JP2019053453A - Information processing device, information processing method, and program - Google Patents

Abstract

To set an appropriate priority in a plurality of services.SOLUTION: An information processing device (100) relating to this invention includes: a user/terminal information acquisition part (110) for acquiring attribute information of a user's attribute information or attribute information of a terminal (400); a providing service information acquisition part (120) for acquiring attribute information of a providing service; a priority calculation part (130) for deriving a user importance level among a plurality of users or a terminal importance level among the plurality of terminals (400) on the basis of the user's attribute information or the attribute information of the terminal (400), deriving a service importance level among a plurality of providing services on the basis of the attribute information of the providing service, deriving the degree of association between the plurality of users or the plurality of terminals (400) and the plurality of providing services, and calculating a service priority on the basis of the user importance level or the terminal importance level, the service importance level, and the degree of association; and a transmission part (140) for transmitting the service priority to a service providing server (300).SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information processing device, an information processing method, and a program, and more particularly, to an information processing device, an information processing method, and a program for setting priority for a service.

  For each service, there is known a technique for performing QoS (Quality of Service) control in consideration of user / terminal information and a service status in a server. Specifically, the level to the user based on the combination of attribute information on the route until the service is provided to the user, such as server processing load, network bandwidth load, information on the user receiving the service, etc. Control for determining whether to provide the service is known.

  An example of such QoS control is disclosed in Patent Document 1. Patent Document 1 discloses a technique for determining how much traffic is allocated to a certain user based on attribute information of a gateway, a base station, and a terminal (user) in a wireless network.

  Patent Document 2 discloses a process priority used for comparison between business process definitions, a task priority used for comparison between tasks to be executed, and a business priority based on business data such as comparison by a drafter. A technique for calculating an execution priority when a process is actually processed is disclosed.

Japanese Patent No. 5696845 JP 2008-40620 A

  However, with recent improvements in hardware capabilities and hardware virtualization technology, the number of cases where a certain service cannot occupy all resources related to a communication path is increasing. In such a case, it is not sufficient to perform QoS control in a situation where each service is closed to one service, and it is necessary to perform QoS control in consideration of the overall situation across multiple services. There is. For this reason, the technique disclosed in Patent Document 1 that performs QoS control in a situation where only one service is closed has a problem that it is difficult to appropriately perform QoS control for a plurality of services as a whole.

  Further, the technique disclosed in Patent Document 2 can calculate priorities among a plurality of processes, but does not consider the relevance between the plurality of processes and users of those processes. For this reason, the technique disclosed in Patent Document 2 has a problem that it is difficult to appropriately set priorities for a plurality of processes as a whole.

  The present invention has been made to solve such a problem, and provides an information processing apparatus, an information processing method, and a program capable of setting appropriate priorities for a plurality of services. With the goal.

  An information processing apparatus according to a first aspect of the present invention includes a user / terminal information acquisition unit that acquires user attribute information or terminal attribute information, a provided service information acquisition unit that acquires attribute information of a provided service, Based on user attribute information or terminal attribute information, user importance between a plurality of users or terminal importance between a plurality of terminals is derived, and between a plurality of provided services based on the provided service attribute information And derives the degree of association between the plurality of users or the plurality of terminals and the plurality of provided services, the user importance degree or the terminal importance degree, the service importance degree, and the relation A priority calculating unit that calculates a service priority based on the degree, and a transmission unit that transmits the service priority to a service providing server.

  The information processing method according to the second aspect of the present invention obtains user attribute information or terminal attribute information, obtains service service attribute information, and based on the user attribute information or the terminal attribute information. Deriving user importance between a plurality of users or terminal importance between a plurality of terminals, deriving service importance between a plurality of provided services based on attribute information of the provided service, Deriving the degree of association between the plurality of terminals and the plurality of provided services, and calculating a service priority based on the user importance or the terminal importance, the service importance, and the association Transmitting the service priority to a service providing server.

  The program according to the third aspect of the present invention obtains user attribute information or terminal attribute information, obtains service service attribute information, and based on the user attribute information or the terminal attribute information, Deriving user importance between users or terminal importance between a plurality of terminals, and deriving service importance between a plurality of provided services based on attribute information of the provided services, the plurality of users or the plurality of users A service priority is calculated based on the user importance level or the terminal importance level, the service importance level, and the association level, and the service priority level is calculated. The priority is transmitted to the service providing server, and the processing is executed by the processor.

  According to the present invention, it is possible to provide an information processing apparatus, an information processing method, and a program capable of setting appropriate priorities for a plurality of services.

It is a block diagram which shows the structural example of the service provision system concerning Embodiment 1 of this invention. It is a block diagram which shows the structural example of the user / terminal information management server concerning Embodiment 1 of this invention. It is a block diagram which shows the structural example of the service provision server concerning Embodiment 1 of this invention. It is a block diagram which shows the structural example of the information processing apparatus concerning Embodiment 1 of this invention. It is a figure which shows the example of the user's attribute information concerning Embodiment 1 of this invention. It is a figure which shows the example of the attribute information of the provision service concerning Embodiment 1 of this invention. It is a figure which shows the example of the user importance degree between several users concerning Embodiment 1 of this invention. It is a figure which shows the example of the service importance degree between the some provision service concerning Embodiment 1 of this invention. It is a figure which shows the example of the relevance of several users concerning Embodiment 1 of this invention, and several provision service. It is a figure which shows the example of the service priority concerning Embodiment 1 of this invention. It is a flowchart which shows the process example of the information processing apparatus concerning Embodiment 1 of this invention. It is a block diagram which shows the structural example of the service provision server concerning Embodiment 2 of this invention. It is a figure which shows the example of the operating condition information concerning Embodiment 2 of this invention. It is a block diagram which shows the structural example of the information processing apparatus concerning Embodiment 2 of this invention. It is a flowchart which shows the process example of the information processing apparatus concerning Embodiment 2 of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In each drawing, the same or corresponding elements are denoted by the same reference numerals, and redundant description is omitted as necessary for clarification of the description.

Embodiment 1
First, a configuration example of the service providing system 1000 according to the first exemplary embodiment of the present invention will be described using the block diagram of FIG. The service providing system 1000 includes an information processing apparatus 100, a user / terminal information management server 200, a service providing server 300, and a terminal 400. The information processing apparatus 100 can communicate with the user / terminal information management server 200 and the service providing server 300. The service providing server 300 can also communicate with the terminal 400. In the example of FIG. 1, the user / terminal information management server 200 and the terminal 400 are not connected by a line, but the user / terminal information management server 200 and the terminal 400 may be communicable.

  The terminal 400 is a terminal that requests a service from the service providing server 300. The terminal 400 is, for example, a smartphone, a tablet, a PC (Personal Computer), a disaster prevention wireless terminal, or the like. Although FIG. 1 shows an example in which there are four terminals 400, the number of terminals 400 is not limited to four.

  The user / terminal information management server 200 is a server that stores at least one of user attribute information corresponding to the terminal 400 and terminal 400 attribute information. The user / terminal information management server 200 centrally manages at least one of user attribute information corresponding to all terminals 400 and attribute information of all terminals 400. Note that all terminals 400 mean, for example, all terminals owned by all users of a certain company.

  The information processing apparatus 100 is an apparatus that calculates a service priority and transmits it to the service providing server 300. The information processing apparatus 100 is, for example, a PC or a server.

  The service providing server 300 is a server that controls service provision to the terminal 400 according to the load status of the service providing server 300 and the service priority calculated by the information processing apparatus 100.

  Next, the user / terminal information management server 200 according to the first embodiment of the present invention will be described using the block diagram of FIG. The user / terminal information management server 200 includes a user / terminal information storage unit 210.

  The user / terminal information storage unit 210 stores at least one of user attribute information corresponding to the terminal 400 and terminal 400 attribute information. The user attribute information includes, for example, information indicating the user's job title, information indicating the user's affiliation, and the like. Further, the attribute information of the terminal 400 is information indicating the type of the terminal 400, for example.

  Next, the service providing server 300 according to the first embodiment of the present invention will be described using the block diagram of FIG. The service provision server 300 includes a provision service information storage unit 310, a service provision availability determination unit 320, and a provision service group 330. The provided service group 330 includes a plurality of service providing units 340.

  The provided service information storage unit 310 stores provided service attribute information. The provided service attribute information is service attribute information provided by the service providing server 300 to the terminal 400. The provided service attribute information includes, for example, a service name, information indicating a service user, and the like. The service user is, for example, a user who has a deep business relationship with the service and normally uses the service.

  The service provision availability determination unit 320 receives a service request issued from the terminal 400. Further, the service provision availability determination unit 320 receives the service priority from the information processing apparatus 100. Further, the service provision availability determination unit 320 determines the load status of the service provision server 300. Furthermore, the service provision availability determination unit 320 determines whether to process a service request issued from the terminal 400 according to the service priority and the load status of the service provision server 300. When the service provision availability determination unit 320 processes a service request issued from the terminal 400, the service provision availability determination unit 320 notifies the corresponding service provision unit 340 in the provision service group 330 of the terminal 400 that is a service provision destination. Output information.

  The plurality of service providing units 340 are functional units that provide services according to roles such as business processing. When the service providing unit 340 receives information about the terminal 400 that is the service providing destination from the service providing availability determination unit 320, the service providing unit 340 provides the requested service to the terminal 400.

  Next, the information processing apparatus 100 according to the first embodiment of the present invention will be described using the block diagram of FIG. The information processing apparatus 100 includes a user / terminal information acquisition unit 110, a provided service information acquisition unit 120, a priority calculation unit 130, and a transmission unit 140.

  The user / terminal information acquisition unit 110 acquires user attribute information or terminal 400 attribute information from the user / terminal information storage unit 210. An example of user attribute information acquired by the user / terminal information acquisition unit 110 is shown in FIG. In the example illustrated in FIG. 5, none, a section manager, a section manager, and a section manager are associated with the positions of the user A, the user B, the user C, and the user D, respectively. In the example illustrated in FIG. 5, the development department, the development department, the sales department, and the human resources department are associated as the affiliations of the user A, the user B, the user C, and the user D, respectively.

  Then, user / terminal information acquisition section 110 outputs the acquired user attribute information or terminal 400 attribute information to priority calculation section 130.

  The provided service information acquisition unit 120 acquires provided service attribute information from the provided service information storage unit 310. An example of provided service attribute information acquired by the provided service information acquisition unit 120 is shown in FIG. In the example shown in FIG. 6, as service information attribute information, a service name and a service user are associated with each other. Specifically, the development information management and the development department are associated with each other. In addition, the sales information management and the sales department are associated with each other. Also, personnel information management and personnel department are associated with each other. Furthermore, work management and development department / sales department / personnel department are associated with each other.

  In the system in which the user / terminal information acquisition unit 110 acquires the attribute information of the terminal 400, the service name and the service using terminal may be associated with each other as the provided service attribute information.

  Then, the provided service information acquisition unit 120 outputs the acquired attribute information of the provided service to the priority calculation unit 130.

  The priority calculation unit 130 receives user attribute information or terminal 400 attribute information from the user / terminal information acquisition unit 110. Also, the priority calculation unit 130 receives the provided service attribute information from the provided service information acquisition unit 120.

  Further, the priority calculation unit 130 derives the user importance between the plurality of users or the terminal importance between the plurality of terminals 400 based on the received user attribute information or the terminal 400 attribute information. An example of user importance levels among a plurality of users is shown in FIG. In the example illustrated in FIG. 7, the priority calculation unit 130 derives a user importance coefficient based on a criterion that a service should be preferentially provided as a position is higher. Specifically, the priority calculation unit 130 sets the user importance coefficient to 0.8 for the user A who has no title. Also, the priority calculation unit 130 sets the coefficient of user importance to 1.0 for the chief user B. Further, the priority calculation unit 130 sets the user importance coefficient to 1.8 for the user C who is the general manager. Furthermore, the priority calculation unit 130 sets the user importance coefficient to 1.5 for the section manager user D.

  Note that the priority calculation unit 130 may derive a high terminal importance for a disaster prevention wireless terminal that is important in an emergency based on the attribute information of the terminal 400, for example.

  Further, the priority calculation unit 130 derives service importance levels among a plurality of provided services based on the received attribute information of the provided services. An example of service importance between a plurality of provided services is shown in FIG. In the example illustrated in FIG. 8, the priority calculation unit 130 gives priority to the services related to development / sales, and the service importance based on the criterion that the services related to personnel and work management should be lowered. Is derived. Specifically, the priority calculation unit 130 sets the service importance to 10 for development information management. The priority calculation unit 130 sets the service importance level to 8 for sales information management. The priority calculation unit 130 sets the service importance level to 5 for personnel information management. Furthermore, the priority calculation unit 130 sets the service importance level to 1 for work management.

  Further, the priority calculation unit 130 derives the degree of association between a plurality of users or a plurality of terminals 400 and a plurality of provided services. For example, for each of a plurality of users, the priority calculation unit 130 sets the coefficient of relevance to 1 when using a service normally used by the user himself, and otherwise does not relate to the business. Nevertheless, the coefficient of relevance is assumed to be 0.1.

  An example of the degree of association between a plurality of users and a plurality of provided services is shown in FIG. In the example shown in FIG. 9, in the development information management and work management, the development department is included in the service user. In addition, sales information management and personnel information management do not include a development department for service users. Therefore, for the user A belonging to the development department, the priority calculation section 130 sets the coefficient of relevance to development information management and work management to 1.0, and the coefficient of relevance to sales information management and personnel information management. Is set to 0.1. Similarly, for the user B belonging to the development department, the priority calculation section 130 sets the coefficient of relevance to development information management and work management to 1.0, and the coefficient of relevance to sales information management and personnel information management. Is set to 0.1.

  In the example shown in FIG. 9, the sales information management and the work management include a sales department in the service user. In addition, development information management and personnel information management do not include a sales department for service users. For this reason, the priority calculation unit 130 sets a coefficient of relevance between sales information management and work management for the user C belonging to the sales department to 1.0, and a coefficient of relevance with development information management and personnel information management. Is set to 0.1.

  In the example shown in FIG. 9, the personnel information management and the work management include the personnel department in the service user. In addition, development information management and sales information management do not include a human resources department for service users. For this reason, the priority calculation unit 130 sets the coefficient of relevance between the personnel information management and the work management for the user D belonging to the personnel department as 1.0, and the coefficient of the relevance between the development information management and the sales information management. Is set to 0.1.

  In addition, when the service name is associated with the service using terminal as the attribute information of the provided service, the priority calculating unit 130 determines that each of the plurality of terminals 400 corresponds to the service using terminal. The relevance factor may be set to 1; otherwise, the relevance factor may be set to 0.1.

  In addition, the priority calculation unit 130 calculates a service priority based on the user importance or the terminal importance, the service importance, and the association degree. Specifically, the priority calculation unit 130 calculates a service priority by multiplying a service importance, a coefficient of user importance or terminal importance, and a coefficient of relevance.

  An example of service priority is shown in FIG. In the example illustrated in FIG. 10, the priority calculation unit 130 sets the service priorities of development information management, sales information management, personnel information management, and work management for the user A to 8.0, 0.64, and 0.4, respectively. , 0.8. The priority calculation unit 130 sets the service priorities of development information management, sales information management, personnel information management, and work management for the user B as 10.0, 0.8, 0.5, and 1.0, respectively. calculate. The priority calculation unit 130 sets the service priorities of development information management, sales information management, personnel information management, and work management for the user C to 1.8, 14.4, 0.9, and 1.8, respectively. calculate. Furthermore, the priority calculation unit 130 sets the service priorities of development information management, sales information management, personnel information management, and work management for the user D as 1.5, 1.2, 7.5, and 1.5, respectively. calculate.

  As a result of this calculation, a result is output that it is necessary to give priority to the processing request for the sales information management of the sales department C manager, and then to give priority to the processing request for the development information management of the development department B manager.

  Note that the priority calculation unit 130 may derive service priorities in descending order of service priority, as illustrated in the example of FIG.

  Then, the priority calculation unit 130 outputs the calculated service priority to the transmission unit 140. Note that the priority calculation unit 130 may output the service priority together with the service priority to the transmission unit 140.

  The transmission unit 140 receives the service priority from the priority calculation unit 130. In addition, the transmission unit 140 transmits the received service priority to the service providing server 300. Specifically, the transmission unit 140 transmits the received service priority to the service provision availability determination unit 320 of the service provision server 300. As a result, the service priority is used as a criterion for determining service information availability in the service provision availability determining unit 320. For example, a service with a high service priority may be provided by the service providing unit 340, and a service with a low service priority may be provided at a later time or may be rejected. .

  The transmission unit 140 may transmit the service priority together with the service priority to the service provision availability determination unit 320 of the service provision server 300. For example, in a situation where up to 10 requests can be processed per unit time, when 16 types of requests of 4 users × 4 services arrive at a time from a plurality of terminals 400, the service provision availability determination unit 320 determines service priorities 1 to 10 May be determined to be processable. The service priority order may be derived by the service provision availability determination unit 320 based on the service priority.

  Next, a processing example of the information processing apparatus 100 according to the first embodiment of the present invention will be described using the flowchart of FIG.

  First, the information processing apparatus 100 acquires user attribute information or terminal 400 attribute information by the user / terminal information acquisition unit 110 (step S101).

  Next, the information processing apparatus 100 acquires the attribute information of the provided service by the provided service information acquisition unit 120 (step S102).

  Next, in the information processing apparatus 100, the priority calculation unit 130 derives the user importance between the plurality of users or the terminal importance between the plurality of terminals 400 based on the attribute information of the user or the attribute information of the terminal 400. (Step S103).

  Next, in the information processing apparatus 100, the priority calculation unit 130 derives service importance levels among a plurality of provided services based on the provided service attribute information (step S <b> 104).

  Next, the information processing apparatus 100 derives the degree of association between a plurality of users or a plurality of terminals 400 and a plurality of provided services by the priority calculation unit 130 (step S105).

  Next, the information processing apparatus 100 uses the priority calculation unit 130 to calculate the service priority based on the user importance or terminal importance, the service importance, and the association degree (step S106).

  Next, the information processing apparatus 100 transmits the service priority to the service providing server 300 using the transmission unit 140 (step S107).

  As described above, the information processing apparatus 100 according to the first embodiment of the present invention includes the user / terminal information acquisition unit 110 that acquires user attribute information or terminal 400 attribute information. Further, the information processing apparatus 100 includes a provided service information acquisition unit 120 that acquires attribute information of the provided service. In addition, the information processing apparatus 100 is configured to include a priority calculation unit 130. Further, the priority calculation unit 130 derives the user importance between the plurality of users or the terminal importance between the plurality of terminals 400 based on the user attribute information or the terminal 400 attribute information. Further, the priority calculation unit 130 derives service importance levels among a plurality of provided services based on the attribute information of the provided services. Further, the priority calculation unit 130 derives the degree of association between a plurality of users or a plurality of terminals 400 and a plurality of provided services. Further, the priority calculation unit 130 calculates a service priority based on the user importance or terminal importance, the service importance, and the association degree. Furthermore, the information processing apparatus 100 includes a transmission unit 140 that transmits service priority to the service providing server 300. That is, in the information processing apparatus 100 according to the first embodiment, not only the user importance level / terminal importance level and service importance level, but also the degree of association between a plurality of users or a plurality of terminals 400 and a plurality of provided services is provided. It is used as a parameter for calculating priority. Thereby, the information processing apparatus 100 according to the first embodiment can set appropriate priorities for a plurality of services.

Embodiment 2
Next, a service providing system 1000A according to the second exemplary embodiment of the present invention will be described. A service providing system 1000A according to the second embodiment includes an information processing apparatus 100A, a user / terminal information management server 200, a service providing server 300A, and a terminal 400. The configuration of the service providing system 1000A according to the second embodiment is the same as the configuration of the service providing system 1000 according to the first embodiment, and description and illustration are omitted.

  Next, the service providing server 300A according to the second embodiment will be described with reference to the block diagram of FIG. The service provision server 300 </ b> A includes a provision service information storage unit 310, a service provision availability determination unit 320, a provision service group 330, and an operation status information storage unit 350.

  The operating status information storage unit 350 stores operating status information of individual provided services. An example of the operation status information of each provided service is shown in FIG. In the example shown in FIG. 13, the development information management is down. Sales information management and personnel information management are in operation. Furthermore, work management is under maintenance.

  Next, the information processing apparatus 100A according to the second embodiment will be described with reference to the block diagram of FIG. The information processing apparatus 100A includes a user / terminal information acquisition unit 110, a provided service information acquisition unit 120, a priority calculation unit 130A, a transmission unit 140, and an operation status information acquisition unit 150.

  The operating status information acquisition unit 150 acquires operating status information of each provided service from the operating status information storage unit 350 of the service providing server 300A. In addition, the operation status information acquisition unit 150 outputs the acquired operation status information to the priority calculation unit 130A.

  The priority calculation unit 130A receives the operation status information from the operation status information acquisition unit 150. Further, the priority calculation unit 130A derives service importance levels among a plurality of provided services based on the received attribute information and operation status information of the provided services. That is, the priority calculation unit 130A uses the operating status information of each provided service as a parameter in addition to the attribute information of the provided service when deriving the service importance. For example, the priority calculation unit 130A may reduce the service importance of a service that is not in operation. In the example of FIG. 13, the priority calculation unit 130A may reduce the service importance of development information management that is down and work management that is under maintenance.

  The priority calculation unit 130A may use information other than the operation status information as a parameter when deriving the service importance. That is, the priority calculation unit 130A may change the service importance according to the situation. For example, the priority calculation unit 130A may change the service importance according to whether it is a weekday or a holiday. Specifically, the priority calculation unit 130A increases the importance of development information management and sales information management services that have a high business impact on weekdays, and important personnel information management and work management services on holidays. You may make it high.

  Next, a processing example of the information processing apparatus 100A according to the second exemplary embodiment of the present invention will be described using the flowchart of FIG.

  First, the information processing apparatus 100A acquires user attribute information or terminal 400 attribute information by the user / terminal information acquisition unit 110 (step S201).

  Next, the information processing apparatus 100A acquires attribute information of the provided service by the provided service information acquisition unit 120 (step S202).

  Next, the information processing apparatus 100A acquires the operation status information of each provided service by the operation status information acquisition unit 150 (step S203).

  Next, in the information processing apparatus 100A, the priority calculation unit 130A derives the user importance degree between the plurality of users or the terminal importance degree among the plurality of terminals 400 based on the attribute information of the user or the attribute information of the terminal 400. (Step S204).

  Next, in the information processing apparatus 100A, the priority calculation unit 130A derives the service importance between the plurality of provided services based on the attribute information and the operation status information of the provided services (step S205).

  Next, the information processing apparatus 100A derives the degree of association between a plurality of users or a plurality of terminals 400 and a plurality of provided services by the priority calculation unit 130A (step S206).

  Next, the information processing apparatus 100A uses the priority calculation unit 130A to calculate the service priority based on the user importance or terminal importance, the service importance, and the association degree (step S207).

  Next, the information processing apparatus 100A transmits the service priority to the service providing server 300A using the transmission unit 140 (step S208).

  As described above, in the information processing apparatus 100A according to the second embodiment of the present invention, the priority calculation unit 130A is configured to vary the service importance according to the situation. Thereby, in the information processing apparatus 100A according to the second embodiment, the service priority can be changed according to the situation. For this reason, in the information processing apparatus 100A according to the second embodiment, it is possible to set more appropriate priorities for a plurality of services as compared to the case where the service importance is fixedly used.

  In addition, the information processing apparatus 100A according to the second embodiment is configured to further include an operating status information acquisition unit 150 that acquires operating status information of each provided service. Further, in the information processing apparatus 100A according to the second embodiment, the priority calculation unit 130A is configured to derive the service importance between a plurality of provided services based on the attribute information and the operation status information of the provided services. . Thereby, in the information processing apparatus 100A according to the second embodiment, it is possible to set an appropriate priority according to the operating status of the service.

  In the above-described embodiment, when the user himself / herself uses a service that is normally used, the relevance coefficient is increased. Otherwise, the relevance coefficient is decreased. Not limited to this. For example, when a service that is not normally used by the user is used, the relevance coefficient may be increased on the assumption that the user needs to process it urgently.

  Further, in the above-described embodiment, it has been described that the service is given priority as the job title is higher, and the user importance coefficient is increased as the job title is higher. However, the present invention is not limited to this. For example, when a specific user is a business keyman, the user importance level of the user may be increased particularly.

  In the above-described embodiment, the present invention has been described as a hardware configuration, but the present invention is not limited to this. The present invention can also be realized by causing a processor such as a CPU (Central Processing Unit) included in the information processing apparatus to execute a computer program for performing the above-described processes.

  In the above example, the program can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (for example, flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (for example, magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / W, DVD (Digital Versatile Disc), BD (Blu-ray (registered trademark) Disc), semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM ( Random Access Memory)). The program may also be supplied to the computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

  Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the invention.

100, 100A Information processing apparatus 110 User / terminal information acquisition unit 120 Provided service information acquisition unit 130, 130A Priority calculation unit 140 Transmission unit 150 Operation status information acquisition unit 300, 300A Service provision server 400 Terminal

Claims (9)

User / terminal information acquisition means for acquiring user attribute information or terminal attribute information;
Provided service information acquisition means for acquiring provided service attribute information;
Based on the attribute information of the user or the attribute information of the terminal, a user importance degree among a plurality of users or a terminal importance degree between a plurality of terminals is derived, and a plurality of provided services are obtained based on the attribute information of the provided service. A service importance between the plurality of users or the plurality of terminals and the plurality of provided services, a user importance or the terminal importance, the service importance, A priority calculation means for calculating a service priority based on the relevance;
Transmitting means for transmitting the service priority to a service providing server;
An information processing apparatus comprising:   The information processing apparatus according to claim 1, wherein the priority calculation unit varies the service importance according to a situation. It further comprises an operating status information acquisition means for acquiring operating status information of each provided service,
The information processing apparatus according to claim 1, wherein the priority calculation unit derives the service importance based on attribute information of the provided service and the operation status information. Get user attribute information or terminal attribute information,
Get attribute information of provided service,
Based on the attribute information of the user or the attribute information of the terminal, the user importance between a plurality of users or the terminal importance between a plurality of terminals is derived,
Deriving service importance between a plurality of provided services based on the attribute information of the provided services;
Deriving the degree of association between the plurality of users or the plurality of terminals and the plurality of provided services,
Based on the user importance or the terminal importance, the service importance, and the relevance, a service priority is calculated,
Sending the service priority to a service providing server;
Information processing method including the above.   The information processing method according to claim 4, further comprising changing the service importance according to a situation. Further including obtaining operational status information of each provided service;
The information processing method according to claim 4 or 5, wherein the service importance is derived based on the attribute information of the provided service and the operation status information. Get user attribute information or terminal attribute information,
Get attribute information of provided service,
Based on the attribute information of the user or the attribute information of the terminal, the user importance between a plurality of users or the terminal importance between a plurality of terminals is derived,
Deriving service importance between a plurality of provided services based on the attribute information of the provided services;
Deriving the degree of association between the plurality of users or the plurality of terminals and the plurality of provided services,
Based on the user importance or the terminal importance, the service importance, and the relevance, a service priority is calculated,
Sending the service priority to a service providing server;
A program that causes a processor to execute processing.   The program according to claim 7, further causing the processor to execute a process of changing the service importance level according to a situation. Obtain operational status information for each provided service,
The program according to claim 7 or 8, further causing a processor to execute a process of deriving the service importance based on the attribute information of the provided service and the operation status information.

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