JP2020009030A - Information processing system, information processing system control method, and information processing system control program - Google Patents

Abstract

To provide an information processing system, information processing system control method and program that enable a method more excellent in usability to change a setting of a user communication terminal.SOLUTION: A service provider server in an information processing system 700 comprises: a reception unit that receives a setting change demand for changing a setting of a user communication terminal transmitted from at least one user communication terminal 200 having a messaging application and setting change application installed as a message addressed to a service provider in the messaging application from a server of the messaging application; a command preparation unit that prepares a processing command making the setting change application implement setting change processing in accordance with the setting change demand; and a transmission unit that transmits display information causing a message including the processing command to be displayed in the messaging application of the user communication terminal to the server of the messaging application.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing system, a control method of the information processing system, and a control program of the information processing system, and more particularly to an information processing system that supports a process of changing various settings of a communication terminal of a user.

  In recent years, communication terminals such as mobile phones and smartphones have become increasingly sophisticated and sophisticated, and users who change the settings of communication terminals, such as changing screen brightness and character size, switching wireless communication systems, etc. The operation is becoming complicated. To solve this problem, for example, Patent Literature 1 describes a problem of a user in a chat format in which text information of a message is exchanged with a user in real time using a display area of a terminal device (for example, a smartphone). An information processing apparatus that performs an interaction for solving the problem is disclosed. In addition, Non-Patent Document 1 discloses a so-called chatbot service that accepts a question, such as a setting method of a terminal device, from a user via a predetermined messaging application and provides a solution to the question by a message or a moving image. It has been disclosed.

Japanese Patent No. 6243564

"Solve a little question with LINE!", [Online], SoftBank Corp., [Search June 20, 2018], Internet <URL: https://www.softbank.jp/mobile/special/line-support / ＞

  The above technique has an advantage that a user can query for a solution to a problem in a simple manner via a messaging application. However, in any of the above techniques, the solution and the setting method of the problem are only displayed on the terminal device by a message or a moving image, and the user needs to perform the actual operation to solve the problem. Therefore, it has been demanded to provide a simpler and more excellent usability solution method for a user who is unfamiliar with the operation of the terminal device or a user who wants to solve the problem immediately.

  Therefore, an object of the present invention is to provide an information processing system or the like that can change the setting of a communication terminal of a user in a more excellent manner while utilizing the convenience of a messaging application.

  An information processing system according to an embodiment of the present invention is an information processing system for a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal, and includes a predetermined messaging application And transmitting a setting change request for changing the setting of the communication terminal of the user, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of at least one user in which the setting change application is installed. A receiving unit that receives from the server of the application, an instruction creating unit that creates a processing instruction for causing the setting change application to execute the setting change process in response to the setting change request, and a message including the processing instruction to the user. Comprising a display information to be displayed in the messaging application of the terminal, a transmission unit that transmits to the messaging application server, the.

  An information processing system according to an embodiment of the present invention stores a user's first identifier in a service provider in association with information on a user's communication terminal and a second identifier in a user's messaging application. The receiving unit receives a second identifier of a user of the communication terminal that has transmitted the setting change request from the server of the messaging application, and the command creating unit includes a first identifier associated with the second identifier. Based on the information on the communication terminal of the user specified from the above, a processing instruction executable by the communication terminal may be created.

  In the information processing system according to the embodiment of the present invention, the instruction creating unit may create the processing instruction by including the processing instruction in a URL (Uniform Resource Locator).

  In the information processing system according to an embodiment of the present invention, the transmission unit, as a message including a processing instruction, in a messaging application in the user's communication terminal, information that allows the user to select the execution of a setting change process according to the processing instruction, It may be transmitted as display information.

  In the information processing system according to an embodiment of the present invention, the command creation unit is a communication terminal in which the setting change application is not installed, and when the setting change process cannot be performed according to the processing command, the command change unit may change the setting. A processing instruction for displaying information prompting installation of an application on a user's communication terminal may be created.

  In the information processing system according to an embodiment of the present invention, the command creation unit is a communication terminal in which the setting change application is not installed, and when it is impossible to execute the setting change process according to the processing command, The setting change process using the instant application installed in the communication terminal may be executed.

  In an information processing system according to an embodiment of the present invention, a communication terminal of a user that has transmitted a setting change request includes an input unit that receives an instruction input based on audio information, and an output unit that outputs audio information according to the instruction input. In the communication terminal, the setting change request may be input by a user's voice.

  In the information processing system according to the embodiment of the present invention, the transmission unit may be configured such that the storage unit does not store the first identifier associated with the second identifier of the user of the communication terminal that transmitted the setting change request. The display information for displaying the information prompting the user to perform the registration process for associating the first identifier of the user with the second identifier of the user in the messaging application may be transmitted to a server of the messaging application.

  A method for controlling an information processing system according to an embodiment of the present invention is a method for controlling an information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal. The setting of the user's communication terminal transmitted as a message addressed to the service provider in the messaging application from at least one user's communication terminal on which the predetermined messaging application and the setting change application are installed. A receiving step of receiving a setting change request from a server of the messaging application; an instruction creating step of creating a processing instruction for causing the setting change application to execute a setting change process in accordance with the setting change request; A message containing, including display information to be displayed in the messaging application of the communication terminal of the user, a transmission step of transmitting to the messaging application server, the.

  A control program for an information processing system according to an embodiment of the present invention is a control program for an information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in an installed communication terminal. Setting of the communication terminal of the user transmitted as a message addressed to the service provider in the messaging application from at least one communication terminal of the user in which the predetermined messaging application and the setting change application are installed in the information processing apparatus. Create a reception function for receiving a setting change request to change the setting from the server of the messaging application, and a processing instruction for causing the setting change application to execute a setting change process corresponding to the setting change request. A decree creating function, a message containing the processing instructions, the display information to be displayed in the messaging application of the communication terminal of the user, thereby realizing a transmission function for transmitting to the messaging application server.

  According to the present invention, an information processing system, a control method of an information processing system, and a control of an information processing system, in which the setting of a communication terminal of a user can be changed in a more excellent manner while utilizing the convenience of a messaging application A program can be provided.

1 is a diagram illustrating a configuration example of an information processing system according to an embodiment of the present invention. It is a block diagram showing the example of composition of the service provider server (information processing device) concerning one embodiment of the present invention. It is a block diagram showing the example of composition of the communication terminal concerning one embodiment of the present invention. FIG. 1 is a diagram illustrating an outline of an information processing system according to an embodiment of the present invention. It is a sequence diagram in the information processing system concerning one embodiment of the present invention. 5 is an example of a user information table in the information processing system according to one embodiment of the present invention. It is a sequence diagram in the information processing system concerning one embodiment of the present invention. It is an example of a screen of a communication terminal which constitutes an information processing system concerning one embodiment of the present invention. It is an example of a screen of a communication terminal which constitutes an information processing system concerning one embodiment of the present invention. 1 is a diagram illustrating a configuration example of an information processing system according to an embodiment of the present invention. FIG. 1 is a hardware configuration diagram illustrating an example of a computer that realizes functions of an information processing device included in an information processing system according to an embodiment of the present invention.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. FIG. 1 is a diagram illustrating a configuration example of an information processing system according to an embodiment of the present invention. As shown in FIG. 1, the information processing system 700 includes a service provider server (information processing apparatus) 100, a user communication terminal 200, a messaging application server 300, and a network 400.

  The messaging application server 300 is a service-side server that provides a messaging application (hereinafter, also referred to as a “message application”). In one embodiment of the present invention, the messaging application server 300 provides an application program interface (API) for realizing an automatic response to a message transmitted from a user on a message application of the communication terminal 200. Act as a platform. A service provider (details will be described later) can realize a chatbot that automatically responds to a question or the like from a user via a message application by using the platform.

  The service provider server 100 is a service provider server that provides a setting change application, which is an application capable of changing various settings in the installed communication terminal 200. The service provider server 100 is connected to the communication terminal 200 and the messaging application server 300 via the network 400. When the setting change application is started on the communication terminal 200, the setting change application changes various settings of the communication terminal 200 using, for example, an API provided according to an operation system (OS) of the communication terminal 200. Possible application software. Here, the change of the setting using the API means that a function that can be set by the user when using the communication terminal 200 is changed. For example, a change in the brightness of the screen of the communication terminal 200, Change, volume change, location information service on / off switching, wireless communication method (Bluetooth (registered trademark), wireless LAN, etc.) switching, input language selection, drive mode switching Etc. The setting can be changed using, for example, an API provided from the provider of the operation system of the communication terminal 200 and capable of changing the setting. In this case, the service provider that provides the setting change application may be, for example, a carrier (telecommunications provider) that provides the network 400 or a manufacturer (maker) of the communication terminal 200. .

  In addition, the service provider server 100 receives a message or the like transmitted to the service provider via the message application from the communication terminal 200, and transmits a text message, a moving image, or the like corresponding to the message to the communication terminal 200. It has a function to do. That is, the service provider server 100 also functions as a chatbot server that automatically responds to a response message (text, moving image, or the like) according to a message from the user.

  Although two service provider servers 100 are shown in FIG. 1, the present invention is not limited to this, and the functions may be distributed as long as the functions described in each embodiment described later are realized. It may be realized as a group of more servers, or may be realized by a single server. For example, the service provider server 100 may be configured separately with a server that executes processing for the above-described setting change application and a server that executes processing for chatbots. In addition, the service provider server 100 may be any device as long as the information processing device can realize each function, for example, a server device, a computer (for example, a desktop, a laptop, a tablet, or the like), a communication platform, or the like. Etc. may be included.

  Communication terminal 200 may be any terminal as long as it can realize the functions described in each embodiment. According to an embodiment of the present invention, the communication terminal 200 is a terminal that can use a predetermined messaging application, for example, a smartphone, a mobile phone (feature phone), a computer (for example, a tablet, a desktop personal computer). , A notebook computer), a hand-held computer device (a personal digital assistant (PDA) as an example, but not limited to), a wearable terminal (a glasses-type device, a clock-type device, etc.). Although only one unit is shown, more terminals may exist and a plurality of communication terminals may be associated with one user.

  The messaging application server 300 is a management server for a predetermined messaging application installed in the communication terminal 200, and also functions as a platform for realizing an automatic response on the message application as described above. Note that, in one embodiment of the present invention, the message application may be an existing one, and the type of the message application is not limited, but it is preferable that an API for realizing a chatbot is provided. The messaging application server 300 has a function of processing transmission / reception (that is, real-time chat) of a text message, an image, a moving image, a voice, a digital sticker, or the like transmitted using the message application. Here, the chat may be performed between the plurality of communication terminals 200 or may be performed by a chatbot between the service provider and the user.

  Network 400 may include a wireless network or a wired network. Specifically, the network 400 includes a wireless LAN (wireless LAN: WLAN), a wide area network (WAN), ISDNs (integrated service digital networks), wireless LANs, LTE (long term evolution), LTE-Advanced, Fourth generation (4G), fifth generation (5G), CDMA (code division multiple access) and the like. The network 400 is not limited to these examples. For example, a public switched telephone network (PSTN), Bluetooth (registered trademark), an optical line, an ADSL (Asymmetric Digital Subscriber LINE) line, a satellite It may be a communication network or any other network. Further, the network 400 may be a combination of these. The network 400 may include a plurality of different networks obtained by combining these examples. For example, the network 400 may include a wireless network based on LTE and a wired network such as an intranet that is a closed network.

  FIG. 2 is a block diagram of the service provider server 100 according to an embodiment of the present invention. As shown in FIG. 2, the service provider server 100 includes a control unit 110, a communication I / F unit 120, an input / output I / F unit 130, and a storage unit 140.

  First, the storage unit 140 is typically realized by various recording media such as an HDD (Hard Disc Drive), an SSD (Solid State Drive), and a flash memory, and is required for the service provider server 100 to operate. It has a function of storing various programs and data. In addition, the storage unit 140 stores information on users of services provided by the service provider as a user information table 141. FIG. 6 shows an example of the user information table 141. As shown in FIG. 6, in the user information table 141, information on the communication terminal 200 of the user and the second identifier in the message application of the user are stored in association with the first identifier of the service provider of the user. Good. For example, in FIG. 6, the user whose first identifier in the service provider is “User_A” has the second identifier in the message application service “AppX_111”. The association of the second identifier with the first identifier is such that when the user selects to link the message application service with the service provided by the service provider, information on the second identifier is provided to the service provider. That can be done. Therefore, in the case of a user who has not selected the cooperation between the message application service and the service provided by the service provider, the first identifier is not associated with the second identifier (for example, the first identifier in FIG. 6 is “User_C”). User).

  The storage unit 140 also stores, for the first identifier “User_A” of the user, a device ID (IDentifier) as identification information capable of uniquely identifying the communication terminal 200, an operation system (OS) of the communication terminal 200, and a version thereof. Alternatively, the model name of the communication terminal 200 may be stored in association with it. The identification information that can uniquely identify the communication terminal 200 may be a serial number, a MAC address, or the like of the communication terminal 200. Further, the telephone number of the communication terminal 200, the mail address of the user, and the like may be stored. These pieces of information may be registered by the service provider when using the service of the service provider, or may be registered by the user at a predetermined timing. Note that these pieces of information need not be stored in one user information table 141, and may be stored as separate tables. The table shown in FIG. 6 is an example, and the format of the identifier is not limited to this. Note that the storage unit 140 may be realized as a database separate from the service provider server 100, and may be connected to the service provider server 100 via a network (cloud, in-house network, or the like).

  The control unit 110 is a processor having a function of controlling each unit of the service provider server 100 using codes and instructions in a program. The control unit 110 includes a communication control unit 111, an acquisition unit 114, a display information creation unit 115, an instruction creation unit 116, a determination unit 117, and an input / output control unit 118. The communication control unit 111 includes a reception control unit 112 and a transmission control unit 113, and controls communication via the communication I / F unit 120. The communication I / F unit 120 is an interface connected to a communication device (not shown) such as an antenna. The communication I / F unit 120 has a function of communicating (transmitting and receiving) data with an external device such as the communication terminal 200 or the messaging application server 300 via the network 400. The input / output control unit 118 controls connection to a display device (such as a display) and an input / output device (such as a keyboard and a touch panel) (not shown) via the input / output I / F unit 130.

  The reception control unit 112 changes the setting of the communication terminal 200 of the user transmitted from the communication terminal 200 of the at least one user in which the message application is installed as a message addressed to the service provider in the message application. The setting change request is received from the messaging application server 300. The acquiring unit 114 analyzes the setting change request and acquires the contents of the setting change request. The display information creating unit 115 creates display information to be displayed on the message application of the communication terminal 200. The instruction creating unit 116 creates a processing instruction for causing the setting change application to execute the setting change process according to the setting change request. The determination unit 117 performs various determination processes. The setting change request and the processing command will be described later.

  Next, the communication terminal 200 will be described. FIG. 3 is a block diagram of the communication terminal 200 according to an embodiment of the present invention. As shown in FIG. 3, the communication terminal 200 includes a control unit 210, a communication I / F unit 220, an input reception unit 230, a storage unit 240, a display unit 250, an imaging unit 260, and an audio I / F unit 270.

  The storage unit 240 is typically realized by various recording media such as a hard disk drive (HDD), a solid state drive (SSD), and a flash memory, and various programs and data required for the communication terminal 200 to operate. Is stored. The storage unit 240 stores, for example, a driver program, an operating system program, a version thereof, an application program, data, and the like used for various processes in the control unit 210. For example, the storage unit 240 stores the messaging application program 242 and the setting change application program 243 installed in the communication terminal 200. Further, the storage unit 240 stores a communication driver program that executes a wireless communication system of the IEEE 802.11 standard or a wireless communication system of mobile communication (cellular communication) as a driver program. Further, the storage unit 240 stores a connection control program for performing authentication or the like in a wireless communication method of the IEEE 802.11 standard or a wireless communication method of mobile communication (cellular communication). Further, the storage unit 240 may store various types of information for connecting to a wireless LAN access point. Further, storage section 240 may store the user information of communication terminal 200 as user information table 241. The user information includes a first identifier of the service provider, a device ID of the communication terminal 200, a telephone number, a mail address, and the like.

  The control unit 210 has a function of executing a predetermined function by a code or an instruction in a program, and is, for example, a central processing unit (CPU). The control unit 210 may be, for example, a microprocessor, a multiprocessor, an application specific integrated circuit (ASIC), a field-programmable gate array (FPGA), or the like. Note that the control unit 210 is not limited to these examples. The control unit 210 includes a communication control unit 211, a display processing unit 214, an information processing unit 215, and a determination unit 216.

  The communication control unit 211 includes a reception control unit 212 and a transmission control unit 213, controls communication between the service provider server 100 and the messaging application server 300 via the communication I / F unit 220, and transmits and receives, for example, data. Perform digital processing for The communication I / F unit 220 is a communication interface capable of transmitting and receiving data between the service provider server 100 and the messaging application server 300 via the network 400. The communication I / F unit 220 is, for example, a communication interface capable of wireless communication, and has a function of communicating via a wireless LAN access point and a function of communicating via a wireless communication network such as LTE or CDMA. May be included.

  The display unit 250 is a monitor having a function of displaying an image according to the display data written in the frame buffer by the display processing unit 214, and is typically realized by a liquid crystal display. The imaging unit 260 is used for acquiring moving image data. Further, communication terminal 200 may include a speaker and a microphone connected via audio I / F section 270. The microphone is used for inputting audio data, and the speaker is used for outputting audio data.

  The input receiving unit 230 receives an input from a user and transmits information related to the input to the control unit 210. In the communication terminal 200, the input receiving unit 230 is realized by a touch panel or the like, detects a contact with a pointing tool such as a user's finger or a stylus and the contact position, and transmits the coordinates of the contact position to the information processing unit 215. When the communication terminal 200 is a smartphone, the display unit 250 and the input receiving unit 230 may be realized integrally. In one embodiment of the present invention, the input receiving unit 230 receives an input of a setting change request from a user. Note that in one embodiment of the present invention, a setting change request from a user may be input by a user's voice via a microphone.

  Here, an outline of an embodiment of the present invention will be described with reference to FIG. First, (1) a user of the communication terminal 200 transmits a setting change request to change the setting of the communication terminal to the service provider using the message application. Here, the setting change request may be transmitted as, for example, a message 10 of “enlarge characters” on the message application. (2) The setting change request of “enlarge characters” is transmitted to the messaging application server 300. (3) The messaging application server 300 identifies the destination of the message 10 and transmits information on the message 10 to the service provider server 100. (4) In the service provider server 100, a processing instruction for causing the setting change application to execute the setting change processing in response to the setting change request of “enlarge characters” is created, and a message including the processing instruction is transmitted on the message application. Display information to be displayed is transmitted from the service provider server 100 to the messaging application server 300. (5) When the display information for displaying the message including the processing instruction is transmitted from the messaging application server 300 to the communication terminal 200, the message including the processing instruction is displayed on the communication terminal 200. Note that the message including the processing instruction may be displayed as, for example, a button 12 for executing the processing instruction, or may be displayed so as to be selectable in the message. When the button 12 is selected (tapped) by the user, the setting change application installed in the communication terminal 200 starts, and executes a process according to the processing command.

  The mode of the setting change request is a menu display that can be selected by the user on the message application, and the setting change request is transmitted based on the user's selection, or the setting change request is input by the user in a natural language. A method of transmission is conceivable. In the former case, for example, a menu that can be selected by the user such as “Question about setting method” is displayed on the chat screen with the service provider in the communication terminal 200, and the menu to be displayed next is changed according to the user's selection. The chat bot may be set so that a setting change request desired by the user is transmitted. For example, the menu display changes to “Question about setting method”> “Screen display setting”> “Change text size”> “Increase text size”, and finally changes to “Increase text size”. Text information can be set to be transmitted to the service provider server 100 as a setting change request. In this case, a plurality of types of setting change requests transmitted to the service provider server 100 are set in advance. Therefore, for each content of the setting change request, information (text, moving image, sound, etc.) to be transmitted to the communication terminal 200 as a response and a processing command are stored in the storage unit 140 in association with each other, and the command creation unit 116 The display information creation unit 115 can create a processing command and display information based on the information stored in the storage unit 140.

  When the mode of the setting change request is the latter, the content of the setting change request may be extracted by analyzing the natural language input by the user. Existing natural language processing can be used, and a description thereof will be omitted. The natural language processing may be executed by the messaging application server 300 or may be executed by the service provider server 100.

  According to one embodiment of the present invention, as shown in (4) of FIG. 4, the command creation unit 116 of the service provider server 100 sends a processing command to the setting change application to a URL (Uniform Resource Locator). It can be created to be included in the scheme. The processing instruction can describe a description specifying an application to be started and a process to be executed in the started application.

  Next, processing by the communication terminal 200, the messaging application server 300, and the service provider server 100 will be described with reference to a sequence diagram of FIG. For the purpose of explanation, the processing by the message application and the setting change application in the communication terminal 200 will be described as a message application 200M and a setting change application 200S, respectively. First, a setting change request is transmitted from the message application 200M to the messaging application server 300 via the transmission control unit 213 of the communication terminal 200 (step S11). Note that the setting change request may be input in a natural language from the user via the input receiving unit 230 on the messaging application, as described above, or may be performed by the user in selecting a menu displayed on the display unit 250. It may be determined accordingly. The reception control unit 112 of the messaging application server 300 receives the setting change request. Thereafter, the transmission control unit 113 transfers the setting change request to the service provider server 100 (Step S12). The instruction creating unit 116 of the service provider server 100 creates a processing instruction to execute the setting change process according to the setting change request on the setting change application installed in the communication terminal 200 (Step S13). Then, the display information creating unit 115 creates display information for displaying a message including the processing command on the message application of the communication terminal 200, and the transmission control unit 113 sends the display information to the messaging application server 300 (Step S14).

  The messaging application server 300 transmits a message including the processing command to the communication terminal 200 (Step S15). The display processing unit 214 of the communication terminal 200 displays a message including a processing instruction on the display unit 250 on the message application (Step S16). Thereafter, the determination unit 216 determines whether or not execution of the setting change process has been selected by the user (step S17). If execution of the setting change process has been selected, the setting change application 200S is activated and the information processing unit By 215, a setting change process according to the processing command is executed (step S18). If the execution of the setting change process is not selected in step S17, the process ends.

  As described above, according to the embodiment of the present invention, the setting change request of the communication terminal 200 is easily transmitted to the service provider on the message application, and includes the processing instruction for executing the setting change processing. The message is received at communication terminal 200. Then, when the user selects execution of the setting change process, the setting change application starts, and the setting change process of the communication terminal 200 is executed. Therefore, it is possible to change the settings of the communication terminal 200 easily and quickly without forcing the user to perform complicated operations.

  It should be noted that the processing command for executing the setting change processing can be set according to the operation system, model, and the like of the communication terminal 200 of the user. For example, the provided API differs depending on the operation system of the communication terminal 200 and its version, and the range in which the setting can be changed also differs. According to an embodiment of the present invention, as shown in the user information table of FIG. 6, the first identifier of the service provider and the second identifier of the messaging application service are stored in association with each other, and the setting change request is transmitted. By acquiring the second identifier of the communication terminal 200 in the service provider server 100 together with the setting change request, a processing instruction suitable for each communication terminal 200 can be created.

  This embodiment will be described with reference to the sequence diagram of FIG. As in the case of FIG. 5, for the sake of explanation, the processing by the message application and the setting change application in the communication terminal 200 will be described as a message application 200M and a setting change application 200S, respectively. The communication terminal 200 transmits a setting change request from the message application 200M (Step S21). The messaging application server 300 transmits the setting change request to the service provider server 100 together with the second identifier of the user of the communication terminal 200 that has transmitted the setting change request (Step S22). The second identifier can be set so as to be transmitted together with the message when the service provider designs the chatbot. The determination unit 117 of the service provider server 100 determines whether there is a first identifier associated with the received second identifier (whether or not the first identifier is stored in the storage unit 140) (Step S23). If there is a first identifier associated with the second identifier, the command creating unit 116 causes a setting change process corresponding to the setting change request to be executed based on the terminal information of the communication terminal of the user associated with the first identifier. A processing instruction is created (Step S24). In step S23, when there is no first identifier associated with the received second identifier, the display information creating unit 115 creates display information for displaying information prompting the association between the first identifier and the second identifier. (Step S25). The transmission control unit 113 transmits display information for displaying a processing command or information prompting association to the messaging application server 300 (step S26). The messaging application server 300 transmits a message including the processing command to the communication terminal 200 (Step S27). The process of displaying a message including a processing command in the communication terminal 200 (steps S28 to S30) is the same as steps S16 to S18 in FIG.

  FIG. 8 shows an example of a display screen of the communication terminal 200 on which information for prompting the association between the first identifier and the second identifier is displayed. As shown in FIG. 8, a message 14 stating that "If the ID of the message application (that is, the second identifier) is linked with the service ID (that is, the first identifier), the setting can be changed more accurately," Buttons 15 and 16 for selecting necessity may be displayed on the message application of communication terminal 200.

  As described above, according to an embodiment of the present invention, the first identifier of the user's service provider and the second identifier of the messaging application service are stored in association with each other, and the first identifier is stored in the communication terminal of the user. The information about 200 is stored in association with the information. Therefore, based on the second identifier of the user who has transmitted the setting change request via the message application, the user to which the first identifier is assigned in the service provider can be identified, and the information on the communication terminal 200 of the user can be obtained. it can. Then, based on the information on the operation system of the communication terminal 200 as the information on the communication terminal 200, a more accurate setting change suitable for each communication terminal 200 can be performed.

  Further, according to an embodiment of the present invention, information prompting the user to associate the messaging application service with the service provided by the service provider is presented to the user. Therefore, the user can be informed that the messaging application service and the service provided by the service provider can cooperate with each other, thereby providing a more appropriate service to the user, which is highly convenient for the user.

  In some communication terminals 200, the message application may be installed, but the setting change application may not be installed. According to an embodiment of the present invention, the command creation unit 116 of the service provider server 100 is a communication terminal 200 in which the setting change application is not installed, and cannot execute the setting change process according to the processing command. In this case, a processing instruction may be created to cause the user's communication terminal 200 to display information prompting the installation of the setting change application. As described above, the instruction creating unit 116 can create a processing instruction by including the processing instruction in a URL (Uniform Resource Locator) scheme. Therefore, as shown in FIG. 9, when the URL is selected by the user, if the setting change application is not installed in the communication terminal 200, the instruction creating unit 116 starts the browser and installs the setting change application. A processing instruction may be created so that a link to a possible web page is displayed on the communication terminal 200. Thereby, the user can be made aware of the existence of the setting change application.

  In addition, when the setting change application is not installed and the setting change processing according to the processing instruction cannot be performed, the instruction creating unit 116 uses the instant application installed in the communication terminal 200 of the user. A processing instruction may be created to execute the setting change processing.

  In the above description, the mode in which the setting change request from the user is transmitted from communication terminal 200 has been described. However, the setting change request may be input via a smart speaker. This aspect will be described with reference to FIG. The user 600 is associated with the communication terminal 200 whose setting is to be changed and the smart speaker 200SP. The smart speaker 200SP is a communication terminal including an input unit that receives an instruction input based on audio information, and an output unit that outputs audio information according to the instruction input. The user 600 transmits a setting change request such as “enlarge characters” via the smart speaker 200SP, and the content of the setting change request is extracted through natural language processing by a voice processing server 500 (not shown), and messaging is performed. A setting change request may be transmitted to the application server 300.

  Although the present invention has been described with reference to the drawings and embodiments, it should be noted that those skilled in the art can easily make various changes and modifications based on the present disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, the functions included in each means, each step, and the like can be rearranged so as not to be logically inconsistent, and a plurality of means, steps, and the like can be combined into one or divided. . Further, the structures described in the above embodiments may be combined as appropriate. For example, each component described as included in the service provider server 100 may be implemented by being distributed by a plurality of servers. Further, the processing described as the function of the service provider server 100 may be performed by the communication terminal 200. Conversely, the processing performed by the communication terminal 200 may be performed by the service provider server 100, or the processing performed by the messaging application server 300 may be performed by the service provider server 100. .

  When the first identifier and the second identifier are not associated with each other and a processing instruction suitable for the operation system of the communication terminal 200 cannot be created, the instruction creation unit 116 performs a processing independent of the operation system of the communication terminal 200 or the like. Instructions may be created. Here, the processing instruction independent of the operation system or the like is created by including a plurality of commands, and a setting change application installed on the communication terminal 200 selects a command suitable for the operation system of the communication terminal 200. May be done.

  In addition, when the information regarding the communication terminal 200 can be obtained, the determination unit 117 may be able to determine whether the setting can be changed in response to the user's setting change request. For example, a list of functions whose settings can be changed according to the operation system, version, model, sales time, and the like of the communication terminal 200 is stored as a database, and can be determined based on the database. When it is determined that the setting change requested by the user cannot be performed by the user's communication terminal 200, the display information creation unit 115 causes the communication terminal 200 to display information indicating that the setting change is not possible. Display information may be created.

  In addition, after the setting change process is executed, a message for confirming whether the setting change process was as requested by the user is displayed, and it is possible to return to a state before the immediately preceding setting change process is executed by the user's selection. Good.

  Further, when the setting change application is not installed in the communication terminal 200, a transition may be made to a predetermined web page on which a moving image or a text explaining the setting method according to the user's setting change request is displayed.

  Further, a plurality of communication terminals 200 in which the message application is installed may be associated with the user. At this time, the contents of the message application in the plurality of communication terminals 200 are synchronized. For example, a processing instruction for a setting change request transmitted from one of the plurality of communication terminals 200 is executed in another communication terminal. Is also good.

  In the above, the mode of performing the setting change using the API has been described. However, when started, the setting change application may operate a pre-installed application to change the setting of the communication terminal 200. In this case, the service provider may be a provider that provides an application program (application software) installed in advance.

  Each functional unit of the service provider server 100 may be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like, It may be realized by software using a CPU (Central Processing Unit). Further, each function unit may be realized by one or a plurality of integrated circuits, and the functions of the plurality of function units may be realized by one integrated circuit.

  FIG. 11 illustrates a hardware configuration of an example of a computer 20 that can implement the service provider server 100 according to the present embodiment. When each functional unit of the service provider server 100 is realized by software, the service provider server 100 includes a CPU 24 that executes instructions of a program that is software for realizing each function, and the program and various data are stored in a computer (or CPU). A ROM (Read Only Memory) 26 or a storage device (these are referred to as “recording media”) 27 recorded so as to be readable by the computer, a RAM (Random Access Memory) 25 for expanding the above program, and the like. Then, the computer 20 (or the CPU 24) reads the program from the recording medium and executes the program, thereby achieving the object of the present invention. That is, in the information processing apparatus 100 according to the present invention, when the CPU 24 executes the program loaded on the RAM 25, the communication control unit 111, the acquisition unit 114, the display information creation unit 115, the instruction creation unit 116, the determination unit 117 And functions as the input / output control unit 118. As the recording medium, a “temporary tangible medium”, for example, a semiconductor memory, a programmable logic circuit, or the like can be used. Further, the program may be supplied to the computer via an arbitrary transmission medium (a communication network, a broadcast wave, or the like) capable of transmitting the program. The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the program is embodied by electronic transmission.

  The above programs and programs for realizing chatbots are, for example, script languages such as ActionScript, JavaScript (registered trademark), Python, Ruby, C language, C ++, C #, Objective-C, Swift, Java ( (Registered trademark) or a markup language such as HTML5.

100 Service provider server (information processing device)
200 Communication terminal 200SP Smart speaker 300 Messaging application server 400 Network 600 User 700 Information processing system 110 Control unit 111 Communication control unit 112 Reception control unit 113 Transmission control unit 114 Acquisition unit 115 Display information creation unit 116 Command creation unit 117 Judgment unit 118 Enter Output control unit 120 Communication I / F unit 130 Input / output I / F unit 140 Storage unit 141 User information table 210 Control unit 211 Communication control unit 212 Reception control unit 213 Transmission control unit 214 Display processing unit 215 Information processing unit 216 Judgment unit 220 Communication I / F unit 230 Input receiving unit 240 Storage unit 241 User information 242 Messaging application program 243 Setting change application program 250 Display unit 260 Imaging unit 270 Audio I / F

Claims (10)

An information processing system according to a service provider that provides a setting change application, which is an application capable of changing various settings in the installed communication terminal,
The setting of the communication terminal of the user, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of at least one user in which the predetermined messaging application and the setting change application are installed, is changed. Receiving a setting change request from the messaging application server,
An instruction creating unit that creates a processing instruction for causing the setting change application to execute a setting change process according to the setting change request,
A transmitting unit configured to transmit a message including the processing instruction, display information to be displayed in the messaging application of the communication terminal of the user, to a server of the messaging application,
An information processing system comprising: A storage unit that stores the user, the first identifier in the service provider, information on the communication terminal of the user, and the second identifier in the messaging application of the user in association with each other;
The receiving unit receives, from the server of the messaging application, the second identifier of the user of the communication terminal that has transmitted the setting change request,
The instruction creating unit creates a processing instruction executable by the communication terminal based on information about the communication terminal of the user specified from the first identifier associated with the second identifier,
The information processing system according to claim 1, wherein: The instruction creating unit creates the processing instruction by including the processing instruction in a URL (Uniform Resource Locator).
The information processing system according to claim 1, wherein: The transmitting unit transmits, as the display information, information that causes the user to select the execution of the setting change process according to the processing instruction in the messaging application in the communication terminal of the user as a message including the processing instruction. Do
The information processing system according to claim 1, wherein: The command creation unit is a communication terminal in which the setting change application is not installed, and when it is impossible to execute the setting change process according to the processing command, information that prompts the user to install the setting change application. Creating the processing instruction to be displayed on the user's communication terminal,
The information processing system according to claim 1, wherein: The instruction creating unit is installed in the communication terminal of the user when the setting change application is not installed in the communication terminal and the setting change process according to the processing instruction cannot be performed. Create a processing instruction to execute the setting change process using the instant application,
The information processing system according to claim 1, wherein: The communication terminal of the user who has transmitted the setting change request, the communication terminal comprising: an input unit that receives an instruction input by voice information; and an output unit that outputs voice information according to the instruction input, wherein the setting change A request is entered by a voice of the user;
The information processing system according to claim 1, wherein: The transmitting unit, in the storage unit, if the first identifier is not stored in association with the second identifier of the user of the communication terminal that has transmitted the setting change request, Information for prompting the user to perform a registration process for associating the first identifier of the user with the second identifier, display information to be displayed in the messaging application, and transmission to a server of the messaging application;
The information processing system according to claim 2, wherein: An application capable of changing various settings in the installed communication terminal, a method for controlling an information processing system according to a service provider that provides a setting change application,
The setting of the communication terminal of the user, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of at least one user in which the predetermined messaging application and the setting change application are installed, is changed. Receiving a setting change request from the server of the messaging application,
An instruction creating step of creating a processing instruction for causing the setting change application to execute a setting change process according to the setting change request,
Transmitting a message including the processing instruction, display information to be displayed in the messaging application of the communication terminal of the user, to a server of the messaging application;
A control method for an information processing system including: An application capable of changing various settings in the installed communication terminal, a control program for an information processing system according to a service provider that provides a setting change application,
In information processing equipment,
The setting of the communication terminal of the user, which is transmitted as a message addressed to the service provider in the messaging application from the communication terminal of at least one user in which the predetermined messaging application and the setting change application are installed, is changed. Receiving a setting change request to the effect of receiving from the messaging application server,
An instruction creating function for creating a processing instruction for causing the setting change application to execute a setting change process according to the setting change request;
A transmission function of transmitting a message including the processing instruction, display information to be displayed in the messaging application of the communication terminal of the user, to a server of the messaging application,
Control program for an information processing system that implements

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