JP2021124782A - Service cancellation method, computer program, and service cancellation system - Google Patents

Abstract

To provide a service cancellation method, a computer program, and a service cancellation system capable of simply cancelling service.SOLUTION: In a service cancellation system 100, a communication unit 10 has a cancellation processing unit that, when a predetermined timing is reached, when a response from a management server 30 indicating that there is cancellation target service is available, and after acquiring an ID and a password from the management server 30, starts a web browser, accesses a page for cancellation of the cancellation target service, and performs cancellation processing by inputting the acquired ID and password into the page for cancellation of the cancellation target service.SELECTED DRAWING: Figure 1

Description

The present invention relates to a service cancellation method, a computer program and a service cancellation system.

The business of a service (hereinafter referred to as "subscription service") in which the customer pays a fee according to the service or the period of use of the product, instead of the customer purchasing and using the product as in the past, has attracted attention. (See, for example, Non-Patent Document 1 and Non-Patent Document 2).

"IKAZUCHI Subscription Management Portal", Daiwabo Information System Co., Ltd., [Searched on January 14, 2nd year of Reiwa], Internet (URL: https://www.ikazuchi.biz/) "Bobby-Track subscriptions", App Store Preview, [Search January 14, 2nd year of Reiwa], Internet (URL: https://apps.apple.com/us/app/bobby-track-subscriptions/id1059152023)

By the way, for services such as subscription services that are used by contract, there are many procedures that must be performed in order to cancel the contract once the contract is made, and the cancellation procedure may be complicated. For example, there are cases where it is mandatory to enter a questionnaire when canceling, the cancellation procedure is not specified in the terms and conditions and it is necessary to contact the support center, etc., or the cancellation by telephone is required. Therefore, there is a problem that the customer cannot easily cancel the subscription service. Such a problem is not limited to the subscription service, but is a problem common to all services that require cancellation procedures.

In view of the above circumstances, an object of the present invention is to provide a technique capable of easily canceling a service.

One aspect of the present invention is a service cancellation method executed by a computer, which is a registration required for cancellation of the service in response to an input of a service cancellation instruction, which is registered by the user in the service to be canceled. It is a service cancellation method including a cancellation processing step of acquiring information and executing a predetermined process for canceling the service to be canceled by using the acquired registration information.

One aspect of the present invention is the above-mentioned service cancellation method, in which the acquired registration information is input on the page for canceling the service to be canceled at a predetermined timing in the cancellation processing step. Cancel the service to be canceled.

One aspect of the present invention is the above-mentioned service cancellation method, and in the above-mentioned cancellation processing step, an interface in which the procedure of the cancellation processing held by the server providing the service to be canceled is described is executed. Then, the service to be canceled is canceled.

One aspect of the present invention is the above-mentioned service cancellation method, in which, in the cancellation processing step, the utterance content from the operator is analyzed by voice recognition, and learning is made so that the answer is responded by voice according to the analyzed utterance content. The service to be canceled is canceled by using the model.

One aspect of the present invention is the above-mentioned service cancellation method, further including a display step for displaying information about a service registered by the user, and in the display step, information on the frequency of use of each service of the user. At least display.

One aspect of the present invention is the above-mentioned service cancellation method, in which a notification step of notifying the user of information on a service whose usage frequency is less than the threshold value when the usage frequency of the service of the user is less than the threshold value. Further has.

One aspect of the present invention is the above-mentioned service cancellation method, further comprising an information providing step of providing information regarding the cancellation of the service to the service provider.

One aspect of the present invention is the above-mentioned service cancellation method, and the above-mentioned cancellation is made in response to the input of the contract instruction of the canceled service before the retention period elapses from the time of cancellation of the service to be canceled. It also has a contract processing step that performs the processing to contract the service.

One aspect of the present invention is a computer program for causing a computer to execute the above-mentioned service cancellation method.

In one aspect of the present invention, the user acquires the registration information registered in the service to be canceled, which is necessary for canceling the service in response to the input of the service cancellation instruction, and uses the acquired registration information. It is a service cancellation system including a cancellation processing unit that executes a predetermined process for canceling the service to be canceled.

According to the present invention, it is possible to easily cancel the service.

It is a figure which shows the system configuration of the service cancellation system in 1st Embodiment. It is a schematic block diagram which shows the functional structure of the communication apparatus in 1st Embodiment. It is a figure which shows an example of the information of the My Page displayed on the screen of the display part in 1st Embodiment. It is a schematic block diagram which shows the functional structure of the management server in 1st Embodiment. It is a figure which shows one specific example of the user information in 1st Embodiment. It is a flowchart which shows the flow of the cancellation process of a communication device in 1st Embodiment. It is a figure which shows an example of the information which is displayed on the screen of the display part in 1st Embodiment. It is a schematic block diagram which shows the functional structure of the communication apparatus in 2nd Embodiment. It is a schematic block diagram which shows the functional structure of the service providing server in 2nd Embodiment. It is a sequence diagram which shows the flow of the cancellation process of the service cancellation system in the 2nd Embodiment. It is a schematic block diagram which shows the functional structure of the communication apparatus in 3rd Embodiment. It is a schematic block diagram which shows the functional structure of the management server in 3rd Embodiment. It is a sequence diagram which shows the flow of the cancellation process of the service cancellation system in 3rd Embodiment.

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
(Overview)
The service cancellation system according to the embodiment of the present invention aims to easily cancel the service. The service in the embodiment of the present invention is, for example, a subscription service. In the service cancellation system according to the following embodiment, the registration information registered by the user in the service to be canceled, which is required for canceling the service in response to the input of the cancellation instruction of the subscription service, is acquired, and the acquired registration information is acquired. By executing a predetermined process for canceling the subscription service to be canceled (hereinafter referred to as "the service to be canceled"), the subscription service can be easily canceled. The registration information includes at least the user ID and password registered in the service to be canceled.
Hereinafter, each embodiment (from the first embodiment to the third embodiment) will be described in detail.

(First Embodiment)
In the first embodiment, a configuration for canceling the service to be canceled by using the function of RPA (Robotic Process Automation) will be described.
FIG. 1 is a diagram showing a system configuration of the service cancellation system 100 according to the first embodiment. The service cancellation system 100 includes one or more communication devices 10 (10-1 to 10-M), one or more service providing servers 20 (20-1 to 20-N), and a management server 30. M and N are integers of 1 or more. The communication device 10, the service providing server 20, and the management server 30 are communicably connected via the network 40. The network 40 may be a network configured in any way. For example, the network 40 is the Internet.

The communication device 10 acquires the registration information required for canceling the service in response to the input of the cancellation instruction of the subscription service, and executes a predetermined process for canceling the service to be canceled using the acquired registration information. .. In the first embodiment, the predetermined process for canceling the service to be canceled is that the RPA starts the software (web browser or application) for accessing the server (for example, the service providing server 20) and starts it. This is a process of canceling the service to be canceled by inputting the acquired registration information via the software. More specifically, the RPA obtains at least the ID and password of the service to be canceled registered by the user, starts the web browser, accesses the page for canceling the service to be canceled on the web browser, and then accesses the page for cancellation of the service to be canceled. This is a process of canceling the service to be canceled by inputting the acquired ID and password into the page for canceling the service to be canceled. However, when the communication device 10 has information necessary for canceling the service other than the user ID and password, the communication device 10 acquires all the information necessary for canceling the service. The predetermined timing is a preset time. The communication device 10 is a communication device owned by a user who uses the subscription service. The communication device 10 is configured by using an information processing device such as a smartphone, a mobile phone, or a tablet terminal.

The service providing server 20 is a server that provides a subscription service to the user of the communication device 10. For example, each of the service providing servers 20-1 to 20-N provides the communication device 10 with a different subscription service or a subscription service having a part in common. The service providing server 20 stores information about users who have subscribed to the subscription service for each user. Information about users who have subscribed to the subscription service includes, for example, user attributes (eg, ID, name, age, telephone number and gender) and service information (eg, contracted service name, registration ID, password, login information and Billing information) and is included. The login information represents, for example, information on the date and time of login (usage frequency) for a predetermined period. The billing information represents billing information in the subscription service. Here, the charge includes a charge incurred in the contract of the service (for example, a charge incurred according to the usage amount of the user) and a charge incurred additionally due to options and the like. The service providing server 20 is configured by using an information processing device such as a personal computer.

The management server 30 manages information about the subscription service of the user of the communication device 10. The management server 30 manages, for example, information on the subscription service contracted by the user of the communication device 10 (for example, the subscription service name, ID, password, etc.). The management server 30 is configured by using an information processing device such as a personal computer.

FIG. 2 is a schematic block diagram showing a functional configuration of the communication device 10 according to the first embodiment. The communication device 10 includes a communication unit 11, a display unit 12, an operation unit 13, a storage unit 14, and a control unit 15.
The communication unit 11 is a communication interface that communicates with the service providing server 20 and the management server 30 via the network 40.

The display unit 12 is an image display device such as a liquid crystal display, an organic EL (Electro Luminescence) display, or a CRT (Cathode Ray Tube) display. The display unit 12 displays, for example, information on the user's My Page. The information on the user's My Page is information about the subscription service contracted by the user, which is provided from the management server 30. The display unit 12 may be an interface for connecting the image display device to the communication device 10. In this case, the display unit 12 generates a video signal for displaying the information of the user's My Page, and outputs the video signal to the image display device connected to the display unit 12.

The operation unit 13 is configured by using existing input devices such as a keyboard, a pointing device (mouse, tablet, etc.), a touch panel, and buttons. The operation unit 13 is operated by the user when inputting the user's instruction to the communication device 10. The operation unit 13 accepts input of a subscription service registration instruction, a subscription service cancellation instruction, and a My Page display instruction. Further, the operation unit 13 may be an interface for connecting the input device to the communication device 10. In this case, the operation unit 13 inputs the input signal generated in response to the user's input in the input device to the communication device 10.

The storage unit 14 stores the service information 141. The service information 141 is information provided by the management server 30 regarding the subscription service contracted by the user. The storage unit 14 includes, for example, HDD (Hard Disk Drive), SSD (Solid State Drive), mask ROM (Read Only Memory), EPROM (Erasable Programmable Read Only Memory), EEPROM (Electrically Erasable Programmable Read Only Memory), and the like. It is composed of one or more.

The control unit 15 is configured by using a processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit) and a memory. The control unit 15 realizes the functions of the cancellation processing unit 151, the communication control unit 152, and the display control unit 153 by executing the program. Some or all of these functional parts are realized by hardware (circuit part; including circuitry) such as ASIC (Application Specific Integrated Circuit), PLD (Programmable Logic Device), FPGA (Field Programmable Gate Array). It may be realized by the collaboration of software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line. Some of these functions (for example, the cancellation processing unit 151) do not need to be mounted on the communication device 10 in advance, and may be realized by installing an additional application program on the communication device 10.

The cancellation processing unit 151 starts at a predetermined timing, acquires registration information such as the ID and password of the service to be canceled, which is necessary for canceling the service, starts the web browser of the service to be canceled, and puts it on the web browser. Cancel the cancellation target service by accessing the cancellation page of the cancellation target service and entering the acquired registration information on the cancellation page. The cancellation processing unit 151 is realized by RPA. In this case, for example, it is realized by setting the following rules (1) to (4) in RPA in advance.

(1) Start at the specified timing.
(2) Access the management server 30 to acquire the registration information (for example, ID and password) of the service to be canceled, which is necessary for canceling the service. As a specific method of acquiring the registration information of the service to be canceled, the management server 30 may request the registration information of the service to be canceled, or the user may be made to input the registration information of the service to be canceled. When letting the user input, the cancellation processing unit 151 does not have to access the management server 30, displays an input screen on the screen of the display unit 12 of the communication device 10, and causes the user to input the registration information. You may.
(3) Start a web browser and access the cancellation page of the service to be canceled on the web browser.
(4) Execute the cancellation process of the service to be canceled by entering the registration information on the cancellation page. As a specific process performed by the cancellation processing unit 151, according to a preset scenario, enter the items necessary for executing the cancellation process on the cancellation page, press the cancellation button, and execute the cancellation process. do. Here, when the cancellation page is divided into a plurality of screens, the cancellation processing unit 151 executes the cancellation process by inputting necessary items on each page.
In the following description, it is assumed that the registration information of the service to be canceled, which is necessary for canceling the service, is an ID and a password.

The communication control unit 152 controls the communication unit 11. For example, the communication control unit 152 controls the communication unit 11 to acquire the ID and password of the service to be canceled from the management server 30 in response to the request of the cancellation processing unit 151.
The display control unit 153 controls the display of the display unit 12. For example, the display control unit 153 generates screen data for display on the display unit 12, and causes the display unit 12 to display the generated screen data.

FIG. 3 is a diagram showing an example of information on My Page displayed on the screen of the display unit 12 in the first embodiment. The information on My Page is displayed on the display unit 12 of the communication device 10 according to the instruction of the user.
As shown in FIG. 3, the contract service information 51, the new registration button 52, and the contract cancellation button 53 are displayed on the display unit 12 as information on the My Page. The contract service information 51 is information on the subscription service under contract by the user. As the contract service information 51, FIG. 3 displays information on the name, login history, and billing status of the contracted subscription service. When the user selects the login history information on the screen, the login information of the selected subscription service is displayed on the display unit 12. The login history information may be acquired from the service providing server 20 or the management server 30. When the user selects the billing status information on the screen, the billing status of the selected subscription service is displayed on the display unit 12. The billing status information may be acquired from the service providing server 20 or the management server 30.

The new registration button 52 is a button used when the user registers a newly contracted subscription service. When the new registration button 52 is selected, the screen of the display unit 12 switches to the registration screen. Then, the user operates the operation unit 13 to register the registration service registration information (for example, the contracted subscription service name, access information (URL (Uniform Resource Locator), etc.), ID, and password).
The contract cancellation button 53 is a button used when canceling the contract of the subscription service under contract.

FIG. 4 is a schematic block diagram showing the functional configuration of the management server 30 in the first embodiment. The management server 30 includes a communication unit 31, a storage unit 32, and a control unit 33.
The communication unit 31 is a communication interface that communicates with the communication device 10 and the management server 30 via the network 40.

The storage unit 32 stores the user information 321. The user information 321 is information about the user of the communication device 10. The storage unit 32 stores the user attribute and the service information in association with each other as the user information 321. In this way, the storage unit 32 stores the information of the contracted subscription service for each user. The user information 321 may be stored in the storage unit 32 in a table format, for example, as shown in FIG. The storage unit 32 is composed of, for example, one or more of an HDD, an SSD, a mask ROM, an EPROM, an EEPROM, and the like.

The control unit 33 is configured by using a processor such as a CPU or GPU or a memory. The control unit 33 realizes the functions of the information acquisition unit 331, the registration unit 332, the notification unit 333, and the information providing unit 334 by executing the program. Some or all of these functional parts may be realized by hardware such as ASIC, PLD, FPGA, or may be realized by collaboration between software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line. Some of these functions (for example, information acquisition unit 331, registration unit 332, notification unit 333, and information provision unit 334) do not need to be installed in the management server 30 in advance, and an additional application program is provided in the management server 30. It may be realized by being installed in.

The information acquisition unit 331 acquires various information from the outside. For example, the information acquisition unit 331 acquires information about the newly registered subscription service from the communication device 10. For example, the information acquisition unit 331 acquires information on the login history and billing information on the billing status from the management server 30.
The registration unit 332 registers the information acquired by the information acquisition unit 331 in the storage unit 14. For example, the registration unit 332 registers the information of the subscription service newly registered in the communication device 10 in the storage unit 14.

When the usage frequency of the user's subscription service is less than the threshold value, the notification unit 333 notifies the communication device 10 of the information of the service whose usage frequency is less than the threshold value. Specifically, the notification unit 333 confirms the subscription service information stored in the storage unit 14 at a predetermined timing (for example, a preset time, date, etc.). The notification unit 333 notifies the communication device 10 of the information of the subscription service that is used less frequently among the registered subscription services. The notification unit 333 may determine that the usage frequency is less than the threshold value when the number of logins in the predetermined period is less than the threshold value, or determines that the usage frequency is less than the threshold value when a certain period has passed since the previous login. You may.

The information providing unit 334 provides the subscription service provider with information regarding the cancellation of the subscription service. For example, when the user performs the cancellation process, the information providing unit 334 provides information such as the reason for cancellation and the transfer destination to the service providing server 20 of the provider of the subscription service to be canceled. Provided as information regarding cancellation. The information providing unit 334 masks and provides information about the user such as the user's age and cancellation time zone so that the user is not specified. Regarding the transfer destination, the information providing unit 334 may analyze the subscription service contracted by the user who canceled the subscription service after the cancellation and provide information indicating what kind of subscription service the user has switched to. ..

FIG. 5 is a diagram showing a specific example of the user information 321 according to the first embodiment.
The user information 321 is composed of a plurality of records to which each value of the user attribute and the service information is associated. User attributes are information about user attributes. For example, as user attributes, an ID, a name, an age, a telephone number, and a gender are registered in the user information 321. The ID represents identification information for identifying a user. The name represents the user's name. As the name, a plurality of names such as a name, a middle name, a street name, etc. may be registered. As a result, it is possible to deal with cases where the name changes due to marriage or the like, or when the name changes for each subscription service. Age represents the age of the user. The telephone number represents the contact information of the user who has subscribed to the subscription service. As the telephone number, a plurality of telephone numbers may be registered, such as the telephone number of the communication device 10, the telephone number of a landline telephone, and the telephone number of a company. Gender represents information about the user's gender. As for gender, LGBT information may be registered in addition to men and women.

The service information is information about the subscription service contracted by the user. For example, as service information, a contract service name, access information, registration ID, password, login information, billing information, and cancellation flag are registered in the user information 321. The contract service name represents the subscription service for which the user is contracted. The access information represents the address information of the service providing server 20 that is the provider of the subscription service. The access information may include the address information of the page for processing the cancellation and the telephone number of the support desk for processing the cancellation. The registration ID represents an ID for using the subscription service. The password represents a password for using the subscription service. The login information represents the usage history of the subscription service. The billing information represents billing information in the subscription service. The cancellation flag is a flag for identifying the service to be canceled. In the cancellation flag item, a value of "1" is registered for the service to be canceled, and a value of "0" is registered for the service not to be canceled. For example, in the cancellation flag item, a value of "1" is registered when the contract cancellation button 53 is pressed on the communication device 10.

FIG. 6 is a flowchart showing a flow of cancellation processing of the communication device 10 according to the first embodiment.
The communication device 10 determines whether or not the predetermined timing has been reached (step S101). If the predetermined timing has not been reached (step S101-NO), the communication device 10 waits until the predetermined timing is reached.
On the other hand, when the predetermined timing is reached (step S101-YES), the communication device 10 is activated (step S102). After that, the cancellation processing unit 151 determines whether or not there is a service to be canceled (step S103). The cancellation processing unit 151 inquires the management server 30 whether or not there is a cancellation target service, and determines that there is a cancellation target service when a response indicating that there is a cancellation target service is obtained from the management server 30. do. On the other hand, the cancellation processing unit 151 inquires the management server 30 whether or not there is a cancellation target service, and when a response indicating that there is no cancellation target service is obtained from the management server 30, the cancellation target service is released. Judge that there is no. The management server 30 determines that there is a service to be canceled when there is a subscription service whose cancellation flag item is "1", and there is no subscription service whose cancellation flag item is "1". In some cases, it is determined that there is no service to be canceled.

When there is no service to be canceled (step S103-NO), the communication device 10 ends the cancellation process of FIG.
On the other hand, when there is a service to be canceled (step S103-YES), the cancellation processing unit 151 acquires the ID and password from the management server 30 (step S104). After that, the cancellation processing unit 151 starts a web browser (step S105). When the cancellation processing unit 151 starts the web browser, it accesses the cancellation page of the service to be canceled. The cancellation processing unit 151 performs the cancellation processing by inputting the acquired ID and password on the cancellation page of the service to be canceled (step S106).

In the service cancellation system 100 according to the first embodiment configured as described above, the RPA is used to acquire the registration information of the service registered in advance by the user as the cancellation target, start the web browser, and use the web browser. Cancel the cancellation target service by accessing the cancellation page of the cancellation target service above. As a result, the user can cancel the subscription service with a few steps (for example, one tap). Therefore, unlike the conventional case, a lot of work is not required to cancel the contract. Therefore, it is possible to easily cancel the service.

In the service cancellation system 100 according to the first embodiment, the subscription services contracted by the user can be visualized by displaying them in a list. This allows the user to reconfirm the subscription service they have subscribed to. Further, in the service cancellation system 100, the user is notified of the subscription service that is rarely used. This gives the user an opportunity to notice if they continue to charge without using the subscription service. As a result, users do not have to keep paying unnecessary money for subscription services they are not using.

The service cancellation system 100 according to the first embodiment provides the subscription service operator with information on the cause of the user stopping the use of the subscription service and the subscription service of the transfer destination. As a result, the subscription service operator can review the business.

<Modification example in the first embodiment>
The communication device 10 may be configured to store the ID and password of the subscription service in the storage unit 14 for each subscription service and perform the cancellation process of the subscription service. In this configuration, the cancellation processing unit 151 changes the item of the cancellation flag of the subscription service from which the contract cancellation button 53 is pressed from "0" to "1" when the contract cancellation button 53 is pressed. change. Then, when the cancellation processing unit 151 reaches a predetermined timing, the cancellation processing unit 151 acquires the ID and password of the subscription service whose cancellation flag item is "1" from the storage unit 14, and starts the web browser. , Access the cancellation page of the service to be canceled on the web browser, and enter the acquired ID and password on the cancellation page of the service to be canceled to perform the cancellation process.
With this configuration, the communication device 10 can execute the cancellation process based on the information stored in the own device when a predetermined timing is reached. Therefore, it is not necessary to access the management server 30 every time a predetermined timing elapses. As a result, the number of times of access to the outside can be reduced. Therefore, the processing load can be reduced.

In the above embodiment, the cancellation processing unit 151 has shown a configuration in which a web browser is started and the cancellation processing is executed at a predetermined timing. On the other hand, the cancellation processing unit 151 starts the application of the cancellation target service without starting the web browser when the predetermined timing is reached, and executes the cancellation processing on the application of the cancellation target service. You may. In this case, for example, it is realized by setting the following rules (5) to (8) in RPA in advance.

(5) Start at the specified timing.
(6) Access the management server 30 to acquire the registration information (for example, ID and password) of the service to be canceled, which is necessary for canceling the service.
(7) Start the application of the service to be canceled and open the cancellation page on the application.
(8) Execute the cancellation process of the service to be canceled by entering the registration information on the cancellation page. The specific processing performed by the cancellation processing unit 151 is the same as the method described in the above embodiment.

In the service cancellation system 100 according to the first embodiment described above, information about the user is retained for a certain period (retention period) after the service is canceled, and the contract is canceled before the retention period elapses from the time of cancellation of the subscription service to be canceled. In response to the input of the service contract instruction, it may be configured to execute a process for contracting the canceled service (hereinafter referred to as "contract process"). When configured in this way, the communication device 10 further includes a contract processing unit. The contract processing unit executes a process for contracting the canceled subscription service in response to the input of the subscription service contract instruction. The contract processing unit is a function realized by the control unit 15 executing a program.

The service providing server 20 and the management server 30 hold information about the user who canceled the subscription service from the time of cancellation to the elapse of the retention period. At this time, the service providing server 20 and the management server 30 hold information indicating that the cancellation of the subscription service has been canceled for each user in association with the information about the user. For example, in the case of the management server 30, a new item of information indicating that the contract is being canceled is provided as an item of service information of the user information 321. Then, in the item of information indicating that the contract is being canceled, a value of "1" is registered for the subscription service that is being canceled, and a value of "0" is registered for the subscription service that is not being canceled. Similarly to the management server 30, the service providing server 20 may manage the canceled subscription service for each user.

Next, a specific flow of contract processing will be described with reference to FIG. 7. FIG. 7 is a diagram showing an example of information displayed on the screen of the display unit 12 in the first embodiment. FIG. 7A is a diagram showing an example of information on My Page after the cancellation process. The screen shown in FIG. 7A shows an example when the SNS service is canceled by the user. Specifically, as shown in FIG. 7A, the display unit 12 displays contract service information 51, new registration button 52, contract cancellation button 53, and contract start button 54 as information on My Page. The contract start button 54 is a button used when starting a contract for a canceled subscription service. Here, when the contract start button 54 is pressed by the user, the screen shown in FIG. 7B is displayed on the screen of the display unit 12.

FIG. 7B is an example of information displayed on the screen of the display unit 12 at the start of the subscription service contract. As shown in FIG. 7B, information indicating whether or not to inherit the previous contract information, selection buttons 55 and 56 are displayed on the screen of the display unit 12 at the start of the contract of the subscription service. The previous contract information represents the contract information immediately before the cancellation. When the selection button 55 is pressed by the user, the contract processing unit performs a process for re-contracting while inheriting the previous contract information (hereinafter referred to as "re-contract processing"). When the selection button 56 is pressed by the user, the contract processing unit performs a process for contracting with a new account (hereinafter referred to as "new contract processing").

When performing the re-contract processing, the contract processing unit performs the re-contract processing on the service providing server 20 that provides the subscription service (hereinafter referred to as "contract target service") that is the target of contract initiation.
If the contracted service is a service that can be contracted again by logging in within the retention period from the time of cancellation, the contract processing department uses the information (for example, ID and password) required to log in to the contracted service. Log in to the contracted service.

If the contracted service is a service that can be re-contracted by notifying that it wants to re-contract, the contract processing department uses the information (for example, ID and password) required to log in to the contracted service to be contracted. Notify the service providing server 20 that provides the service that it wants to re-contract. When the re-contract process is performed, the service providing server 20 notifies the management server 30 of information about the user to be re-contracted. The management server 30 changes the value of the information item indicating that the user information 321 is being canceled from "1" to "0".

When processing a new contract, the contract processing unit processes the new contract for the service providing server 20 that provides the service subject to the contract. In this case, the contract processing department makes a contract with a new account by performing a new registration from the new registration screen of the service to be contracted. When the new contract process is performed, the service providing server 20 may notify the communication device 10 and the management server 30 of information about the newly registered user. In this case, the management server 30 newly registers the notified user information in the user information 321.

When the RPA function is used as in the first embodiment, it is realized by setting the following rule (9) in the RPA in advance.
(9) When the selection button 55 is pressed after the contract start button 54 is pressed, the above-mentioned re-contract process is executed, and when the selection button 56 is pressed after the contract start button 54 is pressed. Perform the new contract process described above.

With the above configuration, the user can re-contract the subscription service with a few steps (for example, 2 taps) in the service that has been canceled once. Therefore, it is possible to easily make a service contract.

(Second Embodiment)
In the second embodiment, a configuration will be described in which the service providing server side is provided with an API (Application Programming Interface) for cancellation, and the service providing server performs cancellation processing in response to a cancellation instruction from the user. The service cancellation system 100 in the second embodiment includes a communication device 10a, a service providing server 20a, and a management server 30. Hereinafter, only the differences from the first embodiment will be described. In the second embodiment, the process for canceling the service to be canceled is a process for canceling the service to be canceled by executing the API for cancellation on the service providing server 20a in response to an instruction from the communication device 10a.

FIG. 8 is a schematic block diagram showing a functional configuration of the communication device 10a according to the second embodiment. The communication device 10a includes a communication unit 11, a display unit 12, an operation unit 13, a storage unit 14, and a control unit 15a.
The control unit 15a is configured by using a processor such as a CPU or GPU or a memory. The control unit 15a realizes the functions of the cancellation processing unit 151a, the communication control unit 152, and the display control unit 153 by executing the program. Some or all of these functional parts may be realized by hardware such as ASIC, PLD, FPGA, or may be realized by collaboration between software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line. Some of these functions (for example, the cancellation processing unit 151a) do not need to be mounted on the communication device 10a in advance, and may be realized by installing an additional application program on the communication device 10a.

The cancellation processing unit 151a acquires registration information such as the ID and password of the service to be canceled in response to the input of the cancellation instruction of the service, and causes the service providing server 20a to cancel the service to be canceled.

FIG. 9 is a schematic block diagram showing a functional configuration of the service providing server 20a according to the second embodiment. The service providing server 20a includes a communication unit 21, a storage unit 22, and a control unit 23.
The communication unit 21 is a communication interface that communicates with the communication device 10 and the management server 30 via the network 40.

The storage unit 22 stores the user information 221 and the cancellation API 222. The user information 221 is information about a user who has a contract for the subscription service. The user information 221 includes, for example, user attributes (eg, ID, name, age, telephone number and gender) and service information (eg, contract service name, registration ID, password, login information and billing information). The cancellation API 222 is an API that describes the procedure for canceling the subscription service. The storage unit 22 is composed of, for example, one or more of an HDD, an SSD, a mask ROM, an EPROM, an EEPROM, and the like.

The control unit 23 is configured by using a processor such as a CPU or GPU or a memory. The control unit 23 realizes the functions of the cancellation processing unit 231 and the service providing unit 232 and the communication control unit 233 by executing the program. Some or all of these functional parts may be realized by hardware such as ASIC, PLD, FPGA, or may be realized by collaboration between software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line. Some of these functions (for example, the cancellation processing unit 231) do not need to be installed in the service providing server 20a in advance, and may be realized by installing an additional application program on the service providing server 20a. ..

The cancellation processing unit 231 executes the cancellation API 222 stored in the storage unit 22 to cancel the service to be canceled.
The service providing unit 232 provides a subscription service to the communication device 10a.
The communication control unit 233 controls the communication unit 21. For example, the communication control unit 233 controls the communication unit 11 after the cancellation process by the cancellation processing unit 231 is completed, and causes the communication device 10a to transmit that the contract cancellation is completed.

FIG. 10 is a sequence diagram showing a flow of cancellation processing of the service cancellation system 100 according to the second embodiment. The cancellation process of FIG. 10 is executed when a cancellation instruction is input in the communication device 10 (when the contract cancellation button 53 is pressed).
The communication device 10a requests the management server 30 for an ID and a password (step S201).
The communication unit 31 of the management server 30 receives the request transmitted from the communication device 10a. The control unit 33 acquires the ID and password of the service to be canceled, and transmits the acquired ID and password to the communication device 10a (step S202).

The communication unit 11 of the communication device 10a receives the ID and password transmitted from the management server 30. The cancellation processing unit 151a generates an execution request including the received ID and password and an instruction to execute the cancellation processing. The cancellation processing unit 151a outputs the generated execution request to the communication control unit 152. The communication control unit 152 controls the communication unit 11 to transmit an execution request to the service providing server 20a (step S203).
The communication unit 21 of the service providing server 20a receives the execution request transmitted from the communication device 10a. The cancellation processing unit 231 executes the cancellation API 222 and executes the cancellation process in response to the received execution request (step S204). The service providing server 20a transmits a processing result including the completion of the cancellation process to the communication device 10a and the management server 30 (step S205).

The communication unit 11 of the communication device 10a receives the processing result transmitted from the service providing server 20a. The display control unit 153 causes the display unit 12 to display the received processing result. The display unit 12 displays the processing result on the screen according to the control of the display control unit 153 (step S206). For example, on the screen of the display unit 12, information indicating that the cancellation of the subscription service has been completed is displayed.
The communication unit 31 of the management server 30 receives the processing result transmitted from the service providing server 20a. Based on the received processing result, the registration unit 332 updates the information by erasing the information of the subscription service included in the processing result among the information of the subscription service stored in the storage unit 32. (Step S207).

In the service cancellation system 100 according to the second embodiment configured as described above, the cancellation process is performed using the API held by the service providing server 20a. As a result, the user can cancel the subscription service simply by inputting the cancellation instruction. This allows the user to cancel the subscription with a few steps (eg, 1 tap). Therefore, it is possible to easily cancel the service.

The service cancellation system 100 in the second embodiment can be visualized by displaying a list of subscription services contracted by the user, similarly to the service cancellation system 100 in the first embodiment. In the service cancellation system 100 of the second embodiment, as in the service cancellation system 100 of the first embodiment, the cause of the user stopping the use of the subscription service and the transfer destination to the subscription service operator Provide information on subscription services. As a result, the subscription service operator can review the business.

<Modification example in the second embodiment>
The communication device 10a may be configured to store the ID and password of the subscription service in the storage unit 14 for each subscription service and perform the cancellation process of the subscription service. In this configuration, the cancellation processing unit 151 changes the item of the cancellation flag of the subscription service from which the contract cancellation button 53 is pressed from "0" to "1" when the contract cancellation button 53 is pressed. change. The cancellation processing unit 151 acquires the ID and password of the subscription service whose cancellation flag item is "1" from the storage unit 14, and generates an execution request using the acquired ID and password. Then, the communication device 10a performs the cancellation process by transmitting the execution request to the service providing server 20a.

In the service cancellation system 100 according to the second embodiment described above, information about the user is retained for a certain period (retention period) after the service is canceled, and the contract is canceled before the retention period elapses from the time of cancellation of the subscription service to be canceled. It may be configured to perform contract processing in response to input of service contract instructions. When configured in this way, the communication device 10a further includes a contract processing unit. The contract processing unit causes the service providing server 20a to execute a process for contracting the canceled subscription service in response to the input of the subscription service contract instruction. The contract processing unit of the communication device 10a is a function realized by the control unit 15a executing a program.

The service providing server 20a further includes a contract processing unit and a contract API. The contract processing unit of the service providing server 20a executes contract processing in response to an instruction from the communication device 10a. The contract processing unit is a function realized by the control unit 23 executing a program. The contract API is an API that describes the procedure for processing a contract for a subscription service. More specifically, the contract API describes the procedure for re-contract processing and the procedure for new contract processing. The contract API is stored in the storage unit 22. Here, the basic configuration other than the specific flow of contract processing (for example, the screen display shown in FIGS. 7A and 7B and the configuration for holding information about the user who canceled the contract) is the first. It is the same as the embodiment.

Next, a specific flow of contract processing in the second embodiment will be described. Also in the second embodiment, when the user logs in to My Page after the cancellation process is performed, the information of My Page as shown in FIG. 7A is displayed on the screen of the display unit 12 of the communication device 10a. Is displayed. That is, the contract start button 54 is displayed on the My Page after the cancellation process is performed. Then, as described in the first embodiment, when the contract start button 54 is pressed by the user, the screen shown in FIG. 7B is displayed on the screen of the display unit 12.

When the selection button 55 is pressed in FIG. 7B, that is, when the re-contract processing is instructed, the communication device 10a performs the re-contract processing on the service providing server 20a that provides the contract target service. Let it run. Specifically, the communication device 10a requests the management server 30 for an ID and a password. The communication unit 31 of the management server 30 receives the request transmitted from the communication device 10a. The control unit 33 acquires the ID and password of the contracted service, and transmits the acquired ID and password to the communication device 10a.

The communication unit 11 of the communication device 10a receives the ID and password transmitted from the management server 30. The contract processing unit of the communication device 10a generates an execution request including the received ID and password and an instruction to execute the re-contract processing. The contract processing unit of the communication device 10a outputs the generated execution request to the communication control unit 152. The communication control unit 152 controls the communication unit 11 to transmit an execution request to the service providing server 20a.

The communication unit 21 of the service providing server 20a receives the execution request transmitted from the communication device 10a. The contract processing unit of the service providing server 20a executes the contract API and executes the contract processing in response to the received execution request. For example, when the execution request includes an instruction to execute the re-contract process, the contract processing unit of the service providing server 20a executes the API in which the procedure of the re-contract process is described to execute the re-contract process. .. The service providing server 20a transmits a processing result including the completion of the re-contract processing to the communication device 10a and the management server 30. For example, when the re-contract process is executed, the service providing server 20a notifies the communication device 10a and the management server 30 of information about the user to be re-contracted. The management server 30 changes the value of the information item indicating that the user information 321 is being canceled from "1" to "0".

When the selection button 56 is pressed in FIG. 7B, that is, when the instruction for new contract processing is given, the communication device 10a performs new contract processing for the service providing server 20a that provides the contract target service. Let it run. Specifically, the contract processing unit of the communication device 10a generates an execution request including an instruction to execute the new contract processing. The contract processing unit of the communication device 10a outputs the generated execution request to the communication control unit 152. The communication control unit 152 controls the communication unit 11 to transmit an execution request to the service providing server 20a.

The communication unit 21 of the service providing server 20a receives the execution request transmitted from the communication device 10a. The contract processing unit of the service providing server 20a executes the contract API and executes the contract processing in response to the received execution request. For example, when the execution request includes an instruction to execute the new contract processing, the contract processing unit of the service providing server 20a executes the API in which the procedure of the new contract processing procedure is described to execute the new contract processing. .. Due to the new contract processing, a contract is made with the service providing server 20a with a new account. When a contract is made with a new account, the service providing server 20a may notify the communication device 10a and the management server 30 of information about the newly registered user. In this case, the management server 30 newly registers the notified user information in the user information 321.

With the above configuration, the user can re-contract the subscription service with a few steps (for example, 2 taps) in the service that has been canceled once. Therefore, it is possible to easily make a service contract.

(Third Embodiment)
In the first embodiment and the second embodiment, the cancellation process cannot be executed when the cancellation process is only for telephone correspondence. Therefore, in the third embodiment, a configuration will be described in which the cancellation process is performed even when the cancellation process is only for telephone calls. The service cancellation system 100 in the third embodiment includes a communication device 10b, a service providing server 20, and a management server 30b. Hereinafter, only the differences from the first embodiment will be described. In the third embodiment, the process for canceling the cancellation target service is a process of calling the operator of the cancellation target service on the management server 30b to cancel the cancellation target service.

FIG. 11 is a schematic block diagram showing a functional configuration of the communication device 10b according to the third embodiment. The communication device 10b includes a communication unit 11, a display unit 12, an operation unit 13, a storage unit 14, and a control unit 15b.
The control unit 15b is configured by using a processor such as a CPU or GPU or a memory. The control unit 15b realizes the functions of the communication control unit 152b and the display control unit 153 by executing the program. Some or all of these functional parts may be realized by hardware such as ASIC, PLD, FPGA, or may be realized by collaboration between software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line.

The communication control unit 152b controls the communication unit 11. For example, when the contract cancellation button 53 is pressed, the communication control unit 152b controls the communication unit 11 to send a notification including information on the service to be canceled to the management server 30b.

FIG. 12 is a schematic block diagram showing a functional configuration of the management server 30b according to the third embodiment. The management server 30b includes a communication unit 31, a storage unit 32, and a control unit 33b.
The control unit 33b is configured by using a processor such as a CPU or GPU or a memory. By executing the program, the control unit 23 realizes the functions of the information acquisition unit 331, the registration unit 332, the notification unit 333, the information providing unit 334, and the cancellation processing unit 335. Some or all of these functional parts may be realized by hardware such as ASIC, PLD, FPGA, or may be realized by collaboration between software and hardware. The program may be recorded on a computer-readable recording medium. The computer-readable recording medium is, for example, a flexible disk, a magneto-optical disk, a portable medium such as a ROM or a CD-ROM, or a non-temporary storage medium such as a storage device such as a hard disk built in a computer system. The program may be transmitted over a telecommunication line. Some of these functions (for example, information acquisition unit 331, registration unit 332, notification unit 333, information provision unit 334, and cancellation processing unit 335) do not need to be installed in the management server 30b in advance, and are additional applications. It may be realized by installing the program on the management server 30b.

The cancellation processing unit 335 analyzes the utterance content from the operator by voice recognition, and cancels the service to be canceled using a model learned to respond by voice according to the analyzed utterance content. The cancellation processing unit 335 has a function of creating an answer according to the expected question content from the operator and outputting the voice by using the information related to the user attribute, a function of analyzing the utterance content from the operator by voice recognition, and voice. It has a function to speak an answer by synthesis. The function of analyzing the utterance content from the operator by voice recognition and the function of uttering an answer by voice synthesis may be realized by, for example, Communication Engine COTOHA, or by a device that implements each or both functions. .. Questions and answers from the operator are created according to the cancellation procedure.

FIG. 13 is a sequence diagram showing a flow of cancellation processing of the service cancellation system 100 according to the third embodiment. The cancellation process of FIG. 13 is executed when a cancellation instruction is input in the communication device 10b (when the contract cancellation button 53 is pressed).
The communication device 10b notifies the management server 30b that the contract cancellation button 53 has been pressed (step S301). The notification transmitted from the communication device 10b includes information on the service to be canceled.
The communication unit 31 of the management server 30b receives the notification transmitted from the communication device 10b. The cancellation processing unit 335 sends a message to the support desk of the service to be canceled in response to the received notification (step S302). Specifically, first, the cancellation processing unit 335 refers to the user information 321 and acquires the access information of the cancellation target service included in the notification. Then, the cancellation processing unit 335 transmits the acquired access information to the support desk of the service to be canceled. This allows you to talk to the support desk operator. The support desk operator asks a question about the call (step S303). For example, suppose a support desk operator asks what you need to do today.

The cancellation processing unit 335 analyzes the content of the question from the operator by voice recognition (step S304). The cancellation processing unit 335 acquires an answer to the question based on the analysis result. For example, if the content of the question from the operator is such as what kind of request is being made today, the cancellation processing unit 335 obtains an answer indicating that the service is to be canceled. For example, when the content of the question from the operator is the content of requesting the ID and password of the user to cancel, the cancellation processing unit 335 obtains the ID and password of the user to cancel based on the result of analysis by voice recognition. Obtained from 321. The cancellation processing unit 335 generates voice data of the acquired answer (step S305). The cancellation processing unit 335 responds by voice by outputting the generated voice data (step S306). Here, the process up to cancellation is executed by voice.

The operator inputs the information of the service to be canceled to the service providing server 20 (step S307). As a result, the information of the service to be canceled is deleted from the service providing server 20. The service providing server 20 transmits a processing result including the completion of the cancellation process to the communication device 10b and the management server 30b (step S308).

The communication unit 11 of the communication device 10b receives the processing result transmitted from the service providing server 20. The display control unit 153 causes the display unit 12 to display the received processing result. The display unit 12 displays the processing result on the screen according to the control of the display control unit 153 (step S309). For example, on the screen of the display unit 12, information indicating that the cancellation of the subscription service has been completed is displayed.
The communication unit 31 of the management server 30 receives the processing result transmitted from the service providing server 20. Based on the received processing result, the registration unit 332 updates the information by erasing the information of the subscription service included in the processing result among the information of the subscription service stored in the storage unit 32. (Step S310).

In the service cancellation system 100 according to the third embodiment configured as described above, the management server 30b analyzes the utterance content from the operator by voice recognition and responds by voice according to the analyzed utterance content. Cancel the service to be canceled using the model learned in. As a result, the user can cancel the subscription service simply by inputting the cancellation instruction. This allows the user to cancel the subscription with a few steps (eg, 1 tap). Therefore, it is possible to easily cancel the service.

The service cancellation system 100 in the third embodiment can be visualized by displaying a list of subscription services contracted by the user, similarly to the service cancellation system 100 in the first embodiment. In the service cancellation system 100 of the third embodiment, as in the service cancellation system 100 of the first embodiment, the cause of the user's suspension of the use of the subscription service and the transfer destination to the subscription service operator. Provide information on subscription services. As a result, the subscription service operator can review the business.

<Modified example in the third embodiment>
The function of the cancellation processing unit 335 may be mounted on the communication device 10b.
In the service cancellation system 100 according to the third embodiment described above, information about the user is retained for a certain period (retention period) after the service is canceled, and the contract is canceled before the retention period elapses from the time of cancellation of the subscription service to be canceled. It may be configured to perform contract processing in response to input of service contract instructions. When configured in this way, the management server 30b further includes a contract processing unit. The contract processing unit executes a process for contracting the canceled subscription service in response to the input of the subscription service contract instruction. The contract processing department has a function to create an answer according to the expected question content from the operator and output it by voice using information on user attributes, a function to analyze the utterance content from the operator by voice recognition, and voice synthesis. Has the function of speaking the answer. The function of analyzing the utterance content from the operator by voice recognition and the function of uttering an answer by voice synthesis may be realized by, for example, Communication Engine COTOHA, or by a device that implements each or both functions. .. The contract processing unit is a function realized by the control unit 33b executing a program.

The basic configuration other than the specific flow of contract processing (for example, the screen display shown in FIGS. 7A and 7B and the configuration for holding information about the user who canceled the contract) is the same as that of the first embodiment. The same is true.
Next, a specific flow of contract processing in the third embodiment will be described. Also in the third embodiment, when the user logs in to My Page after the cancellation process is performed, the information of My Page as shown in FIG. 7A is displayed on the screen of the display unit 12 of the communication device 10b. Is displayed. That is, the contract start button 54 is displayed on the My Page after the cancellation process is performed. Then, as described in the first embodiment, when the contract start button 54 is pressed by the user, the screen shown in FIG. 7B is displayed on the screen of the display unit 12.

When the selection button 55 is pressed in FIG. 7B, that is, when the re-contract processing instruction is given, the communication device 10b notifies the management server 30b that the re-contract processing instruction has been input. In this case, the notification transmitted from the communication device 10b includes information on the service subject to contract and instructions for re-contract processing.
The communication unit 31 of the management server 30b receives the notification transmitted from the communication device 10b. The contract processing unit sends a message to the support desk of the contracted service in response to the received notification. Specifically, first, the contract processing unit refers to the user information 321 and acquires the access information of the contract target service included in the notification. Then, the contract processing department transmits the acquired access information to the support desk of the contracted service. This allows you to talk to the support desk operator. The support desk operator asks a question about the call. For example, suppose a support desk operator asks what you need to do today.

The contract processing unit analyzes the content of the question from the operator by voice recognition. The contract processing department obtains the answer to the question based on the analysis result. For example, if the content of the question from the operator is what kind of request you have today, the contract processing department will get an answer that you want to make a contract for the service. For example, when the notification transmitted from the communication device 10b includes an instruction for re-contract processing, the contract processing unit obtains a reply that the service is to be re-contracted. For example, when the content of the question from the operator is the content of requesting the ID and password of the user to be re-contracted, the contract processing unit obtains the ID and password of the user to be re-contracted based on the result analyzed by voice recognition. Obtained from information 321. The contract processing unit generates voice data of the acquired answer. The contract processing unit responds by voice by outputting the generated voice data. Here, the process up to the re-contract is executed by voice.

The operator inputs the information of the service contracted again to the service providing server 20. As a result, the service input on the service providing server 20 is re-contracted. The service providing server 20 notifies the communication device 10b and the management server 30b of information about the target user who has re-contracted. The management server 30b changes the value of the information item indicating that the user information 321 is being canceled from "1" to "0".

When the selection button 56 is pressed in FIG. 7B, that is, when an instruction for new contract processing is given, the communication device 10b notifies the management server 30b that the instruction for new contract processing has been input. In this case, the notification transmitted from the communication device 10b includes information on the service subject to the contract and instructions for processing the new contract.

The communication unit 31 of the management server 30b receives the notification transmitted from the communication device 10b. The contract processing unit sends a message to the support desk of the contracted service in response to the received notification. Specifically, first, the contract processing unit refers to the user information 321 and acquires the access information of the contract target service included in the notification. Then, the contract processing department transmits the acquired access information to the support desk of the contracted service. This allows you to talk to the support desk operator. The support desk operator asks a question about the call. For example, suppose a support desk operator asks what you need to do today.

The contract processing unit analyzes the content of the question from the operator by voice recognition. The contract processing department obtains the answer to the question based on the analysis result. For example, if the content of the question from the operator is what kind of request you have today, the contract processing department will get an answer that you want to make a contract for the service. For example, if the notification transmitted from the communication device 10b includes an instruction for new contract processing, the contract processing unit obtains a reply that the service is to be contracted with a new account. The contract processing unit generates voice data of the acquired answer. The contract processing unit responds by voice by outputting the generated voice data. Here, the processing up to the new contract is executed by voice.

The operator inputs the information of the newly contracted service to the service providing server 20. As a result, the newly contracted service is registered in the service providing server 20. That is, due to the new contract processing, a contract is made with the service providing server 20 with a new account. When the contract is made with the new account, the service providing server 20 may notify the communication device 10b and the management server 30b of the information about the newly registered user. In this case, the management server 30b newly registers the notified user information in the user information 321.

With the above configuration, the user can re-contract the subscription service with a few steps (for example, 2 taps) in the service that has been canceled once. Therefore, it is possible to easily make a service contract.

<Modification example common to the first to third embodiments>
In the above example, the case where the service to be canceled is a subscription service has been described as an example, but the service to be canceled can be any service as long as it is necessary to perform the cancellation procedure. good.
The communication devices 10, 10a, 10b may acquire the login history and the billing information directly from the service providing servers 20, 20a.
In the service cancellation system 100, the information of the service whose usage frequency is less than the threshold value may be notified by another method. Here, the other method is, for example, mail, telephone, or the like. With this configuration, it is possible to provide information on services whose usage frequency is less than the threshold value even to users who do not see or rarely see the notifications of the communication devices 10, 10a and 10b.

The communication devices 10, 10a, and 10b may be configured to display a screen including a reconfirmation message on the display unit 12 after the user presses the contract cancellation button 53 to reconfirm. In such a configuration, the communication devices 10, 10a, and 10b perform the cancellation processing of the subscription service when an instruction requesting the cancellation of the contract is input on the screen including the message for reconfirmation. With this configuration, if the user accidentally presses the contract cancellation button 53, the contract will not be canceled immediately. Moreover, the user only has to select a button on the screen. Therefore, you can cancel the subscription service contract with just two taps at most. Therefore, it is possible to easily cancel the service.

The service cancellation system 100 may be used for the following services. Since user attribute information is registered in the management server 30, it may be used for elections and pension reminders. In such a configuration, the notification unit 333 of the management server 30 transmits a notification prompting the registered user to vote for the election to the communication devices 10, 10a, 10b of the registered user at the time of the election. The notification unit 333 of the management server 30 notifies the registered user's communication devices 10, 10a, 10b of the pension information.

The communication devices 10, 10a and 10b are contracted not only by the information of the subscription service contracted by the individual user of the communication devices 10, 10a and 10b, but also by the user's relatives (for example, family members and fiancés). It may be configured to allow viewing of subscription service information and execution of subscription service cancellation processing. When configured in this way, the management servers 30 and 30b can register the information of the relatives in the item of the user attribute of the user information 321 and may disclose the information to the relatives, and the subscription service not disclosed to the relatives. The service may be configured so that it can be registered separately. Then, the management servers 30 and 30b provide the communication devices 10, 10a and 10b with information on the subscription service contracted by the user's relatives in response to the request from the communication devices 10 and 10a and 10b.
With this configuration, if the user's relatives cannot cancel the contract (for example, if they are physically handicapped or if the relatives are unhappy), or if the parent has a child contracted subscription. If you want to cancel the subscription service, you can easily cancel the subscription service contract.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs and the like within a range that does not deviate from the gist of the present invention.

10, 10a, 10b, 10-1 to 10-M ... Communication device, 20, 20a, 20-1 to 20-M ... Service providing server, 30, 30b ... Management server, 11, 21, 31 ... Communication unit, 12 ... Display unit, 13 ... Operation unit, 14, 22, 32 ... Storage unit, 15, 15a, 15b, 23, 33, 33b ... Control unit, 151, 151a ... Cancellation processing unit, 152, 152b ... Communication control unit, 153 ... Display control unit, 231 ... Cancellation processing unit, 232 ... Service providing unit, 233 ... Communication control unit, 331 ... Information acquisition unit, 332 ... Registration unit, 333 ... Notification unit, 334 ... Information providing unit, 335 ... Cancellation processing unit ，

Claims (10)

It is a service cancellation method that is executed by the computer.
In response to the input of the service cancellation instruction, the user acquires the registration information registered in the service to be canceled, which is necessary for canceling the service, and cancels the service to be canceled using the acquired registration information. Cancellation process step, which performs a predetermined process for
Service cancellation method with. The service according to claim 1, wherein in the cancellation processing step, the service to be canceled is canceled by inputting the acquired registration information on the page for canceling the service to be canceled at a predetermined timing. Cancellation method. In claim 1, in the cancellation processing step, the interface described in the cancellation processing procedure held by the server providing the service to be canceled is executed to cancel the service to be canceled. Described service cancellation method. In the cancellation processing step, the service to be canceled is canceled by using a model learned to analyze the utterance content from the operator by voice recognition and respond by voice according to the analyzed utterance content. The service cancellation method according to claim 1. It also has a display step that displays information about the service that the user has registered.
The service cancellation method according to any one of claims 1 to 4, wherein at least information on the frequency of use of each service of the user is displayed in the display step. The service cancellation method according to claim 5, further comprising a notification step of notifying the user of information on the service whose usage frequency is less than the threshold value when the usage frequency of the service of the user is less than the threshold value. The service cancellation method according to any one of claims 1 to 6, further comprising an information providing step of providing information on the cancellation of the service to the service provider. It further has a contract processing step of executing a process for contracting the canceled service in response to the input of the contract instruction of the canceled service before the retention period elapses from the cancellation of the service to be canceled. , The service cancellation method according to any one of claims 1 to 7. A computer program for causing a computer to execute the service cancellation method according to any one of claims 1 to 8. In response to the input of the service cancellation instruction, the user acquires the registration information registered in the service to be canceled, which is necessary for canceling the service, and cancels the service to be canceled using the acquired registration information. Cancellation processing unit, which executes a predetermined processing for
Service cancellation system with.

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