JP2021175088A - Collective facility management system, integrated system, collective facility management method, and program - Google Patents

Abstract

To provide a collective facility management system capable of reducing the burden on a caretaker of a collective facility, an integrated system, a collective facility management method, and a program.SOLUTION: A collective facility management system 1 is a system capable of linking with an intercom system 10 that is introduced in a collective facility 2 which is a management target. The collective facility management system 1 includes an acquisition unit 101 and an output unit 102. The acquisition unit 101 acquires a piece of input information D1 that includes information from an intercom system 10 which is a piece of information relevant to the collective facility 2. The output unit 102 outputs a piece of report information D10 relevant to a management report related to the work of a caretaker 20 of the collective facility 2 based on the input information D1 acquired by the acquisition unit 101.SELECTED DRAWING: Figure 1

Description

The present disclosure generally relates to a collective facility management system, an integrated system, a collective facility management method and a program, and more specifically, a collective facility management system, an integrated system, and a collective facility management that can be linked with an intercom system installed in the collective facility. Regarding methods and programs.

Patent Document 1 describes an intercom system to be introduced in a condominium or other condominium (a condominium). The intercom system described in Patent Document 1 controls a collective entrance machine installed at the entrance of a collective facility, a management room master unit installed in a management room, and a plurality of living room master units installed in each dwelling unit. It is equipped with a machine. In the intercom system described in Patent Document 1, not only a call between a visitor and a resident but also a call between a manager and a resident or between a manager and a visitor is possible.

Further, Patent Document 1 describes that when the living room master unit is called from the management room master unit, the appearance of a visitor who has come to the management room is displayed on the monitor of the living room master unit. As a result, if a visitor such as a courier comes to the management room because he / she does not know the room number of the delivery destination, the resident will check the appearance of the visitor displayed on the monitor with his / her own eyes. It is possible to judge whether or not to respond.

Japanese Unexamined Patent Publication No. 2012-124894

However, in the intercom system as described in Patent Document 1, there is no mention of the report on the work of the manager, and when the manager reports the work performed by the manager to the management company, etc., the manager May be a burden.

The present disclosure has been made in view of the above reasons, and an object of the present invention is to provide a collective facility management system, an integrated system, a collective facility management method and a program capable of reducing the burden on the manager of the collective facility.

The collective facility management system according to one aspect of the present disclosure is a collective facility management system that can be linked with the intercom system installed in the collective facility to be managed. The collective facility management system includes an acquisition unit and an output unit. The acquisition unit acquires input information that is information about the collective facility and includes information from the intercom system. The output unit outputs report information regarding a management report relating to the work of the manager of the collective facility, based on the input information acquired by the acquisition unit.

The integrated system according to one aspect of the present disclosure includes the collective facility management system and the intercom system that can cooperate with the collective facility management system.

The collective facility management method according to one aspect of the present disclosure includes an acquisition process and an output process. In the acquisition process, input information including information from the intercom system installed in the collective facility, which is information about the collective facility to be managed, is acquired. In the output process, the report information regarding the management report related to the work of the manager of the collective facility is output based on the input information acquired in the acquisition process.

The program according to one aspect of the present disclosure is a program for causing one or more processors to execute the collective facility management method.

According to the present disclosure, there is an advantage that the burden on the manager of the collective facility can be reduced.

FIG. 1 is a schematic view showing the overall configuration of the system according to the first embodiment. FIG. 2 is a schematic view showing the configuration of a main part of the same system. FIG. 3 is a flowchart showing an example of processing in the collective facility management method according to the first embodiment. FIG. 4 is a schematic diagram showing an example of report information output by the collective facility management method described above. FIG. 5 is a schematic view showing the configuration of a main part of the system according to the second embodiment.

(Embodiment 1)
(1) Outline First, the outline of the collective facility management system 1, the integrated system 100, the collective facility management method, and the program according to the present embodiment will be described with reference to FIGS. 1 and 2.

As shown in FIG. 1, the collective facility management system 1 according to the present embodiment can cooperate with the intercom system 10 introduced in the collective facility 2 to be managed. This collective facility management system 1 is a system for supporting the manager 20 of the collective facility 2 to be managed. That is, the collective facility management system 1 supports the manager 20 of the collective facility 2 in cooperation with the intercom system 10 of the collective facility 2 to be managed, and the manager 20 related to the management of the collective facility 2 to be managed. To reduce the burden on the system.

In particular, the collective facility management system 1 according to the present embodiment supports the report of the work performed by the manager 20 for the management of the collective facility 2 to be managed. As an example, when the manager 20 performs a business such as accepting a visitor (such as a trader) to the collective facility 2, the manager 20 performs this business to, for example, a report destination of the management company 4 or the like. You are required to report. By making such a report, a record of management by the manager 20 of the collective facility 2 to be managed remains, and the management of the manager 20 becomes easy as the reporting destination (management company 4). Conventionally, such a business report is performed by, for example, the manager 20 entering items related to the business in a report such as a daily business report. However, if the administrator 20 prepares a report such as a daily business report, the administrator 20 will be burdened with the business report (preparation of the report) in addition to the burden related to the normal business. , The burden on the manager 20 becomes large.

Therefore, the collective facility management system 1 according to the present embodiment aims to reduce the burden on the manager 20 related to the business report by adopting the following configuration.

That is, as shown in FIG. 2, the collective facility management system 1 according to the present embodiment can cooperate with the intercom system 10 introduced in the collective facility 2 to be managed, and has an acquisition unit 101 and an output unit. 102 and. The acquisition unit 101 acquires the input information D1. The input information D1 is information about the collective facility 2. The input information D1 includes information from the intercom system 10. The output unit 102 outputs the report information D10 based on the input information D1 acquired by the acquisition unit 101. The report information D10 is information regarding a management report relating to the work of the manager 20 of the collective facility 2.

According to this configuration, the acquisition unit 101 acquires the input information D1 which is the information about the collective facility 2 and includes the information from the intercom system 10. Then, the output unit 102 outputs the report information D10 based on the input information D1 acquired by the acquisition unit 101. The report information D10 is information on the management report related to the work of the manager 20 of the collective facility 2 to be managed. As an example, the manager 20 accepts a visitor (such as a trader) to the collective facility 2. This is the information to report this work when the work of. Such report information D10 corresponds to, for example, a report such as a daily business report created by the manager 20 filling in the matters related to the business. That is, since the collective facility management system 1 outputs a data-converted report such as a so-called electronic daily report (or digital daily report) as report information D10, it is compared with the case where the manager 20 creates the report from scratch. Therefore, it is easy to reduce the burden on the manager 20 related to the business report. As a result, the burden on the manager 20 of the collective facility 2 can be reduced.

Further, the collective facility management system 1 according to the present embodiment constitutes an integrated system 100 together with the intercom system 10. That is, the integrated system 100 according to the present embodiment includes the collective facility management system 1 and the intercom system 10 that can cooperate with the collective facility management system 1. According to such an integrated system 100, it is possible to reduce the burden on the manager 20 of the collective facility 2.

Further, the collective facility management system 1 according to the present embodiment is an aspect that embodies the collective facility management method according to the present embodiment. That is, the collective facility management method according to the present embodiment includes an acquisition process and an output process. In the acquisition process, the input information D1 is acquired. The input information D1 is information about the collective facility 2 to be managed. The input information D1 includes information from the intercom system 10 introduced in the collective facility 2. In the output process, the report information D10 is output based on the input information D1 acquired in the acquisition process. The report information D10 is information regarding a management report relating to the work of the manager 20 of the collective facility 2. According to such a collective facility management method, it is possible to reduce the burden on the manager 20 of the collective facility 2.

In addition, the collective facility management method according to this embodiment can be embodied by a program. That is, the program according to the present embodiment is a program for causing one or more processors to execute the collective facility management method. According to such a program, the burden on the manager 20 of the collective facility 2 can be reduced.

(2) Details Hereinafter, the details of the configuration of the collective facility management system 1 and the integrated system 100 according to the present embodiment will be described with reference to FIGS. 1 and 2.

(2.1) Premise “Collaboration is possible” in this disclosure means that multiple entities contact each other and cooperate with each other to do things. Therefore, information can be directly or indirectly exchanged between a plurality of cooperating entities by communication or other means. Therefore, the collective facility management system 1 that can cooperate with the intercom system 10 directly or indirectly transmits information to and from the intercom system 10 introduced in the collective facility 2 to be managed by communication or other means. It can be exchanged.

Specifically, the collective facility management system 1 is configured to be able to directly or indirectly communicate with any of the devices included in the intercom system 10 (for example, the management room master unit 11). The term "communicable" as used in the present disclosure means that information can be exchanged directly or indirectly via a network, a repeater, or the like by an appropriate communication method of wired communication or wireless communication.

Further, the “aggregate facility” referred to in the present disclosure means a building that is an aggregate of a plurality of facilities and includes a plurality of facilities in one building. The term "facility" as used in the present disclosure includes residential facilities used for residential purposes and non-residential facilities such as stores (tenants), offices, welfare facilities, educational facilities, hospitals and factories. Non-residential facilities include restaurants, amusement parks, hotels, inns, kindergartens, nurseries and public halls. That is, the collective facility 2 may be a condominium or the like, or a non-residential facility such as an office building. Further, the collective facility 2 also includes a facility in which residential facilities and non-residential facilities coexist, for example, a store on the lower floor and a dwelling unit on the upper floor. In this embodiment, as an example, it is assumed that the collective facility 2 is an apartment house (a condominium or the like) including a plurality of dwelling units. In the housing complex, the lobby, parking lot, kids room, garbage collection area, etc. will be the common area 22, and each of the plurality of dwelling units will be the exclusive area 23.

Further, in the present embodiment, it is assumed that one collective facility 2 includes a plurality of buildings. Specifically, it is assumed that the collective facility 2 as an apartment house includes a plurality of buildings (buildings) such as one building, two buildings, three buildings, and so on. The manager 20 who manages the collective facility 2 may manage the entire collective facility 2, that is, a plurality of buildings, or at least one of the plurality of buildings included in the collective facility 2. good.

In the present embodiment, one management object (one collective facility 2 or one or more buildings) includes at least one management room 21, at least one common unit 22, and a plurality of exclusive units 23. It is assumed that it is. The management room 21 referred to here is equipped with equipment for managing the collective facility 2 (or one or more buildings) to be managed (for example, the management room master unit 11 or the like), and the manager 20 moves in. It is a place for managing work such as accepting visitors when a person is absent. The management room 21 includes a management office, a manager's room, and the like.

The "administrator" referred to in the present disclosure is a person who manages the collective facility 2, and may be an individual or a corporation, including a guard who also serves as a guard, and may be a plurality of individuals or a corporation. It may be an organization consisting of a group. In the present embodiment, as an example, it is assumed that the manager 20 is an individual who is entrusted with the management of the collective facility 2.

Further, the "report destination" referred to in the present disclosure is a person who should report the work performed by the manager 20, that is, a person who receives a report of the work performed by the manager 20, and is either an individual or a corporation. It may be an organization (organization) consisting of a group of a plurality of individuals or corporations. In many cases, the entity that entrusts the management work of the management target (collective facility 2) to the manager 20 is the reporting destination. The owner of the collective facility 2 will be the report destination. In this embodiment, as an example, it is assumed that the management company 4 that employs the manager 20 is the reporting destination.

(2.2) Configuration of Intercom System First, the configuration of the intercom system 10 that can be linked with the collective facility management system 1 according to the present embodiment will be described with reference to FIG.

FIG. 1 illustrates only the intercom system 10 constructed in one of the plurality of buildings included in the collective facility 2 to be managed. Further, similar devices (living room master unit 12, etc.) are introduced for a plurality of exclusive units 23 each consisting of a dwelling unit, but FIG. 1 shows a device to be introduced only for one exclusive unit 23 (dwelling unit). For the other exclusive parts 23, the illustration of the device to be introduced is omitted.

As shown in FIG. 1, the intercom system 10 includes a management room master unit 11, a living room master unit 12, a lobby intercom 13, and a control device 14. Further, in the present embodiment, the intercom system 10 further includes a management room slave unit 15, a communication adapter 16, a living room slave unit 17, a sensor 18, and a camera 19. Of these, the management room master unit 11, the management room slave unit 15, and the communication adapter 16 are installed in the management room 21. The lobby intercom 13, the control device 14, and the camera 19 are installed in the common area 22. The living room master unit 12, the living room slave unit 17, and the detector 18 are installed in each exclusive unit 23. That is, in the collective facility 2 having a plurality of exclusive units 23, the intercom system 10 includes a plurality of living room master units 12, living room slave units 17, and detectors 18.

The intercom system 10 further includes a door 211 and a storage device 212 installed in the management room 21, and a door 221 and a storage system 222 installed in the lobby (common area 22). The door 211 of the management room 21, the storage device 212, the door 221 of the lobby, and the storage system 222 are directly or indirectly with any of the devices included in the intercom system 10 (for example, the management room master unit 11). Communication is possible.

The door 211 (or the electric lock provided on the door 211) of the management room 21 is electrically connected to the management room master unit 11 and can be controlled by the management room master unit 11, so that the intercom system 10 can be controlled. Included in the components. As a result, in the intercom system 10, the management room master unit 11 can control the opening / closing or locking / unlocking of the door 211 of the management room 21. That is, when the door 211 is an automatic door, the management room master unit 11 can control the door 211 so as to open the door 211 which is closed by default.

Further, the storage device 212 provided near the entrance of the management room 21 is electrically connected to the management room master unit 11 and can be controlled by the management room master unit 11, so that the intercom system 10 is configured. Included in the element. As a result, in the intercom system 10, the control room master unit 11 can control the opening / closing or locking / unlocking of the storage device 212. The storage device 212 is a key box that stores a key for unlocking a predetermined lock in the management target (collective facility 2). The "predetermined lock" referred to here is, for example, a lock at the entrance / exit of a predetermined space to be managed. As an example, the key stored in the storage device 212 is the key of the door 211 of the management room 21, the key of the entrance / exit of the common facility included in the common part 22, or any of the exclusive parts 23 used for viewing or the like. Keys for entrances and exits of (dwelling units). That is, by taking out and using these keys stored in the storage device 212, it is possible to enter and exit a predetermined space to be managed.

Similarly, the door 221 (or the electric lock provided on the door 221) of the lobby (common area 22) is electrically connected to the lobby intercom 13 and can be controlled by the lobby intercom 13, so that the intercom system It is included in 10 components. Thereby, in the intercom system 10, the lobby intercom 13 can control the opening / closing or locking / unlocking of the door 221 of the lobby (common area 22). That is, when the door 221 is an automatic door, the lobby intercom 13 can control the door 221 so as to open the door 221 that is closed by default.

Further, the accommodation system 222 provided in the lobby (common part 22) is electrically connected to the control device 14, and can be controlled and monitored by the control device 14, so that it can be used as a component of the intercom system 10. included. Thereby, in the intercom system 10, for example, the control room master unit 11 can control the opening / closing or locking / unlocking of the accommodation system 222. Further, in the intercom system 10, for example, the management room master unit 11 can monitor the status of loading and unloading (accommodation and removal) of luggage in the accommodation system 222, that is, the usage status of the accommodation system 222. The accommodation system 222 is a locker-type facility that receives a parcel such as a parcel delivery service or mail when the recipient is away, and is also called a delivery locker. In particular, in the present embodiment, the accommodation system 222 is a delivery box installed in the common area 22 (lobby), and is not a facility for a resident of a specific dwelling unit (a resident of the exclusive area 23), but is unspecified. This is a facility for residents of the dwelling unit (residents of the exclusive section 23). That is, the accommodation system 222 is a system (here, equipment) that can accommodate luggage and is shared by the users of the collective facility 2. Here, as an example, it is assumed that the containment system 222 has a plurality of containment units that can be individually locked and unlocked, and the control device 14 controls the lock and unlock of each containment and monitors the lock / unlock state. do.

The management room master unit 11 is installed in the indoor space of the management room 21. The management room slave unit 15 is electrically connected to the management room master unit 11, and is, for example, an entrance slave unit installed outside the entrance of the management room 21. That is, the management room master unit 11 and the management room slave unit 15 are configured to be able to communicate with each other (including a telephone call). Further, in the present embodiment, the management room slave unit 15 has a photographing unit (camera), and the image of the visitor photographed by the photographing unit of the management room slave unit 15 is displayed on the management room master unit 11. be able to.

The lobby intercom 13 is installed on the outside of the door 221 (the side communicating with the outside of the collective facility 2) in the common portion 22 such as the lobby of the collective facility 2, for example. The camera 19 is installed at an appropriate position of the common area 22, for example, so that a specific space such as a lobby, a parking lot, a kids room, or a garbage collection area of the common area 22 fits in the shooting field of view. .. In this embodiment, four cameras 19 are installed so as to correspond to four locations: a lobby, a parking lot, a kids room, and a garbage collection area. All of these plurality of cameras (4 in this case) are electrically connected to the lobby intercom 13. As a result, the lobby intercom 13 can acquire a photographed image of the camera 19, that is, a photographed image of the common portion 22. The "photographed image" here means an image (image data) obtained by photographing the common portion 22 of the collective facility 2 with the camera 19, and includes a moving image, a still image, and a frame-by-frame image.

The living room master unit 12 is installed in the indoor space of each exclusive unit 23 (dwelling unit). The living room slave unit 17 is electrically connected to the living room master unit 12, and is, for example, an entrance slave unit installed outside the entrance of each exclusive unit 23. That is, the living room master unit 12 and the living room slave unit 17 are configured to be able to communicate (including talking) with each other. Further, in the present embodiment, the living room slave unit 17 has a photographing unit (camera), and an image of a visitor photographed by the photographing unit of the living room slave unit 17 can be displayed on the living room master unit 12. ..

The management room master unit 11, the plurality of living room master units 12, and the lobby intercom 13 are all electrically connected to the control device 14. Therefore, the management room master unit 11, each living room master unit 12, and the lobby intercom 13 can communicate with each other (including a telephone call) via the control device 14. That is, the management room master unit 11 and each living room master unit 12 can communicate with each other. Further, the management room master unit 11 and the lobby intercom 13 can communicate with each other, and each living room master unit 12 and the lobby intercom 13 can communicate with each other.

The lobby intercom 13 transmits a call signal for calling the management room master unit 11 or the living room master unit 12 to the management room master unit 11 or the living room master unit 12. Further, the lobby intercom 13 has a photographing unit (camera), and an image of a visitor photographed by the photographing unit of the lobby intercom 13 is transmitted to the management room master unit 11 or the living room master unit 12. As a result, the image of the visitor taken by the photographing unit of the lobby intercom 13 can be displayed on the management room master unit 11 or the living room master unit 12.

The detector 18 is, for example, a disaster prevention device such as a fire detector or a gas detector. In the example of FIG. 1, one detector 18 is installed for one exclusive portion 23, but in reality, a plurality of detectors 18 are installed for one exclusive portion 23. May be good. The sensor 18 is configured to be able to communicate with the living room master unit 12. When the detector 18 detects the occurrence of an abnormality such as a fire, for example, the detector 18 notifies the occurrence of the abnormality by transmitting a notification signal to the living room master unit 12.

Further, the communication adapter 16 is electrically connected to the management room master unit 11. The communication adapter 16 is a device for connecting the management room master unit 11 to the network NT1 outside the collective facility 2 such as the Internet. That is, the intercom system 10 not only constitutes a local network in the collective facility 2, but is also connected to an external network NT1 such as the Internet via the communication adapter 16.

Specifically, the communication adapter 16 is connected to the Internet equipment 202 via the HUB device 201 installed in the management room 21. The Internet equipment 202 is connected to the network NT1 outside the collective facility 2 via the gateway 203. Further, the Internet equipment 202 can be connected to each of the plurality of exclusive units 23. The Internet equipment 202 and the gateway 203 are installed in, for example, the MDF (Main Distribution Frame) room 24 in the collective facility 2.

In this way, in the intercom system 10, the management room master unit 11 can be connected to the network NT1 outside the collective facility 2 to be managed via the communication adapter 16. Therefore, the intercom system 10 can access an external server (for example, a weather server or the like) via the network NT1 and acquire information from the external server.

Here, as shown in FIG. 1, the collective facility management system 1 is connected to the network NT1. Further, the host system 41 installed in the management company 4 is connected to the network NT1. Further, the information terminal 3 owned by the administrator 20 is connected to the network NT1. Specifically, the information terminal 3 may be connected to the network NT1 via, for example, a mobile phone network 204 (carrier network) or a public wireless LAN (Local Area Network) provided by a telecommunications carrier. The mobile phone network 204 includes, for example, a 3G (third generation) line, an LTE (Long Term Evolution) line, a 4G (fourth generation) line, a 5G (fifth generation) line, and the like. As a result, the information terminal 3 can be connected to the network NT1 via the mobile phone network 204 as long as it can be connected to the mobile phone network 204 even outside the collective facility 2.

As a result, any of the collective facility management system 1, the intercom system 10, the host system 41, and the information terminal 3 can be connected to the network NT1. Therefore, the collective facility management system 1, the intercom system 10, the host system 41, and the information terminal 3 can communicate with each other (including telephone calls) via the network NT1. That is, the collective facility management system 1 and the intercom system 10 can communicate with each other. Further, the collective facility management system 1 and the information terminal 3 can communicate with each other, and the intercom system 10 and the information terminal 3 can communicate with each other. Further, the collective facility management system 1 and the host system 41 can communicate with each other, and the information terminal 3 and the host system 41 can communicate with each other. Further, since the collective facility management system 1 functions as a relay device, the intercom system 10 and the information terminal 3 can indirectly communicate with each other via the collective facility management system 1.

By the way, the management room master unit 11 is a device used by the manager 20 in management work such as accepting visitors when the resident is absent. Therefore, the management room master unit 11 has a function for the manager 20 who performs the management work, unlike the living room master unit 12 installed in the exclusive unit 23. The management room master unit 11 has, for example, a function of calling an arbitrary living room master unit 12 among a plurality of living room master units 12, a function of checking the alarm status of the detector 18, and a shared image taken by the camera 19. It has a function of displaying a captured image of the unit 22 and the like. Further, the management room master unit 11 has a function of controlling opening / closing or locking / unlocking of the door 211 and / or the storage device 212 of the management room 21, and a function of broadcasting to a plurality of living room master units 12 all at once. doing. In this way, the function for the manager 20 provided in the management room master unit 11 is also referred to as a "management function" below.

As an example, according to the management function of calling any room master unit 12 among the plurality of room master units 12, the manager 20 makes a visitor an arbitrary resident (proprietary) in the collective facility 2 to be managed. Residents of Part 23) can be relayed. Further, according to the management function for confirming the alarm status of the detector 18, the administrator 20 can confirm the alarm status of the collective facility 2 to be managed at any time. According to the management function for displaying the captured image of the common unit 22 taken by the camera 19, the manager 20 can check the state of the common unit 22 at any time. According to the management function that controls the opening / closing or locking / unlocking of the door 211 and / or the storage device 212 of the management room 21, as an example, the manager 20 invites a visitor to the management room 21 or invites a visitor to the management room 21 when a trader or the like visits. By opening the storage device 212, it becomes possible to hand over the key of the necessary exclusive unit 23. According to the management function that broadcasts to a plurality of living room master units 12 at the same time, the manager 20 transmits information such as disaster prevention information that should be simultaneously transmitted to a plurality of residents (residents of the exclusive section 23). , Can be communicated together.

As described above, the management room master unit 11 has one or more management functions that support the management work of the management target (collective facility 2) by the manager 20. Therefore, in the collective facility 2 in which the intercom system 10 is introduced, the management work by the manager 20 is supported by using the management room master unit 11, and the burden on the manager 20 is not a little reduced. Become. However, the management function mentioned here is only an example, and the management room master unit 11 may be provided with various management functions that support the management work by the manager 20.

(2.3) Configuration of Collective Facility Management System Next, the configuration of the collective facility management system 1 according to the present embodiment will be described with reference to FIGS. 1 and 2.

The collective facility management system 1 mainly comprises a computer system having one or more processors and one or more memories. In the collective facility management system 1, the functions of each part of the collective facility management system 1 are realized by executing a program recorded in the memory by one or more processors. The program may be pre-recorded in a memory, provided through a telecommunication line such as the Internet, or may be recorded and provided on a non-temporary recording medium such as a memory card.

The collective facility management system 1 is realized by a server device or cloud computing installed outside the collective facility 2. In this embodiment, as an example, it is assumed that the server device installed outside the collective facility 2 is the collective facility management system 1. The collective facility management system 1 has at least a communication function, and as described above, by being connected to the network NT1, it becomes possible to communicate with each of the intercom system 10, the host system 41, and the information terminal 3.

As shown in FIG. 2, the collective facility management system 1 includes an acquisition unit 101, an output unit 102, a period setting unit 103, an input reception unit 104, and a storage unit 105.

As described above, the acquisition unit 101 executes the acquisition process for acquiring the input information D1. The input information D1 is information about the collective facility 2 and includes information from the intercom system 10. That is, the collective facility management system 1 can receive the input information D1 from the intercom system 10 via the network NT1 at the acquisition unit 101. Further, in the present embodiment, the input information D1 acquired by the acquisition unit 101 includes not only the information from the intercom system 10 but also the information from the information terminal 3. Therefore, the collective facility management system 1 can receive the input information D1 from the information terminal 3 via the network NT1 at the acquisition unit 101.

As described above, the output unit 102 executes an output process for outputting the report information D10 based on the input information D1 acquired by the acquisition unit 101. The report information D10 is information regarding a management report relating to the work of the manager 20 of the collective facility 2. The output mode of the output unit 102 includes, for example, data output, transmission, display, audio output, recording (writing) on a non-temporary recording medium, printing (printout), and the like. In the present embodiment, as an example, the output unit 102 outputs the report information D10 by transmitting the report information D10 to the host system 41 installed in the management company 4 as the “report destination”. That is, the collective facility management system 1 can transmit the report information D10 to the host system 41 via the network NT1 at the output unit 102.

The period setting unit 103 executes a setting process for setting the target period. The output unit 102 outputs the information regarding the management report in the target period set by the period setting unit 103 as the report information D10. That is, the target period set by the period setting unit 103 is a period in which the output unit 102 collectively outputs the information related to the management report as the report information D10. In other words, the management report relating to the work of the manager 20 of the collective facility 2 is output from the output unit 102 as the report information D10 for each target period. Specifically, the period setting unit 103 sets the target period by recording (registering) the target period in the storage unit 105.

The input receiving unit 104 receives various inputs caused by human operation. In the present embodiment, the collective facility management system 1 can communicate with the information terminal 3 owned by the manager 20. Therefore, the input receiving unit 104 can receive, for example, the information input by the administrator 20 by operating the information terminal 3 by communicating with the information terminal 3. The input receiving unit 104 may accept the input by receiving the signal generated by the information terminal 3 by the operation, for example, or the collective facility management system 1 displayed on the display unit 31 by the Web browser function of the information terminal 3. You may accept the input by the operation on the distribution screen from.

The storage unit 105 stores (accumulates) various data including the input information D1 acquired by the acquisition unit 101, the target period set by the period setting unit 103, and the like. Further, the storage unit 105 further stores information necessary for calculation by the acquisition unit 101, the output unit 102, the period setting unit 103, the input reception unit 104, and the like. The storage unit 105 includes, for example, a rewritable non-volatile memory such as an EEPROM (Electrically Erasable Programmable Read-Only Memory).

The details of the operation of each part of the collective facility management system 1 described above will be described in the column of "(3) Collective facility management method".

(2.4) Configuration of Information Terminal and Upper System Next, the configurations of the information terminal 3 and the upper system 41 according to the present embodiment will be described with reference to FIGS. 1 and 2.

The information terminal 3 mainly comprises a computer system having one or more processors and one or more memories. In the information terminal 3, the functions of each part of the information terminal 3 are realized by executing a program recorded in the memory by one or more processors. The program may be pre-recorded in a memory, provided through a telecommunication line such as the Internet, or may be recorded and provided on a non-temporary recording medium such as a memory card.

The information terminal 3 is realized by a mobile terminal such as a smartphone or a tablet terminal owned by the manager 20 of the collective facility 2, a personal computer or the like. In this embodiment, as an example, it is assumed that the smartphone carried by the manager 20 of the collective facility 2 is the information terminal 3. The information terminal 3 has at least a communication function, and as described above, by being connected to the network NT1 via the mobile phone network 204 or the like, the intercom system 10, the collective facility management system 1, and the host system 41 can be connected to the information terminal 3. It becomes possible to communicate with each.

As shown in FIG. 2, the information terminal 3 has a display unit 31, an operation unit 32, and a voice interface 33. In the present embodiment, as described above, the information terminal 3 is a general-purpose smartphone. The information terminal 3 functions as the information terminal 3 by installing the dedicated application software (program) and starting the application software.

The display unit 31 includes, for example, an LCD (Liquid Crystal Display). The display unit 31 functions as a Web browser that displays data distributed (transmitted) as content from at least the collective facility management system 1 or the host system 41 as video.

The operation unit 32 receives the operation of the person (administrator 20) and outputs a signal corresponding to the operation of the person (administrator 20). Since the information terminal 3 is a general-purpose smartphone in the present embodiment, the operation unit 32 is integrated with the display unit 31 to form a touch panel display. In the touch panel display, the information terminal 3 has a button or the like when an operation (tap, swipe, drag, etc.) of an object such as a button on each screen displayed on the display unit 31 is detected by the operation unit 32. Judge that the object has been manipulated. That is, the display unit 31 and the operation unit 32 function as a user interface that receives operation input from a person (administrator 20) in addition to various displays.

The voice interface 33 has a voice input function and a voice output function. That is, the voice interface 33 receives the voice of a person (administrator 20) with the microphone and outputs the voice with the speaker. With such a voice interface 33, the manager 20 can make a call using the information terminal 3. Further, according to the voice interface 33, the manager 20 can operate the information terminal 3 by voice input, and can receive information presentation from the information terminal 3 by voice output.

The host system 41 mainly comprises a computer system having one or more processors and one or more memories. In the host system 41, the functions of each part of the host system 41 are realized by executing a program recorded in the memory by one or more processors. The program may be pre-recorded in a memory, provided through a telecommunication line such as the Internet, or may be recorded and provided on a non-temporary recording medium such as a memory card.

The host system 41 is realized by a server device, a personal computer, or the like installed in the management company 4. In this embodiment, as an example, it is assumed that the server device installed in the management company 4 is the host system 41. The host system 41 has at least a communication function, and as described above, by being connected to the network NT1, it becomes possible to communicate with each of the intercom system 10, the collective facility management system 1, and the information terminal 3.

Here, the "upper" of the upper system 41 is simply used as a label for distinguishing the upper system 41 from other systems, and specifies the relationship (position, rank, etc.) with the other system. It doesn't mean to do it.

The host system 41 has a storage function for storing (storing) the report information D10 and a browsing function for browsing the report information D10.

That is, in the collective facility management system 1 according to the present embodiment, as described above, the output unit 102 transmits the report information D10 to the host system 41 installed in the management company 4 as the “report destination”. do. Therefore, the host system 41 stores the report information D10 received from the collective facility management system 1 (save function). Since the host system 41 receives the report information D10 of the plurality of managers 20, the report information D10 is classified according to items such as the manager 20, the collective facility 2 (managed target), or the area, and the report information D10 is arranged in chronological order. save.

In addition, the host system 41 enables the user (staff of the management company 4, the manager 20, etc.) to browse the stored report information D10 (browsing function). Specifically, the host system 41 receives a browsing request from the user and outputs the report information D10 specified in the browsing request to a device such as a monitor (display) or a printer, thereby causing the user (management company 4). Report information D10 is presented to the staff, etc.). Further, the host system 41 receives the browsing request from the information terminal 3 and transmits (deliveres) the report information D10 specified in the browsing request to the information terminal 3, so that the report information D10 is sent to the user (administrator 20). To present.

(3) Collective Facility Management Method Next, the details of the collective facility management method according to the present embodiment will be described with reference to FIGS. 3 and 4. Since the collective facility management method according to the present embodiment is embodied in the collective facility management system 1, the collective facility management method will be described below with the operation of the collective facility management system 1.

Here, the collective facility management system 1 according to the present embodiment transmits (distributes) data to the information terminal 3 so that the Web browser function of the information terminal 3 can be used to display screens such as a setting screen and an input screen. Is displayed on the display unit 31. In this state, if there is an operation of a person (administrator 20) on the information terminal 3, the collective facility management system 1 receives the input caused by the operation of the person (administrator 20) at the input reception unit 104. That is, the collective facility management system 1 causes the information terminal 3 to function as a user interface for presenting (displaying) information to a person (manager 20) and accepting operation input of the person (manager 20).

In other words, at least a part of the collective facility management method is used on a graphical user interface (GUI) of a computer system (here, information terminal 3). That is, in the information terminal 3 having a computer system as the main configuration, one or more processors execute at least a part of the collective facility management method according to the present embodiment on the graphical user interface, and the display unit 31 displays the setting screen and Display screens such as input screens. Further, in the information terminal 3, one or more processors receive the operation of the administrator 20 on screens such as a setting screen and an input screen on the graphical user interface. The “screen” such as the setting screen referred to in the present disclosure is an image (including text, graph, icon, etc.) projected on the display unit 31 of the information terminal 3.

(3.1) Basic Operation FIG. 3 is a flowchart showing an example of the basic operation (aggregate facility management method) of the collective facility management system 1 according to the present embodiment.

The collective facility management system 1 first executes a setting process for setting a target period in the period setting unit 103 (S1). Specifically, the collective facility management system 1 causes the display unit 31 of the information terminal 3 to display a setting screen for setting the target period. In this state, the collective facility management system 1 receives the input caused by the operation of the manager 20 on the setting screen by the input reception unit 104, so that the information of the target period specified by the manager 20 on the setting screen is received. Accept.

In the present embodiment, the target period is designated by the start point and the end point of the target period. The target period is set to an arbitrary length such as 1 hour unit, 1 day unit, 1 week unit, 1 month unit, and the like. As an example, if the start point is "0:00" and the end point is "24:00", the target period is one day (24 hours) from 0:00 to 24:00. The report information D10 in this case corresponds to the "daily business report" which is the report of the daily business. As another example, if the start point is "beginning of the month" and the end point is "end of the month", the target period is one month from the beginning of the month (1st) to the end of the month (28th, 30th or 31st). The report information D10 in this case corresponds to a "monthly business report" which is a business report for one month.

Next, the collective facility management system 1 determines whether or not the input information D1 has occurred (S2). As described above, the input information D1 is information about the collective facility 2 and includes information from the intercom system 10. When some input information D1 is generated (S2: Yes), the collective facility management system 1 executes an acquisition process for acquiring the input information D1 by the acquisition unit 101 (S3). The collective facility management system 1 stores (stores) the acquired input information D1 in the storage unit 105 (S4).

In the present embodiment, as an example, the input information D1 may include information from the intercom system 10 and information from the information terminal 3. The information from the information terminal 3 can be input by, for example, the manager 20 on the input screen displayed on the information terminal 3. Specifically, the collective facility management system 1 manages the input screen on the input reception unit 104 in a state where the input screen for inputting the input information D1 is displayed on the display unit 31 of the information terminal 3. Accepts input caused by the operation of person 20. In this way, the collective facility management system 1 acquires the input information D1 from the information terminal 3.

Further, among the information from the intercom system 10, the information automatically acquired by the acquisition unit 101 from the intercom system 10 and the information acquired by the acquisition unit 101 from the intercom system 10 triggered by the operation of the manager 20 or the like. There is. Further, the input information D1 includes information to be acquired regularly and information to be acquired irregularly. As described above, the input information D1 may include various information as long as it is information about the collective facility 2 and at least includes information from the intercom system 10. The input information D1 will be described in detail in the column of "(3.2) Specific example of input information".

When the input information D1 is accumulated (S4), the collective facility management system 1 determines whether or not the target period has expired (S5). The target period is the period set in the setting process (S1), and as an example, if one day (24 hours) from 0:00 to 24:00 is set as the target period, the current time. Is the end point of the target period (24:00), the target period expires (S5: Yes).

When the target period expires (S5: Yes), the collective facility management system 1 generates the report information D10 based on the input information D1 at the output unit 102 (S6). As described above, the report information D10 is information regarding the management report relating to the work of the manager 20 of the collective facility 2. At the end of the target period, the input information D1 acquired in the acquisition process (S3) is accumulated within the target period, so that the output unit 102 is based on the accumulated input information D1 for the target period. Report information D10 is generated.

The report information D10 may be any information based on the input information D1, and the input information D1 may be used as the report information D10 as it is, that is, without being particularly processed (modified), or may be appropriately processed with respect to the input information D1. (Modification) may be performed to generate report information D10. The processing for the input information D1 includes, for example, classification (grouping) and rearrangement of the input information D1 for each event, each time zone, or each manager 20 or the management target (collective facility 2). Further, the processing for the input information D1 includes changing the data format or content according to the format, filtering to delete the input information D1 satisfying a certain condition, and the like. The report information D10 will be described in detail in the column of "(3.3) Specific example of report information".

The collective facility management system 1 executes an output process of outputting the generated report information D10 to the output unit 102 (S7). In the present embodiment, as described above, the collective facility management system 1 transmits the report information D10 to the upper system 41 installed in the management company 4 as the "report destination" by the output unit 102. , Report information D10 is output. The host system 41 stores the received report information D10.

On the other hand, if the input information D1 does not occur (S2: No), the collective facility management system 1 skips the processes S3 and S4 and shifts to the process (S5) of determining whether or not the target period has expired. If the target period does not expire (S5: No), the collective facility management system 1 does not shift to the process S6 and returns to the process (S2) of determining whether or not the input information D1 has occurred.

Further, the flowchart shown in FIG. 3 is merely an example, and the order of processing may be changed as appropriate, and processing may be added or deleted as appropriate.

(3.2) Specific Example of Input Information Next, a specific example of the input information D1 acquired by the acquisition unit 101 will be described.

As described above, the input information D1 may be information about the collective facility 2 and at least include information from the intercom system 10, and may include various information such as information from the information terminal 3.

Here, even if the information is from the intercom system 10, the acquisition unit 101 acquires the information automatically acquired from the intercom system 10 by the acquisition unit 101 and the operation of the administrator 20 or the like as a trigger. There is information. That is, the input information D1 includes information automatically acquired by the acquisition unit 101 from the intercom system 10. The information automatically acquired from the intercom system 10 (hereinafter, also referred to as "spontaneous information") is predetermined to be treated as the input information D1 and can be acquired by the intercom system 10. As this kind of spontaneous information, for example, there is information on the alarm of the collective facility 2 to be managed, such as the alarm operation of the detector 18 such as the fire detector or the gas detector installed in the exclusive unit 23. .. In other words, the input information D1 includes information regarding the alarm operation of the intercom system 10. Further, the information related to the function for the manager 20 provided in the management room master unit 11 is also included in the spontaneous information in the input information D1.

Further, the input information D1 includes event information regarding an event that has occurred in the collective facility 2. The "event" referred to in the present disclosure includes various events that occur regularly or irregularly, and is basically information that can be included in the report information D10 as a management report relating to the work of the manager 20.

Further, when an event related to the event information occurs, it is preferable that the input information D1 also includes the time information related to the time when the event occurs. That is, the input information D1 further includes time information regarding the time when the event occurs. The time information may be any information related to the time when the event occurred, and is not limited to information that strictly represents the time when the event occurred. For example, information indicating the time when the event occurred or the time when the event occurred. It may be information representing a band (“morning”, “evening”, “night”, etc.). Further, if the event continues for a certain period of time, the time information may include information regarding both the start time and the end time of the event.

In the present embodiment, the event related to the event information, that is, the event occurring in the collective facility 2, includes at least the first event to the eighth event described below.

The first event is the work of the caretaker 20 performed at the collective facility 2. The "work" referred to in the present disclosure is a work performed mainly by the manager 20 for the management work of the collective facility 2 to be managed. This type of work includes, for example, accepting visitors when the resident is absent, responding to visitors to the management room 21, inspecting and cleaning equipment, witnessing the work of outside contractors, and supplies (ladders, stepladders, power generation). Equipment, etc.) can be rented. That is, the event related to the event information includes the work of the manager 20 executed at the collective facility 2. For example, the administrator 20 operates the information terminal 3 to input the event information related to the first event, and the information terminal 3 acquires the event information as the input information D1 in the acquisition unit 101.

The second event is a visitor's visit to the collective facility 2. The "visitor" here includes all persons who visit the collective facility 2, and may be either an individual or a corporation, or is an organization (organization) consisting of a plurality of individuals or a group of corporations. May be good. For example, visitors who visit the resident (resident of the exclusive section 23), visitors to the management room 21, external contractors who visit the collective facility 2 for some work, and the like are all included in the visitors. That is, the event related to the event information includes the visit of the visitor to the collective facility 2. The event information related to the second event is acquired by the acquisition unit 101 as input information D1 from, for example, the management room master unit 11, the lobby intercom 13, the camera 19, or the like of the intercom system 10. The input information D1 (event information) relating to the second event may include not only the presence / absence of a visitor but also video data, audio data, text data, and the like at the time of a call between the visitor and the manager 20.

The third event is an abnormality in the collective facility 2. The "abnormality" referred to in the present disclosure includes disasters such as fires and earthquakes, crimes such as illegal invasion of collective facility 2, and breakdown of equipment (intercom system 10 or elevator, etc.) of collective facility 2. That is, the event related to the event information includes an abnormality in the collective facility 2. The event information related to the third event is acquired by the acquisition unit 101 as the input information D1 from, for example, the management room master unit 11, the control device 14, the sensor 18, the camera 19, etc. of the intercom system 10.

The fourth event is a broadcast in the intercom system 10. The “simultaneous broadcasting” referred to in the present disclosure means broadcasting (calling) simultaneously performed to a plurality of parties in the intercom system 10, and for example, from the management room master unit 11 to a plurality of living room master units 12. Is done. Further, there are types of broadcast broadcasting such as "emergency broadcasting", "general broadcasting", "recorded broadcasting", and "management message". That is, the event related to the event information includes the simultaneous broadcasting in the intercom system 10. The event information related to the fourth event is acquired by the acquisition unit 101 as the input information D1 from, for example, the management room master unit 11 or the control device 14 of the intercom system 10. Further, the input information D1 (event information) relating to the fourth event may include not only the presence / absence of the broadcast, but also video data, audio data, text data, etc. representing the contents of the broadcast.

The fifth event is a notification from the intercom system 10 to the outside of the collective facility 2. The "report" referred to in the present disclosure is a notification (call) made from any device of the intercom system 10 (for example, the management room master unit 11 or the living room master unit 12) to an external reporting destination of the collective facility 2. Means. This type of reporting destination includes a management company 4, a fire department, a security company, and the like. That is, the event related to the event information includes the notification from the intercom system 10 to the outside of the collective facility 2. The event information related to the fifth event is acquired by the acquisition unit 101 as input information D1 from, for example, the management room master unit 11, the living room master unit 12, the control device 14, etc. of the intercom system 10. Further, the input information D1 (event information) relating to the fifth event may include not only the presence / absence of the report but also the report destination and video data, audio data, text data, etc. representing the content of the report.

The sixth event is at least one of a call to the management room master unit 11 and a call from the management room master unit 11. The call to the management room master unit 11 means calling the management room master unit 11 from, for example, the management room slave unit 15, the living room master unit 12, the lobby intercom 13, or the like, and may include a call after the call. The call from the management room master unit 11 means calling the management room slave unit 15, the living room master unit 12, the lobby intercom 13, or the like from the management room master unit 11, and may include a call after the call. That is, the event related to the event information includes at least one of a call to the management room master unit 11 in the intercom system 10 and a call from the management room master unit 11. The event information related to the sixth event is acquired by the acquisition unit 101 as input information D1 from, for example, the management room master unit 11 of the intercom system 10.

The seventh event is at least one of the containment and removal of luggage to and from the containment system 222, and the unlocking and locking of the containment system 222. In the present embodiment, the accommodation system 222 as a delivery box can be controlled and monitored by the intercom system 10. Therefore, in the intercom system 10, the occurrence of the seventh event can be detected, for example, by accommodating the luggage in the accommodation system 222 or removing the luggage from the accommodation system 222. Alternatively, the intercom system 10 can detect the occurrence of the seventh event, for example, by unlocking or locking the containment system 222. That is, the event related to the event information is that at least one of the accommodation and removal of the luggage to the accommodation system 222 related to the sharing of the users of the collective facility 2 and the unlocking and locking of the accommodation system 222 can be performed. include. According to the event information regarding the seventh event, for example, the accommodation system 222 related to the sharing of the users of the collective facility 2 is occupied for a long period of time by a specific user, and the unfavorable usage status of the accommodation system 222, etc. Can be estimated. The event information related to the seventh event is acquired by the acquisition unit 101 as the input information D1 from, for example, the management room master unit 11 or the control device 14 of the intercom system 10.

The eighth event is an exchange between the manager 20 and the management association of the collective facility 2. The communication between the manager 20 and the management association of the collective facility 2 includes, for example, distribution from the management room master unit 11 to the living room master unit 12 on the bulletin board, and between the management room master unit 11 and the living room master unit 12. There are questionnaires, etc. that are given and received at. That is, the event related to the event information includes the exchange between the manager 20 and the management association of the collective facility 2. The event information related to the eighth event is acquired by the acquisition unit 101 as the input information D1 from, for example, the management room master unit 11 of the intercom system 10.

Further, in the present embodiment, the input information D1 includes not only the event that occurred in the collective facility 2 but also the external event information regarding the event that occurred in the event other than the collective facility 2. Events related to external event information, that is, events that occur outside the collective facility 2, include, for example, the weather around the collective facility 2, construction work around (neighborhood) the collective facility 2, fires, accidents and incidents, and the like. , There is a large-scale disaster (earthquake, tsunami, etc.) that is not directly related to the collective facility 2. As described above, it is preferable that the input information D1 includes not only the information regarding the event that occurred in the collective facility 2 (event information) but also the information that has some relevance to the management of the collective facility 2.

Further, in the present embodiment, the input information D1 includes information regarding the operation mode of the management room master unit 11 in the intercom system 10. That is, the management room master unit 11 has a plurality of operation modes. The operation mode of the management room master unit 11 is selectively selected from a plurality of modes including "in-room mode", "patrol mode", "out-of-work mode" and the like as an example. "Room mode" is an operation mode when the manager 20 is in the management room 21, and "patrol mode" is an operation mode when the manager 20 is working but not in the management room 21, "overtime mode". Is an operation mode when the manager 20 is out of working hours (off duty). The operation mode is selected, that is, the operation mode is switched, for example, by the manager 20 operating the management room master unit 11. Therefore, the working state of the manager 20 can be estimated from the information regarding the operation mode of the management room master unit 11. Information regarding the operation mode of the management room master unit 11 is acquired by the acquisition unit 101 as input information D1 from the management room master unit 11 of the intercom system 10, for example.

By the way, as described above, the information from the information terminal 3 in the input information D1 can be input by, for example, the administrator 20 on the input screen displayed on the information terminal 3. As a result, the collective facility management system 1 acquires the input information D1 from the information terminal 3. Here, the input format for the information terminal 3 is a selection format for selecting one from a plurality of options, a fixed phrase format for creating a sentence using a fixed phrase, and an input in which text (characters) can be freely input. It may be in any format (free text format).

(3.3) Specific Examples of Report Information Next, a specific example of the report information D10 output by the output unit 102 will be described with reference to FIG.

As described above, the report information D10 may be information based on the input information D1 and may be information related to the management report related to the work of the manager 20 of the collective facility 2, and various information may be provided according to the input information D1. Can include.

FIG. 4 is a schematic diagram showing an example of the report information D10, and the report information D10 is represented in a report format. In the present embodiment, the report information D10 can be browsed by the user (staff of the management company 4, the manager 20, etc.) by the browsing function of the host system 41. Therefore, the report information D10 is shown in FIG. 4 as an example. It can be viewed (displayed) in the format shown. However, FIG. 4 merely conceptually shows the report information D10 composed of intangible data, and does not mean to limit the display mode (or print mode) of the report information D10. Further, in FIG. 4, the reference code and the leader line are shown only for the sake of explanation, and in reality, these reference codes and the leader line are not included in the report information D10. Further, in FIG. 4, symbols such as circles, triangles, and crosses are used for the notation of the date and time, but in reality, the date and time information is input instead of these symbols.

The report information D10 illustrated in FIG. 4 is tabular data having a plurality of (here, nine) item columns. Here, as an example, the report information D10 has the first to ninth item columns C1 to C9. In addition, here, it corresponds to the report information D10 when one day (24 hours) from 0:00 to 24:00 is set as the target period, that is, the "daily business report" which is the report of the business of one day. The report information D10 to be reported is illustrated.

The first item column C1 contains information representing the target period. The first item column C1 may further include information on the weather in the area where the collective facility 2 is located during the target period.

The second item column C2 contains information on the attendance status (work status) of the manager 20. The management report relating to the attendance status of the manager 20 includes, for example, small items such as "name", "time", and "remarks". As described above, in the present embodiment, the report information D10 includes information regarding the attendance of the manager 20. The term "attendance" as used herein includes working hours (including attendance time and leaving time), night shift / light shift, or attendance / absence. The report information D10 regarding the attendance of the manager 20 is generated based on, for example, the input information D1 regarding the operation mode of the management room master unit 11 in the intercom system 10.

The third item column C3 contains information on the management report related to the inspection work performed by the manager 20. The management report related to the inspection work includes sub-items such as "name (performer)", "time", "location" and "content". In the example of FIG. 4, it is shown that "AA" as the manager 20 has inspected the "stairs" (visual inspection). Further, in the example of FIG. 4, it is shown that "BB" as the manager 20 has inspected the "parking lot" (visual inspection).

The fourth item column C4 contains information on the management report related to the cleaning work performed by the manager 20. The management report relating to the cleaning work includes small items such as "name (performer)", "time", "place" and "content". In the example of FIG. 4, it is shown that "AA" as the manager 20 has performed "normal cleaning" of the "stairs". Further, in the example of FIG. 4, it is shown that "BB" as the caretaker 20 has performed "garbage removal of combustibles" at the "garbage storage area". Further, in the example of FIG. 4, it is shown that the “CC” as the manager 20 has performed the “normal cleaning” of the “meeting place”.

The fifth item column C5 contains information on the management report relating to the witnessing work performed by the manager 20. The management report relating to the witnessing work includes, for example, sub-items such as "trader name", "time", "place" and "content". In the example of FIG. 4, it is shown that the manager 20 witnessed the "regular inspection" of the "elevator" by an outside contractor ("DD construction company").

The sixth item column C6 contains information on the management report related to the work of accepting visitors performed by the manager 20. The management report relating to the acceptance work includes, for example, sub-items such as "name (visitor)", "time", "place" and "content".

The seventh item column C7 contains information on the management report relating to the business related to the management association. Businesses related to management associations include, for example, various reports of bulletins or circulations. In the example of FIG. 4, it is "posting of general meeting information", but in the seventh item column C7, for example, the administrator 20 can freely input text (characters) in a free text format. The report information D10 related to the business related to the management association is generated based on, for example, event information (input information D1) related to the exchange between the manager 20 and the management association of the collective facility 2.

The eighth item column C8 contains information on the management report related to the alarm confirmation work performed by the administrator 20. The work of alarm confirmation includes, for example, confirmation of the content of an alarm generated by the intercom system 10 and its countermeasures. The management report relating to the alarm confirmation work includes, for example, small items such as "name (executor)", "time", "location", and "content". In the example of FIG. 4, it is shown that "AA" as the manager 20 has confirmed that the alarm in "Room 301" is a "misinformation". Further, in the example of FIG. 4, it is shown that "BB" as the manager 20 has dealt with the "security company report" in response to the notification in "Room 304".

The ninth item column C9 contains information on special notes (other communication matters) relating to the work of the manager 20. Special notes include, for example, movement of residents or parking lots, accidents, events or various reports. In the example of FIG. 4, although it is blank, in the ninth item field C9, for example, the administrator 20 can freely input text (characters) in a free text format.

Further, for example, the report information D10 of the management report related to the work such as acceptance performed by the manager 20 is not only the presence or absence of a visitor, but also the video data, audio data or text at the time of a call between the visitor and the manager 20. It may include detailed information such as data. Alternatively, the report information D10 may include links to these detailed information.

Here, in the present embodiment, it is assumed that one collective facility 2 to be managed includes a plurality of buildings. In this case, the report information D10 may be output for each building, or two or more of the plurality of buildings may be output together. In the former case, the report information D10 for a certain building is generated and output based on the input information D1 for this building. In the latter case, that is, when the report information D10 relating to two or more buildings is collectively output, the report information D10 is generated and output based on the input information D1 for the two or more buildings.

As described above, according to the collective facility management method according to the present embodiment, the information based on the input information D1 and various information related to the management report related to the work of the manager 20 of the collective facility 2 is the report information. It can be output as D10. In particular, in the present embodiment, such report information D10 is transmitted by the output unit 102 to the higher-level system 41 installed in the management company 4 as the "report destination", so that the manager 20 Will reduce the burden of preparing and submitting reports.

Further, the report information D10 output by the output unit 102 may be editable by, for example, the host system 41 or the information terminal 3. The "editing of the report information D10" referred to here includes processing such as input and correction of the input information D1 for generating the report information D10, and correction and deletion of the output report information D10.

Further, even if the same report information D10 is used, the report information D10 can be reclassified at the time of viewing. Therefore, for example, even if the report information D10 is output with the target period as one day, the report information corresponding to the "monthly business report", which is the report of the business for one month, can be collected by summarizing the report information for one month. It becomes D10. Similarly, the report information D10 can be reclassified by items such as the manager 20, the collective facility 2 (managed target), or the area.

By the way, the report information D10 can be used for purposes other than browsing.

As an example, it is also possible to perform machine learning by using a large amount of report information D10 stored in the host system 41 as big data. According to such machine learning, for example, it is possible to generate a learned model that estimates the appropriate number of managers 20 and the like by inputting information about the collective facility 2.

As another example, when a plurality of managers 20 are replaced for each time zone as in a three-shift system, the report information D10 stored in the upper system 41 is the manager after the previous manager 20. It can also be used to take over business to 20. In this case, a business instruction to the subsequent manager 20 may be automatically generated from the report information D10.

(4) Modified Example The first embodiment is only one of the various embodiments of the present disclosure. The first embodiment can be changed in various ways depending on the design and the like as long as the object of the present disclosure can be achieved. The same function as the collective facility management system 1 according to the first embodiment may be embodied by a collective facility management method, a (computer) program, a non-temporary recording medium on which the program is recorded, or the like.

Hereinafter, modifications of the first embodiment will be listed. The modifications described below can be applied in combination as appropriate.

The intercom system 10, the collective facility management system 1, the host system 41, and the information terminal 3 in the present disclosure include, for example, a computer system. The main configuration of a computer system is a processor and memory as hardware. When the processor executes the program recorded in the memory of the computer system, the functions as the interphone system 10, the collective facility management system 1, the host system 41, or the information terminal 3 in the present disclosure are realized. The program may be pre-recorded in the memory of the computer system, may be provided through a telecommunications line, and may be recorded on a non-temporary recording medium such as a memory card, optical disk, hard disk drive, etc. that can be read by the computer system. May be provided. A processor in a computer system is composed of one or more electronic circuits including a semiconductor integrated circuit (IC) or a large scale integrated circuit (LSI). The integrated circuit such as IC or LSI referred to here has a different name depending on the degree of integration, and includes an integrated circuit called a system LSI, VLSI (Very Large Scale Integration), or ULSI (Ultra Large Scale Integration). Further, an FPGA (Field-Programmable Gate Array) programmed after the LSI is manufactured, or a logical device capable of reconfiguring the junction relationship inside the LSI or reconfiguring the circuit partition inside the LSI should also be adopted as a processor. Can be done. A plurality of electronic circuits may be integrated on one chip, or may be distributed on a plurality of chips. The plurality of chips may be integrated in one device, or may be distributed in a plurality of devices. The computer system referred to here includes a microprocessor having one or more processors and one or more memories. Therefore, the microprocessor is also composed of one or a plurality of electronic circuits including a semiconductor integrated circuit or a large-scale integrated circuit.

Further, it is not essential that a plurality of functions in the intercom system 10, the collective facility management system 1, the host system 41, or the information terminal 3 are integrated in one housing. The components of the intercom system 10, the collective facility management system 1, the host system 41, or the information terminal 3 may be distributed in a plurality of housings. Further, at least a part of the functions of the intercom system 10, the collective facility management system 1, the host system 41, or the information terminal 3 may be realized by a cloud (cloud computing) or the like.

On the contrary, in the first embodiment, at least a part of the functions of the intercom system 10, the collective facility management system 1, the host system 41, or the information terminal 3 distributed in a plurality of devices are integrated in one housing. May be good. For example, some of the functions distributed in the host system 41 and the information terminal 3 may be integrated in the information terminal 3, and in this case, the host system 41 can be omitted.

Further, the use of the collective facility management system 1 is not limited to the collective housing including a plurality of dwelling units, and the collective facility management system 1 may be applied to the collective facility 2 other than the collective housing. For example, the collective facility management system 1 may be applied to non-residential facilities such as stores (tenants), offices, welfare facilities, educational facilities, hospitals and factories.

Further, the information terminal 3 is not limited to a smartphone carried by the administrator 20, and may be realized by, for example, a mobile terminal such as a tablet terminal, a personal computer, or the like.

Further, the information terminal 3 may be connected to the door 211 of the management room 21, the camera 19, or the like without going through the intercom system 10. In this case, the information terminal 3 can communicate with the door 211 of the management room 21 without going through the management room master unit 11 to control the opening / closing or locking / unlocking of the door 211. Further, the information terminal 3 can communicate with the camera 19 without going through the management room master unit 11, the lobby intercom 13, and the control device 14, and can display the image taken by the camera 19.

Further, the information terminal 3 may be configured to be connected to the intercom system 10 via an external line adapter connected to the control device 14. In this case, the information terminal 3 is connected to the external line adapter via, for example, the mobile phone network 204 (carrier network), and among the intercom systems 10, for example, the management room master unit 11 and the living room master unit 12 via the external line adapter. , The lobby intercom 13 or the control device 14 and the like.

Further, the intercom system 10 may be connected to the network NT1 by the control device 14. In this case, the control device 14 can access an external server (for example, a weather server or the like) via the network NT1 and acquire information from the external server. In such a configuration, the management room master unit 11 can be connected to the network NT1 also via the control device 14. In this case, by connecting the information terminal 3 to the control device 14 via the network NT1, information can be exchanged with and from the intercom system 10 without going through the communication adapter 16. Therefore, the communication adapter 16 can be omitted as appropriate.

Further, the intercom system 10 may be configured to be able to communicate with the information terminal 3 by a further route. For example, when at least one of a plurality of living room master units 12 included in the intercom system 10 is connected to the network NT1, the intercom system 10 can transmit information from the living room master unit 12 to the information terminal 3. It may be possible to give and receive.

Further, the input information D1 described in the first embodiment is only an example, and the input information D1 may include various information, not limited to the above-mentioned example. For example, it is not essential that the event related to the event information, that is, the event occurring in the collective facility 2, includes all the first event to the eighth event, and among the first event to the eighth event. It does not have to include at least one event. Further, the input information D1 does not have to include at least one of the event information and the information regarding the operation mode of the management room master unit 11. The input information D1 does not have to include the information from the information terminal 3.

Further, the report information D10 described in the first embodiment is only an example, and the report information D10 may include various information, not limited to the above-mentioned example. For example, the report information D10 does not have to include information on the attendance of the manager 20.

Further, the period setting unit 103 is not limited to the configuration in which the target period is specified by the start point and the end point of the target period, and for example, by designating the length of the target period (1 day, 1 week, 1 month, etc.). , The target period may be set. Further, when the target period is fixed, the period setting unit 103 may be omitted.

Further, the intercom system 10 does not have to include at least one of the door 211 of the management room 21, the storage device 212, the door 221 of the lobby (common part 22), and the accommodation system 222 as components. For example, the accommodation system 222 may be able to cooperate with the intercom system 10 by directly or indirectly communicating with any of the devices included in the intercom system 10 (for example, the management room master unit 11). Further, at least one of the door 211 of the management room 21, the storage device 212, the door 221 of the lobby (common part 22), and the accommodation system 222 may be omitted as appropriate.

(Embodiment 2)
As shown in FIG. 5, the collective facility management system 1A according to the present embodiment is different from the collective facility management system 1 according to the first embodiment in that it includes a remote control unit 106. Hereinafter, the same configurations as those in the first embodiment will be designated by a common reference numeral and description thereof will be omitted as appropriate.

By displaying the execution screen Im1 on the display unit 31 of the information terminal 3, the remote control unit 106 enables the remote manager 20 to execute a specific operation in the intercom system 10 or the collective facility management system 1A. The term "remote" as used in the present disclosure means a remote place, and for example, the outside of the collective facility 2 such as outside the site of the collective facility 2 corresponds to the remote of the collective facility 2.

The execution screen Im1 is a screen for causing the intercom system 10 or the collective facility management system 1A to execute a specific operation for the manager 20 of the management target (collective facility 2). The "specific operation" referred to in the present disclosure is an operation for the manager 20 in the intercom system 10 or the collective facility management system 1A, that is, the intercom system 10 or the collective facility management related to the management work of the management target (collective facility 2) by the manager 20. It means the operation of the system 1A. For example, acceptance of a visitor when the resident is absent, unlocking of the door 211 of the management room 21, and the like are included in the specific operation.

In short, according to the collective facility management system 1A according to the present embodiment, the execution screen Im1 as shown in FIG. 5 can be displayed on the display unit 31 of the information terminal 3. When the information terminal 3 executes the application software, the execution screen Im1 can be displayed on the display unit 31 of the information terminal 3.

The execution screen Im1 enables the information terminal 3 to realize at least a part of the management function in the management room master unit 11, that is, the function of supporting the management work of the management target (collective facility 2) by the manager 20. It is a screen for. That is, according to the collective facility management system 1A according to the present embodiment, the manager 20 uses the information terminal 3 existing outside the collective facility 2 which is the management target, so that the manager 20 can manage the management target (set) on the execution screen Im1. Can perform management work of facility 2). Therefore, the manager 20 can perform the management work of the management target (collection facility 2) by using the information terminal 3 while staying outside the collective facility 2 which is the management target. For example, the manager 20 can remotely realize the specific operation such as accepting a visitor when the resident is absent by using the information terminal 3. As a result, the manager 20 does not have to wait in the management room 21 of the collective facility 2 by remotely performing a specific operation such as calling the living room master unit 12, and the manager 20 of the collective facility 2 does not have to wait. The burden can be reduced.

The execution screen Im1 shown in FIG. 5 is a basic screen among the screens displayed on the display unit 31 in the collective facility management system 1A according to the present embodiment, and corresponds to a so-called home screen (or top screen). do.

As shown in FIG. 5, the execution screen Im1 includes a first region R1, a second region R2, and a third region R3. The first area R1 is an area for displaying the title of the application software, and the character string "remote management support application" is displayed as an example. The second area R2 is an area for displaying the name of the collective facility 2 as a management target, and the character string "2-chome condominium is being selected" is displayed as an example. The third area R3 is an area for displaying one or more business objects B31 to B38.

In the present embodiment, when the execution screen Im1 is divided into three regions in the vertical direction (direction along the long side of the execution screen Im1), the first region R1, the second region R2, and the third region are ordered from the top. The first region R1, the second region R2, and the third region R3 are set so as to be R3. Here, as shown in FIG. 5, the first region R1 has a larger vertical dimension of the execution screen Im1 than the second region R2, and the third region R3 becomes the first region R1. In comparison, the vertical dimension of the execution screen Im1 is even larger. Specifically, in the vertical direction of the execution screen Im1, the third region R3 occupies more than half of the execution screen Im1.

Explaining the execution screen Im1 in more detail, a plurality of (eight in the example of FIG. 5) business objects B31 to B38 are displayed in the third area R3.

Each of the business objects B31 to B38 has a rectangular outer shape with rounded corners long in the horizontal direction of the execution screen Im1. Each of the business objects B31 to B38 is associated with any specific operation for the manager 20 of the management target (aggregate facility 2). Each of the business objects B31 to B38 is an object for receiving an operation (tap) of a person (administrator 20), and is operated (tapped) when the corresponding specific operation is executed. As an example, the business object B31 is associated with a specific operation of changing the operation mode of the management room master unit 11, and the manager 20 operates the business object B31 when changing the operation mode of the management room master unit 11 ( Tap).

Each of the business objects B31 to B38 includes specific information for specifying the corresponding specific action, and as an example, includes a character string (text) for specifying the corresponding specific action as the specific information. If it is the business object B31, the character string "management room master unit mode switching" is included, and if it is the business object B32, the character string "call" is included as specific information. In the case of the business object B33, the character string "common area monitor" is included, and in the case of the business object B34, the character string "alarm confirmation" is included as specific information. In the case of the business object B35, the character string "management room unlock" is included, and in the case of the business object B36, the character string "notification transmission" is included as specific information.

Further, in the case of the business object B37, the character string "daily business report" is included as specific information. The business object B37 is associated with a specific operation of editing the report information D10, and the administrator 20 operates (tap) the business object B37 when editing the report information D10. The "editing of the report information D10" referred to here includes processing such as input and correction of the input information D1 for generating the report information D10, and correction and deletion of the output report information D10. That is, when the business object B37 is operated, the display unit 31 of the information terminal 3 displays an edit screen for performing processing such as input and correction of the input information D1.

If it is the business object B38, the character string "daily report browsing" is included as specific information. The business object B38 is associated with a specific operation of browsing the report information D10, and the administrator 20 operates (tap) the business object B38 when browsing the report information D10. The "browsing of report information D10" referred to here includes processing such as browsing of the latest report information D10 and browsing of past report information D10. That is, when the business object B38 is operated, the display unit 31 of the information terminal 3 displays a browsing screen including the latest report information D10 or the past report information D10.

Further, in the present embodiment, the execution screen Im1 includes a logout button B11 in the first area R1 and a pull-down button B21 in the second area R2. The character string "logout" is displayed on the logout button B11, and an inverted triangle icon is displayed on the pull-down button B21. When the logout button B11 is operated (tapped), the screen displayed on the display unit 31 transitions from the execution screen Im1 to the login screen.

Further, in order to display the execution screen Im1, it is necessary to input the user ID and password on the login screen. That is, the information terminal 3 enables authentication of the user (administrator 20) by accepting the input of the user ID and password on the login screen. Then, the specific operation that can be executed on the execution screen Im1 is limited by the management authority corresponding to the user ID. For example, in the case of a specific operation of changing the operation mode of the management room master unit 11, the specific operation that can be executed on the execution screen Im1 by the user ID of a certain administrator 20 is a set in which the administrator 20 has management authority. It is limited to changing the operation mode of the management room master unit 11 of the facility 2. Similarly, in the case of the specific operation of editing or viewing the report information D10, the specific operation that can be executed on the execution screen Im1 by the user ID of a certain administrator 20 is the collective facility 2 to which the administrator 20 has the management authority. The report information D10 is restricted to editing or viewing.

According to the execution screen Im1 as described above, the administrator 20 responds to this by operating (tapping) any of the business objects B31 to B38 in the third area R3 using the information terminal 3. Can perform specific actions to be performed. That is, according to the collective facility management system 1A according to the present embodiment, it is possible to cause the intercom system 10 to execute a specific operation corresponding to the business objects B31 to B38 selected by the information terminal 3. Moreover, the plurality of business objects B31 to B38 displayed on the execution screen Im1 include business objects B37 and B38 corresponding to the specific operation of editing and viewing the report information D10. Therefore, the manager 20 can not only remotely perform a specific operation such as calling the living room master unit 12, but also remotely perform a specific operation related to a business report such as editing and viewing the report information D10. .. As a result, the manager 20 does not need to wait in the management room 21 of the collective facility 2, and the burden on the manager 20 of the collective facility 2 can be reduced.

Further, in the second embodiment, for example, at least a part of the functions of the collective facility management system 1A may be provided in the information terminal 3. For example, the function of the remote control unit 106 may be provided in the information terminal 3.

The various configurations (including the modified examples) described in the second embodiment can be appropriately combined with the various configurations (including the modified examples) described in the first embodiment.

(summary)
As described above, the collective facility management system (1,1A) according to the first aspect is a system that can cooperate with the intercom system (10) introduced in the collective facility (2) to be managed. The collective facility management system (1,1A) includes an acquisition unit (101) and an output unit (102). The acquisition unit (101) acquires the input information (D1) which is the information about the collective facility (2) and includes the information from the intercom system (10). The output unit (102) outputs report information (D10) related to the management report related to the work of the manager (20) of the collective facility (2) based on the input information (D1) acquired by the acquisition unit (101). do.

According to this aspect, the acquisition unit (101) acquires the input information (D1) which is the information about the collective facility (2) and includes the information from the intercom system (10). Then, the output unit (102) outputs the report information (D10) based on the input information (D1) acquired by the acquisition unit (101). The report information (D10) is information related to the management report related to the work of the manager (20) of the collective facility (2) to be managed, and as an example, the manager (20) sends the manager (20) to the collective facility (2). This is information that reports this work when the work such as accepting visitors is performed. Such report information (D10) corresponds to, for example, a report such as a daily business report prepared by the manager (20) filling in the matters related to the business. That is, since the collective facility management system (1,1A) outputs the data-converted report as report information (D10), compared with the case where the manager (20) creates the report from scratch, It is easy to reduce the burden on the manager (20) related to business reporting. As a result, the burden on the manager (20) of the collective facility (2) can be reduced.

In the collective facility management system (1,1A) according to the second aspect, in the first aspect, the input information (D1) includes information automatically acquired by the acquisition unit (101) from the intercom system (10). ..

According to this aspect, at least a part of the input information (D1) is automatically acquired from the intercom system (10) by the acquisition unit (101), so that the manager (20) involved in the input of the input information (D1). It is easy to reduce the burden on.

In the collective facility management system (1,1A) according to the third aspect, in the first or second aspect, the input information (D1) includes event information regarding an event that has occurred in the collective facility (2).

According to this aspect, it is easy to reflect in the report information (D10) particularly useful information in the management report related to the work of the manager (20), such as the event that occurred in the collective facility (2).

In the collective facility management system (1,1A) according to the fourth aspect, in the third aspect, the input information (D1) further includes time information regarding the occurrence time of the above event.

According to this aspect, it is easy to reflect particularly useful information in the management report related to the work of the manager (20) in the report information (D10), such as the time of occurrence of the event that occurred in the collective facility (2). ..

In the collective facility management system (1,1A) according to the fifth aspect, in the third or fourth aspect, the above-mentioned event includes the work of the manager (20) executed in the collective facility (2).

According to this aspect, the report information (D10) provides particularly useful information among the management reports related to the work of the manager (20), such as the work of the manager (20) executed in the collective facility (2). Easy to reflect in.

In the collective facility management system (1, 1A) according to the sixth aspect, in any of the third to fifth aspects, the above event includes a visitor's visit to the collective facility (2).

According to this aspect, it is easy to reflect particularly useful information in the management report related to the work of the manager (20) in the report information (D10), such as a visitor's visit to the collective facility (2).

In the collective facility management system (1, 1A) according to the seventh aspect, in any of the third to sixth aspects, the above event includes an abnormality in the collective facility (2).

According to this aspect, it is easy to reflect particularly useful information in the management report related to the work of the manager (20) in the report information (D10), such as an abnormality in the collective facility (2).

In the collective facility management system (1,1A) according to the eighth aspect, in any one of the third to seventh aspects, the above-mentioned event includes a broadcast in the intercom system (10).

According to this aspect, it is easy to reflect particularly useful information in the management report related to the work of the manager (20) in the report information (D10) as in the simultaneous broadcasting in the intercom system (10).

In the collective facility management system (1, 1A) according to the ninth aspect, in any of the third to eighth aspects, the above-mentioned event includes a notification from the intercom system (10) to the outside of the collective facility (2). ..

According to this aspect, particularly useful information among the management reports related to the work of the manager (20), such as a report from the intercom system (10) to the outside of the collective facility (2), is reported information (D10). Easy to reflect in.

In the collective facility management system (1, 1A) according to the tenth aspect, in any one of the third to ninth aspects, the above-mentioned event is called and managed by the management room master unit (11) in the intercom system (10). Includes at least one of the calls from the room master unit (11).

According to this aspect, particularly useful information in the management report relating to the work of the manager (20), such as a call to the management room master unit (11) or a call from the management room master unit (11), is provided. It is easy to reflect in the report information (D10).

In the collective facility management system (1,1A) according to the eleventh aspect, in any one of the third to tenth aspects, the above-mentioned event causes the accommodation and removal of luggage with respect to the accommodation system (222), and the accommodation system (222). Includes at least one of unlocking and locking. The accommodation system (222) is a system that can accommodate luggage and is shared by users of the collective facility (2).

According to this aspect, particularly useful information in the management report relating to the work of the caretaker (20), such as the containment and removal of luggage to the containment system (222), or the unlocking and locking of the containment system (222). Is easily reflected in the report information (D10).

In the collective facility management system (1,1A) according to the twelfth aspect, in any one of the first to eleventh aspects, the input information (D1) is the operation of the management room master unit (11) in the intercom system (10). Contains information about the mode.

According to this aspect, it is easy to reflect the information that can estimate the business status of the manager (20) in the report information (D10), such as the operation mode of the management room master unit (11).

The collective facility management system (1,1A) according to the thirteenth aspect further includes a period setting unit (103) for setting a target period in any one of the first to twelfth aspects. The output unit (102) outputs information regarding the management report in the target period set by the period setting unit (103) as report information (D10).

According to this aspect, the period for summarizing the management report as the report information (D10) can be set.

In the collective facility management system (1,1A) according to the fourteenth aspect, in any one of the first to thirteenth aspects, the report information (D10) includes information regarding the attendance of the manager (20).

According to this aspect, information that is particularly useful in the management report related to the work of the manager (20), such as the attendance of the manager (20), can be output as the report information (D10).

The integrated system (100) according to the fifteenth aspect is an intercom system that can cooperate with the collective facility management system (1,1A) according to any one of the first to fourteenth aspects and the collective facility management system (1,1A). (10) and.

According to this aspect, the burden on the manager (20) of the collective facility (2) can be reduced.

The collective facility management method according to the sixteenth aspect includes an acquisition process and an output process. In the acquisition process, the input information (D1), which is the information about the collective facility (2) to be managed and includes the information from the intercom system (10) introduced in the collective facility (2), is acquired. In the output process, the report information (D10) relating to the management report related to the work of the manager (20) of the collective facility (2) is output based on the input information (D1) acquired in the acquisition process.

According to this aspect, the burden on the manager (20) of the collective facility (2) can be reduced.

The program according to the seventeenth aspect is a program for causing one or more processors to execute the collective facility management method according to the sixteenth aspect.

According to this aspect, the burden on the manager (20) of the collective facility (2) can be reduced.

Not limited to the above aspects, various configurations (including modifications) of the collective facility management system (1, 1A) according to the first and second embodiments can be embodied by the collective facility management method or program.

The configuration according to the second to 14th aspects is not an essential configuration for the collective facility management system (1,1A), and can be omitted as appropriate.

100 Integrated system 1,1A Collective facility management system 101 Acquisition unit 102 Output unit 103 Period setting unit 2 Collective facility 20 Manager 10 Intercom system 11 Management room base unit 222 Containment system D1 Input information D10 Report information

Claims (17)

It is a collective facility management system that can be linked with the intercom system installed in the collective facility to be managed.
An acquisition unit that acquires input information including information from the intercom system, which is information about the collective facility, and
Based on the input information acquired by the acquisition unit, it includes an output unit that outputs report information regarding a management report related to the work of the manager of the collective facility.
Collective facility management system. The input information includes information automatically acquired by the acquisition unit from the intercom system.
The collective facility management system according to claim 1. The input information includes event information regarding an event that has occurred at the collective facility.
The collective facility management system according to claim 1 or 2. The input information further includes time information relating to the time of occurrence of the event.
The collective facility management system according to claim 3. The event includes the work of the caretaker performed at the collective facility.
The collective facility management system according to claim 3 or 4. The event includes a visitor's visit to the collective facility.
The collective facility management system according to any one of claims 3 to 5. The event includes anomalies in the collective facility.
The collective facility management system according to any one of claims 3 to 6. The event includes a broadcast in the intercom system.
The collective facility management system according to any one of claims 3 to 7. The event includes a report from the intercom system to the outside of the collective facility.
The collective facility management system according to any one of claims 3 to 8. The event includes at least one of a call to the management room master unit in the intercom system and a call from the management room master unit.
The collective facility management system according to any one of claims 3 to 9. The event comprises at least one of the containment and removal of the luggage to a containment system that is capable of accommodating and shared by users of the collective facility, and the unlocking and locking of the containment system.
The collective facility management system according to any one of claims 3 to 10. The input information includes information regarding the operation mode of the management room master unit in the intercom system.
The collective facility management system according to any one of claims 1 to 11. It also has a period setting unit that sets the target period.
The output unit outputs information regarding the management report in the target period set by the period setting unit as the report information.
The collective facility management system according to any one of claims 1 to 12. The report information includes information on the attendance of the manager.
The collective facility management system according to any one of claims 1 to 13. The collective facility management system according to any one of claims 1 to 14,
The intercom system that can be linked with the collective facility management system is provided.
Integrated system. The acquisition process of acquiring input information including information from the intercom system installed in the collective facility, which is information about the collective facility to be managed, and
Based on the input information acquired in the acquisition process, it has an output process for outputting report information regarding a management report related to the work of the manager of the collective facility.
Collective facility management method. A program for causing one or more processors to execute the collective facility management method according to claim 16.

Images