JP2021103472A - Facility information collection system, facility information collection method, and program - Google Patents

Abstract

To make it possible to more appropriately provide a questioner with a facility current state that the questioner wants than the case this configuration is not adopted.SOLUTION: A facility information collection system comprises: question information acquisition means of acquiring question information including facility identification information, which is information that identifies a facility, from a questioner who asks a question about the facility; extraction means of identifying the location of the facility from the facility identification information included in the acquired question information and extracting respondents who exist in the vicinity of the location of the facility; notification means of notifying the extracted respondents of the existence of question; answer acquisition means of acquiring answers regarding the question from the respondents; and provision means of providing the questioner with answer information including information about the acquired answer.SELECTED DRAWING: Figure 9

Description

The present invention relates to a facility information collection system, a facility information collection method, and a program.

In Patent Document 1, when the questionnaire is located in the questionnaire distribution area including the position of the object of the questionnaire, the questionnaire is distributed from the questionnaire distribution server, the distributed questionnaire is displayed, and the user's response to the questionnaire is accepted. Questionnaire response result information including answers is sent to the questionnaire distribution server. Then, when the mobile terminal is located in the questionnaire distribution area, the questionnaire is distributed to the mobile terminal.

In Patent Document 2, at a predetermined time, terminal position information indicating the position of the mobile terminal is received from the mobile terminal, terminal position information matching the position information associated with the question information to be transmitted is detected, and the terminal position information is detected. Send question information to the mobile device that corresponds to the device identification information associated with. In this case, since the position of the mobile terminal can be grasped on a regular basis, the mobile terminal in the area where the questionnaire is to be conducted can be detected with the latest information, and the mobile terminal to which the question information should be sent should be specified. Can be done. Therefore, the question information can be provided only to the terminal without taking time. In addition, by giving a privilege to the mobile terminal that sent the answer information, the questionnaire is actively answered.

Japanese Unexamined Patent Publication No. 2013-206217 Japanese Unexamined Patent Publication No. 2006-260264

For example, for facilities such as stores, it is certain to go there as a means of knowing the "current situation", but there are many cases where it is not possible to go to the site due to time constraints. In addition, in stores where regular holidays are not set, the only way to know the opening information on the day is to go to the store, but if you go and close the store, it will take time and effort and it will be inefficient. Furthermore, there are cases where, for example, there is information that has not been updated in the travel guidebook, and the store is closed when you go. Furthermore, not only store opening information, but also vacant seat information, queue information, sales end information, etc. cannot be known without going to the site.

On the other hand, in recent years, it has become possible to collect information through SNS (Social Networking Service) such as Twitter (registered trademark). It is also possible to transfer.

However, in the conventional information collection by SNS, for example, the poster has a pen name or the like disclosed, and there is a risk that personal information will be specified in some cases. In addition, since the work of "searching" for the information that the viewer is interested in occurs, there may be a problem that the desired information cannot be obtained immediately.

An object of the present invention is to make it possible to provide the questioner with the current state of the facility desired by the questioner more appropriately than in the case where the present configuration is not adopted.

For this purpose, the present invention presents a means for acquiring question information including facility-specific information, which is information for identifying a facility, from a questioner asking a question about the facility, and a facility included in the acquired question information. Extraction means for identifying the location of the facility from specific information and extracting respondents existing in the vicinity of the location of the facility, notification means for notifying the extracted respondents of the existence of a question, and questions from respondents Provide a facility information collection system including an answer acquisition means for acquiring an answer and a providing means for providing the questioner with answer information including information on the acquired answer.

The question information may include information regarding the content of the question, the deadline for answering, and at least one of the necessity of a photograph when answering. In that case, the question information includes the deadline for requesting an answer, the answer acquisition means obtains the answer from a plurality of respondents, and the providing means obtains a plurality of answers from a plurality of respondents when the deadline is reached. It may provide the questioner with answer information, including information about the answer. In addition, the question information includes the necessity of a photo when answering, and the notification means further controls information for controlling whether or not the extracted respondent is refused to answer without attaching the photo. It may be something to notify.

The answer acquisition means may be one that acquires answers from a plurality of respondents, and the providing means aggregates a plurality of answers acquired from a plurality of respondents and provides the aggregated result to the questioner as answer information. ..

The facility information collection system may be further provided with an giving means for adding value to the respondent when the questioner inputs information to the effect that the answer is trusted.

Further, the present invention obtains a step of acquiring question information including facility specific information which is information for specifying a facility from a questioner who asks a question about a facility, and a facility location is determined from the facility specific information included in the acquired question information. The step of identifying and extracting the respondents who exist in the vicinity of the location of the facility, the step of notifying the extracted respondents of the existence of the question, and the step of obtaining the answer about the question from the respondents. It also provides a method of collecting facility information, including steps to provide the questioner with answer information, including information about the answer.

Further, the present invention has a function of acquiring question information including facility identification information which is information for identifying a facility from a questioner who asks a question about a facility to a computer, and a facility from the facility identification information included in the acquired question information. A function to identify the location of the facility and extract the respondents who exist in the vicinity of the location of the facility, a function to notify the extracted respondents of the existence of the question, and a function to obtain the answer about the question from the respondent. , It also provides a program to realize the function of providing the questioner with answer information including the information about the obtained answer.

According to the present invention, the current state of the facility desired by the questioner can be provided to the questioner more appropriately as compared with the case where the present configuration is not adopted.

It is a figure which showed the figure which showed the whole structure example of the question answering system in embodiment of this invention. It is a figure which showed the hardware configuration example of the application management server in embodiment of this invention. It is a figure which showed the schematic operation example when a questioner sends a question in embodiment of this invention. It is a figure which showed the schematic operation example when a respondent answers a question and feeds back the answer to the questioner in embodiment of this invention. It is a figure which showed the screen example at the time of the question of the questioner terminal in embodiment of this invention. It is a figure which showed the basic structure example of the answer form displayed on the respondent terminal in embodiment of this invention. It is a figure which showed the screen example at the time of map display by pressing the map button in the basic configuration example of the answer form in embodiment of this invention. It is a figure which showed the screen example at the time of reading the answer of the questioner terminal in embodiment of this invention. It is a block diagram which showed the functional structure example of the application management server in embodiment of this invention. It is a figure which showed an example of the question management information stored in the question management information storage part of the application management server in embodiment of this invention. It is a figure which showed an example of the answer management information stored in the answer management information storage part of the application management server in embodiment of this invention. It is a sequence diagram which showed the operation example of the question answering system in embodiment of this invention. It is a flowchart which showed the processing example of the respondent extraction processing in embodiment of this invention. It is a flowchart which showed the processing example of the question notification generation processing in embodiment of this invention. It is a flowchart which showed the processing example of the answer aggregation processing in embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

[Overall configuration of question answering system]
FIG. 1 is a diagram showing an overall configuration example of the question answering system 1 according to the present embodiment. As shown, the question answer system 1 includes a questioner terminal 10, a respondent terminal _{20 1,} 20 2, 20 ₃ are constituted by the application management server 30 is connected to the communication line 80 .. Although only one questioner terminal 10 is shown in the figure, a plurality of questioner terminals 10 may exist. Further, although the respondent terminal _{20 1,} 20 2, 20 _3, if there is no need to distinguish between them may be referred to as respondent terminal 20. Although three respondent terminals 20 are shown, there may be four or more. Further, the communication line 80 may be, for example, the Internet.

The questioner terminal 10 is a terminal device used by the questioner. An application for using the question answering system 1 (hereinafter referred to as "app") is installed in the questioner terminal 10, and this application accepts a question by the questioner and provides the questioner with information on the answer to the question. provide. Specifically, it receives a question from the questioner, transmits it to the application management server 30 via the communication line 80, and receives and displays the information of the answer to the question from the application management server 30 via the communication line 80. The questioner terminal 10 may be, for example, a mobile terminal such as a smartphone, a mobile phone, or a tablet terminal.

The respondent terminal 20 is a terminal device used by the respondent. An application for using the question answering system 1 is also installed in the respondent terminal 20, and this application accepts answers by the respondent to the question by the questioner. Specifically, the question by the questioner is received from the application management server 30 via the communication line 80, the answer by the respondent to the question is received, and the question is transmitted to the application management server 30 via the communication line 80. The respondent terminal 20 may also be a mobile terminal such as a smartphone, a mobile phone, or a tablet terminal.

Here, the questioner terminal 10 and the respondent terminal 20 are terminal devices having the same configuration. This terminal device is referred to as a questioner terminal 10 when used by a questioner, and is referred to as a respondent terminal 20 when used by a respondent. In addition, both the questioner and the respondent install the application for using the question answering system 1 on their own terminal device, and the user recognized by the application management server 30 (hereinafter referred to as "application user"). ). The application user becomes the questioner when asking a question, and becomes the respondent when answering the question. Further, each terminal device is identified by a terminal ID. In the following, the terminal ID when the terminal device functions as the questioner terminal 10 is referred to as a "questioner terminal ID", and the terminal device functions as the respondent terminal 20. The terminal ID at the time of doing so is referred to as "respondent terminal ID".

The application management server 30 is a server computer that manages applications installed on the questioner terminal 10 and the respondent terminal 20. Specifically, a question is received from the application installed on the questioner terminal 10 via the communication line 80, and this is transmitted to the application installed on the respondent terminal 20 via the communication line 80. Then, the answer to the question is received from the application installed on the respondent terminal 20 via the communication line 80, and the information of this answer is transmitted to the application installed on the questioner terminal 10 via the communication line 80. Although the application management server 30 is shown as one computer, it may include a plurality of computers that share and execute a plurality of functions described later of the application management server 30.

[Hardware configuration of application management server, questioner terminal, respondent terminal]
FIG. 2 is a diagram showing a hardware configuration example of the application management server 30. As shown in the figure, the application management server 30 is a communication interface that realizes communication via a control unit 31 that controls the operation of the entire device, a hard disk drive 32 that stores data and the like, and a LAN (Local Area Network) cable and the like. It includes 33, an input device 34 for inputting information, and a display device 35 for displaying information.

The control unit 31 has a CPU 311 and a ROM 312 in which basic software, a BIOS, and the like are stored, and a RAM 313 used as a work area. The CPU 311 may be multi-core. Further, the ROM 312 may be a rewritable non-volatile semiconductor memory. The control unit 31 is a so-called computer.

The hard disk drive 32 is a device that reads and writes data to and from a non-volatile storage medium in which a magnetic material is coated on the surface of a disk-shaped substrate. The non-volatile storage medium may be a semiconductor memory or the like. The communication interface 33 is an interface used for connecting to another device. The input device 34 is, for example, a keyboard, a mouse, and a touch panel, and the display device 35 is, for example, a liquid crystal display or an organic EL (Electro Luminescence) display.

The control unit 31, the hard disk drive 32, the communication interface 33, the input device 34, and the display device 35 are connected to each other through a bus 39 or a signal line (not shown).

Further, the hardware configuration example shown in FIG. 2 can be regarded as a hardware configuration example of the questioner terminal 10 and the respondent terminal 20. However, when the questioner terminal 10 is described, the control unit 31, CPU311 and ROM312, RAM313, hard disk drive 32, communication interface 33, input device 34, and display device 35 in FIG. 2 are referred to as the control unit 11, CPU111, and ROM112, respectively. It shall be referred to as RAM 113, hard disk drive 12, communication interface 13, input device 14, and display device 15. When the respondent terminal 20 is described, the control unit 31, CPU311 and ROM312, RAM313, hard disk drive 32, communication interface 33, input device 34, and display device 35 of FIG. 2 are referred to as the control unit 21, CPU211 and ROM212, respectively. It shall be referred to as RAM 213, hard disk drive 22, communication interface 23, input device 24, and display device 25.

[Summary operation of this embodiment]
FIG. 3 is a diagram showing a schematic operation example when the questioner sends a question.

First, the questioner U10 transmits the question content to the application management server 30 using the questioner terminal 10 (S1). In the figure, the questioner U10 wants to go to ramen shop A, but since ramen shop A is closed irregularly, he also thinks that he wouldn't want to go to the site and do business, so he said, "Ramen shop A. The question "Are you doing today?" Is sent to the application management server 30.

The application management server 30 holds the location information of the terminal of the application user (including both the questioner terminal 10 and the respondent terminal 20). Specifically, the terminal ID of the terminal of the application user and the location information are linked. The position information may be acquired by using GPS (Global Positioning System), a beacon, or the like. However, information directly linked to personal information such as name, age, occupation, etc. is not linked to the terminal ID and location information. The application management server 30 identifies the facility to be asked from the question contents acquired from the questioner terminal 10, and extracts the terminal ID of the terminal existing in the vicinity of the facility as the respondent terminal ID (S2). In the figure, the terminal ID of the terminal within a radius of R meters from the ramen shop A to be asked is extracted based on the position information of the terminal of the application user.

After that, the application management server 30 transmits a question notification notifying that a question is coming to the respondent terminal 20 of the extracted terminal ID, for example, by push notification (S3). Thus, respondents U11, U12, U13 induces respondents terminal _{20 1,} 20 2, in 20 _3, respectively respondents app installed U11, U12, U13 in possession. In the figure, the respondent terminal _{20 1,} 20 2, 20 _3, the question of the questioner U10 has sent "Do you doing today I ramen shop A?" Is displayed.

FIG. 4 is a diagram showing a schematic operation example when the respondent answers the question and feeds back the answer to the questioner.

First, respondents U11, U12, U13, respectively, based on the respondent terminal _{20 1,} 20 2, 20 ₃ to the questions displayed content, actually check the status of the specified facility, the answer from the answer form It is transmitted to the application management server 30 (S4). In the figure, respondent U11 sends the answer "I'm doing it!" With a photo, respondent U12 sends the answer "I'm doing it!", And respondent U13 answers "I'm not doing it". Is being sent.

The application management server 30 receives the answers from the respondents U11, U12, and U13, and totals those answers (S5). In the figure, the answers are totaled based on the information in which the respondent terminal ID, the date and time of the answer, the answer, and the photograph are associated with each other.

After that, the application management server 30 transmits the aggregated result to the questioner U10 (S6). In the figure, the message "N answers have arrived!" Is displayed on the questioner terminal 10 of the questioner U10.

In this schematic operation, the application management server 30 may only transmit the aggregated result to the questioner U10, and may leave it to the questioner who sees the aggregated result whether or not to trust the aggregated result.

In addition, the questioner U10 can thank the specific answer. For example, if you trust the answer "I'm doing it!" And press the "Thank you" button, the added value may be sent to the respondent U11 who answered "I'm doing it!". Here, as added value, points that can be used in other commercial transactions, the right to ask questions in this service, and the like can be considered. As a result, the respondent U11 will give the correct answer as much as possible. In this case, pressing the "Thank you" button is an example of inputting information to the effect that the answer is trusted. Further, although it is assumed that the added value is sent to the respondent U11 here, the application management server 30 may add the added value to the respondent U11 and manage it. In that sense, the means for sending added value is an example of the means for giving added value.

By the way, in this schematic operation example, a ramen shop is mentioned as a specific example of the facility to be asked, but the facility to be asked is not limited to such a restaurant, but is a store including a goods store and the like. Good. Alternatively, the facility to be asked may be not only a store but also a public facility such as a government office or a park, a leisure facility such as a beach or an amusement park, or a transportation-related facility such as a station. I will explain it.

[Terminal screen of this embodiment]
5 to 8 are diagrams showing an example of a terminal screen according to the present embodiment. In the terminal screen examples shown in FIGS. 3 and 4, a simple example of inputting and displaying in free text is shown, but here, details of inputting using options and displaying using a table are shown. An example of the refinement is shown.

FIG. 5 is an example of a screen when asking a question on the questioner terminal 10. This corresponds to a detailed screen example shown in the questioner terminal 10 in FIG.

In this screen example, the store to be asked can be specified and input by the nearest station and the store name from the store input field 111. Alternatively, it is possible to search for the store to be asked from the map and enter it.

Also, from the question input field 112, you can enter a question by selecting from five options: open, closed, vacant, queue, or sold out. ing. In addition, detailed conditions can be set when these options are selected. For example, when the option of whether there are vacant seats is selected, it is possible to specify the condition of which area in the store (by the window, smoking cessation, etc.) the person wants to check whether there are vacant seats. If you select the option of sold out, you can specify the condition of which product (sale product, limited product, etc.) you want to check if it is sold out. Alternatively, if the question is not among these options, you can enter the question in free text as anything else. The above options and detailed conditions may be prepared by the store side, which is unique to the store.

In addition, the desired response deadline can be specified and input by the date and time from the desired response deadline input field 113.

Further, from the photo necessity input field 114, it is possible to input whether or not it is necessary to attach a photo of the store or the like to be asked to the answer.

FIG. 6 is a basic configuration example of the answer form displayed on the respondent terminal 20. This corresponds to a detailed composition of the screen examples shown in the respondent terminal 20 in FIGS. 3 and 4.

In this screen example, in the question content display column 211, the question content as to whether the store to be questioned specified by the nearest station and the store name is open is displayed. A map button 212 for confirming the store to be asked on the map is also displayed.

In addition, the desired response deadline display column 213 displays the desired response deadline and the remaining time until the response deadline.

On the other hand, in this screen example, the answer can be input by selecting from the answer input field 214 from two options, that is, the store is open and the store is not open. Alternatively, if the answer is not among these options, you can enter the answer in free text as anything else.

In addition, from the photo input field 215, a photo of the store or the like to be asked can be attached to the answer and input.

In addition, the answer transmission button 216 for transmitting the answer to the application management server 30 is also displayed.

FIG. 7 is an example of a screen when the map is displayed by pressing the map button 212 in the basic configuration example of the answer form shown in FIG.

In this screen example, the map 221 is displayed between the question content display column 211 and the answer desired deadline display column 213. Then, in this map, the current position mark 222 indicating the current position of the respondent terminal 20 and the question target mark 223 indicating the position of the store to be asked are displayed, and the question target is displayed from the current position of the respondent terminal 20. You can see the relative positional relationship to the store.

Further, a "close map" button 224 is displayed at the upper part of the map 221, and when the button 224 is pressed, the display returns to the display of the basic configuration example of FIG.

FIG. 8 is an example of a screen when viewing the answer of the questioner terminal 10. This corresponds to a detailed screen example shown in the questioner terminal 10 in FIG.

In this screen example, it is displayed in the number display column 121 that 113 answers have arrived as of 12:00.

Further, in the response aggregation result display column 122, the response aggregation result indicating the number of cases for each response is displayed. Specifically, the results of the aggregated responses show that there were 100 answers that "the store is open", 10 answers that "the store is not open", and 3 answers that "others". .. Here, for "Other", by pressing the browse button 123, the answer entered in the free text in FIG. 6 can be browsed. In addition, a "send" button 124 for sending "thank you" is also displayed for each answer. For example, when the "send" button 124 for the answer "opened" is pressed, the added value may be sent to all the respondents who answered "opened".

Further, in the photo display column 125, a photo attached to the answer by the respondent is displayed. Although not shown in FIG. 8, it is preferable to display the identification information of the respondent to which the photograph is attached to each photograph. In this case, by selecting a specific answer in the answer aggregation result display column 122, it is preferable to display the identification information of the plurality of respondents who answered the answer and the "send" button for each of the plurality of respondents. By doing this, you can see which respondent responded with a photo attached, so by pressing the "Send" button to the respondent who responded with a photo attached, only that respondent It will also be possible to send a "thank you".

In addition, this screen example is as of 12:00, but if the desired response deadline is later than 12:00, press the update button 126 to update the response aggregation results and photos. Can be updated to one. Then, this screen example is closed by pressing the end button 127.

In these screen examples, as specific examples of the question contents, five items such as whether the store is open, closed, vacant, queued, or sold out are listed. , Not limited to this. For example, it may be the operation status of the building, the availability of the parking lot, whether there is a specific person in the store, etc., or it may be a special one such as whether the laundry in a specific building is blown by the wind. Of the above five items, three items, such as whether the store is open, vacant seats, or sold out, will be described as an example.

[Functional configuration of application management server]
FIG. 9 is a block diagram showing a functional configuration example of the application management server 30 according to the present embodiment. As shown in the figure, the application management server 30 in the present embodiment includes a receiving unit 41, a question management information generation unit 42, a question management information storage unit 43, an answer management information generation unit 44, and an answer management information storage unit. It includes a respondent extraction unit 46, a question notification generation unit 47, an answer totaling unit 48, and a transmission unit 49.

The receiving unit 41 receives the questioner terminal ID and the question information from the questioner terminal 10. Here, the question information is information about the question input in the screen example of FIG. For example, it includes the nearest station, store name, question, detailed conditions, desired response deadline, and whether or not a photo is required. Of these, information about the content of the question, including the nearest station, store name, question, and detailed conditions, is the content of the question. In the present embodiment, the nearest station and the store name are used as an example of the facility identification information which is the information for identifying the facility.

Further, the receiving unit 41 receives the question ID (described later), the respondent terminal ID, and the answer from the respondent terminal 20. Here, as shown in the screen example of FIG. 6, a photograph may be attached to the answer, and in that case, a photograph ID that identifies the photograph may be added to the answer.

Further, the receiving unit 41 may receive an update request for the questioner terminal ID, the question ID (described later), and the answer aggregation result (described later) from the questioner terminal 10.

When the receiving unit 41 receives the questioner terminal ID and the question information from the questioner terminal 10, the question management information generation unit 42 generates the question management information by giving the question ID and the question date and time to the questioner terminal 10 and asks a question. It is stored in the management information storage unit 43. Here, the question ID is identification information for identifying the question, and the question date and time is the date and time when the questioner asked the question. In the present embodiment, the question management information generation unit 42 is provided as an example of the question information acquisition means for acquiring the question information including the facility specific information from the questioner who asks a question about the facility.

The question management information storage unit 43 stores the question management information generated by the question management information generation unit 42.

When the receiving unit 41 receives the respondent terminal ID, the question ID, and the answer from the respondent terminal 20, the answer management information generation unit 44 generates the answer management information by assigning the answer ID and the answer date and time to the answer management information generation unit 44. Then, it is stored in the answer management information storage unit 45. Here, the answer ID is identification information for identifying the answer, and the answer date and time is the date and time when the respondent responded. In the present embodiment, the answer management information generation unit 44 is provided as an example of the answer acquisition means for acquiring the answer regarding the question from the respondent. Further, in the present embodiment, the answer management information generation unit 44 is provided as an example of the answer acquisition means for acquiring answers from a plurality of respondents.

The response management information storage unit 45 stores the response management information generated by the response management information generation unit 44.

When the receiving unit 41 receives the questioner terminal ID and the question information from the questioner terminal 10, the respondent extraction unit 46 obtains the location information of the store from the nearest station and the store name included in the question information, and this location information. Extract the respondents who exist in the vicinity of. In the present embodiment, the respondent extraction unit 46 is provided as an example of the extraction means for identifying the location of the facility from the facility identification information included in the question information and extracting the respondents existing in the vicinity of the location of the facility. ..

Specifically, first, the respondent extraction unit 46 obtains the location information of the store from the nearest station and the store name included in the question management information stored in the question management information storage unit 43. In this case, the respondent extraction unit 46 may hold the correspondence between the nearest station and store name and the location information of the store, and obtain the location information of the store by referring to this correspondence, or the respondent extraction unit may obtain the location information of the store. 46 does not retain the correspondence between the nearest station and store name and the location information of the store, and may request the location information of the store by inquiring to another site that retains such correspondence.

Next, the respondent extraction unit 46 collates the position information of this store with the position information of each terminal device stored in the terminal position information storage unit (not shown), so that the respondents existing in the vicinity of this store The respondent terminal ID of the terminal 20 is extracted.

The question notification generation unit 47 generates a question notification for notifying the existence of a question when the receiving unit 41 receives the questioner terminal ID and the question information from the questioner terminal 10. In the present embodiment, the question notification generation unit 47 is provided as an example of the notification means for notifying the respondent of the existence of the question.

Specifically, first, the question notification generation unit 47 extracts the question ID and the question information from the question management information stored in the question management information storage unit 43.

In addition, the question notification generation unit 47 acquires the location information of the store to be asked. This location information may be acquired by requesting from the nearest station and store name included in the question information, or may be acquired as it is requested by the respondent extraction unit 46. Here, the position information is used to display the question target mark 223 on the map 221 of the screen example of FIG. 7 when transmitted to the respondent terminal 20.

Further, the question notification generation unit 47 acquires the photo necessity from the question information, and if this is "necessary", sets the photo necessity flag to "ON", and if this is "unnecessary". , Set the photo necessity flag to "OFF". Here, the photo necessity flag is a flag that controls whether or not the respondent refuses to reply without attaching the photo when it is transmitted to the respondent terminal 20. For example, the application of the respondent terminal 20 refers to this photo necessity flag, and if it is "ON", it refuses to reply without attaching a photo, and if it is "OFF", it rejects the photo. It suffices to perform an operation that allows an answer without attaching. In this case, the photo necessity flag is an example of control information for controlling whether or not to refuse to answer without attaching a photo, and the question notification generation unit 47 further notifies the respondent of the control information. This is an example of a notification means to be used.

Next, the question notification generation unit 47 generates a question notification including the question ID, the question information, the location information of the store, and the photo necessity flag.

After the receiving unit 41 receives the question ID, the respondent terminal ID, and the answer from the respondent terminal 20, the answer totaling unit 48 generates an answer totaling result that totals the number of cases for each answer for the question ID. In the present embodiment, the answer aggregation result is used as an example of the information regarding the answer, and the answer aggregation unit 48 is provided as an example of the providing means for providing the answer information including the information regarding the answer to the questioner. Further, in the present embodiment, the answer aggregation unit 48 is provided as an example of a providing means for aggregating a plurality of answers obtained from a plurality of respondents and providing the aggregated results to the questioner as answer information.

Specifically, first, the answer totaling unit 48 extracts the respondent terminal ID and the answer from the answer management information stored in the answer management information storage unit 45. Also, if there is a photo ID, it is also extracted.

Next, the answer totaling unit 48 is the respondent terminal of the respondent terminal 20 that has transmitted the answer of that type to the storage area corresponding to the type of the answer (corresponding to the choice of the answer input field 214 in the screen example of FIG. 6). Store the ID.

Next, the response totaling unit 48 counts the number of respondent terminal IDs stored in the storage area for each storage area according to the type of response and sets the number for each type of response, and determines the number of cases and the number of responses for each type of response. Generates the answer aggregation result including the person terminal ID. Here, when the number of cases for each type of the answer is transmitted to the questioner terminal 10, it is displayed in the answer total result display column 122 of the screen example of FIG. Then, the respondent terminal ID should be set in advance so that when it is transmitted to the questioner terminal 10, it is displayed by selecting the answer type in the answer aggregation result display field 122 of the screen example of FIG. Just do it. Further, if the photo ID is extracted for a certain answer, the answer totaling unit 48 also includes the correspondence between the respondent terminal ID and the photo ID of the respondent terminal 20 that sent the answer in the answer totaling result. Here, the correspondence between the respondent terminal ID and the photo ID may be displayed in the photo display field 125 of the screen example of FIG. In this case, it is desirable that the respondent terminal ID is converted into temporary respondent identification information and displayed so that the respondent is not identified.

Here, the answer totaling unit 48 may generate the answer totaling result when the desired answer deadline included in the question information for the question ID has arrived. In this case, the answer totaling unit 48 is an example of a providing means for providing the questioner with answer information including information on a plurality of answers obtained from a plurality of respondents when the deadline for requesting the answer has come. In addition, the answer totaling unit 48 may periodically generate an answer totaling result from the question date and time for the question ID to the desired answer deadline. Alternatively, the answer totaling unit 48 may generate the answer totaling result when the receiving unit 41 receives the question ID, the respondent terminal ID, and the update request of the answer totaling result from the questioner terminal 10.

The transmission unit 49 transmits the question notification generated by the question notification generation unit 47 to the respondent terminal 20 of the respondent terminal ID extracted by the respondent extraction unit 46.

Further, the transmission unit 49 transmits the response aggregation result generated by the response aggregation unit 48 to the questioner terminal 10 of the questioner terminal ID corresponding to the question ID received from the respondent terminal 20 by the reception unit 41.

It should be noted that these functional units are realized by the cooperation of software and hardware resources. Specifically, the CPU 311 (see FIG. 2) is a receiving unit 41, a question management information generation unit 42, an answer management information generation unit 44, a respondent extraction unit 46, a question notification generation unit 47, an answer totaling unit 48, and a transmission unit. These functional units are realized by reading, for example, a program that realizes 49 from the hard disk drive 32 (see FIG. 2) into the RAM 313 (see FIG. 2) and executing the program. Further, the question management information storage unit 43 and the answer management information storage unit 45 are realized by, for example, a hard disk drive 32 (see FIG. 2).

FIG. 10 is a diagram showing an example of question management information stored in the question management information storage unit 43. As shown in the figure, the question management information corresponds to the question ID, the question date and time, the questioner terminal ID, the nearest station, the store name, the question, the detailed conditions, the desired answer deadline, and the necessity of a photo. It is attached.

As described above, the question ID is identification information that identifies the question. The question ID may be, for example, a serial number or the like that is numbered each time the receiving unit 41 receives the question information.

The question date and time is the date and time when the questioner asked the question, as described above. The question date and time may be, for example, the date and time when the questioner terminal 10 transmits the question information, or the date and time when the receiving unit 41 receives the question information.

The questioner terminal ID is the terminal ID of the questioner terminal 10 that has transmitted the question of the corresponding question ID. The questioner terminal ID is the terminal ID of the terminal device when the application user who uses the terminal device becomes a questioner by asking a question.

The nearest station and the store name are information for identifying the store to be questioned by the corresponding question ID, and are input from the store input field 111 of the screen example of FIG. When the nearest station and store name are used to identify the store to be asked in this way, it is possible that there are stores with the same store name at the same nearest station, but those stores are stored in the questioner terminal 10. It does not matter so much because it can be distinguished by trusting the answer with the largest number of answers in the displayed answer totaling result or checking the photo attached to the answer. Further, as shown in the store input field 111, when the store to be asked is searched for on the map, the store can be specified by the store ID. In that case, the store ID may be included in the question management information instead of the nearest station and store name.

The question and detailed conditions are information indicating that the questioner wants to ask about the store to be questioned specified by the corresponding nearest station and store name, and are input from the question input field 112 of the screen example of FIG. Here, the question is a simple matter that can be displayed as an option as shown in the question input field 112, and the detailed condition is a detailed matter that supplements this simple matter.

The desired answer deadline is information indicating the deadline for the questioner to answer, that is, when the questioner wants the answerer to answer the corresponding question, and the answer in the screen example of FIG. It is input from the desired deadline input field 113.

The necessity of a photo indicates the necessity of a photo when the respondent answers, that is, whether the questioner wants to attach a photo when the respondent answers the corresponding question. It is input from the photograph necessity input field 114 of the screen example of FIG.

Here, the meaning of the individual question management information shown in FIG. 10 will be described.

As for the question management information of the question ID "Q1", the question is asked from the questioner terminal 10 of the questioner terminal ID "T10" at 11:00 on September 19, 2019, and the store of the store name A of the nearest station X. Indicates that is to ask if the store is open. It is hoped that the answer to the question will be answered by 12:00 on the same day, indicating that it is not always necessary to attach a photo to the answer.

As for the question management information of the question ID "Q2", the question is asked from the questioner terminal 10 of the questioner terminal ID "T20" at 12:00 on September 19, 2019, and the store of the store name B of the nearest station Y Shows that it asks if there are vacant seats in. It is hoped that the answer to the question will be answered by 12:10 on the same day, indicating that it is not always necessary to attach a photo to the answer.

As for the question management information of the question ID "Q3", the question is asked from the questioner terminal 10 of the questioner terminal ID "T30" at 13:00 on September 19, 2019, and the store with the store name C of the nearest station Z. Indicates that the sale item S is to be asked if it is sold out. It is hoped that the answer to the question will be answered by 13:20 on the same day, indicating that it is necessary to attach a photo to the answer.

FIG. 11 is a diagram showing an example of answer management information stored in the answer management information storage unit 45. As shown in the figure, the answer management information is associated with the answer ID, the answer date and time, the respondent terminal ID, the question ID, the answer, and the photo ID. The answer management information includes the information of the answers to the questions of the question IDs "Q2" and "Q3" shown in FIG. 10, but is omitted in the figure.

As described above, the answer ID is identification information that identifies the answer. The answer ID may be, for example, a serial number or the like that is numbered each time the receiving unit 41 receives a reply.

The response date and time is the date and time when the respondent responded, as described above. The answer date and time may be, for example, the date and time when the respondent terminal 20 transmits the answer, or the date and time when the receiving unit 41 receives the answer.

The questioner terminal ID is the terminal ID of the respondent terminal 20 that has transmitted the answer of the corresponding answer ID. The respondent terminal ID is the terminal ID of the terminal device when the application user who uses the terminal device becomes a respondent by answering.

The answer is information indicating the answer returned by the respondent to the question of the corresponding question ID, and is input from the answer input field 214 of the screen example of FIG. Here, the answer is a simple matter that can be displayed as an option according to the question as shown in the answer input field 214.

The photo ID is identification information that identifies the photo attached to the answer of the corresponding answer ID. Here, the photo ID may be, for example, the address information of the recording area for storing the photo in the application management server 30.

Here, the meaning of the individual response management information shown in FIG. 11 will be described.

The answer management information of the answer ID "A11" is the answer to the question of the question ID "Q1" when the answer is made from the respondent terminal 20 of the respondent terminal ID "T11" at 11:00 on September 19, 2019. The answer is that the store is open, indicating that the photo with the photo ID "P11" is attached.

The answer management information of the answer ID "A12" is the answer to the question of the question ID "Q1" when the answer is made from the respondent terminal 20 of the respondent terminal ID "T12" at 11:03 on September 19, 2019. The answer is that the store is open, indicating that the photo is not attached.

The answer management information of the answer ID "A13" is the answer to the question of the question ID "Q1" when the answer is made from the respondent terminal 20 of the respondent terminal ID "T13" at 11:05 on September 19, 2019. The answer was that the store was not open, indicating that the photo was not attached.

The answer management information of the answer ID "A14" is the answer to the question of the question ID "Q1" when the answer is made from the respondent terminal 20 of the respondent terminal ID "T14" at 11:10 on September 19, 2019. The answer is that the store is open, indicating that the photo is not attached.

[Operation of question answering system]
FIG. 12 is a sequence diagram showing an operation example of the question answering system 1 according to the present embodiment.

As shown in the figure, first, the questioner terminal 10 transmits the questioner terminal ID and the question information to the application management server 30 (step 101). Here, the question information includes, for example, the nearest station, the store name, the question, the detailed conditions, the desired response deadline, and the necessity of a photograph.

As a result, in the application management server 30, the receiving unit 41 receives the questioner terminal ID and the question information from the questioner terminal 10 (step 301).

Next, the question management information generation unit 42 generates question management information by assigning the question ID and the question date and time to the questioner terminal ID and the question information received in step 301, and uses this as the question management information storage unit 43. (Step 302).

Next, the respondent extraction unit 46 performs a respondent extraction process for extracting the respondent terminal ID of the respondent terminal 20 existing in the vicinity of the nearest station and the store with the store name included in the question management information stored in step 302. (Step 303).

Next, the question notification generation unit 47 generates a question notification, which is information including the question ID, question information, etc. included in the question management information stored in step 302 and is information for notifying the existence of the question. The notification generation process is performed (step 304).

Then, the transmission unit 49 transmits the question notification generated by the question notification generation process of step 304 to the respondent terminal 20 of the respondent terminal ID extracted by the respondent extraction process of step 303 (step 305).

As a result, the respondent terminal 20 receives the question notification transmitted in step 305 (step 201). Then, the respondent terminal 20 displays the question notification received in step 201 on the display device 25 (step 202).

In response to this, when the respondent performs, for example, a tap operation or a swipe operation on the question notification, the respondent terminal 20 displays the answer form on the display device 25 (step 203). Then, when the respondent inputs an answer from the answer form, the respondent terminal 20 transmits the respondent terminal ID, the question ID, and the answer to the application management server 30 (step 204).

As a result, in the application management server 30, the receiving unit 41 receives the respondent terminal ID, the question ID, and the answer transmitted in step 204 (step 306).

Next, the answer management information generation unit 44 generates answer management information by adding the answer ID and the answer date and time to the respondent terminal ID, the question ID, and the answer received in step 306, and uses this as the answer management information. It is stored in the storage unit 45 (step 307).

Next, the answer aggregation unit 48 performs an answer aggregation process for generating an answer aggregation result that aggregates the number of answers for each question with the question ID included in the answer management information stored in step 307 (step 308).

Then, the transmission unit 49 transmits the answer aggregation result generated in the answer aggregation process of step 308 to the questioner terminal 10 of the questioner terminal ID corresponding to the question ID (step 309).

As a result, the questioner terminal 10 receives the answer totaling result transmitted in step 309 (step 102). Then, the questioner terminal 10 displays the answer totaling result received in step 102 on the display device 15 (step 103).

FIG. 13 is a flowchart showing a processing example of the respondent extraction process in step 303 of FIG.

As shown in the figure, the respondent extraction unit 46 first reads the question management information from the question management information storage unit 43 (step 321).

Next, the respondent extraction unit 46 acquires the location information of the store from the nearest station and the store name included in the question management information read in step 321 (step 322).

After that, the respondent extraction unit 46 extracts the respondent terminal ID of the respondent terminal 20 existing in the vicinity of the position information acquired in step 322 by collating with the position information of each terminal device managed separately. (Step 323).

FIG. 14 is a flowchart showing a processing example of the question notification generation process in step 304 of FIG.

As shown in the figure, the question notification generation unit 47 first reads the question management information from the question management information storage unit 43 (step 341).

Next, the question notification generation unit 47 extracts the question ID and the question information from the question management information read in step 341 (step 342).

Next, the question notification generation unit 47 acquires the location information of the store from the nearest station and store name included in the question information extracted in step 342 (step 343). Alternatively, the location information of the store acquired by the respondent extraction unit 46 in step 322 of FIG. 13 may be acquired from the respondent extraction unit 46 as it is.

Next, the question notification generation unit 47 determines whether or not the photo necessity included in the question information extracted in step 342 is "necessary" (step 344). If the photo necessity is "required", the question notification generation unit 47 sets the photo necessity flag to "ON" (step 345). If the photo necessity is "unnecessary", the question notification generation unit 47 sets the photo necessity flag to "OFF" (step 346).

After that, the question notification generation unit 47 was set to "ON" in step 345 or "OFF" in step 346 with the question ID and question information extracted in step 342 and the location information of the store acquired in step 343. Generate a question notification including a photo necessity flag (step 347).

FIG. 15 is a flowchart showing a processing example of the response aggregation processing in step 308 of FIG.

As shown in the figure, the answer totaling unit 48 first reads out the answer management information including the target question ID from the answer management information storage unit 45 (step 361). Here, the target question ID has the current date and time as the desired answer deadline among the question management information stored in the question management information storage unit 43, if the answer aggregation process is performed when the desired answer deadline is reached. This is the question ID in the reached question management information. In addition, if the answer aggregation process is performed regularly from the question date and time to the desired answer deadline, the current date and time will be the date and time when a certain time has passed from the question date and time among the question management information stored in the question management information storage unit 43. This is the question ID in the reached question management information. Further, if the answer aggregation process is performed by the update request from the questioner terminal 10, the question ID is the question ID transmitted from the questioner terminal 10.

Next, the response totaling unit 48 extracts the respondent terminal ID, the response, and the photo ID from the response management information read in step 361 (step 362).

Next, the response totaling unit 48 stores the respondent terminal ID extracted in step 362 in the storage area corresponding to the type of the answer extracted in step 362 (step 363).

Next, the response totaling unit 48 stores the photo ID extracted in step 362 in association with the respondent terminal ID extracted in step 362 (step 364).

After that, the answer totaling unit 48 determines whether or not there is other answer management information including the target question ID (step 365). If it is determined that there is other answer management information including the target question ID, the answer totaling unit 48 returns the process to step 361. If it is determined that there is no other answer management information including the target question ID, the answer totaling unit 48 counts the number of respondent terminal IDs stored in the storage area according to the type of answer in step 363 and answers. The number of cases for each type of (step 366). Then, the answer total including the number of answers for each type of the answer obtained in step 366, the respondent terminal ID for each type of the answer stored in step 363, and the correspondence between the respondent terminal ID and the photo ID stored in step 364. Generate a result (step 367).

[Effect of this embodiment]
As described above, in the present embodiment, when the application management server 30 receives the question from the questioner terminal 10, the respondent terminal 20 in the vicinity of the facility to be asked is used by using the location information of the application user. I tried to extract. As a result, the question from the questioner is sent only to the respondents who are in the vicinity of the facility to be asked, and the current status of the facility to be asked is answered immediately.

Further, in the present embodiment, the application management server 30 informs the respondent terminal 20 of the desired answer deadline received together with the question from the questioner terminal 10. This made it possible for the questioner to collect the necessary information from the respondents by the desired date and time.

Further, in the present embodiment, the application management server 30 does not associate the personal information of the application user with the terminal device or the location information. As a result, the personal information of the questioner is not displayed on the respondent terminal 20 or the personal information of the respondent is not displayed on the questioner terminal 10, and the risk of personal information leakage is reduced.

1 ... Question answer system, 10 ... Questioner terminal, 20 ... Respondent terminal, 30 ... App management server, 41 ... Receiver, 42 ... Question management information generation unit, 43 ... Question management information storage unit, 44 ... Answer management information Generation unit, 45 ... Answer management information storage unit, 46 ... Respondent extraction unit, 47 ... Question notification generation unit, 48 ... Answer aggregation unit, 49 ... Transmission unit

Claims (8)

Question information acquisition means for acquiring question information including facility specific information, which is information that identifies the facility, from a questioner who asks a question about the facility.
An extraction means for identifying the location of the facility from the facility identification information included in the acquired question information and extracting respondents existing in the vicinity of the location of the facility.
A notification means for notifying the extracted respondents of the existence of the question, and
An answer acquisition means for obtaining an answer to the question from the respondent,
A facility information collection system including a means for providing answer information including information on the acquired answer to the questioner. The facility information collection according to claim 1, wherein the question information includes information on at least one of the content of the question, the deadline for answering the question, and the necessity of a photograph when answering the question. system. The question information includes the deadline for which you wish to answer.
The answer acquisition means acquires the answer from a plurality of the respondents, and obtains the answer.
The providing means according to claim 2, wherein when the deadline is reached, the providing means provides the questioner with the answer information including the information regarding the plurality of answers obtained from the plurality of respondents. Facility information collection system. The question information includes the necessity of a photograph when answering.
The facility information collection according to claim 2, wherein the notification means further notifies the extracted respondent of control information for controlling whether or not to refuse to reply without attaching a photo. system. The answer acquisition means acquires the answer from a plurality of the respondents, and obtains the answer.
The facility information collecting system according to claim 1, wherein the providing means aggregates a plurality of the answers obtained from the plurality of respondents and provides the aggregated result as the answer information to the questioner. The facility information collection system according to claim 1, further comprising an giving means for adding value to the respondent when information indicating that the answer is trusted is input from the questioner. Steps to obtain question information including facility specific information, which is information that identifies the facility, from the questioner who asks a question about the facility, and
A step of identifying the location of the facility from the facility identification information included in the acquired question information and extracting respondents existing in the vicinity of the location of the facility.
A step of notifying the extracted respondents of the existence of the question, and
Steps to obtain an answer to the question from the respondent, and
A facility information collecting method including a step of providing answer information including information on the acquired answer to the questioner. On the computer
A function to acquire question information including facility specific information, which is information that identifies the facility, from a questioner who asks a question about the facility, and
A function of identifying the location of the facility from the facility identification information included in the acquired question information and extracting respondents existing in the vicinity of the location of the facility.
A function to notify the extracted respondents of the existence of the question and
A function to obtain an answer to the question from the respondent, and
A program for realizing a function of providing answer information including information on the acquired answer to the questioner.

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