JP2020057329A - Guide system - Google Patents

Abstract

To provide a guide system that can improve customer satisfaction.SOLUTION: A guide system according to the present embodiment comprises: a registration device that receives selection of a character from a customer and photographs the face of the customer, and transmits information on the selected character and an image of the face of the customer; a server device that receives the information on the selected character and the face image from the registration device and stores in a storage unit while linking the information and the image to each other; and a plurality of guide devices that are installed corresponding to exhibits, photograph the face of the customer, transmit images of the photographed face to the server device, and output explanation data for the exhibits. The server device compares the face images received from the guide devices with the face image stored in the storage unit and extracts the information on the selected character linked to a matching face image. The guide devices output the explanation data in which a character corresponding to the extracted character information explains the exhibits.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a guide system for guiding an exhibit in an art museum, an exhibition hall, or the like.

  Conventionally, art museums and museums have introduced audio guides that provide visitors with audio commentary on exhibits. Visitors borrow and carry earphone equipment at the entrance. An exhibit number is shown near the exhibit, and when a visitor enters the exhibit number into the earphone device, an audio guide is played.

  Patent Literature 1 discloses that an ID transmitter is installed in an exhibit, an ID is received when a portable receiver carried by a user enters a transmission area of the ID transmitter, and the received ID is used as a trigger to guide an audio guide of the exhibit. Is started, an automatic reproduction audio guide system is disclosed.

  The conventional audio guide is a uniform service that provides exactly the same guidance to visitors, lacks in hospitality (hospitality), and the satisfaction of visitors is not high.

JP 2011-109629 A

  An object of the present invention is to provide a guide system that can improve customer satisfaction.

  The guide system according to the present invention is a guide system that outputs commentary data on a plurality of exhibits, and receives from a customer a selection of a character that gives a commentary on the exhibit from among a plurality of characters, and displays the face of the customer. A registration device for photographing and transmitting selected character information indicating a character selected by the customer, and a face image of the customer; receiving the selected character information and the face image from the registration device; A server device that stores the character information and the face image in a storage unit in association with each other, and is installed in correspondence with each exhibit, shoots the customer's face, transmits the shot face image to the server device, A plurality of guidance devices for outputting commentary data of the exhibit, wherein the server device stores the face image received from the guidance device and the storage unit in the storage unit. The extracted character information associated with the corresponding face image is extracted, and the selected character information is extracted, and the guidance device outputs commentary data that describes the exhibit in which the character corresponding to the extracted character information is displayed. is there.

  In one aspect of the present invention, the server device stores commentary data in which each of the plurality of characters describes each exhibit, transmits commentary data corresponding to the extracted character information to a guidance device, Outputs the commentary data received from the server device.

  In one aspect of the present invention, the server device transmits the extracted selected character information to a guide device, and the guide device stores commentary data in which each of the plurality of characters describes an exhibit, And output commentary data corresponding to the selected character information received from the server.

  In one embodiment of the present invention, the commentary data includes a primary commentary and a secondary commentary that describes the exhibit in more detail than the primary commentary, and the guidance device outputs the primary commentary after outputting the primary commentary. A selection is received from the customer as to whether or not to output the secondary commentary.

  The guide system according to the present invention is a guide system that outputs commentary data of a plurality of exhibits, and receives from a customer a selection of a character for explaining a exhibit from among a plurality of characters, and a device carried by the customer. From the device, received identification information unique to the device, selected character information indicating the character selected by the customer, a registration device that transmits the identification information, and the selected character information and the identification information from the registration device A server device that receives and receives the selected character information and the identification information in a storage unit in association with each other, and receives the identification information from the device installed for each exhibit and carried by a customer. And a plurality of guidance devices for transmitting the received identification information to the server device and outputting commentary data on the exhibit. The device compares the identification information received from the guidance device with the identification information stored in the storage unit, extracts selected character information associated with matching identification information, and the guidance device is the extracted character information. The character corresponding to the displayed character information outputs commentary data describing the exhibit.

  ADVANTAGE OF THE INVENTION According to this invention, when a customer approaches an exhibit, an explanation moving image by a customer's favorite character is reproduced, so that customer satisfaction can be improved.

It is a schematic diagram of a guide system concerning an embodiment of the present invention. It is a schematic diagram of a registration device according to the same embodiment. (A) is a schematic diagram of a guidance device according to the embodiment, and (b) is a diagram illustrating an example of a display screen. It is a figure showing composition and a functional block of a server device. It is a figure showing composition and a functional block of a registration device. It is a figure showing composition and a functional block of a guidance device.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  As shown in FIG. 1, the guide system according to the embodiment of the present invention is installed in an exhibition hall, a museum, a museum, or the like, and reproduces an explanatory video of an exhibit. The system includes a registration device 1 installed, a guide device 2 installed near each exhibit 3, and a server device 4 that transmits moving image data to the guide device 2.

  The registration device 1 and the server device 4 are communicably connected via a wireless or wired network. The plurality of guide devices 2 and the server device 4 are communicably connected via a wireless or wired network.

  As shown in FIG. 2, the registration device 1 includes a touch panel 1A, an imaging device 1B such as a digital camera, and a human sensor (not shown). When a user (a visitor) approaches the registration device 1, a human sensor detects the approach of the user and displays a character selection screen for guiding an exhibit in the venue.

  The character that can be selected is, for example, a character that appears in an animation in the case of an animation-related exhibition hall. The user selects a favorite character on the selection screen.

  When the user selects a character, the photographing device 1B photographs the face of the user. The shooting may be performed before selecting the character.

  The registration device 1 transmits the information of the character selected by the user and the photographed face image to the server device 4.

  The server device 4 stores the selected character information received from the registration device 1 in association with the user's face image. The server device 4 stores guidance device installation information indicating to which exhibit each guidance device 2 corresponds. In addition, in the server device 4, commentary data for each exhibit is stored for each character.

  As shown in FIG. 3A, the guide device 2 includes a touch panel 2A, a photographing device 2B such as a digital camera, and a human sensor (not shown). When the user approaches the exhibit 3 in the venue, the motion sensor of the guide device 2 detects the user, and the image capturing device 2B captures the user's face. When detecting the user, the guidance device 2 may output a sound or the like so as to stand in front of the guidance device 2. Alternatively, when the user enters the shooting range of the shooting device 2B and detects a face, the user's face may be automatically shot.

  The guide device 2 transmits the photographed face image of the user to the server device 4. When receiving the face image from the guide device 2, the server device 4 compares the registered face image with the registered face image to determine the user, and specifies the character selected by the user. The server device 4 transmits the corresponding commentary data to the guidance device 2 based on the identified character and in which exhibit the guidance device 2 of the transmission source of the face image is installed.

  The guide device 2 outputs the commentary data received from the server device 4. In the commentary data, the character selected by the user with the registration device 1 at the entrance of the venue explains the exhibit. The output format of the commentary data is not particularly limited, and may be, for example, a format in which sound is reproduced together with a moving image in which a character moves like an animation, or a format in which sound is reproduced while displaying a still image. The number of still images may be one, or a plurality of still images may be switched.

  The commentary data may include a brief commentary (primary commentary) and a detailed commentary (secondary commentary). As shown in FIG. 3B, after viewing the primary commentary, the guidance device 2 displays a selection screen for selecting whether to view the secondary commentary. When the user selects to view the secondary commentary, the guidance device 2 acquires the commentary data of the secondary commentary from the server device 4 and reproduces it.

  As described above, according to the present embodiment, when the user selects a favorite character with the registration device 1 at the entrance of the venue, the user can view the commentary on the exhibit by the selected character in the venue, thereby improving user satisfaction. Can be done. In addition, the user does not need to rent a dedicated device at the venue. Of course, there is no need to carry dedicated equipment in the venue, and there is no need to return it when leaving. Therefore, in providing the guide service of the exhibit to the user, the user takes almost no trouble.

  Next, the configuration of the server device 4 will be described. As illustrated in FIG. 4, the server device 4 is a computer including a storage unit 40 that stores commentary data for each character that describes each exhibit 3.

  The storage unit 40 stores guide device installation information indicating which exhibit each guide device 2 is installed in. For example, the guide device installation information includes a table in which the identification number of each guide device 2 is associated with an exhibit. The storage unit 40 stores programs, data, and the like necessary for the CPU to execute various processes, and uses a hard disk, a semiconductor memory, or the like.

  When the CPU of the server device 4 executes the programs stored in the storage unit 40, the functions of the user registration processing unit 41, the face image receiving unit 42, the user determining unit 43, and the moving image transmitting unit 44 are realized.

  The user registration processing unit 41 receives the character information selected by the user and the face image of the user from the registration device 1, stores the selected character information and the face image in association with each other in the storage unit 40, and registers the user. I do.

  The face image receiving unit 42 receives a user's face image (and the identification number of the guide device 2 of the transmission source) from the guide device 2.

  The user determination unit 43 compares the face image received from the guidance device 2 with the face image stored in the storage unit 40, and determines a matching user.

  The moving image transmission unit 44 refers to the guide device installation information, and specifies the exhibit on which the guide device 2 that is the transmission source of the face image is installed. The video transmission unit 44 extracts the selected character information associated with the determined user, and, based on the extracted selected character information and the exhibit on which the guidance device 2 is installed, the corresponding commentary data from the storage unit 40. Take it out and send it to the guide device 2.

  When the commentary data includes a primary commentary and a secondary commentary, the moving image transmitting unit 44 may transmit a secondary commentary following the primary commentary, or may transmit a secondary commentary in response to a request from the guidance device 2. May be transmitted.

  As shown in FIG. 5, the registration device 1 includes a touch panel 1A, a photographing device 1B, and an arithmetic and control unit 1C. The arithmetic and control unit 1C is a computer including a storage unit 10 for storing information of a character for which an explanatory moving image is prepared. The storage unit 10 stores programs, data, and the like necessary for the CPU of the arithmetic and control unit 1C to execute various processes, and uses a hard disk, a semiconductor memory, or the like.

  When the CPU of the arithmetic and control unit 1C executes the program stored in the storage unit 10, the functions of the character selection unit 11, the imaging processing unit 12, and the user information transmission unit 13 are realized.

  The character selection unit 11 creates a character selection screen as shown in FIG. 2 and displays it on the touch panel 1A, and accepts a character selection from the user. The character selection screen may be created by the server device 4 and distributed to the registration device 1.

  The photographing processing unit 12 controls the photographing device 1B to photograph the user and acquire a face image.

  The user information transmitting unit 13 transmits user information including character information selected by the user and a face image of the user to the server device 4.

  As shown in FIG. 6, the guide device 2 includes a touch panel 2A, a photographing device 2B, and a calculation control device 2C. The arithmetic and control unit 2C is a computer including a storage unit 20 for storing a guide program. The storage unit 20 stores programs, data, and the like necessary for the CPU of the arithmetic and control unit 2C to execute various processes, and uses a hard disk, a semiconductor memory, or the like.

  When the CPU of the arithmetic and control unit 2C executes the guide program stored in the storage unit 20, the photographing processing unit 21, the photographed image transmitting unit 22, the commentary data receiving unit 23, the commentary data output unit 24, and the secondary commentary reproduction The functions of the selecting unit 25 and the commentary data requesting unit 26 are realized.

  The photographing processing unit 21 controls the photographing device 2B to photograph a user approaching the exhibit 3 and acquire a face image.

  The photographed image transmitting unit 22 transmits the face image of the user to the server device 4. The identification number or the like of the guide device 2 may be transmitted to the server device 4 together with the face image.

  The commentary data receiving unit 23 receives, from the server device 4, commentary data for exhibit explanation corresponding to the character selected by the user.

  The commentary data output unit 24 outputs the received commentary data using the touch panel 1A or the like.

  After outputting the primary comment, the secondary comment reproduction selection unit 25 creates a selection screen for selecting whether to reproduce the secondary comment as shown in FIG. 3B, displays the selection screen on the touch panel 2A, and displays the selection screen from the user. The selection of whether or not the reproduction is necessary is accepted.

  When the user desires to reproduce the secondary commentary, the commentary data requesting unit 26 requests the server device 4 for the secondary commentary. The commentary data receiving unit 23 receives the secondary commentary data from the server device 4, and the commentary data output unit 24 reproduces the secondary commentary.

  As described above, according to the present embodiment, information on the character selected by the user with the registration device 1 at the entrance of the venue and the face image of the user are registered in the server device 4. When the user approaches the exhibit 3, the guide device 2 photographs the user and transmits a face image to the server device 4. The server device 4 collates the face image received from the guidance device 2 with the registered face image, determines the user, and transmits to the guidance device 2 commentary data on the character selected by the user. Since the user can view the commentary on the exhibit by his favorite character, the user's satisfaction can be improved.

  In the above embodiment, the guidance device 2 may store commentary data for each character of the installed exhibit 3. In this case, when receiving the face image of the user from the guidance device 2, the server device 4 compares the face image with the registered face image and notifies the guidance device 2 of information on the character selected by the user whose face image matches. I do. The guidance device 2 reproduces commentary data corresponding to the notified character.

  In the above embodiment, the information of the character selected by the user is associated with the face image of the user, but the user has a device having a communication function based on a wireless communication standard such as Bluetooth (registered trademark) (for example, an earphone device). May be associated with the device identification information included in the signal transmitted by the device and the information on the character selected by the user.

  For example, the registration device 1 transmits, to the server device 4, device identification information included in a signal received from a device carried by the user and information on a character selected by the user. The server device 4 registers the device identification information and the selected character information in association with each other. The guide device 2 receives a signal from a device carried by the user approaching the exhibit 3, and transmits device identification information included in the received signal to the server device 4. The server device 4 compares the device identification information received from the guidance device 2 with the registered device identification information, and specifies the character selected by the user.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying constituent elements in an implementation stage without departing from the scope of the invention. In addition, various inventions can be formed by appropriately combining a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Further, components of different embodiments may be appropriately combined.

1 registration device 2 guidance device 3 exhibit 4 server device

Claims (5)

A guide system for outputting commentary data of a plurality of exhibits,
From the customer, while accepting a selection of a character to explain the exhibit from among a plurality of characters, photograph the face of the customer, select character information indicating the character selected by the customer, and the face image of the customer A registration device to send;
A server device that receives the selected character information and the face image from the registration device, stores the received selected character information and the face image in a storage unit in association with each other,
A plurality of guidance devices installed corresponding to each exhibit, photographing the customer's face, transmitting the photographed face image to the server device, and outputting commentary data of the exhibit,
With
The server device compares the face image received from the guidance device with the face image stored in the storage unit, and extracts selected character information associated with the matching face image,
The guide system, wherein the guide device outputs commentary data describing a display item by a character corresponding to the extracted character information. The server device stores commentary data in which each of the plurality of characters describes each exhibit, transmits commentary data corresponding to the extracted character information to the guidance device,
The guide system according to claim 1, wherein the guide device outputs the commentary data received from the server device. The server device transmits the extracted selected character information to the guidance device,
2. The guide device according to claim 1, wherein each of the plurality of characters saves commentary data describing a display, and outputs commentary data corresponding to the selected character information received from the server device. 3. Guide system described. The commentary data includes a primary commentary and a secondary commentary describing the exhibit in more detail than the primary commentary,
The guide according to any one of claims 1 to 3, wherein the guide device receives a selection as to whether or not to output the secondary commentary from the customer after outputting the primary commentary. system. A guide system for outputting commentary data of a plurality of exhibits,
From the customer, while accepting the selection of a character to explain the exhibit from a plurality of characters, from the device carried by the customer, receives device-specific identification information, and selected character information indicating the character selected by the customer and , A registration device for transmitting the identification information,
A server device that receives the selected character information and the identification information from the registration device, stores the received selected character information and the identification information in a storage unit in association with each other,
A plurality of guidance devices installed corresponding to each exhibit, receiving the identification information from the device carried by the customer, transmitting the received identification information to the server device, and outputting commentary data of the exhibit,
With
The server device compares the identification information received from the guidance device with the identification information stored in the storage unit, and extracts the selected character information associated with the matching identification information,
The guide system, wherein the guide device outputs commentary data describing a display item by a character corresponding to the extracted character information.

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