JP2020074117A - Business processing device, information processing method, and program - Google Patents

Abstract

To provide a guidance and a help function of an operation method of a user by a guide video when a business processing program for business processing of a company is executed, and to adjust a data size of the guide video.SOLUTION: A business management device includes: business management program storage means; video file storage means; output means; and control means. The business management program storage means stores a business processing program for managing business processing of a company. The output means outputs a plurality of different operation screens to which an operation of a user on the business processing program is input. The control means controls the video file storage means so that images of each of the operation screens in the specified range are recorded as the video image file when the operation of the user of selecting the specified range on each of the operation screens is received as the video file during execution of the business processing program.SELECTED DRAWING: Figure 5

Description

  The present invention, in a business management system equipped with business software for performing business processing of a company, can provide guidance of a user's operation method and a help function by a guide video, and further, a function of generating and editing the guide video can be provided to the user. The present invention relates to a business management system, etc. that can be used by inquiring from the side and explaining the contents of requests.

  In recent years, a so-called EPR (Enterprise Resource Planning) package has been introduced into business software that performs business processing of companies, for example, various business processing such as financial accounting processing, tax filing processing, attendance management processing, payroll processing, etc. However, it is becoming widespread to improve the efficiency of work by operating it company-wide and linking each work.

  On the other hand, with such integrated business software, there are various internal rules and unique systems depending on the scale and business type of the company to be installed, and in that state, install the integrated business software designed by another company. It is almost impossible to operate with standard software, various customization items occur, and while carefully discussing them prior to operation or conducting trial operations, different companies There is also a need for steady improvement activities that combine cultural information.

  In such integrated business software and individual business software, a so-called help function for guiding the usage method has been conventionally proposed in various forms and features.

  For example, in Patent Document 1 below, when performing data input processing for each item from various data registration / input screens using corporate business software, the contents to be input to the item are unclear or unknown. In consideration of the case, it is a technology that provides a system that automatically displays the reference window screen for each item in advance, and in addition to the data registration / input screen display means of the business control system, the input items within that screen By providing the data item input display means for displaying the cursor in the order of input and the input guidance reference screen display means for the input item, the business software user can easily and quickly register and register data without looking at the manual. A technique capable of inputting and improving work efficiency is disclosed.

  Further, in Patent Document 2 below, when a user presses an operation assistance key, he / she can intuitively understand and can obtain operation assistance quickly and easily without reading a text help message like an operation manual. The task is to provide an easy-to-use video help guidance method. The help guidance information represented by the time-series data (video) of the image is stored in the storage means, and the stored video help guidance information can be stored at any time. By displaying on the display means by calling and moving image, when the user calls the help, the help guidance information is presented by moving image so that the display area of the help guidance information does not overlap with the display area during work. The technology for displaying is disclosed.

  Further, in Patent Document 3 below, in order to solve the problem that Q & A information is conventionally handled on a text basis and the intention of a question cannot be accurately conveyed, at least one of a still image, a text and a voice, and a moving image are described. And a server device that stores a know-how folder of question and answer information for screen operation, and is connected to the server device via a network, records question information of the screen operation and registers it in the server device, and from the server device A first client device that searches and browses the answer information of the screen operation is connected to the server device through a network, and searches and browses the question information of the screen operation from the server device, and at the same time responds to the question information. By including a second client device that records answer information and registers it in the server device, It is possible to convey the intent of the question correctly, help desk system is disclosed that it is possible to obtain also easy to understand answer.

  Further, in Patent Document 4 below, it is not necessary to prepare a large number of operation manuals, a FAQ is posted on a homepage, and a support center staff member directly answers a user's question each time an operation trouble occurs. The object is to provide accurate help information for a user's operation trouble, without depending on the communication means, and a communication means capable of communicating with a support terminal that supports the operation of the image forming apparatus, and communication contents with the communication terminal that communicates. Is stored in the storage means as moving image data, and the conversation content between the support staff and the operating user is stored in the storage unit in association with the moving image data as voice data, and the saved moving image data and voice data. The image forming apparatus provided with a reproducing unit for reproducing the image in response to a request from the operating user or another user is It is.

  Further, in Patent Document 5 below, it is an object to realize moving image editing in consideration of the temporal length of the moving image and the restriction of the file size occupied by the moving image, and the edited image is actually compressed by MPEG2 or the like. Alternatively, by extracting a representative frame for each scene of the edited result image and performing compression within that frame, and by inferring the file size after compression from the total size, the compressed file of the edited result image The size is calculated, the calculated file size is presented to the user in a graphical display according to the length of the file amount scale, the target file size is also indicated by the target file amount scale, and the file size occupied by the moving image is restricted. It becomes possible to edit a moving image in consideration, and DVD-RAM is used as a filing device. It is possible to realize the optimum environment for video editing system using discloses a technique called.

JP 2002-108815 A JP 2002-041196 A JP, 2003-256643, A JP, 2010-277474, A Japanese Patent No. 3746112

  However, the conventional guidance as disclosed in Patent Document 1 is insufficient to explain how to use the recent enterprise business software, which has become complicated in operation.

  Only by showing the user the moving image help guidance in Patent Document 2, the guidance regarding what kind of procedure the user is operating, problems with cooperation with other systems and software unique to the company, etc. Then, it is difficult to create a moving image because the problematic part cannot be predicted in advance.

  In the help desk system of Patent Document 3, it is possible to search and browse from a plurality of client devices as know-how, but no consideration is given to disclosure to a third party and confidentiality of know-how and personal information. Further, with respect to the generation and storage of the moving image, the limitation on the storage capacity and the like are not taken into consideration, and the storage capacity of the client device in particular may be squeezed, and the system operation may become unstable.

  Patent Document 4 also specifies a function of masking confidential information such as a user ID, an e-mail address, a document name, and a preview screen when reproducing to other users. However, since the technique of Patent Document 4 is limited to the standard operation input information and the display information on the operation screen of the image forming apparatus, it is necessary to know in advance which position of which screen the user ID and the like are displayed. Position information can be set by programming, but the technology of Patent Document 4 can be easily applied to corporate business software that has a wide variety of operation contents, input / display items, and considers cooperation with other software. It cannot be applied.

  In Patent Document 5, image compression is performed in consideration of a moving image file size after editing. However, when a moving image help system of enterprise business software is assumed, while considering the file size from the time of capturing a moving image, Although it is necessary to monitor the margin for the storage capacity, the technique of Patent Document 5 does not consider the file size of the image being recorded.

  In view of the above circumstances, an object of the present invention is to provide a guidance video of a user's operation method and a help function when executing a business processing program for business processing of a company, and to provide the guidance. It is to provide a business management device or the like that can adjust the data size of a moving image.

  In order to achieve the above object, a job management apparatus according to an aspect of the present invention includes a job management program storage unit, a moving image file storage unit, an output unit, and a control unit. The business management program storage means stores a business processing program for managing business processing of a company. The output means outputs a plurality of different operation screens into which user's operations relating to the business processing program are input. When the user's operation of selecting a designated range on each operation screen is accepted during execution of the business processing program, the control means displays the image of each operation screen in the designated range as the moving image file. The moving picture file storage means is controlled so as to be recorded as.

  According to this configuration, the business management apparatus records the moving image file according to the selection of the specified range of each operation screen during the execution of the business processing program. Therefore, the operation method of the user is guided by the guidance using the moving image file. It is possible to realize the guidance and help function of and to adjust the data size of the moving image file. For example, the storage capacity can be reduced by not storing an unnecessary image portion in the guide on the operation screen.

  The control means outputs the specified range as a rectangular frame on each of the operation screens, and outputs the data size information about the recordable data size of the moving image file in the vicinity of the rectangular frame. You may control.

  Thereby, the business management apparatus can allow the user to grasp the data size required for recording the moving image file according to the size of the specified range selected by the user.

  The control means may control the output means to output, as the data size information, time information indicating a recordable time of the moving picture file calculated based on the remaining storage capacity of the moving picture file storage means. ..

  As a result, the job management apparatus allows the user to grasp the maximum recording time of the moving image according to the size of the specified range selected by the user, and to easily determine how long the moving image file needs to be stored. it can.

  The control means may control the output means so as to enlarge, reduce, or move the rectangular frame in accordance with the operation of the user.

  Thus, the business management apparatus can allow the user to adjust the data size of the recorded moving image file by enlarging, reducing, or moving the rectangular frame.

  The control means may control the output means so as to update the data size information according to the area of the rectangular frame to be enlarged or reduced.

  As a result, the job management apparatus can allow the user to grasp the data size of the recordable moving image file each time the user enlarges or reduces the rectangular frame, and adjusts the data size accordingly.

  The control means may change the bit rate at the time of recording the moving image file according to the area of the rectangular frame to be enlarged or reduced.

  Accordingly, the business management apparatus can adjust the bit rate of the moving image file according to the area of the rectangular frame so that the data size of the moving image file does not become too large.

  When the operation of enlarging or reducing the rectangular frame is accepted, the control means gives an instruction as to whether or not to permit the change of the bit rate according to the enlargement or reduction, before changing the bit rate. The output means may be controlled so as to output a confirmation screen for receiving.

  With this, the business management apparatus confirms with the user whether to allow the deterioration of the image quality of the moving image file by changing the bit rate according to the enlargement or reduction of the rectangular frame, or to improve the image quality of the moving image file, It is possible to execute the bit rate variable processing desired by the user.

  The control means controls the output means so as to output a moving image editing screen capable of accepting the user's operation of editing the recorded moving image file, and updates the moving image file according to the user's editing operation. You may.

  As a result, the business management apparatus reduces the recording capacity of the moving image file by allowing the user to perform editing work such as adding various information to the recorded moving image and deleting unnecessary parts, and the moving image file can be saved outside. It is possible to reduce the size of transmission data when transmitting to the.

An information processing method according to another aspect of the present invention is an information processing method in a business management device that stores a business processing program for managing business processing of a company,
Output multiple different operation screens to which the user's operations related to the business processing program are input,
Recording the image of each operation screen in the specified range as a moving image file when the operation of the user selecting the specified range on each operation screen is received during execution of the business processing program ..

A business management program according to still another aspect of the present invention is a business processing program for managing business processing of a company,
A step of outputting a plurality of different operation screens into which user operations relating to the business processing program are input;
When the operation of the user selecting the designated range on each of the operation screens is received during execution of the business processing program, a step of recording the image of each of the operation screens in the designated range as a moving image file, Let it run.

  As described above, according to the present invention, when executing a business processing program for business processing of a company, it is possible to provide guidance of a user's operation method and a help function with a guidance video, and The data size can be adjustable. However, the effect does not limit the present invention.

1 is a configuration diagram of a business management system according to an embodiment of the present invention. It is a block diagram of the work support apparatus which concerns on one Embodiment of this invention. It is a block diagram of the work management apparatus which concerns on one Embodiment of this invention. It is an explanatory view of a screen of a business management program concerning one embodiment of the present invention. It is an explanatory view of a screen of a business management program concerning one embodiment of the present invention. It is an explanatory view of a screen of a business management program concerning one embodiment of the present invention. It is an explanatory view of a screen of a business management program concerning one embodiment of the present invention. It is an explanatory view of a screen of a business management program concerning one embodiment of the present invention. FIG. 7 is an explanatory diagram of a moving image reproduction screen of the business management program according to the embodiment of the present invention. It is a block diagram of the recording program which concerns on one Embodiment of this invention. It is recording setting information according to an embodiment of the present invention. 6 is an operation flowchart of a moving picture program according to an embodiment of the present invention. It is explanatory drawing of the screen of the moving image edit program which concerns on one Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. The following embodiments are preferred specific examples of the present invention and disclose various preferable techniques, but the technical scope of the present invention is not limited to these aspects.

[Business management system configuration]
FIG. 1 is a diagram showing a configuration of a business management system according to an embodiment of the present invention. As shown in the figure, this system is composed of a support center 200 and a plurality of clients 100 (100A, 100B, ...) Connected via the Internet 50.

  The client 100 is a company that introduces a business management system so that the business management system including the business management program operates the business management. The number of clients is not limited to the two shown in the figure, and may be larger or single.

  In the client 100, a plurality of business management devices 130 and a business management server 110 that integrates them are installed, and further a database (hereinafter DB) 120 is installed.

  The business management server 110 and the plurality of business management apparatuses 130 are communicably connected to each other by a corporate network such as a LAN (Local Area Network). Although not shown, the business management server 110 is also equipped with a mechanism such as a firewall that restricts access from other companies or the outside.

  The work management server 110 is further connected to the Internet 50, and is capable of communicating with the outside, especially transmitting and receiving data to and from the work support device 210 of the support center 200.

  The business management apparatus 130 is typically a business PC (Personal Computer) assigned to an employee of the company of the client 100. The business management program is installed in the PC to act as the business management apparatus 130. However, the PC may have a function for other purposes. Further, instead of the PC, a tablet terminal, a smartphone or the like in which the business management program is installed may function as the business management device.

  Each business management apparatus 130 is not directly connected to the Internet 50, and a proxy server function (not shown) built in the business management server 110 relays the Internet connection from each business management apparatus 130. Further, although the DB 120 is connected to the business management server 110, the DB 120 can be shared by each business management device 130, or can be accessed for each information of the individual DB 120 according to the access right setting status. It is set. A mail server and a Web server (not shown) are appropriately installed in the support center 200 and each client 100.

  The support center 200 is an organization that maintains and supports a business management program used in the business management apparatus 130 and other customer support, and is typically a department of a manufacturer and distributor of a business program.

  The business support device 210 of the support center 200 is also a business PC like the business management device 130, but there are a plurality of business support devices 210 in the support center 200, and a plurality of support personnel share the support work. You may do it.

  However, even in that case, the DB 220 is often unified. Further, the business support device 210 and the DB 220 under it are basically not accessible from the client 100. In addition, access from one client 100 to another client 100 cannot be performed in the same manner.

  Further, in the present embodiment, the service provided by the business support device 210 of the support center 200 is provided as a consultation / reception of a custom-made specification or to a newly introduced client as a customer service other than the maintenance and support of the above-mentioned mere business management program. It also includes work such as instruction and education on how to use the business support program. That is, the support engineer on the support center 200 side includes a system engineer.

[Business support device configuration]
FIG. 2 is a diagram showing the configuration of the business support apparatus 210 according to this embodiment.

  As shown in the figure, the work support device 210 includes a CPU (Central Processing Unit) 21, a display device 22, an input device 23, a communication interface 24, and a storage device 25.

  A RAM (Random Access Memory) and a ROM (Read Only Memory) not shown are also connected to the CPU 21. The CPU 21 appropriately accesses a RAM or the like as necessary, and performs overall control of each block of the work support apparatus 210 while performing various arithmetic processes. Further, the ROM is a non-volatile memory in which firmware and parameters to be executed by the CPU 21 are fixedly stored, and the RAM 13 is used as a work area of the CPU 21 and the like, and an OS (Operating System) and various kinds of programs being executed. Temporarily holds programs and various data being processed.

  The display device 22 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic Electroluminescent Display), a CRT (Cathode Ray Tube), or the like, and displays an operation screen of a business management program described later.

  The input device 23 is, for example, a keyboard, a mouse, a touch panel, etc., and receives a user's operation on the operation screen during execution of a program such as the business management program.

  The communication interface is, for example, a NIC (Network Interface Card) or a wireless communication interface, and is responsible for communication processing between the client 100 and the business management server 110.

  The storage device 25 is, for example, a non-volatile memory such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or another flash memory.

  The storage device 25 has hardware such as the display device 22, the input device 23, and the communication interface 24 and functions on the CPU 21. The job management program P1, the recording program P2, the spreadsheet program P3, the document creation program P4, and the browser program. The programs such as P5, the moving picture reproducing program P6, the mail program P7, the above hardware and the above OS for causing each program to function are stored, and these are executed under the control of the CPU 21.

  Note that the spreadsheet program, the document creation program, the browser program, etc. are typical examples of other programs with respect to the business management program P1.

  The database 220 stores recording files and the like generated by the recording program P2.

  In addition to the business support device 210, a single support center server device may be provided.

[Configuration of business management device]
FIG. 3 is a configuration diagram of the work management apparatus 130 according to the present embodiment.

  As shown in the figure, the business management device 130 has a CPU 11, a display device 12, an input device 13, a communication interface 14, and a storage device 15, like the business support device 210.

  The configurations and functions of these hardware are the same as the respective hardware of the business support apparatus 210.

  Further, the storage device 15 has a task management program P1, a recording program P1, a spreadsheet program P3, a document creation program P4, a browser program P5, a moving image reproduction program P6, an in-house integrated program P8, which functions on the hardware and the CPU 11. Also, the above OS and the like for causing the above hardware and each program to function are stored, and these are executed under the control of the CPU 21.

  Similar to the above, a spreadsheet program, a document creation program, a browser program, etc. are typical examples of other programs with respect to the business management program.

  The in-house integrated program P8 is a so-called groupware, that is, a program in which a mail program, an information sharing bulletin board program, and the like are integrated, and is often customized for each company of the client 100.

[Example of operation screen of business management program]
Next, the operation screen of the work management program P1 will be described. 4 to 9 are explanatory diagrams of the operation screen of the business management program P1.

(Screen before recording operation)
FIG. 4 shows a typical screen of the business management program P1. The business management program P1 is basically the same program installed in each business management apparatus 130 of each client 100, and also installed in the business support apparatus 210 of the support center 200. The operation screen of the business management program P1 installed in each business management apparatus 130 of the client 100 will be described below as an example, but the operation screen of the business management program P1 installed in the business support apparatus 210 is the same.

  On the screen of the display device 12, a task bar 31 is displayed along the lower end, a start menu button 32 is displayed on the left end, and a plurality of link icons 33 are displayed on the right side.

  When the user clicks (presses) the start menu button 32, a program list or the like is displayed in a cascade form, and when the user selects the business management program P1, the business management program P1 is started. Alternatively, as the link icon 33, a shortcut of the business management program P1 may be resident on the taskbar 31 in advance.

  The business management program P1 is configured so that the programs for managing various business operations of a company each function as a module, as indicated by the processing general classification button 35 arranged along the left edge of the business management program window 34. There is. For example, typical individual programs include work programs, salary programs, and personnel programs. The work management program P1 may also be an integrated work management program including an entry program, an accounting program, a tax reporting program, and the like.

  When such a business management program P1 is installed on the client 100 side, it may be installed in each business management device (PC) 130 of each employee of the client 100, or installed in the business management server 110. However, the work management apparatus 130 may function as a thin client terminal. In any case, data relating to individual business management (for example, personnel information, salary information, attendance information, etc.) is centrally recorded in the DB 120 of the business management server 110.

  The work management program window 34 of the work management program P1 includes a processing in-process classification window 34a in which information about the individual program selected from the processing large classification button 35 is displayed, and a specific operation screen by the in-process classification window 34a. And a processing window 34b to be displayed.

  Below the plurality of menu buttons 36 at the upper end of the work management program window 34, for example, a plurality of tool buttons 37 are arranged in a horizontal row. These tool buttons 37 are buttons that function in any of the individual programs indicated by the processing major classification button 35.

  Among them, the tool button arranged at the right end is the recording start button 38, and the tool button on the left side thereof is the help button 39. The help button 39 is a button that can call up guidance information using normal characters and illustrated explanations, but can also call up recording help information to be described later. The recording start button 38 is a button for starting a recording program for creating and editing the recording help information.

  FIG. 4 shows a state in which two types of programs are activated on the screen of the display device. What is displayed in the foreground is the job management program window 34 of the job management program P1, and on the back surface thereof. The other program window 41 is hidden. As a specific example of the other program, a program such as a spreadsheet program may be manufactured and sold by a different manufacturer from the business management program. In the figure, the other programs are running, but are shown by broken lines to show that the window is not active.

  While the business management program P1 and other programs are being executed, the user (employee of the client 100, etc.) is confused about how to use the business management program P1, or the data of the other programs is rational. When the user tries to import data, etc., but the procedure is not listed in the above-mentioned “Help”, the user may make an inquiry to the support center 200.

  In that case, in telephone support, it may be difficult for the user to explain the content of the work or the state to be solved. Therefore, if possible, the state of the operation screen is directly shared between the user and the support center 200, Sometimes you may want to get an explanation or a consultation.

  Therefore, the business management program P1 according to the present embodiment has a function of recording (recording) the state of the operation screen of the business management program P1 as a moving image file, as described below, and the user stores the moving image file. By sharing with the support center 200, it is possible for the support center 200 to grasp the operation status of itself.

  First, in the job management program P1, when the recording start button 38 is clicked, the background color of the recording start button 38 changes (for example, from white to gray) as shown in FIG. The recording start dialog 38a is displayed at. In the recording start dialog 38a, a start menu for recording, editing, reproducing, setting, etc. is also written. When the user clicks one of them, the desired menu is started. Here, first, "record" is clicked from the recording start dialog 38a.

(Screen after selecting recording)
FIG. 5 shows a screen in a state after the user clicks the recording in the recording start dialog 38a from the recording start button 38 on the operation screen of the work management program P1.

  In this case, first, the background color of the recording start button 38 is further changed (for example, from gray to black), and the screen of the display device 12 has a rectangular frame (window) region in which a partial region is open and a grayed-out region around the rectangular frame (window) region. (Background portion 43). In this state, the inside of the rectangular frame other than the background portion 43 becomes the recording range frame 42. At this time, a message such as “Record this range / adjust the range by dragging.” Is displayed as a hint dialog.

  Further, at the lower right corner of the recording range frame 42, a drag operation unit 44 for adjusting the range (area) by enlarging or reducing the recording range frame 42 is provided, which is indicated by an arrow.

  Further, a recording information display unit 45 is displayed below the drag operation unit 44 at the lower right of the recording range frame 42. On the recording information display section 45, the recordable data size of the moving image file to be recorded and the recordable time are displayed. Details of the recordable data size and the recordable time will be described later.

  Further, on the right side of the recording range frame 42, a notation “Do you want to record a moving image?” And a dialog section 46 having “Yes” and “Cancel” buttons are displayed, and the user is prompted for the dialog section 46. Recording of the operation screen in the recording range frame 42 can be started by an operation.

  In addition, a recording program tool icon 47 indicating the execution state of the recording program P2 is always displayed on the task bar 31 at the lower end of the display device screen regardless of whether the business management program P1 is being executed. Until the button 38 is clicked and recording is started, the recording program tool icon 47 is displayed in a blinking state. The recording program tool icon 47 not only displays the recording state, but can also accept operations such as recording start and end from the user.

(Screen when dragging the recording range frame)
FIG. 6 shows a screen in which the user drags the recording range frame 42 on the operation screen of the work management program P1.

  As shown in the figure, by dragging the drag operation portion 44 of the recording range frame 42 in the lower right direction, the recording range frame 42 expands in the lower right direction, and the area of the background portion 43 decreases accordingly. ing. Further, the recording information display unit 45 is also moving in the lower right direction as the recording range frame 42 is enlarged, and the recordable data size therein is unchanged from that of FIG. It can be seen that it is decreasing compared to 5.

  That is, in FIG. 5, the recordable time of the record information display section 45 is displayed as 120 min, but in FIG. 6, it is displayed as 90 min, which shows that the recordable time is reduced from 120 minutes to 90 minutes. This is because as the recording range frame 42 is expanded, if the same recording condition (same bit rate and same encoding method) is used, the recordable time is reduced in inverse proportion to the area ratio of the recording range frame 42. Because it will be.

  Therefore, if the width of the recording range frame 42 is doubled by the operation of the drag operation unit 44, its area is quadrupled and the recorded data size related to the recordable time is also quadrupled. When is expressed by the recordable time, the recordable time is significantly reduced.

  As described above, recording is started when the user clicks "Yes" in the dialog section 46. Note that recording may be started by clicking inside the recording range frame 42 instead of the dialog section 46, and it is effective to enable both of them.

  As described above, in the job management program P1 of the present embodiment, the user can adjust the data size of the created moving image file in accordance with the selection of the recording range frame 42 during the operation of the recording program P2. In addition, by setting an unnecessary screen portion in the operation screen outside the recording range frame 42, the data size of the moving image file can be reduced. Further, by graying out the background portion 43 with respect to the recording range frame 42, it is possible to easily identify the area to be recorded. Further, depending on the size of the recording range frame 42, the user can be made aware of the required storage capacity and the like on the recording information display section 45.

(Screen after recording starts)
FIG. 7 shows the screen in the state after the recording is started by the operation on the dialog section 46 in the business management program P1.

  As shown in the figure, when recording is started, the recording program tool icon 47 is displayed in a lighting state in a color different from that before starting (red is preferable during recording). Further, the background portion 43 around the recording range frame 42 continues to display a grayed out state.

  It should be noted that during recording, adjustments such as not graying out the background portion 43 or making the grayed-out density lighter are possible by description or rewriting in the recording setting information described later. In this case, instead of graying out the background portion 43, square mark-shaped marks may be displayed at the four corners of the recording range frame 42.

  During recording, the storable data size and the recordable time of the recording information display section 45 are gradually reduced and displayed. Information similar to that of the recording information display section 45 may be displayed on the recording program tool icon 47, for example.

  After that, when the user ends the recording, when the user clicks the recording program tool icon 47, a message "Do you want to end the recording?" Is displayed in the dialog section 46. When the user clicks "Yes" on the dialog 46, the recording ends. Then, the recorded moving image file is recorded and saved with a file name appropriately assigned to the specified folder according to the save folder information described in the recording setting information described later. At this time, the user may separately select and input a folder or file name to be recorded so that the file can be saved.

  The data during the recording operation is temporarily stored in a memory (RAM or the like) (not shown) of the work management apparatus 130, and is recorded in the storage device 15 at the end of the recording, but when the memory capacity is insufficient. May be configured to use the storage device 15 as virtual memory.

(Recording screen of screens of business management program and other programs)
FIG. 8 shows a screen for recording while displaying the business management program and other programs side by side.

  As described above, the recording program P2 of the business management program P1 of the present embodiment is not limited to the recording function of only the operation screen of the business management program P1 and can record the operation states of other programs. That is, in the present embodiment, the user can record any position on the screen of the display device 12 by operating the size and position of the recording range frame 42 described above.

  In the figure, when the user first selects recording from the tool button 37 of the work management program P1 to start recording, then clicks another program window 41 to activate it and operate data of another program. Shows the state of. Even in this state, the recordable time and the like are displayed on the record information display section 45 as in the above, and when the user wants to end the recording, the user instructs the end by operating the recording program tool icon 47 of the task bar 31.

  FIG. 9 is an explanatory diagram of a moving image reproduction screen of the business management program according to the embodiment of the present invention. In the example of the figure, a moving picture file saved under the file name of "data movement 1.mp4" is displayed on the moving picture reproducing program window 50 by a moving picture reproducing program (not shown) attached to the OS of the work management apparatus 130. It is in the state of being reproduced.

  As shown in the figure, the operation screen states of both the work management program P1 and the recording range frame 42 of another program are stored as a moving image file. This moving image file can be reproduced even on a PC or the like that does not have the business management program P1 installed.

[Structure of recording program]
Next, the configuration of the recording program P2 will be described. FIG. 10 is a diagram showing the configuration of the recording program P2.

  As shown in the figure, the recording program P2 includes a recording program activation unit 51, a screen control unit 52, a screen extraction unit 53, a moving image reproduction editing unit 54, and a moving image generation unit 55, and the recording setting information 56 is included in each of these units. Each piece of information in the moving picture reproduction program library 57 is read from the storage device 15 and is appropriately rewritten to operate.

  The recording program starting unit 51 controls the display of the above-mentioned recording start dialog 38a and the response at the time of selecting each item displayed in the recording start dialog 38a.

  The screen control unit 52 controls display of the recording range frame 42, calculation of display information at the time of a drag operation on the drag operation unit 44, and the like.

  The screen extraction unit 53 captures the operation screen and temporarily stores it as a moving image in the memory.

  The moving image reproduction / editing unit 54 provides a moving image file editing function described later.

  The moving image generation unit 55 provides a moving image encoding function as a final process of an editing function described later.

  The moving picture reproduction program library 57 is a program library related to moving picture reproduction used by the moving picture reproduction program P2 provided by the OS manufacturer attached to the OS, and has a reasonable reproduction function in the moving picture reproduction editing unit 54. It is a group of programs that can be diverted.

  FIG. 11 shows details of the recording setting information 56.

  As shown in the figure, the recording setting information 56 includes display screen information 61, storage folder information 62, recording allocation data amount information 63, bit rate information 64, and creator name information 65. The information can be changed by the user to any information.

  The display screen information 61 includes, for example, setting information such as the screen size of the display device 12 of the work management apparatus 130 and the number of vertical and horizontal display pixels.

  The save folder information 62 includes setting information of a path of a file for saving moving image information.

  The recording allocation data amount information 63 is setting information when a part of the storage capacity of the storage device 15 of the business management apparatus 130 is allocated as a recordable capacity, and as a default value, the remaining storage capacity of the storage device 15 is set. For example, a storage capacity of 80% is set.

  The bit rate information 64 is setting information of the bit rate of the image to be recorded.

  The creator name information 65 is setting information such as a user name or an employee code associated with each login ID of the business management apparatus 130 received from the business management server 110.

[Operation of business management system]
Next, the operation of the business management system configured as described above will be described. Here, the operation of the business management apparatus 130 when the business management program P1 is installed in the business management apparatus 130 and a moving image file is stored in the storage device 15 of the business management apparatus 130 will be described.

  In this case, the operation is executed by the cooperation of the CPU 11 and other hardware of the work management apparatus 130, and the work management program P1 and the recording program P2. In the following description, for convenience, the CPU 11 will be the main subject of operation.

[Recording process]
FIG. 12 is a flowchart showing the recording operation of the job management apparatus 130 according to this embodiment.

  As shown in the figure, when recording is selected by the user via the recording start dialog 38a, the CPU 11 reads the display screen information 61 from the recording setting information 56 (step S1).

  Subsequently, the CPU 11 similarly reads the recording allocation data amount information 63 from the recording setting information 56 (step S2).

  Subsequently, the CPU 11 inputs information (range selection information) regarding the recording range frame 42 (step S3). This processing includes display processing of the recording range frame 42 and gray-out processing of the background portion 43 around it.

  Subsequently, the CPU 11 calculates the recordable data size (step S4). Specifically, the CPU 11 calculates the data size of the remaining storage capacity of the storage device 15 that can store the moving image file in accordance with the recording allocation data amount.

  Subsequently, the CPU 11 calculates, based on the area of the recording range frame 42, the recording time required when recording a moving image of the size of the recording range frame 42 to the above-mentioned recordable data size as the recordable time information. (Step S5).

  Specifically, the CPU 11 sets the moving image file size (MB) when the operation screen of the recording range frame 42 is recorded for one minute, based on the values of the vertical pixel and the horizontal pixel of the recording range frame 42, for example, Vertical pixel × horizontal pixel × 60 (seconds) × bit rate (bps) ”, and the recordable time is calculated by dividing the recordable data size by the calculated value.

  Subsequently, the CPU 11 displays the calculated recordable data size information and recordable time information on the current recording information display section 45 (step S6).

  Subsequently, the CPU 11 monitors whether a recording start operation has been input by the user via the dialog unit 46 (step S7).

  When the user instructs to start recording (Yes), the CPU 11 extracts (captures) the screen of the recording range frame 42. On the other hand, if the start of recording is not instructed (No), the CPU 11 returns to step S3 and detects a change in the range selection information (area of the recording range frame 42) by the drag operation on the drag operation unit 44 by the user, The operations of steps S4 to S6 are repeated.

  When the extraction of the image of the recording range frame 42 is started, the CPU 11 extracts the screen inside the recording range frame 42 at that time and stores it in the memory, and whether or not the recordable time has elapsed (or the recording Whether the data size exceeds the recordable data size is monitored (step S9).

  When the recordable time has not elapsed (No), the CPU 11 monitors whether or not a recording stop operation is input by the user via the dialog unit 46 (step S10).

  When the operation for stopping the recording is not input (No), the CPU 11 continues the extraction of the screen within the recording range frame 42 while repeating the monitoring of the steps S9 and S10.

  When the recordable time has elapsed in step S9 (Yes) and when the operation for stopping recording has been input in step S10 (Yes), the CPU 11 stops recording and saves the moving image file up to that point from the memory. It is moved to the storage device 15 and stored (step S11). This completes the recording process.

  At this time, the CPU 11 may omit the data from the time when the recording stop operation is input to a few seconds before. This is because it is considered that the user often does not need the image of the portion of the moving image file in which the last recording stop operation appears.

[Video editing process]
The moving image file once stored in the storage device 15 can be reproduced by a general-purpose moving image reproducing program attached to the OS. It also has an editing function. FIG. 13 is an explanatory diagram of a screen of the moving image editing program.

  FIG. 13 shows a screen in a state after the user clicks “Edit” in the recording start dialog 38a shown in FIG. 4 and selects one from the list of recorded moving image files.

  This video editing screen includes a video display window 71 for playing a recorded video file, an additional information display window 72 for displaying information such as characters and figures to be added to the video file, and a chime showing a time chart of the video file. It has a chart window 73.

  On the moving image editing screen, the user appropriately operates the time bar 74 in the horizontal direction to move the playback position of the moving image file, or clicks the play button 75 to move the moving image in real time display, while moving the desired image. Stop at the position once. Therefore, it is possible to add information such as an elliptical diagram and characters displayed in the additional information display window 72 of FIG.

  The time chart window 73 is provided with an additional information bar 77 for each additional information, and the user drags the additional information bar 77 left and right to appropriately change the display length and timing of the additional information. It is also possible. In addition, on the edit menu bar 76, a function of cutting a part of the original moving image to make the entire moving image shorter, a sound file stored in the storage device 15, or a microphone input unit (not shown) is provided. It also has the ability to insert voice in real time via.

  The moving image file edited in this way is just a set of the moving image and the added information such as lines, characters, and voices. Here, when the user clicks the re-recording button 78 at the lower right of the video editing screen, the recording program P2 plays the video file from the 0 position of the time bar 74, and then adds the added lines and characters. While displaying the information together, the display information is collectively re-recorded as a moving image file.

  Further, the user can further edit the re-recorded moving image file by clicking the re-editing button 79 to the left of the re-recording button 78.

  The file that has been re-recorded throughout is the information that lines, characters, voice, etc. were added to the above-mentioned video file, and part of the video was deleted, but as a whole, it is a video file Is recorded as the format (for example, extension .mp4). As a result, a moving image file that can be reproduced by another moving image reproducing program or the like is completed.

  The moving image file created as described above may be stored in the storage device 15 of each work management apparatus 130. However, when making an inquiry to the support staff of the support center 200, the user needs to use the in-house integrated program P8. With the mail function of, the video file can be attached and sent to the support center.

  In the support center 200, the transmitted moving image file can be reproduced to know the information of the inquiry accurately, and the subsequent measures can proceed smoothly. Further, from the support center 200 side, similarly, by using the moving picture program of the business management program P1 of the business support apparatus 210, a moving picture file in which lines, characters and voices are further added is created and sent back to the client 100, or It is also possible to record the operation state and send the edited moving image file.

  According to the present embodiment, in a business management system equipped with business software for executing business processing of a company, by recording the operation screen as a video file, the guidance of the operation method of the user and the help function are provided by the guide video. In addition, the function of generating and editing the guide video can be used for inquiries from the user side to the support side and explanation of the content of the request. Furthermore, by specifying the range of the moving image file by the recording range frame 42, the data size of the moving image file can be adjusted.

[Modification]
The present invention is not limited to the above-described embodiments, but can be variously modified without departing from the scope of the present invention.

  In the above-described embodiment, the recording range frame 42 can be enlarged or reduced by the operation on the drag operation unit 44, but the recording range frame 42 may be further movable on the operation screen. For example, when the user clicks (on either side of) the recording range frame 42, the recording range frame 42 moves by a set amount in the direction of the clicked position from the center, or the user records It may be possible to move by dragging any one side of the range frame 42. As a result, even if there is a portion where the user wants to record the operation state outside the recording range frame 42 originally assumed by the user, it is not necessary to restart recording from the beginning, and convenience is improved.

  Further, when re-recording the edited moving image file, a process of thinning out and saving the same screen as a series of still image files may be performed without recording as a moving image file. As a result, the size of the recorded file is significantly reduced.

  In addition, when there is a part that does not move for a certain period of time in the moving image file (when the difference between each frame is close to zero), the recording program P2 may automatically delete the part or from the temporary memory. When moving to the storage device 15 and saving the moving image file, only a moving part of the moving image data may be selected and saved.

  Further, the recording program P2 may convert the moving image file into, for example, a presentation type file regardless of the format of the moving image file. Also, the name of the large-class processing program of the employment management program that is running when recording and the names of other programs that are running at the same time are acquired from the process information, and the screen status information is displayed in the properties of the recording file. It may be saved as (application name, page number, etc.) or may be added as all or part of the recorded file name. As a result, it can be effectively used for searching and sorting moving image files.

  Further, in the business management program P1 of the company, it is considered to be reluctant for the information such as the internal information of the client and the personal name to be visibly stored as it is in the moving image file. Therefore, it is desirable to devise an input item or the like in the work management program P1 so that a moving image is not captured in advance or that it can be easily edited.

  Specifically, in the business management program P1, a background color is set in advance in an area in which personal name and in-house information data is displayed, and the background color is set in the area for these data at the time of image capture in the recording process. It may be programmed to have a rectangular fill. Alternatively, the area may be processed by a blurring filter so that the character display is crushed by the background color. Since these methods do not use relatively complicated methods such as character recognition, they can be realized very easily, security can be ensured, and the operation to publish the created video to other clients is also allowed. You can

  In the above-described embodiment, the bit rate of the moving image file to be recorded is fixedly set by the recording installation information 56 during recording. However, the recording program P2 may change the bit rate according to a change in the area of the recording range frame 42 due to the user's operation on the drag operation unit 44. Specifically, the recording program P2 may decrease the bit rate when the area of the recording range frame 42 is enlarged, and may increase the bit rate when the area of the recording range frame 42 is reduced. As a result, adjustment is automatically performed so that the data size of the moving image file does not become too large.

  Further, the change of the bit rate may be executed each time the recording range frame 42 is enlarged or reduced, or by changing the area of the recording range frame 42 by a stepwise threshold value, the bit rate is changed step by step. You may break. Further, in that case, the recording program P2 notifies the user of the change of the bit rate (and / or the improvement / deterioration of the image quality due to the change) before executing the change of the bit rate, and whether or not to allow it. You may display the confirmation dialog which receives the instruction of. This prevents a bit rate change not desired by the user from being executed.

  In the above-described embodiment, the recordable data size is displayed on the recording information display unit 45, but instead of this, a moving picture file of a case where the moving picture in the recording range frame 42 is recorded for a predetermined time (for example, 1 minute) is displayed. The data size may be displayed.

  The job management apparatus 130 and the job support apparatus 210 of the job management system that execute the functions of the features described in the above embodiments, or the recording program P2 added to another application is separate from the job management program P1. In addition, it may be configured as a general-purpose recording program capable of recording, editing, and reproducing. As a result, a program with high versatility can be used in various devices, and the usage is expanded.

  In the above-described embodiment, the operation of the business management apparatus 130 that executes the business management program P1 and the recording program P2 has been described. However, the business management program P1 is installed in the business management server 110, and the business management apparatus 130 is a thin client. When functioning as a terminal, the business management server 100 operates similarly to each business management device 130. In this case, the storable time and storable data size in the recording information display unit 45 may be calculated based on the storage capacity of the storage device 15 of each work management device 130, or the storage device of the work management server 110 or It may be calculated based on the storage capacity of the database 120.

  INDUSTRIAL APPLICABILITY The present invention can be suitably used in a business management system equipped with business software for performing business processing of a company.

11, 21 ... CPU
12, 22 ... Display device 13, 23 ... Input device 14, 24 ... Communication interface 15, 25 ... Storage device 34 ... Job management program window 38 ... Recording start button 38a ... Recording start dialog 41 ... Other program window 42 ... Recording range Frame 43 ... Background part 44 ... Drag operation part 45 ... Recording information display part 46 ... Dialog part 47 ... Recording program tool icon 51 ... Recording program starting part 52 ... Screen control part 53 ... Screen extracting part 54 ... Video playback editing part 55 ... Video generation unit 56 ... Recording setting information 57 ... Video reproduction program library 61 ... Display screen information 62 ... Saved folder information 63 ... Recording allocation data amount information 64 ... Bit rate information 65 ... Creator name information 71 ... Video display window 72 ... Addition Information display window 78 ... Rerecord button 79 ... Reedit button 10 ... client 110 ... operations management server 120, 220 ... database 130 ... service management device 200 ... support center 210 ... work support device P1 ... service management program P2 ... recording program

Claims (6)

A business processing program storage means for storing a business processing program for managing business processing of a company;
A video file storage means for storing video files,
Output means for outputting a plurality of different operation screens into which user's operations relating to the business processing program are input;
When the user's operation of selecting a designated range on each operation screen is received during execution of the business processing program, an image of each operation screen in the designated range is recorded as the moving image file. Controlling the moving picture file storage means,
A work management apparatus, comprising: a control unit that processes an image of a predetermined area of an image recorded as the moving image file so that the displayed content cannot be visually recognized. The business management apparatus according to claim 1,
The work management device, wherein the control means processes an image of the entire area by using a background color of the preset area. The business management apparatus according to claim 2, wherein
The job management apparatus, wherein the control unit fills the image of the area with the background color of the preset area or applies a blurring filter using the background color to the preset area. The business management apparatus according to any one of claims 1 to 3,
The control means sets an area in which an input item of a personal name or in-house information is displayed as an area for processing the image. An information processing method in a business management device storing a business processing program for managing business processing of a company, comprising:
Outputting a plurality of different operation screens into which user operations relating to the business processing program are input,
When the operation of the user selecting the designated range on each of the operation screens is accepted during execution of the business processing program, the image of each of the operation screens in the designated range is recorded as a moving image file,
An information processing method for processing an image in a predetermined area of an image to be recorded as the moving image file so that the displayed content cannot be visually recognized. A business processing program for managing business processing of a company, comprising: outputting to the business management device a plurality of different operation screens through which user operations relating to the business processing program are input;
Recording the image of each operation screen of the specified range as a moving image file when the operation of the user selecting the specified range on each operation screen is accepted during execution of the business processing program,
And a step of processing an image in the area recorded in the moving image file so that the display content of the area set in advance cannot be visually recognized.