JP2020030771A - Statistical information creation system, statistical information creation method, and statistical information creation program - Google Patents

Abstract

To provide a statistical information provision system with which it is possible for a user of an accounting system business store system to confirm statistical information in real time that relates to an operator's skill analysis, etc.SOLUTION: Provided is a statistical information provision system 100 comprising a business terminal 1 for doing transactions through an accounting system network, an OA terminal 4 for displaying statistical information relating to transaction processes performed at the business terminal 1, and an analysis server 3 for creating statistical information displayed on the OA terminal 4 and connected to the business terminal 1 and OA terminal 4, wherein the analysis server 3 merges logs of application operations and transaction results output from the business terminal 1 and the transaction data of transactions performed at the business terminal 1 and creates merged data. The analysis server 3 creates an analysis source on the basis of merged data and evaluation items, and creates statistical information displayed on the OA terminal 4 on the basis of the merged data and analysis source.SELECTED DRAWING: Figure 6

Description

  The present invention relates to a statistical information creating system, a statistical information creating method, and a statistical information creating program.

  In the account-based branch office system, a plurality of business terminals are arranged at the counter of each branch or center store such as a bank, and behind the counter. The business terminal executes various transactions, such as opening an account and changing the name, based on the operation of the operator. Since the skills of the operators differ from one another, a method of estimating the skills of the operators has been proposed in order to allocate the tasks according to the skills of the operators (for example, see Patent Document 1).

JP 2013-143107 A

  However, in the account-based sales office system, only specific information such as the number of transaction executions and the procedure of transaction input / output processing is output to the log. Therefore, the information necessary for the skill analysis of the operator is directly interviewed with the operator. You need to obtain statistics in your work. For this reason, it is difficult and troublesome to obtain information specific to the transaction that is not output to the log, such as the operator's proficiency level, the difficulty level of the transaction, and the frequency of use of the equipment.

  The present invention has been made in view of the above circumstances, and has as its object to enable a user of an account-based branch system to check in real time statistical information on operator skill analysis and the like.

  In order to achieve the above object, the present invention provides a first terminal for conducting a transaction through an accounting network, a second terminal for displaying statistical information of the first terminal, the first terminal and the second terminal. A statistic information creation server provided between the first terminal and the second terminal, the statistic information creation server including a statistic information creation server for creating the statistic information to be displayed on the second terminal; From the log of the operation or the transaction result of the application output from and the transaction data of the transaction performed in the first terminal, merge data is created, and based on the merge data and the evaluation item, An analysis source is created, and statistical information to be displayed on the second terminal is created based on the merge data and the analysis source.

  Also, the present invention is a statistical information creating method for creating statistical information when conducting a transaction through an accounting network, wherein a log of an operation of an application output from a first terminal and a log of a transaction result are provided. Merging transaction data of a transaction performed in the terminal with the transaction data, creating merge data, creating an analysis source based on the merge data and the evaluation item, and creating a merged data based on the merge data and the analysis source. The method is characterized in that statistical information to be displayed on the second terminal is created.

  Further, the present invention provides a first terminal for conducting a transaction through an accounting network, a second terminal for displaying statistical information of the first terminal, and a first terminal provided between the first terminal and the second terminal. A statistic information creation program to be executed by a statistic information creation server for creating the statistic information to be displayed on the second terminal, wherein the operation and transaction result of an application output from the first terminal are provided. A process of creating a merge data by merging the log of the transaction and the transaction data of the transaction performed in the first terminal; a process of creating an analysis source based on the merge data and the evaluation item; A process of creating statistical information to be displayed on the second terminal based on the merge data and the analysis source.

  ADVANTAGE OF THE INVENTION According to this invention, the user of the accounting-type branch office system can confirm the statistical information regarding an operator's skill analysis etc. in real time.

FIG. 1 is a diagram illustrating an example of a statistical information providing system 100 according to the present embodiment. FIG. 2 is a block diagram illustrating an example of a hardware configuration of a business terminal. FIG. 3 is a block diagram illustrating an example of a hardware configuration of a business server 2. FIG. 3 is a block diagram illustrating an example of a hardware configuration of an analysis server 3. FIG. 2 is a block diagram illustrating an example of a hardware configuration of an OA terminal. FIG. 2 is a diagram illustrating an outline of a process performed in the statistical information providing system 100. FIG. 9 is a diagram illustrating an example of merge data generated by merge data creation processing. 5 is a flowchart illustrating an example of a log output process performed by the business terminal 1. 5 is a flowchart illustrating an example of a log output process performed by the business terminal 1. 6 is a flowchart illustrating an example of a printing process performed by the printing device. 9 is a flowchart illustrating an example of a log collection process performed by the business terminal 1 and the business server 2. 9 is a flowchart illustrating an example of merge data creation processing performed by the analysis server 3. 9 is a flowchart illustrating an example of an analysis source creation process and an analysis data DB storage process performed by the analysis server 3. 9 is a flowchart illustrating an example of a browsing item request process performed by the OA terminal 4 and the analysis server 3. 9 is a flowchart illustrating an example of a browsing item request process performed by the OA terminal 4 and the analysis server 3. 9 is a flowchart illustrating an example of a browsing item request process performed by the OA terminal 4 and the analysis server 3. FIG. 5 is a diagram showing an example of an evaluation result screen 500 displayed on a display unit 42.

Hereinafter, embodiments of the present invention will be described in detail.
FIG. 1 is a diagram illustrating an example of a statistical information providing system 100 according to the present embodiment. The statistical information providing system 100 is, for example, a billing branch office system. As shown in FIG. 1, the statistical information providing system 100 includes a business terminal 1, a business server 2, an analysis server 3, an OA terminal 4, and a maintenance terminal 5. These units are connected between the business terminal 1 and the business server 2, between the business server 2 and the analysis server 3, between the analysis server 3 and the OA terminal 4 via a dedicated network or a network N of a closed network such as a VPN (Virtual Private Network). The maintenance terminals 5 are communicably connected to each other. A printing device 6 is communicably connected to the business terminal 1. The statistical information providing system 100 may include another device or server not shown in FIG.

  The business terminal 1 is a plurality of terminals arranged at a branch of a banking system, that is, at a counter of a branch such as a bank or a center store, or behind a window. The business terminal 1 is a device that executes various types of transaction processing such as opening an account and changing the name of a user, based on the operation of the operator (operator) of the business terminal 1. Each business terminal 1 located in each sales office or center store is connected to the business server 2. The business terminal 1 corresponds to a first terminal of the present invention.

  FIG. 2 is a block diagram illustrating an example of a hardware configuration of the business terminal 1. As illustrated in FIG. 2, the business terminal 1 includes a business terminal control unit 10, a storage unit 11, a display unit 12, an input unit 13, and a communication unit 14. Further, the business terminal 1 may include other circuit elements not shown in FIG.

  The business terminal control unit 10 is a CPU (Central Processing Unit) or the like, and stores a program stored in a ROM (Read Only Memory) or an HDD (Hard Disk Drive) of the storage unit 11 and a RAM (Random Access Memory) of the storage unit 11. ) And sequentially execute them to control the operation of the entire business terminal 1. The storage unit 11 is a RAM, a ROM, an HDD, or the like, and stores a program executed by the business terminal control unit 10, various setting information, and the like. The storage unit 11 has a terminal log file 101. The terminal log file 101 temporarily stores various logs output from the business terminal 1.

  The display unit 12 is a display such as an LCD (Liquid Crystal Display), and displays various information on a screen under the control of the business terminal control unit 10. The input unit 13 is, for example, an input interface such as a keyboard and a mouse, and receives an operation input of an operator (operator) of the business terminal 1. The communication unit 14 performs communication via the closed network of the statistical information providing system 100 under the control of the business terminal control unit 10. The business terminal 1 transmits and receives data to and from the business server 2 of the statistical information providing system 100 by performing communication by the communication unit 14. The business terminal 1 transmits and receives data to and from the printing device 6 by performing communication by the communication unit 14. Upon receiving the transaction result data described below transmitted from the business terminal 1, the printing device 6 prints the transaction result and transmits the print result to the business terminal 1.

  FIG. 3 is a block diagram illustrating an example of a hardware configuration of the business server 2. As shown in FIG. 3, the business server 2 includes a business server control unit 20, a storage unit 21, a display unit 22, an input unit 23, and a communication unit 24. Further, the business server 2 may include other circuit elements not shown in FIG.

  The business server control unit 20 is a CPU or the like, and controls the entire operation of the business server 2 by expanding programs stored in the ROM or the HDD of the storage unit 21 into the RAM of the storage unit 21 and sequentially executing the programs. . The storage unit 21 is a RAM, a ROM, an HDD, or the like, and stores a program executed by the business server control unit 20, various setting information, and the like. The storage unit 21 has a log data DB 200 and a transaction journal 201. The log data DB 200 stores various logs transmitted from the business terminal 1. The transaction journal 201 stores the transaction data transmitted from the business terminal 1.

  The display unit 22 is a display such as an LCD, for example, and displays various information on a screen under the control of the business server control unit 20. The input unit 23 is, for example, an input interface such as a keyboard and a mouse, and receives an operation input of an operator of the business server 2. The communication unit 24 performs communication via the closed network of the statistical information providing system 100 under the control of the business server control unit 20. The business server 2 exchanges data with the business terminal 1 and the analysis server 3 of the statistical information providing system 100 by performing communication by the communication unit 24.

  FIG. 4 is a block diagram illustrating an example of a hardware configuration of the analysis server 3. As illustrated in FIG. 4, the analysis server 3 includes an analysis server control unit 30, a storage unit 31, a display unit 32, an input unit 33, and a communication unit 34. In addition, the analysis server 3 may include other circuit elements not shown in FIG. The analysis server 3 corresponds to the statistical information creation server of the present invention. The analysis server 3 creates statistical information displayed on the OA terminal 4.

  The analysis server control unit 30 is a CPU or the like, and controls the overall operation of the analysis server 3 by expanding programs stored in the ROM or the HDD of the storage unit 31 into the RAM of the storage unit 31 and sequentially executing the programs. . The storage unit 31 is a RAM, a ROM, an HDD, or the like, and stores a program executed by the analysis server control unit 30, various setting information, and the like. The storage unit 31 has at least a store data DB 300, a merge data storage unit 301, an evaluation item storage unit 302, an analysis data DB 303, and a Web application asset storage unit 304. Store data DB 300 stores store data. Store data stores information on store numbers and store names. The merge data storage unit 301 temporarily stores merge data described later. The evaluation item storage unit 302 temporarily stores the evaluation items defined in the evaluation item definition described later. The analysis data DB 303 stores merge data and analysis sources described later. The Web application asset storage unit 304 stores HTML (HyperText Markup Language) required to generate an evaluation item input screen and an evaluation result screen described later.

  The display unit 32 is a display such as an LCD, for example, and displays various information on a screen under the control of the analysis server control unit 30. The input unit 33 is, for example, an input interface such as a keyboard and a mouse, and receives an operation input of an operator of the analysis server 3. The communication unit 34 performs communication via the closed network of the statistical information providing system 100 under the control of the analysis server control unit 30. The analysis server 3 exchanges data with the business server 2, the OA terminal 4, and the maintenance terminal 5 of the statistical information providing system 100 by performing communication by the communication unit 34.

  FIG. 5 is a block diagram illustrating an example of a hardware configuration of the OA terminal 4. As shown in FIG. 5, the OA terminal 4 has an OA terminal control unit 40, a storage unit 41, a display unit 42, an input unit 43, and a communication unit 44. Further, the OA terminal 4 may include other circuit elements not shown in FIG. The OA terminal 4 corresponds to a second terminal of the present invention. The OA terminal 4 displays statistical information on transaction processing performed on the business terminal 1.

  The OA terminal control unit 40 is a CPU or the like, and controls the overall operation of the OA terminal 4 by expanding programs stored in the ROM or the HDD of the storage unit 41 into the RAM of the storage unit 41 and sequentially executing the programs. . The storage unit 41 is a RAM, a ROM, an HDD, or the like, and stores a program executed by the OA terminal control unit 40, various setting information, and the like.

  The display unit 42 is a display such as an LCD, for example, and displays various information on a screen under the control of the OA terminal control unit 40. Further, the display unit 42 displays statistical information and presentation information transmitted from the analysis server 3. The input unit 43 is, for example, an input interface such as a keyboard and a mouse, and receives an operation input of an operator (user) of the OA terminal 4. The communication unit 44 performs communication via the closed network of the statistical information providing system 100 under the control of the OA terminal control unit 40. The OA terminal 4 transmits and receives data to and from the analysis server 3 of the statistical information providing system 100 by performing communication by the communication unit 44.

  The maintenance terminal 5 performs maintenance work on the evaluation items based on the operation of the operator (user or administrator) of the maintenance terminal 5. For example, the maintenance terminal 5 updates the evaluation item definition in which the evaluation items of the statistical information provided by the statistical information providing system 100 are defined based on the operation of the operator of the maintenance terminal 5. In the evaluation item definition, information on the evaluation item to be evaluated is defined. As the information of the evaluation item, for example, the name of the evaluation item is defined. The maintenance terminal 5 appropriately updates the information of the evaluation item of the evaluation item definition based on the operation of the operator of the maintenance terminal 5.

  The hardware configuration of the maintenance terminal 5 is the same as the configuration of a well-known PC (Personal Computer), and thus the description is omitted. However, the maintenance terminal 5 includes a control unit, a storage unit for storing evaluation item definitions, a display unit, It has an input unit, a communication unit, and the like. The maintenance terminal 5 appropriately provides the evaluation server definition to the analysis server 3 based on a request from the analysis server 3.

FIG. 6 is a diagram illustrating an outline of a process performed in the statistical information providing system 100.
First, the business terminal 1 performs a log output process of outputting an application operation to a log during the day based on an operation of an operator (operator) of the business terminal 1 and storing the log in the terminal log file 101 of the storage unit 11 ( Step S1).

For example, in the log output process, the business terminal 1
・ Store number, store name ・ Operator ID (identifier), operator name ・ IO equipment used (IO identifier)
-Transaction management number-IO identifier, IO name, number of times IO is used-Transaction name, transaction ID
Information such as a transaction date, a transaction start time, a transaction end time, an error identifier, a form output number, and an error content is output as a log and stored in the terminal log file 101 of the storage unit 11. Each output log can be uniquely identified using, for example, a store number and a transaction date as keys.

The operator ID (identifier) is data that can uniquely identify each operator (operator) who operates the business terminal 1. The error identifier is data that can uniquely identify the content of the error. An IO (Input Output) identifier is data that can uniquely identify equipment (IO equipment).
Upon termination of the terminal, the business terminal 1 performs a log transmission process of transmitting (uploading) the operation log of the application output during the day to the business server 2 (step S2). The business server 2 receives and collects logs uploaded from the business terminals 1 as nightly daily patches, and performs a log receiving process of storing the logs in the log data DB 200 of the storage unit 21 (Step S3).

  The business terminal 1 performs a transaction data transmission process of transmitting (uploading) the input transaction data to the business server 2 based on the operation of the operator of the business terminal 1 (step S4). Further, the business server 2 performs a transaction data storage process of collecting the transaction data uploaded from each business terminal 1 and storing the collected transaction data in the transaction journal 201 of the storage unit 21 (Step S5).

For example, in the transaction data storage process, the business server 2
・ Store number, store name ・ Operator ID (identifier), operator name ・ IO equipment used (IO identifier)
-Transaction management number-IO identifier, IO name-Transaction name, transaction ID
Information such as transaction date, transaction input content, transaction output content, error identifier, form output number, and form output content is stored in the transaction journal 201 as transaction data. Of the transaction data stored in the transaction journal 201, for example, “transaction input content”, “transaction output content”, and “form output content” are information not included in the log stored in the log data DB 200. Note that the processes in step S4 and step S5 described above are the processes performed in the existing transaction process, and thus the details are omitted.

  The analysis server 3 acquires the log and the transaction data collected in the business server 2 and performs a merge data creation process of generating merge data by merging the transaction data with the transaction ID and chronological order (step S6).

  FIG. 7 is a diagram illustrating an example of merge data generated by the merge data creation process. The merge data shown in FIG. 7 includes store information, operator information, IO device information, transaction information, and error information. For example, the analysis server 3 stores items of “transaction input content”, “transaction output content”, and “form output content” that are not included in the log stored in the log data DB 200 in the transaction journal 201. The merge data shown in FIG. 7 is generated by extracting from the transaction data. The analysis server 3 of FIG. 6 extracts information necessary for skill analysis or skill evaluation from the generated merge data based on the evaluation items defined in the evaluation item definition appropriately updated by the maintenance terminal 5. Then, the analysis server 3 performs an analysis source creation process of generating an analysis source based on the extracted information (Step S7).

  The analysis server 3 performs an analysis data DB storage process of storing the generated merge data and the analysis source in the analysis data DB 303 of the storage unit 31 (Step S8). When a request for browsing an evaluation item (analysis item) is made based on an operation of an operator (user) of the OA terminal 4, the OA terminal 4 transmits the evaluation item (analysis item) of the browsing request to the analysis server 3. An item transmission process is performed (step S9).

  When the analysis server 3 receives the notification of the browsing request from the OA terminal 4, based on the merge data and the analysis source stored in the analysis data DB 303, the analysis server 3 compiles the statistical information for the evaluation item (analysis item) for which the browsing request has been received. A statistical information creating process to be created is performed (step S10). In addition, the analysis server 3 performs a proposal information creation process of creating proposal information (improvement index) from the created statistical information (step S11). Then, the analysis server 3 performs a statistical information transmission process of transmitting the created statistical information and the proposed information (improvement index) to the OA terminal 4 (Step S12). The OA terminal 4 that has received the statistical information and the proposed information (improvement index) displays the received statistical information and the proposed information (improvement index) on the display unit 42. In the above-described embodiment, the analysis server 3 creates the presentation information (improvement index) from the statistical information, but is not limited to this. For example, the analysis server 3 may create only statistical information. In this case, the OA terminal 4 may receive only the statistical information and display it on the display unit 42.

  Next, details of the log output process performed by the business terminal 1 in step S1 of FIG. 6 will be described. FIG. 8 and FIG. 9 are flowcharts illustrating an example of the log output process performed by the business terminal 1.

  First, the business terminal control unit 10 of the business terminal 1 displays a menu screen for prompting input of a transaction management number on the display unit 12, and accepts input of the transaction management number (step S21). The business terminal control unit 10 displays a transaction screen on the display unit 12 according to the received transaction management number (step S22). The transaction management number is data that can uniquely identify each executed transaction. The business terminal control unit 10 outputs information including the received transaction management number and the transaction start time as a log, and stores the output log in the terminal log file 101 of the storage unit 11 (step S23).

  Thereafter, the business terminal control unit 10 stores a log in the same terminal log file 101 until the business terminal 1 is terminated due to the power interruption. The business terminal control unit 10 receives the input of the transaction data input on the transaction screen displayed on the display unit 12 in step S22 (step S24). The business terminal control unit 10 determines whether an operation on the equipment (IO equipment) has been received, that is, whether the equipment (IO equipment) has been used (step S25).

  When the operation on the equipment (IO equipment) is received (Yes in step S25), the business terminal control unit 10 sets the equipment (IO equipment) whose operation has been received by the operator (operator) of the business terminal 1. And outputs the information of the IO device identifier and the number of times of use for the equipment (IO device) as a log, and stores the output log in the terminal log file 101 of the storage unit 11 (step S26). Thereafter, the process proceeds to step S27. On the other hand, when the operation on the facility device (IO device) is not received (No in step S25), the business terminal control unit 10 proceeds to the process in step S27 without performing the process in step S26.

  In step S27, the business terminal control unit 10 determines whether or not an operation of transmitting transaction data to the business server 2 has been performed based on an operation by the operator (operator) of the business terminal 1 (step S27).

  If the transaction data transmission operation to the business server 2 is not performed based on the operation of the business terminal 1 (operator) (No in step S27), the process returns to step S24, and the transaction data to the business server 2 is returned. Until the transmission operation is performed, the processing of steps S24 to S27 is performed. On the other hand, when the transaction data transmission operation to the business server 2 is performed based on the operation of the business terminal 1 (operator) (Yes in step S27), the business terminal control unit 10 determines in step S24 It is determined whether or not the input transaction data has an input error (step S28). In this process, for example, it can be determined whether or not there is an input error based on whether or not transaction data that matches a predetermined format of the transaction screen displayed in step S22 has been input.

  If there is an input error in the transaction data received in step S24 (Yes in step S28), the business terminal control unit 10 outputs information on the number of errors and error contents as a log, and outputs the output log. It is stored in the terminal log file 101 of the storage unit 11 (Step S29). The business terminal control unit 10 displays an error message on the display screen of the display unit 12 (Step S30). The business terminal control unit 10 displays, for example, information on the number of errors and error details as an error message on the display screen of the display unit 12. After a lapse of a predetermined time from the display of the error message or by a user operation, the business terminal control unit 10 cancels the display of the error message displayed on the display unit 12 (step S31). Thereafter, the business terminal control unit 10 returns to the processing of Step S24. On the other hand, if there is no input error in the transaction data received in step S24 (No in step S28), the business terminal control unit 10 sends the business data received in step S24 to the business server 2. It transmits (step S32).

  Upon receiving the transaction data transmitted from the business terminal 1 (Step S33), the business server control unit 20 of the business server 2 stores the received transaction data in the transaction journal 201 of the storage unit 21 (Step S34). The business server control unit 20 determines whether or not a transaction is possible based on the transaction data transmitted from the business terminal 1, and generates transaction result data. In this process, the business server control unit 20 determines whether or not the transaction is possible based on the transaction data transmitted from the business terminal 1 and, if the transaction is not possible, generates transaction result data including error information. The error information includes information on the number of errors and the content of the error. The business server control unit 20 transmits the generated transaction result data to the business terminal 1 that has transmitted the transaction data (Step S35).

  Upon receiving the transaction result data transmitted from the business server 2 (step S36), the business terminal control unit 10 of the business terminal 1 determines whether there is error information in the transaction result data (step S37). If there is error information in the transaction result data (Yes in step S37), the business terminal control unit 10 outputs information on the number of errors and the content of the error as a log (step S38), and stores the output log in the storage unit. 11 in the terminal log file 101. The business terminal control unit 10 displays an error message on the display screen of the display unit 12 (Step S39). The business terminal control unit 10 displays, for example, information on the number of errors and the content of the error as an error message on the display screen of the display unit 12.

  After a lapse of a predetermined time from the display of the error message or by a user operation, the business terminal control unit 10 cancels the display of the error message displayed on the display unit 12 (step S40). Thereafter, the business terminal control unit 10 returns to the processing of Step S24. On the other hand, when there is no error information in the transaction result data (No in step S37), the business terminal control unit 10 determines whether the display destination of the transaction result data is a display screen or a print medium (step S37). S41). The business terminal control unit 10 can set the display destination of the transaction result data based on the operation of the business terminal 1 operator (operator). In addition, the display destination of the transaction result data may be set in advance on the display screen or the print medium as the initial value.

  If the display destination of the transaction result data is a print medium, the business terminal control unit 10 transmits the transaction result data to the printing device 6 (Step S42). Then, upon receiving the print result transmitted from the printing device 6, the business terminal control unit 10 proceeds to the process of step S47.

  If the display destination of the transaction result data is the display screen, the business terminal control unit 10 displays the transaction result data on the display screen of the display unit 12 (Step S43). The business terminal control unit 10 determines whether a print operation based on an operation of the business terminal 1 (operator) has been received (step S44). When a printing operation based on an operation of the business terminal 1 (operator) is received (Yes in step S44), the business terminal control unit 10 transmits transaction result data to the printing device 6 (step S45).

  The business terminal control unit 10 determines whether an end operation has been received (step S46). In this process, the business terminal control unit 10 receives an end operation for printing based on an operation of the operator (operator) of the business terminal 1, or receives an end operation when a print result is received from the printing device 6. Is determined. When the end operation has not been received (No in step S46), the process returns to step S44, and the processes of steps S44 to S46 are repeatedly executed until the end operation is received. Then, when the end operation has been received (Yes in step S46), the process proceeds to step S47.

  In step S <b> 47, the business terminal control unit 10 of the business terminal 1 outputs information such as the used equipment (IO equipment) and the number of forms output, as a log, and stores the output log in the terminal log file 101 of the storage unit 11. I do. In addition, the business terminal control unit 10 outputs information such as a trader management number and a transaction end time as a log, and stores the output log in the terminal log file 101 of the storage unit 11 (Step S47).

  The business terminal control unit 10 determines whether a power-off operation based on the operation of the operator (operator) of the business terminal 1 has been received (step S48). If the power-off operation based on the operation of the business terminal 1 has not been received (No in step S48), the process returns to step S21, and the processes in steps S21 to S48 are repeatedly executed. . When the power-off operation based on the operation of the business terminal 1 (operator) is received (Yes in step S48), the log output process performed between the business terminal 1 and the business server 2 ends. .

  Next, a printing process performed by the printing device 6 will be described. FIG. 10 is a flowchart illustrating an example of a printing process performed by the printing device 6.

  Here, the printing process performed by the printing device 6 will be described. Upon receiving the transaction result data transmitted from the business terminal 1 (step S51), the printing device 6 prints the contents of the transaction result included in the transaction result data (step S52). When the printing of the contents of the transaction result is completed, the printing device 6 transmits the printing result to the business terminal 1 (step S53). When this process ends, the printing process in the printing device 6 ends.

  Next, details of the log transmission processing performed by the business terminal 1 in step S2 of FIG. 6 and the log storage processing performed by the business server 2 in step S3 of FIG. 6 will be described. Hereinafter, the log transmission processing of step S2 and the log reception processing of step S3 are collectively referred to as “log collection processing”. FIG. 11 is a flowchart illustrating an example of a log collection process performed between the business terminal 1 and the business server 2.

  First, the business terminal control unit 10 of the business terminal 1 determines whether or not a power-off operation based on an operation of an operator (operator) of the business terminal 1 has been received (step S61). When the power-off operation based on the operation of the business terminal 1 (operator) is not received (No in step S61), the power-off operation based on the operation of the business terminal 1 operator (operator) is received. Until the process, the process is in a standby state. When a power-off operation based on an operation of the business terminal 1 (operator) is received (Yes in step S61), the business terminal control unit 10 acquires a terminal log from the terminal log file 101 of the storage unit 11. Then, the obtained terminal log is transmitted to the business server 2 (step S63).

  When the business server control unit 20 of the business server 2 receives the log transmitted from the business terminal 1 (hereinafter, referred to as “terminal log”) (step 64), the business server control unit 20 stores the received terminal log in the log data DB of the storage unit 21. (Step S65). The business server control unit 20 transmits the result of recording in the log data DB to the business terminal 1 that has transmitted the terminal log (Step 66). The recording result includes information on a terminal log transmission error from the business terminal 1 to the business server 2.

  The business terminal control unit 10 of the business terminal 1 receives the recording result transmitted from the business server 2 (Step S67). The business terminal control unit 10 of the business terminal 1 determines whether or not the recording result transmitted from the business server 2 includes transmission error information (step S68). If the recording result transmitted from the business server 2 includes transmission error information (Yes in step S68), the process returns to step S63, and the processing in steps S63 to S68 is repeated until there is no transmission error information. Be executed. If there is no transmission error information in the recording result transmitted from the business server 2 (No in step S68), the log transmission process performed between the business terminal 1 and the business server 2 ends.

  Next, details of the merge data creation processing for creating merge data in the analysis server 3 performed in step S6 of FIG. 6 will be described. FIG. 12 is a flowchart illustrating an example of the merge data creation process performed by the analysis server 3.

  First, the analysis server control unit 30 of the analysis server 3 acquires store list information including store number, store name array information, and the like from store data stored in the store data DB 300 of the storage unit 31 (step S71). ). The analysis server control unit 30 acquires a log from the log data DB 200 of the storage unit 31 using the store number and the transaction date as keys (step S72). The analysis server control unit 30 acquires information (hereinafter, referred to as “log information”) from the log acquired in step S72 (step S73). In this process, the analysis server control unit 30 uses the acquired log as the log information as the transaction management number, transaction name, transaction ID, transaction date, transaction start time, transaction end time, operator ID (identifier), Information such as an operator name, details of an error in a transaction, an error ID (identifier), an IO identifier, a used IO device, and the number of sheets output on a form is acquired.

  The analysis server control unit 30 acquires transaction data from the transaction journal 201 stored in the storage unit 31 by using the transaction ID, transaction date, transaction start time, transaction end time, and operator ID (identifier) as keys. (Step S74).

  The analysis server control unit 30 acquires transaction data information from the transaction data acquired in step S74 (step S75). In this processing, the analysis server control unit 30 acquires information such as transaction input content, transaction output content, and form output content as transaction data information from the acquired transaction data.

  The analysis server control unit 30 merges the log obtained in step 72 with the contents of the transaction data obtained in step 74 to create merge data (step S76). In this process, the analysis server control unit 30 creates merge data by merging the log information acquired in step S73 and the transaction data information acquired in step S75. Specifically, the analysis server control unit 30 determines the transaction management number, transaction name, transaction ID, transaction start time, transaction end time, operator ID (identifier), operator name, Information such as error content, error ID (identifier), IO identifier, IO device used, number of forms output, and information included in transaction data information, such as transaction input contents, transaction output contents, and form output contents, are duplicated. Merge by excluding the parts to create merged data. The analysis server control unit 30 temporarily stores the merge data created in step S76 in the merge data storage unit 301 of the storage unit 31 (step S77).

  The analysis server control unit 30 determines whether or not the processing of steps S72 to S77 for all stores has been repeatedly executed (step S78). In this process, the analysis server control unit 30 determines whether or not the processes of steps S72 to S77 have been performed on all store numbers and store names included in the store list information acquired in step S71. . If the processing of steps S72 to S77 for all stores has not been repeatedly executed (No in step S78), the process returns to step S72, and the processing of steps S72 to S77 for all stores is executed. When the processing of steps S72 to S77 for all stores is repeatedly executed (Yes in step S78), the merge data generation processing for generating merge data in the analysis server 3 ends.

Next, an analysis source creation process for generating an analysis source in the analysis server 3 performed in step S7 of FIG. 6 and an analysis data DB storage for storing the merged data and the analysis source performed in step S8 of FIG. Details of the processing will be described.
FIG. 13 is a flowchart illustrating an example of an analysis source creation process and an analysis data DB storage process performed by the analysis server 3.

  First, the analysis server control unit 30 of the analysis server 3 acquires merge data from the merge data storage unit 301 of the storage unit 31 (Step S81). When a plurality of merge data are stored in the merge data storage unit 301, the analysis server control unit 30 acquires all the merge data.

  The analysis server control unit 30 acquires the evaluation item definition held in the analysis server 3 (Step S82). The analysis server control unit 30 stores the evaluation items defined in the obtained evaluation item definition in the evaluation item storage unit 302 of the storage unit 31.

  The analysis server control unit 30 acquires the value of the evaluation item from the evaluation item stored in the evaluation item storage unit 302 (Step S83). When acquiring an evaluation item for the first time, the analysis server control unit 30 acquires an initial value of the evaluation item among the evaluation items stored in the evaluation item storage unit 302.

  The analysis server control unit 30 extracts the value indicated by the evaluation item obtained in step S83 from the merge data obtained in step S81 (step S84). For example, when the evaluation item acquired in step S83 is the operation time (transaction time), the analysis server control unit 30 determines the “transaction start time” required to calculate the operation time (transaction time). Extract the value of "Transaction End Time".

  The analysis server control unit 30 determines the evaluation method of the evaluation item (Step S85). In this process, the analysis server control unit 30 determines whether the evaluation method of the evaluation item is a numerical statistical calculation, a total calculation, or a character string. In this process, the analysis server control unit 30 receives which evaluation item is to be evaluated based on the operation of the operator of the analysis server 3. The evaluation method of the evaluation item can be set in advance based on the operation of the operator of the analysis server 3. Further, it is also possible to set so that the evaluation items and the like are calculated in order for the evaluation methods of all the evaluation items.

  When the evaluation method of the evaluation item is numerical statistical calculation, the analysis server control unit 30 calculates the average, the maximum, the minimum, and the variance of the evaluation item (Step S86). In this process, for example, when the evaluation item is the operation time (transaction time), the analysis server control unit 30 calculates the average time, the maximum time, the minimum time, and the variance of the value indicated by the evaluation item extracted in step S84. calculate. Specifically, the analysis server control unit 30 calculates the operation time (transaction time) from the subtraction result of the “transaction start time” extracted in step S84 and the “transaction end time”. Then, the analysis server control unit 30 calculates the average time, the maximum time, the minimum time, and the variance of the operation time (transaction time), which are the calculated evaluation items, on a daily basis. Thereafter, the process proceeds to step S89.

  When the evaluation method of the evaluation item is the total calculation, the analysis server control unit 30 adds up the sum of the values indicated by the evaluation item (Step S87). In this process, for example, when the evaluation item is the operation time (transaction time), the analysis server control unit 30 adds the total of the values indicated by the evaluation item extracted in step S84 on a daily basis. Specifically, the analysis server control unit 30 calculates the operation time (transaction time) from the subtraction result of the “transaction start time” extracted in step S84 and the “transaction end time”. Then, the analysis server control unit 30 calculates a daily total of the operation time (transaction time) as the calculated evaluation item. Thereafter, the process proceeds to step S89.

  If the evaluation method of the evaluation item is a character string, the analysis server control unit 30 adds the value of the evaluation item to the array (Step S88). In this process, for example, when the evaluation item is an operator ID (identifier), the analysis server control unit 30 stores the operator ID (identifier), which is the evaluation item extracted in step S84, in the evaluation item array on a daily basis. to add. Thereafter, the process proceeds to step S89. In the above-described embodiment, the analysis server control unit 30 calculates or adds the value indicated by the evaluation item on a daily basis, but the present invention is not limited to this. For example, the value indicated by the evaluation item may be calculated or added in units of hours, weeks, months, or years.

  In step S89, the analysis server control unit 30 updates the value of the evaluation item based on the value calculated in step S86 or step S87 or based on the added value in step S88 or the added value, and stores the updated value of the evaluation item in the evaluation item storage unit 302. It is stored (step S89).

  The analysis server control unit 30 determines whether or not all of the processes of steps S83 to S90 for the evaluation items defined in the evaluation item definition have been repeatedly executed (step S90). When the entire amount of the processing of steps S83 to S90 for the evaluation items has not been repeatedly executed (No in step S90), the process returns to step S83, and the processing of steps S83 to S90 for the evaluation items is executed. When the processing of steps S83 to S90 for the evaluation items is repeatedly executed (Yes in step S90), the analysis server control unit 30 executes the processing of steps S83 to S91 for the merge data stored in the merge data storage unit 301. It is determined whether or not the processing has been repeatedly executed (step S91). If the processes of steps S83 to S91 for the merge data stored in the merge data storage unit 301 are not repeatedly executed (No in step S91), the process returns to step S83 and is stored in the merge data storage unit 301. The processing of steps S83 to S91 is executed for the merged data that has been performed. When the processes of steps S83 to S91 are repeatedly executed for the merge data stored in the merge data storage unit 301 (Yes in step S91), the analysis server control unit 30 stores the merge data in the analysis data of the storage unit 31. It is stored in the DB 303 (step S92). After that, the analysis server control unit 30 clears the merge data in the merge data storage unit 301. The analysis server control unit 30 creates the value of the evaluation item stored in the evaluation item storage unit 302 as an analysis source, and stores it in the analysis data DB 303 of the storage unit 31 (Step S93). The analysis server control unit 30 creates an analysis source and stores it in the analysis data DB 303 on a daily basis. Then, the analysis server control unit 30 collects the analysis sources stored in the analysis data DB 303 on a daily basis and accumulates the information as weekly, monthly, and yearly information. When this process ends, the analysis source creating process performed by the analysis server 3 ends.

  Next, the browsing item transmission process performed by the OA terminal 4 in step S9 of FIG. 6, the review statistical information creation process performed by the OA terminal 4 in step S10 of FIG. 6, and the OA terminal 4 in step S11 of FIG. The details of the proposed information creation processing performed and the statistical information transmission processing performed by the analysis server 3 in step S12 of FIG. 6 will be described. Hereinafter, the process of creating statistical information performed by the OA terminal 4 in step S10 of FIG. 6, the process of creating proposed information performed by the OA terminal 4 in step S11 of FIG. 6, and the process performed by the analysis server 3 in step S12 of FIG. The statistical information transmission processing is also referred to as “viewing item request processing”. FIGS. 14 to 16 are flowcharts illustrating an example of a browse item request process performed between the OA terminal 4 and the analysis server 3.

  First, when the OA terminal control unit 40 of the OA terminal 4 receives an access to a URL (Uniform Resource Locator) of a Web application on the analysis server 3 based on an operation of an operator (user) of the OA terminal 4, the analysis server 3 A HTTP (Hypertext Transfer Protocol) request is transmitted to the server (step S101).

  When receiving the HTTP request from the OA terminal 4 (step S102), the analysis server control unit 30 of the analysis server 3 outputs, from the Web application asset storage unit 304 of the storage unit 31, the HTML required to generate the evaluation item input screen. It is acquired (step S103). The analysis server control unit 30 transmits an HTTP response including the acquired HTML information to the OA terminal 4 that has transmitted the HTTP request (step S104).

  The OA terminal control unit 40 of the OA terminal 4 receives the HTTP response transmitted from the analysis server 3, generates an evaluation item input screen based on the HTML included in the HTTP response, and displays the generated evaluation item input screen on the browser. (Browser) or the like is displayed on the display unit 42 (step S105).

  The OA terminal control unit 40 accepts an operation of inputting information of an evaluation item (analysis item) on the evaluation item input screen based on an operation of the operator (user) of the OA terminal 4 that has viewed the viewing screen (step S106). For example, the OA terminal control unit 40 accepts input of a store, an operator, equipment (IO equipment), a transaction, and information on an evaluation period of an evaluation item as an evaluation item.

  The OA terminal control unit 40 determines whether a transmission operation has been received based on an operation of the operator (user) of the OA terminal 4 (Step S107). If the transmission operation has not been received based on the operation of the operator (user) of the OA terminal 4 (No in step S107), the process returns to step S106, and the transmission operation is performed based on the operation of the operator (user) of the OA terminal 4. Until accepted, the processing of step S106 and step S107 is repeatedly executed.

  If the transmission operation has been received based on the operation of the operator (user) of the OA terminal 4 (Yes in step S107), the OA terminal control unit 40 determines whether the transmission operation has been completed in step S106. Based on the operation, it is determined whether or not there is an input error in the input operation of the evaluation item (analysis item) (step S108).

  If there is an input error in the input operation of the evaluation item (analysis item) based on the operation of the operator (user) of the OA terminal 4 accepted in step S106 (Yes in step S108), the OA terminal control unit 40 displays An error message is displayed on the display screen of the unit 42 (step S109). The OA terminal control unit 40 displays, as an error message, information on the display screen of the display unit 42, for example, information indicating that there is no evaluation item (analysis item) received based on the operation of the operator (user) of the OA terminal 4. . The OA terminal control unit 40 cancels the display of the error message displayed on the display unit 42 after a predetermined time has elapsed after the error message is displayed or by a user operation (step S110). Thereafter, the OA terminal control unit 40 returns to the processing of Step S106.

  If there is no input error in the input operation of the evaluation item (analysis item) based on the operation of the operator (user) of the OA terminal 4 received in Step S106 (No in Step S108), the OA terminal control unit 40 proceeds to Step An HTTP request including information on the evaluation item (analysis item) received in S106 is transmitted to the analysis server 3 (step S111). After transmitting the information on the evaluation items (analysis items) to the analysis server 3, the OA terminal control unit 40 displays a processing-in-progress screen on the display unit 42 (step S112).

  When receiving the HTTP request including the information on the evaluation item (analysis item) transmitted from the OA terminal 4 (step S113), the analysis server control unit 30 of the analysis server 3 stores the storage unit 31 using the evaluation item (analysis item) as a key. The merge data is acquired from the analysis data DB 303 (step S114). Further, the analysis server control unit 30 acquires an analysis source from the analysis data DB 303 of the storage unit 31 using the evaluation item (analysis item) as a key (step S115).

  The analysis server control unit 30 determines the evaluation unit of the evaluation item for which the input operation has been received in step S106 (step S116). In this process, the analysis server control unit 30 determines whether the evaluation item (analysis item) for which the input operation has been received by the OA terminal 4 is a store unit, an operator unit, a facility device unit, or a transaction unit.

  When the evaluation unit of the evaluation item for which the input operation has been received is a store unit, the analysis server control unit 30 generates a list of operator IDs (identifiers) from the merge data stored in the analysis data DB 303 using the store number as a key. (Step S117). In this process, the analysis server control unit 30 refers to the merge data stored in the analysis data DB 303 to generate a list of operator IDs (identifiers) including a store number as a key.

  In addition, the analysis server control unit 30 generates a list of IO identifiers from the merge data stored in the analysis data DB 303 using the store number as a key (step S118). In this process, the analysis server control unit 30 refers to the merge data stored in the analysis data DB 303 to generate a list of IO identifiers including a store number as a key.

  The analysis server control unit 30 performs an operator unit analysis process (step S119). The operator unit analysis processing will be described with reference to steps S124 to S128 described below. The analysis server control unit 30 determines whether or not the operator unit analysis processing of step S119 has been repeatedly executed for each operator (step S120). In this process, the analysis server control unit 30 determines whether or not the operator unit analysis process has been performed for all the operator IDs (identifiers) generated in step S117. If the operator unit analysis process has not been repeatedly performed for the operator unit (No in step S120), the process returns to step S119, and the processes of steps S119 and S120 are repeated until the operator unit analysis process is repeatedly performed for the operator unit. Be executed. When the operator unit analysis process is repeatedly executed for the operator unit (Yes in step S120), the analysis server control unit 30 performs the equipment unit analysis process (step S121). The equipment unit analysis processing will be described with reference to steps S131 to S134 described below.

  The analysis server control unit 30 determines whether or not the equipment unit analysis processing in step S121 has been repeatedly executed for each equipment unit (IO device) (step S122). In this process, the analysis server control unit 30 determines whether or not the facility unit analysis process has been performed on all the IO identifiers generated in step S118. If the equipment unit analysis process has not been repeatedly executed for each equipment unit (IO device) (No in step S122), the process returns to step S121, and the equipment unit analysis process is repeatedly executed for each equipment unit (IO device). Until the process is performed, the processes of step S121 and step S122 are repeatedly executed. If the equipment unit analysis processing is repeatedly executed for each equipment unit (IO device) (Yes in step S122), the analysis server control unit 30 sets the screen format for each store corresponding to the store number based on the calculated evaluation result. (Step S123), and the process proceeds to step S142.

  When the evaluation unit of the evaluation item for which the input operation has been received is the operator unit, the analysis server control unit 30 starts the operator unit analysis process in steps S124 to S128 (step S124). The analysis server control unit 30 generates a list of transaction management numbers from the merge data stored in the analysis data DB 303 using the operator ID (identifier) as a key (step S125). In this process, the analysis server control unit 30 refers to the merge data stored in the analysis data DB 303 to generate a list of transaction management numbers including an operator ID (identifier) as a key.

  Using the generated transaction management number as a key, the analysis server control unit 30 uses the merge data stored in the analysis data DB 303 to set values such as the transaction time for the operator ID (identifier), the number of errors, and the number of times equipment (IO equipment) is used. Is acquired (step S126). For example, the analysis server control unit 30 acquires the transaction start time and the transaction end time from the merge data, calculates the difference between the transaction start time and the transaction end time, and acquires the value of the transaction time. In addition, for example, the analysis server control unit 30 acquires the error content from the merge data. Then, the analysis server control unit 30 analyzes the acquired error content and acquires a value of the number of errors.

  The analysis server control unit 30 acquires the values of the evaluation items such as the transaction time, the number of errors, and the number of times of use of the equipment (IO equipment) related to the operator ID (identifier) from the analysis source stored in the analysis data DB 303 (step S127). ). The analysis server control unit 30 compares the value of the evaluation item relating to the operator ID (identifier) acquired from the analysis source with the value relating to the operator ID (identifier) acquired from the merged data, and calculates an evaluation result (step S128). The analysis server control unit 30 performs a transaction unit analysis process (step S129). The transaction unit analysis process will be described with reference to steps S136 to S140 described below. The analysis server control unit 30 creates data as screen-format statistical information for each operator corresponding to the operator ID (identifier) based on the calculated evaluation result (step S130), and proceeds to the process of step S142.

  When the evaluation unit of the evaluation item for which the input operation has been received is the equipment device (IO device) unit, the analysis server control unit 30 starts the equipment device analysis process in steps S131 to S134 (step S131). The analysis server control unit 30 acquires the value of the number of times of use of the equipment (IO equipment) from the merge data stored in the analysis data DB 303 using the IO identifier as a key (step S132). The analysis server control unit 30 acquires the value of the evaluation item of the number of use of the equipment device (IO device) from the analysis source stored in the analysis data DB 303 (Step S133). The analysis server control unit 30 compares the value of the evaluation item of the number of use of the equipment (IO device) obtained from the analysis source with the value of the number of use of the equipment (IO device) obtained from the merge data, and calculates the evaluation result. (Step S134). The analysis server control unit 30 creates data as screen-format statistical information for each equipment device (IO device) corresponding to the IO identifier based on the calculated evaluation result (step S135), and proceeds to the process of step S142.

  When the evaluation unit of the evaluation item for which the input operation has been received is a transaction unit, the analysis server control unit 30 starts a transaction unit analysis process in steps S136 to S140 (step S136). The analysis server control unit 30 generates a list of transaction management numbers from the merge data stored in the analysis data DB 303 using the transaction ID as a key (step S137). In this process, the analysis server control unit 30 refers to the merge data stored in the analysis data DB 303 to generate a list of transaction management numbers including the transaction ID as a key.

  Using the generated transaction management number as a key, the analysis server control unit 30 acquires values such as the transaction time, the number of errors, and the number of times of use of the equipment (IO equipment) from the merge data stored in the analysis data DB 303. (Step S138). For example, the analysis server control unit 30 acquires an error content from the merge data. Then, the analysis server control unit 30 analyzes the acquired error content and acquires a value of the number of errors. The analysis server control unit 30 acquires the values of the evaluation items such as the number of errors relating to the transaction ID and the number of use of the equipment (IO equipment) from the analysis source stored in the analysis data DB 303 (step S139).

  The analysis server control unit 30 compares the value of the evaluation item related to the transaction ID acquired from the analysis source with the value related to the transaction ID acquired from the merge data, and calculates an evaluation result (step S140). The analysis server control unit 30 creates data as statistical information in a screen format for each transaction based on the calculated evaluation result (step S141), and proceeds to the process of step S142.

  In step S142, the analysis server control unit 30 transmits an HTTP response including the statistical information created for each evaluation unit to the OA terminal 4 that has transmitted the HTTP request (step S142). In this process, the analysis server control unit 30 transmits data including the statistical information created for each evaluation unit to the OA terminal 4.

  For example, when the evaluation item (analysis item) for which the input operation has been received in the OA terminal 4 is a store, the analysis server control unit 30 calculates the number of operations, the operation time, the number of errors, and the number of all operators belonging to the store. The number of operations of each operator, the operation time, the number of errors, and the details of the error of the target operator are created as statistical information and transmitted to the OA terminal 4. Further, the analysis server control unit 30 may provide, as the information to be raised, a message which indicates that the transaction is taking a long time if the operation time is out of the average value and distribution of all the operators; If it is out of the distribution, a message that raises the point to note that there are many errors in the input items necessary for the transaction, ・ The number of times of use for each equipment (IO device), the message of the number of forms used, ・ The number of times of use is less than a certain number In the case of (1), a message inviting the review or removal of the number is created from the statistical information and transmitted to the OA terminal 4.

  Further, for example, when the evaluation item (analysis item) for which the input operation has been received in the OA terminal 4 is an operator (operator's proficiency), the analysis server control unit 30 calculates: Statistical information of time, number of errors, average number of operations, average operation time, average number of errors, operation time of each transaction, number of errors per hour, error breakdown, average operation time of each transaction, average number of errors And transmits it to the OA terminal 4. In this case, the analysis server control unit 30 transmits to the OA terminal 4 a result obtained by sorting (arranging) the operation time of each transaction and the number of errors per time according to the magnitude of each information. Further, the analysis server control unit 30 may provide, as the information to be raised, a message which indicates that the transaction is taking a long time if the operation time is out of the average value and distribution of all the operators; If the distribution deviates from the distribution, a message that raises a point to pay attention to many errors in the input items necessary for the transaction is created from the statistical information and transmitted to the OA terminal 4.

  Further, for example, when the evaluation item (analysis item) for which the input operation is received in the OA terminal 4 is an equipment device (IO device), the analysis server control unit 30 determines the number of transactions of the entire business terminal 1 and the number of transactions in each transaction. Based on the IO identifier used, the number of transactions per store and the number of times each facility device (IO device) is used are extracted and tabulated, and the total number of transactions per day, week, and month, and the number of facility devices (IO device) used The total or increase / decrease of the number of times is created as statistical information and transmitted to the OA terminal 4.

  Further, for example, when the evaluation item (analysis item) for which the input operation is received in the OA terminal 4 is the frequency of use of the form of the entire system, the analysis server control unit 30 outputs the analysis item from each facility device (IO device). A totaling result of the number of the generated forms is created as statistical information and transmitted to the OA terminal 4.

  Upon receiving the HTTP response transmitted from the analysis server 3 (step S143), the OA terminal control unit 40 of the OA terminal 4 hides the processing screen displayed on the display screen of the display unit 42 (step S144). ). Then, the OA terminal control unit 40 displays the evaluation result screen 500 (see FIG. 17) indicating the statistical information and the submission information included in the received HTTP response on the display unit 42 using a browser or the like (step S145). The evaluation result screen 500 displayed on the display unit 42 will be described later.

  The OA terminal control unit 40 branches the process based on the operation of the operator (user) of the OA terminal 4 (Step S146). If a re-search operation has been received, the process returns to step S106, and steps S106 to S146 are repeatedly executed until an end operation is received. When the end operation is received, the browse item request processing ends.

  Next, the evaluation result screen 500 displayed on the display unit 42 will be described. FIG. 17 is a diagram illustrating an example of the evaluation result screen 500 displayed on the display unit 42. On the evaluation result screen 500, statistical information and presentation information for each evaluation item (analysis item) are displayed in different tabs so as to be selectable based on the operation of the operator of the OA terminal 4.

  For example, when the evaluation item (analysis item) is a store, the OA terminal control unit 40 displays an evaluation result screen 500 that includes a search condition area 600, a store information area 700, an operator information area 800, and a notification area 900. And at least.

  The OA terminal control unit 40 stores, in the search condition area 600, a target store number of an evaluation item (analysis item) received based on an operation (user) of the operator of the OA terminal 4 and an evaluation item (analysis item). Displays the target period. The values of the store number and the target period can be set arbitrarily based on the operation of the operator (user) of the OA terminal 4. When the analysis start button 601 is pressed based on the operation of the operator (user) of the OA terminal 4 after setting the store number and the target period, the OA terminal control unit 40 sets the store information area 700 of the evaluation result screen 500 The evaluation results are displayed in the information area 800 and the notification area 900, respectively.

  The OA terminal control unit 40 displays information on the number of transactions, transaction time, error details, and number of sheets output in the store in the store information area 700 as statistical information for each store. Also, the OA terminal control unit 40 stores information on the number of transactions for each transaction name, the average transaction time, the total number of errors, the number of IOs used, and the total number of output sheets in the store information area 700 as the store-specific statistical information in the store. indicate.

  The OA terminal control unit 40 displays, in the operator information area 800, information on the number of transactions, the transaction time, and the error details of the operator as statistical information on an operator basis in the store. Further, the OA terminal control unit 40 displays information on the transaction name, transaction time, number of errors, IO usage status, and number of forms output per operator ID (operator name) as operator-based statistical information in the operator information area 800. .

  The OA terminal control unit 40 displays a message in the notification area 900 as presentation information for each store or each operator. For example, in the example of FIG. 17, the OA terminal control unit 40 determines that the transaction time “22 minutes 33 seconds” for the transaction name “account open” of the operator ID “yyyyyyyyyy” is the average transaction for the store name “account open” for each store. It is longer than the time “11 minutes 4 seconds”, and the number of errors of the operator ID is larger than the total number of errors. In this case, the OA terminal control unit 40 displays, on the basis of the submission information, a message indicating that the operation of the operator ID is time-consuming and has many errors, and a measure for improving the error.

  Further, in the example of FIG. 17, the equipment (IO equipment) “D” is not used at all. In this case, the OA terminal control unit 40 displays a message indicating that the facility device (IO device) is not used and a remedy based on the submitted information.

  According to the present embodiment, statistical information is created based on merge data obtained by merging information output only to transaction data, information output only to a log, and an analysis source created based on the merge data. Therefore, the user can create statistical information that combines information that is difficult to obtain, such as the skill level of the operator, the difficulty level of the transaction, and the use frequency of the equipment. The created statistical information can be browsed using a browser based on the operation of the operator (user) of the OA terminal 4. Therefore, the operator (user) of the OA terminal 4 can check, in real time, statistical information necessary for detecting a problem and a problem of the accounting system. In addition, since the statistical information is created according to the evaluation item for which the input operation has been received based on the operation of the operator (user) of the OA terminal 4, the operator (user) of the OA terminal 4 may It is possible to statistically evaluate the proficiency and skills of the program and extract points for improvement. Furthermore, it is possible to extract functions and equipment (IO equipment) that are infrequently used, and to make an investment in equipment according to the statistical information. Further, it is possible to confirm together the presentation information created based on the statistical information. For this reason, the user can easily extract points to be improved by checking the presented information together with the statistical information, which can lead to system improvement.

  Note that the present invention is not limited to the above-described embodiments as they are, and can be embodied by modifying the constituent elements without departing from the gist of the embodiment. Various inventions can be formed by appropriately combining a plurality of components disclosed in the above embodiments. For example, all the components shown in the embodiments may be appropriately combined. Further, components of different embodiments may be appropriately combined. Of course, various modifications and applications are possible without departing from the spirit of the invention.

  In the above-described embodiment, the merge data creation process, the analysis source creation process, the analysis data DB storage process, and the statistical information transmission process are all performed by the analysis server 3, but are not limited thereto. For example, at least one of merge data creation processing, analysis source creation processing, analysis data DB storage processing, and statistical information transmission processing may be performed by the business server 2 or another server (not shown).

  Further, in the above-described embodiment, the statistical information providing system 100 is described as, for example, an account-based branch office system, but is not limited thereto. For example, the statistical information providing system 100 may be a management system in a factory or a call center.

DESCRIPTION OF SYMBOLS 1 Business terminal 2 Business server 3 Analysis server 4 OA terminal 5 Maintenance terminal 6 Printing device 10 Business terminal control unit 11 Storage unit 12 Display unit 13 Input unit 14 Communication unit 20 Business server control unit 21 Storage unit 22 Display unit 23 Input unit 24 Communication unit 30 Analysis server control unit 31 Storage unit 32 Display unit 33 Input unit 34 Communication unit 40 OA terminal control unit 41 Storage unit 42 Display unit 43 Input unit 44 Communication unit 100 Statistical information providing system 101 Terminal log file 200 Log data DB
201 Transaction journal 300 Store data DB
301 Merge data storage unit 302 Evaluation item storage unit 303 Analysis data DB
304 Web application asset storage unit 500 Evaluation result screen 600 Search condition area 601 Analysis start button 700 Store information area 800 Operator information area 900 Notification area N network

Claims (12)

A first terminal for conducting a transaction through the accounting network, a second terminal for displaying statistical information relating to transaction processing performed on the first terminal, and a connection between the first terminal and the second terminal; And a statistical information creating server that creates the statistical information displayed on the second terminal.
The statistical information creation server,
Merging the log of the operation or the transaction result of the application output from the first terminal with the transaction data of the transaction performed in the first terminal to create merge data;
Create an analysis source based on the merged data and evaluation items,
A statistical information creation system, wherein the statistical information displayed on the second terminal is created based on the merge data and the analysis source. The statistical information creation server,
The created merge data and the created analysis source are stored in a database,
The statistical information creating system according to claim 1, wherein the statistical information is created based on the merge data stored in the database and the analysis source. The statistical information creation system includes a business server connected to the first terminal via a communication line so as to be able to trade,
The business server,
Storing a log of an application operation or a transaction result output from the first terminal,
Storing the transaction data transmitted and received between the first terminal and the business server,
The statistical information creation server,
Merge the log of the operation or transaction result of the application output from the first terminal stored in the business server with the transaction data transmitted and received between the first terminal and the business server. The statistical information creating system according to claim 1, wherein the merge data is created by using the statistical data. The statistical information creation server,
The statistical information creation system according to any one of claims 1 to 3, wherein presentation information to be displayed on the second terminal is created based on the created statistical information. When the evaluation item received by the second terminal is a store, the statistical information creation server operates the number of operations, the operation time, and the number of errors of all operators belonging to the store operating the first terminal. 5. The method according to claim 1, wherein at least one of the number of operations of each operator, the operation time, the number of errors, and the details of errors of the target operator is created as the statistical information. Statistical information creation system described in. In a case where the evaluation item received by the second terminal is an operator, the statistical information creation server performs a daily or monthly operation count, an operation time, and an error count of the operator operating the first terminal. Statistics of at least one of the following: the average number of operations, the average operation time, the average number of errors, the operation time of each transaction, the number of errors per hour, the details of the error, the average operation time of each transaction, and the average number of errors The statistical information creating system according to any one of claims 1 to 4, wherein the statistical information creating system creates information as information. If the evaluation item received at the second terminal is a store, the statistical information creation server determines that the operation time of the operator who operates the first terminal in the store belongs to the store. If it is out of the average and distribution of operators, a message suggesting that the transaction is taking a long time.If the number of errors is out of the average and distribution of all operators, there are many errors in the input items required for the transaction. At least one of the following messages: a message that proposes points to be used, the number of times of use of each equipment used by the first terminal, a message of the number of forms used, and a message that proposes a review or removal of the number if the number of uses is less than a certain number. The statistical information creating system according to claim 4, wherein one or more pieces of information are created from the statistical information as the raising information. In a case where the evaluation item received at the second terminal is an operator, the statistical information creation server sets all the operators belonging to the store to the operation time of the operator operating the first terminal in the store. If the average value and distribution deviate from each other, a message stating that the transaction is taking a long time.If the number of errors of the operator deviates from the average value and distribution of all operators, an error in the input items required for the transaction is made. The statistical information creation system according to claim 4, wherein at least one or more pieces of information of a message that raises a point to pay much attention to are generated from the statistical information as the raise information. When the evaluation item received by the second terminal is equipment used by the first terminal, the statistical information creation server uses the number of transactions of the first terminal as a whole and used in each transaction. Based on the IO identifier, the number of transactions per store and the number of uses of each of the above-mentioned equipment are extracted and totaled. The statistical information creating system according to claim 1, wherein at least one or more pieces of information are created as the statistical information. When the evaluation item received by the second terminal is the frequency of use of a form of the entire statistical information creating system, the statistical information creating server is output from each equipment used by the first terminal. The statistical information creation system according to any one of claims 1 to 4, wherein a totaling result of the number of the generated forms is created as the statistical information. A statistical information creation method for creating statistical information on transaction processing when conducting a transaction through an accounting network,
Merging the log of the operation or transaction result of the application output from the first terminal with the transaction data of the transaction performed in the first terminal to create merge data;
Create an analysis source based on the merged data and evaluation items,
A statistical information creation method, wherein the statistical information displayed on a second terminal is created based on the merge data and the analysis source. A first terminal for conducting a transaction through the accounting network and a second terminal for displaying statistical information on transaction processing performed on the first terminal, and the statistical information displayed on the second terminal; A statistical information creating program to be executed by a statistical information creating server to be created,
A process of merging the log of the operation or the transaction result of the application output from the first terminal and the transaction data of the transaction performed in the first terminal to create merge data;
A process of creating an analysis source based on the merge data and the evaluation items;
A process of creating the statistical information displayed on the second terminal based on the merge data and the analysis source;
A statistical information creation program characterized by comprising:

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