JP2020024540A - Information processing system, information processing method and program - Google Patents

Abstract

To provide an information processing system, an information processing method, and a program that prevent an unauthorized use from a user when settlement is conducted with a user terminal.SOLUTION: A settlement support system 100 comprises: a reception processing unit 111 acquiring associated information where identification information of a table arranged in a restaurant SH is associated with identification information of each user terminal 3 of multiple users who use the table; a determination processing unit 113 determining whether at lease one of the multiple user terminals 3 has exited the restaurant SH; and a notification processing unit 115 providing a notification of one or more pieces of predetermined notification information on the basis of the number of the user terminals 3 that have exited the restaurant SH and the number of the user terminals 3 that are staying in the restaurant SH when a part of the user terminals 3 of the multiple user terminals 3 corresponding to the table exited the restaurant SH.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing system, an information processing method, and a program.

  In recent years, a payment system using a two-dimensional code (QR code (registered trademark)) has been proposed. For example, in the payment system, a two-dimensional code displayed on a store terminal is read by a user terminal (for example, a mobile terminal), and includes a store ID and a billed amount of a product included in the two-dimensional code, and a user ID. Perform payment processing based on the payment information. Also, a payment system that reads a two-dimensional code displayed on a user terminal with a store terminal and performs a payment process based on payment information including a user ID included in the two-dimensional code, a store ID, and a billed amount. It has been proposed (for example, see Patent Document 1).

JP 2018-005562 A

  Since such a settlement system is mainly introduced for the purpose of labor saving of a store and allows a user to perform an accounting operation, for example, in a store such as a restaurant, the settlement system is used by a user. Unauthorized use that leaves a store without paying for it may increase. In the conventional payment system, it is difficult for the store to determine whether or not the user has already settled, and thus it is difficult to prevent the unauthorized use (for example, eating and drinking without money).

  An object of the present invention is to provide an information processing system, an information processing method, and a program capable of preventing unauthorized use of a user when performing settlement using a user terminal.

  An information processing system according to the present invention obtains related information in which identification information of a table arranged in a facility and identification information of user terminals of a plurality of users who use the table are associated with each other. Unit, a determination processing unit that determines whether at least one of the plurality of user terminals has exited the predetermined area of the facility, and a part of the plurality of user terminals corresponding to the table. When the user terminal exits from the predetermined area, the number of the user terminals exiting from the predetermined area and the number of user terminals remaining in the predetermined area are set in advance. A notification processing unit that notifies one or a plurality of pieces of notification information.

  In the information processing method according to the present invention, the identification information of the table arranged in the facility and the identification information of the user terminal of each of the plurality of users who use the table are obtained, and the related information is acquired. It is determined whether at least one of the user terminals has exited from the predetermined area of the facility, and some of the plurality of user terminals corresponding to the table are removed from the predetermined area. In the case of leaving, the user is notified of one or more pieces of preset notification information based on the number of the user terminals exiting from the predetermined area and the number of the user terminals remaining in the predetermined area. .

  The program according to the present invention includes a step of acquiring related information in which identification information of a table arranged in a facility and identification information of a user terminal of each of a plurality of users who use the table are associated with each other; Determining whether at least one of the user terminals has exited the predetermined area of the facility; and determining whether at least one of the plurality of user terminals corresponding to the table is the predetermined user terminal. When exiting from the area, based on the number of the user terminals exiting from the predetermined area and the number of user terminals remaining in the predetermined area, one or more pieces of notification information set in advance. And a program for causing a computer to execute the steps of:

  According to the present invention, there is provided an information processing system, an information processing method, and a program capable of preventing unauthorized use of a user when performing settlement using a user terminal.

FIG. 1 is a block diagram illustrating a configuration of a payment support system according to an embodiment of the present invention. FIG. 2 is a diagram schematically illustrating a restaurant to which the settlement support system according to the embodiment of the present invention is applied. FIG. 3 is a diagram illustrating an example of a QR code image displayed on the user terminal of the payment support system according to the embodiment of the present invention. FIG. 4 is a diagram illustrating an example of a check-in screen displayed on the store terminal of the payment support system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of the check-in information used in the settlement support system according to the embodiment of the present invention. FIG. 6 is a diagram illustrating an example of an accounting screen displayed on the store terminal of the payment support system according to the embodiment of the present invention. FIG. 7 is a diagram illustrating an example of a reading screen displayed on the user terminal of the payment support system according to the embodiment of the present invention. FIG. 8 is a diagram illustrating an example of a payment confirmation screen displayed on the user terminal of the payment support system according to the embodiment of the present invention. FIG. 9 is a diagram schematically illustrating a restaurant to which the settlement support system according to the embodiment of the present invention is applied. FIG. 10 is a diagram illustrating an example of a warning screen displayed on the store terminal of the payment support system according to the embodiment of the present invention. FIG. 11 is a diagram illustrating an example of a warning screen displayed on the user terminal of the payment support system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of table status information used in the settlement support system according to the embodiment of the present invention. FIG. 13 is a diagram schematically illustrating a restaurant to which the settlement support system according to the embodiment of the present invention is applied. FIG. 14 is a diagram schematically illustrating a restaurant to which the settlement support system according to the embodiment of the present invention is applied. FIG. 15 is a flowchart illustrating an example of a procedure of a user terminal process executed by the settlement support system according to the embodiment of the present invention. FIG. 16 is a flowchart illustrating an example of a procedure of a store terminal process executed by the settlement support system according to the embodiment of the present invention. FIG. 17 is a flowchart illustrating an example of a procedure of a payment support process performed by the payment support system according to the embodiment of the present invention. FIG. 18 is a flowchart illustrating another example of the procedure of the payment support process executed by the payment support system according to the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to provide an understanding of the present invention. The following embodiments are examples embodying the present invention and do not limit the technical scope of the present invention.

[Payment Support System 100]
As shown in FIG. 1, a payment support system 100 according to an embodiment of the present invention includes a payment support device 1, a store terminal 2, and a plurality of user terminals 3. The settlement support apparatus 1, the shop terminal 2, and the plurality of user terminals 3 can communicate with each other via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line. Note that a plurality of settlement support devices 1 and store terminals 2 may be provided, respectively. Further, the payment support system 100 includes a payment server (not shown) that is managed by a payment provider and performs payment based on a payment request. The settlement support system 100 and the settlement support device 1 are examples of the information processing system of the present invention, and the shop terminal 2 is an example of the facility terminal of the present invention.

  The settlement support apparatus 1 has a function of performing electronic settlement for the usage fee of the facility in response to a settlement request from a user of the facility. For example, the payment support device 1 is configured to be able to communicate with the payment server via a communication network N1, and as an intermediary between the user and the payment server, performs the electronic payment for the usage fee of the facility. Request (request) the payment server. Note that the plurality of payment support devices 1 may each have an electronic payment function, and each payment support device 1 may execute electronic payment for the usage fee of the facility.

  Hereinafter, the case where the facility is a restaurant and the usage fee of the facility is the price of the restaurant will be described as an example. However, the present invention is not limited to the settlement of food and drink at restaurants, but can be applied to settlement of usage fees of arbitrary facilities, such as settlement of accommodation charges at accommodation facilities, settlement of play fees at golf courses, play facilities, and the like. is there.

  Here, an example of a usage scene of a process executed in the settlement support system 100 according to the embodiment of the present invention will be described.

  Here, as shown in FIG. 2, in the restaurant SH, four users A, B, C, and D who use the table T5 of the table number “05” among a plurality of tables arranged in the restaurant SH. A flow in which the (group) operates the table top order terminal 2 arranged on the table T5 to order food and drink, and to settle the food and drink (billed amount) of the group after eating and drinking will be described. . Hereinafter, a case where the table top order terminal 2 is the shop terminal 2 will be described as an example. The table top order terminals are arranged, for example, one at each table.

  In addition, each user has previously concluded a usage contract with a desired payment operator, and installs a dedicated payment application on the user terminal 3 from a payment site (payment server) operated by the payment operator. Thus, the user can use the user terminal 3 to make a payment (payment) for the billed amount using the payment application.

  First, the users A, B, C, and D who have come to the restaurant SH use, for example, the user terminals 3A, 3B, 3C, and 3D to access, for example, a WEB site operated by the restaurant SH and log in. Do. For example, each of the users A, B, C, and D inputs a user ID (authentication information) such as a member number as login information on the WEB site. Then, a QR code C1 including the user IDs of the users A, B, C, and D is displayed on each of the user terminals 3A, 3B, 3C, and 3D (see FIG. 3).

  A check-in screen shown in FIG. 4 is displayed on the table top order terminal 2 (hereinafter, referred to as a store terminal 2) arranged at each table. The users A, B, C, and D respectively display the QR codes displayed on the user terminals 3A, 3B, 3C, and 3D on the check-in screen of the shop terminal 2 arranged on the table T5 with the table number “05”. An operation (check-in operation) of holding C1 over the reading unit (camera 25) of the store terminal 2 is performed. As a result, the table number “05” is associated with the user IDs of the users A, B, C, and D, and the users A, B, C, and D use the table T5 with the table number “05”. Is recognized. The table number and the user ID associated with each other are stored in the shop terminal 2 as check-in information D1 (see FIG. 5). The check-in information D1 may include a check-in time and the like. The user ID is associated with personal information such as the mail address, address, age, and gender of the user terminal 3.

  When the check-in process is completed, a menu screen (not shown) is displayed on the shop terminal 2. The users A, B, C, and D operate the store terminal 2 to order a desired product. The store terminal 2 may display order history information or the like ordered by the users A, B, C, and D. Thereby, the ordered product is provided to the users A, B, C, and D.

  When the users A, B, C, and D finish eating and drinking, they perform an operation (accounting operation) for performing accounting (settlement). In the settlement support system 100, a settlement method for paying the total billing amount in a lump ("batch"), and a settlement method for paying the total billing amount by sharing the users A, B, C, and D (a "split bill"). Can be selected. Here, it is assumed that the users A, B, C, and D have selected “batch”. It is also assumed that the billed amount is “10000 yen”.

  When the user selects “batch” in the store terminal 2, the checkout screen shown in FIG. The checkout screen includes a QR code C2 (including a charge amount (“10000 yen”) for users A, B, C, and D, a store identification information (store ID), and a table number (“05”). (See FIG. 6) is displayed. One of the users A, B, C, and D (for example, the user A) performs an accounting operation using the user terminal 3A. For example, the user A captures the image of the QR code C2 with the camera 35 of the user terminal 3A (see FIG. 7). Subsequently, when the user A performs a payment confirmation operation (approval) on the payment confirmation screen (see FIG. 8) displayed on the user terminal 3A, the payment support apparatus 1 executes a payment process for the billed amount. . Thereby, the settlement processing of the billed amount corresponding to the table T5 is completed. When the payment process is completed, the payment support apparatus 1 transmits a payment completion notification to each of the store terminal 2 and the user terminals 3A, 3B, 3C, 3D. As a result, a message indicating that the payment has been completed is displayed on each of the store terminal 2 and the user terminals 3A, 3B, 3C, 3D.

  Here, before the settlement processing is completed, all or some of the users A, B, C, and D in the table T5 (for example, the users A, B, and C shown in FIG. 9) have closed. In this case, there is a possibility of unauthorized use (no money eating and drinking). Therefore, in such a case, the settlement support apparatus 1 sets in advance at least one of the notification information, for example, the settlement information, in at least one of the shop terminal 2 and the user terminal 3 having the user ID associated with the table T5. Sends the information of the message indicating that is not completed. Upon receiving the information, the shop terminal 2 notifies (displays) the message (warning screen) as shown in FIG. Upon receiving the information, the user terminals 3A, 3B, 3C, 3D display the message (warning screen) as shown in FIG. The store terminal 2 and the user terminals 3A, 3B, 3C, 3D may notify the message to the outside by voice.

  According to the payment support system 100 according to the embodiment of the present invention, when performing payment using the user terminal 3, it is possible to notify predetermined information when the user leaves the store without performing payment. Therefore, it is possible to prevent unauthorized use of the user.

  Next, a specific configuration of the settlement support system 100 for implementing the above-described processing will be described.

[User terminal 3]
As shown in FIG. 1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, a camera 35, and the like. The user terminal 3 is a mobile terminal owned by the user of the restaurant, and is an information processing device such as a smartphone, a mobile phone, or a tablet terminal.

  The camera 35 is a digital camera that captures an image of a subject such as a two-dimensional code and outputs the captured image as digital image data.

  The communication I / F 34 connects the user terminal 3 to a communication network N1 by wire or wirelessly, and follows a predetermined communication protocol between the settlement support device 1 and external devices such as the store terminal 2 via the communication network N1. This is a communication interface for executing data communication.

  The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 32 is a nonvolatile storage unit such as a flash memory that stores various information. For example, the storage unit 32 stores a control program such as a user terminal program for causing the control unit 31 to execute a later-described user terminal process (see FIG. 15). For example, the user terminal program is non-temporarily recorded on a computer-readable recording medium such as a USB, a CD or a DVD (both are registered trademarks), and is electrically connected to the user terminal 3. The data is read by a reading device (not shown) such as a drive, a CD drive, or a DVD drive and stored in the storage unit 32. Further, the user terminal program may be downloaded from an external device via the communication network N1 and stored in the storage unit 32.

  The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile storage unit in which a control program such as a BIOS and an OS for causing the CPU to execute various processes is stored in advance. The RAM is a volatile or nonvolatile storage unit for storing various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the user terminal 3 by executing various control programs stored in the ROM or the storage unit 32 in advance by the CPU.

  Specifically, the control unit 31 includes various processing units such as a user reception processing unit 311, a code processing unit 312, a user display processing unit 313, and a user notification processing unit 314. The control unit 31 functions as the various processing units by executing various processes according to the user terminal program by the CPU. Further, a part or all of the processing units included in the control unit 31 may be configured by an electronic circuit. Note that the user terminal program may be a program for causing a plurality of processors to function as the various processing units.

  The user reception processing unit 311 acquires operation information operated by the user of the restaurant SH on the operation display unit 33 of the user terminal 3. For example, the user reception processing unit 311 receives the login operation by the user on a WEB site operated by the restaurant SH, and acquires a user ID (the login information) corresponding to the login operation. Further, the user reception processing unit 311 receives the settlement approval operation (FIG. 8) in the accounting operation by the user and acquires operation information.

  The code processing unit 312 generates a QR code C1 (see FIG. 3) according to a user operation. Specifically, the code processing unit 312 generates a QR code C1 including a user ID based on the login operation by the user. For example, when the user performs the login operation on the WEB site operated by the restaurant SH on the user terminal 3, a QR code C1 including the user ID is generated. When the QR code C1 is generated, the user operates the QR code displayed on the user terminal 3 on the check-in screen (see FIG. 4) of the shop terminal 2 arranged on the table T5 with the table number “05”. An operation (check-in operation) of holding C1 (see FIG. 3) over the reading unit (camera 25) of the shop terminal 2 is performed. Note that the QR code C1 may be generated in the payment support apparatus 1, and the code processing unit 312 may acquire the information of the QR code C1 from the payment support apparatus 1.

  Further, the code processing unit 312 captures an image of the QR code C2 included in the accounting screen (see FIG. 6) displayed on the operation display unit 23 of the store terminal 2 by the camera 35, and converts the QR code into a QR code from the captured digital image data. Read C2.

  The user display processing unit 313 causes the operation display unit 33 to display various information. For example, the user display processing unit 313 causes the image of the QR code C1 to be displayed on the operation display unit 33 (see FIG. 3). In addition, the user display processing unit 313 causes the operation display unit 33 to display a message that prompts the user to hold the QR code C1 displayed on the operation display unit 33 over the reading unit (camera 15) of the store terminal 2. When the QR code C2 is read by the code processing unit 312, the user display processing unit 313 causes the operation display unit 33 to display a payment confirmation screen (see FIG. 8). The user display processing unit 313 causes the operation display unit 33 to display various other messages.

  The user notification processing unit 314 notifies a user of a predetermined message based on the notification information (unsettled information, exit information, left-behind information, etc., which will be described later) received from the payment support apparatus 1. For example, the user notification processing unit 314 outputs a message indicating that the settlement process is not completed (unsettled information) and a message indicating that the user terminal 3 has exited from the predetermined area (inside the store, around the table) (exit information ), A message (forgotten item information) indicating that the user terminal 3 is forgotten by the restaurant SH is displayed on the operation display unit 33.

  Note that in another embodiment of the user terminal 3, the code processing unit 312 may be provided in the payment support device 1.

[Store terminal 2]
As shown in FIG. 1, the shop terminal 2 includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, a camera 25, and the like. The shop terminal 2 is, for example, a table top order terminal arranged for each table, and is operated mainly by a user who uses the table. The shop terminal 2 may be an information processing device such as a tablet terminal or a personal computer. In addition, the shop terminal 2 may be disposed at an entrance or the like of the restaurant SH, for example, as one stationary terminal (cashier terminal).

  The communication I / F 24 connects the store terminal 2 to a communication network N1 by wire or wirelessly, and follows a predetermined communication protocol between the settlement support apparatus 1 and external devices such as the user terminal 3 via the communication network N1. This is a communication interface for executing data communication.

  The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 22 is a nonvolatile storage unit such as a flash memory for storing various information. For example, the storage unit 22 stores a control program such as a store terminal program for causing the control unit 21 to execute a later-described store terminal process (see FIG. 16). For example, the store terminal program is temporarily recorded on a computer-readable recording medium such as a USB, a CD, or a DVD, and is electrically connected to the store terminal 2 such as a USB drive, a CD drive, or a DVD drive. And is stored in the storage unit 22. The store terminal program may be downloaded from an external device via the communication network N1 and stored in the storage unit 22.

  In addition, the storage unit 22 stores, for each table, order history information including a list of ordered products, and the like.

  The storage unit 22 stores check-in information in response to the check-in operation. For example, when the users A, B, C, and D perform the check-in operation at the store terminal 2 arranged in the table T5 with the table number “05”, the information of the table number “05” and the user Check-in information D1 (see FIG. 5) in which the user IDs of A, B, C, and D are associated is stored in the storage unit 22.

  The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile storage unit in which a control program such as a BIOS and an OS for causing the CPU to execute various processes is stored in advance. The RAM is a volatile or nonvolatile storage unit for storing various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the store terminal 2 by executing various control programs stored in the ROM or the storage unit 22 in advance by the CPU.

  Specifically, the control unit 21 includes various processing units such as a store reception processing unit 211, a reading processing unit 212, an order processing unit 213, a calculation processing unit 214, a store display processing unit 215, and a store notification processing unit 216. The control unit 21 functions as the various processing units by executing various processes according to the store terminal program by the CPU. Further, a part or all of the processing units included in the control unit 21 may be configured by an electronic circuit. Note that the store terminal program may be a program for causing a plurality of processors to function as the various processing units.

  The store reception processing unit 211 acquires operation information operated by the user of the restaurant SH on the operation display unit 23 of the store terminal 2. For example, the store reception processing unit 211 acquires information such as an operation of the user selecting a product and an accounting operation of selecting an accounting method on the menu screen.

  The read processing unit 212 captures an image of the QR code C1 (see FIG. 3) displayed on the operation display unit 33 of the user terminal 3 with the camera 25, and reads the QR code C1 from the captured digital image data.

  For example, when the users A, B, C, and D perform the check-in operation, the reading processing unit 212 acquires each user ID from each QR code C1, and the store reception processing unit 211 transmits the user A, The user IDs of B, C, and D are associated with the information of the table number “05”, and the associated check-in information D1 (see FIG. 5) is stored in the storage unit 22. Further, the store reception processing unit 211 transmits the check-in information D1 to the settlement support device 1.

  The order processing unit 213 receives an order from a user. For example, when the table T5 having the table number “05” is used by four users A, B, C, and D, the order processing unit 213 associates the users A, B, C, and D with the table T5. Accept orders from. The order content of the user is input by the user through the operation display unit 23 of the store terminal 2, for example. Alternatively, the content of the order by the user may be input through an order entry terminal carried by the employee. The order processing unit 213 transmits information of the received order contents (order information) to, for example, a kitchen terminal or a kitchen printer. Thereby, a product according to the order content is provided to the user. The order processing unit 213 transmits the order information to the settlement support device 1.

  The calculation processing unit 214 calculates the charge amount for each table based on the order details received by the order processing unit 213. For example, the calculation processing unit 214 calculates the total amount of all the products ordered by a plurality of users using the table based on the amount information indicating the amount of each food and drink provided at the restaurant SH. Calculate as money. The calculation processing unit 214 stores the information of the charged amount in the storage unit 22. Further, the calculation processing unit 214 transmits the information of the charged amount to the settlement support apparatus 1.

  The calculation processing unit 214 also stores the information of the billed amount, the identification information of the restaurant SH (store ID), the information of the table number (“05”), and the access information for accessing the settlement support apparatus 1 (for example, (IP address). Note that the QR code C2 may be generated in the settlement support device 1.

  The store display processing unit 215 causes the operation display unit 23 to display a check-in screen (see FIG. 4), a menu screen, an accounting screen (see FIG. 6), a warning screen (see FIG. 10), and the like. Further, the store display processing unit 215 displays the QR code C2 on the checkout screen.

  The store notification processing unit 216 notifies the employee of a predetermined message based on the notification information (unsettled information, exit information, left-behind information, etc., described later) received from the payment support apparatus 1. For example, the store notification processing unit 216 outputs a message indicating that the settlement process is not completed (unsettled information), and a message indicating that the user terminal 3 has exited the predetermined area (inside the store, around the table) (exit information). Then, a message (forgotten item information) indicating that the user terminal 3 is forgotten by the restaurant SH is displayed on the operation display unit 23.

  In another embodiment of the shop terminal 2, a part or all of the processing units included in the control unit 21 of the shop terminal 2 may be provided in the settlement support device 1. In addition, the store terminal 2 may include other optional functions such as an accounting function and a management function in addition to the various functions described above.

[Payment support device 1]
As shown in FIG. 1, the payment support apparatus 1 is a server computer including a control unit 11, a storage unit 12, an operation display unit 13, a communication I / F 14, and the like. The settlement support apparatus 1 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation. Further, various kinds of processing executed by the settlement support apparatus 1 may be executed in a distributed manner by one or a plurality of processors. Further, the settlement support apparatus 1 may be arranged outside the restaurant SH, and execute data communication with the shop terminal 2 and the user terminals 3 in the plurality of restaurants SH.

  The communication I / F 14 connects the settlement support apparatus 1 to a communication network N1 by wire or wirelessly, and communicates with external devices such as the shop terminal 2, the user terminal 3, and a settlement server (not shown) via the communication network N1. It is a communication interface for executing data communication according to a predetermined communication protocol between them.

  The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 12 is a non-volatile storage unit including a semiconductor memory that stores various types of information, a hard disk drive (HDD), a solid state drive (SSD), and the like. Specifically, the storage unit 12 stores payment information on a payment method that can be used by the user at the restaurant SH. For example, the storage unit 12 stores payment information (identification information, payment system information, access information, and the like) related to a payment server of a payment provider that can be used by the user in the restaurant SH. The payment information is stored in the storage unit 12 based on a setting operation in the shop terminal 2 by, for example, an administrator of the restaurant SH. Note that the payment information may be stored in the storage unit 12 and the storage unit 22 of the shop terminal 2.

  Further, the storage unit 12 may store user information (authentication information) on the user. The user information includes, for each user, a user ID, payment information (for example, information on a credit card company), and information on a settlement company used by the user. These pieces of information may be stored in the storage unit 12 by, for example, a user registering in advance as a member on a web site operated by the restaurant SH, or may visit the restaurant SH and log in to the web site. The operation may be stored in the storage unit 12. Note that the user information may be stored in the storage unit 12 and the storage unit 22 of the shop terminal 2.

  In addition, when the users A, B, C, and D perform the check-in operation at the store terminal 2 arranged in the table T5 with the table number “05”, the storage unit 12 stores the table number “05”. And the user IDs of the users A, B, C, and D are stored. Note that the settlement support apparatus 1 acquires the check-in information D1 from the shop terminal 2.

  In addition, the storage unit 12 stores table status information D2 regarding the user ID, the usage amount, and the settlement status in each table of the restaurant SH. For example, in the example of the table status information D2 shown in FIG. 12, at the present time, the usage price (billing amount) of the users A, B, C, and D of the table number "05" is "10,000 yen", and It is registered that the settlement process has not been completed (incomplete). Each information of the table status information D2 is appropriately updated by a check-in operation, an order operation, and a checkout operation by the user.

  In addition, as another embodiment of the settlement support apparatus 1, some or all of the settlement information, the user information, and the table status information D2 can be accessed from the settlement support apparatus 1 via the communication network N1. May be stored on the server. Then, the control unit 11 of the settlement support apparatus 1 may acquire various types of information from the server as necessary, and execute each processing such as a settlement support processing (see FIG. 17) described later. Further, as another embodiment, part or all of the payment information, the user information, and the table status information D2 may be stored in the shop terminal 2. Then, the control unit 11 of the payment support apparatus 1 may acquire various types of information from the store terminal 2 as necessary, and execute each processing such as a payment support processing described later. Further, as another embodiment, part or all of the payment information, the user information, and the table status information D2 may be stored in both the payment support device 1 and the shop terminal 2.

  Further, the storage unit 12 stores a control program such as a payment support program for causing the control unit 11 to execute a payment support process (see FIG. 17) described later. For example, the payment support program is non-temporarily recorded on a computer-readable recording medium such as a USB, a CD, or a DVD, and is provided with a reading device (e.g., a USB drive, a CD drive, or a DVD drive) included in the payment support device 1. (Not shown) and stored in the storage unit 12. Further, the payment support program may be downloaded from an external device via the communication network N1 and stored in the storage unit 12.

  The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processing. The ROM is a nonvolatile storage unit in which a control program such as a BIOS and an OS for causing the CPU to execute various arithmetic processes is stored in advance. The RAM is a volatile or nonvolatile storage unit for storing various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 11 controls the settlement support apparatus 1 by executing various control programs stored in the ROM or the storage unit 12 in advance by the CPU.

  Specifically, as shown in FIG. 1, the control unit 11 performs various operations such as a reception processing unit 111, a settlement processing unit 112, a determination processing unit 113, a table status detection unit 114, a notification processing unit 115, a notification processing unit 116, and the like. Including a processing unit. The control unit 11 functions as the various processing units by executing various processes according to the payment support program by the CPU. Further, a part or all of the processing units included in the control unit 11 may be configured by an electronic circuit. The payment support program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 111 acquires, from the user terminal 3 and the shop terminal 2, information based on the content operated by the user of the restaurant SH at the user terminal 3 and the shop terminal 2. For example, when the user performs the check-in operation on the check-in screen (see FIG. 4), the reception processing unit 111 transmits the user ID acquired from the store terminal 2 from the QR code C1 by the check-in operation, The check-in information D1 (see FIG. 5) in which the information of the table number is associated with each other is acquired. The reception processing unit 111 is an example of the related information acquisition unit of the present invention, and the check-in information D1 is an example of the related information of the present invention.

  In addition, the reception processing unit 111 receives, through the user terminal 3 of the user of the restaurant SH, a payment approval operation for the amount charged to the user. For example, as shown in FIG. 6, a QR code C2 including information on the amount charged to the user is displayed on the checkout screen displayed on the shop terminal 2. In this case, the reception processing unit 111 receives the settlement approval operation (selection operation of the “approval” button in FIG. 8) for the charge amount included in the QR code C2 read by the user terminal 3.

  The payment processing unit 112 performs a payment process for the billed amount when the reception processing unit 111 receives the payment approval operation. For example, the payment processing unit 112 transmits the user's payment authentication information (authentication information required to perform electronic payment using the payment server), the billed amount, and the store ID to the payment server. And settlement processing for the billed amount. The payment authentication information (for example, a user ID and a password) may be obtained from the user terminal 3 when the payment approval operation is performed, or may be stored in the storage unit 12 of the payment support apparatus 1 or the like. It may be registered in advance in association with the user.

  The determination processing unit 113 determines whether the user has left the predetermined area of the restaurant SH. For example, a wireless communication device such as a beacon is arranged in the restaurant SH, and the determination processing unit 113 can grasp the position of the user terminal 3 existing in the restaurant SH. That is, the determination processing unit 113 detects whether the user terminal 3 has exited the predetermined area based on the position information of the user terminal 3. The predetermined area may be set to the entire area of the restaurant SH (entire facility) or may be set to an area around the table (for example, an area 2 m from the outer periphery of the table).

  The table status detection unit 114 detects (determines) the status of each table of the restaurant SH. Specifically, the table situation detection unit 114 detects whether or not the settlement processing for the billed amount has been completed based on the table situation information D2 (see FIG. 12). Further, based on the table status information D2 and the determination result of the determination processing unit 113, the table status detection unit 114 determines the number of user terminals 3 exiting from the predetermined area and the number of user terminals 3 remaining in the predetermined area. And detect.

  The notification processing unit 115 causes the at least one of the user terminal 3 and the shop terminal 2 to perform the notification processing based on the detection result by the table situation detection unit 114. Specifically, the notification processing unit 115 determines the number of the user terminals 3 when a part of the plurality of user terminals 3 associated with the table leaves the predetermined area. And notification information set in advance to at least one of the user terminal 3 and the shop terminal 2 based on the number of the user terminals 3 remaining in the predetermined area. A certain message is notified. The notification processing unit 115 is an example of the notification processing unit of the present invention.

  For example, for the user terminals 3A, 3B, 3C, and 3D of the user IDs associated with the table T5, the users A, B, and C enter the restaurant before the settlement processing of the billed amount corresponding to the table T5 is completed. As a result of leaving the SH, the number (three) of the user terminals 3A, 3B, and 3C exiting from the predetermined area (restaurant SH) becomes the number of the user terminals 3D remaining in the predetermined area (restaurant SH). If the number is greater than the number (1) (see FIG. 9), the notification processing unit 115 has completed the settlement processing on at least one of the user terminals 3A, 3B, 3C, 3D and the shop terminal 2. It transmits unsettled information of a message indicating that there is no message and exit information of a message indicating that the user terminals 3A, 3B, and 3C have exited the restaurant SH. The unsettled information and the exit information are examples of the broadcast information of the present invention, the unsettled information is an example of the first broadcast information of the present invention, and the exit information is an example of the second broadcast information of the present invention. The notification processing unit 115 may transmit the notification information only to the user terminals 3A, 3B, and 3C that have exited the restaurant SH, or may transmit the notification only to the user terminals 3D remaining in the restaurant SH. Information may be transmitted, or the notification information may be transmitted to all the user terminals 3A, 3B, 3C, 3D. When the user terminal 3 and the store terminal 2 receive the notification information, the user terminal 3 and the store terminal 2 notify the corresponding message. Thus, for example, the fact that the users A, B, and C of the user terminals 3A, 3B, and 3C have left the restaurant SH even though the settlement processing of the table T5 has not been completed is notified through the user terminal 3. The information is notified to the users A, B, C, and D, and is also notified to the employee of the restaurant SH through the store terminal 2.

  Further, for example, before the settlement processing of the billing amount corresponding to the table T5 is completed, the number of the user terminals 3B (one unit) in which the user B leaves the restaurant SH and leaves the predetermined area (the restaurant SH). ) Is less than the number (three) of the user terminals 3A, 3C, 3D remaining in the predetermined area (restaurant SH) (see FIG. 13), the notification processing unit 115 sets the user terminals 3A, 3B. , 3C, 3D and the shop terminal 2 are not transmitted with the unsettled information of the message indicating that the settlement processing is not completed. This is because the message corresponding to the unsettled information is not notified when the user B temporarily goes out of the store due to telephone calls, smoking, and the like. In this case, the notification processing unit 115 transmits the exit information of the message indicating that the user terminal 3B has exited the restaurant SH to the shop terminal 2. Upon receiving the exit information, the store terminal 2 is notified of a message indicating that the user terminal 3B has exited the restaurant SH. Thereby, the employee of the restaurant SH is notified through the store terminal 2 that the user B of the user terminal 3B has left the restaurant SH.

  In another embodiment, for example, the number (three) of the user terminals 3A, 3B, 3C exiting the predetermined area (restaurant SH) after the settlement processing of the billed amount corresponding to the table T5 is completed, When the number of the user terminals 3D remaining in the predetermined area (the restaurant SH) is larger than the number (one) of the user terminals 3D, the notification processing unit 115 determines at least one of the user terminals 3A, 3B, 3C, 3D and the store terminal 2. On the other hand, the lost item information of the message indicating that the user terminal 3D is forgotten by the restaurant SH is transmitted. The lost item information is an example of the notification information and the third notification information of the present invention. When the user terminal 3 and the shop terminal 2 receive the forgotten item information, a message indicating that the user terminal 3D is forgotten by the restaurant SH is notified. This notifies the user of the forgetting of the user terminal 3D to the restaurant SH through the user terminal 3 to the user and notifies the employee of the restaurant SH through the store terminal 2.

  As described above, when some of the user terminals 3 among the plurality of user terminals 3 corresponding to the table have exited from the predetermined area, the notification processing unit 115 determines whether the user terminal 3 has exited from the predetermined area. Based on the number and the number of user terminals 3 remaining in the predetermined area, one or a plurality of pieces of notification information set in advance is notified. The notification information includes, for example, the unsettled information, the exit information, the lost item information, and the like.

  When the settlement processing unit 112 performs the settlement processing on the billed amount, the notification processing unit 116 transmits information (settlement completion information) including a message indicating that the settlement processing is completed to the user terminals 3A and 3B. , 3C, 3D and the shop terminal 2. Thereby, when the settlement processing for the billed amount is completed, the user and the employee can know that the settlement processing is completed. When the payment is not normally processed due to a payment error or the like, the notification processing unit 116 transmits information including a message indicating the payment error to the user terminals 3A, 3B, 3C, 3D and the store terminal 2.

  In another embodiment of the settlement support apparatus 1, a part or all of the processing units included in the control unit 11 may be provided in the shop terminal 2.

[User terminal processing]
Hereinafter, the user terminal processing executed by the control unit 31 of the user terminal 3 will be described with reference to FIG. For example, the control unit 31 starts execution of the user terminal process by starting execution of the user terminal program in response to a user operation. Note that the user terminal process may be terminated halfway according to a predetermined operation on the user terminal 3.

  The present invention can be considered as an invention of an information processing method for executing one or a plurality of steps included in the user terminal process, a settlement support process described later, and a store terminal process described later.

  Also, one or more steps included in the user terminal processing described here may be omitted as appropriate. The steps in the user terminal process may be executed in a different order as long as the same operation and effect are obtained. Further, here, a case where each step in the user terminal process is executed by the control unit 31 will be described as an example. However, in another embodiment, each step in the user terminal process is distributed by a plurality of processors. May be executed.

  Here, the user terminal processing will be described according to the above-described use scene.

  In step S11, the control unit 31 (user reception processing unit 311) receives a user's login operation on a WEB site operated by the restaurant SH. Specifically, the control unit 31 acquires a user ID (login information) corresponding to the login operation.

  When the login operation is performed, in step S12, the control unit 31 (code processing unit 312) generates a QR code C1 including the user ID. The control unit 31 (user display processing unit 313) causes the operation display unit 33 to display the QR code C1 (see FIG. 3).

  Each of the users A, B, C, and D performs a check-in operation of holding the image of the QR code C1 over the reading unit (camera 25) on the check-in screen (see FIG. 4) displayed on the store terminal 2.

  In step S13, when the check-in process of the users A, B, C, and D is completed, the users A, B, C, and D enter the table top order terminal (store) in the table T5 with the table number “05”. On the menu screen displayed on the terminal 2), a desired product (food and drink) is ordered.

  In step S14, the control unit 31 (user notification processing unit 314) determines whether the notification information (for example, unsettled information and exit information) has been received from the payment support apparatus 1. When the control unit 31 receives the notification information from the settlement support apparatus 1 (S14: YES), the process proceeds to step S15, and when the control unit 31 does not receive the notification information (S14: NO), the process proceeds to step S15. Move to S16. That is, when a majority of the users in the table T5 (here, the users A, B, and C) have left the restaurant SH before performing the accounting operation, the process proceeds to step S15.

  In step S15, the control unit 31 (user notification processing unit 314) displays, on the operation display unit 33, a message or the like indicating that the settlement processing is not completed, as shown in FIG. 11, based on the notification information. Let it. Thereafter, the processing shifts to step S16.

  In step S16, the user performs the accounting operation, and the control unit 31 (code processing unit 312) reads the settlement QR code C2 displayed on the accounting screen (see FIG. 6) displayed on the store terminal 2. If it has (S16: YES), the process proceeds to step S17. If the control unit 31 receives the notification information from the payment support apparatus 1 before reading the QR code C2 (S16: NO), the process proceeds to step S15.

  In step S17, the control unit 31 (user display processing unit 313) causes the operation display unit 33 to display a payment confirmation screen (see FIG. 8).

  In step S18, when the control unit 31 (user reception processing unit 311) receives the payment approval operation from the user (S18: YES), the process proceeds to step S19. If the control unit 31 receives the notification information from the payment support apparatus 1 before accepting the payment approval operation from the user (S18: NO), the process proceeds to step S15.

  In step S19, the control unit 31 (user reception processing unit 311) transmits the payment request information to the payment support device 1. Note that the QR code C2 includes information on the charge amount, a store ID, a table number, access information to the settlement support device 1, and the like. The control unit 31 accesses the payment support device 1 using the access information, and transmits the payment request information to the payment support device 1. The settlement request information includes, for example, the store ID, the table number, the authentication information for settlement, and the like.

  In step S20, the control unit 31 determines whether the payment processing corresponding to the payment request information has been completed. Specifically, the control unit 31 determines that the payment processing has been completed when receiving the payment completion information from the payment support apparatus 1, and determines that the payment processing has been completed when receiving the error information from the payment support apparatus 1. It is determined that it has not been completed. If it is determined that the payment process has been completed (S20: YES), the process proceeds to step S21. On the other hand, if it is determined that the settlement process has not been completed (S20: NO), the process proceeds to step S14.

  In step S21, the control unit 31 causes the operation display unit 33 to display a payment completion screen. The user terminal processing is executed as described above.

  In the above-described process, the settlement operation may be performed by the user D after the notification information is received and the notification process is performed in the user terminal 3D of the user D remaining in the restaurant SH. The user A who has returned to the restaurant SH after receiving the notification information and performing the notification process at the user terminals 3A, 3B, and 3C of the users A, B, and C who have left the restaurant SH. , B, and C may perform the settlement operation.

[Store terminal processing]
Next, a store terminal process executed by the control unit 21 of the store terminal 2 will be described with reference to FIG. For example, the control unit 21 starts execution of the store terminal process by starting execution of the store terminal program in response to a user operation. Note that the store terminal process may be terminated halfway according to a predetermined operation on the store terminal 2. In addition, the control part 21 performs the said store terminal process individually and in parallel for every table arrange | positioned at the restaurant SH.

  Note that one or more steps included in the store terminal processing described here may be omitted as appropriate. Further, the steps in the store terminal process may be executed in a different order as long as a similar effect is obtained. Furthermore, a case will be described here as an example where each step in the store terminal process is executed by the control unit 21. However, in other embodiments, each step in the store terminal process is distributed by a plurality of processors. It may be performed.

  In step S31, the control unit 21 (the store reception processing unit 211) receives the check-in operation from the users A, B, C, and D on the check-in screen (see FIG. 4). For example, the control unit 21 (read processing unit 212) reads the QR code C1 from the user terminals 3A, 3B, 3C, and 3D, and the control unit 21 (store reception processing unit 211) reads each user included in each QR code C1. Get the ID.

  The control unit 21 associates the user IDs of the users A, B, C, and D with the information of the table number “05” of the table T5. Then, the control unit 21 stores the check-in information D1 in which the user ID and the table number “05” are associated with each other in the storage unit 22. Further, the control unit 21 transmits the check-in information D1 to the settlement support device 1.

  In step S32, the control unit 21 (order processing unit 213) determines whether an order from the user has been input. For example, the control unit 21 determines whether or not an order has been input from the users A, B, C, and D to the menu screen in the table T5 (table number “05”) in which the store terminals 2 are arranged. When it is determined that the orders from the users A, B, C, and D have been input (S32: YES), the process proceeds to step S33. The control unit 21 transmits the input order information to the settlement support device 1.

  In step S33, the control unit 21 (store notification processing unit 216) determines whether or not the notification information (for example, unsettled information and exit information) has been received from the payment support apparatus 1. If the control unit 21 receives the notification information from the settlement support apparatus 1 (S33: YES), the process proceeds to step S34, and if the control unit 21 does not receive the notification information (S33: NO), the process proceeds to step S34. The process moves to S35. That is, when a majority of the users in the table T5 (here, the users A, B, and C) have left the restaurant SH before performing the accounting operation, the process proceeds to step S34.

  In step S34, the control unit 21 (store notification processing unit 216), based on the notification information, displays a message indicating that the users A, B, and C have exited, and the settlement has been completed, as shown in FIG. The operation display unit 33 displays a message indicating that there is no such message. Thereafter, the processing shifts to step S35.

  In step S35, when the control unit 21 (store reception processing unit 211) receives the accounting operation from the user (S35: YES), the process proceeds to step S36. If the control unit 21 receives the notification information from the settlement support apparatus 1 before accepting the transaction operation (S35: NO), the process proceeds to step S34.

  In step S36, the control unit 11 (the store display processing unit 215) causes the operation display unit 23 to display a checkout screen (see FIG. 6).

  In step S37, the control unit 11 (calculation processing unit 214) calculates the charge amount in the table T5, generates a payment QR code C2 including information on the charge amount, and the like, and sets the control unit 11 (store display processing unit). 215) displays the QR code C2 on the checkout screen (see FIG. 6).

  In step S38, the control unit 21 determines whether the settlement of the table T5 has been completed. Specifically, the control unit 21 determines that the payment process has been completed when receiving the payment completion information from the payment support device 1, and completes the payment process when receiving error information from the payment support device 1. It is determined that it did not. Then, when it is determined that the payment process has been completed (S38: YES), the process proceeds to step S39. On the other hand, if it is determined that the settlement process has not been completed (S38: NO), the process proceeds to step S33.

  In step S39, the control unit 21 causes the operation display unit 23 to display a payment completion screen. As described above, the store terminal process is executed.

[Payment support processing]
Next, a payment support process executed by the control unit 11 of the payment support device 1 will be described with reference to FIG. For example, the control unit 11 starts execution of the settlement support process by starting execution of the settlement support program in response to access from the user terminal 3. Note that the control unit 11 may execute the settlement support processing individually and in parallel for each of the user terminals 3 when accessed from a plurality of user terminals 3.

  Note that one or more steps included in the settlement support processing described here may be appropriately omitted. The order of execution of the steps in the settlement support process may be different as long as the same operation and effect are produced. Further, a case will be described here as an example where each step in the payment support processing is executed by the control unit 11, but in other embodiments, each step in the payment support processing is distributed by a plurality of processors. It may be performed.

  In step S41, when the user holds the image of the QR code C1 displayed on the user terminal 3 on the check-in screen (see FIG. 4) of the store terminal 2, the control unit 11 (the reception processing unit 111) From the terminal 2, check-in information D1 in which the user ID included in the QR code C1 and the table number are associated with each other is acquired.

  For example, when the users A, B, C, and D perform the check-in operation at the table top order terminal (store terminal 2) arranged in the table T5 with the table number “05”, the control unit 11 The check-in information D1 in which the information of the table number “05” and the user IDs of the users A, B, C, and D are associated with each other is acquired from the store terminal 2 and stored in the storage unit 12.

  In step S42, when the control unit 11 (the reception processing unit 111) acquires the order information and the information of the billed amount from the shop terminal 2, the process proceeds to step S43. Note that the control unit 11 registers the information of the charged amount in the table status information D2 of the storage unit 12.

  In step S43, the control unit 11 (settlement processing unit 112) performs the settlement processing of the billed amount corresponding to the table T5 based on the settlement request information received from the user terminal 3. For example, the control unit 11 transmits the billing amount, the store ID, the payment authentication information, and the like included in the payment request information to the payment server, and performs the payment processing.

  In step S44, when the settlement process is completed (S44: YES), the process proceeds to step S45.

  In step S45, the control unit 11 (notification processing unit 116) transmits information (payment completion information) including a message indicating that the payment processing has been completed to the user terminals 3A, 3B, 3C, 3D and the store terminal 2. Send.

  In step S46, the control unit 11 (the determination processing unit 113) determines whether any of the users in the table T5 has left the restaurant SH before the settlement processing is completed. Specifically, the control unit 11 determines whether at least one of the user terminals 3 has eaten and drinks based on the position information of the user terminals 3A, 3B, 3C, and 3D corresponding to the user ID associated with the table T5. It is determined whether or not the person has left the store SH. If the user terminal 3 has exited from the restaurant SH (S46: YES), the process proceeds to step S47. If the user terminal 3 has not exited from the restaurant SH (S46: NO), the process proceeds to step S42. Move to

  In step S47, the control unit 11 (table state detection unit 114) uses the terminal state information D2 (see FIG. 12) and the determination result of the determination processing unit 113 (S46) to determine whether the user terminal has left the restaurant SH. 3 and the number of user terminals 3 remaining in the restaurant SH. The control unit 11 also determines whether the number of user terminals 3 that have left the restaurant SH is greater than the number of user terminals 3 remaining in the restaurant SH. If the number of user terminals 3 that have left the restaurant SH is greater than the number of user terminals 3 remaining in the restaurant SH (S47: YES), the process proceeds to step S48. If the number of user terminals 3 that have exited from the restaurant SH is smaller than the number of user terminals 3 remaining in the restaurant SH (S47: NO), the process proceeds to step S46. Here, it is determined that the number (3) of the user terminals 3A, 3B, 3C leaving the restaurant SH is greater than the number (1) of the user terminals 3D remaining in the restaurant SH.

  In step S48, the control unit 11 (notification processing unit 115) transmits the notification information to at least one of the user terminals 3A, 3B, 3C, 3D and the shop terminal 2. For example, the control unit 11 transmits, to at least one of the user terminals 3A, 3B, 3C, and 3D, unsettled information of a message indicating that the settlement process in the table T5 is not completed. Further, the control unit 11 transmits the unsettled information and the exit information of the message indicating that the user terminals 3A, 3B, 3C have exited the restaurant SH to the store terminal 2.

  Here, in a situation where the settlement processing of the table T5 has not been completed, the user terminal 3D may be a lost item as shown in FIG. Therefore, the control unit 11 transmits, to the user terminals 3A, 3B, 3C, and the store terminal 2, lost item information about the user terminal 3D remaining in the restaurant SH in addition to the unsettled information and the exit information. You may. As described above, the control unit 11 transmits one or a plurality of pieces of notification information to at least one of the user terminal 3 and the shop terminal 2. As described above, the settlement support processing is executed.

  In step S47, when the number of user terminals 3 that have left the restaurant SH is smaller than the number of user terminals 3 remaining in the restaurant SH (S47: NO), the control unit 11 (the notification processing unit 115). ) May transmit only the exit information to the store terminal 2. The exit information includes information on the user terminal exiting from the restaurant SH.

  Further, after the control unit 11 performs the notification processing in step S48, the user who remains in the restaurant SH or the user of the user terminal 3 who has left the restaurant SH has performed an accounting operation. In this case, the process may proceed to step S44.

  The above-described settlement support processing is executed when an order is received from a user. That is, if the user leaves the restaurant SH without placing an order, there is no charge for the user, so the control unit 11 (the notification processing unit 115) does not perform the notification processing.

  According to the payment support system 100 according to the embodiment of the present invention, when the user leaves the predetermined area without performing the payment, the predetermined information is notified to at least one of the user terminal 3 and the shop terminal 2. Therefore, it is possible to prevent unauthorized use of the user. Further, the store can surely collect the billed amount.

  The present invention is not limited to the above-described embodiment, and may be in the following forms.

  In another embodiment, as shown in FIG. 18, after the control unit 11 transmits the settlement completion information to the user terminals 3A, 3B, 3C, 3D and the store terminal 2 in step S45 shown in FIG. After the completion of the process, the process shown in FIG. 18 may be performed. In the processing shown in FIG. 18, the same processing as the processing shown in FIG.

  For example, in step S49 illustrated in FIG. 18, the control unit 11 (the determination processing unit 113) determines whether all of the users A, B, C, and D in the table T5 have left the restaurant SH. Specifically, the control unit 11 controls the user terminals 3A, 3B, 3C, 3D based on the position information of the user terminals 3A, 3B, 3C, 3D corresponding to the user ID associated with the table T5. It is determined whether or not the person has left the restaurant SH. When all the user terminals 3A, 3B, 3C, and 3D have left the restaurant SH (S49: YES), the process ends, and all the user terminals 3A, 3B, 3C, and 3D leave the restaurant SH. If not (S49: NO), the process proceeds to step S50. For example, as shown in FIG. 14, when one of the user terminals 3A, 3B, 3C, and 3D has one user terminal 3D remaining in the store, the process proceeds to step S50.

  In step S50, the control unit 11 (table situation detection unit 114) performs the same processing as in step S47. That is, the control unit 11 determines whether the number of user terminals 3 that have left the restaurant SH is greater than the number of user terminals 3 remaining in the restaurant SH.

  As shown in FIG. 14, when the number of user terminals 3 that have left the restaurant SH is greater than the number of user terminals 3 remaining in the restaurant SH, in step S51, the control unit 11 (the notification processing unit 115) Transmits the lost item information to at least one of the user terminals 3A, 3B, 3C, 3D and the store terminal 2. For example, the lost item information includes, for example, message information indicating that the user terminal 3D of the user D in the table T5 remains in the store. The control unit 11 may be configured to transmit the forgotten item information when a predetermined time has elapsed after the user terminal 3 has left the restaurant SH.

  Further, in another embodiment, the determination processing unit 113 of the settlement support apparatus 1 uses from a predetermined area (around the table) in the restaurant SH to a predetermined specific position different from the exit of the restaurant SH. The movement of the user terminal 3 may be detected. In this case, even if the number (3) of the user terminals 3A, 3B, 3C leaving the predetermined area is larger than the number (1) of the user terminals 3D remaining in the predetermined area, When the terminals 3A, 3B, 3C head toward the specific position, the notification processing unit 115 does not transmit the notification information to the user terminals 3A, 3B, 3C, 3D and the store terminal 2. This is because, for example, when the users A, B, and C temporarily leave the table when using a cooking corner, a toilet, a smoking area, or the like in the store, the notification information is not notified. In this case, the notification processing unit 115 may transmit exit information of a message indicating that the user terminals 3A, 3B, 3C have exited the predetermined area to the shop terminal 2. The notification processing unit 115 transmits the notification information to the user terminals 3A, 3B, 3C, 3D and the store terminal 2 when the user terminals 3A, 3B, 3C do not head to the specific position, for example, when heading for an exit. Send. When the number of user terminals 3 that have exited from the predetermined area is smaller than the number of user terminals 3 remaining in the predetermined area, the notification processing unit 115 may be configured not to perform the notification processing. .

  In another embodiment, for example, when the users A, B, C, and D in the table T5 individually order products and the billing amount is associated with each user, the settlement of the billing amount is performed for each user. May be performed. In this case, the notification processing unit 115 determines that some of the user terminals 3 have exited the predetermined area before the settlement processing is completed, and the number of the user terminals 3 exiting from the predetermined area is equal to the predetermined area. When the number of the user terminals 3 is larger than the number of the remaining user terminals 3, the notification process is performed at the user terminal 3 of the user who has ordered the product among the users A, B, C, and D.

  In addition, the notification processing unit 115 excludes the number of user terminals 3 of the user who has not ordered the product among the user terminals 3 who have left the predetermined area from the number of the user terminals 3 who have left the predetermined area. The number is larger than the number obtained by subtracting the number of user terminals 3 of users who have not ordered a product among the user terminals 3 remaining in the predetermined area from the number of user terminals 3 remaining in the predetermined area. In this case, the notification process may be performed.

  In addition, the notification processing unit 115 determines that the number of user terminals 3 that have exited from the predetermined area is greater than the number of user terminals 3 remaining in the predetermined area and that the user terminals 3 that have exited from the predetermined area are used. The notification process may be performed when the total usage amount of the user is larger than the total usage amount of the user remaining in the predetermined area.

  In addition, the number of user terminals 3 that have exited from the predetermined area is greater than the number of user terminals 3 remaining in the predetermined area, and the sum of the usage amounts of the users of the user terminals 3 that have exited from the predetermined area. Is less than the total usage amount of the users remaining in the predetermined area, the notification processing unit 115 sends unsettled information indicating that the settlement processing is not completed to Notifying the user of the user terminal 3 through the user terminal 3 and notifying information (an example of the fourth notifying information of the present invention) relating to the settlement of the billing amount for the user who has left the predetermined area, in the predetermined area. The user of the user terminal 3 may be notified through the remaining user terminal 3. For example, the user remaining in the restaurant SH may be requested to pay a bill for the user who has left the restaurant SH.

  In another embodiment, for example, the table status detection unit 114 determines the ratio of the number of user terminals 3 leaving the predetermined area to the number of user terminals 3 (total number) of users who use the table T5 ( Exit rate) may be detected. In this case, for example, the notification processing unit 115 may cause the notification processing to be performed when the exit rate exceeds a threshold.

  In the embodiment described above, the user terminal 3 reads the QR code C2 displayed on the store terminal 2 in the settlement process. In another embodiment, the QR code C2 may be displayed on the user terminal 3, and the QR code C2 may be read by the store terminal 2. In this case, for example, when the user inputs the amount borne by the user into the user terminal 3, the settlement support apparatus 1 generates a QR code C2 including the information of the input amount and the information of the user ID. The settlement support apparatus 1 transmits the generated information of the QR code C2 to the user terminal 3, and the user terminal 3 displays the QR code C2 received from the settlement support apparatus 1 on the operation display unit 33. When the user holds the QR code C2 of the user terminal 3 over the reading unit (camera 25) of the store terminal 2, the payment support device 1 executes a payment process. The input amount may be a total charge amount corresponding to the table, or may be an amount to be paid by each user when splitting by a plurality of users using the table.

  Note that the information processing system of the present invention may be configured with the payment support device 1 and the store terminal 2, may be configured only with the payment support device 1, or may be configured with only the store terminal 2. Further, when a program for executing each step in the settlement support processing and the shop terminal processing is downloaded to the user terminal 3, the information processing system of the present invention can be realized only with the user terminal 3. It is. Note that the storage unit that stores the program may be a server (for example, a cloud server) external to the payment support device 1, the store terminal 2, and the user terminal 3.

1: Payment support device 2: Store terminal 3: User terminal 11: Control unit 12: Storage unit 13: Operation display unit 14: Communication I / F
15: Camera 21: Control unit 22: Storage unit 23: Operation display unit 24: Communication I / F
25: Camera 31: Control unit 32: Storage unit 33: Operation display unit 34: Communication I / F
35: Camera 100: Payment support system 111: Reception processing unit 112: Payment processing unit 113: Judgment processing unit 114: Table status detection unit 115: Notification processing unit 116: Notification processing unit 211: Store reception processing unit 212: Read processing unit 213: order processing unit 214: calculation processing unit 215: store display processing unit 216: store notification processing unit 311: user reception processing unit 312: code processing unit 313: user display processing unit 314: user notification processing unit D1: Check-in information D2: Table status information

Claims (16)

Identification information of a table arranged in the facility, a related information acquisition unit for acquiring related information associated with identification information of the user terminal of each of a plurality of users using the table,
A determination processing unit that determines whether at least one of the plurality of user terminals has exited a predetermined area of the facility;
When some of the user terminals corresponding to the table exit from the predetermined area, the number of the user terminals exiting from the predetermined area and the number of user terminals remaining in the predetermined area remain. Based on the number of the user terminal, a notification processing unit for notifying one or more notification information set in advance,
An information processing system comprising: The notification processing unit, at least one of the user terminal and the facility terminal provided in the facility, to notify the notification information,
The information processing system according to claim 1. The notification processing unit, when the number of the user terminals exiting from the predetermined area is greater than the number of the user terminals remaining in the predetermined area, notifies the first notification information,
The information processing system according to claim 2. The notification processing unit does not notify the first notification information when the number of the user terminals exiting from the predetermined area is smaller than the number of the user terminals remaining in the predetermined area, or Notifying the second notification information different from the first notification information,
The information processing system according to claim 3. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some of the user terminals leave the predetermined area before the payment processing by the payment processing unit is completed, and the number of the user terminals that have left the predetermined area. When the number is larger than the number of the user terminals remaining in the predetermined area, the first notification information indicating that the settlement processing is not completed is notified to the plurality of user terminals and the facility terminal. ,
The information processing system according to claim 3. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some of the user terminals leave the predetermined area before the payment processing by the payment processing unit is completed, and the number of the user terminals that have left the predetermined area. Is less than the number of user terminals remaining in the predetermined area, the second notification information indicating that some of the user terminals have exited from the predetermined area, to notify the facility terminal,
The information processing system according to claim 4. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some of the user terminals have exited from the predetermined area after the completion of the payment processing by the payment processing unit, and the number of the user terminals exiting from the predetermined area is When the number of the user terminals remaining in the predetermined area is larger than the number of the user terminals, third notification information indicating that the user terminal is forgotten at the facility is notified to the plurality of user terminals and the facility terminal. Let
The information processing system according to claim 3. The notification processing unit, when a predetermined time has elapsed since the part of the user terminal has exited from the predetermined area, to notify the third notification information to the plurality of user terminals and the facility terminal,
The information processing system according to claim 7. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some of the user terminals leave the predetermined area before the payment processing by the payment processing unit is completed, and the number of the user terminals that have left the predetermined area. Is greater than the number of user terminals remaining in the predetermined area, the notification information, to notify the user terminal of the user who ordered a product at the facility among the plurality of user terminals,
The information processing system according to claim 1. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some user terminals have exited from the predetermined area before the payment processing by the payment processing unit is completed, and in the facility among the some user terminals, The number obtained by subtracting the number of user terminals of users who have not ordered products from the number of some of the user terminals indicates that the number of user terminals remaining in the predetermined area has ordered products at the facility. When the number of user terminals of no user is greater than the number of user terminals remaining in the predetermined area, the notification information is notified,
The information processing system according to claim 1. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The notification processing unit is a case where the some of the user terminals have left the predetermined area before the payment processing by the payment processing unit is completed, and the number of user terminals that have left the predetermined area is The sum of the usage amounts of the users of the user terminals that are larger than the number of user terminals remaining in the predetermined area and exited from the predetermined area is the total of the usage amounts of the users remaining in the predetermined area. In the case where there is more, the notification information is notified,
The information processing system according to claim 1. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
In the case where the some of the user terminals have left the predetermined area before the payment processing by the payment processing unit is completed, the number of user terminals that have left the predetermined area remains in the predetermined area. The total number of user terminals of the user terminals that have exited from the predetermined area is greater than the total number of user terminals remaining in the predetermined area. In this case, the notification processing unit notifies the user terminal exiting from the predetermined area of first notification information indicating that the settlement processing is not completed, and bills the user exiting the predetermined area. Causing the user terminal remaining in the predetermined area to notify the fourth notification information regarding the settlement of the amount;
The information processing system according to claim 1. Further comprising a payment processing unit that performs a payment process for a total bill amount for the plurality of users,
The determination processing unit determines the movement of the user terminal from the predetermined area to a predetermined specific position different from the exit of the facility,
The notification processing unit is a case where the some of the user terminals leave the predetermined area before the payment processing by the payment processing unit is completed, and the number of the user terminals that have left the predetermined area. When the number of the user terminals remaining in the predetermined area is larger than the number of the user terminals, and when the some of the user terminals do not move to the specific position, the notification information is notified, while the some of the user terminals are notified. When the terminal moves to the specific position, the notification information is not notified,
The information processing system according to claim 1. The predetermined area is set in the entire area of the facility, or an area around the table,
The information processing system according to claim 1. Acquisition of related information in which identification information of a table arranged in a facility and identification information of user terminals of a plurality of users using the table are associated with each other,
It is determined whether at least one of the plurality of user terminals has exited a predetermined area of the facility,
When some of the user terminals corresponding to the table exit from the predetermined area, the number of the user terminals exiting from the predetermined area and the number of user terminals remaining in the predetermined area remain. Based on the number of the user terminal, to notify one or a plurality of notification information set in advance,
Information processing method. Acquiring identification information of a table arranged in the facility and related information in which identification information of user terminals of each of a plurality of users who use the table are associated with each other;
Determining whether at least one of the plurality of user terminals has exited a predetermined area of the facility,
When some user terminals of the plurality of user terminals corresponding to the table have left the predetermined area, the number of the user terminals that have left the predetermined area and remain in the predetermined area Based on the number of the user terminal, the step of notifying one or more notification information set in advance,
A program for causing a computer to execute.

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