JP2021091459A - Self-service oil feeding management system - Google Patents

Abstract

To provide a self-service oil feeding management system capable of reducing workload on an attendant of a sales store or the like in a case in which the sales store is jointly run with a self-service oil feeding station and making it unnecessary for the sales store or the like to have such fire prevention measures that are required of the self-service oil feeding station.SOLUTION: A self-service oil feeding management system of this invention manages an oil feeding operation to a vehicle of a user in a self-service oil feeding station, managing at a sales store or the like that is run adjacently to the self-service oil feeding station. The management system comprises: a monitoring device Y that monitors the oil feeding operation to the vehicle and determines a behavior of the user; a management terminal X that outputs monitoring information of the monitoring device and a determination result, and receives management information of the oil feeding operation; and a control unit SSC that controls the oil feeding operation according to the determination result and the management information, in which the monitoring device and the control unit are disposed at the self-service oil feeding station and the management terminal is disposed at the sales store or the like.SELECTED DRAWING: Figure 1

Description

The present invention relates to a self-refueling management system.

In the conventional self-fueling station, the observer visually monitors the user who refuels in the control room of the self-fueling station building, or monitors the user's abnormal behavior such as refueling behavior, safety, and dangerous behavior with a monitoring monitor. , The refueling permission was issued by the control device. In addition, when an abnormality in the dispenser or a suspicious person was found by the user on the surveillance camera image during refueling, the observer went to the self-refueling station and took measures to reconfirm.

Here, Patent Document 1 includes indoor equipment installed indoors such as an office of a self-fueling station and outdoor equipment for refueling, and the indoor equipment includes a refueling control device, a monitoring monitor, and a split display device. , A description in which a POS terminal, an interphone, etc. are provided, and a configuration diagram showing an indoor device separated from an outdoor device are disclosed.

Further, in Patent Document 2, a product store (convenience store) is provided alongside the refueling area of the self-fueling station, and the state of refueling by the customer at the self-fueling station can be checked from the inside of the gas station by an energy manager and a hazardous materials handling chief. The system configuration that a qualified store clerk monitors in terms of ensuring safety is disclosed.

Further, in Patent Document 3, it is necessary to confirm the refueling work of the customer by the self-refueling method, and since it is a loss in terms of management efficiency to have the personnel stationed in the vicinity of the refueling machine, the convenience store POS register and the gasoline POS The technology for constructing a comprehensive sales management system is disclosed.

In this Patent Document 3, when the staff looks at the display installed on the counter in the store and prohibits the refueling operation until the staff confirms the safety of the self-fueling device, and the safety is confirmed by the staff. A self-refueling monitoring device that cancels the refueling prohibition process by the operation of a staff member is disclosed in.

Japanese Unexamined Patent Publication No. 11-198998 Japanese Unexamined Patent Publication No. 2003-182799 JP-A-2017-3086

When a self-refueling station is installed in an existing retail store, the workload of the clerk at the retail store increases, for example, the clerk at the retail store monitors the user's refueling operation, and the workload of the clerk at the retail store increases. On the other hand, it is necessary to take fire and fire resistance measures (in conformity with the regulations of the Fire Service Act) to protect human lives and property from fires that may occur in gas stations that handle dangerous materials. In order not to take these fire prevention and fire resistance measures, etc., the premises passage L is provided to ensure safety from the gas station with a high possibility of fire, and it is safe outside the gas station (also under the Fire Service Act). Although it could be considered as a peripheral area, it was necessary to have a clerk to manage dangerous materials and a monitoring building for the clerk to monitor the refueling behavior of customers in the gas station.

Therefore, the present invention has been made in view of the above problems, and when a self-fueling station and a retail store or the like are installed side by side, not only can the workload of the clerk of the retail store or the like be reduced, but also the retail store or the like Even if there is no fire protection and fire resistance measures required without making it a facility in a self-service station, we will also create a monitoring building in the gas station for the staff to monitor the refueling behavior of customers. The purpose is to provide the self-refueling management system that customers need to refuel safely without it.

The self-refueling management system according to one aspect of the present invention is
It is a self-fueling management system that manages the user's vehicle refueling operation at the self-fueling station at a retail store or the like provided adjacent to the self-service station, and monitors the user's vehicle refueling operation. It is equipped with a monitoring device that determines behavior, a management terminal that outputs monitoring information and judgment results of the monitoring device and inputs management information of refueling operation, and a control device that controls refueling operation according to the judgment result and management information. , The monitoring device and the control device are arranged at the self-fueling station, and the management terminal is arranged at a retail store or the like.

It is preferable that the monitoring device and the control device are fixtured and placed in the self-fueling station.

The control device permits the refueling operation when the monitoring device determines the user's behavior as normal behavior, and manages the refueling operation input to the management terminal when the monitoring device does not determine the user's behavior as normal behavior. It is preferably characterized in that the refueling operation is permitted or prohibited based on the information.

Further, it is preferable that the monitoring device is characterized in that the behavior of the user is determined based on the past actual data.

According to the self-fueling management system according to the present invention, when a self-fueling station and a retail store or the like are installed side by side, not only the workload of the clerk of the retail store or the like can be reduced, but also the fire and fire resistance measures of the retail store or the like can be taken by the self-fueling station. It is possible to eliminate the need for fire protection measures and buildings for store clerks who monitor customers as required in.

FIG. 1 is a diagram showing an example of a configuration of a self-refueling management system according to the present embodiment. FIG. 2 is a conceptual diagram showing an example of a housing applied to the self-refueling management system shown in FIG. FIG. 3 is a conceptual diagram showing an example of a flow of a control method in the self-refueling management system shown in FIG.

Hereinafter, the self-refueling permission system according to the embodiment of the present disclosure will be described in detail with reference to the drawings.

As shown in FIG. 1, the self-refueling management system 100 is arranged on the site 20.

The site 20 is located between a self-fueling station 21 and a peripheral area 22 in which a retail store or the like 10 adjacent to the site of the self-fueling station 21 is provided, and between the self-fueling station 21 and the peripheral area 22. It is partitioned into the premises passage R1 provided in.

The product store 10 is, for example, a convenience store, a supermarket, a drug store, a mobile store, a store that sells goods such as a large complex, a barber shop, a cleaning shop, a laundry shop, or a massage shop. It is a store including a store that provides any of these services.

Further, the premises passage R1 is a predetermined space through which emergency vehicles (not shown) such as fire engines and ambulances for fire extinguishing, which are different from the refueled vehicle W, can pass. The premises passage R1 is connected to a general passage R2 for the vehicle W to pass through.

The self-fueling station 21 is provided with a dispenser D, a monitoring device (AI robot) Y, a control device SSC, a monitoring camera C, a sensor S, etc. A management terminal (mobile terminal) X is installed. Further, a server Z is installed in a data center 23 provided away from the self-fueling station 21 and the surrounding area 22.

The dispenser D can be refueled by the user (refueler) MW.

The surveillance camera C is adapted to capture at least the behavior of refueling by the operation of the user MW and output the image data obtained by imaging to the surveillance device Y.

The surveillance camera C is a dispenser camera that captures at least the periphery of the dispenser D to acquire image data, and a stop area that captures at least a stop area where the vehicle W refueled by the dispenser D stops and acquires image data. For cameras, including.

The sensor S is installed, for example, around the dispenser D and / or in a stop area where the vehicle W refueled by the dispenser D stops, and the voice and temperature generated by refueling or action by the operation of the user MW. , At least one of odor, light, static electricity, and oil leakage is detected, and the detection result is output to the monitoring device Y.

The monitoring device Y monitors the refueling of the vehicle W using the dispenser D operated by the user MW, and uses it based on the analysis result obtained by at least imaging the behavior of the user MW and analyzing the image data obtained. It is designed to determine whether or not the person MW is performing the abnormal behavior described later.

Further, the monitoring device Y uses, for example, the behavior image data relating to the behavior image of the refueling behavior to the vehicle W using the dispenser D operated by the past user acquired in the past as the abnormal behavior or normal behavior of the past user. It is designed to determine whether or not the user MW this time is performing an abnormal behavior by using the determination model machine-learned as the teacher data for the classified data determined and classified as an action.

In particular, the monitoring device Y includes, for example, the behavior image data relating to the behavior image of refueling the vehicle W using the dispenser D operated by the user MW this time acquired this time, and the abnormal behavior among the above-mentioned classification data. The degree of approximation to the determined behavior image data is calculated, and based on the calculation result, it is determined whether or not the user MW is performing an abnormal behavior.

Further, the monitoring device Y determines whether or not the user MW is behaving abnormally, for example, based on the analysis result obtained by analyzing the image data and the detection result detected by the sensor S.

Further, the monitoring device Y uses, for example, signal data (big data) acquired in the past by the sensor S, and based on a comparison with the data of the abnormal behavior of the past user, the user MW of this time is abnormal. It is designed to determine whether or not there is an action.

A known method can be arbitrarily used for the calculation of the above-mentioned "approximate degree". For example, it can be carried out as described in Japanese Patent No. 4701100. Specifically, the stationary portion is removed from the video, and the feature vector is calculated by using the three-dimensional higher-order local autocorrelation feature from the moving portion of the video. Alternatively, the feature vector may be calculated using optical flow. These feature vectors are statistically processed and displayed as features. Then, there is a method in which the feature amount is compared with the feature amount of normal behavior, and the closer the numerical value is, the higher the degree of approximation is. Then, some threshold values are set for the difference between the numerical values, and it can be determined that the difference is normal if it is within this range, unknown if it is within this range, and abnormal if it is outside this range. Further, the user's behavior may be determined by using a multi-layer neural network as described in Japanese Patent Application Laid-Open No. 2019-96179.

The monitoring device Y includes an image analysis device Y1, an interface Y2, and a communication device Y3.

Then, the image analyzer Y1 analyzes, for example, the information of the behavior image of the user MW at least before the start of refueling and / or after the start of refueling acquired by the surveillance camera C, and the user MW performs an abnormal behavior. It is designed to determine whether or not it is present.

More specifically, this image analyzer Y1 is equipped with an AI robot (artificial intelligence), and is an action related to an image of the behavior of refueling the vehicle W using the dispenser D by the operation of the past user acquired in the past. The user MW this time uses a machine-learned judgment model as teacher data to judge the image data as abnormal behavior or normal behavior of the past user and classify the data. It is designed to determine whether or not it is present.

Further, for example, the monitoring device Y may determine the behavior of the user MW whose refueling is delayed and provide information on operations and the like necessary for executing refueling. Further, the monitoring device Y may notify the management terminal X when the user MW visits the self-fueling station.

The communication device Y3 is adapted to perform wireless communication or wired communication with at least the management terminal X.

The interface Y2 is interposed between the surveillance camera, the sensor S, the control device SSC, the image analysis device Y1, and the communication device Y3.

The server Z can communicate with the monitoring device Y via an external communication line such as the Internet. For example, the server Z refuels the vehicle W using the dispenser D operated by the past user acquired in the past by the monitoring device Y. The behavior image data related to the behavior image of the past user is judged as an abnormal behavior or a normal behavior of a past user, and the classification data classified by classification is machine-learned as teacher data. Then, this server Z updates the program of the determination model described above.

That is, the server Z includes, for example, an image database Z1 and an image recognition and machine learning unit Z2. The image database Z1 is adapted to store behavior image data relating to an image of the behavior of refueling the vehicle W using the dispenser D operated by the past user, which was acquired in the past by the monitoring device Y. The image recognition and machine learning unit Z2 machine-learns the above-mentioned behavior image data as the abnormal behavior or the normal behavior of the past user and classifies the classified data as the teacher data, and makes the above-mentioned determination. The model program is updated. The server Z may be provided in the self-fueling station 21 or the surrounding area 22 instead of the data center 23.

The management terminal X is a portable terminal such as a tablet that can be carried by a clerk MX of a store clerk or the like. Normally, the management terminal X is arranged in the clerk MX of the product store or the like and is operated by the clerk MX. The management terminal X may be a management terminal fixedly installed at a predetermined position of 10 such as a retail store.

The management terminal X determines the refueling area of the self-refueling station 21, the information acquired by the monitoring device Y (image data acquired from the monitoring camera C, the detection result of the sensor S, etc.), and the determination result of the monitoring device Y. In addition to acquiring and outputting from, the management information of the refueling operation can be input and operated by the clerk MX who monitors the refueling to the vehicle W.

Further, the management terminal X receives, for example, information including a determination result from the monitoring device Y by wireless communication, and transmits information (instruction) according to the operation of the clerk MX to the monitoring device Y. There is. The management terminal X may receive information including the determination result from the monitoring device Y by wire communication, and may transmit information (instruction) according to the operation of the clerk MX to the monitoring device Y. Further, the management terminal X may transmit information (instruction) according to the operation of the clerk MX to the control device SSC, if necessary.

Here, the management terminal X includes a display unit H, an operation unit A, a communication unit T, a control unit CNT, a notification unit H2, and an interphone I.

The display unit H is adapted to display predetermined information such as the information acquired by the above-mentioned monitoring device Y and the determination result of the monitoring device Y. The display unit H of the management terminal X may display the same contents as those displayed on the display unit G1 of the control device SSC described later.

The operation unit A is composed of a touch panel that displays various operations and selection buttons such as a "confirmation button", a "permit button", and a "stop button" for input operations by the clerk MX. In this case, the operation unit A is composed of a touch panel. The touch panel also functions as a display unit H.

Further, the communication unit T transmits / receives data such as predetermined information and commands by wireless communication or wire communication with the communication unit G4 of the monitoring device Y and / or the control device SSC.

Further, the control unit CNT is composed of, for example, a computer such as a CPU, controls the operations of the display unit H, the operation unit A, and the communication unit T, and executes necessary processing of the management terminal X. ing. For example, even if the clerk MX cannot directly visually recognize (visually) refuel the vehicle W using the dispenser D operated by the user MW from within 10 such as a retail store, the clerk MX is displayed on the display unit H of the management terminal X. Based on the information acquired by the monitoring device Y (image data acquired from the monitoring camera C, the detection result of the sensor S, etc.) and the determination result of the monitoring device Y, the vehicle W using the dispenser D operated by the user MW. It is possible to monitor the refueling to.

When the AI robot detects an abnormal behavior, the notification unit H2 notifies the management terminal X of an error. In the interphone I, when the refueling behavior of the user MW is determined to be abnormal behavior by the monitoring device Y or is not determined to be normal behavior and refueling is not permitted by the control device SSC, the monitoring device MW is attached to the dispenser D. As a means of communicating with the user MX using the interphone I2, the monitor MX can give attention, recommendation, and operation support to the user MW, or the user MW can make an inquiry to the monitor MX.

Further, according to the firefighting law, a predetermined space (inside passage R1) is required between the retail store 10 and the self-fueling station 21, but even if there is such a space (that is, a little distance is left). Also), in order for the monitoring device (AI robot) Y to judge the refueling behavior of the user, 10 clerk MXs such as retail stores confirm the information obtained from the remote-controlled management terminal X and perform the necessary operations. Therefore, the frequency of rushing to the user MW of the self-fueling station can be reduced.

The control device SSC controls the refueling of the vehicle W using the dispenser D by the operation of the user MW, at least according to the determination result of the monitoring device Y and the operation of the management terminal X by the clerk MX.

For example, the control device SSC is adapted to refuel the vehicle W using the dispenser D in response to an operation input of the clerk MX to the management terminal X instructing the permission of refueling by the user MW.

On the other hand, the control device SSC refuels the vehicle W using the dispenser D in response to the determination result of the monitoring device Y and the operation input of the clerk MX to the management terminal X instructing the prohibition of refueling by the user MW. It is designed to be interrupted (prohibited).

In particular, when the monitoring device Y does not determine that the user MW is behaving abnormally, the control device SSC uses the dispenser D based on the operation input to the management terminal X by the clerk MX. Refueling is prohibited or permitted.

In this way, since the monitoring device Y, which is an AI robot, executes the determination of a certain abnormal behavior of the user MW, the burden on the clerk MX is reduced, and mistakes are reduced.

Further, as described above, for the user MW whose refueling is delayed, the monitoring device Y determines to some extent and provides the control measure SSC with information on the operations necessary for executing the refueling. Therefore, the workload of the clerk MX of the retail store or the like may be reduced.

Here, the case where the monitoring device Y does not determine that the user MW is behaving abnormally means that the monitoring device Y cannot determine that the user MW is behaving abnormally. Alternatively, at least one of the cases where the monitoring device Y determines that the user MW is behaving normally.

The above-mentioned "abnormal behavior" of the user MW is, for example, an abnormal (dangerous) behavior when the user MW possesses a firearm, smokes a cigarette of the user MW, or refuels. ..

Further, the above-mentioned "normal behavior" of the user MW is, for example, an order for refueling of the user MW, removal of static electricity of the user MW, or a dispenser D to the refueling port of the vehicle W of the user MW. Normal behavior required for nozzle insertion and other refueling.

The determination result of the monitoring device Y, the operation input information of the management terminal X, and other information (image data captured by the monitoring camera C, detection result of the sensor S, etc.) are transmitted via the interface Y2 of the monitoring device Y. Therefore, the information is transmitted to the control device SSC. For example, the management terminal X may transmit necessary information to the control device SSC. Here, this control device SSC includes a display unit G1, an operation unit G2, a control unit G3, a communication unit G4, a notification unit G5, and an interphone G6.

The display unit G1 is adapted to display predetermined information such as the information acquired by the above-mentioned monitoring device Y and the determination result of the monitoring device Y. The operation unit G2 is composed of a touch panel portion that displays buttons for various operations and selections such as a "confirmation button", a "permit button", and a "stop button" for the clerk MX to operate. The touch panel also functions as a display unit G2. The control unit G3 is composed of a computer such as a CPU, controls the operations of the display unit G1 and the operation unit G2, and executes necessary processing of the control device SSC. The communication unit G4 transmits / receives data such as predetermined information and commands by wireless communication or wired communication with the communication unit T of the monitoring device Y and / or the management terminal X.

When the AI robot detects an abnormal behavior, the notification unit G5 notifies the control device SSC of an error. In the interphone G6, when the refueling behavior of the user MW is determined to be abnormal behavior by the monitoring device Y, or is not determined to be normal behavior, and refueling is not permitted by the control device SSC, the monitoring device MW is attached to the dispenser D. As a means of communicating with the user MX using the interphone I2, the monitor MX can give attention, recommendation, and operation support to the user MW, or the user MW can make an inquiry to the monitor MX.

Further, as shown in FIG. 2, the image analysis device Y1, the interface Y2, the communication device Y3, and the control device SSC of the monitoring device Y are housed in the housing Q and are fixtured.

The housing Q is arranged so that it can be operated at the self-fueling station 21, but it may be installed on a wall, a pillar, or the like at a height at which it can be operated, if necessary.

In this way, by storing the monitoring device Y and the control device SSC in one housing and making them into fixtures, it is not necessary to provide a control room (management room) building or the like in which an environment for accommodating personnel is prepared. It is possible to improve the degree of freedom of arrangement in the self-fueling station 21.

Next, the control method will be described with reference to FIG.

First, the user MW gets on the vehicle W at the self-fueling station 21 and comes to the store, stops the vehicle W in the stop area where the dispenser D is close, and after getting off, starts the action for refueling (step S1). ..

At this time, the surveillance camera C starts imaging the refueling behavior at least by the operation of the user MW, and outputs the image data obtained by the imaging to the surveillance device Y. Further, the sensor S starts detecting at least one of voice, temperature, odor, light, static electricity, or oil leakage generated by refueling or action by the operation of the user MW, and obtains this detection result. Output to monitoring device Y.

Then, in the monitoring device Y, whether the user MW is performing an abnormal behavior based on the analysis result obtained by the surveillance camera C capturing the behavior of the user MW and the image data obtained by analyzing the image data and the detection result of the sensor S. It is determined whether or not (step S2).

Then, when the monitoring device Y determines in step S2 that the user MW is performing a normal action for refueling, the control device SSC uses the control device SSC instead of the clerk MX instead of the clerk MX. Refueling by the MW is permitted (step S3), and refueling by the user MW becomes possible (step S4).

On the other hand, when the monitoring device Y determines in step S2 that the user MW is behaving abnormally, the notification unit G5 by the control device SSC and the notification unit H2 of the management terminal are notified based on the determination result. An error is issued (step S5), refueling by the user MW is prohibited (step S6), and the clerk MX requests improvement from the user MW via the interphone I2 using the interphone I or interphone G6. After that, the clerk responds by rushing to the vicinity of the dispenser D and explaining the correct refueling behavior, and then the control device SSC is the dispenser D based on the operation input to the management terminal X (or the control device SSC) by the clerk MX. Refueling of the vehicle W using the above is prohibited or permitted again (step S7).

If the monitoring device Y cannot determine the behavior of the user MW in step S2, the control device SSC issues an error to the notification unit G5 and the notification unit H2 of the management terminal, and the clerk MX manages the data. Based on the image data and visual inspection of the refueling behavior by the operation of the user MW displayed on the display unit H of the terminal X, it is determined whether or not the user MW is performing an abnormal behavior (step S9), and it is normal. If it is determined that, based on the operation input to the management terminal X (or the control device SSC) by the clerk MX, the control device SSC permits the vehicle W to be refueled using the dispenser D (step S10), and the user MW Refueling is possible (step S11). If it is determined that the user MW is behaving abnormally, refueling by the user MW is prohibited (step S12), and the clerk MX uses the interphone I or interphone G6 and the user via the interphone I2. The clerk responds by requesting improvement from the MW or rushing to the vicinity of the dispenser to explain the correct refueling behavior, and then based on the operation input to the management terminal X (or control device SSC) by the clerk MX. The control device SSC is again prohibited or permitted to refuel the vehicle W using the dispenser D (step S13).

In this way, since the monitoring device Y executes the determination of a certain abnormal behavior of the user (refueler), the burden on the clerk MX is reduced and mistakes are reduced. In addition, as described above, for the user (refueler) whose refueling is delayed, the monitoring device Y shall judge to some extent and provide information on the operations necessary to execute the refueling. Therefore, the workload of the clerk of the product store or the like may be reduced.

100 Self-refueling management system Y Monitoring device Y1 Image analyzer Y2 Interface Y3 Communication device X Management terminal MX Clerk H Display unit A Operation unit T Communication unit CNT Control unit I Interphone (for store clerk)
C Surveillance camera S Sensor D Dispenser I2 Interphone (for users)
Z server SSC control device G1 display unit G2 operation unit G3 control unit G4 communication unit G5 notification unit G6 interphone (for clerk)
W vehicle MW user (refueler)
Q Housing 10 Merchandise stores, etc. 20 Site 21 Self-fueling station 22 Peripheral area 23 Data center D1 First direction R1 Campus passage D2 Second direction R2 General passage

Claims (4)

It is a self-fueling management system that manages the user's vehicle refueling operation at the self-fueling station at a retail store or the like provided adjacent to the self-service station.
A monitoring device that monitors the refueling operation of the vehicle and determines the behavior of the user,
A management terminal that outputs monitoring information and determination results of the monitoring device and inputs management information of the refueling operation.
A control device that controls the refueling operation according to the determination result and the management information, and
With
The monitoring device and the control device are arranged at the self-fueling station.
The management terminal was placed at the retail store or the like.
A self-refueling management system that features this. The self-refueling management system according to claim 1, wherein the monitoring device and the control device are fixtured and arranged at the self-refueling station. The control device permits the refueling operation when the monitoring device determines the user's behavior as normal behavior, and is input to the management terminal when the monitoring device does not determine the user's behavior as normal behavior. The self-refueling management system according to claim 1 or 2, wherein the refueling operation is permitted or prohibited based on the management information of the refueling operation. The self-refueling management system according to any one of claims 1 to 3, wherein the monitoring device determines the behavior of the user based on past actual data.

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