JP2019087856A - V-shaped call origination system and program - Google Patents

Abstract

To provide a V-shaped call origination system and program that improve convenience in the case of using a personal use portable terminal in business use.SOLUTION: A V-shaped call origination system 1A comprises an information processor and an exchange. The information processor identifies a user liked with a call origination source device and, in the case of receiving a first instruction to perform V-shaped call origination to a call origination destination device from the call origination source device of the identified user, transmits a second instruction to make a first call from an extension accommodated under the exchange to a telephone terminal linked with the user to the exchange. On the basis of the second instruction, the exchange originates the first call from the extension to the telephone. When detecting the first call being received by the telephone, the information processor transmits a third instruction to transfer the first call to the call origination destination device to the exchange. On the basis of the third instruction, the exchange originates a second call using an exchange telephone number corresponding to the user to the call origination destination device to enable the telephone called by the first call and the call origination destination device called by the second call communicate with each other.SELECTED DRAWING: Figure 1

Description

  The present embodiment relates to a V-shaped transmission system and program.

  In recent years, smartphones having both the function of a mobile phone and the function of a personal computer are rapidly spreading. By using the smartphone, for example, while going out, it is possible to browse e-mail, participate in an in-house meeting, etc. via the Internet. For this reason, also in the business, efforts are actively being made to actively use such mobile terminals to improve the business efficiency. For example, there may be mentioned BYOD (Bring Your Own Device) which uses a mobile terminal owned by an individual, and FMC (Fixed Mobile Convergence) which uses a mobile terminal as an extension telephone of a company.

JP, 2016-167833, A Japanese Patent Application Publication No. 2007-074424

  However, there are some problems in using the telephone function of a personally owned portable terminal. For example, since the other party is notified of the telephone number used for the portable terminal such as "080" or "090", it is difficult to understand that the telephone number is used in business, and the credibility is lacking. Further, since the telephone number of the portable terminal remains as a history at the other party, if the other party makes a call back, the personal portable terminal is called despite the use of business. Furthermore, by having the other party know the telephone number of the individual, there is a risk that the other party can make a call even outside business hours. In addition, it is difficult to calculate the amount of business usage and personal usage among the usage fees of the portable terminal.

  The present invention has been made in view of the above situation, and provides a V-shaped transmission system and program that improve convenience when using personal portable terminals and the like in business.

  The V-shaped transmission system according to the present embodiment includes an information processing apparatus communicably connected to a transmission source apparatus, and a switch communicably connected to the information processing apparatus. The information processing apparatus includes identification means for identifying a user who is linked to the transmission source device, and processing means for transmitting a command to the exchange based on the identification result by the identification means. The processing means is accommodated under the switch when the first command to perform V-shaped transmission to the transmission destination device is received from the transmission source device of the user identified by the identification means. A second command to send a first call from the extension to the telephone set associated with the user is transmitted to the exchange. The switch originates the first call from the extension to the telephone based on the second command. The processing means, upon detecting that the first call has been received by the telephone, transmits to the switch a third command to transfer the first call to the destination device. The exchange originates a second call to the destination apparatus by the exchange telephone number corresponding to the user based on the third command, and the telephone set called by the first call and the second And the destination device called by the call of

  According to the present invention, it is possible to provide a V-shaped transmission system and program that improve the convenience when using a portable terminal for personal use in business.

BRIEF DESCRIPTION OF THE DRAWINGS The block diagram which shows an example of V character transmission system which concerns on 1st Embodiment. FIG. 2 is a block diagram showing an example of a user terminal according to the first embodiment. FIG. 1 is a block diagram showing an example of a CTI apparatus according to a first embodiment. FIG. 6 is a view showing an example of user data according to the first embodiment. The figure which shows an example of the setting data of PBX which concerns on 1st Embodiment. The sequence chart which shows an example of V character transmission operation which concerns on 1st Embodiment. A block diagram showing an example of V character transmission system concerning a 2nd embodiment. A figure showing an example of user data concerning a 3rd embodiment. The figure which shows an example of the setting data of PBX which concerns on 3rd Embodiment. The flowchart which shows an example of the transmission process which concerns on 3rd Embodiment.

  Hereinafter, each embodiment will be described with reference to the drawings. In the following description, the same or substantially the same functions and components as those described above will be denoted by the same reference numerals, and the description thereof will be omitted or will be described as needed.

First Embodiment
In this embodiment, for example, when a user who owns both a portable terminal and a fixed telephone at a company makes a call to the other party using the portable terminal, it is possible to make a call to the other party using the company's telephone number. The V-shaped transmission system will be described.

  FIG. 1 is a block diagram showing an example of the configuration of a V-shaped transmission system 1A according to the present embodiment.

  The V-shaped transmission system 1A includes a PBX 2, a user terminal 4, and a CTI (Computer Telephony Integration) device 6. The user terminal 4 and the CTI device 6 are communicably connected via the network N. Also, the CTI device 6 and the PBX 2 are communicably connected.

  The network N may be, for example, a wide area communication network including the Internet, an intranet, or the like, or may be a short distance wireless communication conforming to Bluetooth (registered trademark), a wireless LAN (Local Area Network), or other standards.

  The PBX 2 is, for example, a private branch exchange (Private Branch exchange). The PBX 2 stores exchange information such as an extension telephone number, and when an incoming call from the origination telephone is generated, a call can be made between the origination telephone and a fixed telephone or a portable terminal on the premises based on the exchange information. Have a function to In the present embodiment, the PBX 2 will be described as, for example, a private branch exchange provided in a company to which the user U0 belongs.

  The PBX 2 includes, for example, an API (Application Programming Interface). For example, an external device such as the CTI device 6 transmits a command to the PBX 2 using this API. The PBX 2 operates in accordance with the received command. Also, the PBX 2 may transmit an instruction to an external device such as the CTI device 6 according to a predetermined interface. The command is, for example, a command. The type and function of the PBX 2 are not particularly limited.

  The PBX 2 includes setting data S1. In the setting data S1, an extension number of a telephone connected (accommodated) under the PBX 2 is associated with a PBX telephone number indicating an external number assigned to the PBX 2. The details of the setting data S1 will be described later with reference to FIG.

  In addition, the PBX 2 detects a call via a telephone connected to the subordinate of the PBX 2, and for example, each operation is performed when an operation such as call origination, call reception, response (reception), or hold is performed. Issue an event indicating The PBX 2 issues an event corresponding to each operation as described above. Also, in the present embodiment, the CTI device 6 receives the event.

  The user terminal 4 is an information processing apparatus including, for example, a smart device, a personal computer (PC), a tablet terminal, and the like. The user terminal 4 has a function of communicating with an external device such as the CTI device 6 via the network N, for example.

  The user terminal 4 includes a telephone set that can be connected to a public network. That is, the user terminal 4 may be a smartphone, a mobile phone, a PDA (Personal Data Assistance) having a call function, or the like. The user terminal 4 may be usable as a telephone set under the PBX 2, that is, an extension telephone. The user terminal 4 is operated by the user U0.

  The CTI device 6 is, for example, an information processing device externally attached to the PBX 2. The CTI device 6 is a server device including a CTI engine, and can communicate with the PBX 2 and the user terminal 4 via a communication interface.

  For example, the CTI device 6 receives commands and the like from the user terminal 4 and the PBX 2 and controls the PBX 2 based on the received commands and the like to execute various operations for an incoming call.

  The CTI device 6 can detect the presence or absence of an incoming call and a response from the local telephone T0 to the user terminal 4 in accordance with, for example, a call event notified from the PBX 2.

  It is preferable that the CTI device 6 can identify the user U0 that transmits a command to the CTI device 6 and the user terminal 4 associated with the user U0. For example, the CTI device 6 identifies the user U0 and the user terminal 4 by authenticating the user U0 using identification data such as a user ID and a password.

  The private telephone set T0 is an extension telephone set connected to a subordinate of the PBX 2 by a telephone line or a network or a device having a call function. There may be a plurality of extension telephones connected under the PBX 2. In the present embodiment, the local telephone T0 is described as a fixed telephone used by the user U0 at, for example, the office of the user U0.

  The transmission destination telephone T1 is a telephone having a transmission destination when the user U0 makes a call using the user terminal 4, or a device having a call function. The destination telephone T1 may be an outside telephone connected to the public network, or may be an extension telephone connected under the control of the PBX 2. The destination telephone T1 is operated by, for example, the user U1.

  When the user U0 uses the V-character transmission according to the present embodiment, the user U0 instructs the CTI device 6 to transmit the V-character using the user terminal 4 (hereinafter referred to as a V-character transmission instruction) Send). The CTI device 6 generates a command including information necessary to execute the V-shaped transmission based on the command from the user terminal 4, and transmits the command to the PBX 2. The PBX 2 communicably connects the local telephone T0 and the user terminal 4 that is the originator based on a command from the CTI device 6 (hereinafter referred to as a first call). Next, when the user terminal 4 answers the first call, the PBX 2 communicably connects the local telephone T0 to the destination telephone T1 which is the destination based on a command from the CTI device 6 (hereinafter referred to as , Second call). Furthermore, the PBX 2 merges the first call and the second call to enable the user terminal 4 as the source of the call and the destination telephone T1 to be able to talk.

  In the present embodiment, it is assumed that the user U0 can use both the user terminal 4 to transmit a V-character transmission instruction to the CTI device 6 and to perform both telephone calls with the local telephone T0 and the destination telephone T1. However, the user U0 may, for example, make a call on a telephone other than the user terminal 4. More specifically, user U0 transmits V character transmission to CTI device 6 using, for example, user terminal 4, and another telephone associated with user U0 receives an incoming call from local telephone T0 and a destination telephone A call with T1 may be made. In this case, the user terminal 4 may not include the calling device.

  FIG. 2 is a block diagram showing an example of the user terminal 4 according to the present embodiment.

  The user terminal 4 includes a first non-volatile memory 4 a, a processor 4 b, a first volatile memory 4 c, a communication device 4 d, a display device 4 e, an input device 4 f, and a call device 4 g. These respective devices are connected to one another by a bus.

  The first non-volatile memory 4 a is constituted by, for example, a hard disk, a solid state drive (SSD), a flash memory, etc., and constitutes a storage area together with the first volatile memory 4 c.

  The first non-volatile memory 4 a stores various software, such as an operating system (OS), a browser, a mailer, and various application programs. The first non-volatile memory 4 a stores the program P1.

  The processor 4 b executes various software (programs) to control the entire user terminal 4. The processor 4 b is, for example, a central processing unit (CPU), a micro processor unit (MPU), a digital signal processing (DSP), or the like.

  The processor 4b executes, for example, the control unit by executing the program P1 stored in the first nonvolatile memory 4a or expanded from the first nonvolatile memory 4a to the first volatile memory 4c. It functions as 41.

  The control unit 41 executes processing for transmitting and receiving commands and the like to and from the CTI device 6 via the communication device 4d. Further, the control unit 41 generates a user interface using the display device 4e, the input device 4f, and the like, and executes processing for controlling the user interface.

The first volatile memory 4c as the main memory is, for example, RAM (Random Access Mem)
ory) and is used as a work area or the like. The work area is used when the processor 4b executes various software.

  The communication device 4 d controls communication with the CTI device 6 via the network N. The communication device 4d may have a wireless communication function such as a wireless LAN, or a short distance wireless communication function such as Bluetooth (registered trademark).

  The display device 4e displays a program P1 executed by the processor 4b and a user interface of various application programs.

  The input device 4 f includes, for example, a screen keyboard or a touch sensor. Also, the input device 4 f may include a keyboard or a mouse.

  The communication device 4g is a device for making a call by the user terminal 4, and includes a microphone, a speaker, and the like (not shown).

  FIG. 3 is a block diagram showing an example of the CTI device 6 according to the present embodiment.

  The CTI device 6 includes a second non-volatile memory 6 a, a processor 6 b, a second volatile memory 6 c, a communication device 6 d, and the like. These devices are interconnected by a bus.

  Similar to the first non-volatile memory 4a, the second non-volatile memory 6a includes, for example, a hard disk, an SSD, a flash memory, etc., and stores various software and data. The various software includes an operating system (OS), a data management program, various application programs, and the like. The second non-volatile memory 6 a stores the program P 2 and user data D.

  The user data D includes, for example, information on the user U0 using the CTI device 6. Here, FIG. 4 is a view showing an example of user data D according to the present embodiment.

  In the user data D, for example, a user ID E1, a password E2, a telephone number E3 of the user U0, an extension number E4 and the like are associated.

  The user ID E1 is information for identifying a user who uses the CTI device 6. The user ID E1 is, for example, a numerical value, a character string, or the like.

  The password E2 is information used to identify the user. The user identification unit 61a described later authenticates the user using, for example, the user ID E1 and the password E2.

  The telephone number E3 is a telephone number associated with the user corresponding to the user ID E1. The telephone number E3 is a telephone number of the user terminal 4. When the user terminal 4 does not include the telephone set 4g, it may be a telephone number of a telephone available to the user. Also, in the following description, although it is described that one telephone number E3 is associated with one user ID E1, for example, plural telephone numbers E3 may be associated with one user ID E1. .

  The extension number E4 is an extension number of a telephone set subordinate to the PBX 2 used by the user corresponding to the user ID E1. The extension number E4 indicates a telephone number which is a transmission source when the V-shaped transmission according to the present embodiment is performed. In the example of FIG. 1, the extension number E4 is the extension number of the private telephone T0 assigned to the user U0 by the PBX 2.

  The correspondence with the telephone number E3 and the extension number E4 may not be one to one. For example, one extension number E4 may be associated with a plurality of telephone numbers E3.

  The processor 6 b of FIG. 3 executes various software (programs) to control the entire CTI device 6. The processor 6 b is, for example, a CPU, an MPU, or a DSP.

  The processor 6b can execute, for example, a user by executing the program P2 stored in the second non-volatile memory 6a or expanded from the second non-volatile memory 6a to the second volatile memory 6c. It functions as an identification unit 61a, a detection unit 61b, a command generation unit 61c, and a command transmission unit 61d.

  When the user identification unit 61a accesses the CTI device 6 from the user terminal 4 via the network N, for example, the user identification unit 61a prompts the user U0 to input a user ID and a password, for example. The user identification unit 61a receives the user ID and password input by the user U0 via the user terminal 4, reads the user data D from the second non-volatile memory 6a, and receives the received user ID and The user U0 is authenticated by comparing the password with the user ID E1 and the password E2 stored in the user data D. The user identification unit 61a permits access from the user terminal 4 to the CTI device 6 when the authentication is successful, and disallows the access when the authentication fails.

  The detection unit 61b receives and detects an instruction, an event, and the like transmitted by the user terminal 4 and the PBX 2 via the communication device 6d. More specifically, for example, the detection unit 61 b receives a V-shaped transmission instruction from the user terminal 4. The detection unit 61 b also detects a call event notified from the PBX 2.

  The command generation unit 61 c generates various commands transmitted from the CTI device 6 to the PBX 2. For example, when the detection unit 61b receives the V-character transmission instruction, the command generation unit 61c reads the user data D from the second non-volatile memory 6a and transmits the V-character transmission instruction from the read user data D The extension number E4 and the telephone number E3 are searched using the user ID as a key, and a call instruction from the private telephone set T0 corresponding to the extension number E4 to the telephone number E3 is generated.

  In addition, for example, when the detection unit 61b detects a call event indicating that the user terminal 4 has responded to the first call, the command generation unit 61c transmits a call that has already been transmitted from the internal telephone T0 to the telephone number E3. An instruction to transfer to the destination telephone set T1 is generated.

  The command transmission unit 61d transmits the command generated by the command generation unit 61c to the PBX 2 via the communication device 6d.

  The second volatile memory 6c is used as a work area or the like of the processor 6b similarly to the first volatile memory 4c.

  The communication device 6 d controls communication with the user terminal 4 via the network N, as with the communication device 4 d. The communication device 6 d also controls communication with the PBX 2.

  In addition, the CTI device 6 may include a display device, an input device, and the like.

  FIG. 5 is a view showing an example of setting data S1 of the PBX 2 according to the present embodiment.

  In the setting data S1, as described above, the extension number F1 of the telephone set connected to the subordinate of the PBX 2 is associated with the PBX telephone number F2.

  More specifically, the PBX telephone number F2 is an outside line number indicating a caller when a telephone connected to the subordinate of the PBX 2 makes a call to the public network via the PBX 2. For example, when the extension number of the private telephone set T0 shown in FIG. 1 is "2000", the telephone number notified to the destination when the outside telephone call is made from the private telephone set T0 is "03-0000-0000". .

  Also, as shown in FIG. 5, two or more extension telephone numbers may correspond to one PBX telephone number F2.

  FIG. 6 is a sequence chart showing an example of the V-shaped transmission operation according to the present embodiment. More specifically, FIG. 6 shows that the user U0 uses the user terminal 4 of the telephone number "090-0000-0000" to make a call to the destination telephone T1 of the telephone number "03-9999-9999". The operations of the PBX 2, the user terminal 4, the CTI device 6, the local telephone T0, and the destination telephone T1 included in the V-shaped transmission system 1A will be illustrated. In FIG. 6, it is assumed that the extension number of the private telephone set T0 is "2000".

  In step S101, the user identification unit 61a of the CTI device 6 authenticates the user terminal 4. For example, as described above, the user identification unit 61a collates the user ID and the password input to the user terminal 4 with the user ID E1 and the password E2 stored in the user data D, thereby the user being identified. The terminal 4 is authenticated.

  In step S102, the user terminal 4 transmits a V-shaped transmission command to the CTI device 6. The V-character transmission instruction includes, for example, data that can be used to identify that the V-character transmission should be performed, the telephone number of the destination telephone T1, and the like.

  In step S103, the detection unit 61b of the CTI device 6 receives the V-character transmission instruction, and identifies that the V-character transmission instruction is from the authenticated user terminal 4. Next, the command generation unit 61c refers to the user data D to identify that the user ID E1 corresponding to the user terminal 4 is "001", and the extension number E4 of the transmission source of the V character transmission Determined to be "2000". Further, the command generation unit 61c generates a transmission command in which the telephone number of the transmission source is "2000" and the telephone number of the transmission destination is the telephone number E3 ("090-0000-0000") corresponding to the user ID E1. . The command transmission unit 61 d transmits the transmission command to the PBX 2.

  In step S104, the PBX 2 receives the call origination command from the CTI device 6, and causes the local telephone T0 corresponding to the telephone number "2000" of the caller to make a call to the telephone number "090-0000-0000" of the user terminal 4. Here, since the call originating from the local telephone T0 is connected to the public line via the PBX 2, the telephone number of the caller notified to the user terminal 4 is the telephone number of the PBX 2. That is, the telephone number of the caller is "03-0000-0000" from the correspondence between the extension number F1 and the PBX telephone number F2 shown in FIG.

  In step S105, the user U0 answers (receives) the call that was originated in step S104 and arrived at the user terminal 4. The PBX 2 also detects that the call has been answered.

  In step S106, the PBX 2 transmits, to the CTI device 6, a call event indicating that the call has been answered.

  In step S107, the detection unit 61b of the CTI device 6 performs the reception detection on the basis of the call event received from the PBX 2.

  In step S108, the command generation unit 61c of the CTI device 6 generates a transfer command to transfer to the telephone number "03-9999-9999" of the call destination telephone set to the destination telephone to the PBX 2. The command transmission unit 61d transmits the transfer command.

  In step S109, the PBX 2 receives the transfer instruction from the CTI device 6, and in step S104 transfers the call that has been made from the local telephone T0 to the telephone number "03-9999-9999" of the destination telephone. Here, as in the case of step S104, the source telephone number notified to the destination telephone T1 is the telephone number "03-0000-0000" of the PBX 2. The destination telephone T1 that has received the call of the transferred call rings.

  In step S110, the PBX 2 merges the call transmitted from the local telephone T0 to the user terminal 4 in step S104 and the call transferred from the local telephone T0 to the destination telephone T1 in step S109.

  In step S111, the user U1 answers (receives) the call that has arrived at the destination telephone T1. As a result, a call is established between the user terminal 4 and the destination telephone T1.

  When the destination telephone T1 is an extension telephone connected under the control of the PBX 2, the telephone number of the caller is the extension "2000" of the local telephone T0.

  In addition, the CTI device 6 may automatically cancel the V-shaped transmission when the reception detection is not performed for a predetermined period in step S107. More specifically, for example, in a case where the detection unit 61b does not receive a call event indicating that the call is answered from the PBX 2 within a predetermined period after the call instruction is transmitted from the CTI device 6 to the PBX 2 in step S103. In addition, the command generation unit 61c may generate a command to the PBX 2 to cancel the call transmitted from the internal telephone T0 to the user terminal 4 and / or the destination telephone T1. This makes it possible to prevent the telephone line assigned to the local telephone T0 from being occupied for a long time due to an unresponsive V-shaped transmission.

  In the present embodiment described above, when V-shaped transmission is performed, the CTI device 6 first transmits an instruction to the PBX 2 to transmit from the internal telephone T0 to the user terminal 4. Next, after the CTI device 6 detects that the first call transmitted from the local telephone T0 to the user terminal 4 has been received at the user terminal 4, the call destination is transmitted from the local telephone T0 by the transfer of the first call. Make a second call to phone T1. Furthermore, the CTI device 6 merges the first call and the second call, and enables the user terminal 4 and the destination telephone T1 to communicate. As a result, the telephone number notified to the destination telephone T1 becomes the outside telephone number of the PBX 2, and the user U0 does not know the telephone number of the user terminal 4 to the user U1, so the convenience of the user U0 is improved. be able to.

  In the present embodiment, the CTI device 6 identifies the user terminal 4 and the user ID as the transmission source of the V-character transmission command, and the appropriate source extension (extension number based on the user data D corresponding to the user ID). E4) and source telephone number (PBX telephone number F2) are selected. As a result, the user U0 does not have to be aware of the caller's telephone number, and the convenience of the user U0 is improved. Also when calling back the notified source telephone number of the user U1, it is not the telephone number E3 of the individual of the user U0 but the PBX telephone number F2 (for example, the telephone number of the company of the user U0) Since it is possible, the convenience of the user U1 can be improved.

  In addition, the CTI device 6 receives a call event from the PBX 2 and detects the reception of the first call according to the call event. Thus, the second call can be originated at an appropriate timing. Furthermore, the CTI device 6 can cancel the V-shaped transmission, for example, when reception detection is not performed for a predetermined period.

Second Embodiment
In the present embodiment, a modified example of the V-shaped transmission system 1A according to the first embodiment will be described.

  FIG. 7 is a block diagram showing an example of a V-shaped transmission system 1B according to the second embodiment.

  In FIG. 7, the PBX 2, the user terminal 4, the CTI device 6, and the destination telephone T1 are equivalent to the V-shaped transmission system 1A. Further, it is assumed that the user terminal 4 is operated by the user U0 and the destination telephone T1 is operated by the user U1.

  The PBX 2 according to the present embodiment includes a virtual extension V. Here, the virtual extension is an extension that is defined and managed as extension data in the PBX 2 in the same manner as a normal extension, but is not associated with a physical telephone set (device such as a communication device) under the PBX 2. A virtual extension may have the same high functionality as a regular extension, even if it is not associated with a physical phone. Also, the virtual extension does not necessarily have to be defined only by data in the PBX 2 and may be defined in a form including a program provided in the PBX 2. Therefore, the user who uses the telephone set under PBX 2 is not aware of the existence of the virtual extension. Also, the virtual extension V has a virtual extension number.

  In the V-shaped transmission system 1B according to the present embodiment, the local telephone T0 of the V-shaped transmission system 1A is replaced with the virtual extension V. That is, when V-shaped transmission is performed, the CTI device 6 first transmits a command to the PBX 2 to transmit from the virtual extension V to the user terminal 4. Next, after detecting that the first call transmitted from the virtual extension V to the user terminal 4 has been received at the user terminal 4, the CTI device 6 transfers the first call from the virtual extension V to the call destination Make a second call to phone T1. Furthermore, the CTI device 6 merges the first call and the second call, and enables the user terminal 4 and the destination telephone T1 to communicate.

  The PBX 2 according to this embodiment may have a function of queuing a call to an arbitrary virtual extension number and a function of dequeuing the queued call. The queuing and dequeuing are externally disclosed, for example, by an application programming interface (API), and the CTI device 6 or the like can use the function via the API. Here, queuing refers to storing the call in a queue linked to the virtual extension number, and dequeueing changes the destination of the call stored in the queue to an arbitrary telephone number, and queues the call. Point to delete from. Queuing may be implemented, for example, using a first-in-first-out memory.

  As described above, when the PBX 2 can use queuing and dequeuing, the command generation unit 61 c of the CTI device 6 transmits the first call to the PBX 2 after the first call of step S104 (see FIG. 1) is issued, for example. A command may be generated to queue the call. Furthermore, even if, for example, in step S108, command generation unit 61c generates a command to dequeue PBX 1 to the telephone number "03-9999-9999" of destination telephone T1 instead of the transfer command. Good.

  In the embodiment described above, the PBX 2 includes the virtual extension V. Thus, for example, even when the user U0 does not have the local telephone T0 connected under the PBX 2, the V-character transmission can be used, and the convenience of the user U0 is improved.

  Also, by allocating a plurality of users U0 to one virtual extension V, management of user U0 and extension numbers (that is, user data D compared to the case where local telephone T0 is allocated for each user U0) Management) becomes easy.

  Furthermore, by using the virtual extension V at the time of V-character transmission, the internal telephone T0 does not operate even though the user U0 is not in front of the internal telephone T0. Connect.

  In the present embodiment, the CTI device 6 transmits a command for queuing and dequeuing a call to the PBX 2 using the virtual extension V. That is, in the present embodiment, as described in the first embodiment, a dequeue command from the virtual extension V to the destination telephone T1 is used instead of the transfer instruction from the local telephone T0 to the destination telephone T1.

  In the present embodiment, the user U0 may use the private telephone set T0 and the virtual extension V in combination. Thus, the line used for V-shaped transmission and the telephone set used for extension telephone can be separated, and the convenience of the user U0 is improved.

  The API provided in the PBX 2 differs depending on the type of PBX 2 used in the V-shaped transmission system 1B. That is, the processing executed between the CTI device 6 and the PBX 2 and the command and command for realizing the processing change depending on the type of PBX 2.

Third Embodiment
In the present embodiment, a modified example of the V-shaped transmission system 1A according to the first embodiment will be described.

  In the first embodiment, as shown in FIG. 5, by associating the extension number F1 with the PBX telephone number F2, it is possible to select the PBX telephone number (that is, the outside telephone number) to be the source for each user U0. did.

  However, depending on the type of PBX 2, the correspondence between the extension number F1 and the PBX telephone number F2 as shown in FIG. 5 may not be flexibly made.

  Further, in the PBX 2, generally, when "0" is assigned to the destination telephone number, it is determined that the outside line transmission is performed. Here, when a common PBX 2 is used between business establishments spanning multiple regions (that is, when using the centrally managed PBX 2), the user terminal 4 assigns "0" as described above to make a call. Then, regardless of the correspondence between the extension number F1 and the PBX telephone number F2, the destination telephone T1 may be notified of the large representative number. Since this large representative number is often the telephone number of the head office, for example, although the area where the office of the user U0 exists is Fukuoka (city code: 092), The telephone number of Tokyo (city code: 03), where the head office is located, will be notified.

  Therefore, in the present embodiment, a more convenient V-shaped transmission system capable of notifying a call destination of an appropriate telephone number corresponding to the area to which the user U0 belongs will be described.

  In the present embodiment, when transmitting an outgoing call command from the CTI device 6 to the PBX 2, the issue of a telephone number can be controlled by giving a predetermined prefix (prefix number).

  FIG. 8 is a view showing an example of user data D according to the present embodiment.

  In the user data D according to the present embodiment, a prefix is added to the user ID E1, the password E2, the telephone number E3 of the user U0, and the extension number E4 included in the user data D described in the first embodiment. E5 is associated.

  The prefix E5 is a symbol and / or character string for controlling the PBX telephone number F2 for each area to which the user U0 belongs. More specifically, for example, the prefix E5 = "0" corresponds to the large representative number, "# 10" corresponds to Tokyo, "# 20" corresponds to Osaka, and "# 30" corresponds to Fukuoka. Do. Thus, it is preferable that the prefix E5 can be set for each area.

  In the user data D according to the present embodiment, the prefix E5 is set in advance for each user ID E1 and is associated with the user ID E1.

  In the present embodiment, the extension number E4 may not be set.

  FIG. 9 is a view showing an example of setting data S2 of the PBX 2 according to the present embodiment.

  The setting data S2 corresponds to the setting data S1 described in the first embodiment. In setting data S2, prefix F3 given to the destination telephone number is associated with PBX telephone number F2.

  In the present embodiment, the PBX 2 identifies the prefix F3 added to the destination telephone number and refers to the setting data S2 to set the telephone number corresponding to the prefix F3 as the caller's outside line telephone number.

  In FIG. 9, for example, when the PBX 2 identifies that the prefix F3 is "0", the PBX telephone number F2 is set to "03-0000-0000". For example, when the PBX 2 identifies that the prefix F3 is "# 20", the PBX telephone number F2 is set to "06-0006-0006".

  FIG. 10 is a flowchart showing an example of transmission processing according to the present embodiment. FIG. 10 corresponds to the process of steps S102 to S104 in the V-shaped transmission operation described with reference to FIG.

  In step S301, the user terminal 4 transmits, to the CTI device 6, a V-shaped transmission instruction that sets the transmission destination to "03-9999-9999".

  In step S302, the CTI device 6 receives the V-character transmission instruction from the user terminal 4 and determines whether or not the outside line transmission is performed. More specifically, the CTI device 6 may determine, for example, whether or not the transmission is an outside call depending on whether or not the first digit of the transmission destination telephone number is "0". Also, the CTI device 6 stores, for example, a list of area codes in the second non-volatile memory 6a, compares the list with the first few digits of the destination telephone number, and if they match, It may be determined that the transmission is an outside line transmission. In addition, the CTI device 6 may determine whether or not outside line transmission is performed by a method other than the above.

  If it is determined in step S302 that the outside line is not originated (that is, the extension is issued), in step S303, the PBX 2 sets the extension number "2000" of the local telephone T0 as the source telephone number, and in step S306, the local telephone T0. To the user terminal 4.

  On the other hand, when it is determined in step S302 that outside line transmission is performed, in step S304, the command generation unit 61c of the CTI device 6 adds a prefix E5 corresponding to the user ID E1 that has transmitted the V-character transmission command. Send call origination command to PBX2. For example, when the prefix E5 is "# 10", the transmission destination telephone number included in the transmission instruction is "# 10-03-9999-9999".

  In step S305, the PBX 2 identifies the prefix F3 from the transmission destination telephone number included in the transmission instruction, and selects the transmission source telephone number based on the setting data S2. For example, the PBX 2 recognizes that the prefix E5 = “# 10”, and refers to the setting data S2 to set the PBX telephone number F2 notified to the destination telephone as the source telephone number “03-1111-1111”. Choose ". Further, in step S306, the PBX 2 removes the prefix from the destination telephone number and makes a call from the local telephone T0 to the user terminal 4.

  In the embodiment described above, the CTI device 6 identifies the user terminal 4 and the user ID as the transmission source of the V-character transmission instruction, and the destination telephone number based on the user data D corresponding to the user ID. Add a prefix to The PBX 2 identifies the prefix and selects the appropriate source telephone number (PBX telephone number F2). As a result, the user U0 is not aware of the source telephone number regardless of the area to which the user belongs, so the convenience of the user U0 is improved.

  In the present embodiment, although it has been described that the CTI device 6 adds a prefix to the destination telephone number, when a V-character transmission instruction (see step S102) is transmitted from the user terminal 4 to the CTI device 6, For example, a desired prefix of the user U0 may be added to the destination telephone number. As a result, even if the user U0 temporarily changes the affiliation area due to, for example, a business trip, the source telephone number can be flexibly changed, and the convenience of the user U0 is improved.

  Also in this embodiment, as in the configuration of the V-shaped transmission system 1B described in the second embodiment, a virtual extension V can be used instead of the local telephone T0. As a result, even when the user U0 does not have a telephone connected under the PBX 2, the V-character transmission can be used, and the convenience of the user U0 is improved.

  Further, in the present embodiment, in the setting data of the PBX 2, the PBX telephone number F2 may be set using both the extension number F1 and the prefix F3. For example, the PBX 2 determines the prefix F3 to determine the area code, and further determines the extension number F1 to select one of the plurality of telephone numbers belonging to the area code, even if the telephone number can be selected. Good. As a result, the user U0 can select the PBX telephone number F2 in more detail, and the convenience of the user U0 is improved.

  The present invention is not limited to the above embodiment as it is, and at the implementation stage, the constituent elements can be modified and embodied without departing from the scope of the invention. Further, various inventions can be formed by appropriate combinations of a plurality of constituent elements disclosed in the above embodiment. For example, some components may be reduced from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

  1A: V-shaped transmission system 2: 2. PBX: 4: user terminal 6. 6: CTI device, U0, U1: user, N: network, T0: local telephone, T1: destination telephone.

Claims (8)

An information processing apparatus communicably connected to the source apparatus;
And a switch communicably connected to the information processing apparatus.
The information processing apparatus is
Identification means for identifying a user associated with the source device;
And processing means for transmitting a command to the exchange based on the identification result by the identification means.
The processing means is accommodated under the switch when the first command to perform V-shaped transmission to the transmission destination device is received from the transmission source device of the user identified by the identification means. Sending a second command to the exchange to cause the first call to be originated from the extension to the telephone set associated with the user;
The switch originates the first call from the extension to the telephone based on the second command,
The processing means, upon detecting that the first call has been received by the telephone, transmits to the exchange a third command to transfer the first call to the destination device.
The exchange originates a second call to the destination apparatus by the exchange telephone number corresponding to the user based on the third command, and the telephone set called by the first call and the second A V-shaped transmission system capable of communicating with the destination device called by a call of The exchange stores setting data that associates a plurality of extension numbers indicating the plurality of extensions with a plurality of the exchange telephone numbers.
The switch selects the switch telephone number corresponding to the extension by referring to the setting data, and selects the selected switch telephone number as the source number of the first call and the second call. The V-shaped transmission system according to claim 1, characterized in that: The information processing apparatus is
It further comprises storage means for storing user data in which identification data capable of identifying a plurality of the users, the telephone number of the telephone set, and the extension number of the extension are associated with each other.
The identification means identifies the user based on the identification data;
The processing means selects the telephone number and the extension number of the telephone set corresponding to the user by referring to the user data when the first command is received, and the selected extension The V-shaped transmission system according to claim 1 or 2, wherein the second command to make a call to a telephone number of the selected telephone set from a number is generated. The information processing apparatus is
It further comprises storage means for storing user data in which identification data capable of identifying a plurality of the users, a telephone number of the telephone, and a prefix number for each user are associated.
The identification means identifies the user based on the identification data;
The switch stores configuration data associating the plurality of prefix numbers with the plurality of switch telephone numbers;
The processing means selects the prefix number corresponding to the user by referring to the user data when the first command is received, and selects the selected prefix number as the destination device Added to the destination number indicating
The switch identifies the prefix number, selects the switch phone number corresponding to the prefix number by referring to the setting data, and selects the selected switch phone number as the first call and the first call. 2. The V-shaped transmission system according to claim 1, wherein the call origination number of the second call is used. The extension according to any one of claims 1 to 4, wherein the extension is an extension managed as extension data in the exchange in the same manner as an ordinary extension but not associated with a physical device under the exchange. V-shaped transmission system described in any one. The exchange sends a predetermined event related to the first call to the information processing apparatus;
The V according to any one of claims 1 to 5, wherein the processing means detects that the first call has been received based on the predetermined event received from the exchange. Character transmission system. The processing means transmits, to the exchange, a fourth instruction to cancel the first call when the predetermined command is not received within a predetermined period after the transmission of the second instruction. The V-shaped transmission system according to claim 6, characterized in that A program executed by a computer of an information processing apparatus communicably connected to a source device and a switch
The computer,
Identification means for identifying a user associated with the source device;
When a first command to perform V-shaped transmission to a transmission destination device is received from the transmission source device of the user identified by the identification unit, the user receives from the extension accommodated under the switchboard Means for transmitting to the switch a second command to cause the telephone set tied to make a first call.
For functioning as a means for transmitting to the switch a third command to transfer the first call to the destination device when detecting that the first call has been received by the telephone; program.

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