JP2019160280A - Communication support system and communication support program - Google Patents

Abstract

To provide a communication support system and a communication support program that have highly reliable information reliability, and smoothly create an opportunity of conversation with a person to whom one feels inclined.SOLUTION: Basic information of a user is stored in a database, and a request is transmitted to a third party that a transmission determination part determines to be well-suited and to have high affinity on the basis of the basic information when the user transmits the request for requesting conversation to the third party in which the user is unspecific. In the meantime, when a request for requesting conversation is transmitted to a specific third party, the request is transmitted to the third party directly. When a user who receives the request approves of having a conversation, a manager informs an information terminal to be used accordingly. The manager draws a person who transmits the request and a person who approves of the request together (allows them to share a table).SELECTED DRAWING: Figure 1

Description

  The present invention relates to a system and program for supporting communication, and more particularly, a system for supporting communication between users by using an electronic communication medium or the like by an individual or a plurality of users in the same space in a store / event venue. And the program.

Conventionally, matching data (user profile information, etc.) is registered in the database. Using the database, users who match the conditions are searched from the registered matching data. A communication support system to meet is known.
However, the communication support system introduces hit users in order for users to meet in the real world. For this reason, the only way to create a conversation opportunity for an interested party is to approach yourself.
In some cases, the user matching data recorded in the database is inaccurate or false, and such a communication support system has poor information reliability. Furthermore, such a communication support system does not guarantee the personality of the user, and may develop into the worst situation involving a crime.

Such a communication support system is basically intended for personal encounters. However, in actual event venues and the like, there are many cases where a group consisting of a plurality of friends participates rather than participating individually. In recent years, there are restaurants that create conversation opportunities by sharing a group of unfamiliar men and women as a match between groups.
However, in such a restaurant, a partner group to be seated is selected through a third party such as an employee and seated. For this reason, both users often do not sit with the other party group that wants to talk.
Moreover, when participating in such a restaurant alone, it often becomes isolated without being familiar with the place.

  Against this backdrop, you can meet participants who meet the conditions that meet your requirements in terms of compatibility, impression, competition, etc., using personal digital assistants carried by participants participating in the event. A system for increasing the possibility has been developed (Patent Document 1).

JP 2017-59002 A

  However, in the system described in Patent Document 1, matching data is basically registered in a database in which an individual user exists on the network, and the condition is met from the registered matching data using the database. Searching for users, hit users meet in the real world. For this reason, the problems of conventional communication support systems cannot be solved.

  Therefore, the inventor records the basic information input from one user information terminal among the plurality of user information terminals in the database in the server device, and the user has a conversation with a third party. When a request to the effect is transmitted, one user information terminal is selected from the user information terminals used by a third party based on a plurality of basic information recorded in the database, and the user It has been found that the problem of the conventional communication support system can be solved by having the transmission determination unit that transmits the request to the information terminal, and the present invention has been completed.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a communication support system and a communication support program that can make a conversation start smoothly and smoothly to a partner who is interested in a highly reliable information.

  The invention described in claim 1 is a communication support system for creating an opportunity for conversation between users of individuals or a plurality of groups by using a plurality of information terminals for users installed by an administrator. A server device having a database for recording the basic information of the user input from one of the user information terminals of the user, and reading out the basic information recorded in the database from the database , A transmission means for transmitting to a user information terminal used by a third party who is a user other than the user whose basic information is recorded in the database, and a request that the user desires a conversation with the third party A transmission determination unit that transmits the request to a user information terminal used by a third party, the request that the user wishes to talk to a specific third party. When the est is transmitted, the transmission determination unit transmits the request to the user information terminal used by the third party, and the user wishes to have a conversation with an unspecified third party. When the request is transmitted, the transmission determination unit selects one user information terminal from among the user information terminals used by a third party based on a plurality of basic information recorded in the database. Is selected, the request is transmitted to the user information terminal, and the user who uses the user information terminal that has received the request transmitted from the user obtains the consent, the user who transmitted the request A communication support system for notifying that a request has been approved to a user information terminal to be used, a user information terminal to be used by an authorized user, and an information terminal to be used by the administrator A.

  In the invention described in claim 2, the number of managers is two or more, and the manager information related to the manager is recorded in the database, and the basic information of the user is recorded in association with the manager information. The communication support system according to claim 1.

  A third aspect of the present invention is the communication support system according to the first or second aspect, further comprising a request rejection unit that rejects reception of the request transmitted from the transmission determination unit.

According to the first aspect of the present invention, when the basic information of the user is stored in the database and a request that the user desires a conversation to a third party is transmitted, the compatibility is based on the basic information. -Send the request to a third party determined by the transmission determination unit as having high affinity. When the user who receives the request gives consent, the information terminal used by the administrator notifies the information terminal. As a result, the manager can bring together (seat) the person who sent the request and the person who accepted the request.
For this reason, you do not need to approach yourself in order to create conversation opportunities for the person you are interested in. In addition, since the user information terminal installed by the administrator is used and the user records the basic information on the database under the management of the administrator, the basic information is rarely inaccurate or false. , Improve the reliability of information. Similarly, it is not difficult to guarantee the personality of the user, and the risk of developing into the worst situation involving a crime is reduced.
In addition, it is possible to send a request directly to the user after observing the user in the store. As a result, the user can not only rationally select the other user, but can compensate for the demerits of IT technology such as fraud, and can meet an ideal partner.

Here, basic user information includes self-profile information such as gender, age, etc., in addition to the configuration of the number of users and the budget for eating and drinking.
An administrator refers to a person who installs a user information terminal in a store or event organizer.
An information terminal for users refers to an information communication terminal that is used by a store user or an event participant at a store or event venue by an administrator, and is a communication terminal that can be connected to the Internet, such as a tablet or laptop computer. Say. A method for connecting to the Internet is not particularly limited, but a method capable of Wi-Fi connection is preferable in order to improve convenience.

According to the second aspect of the present invention, the plurality of managers not only record the manager information in the database, but also record the basic user information in the database in association with the manager information. By doing in this way, for example, when an operator who operates stores in Tokyo and Osaka uses a communication support system, it is only necessary to have one database, which is advantageous in terms of introduction cost. It is.
The manager information refers to information such as a group managed by the manager (including stores) and events, such as store information and event information.

  According to the invention described in claim 3, by having the request rejection unit that rejects the reception of the request transmitted from the transmission determination unit, communication support can be rejected, and those who need communication support can be You can bring them together. Thereby, the reliability of information further increases. Furthermore, the risk of developing into the worst situation involving a crime is greatly reduced.

According to the present invention, the administrator can bring together the person who sent the request and the person who accepted the request (to share), and in order to create an opportunity for conversation to the interested party, There is no need to take an approach. In addition, since the user information terminal installed by the administrator is used and the user records the basic information on the database under the management of the administrator, the basic information is rarely inaccurate or false. , Improve the reliability of information. Similarly, it is not difficult to guarantee the personality of the user, and the risk of developing into the worst situation involving a crime is reduced.
In addition, it is possible to send a request directly to the user after observing the user in the store. As a result, the user can not only rationally select the other user, but can compensate for the demerits of IT technology such as fraud, and can meet an ideal partner.

  In particular, according to the second aspect of the present invention, the plurality of managers not only record the manager information in the database, but also record the basic user information in the database in association with the manager information. By doing in this way, when a business operator or the like holding a store development or an event at a plurality of locations uses a communication support system, it is only necessary to have one database. Is advantageous.

  According to the invention described in claim 3, by having the request rejection unit that rejects the reception of the request transmitted from the transmission determination unit, communication support can be rejected, and those who need communication support can be You can bring them together. Thereby, the reliability of information further increases. Furthermore, the risk of developing into the worst situation involving a crime is greatly reduced.

1 is an overall configuration diagram of a communication support system according to an embodiment of the present invention. It is a detailed block diagram of the server apparatus in the communication assistance system which concerns on the Example of this invention. It is a detailed block diagram of the information terminal in the communication assistance system which concerns on the Example of this invention. It is a figure which shows the example of a display of a group profile in the user detail screen in the communication assistance system which concerns on the Example of this invention. It is a figure which shows the example of a display of a personal profile in the user detail screen in the communication assistance system which concerns on the Example of this invention. It is a figure which shows the example of a display of the condition input screen in the communication assistance system which concerns on the Example of this invention. It is a figure which shows the example of a display of the passenger seat situation figure in the communication assistance system which concerns on the Example of this invention. It is a figure which shows the example of a display of the result screen in the communication assistance system which concerns on the Example of this invention. It is a flowchart which shows the process sequence in the communication assistance system which concerns on the Example of this invention.

Hereinafter, a communication support system according to an embodiment of the present invention will be described with reference to the drawings.
As shown in FIGS. 1 and 2, in the communication support system according to the embodiment of the present invention, the server device 1 storing the user information database 14 and the administrator information database 15, the user information terminal 2, the management It comprises a user information terminal 3 and a user-owned information terminal 4 (not essential). An administrator who manages a limited area such as a store or an event space installs a user information terminal 2 that is actually used by a user for each predetermined seat, and the user information terminal 2 and the installation location thereof are determined. Associated. Further, when the user-owned information terminal 4 is used, dedicated software (application) is provided by the user-owned information terminal 4 so that the user-owned information terminal 4 can perform the same function as the user information terminal 2. It is assumed that it is installed in the terminal 4.
Then, the administrator uses the administrator information terminal 3 to manage the user-owned information terminal 4 via the user information terminal 2 and the dedicated software. The user information terminal 2 and the user-owned information terminal 4 installed for each predetermined seat can communicate with the administrator information terminal 3 via a network or the like.

When an individual or a plurality of users who are seated with the user information terminal 2 wishes to talk to other users in the same space, the user information terminal 2 or the user-owned information terminal 4 is used to input personal profile information such as the number of people, food and drink, and age. When the user-owned information terminal 4 is used, a seat code (for example, a seat number) attached to the seat is input. When the user information terminal 2 is used, since the seat code attached to the seat is recorded in advance in the user information terminal 2, it is not necessary to input again. Then, basic information is transmitted to the server device 1 from the user information terminal 2 or the user-owned information terminal 4 using a network or the like. This basic information is a combination of the above profile information and a seat code. The basic information received in the server device 1 is recorded in the user information database 14 stored in the server device. Then, the basic information recorded in the user information database 14 is transmitted as a conversation request to the user information terminal 2 other than the user information terminal 2 that has input the basic information from the server device 1. The user information terminal 2 that has received the request notifies the user at the seat where the user information terminal 2 is installed that the request has been received. The notified user has the right to reject or accept the request, and is notified to the user and the administrator who have entered the basic information only when the consent to talk to each other is obtained. . Thereafter, the manager provides an opportunity for conversation between the user who has entered the basic information and the user who has accepted the request.
Further, a user who wants to receive a request without sending a request from himself / herself transmits basic information to the server device 1 via the network or the like using the user information terminal 2 or the user-owned information terminal 4, and the server Record in the user information database 14 stored in the apparatus 1. This makes it possible to appeal to the user on the request sending side. When the request is received, the manager has an option to reject or accept, and the administrator provides an opportunity for the conversation only when the consent to talk to each other is obtained.

  The type of network connection is not particularly limited, and examples include the Internet, a mobile phone communication network, a LAN (Local Area Network), or a network in which a plurality of these are combined.

  The user can register as a member by registering on the website opened by the administrator, or by downloading and installing an application on the user-owned information terminal 4, and can use the communication support system. Even when member registration is not performed, the communication support system can be used by temporarily recording information in the user information database 14 using the user information terminal 2 installed in the store.

Stores and events operated by the system of the present invention are mainly assumed when men and women gather for the purpose of new encounters, but they are not limited by gender and are looking for a partner who talks only on the spot It may be a casual meeting place, or you may be looking for a friend of the same sex or aiming to expand your personal network.
In the communication support system according to the present invention, a drink bar or the like is installed so that it can stand around naturally, or is installed in a store having a floor plan with no partition. This is because it is desirable that the user is in a place where the eyes can actually reach.
In the following description, it is assumed that the communication support system according to the embodiment of the present invention is used in an existing restaurant.

  The user can make a judgment by looking at the image data and profile information displayed on the user information terminal 2, and can send a request to the user information terminal 2 used by the other user. Also, display a seating situation diagram that shows basic information such as what purpose the users in the store are visiting, and determine whether to send a request after observing the users in the store You can also. By making it possible to send a request to the other user in combination with the two methods, the user can not only rationally select the other user, but also the demerits of IT technology such as fraud. You can make up for it, and you can meet an ideal partner.

  As illustrated in FIG. 2, the server device 1 includes a control unit 11 such as a CPU (Central Processing Unit). The control unit 11 is electrically connected to the communication unit 12 and the storage unit 13 via the system bus 15. The communication unit 12 is a communication interface for communication between the user information terminal 2 and the administrator information terminal 3 via the network 5. The storage unit 13 includes a RAM (Random Access Memory), a ROM (Read Only Memory), a hard disk drive, and the like. The ROM stores a program 17 to be executed by the control unit 11, and the RAM provides a work area at the time of execution. In addition, a user information database 14 and an administrator information database 15 are logically constructed in the hard disk drive. Basic information of users is stored in the user information database 14, and stores in the administrator information database 15 are stores. Information is stored.

Basic information stored in the user information database 14 includes user ID, photograph, nickname, name, current address (prefecture), hometown (prefecture), age, height, occupation, hobby and interest, presence of drinking (Frequency), presence / absence of smoking, self PR (comment), and other information.
In addition, since the user may be a group of a plurality of people, the number of people is temporarily recorded as basic information as necessary. Furthermore, in order to optimize communication support, requests to the other party include the desired number of people, requests for food and beverage charges (for example, whether to pay for food or drinks, or to halve), desired age, etc. Information is also temporarily recorded as basic information.
The basic information recorded in the user information database 14 is input and transmitted at the user information terminal 2 at the time of user registration, and is stored in the user information database 14 of the storage unit 13 by the control unit 11 on the server device 1 side. To be recorded. The temporarily recorded information is input and transmitted by the user information terminal 2 and recorded in the user information database 14 when the user uses the communication support system. Note that the temporarily recorded information is deleted from the user information database 14 after a lapse of a certain time (for example, after one day).

The administrator information recorded in the administrator information database 15 includes information such as store ID, store name, photo, address, floor plan, number of seats, store PR (comment), etc. as information of each system introduction store. The
The manager information recorded in the manager information database 15 is input and transmitted at the manager information terminal 3 at the time of store registration, and is stored in the manager information database 15 of the storage unit 13 by the control unit 11 on the server device 1 side. To be recorded.

  The control unit 11 reads and executes the program 17 in the storage unit 13 to thereby execute a main control unit 11a, a passenger seat situation analysis unit 11b, a seat proposal unit 11c, a seat determination unit 11d, a display item setting unit 11e, and a display data generation unit 11f. Function as.

  When the main control unit 11a receives the basic information transmitted from the user information terminal 2 and the administrator information transmitted from the administrator information terminal 3 via the communication unit 12, the user information in the storage unit 13 is received. Overall control such as updating the database 14 and the administrator information database 15 is performed. When the search unit 11b receives a search instruction from the user information terminal 2, the search unit 11b reads the desired condition included in the user information of the user from the user information database 14, identifies the user that matches the desired condition, The user information terminal 2 is notified as a search result via the communication unit 12.

When the user logs in or temporarily inputs and transmits basic information using the user information terminal 2 installed in the store, the conditions set by the user are transmitted to the server device 1 and the user information After recording the basic information in the database 14, the audience information analysis unit 11c refers to and analyzes the manager information and the basic information where the user is staying. After that, the display data generation unit generates the seat status diagram data.
Specifically, as shown in FIG. 7, for example, a white square Y1 is vacant, a black square Y3 is seated but no opponent is present, and a heart symbol Y5 is set to wait for a conversation offer. The seat information map is generated so that the state of the seats in the store can be grasped, such as the star mark Y4 when waiting for the conversation partner unconditionally and the cross mark Y2 when talking or not recruiting the partner.

  In the display data generation unit 11d, for example, the user information database 14 is referred to, and the display data generation unit 11d is necessary depending on the situation such as generating HTML data or the like as a passenger seat situation diagram based on the basic information picked up by the passenger seat information analysis unit 11c. Display data to be generated.

When the user transmits a conversation request to a third party other than the user using the user information terminal 2 when the user has not specified the third party, Based on a plurality of basic information recorded in the user information database 14, one user information terminal 2 is selected from the user information terminals 2 used by a third party, and the user information terminal is selected. 2 to send a conversation request. On the other hand, if a third party is identified (that is, observing a user in the audience and sending a direct conversation request to that user), the requested third party uses it. The user information terminal 2 to be selected is selected, and a conversation request is transmitted to the user information terminal 2.
The user who uses the user information terminal 2 that has received the conversation request transmitted from the user who desires the conversation request selects whether to accept or reject the request. If the conversation request is accepted, the conversation request is sent to the user information terminal 2 used by the user who sent the conversation request, the user information terminal 2 used by the user who has approved, and the administrator information terminal 3. Notify that has been accepted.
Further, in order to support communication between arbitrary users from the administrator information terminal 3, a conversation request can be transmitted to the user information terminal 2 used by any user. In this case, only when both users consent and the fact is transmitted from the information terminal 2 for users, the information terminal 3 for managers and the information terminal 2 for users used by both users are notified. Notify that.
If the conversation request is rejected, only the user information terminal 2 that has transmitted the conversation request is notified of the fact.

The user information terminal 2, the administrator information terminal 3, and the user-owned information terminal 4 are communication terminals configured to be portable, specifically, mobile phones, smartphones, tablet terminals, wearable terminals, mobile personal computers. Etc. In addition to the communication function for accessing the operation server via the communication network, the information terminal has a display function, a touch panel function, a call function, a microphone function, a speaker function, a vibration function, a shooting function, an Internet browsing function, and a short-range wireless function. A communication function such as Bluetooth (registered trademark), Wi-Fi, GPS function, or the like may be provided.
The server device 1 or the user information terminal 2, the administrator information terminal 3, and the user-owned information terminal 4 are configured to be able to communicate with each other via the network 5, and exchange information and data with each other. It is possible to realize at least a part of the processing described in (1).
In addition, in these information terminals 2 to 4, application software distributed by the operator of the server device 1 is installed, and various information that the server device 1 discloses on the network as a function of the application software. Can be browsed and search results can be displayed.

FIG. 3 illustrates a detailed configuration of the information terminal in the communication support system according to the embodiment of the present invention.
The information terminals 2 to 4 include a control unit 21 such as a CPU. The control unit 21 is electrically connected to the communication unit 22, the operation unit 23, the display unit 24, the storage unit 25, the imaging unit 26, and the audio input / output unit 27 via the system bus 29. The communication unit 22 is a communication interface that communicates with the server device 1 and the like via the network 5. The operation unit 23 is an operation device such as a mouse or a keyboard. The display unit 24 is a display device such as a liquid crystal display. The operation unit 23 and the display unit 24 may be integrated as a touch panel. The storage unit 25 stores the program 28 and the like executed by the control unit 21, and provides a work area at the time of execution. The imaging unit 26 captures an image of the user. The voice input / output unit 27 includes a voice input device such as a microphone and a voice output device such as a speaker.

  The control unit 21 functions as the main control unit 21a, the browsing unit 21b, and the display control unit 21c by reading and executing the program in the storage unit 25.

  The main control unit 21 a performs overall control such as transmitting input data based on the screen of the display unit 24 to the server device 1 via the communication unit 22. In the browsing part 21b, browsing is enabled based on the HTML file etc. which concern on the website provided by the server apparatus 1. FIG. At that time, the display control unit 21 c controls display on the display unit 24.

  Next, with reference to the flowchart of FIG. 9, the process procedure by the communication assistance system based on the Example of this invention is demonstrated in detail.

  The user inputs an ID and password using the user information terminal 2 and logs in to the server device 1 (in a plurality of cases, each can be logged in but can be omitted) (S1). The server device 1 receives the authentication request and executes predetermined authentication by the main control unit 11a (S2). When the authentication is established, the condition input screen data is transmitted to the user information terminal 2 via the communication unit 12 (S3). When receiving the condition input screen data, the user information terminal 2 displays a condition input screen as shown in FIG. 6 on the display unit 24 under the control of the browsing unit 21b (S4).

  On this condition input screen, the user inputs the condition, and the information terminal 2 transmits the condition input by the main control unit 21a to the server device 1 side (S5). When the server apparatus 1 receives the input condition, the seat situation analysis unit analyzes (S6), and the display data generation unit 11d generates the seat status diagram screen data by HTML or the like, and the data is the main control unit 11a. Under the control, the information is transmitted to the user information terminal 2 via the communication unit 12 (S7). When the user information terminal 2 receives the seat status diagram screen data, the seat status diagram is displayed on the display unit 24 under the control of the browsing unit 21b (S8).

  In this passenger seat situation diagram, one user is selected (Yes in S9). The main control unit 21a transmits a selection request to the system management server device 1 (S10). In the server device 1, when the selection request is received, the search unit 11b extracts the detailed information of the selected user from the user information 14 (S11), and the display data generation unit 11d generates the user detailed screen data. Then, under the control of the main control unit 11a, the data is transmitted to the user information terminal 2 via the communication unit 12 (S12). When receiving the user detail screen data via the communication unit 22, the user information terminal 2 displays the user detail screen on the display unit 24 under the control of the browsing unit 21b (S13).

  When a conversation request is selected on this user detail screen (Yes in S14), the main control unit 21a transmits the conversation request to the server device 1 side (S15). When the server device 1 receives the conversation request, the search unit 11b extracts the user data that transmitted the request from the user information (S16), and the display data generation unit 11d generates the conversation request screen data. Under the control of the control unit 11a, the information is transmitted to the information terminal 2 of the other user via the communication unit 12 (S17). In the user information terminal 2 to which the request has been sent, when the conversation request screen data is received via the communication unit 22, the user detail screen is displayed on the display unit 24 under the control of the browsing unit 21b (S18). ).

  When acceptance of the conversation request is selected on this user detail screen (Yes in S19), the main control unit 21a transmits a notice of acceptance of the conversation request to the server device 1 side (S20). The server device 1 determines the result by the transmission determination unit 11e, selects a partner to which the result screen data is transmitted, the display data generation unit generates the result screen data, and is controlled via the communication unit under the control of the main control unit. The information is transmitted to the user information terminal 2 and the administrator information terminal 3 that have transmitted the request. (S22)

When receiving the result screen data via the communication unit 22, the user information terminal 2 that has sent the request to which the result data has been sent displays the result screen on the display unit 24 under the control of the browsing unit 21b. (S23).
Similarly, when the result screen data is received also in the manager information terminal 3 via the communication unit 22, the result screen is displayed on the display unit 24 under the control of the browsing unit 21b (S24).
Based on the result screen data, the manager guides to the audience seat where both users can sit at the discretion of the manager.

  If the user does not want to use the system of the present invention, a condition to that effect is set and transmitted in the condition input (S5), and is reflected in the user information 14 (S6), and thereafter, to the user information terminal 2 There is no notification.

As mentioned above, although the Example of this invention was described, this invention is not limited to this, Of course, various improvement and change are possible in the range which does not deviate from the meaning.
For example, the effect of the present invention can be expected in a business scene such as a cross-industry exchange event and other exchange events in addition to a store for encountering the opposite sex.

(Modification)
In the communication support system according to the modification of the present invention, the user transmits the basic configuration of the communication support system according to the embodiment to a third party other than the user using the user information terminal 2. The user who uses the user information terminal 2 that has received the conversation request selects whether to accept or reject the request. When the user rejects the request, the user who rejects the request further uses the user information terminal 2. Is used to transmit a conversation request to a third party other than the person related to the request. In this case, the request is treated as being rejected.
Further, when a conversation request is transmitted, a user who has received the request can receive a conversation request other than the conversation request only within a predetermined time.
When a plurality of conversation requests are received, which conversation request is accepted after a predetermined time has elapsed. When a predetermined time elapses without receiving a conversation request, the conversation request that was originally transmitted is treated as being accepted.
By deforming in this way, communication support can be performed more smoothly.

1 server device,
2 Information terminals for users,
3 Information terminal for administrator 4 User-owned information terminal 11e transmission judgment part,
14 Basic information database,
15 Administrator information database.

The invention described in claim 1 is a communication support system for creating an opportunity for conversation between users of individuals or a plurality of groups by using a plurality of information terminals for users installed by an administrator. A database that records the basic information of the user input from one of the user information terminals of the user, and the basic information recorded in the database is read from the database, and the basic information When sending a request to send information to a user information terminal used by a third party who is a user other than the user who recorded the URL in the database and a request that the user wishes to talk to the third party , and a transmission determination unit that transmits the request to the user information terminal for a third party to use, the user information terminal is installed at each given seat, the user Basic information is registered together with the seat code corresponding to the seat's seat, with the audience situation diagram in the displayed store based on the basic information and transmit the request, the user specific third party When the request for conversation is transmitted to the user information terminal, the transmission determination unit transmits the request to the user information terminal used by the third party, and the user transmits the request to an unspecified third party. When transmitting a request that a conversation is desired, the transmission determination unit selects one of the user information terminals used by a third party based on a plurality of basic information recorded in the database. If the user's information terminal is selected, the request is transmitted to the user information terminal, and the user who uses the user information terminal that has received the request transmitted from the user obtains the consent, the request The interest that sent A communication support system for notifying that a request has been approved to a user information terminal used by a user, a user information terminal used by an authorized user, and an information terminal used by the administrator .

Claims (3)

A communication support system that uses a plurality of user information terminals installed by an administrator to create a conversation between individuals or a group of users,
A server device having a database for recording the basic information of the user input from one user information terminal among a plurality of user information terminals;
Transmitting means for reading basic information recorded in the database from the database, and transmitting the basic information to a user information terminal used by a third party who is a user other than the user who has recorded the basic information in the database;
A transmission determination unit that transmits the request to the user information terminal used by the third party when the user transmits a request to the third party for a conversation;
When the user sends a request that a user wants to talk to a specific third party, the transmission determination unit sends the request to the user information terminal used by the third party,
When the user transmits a request to the effect that the user wants to talk to an unspecified third party, the transmission determination unit determines whether or not the third party is based on a plurality of basic information recorded in the database. Select one user information terminal from among the user information terminals to be used, send the request to the user information terminal,
The user information terminal used by the user who sent the request and the use used by the approved user when obtaining the consent of the user who uses the user information terminal that received the request sent from the above user A communication support system for notifying that a request has been approved to a person information terminal and an information terminal used by the administrator. There are two or more managers,
2. The communication support system according to claim 1, wherein the manager information related to the manager is recorded in the database, and the basic information of the user is recorded in association with the manager information.   The communication support system according to claim 1, further comprising a request rejection unit that rejects reception of the request transmitted from the transmission determination unit.

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