JP2019168875A - Document management system, document use system, update notification method, and program - Google Patents

Abstract

To provide a system, a method, a program, and the like that perform notification so that a person who refers to a document correctly recognizes parts updated in the document.SOLUTION: A document management system according to an aspect of the present invention includes: an usage history storage unit that stores usage history, wherein the usage history is a record of a version of the document last used by a user who uses the document via a terminal; a detection unit that detects, for a document requested by the user, a difference between a latest version and the version last used by the user which the usage history indicates; and a notification generation unit that generates a notification message for notifying the difference; and a communication unit that transmits the notification message to the terminal, and transmits the latest version of the document to the terminal when a confirmation notification is received, wherein the confirmation notification indicates that the user has confirmed the difference.SELECTED DRAWING: Figure 13

Description

  The present disclosure relates to a technique for notifying a user who uses a document regarding update of the document.

  In particular, in an organization in which a business system is used, a worker who performs business may perform work based on a procedure described in a document. When there is a change in procedure, it is important to update the document and keep it up to date. However, even if the document is updated, if the worker fails to know that the document has been updated, an accident may occur in which the worker overlooks the updated part and erroneously performs past procedures. . Such an accident is more likely to occur if you remember the procedure.

  Patent Documents 1 to 5 are documents disclosing inventions related to the present disclosure.

  The document management apparatus described in Japanese Patent Application Laid-Open Publication No. 2003-228561 is a method for changing the contents of an electronic document having a print history in the past (particularly indicating the contents) between the contents when the electronic document is printed and the contents after the change. Extract the difference. The document management apparatus notifies the person who performed the printing operation of the extracted difference.

  Patent Documents 2 to 5 are also documents that describe methods relating to extraction and notification of differences, which are required when electronic documents are changed.

JP 2008-186449 A JP 2014-211796 A JP 2002-014986 A JP 2009-157721 A JP 2013-045437 A

  As a form in which a person refers to a document, there is a form in which a document displayed on a terminal is referred to instead of referring to a printed document. In such a form, even if the document management apparatus described in Patent Document 1 is applied, it is not possible for a person who refers to the document (hereinafter also referred to as “user”) to appropriately recognize the changed part of the document. Can not.

  For example, the following problems are associated with making a user recognize information related to document updating.

  Firstly, the version of the document last used (referenced) by the user is not always the latest version or the previous version. When the version of the document last used by the user is two or more previous versions, it is not sufficient to simply notify the contents of the latest update.

  Second, information that makes it easy to understand what changes have been made is required. For example, it is difficult to understand how a changed part is emphasized only by highlighting the changed part in a document.

  Thirdly, the updated part is because the user who remembers a part of the contents of the document (for example, one of the procedures) does not always see every corner of the document simply by providing the document. There is no guarantee that will be recognized by users.

  None of the techniques described in the above-mentioned patent documents solves at least one of the above three problems.

  An object of the present invention is to provide a system, a method, a program, and the like that perform notification so that a person who refers to a document correctly recognizes an updated part of the document.

  A document management system according to an aspect of the present invention includes a usage history storage unit that stores a usage history, which is a record of a version of a document last used by a user who uses the document via a terminal; Detection means for detecting a difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history, and a notification message for notifying the difference And a notification generation means for generating the latest version of the document on the terminal when the notification message is transmitted to the terminal and a confirmation notification is received indicating that the user has confirmed the difference. And a communication means.

  An update notification method according to an aspect of the present invention stores a usage history, which is a record of a version of a document last used by a user who uses the document, and the latest of the document requested by the user. A difference between the version and the version last used by the user indicated by the usage history is detected, a notification message for notifying the difference is generated, and the notification message is transmitted to the terminal used by the user. Is transmitted, and the latest version of the document is transmitted to the terminal when a confirmation notification is received indicating that the user has confirmed the difference.

  A program according to an aspect of the present invention includes a usage history recording process for recording a usage history in a usage history storage, which is a record of a version of the document last used by a user who uses the document, and a request from the user A detection process for detecting a difference between the latest version of the document that has been used and a version that was last used by the user indicated by the usage history, and a notification generation that generates a notification message that notifies the difference Processing, and when the notification message is transmitted to the terminal used by the user and the confirmation notification is received indicating that the user has confirmed the difference, the latest version of the document is transmitted to the terminal. The communication processing is transmitted to the computer.

  According to the present invention, a person who refers to a document can correctly recognize an updated part of the document.

It is a figure which shows the example of the data structure of the procedure manual assumed in the 1st Embodiment of this invention. It is a block diagram which shows the structure of the procedure manual utilization system which concerns on 1st Embodiment. It is a figure which shows the example of the data which show a usage history. It is a figure which shows the example of the data which show the update information which an update management part produces | generates. It is a figure which shows the example of a part of data which show the update information memorize | stored in the update information storage part. It is a figure which shows the example of the data which an update instruction | indication represents. It is a flowchart which shows the flow of operation | movement of an administrator terminal and a procedure manual management system regarding registration of a procedure manual. It is a flowchart which shows the flow of operation | movement of an administrator terminal and a procedure manual management system regarding the update of a procedure manual. It is a part of flowchart which shows the flow of operation | movement of an operator terminal and a procedure manual management system based on reference of a procedure manual. It is a figure which shows the example of a notification message. It is a figure which shows the example of the procedure manual of a different version. It is another part of the flowchart which shows the flow of operation | movement of an operator terminal and a procedure manual management system based on reference of a procedure manual. It is a block diagram which shows the structure of the document management system which concerns on one Embodiment of this invention. It is a flowchart which shows the flow of the update notification method which concerns on one Embodiment of this invention. It is a block diagram which shows the example of the hardware which comprises each part of each embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

<< First Embodiment >>
First, a first embodiment of the present invention will be described. In the first embodiment, the procedure manual management system 11 manages a procedure manual used by an operator.

  In the present embodiment, data having a structure as shown in FIG. 1 is assumed as data constituting the procedure manual used by the worker. Information on the procedure manual name and procedure manual ID (identifier of the procedure manual) is given to the procedure manual assumed in the present embodiment. The procedure manual name is the name of the procedure manual. The procedure manual ID is information for uniquely identifying the procedure manual.

  The procedure manual includes information of one or more procedures each assigned a procedure ID (procedure identifier).

  The procedure ID is information for uniquely identifying the procedure, and is uniquely assigned based on, for example, the procedure and a procedure manual including the procedure.

  The procedure information includes, for example, a procedure name, a procedure number, and procedure contents.

  The procedure name is the name of the procedure.

  The procedure number is a number indicating the execution order relationship between the procedure and the procedure included in the same procedure manual as the procedure. For example, among the plurality of procedures, “n” is assigned as the procedure number to the procedure to be executed nth (n is a positive integer). The procedure number is assigned by, for example, an administrator who registers the procedure.

  The procedure content is the specific content of the procedure. The worker refers to the contents of the procedure and performs work based on this.

<Configuration>
FIG. 2 is a block diagram showing a configuration of the procedure manual utilization system 1 according to the first embodiment. The procedure manual utilization system 1 includes a procedure manual management system 11, an operator terminal 20, and an administrator terminal 30.

  The lines connecting the blocks shown in FIG. 2 are exemplary lines for facilitating understanding of the data flow. Each component is not necessarily connected by a signal line similar to the line shown in FIG.

=== Procedure Management System 11 ===
The procedure manual management system 11 includes a communication unit 111, a usage history management unit 112, a usage history storage unit 113, an update management unit 114, an update information storage unit 115, a difference detection unit 116, and a procedure manual generation unit 117. And a notification generation unit 118.

  Hereinafter, the function of each component in the procedure manual management system 11 will be described. As will be described in detail later, each component in the procedure manual management system 11 can be realized by, for example, a computer including one or more processors that execute instructions based on a program and a memory.

  In addition, when each component in the procedure manual management system 11 generates or acquires data, the component can make the data usable for other components. For example, each component may send generated or acquired data to other components that use the data. Alternatively, each component may store the generated or acquired data in a storage area (memory or the like) in the procedure manual management system 11. Each component of the procedure manual management system 11 may directly receive the data to be used from the component that generated or acquired the data when executing each process, or may read from the storage area. .

= Communication unit 111 =
The communication unit 111 performs data communication between the worker terminal 20 and the administrator terminal 30. One communication unit 111 may be responsible for communication with a plurality of terminals, or a plurality of communication units 111 may be responsible for communication with one or a plurality of terminals. Although one communication unit 111 is shown in FIG. 2, such a configuration is merely an example.

  A communication method between the communication unit 111 and the terminal (that is, the worker terminal 20 and the administrator terminal 30) may be a wired method or a wireless method.

= Use history management unit 112, Use history storage unit 113 =
The usage history management unit 112 manages information stored in the usage history storage unit 113. Specifically, the usage history management unit 112 creates a usage history (described later), and records the created usage history in the usage history storage unit 113.

  The usage history storage unit 113 receives the usage history from the usage history management unit 112 and stores the usage history.

  Specifically, the usage history is information in which the version of the procedure manual last used by the worker is recorded for each combination of the worker and the procedure manual.

  FIG. 3 is a diagram illustrating an example of data indicating a usage history. In the example shown in FIG. 3, for example, when a person whose worker ID is “u001” last viewed a procedure manual whose procedure manual ID is “3846c785”, the version value of the procedure manual is It is shown that it was “10”.

  In the example shown in FIG. 3, there is no data set in which the worker ID is “user002” and the procedure manual ID is “3846c785”. As described above, the usage history may not be generated for the procedure manual that has not been used by the worker. Or about the procedure manual which the operator has not used, the data set by which the value of the version of the procedure manual was set to the meaningless value may be produced | generated. Examples of the above meaningless values include “0” and a Null value.

  The usage history management unit 112 can update the usage history, for example, triggered by transmission of the procedure manual from the procedure manual management system 11 to the worker terminal 20. The usage history management unit 112 identifies the procedure manual ID and version of the transmitted procedure manual and the worker ID of the worker corresponding to the transmission destination, and the worker ID and the procedure manual in the usage history storage unit 113. What is necessary is just to rewrite the value which shows the last use version in the data with which ID was linked | related with the value of the identified version. If there is no data associated with the worker ID and the procedure manual ID in the usage history storage unit 113, the usage history to be recorded may be added as new data.

= Update management unit 114, update information storage unit 115 =
The update management unit 114 manages information stored in the update information storage unit 115. Specifically, the update management unit 114 creates update information (described later) for the procedure manual, and records the created update information in the update information storage unit 115.

  The update information storage unit 115 receives the update information from the update management unit 114 and stores the update information.

  The update information is a record related to updating the procedure manual. The update information includes, for example, information identifying a procedure manual ID, a procedure ID, an update type, an update target, and the content after the update. For example, when the update target is a procedure book name, the information specifying the updated content is the updated procedure book name. When the update target is the procedure content, the updated procedure content (whole) It is.

  Specifically, the types of update are, for example, “new creation”, “change”, and “deletion”. “New creation” is to create a new procedure manual or procedure. The procedure manual or procedure created by “new creation” does not yet contain meaningful content (such as a name). “Change” is to change the contents of the object. “Delete” is to delete a procedure manual or procedure. Note that the update information related to “new creation” or “deletion” of the procedure manual only needs to specify the procedure manual ID, and there is no information about the procedure ID, target, and changed contents. In the update information related to “new creation” or “deletion” of the procedure, only the information specifying the procedure manual ID and the procedure ID is required, and there is no information on the target and the contents after the change.

  An example of the update information is shown in FIG. In FIG. 4, a set of data in the same row is one piece of update information. For example, in the update information described in the second from the top in FIG. 4 (third line including the headline), the procedure manual name of the procedure manual with the procedure manual ID “3846c785” is “procedure manual B1”. Indicates that the title has been changed.

  Each of the update information generated by the update management unit 114 may include information indicating the version of the procedure manual generated by the update indicated by the update information. The information indicating the version is information indicating the order of updates to the updated procedure manual. For example, as the information indicating the version, the update management unit 114 may assign sequential values to each update information so that the values do not overlap between different update information in the same procedure manual. However, the update management unit 114 updates the update information of a plurality of updates that are not ordered (that is, a plurality of updates that are performed at the same time and that do not cause any problem even if they are arranged in any order). May be given the same value.

  Instead of the update management unit 114, the update information storage unit 115 may add information indicating the version to the update information.

  FIG. 5 is a diagram illustrating an example of a part of data indicating update information stored in the update information storage unit 115. As illustrated in FIG. 5, the update information storage unit 115 can store update information for each of a plurality of procedure manuals, but information indicating a version is given independently for each procedure manual.

  The update management unit 114 receives an update request, which is a request for updating the procedure manual, from the administrator terminal 30, and generates update information based on the update request.

= Difference detection unit 116 =
The difference detection unit 116 detects the difference between the version last used by the operator and the latest version of the target procedure manual, that is, the update content. In detecting the difference, the difference detection unit 116 identifies the version value used by the worker before based on the usage history stored in the usage history storage unit 113. In addition, the difference detection unit 116 identifies the latest version value based on the update history stored in the update information storage unit 115.

  The difference detection unit 116 detects the difference by the following method, for example. First, the difference detection unit 116 causes the procedure manual generation unit 117 (described later) to generate two requests, the last used version and the latest version of the requested procedure manual. Then, the difference detection unit 116 compares the two generated procedure manuals. Specifically, the difference detection unit 116 compares procedures having the same procedure ID, and identifies a changed part. For example, for a procedure having the same procedure ID, if the “procedure number” in the last used version is “1” and the “procedure number” in the latest version is “2”, the procedure number of the procedure is changed from 1 to 2. You can see that it has changed.

  In addition, the difference detection unit 116 identifies a procedure ID that can be found only in one version. Procedures that are included only in the final use version are deleted procedures. Procedures included only in the latest version are added procedures.

  The above description is an example of a method by which the difference detection unit 116 detects a difference. Another method that can be adopted by the difference detection unit 116 is, for example, a method in which update information of the target procedure manual is extracted from the update information storage unit 115 and the extracted update information is regarded as information representing a difference. is there. In such a method, the difference detection unit 116 may regard the extracted update information as it is as information representing a difference. Alternatively, when there are a plurality of updates for the same item, the difference detection unit 116 may integrate these updates and treat them as one update.

  The difference detection unit 116 generates difference information that is information describing the detected difference. The difference information is used for a notification message (described later) generated by the notification generation unit 118.

= Procedure book generation unit 117 =
The procedure manual generation unit 117 creates a procedure manual. One of the triggers for creating the procedure manual is when a procedure manual request, which is information including a request for the procedure manual, is received from the worker terminal 20 or the administrator terminal 30. The procedure manual generation unit 117 creates a procedure manual based on the update information stored in the update information storage unit 115.

  The procedure manual generation unit 117 transmits the procedure manual via the communication unit 111 to the worker terminal 20 or the administrator terminal 30 that has requested the procedure manual.

= Notification generator 118 =
The notification generation unit 118 generates a notification message for the worker based on the difference information detected by the difference detection unit 116. The notification generation unit 118 transmits a notification message to the worker terminal 20 via the communication unit 111. A specific example of the notification message will be described later.

=== Worker terminal 20 ===
The worker terminal 20 is a terminal used by the worker. The worker terminal 20 is, for example, a PC (Personal Computer), a smartphone, or the like. The worker terminal 20 may be assigned to each worker, and the worker may carry the worker terminal 20.

  As illustrated in FIG. 2, the worker terminal 20 includes a communication unit 21, a display unit 22, an input interface 23, and a control unit 24.

  The communication unit 21 performs data communication with the procedure manual management system 11. Examples of data received by the communication unit 21 are a procedure manual and a notification message. Examples of data transmitted by the communication unit 21 are a procedure manual request, a confirmation notification (described later), and the like.

  The display unit 22 is hardware that displays an image.

  The input interface 23 is an interface that receives an input from an operator.

  The control unit 24 controls the operation of each unit in the worker terminal 20 and the flow of data handled by the worker terminal 20. The specific contents of the control by the control unit 24 are as follows.

  The control unit 24 generates a procedure manual request based on the input received by the input interface 23. Then, the control unit 24 transmits a procedure manual request to the procedure manual management system 11 via the communication unit 21. The procedure manual request is information representing a request for causing the procedure manual management system 11 to transmit a procedure manual. The procedure manual request includes information (for example, procedure manual ID) that specifies the procedure manual to be transmitted.

  When the communication unit 21 receives the procedure manual or notification message, the control unit 24 causes the display unit 22 to display the procedure manual or notification message.

  When the notification message is displayed on the display unit 22, the control unit 24 generates a confirmation notification based on the input received by the input interface 23. Then, the control unit 24 transmits a confirmation notification to the procedure manual management system 11 via the communication unit 21.

=== Administrator Terminal 30 ===
The administrator terminal 30 is a terminal used by the administrator. The administrator terminal 30 is, for example, a PC or a smartphone. As illustrated in FIG. 2, the administrator terminal 30 includes a communication unit 31, a display unit 32, an input interface 33, and a control unit 34.

  The communication unit 31 performs data communication with the procedure manual management system 11. An example of data received by the communication unit 31 is a procedure manual or the like. Examples of data transmitted by the communication unit 31 are a procedure manual request, an update request (described later), and the like.

  The display unit 32 is hardware that displays an image.

  The input interface 33 is an interface that receives an input from an operator.

  The control unit 34 controls the operation of each unit in the worker terminal 20 and the flow of data handled by the worker terminal 20. The specific contents of the control by the control unit 34 are as follows.

  The control unit 34 generates a procedure manual request based on the input received by the input interface 33. Then, the control unit 34 transmits a procedure manual request to the procedure manual management system 11 via the communication unit 31.

  When the communication unit 31 receives the requested procedure manual, the control unit 34 causes the display unit 22 to display the procedure manual.

  The control unit 34 also has a function of requesting the procedure manual management system 11 to update the procedure manual. Hereinafter, information including a request for updating the procedure manual is also referred to as “update request”. For example, when an update instruction is received from the administrator via the input interface 33, the control unit 34 generates an update request.

  The control unit 34 generates an update request based on the received update instruction. The update instruction includes, for example, a procedure manual ID, a procedure ID, an update type, an update target, and information that can specify the content after the change. However, unnecessary information may be omitted.

  For example, the procedure document acquired by the control unit 34 sending a procedure document request may be displayed on the display unit 22, and the administrator may edit the displayed procedure document via the input interface 33. . In such a case, the type of update is “change”, and it is possible to specify that the edited part is an update target.

  Alternatively, the administrator may create data specifying an update target and update contents as shown in FIG. 6 and input this data to the administrator terminal 30 as an update instruction.

  If the administrator wants to delete the procedure manual, the administrator terminal 30 sends an instruction to delete the procedure manual via the input interface 33 together with information (for example, procedure manual ID or procedure manual name) specifying the procedure manual to be deleted. You can enter in

  Based on the update instruction, the control unit 34 may generate, for example, information similar to the data shown in FIG. 4 or 6 as information included in the update request. Alternatively, the control unit 34 may generate a newly created procedure manual or procedure or an edited procedure manual or procedure as information to be included in the update request as it is based on the update instruction. In such a case, the update management unit 114 generates update information.

<Operation>
The flow of operation of each device of the procedure manual utilization system 1 according to the first embodiment will be described for each scene.

(Registration of procedure manual)
FIG. 7 is a flowchart showing a flow of operations of the administrator terminal 30 and the procedure manual management system 11 related to registration of the procedure manual.

  When the administrator wants to newly register a procedure manual, the administrator uses the administrator terminal 30. For example, the administrator uses the input interface 33 to input a procedure manual registration instruction, which is an instruction to register the procedure manual, to the administrator terminal 30. When inputting the registration instruction, the administrator inputs the procedure manual ID (which is newly set by the administrator) or the procedure manual name of the procedure manual to be registered to the administrator terminal 30. The administrator may further input the procedure and procedure information (procedure name, procedure number, and procedure content) to be included in the procedure manual to the administrator terminal 30. The control unit 34 of the administrator terminal 30 receives a registration instruction (step S11).

  After receiving the registration instruction, the control unit 34 generates a registration request that is a request for registering the procedure manual (step S12). The registration request includes information on the procedure manual received in step S11. In the embodiment in which the procedure manual ID and / or procedure ID is not input by the administrator, the control unit 34 generates an ID (procedure manual ID or procedure ID), and assigns an ID to each procedure manual and / or procedure. It may be given.

  The control unit 34 transmits the generated registration request to the procedure manual management system 11 via the communication unit 31 (step S13).

  In the procedure manual management system 11, when the communication unit 111 receives a registration request (step S14), the update management unit 114 generates update information according to the registration request (step S15).

  When generating update information in accordance with the registration request, the update management unit 114, for example, “new creation” of the procedure manual, “change” of the procedure manual name of the procedure manual, “new creation” of the procedure included in the procedure manual, Then, update information representing “change” of the procedure information (procedure name, procedure number, procedure content, etc.) is generated. In the embodiment where the registration request does not include the specification of the procedure manual ID and / or the procedure ID, the update management unit 114 generates an ID (procedure manual ID or procedure ID), and each procedure manual and / or procedure is generated. ID is assigned to each.

  The update information illustrated in FIG. 4 described above is updated according to a registration request for registering a procedure manual (procedure manual ID is “3846c785”) including information of two procedures (procedure IDs are “9d6cb3a3” and “b14d1fea”, respectively). It is an example of the update information which the update management part 114 produces | generates, when producing | generating information.

  The update management unit 114 records the generated update information in the update information storage unit 115. Thereby, the update information storage unit 115 stores the update information in addition to the already stored update information (step S16).

(Update procedure)
FIG. 8 is a flowchart showing a flow of operations of the administrator terminal 30 and the procedure manual management system 11 relating to the update of the procedure manual.

  When the administrator wants to update the procedure manual, the administrator uses the administrator terminal 30. For example, the administrator uses the input interface 33 to input an instruction to display the procedure manual to be updated to the administrator terminal 30. The instruction only needs to include information (for example, a procedure manual ID or a procedure manual name) specifying a procedure manual to be updated. Upon receiving the instruction (step S21), the control unit 34 transmits a procedure manual request for requesting the designated procedure manual to the procedure manual management system 11 via the communication unit 31 (step S22).

  In the procedure manual management system 11, when the communication unit 111 receives a procedure manual request (step S23), the procedure manual generation unit 117 prepares a procedure manual according to the request (step S24). A specific method for preparing the procedure manual will be described later.

  When the procedure manual is prepared, the communication unit 111 transmits the procedure manual to the administrator terminal 30 (step S25), and the administrator terminal 30 receives the procedure manual (step S26).

  The control unit 34 displays the received procedure manual on the display unit 32 (the display unit 32 displays the procedure manual (step S27)). As a result, the administrator can confirm the contents of the procedure manual.

  The administrator can input an update instruction, which is an instruction to update the procedure manual, to the administrator terminal 30 via the input interface 33 while referring to the displayed procedure manual. For example, the administrator may edit the displayed procedure manual and input a command that causes the administrator terminal 30 to update based on the editing to the administrator terminal 30 as an update instruction.

  The control unit 34 receives an update instruction (step S28). Then, the control part 34 produces | generates the update request | requirement which is a request | requirement which updates a procedure document based on an update instruction (step S29). The format of the information regarding the contents of the update included in the update request may be a format that directly represents the edited procedure manual, or a format that specifically indicates the updated portion (eg, the format of the data shown in FIG. 6). But you can.

  The control unit 34 transmits the generated update request to the procedure manual management system 11 via the communication unit 31 (step S30).

  In the procedure manual management system 11, when the communication unit 111 receives an update request (step S31), the update information storage unit 115 generates update information according to the update request (step S32).

  The update management unit 114 records the generated update information in the update information storage unit 115. Thereby, the update information storage unit 115 stores the update information in addition to the already stored update information (step S33).

(Procedure generation)
A specific method for preparing the procedure manual in step S24 will be described.

  The procedure manual generation unit 117 prepares the requested procedure document by generating the requested procedure document based on the update information of the requested procedure document.

  Since the update information stored in the update information storage unit 115 includes version information, the procedure manual generation unit 117 applies the contents of the change to the procedure manual according to the order indicated by the version information. The latest procedure manual can be generated. Therefore, the procedure manual generation unit 117 performs the operations such as “new creation”, “change”, and “deletion” indicated by the update information on the target procedure manual ID to generate the latest procedure manual. Good.

  As a modification, the procedure manual management system 11 may always store the latest procedure manual. If the procedure manual generation unit 117 performs registration or update based on the update information each time update information is received, the procedure manual management system 11 can always prepare the latest procedure manual. In such a case, the procedure manual generation unit 117 may prepare the procedure manual by reading the latest prepared procedure manual in the process of step S24.

(Refer to the procedure manual by the worker)
FIG. 9 is a flowchart showing a flow of operations of the worker terminal 20 and the procedure manual management system 11 when the worker refers to the procedure manual.

  When the worker refers to the procedure manual, the worker uses the worker terminal 20. For example, the operator inputs an instruction to display a procedure manual to be referred to using the input interface 23. The instruction only needs to include information (for example, a procedure manual ID or a procedure manual name) specifying a procedure manual to be referred to. Upon receiving the instruction (step S41), the control unit 24 transmits a procedure manual request for requesting the designated procedure manual to the procedure manual management system 11 via the communication unit 21 (step S42). The procedure manual request includes a worker ID for uniquely identifying the worker in addition to information for specifying the designated procedure manual. The worker ID can be specified from information registered in the worker terminal 20, for example. In an embodiment in which one worker terminal 20 is used by one worker terminal, the identification information of the worker terminal 20 may be used as the worker ID.

  In the procedure manual management system 11, when the communication unit 111 receives a procedure manual request (step S43), the difference detection unit 116 refers to the usage history of the requested procedure manual of the worker.

  If there is no usage history (NO in step S45), this corresponds to a case where the operator has never referred to the procedure manual in the past, and thus a notification message is unnecessary. In this case, the procedure manual generation unit 117 prepares the requested procedure manual (step S46). The method of preparing the procedure manual may be the method described above (see the description of “Generation of Procedure Manual”). Then, the communication unit 111 transmits the prepared procedure manual to the worker terminal 20 (step S47). In this case, the operation of the procedure manual management system 11 may be terminated after the process of step S47 is performed.

  If there is a usage history (YES in step S45), the difference detection unit 116 refers to the usage history storage unit 113, and the operator uses the requested procedure manual last based on the worker ID and procedure manual ID. The last used version, which is information on the version that has been used, is specified. In addition, the difference detection unit 116 identifies the latest version of the requested procedure manual. Then, the difference detection unit 116 compares the final usage version with the latest version.

  If the last used version and the latest version are the same (YES in step S48), the notification message is not necessary. The process proceeds to step S46 described above.

  If the latest version does not match the last used version (NO in step S48), it means that the version of the procedure manual last viewed by the user is older than the latest version. In this case, the difference detection unit 116 detects the difference between the latest version and the final usage version (step S49). And the notification production | generation part 118 prepares a notification message (step S50).

  The notification message includes difference information indicating the difference detected by the difference detection unit 116. FIG. 10 is a diagram illustrating an example of a notification message. The example shown in FIG. 10 is an example of a notification message that can be generated when the last used version and the latest version of the requested procedure manual are the contents shown in FIG. 11, respectively.

  When preparing the notification message, the notification generation unit 118 transmits the notification message to the worker terminal 20 via the communication unit 111 (step S51).

  The flow of operations of the operator terminal 20 and the procedure manual management system 11 after the process of step S47 or step S51 will be described with reference to FIG.

  The communication unit 21 of the worker terminal 20 receives the procedure manual transmitted by the process of step S47 or the notification message transmitted by the process of step S51.

  If the notification message has not been received (NO in step S62), that is, if only the procedure manual has been received, the process proceeds to step S63. If a notification message has been received (YES in step S62), the process proceeds to step S64.

  In step S63, the control unit 24 causes the display unit 22 to display a procedure manual. In other words, the display unit 22 displays the procedure manual.

  In step S64, the control unit 24 causes the display unit 22 to display a notification message. In other words, the display unit 22 displays a notification message.

  In this case, the control unit 24 further receives a confirmation operation for the input interface 23 (step S65). The confirmation operation is an operation for indicating to the worker terminal 20 that the worker has confirmed the notification message. For example, the control unit 24 causes the display unit 22 to display a button written “Confirmed” along with the question “Did you confirm the notification message?”. In such a case, an operation in which the operator selects this button via the input interface 23 can be a confirmation operation.

  The control unit 24 may cause the display unit 22 to display a check box for each difference procedure. In that case, the operator performs a check while reading each difference procedure. In such a case, checking all the check boxes can be a confirmation operation.

  Note that a GUI (Graphical User Interface) for accepting a confirmation operation may be included in data constituting the notification message.

  When the confirmation operation is accepted, the control unit 24 transmits a confirmation notification indicating that the confirmation is completed to the procedure manual management system 11 via the communication unit 21 (step S66).

  When the communication unit 111 receives the confirmation notification (step S67), the usage history management unit 112 sets a value indicating the final usage version by the worker of the procedure stored in the usage history storage unit 113 to the latest version. The value is changed (step S68).

  In addition, the procedure manual generation unit 117 prepares the procedure manual requested in step S42 (step S69). Then, the communication unit 111 transmits the prepared procedure manual to the worker terminal 20 (step S70).

  In the worker terminal 20, when the communication unit 21 receives the procedure manual transmitted by the process of step S70 (step S71), the control unit 24 causes the display unit 22 to display the received procedure manual. That is, the display unit 22 displays the procedure manual (step S72).

<Effect>
According to the procedure manual utilization system 1 according to the first embodiment, there is an effect that an operator who refers to the procedure manual can correctly recognize the update location of the procedure manual.

  One of the reasons for the above effect is that the usage history is stored for each combination of the worker and the procedure manual, and the difference between the latest version and the version last used by the worker is properly detected. is there.

  One of the reasons for the above effect is that update contents are managed in units of procedures, and differences are notified in units of procedures. Since an ID is assigned to the procedure, it can be reliably specified whether there is a difference for each procedure. As a result, it is possible to prevent a situation in which a portion that has not been changed is erroneously indicated as a changed portion, or information indicating update contents is miscellaneous.

  One reason for the above effect is that a notification message for notifying the difference is displayed on the worker terminal 20 before the procedure manual is displayed. This prevents a situation in which the operator does not notice the difference. Furthermore, after the operator terminal 20 transmits a confirmation notification by accepting the confirmation operation, the procedure manual management system 11 transmits the procedure manual, so that the operator browses the procedure manual after confirming the difference. Guaranteed.

<Modification>
Hereinafter, modifications of the first embodiment will be described. The configurations and functions described in each modification may be combined.

(1)
The procedure manual management system 11 may perform the same processing (the processing described in FIGS. 9 and 12) as that performed on the worker terminal 20 when a procedure manual is requested from the administrator terminal 30. . When the administrator terminal 30 requests a procedure manual, the administrator terminal 30 may perform the same processing as the worker terminal 20 (the processing described in FIG. 12).

  According to such a configuration, when there are a plurality of managers, it is possible to prevent the manager from failing to recognize a new procedure.

(2)
The data structure of the procedure manual is not limited to the data structure shown in FIG. For example, the procedure manual may include one or more chapters (chapter), and the chapter may include one or more procedures.

  An operator may request a procedure manual to refer only to a specific chapter in the procedure manual.

(3)
The operation of each component described above can be similarly executed even if the document to be managed is a document other than a document that can be called a “procedure manual”. In reading the above description, those skilled in the art may interpret the description of “procedure” as “document” and the description of “procedure” as “piece of data” as appropriate.

(4)
In the aspect of accepting the check operation for each procedure difference, when some of the differences are not checked, the control unit 24 can employ the following two patterns of operations.

  As a first pattern, the control unit 24 may display an alert on the display unit 22 and request the operator to perform a check operation for all differences. The confirmation notification may be generated only when the check operation is performed for all the differences.

  As a second pattern, the control unit 24 may regard a difference that has not been checked as a difference for which confirmation is suspended, and may generate a confirmation notification including information indicating the difference for which confirmation has been suspended. The procedure manual management system 11 may record, in the usage history storage unit 113, that the operator has suspended confirmation of the difference when a confirmation notification including information indicating the difference for which confirmation has been suspended is received. . Thereafter, when the procedure manual management system 11 receives a request for the procedure manual, if there is a record of the difference related to the procedure manual and the confirmation is suspended, the notification generation unit 118 detects in step S49. In addition to the difference to be made, a notification message including a notification of the difference whose confirmation has been suspended may be generated.

  In addition, when a confirmation notification including information indicating a difference for which confirmation is suspended is received, the procedure manual generation unit 117 describes the procedure or chapter related to the difference for which confirmation is suspended from the procedure document prepared in step S69. May be excluded. Then, the procedure manual generation unit 117 may transmit at least a part of the requested procedure document excluding the procedure or chapter related to the difference for which confirmation has been suspended to the worker terminal 20 via the communication unit 111. Good. The “procedure related to the difference” refers to a procedure in which the difference is detected. “Chapter related to difference” refers to a chapter including a procedure related to the difference. According to such a configuration, since the worker cannot browse the procedure or chapter related to the difference for which the confirmation is suspended unless the confirmation operation is performed on the difference, the risk that the worker does not notice the update is reduced. Can do. On the other hand, the operator can browse the desired procedure or chapter if he / she confirms the notification message notifying the difference regarding the procedure or chapter he / she wants to browse without confirming all the update information.

<< Second Embodiment >>
A document management system 10 according to an embodiment of the present invention will be described.

  FIG. 13 is a block diagram showing the configuration of the document management system 10. The document management system 10 includes a usage history storage unit 101, a detection unit 102, a notification generation unit 103, and a communication unit 104.

  The usage history storage unit 101 stores a usage history, which is a record of the version of the document last used by a user who uses the document via the terminal.

  The detection unit 102 detects the difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history.

  The notification generation unit 103 generates a notification message that notifies the difference detected by the detection unit 102.

  The communication unit 104 transmits the notification message generated by the notification generation unit 103 to the terminal used by the user. In addition, when the communication unit 104 receives a confirmation notification indicating that the user has confirmed the difference, the communication unit 104 transmits the latest version of the document to the terminal.

  The operation of the document management system 10 will be described with reference to the flowchart of FIG.

  First, the detection unit 102 detects a difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history (step S102). Next, the notification generation unit 103 generates a notification message that notifies the detected difference (step S103). And the communication part 104 transmits a notification message to the terminal which a user uses (step S104). When the communication unit 104 receives a confirmation notification indicating that the user has confirmed the difference, the communication unit 104 transmits the latest version of the document to the terminal (step S105).

  Note that examples of documents handled by the document management system 10 may include papers being created, laws and regulations, presentation materials, and the like in addition to procedure manuals.

  One or more pieces of data (a piece of data) included in a document are each assigned an ID, and the detection unit 102 detects a difference for each ID by detecting a difference between versions for each ID. May be.

  In the paper, for example, each chapter, each section, or each paragraph corresponds to a “piece of data”. The laws and regulations correspond to “pieces of data”, for example, each article. For example, each slide corresponds to a “piece of data” in the presentation material.

  According to the document management system 10, a person who refers to a document can correctly recognize an updated part of the document. The reason is that the detection unit 102 appropriately detects a difference that the user may not know based on the usage history, and the communication unit 104 transmits a notification message notifying the difference, and then sends a confirmation notification. This is because when it is received, the latest version of the document is transmitted to the terminal.

<Hardware Configuration for Implementing Each Unit of Embodiment>
In each of the embodiments of the present invention described above, blocks indicating each component of each device are shown in functional units. However, a block indicating a component does not necessarily mean that each component is configured by a separate module.

  The processing of each component may be realized by, for example, reading and executing a program stored in a computer-readable storage medium that causes the computer system to execute the processing. “Computer-readable storage media” include, for example, portable media such as optical disks, magnetic disks, magneto-optical disks, and nonvolatile semiconductor memories, and ROMs (Read Only Memory) and hard disks built in computer systems. It is a storage device. “Computer-readable storage media” include those that can temporarily hold a program such as a volatile memory inside a computer system, and those that transmit a program such as a communication line such as a network or a telephone line. Including. Further, the program may be for realizing a part of the functions described above, and may be capable of realizing the functions described above in combination with a program already stored in the computer system. .

The “computer system” is a system including a computer 900 as shown in FIG. 15 as an example. The computer 900 includes the following configuration.
One or more CPUs (Central Processing Units) 901
・ ROM902
-RAM (Random Access Memory) 903
A program 904A and storage information 904B loaded into the RAM 903
A storage device 905 that stores the program 904A and storage information 904B
A drive device 907 that reads / writes from / to the storage medium 906
A communication interface 908 connected to the communication network 909
An input / output interface 910 for inputting / outputting data
-Bus 911 connecting each component

  For example, each component of each device in each embodiment is realized when the CPU 901 loads the RAM 903 and executes a program 904A that realizes the function of the component. A program 904A for realizing the function of each component of each device is stored in advance in the storage device 905 or the ROM 902, for example. Then, the CPU 901 reads the program 904A as necessary. The storage device 905 is, for example, a hard disk. The program 904A may be supplied to the CPU 901 via the communication network 909, or may be stored in advance in the storage medium 906, read out to the drive device 907, and supplied to the CPU 901. The storage medium 906 is a portable medium such as an optical disk, a magnetic disk, a magneto-optical disk, and a nonvolatile semiconductor memory.

  There are various modifications to the method of realizing each device. For example, each device may be realized by a possible combination of a separate computer 900 and a program for each component. A plurality of constituent elements included in each device may be realized by a possible combination of one computer 900 and a program.

  In addition, some or all of the components of each device may be realized by other general-purpose or dedicated circuits, computers, or combinations thereof. These may be configured by a single chip or may be configured by a plurality of chips connected via a bus.

  When some or all of the constituent elements of each device are realized by a plurality of computers, circuits, etc., the plurality of computers, circuits, etc. may be centrally arranged or distributedly arranged. For example, the computer, the circuit, and the like may be realized as a form in which each is connected via a communication network, such as a client and server system and a cloud computing system.

  A part or all of the above embodiment may be described as in the following supplementary notes, but is not limited thereto.

<< Appendix >>
[Appendix 1]
Usage history storage means for storing a usage history, which is a record of the version of the document last used by a user who uses the document via the terminal;
Detection means for detecting a difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history;
Notification generating means for generating a notification message for notifying the difference;
A communication unit that transmits the notification message to the terminal and transmits the latest version of the document to the terminal when receiving a confirmation notification that indicates that the user has confirmed the difference;
Document management system including
[Appendix 2]
The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
When the communication means receives the confirmation notification including information indicating a difference for which the user has suspended confirmation, at least a difference for which the user has suspended confirmation is detected among the latest versions of the document. Send the part,
The document management system according to attachment 1.
[Appendix 3]
When the confirmation notification including information indicating a difference for which the user has suspended confirmation is received, the storage unit further includes a storage unit that stores the difference for which the user has suspended confirmation;
The notification generation means, when requested for the document for which there is a difference for which confirmation is suspended, in addition to the difference between the latest version of the document and the version last used by the user, the confirmation is suspended Generating the notification message,
The document management system according to attachment 2.
[Appendix 4]
Utilization history management in which the value indicating the version of the document last used by the user in the usage history is changed to the latest version of the document when the communication means receives the confirmation notification. Further comprising means,
The document management system according to any one of appendices 1 to 3.
[Appendix 5]
The document management system according to any one of appendices 1 to 4, and
An information terminal comprising a display means, an input interface, a second communication means, and a control means;
When the second communication unit receives the notification message, the control unit displays the notification message on the display unit, and performs an input operation indicating that the user has confirmed the difference. When the input operation is received, the confirmation notification is generated, and the generated confirmation notification is transmitted to the document management system via the second communication unit.
Document usage system.
[Appendix 6]
Stores the usage history, which is a record of the version of the document last used by the user using the document,
Detecting the difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history;
Generating a notification message to notify the difference,
The notification message is transmitted to the terminal used by the user, and the latest version of the document is transmitted to the terminal when a confirmation notification is received indicating that the user has confirmed the difference. ,
Update notification method.
[Appendix 7]
The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
When receiving the confirmation notification including information indicating a difference for which the user has suspended confirmation, at least a portion of the latest version of the document in which the difference for which confirmation has been suspended is detected is excluded. Send part,
The update notification method according to attachment 6.
[Appendix 8]
When the confirmation notification including information indicating a difference for which the user has suspended confirmation is received, the difference for which the user has suspended confirmation is stored,
When the document for which there is a difference for which confirmation is suspended is requested, in addition to the difference between the latest version of the document and the version last used by the user, the difference for which confirmation is suspended is notified. Generating the notification message,
The update notification method according to attachment 7.
[Appendix 9]
Triggered by receiving the confirmation notification, the value indicating the version of the document last used by the user in the usage history is changed to the latest version of the document.
The update notification method according to any one of appendices 6 to 8.
[Appendix 10]
A usage history recording process for recording the usage history in the usage history storage means, which is a record of the version of the document last used by the user using the document;
A detection process for detecting a difference between the latest version of the document requested by the user and the version most recently used by the user indicated by the usage history;
A notification generation process for generating a notification message for notifying the difference;
The notification message is transmitted to the terminal used by the user, and the latest version of the document is transmitted to the terminal when a confirmation notification is received indicating that the user has confirmed the difference. Communication processing,
A program that causes a computer to execute.
[Appendix 11]
The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
In the communication process, when the confirmation notification including information indicating a difference for which the user has suspended confirmation is received, at least a difference for which the user has suspended confirmation is detected among the latest versions of the document. Send the part,
The program according to appendix 10.
[Appendix 12]
When the confirmation notification including information indicating the difference for which the user has suspended confirmation is received, the computer further executes a recording process for recording the difference for which the user has suspended confirmation in the storage unit,
When the notification generation process is requested for the document having a difference for which confirmation is suspended, the confirmation is suspended in addition to the difference between the latest version of the document and the version last used by the user. Generating the notification message,
The program according to appendix 11.
[Appendix 13]
In the usage history recording process, when the communication process receives the confirmation notification, a value indicating the version of the document last used by the user in the usage history is set to the latest version of the document. Change to
The program according to any one of appendices 10 to 12.

  The present invention is not limited to the embodiment described above. Various changes that can be understood by those skilled in the art can be made to the configurations and details of the embodiments described above within the scope of the present invention.

DESCRIPTION OF SYMBOLS 1 Procedure manual utilization system 10 Document management system 101 Usage history memory | storage part 102 Detection part 103 Notification production | generation part 104 Communication part 11 Procedure manual management system 111 Communication part 112 Usage history management part 113 Usage history memory | storage part 114 Update management part 115 Update information memory | storage Unit 116 difference detection unit 117 procedure manual generation unit 118 notification generation unit 20 worker terminal 21 communication unit 22 display unit 23 input interface 24 control unit 30 administrator terminal 31 communication unit 32 display unit 33 input interface 34 control unit 900 computer 901 CPU
902 ROM
903 RAM
904A program 904B storage information 905 storage device 906 storage medium 907 drive device 908 communication interface 909 communication network 910 input / output interface 911 bus

Claims (10)

Usage history storage means for storing a usage history, which is a record of the version of the document last used by a user who uses the document via the terminal;
Detection means for detecting a difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history;
Notification generating means for generating a notification message for notifying the difference;
A communication unit that transmits the notification message to the terminal and transmits the latest version of the document to the terminal when receiving a confirmation notification that indicates that the user has confirmed the difference;
Document management system including The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
When the communication means receives the confirmation notification including information indicating a difference for which the user has suspended confirmation, at least a difference for which the user has suspended confirmation is detected among the latest versions of the document. Send the part,
The document management system according to claim 1. When the confirmation notification including information indicating a difference for which the user has suspended confirmation is received, the storage unit further includes a storage unit that stores the difference for which the user has suspended confirmation;
The notification generation means, when requested for the document for which there is a difference for which confirmation is suspended, in addition to the difference between the latest version of the document and the version last used by the user, the confirmation is suspended Generating the notification message,
The document management system according to claim 2. Utilization history management in which the value indicating the version of the document last used by the user in the usage history is changed to the latest version of the document when the communication means receives the confirmation notification. Further comprising means,
The document management system according to any one of claims 1 to 3. The document management system according to any one of claims 1 to 4, and
An information terminal comprising a display means, an input interface, a second communication means, and a control means;
When the second communication unit receives the notification message, the control unit displays the notification message on the display unit, and performs an input operation indicating that the user has confirmed the difference. When the input operation is received, the confirmation notification is generated, and the generated confirmation notification is transmitted to the document management system via the second communication unit.
Document usage system. Stores the usage history, which is a record of the version of the document last used by the user using the document,
Detecting the difference between the latest version of the document requested by the user and the version last used by the user indicated by the usage history;
Generating a notification message to notify the difference,
The notification message is transmitted to the terminal used by the user, and the latest version of the document is transmitted to the terminal when a confirmation notification is received indicating that the user has confirmed the difference. ,
Update notification method. The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
When receiving the confirmation notification including information indicating a difference for which the user has suspended confirmation, at least a portion of the latest version of the document in which the difference for which confirmation has been suspended is detected is excluded. Send part,
The update notification method according to claim 6. Triggered by receiving the confirmation notification, the value indicating the version of the document last used by the user in the usage history is changed to the latest version of the document.
The update notification method according to claim 6 or 7. A usage history recording process for recording the usage history in the usage history storage means, which is a record of the version of the document last used by the user using the document;
A detection process for detecting a difference between the latest version of the document requested by the user and the version most recently used by the user indicated by the usage history;
A notification generation process for generating a notification message for notifying the difference;
The notification message is transmitted to the terminal used by the user, and the latest version of the document is transmitted to the terminal when a confirmation notification is received indicating that the user has confirmed the difference. Communication processing,
A program that causes a computer to execute. The confirmation notification may include information indicating a difference confirmed by the user among the differences and a difference for which the user has suspended confirmation,
In the communication process, when the confirmation notification including information indicating a difference for which the user has suspended confirmation is received, at least a difference for which the user has suspended confirmation is detected among the latest versions of the document. Send the part,
The program according to claim 9.

Images