JP2020109612A - Interactive service provision system, scenario generation editing system, and program - Google Patents

Abstract

To provide an interactive service provision system with which it is possible to reduce a labor of a manager when generating or editing a scenario and reduce limitations imposed on generation or editing, allowing for intuitive operation, and, consequently, improve convenience for the manager.SOLUTION: A server device for server provision is constituted to: arrange, on the basis of accepted instructions of a manager, a plurality of scenario composition data as an object in an object space and controls connection and disconnection of two or more of arranged scenario composition data; when two or more of the scenario data arranged in the object space are connected, determine whether or not integral processing of a scenario composition data group composed of the connected scenario composition data operates normally as a partial scenario; and visualize the object space as an image that includes the arranged scenario composition data and display the result of determination process.SELECTED DRAWING: Figure 2

Description

The present invention relates to an interactive service providing system, a scenario generation/editing system, a program, and the like.

In recent years, services such as chat applications that answer inquiries from users based on interactive scenarios have been proposed using robots called chatbots, which are based on the know-how of experts with a wealth of knowledge.

For example, a system that provides a chatbot is controlled by a script using a programming language, a script language, or the like.

In order to generate such a script, for example, there are known methods such as hard coding that is directly written in a programming language or a script language, or cordless coding that arranges icons using a GUI (Graphical User Interface). ..

However, when there are a large number of scenarios and many branches, it is difficult for the system that provides the conventional chatbot to confirm the log and easily display the entire scenario, and change the scenario. Since it is difficult to easily perform the above, various systems have been introduced to solve these problems.

In particular, recently, in order to organize and visualize complicated scenarios, it is known that the system guides the scenario to some extent when the scenario is generated (for example, Non-Patent Document 1).

Official website of Chabot development using Watson Conversation Service [November 30, 2018 search] (URL: https://www.ibm.com/watson/jp-ja/how-to-build-a-chabot/ )

However, in a system that responds to a user's request based on the scenario of Non-Patent Document 1 or the like, the scenario can be easily generated by the administrator, but the degree of freedom for the administrator is low, and The functions that support the administrator when creating or editing a scenario may be insufficient.

The present invention has been made to solve the above problems, and an object thereof is to reduce the labor of an administrator at the time of generating or editing a scenario, and to reduce the restrictions at the time of generating or editing. It is intended to provide an interactive service providing system or the like that enables intuitive operation by using, and consequently improves the convenience of the administrator.

(1) In order to solve the above problems, one embodiment of the present invention is
An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. And
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generating/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received instruction from the administrator;
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object placement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Determination means for performing determination processing for determining whether operation is possible or normal operation is not possible,
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
Is provided.

With this configuration, in the present invention, for example, when an error occurs due to connection or disconnection of two or more scenario configuration data, normal operation such as error display and non-display of arrow for connecting a plurality of scenario configuration data is impossible. It is possible to execute a display control process indicating that

That is, the present invention, while generating or editing the scenario data, every time a part of the scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed, It is possible to generate or edit while checking the scenarios of the corresponding plurality of scenario configuration data parts.

In particular, the present invention relates to a case where scenario data is generated or edited using an input interface such as a keyboard or an input pointing device (for example, a mouse) and a display unit (for example, a monitor). (Including scenario configuration data.) When displaying the operation status linked to the operation of the administrator, it is possible to generate or edit while checking the scenario of the corresponding scenario configuration data part.

And the present invention, for example,
(A1) Generation or editing of a long scenario in which a lot of scenario configuration data is incorporated, a complicated scenario in which many branches (that is, choices) appear, or an advanced scenario in which those are intricately intertwined is executed. Even if
(A2) Even when one scenario data is generated or edited by a plurality of managers, or
(A3) Even when a scenario is edited so that it can return from a predetermined part of the scenario to the part of the scenario (the part that is processed first in time series) before the part,
Since it is possible to confirm and confirm each process or the process of a specific part one by one without the administrator being aware of it, it is possible to use it easily and significantly improve its work efficiency and operability. Can be made.

In addition, the present invention can execute error checking for each partial scenario, and can accurately generate or generate a scenario without being aware of the arrangement of the scenario configuration data and the connection with other scenario configuration data. Since editing is possible, the degree of freedom when creating or editing a scenario can also be increased.

Therefore, according to the present invention, it is possible to reduce the labor of the administrator at the time of generating or editing a scenario, and to perform intuitive operations by reducing the restrictions at the time of generating or editing. The convenience of can be improved.

The "input text" is preferably, for example, a character input or a voice input, but is not particularly limited as long as it can be converted into a text.

The "analysis of input text" includes, for example, morphological analysis, kana-kanji conversion, proofreading support, dependency analysis, key phrase extraction, and natural language understanding, each of which is machine learning. Good.

Further, the “user” indicates, for example, a user who is provided with predetermined information (that is, information that the user desires to obtain) using the system of the present invention, and the “administrator” is, for example, 1 shows an information provider who provides information to a user, or an operator who operates the system of the present invention on behalf of the information provider.

To "provide the service desired by the user", for example, provide information desired by the user (including contents such as images and voices in addition to inquiry contents regarding a predetermined product or service), Information about buying and selling of goods and services, or the fact that the user wishes to ask the administrator (for example, an inquiry by a predetermined communication means such as e-mail or telephone) (until a response is requested), etc. , Services that are alternatives to customer centers or call centers for products and services.

In particular, as the information desired by the user, based on the input text that is the search key,
(B1) Providing information (including contents) acquired from a database in which various kinds of information are stored in association with search keys in advance, or
(B2) Providing a search result such as an external search engine or a result thereof (including content) via a network,
including.

Further, the "scenario" defines a plurality of processes for providing a service desired by the user, the contents of each process and the order thereof, and the type of data necessary for executing the process. And its contents are stipulated.

The phrase "data conversion of scenario" indicates that the scenario is defined as a program executed at a predetermined timing, for example.

In addition to the above, "scenario configuration data that defines a predetermined process" is, for example, a node for defining a given process on a scenario.

And, "two or more scenario configuration data" or "scenario configuration data group" means, for example, two or more scenario configuration data connected in series, or a plurality of scenario configuration data connected in parallel to one scenario configuration data. It means that it is. However, the “two or more scenario configuration data” or the “scenario configuration data group” may be scenario configuration data having a hierarchy (serial hierarchy or parallel hierarchy).

The “two or more scenario configuration data” may have the same processing or the same function, or may have different processing or different functions. However, the “two or more scenario configuration data” is a pair of nodes (relationships between the inquiry content, the question and the answer, or the response to the user's input such as the search request and the search result and the output item for the input in the scenario). That is, it may be two or more nodes).

Especially, in the "scenario configuration data", for example,
(C1) A node for analyzing a text input by a user or a selected button and branching a scenario according to the content (hereinafter referred to as a "user node"),
(C2) A node (hereinafter referred to as a "bot node") for presenting a message or data from a chat bot (that is, the system side) to a user,
(C3) A node that presents a plurality of choices to the user such as Q&A, and executes processing for the choices selected from the presented choices (hereinafter referred to as “Q&A node”).
(C4) A node for presenting a plurality of options and branching to a scenario for the selected option (hereinafter, referred to as "plural Q&A node").
(C5) A node for branching a scenario according to a condition (condition setting node),
(C6) A node (hereinafter, referred to as "notification node") for the administrator or the user to receive a predetermined notification by e-mail or chat when the user passes through the node.
(C7) A node that forcibly jumps to another node (hereinafter referred to as "jump node"),
(C8) A node (hereinafter, referred to as an “intent node”) for forcibly executing the corresponding process when a predetermined input text is received, and
(C9) A node for creating another scenario in the node (hereinafter referred to as "component node").
Etc. are included.

Then, "connecting and disconnecting in two or more scenario configuration data" means, for example, two or more scenario configuration data are connected in a scenario and visually in an object space via a connection object such as an arrow object. Or that the connection is disconnected. However, it may be connected in a scenario and visually in the object space without using a connection object, and may be connected only in the scenario configuration or only in the object space. It does not have to be.

Further, "incapable of normal operation" means, for example, that the input and output conditions or numbers do not match in relation to the two scenario configuration data that are continuously connected immediately before or after (improper combination of scenario configuration data. ) Etc.

Furthermore, the “result of the determination process” indicates, for example, an error display indicating that normal operation is impossible and a normal display indicating that normal operation is possible, but basically, the error display is preferable.

The "display control process" corresponds to, for example, the vicinity of the scenario configuration data or an object (for example, an arrow) that connects them, or an object space different from the object space in which the scenario configuration data is arranged. In addition to the identification information such as the data ID in the scenario configuration, a display indicating that normal operation is possible or not is included.

(2) Further, the interactive service providing system according to (1) above,
The determination means,
When the scenario configuration data is arranged in the object space and the two or more scenario configuration data are directly connected, the integrated processing of the directly connected scenario configuration data group can operate normally as at least the partial scenario. It may have a configuration for executing the determination process for determining whether the normal operation is impossible.

In the case of having this configuration, for example, in two or more directly connected scenario configuration data, a defect such as an error can be determined along the flow of the scenario and the administrator can be notified.

Therefore, in this case, a defect such as an error can be instantly found while the scenario is being created or edited. The labor can be reduced and the convenience of the administrator can be improved.

(3) Further, the interactive service providing system according to (1) or (2) above,
Of the two or more scenario configuration data, the first scenario configuration data set earlier in time series on the scenario is another scenario configuration data connected after the time series of the first scenario configuration data. The second scenario configuration data, which is, is scenario configuration data that is a prerequisite for execution on the scenario.

With this configuration, it is difficult to form one scenario configuration data such as scenario inquiry, combination of question and answer, presentation of options and processing of each option, or input of search key and display of the result. Even when it is easy to work or visually form a plurality of scenario configuration data, it is possible to instantly find a defect such as an error during generation or editing of a scenario.

Therefore, in this case, the work efficiency is high, the convenience of the administrator can be improved, and the scenario can be used as an administrator without having advanced knowledge in generating or editing the scenario. it can.

In addition, "prerequisite scenario configuration data" means, for example, scenario configuration data having a relation that execution of the scenario configuration data executed at a subsequent stage of the scenario configuration data is not established unless the scenario configuration data is executed. Indicates that.

(4) Further, the interactive service providing system according to any one of (1) to (3) above,
The display control means,
When it is determined by the determination process that the normal operation is impossible, the display control process may be configured to display the result of the determination process as an object in association with the corresponding scenario configuration data. ..

In the case of having this configuration, while generating or editing scenario data, for example, a defect such as an error can be visualized by associating it with the generated scenario configuration data. It can be identified quickly and easily.

Note that “displaying the result of the determination process as an object in association with the scenario configuration data” means, for example, displaying in the vicinity of the object of the scenario configuration data being displayed, in an object space different from the object space, An object that indicates to be displayed together with the scenario configuration data name and that indicates the result of the determination process may be displayed by controlling the placement in the object space, or may be displayed by being superimposed on the imaged object space. ..

(5) Further, the interactive service providing system according to (4) above,
The display control means,
The object of the result of the determination processing may be displayed on a connection object that directly connects a plurality of applicable scenario configuration data.

With this configuration, it is possible to easily and visually notify the administrator of a defective portion on the scenario while the scenario data is being generated or edited.

The “connection object” includes, for example, a connector used in a flowchart or the like (for example, an arrow indicating the flow of a scenario).

(6) Further, the interactive service providing system according to any one of (1) to (3) above,
The display control means,
When it is determined by the determination processing that normal operation is impossible, the display control processing has a configuration for hiding a connection object for connecting from the corresponding scenario configuration data to the next scenario configuration data. May be.

In the case of having this configuration, while generating or editing the scenario data, for example, an arrow as a connection object cannot be drawn from the corresponding scenario configuration data to the next scenario configuration data, or the connection cannot be made. The problem can be visualized by associating it with the scenario configuration data that occurred, and the creation or editing of the scenario or its continuation can be forcibly prohibited, so that the administrator can easily report errors. It can be identified quickly and easily.

The “corresponding scenario configuration data” is, for example, the scenario configuration data included in the above-mentioned two or more scenario configuration data. Of the two or more scenario configuration data, one that is executed later in time series is executed. The above scenario configuration data is preferable.

In this case, the "next scenario configuration data" indicates one or more scenario configuration data that is executed next to the scenario configuration data that follows in time series.

(7) Also, the interactive service providing system according to (6) above,
When the applicable scenario configuration data is scenario configuration data for allowing the user to select one or more options from a plurality of options,
The display control means, as the display control processing,
The connectable number indicating the number of subsequent scenario configuration data to which the corresponding scenario configuration data can be connected is detected,
It may have a configuration that permits the display of the same number of the connection objects as the detected connectable number based on the instruction of the administrator.

In the case of having this configuration, while generating or editing scenario data, each time a part of a scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed In addition, it is possible to generate or edit while confirming the scenarios of the plurality of scenario configuration data parts.

(8) Further, the interactive service providing system according to any one of (1) to (7) above,
Further comprising setting means for setting predetermined settable items of the scenario configuration data arranged in the object space based on the received instruction from the administrator,
The determination means,
A configuration may be provided in which a determination process for determining whether the predetermined process in the item-configured scenario configuration data is normally operable or not is possible as a partial scenario.

In the case of having this configuration, while generating or editing scenario data, each time a part of a scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed In addition, it is possible to generate or edit while confirming the scenarios of the plurality of scenario configuration data parts.

The “settable items” include the number and contents of options, the type and contents of information provided to the user, and the type and contents of input text to be accepted.

(9) One aspect of the present invention is
A program that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data,
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generation/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received administrator's instruction,
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object arrangement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Judgment means for executing judgment processing for judging whether operation is possible or not, and
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
The computer is configured to function as.

With this configuration, when scenario data is being generated or edited, every time a part of a scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed, it is applicable. It is possible to create or edit while confirming the scenarios of a plurality of scenario configuration data parts.

In addition, error checking can be executed for each partial scenario, and a scenario can be created or edited accurately without being aware of the arrangement of scenario configuration data and connections with other scenario configuration data. Therefore, it is possible to increase the degree of freedom when creating or editing a scenario.

Therefore, it is possible to reduce the labor of the administrator at the time of generating or editing the scenario, and the intuitive operation can be performed by reducing the restriction at the time of generating or editing the scenario, which is convenient for the administrator. Can be improved.

(10) Further, another aspect of the present invention is
An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. A scenario generation/editing system for generating or editing the scenario data used in
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generating/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received instruction from the administrator;
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object placement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Determination means for performing determination processing for determining whether operation is possible or normal operation is not possible,
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
Is provided.

With this configuration, when scenario data is being generated or edited, every time a part of a scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed, it is applicable. It is possible to create or edit while confirming the scenarios of a plurality of scenario configuration data parts.

In addition, error checking can be executed for each partial scenario, and a scenario can be created or edited accurately without being aware of the arrangement of scenario configuration data and connections with other scenario configuration data. Therefore, it is possible to increase the degree of freedom when creating or editing a scenario.

Therefore, in this case, it is possible to reduce the labor of the administrator at the time of generating or editing the scenario, and it is possible to perform an intuitive operation by reducing the restriction at the time of generating or editing. The convenience of the person can be improved.

(11) Further, another aspect of the present invention is
An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. A program for generating or editing the scenario data used in
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generation/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received administrator's instruction,
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object arrangement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Judgment means for executing judgment processing for judging whether operation is possible or not, and display control for displaying the result of the judgment processing on the display means while imaging the object space including the arranged scenario configuration data. Display control means for executing processing,
It has a structure to function as.

With this configuration, when scenario data is being generated or edited, every time a part of a scenario composed of a plurality of scenario configuration data is generated, or when a part of the scenario is changed, it is applicable. It is possible to create or edit while confirming the scenarios of a plurality of scenario configuration data parts.

In addition, error checking can be executed for each partial scenario, and a scenario can be created or edited accurately without being aware of the arrangement of scenario configuration data and connections with other scenario configuration data. Therefore, it is possible to increase the degree of freedom when creating or editing a scenario.

Therefore, in this case, it is possible to reduce the labor of the administrator at the time of generating or editing the scenario, and it is possible to perform an intuitive operation by reducing the restriction at the time of generating or editing. The convenience of the person can be improved.

It is a system configuration diagram showing a configuration of an information processing system 1. It is a functional block diagram which shows the structure of the server apparatus for service provision in one Embodiment. It is a figure for demonstrating the arrangement|positioning control process performed by the server apparatus for service provision in one embodiment. It is a figure for demonstrating the connection disconnection control processing performed by the server apparatus for service provision in one embodiment. It is a figure (the 1) for demonstrating the determination process performed by the server apparatus for service provision in one embodiment. It is a figure (the 2) for demonstrating the determination process performed by the server apparatus for service provision in one embodiment. It is a figure (the 1) for demonstrating the display control process performed by the server apparatus for service provision in one embodiment. It is a figure (the 2) for demonstrating the display control process performed by the server apparatus for service provision in one embodiment. It is a figure (the 3) for demonstrating the display control process performed by the server apparatus for service provision in one embodiment. It is a flow chart which shows the scenario generation edit processing (object arrangement connection control processing (connection disconnection control processing), determination processing, and display control processing) executed by the server device for service provision of one embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. The following embodiments relate to the present invention with respect to a system (hereinafter, referred to as an “information processing system”) that automatically responds to a user's inquiry by using a chatbot for dialogue. This is an embodiment when an interactive service providing system or the like is applied.

[1] Outline of Information Processing System First, the outline and configuration of the information processing system 1 according to the present embodiment will be described with reference to FIG.

1. FIG. 1 is a system configuration diagram showing the configuration of the information processing system 1 according to this embodiment.

Further, in FIG. 1, in order to prevent the drawing from becoming complicated, only some users and communication terminal devices are displayed. That is, in the actual information processing system 1, there are a larger number of users and communication terminal devices than they are displayed.

The information processing system 1 of the present embodiment is
(A1) Providing information desired by the user (that is, the user of the information processing system 1) (including contents such as images and sounds in addition to inquiry contents regarding a predetermined product or service),
(A2) Information on the sale and purchase of goods and services, and the sale or sale, or
(A3) User who provides a service (specifically, a provider who provides information desired by the user, a contact point, or an operator who operates the information processing system 1) Complete any inquiries (for example, inquiries by a predetermined communication means such as e-mail or telephone) (until a response is requested)
Etc. is a system for providing a service that is an alternative to a so-called customer center or call center for products and services.

In particular, the information processing system 1 uses the input text serving as the search key as the information desired by the user,
(A1-1) Information (including content) acquired from a database in which various types of information are stored in advance in association with search keys, or
(A1-2) A search result of an external search engine or the like or a result thereof (including content) via a network,
Is provided.

Then, the information processing system 1 according to the present embodiment uses a predefined scenario, and based on the scenario, while performing a dialogue according to an input from the user, an inquiry, a question, or a search from the user is performed. It has a configuration that provides responses to inputs such as requests and output items.

Specifically, the information processing system 1 of the present embodiment includes a user terminal device 10 used by a user and an administrator who provides a service (specifically, a provider who provides information desired by the user and an inquiry. A service using a chatbot is provided to a user of the user terminal device 10 that is managed and operated by the user or an operator who operates the information processing system 1 and is connected through the network 20. And a service providing server device 30.

The user terminal device 10 is a communication terminal device such as a PC (personal computer) used by a user, a tablet type information communication terminal device, a smartphone, and a mobile phone.

In particular, the user terminal device 10 has a function of operating a keyboard, a mouse, a numeric keypad, and the like, and a display function of a display element such as a liquid crystal panel and an organic EL (Electro Luminescence) panel.

In addition, the user terminal device 10 has a CPU that executes a predetermined application, and has a configuration for performing data communication with the service providing server device 30 and enjoying a service desired by the user.

In particular, when the text is input by the user, the user terminal device 10 transmits the input text as text data to the service providing server device 30 and accepts voice data or image data by the user's input. In this case, the given voice analysis or image analysis is executed to convert the input voice data or image data into text data, and the converted text data is transmitted to the service providing server device 30.

The service providing server device 30 is a computer system having various databases (hereinafter referred to as “DB”), and is a service provider or an administrator who manages the service (hereinafter, collectively referred to as “administrator”). It is a system operated by.

Further, the service providing server device 30 analyzes a given text (hereinafter referred to as “input text”) input by the user, and creates a chatbot in which a response corresponding to the input text is defined. It has a configuration for realizing a service desired by each user by using a scenario such as the service used.

Then, the service providing server device 30 executes generation or editing of scenario data in which a scenario for operating such a service is converted into data, and executes various services according to the generated or edited scenario data. It has a configuration to provide.

In particular, the information processing system 1 according to the present embodiment is configured such that, during generation or editing of scenario data, each time a part of a scenario composed of a plurality of scenario configuration data is generated or a part of the scenario is generated. When changed, it has a configuration capable of generating or editing while confirming a part of a scenario (hereinafter, also referred to as a “partial scenario”) composed of relevant scenario configuration data.

Then, the information processing system 1 is a case where scenario data is generated or edited using an input interface such as a keyboard or an input pointing device (for example, a mouse) and a monitor. (Including configuration data) and the operation status linked to the operation of the administrator, it is possible to create or edit while confirming the scenario in the relevant scenario configuration data part. ..

Specifically, the service providing server device 30
(B1) Reception processing for receiving an instruction from an administrator who manages the scenario,
(B2) A scenario generation/editing process for generating or editing scenario data by combining scenario configuration data that defines a predetermined process for constructing scenario data based on the received administrator's instruction,
(B3) When generating or editing the scenario data, (B3-1) disposing a plurality of the scenario configuration data as objects in the object space based on the received instruction from the administrator, and (B3- 2) Object placement connection control processing for controlling connection and disconnection in two or more scenario configuration data placed,
(B4) When two or more scenario configuration data arranged in the object space are connected (for example, directly connected), the scenario configuration data group composed of the connected scenario configuration data is integrated. Determination process for determining whether normal processing is possible or not as normal operation of at least a partial scenario, and
(B5) A display control process of displaying an image of an object space including the arranged scenario configuration data and displaying the result of the determination process,
Has a configuration for executing.

In particular, the service providing server device 30 performs the determination process when two or more scenario configuration data forming the scenario configuration data group are time-sequentially before and after in the scenario (that is, the scenario configuration data is set earlier in the scenario). If the scenario configuration data group is formed by the first scenario configuration data and the second scenario configuration data connected after the time series of the first scenario configuration data), the scenario configuration data group is integrated. It is designed that at least a partial scenario the normal processing can be normally operated or not normally operated.

With such a configuration, the information processing system 1 according to the present embodiment is, for example,
(C1) Generation or editing of a long scenario in which many scenario configuration data are incorporated, a complicated scenario in which many branches (that is, options) appear, or a high-level scenario in which they are intricately intertwined Even if
(C2) Even when one scenario data is generated or edited by a plurality of managers, or
(C3) Even when a scenario is edited so that it can be returned from a predetermined part of the scenario to a part of the scenario preceding the part (the part that is processed first in time series),
Since it is possible to confirm and confirm each process or the process of a specific part one by one without the administrator being aware of it, it is possible to use it easily and significantly improve its work efficiency and operability. It can be done.

In addition, the information processing system 1 of the present embodiment can execute error checking or the like for each partial scenario, and need not be aware of the arrangement of scenario configuration data or the connection with other scenario configuration data. Since the scenario can be accurately generated or edited, the degree of freedom when generating or editing the scenario can be increased.

Then, the information processing system 1 of the present embodiment can reduce the labor of the administrator at the time of generating or editing a scenario, and can perform an intuitive operation by reducing the restriction at the time of generating or editing. Therefore, the convenience of the administrator can be improved.

[2] Service Providing Server Device [2.1] Configuration Next, the configuration of the service providing server device 30 of the present embodiment will be described with reference to FIG. 2 is a functional block diagram showing the configuration of the service providing server device 30 of this embodiment.

The communication control unit 310 is a predetermined network interface, establishes a communication channel with each user terminal device 10, and exchanges various data.

The ROM/RAM 320 stores various programs required to drive the service providing server device 30. The ROM/RAM 320 is used as a work area when various processes are executed.

The data storage unit 330 includes an HDD or an SSD (Solid State Drive).

Further, the data storage unit 330 stores an application DB 331 that stores various applications, and generated scenario data and each scenario configuration data that defines a basic function when generating the scenario data. The scenario DB 332 is constructed.

In the application DB 331, at least an application for providing various services by using a scenario and a chatbot preset based on a user's input (hereinafter referred to as “service operation application”) and the chatbot are used. An application (hereinafter, referred to as “scenario generation/editing application”) for generating a scenario of a service to be provided and various data used when executing each application are stored.

The scenario DB 332 stores scenario data set by an administrator and scenario configuration data used when generating scenario data.

Scenario data is data set by an administrator in order to provide a service using a chatbot, defines a plurality of processes for providing a service desired by a user, and defines the contents of each process. It is data in which the order thereof, the type of data necessary for executing the processing, and the content thereof are defined.

The scenario data has a data structure capable of providing various services in cooperation with an external database and various applications described above.

The scenario configuration data is data that defines each predetermined process on the scenario.

For example, as scenario configuration data,
(A1) A node for analyzing a text input by a user or a selected button and branching a scenario according to the content (hereinafter referred to as a "user node"),
(A2) A node (hereinafter referred to as a “bot node”) for presenting a message or data from a chat bot (that is, the system side) to a user.
(A3) A node that presents a plurality of choices to the user such as Q&A and executes processing for the choices selected from the presented choices (hereinafter referred to as “Q&A node”).
(A4) A node for presenting a plurality of options and branching to a scenario for the selected option (hereinafter, referred to as “multiple Q&A node”).
(A5) A node (condition setting node) for branching the scenario according to the condition,
(A6) A node (hereinafter, referred to as “notification node”) for the administrator or the user to receive a predetermined notification by e-mail or chat when the user passes through the node.
(A7) A node that forcibly jumps to another node (hereinafter referred to as "jump node"),
(A8) A node (hereinafter, referred to as an “intent node”) for forcibly executing the corresponding process when a predetermined input text is received, and
(A9) A node for creating another scenario in the node (hereinafter referred to as "component node").
Etc. are included.

The management control unit 340 is mainly configured by a central processing unit (CPU), and integrally controls each unit of the service providing server device 30 by executing a program.

The data processing unit 200 is configured by the same central processing unit (CPU) as the management control unit 340 or by a central processing unit (CPU) different from the management control unit 340, and executes various applications by executing applications. To realize.

In particular, the data processing unit 200 performs a new service control unit 210 that executes a service providing process for providing a service using a chatbot based on a scenario set by an administrator, and a new operation based on an instruction from the administrator. And a scenario generation/editing control unit 220 that executes a scenario generation/editing process for generating a scenario or editing a scenario that has already been generated.

The details and operations of the service control unit 210 and the scenario generation/editing control unit 220 in this embodiment will be described later.

The display unit 370 is realized by a CRT, an LCD, a touch panel display, an HMD (head-mounted display), or the like, and displays images related to various tasks or images related to measurement results of cognitive functions based on task data. Note that, for example, the display unit 370 of this embodiment constitutes the display means of the present invention.

The drawing control unit 380 generates an image for causing the display unit 370 to display the object space including the arranged scenario configuration data and the result of the determination process.

The operation unit 390 is for inputting operation data by an administrator, and its function can be realized by a touch panel or a touch panel type display.

That is, the operation unit 390 includes a detection unit (touch panel) capable of detecting two-dimensional designated position coordinates (x, y) on the screen on which an image is displayed on the display unit 370, and an input device such as a fingertip or a touch pen. The contact operation on the used touch panel is detected.

The operation unit 390 may be a button or lever capable of inputting operation information (operation signal) other than the designated position, a keyboard, a microphone, an acceleration sensor, a mouse, a track pad, or an input device (visual line input device) using a visual line. You may have it.

[2.2] Service Providing Process Next, details of the service providing process executed by the service control unit 210 of the present embodiment will be described.

The service control unit 210 receives data such as text (hereinafter referred to as “input data”) input by the user in the user terminal device 10 by executing the service operation application in order to execute the service providing process. A user input acceptance unit 211, a user input analysis unit 212 that analyzes input input data and recognizes a user's instruction, and a predetermined process is executed based on the recognized user instruction to obtain information desired by the user. And a response control unit 213 that responds to and provides.

The user input acceptance unit 211 may accept text data input by the user, audio data, or image data.

Then, the user input reception unit 211 outputs the received data to the user input analysis unit 212 when the text data is received, and outputs the received data when the given voice analysis or image data is received. The image analysis is executed to convert into text data, and the converted text data is output to the user input analysis unit 212.

The user input analysis unit 212 performs morphological analysis, kana-kanji conversion, proofreading support, dependency analysis, key phrase extraction, and natural language understanding on the input text data, that is, the input text input by the user. Performs various natural language processing and recognizes the received user instruction.

The response control unit 213, based on the recognized user instruction, for example,
(1) Provision of information desired by the user (including contents such as images and sounds in addition to inquiry contents regarding predetermined products and services),
(2) Completion of information related to buying and selling of goods and services, or inquiries desired by the user (for example, inquiries by a predetermined communication means such as e-mail or telephone) (until a response is requested, and is applicable) Including the activation of an e-mail with the base text incorporated into the e-mail address and the call to the corresponding telephone number.), or
(3) Display control of an image prompting the relevant user to re-input,
To execute.

[2.2] Scenario Generation/Editing Process Next, details of the scenario generation/editing process executed by the scenario generation/editing control unit 220 of the present embodiment will be described with reference to FIGS. 3 to 9.

3 is a diagram for explaining the arrangement control process in this embodiment, and FIG. 4 is a diagram for explaining the connection disconnection control process in this embodiment. 5 and 6 are diagrams for explaining the determination process according to the present embodiment, and FIGS. 7 to 9 are diagrams for explaining the display control process according to the present embodiment.

(Structure of scenario generation/edit control unit)
Since the scenario generation/edit control unit 220 executes the scenario generation/editing process,
(A1) an operation reception unit 221 that executes a reception process that receives an administrator instruction input via the operation unit 390;
(A2) A generation/editing processing unit 222 that executes an object placement/connection control process that controls generation or editing of scenario data based on the scenario configuration data,
(A3) When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. A determination processing unit 223 that performs determination processing for determining whether operation is possible or normal operation is disabled;
(A4) a display control unit 224 which executes a display control process including imaging of an object space including scenario configuration data,
Composed of.
Note that, for example, the operation reception unit 221 of this embodiment constitutes the reception processing unit of the present invention, and the generation/edit processing unit 222 constitutes the scenario generation/editing unit and the object arrangement/connection control unit of the present invention. For example, the determination processing unit 223 of the present embodiment constitutes the determination unit of the present invention, and the display control unit 224 constitutes the display control unit of the present invention.

(Principle of object placement connection control processing)
The generation/editing processing unit 222 generates or edits scenario data by combining scenario configuration data that defines a predetermined process for constructing scenario data, based on the administrator's instruction received by the reception process.

In particular, the generation/edit processing unit 222, based on the received administrator's instruction when generating or editing the scenario data,
(B1) placement control processing for placing a plurality of scenario configuration data as objects in the object space,
(B2) connection disconnection control processing for controlling connection and disconnection in two or more scenario configuration data arranged,
Object placement connection control processing including.

Further, the generation/edit processing unit 222, when two or more scenario configuration data arranged in the object space are connected (for example, directly connected), a scenario configured from the connected scenario configuration data. A determination process for determining whether normal operation is possible or not is performed as an integrated process of the configuration data group as at least a partial scenario.

(Placement control process (object placement connection control process))
The generation/edit processing unit 222 identifies the type of scenario configuration data based on the received administrator's instruction, and arranges the scenario configuration data of the identified type as an object at the coordinate position designated in the object space. To do.

Specifically, the generation/edit processing unit 222 is, for example, an object (hereinafter, referred to as a “processing symbol object”) in which scenario configuration data is made into an object. However, hereinafter, in some cases, the object is also referred to as scenario configuration data. Object space such as an arrow object for connecting two or more processing symbol boxes (hereinafter referred to as “arrow object”), a display object superimposed on the arrow object or the processing symbol object, and the like. A process of arranging and setting various objects representing a display object in the object space when imaged is performed.

Further, the generation/edit processing unit 222 determines the position and the rotation angle (synonymous with the direction and direction) of each object (model object), and the rotation angle at the position (X, Y) or (X, Y, Z). The object is arranged or moved at (rotation angle about X, Y axis) or (rotation angle about X, Y, Z axis).

The object space includes both so-called virtual two-dimensional space and virtual three-dimensional space. The two-dimensional space is, for example, a space where objects are arranged in two-dimensional coordinates (X, Y), and the three-dimensional space is, for example, objects are arranged in three-dimensional coordinates (X, Y, Z). It is a space to be played.

In particular, the generation/edit processing unit 222 may arrange, for each scenario configuration data, the scenario configuration data of the specified type as the processing symbol object at the specified coordinate position based on the received instruction from the administrator. Then, based on the received administrator's instruction, two or more related scenario configuration data such as a user node and a multi-node may be arranged at the designated coordinate position as a processing symbol object.

That is, since the user node and the like require a node to be executed after the node on the scenario, the generation/edit processing unit 222 according to the present embodiment, when arranging the user node and the condition setting node, then performs the operation on the scenario. A node for processing (multi-node that changes to various nodes) may be arranged.

For example, as shown in FIG. 3A, when the generation/edit processing unit 222 receives an instruction to arrange a notification node having a choice as a second node from the start of the scenario via the operation reception unit 221, the generation/edit processing unit 222 of FIG. A notification node is arranged as shown in FIG.

Then, for example, as shown in FIG. 3C, when the generation/edit processing unit 222 sets three options for the arranged notification node based on the user's instruction, the bot node for each option. Are arranged, and arrow objects are arranged as connection objects from the notification node to each bot node, and a display object for displaying the condition of choice is arranged on each arrow object.

In FIG. 3, the arrow object as the connection object is arranged together with the processing symbol object, but as will be described later, only the processing symbol object is arranged, and then the arrow object is arranged based on the instruction of the administrator. May be.

On the other hand, the generation/edit processing unit 222 has a configuration capable of moving the coordinate position of the processing symbol object already arranged in the object space in the object space based on the received instruction from the administrator. There is.

Then, at this time, the generation/edit processing unit 222 moves the end portion of the arrow object connected to the processing symbol object of the movement target in conjunction with the processing symbol object of the movement target and extends the arrow object ( It is preferable to execute decompression control) because the other end of the arrow object is fixed.

At this time, it is preferable that the generation/edit processing unit 222 also move the display object superimposed and displayed on the processing symbol object and the arrow object to be moved in association with the processing symbol object and the arrow object.

(Connection disconnection control processing (object placement connection control processing))
The generation/edit processing unit 222 performs, as the connection disconnection control processing, visually in the object space based on the received instruction from the administrator and using the arrow object, two or more objects already arranged as processing symbol objects. The scenario configuration data is connected, or the two or more scenario configuration data already connected are disconnected.

Specifically, the generation/edit processing unit 222 performs the connection disconnection control process based on the received instruction from the administrator.
(1) Control for connecting one end of an arrow object not yet connected to the processing symbol object to the processing symbol object (control for connecting to one of the outer edges of the processing symbol object), and
(2) Control for disconnecting the arrow object already connected to the processing symbol object from the connection point with the corresponding processing symbol object,
To execute.

In particular, the generation/edit processing unit 222, for example, through the connection object such as a connector (for example, an arrow indicating the flow of a scenario) used by a flowchart or the like, two or more scenario configuration data in the scenario, even in the scenario, in the object space. The control for visually connecting or the control for disconnecting the connection is executed.

Specifically, when arranging a processing symbol object of a specific type in the object space, the generation/edit processing unit 222, for example, as shown in FIGS. A connection object whose one end is already connected to the predetermined outer edge of the object may be arranged in the object space at the same timing, or an object of another scenario configuration data (that is, processing A connection object may appear in the object space with the (symbol object) and both ends thereof may be connected to the processing symbol object.

Note that FIG. 4A shows a state in which the notification node and the bot node are disconnected, and FIG. 4B shows a state in which the notification node and the bot node are connected.

It should be noted that, as shown in FIG. 3 described above, the generation/edit processing unit 222, every time a processing symbol object is arranged in the object space, a number corresponding to the processing content of the processing symbol object from the outer edge of the processing symbol object to be arranged. Connection objects may be arranged.

On the other hand, when the generation/edit processing unit 222 executes the connection control or the disconnection control of the arrow object as described above, the generation/editing processing unit 222 is defined in the corresponding scenario configuration data in association with the connection control or the disconnection control of the arrow object. The processing content is rewritten to the content for executing the processing in the order of connection on the scenario data.

In particular, when one end of the arrow object is connected to the processing symbol object (hereinafter, referred to as “connection target object”), the generation/edit processing unit 222 processes the other end of the arrow object. The processing content of the connection target object is rewritten so that the processing is executed next to the symbol object (hereinafter referred to as “connection source target object”).

Further, the generation/edit processing unit 222 is in a state where both ends of the arrow object are already connected to the processing symbol object, and the processing symbol object (hereinafter, “disconnection”) at one end of the arrow object is based on the instruction of the administrator. When the connection with the "destination object") is disconnected, the arrow object is still connected to the disconnection source processing symbol object (hereinafter referred to as "disconnection source processing symbol object") and the disconnection destination object. The contents of the defined processing contents, which are related to the processing symbol objects that are cut off from each other, may be initialized or may be retained as they are.

It should be noted that the generation/edit processing unit 222 has such a configuration, so that the nodes are replaced, that is, the processing order of the scenario of the scenario configuration data in the scenario is changed, new scenario configuration data is added, or already arranged. It is also possible to edit the scenario such as deleting the existing scenario configuration data.

(Determination process)
The determination processing unit 223, for example, includes a pair of nodes (that is, two or more nodes) that have a relationship between an inquiry content, a question and an answer, a response to a user input such as a search request and a search result, or an output item corresponding to the input on a scenario. , Which may be a node of the above) or the like, is connected to two or more scenario configuration data arranged in the object space (including direct connection or indirect connection). The integrated processing of the scenario configuration data group is executed as at least a partial scenario to execute a determination processing for determining whether the scenario can operate normally or not.

Then, the determination processing unit 223 includes two or more scenario configuration data (that is, processing symbol objects) in which the two or more arranged scenario configuration data are connected in series, or a plurality of scenario configuration data connected in parallel to one scenario configuration data. The determination process is executed every time a scenario configuration data group (that is, a processing symbol object group) formed from the scenario configuration data is formed.

In addition, the determination processing unit 223 performs the determination processing on a scenario configuration data group having the same processing or the same function as the arranged two or more scenario configuration data, or a scenario configuration data group having different processing or different functions. May be executed.

Then, the determination processing unit 223 can visually connect two or more scenario configuration data on a scenario and in the object space via a connection object such as an arrow object, or disconnect the connection. For example, when connection or disconnection is made in two or more scenario configuration data, the determination process is executed.

Further, the determination processing unit 223 performs, as the determination processing, options presented to the user in relation to two scenario configuration data that are continuously connected immediately before or immediately after, such as options and conditions for executing the processing. And whether the number actually executed as the option process matches, or whether the process required to execute a specific process is executed, etc. It is determined whether normal operation is possible or not in relation to the two scenario configuration data.

That is, the determination processing unit 223 determines whether the input and output conditions or the numbers match or do not match in relation to the two scenario configuration data that are continuously connected immediately before or immediately after, and the scenario configuration data group is integrated. As a partial scenario, it is determined whether the process is normally operable or not normally operable.

Specifically, the determination processing unit 223 selects the first scenario configuration data set earlier in time series on the scenario from the two or more scenario configuration data configuring the scenario configuration data group, and the first scenario configuration data. Of the second scenario configuration data, which is another scenario configuration data connected after the time series of the scenario configuration data of (1), the scenario configuration data (for example, when the scenario configuration data is executed) If not, it is determined whether the normal operation is possible or the normal operation is not possible as a partial scenario in relation to the scenario configuration data which has a relationship that execution of the scenario configuration data executed in the latter stage of the scenario configuration data does not hold ..

In particular, the determination processing unit 223 is requested to the second scenario configuration data by processing the first scenario configuration data that is processed first of the two or more scenario configuration data that are directly connected in the object space. It is determined whether or not the number of options on the scenario (that is, the number of outputs) matches the actual number of options of the second scenario configuration data.

For example, when three options are presented in the first scenario configuration data (notification node) and connection of the second scenario configuration data (bot node) is required for each of the three options, the determination process The unit 223 determines whether or not the three second scenario configuration data (bot nodes) are connected to the first scenario configuration data (notification node), as shown in FIG. 5(A) or (B). To do.

Note that FIG. 5A is a diagram showing an example in which three bot nodes are arranged during the determination processing, and FIG. 5B is a diagram showing an example in which two bot nodes are arranged during the determination processing. is there. The example of FIG. 5(A) shows that normal operation is possible, and the example of FIG. 5(B) shows that normal operation is impossible.

On the other hand, the determination processing unit 223 executes, in the object space, the processing necessary for the premise of the execution of the second scenario configuration data of the two or more scenario configuration data directly connected by the first scenario configuration data. You may determine whether or not.

For example, in the second scenario configuration data, when the predetermined process is executed based on the input of the gender (when the question based on the gender is presented), the determination processing unit 223 causes the determination processing unit 223 to perform the processing illustrated in FIGS. As shown in, it is determined whether the second scenario configuration data executes the process corresponding to the input of sex.

Note that FIG. 6(A) shows a case where scenario configuration data for providing data for men or data for women is set as the second scenario configuration data, and FIG. 6(B) shows the second scenario configuration data. The case where scenario configuration data for providing data for men or data for 20's is set as the scenario configuration data of 1. The example of FIG. 6A shows a case where it is determined that normal operation is possible, and the example of FIG. 6B shows a case where it is determined that normal operation is impossible.

(Display control processing)
The display control unit 224 images the object space including the arranged scenario configuration data, and displays the result of determination processing such as an error display indicating normal operation failure and a normal display indicating normal operation on a monitor or the like. Display control processing for displaying on the display means is executed.

In particular, when the determination processing determines that the normal operation is impossible, the display control unit 224 displays the result of the determination processing as an object in association with the corresponding scenario configuration data as the display control processing.

Specifically, the display control unit 224, for example,
(1) An object showing the result of the determination processing is displayed near the object of the scenario configuration data (the second scenario configuration data in the above case) that is the target of the determination processing,
(2) An object showing the result of the judgment processing is displayed on a connection object (that is, an arrow object) connected to the scenario configuration data which is the target of the judgment processing,
(3) A scenario is an object that indicates the result of the determination process in an object space (hereinafter referred to as "sub-object space") different from the object space (hereinafter referred to as "main object space") in which the scenario configuration data is arranged. It is displayed together with the configuration data name (for example, ID).

For example, it is assumed that a scenario is determined to be inoperable as a partial scenario by the integrated processing of the scenario configuration data group of the scenario configuration data of the option and the scenario configuration data for performing processing for each selection of the option. ..

In this case, the scenario configuration data of the option (that is, the first scenario configuration data) and the scenario configuration data (that is, the second scenario configuration data) for performing the process for each selection of the option are connected. Then, as a display control process, the display control unit 224 displays an object indicating the result of the determination process as the first scenario configuration data and the second scenario configuration data as shown in FIGS. 7A and 7B. The arrow that connects and is displayed on the object, and the normally inoperable object indicating the normal inoperability is arranged and displayed.

Note that, as shown in FIGS. 8A and 8B, the display control unit 224 places the result of the determination process on the second scenario configuration data, instead of the arrow object, on the normally inoperable object. Alternatively, as shown in FIGS. 9A and 9B, the identification information of the scenario configuration data corresponding to the sub-object space (that is, the ID of the second scenario configuration data) may be displayed together with the identification information. The result of the determination process may be displayed.

[3] Operation of scenario generation/editing process

Next, the scenario generation/editing process (object placement connection control process (connection disconnection control process), determination process, and display control process) executed in the service providing server device of this embodiment will be described using FIG.

10. FIG. 10 is a flowchart showing the scenario generation/editing process (object placement connection control process (connection disconnection control process), determination process, and display control process) executed by the service providing server device of this embodiment.

In this operation, it is assumed that the generation/edit processing unit 222 is performing the object placement/connection control process of the scenario generation/editing process, and the administrator's instruction accepted by the operation acceptance unit 221 during the placement control process in the object placement/connection control process. Is an operation executed when the scenario configuration data is disconnected or connected.

First, when the scenario generation/editing control unit 220 detects that the operation receiving unit 221 has received an instruction from the administrator (step S101), the received instruction is one end of an arrow object that is not yet connected to the processing symbol object. Is connected to one of the processing symbol objects (hereinafter, referred to as "connection control"), or control for disconnecting one end of an arrow object whose both ends are already connected (hereinafter, referred to as "disconnection control"). It is determined whether or not (step S102).

At this time, when the received instruction is not the connection control or the disconnection control of the arrow object (that is, the arrangement of the processing symbol object or the control related thereto), the generation/edit processing unit 222 ends this processing. ..

On the other hand, when the generation/edit processing unit 222 determines that the received instruction is connection control or disconnection control of the arrow object, the generation/edit processing unit 222 proceeds to the process of step S103.

Next, the determination processing unit 223 identifies a scenario configuration data group composed of the connected scenario configuration data (step S103), and the integrated processing of the identified scenario configuration data group is normally performed as a partial scenario. A determination process is performed to determine whether the operation is possible or the normal operation is not possible (step S104).

At this time, when the display control unit 224 determines that the integrated processing of the corresponding scenario configuration data group can normally operate as a partial scenario, the display control unit 224 determines that the object of the relevant scenario configuration data group (that is, the processing symbol object ), an object indicating that normal operation is possible is formed in the object space to form an image (step S105), and this processing ends.

On the other hand, when the integrated processing of the corresponding scenario configuration data group determines that the scenario cannot operate normally as a partial scenario, the display control unit 224 sets the object indicating the inability to operate as the first scenario configuration data. And the second scenario configuration data are formed on the arrow object that connects them and are imaged (step S106), and this processing is ended.

[4] Modified Example Next, a modified example of the present embodiment will be described.

(Modification 1)
In the present embodiment, when the scenario configuration data is arranged in the object space, and the arrow object for connecting the scenario configuration data instructed to be arranged with other scenario configuration data is displayed, the display control unit 224, when it is determined by the determination process that the normal operation is impossible, the display control process hides the connection object (that is, the arrow object) for connecting the corresponding scenario configuration data to the next scenario configuration data. May be.

For example, the determination processing unit 223 is a free arrow object for connecting from the new scenario configuration data to the next scenario configuration data when newly arranging the scenario configuration data while generating or editing the scenario data. Are arranged in the object space while being connected to the new scenario configuration data.

Then, when the arrow as the connection object is connected to the next scenario configuration data from the corresponding scenario configuration data and the determination processing determines that the normal operation is impossible, the display control unit 224 outputs the two or more The arrow object for connecting the next scenario configuration data may be hidden from the scenario configuration data to be executed later in time series among the scenario configuration data of 1.

(Modification 2)
In the scenario generation/editing process described above, the scenario generation/editing control unit 220 according to the present embodiment is capable of setting preset items of the scenario configuration data arranged in the object space based on the received instruction from the administrator. To set.

In this case, the determination processing unit 223 may execute a determination process of determining whether or not a predetermined process in the scenario configuration data for which items have been set is normally operable or not normally operable as a partial scenario.

For example, in this case, the determination processing unit 223 sets the number and contents of options, the type and content of information provided to the user, the type and content of input text to be received, and the like as items.

In this case, the display control unit 224, in the same manner as described above, when the determination process determines that the normal operation is impossible, the display control unit 224 associates the relevant scenario configuration data with the result of the determination process as the display control process. Is displayed as an object.

That is, in this case, the display control unit 224, for example,
(1) Display an object indicating the result of the determination process near the object of the scenario configuration data that is the target of the determination process,
(2) An object showing the result of the judgment processing is displayed on a connection object (that is, an arrow object) connected to the scenario configuration data which is the target of the judgment processing,
(3) An object indicating the result of the determination process is displayed in a sub-object space different from the main object space in which the scenario configuration data is arranged, together with the scenario configuration data name (eg, ID).

(Modification 3)
In the above embodiment, each DB is provided in the service providing server device 30 and these DBs are managed and controlled only by the service providing server device 30. However, the management and control subjects of each DB are respectively Alternatively, a separate computer system may be used.

(Modification 4)
In the above embodiment, the service providing server device 30 provides the user terminal device 10 with various services and the scenario generation/editing process. However, a server system is constructed by linking a plurality of server devices. The server system thus constructed may be used to provide various services and execute scenario generation/editing processing.

(Modification 5)
In the above embodiment, the service providing server device 30 is provided with the service control unit 210 and the scenario generation/editing control unit 220. However, it is realized by the server device in which the scenario generation/editing control unit 220 is independently provided. May be.

1... Information processing system 10... User terminal device 20... Network 30... Service providing server device 200... Data processing unit 210... Service control unit 211... User input acceptance unit 212... User input analysis unit 213... Response control unit 220... Scenario generation/edit control unit 221... Operation receiving unit 222... Generation/edit processing unit 223... Judgment processing unit 224... Display control unit 310... Communication control unit 320... RAM
330... Data storage unit 331... Application DB
332... Scenario DB
340... Management control unit 370... Display unit 380... Drawing control unit 390... Operation unit

Claims (11)

An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. And
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generating/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received instruction from the administrator;
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object placement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Determination means for performing determination processing for determining whether operation is possible or normal operation is not possible,
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
An interactive service providing system comprising: In the interactive service providing system according to claim 1,
The determination means,
When the scenario configuration data is arranged in the object space and the two or more scenario configuration data are directly connected, the integrated processing of the directly connected scenario configuration data group can operate normally as at least the partial scenario. An interactive service providing system that executes the determination process for determining whether normal operation is impossible. The interactive service providing system according to claim 1 or 2,
Of the two or more scenario configuration data, the first scenario configuration data set earlier in time series on the scenario is another scenario configuration data connected after the time series of the first scenario configuration data. The interactive service providing system, which is the scenario configuration data which is a prerequisite for executing the second scenario configuration data which is the above. The interactive service providing system according to any one of claims 1 to 3,
The display control means,
An interactive service providing system, which displays a result of the determination processing as an object in association with the corresponding scenario configuration data as the display control processing when the determination processing determines that the normal operation is impossible. The interactive service providing system according to claim 4,
The display control means,
An interactive service providing system for displaying an object as a result of the determination processing on a connection object that directly connects a plurality of corresponding scenario configuration data. The interactive service providing system according to any one of claims 1 to 3,
The display control means,
If it is determined by the determination processing that the operation is not normal, as the display control processing, a connection object for connecting from the corresponding scenario configuration data to the next scenario configuration data is hidden, and an interactive service is provided. system. The interactive service providing system according to claim 6,
When the applicable scenario configuration data is scenario configuration data for allowing the user to select one or more options from a plurality of options,
The display control means, as the display control processing,
The connectable number indicating the number of subsequent scenario configuration data to which the corresponding scenario configuration data can be connected is detected,
An interactive service providing system that permits the display of the same number of the connection objects as the detected connectable number based on an instruction from the administrator. The interactive service providing system according to any one of claims 1 to 7,
Further comprising setting means for setting predetermined settable items of the scenario configuration data arranged in the object space based on the received instruction from the administrator,
The determination means,
An interactive service providing system, which executes a determination process for determining whether the predetermined process in the item-configured scenario configuration data is normally operable or not as a partial scenario. A program that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data,
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generation/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received administrator's instruction,
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object arrangement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Judgment means for executing judgment processing for judging whether operation is possible or not, and
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
A program that causes a computer to function as. An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. A scenario generation/editing system for generating or editing the scenario data used in
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generating/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received instruction from the administrator;
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object placement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Determination means for performing determination processing for determining whether operation is possible or normal operation is not possible,
Display control means for performing a display control process of displaying the result of the determination process on a display means while imaging the object space including the arranged scenario configuration data;
A scenario generation/editing system comprising: An interactive service providing system that analyzes a given input text and executes a service desired by a corresponding user based on scenario data in which a scenario in which a response corresponding to the input text is defined is converted into data. A program for generating or editing the scenario data used in
Acceptance processing means for accepting an instruction from an administrator who manages the scenario data,
Scenario generation/editing means for generating or editing the scenario data by combining scenario configuration data defining a predetermined process for constructing the scenario data based on the received administrator's instruction,
When generating or editing the scenario data, (A) a plurality of the scenario configuration data are arranged as objects in the object space, and (B) are arranged based on the received instruction from the administrator. Object arrangement connection control means for controlling connection and disconnection in two or more scenario configuration data,
When two or more scenario configuration data arranged in the object space are connected, the integrated processing of the scenario configuration data group composed of the connected scenario configuration data is normal as at least a partial scenario. Judgment means for executing judgment processing for judging whether operation is possible or not, and display control for displaying the result of the judgment processing on the display means while imaging the object space including the arranged scenario configuration data. Display control means for executing processing,
A program characterized by making it function as.