JP2021036473A - Information processing device - Google Patents

Abstract

To provide a settlement support system which improves the convenience for a user that may have a plurality of candidates of a cost bearing destination and an administrator of the cost bearing destination.SOLUTION: A check-in information acquisition unit 101 acquires information including facility specifying information and facility use start information as check-in information. A check-out information acquisition unit 105 acquires information including facility use end information as check-out information. A check-in state management unit 102 manages the check-in state on the basis of the check-in information and the check-out information. A use charge information acquisition unit 103 acquires use charge information. A settlement destination information acquisition unit 106 acquires settlement destination information. A settlement destination management unit 107 manages the use charge information and the settlement destination information on the basis of the check-in state. A settlement support unit 108 supports settlement processing of the use charge on the basis of the settlement destination information.SELECTED DRAWING: Figure 4

Description

The present invention relates to an information processing device.

Conventionally, for example, in restaurants, retail stores, etc., there is a technique related to a POS system in which a product purchased by a customer is registered and a clearing process is performed (see, for example, Patent Document 1).

On the other hand, there is the idea of a coworking space as a place to work other than a fixed office. In the coworking space, facilities such as conference rooms, work spaces, power supplies and printers can be used by workers on business trips and freelance workers.
The company to which you belong may bear the expenses such as the usage fee of the coworking space by the worker (user) who works outside the office because the employment form is working from home or on a business trip. .. In addition, freelance workers (users) who receive individual projects are often requested for multiple projects. In that case, expenses such as usage fees in the coworking space need to be settled by different settlement destinations for each case. In addition, each usage fee may be settled from multiple payees, such as a manager (user) who manages multiple companies. Further, for example, in each of the above cases, the user may have to settle the expenses that are not essential in the coworking space (for example, the food and drink price) at his / her own expense.

Japanese Unexamined Patent Publication No. 2013-242839

However, once the user reimburses the payment to the coworking space, it becomes complicated because the procedure is separately processed for each billing address, or if the payment is made with one corporate credit card, one billing is made. It may be settled as a burden. Alternatively, it was necessary to specify the usage details for each billing destination at the cash register of the store and perform the settlement procedure.

The present invention has been made in view of such a situation, and provides a payment support system with improved convenience for users who may have multiple candidates for cost-bearing destinations and managers of cost-bearing destinations. The purpose is to provide.

In order to achieve the above object, the information processing device of one aspect of the present invention is
In an information processing device that manages the usage status of a facility by a user and the settlement of consideration for the use of the facility.
Check-in information for acquiring information including facility identification information which is information that can identify the facility and facility use start information which is information that can indicate that the user has started using the facility as check-in information. Acquisition method and
Checkout information acquisition means for acquiring information including facility use end information, which is information that can indicate that the user who has started using the facility has finished using the facility, as checkout information.
A check-in status management means for managing the usage status of the facility by the user as a check-in status based on the check-in information and the check-out information.
A consideration information acquisition means for acquiring information including the user's consideration as consideration information,
Payment destination information acquisition means for acquiring information that can indicate the payment destination of the consideration of the user as payment destination information, and
A payment destination management means that manages the consideration information and the payment destination information based on the check-in status, and
A payment support means that supports the payment processing of the consideration based on the payment destination information, and
To be equipped.

According to the present invention, it is possible to provide a payment support system with improved convenience to a user who may have a plurality of candidates for a cost-bearing destination and a manager of the cost-bearing destination.

It is a schematic diagram explaining an example of the outline of the service to which the information processing system which concerns on 1st Embodiment of this invention is applied. It is a figure which shows the configuration example of the information processing system applied when providing the service shown in FIG. 1, that is, the information processing system including the server which is 1st Embodiment of the information processing apparatus of this invention. It is a block diagram which shows an example of the hardware configuration of a server in the information processing system of FIG. It is a functional block diagram which shows an example of the functional configuration of the server of FIG. FIG. 5 is a flowchart illustrating an example of a flow of service utilization processing executed by a server having the functional configuration of FIG. It is a schematic diagram explaining the basic concept of the management service to which the information processing system which concerns on 2nd Embodiment of this invention is applied. It is a schematic diagram which shows the basic architecture (logical structure) of a management service. It is a schematic diagram which shows the content of the PDSA model of FIG. It is a schematic diagram which shows the content of the data architecture integrated by the PDSA model of a management service. It is a schematic diagram which shows the content of the management service provided in the step of "check-in" in the service model of FIG. It is a schematic diagram which shows the content of the management service provided in the step of "check-in" in the service model of FIG. It is a schematic diagram which shows the content of the management service provided in the step of "checkout" in the service model of FIG. It is a schematic diagram which shows the content of a digital resume. It is a schematic diagram which shows the contents of a helper distribution model. It is a schematic diagram which shows the content of the learning proposal service. It is a functional block diagram which shows an example of the functional structure of the server which is 2nd Embodiment of the information processing apparatus of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[First Embodiment]
FIG. 1 is a schematic diagram illustrating an example of an outline of a service (hereinafter, referred to as “the service”) to which the information processing system according to the first embodiment of the present invention is applied.
As shown in FIG. 1, the facility C functions as a restaurant during lunch time and dinner time, for example, but at other times, it functions as a co-working space and provides a work space. It also provides services such as food and drink.
While Facility C is functioning as a coworking space, the following charges will be incurred. That is, sales fees for food and drink, souvenirs, books, etc., seat usage fees for projectors and working spaces (seat fees), power for providing wireless networks and charging, and facility usage fees for conference rooms, etc. , Occurs while Facility C is functioning as a coworking space.
In this service, the user U who is a freelancer or the like can use the service provided by the facility C on the premise that he / she visits the facility C which is a coworking space or the like and pays the above-mentioned fee. In such a case, the user U and the administrator M who can bear the expenses of the user U use this service via the user terminal 2 and the administrator terminal 3. Information processing related to this service is performed by a server (described later) which is not shown via the user terminal 2 and the administrator terminal 3.

Hereinafter, the contents of this service will be described with reference to FIG.

In step ST1, the user U visits the facility C. Here, the facility C is a facility that can be used as a coworking space by the user U. However, facility C is not limited to a facility that has been specially opened as a coworking space. That is, the facility C may be a mere store such as a cafe.

In step ST2, the user U performs a check-in operation by performing an operation such as reading a two-dimensional bar code provided in the facility C using the user terminal 2. As a result, the information that the user U has visited the facility C is transmitted to the server. At this time, for example, by preparing a different two-dimensional bar code for each facility C, it is possible to specify which of the plurality of facilities C (not shown) the store has visited. That is, since the facility C can be specified by the check-in operation via the user terminal 2, it is not necessary to prepare a special terminal or the like in the facility C.

In step ST3, the server notifies the administrator terminal 3 used by the administrator M who manages the predetermined check-in information described later based on the check-in operation performed in step ST2 (hereinafter, “check-in notification””. (Sometimes called).

In step ST4, the administrator M approves or rejects the check-in notification notified in step ST3 via the administrator terminal 3. As a result, the administrator M can prevent inappropriate check-in, thereby reducing the risk of improper settlement borne by the administrator M, which will be described later. At this time, the approval may be automatic approval. In this case, the time and effort for approval by the administrator M can be reduced.

In step ST5, the user U uses a service provided by the facility C, for example, a service such as the use of the facility C or the provision of food and drink. The content of the service used at this time is input to the user terminal 2 and further transmitted to the server. However, the content of the service may be input to a terminal arranged at the facility C (not shown).

In step ST6, the user U performs a checkout operation using the user terminal 2 for each of the services received in step ST5. At this time, the user uses the user terminal 2 to specify the cost-bearing destination, that is, the billing destination. The details of designating the billing destination of the cost using the user terminal 2 will be described later.

In step ST7, the server supports payment to the billing destination of expenses based on the checkout operation performed in step ST6, and if necessary, cooperates with a payment server (not shown) to make payment when the store is closed. .. However, payment may be made not only when the store is closed, but also on the closing day of the month.

Summarizing the above, the server manages the check-in status of the user U based on the check-in operation performed by the user U when he / she visits the store. Further, the server manages the contents and charges of each service used by the checked-in user U in the facility C. As a check-out operation, the user U selects which billing destination is to bear the charges for each of the services used. As a result, the server (not shown) receives the information that the user U has left the store, manages the check-in status, and supports the settlement in which each billing party bears each charge. This enables payment.

That is, the information processing system including the server can function as a batch payment system by linking the entry / exit management process of the facility C and the payment support process.

FIG. 2 is a diagram showing a configuration example of an information processing system applied when providing the service shown in FIG. 1, that is, an information processing system including a server according to a first embodiment of the information processing apparatus of the present invention. is there.

The information processing system shown in FIG. 2 includes a service providing server 1 (hereinafter, may be abbreviated as "server 1"), a user terminal 2 used by the user U, and administrators M-1 and M-2. The administrator terminals 3-1 and 3-2 to be used and the payment server 4 are connected to each other via a predetermined network N such as the Internet.
Here, for example, it is assumed that the user U is freelance and has received an order for the matter A1 requested by the administrator M-1 and the matter A2 requested by the administrator M-2. At this time, it is assumed that the manager M-1 is a person who manages the budget of the case A1 and the manager M-2 is a person who manages the budget of the case A2. That is, it is assumed that the user U is in a position to apply for settlement to the respective managers M-1 and M-2.

In the present embodiment, it is assumed that each of the two managers M-1 and M-2 uses the manager terminals 3-1 and 3-2, respectively. However, hereinafter, when it is not necessary to individually distinguish between the administrators M-1, M-2 and the administrator terminals 3-1 and 3-2, they are referred to as "administrator M" and "administrator terminal 3". ..

The user U visits the store as step ST1 in FIG. 1, and operates the user terminal 2 as step ST2 to perform a check-in operation. At this time, the user terminal 2 transmits the information that the user has visited the facility C according to the check-in operation to the server 1 as the check-in information.

The server 1 notifies the administrator terminal 3 of the check-in based on the check-in information as step ST3 of FIG. The administrator M who has confirmed the check-in notification via the administrator terminal 3 approves or rejects the check-in as step ST4 of FIG.

The approved user U receives the service provided by the facility C and registers the service provided by using the user terminal 2 as step ST5 in FIG. At this time, the user terminal 2 transmits the information of the service used in the facility C accompanying the use of the service to the server 1 as the usage fee information.

The user U performs a checkout operation when leaving the store as step ST6 in FIG. At this time, the user U performs a checkout operation for selecting a payment destination for each usage fee of the provided service. That is, for example, the usage fee such as the so-called seat charge when using the facility C is registered to be settled at the settlement destination managed by the administrator M, and the usage fee for the light meal taken at the facility C is settled at the settlement destination at private expense. Register. At this time, the user terminal 2 transmits the payment destination information as the checkout information to the server 1 according to the checkout operation.

The server 1 that has received the checkout information supports payment from each payment destination based on the checkout information. That is, the payment destination and the payment content are transmitted to the payment server 4 to support the payment. As a result, as step ST7 in FIG. 1, payment is made when the store is closed.

FIG. 3 is a block diagram showing a hardware configuration of the server 1 in the information processing system of FIG.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, and an input unit 17. , A storage unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
Data and the like necessary for the CPU 11 to execute various processes are also appropriately stored in the RAM 13.

The CPU 11, ROM 12 and RAM 13 are connected to each other via the bus 14. An input / output interface 15 is also connected to the bus 14. An output unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

The output unit 16 is composed of a display, a speaker, and the like, and outputs various information as images and sounds.
The input unit 17 is composed of a keyboard, a mouse, and the like, and inputs various information.

The storage unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 communicates with another device (user terminal 2 or administrator terminal 3 in the example of FIG. 1) via a network N including the Internet.

A removable media 31 made of a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable media 31 by the drive 20 is installed in the storage unit 18 as needed.
Further, the removable media 31 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18.

Although not shown, the user terminal 2 and the administrator terminal 3 of the information processing system of FIG. 2 have basically the same configuration as the hardware configuration shown in FIG. However, the user terminal 2 may have an imaging unit such as a camera as one of the input units 17.

FIG. 4 is a functional block diagram showing an example of the functional configuration of the server of FIG.

In the example of FIG. 4, the functional configuration when the service in FIG. 1 is used is drawn. That is, in the example of FIG. 4, in addition to the server 1, the user terminal 2, the administrator terminal 3, and the payment server 4 are drawn, but this is only an example. Specifically, for example, the number of the user terminal 2, the administrator terminal 3, and the payment server 4 is not particularly limited to one.

First, the operation of the user terminal 2 by the user U corresponding to step ST1 and step ST2 in FIG. 1 will be described.

First, the user U visits the facility C, which is the target of this service.

Next, the user U operates the user terminal 2 and performs a check-in operation for check-in. Specifically, the facility specific information and the facility use start information, which will be described later, are input as check-in information to the user terminal 2 by the operation of the user U. The user terminal 2 transmits the check-in information to the server 1 via the communication unit (not shown) and the network N.

When the execution of various processes of this service is controlled in the CPU 11 of the server 1, the check-in information acquisition unit 101, the check-in status management unit 102, the usage charge information acquisition unit 103, and the usage charge management unit 104 , The check-out information acquisition unit 105, the settlement destination information acquisition unit 106, the settlement destination management unit 107, and the settlement support unit 108 function.

Next, the operation of each of the functional configurations of the server 1 corresponding to step ST2 in FIG. 1 will be described.

The check-in information acquisition unit 101 has a facility specific information acquisition unit 201 and a facility use start information acquisition unit 202.

The facility identification information acquisition unit 201 acquires facility identification information which is information that can identify facility C. That is, the facility identification information acquisition unit 201 acquires the facility identification information supplied from the user terminal 2 via the communication unit 19. Here, the facility specific information is information indicating which store (space) the facility C visited by the user U is. That is, for example, it may be information such as a store name included in the two-dimensional bar code read by the user U by the user terminal 2 and an ID used by the server indicating the store.

The facility use start information acquisition unit 202 acquires facility use start information, which is information that can indicate that the user U has started using the specified facility C described above. That is, the facility use start information acquisition unit 202 acquires the facility use start information supplied from the user terminal 2 via the communication unit 19. Here, the facility use start information may be information that can indicate that the user U has started using the facility C. That is, for example, it may be information on the time when the user U has read the information on the user terminal 2. Alternatively, for example, the information may simply indicate that the user U operates the user terminal 2 and reads the two-dimensional bar code.

The check-in information acquisition unit 101 acquires information including the above-mentioned facility specific information and facility use start information as check-in information. The check-in information acquisition unit 101 supplies the check-in information to the check-in status management unit 102.

Next, each operation of the functional configuration of the server 1 corresponding to step ST3 of FIG. 1 will be described.

The check-in status management unit 102 manages the check-in status of the user U as a check-in status based on the supplied check-in information and the check-out information described later. That is, the check-in status management unit 102 is supplied with check-in information from the check-in information acquisition unit 101 described above. The check-in status management unit 102 collates with the user administrator DB 301 and the facility information DB 302 based on the check-in information.

Here, in the user administrator DB 301, various information (personal information, etc.) regarding the user U and the administrator M who can be the payment destination thereof is stored for each user U. Further, in the facility information DB 302, various information regarding the facility C that can be a coworking space (such as the usage fee of each service provided by the facility C and the transfer destination information of the usage fee) is stored for each facility C. ing.

The check-in status management unit 102 refers to the administrator terminal 3 of the administrator M, who is the settlement destination of expenses such as the usage fee of the facility C by the user U, which is collated with the user administrator DB 301 based on the check-in information. , Notify that user U has checked in to facility C.

Next, each operation of the functional configuration of the server 1 corresponding to step ST4 of FIG. 1 will be described.

The administrator M notified via the administrator terminal 3 that the user U has checked in approves or rejects the check-in. The administrator M inputs approval or refusal, that is, approval or disapproval, to the administrator terminal 3. The input approval / disapproval information is provided to the check-in status management unit 102 via the network N (not shown) and the communication unit 19.

When the information to the effect of refusal is supplied, the check-in status management unit 102 manages the user U as if he / she did not check in. That is, if the administrator M refuses, the administrator M will not bear the cost related to the use of the facility C by the user U.

When the information to approve is supplied, the check-in status management unit 102 manages it as if the user U has checked in. That is, the check-in state that the person has checked in is stored in the check-in state usage fee DB 303 and managed.

Here, the check-in status usage fee DB 303 contains various information including the checked-in user U, the check-in status, the facility C used, and the service provided by the facility C for each check-in. It is stored.

Next, the operation of each of the functional configurations of the server 1 corresponding to step ST5 of FIG. 1 will be described.

User U receives the service provided by Facility C. The provision of services by facility C and its charges include, for example, so-called seat charges, which are charges for occupying seats, and usage charges for infrastructure such as the network and electric power of facility C. Alternatively, for example, a fee for providing food and drink at facility C and a fee for using a printer or the like are also included.

When these are used, the user terminal 2 is used to process the usage fee information, which is the information related to the service usage fee. That is, for example, when coffee is ordered, the user terminal 2 is used to read the two-dimensional bar code corresponding to the coffee. As a result, the user terminal 2 transmits to the server 1 that the user U has received the service of providing coffee and the usage fee thereof via the communication unit and the network N (not shown).

The usage fee information acquisition unit 103 acquires information including information that can indicate the usage fee of the user as usage fee information. That is, the usage fee information acquisition unit 103 acquires the usage fee information supplied from the user terminal 2 via the communication unit 19. Here, the usage fee information is information indicating the content of the service provided by the facility C provided by the user U and the usage fee of the service. That is, for example, it may be information such as a product name and a usage fee included in the two-dimensional bar code corresponding to the service read by the user U on the user terminal 2.

The usage fee information acquisition unit 103 supplies the above-mentioned usage fee information to the usage fee management unit 104.

The usage fee management unit 104 manages the usage fee of the user U based on the above-mentioned check-in status of the user U and the supplied usage fee information. That is, the usage fee management unit 104 is supplied with usage fee information from the above-mentioned usage fee information acquisition unit 103. The usage fee management unit 104 stores and manages the usage fee information in the check-in state usage fee DB 303 based on the check-in status of the user U.

Next, each operation of the functional configuration of the server 1 corresponding to step ST6 of FIG. 1 will be described.

Next, the user U operates the user terminal 2 and performs a checkout operation for checkout. Specifically, the user terminal 2 is input as check-out information to the effect that the use of the facility C being checked in has been completed by the operation of the user U. The user terminal 2 transmits the checkout information to the server 1 via the communication unit (not shown) and the network N.

The check-out information acquisition unit 105 acquires information including facility use end information, which corresponds to the check-in information and is information that can indicate that the user U has finished using the specified facility C, as check-out information. To do. That is, the checkout information acquisition unit 105 acquires the checkout information supplied from the user terminal 2 via the communication unit 19. Here, the checkout information is information that can indicate that the user U has finished using the coworking space. That is, for example, it may be information at a time when the user U operates the user terminal 2 and inputs that the user terminal 2 is to be checked out. The check-out information acquisition unit 105 supplies the check-out information to the check-in status management unit 102.

The check-in status management unit 102 manages the check-in status of the user U based on the supplied check-out information and the check-in status at that time. That is, the check-in status management unit 102 is supplied with check-out information from the check-out information acquisition unit 105 described above. The check-in status management unit 102 manages the check-in status management unit 102 as if the user U has checked out based on the check-out information. That is, the check-in state of checking out is stored in the check-in state usage fee DB 303 and managed.

Next, the user U operates the user terminal 2 and specifies a billing destination for the cost. Specifically, although not shown, the user terminal 2 presents as an option a payment destination for which each usage fee should be borne, based on the check-in status at the time when each usage fee is incurred. Further, by the operation of the user U, it is selected and input as the settlement destination information that the cost should be borne by the private expenses of the administrator M and the like and the user U. The user terminal 2 transmits the payment destination information to the server 1 via a communication unit and a network N (which cannot be shown).

The settlement destination information acquisition unit 106 acquires information that can indicate the settlement destination to pay the above-mentioned usage fee as the settlement destination information. That is, the settlement destination information acquisition unit 106 acquires the settlement destination information supplied from the user terminal 2 via the communication unit 19. Here, the settlement destination information is information indicating a billing destination that bears each of the usage charges of the facility C by the user U, that is, a payment destination of the administrator M. That is, for example, the information may be information in which the user U operates the user terminal 2 and the administrator M should bear the seat fee, which is the usage fee of the facility C. Alternatively, for example, the information may be input that the user U should bear the price of the coffee provided at the facility C at his / her own expense.

The settlement destination information acquisition unit 106 supplies the above-mentioned settlement destination information to the settlement destination management unit 107.

The payment destination management unit 107 manages the usage fee information and the payment destination information based on the check-in status. That is, the settlement destination management unit 107 is supplied with the settlement destination information from the settlement destination information acquisition unit 106. The settlement destination management unit 107 stores and manages the settlement contents based on the settlement destination information in the settlement DB 304.

Here, in the payment DB 304, the user U and the usage fee of the user U at the facility C are stored for each payment content.

Next, the operation of each of the functional configurations of the server 1 corresponding to step ST7 in FIG. 1 will be described.

The user U leaves the store after transmitting the payment destination information in step ST6 of FIG. At this time, as described above, the payment destination information is managed in the server 1, and the payment is performed.

The settlement support unit 108 supports the predetermined settlement server to settle the above-mentioned usage fee based on the above-mentioned settlement destination information. That is, the payment support unit 108 supports the predetermined payment server 4 to make a payment according to the contents of the payment DB 304. That is, for example, the information for the settlement of the administrator M who bears the cost (for example, the information of the bank account of the administrator M who performs the withdrawal, the information of the credit card of the user U to bear the cost, etc.) and the settlement. Information on the total usage fee to be used is transmitted to the payment server 4.

The payment server 4 makes a payment based on the received information for payment and the total information of the usage charges to be settled. As a result, payment is made when the user U leaves the store.

The operation of each of the functional configurations of the server 1 in each of the steps of FIG. 1 has been described above.

Next, with reference to FIG. 5, a service utilization process executed by the server 1 having the functional configuration of FIG. 4 will be described.
The service use process is a process performed when the server 1 receives the check-in information from the user terminal 2.

FIG. 5 is a flowchart illustrating an example of a flow of service use processing executed by the server 1 having the functional configuration of FIG.

In step S11, the check-in information acquisition unit 101 acquires check-in information from the user U (user terminal 2).

In step S12, the check-in status management unit 102 starts managing the check-in status of the user U.

In step S13, the usage fee information acquisition unit 103 acquires the usage fee information which is the usage fee information in the facility C of the user U.

In step S14, the usage fee management unit 104 manages the usage fee information.

In step S15, the checkout information acquisition unit 105 acquires the checkout information.

In step S16, the check-in status management unit 102 ends the check-in status management.

In step S17, the settlement destination information acquisition unit 106 acquires the settlement destination information.

In step S18, the settlement destination management unit 107 manages the settlement information.
After the service use process is completed, as described with reference to FIG. 4, the server 1 transmits information necessary for payment to the payment server 4 as support for payment based on the managed payment information.

According to this embodiment, there are the following effects.

The server 1 manages the check-in status of the user U, and manages the usage fee at the facility C and the payment destination thereof, thereby achieving the following effects.

Since the check-in information includes the above-mentioned facility identification information and facility use start information, the facility C used by the user U can be specified at the same time. As a result, the server 1 can notify the administrator M that the user U has checked in to the facility C.
Further, the server 1 can manage the payment contents for each facility C. Therefore, the server 1 can manage the contents of the service provided by the facility C in this service. That is, the POS system of facility C can be replaced by this service.

Further, the operator such as the owner of the facility C can analyze the tendency of the user U who uses the facility C from the information of the user U who uses the service. That is, for example, the difference in the service used by the user U for each age, the age of the user U entering the facility C, and the like can be known. Further, from the viewpoint of the user U, the history of the facility C used by the user U and the service received at the facility C can be confirmed.

Further, in the above-described embodiment, the usage fee information is information indicating the content of the service provided by the facility C provided by the user U and the usage fee of the service, and is processed by the server 1 each time the service is provided. This is done every time a usage fee is incurred. As a result, each usage fee can be processed as a separate payment destination. That is, for example, the facility usage fee (for example, the seat fee) can be borne by the administrator M, and the food and drink fee (for example, the coffee price) can be borne by the user U. As a result, in each payment, it is possible to save the trouble of re-billing the administrator M after the user U has settled once. That is, the service provider can provide a payment support system with improved user convenience. However, each usage fee does not necessarily have to be processed as usage fee information for each service. That is, for example, when both the coffee price and the light meal price are to be borne by the user U, they may be collectively used as one usage fee information.

Further, in the above-described embodiment, the user U visits the facility C, performs a check-in operation, receives a service, and then performs a check-out operation.
However, for example, it is assumed that the user U is freelance and has received an order for the matter A1 requested by the administrator M-1 and the matter A2 requested by the administrator M-2. At this time, the user U performs a check-in operation for the matter A1 in order to work on the matter A1. At this time, a check-in notification is sent to the administrator M-1, and if the check-in notification is approved, the check-in state is set to the matter A1.

Here, when the user U needs to further work on the matter A2, he / she can check in to the matter A2 while being checked in to the matter A1. That is, the user U can be in a state of checking in a plurality of matters A1 and A2 at the same time. This indicates that two or more projects are being worked on at the same time.
At this time, the administrator M-1 (or the user U) should bear the service charge when tackling only the case A1. Further, either the administrator M-1 or the administrator M-2 (or the user U) should bear the service charge when tackling a plurality of cases A1 and A2.

That is, for example, the settlement destination candidate of the service used when working on only the case A1 is the administrator M-1, and the settlement destination candidate of the service used when working on a plurality of cases A1 and A2 is the administrator M. It can be both -1 and M-2.
Therefore, when the server 1 causes the user U to input the payment destination information via the user terminal 2, the server 1 can present a plurality of payment destination candidates according to the check-in state when the service is provided. .. That is, not only the settlement is made by either the burden of the cost by the administrator M or the burden of the private expense, but also the burden of the expense by the administrator M-1, the burden of the expense by the administrator M-2, and the private expense. It can be settled by either of the costs borne by.

As explained above, according to this service, the user U, who is a freelancer, should bear the expenses incurred by using the coworking space, etc., by the administrator M and by the user U himself. And can be easily separated and managed. As a result, it is possible to improve the convenience of the user U and the administrator M who bears the expenses.

[Second Embodiment]
In addition, this service includes a management service for further improving the convenience of the user U.
The "management service" means that the content of the service provided to the user U in the "place" between the time when the user U checks in to the "place" and the time when the user U checks out is appropriate for the individual user U. It is a service that manages to become. Here, the "place" refers to a space in which the purpose of participation clearly exists or an environment separated in time (hereinafter, referred to as "space, etc.").
That is, the "management service" is a service that optimizes various services provided to the user U in the "place".
Hereinafter, the contents of the management service will be described with reference to FIGS. 6 to 16.

FIG. 6 is a schematic diagram showing a basic concept of a management service to which the information processing system according to the second embodiment of the present invention is applied.

In the management service, cloud computing (hereinafter referred to as cloud computing) supports the user U who has checked in to the "place" including facility C so that he / she can receive the optimum service in the "place". It is done by (called "cloud").
Specifically, in the management service, data indicating the usage status of the "place" for each user U is accumulated, managed, and monitored by the cloud. In addition, services are optimized by machine learning using AI (artificial intelligence).

As shown in FIG. 6, when the user U checks in to the "field", the service is started to be provided to the user U with this as a trigger, and the service is terminated when the user U checks out from the "field". To do. The management service supports the service provided to the user U from the time when the user U checks in to the "place" to the time when the user U checks out.
Here, examples of the "place" where the user U checks in include a "private place", a "social place", and a "public place". Of these, the "private place" refers to a space or the like for the purpose of participating in clothing, food, and shelter. For example, the "home" of the user U is an example of a "private place". In addition, "social place" means a space that allows various purposes, for example, "store", "school", "facility", "transportation", and "park" are all "society". This is an example of "a place". Further, the "public place" means a space for the purpose of work, and for example, the "workplace" is an example of the "public place".

FIG. 7 is a schematic diagram showing the basic architecture (logical structure) of the management service.

As shown in FIG. 7, in the management service, a service model consisting of a cycle of “check-in”, “check-in”, “check-out”, and “check-out” is designed. Then, managing this service model by a management model (hereinafter referred to as "PDSA model") consisting of a cycle of "PLAN", "DO", "STUDY", and "ACTION" is the architecture (logic) of the management service. Structure).
That is, in the management service, the PDSA model "PLAN" corresponds to the service model "check-in", the PDSA model "DO" corresponds to the service model "checking in", and the PDSA model "STUDY" corresponds to. The service model "checkout" is supported, and the PDSA model "ACTION" corresponds to the service model "checking out".
As a result, data indicating the usage status of the "field" for each user U is extracted, accumulated as a data resource, and managed.

FIG. 8 is a schematic diagram showing the contents of the PDSA model of FIG. 7.

“PLAN” in the PDSA model is a step of “basic setting”. In "PLAN", a service model that is optimal for each of n users (n is an integer value of 1 or more) is generated on the cloud, and is provided in association with each user U.
Specifically, in "PLAN", trigger setting and event setting are performed. That is, in "PLAN", the story from check-in to check-out is designed for each user U.
In addition, in "PLAN", in order to enable user U to use application software (hereinafter referred to as "application"), devices, tools, etc. required for using various services provided in "place". Cooperation by API (Application Programming Interface) is planned. In this case, billing data is extracted from the API transaction, and settings related to processing of fees generated at the time of settlement are made.

“DO” in the PDSA model is a step of “delivery approach”. In "DO", a closed service (a service checked in by user U) is set.
Specifically, in the "DO", various services are provided to the user U in the "place" by an automatic response. Further, if necessary, the online support L remotely provides the site operator T (for example, a clerk) with information for supporting the site operator T (hereinafter, referred to as “operator support information”). The operator support information provided to the field operator T is generated based on the transaction data of the API shared as a LOG (log) in the online support L.

"STUDY" in the PDSA model is a step of "providing approach" like "DO". In "STUDY", the trigger is set and the event is set.
Specifically, in "STUDY", various services are provided to the user U in the "place" by an automatic response. Further, if necessary, the online support L remotely provides the on-site operator T (for example, a clerk) with the operator support information. The operator support information provided from the online support L to the field operator T in the above-mentioned "DO" is accumulated and managed as an "online support log" in the "STUDY", and is the basis data for performing various trend analysis. Used as. Specifically, for example, as basis data such as trend analysis of inquiries from operator T to online support L, problem analysis of various services provided to user U in the "place", trend analysis of the usage status of the application by user U, etc. "Online support log" is used.

"Action" in the PDSA model is a step of "providing approach". In "ACTION", an open service (a service checked in by user U) is set.
Specifically, in "ACTION", teacher data is generated by accumulating and managing the results of improvement activities in human systems based on the results of various tendency analyzes in the above-mentioned "STUDY". When the teacher data is generated, it becomes possible to pattern and automate by AI (artificial intelligence), so it is possible to create FAQ (Freequently Asked Questions).
As a result, in the management service, a service that automatically responds based on the FAQ (hereinafter referred to as "automatic response service"), and a service that automatically proposes a plan to improve the service provided to the user U in the "place". (Hereinafter referred to as "automatic proposal service"), and a service for automatically optimizing the application used by user U (hereinafter referred to as "automatic optimization service") can be provided.

FIG. 9 is a schematic diagram showing the contents of the data architecture integrated in the PDSA model of the management service.

As shown in FIG. 9, in the PDSA model of the management service, the data provided by the side checking in to the "place" (user U, etc.) and the data provided by the side providing the "place" to be checked in are provided. Data is collected and managed so that it can be used as a data resource.
That is, the data provided by the standard open source application or system is collected and managed, and the dedicated application (hereinafter referred to as "dedicated application") or system required for using the marketplace is used. It will be used as a data resource.
Specifically, for example, for a person who provides a dedicated application (hereinafter referred to as "application provider"), a usage fee according to a transaction (for example, the content of the service used and the usage time of the service) is charged. You will be charged. Therefore, in the payment process, the amount to be paid to the application provider and the usage fee according to the transaction can be offset.

The data provided by the check-in side includes, for example, data related to the user U registered in this service (hereinafter referred to as "user profile data"). The user profile data includes the user U's name, furigana, date of birth, address, telephone number, E-mail address, and the like.

The data provided by the check-in side includes, for example, data related to a person J (hereinafter, "business operator J") who provides a "place" as a business (hereinafter, referred to as "business operator profile data"). Is done. The business profile data includes the name of the business J, the business classification, the representative name, the address, the telephone number, the E-mail address, the content of the service to be provided, and the like.

The data provided by the check-in side (user U) and the check-in support side (business operator J) (for example, user and business operator profile data) should be used as the basis data for analytics (access analysis), for example. Can be done. Specifically, for example, it can be used as basis data when generating a social graph showing the connection between users U.

10 and 11 are schematic views showing the contents of the management service provided in the “check-in” step in the service model of FIG. 7.

FIG. 10 shows the contents of the “check-in data generation service” among the management services provided triggered by the user U checking in to the “place”.
User U can freely select the method for checking in to the "place".
Specifically, for example, as shown in FIG. 10, the user U can connect by Wi-Fi, read a QR code (registered trademark), and NFC (Near Field Communication) as a method for checking in to the “field”. Any method can be selected from short-range wireless communication technology such as (registered trademark), electronic money or credit card, identification card or ID card, identity verification at reception, and the like.
When check-in is performed by the method selected by user U, data indicating "who", "when", and "where" the check-in is performed is accumulated in the cloud as "check-in data". To.

FIG. 11 shows the content of the “activate service” among the management services provided triggered by the user U checking in to the “place”.
In the "activate service", when the user U checks in to the "place", the terminal or the like used by the user U to receive various services after the check-in is based on the approval method used for the check-in. Activation is done.
For example, when the user U checks in as a result of approval by any of the remote terminal, the local terminal, and the automatic processing method, for example, the user terminal 2, the shared terminal, the robot, the facility equipment, etc. are activated for the user U. Will be done.
Then, the activity required for the user U to receive the provision of various services is managed and supported. Specifically, for example, management and support such as making a dedicated application available are performed.

Further, in the service model of FIG. 7, the management service provided in the “check-in” step includes not only the above-mentioned “check-in data generation service” and “activation service” but also the following services, for example.
That is, the management service provided in the "check-in" step includes "smart energy service" and "information service" in addition to "check-in data generation service" and "activation service".

The "smart energy service" provided in the "check-in" step is a service that optimizes energy usage conditions according to the user U who has checked in to the "place". According to the "smart energy service", it is possible to reduce the utility costs generated in the "field".
Specifically, in the "smart energy service", the use of energy (for example, water, gas, electricity, etc.) is started triggered by the user U checking in to the "place". In addition, the use of various control terminals (for example, heating and cooling equipment that adjusts the temperature) is permitted. In addition, the use of equipment (for example, TVs and various home appliances) is permitted.
In addition, the energy usage status in the "field" is monitored for each user U, and the energy usage status is managed for each user U. As a result, the preference of the user U is grasped, and the optimum temperature, humidity, volume, light amount, etc. are controlled for each user U.
In addition, the user U can also use the user terminal 2 as a remote controller (remote controller) for operating a television, a home appliance, or the like in the "field".

The "information service" is a service for displaying notes regarding the "place" checked in by the user U on the user terminal 2 as information.
Specifically, in the "information service", the user U checks in to the "place" as a trigger to push and provide the necessary information to the user of the "place" to the user terminal 2, or the "place". "Usage guidance, etc. is presented as information. It is also possible to present an advertisement to the user terminal 2.
Further, the usage status of the "place" is monitored for each user U, and the usage status of the "place" is managed for each user U. As a result, the preference and history of the user U are grasped, and the content to be provided is optimized for each user U.
The "information service" allows the user U to easily confirm the information required in the "place". In addition, the user U can browse the linked website and save necessary information about the provided information that he / she is interested in.

In addition to the above-mentioned services, the management service provided in the "check-in" step of the service model shown in FIG. 7 includes a "condition presentation service" as a service mainly for the business operator J who provides the "place". Is included.
The "condition presentation service" provided in the "check-in" step is the minimum condition that must be met in order to check in for the user U who is going to check in to the "place" (hereinafter, "check-in condition"). It is a service that allows check-in when the check-in conditions are met.
Specifically, for example, there is a consent form, there is a history of answering questionnaires, work such as hand washing is being done, smiling, good health, not being drunk, etc. Is presented as a check-in condition.
In addition, in the "condition presentation service", if it is confirmed that the content (for example, e-learning) for satisfying the check-in condition is presented to the user U and the condition (for example, the correct answer rate at a predetermined level in e-learning) is satisfied. You can also officially allow check-in.

Further, in the "condition presentation service", the response status of the user U to the instruction or request regarding the check-in condition is monitored for each user U, and the content provided to the user U is adjusted according to the response status and history ( Adjustment of e-learning level, etc.) is performed.

When the "condition presentation service" is provided, the user U confirms the instruction or request regarding the check-in condition displayed on the user terminal 2, and if it is implemented, operates the user terminal 2 to that effect. To report.

In the "checking in" step of the service model shown in FIG. 7, "time charge service", "content distribution service", "cart service", "ordering service", and "document management service" are provided as management services. To.

The "time charge service" is a service mainly for the business operator J that provides the "place", and is a service that generates a time charge according to the usage time of the "place". According to the "time charge service", the user of the "place" pays the fee calculated based on the time charge, and the business operator J (for example, the person who provides the content) who provides the "place" Request a reward. The price can also be changed by setting a threshold value according to the congestion situation of the "place".
In the "time charge service", the staying time after the user U checks in to the "place" is counted, and the time charge according to the staying time is managed. This makes it possible to settle according to the time charge. In addition, dynamic pricing that takes into account the congestion situation of the "place" becomes possible.

The "content distribution service" is to distribute dedicated content to the user U by providing a limited service provided only during check-in, or by providing PR information such as coupons. It is a service that induces additional actions such as consumption in Japan. For example, if the "place" is a manga cafe, making the manga available for viewing in an e-book is an example of a "limited service" provided only during check-in.
According to the "content distribution service", dedicated content can be used through the user terminal 2, limited distribution of teaching material content such as training can be supported, menus and games limited to "places" (for example, stores), etc. It can correspond to the application of. As a result, it is possible to secure an opportunity to appeal additional services according to the usage status of the "place" of the user U, and to induce consumption behavior by providing the user U with advertisements, coupons, and the like.

The "cart service" is a service provided by one commercial facility, etc. when the "place" is a commercial facility, etc., and the usage record of the product or service is retained in the user terminal 2 and summarized at checkout. It is a service that enables you to make payments.
According to the "cart service", the user U can select a product or service to be purchased or the like at the "place" by operating the user terminal 2. As a result, it is possible to easily sort the sales amount for each store because it is recorded which store in the commercial facility was used to make the payment. In addition, since the cash register work at each store is eliminated, the work efficiency can be improved. Specifically, for example, payments may be collectively made using an IC tag or the like common to the entire commercial facility. Further, when the "place" is a commercial facility in a tourist resort, it may be possible to set a difference in price between a local customer and a tourist.

The "ordering service" means that when the "place" is a store, etc., it is easy to place an order at the store, etc., and settle for each user U by displaying the menu of the store, etc. on the user terminal 2 after check-in. It is a service that can be performed on.
According to the "ordering service", the user U can easily order the service provided in the store or the like by operating the user terminal 2. In addition, by operating a terminal installed in a store or the like, it is possible to link the IDs of each of the plurality of users U who have checked in and place an order. In this case, the store side reads each ID of the checked-in user U and receives the order. As a result, even a group customer composed of a plurality of users U can easily place an order for each user U, so that the trouble of settlement can be saved. As a result, for example, congestion at lunch time can be eliminated. Further, as a group customer composed of a plurality of users U, the user U representing the member may pay the fee in a lump sum, and then the other members may be billed for so-called “splitting the bill” after the fact. Further, when the "place" is a store or the like in a tourist spot, it may be possible to set a difference in price between a local customer and a tourist.

The "document management service" is a service that controls the management of important documents.
According to the "document management service", secure information management that matches the actual situation of the "place" becomes possible. That is, it is possible to strictly manage information that cannot be created, edited, viewed, etc. unless it is in the "ground".
The user U who uses the "document management service" creates and browses a document to be managed by operating the user terminal 2.
In the "document management service", the confirmation act performed in the "place" such as fire prevention management and hygiene management is linked with the management record, and the history is managed by ByName. In addition, browsing records and editing records of documents that are prohibited to be taken out are managed. This makes it possible to securely manage confidential information on a cloud basis. In addition, reliability can be ensured by managing documents by associating them with "places". In addition, since it can be expanded into necessary forms, documents to be submitted to the government can be easily generated.

FIG. 12 is a schematic diagram showing the contents of the management service provided in the “checkout” step in the service model of FIG. 7.

FIG. 12 shows the contents of the “check-in data generation service” among the management services provided triggered by the user U checking out from the “place”.
User U can freely select the method for checking in to the "place".
Specifically, for example, as shown in FIG. 10, as a method for checking in to the "field", the user U can connect by Wi-Fi, read a QR code (registered trademark), NFC (registered trademark), or the like. You can select any method from the short-range wireless communication technology, electronic money and credit cards, identification cards and ID cards, identity verification at the reception desk, and so on.
When check-in is performed by the method selected by user U, data indicating "who", "when", and "where" the check-in is performed is accumulated in the cloud as "check-in data". To.

Further, in the service model of FIG. 7, the management service provided in the “checkout” step includes, for example, the following services.
That is, the management service provided in the "checkout" step includes "smart energy service" and "condition presentation service".

The "smart energy service" provided in the "checkout" step is to prevent forgetting to turn off the power supply in the "field" and to charge each user U for the energy used in the "field". It is a service that can be done.
Specifically, in the "smart energy service" provided in the "checkout" step, energy (for example, water, gas, electricity, etc.) is used triggered by the user U checking out from the "place". You will not be able to. In addition, various control terminals (for example, heating and cooling equipment that adjusts the temperature) cannot be used. In addition, equipment (for example, TVs and various home appliances) cannot be used.
In addition, the energy usage status in the "field" is monitored for each user U, and the energy usage status is managed for each user U. Then, the energy usage fee is billed individually for each user U. It is also possible to process all at once by cloud payment.
Further, the user U can display and confirm the energy usage status in his / her own “field” by operating the user terminal 2 in the “field”.

The "condition presentation service" provided in the "check-out" step is the same as the "check-in" described above, and is satisfied at least for the user U who intends to check out from the "place" in order to check out. It is a service that presents the conditions to be used (hereinafter referred to as "check-out conditions") and permits check-out when the check-out conditions are met.
Specifically, for example, the checkout conditions are that there is a confirmation letter, that there is a history of answering the questionnaire, that the input to the checklist has been completed, that sharing has been done on SNS (Social Networking Service), etc. Presented as.
Further, in the "condition presentation service", the content for satisfying the checkout condition can be presented to the user U, and if it is confirmed that the predetermined condition is satisfied, the checkout can be officially permitted.

Further, in the "condition presentation service" provided in the "checkout" step, the response status of the user U to the instruction or request regarding the checkout condition is monitored for each user U. Then, the content provided to the user U is adjusted according to the correspondence status and the history.

When the "condition presentation service" is provided, the user U confirms the instruction or request regarding the check-in condition displayed on the user terminal 2, and if it is implemented, operates the user terminal 2 to that effect. To report.

In the step of "checking out" in the service model of FIG. 7, "payment adjustment service", "billing adjustment service", and "appeal service" are provided as management services.

The "payment adjustment service" is a service that sets an arbitrary payment method for payment information by a predetermined date. The payment means can be set for each product or service.
The user U who uses the "payment adjustment service" logs in to his / her own account by operating the user terminal 2. Then, the settlement destination is separated by the settlement date. The settlement date differs depending on the product or service provided to the user U. Payment methods include, for example, deposits using IC cards, credit cards, QR codes (registered trademarks), bank and debit, company expenses, so-called split billing, and the use of points. Of these, regarding company expenses and billing for split bills, procedures for having the company that bears the expenses and the billing party for split bills approve the settlement (for example, sending an email for approval, etc.) ) Can be used as a condition for settlement. In addition, the user U can arbitrarily set a default payment method.

The "billing adjustment service" is a service that enables the billing destinations of time charges to be organized and appropriately managed.
According to the "billing adjustment service", the user U can log in to his / her own account by operating the user terminal 2 and separate the billing destination by the billing date of the time charge. The billing date varies depending on the business to be handled. As a result, the user U can divide the billing destination of the time charge into three places, for example, the company a, the store b, and the administration c. In this case, an e-mail for obtaining approval is sent as a procedure for obtaining approval for making a payment from the billing destination of the time charge (company a, store b, and administration c). As a result, if approval is obtained, payment will be made.

The "appeal service" is a service that appeals information accumulated in the cloud through SNS and websites.
According to the "appeal service", personalization for each user U can be performed through chat or the like in which AI (artificial intelligence) participates. Thereby, the appealing power can be improved. As a result, the operating status of the "place" that is the check-in destination can be transmitted in real time, so that the congestion status and popularity information of the "place" can be immediately reflected. In addition, feedback from the results of the questionnaire from the user U can be immediately responded to. If chat is possible, personalized appeal information can be presented. In addition, since it can be integrated with an existing website, it can be upgraded to appeal.

Next, the management service UX (User Experience) will be described with an example.

When the "place" is a school or cram school, the user U as a student checks in by "attending" the school or cram school and checks out by "leaving".
Specifically, when applied to the service model and PDSA model of FIG. 7, in the step of "check-in", for example, confirmation of contents for quizzes and pre-learning is performed as a management service. In addition, in the step of "checking in", for example, electronic teaching materials are provided as a management service. In addition, in the "checkout" step, as a management service, for example, a confirmation test and a review are carried out. In the "checking out" step, for example, homework and related information are confirmed as a management service.

When the "place" is a store where a stay-type service is provided, such as a restaurant or a hotel, the user U as a customer checks in by "entering" the store where the stay-type service is provided. Check out by "leaving".
Specifically, when applied to the service model and PDSA model of FIG. 7, in the “check-in” step, the content of the coupon is provided as a management service, for example, as a PR of a store. In addition, in the step of "checking in", for example, time charge, provision of dedicated contents, ordering, etc. are performed as management services. Further, in the "checkout" step, as a management service, for example, a questionnaire is carried out, an energy charge is carried out by the user U, and the like. In the "checking out" step, as a management service, for example, payment processing and confirmation of seat availability are performed.

When the "place" is a store where a purchase-type service is provided, such as a retail store, the user U as a customer checks in by "entering" the store where the purchase-type service is provided, and "leaves". Check out by going to the store.
Specifically, when applied to the service model and PDSA model of FIG. 7, in the “check-in” step, the content of the coupon is provided as a management service, for example, as a PR of a store. Further, in the step of "checking in", for example, "cart service" is provided as a management service. In addition, in the "checkout" step, as a management service, for example, provision of dedicated contents, implementation of a questionnaire, and the like are performed. In the "checking out" step, as a management service, for example, payment processing, inventory status confirmation, information on popular products, and the like are performed.

When the "place" is a store where a stay-type service is provided, such as a restaurant or a hotel, the user U as an employee checks in by "going to work" at the store where the stay-type service is provided. Check out by "leaving work".
Specifically, when applied to the service model and PDSA model of FIG. 7, in the “check-in” step, for example, “smart energy service” and “e-learning service” are provided as management services. In the "check-in" step, as a management service, for example, provision of dedicated content (for example, content for inventory management and ordering business), ordering (for example, business ordering for customer service), etc. "Document management service" will be provided. Further, in the "checkout" step, as management services, for example, the provision of "smart energy service" is stopped, a business checklist is generated, and the like. In the "checking out" step, for example, payroll billing, shift confirmation, business communication, etc. are performed as management services.

When the "place" is a store where purchasing-type services are provided, such as a retail store, user U as an employee checks in by "going to work" at the store where purchasing-type services are provided, and "leaves work". Check out by doing.
Specifically, when applied to the service model and PDSA model of FIG. 7, in the “check-in” step, for example, “smart energy service” and “e-learning service” are provided as management services. In addition, in the "checking in" step, as management services, for example, provision of dedicated contents (for example, contents for inventory management and ordering business) and "cart service" (for example, business cart service for customer support) are provided. ), "Document management service", etc. will be provided. Further, in the "checkout" step, as management services, for example, the provision of "smart energy service" is stopped, a business checklist is generated, and the like. In the "checking out" step, for example, payroll billing, shift confirmation, business communication, etc. are performed as management services.

If the "place" is a company that meets security requirements such as transportation, user U as an employee can check in by "going to work" and "leaving" by "going to work" at a company that meets security requirements. Check out.
Specifically, when applied to the service model and PDSA model of FIG. 7, in the step of "check-in", as a management service, for example, confirmation of health condition such as drunkenness check, implementation of e-learning, etc. are performed. Further, in the step of "checking in", as a management service, for example, a dedicated content is provided, a "document management service" is provided, and the like. Further, in the "checkout" step, as a management service, for example, a business checklist (for example, a report or a daily report) is generated. In addition, in the step of "checking out", for example, business communication is performed as a management service.

When the "place" is a general company or work at home, the user U as an employee checks in by "going to work" at the general company or work at home, and checks out by "leaving work".
Specifically, when applied to the service model and PDSA model of FIG. 7, in the “check-in” step, for example, confirmation of health condition, confirmation of business communication, implementation of e-learning, etc. are performed as management services. Further, in the step of "checking in", as a management service, for example, a dedicated content is provided, a "document management service" is provided, and the like. Further, in the "checkout" step, as a management service, for example, a business checklist (for example, a report or a daily report) is generated. In addition, in the step of "checking out", for example, business communication is performed as a management service.

When the "place" is lifestyle, health care, etc., the user U as a party checks in by "getting up" and checking out by "sleeping".
Specifically, when applied to the service model and PDSA model of FIG. 7, in the step of "check-in", for example, confirmation of health condition, implementation of e-learning (including gymnastics, etc.) are performed as management services. Further, in the step of "checking in", for example, dedicated contents (for example, management of vital data) are provided as a management service. In addition, in the "checkout" step, for example, confirmation of the health condition is performed as a management service. In the "checking out" step, the management service is not provided because the user U is sleeping, but a vital check is performed separately.

When the "place" is an activity, the user U as a party checks in by "starting" the activity and checks out by "ending" the activity.
Specifically, when applied to the service model and PDSA model of FIG. 7, in the step of "check-in", for example, "information service" is provided as a management service. Further, in the step of "checking in", as a management service, for example, a dedicated content is provided, a "time charge service" is provided, and the like. In addition, in the "checkout" step, for example, a questionnaire is conducted as a management service. Further, in the "checking out" step, as a management service, for example, payment processing, trend information provision, and the like are performed.

Next, an example of utilizing the data resources accumulated by the management service will be described. According to the management service, it is possible to automatically generate "personas" to be considered in marketing based on the accumulated data resources. A "persona" is an ideal customer image that should be targeted when providing a product or service. Specifically, for example, depending on items such as age, gender, birthplace, place of residence, occupation, life pattern, family structure, friendship, income, hobbies and tastes, possessions (for example, devices), knowledge and experience, and personality. You can set the persona to be defined.

By using the set persona, various analyzes including, for example, "migratory tendency analysis" and "correlation analysis" can be performed.
"Migration tendency analysis" refers to an analysis in which migration patterns in each region are analyzed for each set persona. Specifically, in "Migration Trend Analysis", where to check in and where to check out, what kind of needs there are, what kind of apps and services are suitable, and to cooperate with each other such as sending customers. What kind of content is needed for the mobile app is analyzed.
"Correlation analysis" refers to analysis performed as support for directing people to meet and connect naturally by grasping the intersection points of each persona. The results of "correlation analysis" can be used for planning events that combine multiple personas. It can also be used as a place for service education to connect multiple personas.

According to the management service, a digital resume with evidence can be generated for each user U.
FIG. 13 is a schematic diagram showing the contents of the digital resume.

Specifically, according to the management service, it is based on the "knowledge" and "experience" acquired by the user U from the check-in and check-out LOGs that are managed in association with the individual user U. You can generate a digital resume.
"Knowledge" includes the accumulation of e-learning at check-in and the results of check-in to various trainings and classes. The "experience" includes the results of check-in to "places" such as stores and the results of check-in to various practices.
In the digital resume, since the history of the user U is appropriately managed so as not to be tampered with by the blockchain technology, it becomes easy to visualize the individual growth of each user U. For example, even if the workplace changes due to a part-time job or the like, the actual results are taken into consideration, so that the actual results can be viewed appropriately.

According to the management service, it will be possible to spot helpers to meet recruiting needs based on digital resumes. Hereinafter, the personnel model applied in a spot manner in this way is referred to as a “helper distribution model”. In addition, it is also possible to respond to permanent job offers.
FIG. 14 is a schematic diagram showing the contents of the helper distribution model.

On the left side of FIG. 14, user U as a job seeker and businesses J1 to J3 that perform spot-like job offers (hereinafter referred to as "helper search") are drawn.
According to the management service, the user U can match with each of the businesses J1 to J3 that perform the helper search only by presenting the predetermined participation conditions together with the generated digital resume. In the "participation condition" presented by the user U together with the digital resume, for example, the available date, the available time zone, salary, treatment, etc. are described.

On the right side of FIG. 14, users U1 to U3 as job seekers and a business operator J performing "helper search" are drawn.
According to the management service, the business operator J can match with each of the users U1 to U3 as job seekers simply by presenting the recruitment requirements including the date and time, the amount of money, and the like. In this case, matching proposals for the business operator J and the users U1 to U3 as job seekers are made by AI (artificial intelligence). Then, the business operator J and the users U1 to U3 as job seekers can communicate with each other via chat to the matching proposal from AI (artificial intelligence). As a result, if both parties agree, it will be possible to conclude an employment contract or the like.

According to the management service, the learning that is presumed to be insufficient for the user U is automatically picked up, and the content of the implementation is proposed to the user U. Hereinafter, such a service will be referred to as a "learning proposal service".
FIG. 15 is a schematic diagram showing the contents of the learning proposal service.

In the learning proposal service, a digital resume similar to the user U's digital resume is statistically created, and the learning required for the persona corresponding to the created digital resume is analyzed. Then, as a result of comparison between the user U and the persona, the learning presumed to be insufficient for the user U is automatically picked up, and the content of the implementation is proposed to the user U.
The contents of the learning implementation proposed to the user U by the learning proposal service include, for example, counseling and consultation, attendance of e-learning, attendance of group training, networking, practice or experience (for example, change of charge).

According to the management service, in addition to the above-mentioned services, for example, various services such as the following can be provided.
That is, it is possible to provide various services such as "excellent customer pattern analysis service", "business evaluation service", and "employee performance analysis service".

The "excellent customer pattern analysis service" is a service that presents patterns commonly seen by user U who are recognized as excellent customers by analysis based on the data resources accumulated by providing the management service. ..
According to the "good customer pattern analysis service", for example, a pattern having a common preference, a pattern having a common behavioral characteristic, and the like are presented. As a result, it becomes easy to grasp the user U who is the key man who brings the friend, the user U who is the influencer, and the like, so that the efficiency of appeal can be improved.

The "business evaluation service" is a service that evaluates a business for each business operator J from the results of analysis based on the data resources accumulated by providing the management service.
In the "business evaluation service", for example, sales, trends, business formats, needs for menus, characteristics of business hours, possibility of cooperation between stores, etc. are evaluated.

The "employee performance analysis service" is a service that analyzes the performance of employees belonging to the business operator J based on the data resources accumulated by providing the management service.
In the "employee performance analysis service", for example, analysis is performed on comparison of productivity between employees who have shifts in the same time zone, grasp of learning situation, grasp of growth degree, and the like. In addition, in the "employee performance analysis service", personnel management such as strategic personnel allocation and training is performed in order to make the best use of the skills and abilities of talents (employees). As a result, it becomes possible to distribute talents (employees) as "human resources".

FIG. 16 is a functional block diagram showing an example of a functional configuration of a server according to a second embodiment of the information processing apparatus of the present invention.
The information processing system according to the second embodiment of the present invention, that is, the configuration of the information processing system including the server according to the second embodiment of the information processing apparatus of the present invention, and the hardware configuration of the server are described above. Since it is the same as the first embodiment of the above, the description thereof will be omitted.

In the example of FIG. 16, the functional configuration when the management service of FIG. 7 is used is drawn. That is, in the example of FIG. 16, in addition to the server 1, the user terminal 2, the administrator terminal 3, and the payment server 4 are drawn, but this is only an example. Specifically, for example, the number of the user terminal 2, the administrator terminal 3, and the payment server 4 is not particularly limited to one.

When the execution of the management service process is controlled in the CPU 11 of the server 1, the check-in information acquisition unit 101, the check-in status management unit 102, the usage charge information acquisition unit 103, the usage charge management unit 104, and the like. The check-out information acquisition unit 105, the settlement destination information acquisition unit 106, the settlement destination management unit 107, the settlement support unit 108, and the PDSA processing unit 109 function.
The check-in information acquisition unit 101, the check-in status management unit 102, the usage charge information acquisition unit 103, the usage charge management unit 104, the check-out information acquisition unit 105, the payment destination information acquisition unit 106, the payment destination management unit 107, and the like. The processing executed by each of the settlement support units 108 is the same as that of the first embodiment described above, and thus the description thereof will be omitted.

The PDSA processing unit 109 executes a process for providing a management service.
In the PDSA processing unit 109, the check-in processing unit 191, the closed service processing unit 192, the open service processing unit 193, and the check-out processing unit 194 function.

The check-in processing unit 191 designs a story from check-in to check-out in the service model as a process corresponding to the PDSA model “PLAN”. Specifically, the check-in processing unit 191 sets a trigger and an event as basic settings.
In addition, the check-in processing unit 191 performs a process of enabling the user U to use an application, a device, a tool, etc. necessary for using various services provided in the "place". Specifically, for example, the check-in processing unit 191 performs processing for coordinating with the API. In this case, the check-in processing unit 191 extracts the billing data from the API transactions and sets the processing of the fee generated at the time of settlement.

The closed service processing unit 192 performs a process of setting a closed service (a service checked in by the user U) as a process corresponding to the PDSA model “DO”. Specifically, the closed service processing unit 192 performs a process of providing various services to the user U in the "place". Further, the closed service processing unit 192 performs a process of remotely providing operator support information from the online support L to the site operator T (for example, a clerk).

The open service processing unit 193 performs a process of setting a trigger and a process of setting an event as a process corresponding to the PDSA model “STUDY”.
Specifically, the open service processing unit 193 performs processing for providing various services to the user U in the "place". Further, the online support L performs a process of remotely providing the operator support information to the site operator T (for example, a clerk).
The open service processing unit 193 collects and manages the operator support information provided to the field operator T as an "online support log".

The check-out processing unit 194 performs a process of setting an open service (a service checked in by the user U) as a process corresponding to the PDSA model “ACTION”. Specifically, the checkout processing unit 194 performs a process of generating teacher data by accumulating and managing the results of improvement activities in the human system based on the results of various tendency analyzes.
When the checkout processing unit 194 generates the teacher data, it can be patterned and automated by AI (artificial intelligence), so that the FAQ can be created. This makes it possible to provide an automatic response service, an automatic proposal service, and an automatic optimization service in the management service.

The embodiment of the information processing system to which the present invention is applied has been described above. However, the embodiment to which the present invention is applied may be, for example, as follows.

In the present embodiment, the facility identification information is information such as a store name included in the two-dimensional bar code read by the user U on the user terminal 2 and an ID used by the server 1 indicating the store, but the information is not particularly limited thereto. .. That is, the facility-specific information may be any facility-specific information as long as it can identify the facility C. In addition, the facility specific information is not limited to the information recorded on the two-dimensional bar code. For example, it is sufficient if information that can identify the facility C can be obtained, such as the use of an IC card or the position detection using a beacon installed in the facility C. Further, the facility use start information is information on the time when the user U reads the information on the user terminal 2, but the information is not particularly limited to this. That is, the facility use start information may be any facility use start information as long as it can indicate that the user U has started using the facility C. In addition, the check-in information may be any information including facility management information and facility use start information.

Further, in the present embodiment, the facility use end information indicates that the use of the checked-in facility C has been completed, but the present invention is not particularly limited to this. That is, the facility use end information may be any facility use end information as long as it is information that can indicate that the use of the facility C has been completed. In addition, the check-out information may be any information including facility use end information.

Further, in the present embodiment, the usage fee information is information indicating the content of the service provided by the facility C provided by the user U and the usage fee of the service, but the usage fee information is not particularly limited to this. That is, any usage fee information may be used as long as it is information that can indicate the usage fee of the user U.

Further, in the present embodiment, the payment destination information is information indicating the billing destination that bears each of the usage charges of the facility C by the user U, that is, the payment destination of the administrator M, but the information is not particularly limited to this. That is, any payment destination information may be used as long as it is information that can indicate the payment destination for which the usage fee is paid.

Further, in the present embodiment, for each of the usage charges in the check-in state where the user U checks in and is managed by the administrator M, the administrator M pays the seat charge which is the usage charge of the facility C by the user U. It is assumed that it will be managed according to the information that the user U should bear the cost of the coffee provided at the facility C or that the user U should bear the cost at his / her own expense, but the management is not particularly limited to this. .. That is, any payment destination may be used as long as the usage fee information and the payment destination information are managed based on the check-in status. That is, for example, in the check-in state managed by the administrator M, all the usage fee information may be managed so as to be borne by the administrator M.

Further, in the present embodiment, the settlement support unit 108 uses information for settlement of the administrator M who bears the cost (for example, information on the bank account of the administrator M who performs the withdrawal of money, and the user U who bears the cost at private expense. (Credit card information, etc.) and information on the total usage fee for settlement are transmitted to the settlement server 4, but the present invention is not particularly limited to this. That is, the payment support unit 108 may be any payment support means as long as it supports the payment server 4 to settle the usage fee based on the payment destination information.

Further, in the present embodiment, the settlement destination information is used when only the administrator M-1 is working on the multiple cases A1 and A2 as the settlement destination candidate of the service used when working on only the case A1. It was stated that the payment destination candidates for the service could be both administrators M-1 and M-2, but the present invention is not particularly limited to this. That is, the settlement destination information may be selected from any plurality of settlement destinations as long as it can be selected from a plurality of settlement destinations. That is, for example, since the seat fee is a fee that is incurred for all the time zones when the user U is visiting the store, it is related to the case where the user U has checked in even once during the visit even if he / she did not check in at the time of registration of the usage fee information. If it is a settlement destination, it is a candidate for a settlement destination. Further, for example, not only the settlement destination related to the item being checked in, but also the settlement destination at the user U's private expense may be selected, or the user U's private expense may be selected from another account or credit card. Therefore, the settlement destination may be selected from a plurality of settlement destinations.

Further, in the present embodiment, the user terminal 2 is presented with a payment destination to be borne by each usage fee as an option based on the check-in state at the time when each usage fee is incurred, and is selected by the user U. However, it is not particularly limited to this. That is, if the usage fee is shown for each used item and the payee information is selected for each usage fee, the payee information may be selected in any way.

Further, for example, the above-mentioned series of processes can be executed by hardware or software.
In other words, the functional configuration of FIG. 4 is merely an example and is not particularly limited.
That is, it suffices if the information processing system is provided with a function capable of executing the above-mentioned series of processes as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG. Further, the location of the functional block is not particularly limited to FIG. 4, and may be arbitrary. For example, the functional block of the server 1 may be transferred to the user terminal 2 or the like. Further, the functional block of the server 1 may be transferred to the administrator terminal 3 or the like.
Further, one functional block may be configured by a single piece of hardware, a single piece of software, or a combination thereof.

Further, for example, when a series of processes are executed by software, a program constituting the software is installed on a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware.
Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer in addition to a server.

Further, for example, a recording medium containing such a program is not only composed of a removable medium (not shown) distributed separately from the device main body in order to provide the program to the user U, but is also preliminarily incorporated in the device main body. It is composed of a recording medium or the like provided to the user U in the state.

In the present specification, the steps for describing a program recorded on a recording medium are not necessarily processed in chronological order, but also in parallel or individually, even if they are not necessarily processed in chronological order. It also includes the processing to be executed.
Further, in the present specification, the term of the system means an overall device composed of a plurality of devices, a plurality of means, and the like.

In other words, the information processing apparatus to which the present invention is applied can take various embodiments having the following configurations.

That is, the information processing device to which the present invention is applied (for example, the server 1 in FIGS. 2 to 4) is
In an information processing device that manages the usage status of a facility (for example, facility C in FIG. 1) by a user and payment of consideration for the use of the facility (for example, a seat fee, etc.
Facility identification information (for example, a store name or an ID indicating a store) that can identify the facility and facility use start information (for example, user U) that can indicate that the user has started using the facility. Check-in information acquisition means (for example, check-in information acquisition unit 101 in FIG. 4) that acquires information including the store name (time when the store name was transmitted) as check-in information, and
Information including facility use end information (for example, the time when the user U performs the checkout operation), which is information that can indicate that the user who has started using the facility has finished using the facility, is acquired as checkout information. Checkout information acquisition means (for example, checkout information acquisition unit 105 in FIG. 4) and
A check-in state management means (for example, the check-in state management unit 102 in FIG. 4) that manages the state of use of the facility by the user as a check-in state based on the check-in information and the check-out information.
A consideration information acquisition means (for example, the usage fee information acquisition unit 103 in FIG. 4) for acquiring information including the consideration of the user as consideration information (for example, usage fee information), and
A payment destination information acquisition means (for example, the payment destination information acquisition unit 106 in FIG. 4) that acquires information that can indicate the payment destination of the consideration of the user (for example, the management account of the administrator M in FIG. 1) as the payment destination information.
A payment destination management means (for example, the payment destination management unit 107 in FIG. 4) that manages the consideration information and the payment destination information based on the check-in state, and
A payment support means (for example, the payment support unit 108 in FIG. 4) that supports the payment processing of the consideration (for example, the processing in which the payment server 4 in FIG. 4 makes a payment) based on the payment destination information.
Any information processing device equipped with is sufficient.
As a result, for example, the user U can receive support for payment of the usage fee according to the check-in status.

Further, the payment destination information is one or more selected from a plurality of payment destinations (for example, the management account of the managers M-1 and M-2 and the private expense account of the user U) as the payment destination of the consideration of the user. Can include information indicating the payment destination of.
As a result, for example, the user U can receive the support for settlement by selecting the usage fee according to the check-in status and each account according to the purpose of use.

Further, the consideration of the user is shown for each item used.
The settlement destination information may include information indicating the settlement destination for each item as the settlement destination of the consideration of the user.
As a result, for example, the user U can select each account according to the usage fee according to the check-in status and receive support for settlement, and can complete the procedure at once.

In addition, a check-in processing means for designing a story from the start to the end of use of the facility by the user.
A closed service means that performs processing to support the provision of goods or services to the user at the facility.
An open service processing means that analyzes trends based on the history of the provision of goods or services,
A checkout processing means that accumulates the results of the tendency analysis and generates predetermined teacher data,
Can be further prepared.
As a result, efficient processing based on the PDSA model including "Plan", "Do", "Study", and "Action" is performed. As a result, the convenience of the user who uses the facility can be improved.

1 ... server, 2 ... user terminal, 3 ... administrator terminal, 4 ... payment server, U ... user, M ... administrator, C ... facility, T ...・ Operator, L ・ ・ ・ Online support, 101 ・ ・ ・ Check-in information acquisition department, 102 ・ ・ ・ Check-in status management department, 103 ・ ・ ・ Usage charge information acquisition department, 104 ・ ・ ・ Usage charge management department, 105・ ・ ・ Check-out information acquisition department, 106 ・ ・ ・ Payment destination information acquisition department, 107 ・ ・ ・ Payment destination management department, 108 ・ ・ ・ Payment support department, 109 ・ ・ ・ PDSA processing department, 191 ・ ・ ・ Check-in Processing unit, 192 ... Closed service processing department, 193 ... Open service processing department, 194 ... Check-out processing department, 201 ... Facility specific information acquisition department, 202 ... Facility use start information acquisition department , 301 ・ ・ ・ User administrator DB, 302 ・ ・ ・ Facility information DB, 303 ・ ・ ・ Check-in status Usage fee DB, 304 ・ ・ ・ Payment DB

Claims (4)

In an information processing device that manages the usage status of a facility by a user and the settlement of consideration for the use of the facility.
Check-in information for acquiring information including facility identification information which is information that can identify the facility and facility use start information which is information that can indicate that the user has started using the facility as check-in information. Acquisition method and
Checkout information acquisition means for acquiring information including facility use end information, which is information that can indicate that the user who has started using the facility has finished using the facility, as checkout information.
A check-in status management means for managing the usage status of the facility by the user as a check-in status based on the check-in information and the check-out information.
A consideration information acquisition means for acquiring information including the user's consideration as consideration information,
Payment destination information acquisition means for acquiring information that can indicate the payment destination of the consideration of the user as payment destination information, and
A payment destination management means that manages the consideration information and the payment destination information based on the check-in status, and
A payment support means that supports the payment processing of the consideration based on the payment destination information, and
Information processing device equipped with. The payment destination information includes information indicating one or more payment destinations selected from a plurality of payment destinations as the payment destination of the consideration of the user.
The information processing device according to claim 1. The consideration of the user is shown for each item used.
The payment destination information includes information indicating a payment destination for each item as a payment destination for the consideration of the user.
The information processing device according to claim 1. A check-in processing means for designing a story from the start to the end of use of the facility by the user.
A closed service means that performs processing to support the provision of goods or services to the user at the facility.
An open service processing means that analyzes trends based on the history of the provision of goods or services,
A checkout processing means that accumulates the results of the tendency analysis and generates predetermined teacher data,
Further prepare,
The information processing device according to claim 1 or 2.

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