JP2020173654A - Ticket dispenser, ticket dispensing support method and program - Google Patents

Abstract

To program a ticket dispenser, a ticket dispensing support method and a program, capable of contributing to a reduction in workload of an operator.SOLUTION: A ticket dispenser includes an input unit, a conversion unit, an extraction unit, a collation unit and a display control unit. The input unit receives information inputted by an operator for each designated input item. The conversion unit converts voice data collected by a microphone into text data indicating an utterance content. The extraction unit extracts extraction words consistent with extraction conditions of each input item from the text data converted by the conversion unit. The collation unit collates the extraction words extracted by the extraction unit with information for each input item received by the input unit for the corresponding input items. The display control unit causes a display unit to display a display screen displaying the information for the respective input items received by the input unit and the collation results by the collation unit in association with the input items.SELECTED DRAWING: Figure 1

Description

Embodiments of the present invention relate to ticketing machines, ticketing support methods, and programs.

Many stations are equipped with ticketing machines for issuing tickets and commuter passes. A ticketing machine operated by station staff is installed in the window of the station, and a ticketing machine operated by railway users is installed near the ticket gate. Inside the station window, there is a commuter pass sales window mainly for issuing commuter passes. At this commuter pass sales window, a ticket issuing machine for issuing commuter passes is installed.

At this commuter pass sales window, an application form is prepared for the user to fill in information such as departure station, arrival station, start date, and validity period. The user fills in various information on this application form and hands it to the station staff. The station staff inputs the information described in the application form into the ticket issuing machine using a keyboard or the like. However, when there are many people issuing commuter passes, such as in the new semester, the commuter pass sales counter is crowded, so station staff often make input mistakes. In addition, the content of the application may be erroneously described by the user and may be corrected when confirmed by word of mouth. In these cases, if a commuter pass is issued with incorrect information, the window may become more crowded due to processing for cancellation. Therefore, it is required to reduce the work load of the operator who operates the ticket vending machine.

Japanese Unexamined Patent Publication No. 2014-153738

An object to be solved by the present invention is to provide a ticketing machine, a ticketing support method, and a program that can contribute to reducing the work load of the worker.

The ticket issuing machine of the embodiment includes an input unit, a conversion unit, an extraction unit, a collation unit, and a display control unit. The input unit accepts the input of information by the operator for each designated input item. The conversion unit converts the voice data collected by the microphone into text data indicating the utterance content. The extraction unit extracts an extraction word that matches the extraction conditions of each of the input items from the text data converted by the conversion unit. The collation unit collates the extracted word extracted by the extraction unit with the information for each input item received by the input unit between the corresponding input items. The display control unit causes the display unit to display a display screen for displaying the information for each input item received by the input unit and the collation result by the collation unit in association with the input item.

The figure which shows an example of the structure of the ticket issuing machine 1 of embodiment. The figure which shows an example of the contents of the commuter pass registration information 291. The figure which shows an example of the content of the extraction information 292. The figure which shows an example of an input screen. The flowchart which shows a part of the whole processing of a ticket issuing machine 1. A flowchart showing an example of input processing by the ticket issuing machine 1. A flowchart showing an example of input support processing by the ticket issuing machine 1.

Hereinafter, the ticketing machine, the ticketing support method, and the program of the embodiment will be described with reference to the drawings.

The ticket issuing machine of the embodiment will be described. The ticket issuing machine 1 issues, for example, tickets such as tickets, commuter passes, limited express tickets, and coupon tickets that can be used at railway facilities. Not limited to this, the ticket issuing machine 1 may issue a ticket that can be used in entertainment facilities such as amusement parks, museums, libraries, and other facilities. In the embodiment, an example in which the ticket issuing machine 1 is installed at a commuter pass sales window and operated by a station employee will be described. In addition, the person who purchases the commuter pass is referred to as the user.

FIG. 1 is a diagram showing an example of the configuration of the ticket issuing machine 1 of the embodiment. The ticket issuing machine 1 includes, for example, a communication unit 11, an operation unit 12, a microphone 13, a display unit 14, a ticketing mechanism 15, and a processing unit 20.

The communication unit 11 includes, for example, a communication interface such as a NIC. The communication unit 11 communicates with a higher-level server via a network, for example. The network includes, for example, a part or all of WAN (Wide Area Network), LAN (Local Area Network), the Internet, a dedicated line, a radio base station, a provider, and the like. The host server manages information about the commuter pass released by the ticket vending machine 1 based on the information received from the ticket issuing machine 1.

The operation unit 12 includes, for example, a part or all of various keys, buttons, dial switches, a mouse, and the like. Further, the operation unit 12 may be a touch panel formed integrally with the display unit 14. The display unit 14 is, for example, an LCD (Liquid Crystal Display), an organic EL (Electroluminescence) display device, or the like.

The microphone 13 collects the utterances of the station staff who operates the ticket issuing machine 1 and the utterances of the users who are coming to the counter. The microphone 13 may be provided integrally with the ticket issuing machine 1, or may be installed separately from the ticketing machine 1 and between the station staff and the user. Further, the microphone 13 may include a plurality of microphones such as a station employee microphone and a user microphone.

The ticketing mechanism 15 includes various mechanisms for issuing a commuter pass. The ticketing mechanism 15 may issue a commuter pass using an IC card, or may issue a commuter pass using a magnetic ticket. When issuing a commuter pass using an IC card, the ticketing mechanism 15 decodes, for example, a reader / writer communicating with the IC card, information read from the IC card by the reader / writer, or encrypts information to be written on the IC card. It is equipped with an encoding / decoding unit, a settlement mechanism that setstles commuter pass charges with cash or a credit card, and a printing mechanism that prints validity information on the surface of the commuter pass.

The processing unit 20 includes, for example, an input processing unit 21, a voice conversion unit 22, an extraction unit 23, a collation unit 24, a display control unit 25, a ticketing unit 26, a change unit 27, and a registration unit 28. It includes a storage unit 29. Some or all of these components are realized by, for example, a processor such as a CPU (Central Processing Unit) executing a program (software) stored in the storage unit 29. In addition, some or all of the functions of these components are hardware such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). It may be realized by (circuit part: including circuitry), or it may be realized by the cooperation of software and hardware. The program may be stored in advance in a storage device such as an HDD (Hard Disk Drive) or a flash memory, or is stored in a removable storage medium such as a DVD or a CD-ROM, and the storage medium is stored in the drive device. It may be installed by being attached.

The storage unit 29 is realized by, for example, a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), or the like. The storage unit 29 may be an external storage device such as NAS (Network Attached Storage) that the ticket issuing machine 1 can access via a network. The storage unit 29 stores, for example, commuter pass registration information 291 and extraction information 292, existing station name information 293, and the like.

FIG. 2 is a diagram showing an example of the contents of the commuter pass registration information 291. As shown in FIG. 2, the commuter pass registration information 291 is information in which the input information is associated with the input item. The input item is an item prepared for executing the purchase process of the commuter pass. This input item matches, for example, the input item set on the input screen for inputting various information in the commuter pass purchase process. The input information is information input by the station staff using the operation unit 12 and acquired by the input processing unit 21.

FIG. 3 is a diagram showing an example of the contents of the extraction information 292. As shown in FIG. 3, the extraction information 292 is information in which the extraction word is associated with the input item. Although the details will be described later, the extraction word is information extracted by the extraction unit 23 based on the voice data collected by the microphone 13.

Returning to FIG. 1, each component of the processing unit 20 will be described. The input processing unit 21 executes a process for accepting input of information by a station employee for each designated input item. For example, the input processing unit 21 determines an input item designated as an input target among a plurality of input items included in the input screen displayed on the display unit 14. For example, in the initial state in which the input screen is displayed on the display unit 14, the input item "departure station" is designated as the input target. When the input to the other input fields is executed by the station staff via the operation unit 12 after the input to the input field of the "departure station", the input processing unit 21 inputs the input items specified by the station staff. Determines the input item specified as.

Further, the input processing unit 21 stores the input information that has been input in the storage unit 29 as a part of the commuter pass registration information 291 in association with the corresponding input items. When the information input in the input field is rewritten, the input processing unit 21 rewrites the commuter pass registration information 291 in conjunction with this.

Further, the input processing unit 21 acquires input information about the input items for automatic input. For example, the input processing unit 21 refers to a date / time management unit (not shown) that manages the time and date / time provided in the ticket issuing machine 1, and acquires the date of the day as input information of the “issue date”. For example, the input processing unit 21 derives the "end date" based on the input information of the "start date" and the input information of the "valid period". For example, when the reader / writer of the ticketing mechanism 15 reads the card ID that identifies each card from the IC card, the input processing unit 21 acquires the read information as the input information of the "card ID".

The voice conversion unit 22 converts the voice data collected by the microphone 13 into text data indicating the utterance content and outputs the voice data to the extraction unit 23.

The extraction unit 23 extracts an extraction word that matches the extraction conditions predetermined according to each input item from the text data input from the voice conversion unit 22. The extraction unit 23 associates the extracted extraction word with the corresponding input item and stores it in the storage unit 29 as a part of the extraction information 292. For example, when a keyword predetermined for each input item is extracted from the text data, the extraction unit 23 extracts the word before or after the keyword as the extraction word of the corresponding input item. Further, the extraction unit 23 may extract information matching the keyword and determine the extraction word corresponding to the input item based on the extracted information.

The keyword of the input item "departure station" includes words and phrases indicating the departure point such as "from" and "departure". The position of the extracted word with respect to the keyword is predetermined for each input item (keyword). For example, when the text data includes "from Tokyo station" or "from Tokyo", the extraction unit 23 extracts "Tokyo" as an extraction word corresponding to the departure station.

The keyword of the input item "arrival station" includes words and phrases indicating the arrival point such as "to" and "arrival". For example, when the text data includes "to Yokohama" or "arrival at Yokohama", the extraction unit 23 extracts "Yokohama" as an extraction word corresponding to the arrival station.

The keyword of the input item "start date" includes words and phrases that specify a certain day, such as "October 0th", "today", and "tomorrow". For example, when the text data includes "March 14", the extraction unit 23 extracts "March 14" as an extraction word corresponding to the start date. When the text data includes "today", the extraction unit 23 refers to the above-mentioned date and time management unit and extracts today's date as an extraction word corresponding to the start date.

The keyword of the input item "validity period" includes words and phrases that specify a period of several days, such as "0 months" and "half a year". For example, when the text data includes "1 month", the extraction unit 23 extracts "1 month" as an extraction word corresponding to the validity period.

The keyword of the input item "classification" includes words and phrases that specify the age of the user, such as "0 years old" and "born on 0/00/00". For example, when the text data includes "0 years old", the extraction unit 23 extracts "0 years old" and whether it is an adult classification or a pediatric classification based on the extracted "0 years old". Is determined, and the determination result is extracted as an extraction word corresponding to the classification. If the text data includes "born on 0/00/00", the extraction unit 23 derives the age of the user based on "born on 0/00/00" and uses the derived age as the derived age. Based on this, it may be determined whether the category is an adult or a child.

The keyword of the input item "payment method" includes words and phrases that specify the payment method, such as "cash" and "card". For example, when the text data includes "cash", the extraction unit 23 extracts "cash" as an extraction word corresponding to the payment method.

Further, the extraction unit 23 may refer to the existing station name information 293 and correct the extracted extracted words. The existing station name information 293 is a list of station names (hereinafter referred to as existing station names) that actually exist in the target section. For example, when "yogohama" is extracted, the extraction unit 23 determines whether or not the extracted "yogohama" is registered in the existing station name information 293. If it is not registered, the extraction unit 23 reads out "Yokohama" which is most similar to "Yokohama" in the existing station name information 293, and determines the extraction word as "Yokohama".

The collation unit 24 collates the extracted word extracted by the extraction unit 23 with the input information received by the input processing unit 21 between the corresponding input items. For example, the collation unit 24 determines whether or not the extracted word and the input information match among the corresponding input items. Matches include exact matches and partial matches. However, if the station names are different even if they partially match, the collation unit 24 may refer to the existing station name information 293 and determine that the two do not match. For example, the input information "Shin-Yokohama" and the extracted word "Yokohama" are partially the same, but both station names are actually existing station names. Therefore, the collation unit 24 determines that the two do not match.

The display control unit 25 refers to the storage unit 29, generates a predetermined display screen, and causes the display unit 14 to display the screen. For example, the display control unit 25 generates an input screen or the like for inputting information for each input item and displays it on the display unit 14. The display control unit 25 refers to the commuter pass registration information 291 and reflects the addition or change of the input information on the input screen. Further, the display control unit 25 receives a collation result in which the extraction word extracted by the extraction unit 23 and the input information received by the input processing unit 21 do not match among the collation results by the collation unit 24, and the operation unit 12 receives the collation result. Extracted words that do not match the input information are also displayed on the input screen. Details of the displayed contents will be described later.

The ticketing unit 26 issues a designated type of usage ticket based on the commuter pass registration information 291. For example, the ticketing unit 26 controls the ticketing mechanism 15 to write predetermined information included in the commuter pass registration information 291 into the memory of the IC card and print it on the surface of the IC card.

When the change unit 27 receives an instruction to change to the registration information based on the extracted word, the change unit 27 uses the information of the input item for which the change is instructed among the information included in the commuter pass registration information 291 to the already registered input information. Change to the extracted word instead of.

For example, the input information "Shin-Yokohama" corresponding to the input item "arrival station" input via the operation unit 12 is incorrect, and the extracted word "Yokohama" acquired based on the sound collected by the microphone 13 is correct. In the case of, the operator inputs a replacement instruction for replacing the input information with the extraction word, for example, via the operation unit 12. The replacement instruction includes, for example, an operation of clicking the character "Yokohama" displayed in the extraction word area 52, an operation of pressing a predetermined key with the input item "arrival station" specified, and the like. When the replacement instruction is received, the change unit 27 rewrites the input information "Shin-Yokohama" associated with the "arrival station" in the commuter pass registration information 291 to the extraction word "Yokohama". Then, the change unit 27 deletes the extraction word "Yokohama" associated with the "arrival station" of the extraction information 292. By doing so, the work of the operator who replaces the extracted word with the input information becomes easy. Also, since the extracted words are cleared, the warning that they do not match is canceled. Such processing by the changing unit 27 will be hereinafter referred to as replacement processing.

For example, when the sale of the commuter pass is completed, the registration unit 28 transmits the information included in the commuter pass registration information 291 to the upper server by using the communication unit 11, and is stored in the commuter pass registration information 291. Reset the information you received. By doing so, the registration information of the commuter pass is managed on the upper server.

Next, an example of the input screen will be described. FIG. 4 is a diagram showing an example of an input screen. The input screen 50 includes, for example, an input information area 51 and an extraction word area 52. The input information area 51 is provided with input fields 51A to 51K corresponding to each of the plurality of input items. For the input items of each input field 51A to 51K, the input field 51A is the "issue date" of the commuter pass, the input field 51B is the "departure station" of the commuter pass section, and the input field 51C is the "arrival station" of the commuter pass section. Field 51D is the "via" of the commuter pass section, input field 51E is the "start date" when the commuter pass is used, input field 51F is the "end date" when the commuter pass is used, and input field 51G is the commuter pass. The "valid period" of the above, the input field 51H is the "commuter pass type" such as commuting and school, the input field 51I is the "classification" of adults and children, and the input field 51J is the "payment method" of the commuter pass fee.

Further, the input information area 51 is provided with an icon 53 for receiving a transition instruction to the next page. When the icon 53 is clicked, the ticket issuing machine 1 displays the next page (for example, an input screen for inputting the personal information of the registrant) on the condition that all the necessary information has been input on the input screen 50. Transition.

In the extraction word area 52, the extraction words extracted by the extraction unit 23 are displayed in association with the input items. The extracted word area 52 is provided with, for example, an input item excluding an input item that is automatically input, and a field for displaying an extracted word corresponding to the input item. For example, the extracted word area 52 is provided with columns for displaying extracted words corresponding to a departure station, an arrival station, a start date, an expiration date, a classification, and a payment method.

The display control unit 25 refers to the commuter pass registration information 291 and generates a display screen of the input information area 51. The display control unit 25 refers to the extraction information 292 and generates a display screen of the extraction word area 52.

In the illustrated example, the input information and the extracted word do not match in the input items "arrival station" and "start date". For the input items in which the input information and the extracted word do not match, the corresponding portion in the input information area 51 is highlighted with a red frame. Not limited to this, it may be emphasized by a color different from other input items, blinking characters, inversion of color, or the like. Further, also in the extracted word area 52, the extracted words are emphasized by the same display mode for the input items in which the input information and the extracted words do not match. Further, in the lower part of the input information area 51, a warning message 54 indicating that the input information and the extracted word do not match is displayed. The warning message 54 is emphasized by a display mode such as an icon indicating a warning and outline characters on a red background.

By doing so, it is possible to convey in an easy-to-understand manner that the input information and the extracted word did not match, and it is also possible to convey in an easy-to-understand manner the input items and the extracted words that did not match.

Next, an example of processing by the ticket issuing machine 1 will be described with reference to FIGS. 5 to 7. FIG. 5 is a flowchart showing a part of the entire processing of the ticket issuing machine 1. First, the ticket issuing machine 1 determines whether or not the input screen is displayed on the display unit 14 (step S1). For example, when the input screen 50 is displayed on the display unit 14, the ticket issuing machine 1 executes the input process, the input support process, and the replacement process in parallel (step S3). Details of each process will be described later. The ticket issuing machine 1 determines whether or not to issue a ticket based on the input information (step S5). When issuing a ticket, the ticket issuing machine 1 executes the ticketing process.

By doing so, it is possible to reduce the workload of station staff when selling a commuter pass. For example, at the commuter pass sales window, a station employee may perform input work while verbally confirming the section and expiration date of the commuter pass with the user. In such a case, according to the present embodiment, the extracted word is extracted from the conversation content between the station staff and the user, and the collation result is reflected on the input screen. Therefore, the work load of the station staff at the time of input confirmation is reduced. In addition, the station staff may perform input work while reciting the contents described in the application form. Even in such a case, the station staff simply executes the work as usual, and the collation result is reflected on the input screen, so that the work load is reduced.

FIG. 6 is a flowchart showing an example of the input process by the ticket issuing machine 1. The input processing unit 21 determines whether or not one of the input items displayed on the input screen 50 is specified (step S101). When one input item is specified, the input processing unit 21 determines whether or not information has been input to the input field of the designated input item (step S103). When information is input to the input field, the input processing unit 21 associates the input information with the designated input item and stores it in the storage unit 29 as a part of the commuter pass registration information 291 (. Step S105). Next, the display control unit 25 refers to the commuter pass registration information 291 and causes the display unit 14 to display an input screen for displaying the newly registered input information in the designated input field (step S107). Next, the processing unit 20 inputs information for all the input items and determines whether or not the input is completed (step S109). The completion of the input may include, for example, the input of necessary information across a plurality of input screens. If the input is not completed, the processing unit 20 returns to step S101 and repeats the processing. When the input is completed, the processing unit 20 ends the input process.

FIG. 7 is a flowchart showing an example of the input support process by the ticket issuing machine 1. The voice conversion unit 22 converts the voice data collected by the microphone 13 into text data and outputs it to the extraction unit 23 (step S201). The extraction unit 23 determines whether or not the first extraction condition is satisfied based on the text data (step S203). For example, the extraction unit 23 determines whether or not the text data includes the keyword “departure station” (from, departure, etc.). When the keyword of "departure station" (from, departure, etc.) is included, it is determined that the first extraction condition is satisfied, and the extraction unit 23 is in front of the keyword of "departure station" (from, departure, etc.). The word is extracted as the first extracted word (that is, the extracted word corresponding to the input item “departure station”) (step S205). Then, the extraction unit 23 associates the extraction word with the input item “departure station” and stores it in the storage unit 29 as a part of the extraction information 292 (step S211).

On the other hand, if the first extraction condition is not met in step S203, the extraction unit 23 determines whether or not the second extraction condition is met based on the text data (step S207). For example, the extraction unit 23 determines whether or not the text data includes the keyword “arrival station” (up to, arrival, etc.). If the keyword of "arrival station" (up to, arrival, etc.) is included, it is determined that the second extraction condition is met, and the extraction unit 23 is in front of the keyword of "arrival station" (up to, arrival, etc.). The word is extracted as the second extracted word (that is, the extracted word corresponding to the input item “arrival station”) (step S209). Then, the extraction unit 23 associates the extraction word with the input item “arrival station” and stores it in the storage unit 29 as a part of the extraction information 292 (step S211).

If the second extraction condition is not met in step S207, the extraction unit 23 similarly extracts the extraction words corresponding to the input items "start date", "valid period", "classification", or "payment method". Then, it is stored in the storage unit 29.

Then, the collation unit 24 refers to the storage unit 29, and collates the extraction word extracted by the extraction unit 23 with the input information received by the input processing unit 21 between the corresponding input items (step S213). If there is a non-matching extracted word and input information as a result of collation (step S215-NO), the display control unit 25 displays the non-matching collation result or the like on the input screen (step S217). On the other hand, when all the combinations of the extracted word and the input information match, the display control unit 25 does not display the collation result.

According to at least one embodiment described above, for each designated input item, an input unit (operation unit 12 and input processing unit 21) that accepts input of information by the operator, and a sound collected by the microphone 13 A voice conversion unit 22 that converts data into text data indicating the content of speech, and an extraction unit 23 that extracts extraction words that match the extraction conditions of each input item from the text data converted by the voice conversion unit 22. A collation unit 24 that collates the extracted words extracted by the unit 23 with the information for each input item received by the input unit between the corresponding input items, the information for each input item received by the input unit, and the collation unit. By providing the display control unit 25 for displaying the display screen for displaying the collation result by 24 in association with the input item on the display unit 14, it is possible to contribute to the reduction of the work load on the operator.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention as well as the invention described in the claims and the equivalent scope thereof.

For example, the ticket issuing machine 1 may display the collation result on the input screen when all the combinations of the extracted word and the input information match. By doing so, it is possible to make the station staff recognize that the input and the repeat are matched, and it is possible to reduce the burden of the confirmation work by the station staff.

Further, the ticket issuing machine 1 may adopt an input method using a voice recognition technique as an input method of input information. For example, the station staff uses the operation unit 12 to instruct the start of voice input. The input processing unit 21 acquires input information based on the text data converted by the voice conversion unit 22, and stores it in the storage unit 29 as a part of the commuter pass registration information 291. After that, the station staff instructs the start of the repeat using the operation unit 12. The extraction unit 23 acquires the extraction information based on the text data converted by the voice conversion unit 22. By shifting the timing of voice input and the timing of repetition in this way, it is possible to adopt an input method using voice recognition technology.

1 ... Ticket issuing machine, 11 ... Communication unit, 12 ... Operation unit, 13 ... Microphone, 14 ... Display unit, 15 ... Ticketing mechanism, 20 ... Processing unit, 21 ... Input processing unit, 22 ... Voice conversion unit, 23 ... Extraction unit , 24 ... collation section, 25 ... display control section, 26 ... ticketing section, 27 ... change section, 28 ... registration section, 29 ... storage section, 291 ... commuter pass registration information, 292 ... extraction information, 293 ... existing station name information

Claims (12)

An input unit that accepts information input by the operator for each specified input item,
A conversion unit that converts the voice data collected by the microphone into text data indicating the content of the utterance,
An extraction unit that extracts extraction words that match the extraction conditions of each input item from the text data converted by the conversion unit, and an extraction unit.
A collation unit that collates the extracted word extracted by the extraction unit with the information for each input item received by the input unit between the corresponding input items.
A display control unit that displays on the display unit a display screen that displays the information for each input item received by the input unit and the collation result by the collation unit in association with the input item.
Ticketing machine equipped with. The extraction unit
When a keyword predetermined for each input item is extracted from the text data, the words before or after the keyword are extracted as the extraction word of the corresponding input item.
The ticket issuing machine according to claim 1. The extraction unit
Information that matches a predetermined keyword is extracted for each input item, and an extracted word corresponding to the input item is determined based on the extracted information.
The ticket issuing machine according to claim 1 or 2. The display control unit
Among the collation results by the collation unit, the collation result for the input item in which the extracted word extracted by the extraction unit and the information for each input item received by the input unit do not match is displayed on the display screen. , The extracted word that does not match the information for each input item received by the input unit is displayed on the display screen.
The ticket issuing machine according to any one of claims 1 to 3. A ticketing unit that issues a ticket that can be used at a predetermined facility based on registration information created based on the information for each input item received by the input unit.
When an instruction to change the extracted word to the registered information is received, the information of the input item for which the change is instructed among the information included in the registered information is replaced with the information for each of the input items received by the input unit. Further, a change part for changing to the extracted word is provided.
The ticket issuing machine according to any one of claims 1 to 4. The extraction unit
When the text data includes a first word or phrase representing a departure point, the words before or after the first word or phrase are extracted as the departure station name which is one of the input items.
The ticket issuing machine according to any one of claims 1 to 5. The extraction unit
When the text data includes a second word representing an arrival point, the words before or after the second word are extracted as the arrival station name which is one of the input items.
The ticket issuing machine according to any one of claims 1 to 6. The extraction unit
When the text data contains a third word representing a due date, the words before or after the third word are extracted as the start date or the valid period of the usage period, which is one of the input items.
The ticket issuing machine according to any one of claims 1 to 7. The extraction unit
The extracted word is extracted from the text data based on the voice data collected by the microphone in parallel with the process in which the input unit receives the information for each input item.
The ticket issuing machine according to any one of claims 1 to 8. The extraction unit
The extracted word is extracted from the text data based on the voice data collected by the microphone after being instructed to be the repeat timing.
The ticket issuing machine according to any one of claims 1 to 9. The computer
Accepts the input of information by the operator for each specified input item,
Converts the voice data collected by the microphone into text data indicating the content of the utterance,
Extracted words that match the extraction conditions of each input item are extracted from the converted text data.
The extracted extracted word and the received information for each input item are collated with each other by the corresponding input items.
A display screen for displaying the received information for each input item and the collation result in association with the input item is displayed on the display unit.
Ticketing support method. On the computer
For each specified input item, the operator is allowed to input information,
The voice data collected by the microphone is converted into text data indicating the content of the utterance.
Extracted words that match the extraction conditions of each input item are extracted from the converted text data.
The extracted extracted word and the received information for each input item are collated with each other by the corresponding input items.
A display screen for displaying the received information for each input item and the collation result in association with the input item is displayed on the display unit.
program.

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