JP2020197775A - Device, method, and program for supporting life of elderly person - Google Patents

Abstract

To introduce an expert to an elderly person while allowing the elderly person to be conscious of issues that can happen now or in the future.SOLUTION: A device for supporting the life of an elderly person according to the present invention includes: a storage unit for storing issue information including issues that can happen to the elderly person in chronological order; and a supporting unit for receiving an input of an issue by the elderly person from a terminal device operated by the elderly person, extracting an issue that happens after the receipt of the issue from the issue information, and displaying an issue that happens after the extraction in the terminal device.SELECTED DRAWING: Figure 7

Description

The present invention relates to an elderly life support device, an elderly life support method, and an elderly life support program.

In recent years, Japan has a declining birthrate and an aging population, and it is expected that this trend will continue in the near future. Elderly people who have already retired from vocational activities and are living alone have few opportunities to obtain information necessary for daily life. Therefore, for example, local governments, social welfare organizations, private volunteers, etc. are actively working to become consultants for such elderly people. Recently, there are many computer systems that support such efforts from the side.

The senior life planning support system of Patent Document 1 introduces specialists for each theme to seniors who are 55 years old or older and have not been certified as requiring long-term care. Themes include employment, housing, emigration, rental housing for the elderly, private pay nursing homes, low-cost elderly homes, home-based elderly support services, and asset checks. The qualified social worker referral system of Patent Document 2 registers specialists with official qualifications by field, and registers those who seek the assistance of specialists together with the problems they have.

Japanese Unexamined Patent Publication No. 2008-71003 Japanese Unexamined Patent Publication No. 2004-13304

In general, older people with sufficient life expectancy envision life planning for years to come. Doing so will prevent the deterioration of thinking ability as much as possible and increase opportunities for communication with relatives, local communities, etc.

The senior life planning support system of Patent Document 1 can introduce specialists who meet the needs of seniors at any given time. However, the support system is aimed at relatively affluent and healthy seniors, and does not make them aware of what may happen in the future of the seniors who consulted.

The qualified social worker referral system of Patent Document 2 is intended for persons in a socially vulnerable position as compared with Patent Document 1. However, the referral system also does not make people aware of the flow of what may happen in the future of the elderly who consulted.
Therefore, an object of the present invention is to introduce an expert to the elderly while making the elderly aware of problems that may occur from the present to the future.

In the elderly life support device of the present invention, the elderly input problems from a storage unit that stores problem information that stores problems that occur in the elderly in chronological order and a terminal device operated by the elderly. It is characterized by including a support unit that accepts the problem, extracts the problem that occurs after the received problem from the problem information, and displays the problem that occurs after the extraction on the terminal device.
Other means will be described in the form for carrying out the invention.

According to the present invention, it is possible to introduce an expert to the elderly while making the elderly aware of problems that may occur from the present to the future.

It is a figure explaining the structure of the elderly person life support device. It is a figure explaining the relationship between a problem and a story. It is a figure explaining the problem information. It is a figure explaining the keyword information. It is a figure explaining the expert information. It is a flowchart of a processing procedure. This is an example of a consultation screen.

Hereinafter, a mode for carrying out the present invention (referred to as “the present embodiment”) will be described in detail with reference to figures and the like. This embodiment is an example of introducing an expert as a counselor to the elderly about problems that may occur in the elderly from the present to the future. Elderly people, in a narrow sense, are those who have reached the age of receiving a pension, for example. In a broad sense, the elderly are a concept that includes those who have difficulty in living a social life on their own and their guardians such as their families. An expert is a person who has the ability and qualification to give professional advice to an unspecified number of elderly people and can respond to consultations from the elderly.

(Elderly life support device)
FIG. 1 is a diagram for explaining the configuration and the like of the elderly life support device 1. The elderly life support device 1 is a general computer, and is a central control device 11, an input device 12 such as a mouse and a keyboard, an output device 13 such as a desktop display, a main storage device 14, an auxiliary storage device 15, and a communication device 16. To be equipped. These are connected to each other by a bus. The auxiliary storage device 15 stores problem information 31, keyword information 32, and expert information 33 (details will be described later).

The elderly life support device 1 is connected to the elderly terminal device 3, the voice recognition device 4, the expert terminal device 5, and the external storage device 6 via the network 2. The elderly terminal device 3 is a computer operated by the elderly. The voice recognition device 4 is a computer that converts a human-generated voice waveform into a natural language character string. The expert terminal device 5 is a computer operated by an expert. The external storage device 6 is an arbitrary computer that stores information that is the source of time-series problems (details will be described later).

(Problems and stories)
FIG. 2 is a diagram for explaining the relationship between the problem and the story. In FIG. 2, the concerns that an elderly person will experience are arranged in chronological order.
・ In the first stage, elderly children are out in the city. Elderly people are left alone in the suburbs, for example, and are in a somewhat uneasy situation.
-In the second stage, the elderly will take care of their children. Elderly people move from the suburbs to the city.
・ In the third stage, no one will cultivate the fields left in the suburbs. Elderly people are worried that suspicious people will settle in the fields.
・ In the 4th stage, abandoned cultivated land will be taxed. Some municipalities may tax owners of uncultivated farmland.
・ At the 5th stage, it turns out that even if you want to give up ownership, you cannot. Under current legislation, land cannot be abandoned.

Each stage of concern is called a "problem." In FIG. 2, five problems are arranged in series in chronological order. The set of five problems from the first stage to the fifth stage is called a "story". The first stage, the second stage, ..., The fifth stage indicate the order in which the problems occur, and the more to the right, the later in time. And, in many cases, a certain problem and a problem immediately after that have a relationship between cause and effect. The number of stages is not limited to "5", and may be any plurality of stages.

(Problem information)
FIG. 3 is a diagram for explaining problem information. In the problem information 31, the story ID is stored in the story ID column 102 and the problem for each stage is stored in the story column 103 in association with the series stored in the series column 101.

The series in the series column 101 is the field of the story. The field may be anything, but here it is "legal", "economic", "nursing" and "medical". A plurality of stories (rows of problem information 31) correspond to one series.
The story ID in the story ID column 102 is an identifier that uniquely identifies the story.
The problem in each stage of the story column 103 is a time-series arrangement of character strings describing the problem in each stage. “S1” and the like attached to each stage are identifiers (stage IDs) that identify the stage.

The "first stage" to "fifth stage" have nothing to do with the absolute date and time on the calendar. Then, the "first stage" to the "fifth stage" show only the relative order relationship between the problems in each story (row) of the problem information 31. Therefore, for example, the third stage of the legal system L01 "there is no one to cultivate the field" and the third stage of the economic system E01 "become no income" belong to the same third stage, but occur at the same timing. Not exclusively. In another example, the economic E01 first stage "national pension insurance premiums cannot be paid" may occur immediately after the legal L01 fifth stage "cannot be abandoned even if you want to waive ownership".

(Keyword information)
FIG. 4 is a diagram for explaining keyword information. In the keyword information 32, the story ID is stored in the story ID field 112 and the keyword is stored in the keyword field 113 in association with the series stored in the series column 111.

The series in the series column 111 is the same as the series in FIG.
The story ID in the story ID column 112 is the same as the story ID in FIG.
The keyword in the keyword column 103 is a time-series arrangement of a plurality of characteristic character strings (characteristic words) that are generated daily by elderly people who are suffering from problems at each stage. In the present embodiment, the keyword is also composed of the same "first stage" to "fifth stage" as in FIG. The keywords at each stage are often, but are not limited to, part of the problem string at that stage.

(Relationship between Fig. 3 and Fig. 4)
In FIG. 3, the problem of the first stage of the legal system L01 is "a child is out in the city". In FIG. 4, there are a plurality of keywords of the first stage of legal system L01, and they include "field is outdated" and "letter from children". That is, a plurality of keywords correspond to one problem. There is no ordering relationship between "fields are outdated" and "letters from children". If you see "fields are outdated" and "letters from children" as one group, and the keywords "calling" and "taking care" of the second stage of the legal system L01 as another group, 2 Of course, there is an ordering relationship between the two groups. The details will be described later, but the keyword information 32 is an index for determining which stage of which story of the problem information 31 the elderly person who issued the keyword is in.

(Expert information)
FIG. 5 is a diagram for explaining expert information. In the expert information 33, in association with the expert ID stored in the expert ID column 121, the name in the name column 122, the address in the address column 123, the qualification in the qualification column 124, and the homepage URL column. The homepage URL is stored in 125, the message is stored in the message field 126, and the available case ID is stored in the available case ID column 127.

The expert ID in the expert ID column 121 is an identifier that uniquely identifies an expert.
The name in the name column 122 is the name of an expert.
The address in the address field 123 is the address of an expert.
The qualification in the qualification column 124 is the qualification possessed by the specialist or the place of work of the specialist.
The homepage URL in the homepage URL field 125 is location information on the network of the homepage operated by an expert.
The message in message field 126 is a message from an expert to the elderly.

The available case ID in the available case ID column 127 is an identifier that uniquely identifies the available case. The case that can be dealt with is the above-mentioned problem itself. In other words, the case that can be dealt with is a name that calls the problem that is the intersection of a specific row and a specific stage (column) of the problem information 31 (FIG. 3) from the viewpoint of an expert. The possible case ID is a combination of the story ID and the stage ID, for example, “L01S1”. One or more available case IDs correspond to one expert ID.

(Processing procedure)
FIG. 6 is a flowchart of the processing procedure. See FIG. 7 in the middle of the flow chart.
In step S201, the support preparation unit 21 of the elderly life support device 1 creates problem information 31 (FIG. 3). Specifically, the support preparation unit 21 accepts the user (the operator of the elderly life support device 1) to input the problem information 31 via the input device 12. The user may input the problem information 31 in a tabular form, or may input the character strings separated by tags, commas, or the like (the same applies to steps S202 and S203). A modification 1 in which the support preparation unit 21 automatically creates the problem information 31 without relying on the user's manual input will be described later.

In step S202, the support preparation unit 21 creates keyword information 32 (FIG. 4). Specifically, the support preparation unit 21 accepts the user to input the keyword information 32 via the input device 12. A modification 2 in which the support preparation unit 21 automatically creates the keyword information 32 without relying on the user's manual input will be described later.

In step S203, the support preparation unit 21 creates expert information 33 (FIG. 5). Specifically, the support preparation unit 21 accepts the user to input the expert information 33 via the input device 12. A modification 3 in which the support preparation unit 21 automatically creates the expert information 33 without relying on the manual input by the user will be described later.
When step S203 is completed, the elderly life support device 1 is ready to accept consultations from the elderly.

In step S204, the support unit 22 of the elderly life support device 1 receives consultations for the elderly. Specifically, first, the support unit 22 accepts the elderly to access the elderly life support device 1 via the network 2 by using the elderly terminal device 3.
Second, the support unit 22 displays the consultation screen 41 (FIG. 7) on the output device of the elderly terminal device 3. The consultation screen 41 has a column for your concerns 42, a column for problems that arise to you 43, and an expert column 44 that can advise you, but at this stage, each column is left blank.

Thirdly, the support unit 22 accepts the elderly person to input characters of his / her own worries in the character input field 42a of your worries field 42. Here, it is assumed that the character string "I talked to my eldest son on the phone. I don't like agriculture, I say that I will get a job in the city after graduating from university" is entered. Incidentally, a modified example 4 in which the elderly person presses the "input by voice" button 42b and then inputs the worry by voice will be described later.

Fourth, the support unit 22 determines a problem that maximizes the total similarity (immediately described later) between the character string and the keyword included in each concern. For example, the support department 22 calculates the degree of similarity between the keyword “field is outdated” in the first stage of the legal system L01 and the character string “agriculture is disliked” included for each concern. Further, the support unit 22 calculates the degree of similarity between the other keyword “letter from the child” in the first stage of the legal system L01 and the other character string “eldest son and telephone” included for each concern. The degree of similarity indicates the degree to which two character strings are similar to each other. The similarity is defined for each combination of two strings, and the larger the similarity value, the more similar the two are to each other. There are many existing techniques for calculating the degree of similarity, and for example, a technique for using an editing distance between character strings, a similar word dictionary, or the like is known. The support unit 22 calculates the similarity using an arbitrary technique.

The support unit 22 totals two or more similarities to obtain a total similarity. In this way, the support unit 22 calculates the total similarity for each problem that is the intersection of the row and the column of the problem information 31. Now, for convenience of explanation, it is assumed that the problem with the maximum total similarity (also called "standard problem") is the problem "children are out in the city" in the first stage of the legal system L01. This means that the support department 22 recognized that "the current problem of the elderly is the first stage of the legal system L01".

In step S205, the support unit 22 displays the problem. Specifically, first, the support unit 22 has the reference problem and all the reference problems on the right side (occurring later) of the story (row) to which the reference problem belongs in the problem information 31. Get the problem.

Secondly, the support unit 22 displays the problems acquired in the “first” step S205 side by side in the problem column 43 that occurs to you on the consultation screen 41. At this time, the support unit 22 displays the standard problem in the current column, displays the future problem closest to the standard problem in the future column 1, and displays the next near future problem in the future column 2. , ..., Show the problems in the distant future in column 4 in the future. In FIG. 7, "Children are out in the city / Can children come back?" Is displayed in the current column.

The part following the "/" is a supplementary explanation for the elderly to better understand the problem. The support unit 22 acquires the supplementary explanation by referring to a table (not shown) in which the supplementary explanation is stored for each problem. As is clear from the above, when the reference problem is in the nth stage (n = 1, 2, ..., 5), the problem column 43 that occurs to you is the problem in the 6-n line. Will be displayed. Then, when the standard problem is the fifth stage, the future column 1, the future column 2, ... Will be blank, and the elderly will feel lonely. This measure will be described later as a modification 5.

In step S206, the support unit 22 displays an expert. Specifically, first, the support unit 22 accepts the elderly person to press at least one of the expert buttons 45a to 45e. Here, it is assumed that the expert button 45c in the future column 2 and the expert button 45e in the future column 4 are pressed.
Secondly, the support unit 22 acquires the story ID and the stage ID corresponding to "there is no one to cultivate the field" from the problem information 31 (FIG. 1). Here, "L01" and "S3" are acquired. Similarly, the support unit 22 acquires the story ID and the stage ID corresponding to "I cannot do it even if I want to give up ownership" from the problem information 31 (FIG. 1). Here, "L01" and "S5" are acquired.

Third, the support unit 22 searches the expert information 33 (FIG. 5) using "L01S3" as a search key, and acquires the corresponding record. Here, the record whose expert ID is "A003" is acquired. Similarly, the support unit 22 searches the expert information 33 (FIG. 5) using "L01S5" as a search key, and acquires the corresponding record. Here, the record whose expert ID is "A001" is acquired.

Fourth, the support unit 22 displays the record information acquired in "third" of step S206 side by side in the expert column 44 that can advise you on the consultation screen 41.
After that, the processing procedure ends.

(Modification example 1)
The support preparation unit 21 accesses the external storage device 6 via the network 2. The external storage device 6 here is an arbitrary personal computer. The external storage device 6 stores a blog (public diary) created by the individual. Blogs usually contain multiple articles with dates. The support preparation unit 21 extracts a character string that may be a problem from the article by an arbitrary method, and arranges the extracted character string in chronological order to create a record (story) of the problem information 31 (FIG. 3). create.

(Modification 2)
The support preparation unit 21 pays attention to the story having the problem information 31, and targets the character strings of the five problems included in the story by any method such as the TF-IDF method, and one or more feature words. Is extracted for each problem. Then, the support preparation unit 21 creates a record (one or a plurality of lines corresponding to one story) of the keyword information 32 (FIG. 4) using the extracted feature words.

(Modification 3)
The support preparation unit 21 accesses the expert terminal device 5 via the network 2. The expert terminal device 5 here is a computer of any expert. The expert terminal device 5 stores a home page created by the expert. The homepage usually contains the name, address, qualifications, homepage URL, message, etc. of the expert. The support preparation unit 21 uses this information to create a record of expert information 33 (FIG. 5).

(Modification example 4)
The support unit 22 acquires a voice waveform emitted by the elderly from the elderly terminal device 3, and transfers the acquired voice waveform to the voice recognition device 4 via the network 2. Then, the voice recognition device 4 converts the received voice waveform into a character string in natural language and returns it to the elderly life support device 1. The support unit 22 displays the received character string in the character input field 42a of the consultation screen 41 (FIG. 7) for your worries.

(Modification 5)
When the standard problem is in the fifth stage, the support unit 22 sets the problem that the total similarity is the second largest and does not belong to the story of the standard problem as "the standard problem after the first review". Get as. If the standard problem after the first review is also in the fifth stage, the total similarity is the third largest, and the problem does not belong to the story of the standard problem and the story of the standard problem after the first review. The points are acquired as "standard problems after the second review". In this way, the support unit 22 repeats this process until the reference problem after the fifth review, which does not belong to the fifth stage, can be acquired. If the acquired standard problem after the ○ th review belongs to, for example, the fourth stage, the support unit 22 also causes a problem in the future 1 column of the problem column 43 that occurs to you on the consultation screen 41. Can be displayed. Elderly people who see this will be motivated for the future, even though they think "do it".

(Effect of this embodiment)
The effects of the elderly life support device of this embodiment are as follows.
(1) The elderly life support device makes the elderly think positively about the future.
(2) The elderly life support device can accurately introduce the elderly to specialists according to their individual concerns.
(3) The elderly life support device can extract sufficiently accurate problems based on the description contents (utterance contents) of the elderly even if the elderly cannot accurately express their own concerns.
(4) The elderly life support device can convert the voice of an elderly person who is not good at keyboard operation into a character string.
(5) The elderly life support device can automatically create problem information and keyword information.

The present invention is not limited to the above-described embodiment, and includes various modifications. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to those having all the configurations described. Further, it is possible to replace a part of the configuration of one embodiment with the configuration of another embodiment, and it is also possible to add the configuration of another embodiment to the configuration of one embodiment. Further, it is possible to add / delete / replace a part of the configuration of each embodiment with another configuration.

1 Elderly life support device 2 Network 3 Elderly terminal device 4 Voice recognition device 5 Expert terminal device 6 External storage device 11 Central control device 12 Input device 13 Output device 14 Main storage device 15 Auxiliary storage device 16 Communication device 21 Support preparation Department 22 Support Department 31 Problem information 32 Keyword information 33 Expert information

The elderly life support device of the present invention has a storage unit that stores problem information that stores problems that occur in the elderly in a plurality of stages in chronological order, and a terminal device operated by the elderly. Accepts the input of the problem, identifies the stage where the accepted problem occurs , extracts the problem that occurs after the specified stage from the problem information, and extracts the problem that occurs after the extraction, the terminal device. It is characterized by having a support unit to be displayed on the screen.
Other means will be described in the form for carrying out the invention.

Claims (8)

A storage unit that stores problem information that stores problems that occur in the elderly in chronological order,
Accepting the elderly person to input a problem from the terminal device operated by the elderly person,
Problems that occur after the received problems are extracted from the problem information, and
A support unit that displays the extracted problems that occur later on the terminal device, and
An elderly life support device characterized by being equipped with. The storage unit
In connection with the problem, the expert information that memorizes the expert who responds to the consultation from the elderly person is stored.
The support department
Displaying the expert corresponding to the received problem and / or the problem occurring after the reception on the terminal device.
The elderly life support device according to claim 1. The storage unit
Keyword information that stores the characteristic words of the problem is stored in association with the problem.
The support department
Extracting the received problem and / or the problem occurring after the above by applying the character string input from the terminal device to the keyword information as the feature word.
2. The elderly life support device according to claim 2. The support department
Converting the voice input from the terminal device into the character string,
The elderly life support device according to claim 3. Access any external storage device via the network, create the problem information based on the information stored in the external storage device, and create the problem information.
Provided with a support preparation unit that extracts the feature word from the character string describing the received problem and / or the problem that occurs after the problem and creates the keyword information.
The elderly life support device according to claim 4. Being connected to the terminal device via a network,
The elderly life support device according to claim 5. The memory part of the elderly life support device is
It stores problem information that stores problems that occur in the elderly in chronological order.
The support department of the elderly life support device
Accepting the elderly person to input a problem from the terminal device operated by the elderly person,
Problems that occur after the received problems are extracted from the problem information, and
Displaying the extracted problems that occur later on the terminal device,
A method for supporting the life of the elderly, which is a device for supporting the life of the elderly. For the memory part of the elderly life support device
Stores problem information that stores problems that occur in the elderly in chronological order,
For the support department of the elderly life support device
Accepting the elderly person to input a problem from the terminal device operated by the elderly person,
Problems that occur after the received problems are extracted from the problem information, and
To execute the process of displaying the extracted problem that occurs later on the terminal device.
An elderly life support program for the functioning of the elderly life support device.

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