JP2021009476A - Delivery assistance system, delivery assistance terminal, and delivery assistance program - Google Patents

Abstract

To provide a system which allows for enhancing the possibility of improving service efficiency.SOLUTION: A delivery assistance system is provided, comprising: a determination unit configured to determine whether a delivery vehicle for delivering packages to each of multiple delivery destinations has left for the next delivery destination or not; a service content acquisition unit configured to acquire service content at the next delivery destination; and a guidance unit configured to notify the service content when the vehicle is determined to have left for the next delivery destination.SELECTED DRAWING: Figure 1

Description

The present invention relates to a delivery support system, a delivery support terminal, and a delivery support program.

Conventionally, a system that supports the delivery of a package is known. For example, Patent Document 1 discloses a navigation device that displays on a panel the contents of work at a visited place when the vehicle arrives at a stop position.

Japanese Unexamined Patent Publication No. 2015-224985

In the conventional technology, since the work is started immediately after the work content is displayed, it is difficult to carry out the work efficiently. That is, the delivery person who knows the business content upon arrival parks the delivery vehicle, confirms the business content before starting the business, and then starts the business. Therefore, it is difficult to smoothly select the parking position immediately before arrival and start unloading after arrival.
The present invention has been made in view of the above problems, and an object of the present invention is to provide a system capable of increasing the possibility of improving work efficiency.

In order to achieve the above object, the delivery support system uses a determination unit that determines whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has departed to the next delivery destination, and the next delivery destination. It is provided with a business content acquisition unit for acquiring the business content of the above, and a guide unit for guiding the business content when it is determined that the vehicle has departed for the next delivery destination.

In addition, in order to achieve the above object, the delivery support terminal performs the business contents at the next delivery destination when the delivery vehicle that delivers the package to each of the plurality of delivery destinations departs to the next delivery destination. invite.

Further, in order to achieve the above object, the delivery support program uses a computer to determine whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has departed to the next delivery destination. It functions as a business content acquisition unit that acquires business content at the delivery destination, and a guide unit that guides the business content when it is determined that the vehicle has departed for the next delivery destination.

That is, the delivery support system, the delivery support terminal, and the delivery support program guide the business contents when the delivery vehicle departs to the next delivery destination. As a result, the delivery person can confirm the business contents during the period from the last delivery destination where the delivery is completed to the movement to the next delivery destination, for example, during a temporary stop for waiting for a signal. .. Therefore, it is easy to start the business after grasping the business contents such as parking the delivery vehicle at an appropriate parking position for the business, and it is possible to increase the possibility of improving the business efficiency. Is.

And delivery support
It is a block diagram of a delivery support system. It is a figure which shows the example of the schedule information. It is a figure which shows the example of the guidance information. 4A and 4B are flowcharts showing the delivery support process. 5A and 5B are diagrams showing a display example of guidance information. 6A and 6B are diagrams showing a display example of guidance information. It is a figure which shows the display example of the guidance information.

Here, embodiments of the present invention will be described in the following order.
(1) System configuration:
(1-1) Server configuration:
(1-2) Configuration of delivery support terminal:
(2) Delivery support processing:
(2-1) Server delivery support processing:
(2-2) Delivery support processing of delivery support terminal:
(3) Other embodiments:

(1) System configuration:
FIG. 1 is a block diagram showing a configuration of a delivery support system according to the present invention. In the present embodiment, the delivery support system is realized by the server 100 and the delivery support terminal 10. The delivery support terminal 10 is a terminal mounted on a delivery vehicle and used, and the delivery support terminal 10 and the server 100 cooperate with each other by communicating with the server 100 to function as a delivery support system. The server 100 can also communicate with the administrator terminal 101. In the present embodiment, the delivery vehicle to be driven by each of the plurality of delivery vehicles is predetermined, and the delivery destination and the order of visit to be visited by each delivery vehicle and the package to be delivered to each delivery destination are predetermined.

The administrator terminal 101 is a terminal used by an administrator who manages the operation of a plurality of delivery vehicles. The administrator terminal 101 includes a control unit 201 including a CPU, RAM, ROM, and the like, a recording medium 301, and a communication unit 401 for communicating with other devices. The control unit 201 can execute a program (not shown) recorded on the recording medium 301, ROM, or the like. The program includes a program for generating schedule information 300a indicating the delivery schedule of each delivery vehicle and guidance information 300b indicating the business content performed by the delivery person of each delivery vehicle at the delivery destination.

When the control unit 201 executes the program, the administrator generates schedule information 300a and guidance information 300b by using an input device such as a keyboard or a mouse (not shown). FIG. 2 is a diagram showing an example of schedule information 300a. In the present embodiment, an IC tag reading unit (not shown) is provided in the luggage compartment of the delivery vehicle, and the luggage in the luggage compartment is specified by reading the IC tag attached to the luggage. Therefore, in the schedule information 300a of this example, the package to be delivered to each delivery destination is specified by specifying the RFID attached to each package.

Then, in the schedule information 300a, the information related to the delivery vehicle, the information related to the delivery destination, and the information related to the product are associated with the RFID of the IC tag attached to each package. .. Specifically, the information related to the delivery vehicle includes the identification information of the delivery vehicle, the course name of the course to be delivered by each delivery vehicle, and the course number assigned to the course name. That is, a delivery schedule is assigned to one delivery vehicle so as to patrol a predetermined course for delivery, and a name and a number (identification information) are associated with the course. For example, the delivery vehicle "T001" shown in FIG. 2 is assigned a course having a course name of "A district 1" and a course number of "C001", and is associated with each package and described in the schedule information 300a. There is.

The information related to the delivery destination includes the route order which is the delivery order to the delivery destination, the delivery destination number given to the delivery destination, and the name of the delivery destination. That is, the order in which each delivery vehicle should reach the delivery destination is determined as the road order, and the delivery destinations to be reached in each road order are numbered. Further, in the present embodiment, the delivery destination is a store and has a name, and this information is associated with each package. For example, the delivery destination number "S001" is assigned to the "store a" shown in FIG. 2, and the "store a" is the first delivery destination to be reached by the delivery vehicle "T001", that is, the road order "01". It is decided that it is associated with each baggage and described in the schedule information 300a.

The information related to the product includes the product name and the color code. In the present embodiment, the luggage is a box (numbered weight) in which a plurality of products can be stored, and one type of product can be stored in one box. Therefore, the product name corresponding to the type of product to be put in the box as one package is associated with the RFID indicating the package. Further, in the present embodiment, rectangles of a certain size are arranged and colored at regular intervals so that the delivery person can identify the type of the package at a glance, and a color code indicating the product in the order of the colors is given in advance. Defined. A color code indicating the product is attached to each package and described in the schedule information 300a. For example, in the example shown in FIG. 2, red is indicated by R, green is indicated by G, and blue is indicated by B. When the product is bento A, colored rectangles are arranged in the order of RRGR (red, red, green, red). Is shown. Therefore, in the schedule information 300a, the color code is associated with the package whose product is the lunch box A.

In the present embodiment, the information related to the delivery vehicle, the information related to the delivery destination, and the information related to the product each include a plurality of types of information, but a plurality of types of information. At least one may be omitted. For example, either the course name or the course number may be omitted in the information related to the delivery vehicle.

FIG. 3 is a diagram showing an example of guidance information 300b. The guidance information 300b indicates information guided by the delivery support terminal 10, and is defined for each of the plurality of delivery destinations. In the present embodiment, the guidance information 300b of each delivery destination is classified into a plurality of genres. Specifically, the guidance information 300b includes delivery destination information, caution item information, caution position information, business content information, and guidance timing information. The delivery destination information is information indicating a delivery destination, and in the present embodiment, the delivery destination information, the delivery destination number, the delivery destination name, and the telephone number are included. That is, the delivery destination information is information defined so that the delivery person can recognize the delivery destination by guiding the delivery destination information in the delivery process.

The caution item information is information indicating matters to be noted by the delivery person at the delivery destination. In the present embodiment, delivery is performed to a plurality of delivery destinations by a plurality of delivery vehicles, and items to be noted may differ for each delivery destination, but items to be noted may be common to the plurality of delivery destinations. is there. Therefore, in the present embodiment, typical caution items that can be items that should be noted in common among a plurality of delivery destinations are predetermined, and whether or not each caution item should be noted corresponds to each delivery destination. Is defined.

FIG. 3 shows an example in which the presence / absence of a parking lot, facility parking lot, noise caution, direct placement prohibition, control caution, and early delivery caution are given as caution items. Specifically, the presence / absence of a parking lot is information indicating whether or not there is a parking lot that can be parked when delivering to the delivery destination. The in-facility parking lot is information indicating whether or not a parking lot that can be parked when delivering to the delivery destination exists on the premises of the facility as the delivery destination.

The noise caution is information indicating whether or not it is necessary to pay attention to the noise associated with the delivery (for example, the noise when carrying the package by the trolley, the noise of the vehicle, etc.) around the delivery destination. Such information can be defined, for example, because the delivery destination is in a residential area, or a noise complaint has occurred.

Direct placement prohibition is information indicating whether or not direct placement of luggage directly on the ground is prohibited. For example, when the road surface where the luggage is easily soiled is exposed on the road surface which can be a transportation route for the luggage, it is defined that direct placement is prohibited. A crackdown caution is information that is defined as caution when various crackdowns are more likely to occur around a delivery destination than other delivery destinations.

The early delivery notice is information indicating whether or not delivery in the early morning (time earlier than the predetermined time) is prohibited. Such information can be defined, for example, because the delivery destination is in a residential area, or a complaint about delivery at an excessively early time has occurred. In the example shown in FIG. 3, each of the caution items is indicated by a flag. For example, if there is a parking lot, flag 0 indicates that there is no parking lot, and flag 1 indicates that there is a parking lot.

The caution position information is information indicating matters to be noted by the delivery person regarding the package, and is information indicating the contents to be noted and the caution positions to be noted regarding the contents. That is, the caution position information includes the position that the delivery vehicle can pass when heading to the delivery destination (the position between the departure from one delivery destination and the arrival at the next delivery destination) and the content to be noted at that position. It is defined by being associated with the indicated message. In the example shown in FIG. 3, the position is in coordinates (for example, coordinate values as latitude and longitude (X ₁ , Y ₁ )), a message for preventing the destruction of luggage (be careful of road surface unevenness, etc.) and A message indicating the parking position to be parked in order to deliver the package to the delivery destination is associated with it.

The business content information is defined for each work item of the work to be performed at the next delivery destination. In addition, if there is a rule that the delivery person should follow when performing each work, the rule is associated with the work item. In the present embodiment, an image for explaining the work is associated with the work item so that even the delivery person who delivers to the delivery destination for the first time can carry out the work. The work items included in the work content information in the present embodiment are arranged in the execution order of the work items and defined in the guidance information 300b. Therefore, the business guidance information indicates the execution order of the work items.

For example, in the example shown in FIG. 3, at the delivery destination, the delivery person is determined to perform work in the order of parking, cargo transportation, delivery, confirmation document delivery, sales / promotion, and work items in this order. Are arranged to define business content information. In addition, each work item is associated with at least one of a rule and an image. For example, in the example shown in FIG. 3, it is assumed that an image is displayed to indicate the parking position when the delivery person parks, and image051a and image051b indicate the file names.

That is, the guidance information 300b includes a plurality of image files, and the image can be specified by the file name. In the present embodiment, the route to each delivery destination is predetermined by the search, and in many cases, the delivery vehicle is considered to approach the delivery destination from the determined direction. However, for some reason, such as when traffic congestion is avoided or when the vehicle gets lost, the delivery vehicle may approach the delivery destination by a route different from the route initially searched. In the present embodiment, in order to display the parking position for each of the cases where the delivery destination is approached from a plurality of directions in this way, a plurality of images are associated with the parking work items. As described above, one item may be associated with two or more images, or one item may be associated with one image.

Parking is the work of the delivery person searching for a parking position (a parking lot or a position on a road where parking is possible) in order to deliver the package to the delivery destination. Luggage transportation is the work of a delivery person transporting a package from a delivery vehicle to a facility as a delivery destination after the delivery vehicle is parked at a parking position. Delivery is the work of delivering the package to the delivery destination (work of delivering it to the person in charge, work of placing it in a predetermined place, etc.). FIG. 3 shows an example in which it is necessary to enter the facility from the carry-in entrance in order to deliver to the delivery destination, and the number for unlocking the carry-in entrance is described as a rule.

Confirmation document delivery is a work for delivering confirmation documents indicating that the package has been delivered. In the example shown in FIG. 3, the storage location of the confirmation document is specified as a rule, and the delivery person delivers the confirmation document by storing the confirmation document in the storage location. The confirmation documents may be various documents, and examples thereof include a purchase order delivered from the delivery destination to the delivery destination and a delivery note delivered from the delivery destination to the delivery destination.

Sales / promotion are sales activities and advertising activities that the delivery person should carry out. For example, when work should be performed, such as providing information on the campaign currently being implemented in anticipation of an increase in sales to the delivery destination or an increase in orders from the delivery destination, the work content is associated with the work item of the sales / promotion. ..

The guidance timing information is information indicating the guidance timing for starting the guidance based on the guidance information. In the present embodiment, the administrator can select the guidance timing in the process of operating the administrator terminal 101 to generate the guidance information 300b. When the manager selects the guidance timing from the period between the delivery vehicle departing from a certain delivery destination and arriving at the next delivery destination, the information indicating the guidance timing is associated with the guidance information 300b of the delivery destination. FIG. 3 shows an example in which the departure of the delivery vehicle is the guidance timing. That is, when the next delivery destination of a certain delivery destination is the route order 05 shown in FIG. 3, the information indicating that the guidance timing is the departure is associated with the guidance information 300b of the delivery destination of the route order 05.

The guidance timing may be selected from the period between the delivery vehicle departing from a certain delivery destination and arriving at the next delivery destination. In addition to the departure timing, the timing depends on the arrival timing and the distance to the delivery destination. A configuration in which is specified, a configuration in which the timing is defined by coordinates, and the like may be adopted. According to the above configuration, the guidance information 300b can be guided at a timing desired by the administrator. In the present embodiment, it is assumed that the guidance timing is the departure timing of the delivery vehicle in all the delivery vehicles. That is, in the present embodiment, the business content is guided when the delivery vehicle departs for the next delivery destination.

When the schedule information 300a and the guidance information 300b are generated by the administrator, the administrator terminal 101 communicates with the server 100 by the communication unit 401, and transmits the schedule information 300a and the guidance information 300b to the server 100. The server 100 records the schedule information 300a and the guidance information 300b on the recording medium.

(1-1) Server configuration:
The server 100 includes a control unit 200 including a CPU, RAM, ROM, and the like, a recording medium 300, and a communication unit 400. The communication unit 400 includes a circuit for exchanging information with the delivery support terminal 10 and the administrator terminal 101. The control unit 200 can communicate with the delivery support terminal 10 and the administrator terminal 101 via the communication unit 400.

Further, the recording medium 300 records the schedule information 300a, the guidance information 300b, and the map information 300c. That is, when the schedule information 300a and the guidance information 300b are transmitted from the administrator terminal 101, the control unit 200 acquires the schedule information 300a and the guidance information 300b via the communication unit 400 and records them on the recording medium 300.

The map information 300c includes node data, shape interpolation point data, link data, data indicating the positions of features existing on the road and its surroundings, and the like. Information indicating the cost for each road section indicated by the link data is associated with the link data. The data showing the features include the attributes of the features (type of facility, etc.). In this embodiment, these features can be the delivery destination.

The control unit 200 can execute the program stored in the recording medium 300 or the ROM in the control unit 200. In the present embodiment, the delivery support program 210 can be executed as this program. The delivery support program 210 includes a route search unit 210a and a determination unit 210b.

The route search unit 210a is a program module for causing the control unit 200 to execute a function of searching for a route when the delivery vehicle visits the delivery destination in the order of the route from the departure place (load collection point or the like). In the present embodiment, the control unit 200 searches for the route of each delivery vehicle with reference to the schedule information 300a. That is, the control unit 200 refers to the schedule information 300a, searches for a route from the departure point to the first delivery destination, searches for a route to the next delivery destination, and combines the routes to the last delivery destination. Repeat until the pathways of are combined. The route from the last delivery destination to the departure point may be searched and combined.

The route searched as described above is called a search route. The control unit 200 acquires a search route for each delivery vehicle indicated by the schedule information 300a, and transmits the search route to the delivery support terminal 10 mounted on each delivery vehicle via the communication unit 400. The delivery support terminal 10 acquires the transmitted search route and executes route guidance.

In this way, when the route guidance is executed in the delivery vehicle, the delivery person starts delivery of the package according to the route guidance. Guidance information 300b is guided in this process, but in the present embodiment, as described above, guidance information 300b is guided when the delivery vehicle departs for the next delivery destination. In the present embodiment, the determination of the departure is made by the server 100. That is, the determination unit 210b is a program module that causes the control unit 200 to execute a function of determining whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has departed for the next delivery destination.

Specifically, the control unit 200 communicates with the delivery support terminal 10 via the communication unit 400 to acquire the current location of the delivery vehicle. Then, when the current location approaches the delivery destination, stops, and then starts moving again and leaves the delivery destination, the control unit 20 determines that the delivery vehicle has departed from the delivery destination to the next delivery destination. When it is determined that the delivery vehicle has departed, the control unit 200 refers to the schedule information 300a, identifies the next delivery destination to which the delivery vehicle is heading, and acquires the guidance information 300b of the next delivery destination. Then, the control unit 200 transmits the guidance information 300b to the delivery support terminal 10 mounted on the delivery vehicle via the communication unit 400. When the delivery support terminal 10 mounted on the delivery vehicle acquires the guidance information 300b, the delivery support terminal 10 guides the guidance information 300b.

(1-2) Configuration of delivery support terminal:
The delivery support terminal 10 according to the present embodiment is a terminal capable of executing various functions including a navigation function for guiding a vehicle along a search route and a function for guiding business contents. The delivery support terminal 10 includes a control unit 20 including a CPU, RAM, ROM and the like, a recording medium 30, a communication unit 15, a GNSS receiving unit 16, a vehicle speed sensor 17, a gyro sensor 18, and a user I / F unit 19.

The communication unit 15 includes a circuit that communicates with another device. The control unit 20 can communicate with the server 100 via the communication unit 15. The control unit 20 acquires the schedule information 300a, the guidance information 300b, and the search route information 30d from the server 100 via the communication unit 15 and records them on the recording medium 30. Further, the map information 30c is recorded on the recording medium 30.

The user I / F unit 19 is an interface unit for inputting instructions from the user (driver) and providing various information to the user, and is an input unit such as a display unit or a switch composed of a touch panel display (not shown). It is equipped with an audio output unit such as a unit and a speaker. The user I / F unit 19 receives a control signal from the control unit 20 and displays an image for performing various guidance such as route guidance on the touch panel display.

The schedule information 300a is information transmitted from the server 100 and recorded on the recording medium 30, and is schedule information 300a indicating at least a schedule for the delivery vehicle on which the delivery support terminal 10 is mounted. In the delivery support terminal 10, the schedule information 300a may be used for various purposes.

For example, the schedule information 300a may be used to prevent erroneous delivery, and in this case, the control unit 200 specifies the current location by the function of the current location acquisition unit 21a described later, and specifies the current delivery destination. Further, the control unit 200 identifies a package to be unloaded at the current delivery destination based on the schedule information 300a, and causes the user I / F unit 19 to display the package. Further, the control unit 200 controls a reading unit of an IC tag (not shown) to detect the baggage loaded in the luggage compartment, and the user I provides information indicating whether or not the baggage indicated by the schedule information 300a has been unloaded. Displayed on / F unit 19. The delivery person can prevent erroneous delivery by unloading based on this information.

The guidance information 300b is information transmitted from the server 100 and recorded on the recording medium 30. In the present embodiment, when the delivery vehicle equipped with the delivery support terminal 10 departs for the next delivery destination (when the timing indicated by the guidance timing information shown in FIG. 3 comes), the next delivery destination is related. Guidance information 300b is transmitted. The control unit 20 acquires the transmitted guidance information 300b via the communication unit 15 and displays it on the user I / F unit 19.

The map information 30c has the same content as the above-mentioned map information 300c, and is used for route guidance, map display, and the like. The search route information 30d is information transmitted from the server 100 and recorded on the recording medium 30. In the present embodiment, the server 100 searches for a delivery destination to be visited when each delivery vehicle delivers according to the schedule information 300a, and a route when the delivery vehicle visits according to the route order. The search route information 30d is information indicating the searched search route, and when the search route is obtained, the search route information indicating the search route is transmitted to each delivery vehicle to be delivered along the search route. To. The control unit 20 acquires the search route information via the communication unit 15 and records it on the recording medium 30 as the search route information 30d.

The GNSS receiving unit 16 is a device that receives a signal of the Global Navigation Satellite System, receives a radio wave from a navigation satellite, and outputs a signal for calculating the current location of the vehicle via an interface (not shown). The control unit 20 acquires this signal and acquires the current location of the vehicle. The vehicle speed sensor 17 outputs a signal corresponding to the rotation speed of the wheels provided in the vehicle. The control unit 20 acquires this signal via an interface (not shown) to acquire the vehicle speed. The gyro sensor 18 detects the angular acceleration for turning in the horizontal plane of the vehicle and outputs a signal corresponding to the direction of the vehicle. The control unit 20 acquires this signal to acquire the traveling direction of the vehicle. The vehicle speed sensor 17, the gyro sensor 18, and the like are used to identify the traveling locus of the vehicle. In the present embodiment, the current location is specified based on the departure position and the traveling locus of the vehicle, and the departure position and the traveling locus are specified. The current location of the vehicle specified based on the above is corrected based on the output signal of the GNSS receiving unit 16.

The delivery support terminal 10 can execute a navigation function for guiding the vehicle along the search route and a function for guiding the business contents. In order to execute these functions, the control unit 20 can execute the delivery support program 21. The delivery support program 21 includes a current location acquisition unit 21a, a business content acquisition unit 21b, and a guidance unit 21c.

The current location acquisition unit 21a is a program module that causes the control unit 20 to execute a function of acquiring the current location of the delivery vehicle. That is, the control unit 20 acquires the current location of the delivery support terminal 10 based on the output signals of the GNSS receiving unit 16, the vehicle speed sensor 17, and the gyro sensor 18, and considers it to be the current location of the delivery vehicle. In the present embodiment, the control unit 20 performs the current location acquisition process at regular intervals to acquire the current location of the delivery vehicle in substantially real time. When the current location is acquired, the control unit 20 transmits the current location of the delivery vehicle to the server 100 via the communication unit 15 every predetermined period.

The business content acquisition unit 21b is a program module that causes the control unit 20 to execute a function of acquiring business content at the next delivery destination. In the present embodiment, the current location of the delivery vehicle is transmitted to the server 100, and the server 100 determines whether or not the delivery vehicle departs from the delivery destination to the next delivery destination based on the current location. When the delivery vehicle departs for the next delivery destination, the server 100 extracts the guidance information 300b of the next delivery destination and transmits it to the delivery support terminal 10. Therefore, the control unit 20 acquires the guidance information 300b of the next delivery destination via the communication unit 15 by the function of the business content acquisition unit 21b.

The guide unit 21c is a program module that causes the control unit 20 to execute a function of guiding the business contents when it is determined that the vehicle has departed for the next delivery destination. However, in the present embodiment, the control unit 20 executes the guidance of the search route as well as the guidance of the business content by the function of the guidance unit 21c. That is, the control unit 20 displays the first area for visually indicating the search route on the map and the second area for visually indicating the business content on the same screen of the display unit.

Specifically, the control unit 20 refers to the search route information 30d and acquires the search route from the current location of the delivery vehicle acquired by the current location acquisition unit 21a to the next delivery destination. Then, the control unit 20 refers to the map information 30c and draws an image for displaying a map including the current location of the delivery vehicle and the search route ahead of the current location. Then, the control unit 20 controls the user I / F unit 19 to display the image in the first area. The map may include the current location of the delivery vehicle and the search route ahead of the current location, and a map of a default scale may be displayed, or the current location and the next delivery destination are included. A map may be displayed.

In the present embodiment, the search route displayed on the map displayed in the first area is a route from the current location to the next delivery destination. Therefore, when the delivery vehicle arrives at the next delivery destination, unloads, etc., and then departs for the next delivery destination, the existing search route is deleted in the first area, and the next delivery destination is deleted. The search route to is displayed.

Further, the control unit 20 refers to the guidance information 300b and controls the display unit of the user I / F unit 19 to display the guidance information 300b indicating the business content at the next delivery destination in the second area. As described above, the guidance information 300b in the present embodiment includes delivery destination information, caution item information, caution position information, and business content information. When the guidance information 300b is received, the control unit 20 starts displaying some of these and changes the other display according to the position of the delivery vehicle. Since the guidance information 300b is received when the delivery vehicle departs for the next delivery destination, the display is started when the guidance information 300b is received, and the delivery vehicle is the next delivery destination. It is equivalent to starting the display when departing for.

When performing the display, the control unit 20 refers to the guidance information 300b, controls the display unit of the user I / F unit 19, and displays the delivery destination information and the caution item information at the default position in the second area. Further, the control unit 20 controls the display unit of the user I / F unit 19 when the current location of the delivery vehicle reaches the position for displaying the caution position information, and displays the caution position information at the default position in the second area. Let me.

Further, the control unit 20 controls the display unit of the user I / F unit 19 to display the business content information at a predetermined position in the second area. In the present embodiment, the displayed business content information may change depending on the current location of the delivery vehicle. That is, when the delivery vehicle departs for the next delivery destination, the control unit 20 sets the image for explaining the parking work corresponding to the first work item as the work content information in the default position of the second area. Display it. However, when the delivery vehicle deviates from the search route and heads for the next delivery destination by a route different from the original search route, the control unit 20 displays an image corresponding to the route on the display unit of the user I / F unit 19. Let me. Of course, in this case, the route may be re-searched and displayed on the first region.

Further, when the delivery vehicle is parked at the parking position of the next delivery destination, the control unit 20 controls the display unit of the user I / F unit 19 to explain the work of carrying the luggage corresponding to the next work item. The image for the purpose is displayed at the default position in the second area as the business content information. As described above, the information displayed in the second area as the caution position information and the business content information may change depending on the current location of the delivery vehicle. On the other hand, the delivery destination information and the caution item information do not change according to the current location of the delivery vehicle, and do not change after arriving at the next delivery destination until further departure for the next delivery destination.

FIG. 5A is a diagram showing an example of a first region and a second region. In the example shown in FIG. 5A, the display unit of the user I / F unit 19 is divided into two left and right, the left side is the first region R ₁ and the right side is the second region R ₂ . In the first region R ₁ shown in FIG. 5A, the map around the current position C of the delivery vehicle is displayed. In FIG. 5A, a thin solid line indicates a road, and a thick solid line indicates a search route. The second area R ₂ shown in FIG. 5A is divided into four areas R _{3 to} R ₆ , the uppermost area R ₃ is the delivery destination information, and the second area R ₄ from the top is the caution item information. The area R _{5 in the} third row from the top is a caution position information, and the area R _{6 in the} fourth row from the top is an area in which information of each genre of business content information is displayed.

Delivery destination information in the present embodiment, a text information associated with each of the plurality of items that indicates the delivery address as shown in FIG. 3, in FIG. 5A, the text for each item in the uppermost region R ₃ An example is shown in which is displayed. The caution item information is flag information associated with each of the caution items indicating the matters to be noted as shown in FIG. 3, and in FIG. 5A, the content of the caution item is in the area R ₄ in the second row from the top. An example is shown in which the icons indicating are displayed side by side.

In the example shown in FIG. 5A, an example in which the display mode of the icon changes according to each flag indicated by the caution item information is shown. That is, when the flag associated with the caution item is 1, the delivery destination should be careful about the caution item and the icon is highlighted. If the flag associated with the note item is 0, the delivery destination does not need to pay attention to the note item and the icon is not highlighted. In FIG. 5A, the highlighted display is colored in black and the non-highlighted display is colored in gray.

As shown in FIG. 3, the caution position information is text information associated with each of the positions that the delivery vehicle can approach before arriving at the next delivery destination. In FIG. 5A, the three steps from the top. example text is displayed is shown in the region R ₅ eyes. As shown in FIG. 3, the work content information defines the work items of the work to be performed at the delivery destination according to the execution order of the work items, and if there are rules, there are texts indicating the rules and images showing the work contents. If so, the image data is associated with the work item. In FIG. 5A, an example in which these texts and images are displayed in the region R ₆ in the fourth row from the top is shown.

In the present embodiment, the delivery destination information and the caution item information are displayed in the second area at the guidance timing of the guidance information 300b (departure to the next delivery destination in the present embodiment), and are displayed according to the current location of the delivery vehicle. It does not change. In addition, the delivery destination information and the caution item information do not change after arriving at the next delivery destination until further departure for the next delivery destination. On the other hand, the information displayed in the second area as the caution position information and the business content information may change depending on the current location of the delivery vehicle.

Therefore, in the present embodiment, the information of each genre is displayed side by side in the second area from top to bottom, but in the order in which the genres are lined up, the position of the delivery vehicle whose displayed information changes is the next delivery destination. The order is far from. That is, since the display contents of the delivery destination information and the caution item information do not change depending on the position of the delivery vehicle, the information displayed at the position farthest from the next delivery destination in the search route to the next delivery destination is confirmed. ing. Therefore, the delivery destination information and the caution item information are displayed side by side in the areas R ₃ and R ₄ above the second area. The display order of the delivery address information and the caution item information may be interchanged.

On the other hand, the caution position associated with the caution position information is a position to be careful about the baggage that exists until the delivery vehicle arrives at the next delivery destination. Therefore, the displayed content may change in the process of the delivery vehicle approaching the next delivery destination. Furthermore, the business content information is a work item at the next delivery destination, and the display content (rules and images) may change according to the progress of the work after the stage of parking the delivery vehicle at or around the next delivery destination. .. Therefore, the business content information includes information whose display content changes when the next delivery destination or a position very close to the next delivery destination is reached. Therefore, when the original delivery destination is used as the starting point, the content of the caution position information displayed at a position farther from the next delivery destination than the business content information changes.

As described above, in the second region, the information is arranged from top to bottom in the order in which the position of the delivery vehicle whose displayed information changes is far from the next delivery destination. That is, if the guidance information 300b is arranged and displayed from top to bottom in the order of the earliest change timing of the displayed information, the delivery person confirms the guidance information 300b displayed at the upper part at the departure stage. As the delivery vehicle moves, the latest guidance information 300b can be confirmed by moving the line of sight downward. According to this configuration, the latest guidance information 300b can be found without having to move the line of sight up, down, left and right in a complicated manner, so that the line of sight movement of the delivery person who drives the delivery vehicle can be simplified.

According to the present embodiment as described above, the business content indicated by the guidance information 300b is guided at the stage of departure to the next delivery destination set as the guidance timing. As a result, the delivery person can confirm the business contents during the period from the last delivery destination where the delivery is completed to the movement to the next delivery destination, for example, during a temporary stop for waiting for a signal. .. Therefore, it is easy to start the business after grasping the business contents such as parking the delivery vehicle at an appropriate parking position for the business, and it is possible to increase the possibility of improving the business efficiency. Is.

(2) Delivery support processing:
Next, the delivery support process executed by the control unit 200 and the control unit 20 will be described. FIG. 4A is a flowchart showing the delivery support process executed by the control unit 200, and FIG. 4B is a flowchart showing the delivery support process executed by the control unit 20. These delivery support processes are executed in a state where the schedule information 300a and the guidance information 300b have already been generated by the administrator terminal 101. Further, these delivery support processes are executed in a state where the search route information 30d indicating the search route searched by the server 100 based on the schedule information 300a is transmitted to the delivery support terminal 10 and recorded on the recording medium 30. ..

(2-1) Server delivery support processing:
The control unit 200 of the server 100 executes the delivery support process for each of the plurality of delivery vehicles, and thereafter, the description will be focused on a specific delivery vehicle. When the control unit 200 executes the delivery support process, the control unit 200 acquires the current location transmitted by the delivery vehicle via the communication unit 400 by the function of the determination unit 210b (step S100). That is, in the delivery vehicle, the control unit 20 acquires the current location of the delivery vehicle based on the output signals of the GNSS receiving unit 16, the vehicle speed sensor 17, and the gyro sensor 18 at regular intervals. Further, the control unit 20 transmits the current location of the delivery vehicle to the server 100 at each predetermined period via the communication unit 15. The control unit 200 of the server 100 acquires the current location transmitted from the delivery vehicle, associates the identification number of the delivery vehicle with it, and records it in a RAM or the like (not shown). By continuing to record the current location in this way, the history of the current location of the delivery vehicle is recorded in RAM or the like.

Next, the control unit 200 determines whether or not the guidance timing has been reached by the function of the determination unit 210b (step S105). That is, the control unit 200 refers to the schedule information 300a and identifies the schedule of the delivery vehicle that is the source of the current location. Then, when the history of the current location of the delivery vehicle indicates that the delivery vehicle has approached a certain delivery destination, stopped, and then started moving again and left the delivery destination, the control unit 200 determines that the delivery vehicle has departed. , It is regarded as the guidance timing. If it is not determined in step S105 that the guidance timing has been reached, the control unit 200 repeats the processes after step S100.

On the other hand, when it is determined in step S105 that the guidance timing has come, the control unit 200 acquires the guidance information at the next delivery destination by the function of the determination unit 210b (step S110). That is, the control unit 200 refers to the schedule information 300a of the delivery vehicle that departs for the next delivery destination, and identifies the next delivery destination of the delivery destination that the delivery vehicle departs. For example, in the schedule information 300a shown in FIG. 2, when it is determined that the delivery vehicle T001 departs from the delivery destination of the road order 01, the control unit 200 specifies the delivery destination of the road order 02 as the next delivery destination. .. Then, the control unit 20 refers to the guidance information 300b and extracts the guidance information 300b (information including the business content) of the next delivery destination.

Next, the control unit 200 transmits guidance information at the next delivery destination by the function of the determination unit 210b (step S115). That is, the control unit 200 transmits the guidance information 300b acquired in step S110 to the delivery vehicle that is the transmission source of the current location via the communication unit 400. After that, the control unit 200 repeats the processes after step S100. According to the above processing, when the delivery vehicle departs for the next delivery destination, the guidance information 300b including the business content of the next delivery destination is transmitted to the delivery support terminal 10.

(2-2) Delivery support processing of delivery support terminal:
When the search route information 30d is acquired by the delivery support terminal 10, the control unit 20 executes route guidance based on the search route information 30d. As a result, for example, as illustrated in FIG. 5A, a map including the current location and the search route is displayed in the first region R ₁ , and route guidance is performed. Further, the control unit 20 starts executing the delivery support process at least when the delivery is started in the delivery vehicle.

When the delivery support process is started, the control unit 20 determines whether or not the guidance information has been received by the function of the business content acquisition unit 21b (step S200). That is, the control unit 20 monitors the communication in the communication unit 15, and determines that the guidance information has been received when the guidance information 300b transmitted from the server 100 is received. The control unit 20 repeats the determination in step S200 at regular intervals until it is determined that the guidance information has been received.

When it is determined in step S200 that the guidance information has been received, the received guidance information 300b is recorded on the recording medium 300. Next, the control unit 20 displays the initial display item by the function of the guide unit 21c (step S205). That is, the control unit 20 extracts the initial display item from the received guidance information 300b and controls the display unit of the user I / F unit 19 to display the initial display item.

In the present embodiment, the initial display items are delivery destination information, caution item information, and business content information indicating the first work item at the next delivery destination. That is, since the delivery destination information and the caution item information are genres of information that do not change depending on the current location of the delivery vehicle, they are displayed at the initial stage when the delivery vehicle departs for the next delivery destination.

In addition, the content displayed as the work content information may change according to the progress of the work after arriving at the next delivery destination, but the work of the first work item when the delivery vehicle departs to the next delivery destination. When the content is guided, the delivery person can recognize the work content with a margin. Therefore, in the present embodiment, the work content indicating the first work item at the next delivery destination is the initial display item.

FIG. 5B shows an example when the initial display item is displayed. That is, in FIG. 5B, the search route guidance is displayed in the first region R ₁ of the case where the delivery vehicle is left for the original delivery point S to the next delivery destination. Further, the delivery destination information is displayed in the uppermost area R ₃ of the second area R ₂ , and the caution item information is displayed in the second area R ₄ from the top. Caution The position information is displayed in the area R ₅ in the third row from the top, and nothing is displayed at the initial display stage. In the fourth row area R ₆ from the top, an image showing the parking work, which is the first work item, is displayed. In the example shown in FIG. 5B, the end point G of the search route is a point on the road, reaches the site of the facility F through the road existing beyond the end point G, and parks in the parking lots 1 and 2. The work to be done is indicated by the dashed arrows and images.

Next, the control unit 20 determines whether or not the user has approached the caution position by the function of the current location acquisition unit 21a (step S210). That is, the caution position information included in the guidance information 300b is defined for each position, and this is called a caution position. In the present embodiment, a distance threshold value for determining whether or not the delivery vehicle has approached each caution position is predetermined. Therefore, the control unit 20 refers to the attention position information of the guidance information 300b and acquires the attention position closest to the current location. Then, the control unit 20 acquires the distance between the current location and the nearest caution position, and determines that the distance has approached the caution position when the distance is equal to or less than the distance threshold value.

If it is not determined in step S210 that the attention position has been approached, the control unit 20 skips step S215. On the other hand, when it is determined in step S210 that the attention position is approached, the control unit 20 displays the attention position information by the function of the guide unit 21c (step S215). That is, the control unit 20 extracts the text associated with the attention position determined to have approached in step S210 from the guidance information 300b, controls the display unit of the user I / F unit 19, and defaults the text. Display in the area. As a result, attention is given at the attention position.

FIG. 5A is an example in which the caution position information is displayed when the delivery vehicle approaches the caution position (X ₁ , Y ₁ ) shown in FIG. That is, the text associated with the caution position (X ₁ , Y ₁ ) is "Be careful of the road surface unevenness", and in FIG. 5A, the second region R ₂ is in the third region R ₅ from the top. The text is displayed.

FIG. 6A is an example in which the caution position information is displayed when the delivery vehicle approaches the caution positions (X ₂ , Y ₂ ) shown in FIG. That is, the caution positions (X ₂ , Y ₂ ) are positions through which the delivery vehicle passes when approaching the next facility along the search route, and when the delivery destination is approached after the end point G of the search route. The text "Parking position is on the left side" is associated with the direction in which the parking position exists.

In the present embodiment, when some roads (for example, narrow streets) are not targeted for route search and the delivery destination exists along a road not targeted for the route, only to a point on the road before the delivery destination. Cannot search for a route. In the example shown in FIG. 6A, a road indicated by a broken line in the first region R ₁ is to be searched out of the path. Therefore, in the present embodiment, the image of the parking work item displayed in the second area R ₂ shows the route from the point on the road as the end point of the search route to the parking position at the next delivery destination. Is done.

That is, in the example shown in FIG. 6A, in the second region R ₂ , the end point G of the search route and the route for entering the parking lot of the facility F as the next delivery destination from the end point G are indicated by dashed arrows. Has been done. In the present embodiment, by such guidance, the delivery person delivers to the next delivery destination based on the guidance information 300b even if the end point G of the search route is a point before the next delivery destination. The parking position where the vehicle should be parked can be easily recognized.

Next, the control unit 20 determines whether or not the delivery vehicle is parked at the parking position by the function of the guide unit 21c (step S220). That is, the control unit 20 refers to the map information 30c and specifies the position of the next delivery destination. In the present embodiment, a distance threshold value for determining whether or not the delivery vehicle has approached the delivery destination to a distance where parking is possible is also predetermined. Therefore, the control unit 20 acquires the distance between the current location and the next delivery destination, and determines that the delivery vehicle is parked at the parking position when the delivery vehicle stops in a state where the distance is equal to or less than the distance threshold value. Whether or not the delivery vehicle has stopped can be specified based on the current location, the output of the vehicle speed sensor 17, and the like.

If it is not determined in step S220 that the delivery vehicle is parked at the parking position, the control unit 20 repeats the processes after step S210. On the other hand, when it is determined in step S220 that the delivery vehicle is parked at the parking position, the control unit 20 displays information on the work item after parking (step S225). That is, the control unit 20 refers to the guidance information 300b and extracts information about work items other than the first work item. Then, the control unit 20 controls the display unit of the user I / F unit 19 to display the extracted information in the lowermost stage of the second area R ₂ .

FIG. 6B shows an example in which the work related to the work items shown in FIG. 3 for carrying luggage, delivery, and delivery of confirmation documents is guided. In this example, parking lots 1 and 2 exist on the premises of facility F. The control unit 20 or the control unit 200 identifies the parking lot where the delivery vehicle is parked based on the current location of the delivery vehicle and the history of the current location. Then, the control unit 20 selects an image corresponding to the parking lot where the delivery vehicle is parked from the work items for carrying the luggage and displays it on the display unit of the user I / F unit 19. FIG. 6B shows an example in which the cargo transportation route is displayed when the delivery vehicle is parked in the parking lot 2, and the example in which the cargo transportation route is indicated by the solid arrow is shown. The black triangle indicates the carry-in entrance.

The control unit 20 causes the display unit of the user I / F unit 19 to display an image or a rule whose attitude has been received by another work item. As a result, a guide indicating the work in each work item is displayed. In the example shown in FIG. 6B, a key that can be unlocked by setting a number is attached to the carry-in entrance, and the number is 0001, which is indicated by a text and a balloon from the carry-in entrance. Further, in this example, a document storage place (cabinet, etc.) for delivering confirmation documents is installed inside the facility F, and the position is indicated by a black square and is a document storage place by text. It is shown. In the present embodiment, the text in the balloon shown in FIG. 6B is displayed based on the rules included in the business content information shown in FIG. 3, and other information (location of document storage location, etc.) is an image file. It is assumed that the information is displayed based on the above, but of course, the guidance mode and the definition method of the information for guidance are arbitrary. Further, the work contents of the work items after the parking work may be displayed on a plurality of screens, the screens may be divided and displayed in parallel, and the rules and images for each work item can be switched and displayed. It may be configured in.

(3) Other embodiments:
The above embodiment is an example for carrying out the present invention, and various other embodiments can be adopted. For example, the guidance shown in FIGS. 5A, 5B, 6A, and 6B is an example, and the arrangement of information for each genre may be different from these examples, or the guidance mode of information may be different.

For example, the guide unit displays a work item as an option on the display unit, and when the delivery person selects the work item, displays at least one of a video, a still image, and a sentence explaining the work in the selected work item. It may be configured to be displayed on the unit. In such a configuration, for example, in the guidance information 300b, the work content is defined for each work item, and images and sentences are associated with each work item, and the control unit 20 controls the user based on the guidance information 300b. This can be achieved by displaying the options on the display unit of the I / F unit 19.

FIG. 7 shows a display example of options. The option is displayed, for example, when the delivery person performs a default operation input on the touch panel of the user I / F unit 19. That is, when the control unit 20 receives the default operation input, the control unit 20 acquires a work item indicating the business content from the guidance information 300b of the next delivery destination. Then, the control unit 20 controls the display unit of the user I / F unit 19 and displays the options indicating the work items according to the work order as shown in FIG. 7.

At the left end of the work item, there is a play button for playing a video to explain the work item, a button for displaying a still image (denoted as img), and a button for displaying a sentence (denoted as text). Is displayed. When the delivery person operates the touch panel of the user I / F unit 19 and touches these buttons, the control unit 20 refers to the guidance information 300b of the touched work item, and the moving image file associated with the work item. Plays moving images based on, displays still images based on still image files, and displays sentences based on text data. According to the above configuration, the delivery person can know the details of the work related to the individual work item that the delivery person wants to confirm at a desired timing.

Each system constituting the above-described embodiment may be configured with fewer devices. An example of such an example is that at least one system shown in FIG. 1 is composed of the same device as one or more other systems. For example, the delivery support terminal 10 and the server 100 may be configured as an integrated device, some functions of the delivery support terminal 10 may be realized by the server 100, or some functions of the server 100 may be realized. May be realized by the delivery support terminal 10.

Of course, the delivery support terminal 10 may be provided in the vehicle, or may be a portable terminal or the like. Further, the system shown in FIG. 1 may be composed of a larger number of systems. For example, at least a part of the functions of the delivery support terminal 10 and the server 100 may be configured by the cloud server.

In addition, at least a part of each unit (route search unit 210a, determination unit 210b) constituting the server 100 and each unit (current location acquisition unit 21a, business content acquisition unit 21b, guidance unit 21c) constituting the delivery support terminal 10 is plural. It may exist separately in the following devices. Further, it is possible to assume a configuration in which a part of the configuration of the above-described embodiment is omitted, or a configuration in which processing is varied or omitted. For example, it may be configured such that at least a part of the delivery destination information, the caution item information, the caution position information, and the business content information is displayed or the processing for displaying is omitted.

The determination unit may determine whether or not the delivery vehicle that delivers the package to each of the plurality of delivery destinations has departed for the next delivery destination. That is, in order to guide the business contents of each delivery destination, the judgment unit determines whether or not the business at the current delivery destination is completed and the preparation for the business at the next delivery destination is ready to start. I just need to be able to.

The delivery destination may be a place where the package is delivered (a destination associated with the package), may be a facility such as a store or an office, or may be a private home. Of course, the delivery destination may belong to either a natural person or a corporation. In addition, the parcel may be loaded (collected, etc.) at the delivery destination or another facility. In this case, when the departure to the place where the collection is performed is started from an arbitrary position, the business contents at the place where the collection is performed may be guided.

The delivery order to the delivery destination may be predetermined or may be sequentially determined in the delivery process. As the latter, for example, a configuration determined based on the distance traveled to the delivery destination, the required period, or the like can be adopted. Whether or not the vehicle has departed for the next delivery destination may be determined by various methods. For example, when the movement of the vehicle when the vehicle starts traveling or the movement by the delivery person is detected, it may be determined that the vehicle has departed for the next delivery destination.

More specifically, even if it is determined that the delivery person has left the cab for delivery at one delivery destination and then returns to the cab, the delivery person has left for the next delivery destination. Alternatively, if the delivery vehicle is parked at one delivery destination and then the delivery vehicle moves again, it may be determined that the vehicle has departed for the next delivery destination. In addition, if the door of the luggage compartment of the delivery vehicle opens and closes at a certain delivery destination, or if the door of the driver's seat opens after the door of the luggage compartment closes, it is determined that the vehicle has departed for the next delivery destination. You may. Further, it may be determined whether or not the vehicle has departed for the next delivery destination based on at least one of the release of the parking brake, the rotation of the wheels, the operation of the accelerator pedal, and the like. Further, the configuration may be such that it is determined whether or not the vehicle has departed for the next delivery destination based on the change in the image captured by the camera including the outside of the vehicle.

The business content acquisition department may be able to acquire the business content at the next delivery destination. That is, the business content acquisition unit acquires information for guiding the worker to grasp at least a part of the work to be performed by the delivery person in order to complete the delivery at the next delivery destination. I wish I could. The work content is at least part of the work that the delivery person should perform at the delivery destination, from the start of the work at the next delivery destination (including the determination of the parking position, etc.) to the end of the work (further departure to the next delivery destination). Etc.), which is at least part of the work to be done.

Therefore, the work content may be all the work content to be performed from the start to the end of the work, the work content of the work to be performed with caution, and without information such as rules. It may be the work content of the work that cannot be carried out. Work items from the start of work to the end of work include, for example, parking work from the parking position, transportation of packages from the parking position to the delivery destination, delivery of packages to the delivery destination, collection of delivery confirmation documents, and delivery destination. There may be various work items such as sales and promotion of.

The work item of the work to be performed at the next delivery destination may indicate each work obtained by subdividing the action to be performed from the start of the work to the end of the work at the next delivery destination. The unit of subdivision may be arbitrary, and the work may be set as a work item in advance.

It suffices if the information unit can guide the business contents when it is determined that the vehicle has departed for the next delivery destination. The guidance may be provided when it is determined that the vehicle has departed to the next delivery destination, and when it is determined that the vehicle has departed, the delivery person is immediately notified of the business content. Of course, various modes can be adopted as the guidance mode, and the guidance may be performed by voice or the like instead of the image, and the display mode of the image, the type of the display unit, and the like are not limited. Therefore, for example, the icons and characters displayed on the display unit, the arrangement of the screen, and the like may be different from those in the above-described embodiment, and the display unit may be a HUD (Head Up display) or the like.

The information unit may be configured to guide information other than the business content. The information other than the business content may be information that is guided until the delivery vehicle arrives at the next delivery destination (for example, information that the current location should be careful about regarding luggage). In addition, the information other than the business content may be information indicating matters to be noted at the delivery destination. The information may indicate matters to be noted in each work for carrying out the business. Further, the information other than the business content may be information indicating the next delivery destination (for example, an address, etc.).

Furthermore, the present invention is also applicable as a program or method. In addition, the above systems, programs, and methods may be realized as a single device or may be realized by using parts shared with each part provided in the vehicle, including various aspects. It is a program. For example, it is possible to provide a method and a program realized by the above system. In addition, some of them are software and some of them are hardware, which can be changed as appropriate. Further, the invention is also established as a recording medium for a program that controls an apparatus. Of course, the recording medium of the software may be a magnetic recording medium or a semiconductor memory, and any recording medium developed in the future can be considered in exactly the same way.

10 ... Delivery support terminal, 15,400,401 ... Communication unit, 16 ... GNSS receiver, 17 ... Vehicle speed sensor, 18 ... Gyro sensor, 19 ... User I / F unit, 20,200,201 ... Control unit, 21 ... Delivery support program, 21a ... Current location acquisition department, 21b ... Business content acquisition department, 21c ... Information department, 30,301 ... Recording medium, 30c ... Map information, 30d ... Search route information, 100 ... Server, 101 ... Administrator terminal, 210 ... Delivery support program, 210a ... Route search unit, 210b ... Judgment unit, 300 ... Recording medium, 300a ... Schedule information, 300b ... Guidance information, 300c ... Map information

Claims (9)

A determination unit for determining whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has departed for the next delivery destination.
The business content acquisition department that acquires the business content at the next delivery destination,
When it is determined that the customer has departed for the next delivery destination, a guide unit that guides the business contents and
Delivery support system equipped with. The business content is
Includes at least one of the following work items to be performed at the delivery destination, the order in which the work items are performed, and the rules that the delivery person should follow when performing the work.
The delivery support system according to claim 1. The guide unit
When the work item is displayed as an option on the display unit and the delivery person selects the work item, at least one of a moving image, a still image, and a sentence explaining the work in the selected work item is displayed on the display unit. To display on
The delivery support system according to claim 2. Further equipped with a current location acquisition unit for acquiring the current location of the delivery vehicle,
The guide unit
When the current location reaches a position to be noted with respect to the baggage until the delivery vehicle arrives at the next delivery destination, a warning at the position is output.
The delivery support system according to any one of claims 1 to 3. The business content acquisition department
Based on the information associated with the delivery destination, the caution item indicating the matters to be noted at the delivery destination is acquired, and the caution item indicating the matters to be noted at the next delivery destination is acquired.
The guide unit
Display the acquired caution items on the display unit,
The delivery support system according to any one of claims 1 to 4. The business content acquisition department
Obtain the information indicating the next delivery destination,
The guide unit
Display the acquired information indicating the next delivery destination on the display unit.
The delivery support system according to any one of claims 1 to 5. A determination unit for determining whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has reached a preselected guidance timing from the period from the departure from the delivery destination to the arrival at the next delivery destination. When,
The business content acquisition department that acquires the business content at the next delivery destination,
When the guidance timing comes, the guide unit that guides the business contents and
Delivery support system equipped with. When a delivery vehicle that delivers a package to each of a plurality of delivery destinations departs to the next delivery destination, the business contents at the next delivery destination are guided.
Delivery support terminal. Computer,
A determination unit that determines whether or not a delivery vehicle that delivers a package to each of a plurality of delivery destinations has departed for the next delivery destination.
Business content acquisition department that acquires business content at the next delivery destination,
A guide unit that guides the business contents when it is determined that the vehicle has departed for the next delivery destination.
A delivery support program that functions as.