JP2019185107A - Information processing apparatus, terminal apparatus, information processing system, program and information processing method - Google Patents

Abstract

To provide an information processing apparatus, a terminal apparatus, an information processing system, a program and an information processing method that present route guidance information according to an age group or gender of a speaker and present information suitable for the speaker not only an utterance content of the speaker.SOLUTION: In an information processing system 1, an information processing apparatus 100 acquires voice data related to an utterance of a speaker via a server communication unit 101, identifies an age group or gender of the speaker by a gender and age determination unit 112 by referring to the acquired voice data, and determines route guidance information presenting the speaker by a guidance determination unit 113 according to the age group or gender identified by the gender and age determination unit.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing device, a terminal device, an information processing system, a program, and an information processing method.

  2. Description of the Related Art Conventionally, a navigation system is known in which a destination is set based on utterance contents that specify a destination by a user vaguely and a guidance route to the destination is searched.

JP 2002-267472 A (published September 18, 2002)

  However, in the configuration in which the destination is set and guided based on the utterance content that specifies the destination in an ambiguous manner, appropriate information for the user is not always provided, and improvement of the user's convenience has been desired. .

  An object of one embodiment of the present invention is to provide a technique capable of presenting information suitable for a user based on the user's input voice.

  In order to solve the above-described problem, an information processing apparatus according to an aspect of the present invention is an information processing apparatus including an acquisition unit and a control unit, and the control unit includes voice data related to a speaker's utterance. Is acquired through the acquisition unit, the age group or gender of the speaker is specified with reference to the acquired voice data, and the speaker is presented to the speaker according to the specified age group or gender. It is the structure which determines route guidance information.

  In order to solve the above problems, a terminal device according to an aspect of the present invention is a terminal device including an acquisition unit, a presentation unit, and a control unit, and the control unit relates to a speaker's utterance. Voice data is acquired via the acquisition unit, the acquired voice data is referred to, the age group or gender of the speaker is specified, and the speaker is determined according to the specified age group or gender. The route guidance information to be presented is determined, and the determined route guidance information is presented via the presenting unit.

  In order to solve the above problems, an information processing system according to an aspect of the present invention is an information processing system including one or more terminal devices and an information processing device, and the one or more terminal devices are provided. Is transmitted to the information processing apparatus, the information processing apparatus includes a communication unit and a control unit, the control unit, the voice data regarding the utterance of the speaker, The route information that is obtained via the communication unit, refers to the obtained voice data, identifies the speaker's age group or gender, and presents to the speaker according to the identified age group or gender. A configuration in which information is determined, the route guidance information is transmitted to one of the one or more terminal devices via the communication unit, and the terminal device receiving the route guidance information presents the route guidance information It is.

  In order to solve the above problems, an information processing method according to an aspect of the present invention includes an audio data acquisition step of acquiring audio data, and specifying an age group or a gender of a speaker with reference to the acquired audio data And a route guidance information determining step for determining route guidance information to be presented to the speaker according to the specified age group or sex.

  According to one embodiment of the present invention, information suitable for a user can be presented based on the user's input voice.

It is a block diagram which shows the principal part structure of the information processing system 1 which concerns on Embodiment 1. FIG. (A)-(c) is a figure which shows the external appearance structure of a terminal device. 1 is a diagram schematically illustrating an overview of an information processing system according to a first embodiment. It is a figure which shows an example of the display of the route guidance information provided to a speaker. It is a figure which shows the data table memorize | stored in the memory | storage part. It is a figure which shows the data table memorize | stored in the memory | storage part. 3 is a flowchart illustrating a processing flow of the information processing system according to the first embodiment. 3 is a flowchart illustrating a processing flow of the information processing system according to the first embodiment. It is a figure which shows typically the outline | summary of the information processing system which concerns on Embodiment 2. FIG. It is a figure which shows the data table memorize | stored in the memory | storage part. 10 is a flowchart illustrating a processing flow of the information processing system according to the third embodiment. It is the block diagram which illustrated the composition of the computer which can be used as a terminal unit and an information processor.

Embodiment 1
Hereinafter, Embodiment 1 of the present invention will be described in detail.

  FIG. 1 is a block diagram illustrating a main configuration of an information processing system 1 according to the first embodiment. 2A to 2C are diagrams illustrating an example of an external configuration of the terminal device 10. FIG. 3 is a diagram schematically showing an overview of the information processing system 1. FIG. 5 is a diagram showing an example of display of route guidance information provided to a speaker.

  As illustrated in FIG. 1, the information processing system 1 includes an information processing device 100 and a terminal device 10. In the information processing system 1, the information processing apparatus 100 and the terminal device 10 are configured to be able to communicate with each other by wireless communication via a network. Although illustration is omitted, the information processing system 1 may have a configuration in which one or a plurality of information processing apparatuses 100 are communicably connected to one or a plurality of terminal apparatuses 10.

  In the information processing system 1, the information processing apparatus 100 functions as a server on the network of one or a plurality of terminal apparatuses 10. The terminal device 10 is a terminal for presenting information processed by the information processing device 100 to a speaker.

(Configuration of terminal device 10)
The terminal device 10 includes a terminal communication unit 11, a terminal control unit 12, a voice input unit 13, a voice output unit 14, and a display unit 15. In the present embodiment, the information processing system 1 is described by taking an example in which the terminal device 10 and the information processing device 100 are separate, but the present invention is not limited to this. For example, the terminal device 10 may be configured to include each functional unit included in the information processing device 100, or a plurality of terminal devices 10 may jointly perform processing to include each functional unit included in the information processing device 100. The structure which implement | achieves may be sufficient.

  The terminal communication unit 11 communicates with the information processing apparatus 100 by wireless communication via a network such as the Internet. The terminal communication unit 11 functions as a receiving unit that receives information from the information processing apparatus via the network. The terminal communication unit 11 also functions as a transmission unit that transmits information to the information processing apparatus 100 via the network.

  The terminal control unit 12 is an arithmetic device having a function of comprehensively controlling each unit of the terminal device 10. For example, one or more processors (for example, a CPU) execute a program stored in one or more memories (for example, a RAM, a ROM, etc.) so that each component of the terminal device 10 can be executed by the terminal control unit 12. Control.

  The voice input unit 13 has a function of collecting and storing surrounding voices, and includes, for example, a microphone that converts voice signals into electrical signals and stores them. The voice input unit 13 collects the voice of the speaker and converts it into voice data. The voice data generated by the voice input unit 13 is transmitted to the information processing apparatus 100 via the terminal communication unit 11.

  The audio output unit 14 includes a speaker and performs audio output according to the control of the terminal control unit 12. In addition to the audio output unit 14, the terminal device 10 may have a configuration capable of performing various outputs such as a drive output unit that drives the movable unit and a light emission output unit that emits light from the LED. The voice output unit 14 presents information received from the information processing apparatus 100 via the terminal communication unit 11 by voice output to the speaker.

  The display unit 15 is a display device that can display an image according to the control of the terminal control unit 12. The display unit 15 presents the information received from the information processing apparatus 100 via the terminal communication unit 11 to the speaker by displaying on the display.

  Note that the voice output unit 14 and the display unit 15 are both referred to as presentation units, but the presentation unit is not limited to the configurations of the voice output unit 14 and the display unit 15, and the presentation unit is not limited to the terminal device 10. The structure which is a different body may be sufficient. For example, the information processing system 1 may be configured to include a presentation unit that is provided on a floor or wall of a building and guides the road using light or an image.

  The terminal device 10 may be, for example, a robot terminal that presents information to a speaker as shown in FIG. The robot terminal 10a is a robot that speaks by the function of the audio output unit 14, and may present information by speaking to the speaker. Further, the robot terminal 10a may present the information to the speaker by displaying information on the display unit 15. The robot terminal 10a may be a robot that has one or a plurality of movable parts and can take various postures and actions by driving the movable parts according to the control of the terminal control unit 12. .

  Further, the terminal device 10 may be a display device 10b that displays an image on the display unit 15 as shown in FIG. 2B, for example. The display device 10b presents information to the speaker by displaying information on the display unit 15 including an LED display or an organic EL display. Further, the display device 10b may be able to present the information to the speaker by outputting the information from the voice output unit 14.

  Moreover, the terminal device 10 may be a portable terminal 10c such as a smartphone, a mobile phone, or a tablet PC, for example, as illustrated in FIG. The portable terminal 10 c can present information to the speaker by at least one of depth display by the display unit 15 and voice output from the voice output unit 14.

(Main part configuration of the information processing apparatus 100)
As illustrated in FIG. 1, the information processing apparatus 100 includes a server communication unit 101 (acquisition unit), a control unit 110, and a storage unit (guidance DB) 120. In the present embodiment, the information processing system 1 will be described by taking as an example the case of including one information processing apparatus 100, but the present invention is not limited to this. For example, each functional unit included in the information processing apparatus 100 may be configured by a separate server, and the information processing apparatus 100 may be configured by a plurality of servers, or the plurality of information processing apparatuses 100 perform processing together. It may be a configuration.

  The server communication unit 101 communicates with one or a plurality of terminal devices 10 by wireless communication via a network such as the Internet, for example. The server communication unit 101 functions as an acquisition unit that acquires information from one or a plurality of terminal devices 10 via a network. The server communication unit 101 also functions as an output unit that outputs information to one or a plurality of terminal devices 10 via a network.

  The server communication unit 101 acquires voice data based on the utterance of the speaker from the terminal device 10. The audio data transmitted from the terminal device 10 includes information for specifying the terminal device 10 including the terminal ID of the terminal device 10. The server communication unit 101 refers to the terminal ID to identify from which of the plurality of terminal devices 10 audio data has been received and to which terminal device 10 the information is to be transmitted.

  The control unit 110 is an arithmetic device that has a function of comprehensively controlling each unit of the information processing apparatus 100. For example, one or more processors (for example, a CPU) execute the program stored in one or more memories (for example, a RAM, a ROM, etc.) to control each component of the information processing apparatus 100. Control.

  The storage unit 120 is a storage that stores various data used by the control unit 110. The storage unit 120 is realized by, for example, any one of EPROM, EEPROM (registered trademark), HDD, flash memory, etc., which is a rewritable nonvolatile memory, or a combination of one or more thereof. .

  5 and 6 are diagrams showing data tables stored in the storage unit 120. FIG. FIG. 5 shows a destination information table in which information on destination candidates is written, and FIG. 6 shows a terminal information table in which information on each of one or a plurality of terminal devices 10 is written.

  As shown in FIG. 5, the destination information table includes information on facilities, names, places, coordinate positions, keywords, and utterances of destination candidates. The coordinate position of the destination is indicated by three-dimensional coordinates, and may be indicated by latitude, longitude, and altitude, or by XYZ coordinates with a predetermined coordinate position as a reference (0, 0, 0). May be shown. The keyword included in the destination information table is a word related to the facility or name associated with the keyword, such as a word indicating a category of products that can be purchased at the destination, or the destination. It is a word indicating the service that can be received.

  Further, as shown in FIG. 6, the terminal information table includes information related to the installation facility, the installation location, and the coordinate position in association with the terminal ID unique to each terminal device 10. The coordinate position of the terminal device 10 is indicated by three-dimensional coordinates, and may be indicated by latitude, longitude, and altitude, or the same predetermined coordinate position as the destination candidate included in the destination information table May be indicated by XYZ coordinates with reference to (0, 0, 0).

(Configuration of control unit 110)
As shown in FIG. 1, the control unit 110 includes a voice recognition unit 111, a gender age determination unit 112, a guidance determination unit 113, and a guidance content generation unit 114.

  The voice recognition unit 111 refers to the voice data acquired from the terminal device 10 by the server communication unit 101 and extracts an utterance word included in the utterance content of the utterer.

  The gender age determination unit 112 refers to the voice data regarding the utterance of the speaker acquired by the server communication unit 101 from the terminal device 10 and identifies the age group or gender of the speaker. The gender age determination unit 112 can be configured to identify the age group or gender of the speaker from the speech voice of the speaker.

  For example, the gender age determination unit 112 extracts an average value and a standard deviation of frequencies included in the speech from the speech speech of the speaker. Then, the gender age determination unit 112 specifies whether the speaker is an adult male, an adult female, or a child depending on whether or not the average value and standard deviation of the extracted frequencies fall within a preset range. May be. Further, the gender age determination unit 112 extracts the physical feature amount of the utterance voice of the speaker, for example, the feature amount of the sound pressure level of the voice group, and whether the speaker is an adult man or an adult woman. You may specify whether you are a child. Furthermore, the gender age determination unit 112 may identify whether the speaker is an adult male, an adult female, or a child by referring to the shape of the speech waveform spectrum of the speech of the speaker. .

  The gender age determination unit 112 may be able to specify the gender and age of the speaker by machine learning using an acoustic feature called so-called i-vector. The gender age determination unit 112 is not limited to a configuration that determines an utterer as an adult male, an adult woman, or a child, but may be able to determine the age group and gender of the speaker in more detail. For example, the gender age determination unit 112 divides speakers into adult men and adult women, and identifies elderly men (for example, assuming 66 years old or older) and elderly women (for example, 66 years or older). You may be able to. In addition to the child, the gender age determination unit 112 may be able to specify the child separately as a boy (for example, assuming 12 years old or younger) and a girl (for example, assuming 12 years old or younger). Further, the gender age determination unit 112 may output a result of unknown determination when a voice of a speaker that is difficult to determine or a voice other than a human voice is input.

  The guidance determination unit 113 presents to the speaker according to the utterance word extracted from the utterance content of the speaker by the voice recognition unit 111 and the age group or gender of the speaker identified by the gender age determination unit 112. The route guidance information to be determined is determined.

  According to these configurations, not only the utterance contents of the utterer but also the route guidance information according to the age group or sex of the utterer can be presented to the utterer, and information suitable for each of the utterers is presented. be able to.

  Further, when there are a plurality of candidates for the route guidance information to be presented to the speaker, the guidance determination unit 113 receives the speaker's age group or gender specified by the gender age determination unit 112 and the voice data of the speaker. The route guidance information to be presented to the speaker is selected with reference to at least one of the location information of the terminal device 10.

  The guidance determination unit 113 performs matching between the utterance word extracted from the utterance content of the speaker by the voice recognition unit 111 and the keyword included in the destination information table, and determines a destination candidate.

  In addition, the guidance determination unit 113 narrows down destination candidates from a plurality of destination candidates according to the age group or gender of the speaker specified by the gender age determination unit 112.

  Furthermore, the guidance determination unit 113 may be able to narrow down destination candidates according to the position of the terminal device 10 to which the voice of the speaker is input. For example, when the destination of the speaker is a toilet, the guidance determination unit 113 may determine the closest toilet from the position of the terminal device 10 to which the voice of the speaker has been input as the destination.

  The guidance content generation unit 114 generates guidance content according to the destination determined by the guidance determination unit 113. For example, the guidance content generation unit 114 may generate the guidance content with reference to information according to the determined destination included in the destination information table. Further, the guidance content generation unit 114 determines the destination from the current position of the speaker according to the position of the destination determined by the guidance determination unit 113 and the position of the terminal device 10 to which the voice of the speaker is input. The content of guidance related to the route guidance up to may be determined. Information regarding destination candidates generated by the guidance content generation unit 114 and information including route guidance to the destination are collectively referred to as road guidance information in this embodiment.

  In this way, according to the information processing system 1, as shown in FIG. 3, when a speaker speaks toward the terminal device 10, for example, “Where is the clothing store?”, Voice data based on the speech is transmitted to the terminal device. 10 to the information processing apparatus 100. The information processing apparatus 100 refers to the acquired voice data, determines that the speaker is an adult woman, extracts information according to the attribute of the speaker from the destination information table, and generates route guidance information And provided to the terminal device 10. The terminal device 10 presents the route guidance information received from the information processing device 100 “Women's clothing corner is 3F, 4F” to the speaker by at least one of voice output and display display.

  As described above, the route guidance information provided from the information processing apparatus 100 includes information on route guidance to the destination. When the terminal device 10 provides information to the speaker according to the route guidance information acquired from the information processing device 100, the terminal device 10 not only guides the destination but also provides directions to the destination as shown in FIG. The structure which can also be shown may be sufficient.

(About the processing flow of the information processing system 1)
FIG. 7 is a flowchart showing an example of the processing flow of the information processing system 1.

(Step S1)
A speaker's voice is input to the terminal device 10.

(Step S2)
The terminal control unit 12 of the terminal device 10 transmits the audio data generated by the audio input unit 13 to the information processing apparatus 100 via the terminal communication unit 11.

(Step S3)
The server communication unit 101 of the information processing apparatus 100 acquires audio data.

(Step S4)
The control unit 110 of the information processing apparatus 100 extracts an utterance word from the acquired voice data by the function of the voice recognition unit 111. Moreover, the control part 110 of the information processing apparatus 100 refers to the acquired audio | voice data with the function of the sex age determination part 112, and specifies an age group or sex of a speaker.

(Step S5)
The control unit 110 of the information processing apparatus 100 uses the function of the guidance determination unit 113 to match the utterance word extracted from the voice data by the voice recognition unit 111 and the keyword included in the destination information table of the storage unit 120. . The guidance determination unit 113 determines whether or not the utterance word matches the keyword. If the guidance determination unit 113 determines that the utterance word matches the keyword (YES in step S5), the guidance determination unit 113 proceeds to step S6. If the guidance determination unit 113 determines that the utterance word does not match the keyword (NO in step S5), the guidance determination unit 113 proceeds to step S10.

(Step S6)
The guidance determination unit 113 determines whether or not there is only one destination candidate selected from the destination information table when the utterance word matches the keyword. If the guidance determination unit 113 determines that there is one destination candidate (YES in step S6), the guidance determination unit 113 proceeds to step S10. If the guidance determination unit 113 determines that there are a plurality of destination candidates instead of one (NO in step S6), the guidance determination unit 113 proceeds to step S7.

(Step S7)
The guidance determination unit 113 narrows down a plurality of destination candidates that match the utterance word and the keyword by the age group or gender of the speaker specified by the gender age determination unit 112, and determines the age group or gender of the speaker. Select a destination candidate according to the destination.

(Step S8)
The guidance determination unit 113 determines whether there is one destination candidate according to the age group or gender of the speaker. If the guidance determination unit 113 determines that there is only one destination candidate (YES in step S8), the guidance determination unit 113 proceeds to step S10. If the guidance determining unit 113 determines that there are a plurality of destination candidates instead of one (NO in step S8), the process proceeds to step S9.

(Step S9)
The guidance determination unit 113 narrows down a plurality of destination candidates according to the age group or gender of the speaker according to the position of the terminal device 10 on which the speaker has input voice. For example, the guidance determination unit 113 selects a destination closest to the position of the terminal device 10 on which the speaker has made a voice input from a plurality of destination candidates.

  Although illustration is omitted, priority is set to each destination candidate in the destination information table, and the guidance determination unit 113 selects a plurality of destination candidates having higher priority. It may be a configuration.

(Step S10)
The control unit 110 of the information processing apparatus 100 generates the route guidance information according to the destination determined by the guidance determination unit 113 in step S6, step S8, or step S9 by the function of the guidance content generation unit 114. Further, if the utterance word does not match the keyword in step 5, the guidance content generation unit 114 generates route guidance information indicating that no destination candidate has been found.

(Step S11)
The control unit 110 of the information processing apparatus 100 transmits the generated route guidance information to the terminal device 10 via the server communication unit 101.

(Step S12)
The terminal communication unit 11 of the terminal device 10 receives route guidance information from the information processing device 100.

(Step S13)
The terminal control unit 12 of the terminal device 10 presents road guidance information to the speaker by at least one of voice guidance by the voice output unit 14 and guidance screen display by the display unit 15.

(About the flow of processing of the information processing apparatus 100)
FIG. 8 is a flowchart showing an example of the processing flow of the information processing apparatus 100, and particularly shows the processing flow related to gender age determination.

(Step S21)
The information processing apparatus 100 acquires audio data from the terminal apparatus 10 by the function of the server communication unit 101.

(Step S22)
The control unit 110 of the information processing apparatus 100 analyzes the acquired voice data by the function of the gender age determination unit 112 and specifies the age group of the speaker.

(Step S23)
The gender age determination unit 112 determines whether or not the speaker is a child with reference to the age group of the speaker specified in step S22. If the sex age determination unit 112 determines that the speaker is a child (YES in step S23), the process proceeds to step S26. If the sex age determination unit 112 determines that the speaker is not a child (NO in step S23), the process proceeds to step S24.

(Step S24)
The gender age determination unit 112 further analyzes the voice data acquired in step S21 and identifies the gender of the speaker.

(Step S25)
The gender age determination unit 112 determines whether or not the gender of the speaker has been identified in step S24. If the gender age determination unit 112 determines that the gender of the speaker has been identified (YES in step S25), the process proceeds to step S26. If the gender age determination unit 112 determines that the gender of the speaker cannot be specified (NO in step S25), the process proceeds to step S27.

(Step S26)
The sex age determination unit 112 outputs the determination result to the guidance determination unit 113.

(Step S27)
The gender age determination unit 112 outputs a determination failure result indicating that the gender age determination has failed to the guidance determination unit 113.

  When the determination by the gender age determination unit 112 fails, the control unit 110 may transmit guidance information that prompts the speaker to speak again to the terminal device 10. When the determination by the gender age determination unit 112 fails, the control unit 110 may transmit the route guidance information including all the destination candidates extracted according to the utterance word of the speaker to the terminal device 10.

  The control unit 110 refers to the acquired voice data, specifies the age group of the speaker, and if the specified age group is larger than the predetermined age, the control unit 110 may further specify the gender of the speaker. Good. Thus, since it is the structure which determines whether a speaker is a child and determines the gender of a speaker, if a speaker is not a child, information suitable for a speaker can be provided. , The convenience of the speaker can be improved.

  Although illustration is omitted, the terminal device 10 may include an imaging unit that captures an image including a speaker, and may provide the information processing apparatus 100 with a captured image including the speaker along with audio data. . Then, the information processing apparatus 100 may be able to specify the age or sex of the speaker by referring to the captured image of the speaker along with the voice data.

[Embodiment 2]
Embodiment 2 of the present invention will be described below. For convenience of explanation, members having the same functions as those described in the first embodiment are given the same reference numerals, and the description thereof will not be repeated. Moreover, about the structure of the principal part of the information processing system 1 which concerns on Embodiment 2, it is the same as that of the information processing system 1 demonstrated in the said Embodiment 1, The description is abbreviate | omitted.

  FIG. 9 is a diagram schematically illustrating an overview of the information processing system 1 according to the second embodiment. FIG. 9 shows an example where the speaker is a child. The information processing system 1 according to the second embodiment is a system that can change the presentation form of the route guidance information presented to the speaker according to the age group or sex of the speaker.

  As shown in FIG. 9, when a speaker speaks toward the terminal device 10, for example, “Where is the clothing store?”, Voice data based on the speech is provided from the terminal device 10 to the information processing device 100. The information processing apparatus 100 refers to the acquired audio data, determines that the speaker is a child, and extracts information corresponding to the speaker's utterance content and the attributes of the speaker from the destination information table. , Generate route guidance information. When the speaker is a child, the control unit 110 of the information processing apparatus 100 changes the expression of the route guidance information presented to the speaker to a familiar tone and expression that is familiar to the child. The control unit 110 of the information processing apparatus 100 may, for example, change the ending if the plan information is information that “the children's clothing corner is 8F”, and the expression “the children's clothing corner is 8F” may be used. .

  Further, the control unit 110 of the information processing apparatus 100 may include the control information of the terminal device 10 according to the age group or sex of the speaker in the generated route guidance information, and provide the terminal device 10 with the control information. When the terminal device 10 is the robot terminal 10a, the control unit 110 of the information processing device 100 may generate control information for driving the movable unit of the robot terminal 10a and provide the control information to the terminal device 10. . Thereby, when the speaker is a child, the robot terminal 10a may be able to present the route guidance information in a presentation form in which voice output is performed while rotating the movable part, for example.

  When the terminal device 10 is the display device 10b, the control unit 110 of the information processing apparatus 100 generates road guidance information including an image for children or road guidance information in hiragana notation, and It may be possible to present the route guidance information to the speaker in a presentation form.

  As described above, the information processing system 1 can change the presentation form of the route guidance information presented to the speaker according to the age group or gender of the speaker. Guidance information can be presented to the speaker, and the convenience of the speaker can be improved. In addition, it is possible to provide a user interface that is familiar to the speaker.

[Embodiment 3]
Embodiment 3 of the present invention will be described below. For convenience of explanation, members having the same functions as those described in the first embodiment are given the same reference numerals, and the description thereof will not be repeated. Moreover, about the structure of the principal part of the information processing system 1 which concerns on Embodiment 3, it is the same as that of the information processing system 1 demonstrated in the said Embodiment 1, The description is abbreviate | omitted.

  FIG. 10 is a diagram illustrating an example of the waypoint information table stored in the storage unit 120. FIG. 11 is a flowchart showing a processing flow of the control unit 110 of the information processing apparatus 100, and shows a processing flow by the guidance content generation unit 114. The information processing system 1 according to the third embodiment is a system that can change a route to a destination included in route guidance information presented to a speaker according to the age group or gender of the speaker.

  As shown in FIG. 10, the waypoint information table includes information about names, places, coordinate positions, and utterances, which are information of recommended waypoints (spots) in each facility. The coordinate position of the waypoint is indicated by three-dimensional coordinates, and may be indicated by latitude, longitude, and altitude, and is based on the same predetermined coordinate position as the destination candidate included in the destination information table. It may be indicated by XYZ coordinates (0, 0, 0).

  Next, with reference to FIG. 11, the flow of processing by the guidance content generation unit 114 will be described.

(Step S31)
The guidance content generation unit 114 refers to the location of the terminal device 10 where the speaker has made a voice input, the destination determined by the guidance information determination unit 113, and the age group or gender of the speaker, Extract route candidates from the information table.

  For example, if the terminal device 10 is installed on the 4th floor of one department store, the speaker is an adult male, and the destination is a 6F toilet, the guidance content generation unit 114 is a 5F speaker that speaks of a male. A store related to hobby is extracted as a candidate for a transit point.

(Step S32)
The guidance content generation unit 114 generates route guidance information indicating a route from the current location to the destination via the waypoint candidates extracted in step S31.

(Step S33)
The guidance content generation unit 114 generates road guidance information including the route guidance information generated in step S32.

(Step S34)
The guidance content generation unit 114 outputs the route guidance information generated in step S33 to the server communication unit 101 and transmits it to the terminal device 10 via the server communication unit 101.

  In this way, the guidance content generation unit 114 changes the route to the destination included in the route guidance information presented to the speaker according to the age group or sex of the speaker. You can proceed while enjoying the route. In addition, it is possible for the facility side to present a recommended spot to the speaker.

  In addition, the guidance content generation unit 114 is not limited to the configuration in which the route guidance information includes a route passing through a recommended route according to the age group or gender of the speaker. For example, when the speaker is a child, Route guidance information may be generated by selecting a safe route with many streets.

  In addition to the information about recommended spots, the waypoint information table includes information about moving means such as stairs, elevators, escalators, etc., and the guidance content generation unit 114 stores the age group or gender of the speaker. Depending on the situation, route guidance information using an appropriate moving means may be generated. Thereby, for example, when the speaker is an elderly person, the guidance content generation unit 114 can also guide the route from the current location to the destination through a barrier-free route.

  Furthermore, when the speaker is a child or an infant, the guidance content generation unit 114 can confirm that the adult is accompanied, for example, by generating and outputting guidance information that prompts the accompanying adult to speak. May be.

  In the configuration in which the information processing apparatus 100 identifies the age group or gender of the speaker with reference to the captured image including the speaker along with the voice data, the control unit 110 may be configured such that the speaker presses a cart or a stroller. The structure which can also specify the condition of a speaker may be sufficient. And the control part 110 may be able to include the path | route using the moving means according to the situation of the specified speaker in route guidance information.

[Embodiment 4]
In each of the above-described embodiments, an example in which the information processing apparatus 100 that is one server is used has been described. However, each function of the information processing apparatus 100 may be realized by an individual server. And when applying a some server, each server may be managed by the same provider, and may be managed by a different provider.

[Embodiment 5]
Each block of the terminal device 10 and the information processing apparatus 100 as a server may be realized by a logic circuit (hardware) formed in an integrated circuit (IC chip) or the like, or may be realized by software. In the latter case, each of the terminal device 10 and the information processing apparatus 100 can be configured using a computer (electronic computer) as shown in FIG.

  FIG. 12 is a block diagram illustrating a configuration of a computer 910 that can be used as the terminal device 10 and the information processing apparatus 100. The computer 910 includes an arithmetic device 912, a main storage device 913, an auxiliary storage device 914, an input / output interface 915, and a communication interface 916 that are connected to each other via a bus 911. The arithmetic device 912, the main storage device 913, and the auxiliary storage device 914 may be, for example, a processor (for example, CPU: Central Processing Unit), a RAM (random access memory), and a hard disk drive, for example. Connected to the input / output interface 915 are an input device 920 for the user to input various information to the computer 910 and an output device 930 for the computer 910 to output various information to the user. The input device 920 and the output device 930 may be incorporated in the computer 910 or may be connected (externally attached) to the computer 910. For example, the input device 920 may be a keyboard, a mouse, a touch sensor, or the like, and the output device 930 may be a display, a printer, a speaker, or the like. In addition, a device having both functions of the input device 920 and the output device 930, such as a touch panel in which a touch sensor and a display are integrated, may be applied. The communication interface 916 is an interface for the computer 910 to communicate with an external device.

  The auxiliary storage device 914 stores various programs for operating the computer 910 as the terminal device 10 and the information processing device 100. Then, the arithmetic device 912 expands the program stored in the auxiliary storage device 914 on the main storage device 913 and executes instructions included in the program, whereby the computer 910 is connected to the terminal device 10 and the information processing device. It is made to function as each part with which 100 is provided. Note that the recording medium for recording information such as programs provided in the auxiliary storage device 914 may be a computer-readable “non-temporary tangible medium”. For example, tape, disk, card, semiconductor memory, programmable logic, etc. It may be a circuit or the like. Further, the main storage device 913 may be omitted if the computer can execute the program recorded on the recording medium without developing it on the main storage device 913. Each of the above devices (the arithmetic device 912, the main storage device 913, the auxiliary storage device 914, the input / output interface 915, the communication interface 916, the input device 920, and the output device 930) may be one each. There may be a plurality.

  The program may be acquired from the outside of the computer 910, and in this case, may be acquired via an arbitrary transmission medium (communication network, broadcast wave, etc.). The present invention can also be realized in the form of a data signal embedded in a carrier wave, in which the program is embodied by electronic transmission.

[Summary]
An information processing apparatus (100) according to an aspect 1 of the present invention is an information processing apparatus (100) including an acquisition unit (server communication unit 101) and a control unit (110), and includes the control unit (110). Acquires voice data related to the utterance of the speaker via the acquisition unit (101), refers to the acquired voice data, identifies the age group or gender of the speaker, and specifies the specified age group Or it is the structure which determines the route guidance information shown to the said speaker according to sex.

  According to said structure, the route guidance information according to the speaker's age group or sex can be shown to a speaker, and the information suitable for each speaker can be shown.

  In the information processing apparatus (100) according to the second aspect of the present invention, in the first aspect, the control unit (110) identifies the age group of the speaker by referring to the voice data, and the identified age When the layer is older than a predetermined age, the gender of the speaker may be specified.

  According to the above configuration, it is possible to provide appropriate information for the speaker, and to improve the convenience of the speaker.

  The information processing apparatus (100) according to aspect 3 of the present invention is the information processing apparatus (100) according to aspect 1 or 2, wherein the control unit (110) is configured as described above when there are a plurality of candidates for the route guidance information presented to the speaker. The route guidance information to be presented to the speaker may be selected with reference to at least one of the age group of the speaker, the sex of the speaker, and the location where the voice data is acquired.

  According to the above configuration, destination candidates can be narrowed down and presented to the speaker from a plurality of destination candidates, and appropriate information for the speaker can be provided.

  The information processing device (100) according to aspect 4 of the present invention is the information processing apparatus (100) according to any one of aspects 1 to 3, wherein the control unit (110) determines the utterance according to the age group or gender of the speaker. It is good also as a structure which changes the presentation form of the said route guidance information shown to a person.

  According to said structure, route guidance information can be shown to a speaker by the suitable presentation form according to the speaker's age group or sex.

  The information processing device (100) according to aspect 5 of the present invention is the information processing apparatus (100) according to any one of the aspects 1 to 4, wherein the control unit (110) includes the utterance according to the age group or gender of the speaker. It is good also as a structure which changes the route to the destination contained in the said route guidance information shown to a person.

  According to said structure, the route guidance information containing the suitable path | route according to the speaker's age group or sex can be shown to a speaker.

  A terminal device (10) according to aspect 6 of the present invention is a terminal device (10) including an acquisition unit (speech input unit 12), a presentation unit (display unit 15), and a control unit (110). The control unit (110) acquires voice data related to the utterance of the speaker via the voice input unit (12), and refers to the acquired voice data to determine the age group or gender of the speaker. According to the specified age group or sex, the route guidance information to be presented to the speaker is determined, and the determined route guidance information is presented via the presenting unit.

  According to said structure, the route guidance information according to the speaker's age group or sex can be shown to a speaker, and the information suitable for each speaker can be shown.

  The information processing apparatus 100 according to each aspect of the present invention may be realized by a computer. In this case, the information processing apparatus 100 is operated by causing the computer to operate as each unit (software element) included in the information processing apparatus 100. The control program of the information processing apparatus 100 for realizing the above in a computer and the computer-readable recording medium on which the control program is recorded also fall within the scope of the present invention.

  The present invention is not limited to the above-described embodiments, and various modifications are possible within the scope shown in the claims, and embodiments obtained by appropriately combining technical means disclosed in different embodiments. Is also included in the technical scope of the present invention. Furthermore, a new technical feature can be formed by combining the technical means disclosed in each embodiment.

DESCRIPTION OF SYMBOLS 1 Information processing system 10 Terminal device 11 Terminal communication part 12 Terminal control part 13 Audio | voice input part 14 Audio | voice output part 15 Display part 100 Information processing apparatus 101 Server communication part (acquisition part, communication part)
DESCRIPTION OF SYMBOLS 110 Control part 111 Voice recognition part 112 Gender age determination part 113 Guidance information determination part 114 Guidance content generation part 113 Guidance determination part 120 Storage part

Claims (9)

An information processing apparatus including an acquisition unit and a control unit,
The control unit
Acquire voice data related to the utterance of the speaker through the acquisition unit,
By referring to the acquired voice data, the age group or gender of the speaker is specified,
An information processing apparatus for determining route guidance information to be presented to the speaker according to the specified age group or sex. The control unit
Referring to the audio data above, identify the age group of the speaker,
The information processing apparatus according to claim 1, wherein when the specified age group is larger than a predetermined age, the sex of the speaker is further specified. The control unit
If there are a plurality of candidates for the route guidance information to be presented to the speaker, refer to at least one of the age group of the speaker, the gender of the speaker, and the place where the voice data is acquired. The information processing apparatus according to claim 1, wherein route guidance information to be presented to the speaker is selected. The control unit
The information processing apparatus according to any one of claims 1 to 3, wherein a presentation form of the route guidance information presented to the speaker is changed according to an age group or sex of the speaker. The control unit
5. The route to the destination included in the route guidance information presented to the speaker is changed according to the age group or gender of the speaker. 5. Information processing device. A terminal device including an acquisition unit, a presentation unit, and a control unit,
The control unit
Acquire voice data related to the utterance of the speaker through the acquisition unit,
By referring to the acquired voice data, the age group or gender of the speaker is specified,
Depending on the specified age group or gender, the route guidance information to be presented to the speaker is determined,
The terminal device characterized by presenting the determined route guidance information via the presenting unit. An information processing system comprising one or more terminal devices and an information processing device,
One of the one or more terminal devices transmits audio data to the information processing device,
The information processing apparatus
A communication unit and a control unit;
The control unit
Acquire voice data related to the utterance of the speaker via the communication unit,
By referring to the acquired voice data, the age group or gender of the speaker is specified,
Depending on the specified age group or gender, the route guidance information to be presented to the speaker is determined,
Via the communication unit, the route guidance information is transmitted to one or more of the terminal devices,
The terminal device that has received the route guidance information
An information processing system that presents the route guidance information.   A program for causing a computer to function as the information processing apparatus according to claim 1, wherein the program causes the computer to function as the acquisition unit and the control unit. An audio data acquisition step for acquiring audio data relating to the utterance of the speaker;
An attribute specifying step for specifying the age group or gender of the speaker with reference to the acquired voice data;
A route guidance information determining step for determining route guidance information to be presented to the speaker according to the specified age group or sex.

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