JP2020166636A - Apparatus and alarm system - Google Patents

Abstract

To provide an apparatus and alarm system, capable of conducting guidance for a user to easily take actions.SOLUTION: The apparatus includes: an abnormality detection section for forming abnormality information on the basis of abnormality in the apparatus; a guidance information preparation section for preparing guidance information; and an alarm section for making a notification of guidance information. The guidance information preparation section prepares guidance information including proper measures for the abnormality information on the basis of the abnormality information and guarantee information established for the apparatus.SELECTED DRAWING: Figure 2

Description

The present invention relates to a device and a notification system for notifying information.

As a notification system, the technique described in Patent Document 1 is known. The system described in Patent Document 1 creates a countermeasure plan based on the information received from the device, and transmits the countermeasure plan to the mobile terminal.

Japanese Unexamined Patent Publication No. 2003-256027

By the way, the notification system manages the device, and when it detects an abnormality in the device, it notifies the terminal of the user who uses the device of the occurrence of the abnormality. However, even if the user is notified of the occurrence of an abnormality, he / she may not know how to respond to the notification. Therefore, a system including a device for providing guidance that is easy for the user to respond to and a notification system is provided.

(1) The device that solves the above problems responds to the abnormality information based on the abnormality detection unit that forms the abnormality information based on the abnormality of the device, the abnormality information, and the guarantee information set in the device. It includes a guidance information creation unit that creates guidance information including a proposal, and a notification unit that notifies the guidance information. According to this configuration, when an abnormality occurs, a countermeasure plan based on the guarantee information is notified. Since the countermeasure plan is shown in this way, when the user responds to an abnormality in the device, it is possible to easily respond to the abnormality.

(2) In the device, the notification unit notifies the guidance information to a display unit provided in the device or a terminal associated with the device. According to this configuration, it is possible to notify the display unit of the device or the terminal associated with the device of the countermeasure plan.

(3) The notification system that solves the above problems is a guidance information creation unit that creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information of the target device and the guarantee information set in the target device. And a notification unit for notifying the guidance information. According to this configuration, when an abnormality occurs, a countermeasure plan based on the guarantee information is notified. Since the countermeasure plan is shown in this way, when the user responds to an abnormality of the target device, it is possible to easily respond to the abnormality.

(4) In the notification system, the guidance information creation unit acquires the abnormality information from the target device connected via the network. According to this configuration, the guidance information creation unit can form a countermeasure plan for the remote target device.

(5) In the notification system, the notification unit notifies the guidance information to the display unit connected to the guidance information creation unit or the terminal associated with the target device. According to this configuration, the countermeasure plan can be notified to the display unit connected to the guidance information creation unit or the terminal associated with the target device.

The device and the notification system can provide guidance that is easy for the user to respond to.

The block diagram of the surveillance camera as the apparatus which concerns on 1st Embodiment. FIG. 2A shows a table showing the relationship between the identification number of the surveillance camera and the guarantee information for the guarantee A, and FIG. 2B shows the relationship between the identification number of the surveillance camera and the guarantee information for the guarantee B. table. FIG. 3 (a) is a diagram of an example of a guide text within the warranty period, FIG. 3 (b) is a diagram of an example of a guide text not covered by the warranty within the period, and FIG. 3 (c) is a guide text without warranty. FIG. 3D is an example of a guide unit outside the warranty period. Flowchart of guidance information creation process. The block diagram of the surveillance camera as the apparatus which concerns on 2nd Embodiment. Flowchart of guidance information creation process. The block diagram of the notification system which concerns on 3rd Embodiment. A table showing an example of a warranty information list. Flowchart of guidance information creation process. The figure of the notification system which concerns on 4th Embodiment. Flowchart of guidance information creation process. Form diagram.

<First Embodiment>
The apparatus according to this embodiment will be described with reference to FIGS. 1 to 4.
The device 1 detects the abnormality of the device 1 by itself and notifies the abnormality information of the device 1. The device 1 is a device in which an abnormality (including an operation abnormality, a malfunction, a failure, a consumption of consumables, etc.) can occur, and includes an electric device and a mechanical device. Examples of the device 1 include a surveillance camera 1A, a broadcasting device, a molding machine, a press device, a product inspection device, a product processing device, an office device, a home appliance, and the like. In the present embodiment, the device 1 will be described by taking the surveillance camera 1A as an example.

Surveillance cameras 1A are installed in various places. The user of the surveillance camera 1A may conclude a guarantee contract with a guarantee contract provider. As a guarantee contract provider, a manufacturer, a dealer, a contractor, a guarantee contractor, etc. of the surveillance camera 1A can be mentioned. As a warranty contract, there is a maintenance guarantee to replace a predetermined part free of charge for a preset period. The maintenance warranty period is determined between the user and the warranty contract provider. The guarantee contents are also decided between the user and the guarantee contract provider. As described above, the guarantee contents of the surveillance camera 1A differ depending on the user.

When an abnormality occurs in the surveillance camera 1A, the user may not be able to respond promptly to the abnormality. Specifically, the user first notifies the store of the surveillance camera 1A of the abnormality. The dealer who is informed of the abnormality informs the sales representative of the manufacturer of the content of the abnormality. The sales representative asks the manufacturer's after-sales support center for an estimate of repairs that correspond to the abnormality. After making the estimate, the after-sales support center submits the estimate to the dealer. The dealer submits this estimate to the user. The user confirms the contents of the estimate and asks the dealer for repair. The dealer who received the repair request requests the repair to the after-sales support center through the sales representative of the manufacturer or directly. The after-sales support center asks the repair company for repairs. The schedule is coordinated between the repair company and the user, and the repair company carries out the repair. In this way, from the occurrence of an abnormality to the repair, a plurality of exchanges such as notification of the occurrence of an abnormality, estimation, schedule adjustment, etc. are performed, and since these exchanges are conducted through a plurality of business operators, it takes time and effort. In short, it takes time to resolve the abnormality.

The surveillance camera 1A according to the present embodiment of the present embodiment presents a countermeasure plan for an abnormality based on the guarantee information set in the surveillance camera 1A. Hereinafter, the surveillance camera 1A as the device 1 will be specifically described.

The surveillance camera 1A includes an abnormality detection unit 3, a guidance information creation unit 4, a notification unit 5, and a camera unit 10 having a photographing function. In the present embodiment, the display unit 11 is further provided. The surveillance camera 1A is attached to a ceiling wall, a vertical wall, a pole, a beam of a building, or the like. The display unit 11 displays an image or an image taken by the camera unit 10 and guidance information described later.

The surveillance camera 1A further includes a storage unit 6 that stores the guarantee information of the surveillance camera 1A. Preferably, the surveillance camera 1A further includes a control unit 7 that executes a guidance information creation process described later.

The abnormality detection unit 3 forms abnormality information based on the abnormality of the surveillance camera 1A. The abnormality detection unit 3 has an abnormality in the contact point of the movable part of the camera unit 10, an abnormality in the auxiliary storage device provided in the camera unit 10, an abnormality in the camera unit 10, an abnormality in the photographing control unit of the camera unit 10, and communication of the camera unit 10. An abnormality, a fan abnormality of the camera unit 10, etc. are detected. An example of an auxiliary storage device is an SSD (Solid State Drive). The abnormality detection unit 3 determines whether or not there is an abnormality based on the output information of various parts of the camera unit 10 when the shooting control unit of the camera unit 10 operates the camera so as to follow a predetermined predetermined operation. Judge and identify the content of the abnormality. When the abnormality detection unit 3 detects an abnormality, the abnormality detection unit 3 forms abnormality information corresponding to the content of the abnormality.

The storage unit 6 stores the guarantee information of the surveillance camera 1A. Preferably, the storage unit 6 stores the template information, the contact information, and the identification number of the surveillance camera 1A for creating the guidance information described later. The contact information indicates the contact information of the responding company corresponding to the abnormality of the surveillance camera 1A.

An example of warranty information is a maintenance warranty. Maintenance includes work such as repairs for abnormalities or replacement of consumables. The warranty information may be a warranty other than maintenance. For example, the guarantee information may be a guarantee against an abnormality caused by an external factor (disaster, etc.).

The surveillance camera 1A holds the guarantee information. Guarantee information varies depending on the presence or absence of subscription and the content. When the guarantee A is set for the surveillance camera 1A, the contents of the guarantee A are stored in the storage unit 6 as the guarantee information, and when the guarantee B is set for the surveillance camera 1A, the contents are stored. The content of the guarantee B is stored in the part 6 as the guarantee information. When the guarantee is not set for the surveillance camera 1A, the storage unit 6 stores the information that the guarantee is not set as the guarantee information.

FIG. 2 illustrates the guarantee information. FIG. 2A is an example of guarantee A. In the warranty A, the period is set to a1 to a2, and the warranty A guarantees the free replacement of the parts A and B within the period. FIG. 2B is an example of guarantee B. In the warranty B, the period is set to b1 to b2, and the warranty B guarantees the free replacement of the part A within the period.

The guidance information creation unit 4 creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information and the guarantee information set in the surveillance camera 1A. For example, the guidance information creation unit 4 determines whether or not the abnormal reception when the abnormal information is received is within the warranty period. When the time of receiving the abnormality is within the warranty period, the guidance information creating unit 4 identifies the target of the abnormality from the abnormality information and obtains the guarantee of the specified target from the guarantee information. As an example, a case where the guarantee A is set in the surveillance camera 1A will be described. When the abnormality information is the information about the part B, the guidance information creating unit 4 acquires the guarantee information about the part B from the guarantee information. In the warranty A, the warranty information regarding the part B is a free replacement. In this case, the guidance information creation unit 4 creates a countermeasure plan indicating that the part B is a free replacement. Further, the guidance information creation unit 4 forms guidance information based on the countermeasure plan, the template information, and the contact information created based on the guarantee information.

When the abnormal reception is out of the warranty period, the guidance information creation unit 4 determines that the warranty period is out, and creates a countermeasure plan (see FIG. 3D) indicating that the warranty period is out. Further, the guidance information creation unit 4 forms guidance information based on the countermeasure plan, the template information, and the contact information created based on the guarantee information.

Guidance information is created based on the template. As a template, the guidance information creation unit 4 includes a template within the warranty period used when the warranty period is within the warranty period, a template within the warranty period used when the warranty period is within the warranty period, and a template outside the warranty period used when the warranty period is out of the warranty period. Keeps out-of-life templates used in some cases and non-guaranteed templates used in the absence of warranty.

With reference to FIG. 3, a guide text created by the surveillance camera 1A will be illustrated for some surveillance cameras 1A having different guarantee contents.
In the first example, the guarantee A is set in the surveillance camera 1A. In this example, if there is an abnormality in the part A with the warranty of free repair within the warranty period when the abnormality is received, a guidance message as shown in FIG. 3A is created. In the second example, the guarantee B is set in the surveillance camera 1A. In this example, if there is an abnormality in the part B that is not guaranteed for free repair within the warranty period when the abnormality is received, a guidance message as shown in FIG. 3B is created. In the third example, the surveillance camera 1A is not guaranteed. In this example, when there is an abnormality in the part A, a guidance sentence as shown in FIG. In the first example above, if the time of abnormal reception is out of the warranty period and there is an abnormality in the part A with the warranty for free repair, a guidance message as shown in FIG. 3D is created. ..

The notification unit 5 notifies the guidance information. Specifically, the notification unit 5 notifies the display unit 11 of the surveillance camera 1A of the guidance information based on the completion of the creation of the guidance information. Guidance information is displayed on the display unit 11. By confirming the guidance information, the user can know the abnormality of the surveillance camera 1A and can take a prompt response from the guidance information.

The operation of the surveillance camera 1A when the abnormality information is received will be described with reference to FIG.
The control unit 7 of the surveillance camera 1A repeats the guidance information creation process at a predetermined cycle. In step S11, the control unit 7 determines whether or not the abnormality information has been received. When the control unit 7 does not receive the abnormality information in step S11, the control unit 7 ends the guidance information creation process, and executes the guidance information creation process again in the next cycle. When the control unit 7 receives the abnormality information, the control unit 7 creates guidance information in step S12. After that, the control unit 7 notifies the guidance information in step S13.

The operation of this embodiment will be described.
In the present embodiment, when an abnormality occurs, the surveillance camera 1A creates and notifies a countermeasure plan for the abnormality based on the guarantee contents set in the surveillance camera 1A. For this reason, the user can know not only the occurrence of the abnormality but also the countermeasure plan, so that the user can respond to the abnormality without being confused. In addition, the user can know not only the occurrence of the abnormality of the surveillance camera 1A but also the countermeasure plan based on the guarantee contents, so that the user can quickly respond to the abnormality without having to check the guarantee contents. Can be done.

The effect of this embodiment will be described.
(1) The surveillance camera 1A includes an abnormality detection unit 3, a guidance information creation unit 4 for creating guidance information, and a notification unit 5 for notifying guidance information. The guidance information creation unit 4 creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information and the guarantee information set in the surveillance camera 1A. According to this configuration, when an abnormality occurs, a countermeasure plan based on the guarantee information is notified. Since the countermeasure plan is shown in this way, when the user responds to the abnormality of the surveillance camera 1A, it is possible to easily respond to the abnormality.

(2) The notification unit 5 notifies the guidance information to the display unit 11 provided on the surveillance camera 1A. With this configuration, the display unit 11 can be notified of the countermeasure plan. The user of the surveillance camera 1A can quickly respond to an abnormality based on this countermeasure plan.

<Second Embodiment>
The device 1 according to the present embodiment will be described with reference to FIGS. 5 and 6.
In the present embodiment, the surveillance camera 1B is mentioned as the device 1. In the surveillance camera 1B according to the present embodiment, the notification target of the surveillance camera 1B is different from the notification target shown in the first embodiment, and the notification target is the terminal 14. In the present embodiment, the same components as those in the first embodiment are designated by the same reference numerals as those in the first embodiment, and duplicate description will be omitted.

As shown in FIG. 5, in the present embodiment, the surveillance camera 1B notifies the guidance information to the terminal 14 preset for the surveillance camera 1B. The terminal 14 is held by, for example, a user of the surveillance camera 1B. The terminal 14 is a mobile phone, a smartphone, a personal computer, or the like. The surveillance camera 1B and the terminal 14 are connected via a WAN (Wide Area Network) such as an Internet, a LAN (local Area Network), or other proximity communication.

The surveillance camera 1B includes a guidance information creation unit 4, a communication unit 9 that also serves as a notification unit 5, a storage unit 6, a control unit 7, and a camera unit 10. The guidance information creation unit 4, the notification unit 5, the control unit 7, and the camera unit 10 have a configuration according to the first embodiment. The storage unit 6 stores the guarantee information of the surveillance camera 1B and the address (notification destination information) of the terminal 14 preset in the surveillance camera 1B. The notification destination information indicates a destination of guidance information to be notified when an abnormality occurs in the surveillance camera 1A. The communication unit 9 notifies the guidance information to the terminal 14 preset in the surveillance camera 1B based on the guidance information creation unit 4 creating the guidance information. Since the guidance information is displayed on the terminal 14, the user can know the abnormality of the surveillance camera 1B by checking the guidance information and can take a quick response from the guidance information.

The operation of the surveillance camera 1B when the abnormality information is received will be described with reference to FIG.
The control unit 7 of the surveillance camera 1B repeats the guidance information creation process at a predetermined cycle. In step S21, the control unit 7 determines whether or not the abnormality information has been received.

When the control unit 7 does not receive the abnormality information in step S21, the control unit 7 ends the guidance information creation process, and executes the guidance information creation process again in the next cycle. When the control unit 7 receives the abnormality information, the control unit 7 creates guidance information in step S22. After that, the control unit 7 notifies the terminal 14 of the guidance information in step S23.

The effect of this embodiment will be described.
(1) The guidance information creation unit 4 of the surveillance camera 1B conforms to the guidance information creation unit 4 of the first embodiment. Therefore, the surveillance camera 1B has an effect similar to the effect of the first embodiment.

(2) The communication unit 9 which also serves as the notification unit 5 notifies the guidance information to the terminal 14 associated with the surveillance camera 1B. According to this configuration, the countermeasure plan can be notified to the terminal 14 (for example, a smartphone or the like) associated with the surveillance camera 1B.

<Third Embodiment>
The notification system 2 according to the present embodiment will be described with reference to FIGS. 7 to 9.
The notification system 2 according to the present embodiment is different from the first embodiment in that the guarantee information is stored in the server 22 on the network N. In the present embodiment, the same components as those in the first embodiment are designated by the same reference numerals as those in the first embodiment, and duplicate description will be omitted.

As shown in FIG. 7, the notification system 2 includes a guidance information creation unit 4 and a notification unit 5. In the present embodiment, the notification system 2 includes a surveillance camera 1C connected to the network N and a server 22 connected to the network N. In the notification system 2, the number of surveillance cameras 1C may be one or a plurality. When the notification system 2 includes a plurality of surveillance cameras 1C, the plurality of surveillance cameras 1C are centrally managed by one server 22.

The surveillance camera 1C includes a guidance information creation unit 4, a notification unit 5, a communication unit 9, and a camera unit 10. Preferably, the surveillance camera 1C further includes a control unit 7 that executes a guidance information creation process described later. The guidance information creation unit 4, the notification unit 5, and the camera unit 10 conform to the configuration of the guidance information creation unit 4, the notification unit 5, and the camera unit 10 shown in the first embodiment. The communication unit 9 communicates with the server 22 connected to the network N.

A display unit 23 is connected to the surveillance camera 1C. The surveillance camera 1C includes an abnormality detection unit 3 as in the first embodiment. When the abnormality detection unit 3 detects the abnormality information of the surveillance camera 1C as the target device in the surveillance camera 1C, the guidance information creation unit 4 creates the guidance information and outputs the guidance information to the display unit 23.

When the surveillance camera 1C creates the guidance information, the surveillance camera 1C acquires the guarantee information of the surveillance camera 1C from the server 22. Specifically, the communication unit 9 outputs the identification information of the surveillance camera 1C together with the address of the surveillance camera 1C to the server 22, and receives the guarantee information extracted by the server 22 based on the identification information from the server 22. The guidance information creation unit 4 creates guidance information based on the acquired guarantee information.

FIG. 8 is a list of guarantee information held by the server 22. As shown in FIG. 8, the server 22 holds the guarantee information of the plurality of surveillance cameras 1C. The guarantee information of the surveillance camera 1C is held in the server 22 so as to be related to the identification information of the surveillance camera 1C. The warranty information of the surveillance camera 1C is further associated with the contact information. When the server 22 receives the identification information of the surveillance camera 1C, the server 22 refers to the guarantee information list, extracts the guarantee information corresponding to the identification information, and transmits the extracted guarantee information and the contact information to the surveillance camera 1C.

The operation of the surveillance camera 1C when the abnormality information is received will be described with reference to FIG. The control unit 7 of the surveillance camera 1C repeats the guidance information creation process at a predetermined cycle. In step S31, the control unit 7 determines whether or not the abnormality information has been received. When the control unit 7 does not receive the abnormality information in step S31, the control unit 7 ends the guidance information creation process, and executes the guidance information creation process again in the next cycle. When the control unit 7 receives the abnormality information, in step S32, the control unit 7 transmits the identification information of the surveillance camera 1C to the server 22 and waits for a reply from the server 22. When the guarantee information is not received from the server 22 in step S33, step S33 is executed again after a predetermined period. When the control unit 7 receives the guarantee information and the contact information from the server 22, the control unit 7 creates guidance information in step S34. After that, the control unit 7 notifies the display unit 23 of the guidance information in step S35.

The effect of this embodiment will be described.
(1) The notification system 2 includes a guidance information creation unit 4 and a notification unit 5 for notifying guidance information. The guidance information creation unit 4 creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information of the surveillance camera 1C and the guarantee information set in the surveillance camera 1C. According to this configuration, when an abnormality occurs, a countermeasure plan based on the guarantee information is notified. Since the countermeasure plan is shown in this way, when the user responds to the abnormality of the surveillance camera 1C, it is possible to easily respond to the abnormality.

In this embodiment, the guarantee information is stored in the server 22 on the network N. As described above, since the information of each device 1 is centrally managed by the server 22, it is not necessary for the device 1 to hold the warranty information, and there is also an advantage that the warranty information can be easily updated.

(2) The notification unit 5 notifies the display unit 23 of the guidance information. According to this configuration, the display unit 23 can be notified of the countermeasure plan. The user of the notification system 2 can quickly respond to an abnormality based on this countermeasure plan.

<Fourth Embodiment>
The notification system 2A according to the present embodiment will be described with reference to FIGS. 10 and 11. The notification system 2A according to the present embodiment is different from the first embodiment in that the surveillance camera 1D as the target device is connected to the network N and the terminal 32 which is the notification destination is connected to the network N. .. In the present embodiment, the same components as those in the first embodiment are designated by the same reference numerals as those in the first embodiment, and duplicate description will be omitted.

As shown in FIG. 10, the notification system 2A includes a system main body 31. The system main unit 31 includes a guidance information creation unit 4, a notification unit 5, and a storage unit 6. The system main unit 31 is connected to the network N. Preferably, the system main body 31 further includes a control unit 7 and a communication unit 9A that execute a guidance information creation process described later. In the present embodiment, the communication unit 9A includes the configuration of the notification unit 5.

The communication unit 9A communicates with the terminal 32 connected to the network N. The surveillance camera 1D includes an abnormality detection unit 3 and a communication unit 9B. The communication unit 9B communicates with the system main unit 31 via the network N. When the abnormality detection unit 3 detects an abnormality in the surveillance camera 1D and forms abnormality information, the communication unit 9B transmits the identification number of the surveillance camera 1D and the abnormality information to the system main unit 31.

The system main unit 31 acquires abnormality information and an identification number from one or a plurality of surveillance cameras 1D. When the system main unit 31 acquires the abnormality information and the identification number of the surveillance camera 1D from the surveillance camera 1D, the guidance information creation unit 4 creates the guidance information. After creating the guidance information, the system main unit 31 communicates with the terminal 32 via the communication unit 9A. Specifically, the system main unit 31 extracts the address (notification destination information) of the terminal 32 associated with the identification number by referring to the guarantee information list (see FIG. 8), and sets the terminal 32 at the extracted address. Notify guidance information. The guidance information preferably includes an identification number.

The operation of the system main body 31 when the abnormality information is received will be described with reference to FIG.
The control unit 7 of the system main unit 31 repeats the guidance information creation process at a predetermined cycle. In step S41, the control unit 7 determines whether or not the abnormality information has been received. When the control unit 7 does not receive the abnormality information in step S41, the control unit 7 ends the guidance information creation process, and executes the guidance information creation process again in the next cycle. When the control unit 7 receives the abnormality information, the control unit 7 creates guidance information in step S42. After that, the control unit 7 notifies the terminal 32 of the guidance information in step S43.

The effect of this embodiment will be described.
(1) The guidance information creation unit 4 has a configuration similar to the guidance information creation unit 4 of the third embodiment. Therefore, the notification system 2A according to the present embodiment has an effect similar to that of the third embodiment.

In this embodiment, the guarantee information is stored in the system main unit 31 on the network N. As described above, since the information of each device 1 is centrally managed by the system main body 31, it is not necessary for the device 1 to hold the warranty information, and there is an advantage that the warranty information can be easily updated.

(2) The guidance information creation unit 4 acquires abnormality information from the surveillance camera 1D connected via the network N. According to this configuration, the guidance information creation unit 4 can form a countermeasure plan for the remote surveillance camera 1D.

(3) The communication unit 9A, which also serves as the notification unit 5, notifies the guidance information to the terminal 32 associated with the surveillance camera 1D as the target device. According to this configuration, it is possible to notify the terminal 32 (for example, a smartphone or the like) associated with the surveillance camera 1D of the countermeasure plan.

<Other Embodiments>
This embodiment can be modified and implemented as follows. The present embodiment and the following modified examples can be implemented in combination with each other within a technically consistent range.

-In each embodiment, the guidance information creation unit 4 creates guidance information. The guidance information creation unit 4 creates a guidance text as shown in FIG. 3 as guidance information, but even if a form for obtaining information from the user is created together with the guidance text or in place of the guidance text. Good.

With reference to FIG. 12, a case where an abnormality occurs in the component A in the device 1 for which the maintenance contract A (an example of warranty) is set will be described. When an abnormality occurs in the component A, the guidance information creating unit 4 forms a form as shown in FIG. This form includes an input field in which information is entered by the user and a guide text. In this example, the guidance text indicates that the abnormality of the part A is subject to free repair. Examples of input fields are (1) name, (2) address, (3) contact information, (4) model and product number, (5) store where the product was purchased, (6) symptom of device 1, (7). The date and time when the abnormality occurred is shown. When the device 1 is the surveillance camera 1A to the surveillance camera 1D, in addition to the above input fields, (8) the installation height of the surveillance camera may be added to confirm the presence or absence of aerial work. In this way, when an abnormality occurs, the guidance information creation unit 4 cooperates with the warranty contract provider when the maintenance warranty is set for the user's device 1 and the abnormality is subject to free repair. Automatically create a form that prompts the operator to enter the information necessary to visit the user for repair purposes. That is, the guidance information creating unit 4 automatically forms the above-mentioned form when it is subject to free repair. When the repair of an abnormality is free of charge, the user often uses the guarantee, but in the past, even in the case of using the free repair, it took a lot of trouble as described above. In this regard, according to the formation of such a form, the user can promptly request the warranty contract provider to repair the product without worrying about the repair price without using the quotation.

-The abnormality detection unit 3 may be provided in a device different from the device including the target portion for abnormality detection. For example, the abnormality detection unit 3 may be provided on a server connected to the network N. In this case, the abnormality detection unit 3 detects the abnormality of the device 1 by remote control. For example, the target device (for example, a surveillance camera) that is the target of abnormality detection transmits the operation data of the target device or the abnormality confirmation data to the server. The abnormality detection unit 3 provided in the server forms abnormality information based on the operation data or the abnormality confirmation data.

-This technology can be applied to devices that have a function to detect abnormalities (self-diagnosis function). For example, this technology can be applied to a television having a self-diagnosis function. In this case, guidance information is displayed on the TV display. The present technology can also be applied to a vehicle having a self-diagnosis function. In this case, the guidance information is displayed on the car navigation display device.

-In the first to third embodiments, the camera unit 10 and the abnormality detection unit 3 may be separated from the device including the guidance information creating unit 4 and the notification unit 5 and connected to the device by a signal line.

N ... Network, 1 ... Equipment, 1A ... Surveillance camera, 1B ... Surveillance camera, 1C ... Surveillance camera, 1D ... Surveillance camera, 2 ... Notification system, 2A ... Notification system, 3 ... Abnormality detection unit, 4 ... Guidance information creation unit 5, ... Notification unit, 6 ... Storage unit, 7 ... Control unit, 9 ... Communication unit, 9A ... Communication unit, 9B ... Communication unit, 10 ... Camera unit, 12 ... Display unit, 14 ... Terminal, 22 ... Server, 23 ... Display unit, 31 ... System main unit, 32 ... Terminal.

Claims (5)

Anomaly detection unit that forms abnormality information based on equipment abnormality,
A guidance information creation unit that creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information and the guarantee information set in the device.
A notification unit for notifying the guidance information is provided.
machine. The device according to claim 1, wherein the notification unit notifies the guidance information to a display unit provided on the device or a terminal associated with the device. A guidance information creation unit that creates guidance information including a countermeasure plan for the abnormality information based on the abnormality information of the target device and the guarantee information set for the target device.
A notification unit for notifying the guidance information is provided.
Notification system. The notification system according to claim 3, wherein the guidance information creation unit acquires the abnormality information from the target device connected via a network. The notification system according to claim 3 or 4, wherein the notification unit notifies the guidance information to a display unit connected to the guidance information creation unit or a terminal associated with the target device.