JP2021096681A - In-store customer management system, in-store customer management apparatus, in-store customer management method, and computer program - Google Patents

Abstract

To provide an in-store customer management system, an in-store customer management apparatus, an in-store customer management method, and a computer program for appropriately managing a visitor who secures a seat in a store.SOLUTION: In an in-store customer management system 1, an in-store customer management apparatus 10 includes: detecting means 101 for detecting that a seat installed in a store is secured; specifying means 102 for specifying a visitor who secures the seat as a seat user; and notifying means 103 for notifying at least one of a staff of the store and the visitor identified as the seat user of information relating to the seat user.SELECTED DRAWING: Figure 1

Description

The present invention relates to an in-store customer management system for managing in-store customers, an in-store customer management device, an in-store customer management method, and a technical field of a computer program.

As a system of this type, a system that notifies employees and the like of information about users of stores and facilities is known. For example, Patent Document 1 discloses a technique of analyzing characteristics such as a visitor's behavior, staying time, and visiting frequency and notifying the terminal of a clerk. Patent Document 2 discloses a technique for automatically detecting unauthorized use from information indicating a user's condition and notifying employees and the like.

As another related technique, Patent Document 3 discloses a technique of notifying a customer with a chime or a lamp when the seat sensor detects the seating of a customer. Patent Document 4 discloses a technique for determining a congestion state from the ratio of the number of customers entering a store to the number of seats.

International Publication No. 2018/110165 Japanese Unexamined Patent Publication No. 2016-405654 Japanese Unexamined Patent Publication No. 2005-063009 JP-A-2007-133847

In a store where seats are arranged in the store, it may be required that a visitor who uses a seat and a visitor who does not use a seat take different measures. For example, in a restaurant where eat-in / take-out can be selected, a process of changing the tax rate applied at the time of accounting is required between the user who selects eat-in and the user who selects take-out. However, in each of the above-mentioned patent documents, such a situation is not assumed and there is room for improvement.

The present invention has been made in view of the above problems, and is an in-store customer management system, an in-store customer management device, and an in-store customer management method capable of appropriately managing visitors who have secured seats in a store. , And to provide a computer program.

One aspect of the in-store customer management system of the present invention is a detection means for detecting that a seat installed in a store has been secured, a specific means for identifying a visitor who has secured the seat as a seat user, and a specific means. It is provided with a notification means for notifying at least one of the staff of the store and the visitor identified as the seat user of the information about the seat user.

One aspect of the in-store customer management device of the present invention is a detection means for detecting that a seat installed in a store has been secured, a specific means for identifying a visitor who has secured the seat as a seat user, and a specific means. It is provided with a notification means for notifying at least one of the staff of the store and the visitor identified as the seat user of the information about the seat user.

One aspect of the in-store customer management method of the present invention detects that a seat installed in a store has been secured, identifies a visitor who has secured the seat as a seat user, and provides information on the seat user. Is notified to at least one of the staff of the store and the visitor identified as the seat user.

One aspect of the computer program of the present invention detects that a seat installed in a storage store has been secured, identifies a visitor who has secured the seat as a seat user, and provides information on the seat user. The computer is operated to notify at least one of the store staff and the visitor identified as the seat user.

According to each one of the in-store customer management system, the in-store customer management device, the in-store customer management method, and the computer program described above, it is possible to appropriately manage the visitors who have secured seats in the store. It is possible.

It is a block diagram which shows the whole structure of the customer management system in a store which concerns on 1st Embodiment. It is a block diagram which shows the hardware composition of the customer management apparatus in a store. It is a flowchart which shows the operation flow of the customer management system in a store which concerns on 1st Embodiment. It is an image diagram which shows the operation example of the customer management system in a store which concerns on 1st Embodiment. It is an image diagram which shows the display example to the seat user in the display terminal. It is an image diagram which shows the display example to the store manager in a display terminal. It is a block diagram which shows the whole structure of the customer management system in a store which concerns on 2nd Embodiment. It is a flowchart which shows the flow of the operation which identifies a companion by a companion identification part.

Hereinafter, embodiments of an in-store customer management system, an in-store customer management device, an in-store customer management method, and a computer program will be described with reference to the drawings.

<First Embodiment>
The in-store customer management system according to the first embodiment will be described with reference to FIGS. 1 to 6. In the following, an example in which the in-store customer management system is applied to a restaurant (for example, a coffee shop, a hamburger shop, etc.) in which eat-in and take-out can be selected will be described.

(System configuration)
First, the overall configuration of the in-store customer management system according to the first embodiment will be described with reference to FIG. FIG. 1 is a block diagram showing an overall configuration of an in-store customer management system according to the first embodiment.

In FIG. 1, the in-store customer management system 1 according to the first embodiment is configured as a system for managing information on visitors to the store (particularly, information on visitors who have secured seats). The in-store customer management system 1 includes an in-store customer management device 10, a camera 20, and a display terminal 30.

The in-store customer management device 10 is configured as, for example, a server installed in the store. A part or all of the in-store customer management device 10 may be configured as a cloud. The in-store customer management device 10 includes a seat reservation detection unit 101, a seat user identification unit 102, and a user information notification unit 103 as functional blocks for realizing the function.

The seat reservation detection unit 101 is configured to be able to detect that a visitor in the store has secured a seat (that is, a space for eating and drinking) installed in the store. Specifically, the seat reservation detection unit 101 detects that a visitor has secured a seat based on an image or video acquired from a camera 20 installed in the store. The seat reservation detection unit 101 performs, for example, image analysis or video analysis to detect that a seat has been secured when a visitor places an object (personal property, seat tag, etc.) on the seat. As a specific method for detecting that an object has been placed, an existing technique can be appropriately adopted, and therefore detailed description thereof will be omitted here. The seat reservation detection unit 101 may detect that a seat has been secured from an event other than the fact that an object has been placed on the seat. Further, the seat reservation detection unit 101 may acquire information for detecting that a seat has been secured from a device other than the camera 20.

The seat user identification unit 102 is configured to be able to identify a visitor who has secured a seat. Specifically, the seat user identification unit 102 refers to a visitor who has secured a seat (hereinafter, appropriately referred to as a “seat user”) based on an image or video acquired from a camera 20 installed in the store. Identify. The seat user identification unit 102 identifies, for example, an image analysis or a video analysis to identify a visitor who has placed an object on the seat as a seat user. The seat user identification unit 102 adds a flag indicating that a seat has been secured to the management information of a visitor identified as a seat user, for example, to give another visitor (that is, a visitor who has not secured a seat). ) To be distinguishable. In addition, the seat user identification unit 102 may track the visitor identified as the seat user. Specifically, the seat user identification unit 102 may acquire the subsequent position information of the visitor identified as the seat user from the image or video acquired from the camera 20.

The user information notification unit 103 is configured to be able to notify information about seat users. Specifically, the user information notification unit 103 notifies the store staff or the visitor who is identified as the seat user by displaying the information about the seat user on the display terminal 30. The user information notification unit 103 may notify the information about the seat user by using a device other than the display terminal 30. The user information notification unit 103 may use, for example, a speaker (not shown) installed in the store to notify the information about the seat user by voice. The user information notification unit 103 may notify the information about the seat user at a timing when the seat user is specified, or at an arbitrary timing thereafter (for example, a timing when the seat user makes an accounting). You may notify.

Here, the hardware configuration of the in-store customer management device 10 will be described with reference to FIG. FIG. 2 is a block diagram showing a hardware configuration of an in-store customer management device.

As shown in FIG. 2, the in-store customer management device 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, and a storage device 14. .. The in-store customer management device 10 may further include an input device 15 and an output device 16. The CPU 11, the RAM 12, the ROM 13, the storage device 14, the input device 15, and the output device 16 are connected via the data bus 17.

The CPU 11 reads a computer program. For example, the CPU 11 is configured to read a computer program stored in at least one of the RAM 12, the ROM 13, and the storage device 14. Alternatively, the CPU 11 may read a computer program stored in a computer-readable recording medium using a recording medium reading device (not shown). The CPU 11 may acquire (that is, may read) a computer program from a device (not shown) arranged outside the in-store customer management device 10 via a network interface. The CPU 11 controls the RAM 12, the storage device 14, the input device 15, and the output device 16 by executing the read computer program. In this embodiment, in particular, when the computer program read by the CPU 11 is executed, a functional block for managing the information of the visitor who has secured the seat is realized in the CPU 11 (see FIG. 1).

The RAM 12 temporarily stores a computer program executed by the CPU 11. The RAM 12 temporarily stores data temporarily used by the CPU 11 when the CPU 11 is executing a computer program. The RAM 12 may be, for example, a D-RAM (Dynamic RAM).

The ROM 13 stores a computer program executed by the CPU 11. The ROM 13 may also store fixed data. The ROM 13 may be, for example, a P-ROM (Programmable ROM).

The storage device 14 stores data stored in the store customer management device 10 for a long period of time. The storage device 14 may operate as a temporary storage device of the CPU 11. The storage device 14 may include, for example, at least one of a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device.

The input device 15 is a device that receives an input instruction from the user of the in-store customer management device 10. The input device 15 may include, for example, at least one of a keyboard, a mouse and a touch panel.

The output device 16 is a device that outputs information about the in-store customer management device 10 to the outside. For example, the output device 16 may be a display device (for example, a display) capable of displaying information about the in-store customer management device 10.

Returning to FIG. 1, the camera 20 is installed in the store or near the entrance of the store, and is configured to be capable of capturing an image of the inside of the store or the vicinity of the store. The camera 20 is arranged at a position where it is possible to acquire an image that can detect that a visitor has secured a seat and an image that can identify a visitor who has secured a seat. For example, the camera 20 is arranged at a position where at least the periphery of the seat is within the imaging range. A plurality of cameras 20 may be installed.

The display terminal 30 is a terminal provided with a display, and is configured so that the notification by the user information notification unit 103 can be realized by an image. The display terminal 30 is configured as, for example, a POS terminal of a store or a monitor installed in the store. A plurality of display terminals 30 may be installed in the store. The display terminal 30 may be a personal computer, a tablet terminal, a smartphone, or the like owned by the store staff or visitors. That is, the display terminal 30 may be a terminal that is not installed in the store (in other words, a portable terminal).

(Flow of operation)
Next, the operation flow of the in-store customer management system 1 according to the first embodiment will be described with reference to FIG. FIG. 3 is a flowchart showing an operation flow of the in-store customer management system according to the first embodiment.

As shown in FIG. 3, in the in-store customer management system 1 according to the first embodiment, the seat reservation detection unit 101 first acquires an image of the inside of the store from the camera 20 (step S11). Then, the seat reservation detection unit 101 analyzes the acquired image and determines whether or not a seat in the store has been secured (step S12). If it is determined that the seat is not secured (step S12: NO), the subsequent processing is omitted and the series of operations ends. In this case, the process of step S11 may be restarted after a predetermined period.

On the other hand, when it is determined that the seat has been secured (step S12: YES), the seat user identification unit 102 identifies the visitor who has secured the seat as the seat user (step S13). Then, the seat user identification unit 102 starts tracking the visitor identified as the seat user (step S14).

Subsequently, the seat user identification unit 102 determines whether or not the tracked seat user is paying at the cash register (step S15). It should be noted that whether or not the checkout is performed at the cash register may be determined based on the position information of the seat user acquired by tracking. For example, if the seat user's position is near the cash register, the seat user identification unit 102 may determine that accounting is being performed, and if it is not near the cash register, it may determine that accounting is not being performed.

When it is determined that the seat user is not accounting (step S15: NO), the seat user identification unit 102 continues the tracking as it is (step S14). On the other hand, when it is determined that the seat user is accounting (step S15: YES), the seat user identification unit 102 notifies the information about the seat user (step S16).

(Specific operation example)
Next, a specific operation example of the in-store customer management system 1 according to the first embodiment will be described with reference to FIGS. 4 to 6. FIG. 4 is an image diagram showing an operation example of the in-store customer management system according to the first embodiment. FIG. 5 is an image diagram showing an example of display to a seat user on the display terminal. FIG. 6 is an image diagram showing an example of display to the store manager on the display terminal.

In the example shown in FIG. 4, a case will be described in which a visitor who selects eat-in and a visitor who selects take-out apply different tax rates for accounting. Specifically, a case where a consumption tax of 10% is applied to a visitor who selects eat-in and a consumption tax of 8% (that is, a reduced tax rate) is applied to a visitor who selects take-out will be described.

In the in-store customer management system 1 according to the first embodiment, first, a camera 20 installed around the entrance of the store detects a visitor entering the store. For the detected visitor, the subsequent trend is tracked by the camera 20. In this way, the tracking of visitors may be started at the timing of entering the store.

After that, when the tracking visitor puts an object on the seat, it detects that the seat has been secured. Then, the visitor who placed the item is identified as a seat user, and the tracking is continued.

After that, at the timing when the visitor who was tracking as a seat user makes a payment at the cash register, the cashier is notified that the visitor who is currently making a payment is a seat user. Specifically, "in-store user" is displayed on the POS terminal or the like as the display terminal 30.

Upon receiving the above notification, the cashier confirms with the checkout visitor whether or not to use the seat. For example, the cashier makes a voice such as "Are you using the store?" Then, when a visitor responds that the seat will be used, the consumption tax of 10% will be applied for accounting. On the other hand, if a visitor replies that he / she will not use the seat, the consumption tax of 8% will be applied for accounting.

As shown in FIG. 5, the notification of information about the seat user may be given to the visitor. Specifically, even if the display terminal 30 installed on the visitor side of the cashier counter displays a message such as "A seat has been secured. Are you sure you want to apply the consumption tax of 10%?" Good. In addition, the display terminal 30 may display a button that allows the visitor to select "yes" or "no". In this case, when the visitor presses "Yes", the consumption tax of 10% is automatically applied, and when the visitor presses "No", the consumption tax of 8% is automatically applied. You may.

As shown in FIG. 6, the notification of information about the seat user may be notified as the location information of the visitor specified as the seat user. For example, the user information notification unit 103 displays a map inside the store and a mark (circle in the figure) indicating the position of the visitor in the store on the display terminal 30. In particular, the user information notification unit 103 displays a visitor who has not secured a seat with a white circle and a visitor who has secured a seat with a black circle. In this way, it is possible to intuitively grasp the position and number of seat users, the ratio to the total number of visitors, and the like.

(Technical effect)
Next, the technical effect obtained in the in-store customer management system 1 according to the first embodiment will be described.

As described with reference to FIGS. 1 to 6, according to the in-store customer management system 1 according to the first embodiment, the store staff or the store visitor is notified of the information regarding the seat user. Therefore, it is possible to distinguish between a visitor who has a seat (in other words, a visitor who eats in) and a visitor who does not have a seat (in other words, a visitor who takes out) and takes different measures. it can.

Specifically, as in the cases shown in FIGS. 4 and 5, different tax rates can be applied to the visitor who eats in and the visitor who takes out. Further, by notifying the store staff (particularly the cooking staff), it is possible to provide products in different modes depending on the visitor who eats in and the visitor who takes out. Specifically, it is possible to serve food with tableware to visitors who eat in, and to serve food in a take-out container to visitors who take out. In this case, it is possible to prevent accidentally using the take-out container, and it is possible to reduce the loss rate of the container.

<Second Embodiment>
Next, the in-store customer management system 1 according to the second embodiment will be described with reference to FIGS. 7 and 8. The second embodiment is different from the first embodiment already described only in a part of the configuration and operation, and the other parts are substantially the same. Therefore, in the following, the parts different from the first embodiment will be described in detail, and the description of other overlapping parts will be omitted as appropriate.

(System configuration)
First, the overall configuration of the in-store customer management system 1 according to the second embodiment will be described with reference to FIG. 7. FIG. 7 is a block diagram showing the overall configuration of the in-store customer management system according to the second embodiment. In FIG. 7, the same components as those shown in FIG. 1 are designated by the same reference numerals.

As shown in FIG. 7, the in-store customer management system 1 according to the second embodiment is configured to include a companion identification unit 104 in addition to the components of the first embodiment (see FIG. 1).

The companion identification unit 104 is configured to be able to identify the companion of the visitor based on the image or video acquired from the camera 20. That is, the companion identification unit 104 is configured to be able to determine whether the visitor came to the store alone or in a group of a plurality of people. The companion identification unit 104 identifies the companion, for example, at the timing immediately after the visitor enters the store or immediately before entering the store.

(Companion identification operation)
Next, with reference to FIG. 8, the flow of the operation of identifying the companion by the companion identification unit 104 will be described. FIG. 8 is a flowchart showing a flow of an operation of identifying a companion by the companion specifying unit.

As shown in FIG. 8, the companion identification unit 104 first acquires an image of the store from the camera 20 (step S21). Then, the companion identification unit 104 determines whether or not there are a plurality of visitors who move while maintaining a predetermined distance (step S22). The "predetermined distance" here is a threshold value for determining whether or not a plurality of visitors are in a group (that is, whether or not they are visitors with a companion), for example, 1 m or the like. It is set as a relatively short distance.

When it is determined that there are a plurality of visitors who move while maintaining a predetermined distance (step S22: YES), the companion identification unit 104 groups those visitors (step S23). That is, a plurality of visitors are linked to each other and treated as one group. On the other hand, when it is determined that there are no plurality of visitors who move while maintaining a predetermined distance (step S22: NO), the companion identification unit 104 does not execute the grouping process described above. Therefore, even if there are a plurality of visitors, those visitors are treated as if they have visited the store separately.

The in-store customer management system 1 according to the second embodiment executes the same operation as that of the first embodiment after the above-mentioned companion identification operation (that is, executes the operation described in the flowchart of FIG. 3). ). At this time, the seat reservation detection unit 101 may detect that the seat has been reserved when the visitor sits on the seat. It should be noted that the fact that the visitor sits in the seat can be detected from the image of the camera 20 or the like, as in the case of detecting that an object has been placed. Alternatively, a sensor or the like other than the camera 20 may be used to detect that a person is sitting in the seat.

Here, in the second embodiment, in particular, when at least one of a plurality of grouped visitors sits in a seat, it may be detected that all the grouped visitors have reserved a seat. .. That is, when it is detected that a visitor sits in a seat, not only the visitor sitting in the seat but also the companion thereof may be identified as a seat user.

(Technical effect)
Next, the technical effect obtained in the in-store customer management system 1 according to the second embodiment will be described.

As described with reference to FIGS. 7 and 8, according to the in-store customer management system 1 according to the second embodiment, when a visitor's companion is specified and the visitor secures a seat, the companion Is treated as having secured a seat. Therefore, for example, even if a plurality of people come to the store and are divided into a person who secures a seat and a person who orders / accounts at the cash register, each visitor can be appropriately identified as a seat user. Therefore, it is possible to discriminate between a visitor who has secured a seat and a visitor who has not secured a seat, and take different measures for each.

In addition, since the companion who did not sit in the seat can be identified as the seat user, the total number of seat users can be accurately grasped. Such information can be used, for example, for marketing analysis and the like.

<Additional notes>
The embodiments described above may be further described as in the following appendices, but are not limited to the following.

(Appendix 1)
The in-store customer management system described in Appendix 1 includes a detection means for detecting that a seat installed in a store has been secured, a specific means for identifying a visitor who has secured the seat as a seat user, and the seat. It is an in-store customer management system including a notification means for notifying at least one of the staff of the store and the visitor specified as the seat user of information about the user.

(Appendix 2)
In the in-store customer management system described in Appendix 2, the detection means detects that the seat is secured when an object is placed on the seat, and the specific means places the object on the seat. The in-store customer management system according to Appendix 1, wherein the visitor is specified as the seat user.

(Appendix 3)
In the in-store customer management system described in Appendix 3, the detection means detects that the seat is secured when the visitor sits in the seat, and the specific means means the visitor sitting in the seat. The in-store customer management system according to Appendix 1 or 2, wherein a companion of a visitor sitting in the seat is specified as the seat user.

(Appendix 4)
In the in-store customer management system described in Appendix 4, another visitor who is moving around the entrance of the store or in the store while maintaining a predetermined distance from the one visitor is accompanied by the one visitor. The in-store customer management system according to Appendix 3, further comprising a companion identification means for specifying the above.

(Appendix 5)
The in-store customer management system according to Appendix 5 is characterized in that the specific means tracks a visitor identified as the seat user and acquires location information, according to any one of Appendix 1 to 4. The described in-store customer management system.

(Appendix 6)
In the in-store customer management system described in Appendix 6, the notification means secures the seat when the visitor specified as the seat user makes a payment at the store. The in-store customer management system according to any one of Appendix 1 to 5, which is characterized in that it notifies the customer.

(Appendix 7)
The in-store customer management system described in Appendix 7 is characterized in that the notification means notifies whether the tax rate corresponding to the seat user may be applied to the accounting of the visitor specified as the seat user. This is the in-store customer management system described in Appendix 6.

(Appendix 8)
The in-store customer management device described in Appendix 8 includes a detection means for detecting that a seat installed in the store has been secured, a specific means for identifying a visitor who has secured the seat as a seat user, and the seat. The in-store customer management device is provided with a notification means for notifying at least one of the staff of the store and the visitor specified as the seat user of information about the user.

(Appendix 9)
The in-store customer management method described in Appendix 9 detects that a seat installed in the store has been secured, identifies the visitor who has secured the seat as a seat user, and provides information on the seat user. The in-store customer management method is characterized in that at least one of the store staff and the visitor specified as the seat user is notified.

(Appendix 10)
The computer program described in Appendix 10 detects that a seat installed in the store has been secured, identifies the visitor who has secured the seat as a seat user, and provides information about the seat user to the store. It is a computer program characterized by operating a computer to notify at least one of a staff member and a visitor identified as a seat user.

The present invention can be appropriately modified within the scope of claims and within a range not contrary to the gist or idea of the invention that can be read from the entire specification, and an in-store customer management system and an in-store customer management device accompanied by such changes. , In-store customer management methods, and computer programs are also included in the technical idea of the present invention.

1 In-store customer management system 10 In-store customer management device 20 Camera 30 Display terminal 101 Seat reservation detection unit 102 Seat user identification unit 103 User information notification unit

Claims (10)

A detection means for detecting that a seat installed in a store has been secured,
Specific means for identifying the visitor who secured the seat as a seat user, and
An in-store customer management system including a notification means for notifying at least one of a staff member of the store and a visitor identified as the seat user of information about the seat user. The detecting means detects that the seat is secured when an object is placed on the seat, and detects that the seat is secured.
The in-store customer management system according to claim 1, wherein the specifying means identifies a visitor who puts the item on the seat as the seat user. The detection means detects that the seat is secured when a visitor sits in the seat, and detects that the seat is secured.
The in-store customer management system according to claim 1 or 2, wherein the specifying means identifies a visitor sitting in the seat and a companion of the visitor sitting in the seat as the seat user. Further provided with a companion identification means for identifying another visitor who is moving while maintaining a predetermined distance from one visitor as a companion of the one visitor in the vicinity of the entrance of the store or in the store. The in-store customer management system according to claim 3, which is characterized. The in-store customer management system according to any one of claims 1 to 4, wherein the specific means tracks a visitor identified as a seat user and acquires location information. The claim is characterized in that, when a visitor specified as a seat user makes a payment at the store, the notification means notifies that the visitor who makes the payment has secured the seat. The in-store customer management system according to any one of 1 to 5. The in-store customer management according to claim 6, wherein the notification means notifies whether the tax rate corresponding to the seat user may be applied to the accounting of the visitor specified as the seat user. system. A detection means for detecting that a seat installed in a store has been secured,
Specific means for identifying the visitor who secured the seat as a seat user, and
An in-store customer management device including a notification means for notifying at least one of a staff member of the store and a visitor identified as the seat user of information about the seat user. Detects that the seats installed in the store have been secured and
Identify the visitor who secured the seat as a seat user and
An in-store customer management method comprising notifying at least one of a staff member of the store and a visitor identified as the seat user of information about the seat user. Detects that the seats installed in the store have been secured and
Identify the visitor who secured the seat as a seat user and
A computer program that operates a computer to notify at least one of a staff member of the store and a visitor identified as the seat user of information about the seat user.

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