JP2020077193A - Guidance display program, guidance display method, and operation guidance system - Google Patents

Abstract

To easily support operation related to a web page.SOLUTION: A guidance display program causes a computer to function as the following: a terminal transmitter 154 for transmitting page identification information for identifying a web page accessed by a web browser to a control unit 2 for providing guidance information for guiding an operation regarding the web page; a terminal acquisition unit 151 for acquiring the guidance information corresponding to the page identification information transmitted by the terminal transmitter 154 from the control unit 2; a display controller 152 for displaying the guidance of operation based on the guidance information on the web page.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a guide display program, a guide display method, and an operation guide system that display operation guides related to web pages.

  2. Description of the Related Art Conventionally, various web systems have been used in businesses performed by companies. Patent Document 1 describes a technique for automatically generating an ERP (Enterprise Resource Planning) system for integrated management of work.

Japanese Patent No. 4157112

  By the way, the operation of the Web system such as the ERP system may become complicated as the scope of business to be applied becomes wider. In this case, a user who uses the web system (hereinafter referred to as a user) has complicated operation procedures because the operation procedures are not suitable for the work, and it takes time to get used to the operation because the operation is complicated. In some cases, the web page in the web system is difficult for the user to use. For this reason, a company requires a lot of time to deal with the web system, such as assigning a person who is familiar with the web system to each organization and customizing the web system so as to suit the business. As a result, it has been difficult for companies to support operations related to web pages in web systems.

  Therefore, the present invention has been made in view of these points, and an object of the present invention is to provide a guide display program, a guide display method, and an operation guide system that can easily support an operation related to a web page.

  A guidance display program according to a first aspect of the present invention causes a computer to transmit page identification information that identifies a web page accessed by a web browser to an information providing device that provides guidance information that guides an operation related to the web page. And a display unit for displaying the guide information corresponding to the page identification information transmitted by the transmitter from the information providing device, and displaying operation guidance based on the guide information on the web page. Function as a department.

  The acquisition unit acquires the guidance information including text position information indicating a position within a region of a predetermined text item displayed on the web page, and the display control unit causes the operation guide to include the text position. It may be displayed at a position within the area of the predetermined text item indicated by the information.

The acquisition unit acquires the guidance information including advertisement position information indicating a position within an area of an advertisement displayed on the web page, and the display control unit indicates the operation guidance by the advertisement position information. It may be displayed at a position within the advertisement area.
The display control unit may display the operation guidance on the web page after a predetermined period has elapsed since the web page was displayed.

  The acquisition unit acquires the guidance information including normal operation information indicating a normal operation content in an operation item displayed on the web page, and the display control unit is configured to detect an operation performed by a user in the operation item. When the content of the normal operation is different from the content of the normal operation, guidance of the operation may be displayed on the web page.

  The acquisition unit acquires the guidance information including a plurality of operation patterns corresponding to the operation items displayed on the web page and corresponding to a plurality of different operation guides, and the display control unit allows the user to The operation guide corresponding to the selected operation pattern may be displayed on the web page.

The acquisition unit acquires the guidance information including an operation order associated with each of a plurality of operation items displayed on the web page, and the display control unit includes a first operation item of the plurality of operation items. When the user performs a predetermined operation on the first operation item after displaying the operation guide corresponding to the above on the web page, the next operation of the first operation item in the plurality of operation items. The operation guide corresponding to the second operation item corresponding to the order may be displayed on the web page.
The display control unit may change the display mode in the area of the operation item displayed on the web page as the guidance of the operation.

  When the user performs an operation of registering an operation guide regarding the web page, the computer serves as an operation receiving unit that receives the operation performed by the user on the web page while the web page is displayed. Further functioning, the transmission unit transmits the page identification information corresponding to the web page and the guidance information based on the operation performed by the user accepted by the operation acceptance unit to the information providing apparatus in association with each other. May be.

  The operation reception unit receives, for each of the plurality of web pages, an operation performed by the user on the web page while the web page is displayed, and the transmission unit includes, for each of the plurality of web pages. The guide information including the transition order in which the plurality of web pages are transited and the page identification information may be associated with each other and transmitted to the information providing device.

  A guidance display method according to a second aspect of the present invention is an information providing device that provides page identification information that is executed by a computer and that identifies a web page accessed by a web browser, and guidance information that guides an operation related to the web page. The step of transmitting the guide information corresponding to the transmitted page identification information from the information providing device, and the step of displaying the operation guide based on the guide information on the web page. Have.

  An operation guidance system according to a third aspect of the present invention includes a user terminal that displays a web page, and an information providing device that provides the user terminal with guidance information that guides an operation related to the web page. The information providing device is a page information acquisition unit that acquires page identification information for identifying the web page accessed by the web browser of the user terminal, and the guide information corresponding to the page identification information for the user. And a guide information acquisition unit that acquires the guide information transmitted by the transmitter, the user terminal transmitting the page identification information to the information providing apparatus. And a display control unit for displaying operation guidance based on the guidance information on the web page.

  The information providing device learns the guidance information based on teacher data that is a combination of the page identification information corresponding to a predetermined web page and the operation content performed by a plurality of users on the predetermined web page. The learning unit may further be provided, and the transmission unit may transmit the guidance information learned by the learning unit, which corresponds to the page identification information acquired by the page information acquisition unit, to the user terminal.

  According to the present invention, it is possible to easily support an operation related to a web page.

It is a figure for explaining the outline of an operation support system. It is a figure which shows the structure of a user terminal and a management apparatus. It is a sequence diagram which shows the flow of the process which registers the guidance of operation in the operation guidance function. It is a figure which shows an example of a display screen. It is a figure which shows an example of a display screen. It is a figure which shows the structure of a guidance management database. It is a figure which shows an example of a management screen. It is a sequence diagram which shows the flow of the process which displays the guidance of operation in the operation guidance function. It is a figure which shows an example of a display screen. It is a figure which shows an example of a display screen. It is a sequence diagram which shows the flow of the process which registers a memo in a memo management function. It is a figure which shows an example of a display screen. It is a figure which shows an example of a display screen. It is a figure which shows the structure of a memo management database. It is a sequence diagram which shows the flow of the process which displays a memo in a memo management function. It is a figure which shows an example of a display screen.

[Outline of operation support system S]
FIG. 1 is a diagram for explaining the outline of the operation support system S. The operation support system S is a system that supports operations related to web pages. The web page may be a web page of an ERP system introduced by a company or a web page of an external site.

  The operation support system S, as an operation guide system, provides the user with operation guides regarding web pages (hereinafter, referred to as an operation guide function). The operation guidance function has an operation guidance registration function and an operation guidance display function. The operation guidance registration function is a function of registering the guidance information indicating the operation guidance regarding the web page in the management device 2. The operation guidance display function is a function for displaying guidance of operations related to a registered web page on the web page.

  Further, the operation support system S, as a memo management system, manages a user's memo associated with a web page (hereinafter referred to as a memo management function). The memo is information recorded by a general user who uses the function provided on the web page, and is displayed in the form of a sticky note, for example. The memo management function has a memo registration function and a memo display function. The memo registration function is a function of registering a memo regarding a web page in the management device 2. The memo display function is a function for displaying a memo about a registered web page on the web page.

  The operation support system S includes a plurality of user terminals 1 (user terminals 1a and 1b) and a management device 2. The user terminal 1 is a terminal used by a user who uses the operation support system S, and is, for example, a personal computer or a tablet. The user terminal 1 is installed with a web browser that displays a web page and a dedicated program for supporting operations related to the web page. The dedicated program is, for example, a web browser plug-in.

  The user terminal 1a in the operation guidance function is a terminal that can use the operation guidance registration function, and is, for example, a terminal used by an administrator of the ERP system or an administrator of each organization in a company (hereinafter referred to as an administration user). .. The user terminal 1b is a terminal that can use the operation guidance display function, and is, for example, a terminal used by a general user. Each of the user terminals 1a and 1b can use the memo registration function and the memo display function.

  The management device 2 is a device that manages information for supporting operations related to web pages, and is, for example, a computer. The management device 2 functions as an information providing device that provides the user terminal 1 with guidance information that guides operations related to web pages.

  The guidance information is, for example, information indicating an operation item to be operated by the user on the web page or an operation method for the operation item, and includes, for example, at least one of an image and a text. The guide information is created by the management user who uses the user terminal 1a using the user terminal 1a.

  As the guidance information, for example, the management user operates the operation items displayed on the web page (operations such as inputting characters in the text area or pressing buttons), or the information indicating the operation guidance is input. This is information generated by The operation item is an item that can be operated by the user among the display items displayed on the web page, and is, for example, a text area, a check box, a button, or the like. The user terminal 1a associates the created guide information with the information for specifying the web page and transmits the guide information to the management device 2, and the management device 2 stores the guide information in association with the web page, so that the management device 2 stores the guide information. Guide information is registered.

The management device 2 also functions as a memo management device that manages memos related to web pages. The user terminal 1b acquires the guide information and the memo corresponding to the web page from the management device 2 while the general user browses the web page, and displays the acquired guide information and the memo. Since the operation support system S has the above-described configuration, a general user who is not familiar with the operation content on the web page can visually recognize the guide information and the memo while performing the operation, and thus the operation related to the web page is facilitated.
The configurations of the user terminal 1 and the management device 2 will be described below.

[Configuration of User Terminal 1 and Management Device 2]
FIG. 2 is a diagram showing the configurations of the user terminal 1 and the management device 2. The user terminal 1 has a communication unit 11, a display unit 12, an operation unit 13, a storage unit 14, and a control unit 15.
The communication unit 11 is an interface for connecting to a network, and includes, for example, a LAN controller.

The display unit 12 is a display that displays a web page accessed by a web browser.
The operation unit 13 is a device operated by the user, and is, for example, a keyboard or a mouse.
The storage unit 14 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 14 stores a program executed by the control unit 15.

  The control unit 15 is, for example, a CPU (Central Processing Unit). The control unit 15 functions as the terminal acquisition unit 151, the display control unit 152, the operation reception unit 153, and the terminal transmission unit 154 by executing the program stored in the storage unit 14.

  The terminal acquisition unit 151 acquires page identification information corresponding to the web page accessed by the web browser. The page identification information is information that identifies a web page. The page identification information is, for example, address information or a web page title (page name).

  In addition, the terminal acquisition unit 151 acquires various information corresponding to the web page accessed by the web browser from the management device 2 via the communication unit 11. Specifically, when the management device 2 stores the guidance information in association with the displayed web page, the terminal acquisition unit 151 corresponds to the web page accessed by the web browser via the communication unit 11. The guidance information to be obtained is acquired from the management device 2. In addition, when the management device 2 stores the memo registered by the general user in association with the displayed web page, the terminal acquisition unit 151 displays the web page accessed by the web browser via the communication unit 11. The corresponding memo is acquired from the management device 2.

  The display control unit 152 causes the display unit 12 to display the web page accessed by the web browser. Although details will be described later, the display control unit 152 causes the display unit 12 to display a screen for performing an operation for registering the operation guidance while the operation guidance registration function is activated. When the terminal acquisition unit 151 acquires the guide information from the management device 2 while the operation guide display function is activated, the display control unit 152 displays the operation guide based on the guide information on the web page. The display control unit 152 causes the display unit 12 to display the guidance information so as to be superimposed on the web page.

  The display control unit 152 also causes the display unit 12 to display a screen for creating a memo while the memo registration function is activated. When the terminal acquisition unit 151 acquires a memo from the management device 2 while the memo display function is activated, the display control unit 152 displays the memo on the web page. The display control unit 152 causes the display unit 12 to display the memo on the web page.

  The operation receiving unit 153 receives a user operation via the operation unit 13. The operation reception unit 153 receives a user operation on the web page displayed on the display unit 12. The operation reception unit 153 also acquires the text information input by the user. The operation reception unit 153 notifies the terminal transmission unit 154 of the operation information indicating the content of the received operation and the acquired text information.

  The terminal transmission unit 154 transmits the page identification information acquired by the terminal acquisition unit 151 to the management device 2 via the communication unit 11. In addition, the terminal transmission unit 154 manages various information corresponding to the web page accessed by the web browser by transmitting various information received by the operation reception unit 153 to the management device 2 via the communication unit 11. Register in device 2. Specifically, the terminal transmission unit 154 associates the page identification information acquired by the terminal acquisition unit 151 with the operation information and the text information received by the operation reception unit 153 via the communication unit 11 to provide guidance information. The guide information corresponding to the web page accessed by the web browser is registered in the management device 2 by transmitting the information as constituent information to the management device 2. In addition, the terminal transmission unit 154 associates the page identification information acquired by the terminal acquisition unit 151 and the memo received by the operation reception unit 153 with each other via the communication unit 11 and transmits the associated information to the management device 2, thereby a web browser. Causes the management device 2 to register a memo corresponding to the web page accessed by.

The management device 2 includes a communication unit 21, a storage unit 22, and a control unit 23.
The communication unit 21 is an interface for connecting to a network, and is configured to include, for example, a LAN controller.

  The storage unit 22 is a storage medium such as a ROM, a RAM and a hard disk. The storage unit 22 stores a program executed by the control unit 23. The storage unit 22 also stores a guide management database that manages guide information and a memo management database that manages memos. Details of the guidance management database and the memo management database will be described later.

  The control unit 23 is, for example, a CPU. The control unit 23 functions as the device acquisition unit 231, the information management unit 232, and the device transmission unit 233 by executing the program stored in the storage unit 22.

  The device acquisition unit 231 acquires the page identification information from the user terminal 1 via the communication unit 21. The device acquisition unit 231 also acquires various information from the user terminal 1 via the communication unit 21. Specifically, the device acquisition unit 231 acquires the page identification information and the guidance information from the user terminal 1 via the communication unit 21 while the operation guidance registration function is activated. The device acquisition unit 231 acquires the page identification information and the memo from the user terminal 1 via the communication unit 21 while the memo registration function is activated.

  The information management unit 232 stores various information acquired by the device acquisition unit 231 in the storage unit 22. Specifically, the information management unit 232 stores the page identification information and the guidance information acquired by the device acquisition unit 231 in the guidance management database in association with each other while the operation guidance registration function is activated. Further, the information management unit 232 stores the page identification information acquired by the device acquisition unit 231 and the memo in the memo management database in association with each other while the memo registration function is activated.

  In addition, the information management unit 232 specifies various information stored in the storage unit 22 in association with the page identification information acquired by the device acquisition unit 231. Specifically, the information management unit 232 specifies the guidance information stored in the guidance management database in association with the page identification information acquired by the device acquisition unit 231 while the operation guidance display function is activated. Further, the information management unit 232 specifies the memo stored in the memo management database in association with the page identification information acquired by the device acquisition unit 231 while the memo display function is activated.

The device transmission unit 233 transmits various information specified by the information management unit 232 to the user terminal 1 via the communication unit 21. Specifically, the device transmission unit 233 transmits the guidance information specified by the information management unit 232 to the user terminal 1 via the communication unit 21 while the operation guidance display function is activated. In addition, the device transmission unit 233 transmits the memo specified by the information management unit 232 to the user terminal 1 via the communication unit 21 while the memo display function is activated.
Hereinafter, the function of the control unit 15 in the user terminal 1 and the function of the control unit 23 in the management device 2 will be described for each operation guidance function and memo management function provided by the operation support system S.

[Operation guide function]
(Operation guide registration function)
FIG. 3 is a sequence diagram showing a flow of processing for registering operation guidance in the operation guidance function. This process starts when the web browser of the user terminal 1a accesses a web page (S1). The terminal acquisition unit 151 acquires page identification information corresponding to the web page accessed by the web browser.

  The display control unit 152 also causes the display unit 12 to display the web page accessed by the web browser. 4 and 5 are diagrams showing examples of display screens. The display screens shown in FIGS. 4 and 5 include a display area R1 in which an address bar for displaying address information and a toolbar for displaying various buttons for executing functions provided by a dedicated program are displayed, and a web page. And a display area R2 to be displayed. The display control unit 152 causes the display unit 12 to display the web page illustrated in FIG. 4A as the web page accessed by the web browser, for example.

  The operation reception unit 153 receives an operation performed by the user on the web page while the web page is displayed, when the user performs an operation of registering an operation guide regarding the web page (S2). As shown in FIG. 4A, a registration start button is displayed in the display area R1. As shown in FIG. 4B, when the user presses the registration start button, the registration end button is displayed in the display area R1. In this case, the operation receiving unit 153 receives the operation performed by the user on the web page between the time the registration start button is pressed and the time the registration end button is pressed.

  In the example shown in FIG. 4B, it is assumed that the user inputs the operation items displayed on the display screen in the order of “date”, “amount of money”, and “destination” and presses the application button. .. In this case, the operation reception unit 153 corresponds to each of the plurality of operation items (“date”, “amount”, “destination”, “application button”) operated by the user based on the content of the operation performed by the user. The item identification information to be performed and the operation order of the operation items operated by the user are specified. The item identification information is information for identifying a display item including an operation item, and is, for example, a tag ID included in an HTML (HyperText Markup Language) tag. The item identification information may be, for example, a name given to a check box, a button, or the like.

  The operation receiving unit 153 may also receive text information input by the user. Specifically, when the user performs an operation of creating a text object, which is guidance information indicating guidance of operation of a display item including the operation item, in the state where the web page is displayed, the operation receiving unit 153, Input of text information to be included in the text object may be accepted.

  As shown in FIG. 4B, a navigation icon including a balloon creation icon B1 for creating a balloon object and a comment creation icon B2 for creating a comment object is displayed in the display area R2. .. As shown in FIGS. 4B and 4C, when the user presses the balloon creation icon B1, the balloon object T1 is displayed in the display area R2 as a text object. When the user inputs text information to the displayed balloon object T1 and presses the registration button B3 of the balloon object T1, the operation reception unit 153 creates the balloon object T1 and the text information input to the balloon object T1. Accept. In this way, the operation receiving unit 153 receives input of information indicating the operation guidance.

  The operation receiving unit 153 may further receive input of information indicating guidance of an operation when the user performs an operation of setting the display position of the text object. The display position of the text object may be item identification information corresponding to the operation item associated with the text object, or may be a specific character string included in the web page (“ABC system in the example shown in FIG. 4A”). Character string) or “transportation cost application” or the coordinates of a web page.

  The operation receiving unit 153 may also receive the operation performed by the user on each of the plurality of web pages as a series of operations. Specifically, the operation receiving unit 153 may receive, for each of a plurality of web pages, an operation performed by the user on the web page while the web page is being displayed. For example, when a user performs an operation on two web pages, the operation reception unit 153 causes the first web page and the second web page to be displayed while the first web page or the second web page is being displayed. The operation performed by the user on each page may be accepted. By doing so, the operation receiving unit 153 can receive an operation that follows a flow of a series of tasks that spans a plurality of web pages.

  The operation reception unit 153 determines whether or not the operation of registering the operation guidance is completed (S3). When the user presses the registration end button, an edit start button and a save button are displayed in the display area R1, as shown in FIG. When the edit start button is pressed, operation accepting unit 153 determines that the operation to register is not completed (NO in S3), and returns the process to S2. In this case, the operation receiving unit 153 may further receive the operation performed by the user on the web page (S2).

  Specifically, the operation receiving unit 153 receives the operation performed by the user on the web page while the web page is displayed when the user performs an operation of editing the operation guide regarding the web page. Good. As shown in FIG. 5B, when the user presses the edit start button, the edit end button is displayed in the display area R1. In this case, the operation receiving unit 153 may further receive the operation performed by the user on the web page between the time the edit start button is pressed and the time the edit end button is pressed.

  The operation accepting unit 153 may accept, for example, editing of an operation performed by the user that is accepted before performing an editing operation (addition of operation, deletion of some operations, or the like). In addition, the operation receiving unit 153 may receive, for example, an operation performed by the user before changing the operation to change the operation sequence.

  The operation accepting unit 153 may accept the input of the identification name for identifying the type of operation performed by the user after the operation of registering the operation guidance is completed. For example, when the user presses the registration end button or the edit end button, the operation reception unit 153 displays an input field (text area) for inputting the identification name in the display area R1, and the user inputs in the input field. The identification name may be accepted. By doing so, the operation reception unit 153 can register a plurality of different types of operations for one operation item, depending on the input content.

  When the user presses the edit end button, the operation reception unit 153 advances the process to S3. In the example illustrated in FIG. 5A, when the operation receiving unit 153 determines that the operation to be registered by pressing the save button has ended (YES in S3), the operation receiving unit 154 The guide information based on the operation received by 153 is transmitted to the management device 2.

  Specifically, when the terminal transmission unit 154 determines that the operation registered by the operation reception unit 153 is completed, the page identification information acquired by the terminal acquisition unit 151 via the communication unit 11 and the operation reception unit. The guidance information based on the operation performed by the user, which is accepted by 153, is associated with the guidance information and transmitted to the management device 2.

  The guidance information includes position information and display type information. The position information may be item identification information corresponding to an operation item operated by the user, a display position of an object, or a specific character string included in a web page (see FIG. The character string such as “ABC system” or “transportation application” in the example shown in FIG.

  The display type information is information indicating the type of display mode of the guidance of the operation displayed on the web page. The types of display modes include a first highlighted display, a second highlighted display, a balloon, and a comment. The first highlighting is a mode in which a thick frame with a color such as red is displayed on the display item including the operation item. The second highlighted display is a mode in which the text area of the display item including the operation item is displayed in a different color. A balloon is a balloon object included in a text object. The comment is a comment object included in the text object.

  In the example illustrated in FIG. 4B, when the operation receiving unit 153 receives an input for the operation item “date”, the display type information corresponding to the operation item “date” includes the first highlighted display and the second highlighted display. Display and are set. When the display type information is “balloon” or “comment”, the guidance information further includes text information associated with the display type information.

  The terminal transmission unit 154 may associate the guide information further including the operation order with the page identification information and transmit the guidance information to the management device 2 via the communication unit 11. The terminal transmission unit 154 may associate, for each of a plurality of web pages, the guidance information further including the transition order with the page identification information, and transmit the guidance information to the management device 2 via the communication unit 11. The transition order is a display order of a plurality of web pages displayed on the user terminal 1a when the guide information registration function is activated. The terminal transmission unit 154 may transmit the page identification information to the management device 2 at the timing when the terminal acquisition unit 151 acquires the page identification information.

  The device acquisition unit 231 of the management device 2 acquires the page identification information and the guidance information from the user terminal 1a via the communication unit 21. The information management unit 232 registers the guide information by storing the page identification information and the guide information acquired by the device acquisition unit 231 in the guide management database in association with each other (S4).

  FIG. 6 is a diagram showing the structure of the guidance management database. As shown in FIG. 6, the guidance management database stores page identification information and guidance information (transition order, position information, operation order, display type, and text) in association with each other.

  The information management unit 232 may automatically update the guidance information stored in the guidance management database by learning the input tendency of a plurality of users on the web page. In this case, the information management unit 232 learns the guidance information based on the teacher data that is a combination of the page identification information corresponding to the predetermined web page and the operation content that a plurality of users have operated on the predetermined web page. You may function as a learning part to do. The information management unit 232 may update the guidance information stored in the guidance management database based on the teacher data, for example.

  By doing so, the information management unit 232 can provide the user with the guidance of the operation in the operation order according to the input tendency of the plurality of users on the web page including the plurality of operation items. For example, when there are operation items that many users operate among the plurality of operation items included in the web page, the information management unit 232 can provide the user with guidance of the operation corresponding to the operation items. In addition, for example, when there is an unnecessary operation item that is not operated among the plurality of operation items included in the web page, the information management unit 232 provides the user with operation guidance in an operation order in which the unnecessary operation item is omitted. can do. In addition, for example, when there is an operation item in which an incorrect operation is often performed, the information management unit 232 provides the user with an example of an incorrect operation or an example of a correct operation in a text object indicating information about the operation item. Can be provided. As a result, the information management unit 232 can provide the user with the guidance of the operation suitable for the work.

  The information management unit 232 may learn the guidance information based on the teacher data that further combines browsing conditions of a plurality of users on a predetermined web page. For example, it is assumed that the information management unit 232 detects an operation in which the user is likely to leave the shopping site, based on the browsing statuses of the plurality of users. The “operation likely to leave the shopping site” is, for example, an operation of quickly scrolling a web page or transiting a plurality of web pages in the shopping site in a short time.

  In this case, the information management unit 232, for example, when the user browsing the web page of the shopping site performs an operation that is likely to leave the shopping site, the content of the shopping site operator (eg, advertisement) to be guided. Display a text object that indicates on the screen. By doing so, the information management unit 232 can allow the user to browse the desired content before the user leaves the shopping site.

  In the above description, the operation accepting unit 153 has been described as an example of accepting the text information input by the user while the web page is displayed, but the operation is not limited to this. For example, the device acquisition unit 231 of the management device 2 may accept the text information input by the user on the management screen after the guidance information is registered.

  FIG. 7 is a diagram showing an example of the management screen. The management screen is a screen displaying a management page for managing guidance of registered operations. The management page is a web page provided by the management device 2 functioning as a web server. When the web browser of the user terminal 1a accesses the management page after the guide information is registered, the display control unit 152 causes the display unit 12 to display a management screen as shown in FIG. 7A.

  The management screen illustrated in FIG. 7A is a screen that displays a list of scenarios that are guidance for registered operations. On the management screen shown in FIG. 7A, a title, which is an identification name corresponding to the operation guidance, and various buttons for managing the guidance of each operation are displayed. When the user presses the edit button corresponding to the title “How to apply for expenses”, step editing is displayed on the management screen shown in FIG. 7B.

  The steps shown in FIG. 7B show guidance of operations corresponding to the operation items operated by the user in the scenario (how to apply for expenses). The management screen illustrated in FIG. 7B corresponds to a display area R3 in which the steps are displayed in the order in which the user has performed an operation, and one step selected from the plurality of steps displayed in the display area R3. And a display area R4 for displaying operation guidance. In the display area R4 of the management screen shown in FIG. 7B, the operation guidance corresponding to the operation item "date" is displayed as the operation guidance corresponding to step 1 selected in the display area R3. In this case, when the user presses the balloon creation icon B5 displayed in the display area R4, a balloon object is created, and when the comment creation icon B6 is pressed, a comment object is created.

  For example, when the user presses the balloon creation icon B5, the balloon insertion screen shown in FIG. 7C is displayed on the management screen shown in FIG. 7B. On the balloon insertion screen shown in FIG. 7C, a text input area for accepting input of text information to be displayed in the balloon and a display position setting area for setting a position for displaying the balloon object are displayed.

  The balloon object created by pressing the balloon creation icon B5 shown in FIG. 7B is associated with the operation item (item identification information) corresponding to step 1, and the operation item of the operation item is displayed in the display position setting area. It is possible to set where to display the balloon object centering on the area. In the example shown in FIG. 7C, the user can set to display the balloon object at the upper right of the operation item “date” when the round upper right object is selected in the display position setting area.

  When the user inputs text information in the text input area on the insertion window of the balloon shown in FIG. 7C, selects the rounded object in the upper right corner in the display position setting area, and presses the “OK” button. The balloon object (not shown) inserted in the display area R4 of the management screen shown in b) is displayed. The user can edit the text information input to the balloon object on the management screen shown in FIG. 7B.

  When the user presses the save button on the management screen shown in FIG. 7B after performing the operation of inputting text information in the balloon object, the device acquisition unit 231 receives the operation performed by the user on the management screen. Specifically, when the user performs an operation of creating a text object on the management screen, the device acquisition unit 231 receives input of text information to be included in the text object and setting of the display position of the text object. The information management unit 232 then associates the guide information stored in the guide management database with the page identification information with the guide information based on the operation performed by the user and accepted by the device acquisition unit 231 (text information and set display). Based on the position information indicating the position).

(Operation guide display function)
FIG. 8 is a sequence diagram showing the flow of processing for displaying operation guidance in the operation guidance function. This process starts when the web browser of the user terminal 1b accesses a web page (S11). The terminal acquisition unit 151 acquires page identification information corresponding to the web page accessed by the web browser.

  The terminal transmission unit 154 transmits the page identification information acquired by the terminal acquisition unit 151 to the management device 2 via the communication unit 11. The device acquisition unit 231 of the management device 2 acquires the page identification information from the user terminal 1b via the communication unit 21.

  The information management unit 232 specifies the guidance information stored in the guidance management database in association with the page identification information acquired by the device acquisition unit 231 (S12). The device transmission unit 233 transmits the guidance information specified by the information management unit 232 to the user terminal 1b via the communication unit 21.

  The terminal acquisition unit 151 of the user terminal 1b acquires, from the management device 2, the guide information corresponding to the page identification information transmitted by the terminal transmission unit 154, via the communication unit 11. Then, the display control unit 152 of the user terminal 1b displays the operation guide based on the guide information acquired by the terminal acquisition unit 151 on the web page (S13).

  The display control unit 152 displays the operation guidance on the web page in various modes. For example, the display control unit 152 may change the display mode in the area of the operation item displayed on the web page as guidance for the operation. Specifically, the display control unit 152, as the guidance of the operation based on the guidance information acquired by the terminal acquisition unit 151, the display mode in the area of the operation item indicated by the position information (item identification information) included in the guidance information. Change.

  9 and 10 are diagrams showing examples of display screens. The display screen shown in FIG. 9A is a screen of a web page accessed by the web browser. The display screen shown in FIG. 9B is a screen of a web page in which the display control unit 152 displays the guidance of the operation based on the guidance information.

  As an example illustrated in FIG. 9B, when the display type included in the guidance information is “first highlighted display”, the display control unit 152 adds a color such as red to the area of the operation item “date”. Display the thick frame. Further, when the display type included in the guidance information is “second highlighted display”, the display control unit 152 displays the text area of the operation item “date” with a color. By doing so, the user can grasp the operation item to be operated.

  Further, for example, the display control unit 152 may display a text object indicating information regarding a display item including an operation item as guidance for the operation. Specifically, the display control unit 152 causes the text object to be displayed at the position indicated by the position information (display position of the object) included in the guidance information, as guidance for the operation based on the guidance information acquired by the terminal acquisition unit 151. May be.

  As an example illustrated in FIG. 9B, the display control unit 152 displays the balloon object T1 including the first operation content regarding the operation item “date”, and includes the second operation content regarding the operation item “date”. The text object is displayed by displaying the comment object T2. By doing so, the user can grasp what kind of operation should be performed on the operation item.

  The display control unit 152 may display the operation guidance on an item other than the operation item on the web page. For example, the display control unit 152 may display operation guidance at a position corresponding to a predetermined text item in the web page. Specifically, the display control unit 152 causes the operation guidance based on the guidance information acquired by the terminal acquisition unit 151 to be displayed at the position within the area of the predetermined text item indicated by the text position information included in the guidance information. May be. The text position information is position information indicating a position within a region of a predetermined text item displayed on the web page.

  As illustrated in FIG. 10A, the display control unit 152 may display the balloon object T3 as a predetermined text item in the area of the text item “transportation expense application” displayed on the upper left of the display screen. .. The text position information in this case may be coordinates of the web page, or may be a specific character string included in the web page (character string of “transportation application” in the example shown in FIG. 10A). Good. By doing so, the display control unit 152 can provide the user with guidance of operations for various items included in the web page.

  Further, for example, the display control unit 152 may display the operation guidance at a position corresponding to the advertisement in the web page. Specifically, the display control unit 152 causes the operation guidance based on the guidance information acquired by the terminal acquisition unit 151 to be displayed at a position within the advertisement area indicated by the advertisement position information included in the guidance information. The advertisement position information is position information indicating the position within the area of the advertisement displayed on the web page.

  The display screen shown in FIG. 10B is a screen of a web page of a shopping site. As shown in FIG. 10B, the display control unit 152 may display a thick frame colored in red or the like in the advertisement area included in the web page or display the balloon object T4. Good. The advertisement position information in this case may be the tag ID of the HTML tag or the coordinates of the web page. By doing so, the display control unit 152 can make the advertisement more noticeable to the user.

  The display control unit 152 may display the operation guide on the web page after a predetermined period has elapsed since the web page was displayed. The predetermined period is, for example, a period set in advance by the management user, and is a time required for processing by a general user who is familiar with the operation. Specifically, when the web browser accesses the web page, the display control unit 152 first displays the web page shown in FIG. 9A. Then, as illustrated in FIG. 9B, the display control unit 152 causes the operation guide to be displayed on the web page after a predetermined period has elapsed since the web page illustrated in FIG. 9A was displayed. By doing so, the display control unit 152 can provide operation guidance to the user who takes a long time to operate.

  The display control unit 152 may display an operation guide on the web page when the operation performed by the user on the web page is incorrect. Specifically, when the operation performed by the user in the operation item is different from the normal operation content indicated by the normal operation information included in the guidance information acquired by the terminal acquisition unit 151, the display control unit 152 determines the guidance information. The operation guide based on is displayed on the web page. The normal operation information is information indicating the normal operation content in the operation item displayed on the web page. The normal operation information is, for example, information set by the management user, and is set based on the operation content of a general user who is familiar with the operation.

  The display control unit 152 shows, for example, FIG. 9B when the user inputs a character string type (for example, “double-byte kana”) for the operation item “date” whose normal operation information indicates a date type. The operation guide may be displayed on the web page. By doing so, the user can recognize that the operation content is wrong and perform the correct operation according to the displayed operation guide.

  The display control unit 152 may sequentially display the guidance on the web page according to the operation order. It is assumed that the terminal acquisition unit 151 acquires the guidance information including the operation order associated with each of the plurality of operation items displayed on the web page. In this case, the display control unit 152 causes the user to perform a predetermined operation on the first operation item after displaying the operation guide corresponding to the first operation item of the plurality of operation items on the web page. In this case, the operation guide corresponding to the second operation item corresponding to the operation sequence next to the first operation item in the plurality of operation items is displayed on the web page.

  In the example shown in FIGS. 9B and 9C, it is assumed that the first operation item is the operation item “date” and the second operation item is the operation item “amount”. In this case, the display control unit 152 first causes the web page to display operation guidance corresponding to the first operation item (operation item “date”) illustrated in FIG. 9B. Then, when the user inputs a date to the operation item “date” on which the operation guide is displayed, the display control unit 152 corresponds to the second operation item (operation item “amount”) shown in FIG. 9C. Display the operation guide on the web page. By doing so, the display control unit 152 can display the operation guide along with the flow of the work.

  The display control unit 152 may display an operation guide corresponding to the operation pattern selected by the user in the operation item including the plurality of operation patterns. The plurality of operation patterns are respectively different operations corresponding to a plurality of functions operable in the operation item. In this case, the display control unit 152 corresponds to the operation pattern selected by the user among the plurality of operation patterns corresponding to the operation items displayed on the web page included in the guidance information acquired by the terminal acquisition unit 151. Display the operation guide on the web page.

  In the example shown in FIG. 9C, it is assumed that there are two operation patterns for calculating the amount of money to be input in the operation item “amount of money”, that is, expense request and business trip request. In this case, the position information corresponding to the operation item “amount” of the guidance management database includes a plurality of display modes (first balloon object, second balloon object) and a plurality of text information (first text information, second text). Information) and a plurality of identification names (how to apply for expenses and how to apply for business trips) are stored in association with each other. The identification name is, for example, a name input to identify the type of operation performed by the user after the operation of registering the operation guidance is completed.

  In this case, the display control unit 152 first displays a thick frame colored in red or the like or displays a color in the text area so that the operation amount in the area of the operation item “amount” is displayed. The display mode is changed. The display control unit 152 also displays a navigation icon indicating two operation patterns in the lower right corner of the display screen. Identification names indicating two operation patterns are displayed in a selectable state in the balloon of the navigation icon. Then, for example, when the user selects “how to apply for expenses”, the display control unit 152 provides guidance on operations corresponding to the operation pattern indicated by the identification name “how to apply for expenses” (first balloon). Object, first text information) is displayed on the web page. By doing so, the display control unit 152 can display the guidance of the operation desired by the user on the web page.

[Memo management function]
(Memo registration function)
FIG. 11 is a sequence diagram showing a flow of processing for registering a memo in the memo management function. This process starts when the web browser of the user terminal 1 accesses a web page (S21). The terminal acquisition unit 151 acquires page identification information corresponding to the web page accessed by the web browser.

  The display control unit 152 also causes the display unit 12 to display the web page accessed by the web browser. 12 and 13 are diagrams showing examples of display screens. The display control unit 152 causes the display unit 12 to display the web page illustrated in FIG. 12A as the web page accessed by the web browser, for example.

  The operation accepting unit 153 accepts the input of a memo to be displayed over the web page while the web page accessed by the web browser is displayed (S22). As shown in FIG. 12A, a navigation icon including a memo creation icon B7 for creating a memo is displayed on the display screen. As shown in FIG. 12B, when the user presses the memo creation icon B7, the memo object T5 is displayed. In this case, the operation reception unit 153 receives the input of the memo for the memo object displayed by pressing the memo creation icon while the web page accessed by the web browser is displayed.

  As shown in FIG. 12B, a setting button B8 for making various settings regarding the memo is displayed on the memo object T5, and the operation receiving unit 153 is displayed by pressing the setting button B8. Various settings relating to the memo may be accepted on the setting screen. For example, the operation reception unit 153 may receive input of information regarding the target user whose memo is displayed. Specifically, the operation reception unit 153 may receive information about the target user selected by the user on the user selection screen including information about a plurality of other users different from the user.

  As shown in FIG. 13A, when the user operates the setting screen to display the user selection screen, the user selection screen is displayed on the web page. On the user selection screen, for example, information about the user stored in the user management database of the management device 2 is displayed. The user management database stores, for example, information about employees (users) belonging to a company. The user management database stores, for example, user identification information that identifies a user and a user name in association with each other.

  In this case, when the user performs an operation of displaying the user selection screen on the setting screen, first, the terminal acquisition unit 151 causes the plurality of users stored in the user management database of the management device 2 via the communication unit 11. Information (user identification information and user name). Then, the display control unit 152 displays the information about the user acquired by the terminal acquisition unit 151 on the user selection screen.

  In the example illustrated in FIG. 13A, when the user performs an operation of selecting the user Y on the user selection screen and pressing the determination button, the user corresponding to the user Y is the information about the target user. Accept identification information. By doing so, the user can share the memo with other users.

  The operation receiving unit 153 may receive input of a display position for displaying a memo. In the example illustrated in FIG. 12B, the operation receiving unit 153 may receive the input of the display position for displaying the memo by receiving the operation of moving the memo object T5. By doing so, for example, the user can set the display position near the display item (operation item) of the web page related to the content of the memo.

  The operation receiving unit 153 may receive an input as to whether or not the memo is fixed and displayed on the screen. Specifically, the operation receiving unit 153 may receive an operation of selecting the reference of the display position for displaying the memo from the web page and the screen on which the web page is displayed. As shown in FIG. 13B, when the user operates the display screen to display the display position setting screen, the display position setting screen is displayed on the web page.

  In the example illustrated in FIG. 13B, when the user selects “web page” as the display position reference and performs an operation of pressing the enter button, the operation reception unit 153 displays the display position based on the web page. Accept input. Further, in the example illustrated in FIG. 13B, when the user selects “screen” as the reference of the display position and presses the enter button, the operation reception unit 153 determines the screen displaying the web page as the reference. The input of the display position may be accepted. By doing so, for example, when the content of the memo is related to a specific display item (operation item), the user can set the display position based on the web page. Further, for example, the user can set the display position based on the screen when the content of the memo is related to the entire web page.

  In the example illustrated in FIG. 12B, the terminal transmission unit 154 transmits the information regarding the memo received by the operation reception unit 153 to the management device 2 via the communication unit 11. Specifically, the terminal transmission unit 154 associates the page identification information corresponding to the web page with the memo via the communication unit 11, and transmits the memo to the management device 2. The timing at which the terminal transmission unit 154 transmits the information regarding the memo to the management device 2 may be the timing at which the operation reception unit 153 receives the text information each time the user inputs the text information, or the operation for transitioning the web page may be performed. It may be the timing when the operation is performed or the operation of closing the web browser is performed.

  The terminal transmission unit 154 may further associate the user identification information corresponding to the user who has performed the operation of inputting the memo with the communication unit 11, and may transmit the user identification information to the management device 2. Further, the terminal transmission unit 154 may further associate the target user identification information corresponding to the target user selected on the user selection screen with the communication unit 11 and transmit the target user identification information to the management device 2. The target user identification information is user identification information for identifying the target user.

  Further, the terminal transmitting unit 154 may further associate the positional information indicating the display position with the communication unit 11 and transmit the positional information to the management device 2. In addition, the terminal transmission unit 154 further associates, via the communication unit 11, reference information indicating that the display position reference is a web page or reference information indicating that the display position reference is a screen with the management device. 2 may be sent. The position information when the display position reference is a web page is, for example, the coordinates of the web page. The position information when the display position reference is the screen is, for example, the coordinates of the screen. The terminal transmission unit 154 may transmit the page identification information to the management device 2 at the timing when the terminal acquisition unit 151 acquires the page identification information.

  The device acquisition unit 231 of the management device 2 acquires the page identification information and the memo from the user terminal 1 via the communication unit 21. The device acquisition unit 231 may further acquire user identification information, target user identification information, position information, and reference information from the user terminal 1 via the communication unit 21.

  The information management unit 232 stores the page identification information acquired by the device acquisition unit 231 and the memo in the memo management database in association with each other (S23). The information management unit 232 may store the user identification information, the target user identification information, the position information, and the reference information, which are further acquired by the device acquisition unit 231, in the memo management database in association with the page identification information.

  FIG. 14 is a diagram showing the structure of the memo management database. As shown in FIG. 14, the memo management database stores page identification information, registered users, target users, memos, and display positions (references, positions) in association with each other. The registered user stores user identification information corresponding to the user who registered the memo. Target user identification information is stored in the target user.

(Note display function)
FIG. 15 is a sequence diagram showing a flow of processing for displaying a memo in the memo management function. The user terminal shown in FIG. 15 may be a user terminal used by a user who has registered a memo, or may be a user terminal used by a user different from the user. This process starts when the web browser of the user terminal 1 accesses a web page (S31). The terminal acquisition unit 151 acquires page identification information corresponding to the web page accessed by the web browser.

  The terminal transmission unit 154 transmits the page identification information acquired by the terminal acquisition unit 151 to the management device 2 via the communication unit 11. The terminal transmission unit 154 in the user terminal used by the user who registered the memo may redisplay the memo. Specifically, the terminal transmission unit 154 transmits the page identification information and the memo in association with each other via the communication unit 11 to the management device 2, and then the web browser redisplays the web page in response to the page display. The identification information may be transmitted to the management device 2. The terminal transmission unit 154 may further transmit, via the communication unit 11, user identification information corresponding to the user who has performed the operation of accessing the web page by the web browser.

  The device acquisition unit 231 of the management device 2 acquires the page identification information from the user terminal 1 via the communication unit 21. The information management unit 232 identifies the memo stored in the memo management database in association with the page identification information acquired by the device acquisition unit 231 (S32).

  The information management unit 232 may specify the memo stored in the memo management database in association with the page identification information and the user identification information acquired by the device acquisition unit 231. In the example illustrated in FIG. 14, the information management unit 232 identifies the memo stored in the memo management database in association with the user identification information and the page identification information corresponding to any of the registered user target users. Good.

  The device transmission unit 233 transmits the memo specified by the information management unit 232 to the user terminal 1 via the communication unit 21. The device transmission unit 233 may further transmit the position information indicating the display position where the memo is displayed to the user terminal 1 via the communication unit 21.

  The terminal acquisition unit 151 of the user terminal 1 transmits the page identification information corresponding to the web page to the management device 2 after the terminal transmission unit 154 transmits the page identification information and the memo in association with each other via the communication unit 11. As a result, the memo is acquired from the management device 2. Specifically, the terminal acquisition unit 151 acquires, via the communication unit 11, a memo associated with the page identification information transmitted by the terminal transmission unit 154, from the management device 2. The terminal acquisition unit 151 may further acquire the position information.

  Then, the display control unit 152 causes the display unit 12 to display the memo acquired by the terminal acquisition unit 151 (S33). Specifically, the display control unit 152 causes the memo acquired by the terminal acquisition unit 151 to be displayed on the web page. The display control unit 152 may display the memo associated with the user identification information transmitted by the terminal transmission unit 154 on the web page.

  FIG. 16 is a diagram showing an example of the display screen. As shown in FIG. 16A, the display control unit 152 causes the memo acquired by the terminal acquisition unit 151 to be displayed in a superimposed manner on the web page. When the terminal acquisition unit 151 further acquires the position information, the display control unit 152 may display the memo at the display position indicated by the position information.

  Further, the display control unit 152 may display the memo at a position based on the display position reference included in the position information acquired by the terminal acquisition unit 151. Specifically, when the display position reference included in the position information acquired by the terminal acquisition unit 151 indicates that the web page is the reference, the display control unit 152 causes the memo to be displayed at the position based on the web page. .. Further, when the display position reference included in the position information acquired by the terminal acquisition unit 151 indicates that the screen is the reference, the display control unit 152 causes the memo to be displayed at the position based on the screen.

  It is assumed that the display control unit 152 displays the memo object T5 at the position shown in FIG. In this case, when the display control unit 152 displays a memo at a position based on the web page, the memo object T5 follows the scroll when the web page is scrolled downward as shown in FIG. 16B. Moving. Further, when the display control unit 152 displays a memo at a position based on the screen, the memo object T5 does not move even if the web page is scrolled downward as shown in FIG. 16 (c). Instead, it is displayed at the position shown in FIG.

[Effects of this Embodiment]
As described above, the operation support system S causes the web page to display the operation guide based on the guide information corresponding to the page identification information for identifying the web page accessed by the web browser. Further, the operation support system S manages the memo input by the user in association with the page identification information corresponding to the web page accessed by the web browser.

  In this way, the operation support system S can allow the user to easily understand the operation of the web page by displaying the operation guide on the web page. Further, the operation support system S can speed up the time until the user becomes accustomed to the operation of the web page by freely creating a memo on the web page. Further, the operation support system S can improve the operability without arranging a person who is familiar with the web system for each organization or customizing the web system so as to suit the business. It is possible to reduce the cost required to support the web system. As a result, the operation support system S can easily support the operation related to the web page.

  Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. is there. For example, the specific embodiment of the distribution / integration of the device is not limited to the above-described embodiment, and all or a part thereof may be functionally or physically distributed / integrated in arbitrary units to be configured. You can Further, a new embodiment that occurs due to an arbitrary combination of a plurality of embodiments is also included in the embodiment of the present invention. The effect of the new embodiment produced by the combination has the effect of the original embodiment.

DESCRIPTION OF SYMBOLS 1 User terminal 11 Communication unit 12 Display unit 13 Operation unit 14 Storage unit 15 Control unit 151 Terminal acquisition unit 152 Display control unit 153 Operation reception unit 154 Terminal transmission unit 2 Management device 21 Communication unit 22 Storage unit 23 Control unit 231 Device acquisition unit 232 information management unit 233 device transmission unit S operation support system

Claims (13)

Computer,
A page identification information for identifying a web page accessed by a web browser, a transmission unit for transmitting to an information providing device that provides guidance information for guiding an operation regarding the web page,
The guide information corresponding to the page identification information transmitted by the transmission unit, an acquisition unit that acquires from the information providing device, and a display control unit that displays operation guidance based on the guide information on the web page,
Guide display program to function as. The acquisition unit acquires the guide information including text position information indicating a position in a region of a predetermined text item displayed on the web page,
The display control unit displays the operation guidance at a position within the area of the predetermined text item indicated by the text position information,
The guidance display program according to claim 1. The acquisition unit acquires the guidance information including advertisement position information indicating a position within an area of an advertisement displayed on the web page,
The display control unit displays the operation guide at a position within the area of the advertisement indicated by the advertisement position information,
The guidance display program according to claim 1. The display control unit causes the web page to display guidance of the operation after a predetermined period has elapsed since the web page was displayed.
The guidance display program according to any one of claims 1 to 3. The acquisition unit acquires the guidance information including normal operation information indicating a normal operation content in the operation item displayed on the web page,
The display control unit displays the operation guidance on the web page when the operation performed by the user in the operation item is different from the normal operation content indicated by the normal operation information,
The guidance display program according to any one of claims 1 to 4. The acquisition unit corresponds to the operation item displayed on the web page, and acquires the guidance information including a plurality of operation patterns corresponding to the guidance of the plurality of different operations,
The display control unit causes the web page to display guidance of the operation corresponding to the operation pattern selected by the user,
The guidance display program according to any one of claims 1 to 5. The acquisition unit acquires the guidance information including an operation order associated with each of a plurality of operation items displayed on the web page,
The display control unit causes the user to perform a predetermined operation on the first operation item after displaying the operation guidance corresponding to the first operation item of the plurality of operation items on the web page. In this case, the operation guide corresponding to the second operation item corresponding to the next operation order of the first operation item in the plurality of operation items is displayed on the web page,
The guide display program according to any one of claims 1 to 6. The display control unit changes a display mode in a region of operation items displayed on the web page as guidance of the operation,
The guidance display program according to any one of claims 1 to 7. When the user performs an operation of registering an operation guide regarding the web page, the computer serves as an operation receiving unit that receives the operation performed by the user on the web page while the web page is displayed. To make it work,
The transmission unit associates the page identification information corresponding to the web page with the guidance information based on the operation performed by the user accepted by the operation acceptance unit and transmits the information to the information providing device.
The guidance display program according to any one of claims 1 to 8. The operation receiving unit receives, for each of the plurality of web pages, an operation performed by the user on the web page while the web page is displayed,
The transmission unit, for each of the plurality of web pages, transmits the guidance information including the transition order in which the plurality of web pages are transitioned and the page identification information in association with each other, to the information providing device.
The guidance display program according to claim 9. Computer running,
A step of transmitting page identification information for identifying a web page accessed by a web browser to an information providing device that provides guidance information for guiding an operation regarding the web page,
Acquiring the guidance information corresponding to the transmitted page identification information from the information providing device,
Displaying an operation guide based on the guide information on the web page,
A method of displaying guidance. An operation guidance system comprising: a user terminal that displays a web page; and an information providing device that provides the user terminal with guidance information that guides operations related to the web page,
The information providing device,
A page information acquisition unit that acquires page identification information that identifies the web page accessed by the web browser of the user terminal;
A transmission unit that transmits the guide information corresponding to the page identification information to the user terminal,
Have
The user terminal is
A page information transmission unit that transmits the page identification information to the information providing device,
A guide information acquisition unit that acquires the guide information transmitted by the transmission unit, and a display control unit that displays a guide of an operation based on the guide information on the web page,
Has,
Operation guidance system. The information providing device learns the guidance information based on teacher data that is a combination of the page identification information corresponding to a predetermined web page and the operation content performed by a plurality of users on the predetermined web page. Further has a learning unit to
The transmission unit transmits, to the user terminal, the guidance information learned by the learning unit, which corresponds to the page identification information acquired by the page information acquisition unit.
The operation guidance system according to claim 12.

Images