JP2021157651A - Delivery management server and delivery management method - Google Patents

Abstract

To provide a delivery management server and a delivery management method capable of leveling the unevenness of the delivery date and time of the deliveries delivered by the delivery staff while leveling the delivery load.SOLUTION: In a delivery management system, a delivery management server 100 includes: a delivery amount management unit 110 that manages the delivery date and time of deliveries to be delivered to a user among multiple delivery dates and times; and a display control unit 140. The delivery amount management unit 110 acquires information on the delivery amount for each delivery date and time among multiple delivery dates and times. The display control unit 140 controls to display an image that prompts the user to re-specify the delivery date and time of the delivery to be delivered to the user on a user's communication terminal based on the information on the delivery amount for each delivery date and time.SELECTED DRAWING: Figure 2

Description

The present disclosure relates to a delivery management server and a delivery management method.

Conventionally, in various deliveries such as courier services, techniques for eliminating unnecessary deliveries and reducing the load of deliveries have been disclosed. For example, in the communication device disclosed in Patent Document 1, a technique is disclosed in which a delivery person confirms a consignee's home time when delivering a delivered item and notifies the delivery person of the consignee's deliverable time. As a result, it is possible to prevent the delivery person from performing delivery when the consignee is absent, and to reduce the delivery load of the delivery person.

Japanese Unexamined Patent Publication No. 2003-012160

By the way, in a general delivery service, the consignee can specify the delivery date and time of the delivery. Therefore, the delivery date and time of each delivery is biased with respect to the total delivery amount for which the delivery staff is in charge of delivery. That is, the number of deliveries delivered by the delivery staff increases in a specific time zone, and the load of delivery is large.

It is an object of the present disclosure to provide a delivery management server and a delivery management method for leveling the bias of the delivery date and time of the delivery delivered by the delivery staff and leveling the delivery load.

The delivery management server according to the present disclosure is a delivery management server that manages the delivery date and time of the delivery to be delivered to the user among a plurality of delivery dates and times, and includes a delivery amount management unit and a display control unit. The delivery amount management unit acquires information on the delivery amount for each delivery date and time among a plurality of delivery dates and times. The display control unit causes the communication terminal of the user to display an image prompting the user to redesignate the delivery date and time of the delivery to be delivered to the user, based on the delivery amount information for each delivery date and time.
The delivery management method according to the present disclosure is a delivery management server that manages the delivery date and time of the delivery to be delivered to the user among a plurality of delivery dates and times, and information on the delivery amount for each delivery date and time among the plurality of delivery dates and times. Based on the information on the delivery amount for each delivery date and time, an image prompting the user to respecify the delivery date and time of the delivery to be delivered to the user is displayed on the communication terminal owned by the user.

According to the delivery management server and the delivery management method according to the present disclosure, it is possible to level the bias of the delivery date and time of the delivery delivered by the delivery staff and level the delivery load.

FIG. 1 is a diagram showing a network configuration of a delivery management system according to the first embodiment. FIG. 2 is a block diagram showing a configuration of a delivery management system according to the first embodiment. FIG. 3 is a flowchart showing a processing operation of the delivery management server according to the first embodiment. FIG. 4 is a diagram showing an example of the delivery amount according to the first embodiment. FIG. 5 is a diagram showing an example of a display example of the communication terminal according to the first embodiment. FIG. 6 is a block diagram showing a configuration of a delivery management system according to a second embodiment. FIG. 7 is a flowchart showing a processing operation of the delivery management server according to the second embodiment. FIG. 8 is a diagram showing an example of a display example of the communication terminal according to the second embodiment.

(Findings leading to this disclosure)
In general delivery services such as courier, the consignee can specify the delivery date and time of the delivery. Therefore, the delivery date and time of each delivery is biased with respect to the total delivery amount for which the delivery staff is in charge of delivery. For example, a worker who works during the day on weekdays often stays at home on weekday nights or holidays, and the delivery date and time is often specified on weekday nights or holidays. In addition, housewives who do housework in the morning or evening often have time to receive goods in the daytime, and the delivery date and time is often specified in the daytime on weekdays. For this reason, the number of deliveries delivered by the delivery staff increases during the daytime on weekdays, at night on weekdays, and on holidays, and the delivery load of the delivery staff is large during the time period. On the other hand, when the delivery date and time is specified on weekday mornings and weekday evenings, the number of cases is reduced, and the delivery load of the delivery staff is small in the time zone. By leveling the delivery volume in each time zone, the delivery burden is leveled for the delivery staff. Therefore, the burden on the delivery staff can be reduced and efficient delivery can be realized.

In addition, for the delivery company, the leveling of the delivery amount in each time zone leads to the reduction of the cost related to the delivery. For example, when the delivery amount is biased, the delivery company needs to secure a delivery person and a delivery vehicle so that the delivery can be completed even in a time zone when the delivery amount is large. However, in the time zone when the delivery amount is small, the delivery staff and the delivery vehicle secured according to the time zone when the delivery amount is large becomes surplus. Therefore, an extra cost is incurred for the delivery company. When the delivery amount is leveled, the delivery company may secure a delivery person and a delivery vehicle according to the leveled delivery amount. Since the delivery volume is leveled, there is no extra delivery staff or delivery vehicle, and no extra cost is incurred, so the cost related to delivery is reduced compared to the case where the delivery volume is biased. be able to.

(First Embodiment)
Hereinafter, the first embodiment according to the present disclosure will be described with reference to the drawings. In the present disclosure, the delivery vehicle is exemplified as a delivery vehicle driven by a delivery person, but the delivery vehicle is an autonomous driving vehicle in which a control unit provided in the delivery vehicle controls driving or steering of the delivery vehicle. May be good. The delivery vehicle is a vehicle such as a small truck vehicle, a medium-sized truck vehicle, a large truck vehicle, or a light vehicle.

"Configuration of delivery management system 1"
FIG. 1 is a diagram showing a network configuration of the delivery management system 1 according to the first embodiment. FIG. 2 is a block diagram showing a configuration of the delivery management system 1 according to the first embodiment. As shown in FIG. 1, the delivery management system 1 according to the first embodiment includes a delivery management server 100 and a communication terminal 200. The delivery management server 100 and the communication terminal 200 are connected to each other by the network N. The network N includes a public network such as the Internet, a wireless network of a mobile phone network, a dedicated network such as a VPN (Virtual Private Network), and a network such as a LAN (Local Area Network).

"Configuration of delivery management server 100"
The delivery management server 100 is, for example, a computer used by a delivery company that provides a delivery service such as a courier service. The delivery management server 100 manages the delivery date and time of the delivery to be delivered to the user among the plurality of delivery dates and times. The delivery management server 100 causes the communication terminal 200 owned by the user who is the consignee to display a guidance image for prompting the redesignation of the delivery date and time of the delivered item. As shown in FIG. 2, the delivery management server 100 includes a delivery amount management unit 110, a vehicle management unit 120, a determination unit 130, and a display control unit 140.

The delivery amount management unit 110 manages the delivery information regarding the delivery. The delivery information includes information on the delivery ID that identifies the delivery, the delivery address, the specified delivery date and time, the number of deliveries, the user ID associated with the delivery ID, and the incentive given to the user. The delivery item ID is an ID assigned to identify the delivery item. The delivery amount management unit 110 manages the delivery information of the delivered goods for each specific area, and acquires the delivery amount for each delivery date and time for each specific area among a plurality of delivery dates and times that can be specified by the user. The delivery amount for each delivery date and time may be acquired by the delivery amount management unit 110 from an external server or the like, or may be calculated by the delivery amount management unit 110 based on the delivery information. Here, the delivery amount may be the total number of deliveries in a specific area or the total number of delivery destinations in a specific area. Further, the delivery amount may be the amount of the delivery in charge of the delivery by the delivery person who delivers the delivery to the user, and the delivery amount includes the delivery destination of the delivery to be delivered to the user. It may be the amount of deliveries in a particular area. The specific area may be a delivery area or a delivery area where the delivery staff is in charge of delivery, or a delivery jurisdiction area which is an area composed of a plurality of delivery areas and in which the delivery company is in charge of delivery. It may be a jurisdiction.

Further, the delivery date and time that can be specified by the user includes at least one of a date, a time zone, and a day of the week, and a plurality of delivery dates and times can be arbitrarily set by the delivery company. For example, the delivery date and time represents the date and time when the user wants to receive the delivery. The delivery date and time is represented by a time division set by the delivery company. The delivery date and time is represented by, for example, a combination of a date and a time zone. The time zone is a division in which the deliverable time in a day is divided into a plurality of times. The time zone may be represented by divisions such as morning, afternoon, and night. Further, the time zone may be represented by a division such as 9:00 to 11:00, 11:00 to 13:00, 13:00 to 15:00, 15:00 to 17:00, 17:00 to 19:00, and 19:00 to 21:00. The date is represented by, for example, a date. The date may be represented by a day of the week such as Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, or a weekday or a holiday. The user can specify the delivery date and time in the unit of such a division by the delivery company. Then, the delivery company delivers the delivery to the user so that the delivery can be delivered on the delivery date and time. Further, the delivery amount management unit 110 updates the delivery information when it receives the delivery ID and the information indicating the redesignated delivery date and time from the communication terminal 200 described later.

The vehicle management unit 120 manages vehicle information related to the delivery vehicle. The vehicle information includes a vehicle ID that identifies the delivery vehicle, a delivery member ID that identifies the delivery person assigned to the delivery vehicle, delivery information loaded on the delivery vehicle, the loading capacity of the delivery vehicle, and a delivery route based on the delivery destination. Contains information about.

The determination unit 130 acquires information on the delivery amount of each delivery date and time in a specific area from the delivery amount management unit 110. In other words, the determination unit 130 acquires information on the delivery amount for each delivery date and time among the plurality of delivery dates and times that can be specified by the user. In addition, the determination unit 130 has a threshold value indicating a limit amount of the delivery amount that the delivery person can complete the delivery at each delivery date and time in a specific area. Here, the threshold value is set based on the number of shipping lines that can be shipped on the delivery date and time, the distance of the delivery route, and the like. The determination unit 130 determines whether or not the delivery amount at each delivery date and time exceeds the threshold value. The determination unit 130 outputs the determination result to the display control unit 140. Since the traffic volume, traffic regulation, etc. change depending on the time zone and the day of the week, the threshold value may be changed based on the time zone and the day of the week.

The display control unit 140 acquires the determination result from the determination unit 130. When the delivery amount at each delivery date and time exceeds the threshold value, the display control unit 140 causes the communication terminal 200 to display a guidance image prompting the redesignation of the delivery date and time. The communication terminal 200 on which the display control unit 140 displays the guidance image may be the communication terminal 200 owned by the user who has specified the delivery date and time when the delivery amount exceeds the threshold value. As an example, the display control unit 140 displays (for example, grayed out) the delivery date and time when the delivery amount exceeds the threshold value among each delivery date and time, and emphasizes the delivery date and time when the delivery amount is below the threshold value. It may be displayed (for example, information indicating that it can be specified is displayed). In addition, the display control unit 140 causes the display to notify the user that an incentive is given when the user redesignates the delivery date and time when the delivery amount is equal to or less than the threshold value. In addition, the display control unit 140 displays an icon 224 indicating the content of the incentive to the user together with the delivery date and time when the delivery amount is equal to or less than the threshold value. The incentive is a profit given to the user by the delivery company when the user who specifies the delivery date and time when the delivery amount exceeds the threshold value redesignates the delivery date and time when the delivery amount exceeds the threshold value. Here, the content of the incentive may be various coupons or points for the user, or may be to reduce the delivery fee of the delivery requester. As an example, an icon 224 indicating the content of the incentive such as "50pt grant" or "delivery charge 100 yen discount" is displayed. Here, the icon 224 indicating the content of the incentive may be stored in the display control unit 140 in advance. As a mode in which the display control unit 140 causes the communication terminal 200 to display the guidance image prompting the redesignation of the delivery date and time, the display control unit 140 generates the guidance image and transmits the guidance image to the communication terminal 200. It may be an embodiment. Further, the communication terminal 200 may generate a guidance image based on the output from the display control unit 140. Further, the display control unit 140 or the communication terminal 200 may store the guidance image, read the guidance image when the delivery amount exceeds the threshold value, and display the guidance image on the display unit 220 of the communication terminal 200. .. Hereinafter, a mode in which the display control unit 140 generates a guidance image and transmits the guidance image to the communication terminal 200 will be described in detail.

"Configuration of communication terminal 200"
The communication terminal 200 is a communication terminal 200 used by a user, and is, for example, a communication terminal 200 capable of communicating with a smartphone, a tablet terminal, or the like. The communication terminal 200 displays a guidance image to the user. As shown in FIG. 2, the communication terminal 200 includes a communication unit 210 and a display unit 220.

The communication unit 210 receives the guidance image from the display control unit 140 of the delivery management server 100 via the network N. The communication unit 210 transmits the received guidance image to the display unit 220. Further, when the communication unit 210 receives the delivery item ID of the redesignated delivery item and the redesignated delivery date and time from the display unit 220 described later, the communication unit 210 is redesignated as the delivery item ID of the redesignated delivery item. The delivery date and time is transmitted to the delivery amount management unit 110 of the delivery management server 100.

The display unit 220 is composed of a liquid crystal display or the like. The display unit 220 receives the guidance image from the communication unit 210 and displays the received guidance image on a liquid crystal display or the like. Further, the display unit 220 also serves as an operation means, and by touching the icon displaying the delivery date and time, the delivery date and time can be redesignated. An example is shown below. The display unit 220 is, for example, a display including a contact sensor or a proximity sensor. As an example of the contact sensor, there is a capacitance type contact sensor that detects the contact of the operator from the amount of change in the capacitance of the electrode. When the user's finger or the like touches the icon displayed on the display, the contact sensor outputs a detection signal indicating that the contact with the display has been detected to the display unit 220. Further, the contact sensor outputs contact position information indicating a position where contact is detected on the display to the display unit 220. When the display unit 220 receives the detection signal and determines that the contact position overlaps with the position of the icon displaying the delivery date and time, it determines that the delivery date and time has been redesignated. When the user redesignates the delivery date and time, the display unit 220 transmits the delivery ID of the redesignated delivery item and the redesignated delivery date and time to the communication unit 210.

(Processing operation of delivery management server 100)
Subsequently, the processing operation of the delivery management server 100 will be described with reference to FIGS. 3, 4, and 5. FIG. 3 is a flowchart showing a processing operation of the delivery management server 100 according to the first embodiment. FIG. 4 is a diagram showing an example of the delivery amount according to the first embodiment. FIG. 5 is a diagram showing an example of a display example of the communication terminal 200 according to the first embodiment.

First, the delivery amount management unit 110 manages delivery information related to deliveries for each specific area (step S300). Then, the delivery amount management unit 110 acquires information on the delivery amount for each delivery date and time among the plurality of delivery dates and times that can be specified by the user (step S310). In FIG. 4, each delivery time zone of Monday, March 2, 2020, Time01, Time02, Time03, Time04, Time05, Time06, and the delivery amount in each delivery time zone are shown. In FIG. 4, Time01 corresponds to a delivery time of 9:00 to 11:00. Time02 corresponds to the delivery time from 11:00 to 13:00. Time03 corresponds to the delivery time from 13:00 to 15:00. Time04 corresponds to the delivery time from 15:00 to 17:00. Time05 corresponds to the delivery time from 17:00 to 19:00. Time06 corresponds to the delivery time from 19:00 to 21:00. The delivery amount management unit 110 acquires the delivery amount information as 20 deliveries in Time01. In this processing operation, as an example, the delivery amount is the total number of deliveries. The delivery amount management unit 110 acquires the delivery amount information as 50 deliveries in Time02. The delivery amount management unit 110 acquires the delivery amount information as 35 deliveries in Time03. The delivery amount management unit 110 acquires the delivery amount information as 10 deliveries in Time04. The delivery amount management unit 110 acquires the delivery amount information as 30 deliveries in Time05. The delivery amount management unit 110 acquires the delivery amount information as 40 deliveries in Time06.

Next, the determination unit 130 determines whether or not the delivery amount at each delivery date and time exceeds the threshold value (step S320). Specifically, the determination unit 130 acquires the delivery amount information of each delivery date and time from the delivery amount management unit 110. Further, the determination unit 130 has a threshold value indicating a limit amount of the delivery amount that the delivery person can complete the delivery at each delivery date and time. The determination unit 130 determines whether or not the delivery amount exceeds the threshold value by comparing the delivery amount at each delivery date and time with the threshold value. In FIG. 4, as an example, the threshold value is set to 30. The determination unit 130 determines that the delivery amount of Time02, Time03, and Time06 exceeds the threshold value.

When the determination unit 130 determines that the delivery amount at each delivery date and time exceeds the threshold value (Yes in step S320), the display control unit 140 displays a guidance image prompting the communication terminal 200 to redesignate the delivery date and time. (Step S330). As an example, the display control unit 140 displays (for example, grayed out) so that the delivery date and time when the delivery amount exceeds the threshold value cannot be specified at each delivery date and time, and highlights the delivery date and time when the delivery amount is less than the threshold value (for example, displayed in grayout). For example, display information indicating that it can be specified). In FIG. 5, the delivery amount of Time02 (corresponding to delivery time 11:00 to 13:00), Time03 (corresponding to delivery time 13:00 to 15:00), and Time06 (corresponding to delivery time 19:00 to 21:00) exceeds the threshold value. , Time02, Time03, Time06, icon 222, grayed out. In addition, since the delivery amount of Time01 (corresponding to delivery time 9:00 to 11:00), Time04 (corresponding to delivery time 15:00 to 17:00), and Time05 (corresponding to delivery time 17:00 to 19:00) is less than the threshold value, Time01, Time04 , Icon 221 indicating Time05, highlighted by blinking display (not shown). In addition, an icon 223 for selecting another day is displayed at the bottom of the display unit 220. Further, in parallel with the icon 221 indicating Time01, Time04, and Time05 whose delivery amount is equal to or less than the threshold value, the icon 224 indicating the content of the incentive to the user is displayed. Here, as the icon 224 indicating the content of the incentive, the content in which 50 pt of points that can be used for the delivery service is given is shown. When the determination unit 130 determines that none of the delivery amounts at each delivery date and time exceeds the threshold value (No in step S320), the process ends.

Subsequently, the display unit 220 determines whether or not the delivery date and time has been redesignated. When the delivery date and time is redesignated by the user (Yes in step S340), the display unit 220 delivers the delivery ID of the redesignated delivery item and the redesignated delivery date and time via the communication unit 210. It is transmitted to the management server 100. The delivery management server 100 updates the delivery date and time of the delivery information to the redesignated delivery date and time (step S350). If the delivery date and time is not redesignated by the user (No in step S340), the process ends.

Regarding the process of step S340, a predetermined period is provided after the process of step S330 is performed, and if the user does not respecify the delivery date and time within the predetermined period, the display unit 220 determines No in step S340. Just do it. Further, after the process of step S350, the delivery management server 100 may perform a process of registering the content of the incentive given to the user. For example, the delivery management server 100 registers the content of the incentive given to the user in the user ID associated with the delivery ID of the redesignated delivery. Further, the delivery management server 100 may perform a process for giving an incentive based on the content of the incentive registered in the user ID. For example, when the content of the incentive is the grant of 100 yen in cash, information for remittance of 100 yen in cash may be sent to the payment server and payment may be made using a credit card or electronic money. In addition, the delivery staff may be notified that 100 yen in cash will be given to the user when the delivery is delivered.

(Action effect)
The delivery management server 100 has the following effects.

The delivery management server 100 manages the delivery date and time of the delivery to be delivered to the user among the plurality of delivery dates and times. The delivery management server 100 includes a delivery amount management unit 110 and a display control unit 140. The delivery amount management unit 110 acquires information on the delivery amount for each delivery date and time among a plurality of delivery dates and times. The display control unit 140 causes the communication terminal 200 owned by the user to display an image prompting the user to redesignate the delivery date and time of the delivery to be delivered to the user, based on the delivery amount information for each delivery date and time. As a result, the deliverables specified in the time zone with a large amount of delivery are redesignated in the time zone with a small amount of delivery. Therefore, the delivery amount in each delivery time zone is leveled, and the delivery burden is leveled for the delivery staff.

A determination unit 130 is further provided, the determination unit 130 determines whether or not the delivery amount for each delivery date and time exceeds the threshold value, and the display control unit 140 determines whether or not the delivery amount for each delivery date and time exceeds the threshold value. , The communication terminal 200 is made to display an image prompting to redesignate the delivery date and time. As a result, the delivery amount is appropriately leveled based on the threshold value, and the delivery burden of the delivery staff can be appropriately leveled.

When the delivery date and time is redesignated, the display control unit 140 causes the communication terminal 200 to display a notification that gives an incentive to the user. This allows the user to recognize that an incentive will be given if the delivery date and time are respecified. Therefore, it is possible to increase the possibility that the user respecifies the delivery date and time.

The display control unit 140 causes the communication terminal 200 to display the icon 224 indicating the content of the incentive. As a result, the user can recognize the content of the incentive given to the user when the delivery date and time are respecified. Therefore, it is possible to increase the possibility that the user respecifies the delivery date and time.

(Second Embodiment)
Hereinafter, a second embodiment according to the present disclosure will be described. FIG. 6 is a block diagram showing a configuration of a delivery management system according to a second embodiment. In the second embodiment, in addition to the configuration of the first embodiment, the calculation unit 310 for calculating the value of the incentive to the user is further provided.

"Configuration of delivery management server 300"
As shown in FIG. 6, the delivery management server 300 includes a delivery amount management unit 110, a vehicle management unit 120, a determination unit 130, a display control unit 140, and a calculation unit 310.

The calculation unit 310 calculates an assumed profit, which is an expected profit associated with the leveling of the delivery amount. Here, as an example, the assumed profit is based on the delivery cost that is reduced when the delivery amount is leveled and the profit that accompanies the elimination of the opportunity loss that occurs when the delivery is performed below the maximum load capacity of the delivery vehicle. Calculated. Here, the delivery cost is calculated according to the labor cost of the delivery person, the fuel cost of the delivery vehicle, and the loss due to the excess time of delivery. In addition, the profit to be eliminated due to the elimination of the opportunity loss is calculated according to the profit when the product is delivered with the maximum load capacity and the profit when the product is delivered with the actual load capacity. As an example, the assumed profit is derived by the following equations (1), (2) and (3). It should be noted that various information such as the labor cost of the delivery staff and the fuel cost of the delivery vehicle used for calculating the assumed profit may be acquired from an external server or the like, or may be stored in advance in the calculation unit 310. good.

(Delivery cost) = (Personnel cost of delivery staff) + (Fuel cost of delivery vehicle) + (Excess time loss) ... (1)

(Resolved profit) = (Profit when delivered with the maximum load capacity) + (Profit when delivered with the actual load capacity) ... (2)

(Assumed profit) = (Delivery cost) + (Resolved profit) ... (3)

The calculation unit 310 calculates the value of the incentive for the user. Here, as an example, the value of the incentive to the user is calculated based on the assumed profit, the share of the profit of the delivery company, and the number of users. Various information on the profit share of the delivery company and the number of users may be acquired from an external server or the like, or may be stored in advance in the calculation unit 310. As an example, the value of the incentive is derived by the following equation (4). Further, the number of users may be the number of all users who use the delivery service. Further, the number of users may be an arbitrary number of users set by the delivery company (the number of users to be redesignated for leveling), or may be the number of users who are expected to be redesignated. The calculation unit 310 transmits the calculated incentive value to the user to the display control unit 140.

(Value of incentive) = ((Assumed profit)-(Profit share of delivery company)) / (Number of users) ... (4)

The display control unit 140 receives the value of the incentive for the user. Based on the value of the incentive, the display control unit 140 causes the communication terminal 200 to display the icon 224 indicating the content of the incentive together with the delivery date and time when the delivery amount is equal to or less than the threshold value. As an example, a display such as "50pt grant" or "delivery charge 100 yen discount" is displayed near the icon of the delivery date and time when the delivery amount is less than the threshold value. Here, the icon 224 indicating the content of the incentive changes with time because the calculation result of the calculation unit 310 changes based on the delivery environment.

(Processing operation of delivery management server 300)
Subsequently, the processing operation of the delivery management server 300 will be described with reference to FIGS. 7 and 8. FIG. 7 is a flowchart showing a processing operation of the delivery management server 300 according to the second embodiment. FIG. 8 is a diagram showing an example of a display example of the communication terminal 200 according to the second embodiment. The points similar to those of the first embodiment will be omitted, and the points different from those of the first embodiment will be described in detail.

In FIG. 7, the processes from step S300 to step S320 are the same as those in the first embodiment and are omitted.

When the determination unit 130 determines that the delivery amount at each delivery date and time exceeds the threshold value (Yes in step S320), the calculation unit 310 calculates the assumed profit, which is the expected profit due to the leveling of the delivery amount. (Step S400). As an example, the assumed profit is calculated based on the delivery cost that is reduced when the delivery volume is leveled and the profit that accompanies the elimination of the opportunity loss that occurs when the delivery volume is less than the maximum load capacity.

Next, the calculation unit 310 calculates the value of the incentive for the user (step S410). As an example, the value of the incentive to the user is calculated based on the assumed profit, the share of the profit of the delivery company, and the number of users. In FIG. 8, the delivery amount of Time02 (corresponding to delivery time 11:00 to 13:00), Time03 (corresponding to delivery time 13:00 to 15:00), and Time06 (corresponding to delivery time 19:00 to 21:00) exceeds the threshold value. , Time02, Time03, Time06, icon 222, grayed out. In addition, since the delivery amount of Time01 (corresponding to delivery time 9:00 to 11:00), Time04 (corresponding to delivery time 15:00 to 17:00), and Time05 (corresponding to delivery time 17:00 to 19:00) is less than the threshold value, Time01, Time04 , Icon 221 indicating Time05, highlighted by blinking display (not shown). In addition, an icon 223 for selecting another day is displayed at the bottom of the display unit 220. Further, in parallel with the icon 221 indicating Time01, Time04, and Time05 whose delivery amount is equal to or less than the threshold value, the icon 225 indicating the content of the incentive to the user is displayed. Here, as the icon 225 indicating the content of the incentive, the content in which 50 pt of points that can be used for the delivery service is given is shown. Here, since the icon 225 indicating the content of the incentive changes based on the calculation result of the calculation unit 310, the value of the incentive changes for each delivery date and time. In FIG. 8, in parallel with the icon 221 indicating Time01, Time04, and Time05, the icon 225 indicating the content of the incentive is displayed as "100pt grant", "150pt grant", and "50pt grant", respectively. The processes from step S330 to step S350 are the same as those in the first embodiment and will be omitted.

(Action effect)
The delivery management server 300 has the following effects.

Further, the delivery management server 300 further includes a calculation unit, and the calculation unit includes an assumed profit, which is an expected profit due to the leveling of the delivery amount by the user redesignating the delivery date and time, and a delivery company in the assumed profit. The value of the incentive given to the user is calculated based on the share of the above and the number of users. This makes it possible for the user to display an appropriate incentive value based on the profit expected from the leveling of the delivery amount.

<Other Embodiments>
Although the configuration of the present disclosure has been described above based on the first embodiment and the second embodiment, the present disclosure is not limited to the above embodiment. The first and second embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, as well as in the scope of the invention described in the claims and the equivalent scope thereof.

For example, the delivery management servers 100 and 300 may be obtained by appropriately combining the partial configurations of the delivery management servers 100 and 300 according to the first embodiment and the second embodiment. Further, it is possible to appropriately change the configurations of the delivery management servers 100 and 300 without departing from the scope of the technical idea of the present disclosure.

Further, the delivery management servers 100 and 300 may include a history unit. The history unit stores user information. The user information is stored in the history unit when the delivery is completed. The user information includes information on the attributes of the user and the delivery history by the user. Examples of user attributes include the user's gender, occupation, age, and address. In addition, the delivery history information includes the past delivery history, and examples thereof include past delivery date and time, and whether or not receipt is possible at the past delivery date and time. The history unit may select a user to display a guidance image prompting the redesignation of the delivery date and time based on the user's attributes and the delivery history information. For example, if the delivery amount exceeds the threshold during the delivery time of 17:00 to 19:00, the user who was able to receive the item in the past during the delivery time of 17:00 to 19:00, or the occupation is a student. The history section selects the indicated user. The display control unit causes the communication terminal of the user selected by the history unit to display a guidance image prompting the redesignation of the delivery date and time. As a result, the delivery date and time can be more leveled because the user who is likely to respecify the delivery date and time is urged to respecify the delivery date and time.

Further, the history unit may select a redesignated delivery date and time that can be specified by the user based on the user's attributes and the delivery history information. Specifically, when there are a plurality of delivery dates and times when the delivery amount is equal to or less than the threshold value, the history unit selects a delivery date and time at which the user is likely to receive the delivery. The display control unit displays an icon indicating the delivery date and time selected by the history unit and the content of the incentive on the user's communication terminal. As a result, the delivery date and time, which is likely to receive the delivery date and time, is displayed on the communication terminal, so that the user can easily respecify the delivery date and time.

The processing operations of the delivery management servers 100 and 300 according to the first embodiment and the second embodiment may be repeated until the day of delivery. As a result, it is possible to deal with the case where the delivery amount in each delivery time zone is biased due to the delivery request after the delivery amount is leveled, and the delivery amount can be leveled.

The processing operations of the delivery management servers 100 and 300 according to the first embodiment and the second embodiment may be performed at a predetermined date and time. For example, it may be performed at 23:59 the day before delivery. As a result, it is possible to prevent the user from being repeatedly urged to respecify the delivery date and time, and it is possible to eliminate the annoyance.

In addition, the contents of the incentives according to the first embodiment and the second embodiment described above are, instead of being given various coupons and points, discounts on deliveries, cash back on the price of deliveries, and the like. May be good.

In the delivery management servers 100 and 300 described in the above embodiment, each block such as the delivery amount management unit 110, the vehicle management unit 120, the judgment unit 130, the display control unit 140, and the calculation unit 310 is made by a semiconductor device such as an LSI. It may be individually made into one chip, or it may be made into one chip so as to include a part or all of it.

A part or all of the processing of each functional block of the above-described embodiment may be realized by a computer program. Each process of the above embodiment may be realized by hardware, or may be realized by software (including the case where it is realized together with an OS (operating system), middleware, or a predetermined library). Further, it may be realized by mixed processing of software and hardware.

Further, the execution order of the processing method according to the above embodiment is not necessarily limited to the description of the above embodiment, and the execution order can be changed without departing from the gist of the present disclosure.

The processing methods executed by the delivery management servers 100 and 300, the computer program that causes the computer to execute the processing method, and the computer-readable storage medium that stores the program are included in the scope of the present disclosure. The functions of each part in each of the above-described embodiments are realized by a program executed by a computer. The computer includes a CPU, ROM, and RAM. The above-mentioned parts are connected by a bus. Then, the computer reads the program from the ROM that stores the program for realizing the functions of the above parts. Then, the CPU copies the program stored in the ROM to the RAM, sequentially reads the instructions included in the program from the RAM, and executes the program. As a result, the functions of the above-mentioned parts are realized. Further, when the program is executed, the information obtained by the various processes described in each embodiment is stored in the RAM or ROM and is appropriately used.

1,2 Delivery management system 100,300 Delivery management server 110 Delivery amount management unit 120 Vehicle management unit 130 Judgment unit 140 Display control unit 200 Communication terminal 210 Communication unit 220 Display unit 221 Icon indicating Time01, Time04, Time05 222 Time02, Time03 , Time06 icon 223 Icon for selecting another day 224,225 Icon indicating the content of the incentive 310 Calculation unit N network

Claims (9)

A delivery management server that manages the delivery date and time of deliveries to be delivered to users among multiple delivery dates and times.
A delivery amount management unit that acquires information on the delivery amount for each delivery date and time among the plurality of delivery dates and times, and
A display control unit that displays an image prompting the user to redesignate the delivery date and time of the delivery to be delivered to the user on the communication terminal owned by the user based on the delivery amount information for each delivery date and time.
To prepare
Delivery management server. Equipped with a judgment unit
The determination unit determines whether or not the delivery amount for each delivery date and time exceeds the threshold value, and determines whether or not the delivery amount exceeds the threshold value.
The display control unit causes the communication terminal to display an image prompting the user to redesignate the delivery date and time when the delivery amount for each delivery date and time exceeds the threshold value.
The delivery management server according to claim 1. When the delivery date and time is redesignated, the display control unit causes the communication terminal to display a notification that gives an incentive to the user.
The delivery management server according to claim 1 or 2. The display control unit causes the communication terminal to display an icon indicating the content of the incentive.
The delivery management server according to claim 3. With a calculation unit
The calculation unit is based on an assumed profit, which is a profit expected as a result of the user redesignating the delivery date and time to level the delivery amount, a share of the delivery company in the assumed profit, and the number of users. Calculate the value of the incentive given to the user,
The delivery management server according to any one of claims 1 to 4. With a history section
The history unit stores user information including at least one of the user's attributes and the information of the delivery history by the user.
The delivery management server according to any one of claims 1 to 5. The delivery amount is the amount of deliveries in charge of delivery at the delivery date and time by the delivery person who delivers the deliveries to be delivered to the user.
The delivery management server according to any one of claims 1 to 6. The delivery amount is the amount of deliveries in a specific area including the delivery destination of the deliveries to be delivered to the user.
The delivery management server according to any one of claims 1 to 6. A delivery management server that manages the delivery date and time of deliveries to be delivered to users among multiple delivery dates and times.
Obtain information on the delivery amount for each delivery date and time among the plurality of delivery dates and times, and obtain information on the delivery amount for each delivery date and time.
Based on the information on the delivery amount for each delivery date and time, the communication terminal owned by the user is made to display an image urging the user to redesignate the delivery date and time of the delivery to be delivered to the user.
Delivery management method.

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