JP2021022269A - Order reception system, order reception method, and program - Google Patents

Abstract

To reduce time and effort of a store and reduce the time to ship a commodity.SOLUTION: Receiving means (101) of an order reception system (S) receives an order for a commodity from a user. Association means (103) associates the order with identification information which is not associated with other orders, on the basis of a database storing multiple pieces of identification information issued by a delivery company when the order is received. Notification means (104) transmits the identification information associated with the order to a store which has received the order.SELECTED DRAWING: Figure 6

Description

The present invention relates to an order receiving system, an order receiving method, and a program.

Conventionally, a technique for improving the efficiency of delivery of products ordered by a user has been studied. For example, Patent Document 1 describes a system in which a store on an online shopping mall selects one of a plurality of delivery companies, and the delivery company selected by the store delivers products at a delivery date and time specified by a user. Has been done.

JP-A-2019-32827

In the conventional technique, when the user orders a product, the person in charge of the store inputs the slip number notified by the delivery company into the store terminal and notifies the server of the online shopping mall of the slip number. The server manages the slip number received from the store terminal in association with the user's order so that the product being delivered can be tracked. However, in the conventional technique, it is very troublesome because the person in charge of the store needs to input the slip number every time an order is placed, and it takes time to ship the product.

The present invention has been made in view of the above problems, and an object of the present invention is to provide an order acceptance system, an order acceptance method, and a program capable of reducing the time and effort on the store side and shortening the time until the product is shipped. It is to be.

In order to solve the above problems, the order receiving system according to the present invention stores a receiving means for receiving an order for a product by a user and a plurality of identification information issued by a delivery company when the order is received. Based on the database, the association means for associating the identification information not associated with another order with the order and the notification notifying the store where the order is accepted of the identification information associated with the order. It is characterized by including means.

The order receiving method according to the present invention is based on a receiving step of receiving an order for a product by a user and a database storing a plurality of identification information issued by a delivery company when the order is received. It is characterized by including an association step of associating the identification information not associated with the order with the order, and a notification step of notifying the store where the order is accepted of the identification information associated with the order. And.

The program according to the present invention is associated with other orders based on a receiving means for accepting an order for a product by a user and a database storing a plurality of identification information issued by a delivery company when the order is accepted. The computer functions as an association means for associating the unidentified identification information with the order, and a notification means for notifying the store where the order has been received of the identification information associated with the order.

According to one aspect of the present invention, the associating means associates the identification information not associated with the other order with the order before transmitting the order acceptance notification to the store, and the notifying means is said to be said. It is characterized in that the store is notified of the order acceptance notification including the identification information associated with the order.

According to one aspect of the present invention, when the slip of the product is printed at the store, the notification means notifies the store of the identification information associated with the order and prints the store. The device is characterized in that the identification information notified to the store is printed on the slip.

According to one aspect of the present invention, each of the plurality of identification information stored in the database can be associated with an order for each of the plurality of stores, and the receiving means is each of the plurality of stores. Accepting orders for
The associating means is characterized in that an order for each of the plurality of stores is associated with the identification information that is not associated with another order.

According to one aspect of the present invention, the order receiving system is a setting means for setting the identification information associated with the order to be associated with a new order when the delivery of the product is completed. , Is further included.

According to one aspect of the present invention, when a new order is received by the user for the store within a certain period of time after the order is received, the associating means makes the order for the new order. It is characterized in that the identification information associated with is associated with.

According to one aspect of the present invention, the database stores the identification information issued by each of the plurality of delivery companies, and the order reception system may be selected from the plurality of delivery companies. Further including a determination means for determining a delivery company in charge of delivery of goods, the association means associates the identification information of the delivery company in charge of delivery of the goods with the order.

According to one aspect of the present invention, the determination means is in charge of delivering the product to a delivery company having a relatively low shipping cost or a delivery company having a relatively early delivery date from the plurality of delivery companies. The associating means is characterized in that the identification information of the delivery company having a relatively low shipping cost or the delivery company having a relatively early delivery date and time is associated with the order.

According to one aspect of the present invention, the determination means determines a delivery company in charge of delivery of the product from among the plurality of delivery companies based on the delivery destination of the product, and the association means determines the delivery company in charge of delivery of the product. It is characterized in that the identification information of a delivery company determined based on the delivery destination of the goods is associated with the order.

According to one aspect of the present invention, the determination means determines the delivery company contracted by the store among the plurality of delivery companies as the delivery company in charge of delivery of the goods, and the association means is the association means. It is characterized in that the identification information of the delivery company contracted by the store is associated with the order.

According to one aspect of the present invention, the determination means determines a delivery company in charge of delivery of the product from the plurality of delivery companies based on the delivery method of the product, and the association means determines the delivery company in charge of delivery of the product. It is characterized in that the identification information of the delivery company determined based on the delivery method of the goods is associated with the order.

According to the present invention, it is possible to reduce the labor on the store side and shorten the time until the product is shipped.

It is a figure which shows an example of the whole structure of an order acceptance system. It is a figure which shows an example of an order screen. It is a figure which shows an example of the completion screen. It is a figure which shows an example of a notification screen. It is a figure which shows an example of a print screen. It is a function block diagram which shows an example of the function realized by an order reception system. It is a figure which shows the data storage example of a user database. It is a figure which shows the data storage example of a store database. It is a figure which shows the data storage example of the product database. It is a figure which shows the data storage example of an order database. It is a figure which shows the data storage example of a delivery company database. It is a figure which shows the data storage example of the slip number database. It is a flow chart which shows an example of the process executed in an order reception system. It is a flow chart which shows an example of the process executed in an order reception system. It is a functional block diagram in a modification.

[1. Overall configuration of order reception system]
Hereinafter, an example of an embodiment of the order receiving system according to the present invention will be described. FIG. 1 is a diagram showing an example of the overall configuration of the order receiving system. As shown in FIG. 1, the order receiving system S includes a server 10, a user terminal 20, and a store terminal 30, which can be connected to a network N such as the Internet. Although FIG. 1 shows one server 10, one user terminal 20, and one store terminal 30, there may be a plurality of these.

The server 10 is a server computer. The server 10 includes a control unit 11, a storage unit 12, and a communication unit 13. The control unit 11 includes at least one processor. The control unit 11 executes processing according to the programs and data stored in the storage unit 12. The storage unit 12 includes a main storage unit and an auxiliary storage unit. For example, the main storage unit is a volatile memory such as RAM, and the auxiliary storage unit is a non-volatile memory such as ROM, EEPROM, flash memory, or hard disk. The communication unit 13 is a communication interface for wired communication or wireless communication, and performs data communication via the network N.

The user terminal 20 is a computer operated by the user. For example, the user terminal 20 is a mobile phone (including a smartphone), a mobile information terminal (including a tablet computer or a wearable terminal), a personal computer, or the like. The user terminal 20 includes a control unit 21, a storage unit 22, a communication unit 23, an operation unit 24, and a display unit 25. The physical configurations of the control unit 21, the storage unit 22, and the communication unit 23 may be the same as those of the control unit 11, the storage unit 12, and the communication unit 13, respectively.

The operation unit 24 is an input device, for example, a pointing device such as a touch panel or a mouse, a keyboard, a button, or the like. The operation unit 24 transmits the operation content by the user to the control unit 21. The display unit 25 is, for example, a liquid crystal display unit, an organic EL display unit, or the like. The display unit 25 displays an image according to the instruction of the control unit 21.

The store terminal 30 is a computer operated by a person in charge of the store. For example, the store terminal 30 is a mobile phone (including a smartphone), a mobile information terminal (including a tablet computer or a wearable terminal), a personal computer, or the like. The store terminal 30 includes a control unit 31, a storage unit 32, a communication unit 33, an operation unit 34, and a display unit 35. The physical configurations of the control unit 31, the storage unit 32, the communication unit 33, the operation unit 34, and the display unit 35 are the same as those of the control unit 11, the storage unit 12, the communication unit 13, the operation unit 24, and the display unit 25, respectively. It may be there.

The printing device 40 is connected to the store terminal 30 so as to be capable of wired communication or wireless communication. The printing device 40 is a general-purpose printer. For example, the printing device 40 is a laser type or inkjet type printer. The printing device 40 forms an image on a medium such as paper or a sticker based on the data received from the store terminal 30.

The programs and data described as being stored in the storage units 12, 22 and 32 may be supplied via the network N. Further, the hardware configuration of each computer described above is not limited to the above example, and various hardware can be applied. For example, even if a reading unit for reading a computer-readable information storage medium (for example, an optical disk drive or a memory card slot) or an input / output unit for inputting / outputting data to / from an external device (for example, a USB port) is included. Good. For example, the program or data stored in the information storage medium may be supplied to each computer via the reading unit or the input / output unit.

[2. Overview of order reception system]
In the present embodiment, the processing of the order reception system S will be described by taking as an example a scene in which a user orders a product of a store in an online shopping mall. For example, when the user operates the user terminal 20 to access the server 10, the top page of the online shopping mall is displayed on the user terminal 20. The user inputs arbitrary search conditions such as keywords and categories from the top page to search for a desired product.

When the user selects an arbitrary product from the search results, the product screen of the product is displayed on the user terminal 20, and the user can put the product in the shopping cart. A shopping cart is a list of products that indicate the user's willingness to order. In other words, a shopping cart is a list of products that a user plans to order. When the user performs a predetermined operation while displaying the contents of the shopping cart, an order screen for ordering the products of the shopping cart is displayed on the user terminal 20.

FIG. 2 is a diagram showing an example of an order screen. As shown in FIG. 2, the order screen G1 displays information about the product ordered by the user, for example, information such as the name of the store that orders the product, a thumbnail image of the product, the product title, and the price. Information and is displayed.

For example, on the order screen G1, the number of products ordered by the user is displayed on the input form F10. The user can also change the quantity of goods from the input form F10. Further, for example, the delivery destination registered by the user is displayed on the order screen G1, and when the user selects the button B11, the delivery destination of the product can be changed.

In the present embodiment, the delivery method of the product ordered by the user is displayed on the order screen G1. The server 10 stores a database (delivery company database DB5 described later) in which information such as the shipping fee and delivery time of each of the plurality of delivery companies is stored, and the delivery company with the lowest shipping fee and the delivery date and time are available. Identify the shortest shipping company. For example, the order screen G1 displays the delivery method with the lowest shipping cost and the delivery method with the shortest delivery date and time.

The shipping fee is the handling fee required for shipping. In this embodiment, it is assumed that each delivery company sets the shipping fee by its own charge system. The server 10 calculates the shipping cost of the product ordered by the user for each delivery company. There may be products with free shipping, or if the total purchase price is equal to or greater than the threshold value, the shipping may be free.

The delivery time is the time (lead time) required for the delivery company to visit the delivery destination after collecting the package. Delivery time may be expressed in days or hours.

The deliverable date and time is the date and time when the product can be delivered. In this embodiment, it is assumed that each delivery company sets its own delivery time. The server 10 calculates the shortest date and time when the product can be delivered for each delivery company, and acquires it as the delivery date and time. The deliverable date and time may be calculated by an arbitrary calculation formula, but in the present embodiment, it is the date and time obtained by adding the time required for shipping by the store and the delivery time by the delivery company to the current date and time. The delivery date and time may take into account other factors such as the store's business calendar, the deadline for shipping packages in one day, and product inventory information.

In the example of FIG. 2, on the order screen G1, two delivery methods are displayed: "cheapest shipping" with the lowest shipping cost and "express delivery" with the shortest delivery date and time. "Cheapest shipping" is the cheapest shipping method. The shipping fee for the "cheapest shipping fee" is cheaper than the shipping fee for the "express delivery", which is "200 yen" in the example of FIG. Instead, the delivery date and time of the "cheapest shipping fee" is later than the delivery date and time of the "express delivery", which is "July 26, 2019 morning" in the example of FIG.

On the other hand, "express delivery" is a delivery method with the shortest delivery date and time. The delivery date and time of the "express delivery" is earlier than the delivery date and time of the "cheapest shipping fee", and in the example of FIG. 2, it is "the morning of July 25, 2019". Instead, the shipping cost of the "fast delivery" is higher than the shipping cost of the "cheapest shipping", which is "350 yen" in the example of FIG.

As shown in FIG. 2, in the present embodiment, the name of the delivery company in charge of "cheapest shipping" and the name of the delivery company in charge of "express delivery" are not displayed on the order screen G1. Therefore, it is possible to order a product without making the user aware of which delivery company delivers the product.

For example, the user can select button B12 and specify "cheapest shipping". Further, for example, the user can select the button B13 and specify "express delivery". The user does not have to specify either "cheapest shipping" or "express delivery", and may specify another delivery method. For example, the user may specify the delivery company by himself or the delivery date and time by himself.

Also, for example, the user can change the delivery date and time in the "cheapest shipping" or "express delivery" by selecting the button B14 or B15. "Cheapest shipping" displays the earliest delivery date and time of the shipping company with the lowest shipping cost, and "Express delivery" displays the earliest delivery date and time of all shipping companies. The user can specify a later date and time if the delivery date and time are not convenient.

If the user changes the delivery address, the shipping cost and delivery date of "cheapest shipping" and "express delivery" may change, so "cheapest shipping" and "cheapest shipping" on the order screen G1. The display of "express delivery" may be changed. That is, the server 10 may recalculate the shipping fee and the delivery date and time of each delivery company based on the changed delivery destination, and update the display of "cheapest shipping fee" and "express delivery". When the user selects the button B16 on the order screen G1, a completion screen indicating that the order for the product is completed is displayed on the user terminal 20.

FIG. 3 is a diagram showing an example of the completion screen. As shown in FIG. 3, the completion screen G2 displays information about the product for which the order has been completed, for example, information such as the name of the store that orders the product, a thumbnail image of the product, the product title, and the price. Information and is displayed.

In the present embodiment, the server 10 manages the slip number issued by the delivery company, and each time it receives an order from the user, the server 10 associates the slip number that is not associated with another order with the order. On the completion screen G2, the slip number associated with the user's order is displayed. The slip number is an example of the identification information according to the present invention. Therefore, the part described as the slip number in the present embodiment can be read as the identification information.

The identification information is information that uniquely identifies the package to be delivered. In other words, identification information is information for tracking or managing packages in transit. The identification information has a different name depending on the delivery company, and may be called an invoice number, a tracking number, an inquiry number, or a frame number. In the present embodiment, the case where the identification information is indicated by a number and a hyphen will be described, but the identification information may include symbols and characters other than the hyphen. Further, the identification information may be defined by the delivery company in its own system, and the number of digits of the identification information may differ depending on the delivery company.

In the present embodiment, the case where the slip number is associated with the order immediately after the order is received will be described. However, even if the slip number is associated with the order after a certain period of time has passed since the order was received. Good. In this case, the slip number may not be displayed on the completion screen G2. Further, when the slip number is associated with the order, the slip number may be notified to the user by using e-mail or the like.

When the order is accepted, the server 10 sends an order acceptance notification indicating that the order has been accepted to the store. Any medium can be used for the order acceptance notification, for example, a message, an e-mail, a message application, an SNS, an SMS, or the like in a store business support tool can be used. When the person in charge of the store performs an operation for displaying the order acceptance notification, a notification screen indicating the order acceptance notification is displayed on the store terminal 30.

FIG. 4 is a diagram showing an example of a notification screen. As shown in FIG. 4, the notification screen G3 displays information about the order received by the store, and is designated, for example, as information about the ordered product, the payment amount, the name of the delivery company in charge of delivering the product, and the product. The delivery date and time and the slip number associated with the order are displayed. Further, for example, on the notification screen G3, a button B30 for printing a slip is displayed.

A slip is a piece of paper or sticker that is affixed to a package. The voucher is sometimes referred to as an invoice, delivery voucher, or shipping voucher. In the present embodiment, since the packed product becomes a baggage, a slip is attached to a box, a bag, or the like. Information necessary for delivery is printed on the slip, and for example, information such as a shipping source, a delivery destination, contents, a delivery date and time, and a slip number is printed.

The shipping source is a place where the package is shipped, for example, a place where a store is located or a place where a store warehouse is located. The delivery destination is a place where the package is delivered, for example, the user's home, the user's work place, or the user's friend's house. The information printed on the slip may be coded by a bar code or a two-dimensional code. For example, when the person in charge of the store selects the button B30, a print screen for printing the slip is displayed on the store terminal 30.

FIG. 5 is a diagram showing an example of a print screen. As shown in FIG. 5, a print preview of the slip is displayed on the print screen G4, for example, the shipping source (“requester” in FIG. 5), the delivery destination (“delivery destination” in FIG. 5), and the package. The product name indicating the contents, the article indicating the precautions for delivery, the delivery date and time specified at the time of ordering, and the slip number associated with the order are displayed.

For example, when the person in charge of the store selects the button B40, the slip can be printed from the printing device 40. The person in charge of the store packs the product indicated in the order completion notification, attaches a printed slip, and ships it. The delivery company may visit the store to collect the goods, or the person in charge of the store may visit the sales office of the delivery company to ship the goods. When the delivery company receives the package, the delivery company registers the slip number in the delivery company system that manages the delivery of the package. When the slip number is registered in the delivery company system, the package can be tracked. The delivery company visits the delivery destination at the specified delivery date and time to deliver the goods.

As described above, when the order acceptance system S accepts the order of the product, the slip number not associated with the other order is automatically associated with the order and notified to the store. As a result, it is not necessary for the store side to input the slip number and register it in the server 10, so that the time and effort on the store side is reduced and the time until the product is shipped is shortened. Hereinafter, the details of the order receiving system S will be described.

[3. Functions realized in the order reception system]
FIG. 6 is a functional block diagram showing an example of the functions realized by the order receiving system S. As shown in FIG. 6, in the order reception system S, the data storage unit 100, the reception unit 101, the determination unit 102, the association unit 103, and the notification unit 104 are realized. In this embodiment, a case where each of these functions is realized by the server 10 will be described.

[3-1. Data storage]
The data storage unit 100 is mainly realized by the storage unit 12. The data storage unit 100 stores data necessary for executing the process described in this embodiment. Here, as an example of the data stored in the data storage unit 100, the user database DB1, the store database DB2, the product database DB3, the order database DB4, the delivery company database DB5, and the slip number database DB6 will be described.

FIG. 7 is a diagram showing an example of storing data in the user database DB1. As shown in FIG. 7, the user database DB1 is a database in which information about each of a plurality of users is stored. For example, the user database DB1 stores a user ID that uniquely identifies a user, basic user information, and shopping cart information. In addition, other information such as a user's credit card information, order history information, or browsing history information may be stored in the user database DB1.

The basic information of the user is personal information registered by the user, such as a name, a telephone number, an e-mail address, a home address, and a delivery address. In the present embodiment, the user can register a plurality of delivery destinations, and for example, a friend's house, a work place, or the like can be registered as a delivery destination in addition to the home.

The shopping cart information is information about the contents of the user's shopping cart, for example, a store ID that uniquely identifies a store that handles products in the shopping cart, a product ID that uniquely identifies products in the store, and a quantity of products. It is stored. The shopping cart information is updated when the user puts a product in the shopping cart or deletes a product in the shopping cart. When the product ordering procedure is completed, the information on the ordered product is deleted from the shopping cart information.

FIG. 8 is a diagram showing an example of storing data in the store database DB2. As shown in FIG. 8, the store database DB2 is a database in which information about each of a plurality of stores is stored. For example, the store database DB2 stores a store ID, basic store information, and store shipping information. In addition, the store database DB2 may store other information such as the store's business calendar, the deadline for shipping packages in one day, the account of the message application used by the store, or the SNS account of the store. ..

The basic information of the store is the information registered by the store, for example, the store name, the operating company, the telephone number, the e-mail address, and the address of the store. When the product is shipped from a place other than the store address, the information identifying the shipping source of the product may be stored as basic information.

Shipping information is information about the time required to ship a product. The shipping information indicates the time (lead time) required from receiving the order for the product to shipping the product. Any numerical value can be specified for this time depending on the store, and for example, it may be about several tens of minutes to several hours, or about one day to ten days. The store specifies the value of the shipping information in consideration of the time required for packing the package. In this embodiment, the time required to ship the package is defined for each combination of the shipping source, the delivery destination, and the package type.

In the present embodiment, the time required for shipping the package is determined for each combination of the shipping source area and the delivery destination area. The shipping source and delivery destination may be represented by an address or a zip code instead of an area, or may be represented by other information such as latitude / longitude information or coordinate information. Further, in the present embodiment, the case where the area is at the prefectural level of Japan will be described, but the area may be at the municipal level or may be defined in other units. If it is a country other than Japan, it may be an area of another unit such as a state.

Luggage type is a characteristic of luggage. In other words, baggage type is information that affects at least one of shipping and delivery dates. For example, the package type includes the size of the packaged goods, the weight of the goods, and the special delivery method specified for the goods. The special delivery method is a delivery method that requires a shipping fee and a delivery time longer than usual, and is, for example, a delivery method for fragile items or frozen products.

The shipping information may be a value common to the whole country regardless of the combination of the shipping source and the shipping destination. Further, the shipping information may be a value common to all types of packages regardless of the package type. Further, the shipping information may be a value common to all packages regardless of both the combination of the shipping source and the shipping destination and the package type.

FIG. 9 is a diagram showing an example of storing data in the product database DB3. As shown in FIG. 9, the product database DB3 is a database in which information about each of a plurality of products is stored. For example, the product database DB3 stores the store ID of the store that handles the product, the product ID of the product, and the basic information of the product. In addition, the product database DB3 may store other information such as product inventory information or promotion information such as free shipping.

The basic information of the product is detailed information of the product registered by the store, and for example, a product title, a product image, a category, a description, a unit price, a package type, and the like are stored. A plurality of classifications are prepared for the luggage type, and the person in charge of the store specifies one of the classifications for the product. For example, a baggage type having a plurality of sizes is prepared, and a baggage type of any size is specified for each product. Further, for example, a baggage type having a plurality of stages of weight is prepared, and a baggage type having any weight is specified for each product. Further, for example, a package type of a plurality of types of delivery methods is prepared, and a package type of any of the delivery methods is specified for each product.

In the present embodiment, the case where the product is uniquely identified in the online shopping mall by the combination of the store ID and the product ID will be described, but the product is uniquely identified in the online shopping mall only by the product ID. It may be identified. That is, the information for uniquely identifying the product does not have to be a combination of the store ID and the product ID, but may be only the product ID.

FIG. 10 is a diagram showing an example of storing data in the order database DB4. As shown in FIG. 10, the order database DB 4 is a database in which information about an order received by the server 10 is stored. For example, in the order database DB4, an order ID that uniquely identifies an order, a user ID of a user who placed an order, a store ID of a store that accepted the order, a product ID and quantity of the ordered product, and a delivery company in charge of delivery The delivery company ID, slip number, shipping source, delivery destination, and delivery date and time are stored. In addition, other information such as an order date and time, a settlement amount, a shipping fee, and a settlement method may be stored in the order database DB4.

The server 10 updates the order database DB 4 every time it receives an order. For example, when the reception unit 101, which will be described later, receives an order, the server 10 issues an order ID for identifying the order and creates a new record in the order database DB4. The server 10 stores information such as the user ID of the user who placed the order in a new record, and deletes the information about the ordered product from the user's shopping cart information.

FIG. 11 is a diagram showing a data storage example of the delivery company database DB5. As shown in FIG. 11, the delivery company database DB5 is a database in which information about each of the plurality of delivery companies is stored. For example, the delivery company database DB 5 stores a delivery company ID that uniquely identifies the delivery company, basic information of the delivery company, and delivery information. In addition, other information may be stored in the delivery company database DB5.

The basic information of the delivery company is basic information of the delivery company, for example, information such as the delivery company name, the location of the company, or the business office information. Delivery information is information about at least one of the shipping cost and the delivery time required to deliver the goods. In the present embodiment, the case where the delivery information indicates both the shipping fee and the delivery time will be described, but the delivery information may indicate only the shipping fee or only the delivery time.

For the shipping fee and delivery time shown in the delivery information, the values specified by the delivery company are stored. For example, the server 10 receives delivery information from each of the plurality of delivery companies by using e-mail or the like, and stores the delivery information in the delivery company database DB 5. Further, for example, the delivery company may directly access the delivery company database DB5 and change its own delivery information.

In the present embodiment, each of the plurality of delivery companies defines at least one of the shipping fee and the delivery time for each combination of the shipping source and the shipping destination. In the example of FIG. 11, the shipping fee and the delivery time are determined for each combination of the shipping source area and the delivery destination area. For example, the delivery information is defined so that the longer the distance between the shipping source and the shipping destination, the higher the shipping fee and the longer the delivery time.

Further, in the present embodiment, each of the plurality of delivery companies defines at least one of the shipping fee and the delivery time for each type of package. In the example of FIG. 11, the shipping fee and the delivery time are determined for each baggage type such as size, weight, or delivery method. As for the package type, each delivery company may have its own package type, or all delivery companies may have a common package type.

For example, delivery information is set so that the larger the package size, the higher the shipping cost and the longer the delivery time. Further, for example, the delivery information is defined so that the heavier the package, the higher the shipping fee and the longer the delivery time. Further, for example, the delivery information is defined so that when the package is a special delivery method, the shipping fee is higher and the delivery time is longer than when the package is a normal delivery method.

FIG. 12 is a diagram showing a data storage example of the slip number database DB6. As shown in FIG. 12, the slip number database DB 6 is a database in which slip numbers issued by each of a plurality of delivery companies are stored. For example, the delivery company database DB 5 stores a delivery company ID, a slip number issued by the delivery company, and an order ID. The slip number database DB 6 may store other information such as a flag indicating whether or not the slip number is free. An empty voucher number means that the voucher number is not in use.

In the present embodiment, the slip number stored in the slip number database DB 6 is a slip number secured by the delivery company for the online shopping mall. For example, the slip number stored in the slip number database DB6 is used for delivering the ordered product, and is not used for the delivery of other packages (packages other than the products) in principle.

Each of the plurality of slip numbers stored in the slip number database DB 6 can be associated with an order for each of the plurality of stores. The slip number is not known to which store the order is associated with until the server 10 accepts the order. A voucher number may be associated with an order for store A or an order for store B. That is, the slip number can be said to be a number shared by a plurality of stores, not a number prepared exclusively for a specific store.

For example, the server 10 acquires a list of slip numbers of the delivery company from each delivery company system of the plurality of delivery companies and stores the list in the slip number database DB6. The list of slip numbers may be stored in an information storage medium and passed to the administrator of the online shopping mall instead of being obtained from the delivery company system. In this case, the administrator registers the list of slip numbers stored in the information storage medium in the slip number database DB6. Alternatively, for example, the delivery company may directly access the slip number database DB6 and register its own slip number.

The slip number registered in the slip number database DB 6 may be deleted, or a new slip number may be added to the slip number database DB 6. Further, in the present embodiment, the case where each slip number of the plurality of delivery companies is stored in one slip number database DB6 will be described, but each delivery company may be divided into separate databases.

Further, the data stored in the data storage unit 100 is not limited to the above example. For example, the data storage unit 100 may store data for displaying the screen described in the present embodiment. Further, for example, the data storage unit 100 may store a calculation formula for calculating the delivery date and time.

[3-2. Reception desk]
The reception unit 101 is mainly realized by the control unit 11. The reception unit 101 accepts an order for a product by a user. In the present embodiment, since a plurality of stores are prepared and orders for any store can be accepted, the reception unit 101 accepts orders for each of the plurality of stores. Further, in the present embodiment, since the reception unit 101 is realized by the server 10, the reception unit 101 places an order by receiving the order information transmitted when the user orders the product from the user terminal 20. Accept.

The order information may be information in a predetermined format, for example, the user ID of the user who ordered the product, the combination of the store ID and the product ID that uniquely identifies the ordered product, the quantity of the product, and the user's designation. Includes information such as the delivery method. For example, the display data of the order screen G1 includes information on the combination of the store ID and the product ID of the product and the delivery method, and when the user selects the button B16, the user terminal 20 sends the server 10 to the server 10. Send order information. The operation for the user to place an order may be any operation other than the selection of the button B16. For example, the user may be able to place an order by performing a predetermined operation from the product page.

[3-3. Decision part]
The determination unit 102 is mainly realized by the control unit 11. The determination unit 102 determines the delivery company in charge of delivering the product from the plurality of delivery companies. The delivery company in charge of delivering the goods is the delivery company that delivers the goods. The delivery company that issued the voucher number associated with the order is the delivery company responsible for delivering the goods. For example, in the order database DB4, the delivery company that issued the slip number associated with the order ID (the delivery company indicated by the delivery company ID associated with the order ID) is the delivery company in charge of delivering the goods.

The delivery company may be determined by any method. For example, the user may specify the delivery company by himself or the delivery company may be randomly determined from a plurality of delivery companies. .. In addition, for example, a delivery company may be prioritized for each store, and the delivery company may be determined based on the priority, or a plurality of delivery methods may be presented to the user and the delivery method selected by the user. The delivery company indicated by may be determined.

In the present embodiment, two delivery methods, "cheapest shipping" and "express delivery", are presented to the user, and the user selects a favorite delivery method. Therefore, the determination unit 102 is among a plurality of delivery companies. Therefore, a delivery company with a relatively low shipping cost or a delivery company with a relatively early delivery date and time is determined as the delivery company in charge of delivering the goods.

The relatively low shipping cost means that the shipping cost is cheaper than other shipping companies. In other words, relatively cheap shipping means that shipping is cheaper than other carriers. For example, the relatively cheap shipping cost is the cheapest shipping cost among multiple shipping companies, the nth lowest shipping cost among multiple shipping companies (n is any integer of 2 or more), or the average value of shipping costs. Lower shipping cost. In the present embodiment, a case where the cheapest shipping fee among a plurality of delivery companies corresponds to a relatively cheap shipping fee will be described. Therefore, the part explaining the cheapest shipping fee in this embodiment can be read as a relatively cheap shipping fee.

A relatively early delivery date means that the delivery date is earlier than that of other delivery companies. In other words, a relatively early delivery date means an earlier delivery date than other delivery companies. For example, the relatively early delivery date is the shortest delivery date among multiple delivery companies, and the k (k is any integer of 2 or more) th earliest delivery date among multiple delivery companies. Alternatively, the delivery date is earlier than the average value of the delivery date. In the present embodiment, a case where the shortest deliverable date and time among a plurality of delivery companies corresponds to a relatively early deliverable date will be described. Therefore, the part explaining the shortest deliverable date and time in the present embodiment can be read as a relatively early deliverable date and time.

In the present embodiment, not only the delivery date but also the time or time zone will be acquired. Therefore, in the present embodiment, the “delivery date and time” may be described instead of the “delivery date”, but the time or time zone may not be acquired in particular, and only the date may be acquired. Even when only the date is acquired, the deliverable date can be displayed by the same process as the process described in this embodiment. Therefore, the part explaining the deliverable date and time in this embodiment should be read as the deliverable date. be able to.

For example, the determination unit 102 calculates the shipping fee and the delivery date and time of the product ordered by the user for each delivery company based on the delivery information of each of the plurality of delivery companies. As for the shipping fee, the value indicated by the delivery information of each delivery company may be used as the shipping fee as it is, or the fee on the store side may be set and the fee on the store side may be added. For example, the determination unit 102 acquires the shipping fee according to the shipping source, delivery destination, and package type of the product.

The deliverable date and time is the date and time obtained by adding the delivery time indicated by the delivery information of each delivery company and the time indicated by the delivery information of the store to the current date and time. The delivery time will be the time according to the product shipping source, delivery destination, and package type. The determination unit 102 compares the shipping cost of each of the plurality of delivery companies with the delivery date and time, and identifies a delivery company with a relatively low shipping cost and a delivery company with a relatively early delivery date and time. Among these identified delivery companies, the determination unit 102 determines the delivery company indicated by the delivery method selected by the user as the delivery company in charge of delivery.

[3-4. Association]
The association unit 103 is mainly realized by the control unit 11. When an order is accepted, the association unit 103 associates a voucher number that is not associated with another order with the order based on the voucher number database DB6 that stores a plurality of voucher numbers issued by the delivery company. ..

The case where the order is accepted is the time when the reception unit 101 receives the order, or the time after the time.

The slip number that is not associated with other orders is a slip number that can be associated with the order received by the reception unit 101. In other words, a voucher number that is not associated with any other order is a voucher number that is not currently associated with any order and is free. In this embodiment, the slip number not associated with the order ID corresponds to the slip number not associated with the other order.

To associate the slip number with the order is to associate the slip number with the order ID on the database. Assigning a voucher number to an order is equivalent to associating the voucher number with the order. Further, making the slip number searchable from the order ID corresponds to associating the slip number with the order. In the present embodiment, storing the order ID and the slip number in the same record of the order database DB4 corresponds to associating the slip number with the order.

The association unit 103 refers to the slip number database DB6, identifies a slip number that is not associated with another order, and associates it with the order received by the reception unit 101. When there are a plurality of voucher numbers that are not associated with other orders, the associating unit 103 selects any one voucher number and associates it with the order by any method. For example, the association unit 103 associates the youngest voucher number with an order among the voucher numbers not associated with other orders. Further, for example, the association unit 103 may associate a randomly selected slip number among the slip numbers not associated with other orders with the order.

In the present embodiment, the association unit 103 associates a slip number that is not associated with another order with the order before sending the order acceptance notification to the store. The association unit 103 may associate the slip number with the order at any time between the receipt of the order and the transmission of the order acceptance notification. For example, the association unit 103 may associate the slip number with the order immediately after receiving the order, or may associate the slip number with the order after a certain period of time has passed after receiving the order. Alternatively, for example, the association unit 103 may associate the slip number with the order at the timing when the store terminal 30 displays the notification screen G3.

Further, in the present embodiment, since an order for any store among the plurality of stores is accepted, the association unit 103 associates the order for each of the plurality of stores with a slip number not associated with the other order. The association unit 103 associates the slip number with an order for a store (a store that sells a product ordered by the user) that has received an order by the user among a plurality of stores.

Further, in the present embodiment, since any one of the plurality of delivery companies is in charge of delivery, the association unit 103 associates the slip number of the delivery company in charge of delivery of the product with the order received by the reception unit 101. .. The association unit 103 associates the slip number of the delivery company determined by the determination unit 102 among the plurality of delivery companies with the order received by the reception unit 101.

In the present embodiment, since the user selects "cheapest shipping" or "express delivery", the association unit 103 is a slip of a delivery company with a relatively low shipping fee or a delivery company with a relatively early delivery date and time. The number is associated with the order received by the reception unit 101. Among the plurality of delivery companies, the association unit 103 associates the slip number of the delivery company with a relatively low shipping fee or the delivery company with a relatively early delivery date and time with the order received by the reception unit 101.

[3-5. Notification section]
The notification unit 104 is mainly realized by the control unit 11. The notification unit 104 notifies the store where the order is received of the slip number associated with the order. The slip number may be notified by any method, and for example, a message, an e-mail, a message application, an SNS, an SMS, or the like in a tool that supports store operations can be used. The notification unit 104 may notify the store of the slip number by transmitting a message including the slip number.

In the present embodiment, since the slip number is notified using the order acceptance notification, the notification unit 104 notifies the store of the order acceptance notification including the slip number associated with the order. For example, the notification unit 104 notifies the store of the slip number associated with the order when the slip of the product is printed in the store, and the slip number notified to the store by the printing device 40 of the store. Is printed on the slip.

[4. Process executed in this embodiment]
13 and 14 are flow charts showing an example of processing executed in the order receiving system S. The processes shown in FIGS. 13 and 14 are executed by the control units 11, 21, and 31 operating according to the programs stored in the storage units 12, 22, and 32, respectively. The processes shown in FIGS. 13 and 14 are examples of processes executed by the functional blocks shown in FIG. It is assumed that the user puts the product in the shopping cart when the processes shown in FIGS. 13 and 14 are executed.

As shown in FIG. 11, first, the control unit 21 transmits a display request for the order screen G1 to the server 10 (S1). The display request of the order screen G1 is made by transmitting data in a predetermined format, and it is assumed that the store ID, the product ID, and the quantity to be ordered are included. It is assumed that the user has already logged in to the server 10, and when some information is transmitted from the user terminal 20 to the server 10, the user ID is also transmitted. This point is the same in the following description.

When the server 10 receives the display request of the order screen G1, the control unit 11 specifies the combination of the shipping source and the delivery destination of the product put in the shopping cart by the user based on the user database DB1 and the store database DB2. (S2). In S2, the control unit 11 refers to the store database DB2 and specifies the address of the store that handles the products that the user has put in the shopping cart as the shipping source. Further, the control unit 11 refers to the user database DB1 and acquires the delivery destination registered by the user. If the user has registered multiple shipping destinations, the shipping destination specified as the most frequently used shipping destination is acquired.

The control unit 11 acquires the package type of the ordered product based on the product database DB3 (S3). In S3, the control unit 11 refers to the product database DB3 and acquires the store ID of the product ordered by the user and the package type of the product associated with the product ID.

The control unit 11 acquires the delivery information of each of the plurality of delivery companies based on the delivery company database DB5 (S4). In S4, the control unit 11 refers to the delivery company database DB5 and acquires the delivery information associated with the combination specified in S2 and the package type acquired in S3 for each delivery company.

The control unit 11 identifies the delivery company with the lowest shipping cost from among the plurality of delivery companies based on the delivery information acquired in S4 (S5). In S5, the control unit 11 compares the shipping charges indicated by the delivery information of each of the plurality of delivery companies, and identifies the delivery company with the lowest shipping cost from the plurality of delivery companies.

The control unit 11 determines the display content of the "cheapest shipping fee" on the order screen G1 based on the cheapest shipping fee of the delivery company specified in S5 (S6). In S6, the control unit 11 sets the cheapest shipping fee of the delivery company specified in S5 as the "cheapest shipping fee", and sets the delivery date and time based on the delivery time indicated by the delivery information of the delivery company as the "best shipping fee". The delivery date and time of "cheap".

Based on the delivery information acquired in S4, the control unit 11 identifies the delivery company with the shortest deliverable date and time from among the plurality of delivery companies (S7). In S7, the control unit 11 calculates the delivery date and time based on the delivery information of each of the plurality of delivery companies, compares them with each other, and identifies the delivery company with the shortest delivery date and time from among the plurality of delivery companies. To do.

The control unit 11 determines the display content of the "express delivery" on the order screen G1 based on the shortest deliverable date and time of the delivery company specified in S7 (S8). In S8, the control unit 11 sets the shipping fee of the delivery company specified in S7 as the shipping fee of "express delivery", and sets the delivery date and time based on the delivery time indicated by the delivery information of the delivery company as the delivery of "express delivery". The possible date and time.

The control unit 11 generates the display data of the order screen G1 based on the display content of the "cheapest shipping fee" determined in S6 and the display content of the "express delivery" determined in S8, and the user terminal. It is transmitted to 20 (S9). In S9, the control unit 11 generates display data of the order screen G1 including the shipping fee and the deliverable date and time of the "cheapest shipping fee" and the shipping fee and the deliverable date and time of the "express delivery".

When the user terminal 20 receives the display data of the order screen G1, the control unit 21 causes the display unit 25 to display the order screen G1 based on the received display data (S10). In S10, the order screen G1 shown in FIG. 2 is displayed, and the input of the quantity in the input form F10 and the selection of the buttons B11 to B16 are accepted.

The control unit 21 determines whether or not the button B16 is selected based on the detection signal of the operation unit 24 (S11). When it is not determined that the button B16 is selected (S11; N), the control unit 21 executes a process according to the user's operation (S12).

In S12, when the user selects the button B11 to change the delivery destination, the same processing as in S2 to S9 is executed, and the shipping fee and the delivery date and time according to the changed delivery destination are displayed on the order screen G1. Is displayed in. Even when the user changes the quantity of the product from the input form F10, the same processing as in S2 to S9 is executed, and the shipping fee and the deliverable date and time according to the changed quantity are displayed on the order screen G1. When the user selects the buttons B12 or B13, either the "lowest shipping cost" or the "fast delivery" delivery method is specified. When the user selects the buttons B14 or B15, an arbitrary desired delivery date and time after the shortest deliverable date and time of the "lowest shipping price" or "express delivery" is specified.

On the other hand, when the button B16 is selected (S11; Y), the process proceeds to FIG. 14, and the control unit 21 transmits the order information to the server 10 (S13). In S13, the control unit 21 transmits order information including the user ID of the user, the combination of the store ID and the product ID of the product to be ordered, the quantity of the product, and the delivery method selected by the user.

When the server 10 receives the order information and accepts the order, the control unit 11 executes the settlement process (S14). In S14, the control unit 21 executes the payment process by using an arbitrary payment method such as a credit card.

The control unit 11 issues the order ID of the received order and updates the order database DB4 (S15). In S15, the control unit 11 creates a new record in the order database DB4 and stores the issued order ID, the user ID included in the order information, the store ID, the product ID, and the quantity. Further, the control unit 11 stores the delivery company ID of the delivery company indicated by the delivery method selected by the user, the combination of the delivery source and the delivery destination specified in S2, and the delivery date and time indicated by the delivery method selected by the user.

The control unit 11 refers to the slip number database DB6 and acquires a slip number that is not associated with another order among the slip numbers of the delivery company indicated by the delivery method selected by the user (S16). In S16, the control unit 11 acquires the slip number associated with the delivery ID of the delivery company, which is not associated with the order ID.

The control unit 11 associates the slip number acquired in S16 with the order (S17). In S17, the control unit 11 stores the slip number acquired in S16 in the record in which the order ID issued in S15 is stored. At this timing, the display data of the completion screen G2 may be transmitted to the user terminal 20, and the completion screen G2 may be displayed on the user terminal 20.

The control unit 11 transmits an order acceptance notification including the slip number acquired in S16 to the store terminal 30 (S18). In S18, the control unit 11 transmits an order acceptance notification to the store indicated by the store ID associated with the order ID issued in S15. It is assumed that the data indicating the format of the order acceptance notification is stored in the storage unit 12. It is assumed that the order acceptance notification includes not only the slip number but also data for displaying the notification screen G3 (for example, an order ID).

Upon receiving the order acceptance notification in the store terminal 30, the control unit 31 causes the display unit 35 to display the notification screen G3 indicating the order acceptance notification (S19). In S19, the notification screen G3 shown in FIG. 4 is displayed, and the selection of the button B30 is accepted.

The control unit 31 determines whether or not the button B30 is selected based on the detection signal of the operation unit 34 (S20). If it is not determined that the button B30 is selected (S20; N), this process ends. In this case, the store terminal 30 can display the notification screen G3 again at an arbitrary timing, and can accept the selection of the button B30 by the person in charge of the store.

On the other hand, when it is determined that the button B30 is selected (S20; Y), the control unit 31 transmits a display request for the print screen G4 to the server 10 (S21). The display request of the print screen G4 is made by transmitting data in a predetermined format, and it is assumed that the order ID to be printed on the slip is included.

When the server 10 receives the display request of the print screen G4, the control unit 11 generates the display data of the print screen G4 based on the order database DB 4 and transmits it to the store terminal 30 (S22). In S22, the control unit 21 refers to the order database DB4, acquires the information associated with the order ID included in the display request, and generates the display data of the print screen G4.

It is assumed that the slip layout data and the like are stored in the storage unit 12 in advance. Further, the display data of the print screen G4 includes the image data of the slip, and when the button B40 is selected, printing based on the image data is performed. The image data of the slip may be in any format, for example, JPEG format, PNG format, bitmap format, or the like. Further, for example, the layout of the slip may differ depending on the delivery company.

When the store terminal 30 receives the display data of the print screen G4, the control unit 31 causes the display unit 25 to display the print screen G4 based on the received display data (S23). In S23, the print screen G4 shown in FIG. 5 is displayed, and the selection of the button B40 is accepted.

The control unit 31 determines whether or not the button B40 is selected based on the detection signal of the operation unit 34 (S24). If it is not determined that the button B40 is selected (S24; N), this process ends. In this case, the store terminal 30 can display the notification screen G3 at an arbitrary timing, and the processing after S19 is executed again.

On the other hand, when it is determined that the button B40 is selected (S24; Y), the control unit 31 prints a slip from the printing device 40 (S25), and this process ends. The printing device 40 prints the print preview slip displayed on the printing screen G4 on paper of a predetermined size. After that, the person in charge of the store packs the product ordered by the user and pastes the printed slip. The delivery company collects the packed goods, visits the delivery destination at the specified delivery date and time, and delivers the goods.

According to the order receiving system S described above, when an order is received by the user, the store is notified of the slip number not associated with another order in association with the order based on the slip number database DB6. Since it is not necessary to enter the slip number on the store side, the time and effort on the store side can be reduced and the time until the product is shipped can be shortened. Further, by automatically associating the slip number on the server 10 side, it is possible to prevent the correct slip number from being transmitted to the user due to an erroneous input on the store side.

Further, the order acceptance system S notifies the order acceptance notification by associating the slip number not associated with other orders with the order before sending the order acceptance notification to the store, so that the slip number can be obtained at an earlier stage. It can be associated with an order and the time to ship the item can be further shortened.

Further, the order receiving system S notifies the store of the slip number associated with the order when the product slip is printed at the store, and the slip number notified to the store by the printing device 40 is used. By printing on the slip, the flow until the slip to be pasted on the packed product is printed can be streamlined, and the time until the product is shipped can be further shortened.

In addition, the order receiving system S batches common slip numbers in a plurality of stores by making each of the plurality of slip numbers stored in the slip number database DB 6 associated with an order for each of the plurality of stores. It can be managed, and the management of slip numbers can be facilitated. For example, if an available slip number is assigned to each store, the number of unused slip numbers increases and more slip numbers are required, but by using a common slip number for multiple stores, it is efficient. The slip number can be used. Therefore, the slip numbers stored in the slip number database DB 6 can be reduced, and the memory consumption can be reduced.

Further, the order receiving system S stores the slip numbers issued by each of the plurality of delivery companies in the slip number database DB 6, so that the slip number can be ordered regardless of which delivery company is in charge of delivery. Can be associated. Further, by collectively managing the slip numbers of a plurality of delivery companies in the slip number database DB 6, it is possible to facilitate the management of the slip numbers.

Further, the order receiving system S enables cheaper delivery by associating the slip number of the delivery company with a relatively low shipping fee or the delivery company with a relatively early delivery date and time among a plurality of delivery companies with the order. It is possible to improve the convenience of the user because it is possible to make the delivery faster.

[5. Modification example]
The present invention is not limited to the embodiments described above. It can be changed as appropriate without departing from the spirit of the present invention.

(1) For example, even if the slip number is associated with the order, when the delivery in the order is completed, the slip number can be used again in the delivery of the new order. Therefore, the slip number associated with the order for which the delivery of the product has been completed may be reused for a new order. That is, the slip number may be reusable.

FIG. 15 is a functional block diagram of a modified example. As shown in FIG. 15, in this modification, in addition to the functions described in the embodiment, the setting unit 105 is realized. In this modification, the setting unit 105 is realized in the server 10, and the control unit 11 is mainly realized.

The setting unit 105 sets the slip number associated with the order so that it can be associated with the new order when the delivery of the product is completed. For example, the delivery company system of the delivery company in charge of delivery of goods transmits the delivery status information to the server 10. The status information is information indicating the delivery status for each slip number. The status information shall include information indicating whether or not the delivery has been completed.

The status information is updated by operating the delivery person's terminal when the delivery person of the delivery company visits the delivery destination. For example, when the delivery destination is absent, an operation to that effect is performed from the terminal of the delivery person, and status information indicating that the delivery is absent and the delivery is not completed is registered in the delivery system. Further, for example, when the delivery of the package is completed, an operation to that effect is performed from the terminal of the delivery person, and status information indicating that the delivery is completed is registered in the delivery system.

The setting unit 105 determines whether or not the delivery of the product is completed based on the status information received from the delivery company system. For example, the setting unit 105 updates the slip number database DB 6 so that the status information specifies the slip number indicating the completion of delivery and the order ID associated with the slip number is deleted. As a result, the voucher number for which delivery has been completed can be used for a new order. The new order is an order received after the processing by the setting unit 105 is executed. The process of associating the slip number with the new order is the same as the process of the association unit 103 described in the embodiment.

According to the modification (1), when the delivery of the product is completed, the slip number associated with the order can be associated with the new order, so that the slip number can be effectively used without being exhausted. can do. Therefore, the number of slips issued by the delivery company can be reduced, the number of slips stored in the slip number database DB6 can be reduced, and the memory consumption can be reduced.

(2) Further, for example, when a user places a plurality of orders in succession for the same store, the plurality of orders may be combined into one delivery. The association unit 103 of this modification associates the slip number associated with the order with the new order when a new order is received by the user for the store within a certain time after the order is received.

The fixed time may be a predetermined time, for example, it may be about several minutes to several hours, or it may be about ten and several hours to several days. A certain period of time may be set so that the shipment of the received order will not be completed. For example, the time may be set according to the deadline for shipping at the store.

The association unit 103 determines whether or not the time interval between the reception time of the received order and the reception time of the new order is equal to or longer than a certain time. When it is determined that the time is longer than a certain period of time, the association unit 103 associates a new order with a slip number different from the received order. The processing of this association is the same as the processing of the association unit 103 described in the embodiment.

On the other hand, when it is determined that the time is not longer than a certain time, the association unit 103 associates the new order with the same slip number as the received order. As a result, the received order and the new order can be combined into one delivery. The notification unit 104 transmits the order acceptance notification of the new order to the store including the slip number. At the store, each product of a plurality of orders is packed together, and a slip with a slip number of 1 associated with the plurality of orders is pasted and shipped.

According to the modification (2), when a new order is received by the user for the store within a certain time after the order is received, the slip number associated with the order is associated with the new order. , Multiple orders can be combined into one delivery. For this reason, the labor on the store side can be effectively reduced, and the labor for receiving the product and the shipping cost required for delivery can also be reduced.

(3) Further, for example, in the embodiment, a case has been described in which a delivery company having a relatively low shipping cost or a delivery company having a relatively early delivery date and time is determined as the delivery company in charge of delivering the ordered product. However, if the delivery destination is a remote island or a remote area, the delivery company that can be in charge may be limited. Therefore, the determination unit 102 may determine the delivery company in charge of delivering the product from the plurality of delivery companies based on the delivery destination of the product.

In the delivery company database DB5 of this modification, it is assumed that the delivery destinations that each delivery company can handle are defined. The determination unit 102 refers to the delivery company database DB5 and identifies a delivery company that can handle the delivery destination of the product. For example, if there is only one specified delivery company, the determination unit 102 determines the delivery company as the delivery company in charge of delivery. Further, for example, when a plurality of specified delivery companies exist, the determination unit 102 determines the delivery company determined by an arbitrary method as the delivery company in charge of delivery. As this determination method, the method described in the embodiment or other modified examples may be used.

The association unit 103 associates the slip number of the delivery company, which is determined based on the delivery destination of the product, with the order. The processing itself of the association unit 103 is as described in the embodiment.

According to the modification (3), by associating the slip number of the delivery company determined based on the delivery destination of the product with the order, the product is delivered to the most suitable delivery company according to the delivery destination, and the product is assured. It can be delivered to, and the convenience of the user can be improved.

(4) Further, for example, in the embodiment, the case where each store has a contract with all the delivery companies has been described, but when each store has a contract with an arbitrary delivery company, the store that accepted the order The contracted delivery company may be determined as the delivery company in charge of delivering the goods. Therefore, the determination unit 102 may determine the delivery company contracted by the store among the plurality of delivery companies as the delivery company in charge of delivering the product.

In the store database DB2 of this modification, it is assumed that the delivery company with which each store has a contract is defined. The determination unit 102 refers to the store database DB2 and identifies the delivery company contracted by the store that received the order. For example, if there is only one specified delivery company, the determination unit 102 determines the delivery company as the delivery company in charge of delivery. Further, for example, when a plurality of specified delivery companies exist, the determination unit 102 determines the delivery company determined by an arbitrary method as the delivery company in charge of delivery. As this determination method, the method described in the embodiment or other modified examples may be used.

The association unit 103 associates the slip number of the delivery company contracted by the store with the order. The processing itself of the association unit 103 is as described in the embodiment.

According to the modification (4), by associating the slip number of the delivery company contracted by the store with the order among the plurality of delivery companies, the product is delivered to the most suitable delivery company according to the store, which is convenient for the store. You can improve your sex.

(5) Further, for example, when the ordered product is a special package type and it is necessary to deliver it by a special delivery method, the delivery company that can be in charge may be limited. Therefore, the determination unit 102 may determine the delivery company in charge of delivering the product from the plurality of delivery companies based on the delivery method of the product.

In the delivery company database DB5 of this modification, it is assumed that the delivery method that each delivery company can handle is defined. The determination unit 102 refers to the delivery company database DB5 and identifies a delivery company that can deliver the product by the delivery method. For example, if there is only one specified delivery company, the determination unit 102 determines the delivery company as the delivery company in charge of delivery. Further, for example, when a plurality of specified delivery companies exist, the determination unit 102 determines the delivery company determined by an arbitrary method as the delivery company in charge of delivery. As this determination method, the method described in the embodiment or other modified examples may be used.

The association unit 103 associates the slip number of the delivery company, which is determined based on the delivery method of the product, with the order. The processing itself of the association unit 103 is as described in the embodiment.

According to the modification (5), by associating the slip number of the delivery company determined based on the delivery method of the product with the order, the product is delivered to the most suitable delivery company according to the delivery destination, which is convenient for the user. You can improve your sex.

(6) Further, for example, the above modification may be combined.

Further, for example, in the embodiment, the case where the shipping fee and the delivery date and time of the product are displayed on the order screen G1 has been described, but when the user puts the product in the shopping cart, the shipping fee and the delivery date and time of the product are displayed. You may do it. In addition, for example, the shipping fee and the delivery date and time of the product registered as a favorite by the user may be displayed. Further, for example, the shipping fee and the delivery date and time of the product selected by the user from the search result or the advertisement may be displayed, or the shipping fee and the delivery date and time of the product entered in the browsing history may be displayed.

Further, for example, in the embodiment, the case where the user specifies the delivery method has been described, but the delivery method may be automatically determined on the server 10 side. For example, the server 10 may determine either of these as the delivery method of the product without requiring the user to specify either the "cheapest shipping fee" or the "express delivery". In this case, the "cheapest shipping fee" or "express delivery" may not be selectively displayed, and the delivery method determined on the server 10 side may be displayed. For example, if the user does not specify a delivery method, even if "cheapest shipping" or "fast delivery" is automatically selected from the tendency of the shipping method specified by the user in the past order history. Good. Further, for example, the server 10 may estimate the day of the week and the time zone in which the user is cheap to receive from the tendency in the past delivery to the user, and set the delivery date and time corresponding to the day of the week and the time zone.

Further, for example, the case where an order for a store in an online shopping mall is accepted has been described, but it does not have to be a store in an online shopping mall. Further, for example, the case where one slip number is associated with one order has been described, but when a plurality of products are ordered at one time and delivered as separate packages, one order is received. A plurality of slip numbers may be associated with each other. Further, for example, the case where any one of a plurality of delivery companies is in charge of delivery has been described, but the delivery company may be fixed to one.

Further, for example, the case where the main functions are realized by the server 10 has been described, but each function may be shared by a plurality of computers. For example, the functions may be shared by each of the server 10, the user terminal 20, and the store terminal 30. Further, for example, when the order receiving system S includes a plurality of server computers, the functions may be shared by the plurality of server computers. Further, for example, the data described as being stored in the data storage unit 100 may be stored by a computer other than the server 10.

S order reception system, N network, 10 servers, 11,21,31 control unit, 12,22,32 storage unit, 13,23,33 communication unit, 20 user terminals, 24,34 operation unit, 25,35 display unit , 30 store terminal 30 printing device, G1 order screen, G2 completion screen, G3 notification screen, G4 printing screen, 100 data storage unit, 101 reception unit, 102 decision unit, 103 association unit, 104 notification unit, 105 setting unit, B11 , B12, B13, B14, B15, B16, B30, B40 button, DB1 user database, DB2 store database, DB3 product database, DB4 order database, DB5 delivery company database, DB6 slip number database, F10 input form.

Claims (13)

A means of receiving product orders from users and
When the order is accepted, an association means for associating the identification information not associated with another order with the order based on a database in which a plurality of identification information issued by the delivery company is stored.
A notification means for notifying the store where the order has been received of the identification information associated with the order, and
An order reception system characterized by including. The associating means associates the identification information, which is not associated with the other order, with the order before sending the order acceptance notification to the store.
The notification means notifies the store of the order acceptance notification including the identification information associated with the order.
The order receiving system according to claim 1, wherein the order receiving system is characterized in that. The notification means notifies the store of the identification information associated with the order when the slip of the product is printed at the store.
The identification information notified to the store is printed on the slip by the printing device of the store.
The order receiving system according to claim 1 or 2, characterized in that. Each of the plurality of identification information stored in the database can be associated with an order for each of the plurality of stores.
The receiving means receives an order for each of the plurality of stores,
The association means associates an order for each of the plurality of stores with the identification information that is not associated with the other order.
The order receiving system according to any one of claims 1 to 3. The order receiving system is a setting means for setting the identification information associated with the order so that it can be associated with a new order when the delivery of the product is completed.
The order receiving system according to any one of claims 1 to 4, further comprising. The associating means associates the identification information associated with the order with the new order when a new one is received for the store by the user within a certain time after the order is received.
The order receiving system according to any one of claims 1 to 5, characterized in that. The database stores the identification information issued by each of the plurality of delivery companies.
The order receiving system further includes a determination means for determining a delivery company in charge of delivery of the goods from the plurality of delivery companies.
The associating means associates the identification information of the delivery company in charge of delivering the goods with the order.
The order receiving system according to any one of claims 1 to 6, characterized in that. The determination means determines, among the plurality of delivery companies, a delivery company with a relatively low shipping cost or a delivery company with a relatively early delivery date and time as the delivery company in charge of delivery of the product.
The associating means associates the identification information of a delivery company with a relatively low shipping cost or a delivery company with a relatively early delivery date with the order.
The order receiving system according to claim 7, characterized in that. The determination means determines a delivery company in charge of delivery of the product from the plurality of delivery companies based on the delivery destination of the product.
The associating means associates the identification information of the delivery company, which is determined based on the delivery destination of the goods, with the order.
The order receiving system according to claim 7 or 8. The determination means determines, among the plurality of delivery companies, the delivery company contracted by the store as the delivery company in charge of delivery of the product.
The associating means associates the identification information of the delivery company contracted with the store with the order.
The order receiving system according to any one of claims 7 to 9, characterized in that. The determination means determines a delivery company in charge of delivery of the product from the plurality of delivery companies based on the delivery method of the product.
The associating means associates the identification information of the delivery company, which is determined based on the delivery method of the goods, with the order.
The order receiving system according to any one of claims 7 to 10. The reception step for accepting product orders from users and
When the order is accepted, an association step that associates the identification information that is not associated with another order with the order based on a database that stores a plurality of identification information issued by the delivery company, and
A notification step for notifying the store where the order has been received of the identification information associated with the order, and
An order acceptance method characterized by including. Reception means for accepting product orders by users,
An association means that associates the identification information that is not associated with another order with the order based on a database that stores a plurality of identification information issued by the delivery company when the order is accepted.
A notification means for notifying the store where the order has been received of the identification information associated with the order,
A program to make your computer work as.

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