JP2021043984A - Information processing device - Google Patents

Abstract

To achieve matching with high convenience for both a client and a skilled person in consideration of persons, products, locations, and time.SOLUTION: In a server 1 for assisting a skilled person W who provides his/her own skill and a client U who receives provision of the skill from the skilled person W, a skilled person information acquisition unit 101 acquires first information on the skilled person W. A client side information acquisition unit 104 acquires second information on the client U. The client side information acquisition unit 104 acquires third information on a location where the provision of the skill from the skilled person W is wanted. A matching unit 107 matches the skilled person W, the client U, and the location on the basis of the first information, the second information, and the third information.SELECTED DRAWING: Figure 5

Description

The present invention relates to an information processing device.

There is a service that matches a person who provides specialized skills (hereinafter referred to as "engineer") with a person who receives the skill (hereinafter referred to as "beneficiary"). There is also a technique for supporting such a matching service (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2019-46113

However, it cannot be said that the conventional techniques including the techniques described in Patent Document 1 sufficiently realize matching that is highly convenient for both the technician and the beneficiary.

The present invention has been made in view of such a situation, and an object of the present invention is to realize highly convenient matching for both a technician and a beneficiary.

In order to achieve the above object, the information processing device of one aspect of the present invention is
In an information processing device that supports a technician who provides his / her own skill and a beneficiary who receives the skill provided by the technician.
The first acquisition means for acquiring the first information about the technician, and
A second acquisition means for acquiring the second information about the beneficiary, and
A third acquisition means for acquiring a third information about a place where the technician wishes to provide the skill, and
A matching means for matching the technician, the beneficiary, and the place based on the first information, the second information, and the third information.
To be equipped.

According to the present invention, it is possible to realize highly convenient matching for both the technician and the beneficiary in consideration of people, things, places, and time.

It is a figure which shows the outline of this service which is applicable to the information processing system to which the management server which concerns on one Embodiment of the information processing apparatus of this invention is applied. It is a comparison diagram between this service and the conventional service. It is a figure which shows an example of the structure of the information processing system to which the management server which concerns on one Embodiment of the information processing apparatus of this invention is applied. It is a block diagram which shows the hardware configuration of the management server of FIG. FIG. 5 is a functional block diagram showing an example of a functional configuration required for matching processing, evaluation processing, and reward determination processing executed by the management server of FIG. It is a figure which shows the specific example of the technician information which is stored and managed in the technician DB of FIG. It is a figure which shows the specific example of the procurement place information which is stored and managed in the place DB of FIG. It is a figure which shows the outline of the example different from the example of FIG. 1 among the present services to which the information processing system to which the management server which concerns on one Embodiment of the information processing apparatus of this invention is applied is applied. It is a figure which shows the effect by this service. It is a figure which shows the content of the effect especially for a technician among the effects by this service.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
In the embodiment of the present invention, as an example of a method in which a technician provides a skill to a beneficiary, a method of providing a product or service (hereinafter referred to as "commodity or the like") using the skill is adopted. However, this is just one example.

First, with reference to FIGS. 1 and 2, the service to which the information processing system (see FIG. 3 described later) to which the management server according to the embodiment of the information processing apparatus of the present invention is applied is applied (hereinafter, "" The outline of "this service") will be explained.

FIG. 1 is a diagram showing an outline of the present service to which an information processing system to which a management server according to an embodiment of the information processing apparatus of the present invention is applied is applied.

The outline of this service will be described with reference to FIG.
This service is a service that enables quick matching that takes into account multiple types of factors including at least people, things, places, and time.
Here, matching is a combination of "people", "things", "places", and "time" among a plurality of types of elements provided by this service.
In the example of FIG. 1, as the "person", the client U as a beneficiary who receives the product or the like of the technician W and the technicians W1 to W3 as the technician who provides the product or the like are adopted. Here, the client U and the technicians W1 to W3 are both users of this service. Hereinafter, when it is not necessary to individually distinguish each of the technicians W1 to W3, these are collectively referred to as "skilled worker W".
Further, as the "place", the place P where the technician W wishes to provide the product or the like (hereinafter, referred to as "the place where the product or the like is desired to be provided") is adopted.

The multiple types of elements required for matching will be described.
Among the plurality of types of elements, the "person" includes the client U and the technician W.
Among the plurality of types of elements, the "thing" includes a product M for providing a product or the like. Here, the product M for providing a product or the like means a product including a member, a tool, or the like necessary for the technician W to provide the skill to the client U. For example, when the technician W is an interior craftsman (hereinafter, simply referred to as a "craftsman") and the content of the product or the like is a remodeling of a house, the tools and various members used for the remodeling are used as the product M for providing the product or the like. Applicable. In addition, the product M includes a product to be used by the client U who receives the service when the technician W provides the service. For example, when the technician W is a cook and the content of the product etc. is a catering service for cooking, the tableware on which the dishes are served is the one to be used by the client U who receives the service when the technician W provides the service. include.
In addition, among the plurality of types of elements, the "thing" may include information including a method of procuring a product M for providing a product or the like.
Among the plurality of types of elements, the "place" includes the desired place P for providing the product or the like.
Further, the "place" may include a facility or place H (hereinafter, referred to as "procureable place H") from which the product M for providing goods or the like can be procured. The procured place H includes, for example, a store in a home center.
Of the multiple types of factors, "time" includes, for example, the time required for the technician W to arrive at the desired place P for providing products, etc., and the desired place for providing products, etc. when the technician W visits the place H where procurement is possible. The scheduled time to arrive at P is included.
In this service, the process from estimating the cost required to provide the product etc. by the technician W, reporting the completion of the provision of the product etc., final settlement of the cost, and evaluating the technician W by the satisfaction questionnaire is the "person". It is done automatically without intervention.
Here, the satisfaction questionnaire is a survey in which the client U who receives the product or the like from the technician W evaluates the technician W who provided the product or the like. The satisfaction questionnaire will be described later.

In this service, information about the technician W (hereinafter referred to as "technical worker information") is stored and managed in the technician DB181.
The technician information includes, for example, information such as the name of the technician W, the name of the organization to which the technician belongs (for example, a company), an address, contact information, and qualifications for possession. In addition, the technician information includes the achievements, skill level, skill type, skill evaluation, area where technician W can provide products, and time when technician W can provide products (hereinafter, "provided"). Information such as "possible time") is also included. A specific example of the technician information will be described later with reference to FIG.
Further, in this service, information on the product M for providing products and the like (hereinafter referred to as "product information") is stored and managed in the product DB 182. The product information includes information that allows the product M to be uniquely identified (for example, ID information), the name and specifications of the product M to be provided, the type of the corresponding product, and inventory. Is done.
Further, in this service, information on the procured place H (hereinafter referred to as “procurement place information”) is stored and managed in the place DB 183. The procurement location information includes information that makes the procurement location H uniquely identifiable (for example, ID information), and information such as the inventory status for each procurement location H. A specific example of the procurement location information will be described later with reference to FIG. 7.

The client U and the technician W can use this service by accessing the homepage E provided by the service provider G by using the client terminal 2 and the technician terminal 3, respectively. it can.

Here, the flow of this service will be described.
By using this service, the requester U requests the technician W for a provisional order procedure and an estimate (hereinafter, referred to as “temporary order, etc.”) (step SS101). Here, the provisional order is an order form in which a formal order is promised to be officially placed at a later date and the formal order is reserved. The requester U can make a provisional order or the like by operating the requester terminal 2 to access the homepage E.
Here, for provisional orders, etc., the date and time when the product, etc. is desired to be provided (hereinafter referred to as the "desired date and time for provision"), information on the product, etc. Contains information about the address. In addition, for provisional orders, etc., information on the skill level required of the technician W (based on skill and customer evaluation), the captured image of the place where the product is provided, and the captured image of the product (for example, the captured image of the broken part). Is included. Furthermore, the provisional order, etc. also includes information on the estimated price (hereinafter referred to as "construction budget") and the artificial cost of the technician.
This service can select technicians, etc. by using this information included in this provisional order, etc.

When a provisional order is placed by the client U, the technician information stored in the technician DB181 is automatically searched (step SS102). Then, the technician W that matches the requested content is selected (step SS103). Hereinafter, the technician W automatically searched and selected by this service, that is, the technician W calculated based on the information such as the provisional order by the client U and the technician DB181, is referred to as "selected technician Ws". ..
In FIG. 1, for example, the technician W1 and the technician W2 are selected technicians Ws selected based on the selection result.
Further, for example, the technician W3 is a technician W who does not correspond to the requested content, that is, a technician W who is not selected as the selected technician Ws.
When the selected technician Ws is selected, the selected technician Ws may be one person or a plurality of people.

In this service, when the selected technician Ws is selected, information about the requester U (hereinafter referred to as "requester information") and information regarding the content of the request from the requester U (hereinafter referred to as "request information"). Call) and technician information is taken into account. The requester information includes general customer information such as the name (company name) and address of the requester U, for example. The request information includes, for example, the date and time when the requester U wants to provide the product, the information on the product, the type and content of the product, the address of the desired place P to provide the product, and the technician W. Contains information such as skill level. Specifically, the skill level required of the technician W is indicated by the degree of conformity of the "skill level" and the "evaluation" as the technician information stored in the technician DB181.
The technician information includes information indicating the current position of the technician W (hereinafter referred to as "technical worker position information") in addition to the above-mentioned information such as the available time. The technician position information includes, for example, GPS (Global Positioning System) information provided in the technician terminal 3 and information that allows the technician terminal 3 to be uniquely identified (for example, ID information of the technician terminal 3). .. In this way, in this service, when selecting the technician W, information that changes from moment to moment, such as the available time and the technician position information, is taken into consideration. This makes it possible to realize quick matching considering the current position of the technician.

When the selected technician Ws is selected, the management server 1 consults the selected technician Ws for an order (step SS104). When the order is consulted, the selected technician Ws is provided with the requester information and the request information, as well as information on the desired date and time of provision and the address of the desired place P for providing the product. In addition, information on products, etc., information on available locations H, and information on construction budgets are provided. Furthermore, information such as the forecast of the traffic time to the place (for example, the traffic time calculated from the distance between the available place H and the current position of the selected technician Ws), the allowance for the technician (artificial fee), etc. is also provided. ..
Specifically, the requester information and the request information are transmitted from the management server 1 to the technician terminal 3 of the selected technician Ws. By operating the technician terminal 3, the selected technician Ws confirms the requester information and the request information transmitted from the management server 1 and determines whether or not to receive an order. Then, the selected technician Ws inputs and transmits the determination result of whether or not there is an order to the technician terminal 3 as a manifestation of intention for the consultation (step SS106).

Further, in this service, when a provisional order is placed by the requester U, the product information stored in the product DB 182 is automatically searched (step SS102).
Then, a product M for providing a product or the like that matches the requested content is selected (step SS103). Here, even if the selected technician Ws does not have the product M provided, the selected technician Ws procures the product provided M before arriving at the desired place P for providing the product. If it can be done, it is possible to provide products and the like. Therefore, when the product M for providing the product or the like is selected, the procurable place H that can provide the product M for providing the product or the like to the selection technician Ws is selected based on a predetermined standard. As the "predetermined standard", for example, the place closest to the desired place P for providing the product or the like may be selected as the place H that can be procured. Further, for example, as a "predetermined standard", a standard may be used such that the procurement available place H located closest to the current position of the selected technician Ws is selected. After that, an inventory inquiry is made to the selected procurable place H. Specifically, the management server 1 makes an inquiry to the procurement location server 4 that manages the selected procurement location H as to whether or not the product M such as a product can be provided.
Here, as the contents of the inquiry, for example, as category information and information on the technician W, the current location of the selected technician Ws, the ID of the selected technician Ws, the name of the selected technician Ws, the telephone number of the selected technician Ws, etc. included. Further, the category information indicates a classification category used when classifying products and the like.
Then, the procurement location server 4 returns a reply to the management server 1 as to whether or not the product M for providing the product or the like can be provided (step SS105). When the content of the response from the procurable place H is "OK", the management server 1 informs the technician terminal 3 of the selected technician Ws about the procurable place H (hereinafter, "procureable place information"). ") Is sent. Procurement available location information includes inventory information of products and the like, and information of products and the like. In addition, the information on available locations includes information such as the name, address, map, contact information, and name of the person in charge of the available location H, as well as the time required from the current position of the selected technician Ws to the available location H, and transactions. Time available, route guidance, etc. are included.

The selected technician Ws inputs the scheduled time of arrival at the desired place P for providing the product or the like by operating the technician terminal 3. The information indicating the estimated time of arrival input to the technician terminal 3 is transmitted to the management server 1 (step SS107). Here, in the example of FIG. 1, there is only one selected technician Ws (skilled worker W2), but there are cases where there are a plurality of selected technicians Ws. In that case, the management server 1 transmits information indicating the selected technician Ws having the earliest estimated time of arrival to the requester terminal 2 (step SS108). Although not shown, the selected technician Ws with the earliest estimated time of arrival will be treated as the "temporary order technician Wt" who has made the provisional order from this point.
Here, the provisional order is an order form in which a formal order is promised to be officially placed at a later date and the formal order is reserved.

When the information indicating the provisional order technician Wt is transmitted, the client U decides whether or not to formally place an order with the provisional order technician Wt. When a formal order is placed with the provisional order technician Wt, that fact is input to the requester terminal 2 and transmitted to the management server 1 (step SS109). At this time, the desired place P for providing the product or the like is a place where the product or the like is provided (hereinafter, referred to as “the place where the product or the like is provided P”). When a formal order is placed, the management server 1 performs an approximate settlement process (step SS110).

When the management server 1 transmits information indicating that a formal order is to be placed from the requester terminal 2, the management server 1 transmits the information indicating that fact to the technician terminal 3 of the provisional order technician Wt (step SS111). Although not shown, when a formal order is placed by the client U, the provisional order technician Wt will be treated as the "order technician Wf" from that point.

In addition, among the procurable locations H extracted by the management server 1, a formal request for provision of the product or the like offering material M is made to the procureable location H located closest to the product or the like provision location P. Is performed (step SS112). Although not shown, the procurement available place H that has received the formal provision request will be treated as the "conforming procurement place Hc" from that point when the provision request is accepted (step SS113).

The management server 1 requests the provision of the product M and the like, and transmits, for example, the following information to the procurement location server 4 that manages the conforming procurement location Hc. That is, the management server 1 transmits the information about the product or the like officially ordered from the order technician Wf and the technician position information of the order technician Wf to the procurement location server 4. Further, the management server 1 also transmits information such as the time required for the order technician Wf to arrive at the conforming procurement location Hc to the procurement location server 4 (step SS114).

At the conforming procurement place Hc, when the order technician Wf visits the conforming procurement place Hc, the product M to be provided to the order technician Wf is prepared (step SS115).
When the order-receiving technician Wf visits the conforming procurement place Hc and receives the product or the like provision material M, then visits the product or the like provision place P and provides the product or the like to the client U.
When the order-receiving technician Wf makes necessary adjustments (step SS116) and provides the product or the like to the client U (step SS117), the order-receiving technician Wf inputs that fact to the technician terminal 3. Here, the necessary adjustment means, for example, an adjustment between the client U and the technician W. Specifically, for example, there are addition of products to be provided, adjustment of the date and time of receiving additional products, etc. at a later date.
When the above input is completed, information indicating that the ordered technician Wf has provided the product or the like (hereinafter referred to as "skilled technician completion report") is transmitted to the management server 1 and the requester terminal 2 (hereinafter referred to as "skilled technician completion report"). Step SS118). For example, the technician completion report includes images (including still images or videos) before and after receiving the product, etc., a completion report, the presence or absence of additional products, etc., additional costs, etc. ..
When the management server 1 receives the technician completion report transmitted from the technician terminal 3, the service provider G approves it. Further, when the requester terminal 2 receives the technician completion report transmitted from the technician terminal 3, the requester U approves the report. When the approval by the service provider G and the client U is completed, the final settlement is executed (step SS119). For example, the final settlement includes an estimated cost, an additional cost, and the like.
As a result, the order technician Wf completes the provision of products and the like to the client U.

After that, although not shown, the service provider G conducts a satisfaction questionnaire to the client U regarding the products and the like provided by the order technician Wf. Specifically, the management server 1 transmits a satisfaction questionnaire about the product or the like to the requester terminal 2 of the requester U who has received the product or the like provided by the order technician Wf.
As a result, the client U who has received the product or the like evaluates the order-receiving technician Wf. That is, the management server 1 evaluates the order-receiving technician Wf based on the result of the satisfaction questionnaire. Then, based on the evaluation result, the management server 1 evaluates the skill among the technician information of the technician W stored and managed in the technician DB181, and raises or lowers the unit price of the product or the like. And decide. This makes it possible to build a personnel evaluation system that can improve the motivation of the order-receiving technician Wf.

According to this service, the following effects and merits can be expected. That is, it is possible to utilize the so-called “return” technician W who is rehired after retiring once. As a result, the cost borne by the client U can be reduced. For example, if the technician W is a craftsman, the daily allowance is usually about 20,000 yen, but even for small-scale construction (for example, the shelf board is broken), the day including free time before and after the work time. Per diem can occur. On the other hand, according to this service, the craftsman can use the free time before and after the work time to allocate to the requested work.
As a result, for example, the client U can undertake the construction at a cost of about 5,000 yen. It is also possible to share the daily allowance of a craftsman among a plurality of clients U. As a result, the cost borne by each client U can be reduced.
In addition, according to this service, the daily sales of the technician W can be increased. For example, a craftsman who undertakes the above-mentioned small-scale construction work with a daily allowance of 20,000 yen can earn extra income by allocating the above-mentioned free time to the work requested by another client U, and the daily allowance is 20,000 yen. It is possible to obtain a plus α. As a result, the technician W can obtain a daily allowance of, for example, about 23,000 yen.
In addition, according to this service, it is possible to construct an objective and fair reward system based on the content of the evaluation of the technician W by the client U. As described above, when the provision of the product or the like by the technician W is completed, the satisfaction questionnaire for the client U is carried out. The results of this questionnaire are scored for absolute evaluation and reflected in the technician information. As a result, the hourly wage amount and the reward amount of the technician W will fluctuate based on this absolute evaluation. Further, the technician W having a high absolute evaluation may be weighted so as to be preferentially selected as the selected technician Ws. Even if the number of satisfaction questionnaires is registered in the technician DB181, and based on these data, for example, once every six months, the total score is calculated, the technicians are ranked, and the artificial fee is determined. Good. In addition to the results of the satisfaction questionnaire, for example, skill training sessions and training tests are conducted, and the number of participation in skill training sessions and the results of the training tests are reflected in the hourly wage and remuneration of technician W. You may do so.
In addition, according to this service, it is possible to provide employment opportunities to freelancers and sub-businesses.
In addition, according to this service, it is possible to expect an increase in sales due to an improvement in the location utilization rate of the location provider. Specifically, for example, depending on the product or the like to be provided, the place where the product or the like is desired to be provided or the place where the product or the like is provided P may be a place owned by a third party other than the client U. In that case, since the place provider is an on-demand type order form in which the technician W provides products, etc. in response to the request of the client U, the technician W, etc., the place provider operates the place. It is possible to facilitate the planning of the operation schedule. As a result, since the vacant time and the vacant space can be effectively utilized, there are effects such as an increase in sales per sales floor area and an improvement in the occupancy rate (decrease in the vacancy rate) due to a decrease in the vacant time and the space.
In addition, according to this service, it is possible to expect an increase in sales of a person who provides a product M for providing goods (for example, a store of a home center, a sales office of a building materials trading company, etc.).

In addition, according to this service, it is possible to integrate logistics and construction. That is, this service does not merely match the client U and the technician W.
This service includes ordering and ordering of products provided by technician W, distribution of goods M for providing products, provision of products by technician W (for example, construction by craftsmen), and settlement of consideration for products, etc. This is a service that makes it seamless by performing on-line. In other words, this service can be said to be a service that makes it possible to provide an innovative IT platform.

Specifically, for example, when the product or the like provided by the craftsman as the technician W is "house remodeling", all the procedures required for the remodeling are standardized and centrally managed. That is, the ordering by the client U, the arrangement of the craftsman, the cost estimation, the sale of the product M (for example, the parts required for remodeling) by the distributor or the manufacturer, the payment of the cost, and the construction by the craftsman are standardized. Is centrally managed.
As a result, real-time and seamless matching of people, objects, places, and times is realized. As a result, quick construction can be performed by a craftsman, so that a remodeling service of, for example, a minimum of 3 hours can be realized.

Summarizing the above, according to this service, it is possible to realize the following innovative functions (1) to (7).
That is, (1) seamless ordering and settlement functions can be realized.
(2) It is possible to realize a function of quick matching between the client U (for example, the contractor) and the technician W (for example, a craftsman).
(3) The function of scoring the skill (skill) of the technician W (for example, a craftsman) can be realized.
(4) It is possible to realize the function of speeding up payment of remuneration (for example, wages and artificial charges) to the technician W (for example, craftsman) (for example, immediate payment after construction).
(5) It is possible to realize the function of speeding up the estimation by managing the remuneration (for example, wages and artificial charges) using the database.
(6) It is possible to realize the function of factoring the remuneration of the technician W (for example, a craftsman) (for example, wages and artificial charges) and the accounts receivable of goods and the like (for example, home remodeling).
(7) Functions such as utilization of a database (for example, creation of a sales plan) for the needs of products and the like (for example, home remodeling) can be realized.

FIG. 2 is a comparison diagram between this service and the conventional service.

FIG. 2 shows a specific example when the technician W is a craftsman. The upper part of FIG. 2 shows the flow of the conventional service. In the conventional service, the client U, who is the owner, selects building materials and prepares a rough estimate on the ON line. After that, on the OFF line, confirmation to the construction shop, arrangement of craftsmen, and the current condition (field survey) are performed. When the current situation (field survey) is conducted, a final estimate is created. After that, on the ON line, orders are received, construction schedules are adjusted, and building materials (materials for providing products, etc. M) are received, and construction is started.
The lower part of FIG. 2 shows the flow of this service. In this service, selection of building materials (materials for providing products, etc. M), adjustment of construction schedule, preparation of rough estimate, arrangement of craftsmen, and ordering are all done on-line. After that, on the OFF line, the building materials (materials for providing products, etc. M) are received and the current condition (field survey) is performed, and the construction is started.
In this way, according to this service, since the entire flow up to the order is performed on the ON line, smooth transactions between the client (client U) and the craftsman (technical worker W) are realized.

FIG. 3 is a diagram showing an example of the configuration of an information processing system to which the management server according to the embodiment of the information processing apparatus of the present invention is applied.

The information processing system shown in FIG. 3 includes a management server 1, requester terminals 2-1 to 2-n (n is an integer value of 1 or more), and technician terminals 3-1 to 3-m (m is 1 or more). The procurement location server 4 and the analysis center server 5 are connected to each other via a predetermined network N such as the Internet.

The management server 1 is an information processing device managed by the service provider G. The management server 1 realizes this service while appropriately communicating with the requester terminals 2-1 to 2-n, the technician terminals 3-1 to 3-m, the procurement location server 4, and the analysis center server 5, respectively. Perform various processes to do so.

The requester terminals 2-1 to 2-n are information processing devices operated by the requester U. The client terminals 2-1 to 2-n are composed of, for example, a personal computer, a smartphone, a tablet, or the like. In the present specification, when it is not necessary to individually distinguish each of the requester terminals 2-1 to 2-n, these are collectively referred to as each of the "requester terminals 2".

The technician terminals 3-1 to 3-m are information processing devices operated by the technician W. The technician terminals 3-1 to 3-m are composed of, for example, a personal computer, a smartphone, a tablet, or the like. In the present specification, when it is not necessary to individually distinguish each of the technician terminals 3-1 to 3-m, these are collectively referred to as each of the "skilled person terminals 3".

The procurement location server 4 is an information processing device that manages the procurement location H. The procurement location server 4 executes various processes for realizing this service while appropriately communicating with the management server 1 and the technician terminal 3.

The analysis center server 5 is an information processing device managed in the construction analysis center C. The analysis center server 5 executes various processes for realizing this service while appropriately communicating with the management server 1 and the technician terminal 3. The details of the construction analysis center C and the analysis center server 5 will be described later with reference to FIG.

Next, the hardware configuration of the management server 1 that executes various processes in the information processing system shown in FIG. 3 will be described.
FIG. 4 is a block diagram showing a hardware configuration of the management server of FIG.

The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, and an output unit 17. A storage unit 18, a communication unit 19, and a drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The input unit 16 is composed of various hardware buttons and the like, and inputs various information.
The output unit 17 is composed of various liquid crystal displays and the like, and outputs various information.
The storage unit 18 is composed of a DRAM (Dynamic Random Access Memory) or the like, and stores various data.
The communication unit 19 uses other devices (for example, requester terminals 2-1 to 2-n in FIG. 3, technician terminals 3-1 to 3-m, procurement location server 4, and analysis) via the network N including the Internet. Controls communication with the center server 5).

The drive 20 is provided as needed. A removable media 40 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 40 by the drive 20 is installed in the storage unit 18 as needed. Further, the removable media 40 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the requester terminals 2-1 to 2-n, the technician terminals 3-1 to 3-m, the procurement location server 4, and the analysis center server 5 in FIG. 3 are also the hardware shown in FIG. It can have basically the same configuration as the configuration. Therefore, the description of the hardware configurations of the requester terminals 2-1 to 2-n, the technician terminals 3-1 to 3-m, the procurement location server 4, and the analysis center server 5 will be omitted.

Next, the functional configuration of the management server 1 having the hardware configuration of FIG. 4 will be described.
FIG. 5 is a functional block diagram showing an example of a functional configuration required for the matching process, the evaluation process, and the reward determination process executed by the management server 1 of FIG.

The "matching process" refers to a process of matching the requester U and the technician W among the processes required to provide the above-mentioned service.
The "evaluation process" refers to a process for evaluating an individual technician W among the processes required to provide the above-mentioned service.
The "reward determination process" refers to a process for determining the content of the reward received by each technician W among the processes required to provide the above-mentioned service.

As shown in FIG. 5, when the matching process is executed by the management server 1 of FIG. 4, the technician information acquisition unit 101, the technician information management unit 102, and the homepage management unit are executed in the CPU 11 of the management server 1. The 103, the requester side information acquisition unit 104, the object information acquisition unit 105, the location information acquisition unit 106, the matching unit 107, and the presentation unit 108 function.
Further, when the evaluation process is executed by the management server 1, the evaluation unit 109 further functions in the CPU 11 of the management server 1.
Further, when the reward determination process is executed by the management server 1, the reward determination unit 110 further functions in the CPU 11 of the management server 1.

Further, in one area of the storage unit 18 of the management server 1, a technician DB181, a thing DB182, and a place DB183 are provided.

The technician information acquisition unit 101 acquires technician information.
Further, the technician information acquisition unit 101 acquires information including at least technician position information as technician information. The specific method for the technician information acquisition unit 101 to acquire the technician position information is not particularly limited. As a method of acquiring the technician information, for example, a method of acquiring the information input to the technician terminal 3 by the technician W, a method of acquiring the GPS position information of the technician terminal 3, and the like can be adopted.
In addition to the technician information, the technician information acquisition unit 101 can also acquire information on the result of determining whether or not to receive an order, information indicating the estimated time of arrival, information indicating that a formal order is placed, and the like.

The engineer information management unit 102 manages the engineer information acquired by the engineer information acquisition unit 101. Specifically, for example, the technician information management unit 102 stores and manages the technician information acquired by the technician information acquisition unit 101 in the technician DB 181.

The homepage management unit 103 manages the homepage E provided by the service provider G. Specifically, for example, the homepage management unit 103 manages the requester side information acquisition unit to present the requester information, the request information, etc., such as the provisional order acquired on the homepage E.

The requester side information acquisition unit 104 acquires the requester information.
In addition, the requester side information acquisition unit 104 acquires the request information.
Further, the requester side information acquisition unit 104 acquires request information including at least information indicating the desired place P for providing the product or the like as the request information. Specifically, for example, the requester side information acquisition unit 104 acquires the requester information and the request information entered in the predetermined input form of the homepage E.
In addition to the requester information and the request information, the requester side information acquisition unit 104 can also acquire information such as provisional ordering and information to the effect that a formal order is placed.

The object information acquisition unit 105 acquires the fourth information as information about the object to be used for providing the skill.
That is, the product information acquisition unit 105 acquires product information as information regarding the product M for providing products and the like.
Here, the thing to be used for providing the skill includes the parts and tools necessary for the technician W to provide the skill to the client U, including the product M for providing the product and the like.
In addition, the product information acquisition unit 105 acquires information including a procurement method of the product M for providing products and the like as at least a part of the product information.
The object information acquired by the object information acquisition unit 105 is stored and managed in the object DB 182. Specifically, the product information acquisition unit 105 acquires the product information by making an inquiry to the procurement location server 4 of FIG.

The location information acquisition unit 106 acquires procurement location information as information regarding the procurement method of the product M to be provided. The procurement location information acquired by the location information acquisition unit 106 is stored and managed in the location DB 183. Specifically, the location information acquisition unit 106 acquires procurement available location information by making an inquiry to the procurement location server 4 of FIG.

The matching unit 107 matches the technician W, the client U, and the desired place P for providing the product or the like based on the technician information, the client information, and the request information.
Further, the matching unit 107 is based on the technician information, the client information, the request information, the product information, and the procurement location information, and the technician W, the client U, the procurable location H, the product, and the like. It is also possible to perform matching with the desired provision location P.
Specifically, for example, the matching unit 107 arrives at the client U, the technician W, the product M, the procurable place H, the desired product provision location P, and the technician W at the desired product provision location P. Based on the information such as the scheduled time to be set, the requester U, the technician W, and the desired place P for providing the product etc. are matched. As a result, in the matching between the client U and the technician W, it is possible to realize the matching in consideration of people, objects, places, and time.

The presentation unit 108 controls to present the information necessary for realizing the matching. Specifically, for example, the presentation unit 108 controls to present information indicating the selected technician Ws having the earliest estimated time of arrival, information on the technician completion report, and the like.
In addition, the presentation unit 108 can also control to present information on consultation of orders, information indicating that a formal order is placed, information on final settlement, and the like.
Further, the presentation unit 108 controls for presenting information regarding an inquiry as to whether or not the product M for providing the product or the like can be provided.

The evaluation unit 109 evaluates the skill of the technician W based on the result of the evaluation of the technician W by the client U. This makes it possible to perform an objective and fair evaluation of the technician W. Specifically, for example, the evaluation unit 109 evaluates the technician W based on the result of the satisfaction questionnaire transmitted from the requester terminal 2.

The reward determination unit 110 determines the content of the reward that the technician W should receive based on the result of the evaluation by the evaluation unit 109. Specifically, for example, the reward determination unit 110 determines the reward amount in the evaluation unit 109 as the evaluation based on the result of the satisfaction questionnaire is higher. As a result, the technician W can receive the reward based on the fair evaluation, so that the fairness of the reward can be guaranteed.

6 and 7 are diagrams showing specific examples of the technician information and the procurement location information, which are stored and managed in the technician DB and the location DB of FIG. 5, respectively.

FIG. 6 shows a specific example of the technician information stored and managed in the technician DB181 of FIG.
That is, in the technician DB181, as technician information, the technician W can be uniquely identified, the technician W's "name", the technician W's "company name", and the technician. The "address" of W is associated. Further, the technician DB181 includes the "skill type" of the technician W, the "skill level" of the technician W, the "evaluation" of the technician W based on the result of the satisfaction questionnaire by the client U, and the "evaluation" of the technician W. "Available area" and "Other (remarks)" are also associated.

FIG. 7 shows a specific example of procurement location information stored and managed in the location DB 183 of FIG.
That is, the location DB 183 is associated with the following information as the procurement location information in the case of a home center which is an example of the procurement location H.
For example, in the location DB 183, a "store code" that can uniquely identify a store in a home center is associated with a "company name" of the home center and a "store name" of the store in the home center. Further, the location DB 183 is associated with the "address" of the home center store, the "equipment (corresponding equipment)" as the product M for providing products that can be procured at the home center store, and the "person in charge" of the home center store. ing. Subsequently, the location DB 183 is associated with the "business hours" of the home center store, the "inventory status" of the home center store, and "others (remarks)". Further, although not shown, the procurement location information can include information on the category used for classifying the product or the like provided product M that can be provided at the procurement location H.

Next, with reference to FIG. 8, an outline of this service different from the example shown in FIG. 1 will be described.

FIG. 8 is a diagram showing an outline of an example different from the example of FIG. 1 among the services to which the information processing system to which the management server according to the embodiment of the information processing apparatus of the present invention is applied is applied. ..

The example of FIG. 8 is different from the example of FIG. 1 in that it has a “construction analysis center C”. In addition, the point that "craftsman" is displayed as a specific example of the technician W and the point that "place where parts and the like can be obtained" and "place where building materials can be obtained" are displayed as a specific example of the place H where procurement is possible. It is different between FIG. 1 and FIG. That is, the "craftsman", the "craftsman DB281", the "location where parts and the like can be obtained", and the "location where building materials can be obtained" in the example of FIG. 8 are the "technical worker W" and the "technical worker" in FIG. 1, respectively. It corresponds to "DB181" and "procureable place H" respectively. Further, the "craftsman information" stored and managed in the craftsman DB 281 corresponds to the "engineer information" stored and managed in the technician DB 181.
The construction analysis center C manages the analysis center server 5 shown in FIG. When the requester U makes a provisional order, the analysis center server 5 selects the "selected craftsman" as the selected technician Ws in FIG. 1 and selects the product M to be provided. These selections are based on the request information provided by the requester U at the time of provisional ordering, and information on the type of construction required, the skills required of craftsmen, and the materials required for construction (materials M for products, etc.). It is done based on. The request information provided by the requester U at the time of provisional order includes information on the product, the type of construction, the captured image of the site, the product number that can identify the product at the site, the captured image of the product, etc. Is done. The captured image of the site includes, for example, an image captured by the client U when a provisional order is placed, and includes captured images of the top, bottom, left, right, front and back of the construction site. The captured image of the product at the site is, for example, the shape of the product, which is captured by the client U when a provisional order is placed, and is information necessary for selecting the product M to be provided. Includes products whose manufacturer name, product number, etc. can be identified. These captured images are used at the construction analysis center C when determining the type of construction required for the construction, the skills required of craftsmen, the members required for the construction, and the like.
The place where the parts can be obtained corresponds to the store of the home center, etc., which holds the parts used in the construction as inventory. The place where building materials can be obtained corresponds to the sales office or warehouse of a building materials trading company that holds materials used in construction as inventory. Further, although not shown, a building material maker or the like that delivers members, building materials, etc. can be included in the place where members and the like are available and the place where building materials are available.

FIG. 9 is a diagram showing the effect of this service.

In addition, according to this service, the satisfaction level of each customer (client U) and technician W (for example, craftsman) can be maximized, so that the market for products (for example, house remodeling) can be expanded. By doing so, it is possible to maximize the products and the like (for example, the distribution of building materials). In other words, by clarifying the latent needs of products (for example, house remodeling) and improving the remuneration (for example, daily allowance) of the technician W (for example, craftsman), the market for products etc. (for example, house remodeling) is expanded. Can be planned.
That is, by having merits for the customer (client U) and the technician W (for example, a craftsman), for example, the demand for remodeling is stimulated, more building materials are sold, and the entire market can be expanded rapidly.
According to this service, there are the following (1) to (3) as merits.
For example, (1) the service beneficiary cost on the client U side can be reduced by utilizing the so-called “return” technician W.
(2) It is possible to improve the convenience of being able to easily request even minor work.
(3) You can expect merits such as cheerful accounting, promptness, and a sense of trust based on the fair evaluation system of technician W.
As a result, the satisfaction level of the client U can be improved, so that the latent needs can be clarified.
That is, as shown in FIG. 9, the LTV (Life Time Value / customer lifetime value) of the customer (client U) can be improved by meeting the conventional needs. As a result, the needs of the customer (requester U) are expanded, so that the customer contact time is increased and cross-selling can be realized. As a result, it can lead to the creation of customer (client U) needs.
Specifically, by collecting new information from the customer (requester U) from the perspective of providing low-priced products (for example, construction) realized by this service, the needs of the customer (requester U) can be met. It will be possible to lead to creativity. In other words, the needs for various products (for example, home remodeling) that have not been seen until now are clarified by this easy-to-use service, so that daily life can be improved.

FIG. 10 is a diagram showing the content of the effect on the technician among the effects of this service.

According to this service, it is possible to increase the daily sales of the technician W. That is, as described above, the technician W can earn extra income by effectively utilizing the free time before and after the sales in addition to the sales in the field work of the main business.
Further, according to this service, since the technician W is evaluated fairly, the technician W with a high skill level can perform the work under advantageous conditions. For example, in the general construction industry and the remodeling industry, there has been a custom of subcontracting and subcontracting, and it has been difficult to pay attention to the skill level of each craftsman (engineer W). In addition, there were few cases in which an appropriate remuneration (for example, daily allowance) was paid to a craftsman (technical worker W). On the other hand, according to this service, the craftsman (technical worker W) is evaluated fairly, so that a strong incentive for improving the skill can be generated.
In addition, according to this service, wasteful travel time can be reduced by using the technician location information. That is, since the current position of the technician W is managed in real time by the technician position information, effects such as an increase in sales per space sales floor area, an improvement in the occupancy rate, and a decrease in the vacancy rate can be expected. ..
In addition, according to this service, it is possible to provide employment opportunities to freelancers and sub-businesses. For example, it is possible to work by effectively utilizing the gap time, such as receiving an order for light work only once a day. For this reason, among the technicians W, the door is opened not only to the craftsmen who belong to the construction shop, but also to freelancers and sub-contractors who are not, and employment opportunities are provided. By providing employment opportunities to freelancers and sub-contractors, it is possible to respond to work style reforms of craftsmen (skilled workers W), which can contribute to the development of the construction industry. As a result, it can be linked to CSR (corporate social responsibility) activities.
That is, according to this service, it is possible to increase the daily sales of the technician W and reduce unnecessary travel time and intermediate costs. In addition, in the technician W, an incentive for improving the skill works, and income and reward can be realized at a high level.

In addition, after the provision of this service is started and stable operation is performed, this service can be expanded to the outside as an ASP (Application Service Provider) service. The “outside” here includes, for example, a real estate management company, a condominium company, a hotel / accommodation facility, a restaurant, and the like. That is, by developing this service, it becomes possible to grow into an ASP service that can generate profits by itself.

Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, and the like within the range in which the object of the present invention can be achieved are included in the present invention. Is.

For example, in the above-described embodiment, a craftsman (interior craftsman) has been described as an example of a craftsman, but the “technical worker” in the present invention is not limited to a craftsman. The "technical worker" in the present invention may be a person who can demonstrate some "skill" in business, and is not particularly limited to a craftsman. For example, a person who can demonstrate "skills" in all fields, such as a doctor in the medical field and a stylist in the apparel field, can be regarded as a "technician".

Further, for example, in the above-described embodiment, it has been explained that this service is a service that enables quick matching in consideration of a plurality of types of factors including at least people, things, places, and time. Not limited to that.
That is, in the above-described embodiment, matching including "time" is performed, but "time" and "place" are not essential, and "technical worker W" and "client U" as "persons", In addition, it is sufficient if the desired place P for providing products, etc. as a "place" can be matched.

Further, for example, in the above-described embodiment, it is described that the “place” of the matching elements includes the desired place P for providing the product or the like, but the present invention is not particularly limited to this.
That is, as the desired place P for providing the product or the like, a place other than the place where the client U wants to provide the product or the like of the technician W may be used as a matching element.
Specifically, for example, a place designated by the technician W may be included as a place where the technician W's products or the like are to be provided. A place where the technician W can receive the product or the like of the technician W only at a predetermined place (for example, a factory) may be included.

Further, for example, in the above-described embodiment, it is described that among the matching elements, the "product" includes the product M for providing a product or the like, but the present invention is not particularly limited to this.
That is, the product M for providing goods is only an example of the product used for providing skills.

Further, for example, in the above-described embodiment, steps SS101 to 119 have been described for the flow of the service, but the present invention is not particularly limited thereto.
That is, the order of steps may be changed as the flow of this service.
Specifically, for example, the desired place P for providing the product or the like may be determined first, and then the technician W may be selected.
Thereby, for example, the technician W can be appropriately selected by matching according to the request contents of the requester U.

Further, for example, in the above-described embodiment, the fourth information has been described as information about an object to be used for providing skills, but the fourth information is not particularly limited thereto.
That is, the fourth information may include all information about the thing to be provided, such as the provision of skills, and may include, for example, procurement place information in addition to the thing information.

Further, for example, in the above-described embodiment, it has been described that the technician DB181, the object DB182, and the location DB183 are provided in one area of the storage unit 18 of the management server 1, but the present invention is not particularly limited thereto. ..
That is, it may be provided in addition to the technician DB181, the object DB182, and the place DB183.
Specifically, for example, a wage DB may be provided.
By storing the wage information related to the provision of various products in the wage DB, it is easy to know how much the wage is based on the product information included in the request information and the type and content of the product etc. desired to be provided. I can judge.

Further, for example, the technician information shown in FIG. 6 is only an example of technician information stored and managed in the technician DB181 of FIG. In addition to the items shown in FIG. 6, for example, information indicating contact information such as the e-mail address and mobile phone number of the technician W, the URL (Uniform Resource Locator) of the homepage of the technician W or the company to which the technician W belongs, and the skill. It is possible to manage the nationality of person W, the field of specialty of technician W, the number of satisfaction questionnaires, artificial charges, etc. as technician information.

Further, for example, in the above-described embodiment, the requester U and the technician W access the homepage E provided by the service provider G by using the requester terminal 2 and the technician terminal 3, respectively. This service is used by, but it is not limited to it. The client U and the technician W may use the service by using, for example, the client terminal 2 and the technician terminal 3 in which the dedicated application software for the user of the service is installed. it can.

Further, the hardware configuration shown in FIG. 4 is merely an example for achieving the object of the present invention, and is not particularly limited.

Further, the functional block diagram shown in FIG. 5 is merely an example and is not particularly limited. That is, it suffices if the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. ..

Further, the location of the functional block is not limited to FIG. 5, and may be arbitrary.
For example, in the example of FIG. 5, the functional blocks required for executing various processes are configured to be provided in the management server 1, but this is only an example. At least a part of these functional blocks may be provided on the requester terminal 2 or the technician terminal 3 side.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

When the processing of each functional block is executed by software, the programs constituting the software are installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

The recording medium containing such a program is not only composed of removable media, which is distributed separately from the device main body in order to provide the program to each client or each technician, but is also preliminarily incorporated in the device main body. It is composed of a recording medium or the like provided to each client or each technician in the state.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order according to the order, but are not necessarily processed in chronological order, but are arranged in parallel or individually. It also includes the processing to be executed.

Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

Summarizing the above, the information processing apparatus to which the present invention is applied need only have the following configuration, and various various embodiments can be taken.
That is, the information processing device to which the present invention is applied (for example, the management server 1 in FIG. 5) is
In an information processing device that supports a technician who provides his / her own skill (for example, technician W in FIG. 1) and a beneficiary who receives the skill provided by the technician (for example, client U in FIG. 1).
A first acquisition means for acquiring the first information (for example, technician information) regarding the technician (for example, the technician information acquisition unit 101 in FIG. 5) and
A second acquisition means for acquiring the second information (for example, requester information) regarding the beneficiary (for example, the requester side information acquisition unit 104 in FIG. 5) and
A third acquisition means (for example, the requester side information acquisition unit 104 in FIG. 5) for acquiring a third information (for example, request information) regarding a place where the skill is desired to be provided by the technician, and
A matching means for matching the technician, the beneficiary, and the location based on the first information, the second information, and the third information (for example, the matching unit 107 in FIG. 5).
To be equipped.

As a result, the beneficiary, the technician, and the place are matched based on the first information, the second information, and the third information. As a result, it is possible to realize highly convenient matching in consideration of people, objects, places, and time.

In addition, the first acquisition means can acquire information on the time until the technician arrives at the place as at least a part of the first information.

This makes it possible to perform an objective and fair evaluation in consideration of time.

In addition, the fourth acquisition means (for example, the object information acquisition unit 105 of FIG. 5) for acquiring the fourth information (for example, the object information) regarding the object (for example, the article M for providing a product or the like) provided for the provision of the skill by the technician. )
The matching means can perform the matching based on the first information, the second information, and the third information, and further based on the fourth information.

As a result, it is possible to perform matching in consideration of the goods or services provided by the technician.

Further, the fourth acquisition means acquires information (for example, product information or procurement location information) including the procurement method of the product used for the provision of the skill by the technician as at least a part of the fourth information. can do.

As a result, matching can be performed in consideration of the procurement method of the goods or services provided by the technician.

1 ... Management server, 2,2-1 to 2-n ... Requester terminal, 3,3-1 to 3-m ... Skilled person terminal, 4 ... Procurement location server, 5 ...・ Analysis center server, 11 ... CPU, 12 ... ROM, 13 ... RAM, 14 ... bus, 15 ... input / output interface, 16 ... output unit, 17 ... input unit , 18 ... storage unit, 19 ... communication unit, 20 ... drive, 40 ... removable media, 101 ... technician information acquisition department, 102 ... technician information management department, 103.・ ・ Homepage management department, 104 ・ ・ ・ Requester side information acquisition department, 105 ・ ・ ・ Object information acquisition department, 106 ・ ・ ・ Location information acquisition department, 107 ・ ・ ・ Matching department, 108 ・ ・ ・ Presentation department, 109 ... Evaluation department, 110 ... Reward determination department, 181 ... Skilled person DB, 182 ... Material DB, 183 ... Place DB, 281 ... Craftsman DB, U, U1 to Un ...・ Client, W, W1 to Wm ・ ・ ・ Skilled person, E ・ ・ ・ Homepage, M ・ ・ ・ Products provided, H ・ ・ ・ Procurable place, P ・ ・ ・ Products provided, N ・・ ・ Network, SS ・ ・ ・ Each step

Claims (4)

In an information processing device that supports a technician who provides his / her own skill and a beneficiary who receives the skill provided by the technician.
The first acquisition means for acquiring the first information about the technician, and
A second acquisition means for acquiring the second information about the beneficiary, and
A third acquisition means for acquiring a third information about a place where the technician wishes to provide the skill, and
A matching means for matching the technician, the beneficiary, and the place based on the first information, the second information, and the third information.
Information processing device equipped with. The first acquisition means is
As at least a part of the first information, information on the time until the technician arrives at the place is acquired.
The information processing device according to claim 1. Further provided with a fourth acquisition means for acquiring the fourth information regarding the thing to be used for the provision of the skill by the technician.
The matching means performs the matching based on the first information, the second information, and the third information, and further based on the fourth information.
The information processing device according to claim 1 or 2. The fourth acquisition means is
As at least a part of the fourth information, information including a method of procuring the thing to be used by the technician for providing the skill is acquired.
The information processing device according to claim 3.

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