JP2020184234A - Counter service management device, counter service management method and counter service management program - Google Patents

Abstract

To provide a counter service management device, a counter service management method and a counter service management program that can standardize, as much as possible, form formats which differ in jurisdiction areas at counter services of an office to enable efficient information management on the counter services.SOLUTION: The counter service management device includes: an area-specific item data acquisition unit that acquires area-specific item data set according to a jurisdiction area in an office and indicating a content of each item name in a form; an item group classification unit that performs language analysis on each item name in the form based on the area-specific item data acquired from each jurisdiction area and classifies each item name into a predetermined synonymous item group among a plurality of the synonymous item groups classified based on a degree of synonymity; a standard item setting unit that performs language analysis on each item name classified into the synonymous item group and set a standard item name in the form for each synonymous item group; and a standard form data creation unit that creates standard form data indicating contents of the form comprised of the set standard item names.SELECTED DRAWING: Figure 3

Description

The present invention relates to a counter business management device, a counter business management method, and a counter business management program, and in particular, a counter business management device, a counter business management method, and a counter business management for managing the counter business of a business establishment that handles various forms. Regarding the program.

Conventionally, business establishments such as local governments and companies that handle a large number of forms have improved the efficiency of the counter operations by using the technology to digitize various paper-based forms when performing the counter operations of the business establishments. , We are trying to reduce labor costs and storage costs.
In addition, even for the same type of form, different styles are often adopted for each area under the jurisdiction of the local government (specifically, for each prefecture or municipality). Therefore, a technique has been proposed that enables the counter work even when a procedure for applying for a form to a different local government occurs (see, for example, Patent Documents 1 and 2).

When the application information in an arbitrary local government is input, the electronic application support device described in Patent Document 1 analyzes the content of the input application information and obtains information on the application format in a local government different from the arbitrary local government. It is disclosed that the content of the information regarding the acquired application format is analyzed, and the application information in a municipality different from the arbitrary municipality is generated based on the result of comparing the analyzed contents. ..
With the above configuration, it is possible to divert the application data of the resident's card made by one local government and create the application data for another local government.
On the other hand, it is also disclosed that it is not realistic to unify the forms of forms handled by each local government because the number of forms of forms used by the local government is enormous.

The same applies to the electronic application system described in Patent Document 2. When an electronic application is submitted to an administrative agency in a format different from that accepted by the electronic application server, the electronic application is submitted. It is disclosed that a form management server provided separately from the server performs processing related to the different format.

Japanese Unexamined Patent Publication No. 2003-33773 Japanese Unexamined Patent Publication No. 2004-272444

However, by standardizing the forms of various forms (especially the names of items) that are currently different in the counter operations of each local government, the management organization that manages each local government can efficiently manage information. The device was sought after.
In addition, by standardizing the forms of various forms, it was required to unify the forms of forms in the counter operations of each local government in the future.

The present invention has been made in view of the above problems, and an object of the present invention is to streamline the counter business by standardizing different forms of forms for each jurisdiction area as much as possible in the counter business of business establishments. The purpose is to provide a counter business management device, a counter business management method, and a counter business management program capable of managing information in a targeted manner.
Another object of the present invention is to provide a counter business management device, a counter business management method, and a counter business management program that can support the unification of the form of the form in the counter business of each business establishment.

According to the counter business management device of the present invention, the problem is a counter business management device for managing the counter business of a business establishment that handles various forms, and the form is set for each jurisdiction area of the business establishment. Based on the area-specific item data acquisition unit that acquires area-specific item data indicating the contents of each item name and the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and each item name is obtained. A standard item setting unit that sets a standard item name that is a standard item name, a standard form data creation unit that creates standard form data that indicates the contents of a form composed of the set standard item names, and a standard form data creation unit. It is solved by having.
With the above configuration, it is possible to standardize each item name of a form different for each jurisdiction area in the window work of the business establishment and create a standard form. As a result, it is possible to efficiently manage information on the counter operations of each business establishment.

At this time, the business establishment is a local government or a consignment company entrusted by the local government, and a standard form for transmitting the standard form data to the business establishment management server owned by the management organization that manages the business establishment. It would be nice to have more data transmitters.
With the above configuration, a management organization that manages a local government or a consignment company can efficiently manage information on the counter operations of the local government or the like. In particular, in Japan, there are more than 1,700 local governments (as of February 2019), and the amount of information is enormous considering the total number of forms handled by each local government. Therefore, the window business management device according to the present invention is realized. That is of great significance.
Further, in the future, it is possible to support the unification work (standardization work) when the management organization unifies the form of the form in the counter work of each business establishment.

At this time, each item name in the form is linguistically analyzed based on the area-specific item data acquired for each jurisdiction area, and each item name is classified into any of a plurality of item groups classified based on predetermined conditions. It is preferable that the item group classification unit for classifying into the item group is further provided, and the standard item setting unit linguistically analyzes each item name classified into the item group and sets a standard item name for each item group.
With the above configuration, it is possible to more accurately standardize each item name of the form that differs depending on the jurisdiction area.

At this time, a storage unit that stores individual / standard item correspondence data indicating the correspondence between each item name in the form set for each jurisdiction area of the business establishment and the standard item name set for each item name. , Area-specific form data acquisition department that acquires the first area-specific form data in which the item names in the first jurisdiction area, which is the jurisdiction area of the first office, are set from the first office terminal owned by the first office. With reference to the individual / standard item correspondence data, the item name in the second jurisdiction area different from the first jurisdiction area is set for the first area-specific form data acquired from the first office terminal. A form data conversion processing unit that converts form data by area, and an area-specific form data transmission unit that transmits the converted form data by area to the terminal of the second office owned by the second office. It would be nice to have more.
With the above configuration, the format of the area-specific form data that differs for each jurisdiction area is converted to the format of a specific jurisdiction area according to the request of the business establishment, and the converted area-specific form data is converted to the business establishment terminal of the specific business establishment. Can be sent to.
Therefore, if you want to handle a form that is different from your own jurisdiction as the window work of each business office for the time being, you can handle it by acquiring the form converted to the form in your jurisdiction. it can.
In addition, by storing individual / standard item correspondence data, the correspondence between the individual item name of the form set for each jurisdiction area and the standard item name of the standardized form becomes clear, and each business establishment. It becomes easier to manage information on the counter operations of.

At this time, based on the area-specific layout data acquisition unit that acquires the area-specific layout data indicating the layout contents in the form and the area-specific layout data acquired for each jurisdiction area, which are set for each jurisdiction area of the business establishment. The standard layout data creation unit further includes a standard layout setting unit that analyzes the layout of the form and sets a standard layout that is a standard layout of the form based on a predetermined condition, and the standard form data creation unit is a set standard. It is preferable to create the standard form data showing the contents of the form composed of the item name and the standard layout.
With the above configuration, it is possible to standardize each item name and layout of different forms for each jurisdiction area and create a more standard form. As a result, it is possible to manage information more efficiently at the counter operations of each business establishment.

In addition, it is a counter business management method for managing the counter business of business establishments that handle various forms, and is an area-specific item that indicates the content of each item name in the form, which is set by the computer for each business area under the jurisdiction of the business establishment. Based on the area-specific item data acquisition process for acquiring data and the area-specific item name data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and the standard item name is used for each item name. A standard item setting process for setting the standard item name and a standard form data creation process for creating standard form data indicating the contents of the form composed of the set standard item names are also realized. can do.

In addition, on the computer as a counter business management device for managing the counter business of business establishments that handle various forms, area-specific item data indicating the contents of each item name in the form, which is set for each business area under the jurisdiction of the business establishment, is stored. Based on the area-specific item data acquisition process to be acquired and the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and a standard item that becomes a standard item name for each item name. It is also possible to realize a window business management program that executes the standard item setting process for setting the name and the standard form data creation process for creating the standard form data indicating the contents of the form composed of the set standard item names. it can.

According to the counter business management device, the counter business management method, and the counter business management program of the present invention, the counter business can be efficiently performed by standardizing the form of different forms for each jurisdiction area as much as possible in the counter business of the business establishment. Information can be managed.
In addition, it is possible to support the unification of form formats in the counter operations of each business establishment.

It is a block diagram of the whole window business management system. It is a hardware configuration diagram of the window business management device. It is a software configuration diagram of a window business management device, a business establishment terminal, and a business establishment management server. It is a figure which shows an example of the form data by area. It is a figure which shows an example of the individual / standard item correspondence data. It is a figure which shows an example of a standard form data. It is a figure explaining an example of the process of setting a standard item name. It is a flow chart which shows an example of the processing of a window business management program. It is a flow chart which shows an example of the processing of a window business management program.

Hereinafter, embodiments according to the present invention will be described with reference to FIGS. 1 to 9.
This embodiment is a counter business management device for managing the counter business of the business establishment, and is an area for acquiring item data for each area indicating the contents of each item name in the form, which is set for each business area under the jurisdiction of the business establishment. Based on the separate item data acquisition unit and the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and each item name is classified based on the degree of synonym. An item group classification unit that classifies into a predetermined synonymous item group, and a standard item setting unit that linguistically analyzes each item name classified into the synonymous item group and sets a standard item name in the form for each synonymous item group. The present invention relates to the present invention, which comprises a standard form data creation unit for creating standard form data indicating the contents of a form composed of set standard item names.

FIG. 1 shows the configuration of the entire window business management system S according to the present embodiment.
The counter business management system S is a business owned by each business establishment that is connected to the counter business management device 1 for managing the counter business of the business establishment (local government) that handles various forms and the counter business management device 1 through a network. It is mainly composed of a place terminal 100 and a place management server 200 owned by a management organization (national or ministry) that manages each place.
Here, the "form" means a document in which information can be input and is subjected to a predetermined procedure. For example, a "form" is used to make various applications to local governments such as municipalities, the national government, and private companies. Specifically, application documents such as birth notifications, death notifications, address change notifications, and participation notifications for marathon events, which are applied to the window of the local government, correspond to an example of a "form".
"Business establishment" means a place that has employees and equipment and is continuously producing, selling, and providing services. For example, in addition to local governments and consigned companies entrusted by local governments. , Private companies, etc. are also widely included.
A "management institution" is a specialized institution that manages business establishments, and includes, for example, the national government and ministries and agencies that manage the counter operations of each local government, as well as management companies (management system companies). is there.

The window business management device 1 is a cloud server that provides software services to the business establishment terminal 100 and the business establishment management server 200 connected via a network.
More specifically, it intervenes between the business establishment terminal 100 and the business establishment management server 200, and provides software services related to the counter business management of each business establishment.
Specifically, the information of each item name and layout in the form set for each jurisdiction area of the business establishment is acquired, and each item name and layout in the form acquired for each jurisdiction area is analyzed and standard. After creating the "standard form data" composed of the item name and the layout, the "standard form data" is transmitted to the business establishment management server 200.
Therefore, it becomes easier for the management organization to manage information on the counter operations of the business establishment. In addition, in order to unify the form of forms in the counter operations of each business establishment in the future, it is possible to support the unification work (standardization work).
Here, the “jurisdiction area” means an area to which the authority given to a certain business establishment extends, and examples thereof include each area of a municipality under the jurisdiction of a local government (local public organization).
The "item name" is a component of the form and is information for defining the content and format of the input information in the form. For example, "child's name", "child's address", "parent's name" and the like correspond to an example of the above item name.

Further, the window business management device 1 receives the request data from the predetermined business establishment terminal 100, and for example, the item name in the first jurisdiction area acquired from the first business establishment terminal 100 is set as the "first area-specific form". "Data" is converted into "form data by second area" in which item names in the second jurisdiction area are set, and the converted "form data by second area" is converted into a second office terminal corresponding to the second jurisdiction area. Send towards 100.
Therefore, if you want to handle a form that is different from your own jurisdiction as the window work of each business office for the time being, you can handle it by acquiring the form converted to the form in your jurisdiction. it can.

The business establishment terminal 100 is an information terminal owned by a local government corresponding to the business establishment and operated by a user such as a person in charge of the local government, and specifically, a computer such as a PC or a tablet terminal. In addition, it may be owned by a consignment company entrusted by the local government instead of the local government.
The business office terminal 100 stores various "area-specific form data (formats)" in which various forms consisting of the style of the jurisdiction area are digitized in order to handle the counter operations in the jurisdiction area of the local government, and various forms are stored. It is possible to accept electronic applications for. In addition, the "form data by area (answer input completed)" after receiving the electronic application in the relevant jurisdiction area is also stored.
The business establishment management server 200 is a management server owned by a country or a ministry corresponding to a management institution and operated by a user such as a person in charge of the country or the ministry, and specifically, a computer such as a PC. ..
The business establishment management server 200 collects "area-specific form data (answer input completed)" after receiving an electronic application from each business establishment terminal 100 in order to manage various forms handled by the local government in all jurisdiction areas. It has been acquired and the relevant "form data by area" in all jurisdiction areas is collectively stored.

The business establishment terminal 100 and the business establishment management server 200 are connected to the counter business management device 1 via a network, and receive software services from the counter business management device 1.
Specifically, the business office terminal 100 is converted from the counter business management device 1 to the item name and layout in the predetermined jurisdiction area by receiving the input of the predetermined user operation on the predetermined display screen related to the counter business. It also receives "form data by area" and "standard form data" with standard item names and layouts.
Further, the business establishment management server 200 receives the input of the predetermined user operation on the predetermined display screen related to the management of the counter business, and thereby, from the counter business management device 1, the window business management device 1 "form data by area (form data by area) The "standard form data" created by processing "answer input completed)" is received, and the "standard form data" is collectively stored.
That is, the business establishment management server 200 collectively stores the "standard form data" in which the "area-specific form data (answer input completed)" in all the jurisdiction areas is processed.

<Hardware configuration of window business management device>
As shown in FIG. 2, the window business management device 1 transmits and receives information data through a home network or the Internet with a CPU as a data calculation / control processing device, a ROM, a RAM, and an HDD (SSD) as storage devices. It is a computer equipped with a communication interface for performing the above.
Further, the counter business management device 1 includes a display device that displays information of characters or images displayed in a predetermined format, an input device that is operated by a user when inputting a predetermined command to the CPU, an external hard disk, or the like. The storage medium device and a printing device for outputting character or image information are further provided.
The business establishment terminal 100 and the business establishment management server 200 are also computers having the same hardware configuration.

As shown in FIG. 2, the window business management device 1 is connected to the form processing device 2 and the scanner device 3 through a network.
The form processing device 2 is a computer that processes a form of a paper medium captured by the scanner device 3, and specifically, a character string described in the form by executing OCR (optical character recognition) on the form. Get the data. Then, the character string data is analyzed, and "layout information" is extracted by dividing the form into an item field, an input field, and a fill-in-the-blank input field, and the "fill-in-the-blank input field" described in the item field (further fill-in-the-blank input field) is extracted. Item name information "is extracted.
Here, the "item field" is an area in which a character string as an item name is described, and the "input field" is an area in which a character string is not described and information corresponding to the item field is input. The "fill-in-the-blank input field" is an area in which a character string is described and information is input between the character strings.
That is, the window business management device 1 acquires the information of each item name (item data for each area) and the layout information (layout data for each area) of each item in various forms from the form processing device 2.

As shown in FIG. 3, in the ROM, HDD, and external storage device of the counter business management device 1, in addition to the main program that performs the functions required as a computer, the counter business management program is stored, and these programs are stored. By being executed by the CPU, the function of the counter business management device 1 is exhibited.
The same applies to the business establishment terminal 100 and the business establishment management server 200.

<Software configuration of window business management device>
As shown in FIG. 3, the window business management device 1 is described from the functional aspect as follows: "area-specific item data", "area-specific layout data", "area-specific form data", "individual / standard item correspondence data", Storage unit 10 for storing various programs and various data such as "individual / standard layout compatible data" and "standard form data", area-specific item data acquisition unit 11, item group classification unit 12, and standard item setting. Unit 13, area-specific layout data acquisition unit 14, standard layout setting unit 15, standard form data creation unit 16, standard form data transmission unit 17, area-specific form data acquisition unit 18, and form data conversion processing unit. 19 and an area-based form data transmission unit 20 are provided as main components.
These are composed of a CPU, ROM, RAM, HDD, communication interface, various programs, and the like.

Explaining the business office terminal 100 from the functional aspect, the storage unit 110 that holds and stores various programs and various data, and the data transmission unit 111 that transmits various data to the counter business management device 1 , A data receiving unit 112 for receiving various data, and a data receiving unit 112 are provided as main components.
Similarly, the business establishment management server 200 also includes a storage unit, 210, a data transmission unit 211, and a data reception unit 212 as main components.

The "area-specific item data" stored in the storage unit 10 is data indicating the contents of each item name in the form set for each business area under the jurisdiction of the business establishment, and the "area-specific layout data" is the business establishment. It is data showing the contents of the layout in the form set for each jurisdiction area of. These data are stored for each form and for each jurisdiction area.
More specifically, the "area-specific item data" includes information on "form type", "local government name (local government jurisdiction area)", and "each item name". In addition, the "area-specific layout data" includes information on "form type", "local government name", and "layout".

As shown in FIG. 4, "area-specific form data" is data indicating the contents of a form composed of each item name and layout in the form, which is set for each area under the jurisdiction of the business establishment, and is input by user operation. Is accepted, and the contents of the answers to each item of the form are input as data.
The area-specific form data is created by digitizing each form handled in the window business of the local government, and the individual item names and layouts are set by each local government (each jurisdiction area).
More specifically, the area-specific form data mainly contains information such as "form type", "local government name (local government jurisdiction area)", "each item name", and "layout".
Looking at this embodiment in FIG. 4, in the form data of the form type "birth registration" and the municipality name "A prefecture XX city", the item names are "child name", "children's residence", and "children's residence". It can be seen that information such as "parent's name" is set.
In addition, as a layout, information on "form type", "date" and "local government name" is arranged in order from the top in the upper left margin, and "children born" in order from the top in the column. , It can be seen that information such as "parents of the born child" is arranged.

As shown in FIG. 5, "individual / standard item correspondence data" shows the correspondence relationship between each item name in the form set for each jurisdiction area of the local government and the standard item name set for each item name. It is table data.
The individual / standard item correspondence data is updated as appropriate with the addition or deletion of "local government (local government jurisdiction area)", addition or deletion of "item name", etc., and each set for each jurisdiction area. The standard item name information corresponding to the item name is centrally managed data.
By referring to the data, it is possible to use a function of creating standard form data and a function of converting area-specific form data in a predetermined jurisdiction area into area-specific form data in another jurisdiction area.

More specifically, in the individual / standard item correspondence data, the table headings are "form type", "synonymous item group ID", "standard item name", and "item name of each local government (jurisdiction area of each local government)". Information is set.
Looking at this embodiment in FIG. 5, in the first line, the form type "birth registration", synonymous item group ID "G0001", standard item name "child's name", and local government "A prefecture XX city" Information such as the item name "child's name", the item name "child's name" of the local government "B prefecture XX city", and the item name "child's name" of the local government "C prefecture XX city" must be included. I understand.
In addition, it can be seen that information such as "child's address" and "parent's name" is included as other standard item names.

"Individual / standard layout correspondence data" is table data showing the correspondence relationship between the form layout set for each jurisdiction area of the local government and the standard layout set for the layout of the form.
By referring to the data, it is possible to use a function of creating standard form data and a function of converting area-specific form data in a predetermined jurisdiction area into area-specific form data in another jurisdiction area.

As shown in FIG. 6, "standard form data" is data indicating the contents of a form composed of each standard item name and standard layout in the form, and accepts input of user operation for each item of the form. The content of the answer is input as data.
The standard form data is data created by analyzing each individual item name and layout set for each jurisdiction area and setting each standard item name and standard layout based on the analysis result. It will be updated from time to time.
More specifically, in the standard form data, information of "form type", "local government name (local government jurisdiction area)", "each item name" and "layout" is set in the same manner as the area-specific form data. There is.
Looking at this embodiment of FIG. 6, in the standard form data of the form type "birth registration", information such as "child's name", "child's address", "parent's name" is set as the item name. You can see that there is.
In addition, as a layout, in the upper margin part, the information of "form type" is placed in the top line, the information of "date" and "local government name" is placed in the second line, and in the part inside the column. It can be seen that information such as "born child" and "parent of the born child" is arranged in order from the top.

The area-specific item data acquisition unit 11 acquires "area-specific item data" for each jurisdiction area, which is set for each area under the jurisdiction of the local government and indicates the content of each item name in the form, from the form processing device 2 shown in FIG. It is a thing. The acquired area-specific item data is classified for each local government (by jurisdiction area) and stored in the storage unit 10.

To describe the detailed steps, as shown in FIG. 7, first, the form processing device 2 captures various forms of paper media obtained from each local government by the scanner device 3, and thus various forms showing the contents of the various forms are shown. Obtain "form data by area" for each jurisdiction area.
The various acquired form data is form data composed of one or more item names such as item name A, item name B, and item name C, and each item name is a phrase containing one or more words. is there. A form identification ID that can identify the type of form is attached to each item name.
Then, the form processing device 2 extracts the information of each item name in the form set for each jurisdiction area from these "form data by area" by optical character recognition.
At this time, each form identification ID is acquired together with each item name so that it is possible to determine which form the item name is extracted from. As an example of acquiring the form identification ID, there is a method of acquiring the information input by the user when importing the form.
Then, the area-specific item data acquisition unit 11 acquires "area-specific item data" from the form processing device 2 for each jurisdiction area.

The item group classification unit 12 linguistically analyzes each item name set for each jurisdiction area based on the "area-specific item data" acquired for each jurisdiction area, and classifies each item name based on the degree of synonym. It is classified into a predetermined synonymous item group among a plurality of synonymous item groups.
"Synonyms" are synonyms when two or more different words have the same meaning, especially when they are used as words showing the same attribute in a form item.

To describe the detailed steps, as shown in FIG. 7, the item group classification unit 12 first classifies each item name according to the type of the item name (performs the "first classification process").
At this time, among the respective item names, it is determined whether or not the predetermined item name satisfies the non-allocation condition, and if the item name satisfies the non-allocation condition, it is determined as the non-allocation item and the item name is determined. Item names are excluded from the processing target of classification by type.
The “non-allocation condition” is, for example, a case where it matches an item name included in information such as a non-allocation dictionary having a preset non-allocation item as an element.
If the item name is not an unallocated item, the item name is classified by type.

Specifically, "name", "address" and the like are predetermined for the type of each item name, and classification I, classification II and the like are set for each type. Further, in order to classify item names that do not correspond to any of the preset types, a classification N of "other (etc)" type is set.
Then, each item name is classified by type based on which of the item name types the word (noun) included in each item name corresponds to. At this time, if the predetermined item name does not correspond to any type, it is classified into another type of classification CN.
For example, the item name "child's name" and "parent's name" are classified in the type classification I (name), and the item name "child's address" and the like are classified in the type classification II (addless). Will be done.

More specifically, a noun is extracted from words (morphemes) whose item names are decomposed by morphological analysis, and it is determined which of the item name types the extracted noun corresponds to based on a predetermined condition. For example, type definition information in which the correspondence between the type name and the corresponding noun (or a part of the character string in the noun) is defined is set in advance, and the extracted noun is based on this type definition information. It is possible to determine which type is applicable.
Then, when the extracted noun does not correspond to any type, the item name is classified into other types.
If there are multiple nouns extracted from the item name and the types of each noun are different, that is, if the item name contains multiple types, it is determined that the item name is an unallocated item. No processing for classification by type is performed.
Through the above processing, the item group classification unit 12 classifies all item names except non-allocation items into classification by type (performs "first classification processing").

Next, as shown in FIG. 7, the item group classification unit 12 classifies each item name classified into the type classification into one or more groups having a synonymous relationship (performs "second classification process"). ..
Specifically, if a word having a different relationship is included in one item name belonging to the type classification, the item name is excluded from the processing target.
If the item name does not contain words that have a different relationship, the synonym of the item name and another item name in the synonymous item group is calculated, and the same synonymous item group as the item name with the highest synonym. It will be classified into.
The “synonymity” is, for example, an evaluation value calculated so that the value becomes large when the word is set as a synonym in the synonym dictionary.
For example, in the synonymous item group G1, as shown in FIG. 5, item names such as "child's name", "child's name", and "child's name" are classified.

The standard item setting unit 13 linguistically analyzes each item name classified into synonymous item groups, and sets a standard item name for each synonymous item group.
More specifically, as shown in FIG. 7, the standard item setting unit 13 calculates the standard degree of each item name classified into synonymous item groups.
The "standard degree" is an evaluation value calculated so that the higher the degree of agreement with the already set standard item name, the greater the degree.
Then, among the item names classified into the synonymous item group, the item name having the standard degree equal to or higher than the threshold value and having the largest value is selected and set as the standard item name.

If none of the item names classified into the synonymous item group has a standard degree equal to or higher than the threshold value, an item name that is a candidate for the standard item name is selected based on a predetermined condition.
As the predetermined condition, for example, the item name is selected according to the priority of the item name having the highest frequency of appearance, the item name having the least number of nouns, and the item name having the least number of characters in the synonymous item group.
Then, the selected item name or the item name obtained by converting the selected item name based on the dictionary information of the standard item name is obtained as a candidate for the standard item name. Then, the candidate of the standard item name is presented to the user, and after confirmation or modification of the user, the item name based on the standard item name candidate is set as the standard item name.
For example, in the synonymous item group G1, as shown in FIG. 5, "child's name", "child's name", "child's name" and the like are classified as standard item names.

By learning these series of standard item name setting processes as a learning model for machine learning, a more automated and efficient dictionary generation function can be constructed.

The area-specific layout data acquisition unit 14 acquires "area-specific layout data" for each jurisdiction area, which is set for each jurisdiction area of the local government and indicates the layout contents in the form, from the form processing device 2 shown in FIG. is there. The acquired layout data for each area is classified for each local government (by jurisdiction area) and stored in the storage unit 10.
The standard layout setting unit 15 analyzes the layout set for each jurisdiction area based on the "area-specific layout data" acquired for each jurisdiction area, and sets the standard layout based on a predetermined condition.
The predetermined condition may be the same as the condition for setting the standard item name, or a known condition may be adopted.

The standard form data creation unit 16 creates "standard form data" indicating the contents of a form composed of the standard item name set by the standard item setting unit 13 and the standard layout set by the standard layout setting unit 15. It is a thing.
More specifically, the "standard form" of FIG. 6 in which each standard item name and standard layout are set with reference to the "individual / standard item correspondence data" shown in FIG. 5 and the "area / form layout correspondence data" not shown. "Data" will be created.
Looking at this embodiment of FIG. 6, it can be seen that the standard item names "child's name", "child's address", "parent's name" and the like are set for the form type "birth certificate".
In addition, as a standard layout, in the upper margin part, the information of "form type" is placed in the top line, the information of "date" and "local government name" is placed in the second line, and the part in the column. It can be seen that the information such as "born child" and "parent of the born child" is arranged in order from the top.

The standard form data transmission unit 17 transmits the "standard form data" shown in FIG. 6 to the business establishment management server 200. The transmitted "standard form data" is classified according to the type of form and stored in the storage unit 210.
In addition, the standard form data transmission unit 17 can also transmit "standard form data" to the business office terminal 100.

The area-specific form data acquisition unit 18 sets the item name and layout in the first jurisdiction area, which is the jurisdiction area of the first local government, from the first business office terminal 100 owned by the predetermined first local government. "Separate form data" is acquired.
The form data conversion processing unit 19 receives the input of a predetermined user operation and refers to the “individual / standard item corresponding data” and the (not shown) “area / form layout corresponding data” in FIG. 5, and refers to the first office terminal. The "form data by first area" acquired from 100 is converted into "form data by second area" in which item names and layouts in the second jurisdiction area different from the first jurisdiction area are set.
The area-specific form data transmission unit 20 transmits the converted "second area-specific form data" to the second business office terminal 100 owned by the second local government corresponding to the second jurisdiction area.
Specifically, a resident who has a resident card in the local government "A prefecture XX city" gives birth at his parents' home in the local government "B prefecture XX city" and reports the birth at the window of the local government "B prefecture XX city". There may be a case where (birth registration data) is submitted.
In this case, the submitted birth certificate (birth certificate data) is sent from the local government "B prefecture XX city" to the local government "A prefecture XX city", but the format of the birth certificate differs depending on each municipality. Therefore, it is necessary to convert it into a birth certificate (birth certificate data) reflected in the format of the local government "A prefecture XX city".

As a response to the above case, the form data conversion processing unit 19 has set the item name and layout in the first jurisdiction area acquired from the first business office terminal 100 owned by the first municipality "B prefecture XX city". The "form data by first area" is converted into the "form data by second area" in which the item name and layout in the second jurisdiction area, which is the jurisdiction area of the second municipality "A prefecture XX city", are set.
Then, the area-specific form data transmission unit 20 transmits the converted "second area-specific form data" to the second business office terminal 100 owned by the second municipality "A prefecture XX city". Become.

<Counter business management program>
Next, the processing of the counter business management program executed by the counter business management device 1 will be described with reference to FIGS. 8 and 9.
The program according to the present embodiment has the above-mentioned area-specific item data acquisition unit 11, item group classification unit 12, and standard item setting unit as functional components of the counter business management device 1 provided with the storage unit 10. 13, area-specific layout data acquisition unit 14, standard layout setting unit 15, standard form data creation unit 16, standard form data transmission unit 17, area-specific form data acquisition unit 18, and form data conversion processing unit 19 It is a utility program in which various programs are integrated in order to realize the area-specific form data transmission unit 20, and the CPU of the counter business management device 1 executes this counter business management program.
The above program is executed by receiving an operation instruction from a user.
In the storage unit 10 of the window business management device 1, "item data by area", "layout data by area", "form data by area" shown in FIG. 4, and "individual / standard" shown in FIG. 5 are stored in the storage unit 10. "Item correspondence data", "individual / standard layout correspondence data" (not shown), and "standard form data" shown in FIG. 6 are stored.

In the window business management processing flow shown in FIG. 8, first, the area-specific item data acquisition unit 11 sets "area-specific item data" indicating the contents of each item name in the form for each jurisdiction area. In addition, the area-specific layout data acquisition unit 14 starts from step S1 of acquiring "area-specific layout data" set for each jurisdiction area and indicating the layout contents in the form for each jurisdiction area.

Next, in step S2, the item group classification unit 12 linguistically analyzes each item name set for each jurisdiction area based on the "area-specific item data" acquired for each jurisdiction area, and synonymous with each item name. Classify into a predetermined synonymous item group among a plurality of synonymous item groups classified based on the degree.
Then, in step S3, the standard item setting unit 13 linguistically analyzes each item name classified into the synonymous item groups, and sets the standard item name for each synonymous item group. Then, the standard item setting unit 13 indicates "individual / standard item correspondence data" indicating the correspondence relationship between each item name in the form set for each area under the jurisdiction of the local government and the standard item name set for each item name. Is created (step S4).

Next, in step S5, the standard layout setting unit 15 performs layout analysis of the layout set for each jurisdiction area based on the “area-specific layout data” acquired for each jurisdiction area, and sets the standard layout.
Then, the standard layout setting unit 15 creates "individual / standard layout correspondence data" showing the correspondence relationship between the form layout set for each area under the jurisdiction of the local government and the standard layout set for the layout of the form. (Step S6).

Next, in step S7, the standard form data creation unit 16 creates "standard form data" indicating the contents of the form composed of each set standard item name and the set standard layout.
Finally, the standard form data transmission unit 17 transmits "standard form data" to the business establishment management server 200. It is also possible to transmit "standard form data" to the business office terminal 100.
The process is terminated through steps S1 to S8. Alternatively, the process continues to step S9.
With the above-mentioned configuration of the counter business management program, it is possible to standardize the item names and layouts of different forms for each jurisdiction area in the counter business of the local government and create a standard form.

When proceeding to step S9, next, the area-specific form data acquisition unit 18 is an item in the first jurisdiction area that is the jurisdiction area of the first municipality from the first business office terminal 100 owned by the predetermined first municipality. Acquire the "form data by first area" in which the name and layout are set (see FIG. 4).
Then, in step S10, the form data conversion processing unit 19 receives the input of the predetermined user operation, refers to the “individual / standard item corresponding data” in FIG. 5, and refers to the second jurisdiction area different from the first jurisdiction area. In step S11, the information of each item name in the above is acquired, and further, the layout information in the second jurisdiction area is acquired by referring to the “area / form layout corresponding data” (not shown).
Then, in step S12, the form data conversion processing unit 19 sets the "second area-specific form data" acquired from the first office terminal 100, and each item name and layout in the second jurisdiction area is set. Convert to "form data by area".
Finally, in step S13, the area-specific form data transmission unit 20 converts the “second area-specific form data” toward the second business office terminal 100 owned by the second municipality corresponding to the second jurisdiction area. To send.

The process is completed from step S9 to step S13.
According to the above-mentioned configuration of the window business management program, the format of "form data by area" that differs depending on the jurisdiction area is converted to the format of a specific jurisdiction area according to the request of the local government, and the "converted form data by area" Can be sent to the business terminal of a specific business.

<Other Embodiments>
In the above embodiment, the counter business management device 1 is described as for managing the counter business of the local government that handles various forms, but it is not particularly limited to the local government, and is a consignment company entrusted by the local government. It may be a business establishment such as a private company.

In the above embodiment, as shown in FIG. 1, the counter business management system S is composed of the counter business management device 1, the business terminal 100, and the business management server 200, but is particularly limited. Instead, the form processing device 2 and the scanner device 3 shown in FIG. 2 may be included in the system S.

In the above embodiment, as shown in FIG. 1, the counter business management device 1 and the business establishment management server 200 are configured as separate devices, but the counter business management device 1 and the business establishment are not particularly limited. The management server 200 may be combined to form a window business management device.

In the above embodiment, as shown in FIG. 8, the window business management device 1 acquires the information of each item name and layout in the form set for each jurisdiction area of the business establishment, and acquires the information for each jurisdiction area. Each item name and layout in the form is analyzed to create "standard form data" composed of standard item names and layout, but it can be changed without particular limitation.
For example, the window business management device 1 acquires information on only each item name in the form, analyzes each item name in the acquired form for each jurisdiction area, and is composed of a standard item name, "standard form". You may also create "data".

In the above embodiment, the counter business management program is stored in a recording medium that can be read by the counter business management device 1, and the processing is executed by the counter business management device 1 reading and executing the program. Here, the recording medium that can be read by the counter business management device 1 refers to a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, or the like. In addition, this window business management program is distributed to the business establishment terminal 100 (business establishment management server 200) via a communication line, and the business establishment terminal 100 (business establishment management server 200) that receives this distribution executes the program. It may be configured.

In the above embodiment, as shown in FIG. 1, the window business management device 1 is a cloud server that provides software services to business office terminals 100 connected via a network, but is particularly limited. It can be changed without any change.
Specifically, the business office terminal 100 may be directly installed with the counter business management program so that the business terminal 100 itself functions as a counter business management device.

In the above embodiment, the counter business management device, the counter business management method, and the counter business management program according to the present invention have been mainly described.
However, the above-described embodiment is merely an example for facilitating the understanding of the present invention, and does not limit the present invention. The present invention can be modified and improved without departing from the spirit thereof, and it goes without saying that the present invention includes an equivalent thereof.

S Counter business management system 1 Counter business management device 2 Form processing device 3 Scanner device 10 Storage unit 11 Area-specific item data acquisition unit 12 Item group classification unit 13 Standard item setting unit 14 Area-specific layout data acquisition unit 15 Standard layout setting unit 16 Standard form data creation unit 17 Standard form data transmission unit 18 Area-specific form data acquisition unit 19 Form data conversion processing unit 20 Area-specific form data transmission unit 100 Office terminal 110 Storage unit 111 Data transmission unit 112 Data reception unit 200 Management server 210 Storage unit 211 Data transmission unit 212 Data reception unit

Claims (7)

It is a counter business management device for managing the counter business of business establishments that handle various forms.
An area-specific item data acquisition unit that acquires area-specific item data that indicates the content of each item name in the form, which is set for each area under the jurisdiction of the business establishment.
Based on the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and a standard item setting unit that sets a standard item name that is a standard item name for each item name, and a standard item setting unit.
A window business management device characterized by having a standard form data creation unit that creates standard form data indicating the contents of a form composed of set standard item names. The business establishment is a local government or a consignment company entrusted by the local government.
The window service according to claim 1, further comprising a standard form data transmission unit that transmits the standard form data to the business establishment management server owned by the management organization that manages the business establishment. Management device. Based on the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and each item name is classified into any item in a plurality of item groups classified based on predetermined conditions. Items to classify into groups Further equipped with a group classification section
The window business management device according to claim 1 or 2, wherein the standard item setting unit linguistically analyzes each item name classified into item groups and sets a standard item name for each item group. A storage unit that stores individual / standard item correspondence data indicating the correspondence between each item name in the form set for each jurisdiction area of the business establishment and the standard item name set for each item name.
With the area-specific form data acquisition department that acquires the first area-specific form data in which the item names in the first jurisdiction area, which is the jurisdiction area of the first office, are set from the first office terminal owned by the first office. ,
With reference to the individual / standard item correspondence data, the form data for each first area acquired from the terminal of the first office is used for each second area in which the item name is set in the second jurisdiction area different from the first jurisdiction area. Form data conversion processing unit that converts to form data,
Claim 1 is further provided with an area-specific form data transmission unit for transmitting the converted second area-specific form data toward the second business office terminal owned by the second business establishment. The window business management device according to any one of 3 to 3. An area-specific layout data acquisition unit that acquires area-specific layout data indicating the layout contents in the form, which is set for each business area under the jurisdiction of the business establishment.
Based on the area-specific layout data acquired for each jurisdiction area, the layout of the form is analyzed, and the standard layout setting unit that sets the standard layout that is the standard layout of the form based on predetermined conditions is further added. Prepare,
The standard form data creation unit according to any one of claims 1 to 4, wherein the standard form data creation unit creates the standard form data indicating the contents of a form composed of a set standard item name and a standard layout. Counter business management device. It is a counter business management method for managing the counter business of business establishments that handle various forms.
The computer
Area-specific item data acquisition process for acquiring area-specific item data indicating the content of each item name in the form, which is set for each area under the jurisdiction of the business establishment, and
Based on the area-specific item name data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and a standard item name that is a standard item name is set for each item name. ,
A window business management method characterized by executing a standard form data creation process for creating standard form data indicating the contents of a form composed of set standard item names. For computers as a counter business management device for managing counter business of business establishments that handle various forms
Area-specific item data acquisition processing for acquiring area-specific item data indicating the content of each item name in the form, which is set for each area under the jurisdiction of the business establishment, and
Based on the area-specific item data acquired for each jurisdiction area, each item name in the form is linguistically analyzed, and a standard item name setting that is a standard item name for each item name is set.
A window business management program characterized by executing a standard form data creation process that creates standard form data indicating the contents of a form composed of set standard item names.

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