JP2019082866A - Information processing apparatus, control method of the same, and program - Google Patents

Abstract

To make sure to link and register an inquiry code for tracking a delivery item after delivery that is given to the delivery item and packing material when packing the delivery item.SOLUTION: The information processing apparatus for accepting a delivery item identification information for identifying a delivery item is configured to: accept an inquiry code of a packing material with the inquiry code provided for tracking the delivery item after delivery; accept first delivery item identification information of the delivery item to which the delivery item identification information is given; check whether the accepted first delivery item identification information and second delivery item identification information of the packing material to which a label on which a set of destination information for each delivery item and second delivery item identification information for identifying the delivery item to be delivered to the destination information is printed is pasted are matched; and, although the delivery item of the accepted first delivery item identification information is registered by associating with the accepted delivery code, avoid registering the delivery item of the accepted first delivery item identification information by associating with the accepted delivery code unless it is confirmed that the second delivery item identification information matches.SELECTED DRAWING: Figure 7B

Description

  The present invention relates to an information processing apparatus, a control method thereof, and a program.

  Recently, there is a web site for ordering products such as a personal favorite design notebook on a custom-made basis, and each made-to-order product ordered from this web site is completed after a predetermined creation period and completed There is an operation to deliver each made-to-order product to the orderer. Custom-made products may contain information about individuals, such as their birthdays and children's names. In addition, there may be a case where a document or the like in which information about an individual is described is delivered.

  In Patent Document 1, by sequentially supplying a first code attached to a delivery object in advance, a second code is added as a different code for performing delivery management, and then a first code and a second code are provided. There has been disclosed an applying device technology that reads and associates two codes.

Japanese Patent Application Laid-Open No. 11-128848

  However, the technology of Patent Document 1 is realized by an automatic conveyance control function by an apparatus for sequentially supplying a first code attached to a delivery item in advance and providing a second code as a different code for performing delivery management. This is a possible technology, and it is not possible to apply the packing work of the delivered goods manually delivered one by one, because the cost for the automatic conveyance control function is high.

  In addition, if the second code itself given to the sequentially supplied deliverable is incorrect, there arises a problem that a large amount of two incorrect codes are associated.

  It is an object of the present invention to provide a mechanism capable of correctly associating and registering an inquiry code for tracking a delivery after delivery which is given to a delivery and a packing material when the delivery is packaged. To aim.

  The present invention is an information processing apparatus for receiving delivery item identification information for identifying a delivery item, and code receiving means for receiving an inquiry code of a packing material to which an inquiry code for tracking delivery items after delivery is given; The identification information receiving means for receiving the first delivered item identification information of the delivered item to which the delivered item identification information is added, the received first delivered item identification information, and the destination information for each delivered item Check whether the second delivery identification information of the packing material after the label on which the second delivery identification information that identifies the delivery to be delivered is printed in a set is matched. Checking means, and registration means for registering the received inquiry code in association with the delivery item of the received first delivery item identification information, the second delivery item identification information of the packing material being identical And until it is confirmed that, characterized in that it does not register in association with the query code accepted the delivery of the first delivery item identification information accepted.

  The display device may further include display means for collectively displaying the received inquiry code associated and registered, for which it has been confirmed that the second delivered goods identification information of the packing material is identical. I assume.

  Further, the delivery matter is characterized in that contents including personal information are described.

  According to the present invention, it is possible to provide a mechanism capable of correctly registering and registering an inquiry code for tracking a delivery after delivery delivered to a delivery and a packing material when the delivery is packaged. It becomes.

It is a figure which shows an example of a system configuration etc. of a misdelivery prevention system. It is a figure which shows an example of the hardware constitutions of a worker terminal. It is a figure which shows an example of a work confirmation screen. It is a figure which shows an example of the state transition of the misdelivery prevention system 150, etc. FIG. It is a flow chart which shows an example of label printing processing. It is a figure which shows an example of the content of the message communicated in the case of a label printing process. It is a flowchart which shows an example of barcode determination processing. It is a flowchart which shows an example of barcode determination processing. It is a figure which shows an example of the content of the message communicated at the time of barcode determination processing. It is a figure which shows an example of the inquiry code confirmation screen displayed by inquiry code display processing.

It is a flow chart which shows an example of inquiry code display processing.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(System configuration of misdelivery prevention system)
FIG. 1 is a diagram showing an example of a system configuration of the erroneous delivery prevention system 150 in the present embodiment.

  The erroneous delivery prevention system 150 includes an application server 100, a barcode reader 102, a worker terminal 103, a database server 105, a label printer 106, and a WEB server 110. The application server 100, the worker terminal 103, and the database server 105 are communicably connected to each other via the WEB server 110 and the network 104. The label printer 106 and the barcode reader 102 are connected to the worker terminal 103.

  The application server 100 is an information processing apparatus such as a personal computer (PC), a server apparatus, and the like that performs a search and update of customer information in the database server 105 in response to a request from the worker terminal 103.

  The database server 105 is an information processing apparatus such as a PC, a server apparatus, etc., which stores and manages a delivered goods management table which is information indicating correspondence between delivered goods and delivery destinations of the delivered goods.

  The delivery item management table is a table in which identification information (for example, order number etc.) for identifying the delivery item is associated with destination information (for example, surname, first name, address etc.) for delivering the delivery item. . The delivered item management table is an example of delivered item management information indicating correspondence between identification information for identifying a delivered item and destination information indicating a delivery destination of the delivered item.

  The database server 105 further manages, for each identification information, the state of the delivery item to which the identification information is assigned (for example, whether or not it has been enclosed in the packing material, etc.). The database server 105 stores and manages, for example, a table indicating correspondence between identification information and the status of a delivery item corresponding to the identification information in its own external memory or ROM. The table indicating the correspondence between the identification information and the state of the delivery item corresponding to the identification information is an example of state information indicating the state of the delivery item.

  The WEB server 110 receives a WEB screen display request from a personal computer (PC) such as the worker terminal 103, searches the order information on the database server 105, and then searches the WEB screen related to the retrieved order information as a personal computer (PC Information processing apparatus such as a server apparatus that transmits to the

  The worker terminal 103 is an information processing apparatus such as a PC, a server apparatus, or a tablet apparatus, which the operator (user) performs various operations.

  The network 104 is a network such as a LAN (Local Area Network) or the Internet.

  The barcode reader 102 is a reader that reads a code indicating information such as a barcode, a two-dimensional code, and a chameleon code (registered trademark) attached to a delivery item. The barcode reader 102 may be a device dedicated to reading a code, or may be an information processing device capable of photographing and reading a code such as a smartphone or a tablet device. In the present embodiment, the barcode reader 102 reads the code 108 attached to the delivery item 101. In the present embodiment, it is assumed that the delivery item 101 is a notebook in which information on the individual of the orderer manufactured to be made to order is described. The information on the individual is information indicating the attribute of the individual, and, for example, information that can specify the individual such as name, gender, date of birth, address, etc., privacy related to the individual such as telephone number, email address, occupation, family structure etc. It is information etc.

  The code 108 is a code such as a bar code or a two-dimensional code indicating information including identification information for identifying the delivery item 101. Hereinafter, the information indicated by the code 108 will be referred to as code information.

  The inquiry code 111 is a code such as a bar code or a two-dimensional code indicating information including identification information for identifying the packaging material 107 attached to each packaging material 107. Also, in the inquiry code 111, identification information is written together with characters and numbers (ABCDEFG etc.).

  As described above, the inquiry code 111 is assigned to each packing material from the beginning.

  Furthermore, the identification information (ABCDEFG etc.) written in the part of a character and a number becomes a seal, and only the part of a character and a number can be peeled off from the packing material 107, and it can also be used.

  Furthermore, since the inquiry code 111 is also managed by a vendor that actually delivers the delivery to the customer site, the delivery status after delivery can be reliably tracked by this inquiry code.

  The label printer 106 is a printing device that prints the delivery destination and the identification information of the delivery on a label provided to the delivery. In the present embodiment, the label printer 106 sets a label 109 attached to the packing material 107 for packing the delivery object 101, the delivery destination of the delivery object 101 and a code indicating information including identification information of the delivery object 101. Will be printed. In the following, information indicated by a code (for example, a barcode, a two-dimensional code, etc.) printed on the label 109 is taken as label code information.

(Hardware configuration of each element of the misdelivery prevention system)
FIG. 2 is a diagram showing an example of a hardware configuration of the worker terminal 103 in the present embodiment.

  The worker terminal 103 includes a central processing unit (CPU) 201, a read only memory (ROM) 202, and a random access memory (RAM) 203. Further, the worker terminal 103 includes an input controller 205, a video controller 206, a memory controller 207, a communication I / F controller 208, and a device I / F controller 212. The elements are communicably connected to each other via a system bus 204.

  The CPU 201 is a central processing unit that centrally controls the devices and controllers connected to the system bus 204.

The ROM 202 is a BIOS (Basic) which is a control program executed by the CPU 201.
It is a storage device that stores an input / output system), an operating system (OS), a computer readable program for realizing the processing of the present embodiment, and various data.

  The RAM 203 is a storage device that functions as a main memory, a work area, and the like of the CPU 201. The CPU 201 loads a program and the like necessary for execution of processing from the ROM 202 and the external memory 211 to the RAM 203, and implements the various processing by executing the loaded program.

  The input controller 205 is a controller that controls input from an input device such as a keyboard (KB) 209 and a pointing device such as a mouse. When the input device is a touch panel, the input controller 205 can receive various inputs by selecting (touching with a finger or the like) according to an icon, a cursor or a button displayed on the touch panel by the operator. The input controller 205 can also receive an input from an input device such as a multi-touch screen, which is a touch panel capable of detecting a position touched by a plurality of fingers.

  Video controller 206 controls the display of information on an external output device such as display 210. The display 210 may be a display separated from the main body of the worker terminal 103, or may be a display of a notebook computer integrated with the main body of the worker terminal 103. The video controller 206 may output information to, for example, a projector instead of the display 210 as an external output device. In addition, the video controller 206 may control display of information on an external output device such as a touch panel that is also an input device capable of receiving a touch operation.

  Also, the video controller 206 can control a video memory (VRAM) for performing display control. The video controller 206 may use a part of the RAM 203 which is a video memory area, or may use a dedicated video memory provided separately from the RAM 203.

  The memory controller 207 is a controller that controls input and output of information with respect to the external memory 211.

  The external memory 211 is a storage device that stores a boot program, various applications, font data, user files, edit files, various data, and the like. The external memory 211 is, for example, a hard disk, a flexible disk (FD), a compact flash (registered trademark) memory connected to a PCMCIA card slot via an adapter, a solid state drive, or the like.

  The communication I / F controller 208 is a controller that is used for connection and communication with an external device via the network 104 and performs communication control processing. The communication I / F controller 208 can perform, for example, communication using TCP / IP, communication using a telephone line such as ISDN, or 3G line of a mobile phone.

  The device I / F controller 212 is a controller used for connection with devices such as the barcode reader 102 and the label printer 106.

  In addition, the CPU 201 enables display on the display 210 by executing, for example, processing for developing (rasterizing) an outline font to an area for display information in the RAM 203. The CPU 201 can also receive an instruction from the operator via a mouse cursor or the like on the display 210.

  The CPU 201 executes the processing based on the program stored in the ROM 202 or the external memory 211, whereby the function of the worker terminal 103 and the processing of the worker terminal 103 in the flowchart described later in FIGS. 5, 7A and 7B are realized. Ru.

  The hardware configuration of the application server 100, the database server 105, and the WEB server 110 is the same as the hardware configuration of the worker terminal 103 shown in FIG.

  In the present embodiment, the external memory of the database server 105 stores information of various tables. Further, the ROM of the database server 105 may store information of various tables.

  The CPU of the application server 100 executes a process based on a program stored in the ROM or the external memory of the application server 100, whereby the functions of the application server 100 and the application server 100 in the flowcharts described later in FIGS. Processing etc. are realized.

  The CPU of the database server 105 executes processing based on a program stored in the ROM or the external memory of the database server 105, whereby the function of the database server 105, the processing of the database server 105, and the like are realized.

  The hardware configuration of the barcode reader 102 will be described. The barcode reader 102 includes a CPU, a RAM, a ROM, and a reading unit. The respective elements are communicably connected to one another via the system bus of the barcode reader 102.

  The CPU of the barcode reader 102 is a central processing unit that controls the barcode reader 102. The RAM of the barcode reader 102 is a storage device that functions as a work area of the CPU of the barcode reader 102. The ROM of the barcode reader 102 is a storage device that stores various programs, various setting information, and the like. The reading unit of the barcode reader 102 is a reading unit that scans a code such as a barcode or a two-dimensional code to read information.

  The CPU of the bar code reader 102 executes processing based on the program stored in the ROM of the bar code reader 102, whereby the functions of the bar code reader 102 and the bar code reader in the flowcharts described later with reference to FIGS. The processing of 102 is realized.

  The hardware configuration of the label printer 106 will be described. The label printer 106 includes a CPU, a RAM, a ROM, and a printing unit. The respective elements are communicably connected to one another via the system bus of the label printer 106.

  The CPU of the label printer 106 is a central processing unit that controls the label printer 106. The RAM of the label printer 106 is a storage device that functions as a work area of the CPU of the label printer 106. The ROM of the label printer 106 is a storage device that stores various programs, various setting information, and the like. The printing unit of the label printer 106 is a printing unit that prints information on a label applied to the packing material of the delivery.

  The CPU of the label printer 106 executes the processing based on the program stored in the ROM of the label printer 106 to realize the function of the label printer 106 and the processing of the label printer 106 in the flowchart described later with reference to FIG.

(Outline of processing of the misdelivery prevention system)
Here, an outline of the work of the worker in the present embodiment and the process of the erroneous delivery prevention system 150 will be described.

  In the present embodiment, the worker uses the bar code reader 102 to read code information from the code 108 attached to the delivery item 101 and affixes the label 109 printed by the label printer 106 to the packing material 107. Do. Then, the worker uses the barcode reader 102 to read label code information from the label 109 attached to the packing material. The erroneous delivery prevention system 150 uses the label 109 based on the identification information included in the code information read from the code 108 via the barcode reader 102 and the identification information included in the label code information read from the label 109. It is checked whether the printed delivery destination information is the delivery destination of the delivery item 101.

  Then, when it is confirmed that the information on the delivery destination printed on the label 109 is the delivery destination of the delivery object 101, the operator uses the barcode reader 102 again to give the code given to the delivery object 101. Do the work of reading 108. The erroneous delivery prevention system 150 is based on the identification information included in the code information read again from the code 108 via the barcode reader 102 and the identification information included in the label code information read from the label 109. It is checked again whether the delivery destination information printed on the label 109 is the delivery destination of the delivery item 101 or not. When it is confirmed that the information on the delivery destination printed on the label 109 is the delivery destination of the delivery object 101, the worker performs an operation of enclosing the delivery object 101 in the packing material 107.

  Further, in the present embodiment, the CPU 201 of the worker terminal 103 displays a work confirmation screen 1000 indicating the progress of the delivery work on the display 210 in order to support the worker in the delivery work of the delivery item. The operator can check the progress of the delivery operation by visually recognizing the operation confirmation screen 1000 displayed on the display 210.

  FIG. 3 is a diagram showing an example of the work confirmation screen 1000. As shown in FIG.

  The work confirmation screen 1000 includes a message display column 1001, a customer information display column 1002, an envelope barcode display column 1003, an inquiry code display column 1004, a notebook barcode display column 1005, and display areas 1006 to 1012. In addition, the work confirmation screen 1000 includes a pasting completion button 1013, an enclosing completion button 1014, a maintenance button 1015, and a cancellation button 1016.

  The message display field 1001 is a field where the wording of the work instruction is displayed.

  The customer information display column 1002 is a column in which the content of the customer information is displayed.

  The bar code display column 1003 for the envelope is included in the label code information read by the bar code reader 102 from the bar code on the label 109 attached to the packing material 107 (in the present embodiment, the envelope) for packing the delivery object 101. It is a field where the identification information of the delivery item 101 to be displayed is displayed.

  The inquiry code display field 1004 is a field in which the inquiry code read by the barcode reader 102 is displayed from the barcode on the label given to the packing material 107.

  The notebook bar code display field 1005 is a field where the identification information included in the code information read by the barcode reader 102 is displayed from the code 108 attached to the delivery item 101.

  The display areas 1006 to 1012 are areas in which an image showing the work performed by the worker is displayed.

  In the display area 1006, an image showing an operation of reading code information from the code 108 on the delivery item 101 using the barcode reader 102 is displayed. In the display area 1007, an image indicating an operation of acquiring a label on which information is printed by the label printer 106 is displayed. In the display area 1008, an image indicating an operation to be applied by attaching a label on which information is printed by the label printer 106 to the packaging material 107 is displayed. In the display area 1009, an image showing an operation of reading label code information from the label 109 attached to the packing material 107 using the barcode reader 102 is displayed.

  In the display area 1010, an image showing an operation of reading the inquiry code attached to the packing material 107 using the barcode reader 102 is displayed. In the display area 1011, an image showing the operation of reading code information from the code 108 on the delivery item 101 is displayed again using the barcode reader 102. In the display area 1012, an image showing an operation of sealing the delivery object 101 in the packing material 107 is displayed.

  The worker performs the work shown in the display areas 1006 to 1012 in order and without delay.

  The application completion button 1013 is a button selected when the operation of attaching the label printed by the label printer 106 to the packaging material 107 is completed.

  The filling completion button 1014 is a button that is selected when the operation of filling the delivery item 101 in the packing material 107 is completed.

  The maintenance button 1015 is a button that is selected when the delivery operation is completed.

  The cancel button 1016 is a button selected when canceling a delivery operation.

  FIG. 4 is a diagram showing an example of state transition of the erroneous delivery prevention system 150 in delivery work and the like.

  The state of "notebook BCD waiting 1" is a state when the operation indicated by the display area 1006 illustrated in FIG. 3 is performed. It is in a state of waiting for reading of the code 108 (for example, barcode) of the delivery item 101 assigned to each delivery item (first time).

  The state of “printing” is a state at the time when the operation shown by the display area 1007 shown in FIG. 3 is performed.

  The state of “waiting to be pasted PB” is a state when the operation shown by the display area 1008 shown in FIG. 3 is performed.

  The state of "wait for envelope BCD" is a state when the operation shown by the display area 1009 shown in FIG. 3 is performed. The reading of the code printed on the label 109 is awaited.

  The state of “wait for inquiry CD” is a state when the operation indicated by the display area 1010 shown in FIG. 3 is performed.

  The state of "notebook BCD waiting 2" is a state when the work indicated by the display area 1011 shown in FIG. 3 is performed. It is in a state of waiting for reading of the code 108 (for example, barcode) attached to the delivery item 101 (second time).

  The state of "awaiting for filling PB" is the state when the operation shown by the display area 1012 shown in FIG. 3 is performed.

(Details of the process of the misdelivery prevention system)
FIG. 5 is a flowchart showing an example of the label printing process. The label printing process performed by the erroneous delivery prevention system 150 according to the present embodiment will be described with reference to the flowchart of FIG.

  First, the work state of the delivery work is in the state of “waiting for reading”. The CPU 201 of the worker terminal 103 starts displaying the work confirmation screen 1000 on the display 210.

  In step S501, the CPU of the barcode reader 102 reads code information including identification information (order acceptance number) of the delivery item 101 from the code 108, which is a barcode for the notebook attached to the delivery item 101, which is a notebook. Determine if If the CPU of the barcode reader 102 determines that the code information is read from the code 108 attached to the delivery item 101, the process proceeds to S502, and the code information is read from the code 108 attached to the delivery item 101. If it is determined not, the process of S501 is repeated.

  In S502, the CPU of the barcode reader 102 transmits the code information read in S501 to the worker terminal 103. In the present embodiment, the code information read by the barcode reader 102 is information (for example, N1234031) including the order number (in the present embodiment, 1234031) of the delivery item 101. The order number of the delivery item 101 is an example of identification information for identifying the delivery item 101. In the present embodiment, the initial letter N of the code information is information indicating that the code has been read from the code given to the delivery itself.

  At this point, the work state of the delivery work is in the state of "notebook BCD waiting 1" in FIG. At this time, the CPU 201 may display the display area 1006 corresponding to the current work in a display mode (for example, display with a larger luminance value) that emphasizes more than the display areas 1007 to 1012. In this manner, the CPU 201 displays the display area corresponding to the current work among the display areas 1006 to 1012 so that the display area is emphasized more than the other display areas, thereby making it easier for the worker to progress the current work. It can be made to grasp.

  In S 503, the CPU 201 of the worker terminal 103 determines whether the code information of the code 108 has been received from the barcode reader 102. If the CPU 201 determines that the code information of the code 108 is received from the bar code reader 102, the process proceeds to step S504. If the CPU 201 determines that the code information of the code 108 is not received from the bar code reader 102, the process of S503. repeat.

  In S504, the CPU 201 of the worker terminal 103 stores code information of the code 108 determined as having been received in S503 in the RAM 203. Then, the CPU 201 deletes N from the stored code information (in this embodiment, N1234031) of the code 108, and acquires the order number of the delivery object 101. The CPU 201 transmits to the application server 100 a message of a customer information request including the order reception number (1234031). The CPU 201 also stores the order number in the RAM 203.

  At this point, the work state of the delivery work is "wait for customer information".

  In S505, the CPU of the application server 100 determines whether or not the message of the customer information request has been received from the worker terminal 103. If the CPU of the application server 100 determines that the message of the customer information request has been received from the worker terminal 103, the process proceeds to the process of S506, and if it is determined that the message of the customer information request is not received from the worker terminal 103 , S505 is repeated.

  In S506, the CPU of the application server 100 acquires an order number (1234031) from the message of the customer information request determined to be accepted in S505. Then, the CPU of the application server 100 searches for the customer information (first name, last name, address, etc.) corresponding to the acquired order number from the delivery management table managed by the database server 105. For example, the CPU of the application server 100 transmits the acquired order number to the database server 105, and requests customer information corresponding to the order number. The CPU of the database server 105 searches the delivery item management table stored in the external memory of the database server 105 for customer information corresponding to the order reception number received from the application server 100, and transmits the retrieved customer information to the application server 100. Send. An address or the like included in the customer information is an example of destination information indicating the delivery destination of the delivery. The customer information may include information on a delivery destination different from the address as the destination information.

  In S507, the CPU of the application server 100 transmits the customer information (first name, last name, address, etc.) searched in S506 to the worker terminal 103 as a response message of the customer information request accepted in S505.

  At this point, the work state of the delivery work is "wait for response message of customer information request".

  In S508, the CPU 201 determines whether the response message transmitted in S507 from the application server 100 has been received. If the CPU 201 determines that the response message transmitted in S507 has been received, it proceeds to the process of S509, and if it determines that the response message transmitted in S507 has not been received, it repeats the process of S508.

  In S509, the CPU 201 includes customer information which is a response message determined in S508, and information including order receiving information (1234031) of the delivery object 101 in which L is added to the order receiving number (1234031) stored in the RAM 203. For example, the code indicating L1234031) is sent together to the label printer 106. Initial letter L of label code information indicated by the code on the label is information indicating that the label is given to the packaging material of the delivery object indicated by the order number after L. Thus, the CPU 201 instructs the label printer 106 to print the customer information and the code on the label 109 applied to the packing material 107 of the delivery item 101.

  At this point, the work state of the delivery work is "waiting for print instruction".

  In S510, the CPU of the label printer 106 determines whether an instruction to print a label has been received from the worker terminal 103. If the CPU of the label printer 106 determines that an instruction to print a label is received from the worker terminal 103, the process advances to the processing of S511, and if it is determined that an instruction to print a label is not received from the worker terminal 103, S510. Repeat the process of

  In step S511, the CPU 201 of the label printer 106 prints the received customer information (first name, last name, address, etc.) and a code indicating L123403 on the label 109 via the printing unit of the label printer 106.

  At this point, the work state of the delivery work is in the state of "printing" in FIG. At this time, the CPU 201 may display the display area 1007 corresponding to the current work in a display mode (for example, display with a larger luminance value) that emphasizes more than the display areas 1006 and 1008 to 1012.

  FIG. 6 is a diagram showing an example of the content of a message transmitted and received between the worker terminal 103 and the application server 100 during label printing processing. In this embodiment, in order to reduce the possibility of information leakage of personal information from the worker terminal 103, the erroneous delivery prevention system 150 allows only one customer for each delivery operation of one made-to-order notebook. The information is stored in the worker terminal 103. When the delivery work of one custom-made notebook is completed, the erroneous delivery prevention system 150 deletes the customer information for one person stored in the worker terminal 103.

  The message in FIG. 6A is an example of a message transmitted from the worker terminal 103 to the application server 100 in S504, and indicates a request for customer information. In the following, the message transmitted from the worker terminal 103 to the application server 100 in S504 is used as a customer information request message. The customer information request message includes items of an identification code, a request code, a status, a bar code (order number), a bar code (detail number), and a bar code (detail number branch number).

  The identification code is an item indicating a secret that only both parties can know in order to prevent unauthorized access such as camouflage in communication between the application server 100 and the worker terminal 103.

  The request code is an item indicating information for identifying the process requested to the application server 100. In the example of FIG. 6A, it is information indicating a customer information request.

  Status is an item of 0: fixed.

  The bar code (order number) is an item indicating the order number.

  The barcode (detailed number) is an item indicating information for identifying each of a plurality of products when a plurality of products (notebook) are created with the same order reception number.

  The barcode (detailed number branch number) is an item indicating information for managing the number of images included in the delivery which is a notebook.

  The message in FIG. 6B is an example of a message transmitted from the application server 100 to the worker terminal 103 in S507, and indicates a response to the customer information request. Hereinafter, the message transmitted from the worker terminal 103 to the application server 100 in S504 is set as a customer information response message. Customer information response message, identification code, request code, status, customer information (surname kanji), customer information (first name kanji), customer information (surname kana), postal code, address 1 (prefecture), address 2 (city) It includes the following items: ward, address, address 3 (mansion name), and phone number.

  The identification code is an item indicating a secret that only both parties can know in order to prevent unauthorized access such as camouflage in communication between the application server 100 and the worker terminal 103.

  The request code is an item for confirming whether it is a response of identification of processing requested between the worker terminals 103 or not. In the example of FIG. 6B, the value of the request code is information indicating a request for customer information.

  The status is an item indicating the execution result of the process according to the request.

  The customer information (surname kanji), customer information (first name kanji), customer information (last name kana), and customer information (first name kana) are items indicating address information of the delivery retrieved from the database server.

  The zip code is an item indicating the zip code of the destination indicated by the destination information of the delivery searched for from the delivery management table managed by the database server 105.

  The address 1 (prefecture), the address 2 (city, city, street address), and the address 3 (mansion name) are items indicating the destination indicated by the destination information of the delivery searched from the delivery management table managed by the database server 105. It is.

  7A and 7B are flowcharts showing an example of the barcode determination process. The bar code determination processing executed by the erroneous delivery prevention system 150 in the present embodiment will be described using FIGS. 7A and 7B.

  At the start of the process of FIG. 7A, the work state of the delivery work is in the state of “wait for pasting PB” of FIG. At this time, even if the CPU 201 displays the display area 1008 corresponding to the current work in a display mode (for example, displaying with a larger luminance value) in such a manner as to emphasize the display areas 1006, 1007, 1009 to 1012 more. Good.

  In S701, the CPU 201 determines whether or not the selection of the paste completion button 1013 in the work confirmation screen 1000 has been received based on the operation by the operator via the input device such as the KB 209. If the CPU 201 determines that the selection of the paste completion button 1013 has been received, the process proceeds to the processing of S702, and if it is determined that the selection of the paste completion button 1013 is not received, the processing of S701 is repeated.

  At this point, the work state of the delivery work is in the “wait for reading” state.

  In S702, the CPU of the barcode reader 102 reads the label code information (L1234031) from the barcode printed on the label 109 attached to the packing material 107 via the reading unit of the barcode reader 102. judge. If the CPU of the barcode reader 102 determines that the label code information is read from the barcode printed on the label 109 attached to the packing material 107, the process proceeds to S703 and the label 109 attached to the packaging material 107 is displayed. If it is determined that the label code information is not read from the printed barcode, the process of S702 is repeated.

  In S703, the CPU of the barcode reader 102 transmits the determined label code information (L1234031) read from the barcode on the label 109 to the worker terminal.

  At this point in time, the work state of the delivery work is in the state of "wait for envelope BCD" in FIG. At this time, even if the CPU 201 displays the display area 1009 corresponding to the current work in a display mode (for example, displaying with a larger luminance value) to emphasize the display areas 1006 to 1008 and 1010 to 1012 more. Good.

In step S704, the CPU 201 determines whether label code information has been received from the barcode reader 102. If the CPU 201 determines that the label code information has been received from the barcode reader 102, it proceeds to the process of S705, and if it determines that the label code information has not been received from the barcode reader 102, it repeats the process of S705.
In S705, the CPU 201 stores the label code information determined to be received in S704 in the RAM 203, deletes L from the stored label code information (L1234031), and acquires the order acceptance number of the delivery object 101. Then, the CPU 201 stores the acquired order number (1234031) in the RAM 203.

  The order number (1234031) from which L is deleted here is an example of the second delivered item identification information of the present invention.

  In step S706, the CPU 201 performs the following processing based on the order number of the delivery object 101 stored in the RAM 203 in step S705 and the order number obtained by deleting N from the code information (N1234031) determined in step S501. . That is, the CPU 201 confirms whether the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501.

  If, for example, the order number stored in S705 matches the order number obtained by deleting N from the code information determined in S501, the delivery destination printed on the label 109 is read in S501. It is confirmed that it is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be. Further, for example, when the order number stored in S705 does not match the order number obtained by deleting N from the code information determined to be read in S501, the delivery destination printed on the label 109 is S501. It is confirmed that it is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in the step.

  In addition, instead of the bar code indicating the information including the order number of the delivery item 101 in the label 109, the erroneous delivery prevention system 150 prints a bar code indicating the information of the order number of the encrypted delivery item 101. It is also good. In that case, the CPU 201 is, for example, the received order information in which the received order information included in the label code information read from the label 109 in S706 is obtained by encrypting the received order number in which N is deleted from the code information determined to be read in S501. In this case, it may be confirmed that the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501. Further, if the CPU 201 determines in S706 that the order information included in the label code information read from the label 109 is not an encrypted order number in which N is deleted from the code information determined to be read in S501, for example, It may be confirmed that the delivery destination printed on the label 109 is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501.

  As described above, the CPU 201 matches the information generated from the identification information of the delivery item 101 included in the label code information read from the label 109 with the identification information included in the code information read from the code 108. Even if the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501 based on whether or not Good.

  When it is confirmed that the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501, the CPU 201 proceeds to the process of S707. .

  When it is confirmed that the delivery destination printed on the label 109 is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501, the CPU 201 performs the process of S706. repeat. In addition, if it is confirmed that the delivery destination printed on the label 109 is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S501, the CPU 201 can erroneously deliver Information indicating that there is a sex may be output to the display 210 and the process of FIG. 7 may end.

  At this point, the work state of the delivery work is in the “wait for reading” state.

  In S 707, the CPU of the barcode reader 102 determines whether or not the inquiry code (in the present embodiment, ABCDEFG) of the envelope attached to the packing material 107 has been read. If the CPU of the barcode reader 102 determines that the envelope inquiry code assigned to the packing material 107 has been read, the process proceeds to the process of S 708. When the CPU of the barcode reader 102 determines that the inquiry code of the envelope attached to the packing material 107 is not read, the processing of S 707 is repeated.

  In S708, the CPU of the barcode reader 102 transmits the inquiry code (ABCDEFG) determined to be read in S707 to the worker terminal 103.

  At this point, the work state of the delivery work is in the state of "wait for inquiry CD" in FIG. At this time, even if the CPU 201 displays the display area 1010 corresponding to the current work in a display mode (for example, displaying with a larger luminance value) so as to emphasize more than the display areas 1006 to 1001, 1011 and 1012. Good.

  In step S709, the CPU 201 determines whether an inquiry code has been received from the barcode reader 102. If the CPU 201 determines that the inquiry code has been received from the bar code reader 102, it proceeds to the process of S710, and if it determines that the inquiry code has not been received from the bar code reader 102, it repeats the process of S709.

  In S710, the CPU 201 stores the inquiry code determined to be received in S709 in the RAM 203 (code receiving means). When the process of S710 is completed, the CPU 201 proceeds to the process of S711 of FIG. 7B.

  At this point, the work state of the delivery work is in the “wait for reading” state.

  In S711, the CPU of the barcode reader 102 determines again whether or not the code information has been read from the code 108 attached to the delivery item 101. If the CPU of the barcode reader 102 determines that the code information has been read again from the code 108 attached to the delivery item 101, the process proceeds to step S712. If the CPU of the barcode reader 102 determines that the code information has not been read again from the code 108 attached to the delivery item 101, the processing of S711 is repeated.

  In S712, the CPU of the barcode reader 102 transmits the code information (N1234031) determined to be read in S711 to the worker terminal 103.

  At this point, the work state of the delivery work is in the state of "notebook BCD wait 2" in FIG. At this time, the CPU 201 may display the display area 1011 corresponding to the current work in a display mode (for example, display with a larger luminance value) that emphasizes the display areas 1006 to 1010 and 1012 more.

  In step S <b> 713, the CPU 201 determines whether the code information read again from the code 108 has been received from the barcode reader 102. If the CPU 201 determines that the code information read again from the code 108 has been received from the bar code reader 102, the process proceeds to step S714. If the CPU 201 determines that the code information read again from the code 108 has not been received from the barcode reader 102, the process of S713 is repeated.

  In S714, the CPU 201 stores the received code information in the RAM 203, and stores in the RAM 203 an order number (1234031) in which N is deleted from the stored code information (N1234031) (identification information receiving means).

  The order number (1234031) from which N is deleted here is an example of the first delivered item identification information of the present invention.

  In S715, the CPU 201 receives the order number obtained by deleting N from the code information (N1234031) determined to be read again in S711, and the order number obtained by deleting L from the label code information (L1234031) determined in S702. On the basis of, it is checked whether the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S702. Thus, in addition to the confirmation in S706, the erroneous delivery prevention system 150 further based on the order reception information read from the code 108 of the delivery object 101 and the order reception information read from the label 109. , And checks the consistency of the delivery destination of the delivery item 101. Thereby, the misdelivery prevention system 150 can further reduce the possibility of misdelivery. The confirmation process in S715 is similar to the confirmation process in S706.

  For example, when the order number stored in S705 matches the order number stored in S714, the CPU 201 delivers the delivery object 101 indicated by the order number stored in S714 by the delivery destination printed on the label 109. Make sure it is ahead. In addition, for example, when the order number stored in S705 does not match the order number stored in S714, the delivery destination printed on the label 109 is the delivery object 101 indicated by the order number stored in S714. Check that it is not the shipping address of.

  When it is confirmed that the delivery destination printed on the label 109 is the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read again in S702, the CPU 201 performs the process of S716. Go to

  Further, when it is confirmed that the delivery destination printed on the label 109 is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S702, the CPU 201 performs the process of S715. repeat. In addition, if it is confirmed that the delivery destination printed on the label 109 is not the delivery destination of the delivery object 101 indicated by the order number included in the code information determined to be read in S702, the CPU 201 can erroneously deliver Information indicating that there is a sex may be output to the display 210 and the process of FIG. 7 may end.

At this point, the work state of the delivery work is in the state of "awaiting for insertion PB" in FIG. At this time, the CPU 201 may display the display area 1012 corresponding to the current work in a display mode (for example, display with a larger luminance value) that emphasizes more than the display areas 1006 to 1011.
Furthermore, when the second delivered item identification information stored in S705 matches the first delivered item identification information stored in S714, for example, the CPU 201 pastes the second delivered item identification information. Also confirm that the combination of the packaging material and the delivery items to be delivered in this packaging material is correct (confirmation means). On the contrary, since it is not correct when it does not correspond, it repeatedly performs confirmation until 2nd delivery thing identification information and 1st delivery thing identification information correspond.

  In S716, the CPU 201 determines whether or not the selection of the encapsulation completion button 1014 in the operation confirmation screen 1000 has been received based on the operation by the operator via the input device such as the KB 209. If the CPU 201 determines that the selection of the filling completion button 1014 has been received, the process proceeds to step S717. If the CPU 201 determines that the selection of the filling completion button 1014 is not received, the process of S716 is repeated.

In step S717, the CPU 201 notifies the application server 100 that the work of sealing the delivery object 101 having the received order number of 1234031 in the packing material 107 is completed. The CPU 201 notifies, for example, the message of the update information including the received order number (1234031) of the delivery item 101 to the application server 100.

  At this point, the work status of the delivery work is "wait for update information".

  In S718, the CPU of the application server 100 determines whether or not the message of the update information has been received from the worker terminal 103. If the CPU of the application server 100 determines that the message of the update information has been received from the worker terminal 103, the process proceeds to the processing of S719, and if it is determined that the message of the update information is not received from the worker terminal 103, S718. Repeat the process of

  In S719, the CPU of the application server 100 instructs the database server 105 to update the status of the delivery object of the order reception number included in the update information determined to be received in S718 to the status of encapsulation completion. The CPU of the database server 105 corresponds to the order number corresponding to the received instruction on the table showing the correspondence between the order number (identification information) of the delivery order stored in the external memory of the database server 105 and the state of the delivery order. Update the status to information indicating completion of encapsulation.

  Here, the delivery code of the first delivery item identification information accepted in S714 is associated with the inquiry code accepted in S709, and registered in the order information database (not shown) stored in the database server 105. (Registration means).

  In S720, the CPU of the application server 100 transmits, to the worker terminal 103, information indicating that the state of the delivery has been updated, as a response to the message transmitted in S717.

  At this point, the work status of the delivery work is "waiting for the next delivery work".

  FIG. 8 is a diagram showing an example of the content of a message communicated between the worker terminal 103 and the application server 100 in the barcode determination process of FIGS. 7A and 7B.

  The message in FIG. 8A is an example of a message transmitted from the worker terminal 103 to the application server 100 in S717, and indicates a request for updating the state of the delivery object 101. Hereinafter, this message will be referred to as an update request message. The update request message includes the following items: identification code, request code, status, bar code (order number), bar code (detail number), bar code (detail number branch number), inquiry code, and shipping date.

  The identification code is an item indicating a secret that only both parties can know in order to prevent unauthorized access such as camouflage in communication between the application server 100 and the worker terminal 103.

  The request code is an item indicating what kind of processing the processing requested to the application server 100 is. In the example of FIG. 8A, the request code is information indicating a request for updating the delivery status.

  Status is an item of 0: fixed.

The bar code (order reception number) is an item indicating the order reception number of the delivery after the delivery work is completed. When a plurality of products (notebook) are created with the same order reception number, this item is an item indicating information for identifying each of the plurality of products.

  The barcode (detailed number branch number) is an item indicating information for managing the number of images included in the delivery which is a notebook.

  The inquiry code is an item indicating the inquiry code determined to be read in S707.

  The shipping date is an item indicating the date when the delivery operation is completed.

  The message in FIG. 8B is an example of the message transmitted from the application server 100 to the worker terminal 103 in S720, and indicates that the update of the state of the delivery object 101 is completed. In the following, this message will be referred to as an update response message. The update response message includes an identification code, a request code, and an item of status.

  The identification code is an item indicating a secret that only both parties can know in order to prevent unauthorized access such as camouflage by communication between the application server 100 and the worker terminal 103.

  The request code is an item indicating that the request code is a response to the request from the worker terminal 103. In the example of FIG. 8B, the request code is information indicating that the update is completed.

  The status is an item indicating whether or not the execution result of the process is successful.

  In the present embodiment, the application server 100 receives the request from the worker terminal 103 and searches and updates the customer information with respect to the database server 105.

  However, the erroneous delivery prevention system 150 may not include the database server 105. In that case, the application server 100 may store the database unit in its own external memory or ROM. Then, in response to a request from the worker terminal 103, the application server 100 may search and update customer information in a database unit stored by itself.

  Furthermore, the erroneous delivery prevention system 150 may not include the application server 100 and the database server 105. In that case, the worker terminal 103 may store the database unit in its own external memory or ROM. Then, the worker terminal 103 may search and update the customer information in the database unit stored by itself.

  Further, in the present embodiment, the worker terminal 103 and the bar code reader 102 are separate devices. However, assuming that the worker terminal 103 has the function of the bar code reader 102, the erroneous delivery prevention system 150 may not include the bar code reader 102. In that case, the worker terminal 103 may be, for example, an information processing apparatus such as a smart phone or a tablet device having a code photographing function and a code reading function.

  FIG. 9 is a diagram showing an example of the inquiry code confirmation screen displayed in the inquiry code display process.

  The inquiry code confirmation screen 900 is a WEB screen that allows the worker to check the status of delivery in the received order information, which can be browsed from the WEB browser of the worker terminal 103 or another client terminal.

  The order receipt number 901 is a number for identifying the delivery under delivery.

  The shipping date 902 is an item indicating the date received by the vendor that actually delivers.

  The inquiry code 903 is an inquiry code for reliably tracking the packaging material of the delivery being delivered.

  FIG. 10 is a flowchart showing an example of the inquiry code display process. The inquiry code display process executed by the erroneous delivery prevention system 150 in the present embodiment will be described using the flowchart of FIG.

  In S1001, the CPU 201 of the worker terminal 103 transmits a display request for displaying the inquiry code confirmation screen to the WEB server 110.

  In S1002, the CPU 201 of the WEB server 110 receives the display request of the inquiry code confirmation screen, and searches the order information number 901, the shipping date 902, and the inquiry code 903 from the order information database of the database server 105.

  In S1003, the CPU 201 of the WEB server 110 reflects the search result of the order number 901, the shipping date 902, and the inquiry code 903 on the inquiry code confirmation screen, and transmits it to the worker terminal 103.

  In S1004 and S1005, the CPU 201 of the worker terminal 103 displays the search result of the order number 901, the shipping date 902, and the inquiry code 903 as an inquiry code confirmation screen and displays it.

(effect)
As described above, in the present embodiment, the erroneous delivery preventing system 150 reads the identification information of the delivery item read from the code 108 read via the barcode reader 102 and the code 108 in the label 109 attached to the packing material. It was decided to confirm whether or not the combination of the delivery item and the packaging material was the correct combination by the matching judgment with the identification information of the delivery item. Only when it is confirmed that the combination is correct, it is possible to link and register an inquiry code for tracking the delivered goods delivered to the packaging material in the database for managing the delivery of the delivered goods, and delivering The delivery status of the later deliverables can be reliably tracked by the correct inquiry code.

  Further, according to the present embodiment, the list of inquiry codes can be collectively confirmed.

  In addition, according to this embodiment, it becomes possible to reliably track even after delivery of a delivery containing information on an individual, and it is also possible to prevent personal information leakage.

(Modification)
As mentioned above, although one Embodiment of this invention was described, this invention can take an embodiment as a system, an apparatus, a method, a program, a recording medium, etc., for example. Specifically, the present invention may be applied to a system composed of a plurality of devices, or may be applied to an apparatus composed of one device.

  Further, the program in the present invention is a program capable of executing the processing method of the flowcharts shown in FIGS. 5, 7A, 7B and 10 in the computer, and the storage medium of the present invention is the processing in FIGS. A computer executable program is stored. Note that the program in the present invention may be a program for each processing method of each device in FIGS. 5, 7A, 7B, and 10.

  As described above, the recording medium recording the program for realizing the functions of the above-described embodiments is supplied to the system or apparatus, and the computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. The object of the present invention is also achieved by reading and executing.

  In this case, the program itself read out from the recording medium realizes the novel function of the present invention, and the recording medium recording the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, non-volatile memory card, ROM, EEPROM, silicon A disk etc. can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiment are realized, but also an operating system (OS) or the like running on the computer is actually executed based on the instructions of the program. A part or all of the processing may be performed, and the processing may realize the functions of the embodiments described above.

  Furthermore, after the program read out from the recording medium is written to the memory provided to the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is read based on the instruction of the program code. The case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the processing of the above-described embodiment is realized by the processing is also included.

  Further, the present invention may be applied to a system constituted by a plurality of devices or to an apparatus comprising a single device. The present invention can also be applied to the case achieved by supplying a program to a system or device. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can receive the effects of the present invention.

  Further, by downloading and reading out a program for achieving the present invention from a server on a network, a database or the like by a communication program, the system or apparatus can receive the effects of the present invention. In addition, the structure which combined each embodiment mentioned above and its modification is also contained in this invention altogether.

100 Application Server 103 Worker Terminal 102 Bar Code Reader 105 Database Server 110 WEB Server 150 Mis-delivery Prevention System

Claims (5)

An information processing apparatus that receives delivery item identification information that identifies a delivery item,
Code receiving means for receiving an inquiry code of a packing material to which an inquiry code for tracking a delivery after delivery is given;
Identification information receiving means for receiving first delivered item identification information of the delivered item to which the delivered item identification information is added;
A label is printed on which the received first delivery item identification information and the second delivery item identification information for identifying the delivery item to be delivered to the destination information are set as the destination information for each delivery item. Confirmation means for confirming whether or not the second delivered goods identification information of the packaging material after
Registration means for associating the received inquiry code with the received delivery item of the received first delivery item identification information;
Equipped with
The received inquiry code is not associated with the received delivery code of the first delivered item identification information and registered, until it is confirmed that the second delivered item identification information of the packaging material is matched. Information processing apparatus to be. Display means for collectively displaying the received inquiry code associated and registered, for which it has been confirmed that the second delivered item identification information of the packaging material is identical;
The information processing apparatus according to claim 1, further comprising:   3. The information processing apparatus according to claim 1, wherein the delivery includes contents including personal information. A control method of an information processing apparatus that receives delivery item identification information for identifying a delivery item,
A code accepting step of accepting the inquiry code of the packing material to which the code accepting means of the information processing apparatus is given the inquiry code for tracking the delivery after delivery;
An identification information receiving step of receiving identification information of first delivered goods identification information of the delivered goods to which the identification information receiving means of the information processing apparatus is added;
The first delivered item identification information received by the confirmation means of the information processing apparatus and the second delivered item identification information for identifying the delivered item to be delivered to the destination information are set in the destination information for each delivered item. And a confirmation step of confirming whether or not the second delivered goods identification information of the packaging material after the label printed in the above has been affixed,
A registration step in which the registration means of the information processing apparatus registers the received delivery code of the first delivered item identification information in association with the received inquiry code;
Including
The received inquiry code is not associated with the received delivery code of the first delivered item identification information and registered, until it is confirmed that the second delivered item identification information of the packaging material is matched. And the control method. A program that can be read and executed by an information processing apparatus that receives delivery item identification information that identifies a delivery item.
The information processing apparatus
Code receiving means for receiving an inquiry code of a packing material to which an inquiry code for tracking a delivery after delivery is given;
Identification information receiving means for receiving first delivered item identification information of the delivered item to which the delivered item identification information is added;
A label is printed on which the received first delivery item identification information and the second delivery item identification information for identifying the delivery item to be delivered to the destination information are set as the destination information for each delivery item. Confirmation means for confirming whether or not the second delivered goods identification information of the packaging material after
Registration means for associating the received inquiry code with the received delivery item of the received first delivery item identification information;
Make it work,
A program for associating the received inquiry code with the received delivery code of the first delivered item identification information and not registering it until it is confirmed that the second delivered item identification information of the packaging material is matched. .

Images