JP2021136628A - Telephone system - Google Patents

Abstract

To provide a telephone system capable of performing an absence response service by a telephone exchange without requiring an operation of a telephone set by a user.SOLUTION: A telephone system includes: a telephone exchange connected to a telephone network to which one or a plurality of telephone sets are connected; and one or a plurality of radio base stations each of which is arranged at a position associated with each one of positions where the one or plurality of telephone sets are arranged, can wirelessly communicate with a radio terminal, and transmits terminal identification information being the information to identify the radio terminal performing radio communication to the telephone exchange. The telephone exchange turns on/off of an absence response service on each one of the one or plurality of telephone sets based on the terminal identification information.SELECTED DRAWING: Figure 1

Description

The present invention relates to a telephone system in which a telephone exchange performs an exchange operation.

In a telephone network that connects telephone lines by exchanging telephone exchanges, a telephone exchange service (hereinafter referred to as an absentee response service) is provided in which a telephone exchange responds by absence instead of a user answering using a telephone. (For example, Patent Document 1). A user who wants to use the absentee response service causes the telephone exchange to operate the absentee response service by performing a predetermined button operation or a special dial operation using the telephone.

Japanese Unexamined Patent Publication No. 60-102091

However, in order to use the absence response service such as the above-mentioned conventional technique, it is necessary for the user to perform a button operation or a dial operation of the telephone in advance. Therefore, if the user forgets to perform these operations, there is a problem that the absence response service of the telephone exchange cannot be operated.

The present invention has been made in view of the above problems, and an object of the present invention is to provide a telephone system capable of using an absence answering service by a telephone exchange without a user operating a telephone.

In the telephone system according to the present invention, a telephone exchange connected to a telephone network to which one or more telephones are connected and a position related to each of the positions where the one or more telephones are installed are arranged. It has one or a plurality of wireless base stations that are capable of wireless communication with a wireless terminal and that transmit terminal identification information that is information that identifies the wireless terminal that is performing the wireless communication to the telephone exchange. The telephone exchange is characterized in that the absence response service for each of the one or a plurality of telephones is turned on or off based on the terminal specific information.

Further, the telephone exchange according to the present invention is connected to one or a plurality of telephones via a telephone network, and each is arranged at a position related to each of the positions where the one or a plurality of telephones are installed. Alternatively, a telephone switch connected to a plurality of radio base stations, which is information for identifying a radio terminal that is wirelessly communicating with the one or more radio base stations from the one or more radio base stations. It is characterized in that specific information is acquired and the absence response service for each of the one or a plurality of telephones is turned on or off based on the terminal specific information.

According to the present invention, the user can use the absence answering service by the telephone exchange without operating the telephone.

It is a block diagram which shows the structure of the telephone system of this Example. It is a sequence diagram which shows the operation of the setting process of the absence response service at the time of starting up a wearable device. It is a sequence diagram which shows the operation of the setting process of the absence response service when a wearable device does not belong to any area. It is a sequence diagram which shows the operation of the setting process of the absence response service when a wearable device belongs to a new area.

Hereinafter, examples of the present invention will be described with reference to the drawings. In the description and the accompanying drawings in the following examples, substantially the same or equivalent parts are designated by the same reference numerals.

FIG. 1 is a block diagram showing a configuration of the telephone system 100 of this embodiment. The telephone system 100 includes a telephone exchange 10, a base station 20A, a base station 20B, a telephone 30A, a telephone 30B, and a wearable device 40.

The telephone exchange 10 is a main device in the telephone system 100 of this embodiment, and is composed of a PBX (Private Branch Exchange). The telephone exchange 10 is connected to a group of extension telephones including telephones 30A and 30B via a fixed telephone network on the premises. Further, the telephone exchange 10 is connected to base stations 20A and 20B, which are radio base stations of PHS (Personal Handy-phone System). Further, the telephone exchange 10 is connected to the public switched telephone network. An extension telephone such as the telephones 30A and 30B, a wireless communication terminal wirelessly connected to the base stations 20A and 20B, and an external telephone connected to the public switched telephone network perform an exchange operation to form a communication path.

Further, the telephone exchange 10 of the present embodiment has a function of executing an absence response service for each of the telephone 30A and the telephone 30B. In the out-of-office service, the telephone exchange 10 changes the handling of calls for each telephone. For example, the telephone exchange 10 executes a voice message indicating that the user is absent, a transfer, or the like as an absentee response service.

The telephone exchange 10 includes a base station accommodating unit 11, a telephone accommodating unit 12, an area management module 13, and a processing control unit 14.

The base station accommodating unit 11 is an accommodating interface for accommodating the base station 20A and the base station 20B. The telephone accommodating unit 12 is an accommodating interface for accommodating a group of extension telephones including telephones 30A and 30B.

The area management module 13 manages the communication area for each base station. Further, the area management module 13 determines in which communication area each mobile communication terminal exists based on the information of the mobile communication terminal such as a wearable device belonging to each base station (hereinafter referred to as terminal specific information). To manage. In the following description, information indicating in which communication area the mobile communication terminal exists is referred to as area information.

The processing control unit 14 is composed of a processing device such as a CPU (Central Processing Unit), for example, and controls each unit of the telephone exchange 10. Further, the processing control unit 14 acquires area information from the area management module 13 and sets the absence response service for the extension telephone based on the acquired area information.

The base station 20A is a PHS base station and is connected to the telephone exchange 10. The base station 20A is wirelessly connected to a mobile communication terminal such as a wearable device existing in the communication area using the area AR-A as a communication area.

The base station 20A receives radio waves from the mobile communication terminal and assigns the mobile communication terminal to itself. For example, the base station 20A assigns the wearable device 40 to the base station 20A by transmitting and receiving notification information and a location registration request to and from the wearable device 40. The base station 20A notifies the telephone exchange 10 that the wearable device 40 belongs to the base station 20A.

The base station 20B is a PHS base station and is connected to the telephone exchange 10. The base station 20B is wirelessly connected to a mobile communication terminal such as a wearable device existing in the communication area using the area AR-B as a communication area. Like the base station 20A, the base station 20B receives the radio waves of the wearable device 40, assigns the wearable device 40 to itself, and notifies the telephone exchange 10 which is the main device to that effect.

The telephone 30A is an extension telephone connected to a fixed telephone network on the premises (hereinafter, simply referred to as a premises telephone network). The telephone 30A is connected to the telephone exchange 10 via the private telephone network. In this embodiment, the telephone 30A is an extension telephone mainly used by a user who wears the wearable device 40 on his / her body.

The telephone 30B is an extension telephone connected to the private telephone network. The telephone 30B is connected to the telephone exchange 10 via the private telephone network.

The wearable device 40 is a mobile communication terminal having a shape that can be worn on a human body, such as a head-mounted display and a wristwatch. The wearable device 40 is associated with the related terminal of the telephone 30A and is registered in the telephone exchange 10.

The wearable device 40 belongs to the nearest base station by being wirelessly connected to the base station. In the following description, the fact that the wearable device 40 belongs to the base station and is located in the communication area of the base station is also referred to as "belonging to the communication area".

In the telephone system 100 of this embodiment, the telephone exchange 10 executes an absentee response service for the telephone 30A based on the area information of the wearable device 40 (that is, information indicating which communication area it is located in). For example, when the wearable device 40 is located in the area AR-A which is the communication area of the base station 20A, the wearable device 40 belongs to the base station 20A. Therefore, the processing control unit 14 of the telephone exchange 10 turns off the absence response service for the telephone 30A based on the area information that the wearable device 40 is located (that is, belongs to) the area AR-A. Set to.

On the other hand, when the wearable device 40 is not located (that is, does not belong to) the area AR-A, the absence response service for the telephone 30A is set to on. When the absence response service setting is turned on, the telephone exchange 10 changes the handling of calls for the telephone 30A.

For example, when the wearable device 40A is not located (that is, does not belong to) the communication area of any base station and there is a call (call) to the telephone 30A from another telephone or the like, the telephone exchange is used. In response to this, the 10 sends a voice message notifying that the user using the telephone 30A is absent to the other telephone or the like.

Further, for example, when the wearable device 40A is located in the communication area AR-B and belongs to the base station 20B and another telephone or the like makes a call to the telephone 30A, the telephone exchange 10 calls the telephone 30A. The call is transferred to the telephone 30B.

Next, the processing operation of the setting process of the absence response service executed by the telephone system 100 of this embodiment will be described with reference to the sequence diagrams of FIGS. 2 to 4. In the following, (1) when the wearable device 40 is started up, (2) when the wearable device 40 does not belong to any communication area, (3) the wearable device 40 is in a new communication area (that is, the telephone 30A). When it belongs to a communication area different from the location communication area), each of them will be described.

[At initial startup]
FIG. 2 is a sequence diagram showing the operation of the setting process of the absence response service at the time of starting up the wearable device 40. Here, a case where a user wearing the wearable device 40A is located in the area AR-A will be described as an example.

The user turns on the power of the wearable device 40 (S101).

The processing control unit 14 of the telephone exchange 10 registers the telephone 30A as a telephone mainly used by the user of the wearable 40 (S102).

When the wearable device 40 has not started communication with the base station 20A, the area management module 13 has not acquired the terminal specific information about the wearable device 40, and the area information of the wearable device 40 is transmitted to the area management module 13. not registered. Therefore, the processing control unit 14 of the telephone exchange 10 sets the absence mode of the telephone 30A (that is, the mode of providing the absence response service for the telephone 30A) to ON (S103).

The wearable device 40 starts communication with the base station 20A (S104). For example, the wearable device 40 receives the broadcast information periodically transmitted by the base station 20A.

The wearable device 40 transmits a location registration request to the base station 20A according to the notification information received from the base station 20A. As a result, the wearable device 40 belongs to the base station 20A (S105).

The base station 20A receives the location registration request transmitted from the wearable device 40, and transmits the location registration request of the wearable device 40 to the telephone exchange 10. As a result, the telephone exchange 10 is notified of the information that it belongs to the base station 20A (S106).

The area management module 13 of the telephone exchange 10 acquires terminal identification information indicating that the wearable device 40 belongs to the base station 20A. Further, the area management module 13 registers the area AR-A as the communication area to which the wearable device 40 belongs (S107).

The processing control unit 14 of the telephone exchange 10 switches the setting of the absence mode for the telephone 30A based on the area information of the wearable device 40 registered in the area management module 13. Here, since the wearable device 40 belongs to the area AR-A, which is the communication area where the telephone 30A is located, the absence mode of the telephone 30A is set to off (S108).

Since the absence mode is set to off, the telephone exchange 10 performs a normal exchange operation on the telephone 30A. That is, a call (outgoing) to the telephone 30A from inside or outside the communication area (that is, another extension telephone connected to the private telephone network or an external telephone connected to the public switched telephone network) arrives at the telephone 30A (that is, a call (outgoing) to the telephone 30A. Incoming call).

[When the wearable device does not belong to any communication area]
FIG. 3 is a sequence diagram showing the operation of the setting process of the absence response service when the wearable device 40 does not belong to any communication area.

The user wearing the wearable device 40 leaves the area AR-A (S201).

Since the wearable device 40 is separated from the area AR-A, which is the communication area of the base station 20A, the base station 20A cannot communicate with the wearable device 40 (S202).

The base station 20A releases the attribution of the wearable device 40 and notifies the telephone exchange 10 of the information (S203).

The area management module 13 of the telephone exchange 10 registers that the wearable device 40 has been released from the attribution to the base station 20A and the area AR-A (S204).

Since the wearable device 40 is not assigned to the area AR-A, which is the communication area where the telephone 30A is located, the processing control unit 14 of the telephone exchange 10 sets the absence mode of the telephone 30A to on ( S205).

Since the out-of-office mode is set to on, the telephone exchange 10 executes the out-of-office answering service for the telephone 30A. For example, when a call is made to the telephone 30A from inside or outside the communication area, the telephone exchange 10 sends a voice message notifying the absence of the user of the telephone 30A to the telephone that is the calling source.

[When the wearable device 40 belongs to a new communication area]
FIG. 4 is a sequence diagram showing the operation of the setting process of the absence response service when the wearable device 40 newly belongs to the area AR-B. Here, a case where a user wearing the wearable device 40A moves to the area AR-B will be described as an example.

The wearable device 40 starts communication with the base station 20B (S301). For example, the wearable device 40 receives the broadcast information periodically transmitted by the base station 20B.

The wearable device 40 transmits a location registration request to the base station 20B according to the notification information received from the base station 20B. As a result, the wearable device 40 belongs to the base station 20B (S302).

The base station 20B receives the location registration request transmitted from the wearable device 40, and transmits the location registration request of the wearable device 40 to the telephone exchange 10. As a result, the telephone exchange 10 is notified of the information that it belongs to the base station 20B (S303).

The area management module 13 of the telephone exchange 10 acquires terminal identification information indicating that the wearable device 40 belongs to the base station 20B. Further, the area management module 13 registers the area AR-B as the communication area to which the wearable device 40 belongs (S304).

Since the processing control unit 14 of the telephone exchange 10 is in a state where the wearable device 40 belongs to the area AR-B, which is a communication area different from the area AR-A, which is the communication area where the telephone 30A is located, the telephone 30A The absence mode of is set to on (S205).

Since the out-of-office mode is set to on, the telephone exchange 10 executes the out-of-office answering service for the telephone 30A. For example, since the wearable device belongs to the base station 20B, when a call is made to the telephone 30A from inside or outside the communication area, the telephone exchange 10 transfers this to the telephone 30B located in the area AR-B. do.

As described above, the telephone system 100 of the present embodiment switches the setting of the absence response service for the telephone 30A on and off based on the information of the communication area where the wearable device 40 is located. That is, when the wearable device 40 is located in the area AR-A, the absence response service is turned off, and when the wearable device 40 is not located in the area AR-A or is located in another communication area. Turns on the out-of-office response service.

Therefore, according to the telephone system 100 of the present embodiment, the user can use the absence answering service by the telephone exchange without operating the telephone.

The embodiments of the present invention are not limited to those described in the above examples. For example, in the above embodiment, an example in which the telephone exchange 10 changes the handling of calls for the telephone 30A when the setting of the absence response service is turned on has been described. However, the telephone exchange 10 may cause the telephone 30A itself to change the operation for the call by transmitting the instruction notification to the telephone 30A.

For example, in the above embodiment, when a call is made to the telephone 30A while the absence mode is on, the telephone exchange 10 sends a voice message notifying the user's absence instead of calling the telephone 30A. An example to be performed has been described. However, unlike this, the telephone exchange 10 may send an instruction notification to the telephone 30A at the stage when the absence mode is turned on, and the telephone 30A itself may send a voice message.

Further, in the above embodiment, the example in which the telephone 30A and the telephone 30B are connected to the telephone exchange 10 via the private telephone network has been described, but the number of telephones connected to the telephone exchange 10 is not limited to this. That is, one or a plurality of telephones may be connected to the telephone exchange 10 via the private telephone network.

Further, in the above embodiment, the example in which the base stations 20A and 20B are connected to the telephone exchange 10 has been described, but the number of wireless base stations connected to the telephone exchange 10 is not limited to this. That is, one or more radio base stations may be connected to the telephone exchange 10.

Further, in the above embodiment, an example in which the wearable device 40 is associated as a related terminal of the telephone 30A has been described. However, the form of the mobile communication terminal associated with the related terminal is not limited to the wearable device, and may be another type of portable terminal such as a smartphone. Further, the number of related terminals is not limited to one, and a plurality of related terminals may be associated with one telephone. Further, a mobile communication terminal such as a wearable device is associated with the telephone 30B and other telephones not shown in the above embodiment as related terminals, and the telephone system 100 is configured to perform the same processing as in the above embodiment. May be good.

Further, the case where the base stations 20A and 20B are base stations corresponding to the PHS communication system has been described as an example. However, the present invention can be applied to communication systems other than PHS.

Further, the series of processes described in the above embodiment can be performed by computer processing according to a program stored in a recording medium such as a ROM.

100 Telephone system 10 Telephone exchange 11 Base station accommodation 12 Telephone accommodation 13 Area management module 14 Processing control 20A, 20B Base station 30A, 30B Telephone 40 Wearable device

Claims (6)

A telephone exchange connected to a telephone network to which one or more telephones are connected, and
A terminal that is arranged at a position related to each of the positions where the one or a plurality of telephones are installed, is capable of wireless communication with a wireless terminal, and is information for identifying the wireless terminal performing the wireless communication. One or more radio base stations that transmit specific information to the telephone exchange, and
Have,
The telephone exchange is a telephone system characterized in that the absence response service for each of the one or a plurality of telephones is turned on or off based on the terminal specific information. The telephone system according to claim 1, wherein the telephone exchange changes the handling of calls for each of the one or a plurality of telephones based on the terminal specific information. The telephone exchange transmits an instruction notification to each of the one or a plurality of telephones based on the terminal specific information.
The telephone system according to claim 1, wherein each of the one or more telephones changes the operation for a call for each of the one or more telephones based on the instruction notification. One or more wireless terminals are associated with one of the one or more telephones as related terminals.
The telephone exchange provides an absentee response service for the telephone 1 based on the terminal identification information transmitted from the radio base station located at a position related to the location where the telephone 1 is installed. The telephone system according to any one of claims 1 to 3, wherein the telephone system is turned on or off. The telephone exchange is
When the related terminal is not specified as a terminal that is wirelessly communicating with the wireless base station of the above 1, the absence response service for the telephone of the above 1 is set to on.
The fourth aspect of claim 4, wherein when the related terminal is specified as a terminal that is wirelessly communicating with the wireless base station of the first one, the absence response service for the telephone of the first one is set to off. Telephone system. It was connected to one or more telephones via a telephone network and to one or more radio base stations, each located at a location associated with each of the locations where the one or more telephones were installed. It ’s a telephone exchange,
From the one or more wireless base stations, terminal identification information which is information for identifying a wireless terminal communicating with the one or a plurality of wireless base stations is acquired, and based on the terminal identification information, the above 1 Alternatively, a telephone exchange characterized by turning on or off the absence response service for each of a plurality of telephones.

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