JP2019075614A - Telephone apparatus - Google Patents

Abstract

To provide a telephone apparatus that can be edited for a registered business message by the same sender even when a caller ID is different.SOLUTION: A telephone apparatus 1 includes a recording unit 22 that records a business message of a message by a caller, a data conversion unit 23 that converts the recorded business message into text data, a keyword extraction unit 24 that extracts a keyword indicating attribute information of the caller from the converted text data, a business message DB 41 in which the recorded business message and a keyword are registered in association with each other, and a business message search unit that searches the business message DB 41 for the registered business message with which the keyword extracted by the keyword extraction unit 24 matches according to a new business message from the caller and selects the registered business message as an edit target 25.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a telephone apparatus, and more particularly to a telephone apparatus having an answering machine function.

  Conventionally, there is known a telephone apparatus having an answering machine function of automatically sending a response message to an incoming call and recording a message from a caller. In a conventional telephone apparatus having an answering machine function, once a request message from a sender is registered, the sender may not be able to edit the registered request message later.

  Therefore, for example, Patent Document 1 identifies a caller on the basis of a caller ID in a telephone device having an answering machine function, and after a business message by the caller is registered, the same caller is notified of It discloses a technology that allows content confirmation and deletion of registered message messages.

JP 11-155018 A

  However, in the technology of Patent Document 1, when the caller ID is different, even if there is a request for editing the registered message from the same sender, the registered message can be edited. It was not.

  An object of the present invention is to provide a telephone apparatus capable of editing a registered business message by the same sender even if the caller numbers are different.

  In order to solve the problems described above, a telephone apparatus according to the present invention is a telephone apparatus that selects and edits a business message recorded by the sender according to an instruction from the caller, and from the sender A recording unit for recording the event as the message, a data conversion unit for converting the recorded event message into text data, and a keyword indicating attribute information of the sender from the converted text data Extracted by the keyword extraction unit according to a keyword extraction unit to be extracted, a condition message DB to register the recorded condition message and the keyword in association with each other, and a new condition message from the sender A registered message that matches the registered keyword is searched from the message message DB and selected for editing Characterized in that it comprises a di-searching unit.

  In the telephone device according to the present invention, the telephone device further comprises: a response unit for transmitting to the caller a response message for requesting an attribute information message including the keyword indicating the attribute information; Recording the attribute information message from the data conversion unit, the data conversion unit converts the recorded attribute information message into text data, and the keyword extraction unit converts the attribute information message converted by the data conversion unit. The keywords may be extracted from text data.

  Further, the telephone apparatus according to the present invention further comprises a message message editing unit which receives an editing instruction for the registered business message selected as the editing object from the caller and performs a designated editing process. May be

  According to the present invention, the recorded business message is converted into text data, the keyword indicating attribute information of the sender is extracted from the text data, and the business message and the extracted keyword are associated and registered. Even if the caller numbers are different, registered message messages with matching keywords can be retrieved and edited according to new message messages from the same sender.

FIG. 1 is a block diagram showing a configuration example of a telephone apparatus according to a first embodiment of the present invention. FIG. 2 is a view showing an example of the configuration of a business condition message DB according to the first embodiment of the present invention. FIG. 3 is a flow chart showing an operation example of the telephone device according to the first embodiment of the present invention. FIG. 4 is a flowchart showing an example of the process of editing a business message according to the first embodiment of the present invention. FIG. 5 is a sequence diagram showing an operation example of the telephone device according to the first embodiment of the present invention. FIG. 6 is a sequence diagram showing an operation example of the telephone device according to the second embodiment of the present invention.

  Hereinafter, preferred embodiments of the present invention will be described in detail with reference to FIGS. 1 to 6. The components common to the respective drawings are denoted by the same reference numerals.

First Embodiment
FIG. 1 is a block diagram showing an example of the configuration of a telephone device 1 according to a first embodiment of the present invention. As shown in FIG. 1, the telephone device 1 is connected to a telephone line L of a telephone network NW such as a public telephone network, ISDN (Integrated Services Digital Network), or an IP telephone network, and is connected to the telephone network NW. A voice call is made with the caller telephone terminal 6.

  The telephone device 1 includes a control unit 2, a network I / F 3, a storage device 4, a clock 5, and a bus 10. The telephone device 1 can be realized by a computer including the control unit 2 connected via the bus 10, the network I / F 3, the storage device 4, and the clock 5.

  The control unit 2 includes a response unit 21, a recording unit 22, a data conversion unit 23, a keyword extraction unit 24, and a condition message search unit 25, and controls, for example, a CPU, a ROM, and a RAM, and hardware resources thereof. It is realized by the cooperation with the program.

  The response unit 21 detects an incoming call from the caller telephone terminal 6, reads a response message stored in advance in a guidance message 42 of the storage device 4 to be described later, and sends it to the caller telephone terminal 6. The response message sent by the response unit 21 is a message of a content that requests the originator to send a message.

  In response to the response message from the response unit 21, the recording unit 22 records the message by the sender as a message message. The "message" is data obtained by converting a message from the sender into an audio signal. Similarly, in the following, "message" refers to data of an audio signal. The recording unit 22 temporarily stores the recorded business message. Further, the business message recorded by the recording unit 22 is registered in a business message DB of the storage device 4 described later.

  The data conversion unit 23 converts the business message recorded by the recording unit 22 into text data. More specifically, the data conversion unit 23 performs speech recognition with reference to a speech recognition database (not shown) or the like provided in the data conversion unit 23 in advance for a business message of a speech signal. The data conversion unit 23 converts the business message into a character string in units of one character, and outputs the corresponding text data. The speech recognition database is, for example, a database in which speech feature amounts and text data are stored in association with each other.

  The keyword extraction unit 24 extracts a keyword indicating attribute information of the sender from the text data of the business message converted by the data conversion unit 23. Specifically, the keyword extraction unit 24 extracts the company name and the name of the sender as keywords as attribute information. The keyword extraction unit 24 extracts a company name and a name from text data with reference to a dictionary such as a text data-word conversion dictionary (not shown) provided in advance. The keyword extracting unit 24 associates the extracted company name and name with the business message recorded by the recording unit 22 and registers the business message in the business message DB 41 of the storage device 4 described later.

  The event message search unit 25 sends a registered event message in which the keywords (company name and name) extracted by the keyword extraction unit 24 coincide with each other according to the event message from the sender. Search from the message DB 41 and select as an edit target.

  The business message editing unit 26 accepts from the sender an editing instruction for the business message selected by the business message search unit 25 to be edited, and performs a specified predetermined editing process. The predetermined editing process includes, for example, overwrite, addition, deletion, and confirmation of a business message. The details of the editing process will be described later.

  The network I / F 3 is a circuit unit that performs termination control of the telephone line L, and detects an incoming call from the caller telephone terminal 6 via the telephone network NW.

  The storage device 4 includes a readable and writable storage medium, and a drive device for reading and writing various information such as a program and data from and to the storage medium. For the storage device 4, a semiconductor memory such as a flash memory or a hard disk can be used as a storage medium. The storage device 4 has a business event message DB 41, a guidance message 42, and a program 43.

  The business message DB 41 is a database in which recorded business messages and keywords are registered in association with each other. As shown in FIG. 2, in the business condition message DB 41, “keyword” including “company name” and “name” is registered in association with “business condition message” which is voice data. The business message DB 41 includes “message ID” assigned to each registered business message, and “date and time” when the business message was recorded.

  For example, the date and time when the message message specified by the message ID "1" was recorded by the recording unit 22 is "2017/09/25/13: 00: 00" and the company name "AAA Corporation" and the name " The message message by the caller specified in “Yamada” is registered. The event message is, for example, data obtained by converting an audio event into an audio signal, such as “Yamu Yamada, Ltd., but next meeting time ...”. The business condition message DB 41 is not limited to the configuration shown in FIG. 2 and may include other additional information.

  The guidance message 42 is sent to the caller telephone terminal 6 when the response unit 21 sends out a response message in response to an incoming call from the caller telephone terminal 6 or when the condition message editing unit 26 edits the condition message. Includes operation guidance and the like to be sent out. In the following, "operation guidance" refers to operation guidance converted into an audio signal.

  The program 43 is a variety of programs for executing processing necessary for conversion processing of a business message into text data, extraction processing of a keyword, editing processing of a business message, and the like in the present embodiment.

  The clock 5 is a clock built in the telephone device 1, and the recording date and time of the business message is recorded based on the date and time indicated by the clock 5.

  The caller telephone terminal 6 is connected to the telephone device 1 via the telephone network NW. The caller telephone terminal 6 is wired or wirelessly connected to the telephone network NW, and may use, for example, a communication terminal such as a smart phone capable of making a voice call.

[Operation of telephone apparatus]
Next, the operation of the telephone apparatus 1 having the above-described configuration will be described using the flowcharts of FIGS. 3 and 4. First, upon detecting an incoming call from the caller telephone terminal 6 (step S1), the response unit 21 reproduces a response message and sends it to the caller telephone terminal 6 (step S2).

  As a response message to be reproduced, for example, a message including the sender's attribute information such as "I can not answer the phone now. Please give me your company name, name and message after the dial tone." It is sufficient if it makes a request for

  Next, the recording unit 22 records the message from the caller telephone terminal 6 in response to the response message (step S3). Subsequently, the data conversion unit 23 converts the recorded business message into corresponding text data (step S4). The data conversion unit 23 temporarily stores the converted text data.

  Next, the keyword extraction unit 24 extracts a company name and a name from the converted text data (step S5). The keyword extraction unit 24 temporarily stores the extracted company name and name.

  Next, the business message search unit 25 searches the business message DB 41 for a registered business message in which the extracted company name and name match, and the registered business message in which the company name and name match is a business message. If it exists in the message DB 41 (step S6: YES), the retrieved registered message is selected as an edit target, and the message message editing unit 26 executes an editing process (step S7).

  On the other hand, if there is no registered message with matching name and company name extracted in the business message DB 41 (step S6: NO), the keyword extraction unit 24 temporarily stores the company name And the name and the business message recorded by the recording unit 22 in step S3 are registered in the business message DB 41 in association with each other (step S8). At this time, the message message is registered together with the message ID and the information indicating the date and time when the message message was recorded.

  As described above, every time the telephone device 1 detects an incoming call from the caller telephone terminal 6, the message message by the caller is recorded, and from the text data of the recorded message message, the company name and name of the caller And extract. Then, the telephone device 1 searches for a registered business message whose name matches the company name from the business message DB 41, and if there is a registered business message by the caller, the searched business message is searched. Select for editing.

  Next, the process of editing a business message performed by the business message editor 26 will be described with reference to the flowchart of FIG. First, the event message editor 26 reproduces the operation guidance and sends it to the caller telephone terminal 6 (step S10).

  As the operation guidance to be played back, for example, “There is a registered message message. If you want to overwrite the message message,“ 1 ”, if you want to add the message message,“ 2 ”, If you want to delete the registered message, press "3". If you want to check the registered message, please press "4". Etc. can be used.

  The event message editing unit 26 accepts the selection of the editing instruction of the registered event message from the caller telephone terminal 6 (steps S11, S14, S15, S20), and performs the editing process according to the instruction (step S12). 13 13, S16 to S19, S21).

  More specifically, when the business message editing unit 26 receives the selection of the overwrite instruction "1" from the caller telephone terminal 6 (step S11: YES), the registered business message to be edited is displayed as the business message DB 41. From (step S12). Thereafter, the business message editing unit 26 associates the new business message recorded in step S3 with the company name and the name of the sender extracted in step S5, and registers them in the business message DB 41 (step S13).

  On the other hand, when the business message editing unit 26 receives the selection of the addition instruction "2" from the caller telephone terminal 6 (step S14: YES), the business message editing unit 26 additionally registers the business message with the company name and name. (Step S13).

  When the business message editing unit 26 receives the selection of the deletion instruction "3" from the caller telephone terminal 6 (step S15: YES), if there are a plurality of registered business message (step S16: YES), the registered message message is reproduced and sent to the caller telephone terminal 6 (step S17).

  Thereafter, the business message editing unit 26 receives the selection of the registered business message to be deleted from the caller telephone terminal 6 (step S18). Specifically, the business message editing unit 26 reproduces the operation guidance that makes it easier for the caller to select the registered business message to be deleted, and sends it to the caller telephone terminal 6.

  Thereafter, the business message editing unit 26 deletes the selected deletion target registered business message from the business message DB 41 (step S19). On the other hand, when only one registered business message is registered in the business message DB 41 (step S16: NO), the business message editing unit 26 deletes the registered business message (step S16). S19).

  Further, when receiving the selection of the confirmation instruction "4" from the caller telephone terminal 6 (step S20: YES), the event message editing unit 26 reproduces the registered event message (step S21).

[Operation sequence of telephone device]
Next, an operation sequence of the telephone device 1 according to the present embodiment will be described. FIG. 5 is a sequence diagram showing an operation example of the telephone device 1 according to the present embodiment.

  First, the caller telephone terminal 6 calls the telephone device 1 (step S101). The telephone device 1 detects an incoming call from the caller telephone terminal 6 (step S102), reproduces a response message for requesting a business message, and sends it to the caller telephone terminal 6 (step S103). A request message is sent from the caller telephone terminal 6 in response to a request for a request message according to the response message (step S104). The telephone device 1 records a business message (step S105), and converts it into corresponding text data (step S106).

  Thereafter, the telephone device 1 extracts a company name and a name from the converted text data (step S107). Then, the telephone device 1 associates the business condition message with the company name and the name, and registers the business condition message DB 41 (step S108).

  Thereafter, when the same caller makes a call from the caller telephone terminal 6 again (step S109), the telephone device 1 similarly detects an incoming call (step S110), and reproduces a response message for requesting a business message. (Step S111).

  When a request message is sent from the caller telephone terminal 6 in response to the response message (step S112), the telephone device 1 receives the message as in the case of the first incoming call from the caller telephone terminal 6. The message is recorded, converted into corresponding text data, and the company name and name are extracted from the text data (step S113).

  Next, the telephone device 1 searches the business condition message DB 41 for a registered business condition message in which the company name and the name match, and selects it as an edit target (step S114). Then, the telephone device 1 reproduces the operation guidance for requesting an editing instruction for the selected registered message to be edited, and sends it to the caller telephone terminal 6 (step S115).

  The caller telephone terminal 6 sends an editing instruction according to the operation guidance to the telephone device 1 (step S116). In response to the received editing instruction, the telephone device 1 executes the editing process of the registered business event message (step S117).

[Effect of First Embodiment]
As described above, according to the first embodiment, the telephone device 1 converts the message from the caller by the caller into text data, and uses the converted text data to indicate the attribute information of the caller. Extract company name and name. The telephone device 1 associates the event message with the extracted company name and name, and registers it in the event message DB 41. As a result, even if the calling party number is different, the telephone device 1 sends a registered business message whose name and company name coincide with each other according to a new business message from the same calling party. It can be searched from the DB 41 and can be edited.

  Further, in the telephone device 1 according to the present embodiment, the business message editing unit 26 deletes the registered business message selected as the editing target from the business message DB 41 in response to the overwrite instruction from the caller. The new business message recorded by the recording unit 22 may be associated with a keyword (company name and name) and registered in the business message DB 41. As a result, unnecessary data can be deleted from the business message DB 41, and the more effective business message DB 41 can be used.

  Further, in the telephone device 1 according to the present embodiment, the event message editing unit 26 records in response to an addition instruction from the caller in addition to the registered event message selected as the editing target, by the recording unit 22 The new message message may be associated with a keyword (company name and name) and registered in the message message DB 41. This allows the caller to leave the latest information as a business message.

  Further, in the telephone device 1 according to the present embodiment, the business message editing unit 26 deletes the registered business message selected as the editing target from the business message DB 41 in response to the deletion instruction from the caller. May be Thus, unnecessary data can be deleted from the business message DB 41. In addition, since the sender can delete old information, it is possible to prevent information confusion.

  Further, in the telephone device 1 according to the present embodiment, even if the business message editing unit 26 sends out the registered business message selected as the editing target to the caller according to the confirmation instruction from the caller. Good. This allows the caller to confirm the registered past business message.

Second Embodiment
Next, a second embodiment of the present invention will be described with reference to FIG. 1 and FIG. In the following description, the same components as those in the first embodiment described above are denoted by the same reference numerals, and the description thereof is omitted.

  The telephone device 1 according to the first embodiment records a business message from a sender including a company name and a name, converts it into corresponding text data, and converts the converted text data into a keyword. The company name and name were extracted. On the other hand, in the second embodiment, the response unit 21 requests the caller telephone terminal 6 of the caller for an attribute information message including a company name and a name, which are keywords indicating the attribute information of the caller. Send out a response message.

  The response unit 21 reproduces a response message for requesting an attribute information message including a company name and a name in response to an incoming call from the caller telephone terminal 6, and sends it to the caller telephone terminal 6.

Next, an operation sequence of the telephone device 1 according to the present embodiment will be described with reference to FIG.
First, the caller telephone terminal 6 calls the telephone device 1 (step S201). The telephone device 1 detects an incoming call (step S202), reproduces a response message requesting a company name and a name, and sends it to the caller telephone terminal 6 (step S203). In response to the request for the attribute information message including the company name and the name by the response message, the sender telephone terminal 6 sends an attribute information message including the company name and the name of the sender (step S204).

  Next, the telephone device 1 records an attribute information message including a company name and a name (step S205). The telephone device 1 converts an attribute information message including the recorded company name and name of the sender into corresponding text data, and extracts only the company name and name from the converted text data (step S206). .

  Next, the telephone device 1 reproduces a response message requesting a business condition message not including the company name and the name, and sends it to the caller telephone terminal 6 (step S207). In response to the response message, the caller telephone terminal 6 sends a business message not including the company name and the name to the telephone device 1 (step S208).

  Next, the telephone device 1 records a business message not including the company name and the name (step S209). Thereafter, the telephone device 1 associates a business message not including the recorded company name and name with the business name and the name extracted from the text data in step S206 and registers them in the business message DB 41 (step S210). .

  Thereafter, the caller telephone terminal 6 used by the same caller makes a call to the telephone device 1 (step S211), and the telephone device 1 detects an incoming call (step S212). Similarly, the telephone device 1 reproduces a response message requesting an attribute information message including the company name and the name of the sender (step S213).

  When an attribute information message including a company name and a name is sent from the caller telephone terminal 6 (step S214), the telephone device 1 records an attribute information message including a company name and a name (step S215). , Convert to corresponding text data. Then, the telephone device 1 extracts a company name and a name, which are keywords, from the converted text data (step S216).

  Thereafter, the telephone device 1 searches the business message DB 41 for a registered business message in which the extracted company name and name match, and selects it as an edit target (step S217). Next, the telephone device 1 reproduces the operation guidance for requesting the caller to edit the registered business message, and sends it to the caller telephone terminal 6 (step S218).

  The caller telephone terminal 6 sends an editing instruction to the telephone device 1 (step S219). In response to the received editing instruction, the telephone device 1 executes an editing process of the registered business message (step S220).

[Effect of Second Embodiment]
As described above, according to the second embodiment, the telephone device 1 has an attribute including the company name and the name of the caller in response to an incoming call from the caller telephone terminal 6 used by the caller. Information message is requested, recording of attribute information message including company name and name, and company name and name are extracted from converted text data. Then, the telephone device 1 separately records a business message that does not include the company name and the name. As a result, the telephone device 1 only needs to convert the attribute information message into text data, and when there is a second or later incoming call from the caller, the registered message editing process is executed more quickly. can do.

  Although the embodiments of the telephone apparatus and the editing management method of the present invention have been described above, the present invention is not limited to the described embodiments, and those skilled in the art can assume the scope of the invention described in the claims. It is possible to make various possible modifications.

  For example, in the embodiment described above, the case has been described where the calling party makes a plurality of calls from the same calling party telephone terminal 6 to the telephone device 1, but the calling party has a different calling party number every time The assigned caller telephone terminal may be used. For example, the case where the caller makes the first call from the fixed telephone installed in the company and makes the second call from the mobile phone outside the office corresponds to this.

  Further, in the embodiment described above, the case where the company name and the name of the sender are used as the keyword indicating the attribute information for specifying the sender has been described, but the keyword is not limited to the company name and the name . Also, the keyword may adopt a configuration including additional information in the company name and the name of the sender as long as the sender can be identified. This makes it possible to identify the sender more accurately.

  DESCRIPTION OF SYMBOLS 1 ... Telephone apparatus, 2 ... Control part, 3 ... Network I / F, 4 ... Storage device, 5 ... Clock, 6 ... A caller telephone terminal, 10 ... Bus, 21 ... Response part, 22 ... Recording part, 23 ... Data Conversion unit, 24: keyword extraction unit, 25: request message search unit, 26: request message editor, 41: request message DB, 42: guidance message, 43: program, L: telephone line, NW: telephone network .

Claims (3)

A telephone apparatus that selects and edits a message recorded by the sender according to an instruction from the caller,
A recording unit for recording a message from the sender as the message;
A data conversion unit for converting the recorded business message into text data;
A keyword extraction unit for extracting a keyword indicating attribute information of the sender from the converted text data;
A business message DB that associates and registers the recorded business message with the keyword;
A registered business message that matches the keyword extracted by the keyword extraction unit according to a new business message from the sender is searched from the business message DB and selected as an edit target And a message search unit. It further comprises a response unit for sending a response message requesting an attribute information message including the keyword indicating the attribute information to the sender.
The recording unit records the attribute information message from the sender;
The data conversion unit converts the recorded attribute information message into text data,
The telephone apparatus according to claim 1, wherein the keyword extraction unit extracts the keyword from the text data of the attribute information message converted by the data conversion unit.   The message message editing unit according to claim 1 or claim 2, further comprising: a message message editing unit that accepts an editing instruction for the registered business message selected as the editing object from the sender and performs a designated editing process. The telephone apparatus according to 2.

Images