JP2021033933A - Automatic remote addressing system and control method for automatic remote addressing system - Google Patents

Abstract

To provide an automatic remote addressing system that allows control as to whether to permit browsing of transaction information in a staff terminal to reduce the risk of leakage of personal information and the risk of the occurrence of a staff member's misconduct, and a control method for an automatic remote addressing system.SOLUTION: A remote addressing transaction system comprises: a customer terminal 1 that acquires transaction information obtained through a customer's input operation; a server 2 that stores the transaction information transmitted from the customer terminal and executes a transaction with the customer with the transaction information; and a staff terminal 3 that displays the transaction information on a screen and on which a staff member supports processing of inputting the transaction information. The server 2 or the customer terminal 1 stores display propriety information as to whether to permit display of the transaction information on the staff terminal, and performs display control of the staff terminal 3 based on the display propriety information. With this control, when the transaction information is displayed on the screen of the staff terminal 3, items indicated on the server 2 or the customer terminal 1 can be displayed.SELECTED DRAWING: Figure 1

Description

The present invention relates to an automatic remote support system and a control method for the automatic remote support system.

In recent years, in order to reduce labor costs and improve work efficiency, we have eliminated the transaction business that was being traded at the counters of manned stores, and connected customer terminals installed in unmanned stores with servers of companies in remote areas via a network. In conclusion, the introduction of a remote-compatible trading system that allows customers to perform automatic transactions by operating customer terminals is being promoted.

However, there are some customers who are unfamiliar with the operation by the terminal device and those who have difficulty in freely performing the operation due to physical reasons. Alternatively, there are cases where even a person who can operate to some extent does not understand the operation procedure and the input method. In such a case, a staff member of a company or the like that operates the server explains the contents of the product to be traded and the operation method (entry method), or inputs the product while communicating with the customer via the terminal. It is being done to execute automatic transactions by providing support such as performing the entry) itself instead.

As such a technique, for example, Japanese Patent Application Laid-Open No. 2002-245354 (Patent Document 1) is known. According to Patent Document 1, when a customer browses a homepage in a remote server by a customer terminal (personal computer) and conducts a transaction, a direct conversation or chat between the customer and a staff member on the server installer side is used. The technology of the support call center system that enables real-time communication and allows the staff (operator) to fill in each item in the transaction information on behalf of the customer is disclosed.

In the following explanation, "transaction" means not only ordinary commercial transactions that buy and sell or provide services based on contracts between the parties, but also contracts that are the premise of the contracts and matters incidental to the contracts (card issuance). Etc.) are also included. In addition, the transaction may or may not involve the exchange of money between the parties.

Japanese Unexamined Patent Publication No. 2002-245354

With the above-mentioned technology of Patent Document 1, it is possible to respond to inquiries in real time with customers, and since the staff can interactively input the items necessary for the transaction on behalf of the customer, the transaction can be performed smoothly and surely. It becomes possible.

However, in this technology, completely common transaction information is displayed on the customer terminal (for example, a personal computer) and the terminal on the clerk side (clerk terminal), and some restrictions are imposed on viewing and inputting the transaction information. Not. Therefore, for example, the person in charge can freely browse the personal information such as the customer's name, address, and password included in the transaction information without the consent of the customer. In addition, the staff can also arbitrarily perform "agreement" to conclude a transaction (contract). Therefore, there is a risk of leakage of personal information and a risk of fraudulent acts such as conducting arbitrary transactions using the personal information of customers.

Therefore, an object of the present invention is an automatic remote response system that controls whether or not to allow display (viewing) of transaction information on a staff terminal to reduce the risk of leakage of personal information and the risk of fraudulent acts by staff. And to provide a control method for automatic remote support systems.

In order to solve the above problems, the present invention includes, for example, a customer terminal having a function of acquiring transaction information by a customer's input operation regarding an item used for a transaction, and the transaction transmitted from the customer terminal. A server that stores information and executes a transaction with the customer using the transaction information, and a staff terminal for displaying the transaction information stored in the server on a screen and performing an operation related to the transaction. The server or the customer terminal stores the displayability information as to whether or not the transaction information is permitted to be displayed on the staff terminal, and is based on the displayability information. This is an automatic remote support system that controls the display of the staff terminal.

According to the present invention, since it is possible to control whether or not to display the information in the transaction on the staff terminal from the customer terminal or the server, it is possible to reduce the risk of leakage of personal information and the risk of fraudulent acts by the staff. it can.

It is a figure which shows the automatic remote correspondence system in Example 1 of this invention. It is a figure which shows the example of the control data of the reading / input information for judging whether or not the display item can be browsed and whether or not can be input in Example 1. FIG. FIG. 5 is a flow chart illustrating control of a viewing / input target of a staff terminal screen and a customer terminal screen in the first embodiment. It is a figure which shows the display example of the customer terminal screen and the staff terminal screen in Example 1. FIG. FIG. 5 is a flow chart illustrating control of a viewing / input target of a staff terminal screen and a customer terminal screen according to a second embodiment of the present invention. It is a figure which shows the display example of the customer terminal screen and the staff terminal screen in Example 2. FIG. It is a figure which shows the display example of the customer terminal screen and the staff terminal screen in Example 2. FIG.

Hereinafter, examples of the present invention will be described in detail with reference to the drawings. The present invention is not limited to the examples described below.

<< Example 1 of the present invention >>
First, the configuration of the automatic remote support system according to the first embodiment of the present invention will be described with reference to FIG. The system of the first embodiment applies the present invention to an automatic contract machine for opening an account, issuing a transaction card, and the like.

(System configuration)
In FIG. 1, the automatic remote support terminal system of the first embodiment can be controlled by a customer terminal 1 installed in an unmanned store or the like, a server 2 that can be transmitted / received or connected by a network 4 such as the Internet, and a server 2. It is composed of a staff terminal 3 in the connected customer support center. A customer terminal 1 operated by a customer is installed in an unmanned store. At the customer support center, a staff member (operator) who can handle transactions such as customer (client) consultation and various notifications (card issuance, etc.) is stationed and operates the staff terminal 3 to handle consultations and transactions. ..

The customer terminal 1 includes an input operation unit 11, a display unit 12, a storage unit 13, a card issuing unit 14, a printer 15, a document collection mechanism 16, a document confirmation mechanism 17, an image / voice unit 18, a software storage unit 19, and these. A control unit 10 for controlling is included. The transaction information input by the customer terminal 1 is transmitted to the server 2 via the network 4.

The clerk terminal 3 includes an input operation unit 31, a display unit 32, a storage unit 33, an image / audio unit 34, a software storage unit 35, and a control unit 30 for controlling these. The staff terminal 3 is controlled by the server 2, and controls whether to display the transaction information on the screen or not to display it based on the displayability control data (displayability information) of the server 2. Further, the clerk terminal 3 controls whether to allow or prohibit the clerk from executing the input operation of the transaction information based on the input possibility control data (input possibility information) transmitted from the server 2.

The server 2 is composed of a host computer 21 and a database 22. When a customer operates a customer terminal 1, the server 2 stores transaction information transmitted from the customer terminal 1, and the transaction information is used to communicate with the customer. Perform automatic remote transactions. Further, the server 2 in the first embodiment is a "display" for controlling whether or not to display the contents of each item of the transaction information input by the customer operation output from the customer terminal 1 on the screen of the staff terminal 3. "Passability information" and "input availability information" that controls whether or not to allow the staff to input each item of transaction information from the staff terminal are stored in advance. Then, the staff terminal 3 is controlled in response to the stored control data. As a result, in the clerk terminal 3, the transaction information can be displayed or not displayed on the screen of the clerk terminal by the control data. In addition, the control data makes it possible to enable or disable (prohibit) the input operation. For example, in the case of control data indicating that the customer allows the staff member to view the staff member but does not allow the input operation on the staff member terminal 3, the server 2 follows the control data (displayability information and inputability information) and the staff member terminal. The transaction information is displayed on the third, and the clerk controls the clerk terminal 3 so as not to perform the input operation without permission.

(System operation explanation)
Next, the operation in the system of the first embodiment will be described.
First, when making a contract for a transaction, the customer executes an operation for the transaction on the customer terminal 1 installed in the unmanned store. The host computer 21 of the server 2 receives the transaction information obtained by the customer terminal 1 by the customer operation via the network 4 and stores it in the database 22. Then, the transaction information is transmitted to the staff terminal 3. The customer terminal 1 includes a device for inputting a predetermined item when a client (customer) makes a predetermined contract, and inputting and displaying for applying.

The input operation unit 11 of the customer terminal 1 inputs transaction information operated by the customer, and specifically, is a touch panel, a keyboard, or the like for inputting transaction information for each input item displayed on the screen. .. The customer operates the input operation unit 11 while looking at the screen to input transaction information.

The display unit 12 has a screen display function and displays information necessary for the transaction on the screen, and the customer proceeds with the input operation of the transaction information by the input operation unit 11 while looking at this screen.

The storage unit 13 is a part that stores transaction information input by the customer. This transaction information is transmitted to the server 2 by the control unit 10 when the input operation is completed. This transaction information is transmitted to the server 2 under the control of the control unit 10. Transaction information includes certificates brought by customers, reading information of documents such as application forms and contracts, and various input items required for transactions, and the input items include name, address, password, etc. Personal information is also included.

The card issuing unit 14 has a read / write function for reading / writing a card, a card hopper for processing the card, and a card collecting function for sending out the processed card. The printer 15 has a paper cassette for storing paper, a paper forgotten collection, and reads a certificate brought by the customer and documents such as an application form and a contract. The document collection mechanism 16 has a document collection warehouse and collects documents such as application forms. The document confirmation mechanism 17 confirms the collected documents.

The image / voice unit 18 has a person camera that captures the customer's face, a hand camera that captures the customer's hand, and a voice mechanism for having a conversation with a staff member, and communicates with the operator (staff) in real time. .. That is, the image / voice unit 18 of the customer terminal 1 and the image / voice unit 34 of the staff terminal 3 are transmitted and received via the network 4, enabling conversation between the customer and the staff.
The software storage unit 19 stores the OS, middle software, a program for executing the control operation of the control unit 30, and the like.

The clerk terminal 3 is a device in which a clerk performs processing for a contract procedure as necessary based on the received customer information in order for the customer to make a predetermined contract.
The input operation unit 31 of the clerk terminal 3 is a keyboard or the like for the clerk to input information.

The display unit 32 has a screen display function, displays customer information and information necessary for a transaction (contract) on the screen, and a staff member uses the input operation unit 31 while looking at this screen to interact with the customer. Proceed with transaction operations and processing.
The storage unit 33 is a unit that stores transaction information necessary for processing based on the information input by the customer.
The image / voice unit 34 has a person camera, a hand camera, and a voice mechanism, and is used for real-time communication between the customer and the staff. That is, the image / voice unit 34 and the image / voice unit 34 of the customer terminal 1 can be connected via the network 4 to have a conversation between the customer and the staff.
The software storage unit 35 stores the OS, middle software, a program for executing the control operation of the control unit 30, and the like.

(Explanation of system control operation flow)
Next, the control operation of the system shown in FIG. 1 will be described in detail with reference to FIGS. 1 to 3. FIG. 2 shows an example of control data indicating “display availability information” and “input availability information” for each display item in the first embodiment. FIG. 3 is a flow chart for explaining the control of the viewing / input target of the staff terminal screen and the customer terminal screen in the first embodiment. More specifically, FIG. 3 shows an operation flow for executing control of whether or not to allow display of each item of transaction information and whether or not to allow an input operation for each item.

First, the control data for each item will be described with reference to FIG. In FIG. 2, item 301 indicates each item of transaction information used for the transaction. For the sake of simplicity, an example of four items (item A to item D) is shown here. The viewable range 302 is information on whether or not a staff member or a customer can view the item for each item. Item A can be viewed by the staff and the customer, and can be input by the staff and the customer. The same applies to item B. Item C enables browsing by the customer (displayed on the screen of the customer terminal 1) and input (input operation from the customer terminal 1), but browsing by the staff (staff terminal 3). Display on the screen) and input (input operation from the staff terminal 3) are not permitted. Item D indicates that the customer and the clerk are allowed to view (display of the customer terminal screen and the clerk terminal screen), but only the customer is allowed to input. Control data for controlling each item of such transaction information is stored in the server 2 in advance.

Next, the operation flow in this embodiment will be described with reference to FIG.
In FIG. 3, when the customer starts the operation by the customer terminal 1, the process proceeds to step S01. In this step S01, the control information of the first item (for example, item A in FIG. 2) is taken out. Next, the process proceeds to step S02 to determine whether or not the screen can be input by the customer. Here, in step S02, if item A is a screen that does not allow customer input (NO), the process proceeds to step S08. In step S08, the server 2 controls the clerk terminal 3 so that the clerk can browse and input the clerk. Further, the server 2 controls the customer terminal 1 so that the customer terminal 1 can be browsed by the customer, but the input operation is not permitted. As a result, the staff can view and input, and the customer cannot operate the display screen of the customer terminal.

In step S02 of FIG. 3, if the customer can input (YES), the process proceeds to the next step S03. For example, in the case of item A in FIG. 3, since both the staff and the customer can view and input, the judgment is YES in step S02, and the process proceeds to step S03.

Next, in step S03, it is determined whether or not the displayability information of the item is permitted to be viewed by the staff by referring to the control data stored in the server. As shown in item A of FIG. 2, when the person in charge is allowed to browse, the process proceeds to the next step S04 in order to allow the display of the content of the item on the screen of the person in charge terminal 3. If the person in charge is not allowed to view in step S03 (NO), the process proceeds to step S07.

In step S07, the clerk is not allowed to browse / input, and the customer is controlled to be able to browse / input. This screen is applied, for example, when entering a password. To prevent the clerk from browsing, the server 2 controls the clerk terminal 3. That is, it can be realized by transmitting a display enable / disable signal for controlling the server 2 not to permit the display to the staff terminal 3, and controlling the staff terminal 3 not to display the item on the screen by the signal. Similarly, in order to disallow the input of the clerk, the server 2 transmits an input permission signal to the clerk terminal 3 for controlling the clerk terminal 3 not to allow the input, and the clerk terminal 3 uses the signal. Control may be performed to prohibit the input of the staff.

In the following step S04, it is determined whether or not the input by the staff is permitted for the item by referring to the control data stored in the server. For example, in the case of item A in FIG. 2, since the input of the staff member is permitted, YES is set in step S04, and the process proceeds to step S05. If NO in step S04, the process proceeds to step S06.

In step S06, the viewing of the staff is permitted, but the input is not permitted (not permitted). To prevent the staff from inputting, the server 2 sends an input permission signal to the staff terminal 3 to prevent the staff from inputting, and the staff terminal 3 prohibits the staff from inputting by the signal. It suffices to control the operation. The server 2 controls the customer terminal 1 so that it can be displayed and input so that the customer terminal 1 can be displayed and input. Such control is applied, for example, to a screen such as "agreement" of a customer.

If YES in step S04, the process proceeds to step S05. In this step S05, the customer and the person in charge control that the item can be viewed and input. That is, the server 2 transmits the display enable / disable information and the input enable / disable information that permit viewing and input to the staff terminal 3. As a result, the staff terminal 3 displays the information of the item on the screen and also allows the staff to perform the input operation.

In step S09, it is determined whether or not all the items of the transaction information have been completed. If all the items have not been completed (NO), the process proceeds to step S10, the control data of the next item is fetched, and the process proceeds to step S02. Then, the processes of steps S02 to S08 are executed with reference to the control data stored in advance in the server 2. This operation is executed until the control of all items is completed.

(Screen display example)
Next, a display example of the screen of the customer terminal 1 and the screen of the staff terminal will be described with reference to FIG. FIG. 4A is a screen example of the customer terminal 1, and FIG. 4B is a display example of the screen of the staff terminal 3.

Item 401 of the name on the screen of FIG. 4A is an item for inputting the name of the customer, and FIG. 4 shows a state in which "Hitachi Taro" has already been input. This item 401 can be input and viewed by the customer. The address item 402 is an item for inputting the customer's address. FIG. 4 shows a state in which "Osaki XYZ, Shinagawa-ku, Tokyo" has already been input, and the customer can input and browse. The password item 403 is an item for inputting a password required for a predetermined transaction when the customer makes a predetermined contract. FIG. 4 shows a state in which "ABC123" has already been input, and the customer can input and browse. The consent item 404 is an item for inputting the customer's consent confirmation such as consent to provide personal information. FIG. 4 shows a state in which the customer has already agreed, and the customer can input and browse.

Item 406 of the name on the screen of FIG. 4B is an item in which the name of the customer entered by the customer is displayed, and this item 406 is an item that can be viewed by the staff, and the name entered by the customer is displayed. Has been done. The clerk can basically only view and cannot enter. However, if the customer is not good at key input or needs the support of an operator such as a person with a disability, browsing / input may be possible. The address item 407 displays the customer's address entered by the customer. This item can also be viewed by the operator and cannot be entered. The password item 408 is an item in which a password required for a predetermined transaction is displayed when the customer makes a predetermined transaction. FIG. 4A shows a state in which "ABC123" has already been input. On the other hand, this item 408 is not displayed on the screen of the staff terminal 3, and the staff cannot view or input on the staff terminal. The consent item 409 displays the consent confirmation of the client such as the provision of personal information. FIG. 4B shows a state in which the agreement has already been agreed, and the operator can view it, but cannot input it.
In this way, based on the control data (see FIG. 2) stored in advance by the server 2, the processing operation shown in FIG. 3 is performed and controlled.

(Effect of Example 1)
According to the first embodiment of the present invention described above, it is possible to control the screen display of the staff terminal and the input from the staff terminal in each item of the transaction information based on the control data stored in the server in advance. It is possible to reduce the risk of information leakage and the risk of fraudulent activities by staff. Further, since the control data is stored in the server, it is possible to control the display and input operations not only on the staff terminal but also on the customer terminal.

<< Example 2 of the present invention >>
Next, Example 2 of the present invention will be described with reference to FIGS. 5 to 8. The second embodiment shows an example of a system for purchasing a product or the like using a customer terminal. FIG. 5 is an operation flow diagram in the second embodiment. FIG. 6 shows a screen display example of the customer terminal (FIG. 6 (A)) and a screen display example of the staff terminal (FIG. 6 (B)) regarding the customer personal information. FIG. 7 shows a screen display example of the customer terminal (FIG. 7 (A)) and a screen display example of the staff terminal (FIG. 7 (B)) regarding the purchased product.

(System configuration of Example 2)
First, the system according to the second embodiment of the present invention will be described. The system of the second embodiment has basically the same configuration as the system of the first embodiment (FIG. 1) described above. Therefore, the description of the system configuration in the second embodiment will be omitted. The customer terminal 1 in the second embodiment may be a personal computer owned by the customer.

(Input of control data from customer terminal and storage in server)
First, the control data of each item in the transaction information has the contents as illustrated in FIG. 2, and is stored in the server 2. However, in the second embodiment, the control data (displayability information and input availability information) is not stored in the server 2 in advance, but whether or not to display each item on the staff terminal 3 is permitted to be input by the staff. The control data for controlling whether or not the control data is input by the customer from the customer terminal 1. Therefore, the control data of each item stored in the server 2 is input from the input operation unit 11 of the customer terminal 1. In this embodiment, the screen is displayed as shown in FIG. 6, and the customer operates the selection unit displayed on the screen to input the input.

That is, the content as shown in FIG. 6A is displayed on the screen of the customer terminal 1. In FIG. 6A, item 101 is an input item for the customer's name. Item 102 is an input item for the customer's address. Item 103 is a password input item. Reference numerals 111 to 113 are selection units (check columns in this example) for inputting whether or not to display each item on the screen of the staff terminal 3. A customer can input information instructing whether or not to display by operating a customer terminal 1 (specifically, an input operation unit 11) and operating (checking) those check fields 111 to 113. In this example, when checked, it is displayed on the staff terminal 3. The check column 130 is used when it is permitted to collectively display each item on the staff terminal. If you want to allow the display of all the items displayed on the screen, you may check this check box 130. Similarly, the check field 140 is used when the staff is allowed to input each item from the staff terminal. The instruction information in this check column is transmitted to the server 2 as "display availability information" and "input availability information", and is stored in the server 2. An instruction as shown in the check box of FIG. 6A is transmitted to the server 2 and stored.

Then, when the server 2 controls the staff terminal 3, the screen of the staff terminal 3 is displayed as shown in FIG. 6 (B). In FIG. 6A, the check columns 111 and 112 are checked, but the check column 113 is not checked. Therefore, the item 401 of the name and the item 402 of the address are displayed on the screen of the staff terminal 3, but the contents are not displayed in the item 403 of the password.

(Explanation of system control operation flow)
Next, an operation flow for performing such control will be described with reference to FIG. In FIG. 5, when the customer starts an input operation (operation) by the customer terminal 1 (specifically, the input operation unit 11), the process proceeds to step S501. In step S501, it is determined whether or not to make a support request by a staff member, and when the customer requests a support request, the information is input from the input operation unit 11. This information is transmitted to the server 2 and stored. When this request is made (YES in step S501), the server 2 performs the process of step S502. If there is no support request, the operation will end.

Next, in step S502, it is determined whether or not "displayability information" exists in the information transmitted from the customer terminal 1. If displayability information exists in any of the items (YES), the displayability information is stored in association with each item, and the process proceeds to step S504.

In step S504, it is determined whether or not "input availability information" exists in the information transmitted from the customer terminal 1. If input availability information exists in any of the items (YES), the input availability information is stored in association with each item.

Subsequently, in step S506, display control is performed on the staff terminal 3 as shown in FIG. 6B in response to the stored “display availability information”. Further, the staff terminal 3 is controlled as shown in FIG. 6B in response to the stored “input availability information”. That is, in the example of FIG. 6B, the password item is not permitted to be input, and the input of other items is permitted.

This processing operation is continued until the transaction is completed, that is, until YES is obtained in step S507.

In this embodiment, the server 2 performs the processing operation shown in FIG. 5, but a part or all of this processing operation can also be performed on the customer terminal 1. In that case, the customer terminal 1 may have a program that executes the process shown in FIG.

Next, the procedure for purchasing the product will be described with reference to FIG. After the processing shown in FIG. 5 is performed, or in the first stage thereof, the customer selects a product to be purchased and inputs the number of purchased products by an input operation from the input operation unit 11 of the customer terminal 1. FIG. 7A shows an example of a display screen relating to product purchase on the customer terminal 1, and FIG. 7B shows an example of a display screen on the staff terminal 3. In this case, the information regarding the purchase of the customer's product is also displayed on the screen of the staff terminal 3. As a result, the clerk can browse the customer's product purchase information and can give advice to the customer as needed. After inputting the product to be purchased and the number of products to be purchased, the customer checks the check box for purchasing the product. Information regarding the purchase of this product is transmitted to the server 2, and the server confirms the information and conducts a transaction.

(Effect of Example 2 of the present invention)
According to the second embodiment of the present invention described above, the customer can arbitrarily control whether or not the information input by the customer from the customer terminal, particularly the item of personal information, is displayed on the screen of the staff terminal 3. .. As a result, it is possible to prevent the staff member from browsing or inputting personal information without permission, and it is possible to reduce the risk of leakage of personal information and the risk of fraudulent acts by the staff member.

<< Other Examples >>
The present invention is not limited to the examples described above, and includes various modifications. For example, in the above embodiment, the control data (display availability information, input availability information) is stored in the server, but the control data may be stored in the customer terminal. Further, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. Further, it is possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. It is also possible to add, delete, or replace other configurations with respect to the configurations of each embodiment.

1 ... Customer terminal, 2 ... Server, 3 ... Staff terminal, 4 ... Network, 10 ... Control unit, 11 ... Input operation unit, 12 ... Display unit, 13 ... Storage unit, 14 ... Card issuing unit, 15 ... Printer, 16 ... Document collection mechanism, 17 ... Document confirmation mechanism, 18 ... Image / audio unit, 19 ... Software storage unit, 21 ... Host computer, 22 ... Database, 30 Control unit, 31 ... Input operation unit, 32 ... Display unit, 33 ... Storage unit, 34 ... Image / audio unit, 35 ... Software storage unit

Claims (11)

A customer terminal that has a function to acquire transaction information by input operation of the customer,
A server that stores the transaction information and executes a transaction with the customer using the transaction information.
A staff terminal for displaying the transaction information stored in the server on the screen and performing operations related to the transaction, and
It is an automatic remote support system equipped with
The server or the customer terminal stores display availability information as to whether or not the transaction information is permitted to be displayed on the staff terminal, and controls the display of the staff terminal based on the display permission information. did,
Automatic remote support system. In the automatic remote support system according to claim 1,
The customer terminal is provided with a function of inputting the displayability information, and the input displayability information is transmitted to the server.
The server is an automatic remote support system characterized in that the display of the staff terminal is controlled based on the display availability information transmitted from the customer terminal. In the automatic remote support system according to claim 2,
An automatic remote support system characterized in that the input of the displayability information is performed by operating the selection unit displayed on the screen. In the automatic remote support system according to claim 1,
In addition to the display availability information, the server or the customer terminal stores input availability information as to whether or not to allow the staff terminal to input the transaction information, and displays the display enable / disable information and the input enable / disable information. An automatic remote support system that controls the display and input operations of the staff terminal based on the above. In the automatic remote support system according to claim 4,
The customer terminal is provided with a function of inputting the display possibility information and the input possibility information, and the input display possibility information and the input possibility information are transmitted to the server.
The server is an automatic remote support system characterized in that the staff terminal is controlled based on the display availability information and the input availability information transmitted from the customer terminal. In the automatic remote support system according to claim 5,
An automatic remote support system characterized in that the display enable / disable information and the input enable / disable information are input by operating a selection unit for selecting display enable / disable and input enable / disable. In the automatic remote support system according to claim 1,
An automatic remote support system characterized in that the customer terminal and the staff terminal are provided with a voice function capable of communicating with each other. A customer terminal that has a function to acquire transaction information by input operation of the customer,
A server that stores the transaction information and conducts a transaction with the customer using the transaction information.
A staff terminal for displaying the transaction information stored in the server on the screen and performing operations related to the transaction, and
It is an automatic remote support system equipped with
The server or the customer terminal is an automatic remote support system that controls the display contents of the staff terminal by the control data for controlling the staff terminal. A customer terminal having a function of inputting transaction information, a server for inputting the transaction information from the customer terminal to perform a transaction, and the transaction information input on the customer terminal are displayed on a screen to process the transaction. It is a control method of an automatic remote correspondence system having a staff terminal that performs
The server or the customer terminal stores the displayability information as to whether or not the transaction information is permitted to be displayed on the staff terminal, and the display control of the staff terminal is performed based on the displayability information. , How to control an automatic remote support system. In the control method of the automatic remote support system according to claim 9,
A control method for an automatic remote support system, characterized in that the customer terminal is provided with a function of inputting the displayability information, and the display of the staff terminal is controlled based on the input displayability information. In the control method of the automatic remote support system according to claim 9,
The server or the customer terminal stores input availability information as to whether or not the clerk terminal is allowed to input the transaction information, and based on the display availability information and the input availability information, the clerk terminal A control method for an automatic remote support system that controls the display and input operations.

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