JP2021056665A - Information processing device - Google Patents

Abstract

To provide a method capable of easily distinguishing a supplier whose quality or the like of a purchase target is different between the time of estimation and the time of contract fulfillment.SOLUTION: A person-in-charge information acquisition unit 101 acquires person-in-charge information regarding the act of a sales person T of a supplier C regarding a purchase target. A purchase target information acquisition unit 102 acquires purchase target information regarding the purchase target after at least a part of provision by the supplier C has been performed. A primary evaluation unit 103 performs at least one of evaluation of the purchase target and evaluation of the sales person T as primary evaluation based on the acquired person-in-charge information and the purchase target information. A presentation unit 104 presents a result of the primary evaluation to the sales person T of the supplier C. A secondary evaluation unit 105 uses at least one of the evaluation of the purchase target and the evaluation of the sales person T as secondary evaluation based on the person-in-charge information and the purchase target information newly acquired after the presentation of the primary evaluation.SELECTED DRAWING: Figure 5

Description

The present invention relates to an information processing device.

Conventionally, companies that purchase consumables, etc., and pay electricity charges, etc. (hereinafter referred to as "buyer") select a contractor in order to make the contractor in the purchase appropriate. In doing so, it is usual to check the business performance and financial resources of the candidate company in advance. There is also a technique for evaluating the contents of a contract with such a purchaser (see, for example, Patent Document 1).

JP-A-2019-101539

However, the conventional techniques including the technique of Patent Document 1 merely evaluate the contents of the contract, and cannot evaluate whether or not the contents of the concluded contract are properly fulfilled.
On the other hand, there are cases where the quality and service level of goods and services (hereinafter referred to as "quality, etc.") that the buyer has heard from the supplier at the time of quotation differs greatly from the quality of goods and services actually provided. There are many.
For this reason, there is a request on the buyer side to exclude suppliers whose quality of goods and services differs between the time of estimation and the time of contract fulfillment from the other party of the contract.

The present invention has been made in view of such a situation, and is a method capable of easily distinguishing a supplier whose quality and service level of goods and services differ between the time of estimation and the time of contract fulfillment. The purpose is to provide.

In order to achieve the above object, the information processing device of one aspect of the present invention is
In an information processing device that evaluates a supplier who provides goods or services to a buyer
A first acquisition means for acquiring the first information from the buyer's point of view regarding the actions of the person in charge of the supplier regarding the goods or the services.
A second acquisition means for acquiring second information from the buyer's point of view regarding the goods or services after at least a part of the provision has been made by the supplier.
Of the evaluation of the goods or the services and the evaluation of the person in charge based on the first information acquired by the first acquisition means and the second information acquired by the second acquisition means. A primary evaluation means that performs at least one as a primary evaluation,
A presentation means for presenting the result of the primary evaluation to the person in charge of the supplier, and
Based on the first information newly acquired by the first acquisition means and the second information newly acquired by the second acquisition means after the presentation of the primary evaluation by the presentation means, the product or the product or the said. A secondary evaluation means in which at least one of the service evaluation and the evaluation of the person in charge is performed as a secondary evaluation.
To be equipped.

INDUSTRIAL APPLICABILITY According to the present invention, it is possible to provide a method capable of easily distinguishing a supplier whose quality or service level of goods or services differs between the time of estimation and the time of contract fulfillment.

It is a figure which shows an example of the system of a purchase optimization project. It is a figure which shows the outline of this service which constitutes the purchase optimization project of FIG. It is a figure which shows an example of the structure of the information processing system including the server which concerns on one Embodiment of the information processing apparatus of this invention. It is a block diagram which shows an example of the hardware composition of the server among the information processing system shown in FIG. It is a block diagram which shows an example of the functional configuration for executing a supplier evaluation process among the functional configurations of the information processing system including the server of FIG. It is a figure which shows the specific example of the supplier evaluation process. It is the figure which showed the primary evaluation and the secondary evaluation for a supplier divided into seven patterns.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

First, with reference to FIGS. 1 and 2, the service to which the information processing system according to the embodiment of the present invention is applied (see FIG. 3 described later) is applicable (hereinafter, "this service"). ”) Will be explained.

This service is an example of the service provided by the service provider to the buyer and the supplier, and is a service that constitutes a part of the "purchase optimization project". The "purchase optimization project" refers to buyer B and service provider G for the purpose of optimizing the purchase of goods or services provided by the supplier (hereinafter referred to as "purchase target"). Project.

FIG. 1 is a diagram showing an example of a system of a purchasing optimization project.

As shown in FIG. 1, the purchasing optimization project is controlled by a steering committee (steering committee) composed of a representative on the buyer B side and a representative on the service provider G side. The Steering Committee (steering committee) makes decisions on the overall project policy and reports on the boathouse from a management perspective. The representative of the buyer B side is, for example, a management team, a project manager, etc., and the representative of the service provider G side is, for example, a project manager or the like.

In the purchase optimization project, various information is provided from the buyer B side to the service provider G side in order to execute the "project design phase" in the (1) estimate acquisition phase of FIG. 2 which will be described later. Specifically, from the department in charge of buyer B (for example, general affairs, sales promotion, logistics, information system, etc.) to the department in charge of service provider G (for example, specifications, supplier, etc.) , Various information is provided. The information provided from the buyer B side to the service provider G side includes the current purchase data, accounting data, contract status, information on the existing supplier, and the like.
Further, in the purchase optimization project, in order to execute the "individual matter execution phase" in the (1) quotation acquisition phase of Fig. 2 described later, the department in charge of the service provider G side to the department in charge of the buyer B side. , Specifications, supplier list, quotation comparison table, etc. will be presented. As a result, it is possible to improve the efficiency of output and maximize the cost reduction.
Further, in the purchase optimization project, in order to execute the "individual matter execution phase" in the (1) estimate acquisition phase described later in FIG. 2, the department in charge on the buyer B side to the department in charge on the service provider G side. , Approve and make decisions for each individual project. As a result, the buyer B side and the service provider G side can communicate with each other throughout the purchase optimization project.

FIG. 2 is a diagram showing an outline of the service constituting the purchase optimization project of FIG.

As shown in FIG. 2, transactions between Buyer B and Supplier C are divided into (1) quotation acquisition phase, (2) contract fulfillment / supplier evaluation phase, and (3) quotation acquisition phase after the second year. Can be divided.

(1) The quotation acquisition phase refers to the phase until a contract regarding the provision of purchase targets is concluded between buyer B and supplier C, who are not yet in a contractual relationship.
(1) In the estimate acquisition phase, in step SS1, the service provider G requests an estimate from each of the sales representatives T of one or more suppliers C.
In step SS2, the sales representative T of the supplier C submits the prepared quotation to the service provider G.
In step SS3, the service provider G reports the estimation result to the buyer B.
In step SS4, the buyer B notifies the service provider G of the supplier determined based on the estimation result as the notification of the result.
In step SS5, the service provider G notifies the supplier C of information regarding the order or loss of orders as a notification of the result.

(2) The contract fulfillment / supplier evaluation phase is a phase in which the contract is fulfilled by the supplier C (the purchase target is provided), and the buyer B evaluates the supplier C based on the contract.
(2) In the contract fulfillment / supplier evaluation phase, in step SS11, the supplier C provides the buyer B with the purchase target based on the contract contents.
In step SS12, the buyer B evaluates the provided purchase target (for example, QCD) and the sales person T of the supplier C (for example, evaluation for honesty, proposal ability, etc.) as a primary evaluation.
In step SS13, the sales person T of the supplier C confirms the content of the primary evaluation.
In step SS14, the sales person T of the supplier C takes measures such as improvement for the primary evaluation (hereinafter referred to as “improvement action”) as necessary. It is desirable that the improvement action is originally performed, but it may not be performed by the sales person T. Whether or not such an improvement action has been taken is also subject to the secondary evaluation in the next step SS15.
In step SS15, the buyer B further considers the presence / absence of the improvement action, the content of the improvement action if any, and the like, and performs the secondary evaluation. In this secondary evaluation as well, an evaluation of the purchase target (for example, QCD) and an evaluation of the sales person T of the supplier C (for example, an evaluation of honesty, proposal ability, etc.) are performed.
In step SS16, the service provider G confirms the evaluation for the supplier C by the content of the secondary evaluation by the buyer B.
In step SS17, the service provider G stores the confirmed evaluation information of the supplier C (hereinafter referred to as “supplier evaluation information”) in the supplier DB 182 (FIG. 5) and manages it for each supplier C. The supplier evaluation information is provided to the buyer B other than the evaluated buyer B, and is fed back to the evaluated supplier C.

(3) The quotation acquisition phase from the second year onward is the phase in which buyer B selects the supplier C who will be the counterparty to the next contract, and (2) the phase in which this service is applied together with the contract fulfillment / supplier evaluation phase. ..
(3) In the quotation acquisition phase from the second year onward, in step SS21, the buyer B refers to each supplier evaluation information of one or more suppliers C stored in the supplier DB182 (FIG. 5) and requests a quotation. Perform the first selection.
In step SS22, the service provider G requests a quotation from the supplier C selected by the buyer B.

By using this service, buyer B can optimize the purchase of the purchase target provided by supplier C. Specifically, the buyer B can realize the contract with the supplier C who can provide the purchase target satisfying the desired quality and the like by using this service. In the present embodiment, the contract regarding the provision of the purchase target concluded between the buyer B and the supplier C is assumed to be a single-year contract.

In addition, by using this service, the supplier can get an opportunity to improve the quality of the purchase target provided by the supplier. Then, if the quality of the purchase target provided by oneself can be improved, it is possible to provide the purchase target to more buyers.

The details of this service will be described below.
In this service, the appropriateness of the contract fulfillment of supplier C is subject to the primary evaluation from the perspective of buyer B, and the response of supplier C and its sales representative T to the evaluation result is the secondary evaluation from the perspective of buyer B. Be the target.
Specifically, in this service, buyer B recognizes the quality of the purchase target at the time of contract conclusion (for example, at the time of explanation at the estimation stage) and at the time of contract fulfillment (for example, at the time of providing the purchase target). Buyer B makes a primary evaluation as to whether or not there is a divergence. The term "deviation" as used herein means that buyer B recognizes that the quality of the purchase target is worse at the time of contract fulfillment than at the time of contract conclusion, and the quality of the purchase target is worse than at the time of contract conclusion. It does not include the case where Buyer B recognizes that it is better to fulfill the contract. If Buyer B recognizes that the quality of the purchase target is better at the time of contract fulfillment than at the time of contract conclusion, it is treated as if the contract fulfillment by Supplier C is appropriate.

If there is a discrepancy in quality or the like, a complaint is made from the buyer B to the sales person T of the supplier C. In this case, the sales person T will take some action against the complaint from the buyer B, and the content of the response is secondarily evaluated from the viewpoint of the buyer B. The secondary evaluation is performed on at least one of Supplier C and its sales representative T.

For example, the sales representative T of the supplier C responds sincerely to the complaint from the buyer B, so that the quality of the purchase target is improved, and as a result, the buyer B may recognize that the above-mentioned dissociation has been resolved. is there. In such a case, a positive evaluation is given to the sales person T as a secondary evaluation by the buyer B. In other words, the sales person T has been evaluated as having "customer responsiveness" by sincerely responding to the complaint based on the primary evaluation of the buyer B.

Further, for example, the sales representative T of the supplier C appropriately responds to the complaint from the buyer B, so that the quality of the purchase target remains the same, and as a result, the buyer B recognizes that the above-mentioned dissociation has not been resolved. May be done. In addition, for example, because the sales person T of the supplier C did not respond to the complaint from the buyer B at all, the quality of the purchase target became worse, and as a result, the above-mentioned divergence became even larger on the buyer B side. May be recognized.
In such a case, as a secondary evaluation by the buyer B, a negative evaluation is performed on each of the sales person T and the supplier C. In other words, the sales person T is evaluated as "incapable of responding to customers" because he / she appropriately responded to the complaint based on the primary evaluation of buyer B or did not respond at all. Furthermore, the supplier C, who is in a position to manage such a sales person T, is evaluated as "not fulfilling the management responsibility".

Next, with reference to FIG. 3, the configuration of the information processing system including the information processing system that realizes the provision of the above-mentioned service, that is, the server 1 according to the embodiment of the information processing apparatus of the present invention will be described. ..
FIG. 3 is a diagram showing an example of a configuration of an information processing system including a server according to an embodiment of the information processing device of the present invention.

The information processing system shown in FIG. 3 includes a server 1, buyer terminals 2-1 to 2-n (n is an integer value of 1 or more), and supplier terminals 3-1 to 3-m (m is an integer value of 1 or more). ) And is configured to include.
The server 1, the buyer terminals 2-1 to 2-n, and the supplier terminals 3-1 to 3-m are connected to each other via a predetermined network N such as the Internet.

The server 1 is an information processing device managed by the service provider G, and provides this service while appropriately communicating with the buyer terminals 2-1 to 2-n and the supplier terminals 3-1 to 3-n, respectively. Execute various processes to realize it.

The buyer terminals 2-1 to 2-n are information processing devices operated by each of the buyers B1 to Bn, and are composed of, for example, a personal computer, a smartphone, a tablet, or the like.

Each of the buyer terminals 2-1 to 2-n is an information processing device operated by each of the buyers B1 to Bn, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.
Hereinafter, when it is not necessary to individually distinguish each of the buyer terminals 2-1 to 2-n, these are collectively referred to as each of the "buyer terminals 2".

Each of the supplier terminals 3-1 to 3-m is an information processing device operated by each sales person T of the suppliers C1 to Cm, and is composed of, for example, a personal computer, a smartphone, a tablet, or the like.
Hereinafter, when it is not necessary to individually distinguish each of the supplier terminals 3-1 to 3-m, these are collectively referred to as "supplier terminal 3".

Buyer B and Supplier C each use the Buyer Terminal 2 and Supplier Terminal 3 on which a dedicated application for users of this service (hereinafter referred to as "dedicated application") is installed to use this service. It can be used.
In addition, Buyer B and Supplier C can also use this service from a dedicated site displayed by the browser functions of Buyer Terminal 2 and Supplier Terminal 3, respectively.
In the following, unless otherwise specified, when the expression "buyer B operates the buyer terminal 2" means any of the following. That is, it means that the buyer B activates the dedicated application installed on the buyer terminal 2 to perform various operations, or uses the service from the dedicated site displayed by the browser function of the buyer terminal 2. ..
Further, when the expression "supplier C operates the supplier terminal 3", it means any of the following. That is, it means that the supplier C activates the dedicated application installed on the supplier terminal 3 to perform various operations, or uses the service from the dedicated site displayed by the browser function of the supplier terminal 3. ..

FIG. 4 is a block diagram showing an example of the hardware configuration of the server in the information processing system shown in FIG.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, and an output unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The input unit 16 is composed of, for example, a keyboard or the like, and inputs various information.
The output unit 17 is composed of a display such as a liquid crystal display, a speaker, or the like, and outputs various information as images or sounds.
The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
The communication unit 19 communicates with other devices (for example, the buyer terminal 2 and the supplier terminal 3 in FIG. 4) via the network N including the Internet.

A removable media 30 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as needed.
Further, the removable media 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the buyer terminal 2 and the supplier terminal 3 of FIG. 3 can also have basically the same configuration as the hardware configuration shown in FIG. Therefore, the description of the hardware configuration of the buyer terminal 2 and the supplier terminal 3 will be omitted.

By collaborating with the various hardware of the server 1 of FIG. 4 and the various software, it is possible to execute various processes including the supplier evaluation process on the server 1. As a result, the service provider G can provide the above-mentioned service to the buyer B and the supplier C.
"Supplier evaluation process" means the process executed to provide the above-mentioned Service.
Hereinafter, with reference to FIG. 5, a functional configuration for executing the supplier evaluation process executed on the server 1 according to the present embodiment will be described.

FIG. 5 is a block diagram showing an example of the functional configuration for executing the supplier evaluation process among the functional configurations of the information processing system including the server of FIG.

As shown in FIG. 5, in the CPU 11 of the server 1, when the execution of the supplier evaluation process is controlled, the person in charge information acquisition unit 101, the purchase target information acquisition unit 102, the primary evaluation unit 103, and the presentation unit 104 And the secondary evaluation unit 105 and the quotation request unit 106 function.
Further, a buyer DB181 and a supplier DB182 are provided in one area of the storage unit 18 of the server 1. In the buyer DB181, all information about each of the buyers B1 to Bn (hereinafter referred to as "buyer information") is managed in association with an ID or the like that can uniquely identify each of the buyers B1 to Bn. In the supplier DB 182, all information related to each of the suppliers C1 to Cm (hereinafter referred to as "supplier information") is managed in association with an ID or the like that can uniquely identify each of the suppliers C1 to Cm.

The person in charge information acquisition unit 101 acquires information from the viewpoint of the buyer B regarding the actions of the sales person T of the supplier C regarding the purchase target that can be provided to the buyer B as the person in charge information.
This makes it possible to evaluate Buyer B from the perspective of Buyer B.
The person-in-charge information includes, for example, information indicating the content of the explanation of the sales person T of the supplier C at the time of estimating the purchase target that can be provided to the buyer B.
A specific example of the person in charge information will be described later with reference to FIG.

The purchase target information acquisition unit 102 acquires information from the buyer B's point of view regarding the purchase target after at least a part of the purchase target is provided by the supplier C as the purchase target information.
This makes it possible to evaluate the purchase target from the viewpoint of buyer B.
The purchase target information includes, for example, information indicating the quality of the purchase target provided to the buyer B. A specific example of the purchase target information will be described later with reference to FIG.

The primary evaluation unit 103 evaluates the purchase target and is in charge of sales of the supplier C based on the person in charge information acquired by the person in charge information acquisition unit 101 and the purchase target information acquired by the purchase target information acquisition unit 102. At least one of the evaluations of person T is performed as the primary evaluation.
This makes it possible to evaluate the supplier based on the person in charge information from the viewpoint of buyer B and the purchase target information.

Further, the primary evaluation unit 103 performs a combination of the evaluation of the purchase target and the evaluation of the sales person T of the supplier C as the primary evaluation.
As a result, not only the purchase target provided by the supplier C but also the information regarding the sales person T can be included in the primary evaluation.

The presentation unit 104 presents the result of the primary evaluation performed by the primary evaluation unit 103 to the sales person T of the supplier C.
Specifically, the presentation unit 104 presents the result of the primary evaluation performed by the primary evaluation unit 103 to the sales person T of the supplier C by presenting it to the supplier terminal 3.
As a result, the supplier C itself can give an opportunity to improve the quality and the like of the purchase target.

The secondary evaluation unit 105 is based on the person in charge information newly acquired by the person in charge information acquisition unit 101 after the presentation of the primary evaluation by the presentation unit 104 and the purchase target information newly acquired by the purchase target information acquisition unit 102. Therefore, at least one of the evaluation of the purchase target and the evaluation of the sales person T of the supplier C is performed as a secondary evaluation.
This makes it possible to evaluate the improvement action.

Further, the secondary evaluation unit 105 performs a combination of the evaluation of the purchase target and the evaluation of the sales person T of the supplier C as the secondary evaluation.
As a result, not only the purchase target provided by the supplier C but also the information regarding the sales person T can be included in the secondary evaluation.

In addition, the quotation requesting unit 106 determines whether or not to request the supplier C for a quotation for the next fiscal year or later based on the secondary evaluation of the supplier C.
As a result, an appropriate contract partner can be selected with reference to the evaluation contents of the supplier C.

Next, a specific example of the above-mentioned supplier evaluation process will be described with reference to FIG.
FIG. 6 is a diagram showing a specific example of the supplier evaluation process.

FIG. 6A shows a case where a cleaning business consignment contract is concluded between the buyer B and the supplier C as a specific example of the supplier evaluation process.
In the case shown in FIG. 6 (A), a cleaning business consignment contract is concluded under the agreement that the cleaning service such as quality that buyer B can be satisfied with is provided in the explanation at the time of submitting the quotation by the sales person T of the supplier C. Was done.
However, the quality of the cleaning service actually provided by the service person S of the supplier C was significantly different from the explanation at the time of submitting the quotation by the sales person T of the supplier C. Therefore, the buyer B complained to the sales person T of the supplier C to that effect.
In response to the complaint from buyer B, the sales representative T of supplier C provided a cleaning service that satisfies the quality etc. explained at the time of submitting the quotation as a pattern 1 as an improvement action. On the other hand, as pattern 2, the sales person T of the supplier C left the complaint without dealing with it.
In this case, in pattern 1, the quality of the cleaning service was improved by the sincere response of the sales person T of the supplier C. For this reason, Buyer B evaluated Puiras to Supplier C's sales representative T.
On the other hand, in pattern 2, since the quality of the cleaning service was not improved by the appropriate response of the sales person T of the supplier C, the buyer B gave a negative evaluation to the sales person T of the supplier C. .. Furthermore, the supplier C was given a negative evaluation that he did not fulfill the managerial responsibility of the sales person T.

FIG. 6B shows a case where a food tray sales contract is concluded between the buyer B and the supplier C as a specific example of the supplier evaluation process.
In the case shown in FIG. 6 (B), the sales contract was concluded under the agreement that the sales representative T of the supplier C will provide a food tray of a quality that the buyer B can be satisfied with in the explanation at the time of submitting the quotation. ..
Specifically, on condition of a new contract, the product unit price is 20 yen per piece, delivery is possible the day after the order date, and even during the busy season, delivery is possible every day, etc. The quality etc. will be continued for one year after the contract. A sales contract was signed under the agreement of both parties on the terms.
However, at the time when three months have passed since the contract during the contract period, Buyer B explained from the service person S of Supplier C that the product cannot be delivered unless the quality is far from the quality that Buyer B can be satisfied with. Received.
Specifically, it is impossible to continue delivery under the conditions at the time of contract conclusion, the unit price of each product is 30 yen due to soaring material costs, and in the busy season, delivery will be delayed the day after the order date. I received an explanation that I will change the condition to the condition that is expected. Therefore, the buyer B complained to the sales person T of the supplier C to that effect.
In response to the complaint from buyer B, the sales person T of supplier C decided to maintain the condition as a pattern 1 as an improvement action, such as a product unit price that satisfies the quality etc. explained at the time of submitting the quotation. On the other hand, as pattern 2, the sales person T of the supplier C was left unattended without dealing with the complaint, and the buyer B accepted the change of the conditions.
In this case, in pattern 1, the quality of the service for providing the food tray was improved by the sincere response of the sales person T of the supplier C. For this reason, Buyer B evaluated Puiras to Supplier C's sales representative T.
On the other hand, in pattern 2, the quality of the service for providing the food tray has deteriorated due to the appropriate response of the sales person T of the supplier C, so that the buyer B has a negative effect on the sales person T of the supplier C. Evaluation was made. Furthermore, the supplier C was given a negative evaluation that he did not fulfill the managerial responsibility of the sales person T.

As shown in the two specific examples shown in FIG. 6, even if the buyer B makes a complaint to the sales person T of the supplier C, if the sales person T can take an appropriate improvement action, the sales person is rather a sales person. The evaluation of person T may be improved. Since the evaluation results of the supplier C and the sales person T by the buyer B other than himself / herself can be seen, it can be useful for selecting the other party of the next contract.
As a result, the purchase of buyer B can be optimized.

Next, with reference to FIG. 7, the details of the evaluation for the supplier will be described.
FIG. 7 is a diagram showing the primary evaluation and the secondary evaluation for the supplier divided into seven patterns A to G.

In the example of FIG. 7, when the transaction by the supplier C (for example, the provision of the purchase target) is completed, the primary evaluation is first performed half a year later. After that, the primary evaluation is presented to the sales representative T, and the secondary evaluation is performed six months after the stage where improvement actions are taken (or not taken) as necessary (that is, one year after the closing of the transaction). .. As improvement actions, follow-up and improvement shall be the points of evaluation.
Specifically, pattern A is a pattern in which the purchase target is not satisfied in the primary evaluation, the explanation at the time of business by the sales person T is dishonest, and then there is no follow-up or improvement from the sales person T. is there. In this pattern A, both the secondary evaluation for the purchase target (product) and the secondary evaluation for the sales person T are negative.
In addition, pattern B is a case where the purchase target is not satisfied in the primary evaluation and the explanation at the time of business by the sales person T is dishonest, and the sales person T subsequently follows up, but the improvement is made. It is a pattern without. In this pattern B, the secondary evaluation for the purchase target (product) is negative, but the secondary evaluation for the sales person T is positive.

In addition, pattern C is a pattern in which the purchase target is not satisfied in the primary evaluation, but there is an explanation about the risk by the sales person T, and there is no follow-up by the sales person T after that, but there is an improvement. Is. In this pattern, the secondary evaluation for the purchase target (product) is positive, but the secondary evaluation for the sales person T is negative.
In addition, pattern D is a pattern in which the purchase target is not satisfied in the primary evaluation, but there is an explanation about the risk by the sales person T, and then there is follow-up by the sales person T, and there is further improvement. is there. In this pattern, both the secondary evaluation for the purchase target (product) and the secondary evaluation for the sales person T are positive.

Further, the pattern E is a pattern in which the purchase target is satisfied in the primary evaluation but the sales person T is not satisfied, and there is no improvement by the sales person T thereafter. In this pattern, the secondary evaluation for the purchase target (product) is positive, but the secondary evaluation for the sales person T is negative.

Further, the pattern F is a pattern in which the purchase target is satisfied in the primary evaluation, but the sales person T is not satisfied, and then the sales person T improves. In this pattern, both the secondary evaluation for the purchase target (product) and the secondary evaluation for the sales person T are positive.

Further, the pattern G is a pattern in which the buyer B is satisfied with the purchase target and the sales person T is also satisfied with the primary evaluation. In this pattern, both the secondary evaluation for the purchase target (product) and the secondary evaluation for the sales person T are positive.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Consider it as.

For example, the purchase target illustrated in FIG. 6 is only an example. All goods and services other than cleaning services and food trays can be included in the purchase.

Further, for example, in the above-described embodiment, it is assumed that a single-year contract is concluded between the buyer and the supplier, but the contract period is not particularly limited, and a multi-year contract may be used. It may be less than one year (for example, one month, half a year, etc.).

Further, the system configuration shown in FIG. 3 and the hardware configuration of the server 1 shown in FIG. 4 are merely examples for achieving the object of the present invention, and are not particularly limited.

Further, the functional block diagram shown in FIG. 5 is merely an example and is not particularly limited. That is, it suffices if the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..

Further, the location of the functional block is not limited to FIG. 5, and may be arbitrary.
For example, in the example of FIG. 5, the above-mentioned supplier evaluation process is performed on the server 1 side, but the present invention is not limited to this, and even if at least a part of the supplier evaluation process is performed on the buyer terminal 2 side. Good.
That is, the functional block required for executing the supplier evaluation process is configured to be provided on the server 1 side, but this is only an example. At least a part of the functional blocks arranged on the server 1 side may be provided on the buyer terminal 2 side.

Further, the series of processes described above can be executed by hardware or software.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When a series of processes are executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware.
Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

The recording medium containing such a program is not only composed of a removable medium (not shown) distributed separately from the device main body in order to provide the program to the advertiser, but also advertises in a state of being preliminarily incorporated in the device main body. It is mainly composed of provided recording media and the like.

In the present specification, the steps for describing a program to be recorded on a recording medium are not only processed in chronological order but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

Summarizing the above, the information processing apparatus to which the present invention is applied need only have the following configuration, and various various embodiments can be taken.
That is, the information processing device to which the present invention is applied (for example, the server 1 in FIG. 5) is
In an information processing device that evaluates a supplier (for example, supplier C in FIG. 1) that provides goods or services (for example, a purchase target) to a buyer (for example, buyer B in FIG. 1).
First information (for example, person in charge information) from the buyer's point of view regarding the actions (for example, explanation at the time of quotation) of the person in charge of the supplier (for example, the sales person T in FIG. 1) regarding the goods or the services. The first acquisition means to acquire (for example, the person in charge information acquisition unit 101 in FIG. 5) and
A second acquisition means (for example, the purchase of FIG. 5) for acquiring second information (for example, purchase target information) from the buyer's point of view regarding the goods or services after the supplier has made at least a part of the offer. Target information acquisition unit 102) and
Of the evaluation of the goods or the services and the evaluation of the person in charge based on the first information acquired by the first acquisition means and the second information acquired by the second acquisition means. A primary evaluation means (for example, the primary evaluation unit 103 in FIG. 5) in which at least one is performed as a primary evaluation, and
A presentation means for presenting the result of the primary evaluation to the person in charge of the supplier (for example, the presentation unit 104 in FIG. 5) and
Based on the first information newly acquired by the first acquisition means and the second information newly acquired by the second acquisition means after the presentation of the primary evaluation by the presentation means, the product or the product or the said. A secondary evaluation means (for example, the secondary evaluation unit 105 in FIG. 5) in which at least one of the service evaluation and the evaluation of the person in charge is performed as a secondary evaluation.
To be equipped.

As a result, the first acquisition means acquires the first information from the buyer's point of view regarding the actions of the person in charge of the supplier regarding the goods or the services, and the second acquisition means provides at least a part of the provision by the supplier. Obtain second information from the buyer's point of view regarding later goods or services. Then, the primary evaluation means performs at least one of the evaluation of the product or service and the evaluation of the person in charge as the primary evaluation based on the first information and the second information, and the presentation means gives the result of the primary evaluation to the supplier. Present it to the person in charge. Further, the secondary evaluation means evaluates the product or service and at least one of the evaluations of the person in charge is performed as the secondary evaluation based on the first information and the second information newly acquired after the presentation of the primary evaluation. ..
As a result, it becomes possible to easily identify suppliers whose quality and service level of goods and services differ between the time of estimation and the time of contract fulfillment.

In addition, the primary evaluation means can perform a combination of the evaluation of the goods or the services and the evaluation of the person in charge as the primary evaluation.

As a result, the primary evaluation means can perform a combination of the evaluation of the product or service and the evaluation of the person in charge as the primary evaluation. As a result, not only the goods or services provided by the supplier but also the information about the person in charge can be included in the primary evaluation.

In addition, the secondary evaluation means can perform a combination of the evaluation of the goods or the services and the evaluation of the person in charge as the secondary evaluation.

As a result, the secondary evaluation means can perform a combination of the evaluation of the product or service and the evaluation of the person in charge as the secondary evaluation. As a result, not only the goods or services provided by the supplier but also the information about the person in charge can be included in the secondary evaluation.

Further, an estimate request means (for example, the estimate request unit 106 in FIG. 5) for determining whether or not to request an estimate for the next fiscal year or later to the supplier based on the secondary evaluation of the supplier may be further provided. it can.

This makes it possible for the quotation requesting means to decide whether or not to request the supplier for a quotation from the next fiscal year onward based on the secondary evaluation of the supplier. As a result, it is possible to select an appropriate contract partner from the next fiscal year onward by referring to the evaluation contents of the supplier.

In addition, the presenting means can further present the secondary evaluation of the supplier to the supplier.

This allows the presentation means to present a secondary evaluation of the supplier to the supplier. As a result, the supplier himself can give an opportunity to improve the quality and service level of goods or services.

1 ... server, 2 ... buyer terminal, 3,3-1 to 3-n ... supplier terminal, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... Bus, 15 ... Input / output interface, 16 ... Input unit, 17 ... Output unit, 18 ... Storage unit, 19 ... Communication unit, 20 ... Drive, 30 ... Removable media , 101 ... Person in charge information acquisition department, 102 ... Purchase target information acquisition department, 103 ... Primary evaluation department, 104 ... Presentation department, 105 ... Secondary evaluation department, 106 ... Estimate Request Department, 181 ... Buyer DB, 182 ... Supplier DB, G ... Service Provider, B, B1 to Bn ... Buyer, C, C1 to Cm ... Supplier, T ... Sales Person in charge, S ... Service person, N ... Network, SS ... Each step of service

Claims (5)

In an information processing device that evaluates a supplier who provides goods or services to a buyer
A first acquisition means for acquiring the first information from the buyer's point of view regarding the actions of the person in charge of the supplier regarding the goods or the services.
A second acquisition means for acquiring second information from the buyer's point of view regarding the goods or services after at least a part of the provision has been made by the supplier.
Of the evaluation of the goods or the services and the evaluation of the person in charge based on the first information acquired by the first acquisition means and the second information acquired by the second acquisition means. A primary evaluation means that performs at least one as a primary evaluation,
A presentation means for presenting the result of the primary evaluation to the person in charge of the supplier, and
Based on the first information newly acquired by the first acquisition means and the second information newly acquired by the second acquisition means after the presentation of the primary evaluation by the presentation means, the product or the product or the said. A secondary evaluation means in which at least one of the service evaluation and the evaluation of the person in charge is performed as a secondary evaluation.
Information processing device equipped with. The primary evaluation means performs a combination of the evaluation of the product or the service and the evaluation of the person in charge as the primary evaluation.
The information processing device according to claim 1. The secondary evaluation means performs a combination of the evaluation of the product or the service and the evaluation of the person in charge as the secondary evaluation.
The information processing device according to claim 1 or 2. The present invention according to any one of claims 1 to 3, further comprising a quotation requesting means for determining whether or not to request a quotation for the next fiscal year or later from the supplier based on the secondary evaluation of the supplier. Information processing device. The presentation means further presents the secondary evaluation of the supplier to the supplier.
The information processing device according to any one of claims 1 to 4.

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