JP2018206338A - Information provision method, server, terminal, and information provision program - Google Patents

Abstract

To provide a visitor to an area with information that more conforms to the thing than in the past that the visitor wishes to know.SOLUTION: Provided is an information provision method for providing an answer to a question regarding an area. The method includes: acquiring from a plurality of terminals satisfying a prescribed condition a plurality of answer area information pertaining to an answer area that is the subject of an answer; acquiring, from one terminal satisfying the prescribed condition, question area information pertaining to a question area that is the subject of a question and question information that indicates the content of the question; specifying, on the basis of the plurality of answer area information and the question area information, one or more transmission destination terminals from among the plurality of terminals to which the question information is transmitted, and transmitting the question information to the one or more transmission destination terminals; acquiring, from at least one of the one or more transmission destination terminals, one or more answer information that indicates the content of an answer to the content of the question indicated by the question information; and transmitting the one or more answer information to the one terminal.SELECTED DRAWING: Figure 14

Description

  The present invention relates to an information providing method for providing information to a user, a server, a terminal, and an information providing program.

  2. Description of the Related Art Conventionally, a technique for providing information about an area such as a traveler to a visitor to a specific area (area) is known (see, for example, Patent Document 1).

JP 2012-190244 A

  However, in the above conventional technique, the information to be provided is information stored in advance, and therefore, the information is not necessarily information that matches a matter that a visitor to the area wants to know.

  Therefore, the present invention provides an information providing method, a server, a terminal, and an information providing program capable of providing information that is more suitable for the person who wants to know to a visitor to the area than before. Objective.

  In order to achieve the above object, an information providing method according to an aspect of the present disclosure is an information providing method for providing an answer to a question about an area, and is a target of answers from a plurality of terminals that satisfy a predetermined condition. A plurality of answer area information related to the answer area to be obtained, and from one terminal satisfying the predetermined condition, the question area information related to the question area targeted for the question and the question information indicating the content of the question are obtained Then, based on the plurality of answer area information and the question area information, one or more destination terminals that transmit the question information are identified from the plurality of terminals, and the one or more destination terminals Transmitting at least one of the one or more destination terminals, obtaining one or more pieces of answer information indicating the contents of the answer to the contents of the question indicated by the question information, On the terminal And transmits the one or more response information.

  An information providing method according to an aspect of the present disclosure is an information providing method performed by a terminal including a display unit, and includes question area information regarding a question area to be a question and question information indicating the content of the question The question area information and the question information are transmitted to the server, and the server obtains the question information from one or more external terminals specified by the server based on the question area information. One or more pieces of answer information indicating the contents of answers to the contents of the question are acquired from the server.

  An information providing method according to an aspect of the present disclosure is an information providing method performed by a terminal including a display unit, obtains answer area information related to an answer area to be answered, and sends the answer area information to a server Question information indicating the content of a question acquired by the server from an external terminal, and the question transmitted from the server by the server being identified by the server based on the answer area information Information is acquired, response information indicating the content of the response to the content of the question indicated by the question information is acquired, and the response information is transmitted to the server.

  In addition, the server according to one aspect of the present disclosure acquires a plurality of answer area information related to answer areas to be answered from a plurality of terminals that satisfy a predetermined condition, and from a terminal that satisfies the predetermined condition. The plurality of answer areas based on the question area information related to the question area to be questioned, the question information indicating the contents of the question, the plurality of answer area information, and the question area information. The acquisition unit comprises: a specifying unit that specifies one or more destination terminals that transmit the question information from among the terminals; and a transmission unit that transmits the question information to the one or more destination terminals. Further, at least one of the one or more destination terminals acquires one or more answer information indicating the contents of the answer to the question indicated by the question information, and the transmission unit further includes the one For other devices , Transmitting the one or more response information.

  In addition, the terminal according to one aspect of the present disclosure includes a display unit, an acquisition unit that acquires question area information about a question area that is a question target, and question information that indicates the content of the question, and the question area information And a transmission unit that transmits the question information to a server, and the acquisition unit is further acquired by the server from one or more external terminals specified by the server based on the question area information. One or more pieces of answer information indicating the contents of answers to the contents of the question indicated by the question information are acquired from the server.

  In addition, a terminal according to an aspect of the present disclosure includes a display unit, an acquisition unit that acquires response area information related to an answer area to be answered, and a transmission unit that transmits the answer area information to a server. The acquisition unit is a question information indicating the content of a question acquired by the server from an external terminal, and the terminal is specified by the server based on the answer area information. The question information transmitted from the server is acquired, and answer information indicating the content of an answer to the question content indicated by the question information is acquired, and the transmission unit further transmits the answer information to the server. To do.

  An information providing program according to an aspect of the present disclosure is an information providing program for causing a computer to execute an information providing process for providing an answer to a question about an area, and the information providing process includes a predetermined condition. Processing for obtaining a plurality of answer area information related to answer areas to be answered from a plurality of terminals satisfying the above, and question area information relating to question areas to be questioned from one terminal satisfying the predetermined condition One or more of transmitting the question information from the plurality of terminals based on the processing for obtaining the question information indicating the content of the question, the plurality of answer area information, and the question area information From at least one of the process of identifying the destination terminal, the process of transmitting the question information to the one or more destination terminals, and the one or more destination terminals Includes a process of acquiring one or more answer information indicating the contents of the answer to the content of the question indicated by the question information, the to one terminal, a process of transmitting the one or more reply information.

  An information providing program according to an aspect of the present disclosure is an information providing program for causing a computer including a display unit to execute an information providing process that provides an answer to a question about an area, and the information providing process includes: Processing for obtaining question area information relating to a question area to be questioned, question information indicating the content of the question, processing for transmitting the question area information and the question information to a server, and the question area Processing for acquiring, from the server, one or more answer information indicating the content of the answer to the question content indicated by the question information acquired by the server from one or more external terminals specified by the server based on the information And including.

  An information providing program according to an aspect of the present disclosure is an information providing program for causing a computer including a display unit to execute an information providing process that provides an answer to a question about an area, and the information providing process includes: A process for obtaining answer area information relating to an answer area to be answered, a process for transmitting the answer area information to a server, and question information indicating the content of the question obtained by the server from an external terminal, , Processing for obtaining the question information transmitted from the server by specifying the computer by the server based on the answer area information, and answer information indicating the content of the answer to the question content indicated by the question information And a process of transmitting the answer information to the server.

  According to the information providing method, the server, the terminal, and the information providing program according to an aspect of the present disclosure, it is possible to provide information that is more appropriate to the person that the person wants to know than before.

FIG. 1 is a block diagram illustrating a configuration of an information providing system according to an embodiment. FIG. 2 is a block diagram showing a circuit configuration of the terminal according to the embodiment. FIG. 3 is a block diagram illustrating a functional configuration of the terminal according to the embodiment. FIG. 4 is a schematic diagram illustrating an example in which the acquisition unit according to the embodiment acquires the question area information. FIG. 5A is a schematic diagram illustrating an example of a chat format image. FIG. 5B is a schematic diagram illustrating an example of a chat format image. FIG. 6A is a schematic diagram showing an image in the first chat format. FIG. 6B is a schematic diagram showing an image in the second chat format. FIG. 6C is a schematic diagram illustrating a third chat format image. FIG. 7 is a block diagram illustrating a circuit configuration of the server according to the embodiment. FIG. 8 is a block diagram illustrating a functional configuration of the server according to the embodiment. FIG. 9A is a schematic diagram illustrating an example of a chat format image. FIG. 9B is a schematic diagram showing an answer database. FIG. 10 is a schematic diagram illustrating an example of a chat format image. FIG. 11 is a flowchart of the terminal registration process. FIG. 12 is a schematic diagram illustrating an example of a registered input image. FIG. 13 is a flowchart of the question side chat start process. FIG. 14 is a flowchart of the destination terminal specifying process. FIG. 15 is a flowchart of the answer-side chat start process.

  An information providing method according to an aspect of the present disclosure is an information providing method for providing an answer to a question about an area, and a plurality of answers related to an answer area to be answered from a plurality of terminals that satisfy a predetermined condition The area information is obtained, and from one terminal satisfying the predetermined condition, the question area information relating to the question area to be questioned and the question information indicating the content of the question are obtained, and the plurality of answer area information And identifying one or more destination terminals that transmit the question information from the plurality of terminals based on the question area information, and transmitting the question information to the one or more destination terminals. , One or more pieces of answer information indicating the contents of answers to the contents of the question indicated by the question information are acquired from at least one of the one or more destination terminals. Answer information To send.

  According to the information providing method, for one terminal from which the question area information and the question information are obtained, the question information obtained from the terminal from which the answer area information that matches the question area information is obtained. Answer information indicating an answer to the contents of the question can be transmitted.

  Thereby, the visitor of the area using one terminal can obtain the answer information according to the question.

  For this reason, according to the above information providing method, it is possible to provide information that is more appropriate for the person who wants to know the visitor to the area than before.

  An information providing method according to an aspect of the present disclosure is an information providing method performed by a terminal including a display unit, and includes question area information regarding a question area targeted for a question and question information indicating the content of the question. Obtaining the question area information and the question information to a server, and acquiring the question indicated by the question information acquired by the server from one or more external terminals specified by the server based on the question area information. One or more pieces of answer information indicating the contents of answers to the contents are acquired from the server.

  According to the information providing method, the terminal that has acquired the question area information and the question information from the visitor to the area that uses the terminal is acquired from the external terminal that is specified based on the question area information. Answer information indicating an answer to the question content of the question information can be acquired.

  Thereby, a visitor to the area using the terminal can obtain answer information corresponding to the question.

  For this reason, according to the above information providing method, it is possible to provide information that is more appropriate for the person who wants to know the visitor to the area than before.

  An information providing method according to an aspect of the present disclosure is an information providing method performed by a terminal including a display unit, obtains answer area information related to an answer area to be answered, and transmits the answer area information to a server And the question information indicating the content of the question acquired from the external terminal by the server, wherein the question information transmitted from the server is identified by the server based on the answer area information. Obtaining, obtaining answer information indicating the contents of the answer to the question contents indicated by the question information, and transmitting the answer information to the server.

  According to the above information providing method, a terminal used for a supporter of an answer area that can provide an answer about the answer area can acquire question information based on the answer area information acquired from the supporter from the server. it can. Then, the terminal can obtain answer information indicating the contents of the answer to the question contents of the question information from the supporter and transmit the answer information to the server.

  As a result, the terminal can transmit answer information in accordance with the contents of the question to the server as information that can be provided to visitors to the area.

  For this reason, according to the above information providing method, it is possible to provide information that is more appropriate for the person who wants to know the visitor to the area than before.

  Hereinafter, specific examples of the information providing system according to one aspect of the present disclosure will be described with reference to the drawings. Each of the embodiments shown here shows a specific example of the present disclosure. Therefore, numerical values, shapes, components, arrangement and connection forms of components, and steps (processes) and order of steps shown in the following embodiments are merely examples, and do not limit the present disclosure. . Among the constituent elements in the following embodiments, constituent elements that are not described in the independent claims can be arbitrarily added. Each figure is a mimetic diagram and is not necessarily illustrated strictly.

(Embodiment)
Here, as one aspect of the present disclosure, an information providing system for providing information useful to a visitor to a visitor who visits a specific area will be described. This information providing system accepts questions about the area from the visitor. The information providing system provides the visitor with an answer to the question by a supporter that supports the area.

  Details of the information providing system will be described below with reference to the drawings.

[1. Constitution]
FIG. 1 is a block diagram illustrating a configuration of an information providing system 100 according to an aspect of the present disclosure.

  As shown in FIG. 1, the information providing system 100 includes a server 1 and a plurality of terminals 2 (here, for example, a terminal 2a, a terminal 2b, a terminal 2c, and a terminal 2d) that communicate with the server 1. Is done.

[1-1. Terminal]
FIG. 2 is a block diagram illustrating a circuit configuration of the terminal 2.

  As illustrated in FIG. 2, the terminal 2 includes a processor 11, a memory 12, a communication circuit 13, a display device 14, an input device 15, and a position estimation device 16.

  The processor 11 controls the operations of the memory 12, the communication circuit 13, the display device 14, the input device 15, and the position estimation device 16 by executing a program stored in the memory 12.

  The memory 12 stores a program executed by the processor 11. Further, a part of the storage area of the memory 12 is used as a working area when the processor executes a program.

  For example, the communication circuit 13 includes a communication LSI and an antenna, and communicates with the server 1.

  The display device 14 includes, for example, a flat panel such as a liquid crystal display, and displays an image on the display surface.

  The input device 15 includes, for example, a transparent touch pad superimposed on the display surface of the display device 14, and receives an operation by the user and converts it into an electrical signal.

  The position estimation device 16 includes, for example, a GPS signal reception circuit that receives a GPS signal, and a position estimation circuit that estimates a position where the GPS signal is received based on the received GPS signal, and is based on the GPS signal. Thus, the position of the terminal 2 is estimated.

  In the terminal 2, the processor 11 executes a program stored in the memory 12 and controls operations of the memory 12, the communication circuit 13, the display device 14, the input device 15, and the position estimation device 16. With this, various functions are realized.

  FIG. 3 is a block diagram illustrating a functional configuration of the terminal 2.

  As illustrated in FIG. 3, the terminal 2 includes an acquisition unit 21, a transmission unit 22, an image generation unit 23, a display unit 24, and a position estimation unit 25.

  In the acquisition unit 21, for example, the processor 11 executes a program stored in the memory 12, and performs operations of the memory 12, the communication circuit 13, the display device 14, the input device 15, and the position estimation device 16. It is realized by controlling.

  The acquisition unit 21 acquires question area information related to a question area to be a question and question information indicating the content of the question. More specifically, for example, the acquisition unit 21 may receive the question area information and the question information from the user by receiving an information input operation to the input device 15 by the user using the terminal 2. Good.

  The question area information may be any information as long as the information can identify the position. For example, the question area information may be information indicating an administrative division such as a municipality, or information indicating a landmark name such as a station or a facility.

  For example, when the question area information indicates a landmark name, a predetermined range that is automatically set to include the landmark may be set as the question area, or a predetermined range that is set in advance by the user so as to include the landmark. The range may be the question area.

  The question information may be information including a character string in a question format, or may be information including a character string that is not in a question format. For example, the question information may be a character string “I want to go to a spiritual place”.

  Moreover, the acquisition part 21 is the content of the answer with respect to the content of the question which the server 1 acquired from the 1 or more external terminals (terminal 2 other than the own terminal) specified by the server 1 based on the question area information. One or more pieces of answer information indicating “” are acquired from the server 1.

  For example, as the answer information when the question information is a character string “I want to go to a spiritual place”, an example of a character string “What about Namba Yasaka Shrine?” Can be considered.

  Note that the specifying method in specifying the terminal 2 based on the question area information performed by the server 1 will be described later.

  Furthermore, for example, the acquisition unit 21 may acquire the question area information by receiving an operation for specifying the question area from the user of the terminal 2 in a state where a map is displayed on the display unit 24.

  FIG. 4 is a schematic diagram illustrating an example of how the acquisition unit 21 acquires the question area information in a state where a map is displayed on the display unit 24.

  Here, for example, a transparent touchpad that constitutes the input device 15 that is superimposed on the display surface of the liquid crystal display that constitutes the display device 14 receives a touch operation by the user.

  As shown in FIG. 4, the display unit 24 displays the respondent mark 102 (for example, the respondent mark 102 a to the respondent mark 102 i) indicating the position of the other terminal 2 on the map. Alternatively, the questioner mark 101 indicating the position of the terminal may be displayed. The position of each terminal 2 may be the position of each terminal 2 estimated by a position estimation unit 25 (described later) included in each terminal 2. Further, the terminal 2 and the respondent mark 102 may correspond one-to-one, or one respondent mark representing the plurality of terminals 2 may correspond to the plurality of terminals 2. .

  For example, the user of the terminal 2 performs a touch operation on one or more respondent marks 102 (here, for example, the respondent mark 102c and the respondent mark 102e) from among the respondent marks 102 displayed on the map. Thus, a predetermined range (for example, the region 112c and the region 112e here) around the respondent mark 102 may be specified as the question area.

  Further, for example, the user of the terminal 2 may specify the surrounded area (for example, the area 120) as the question area by performing a touch operation surrounding the desired area with a finger or the like.

  For example, the user of the terminal 2 may specify a region specified by the address or the like as a question area by inputting a character string such as an address visually recognized on the map.

  For example, the display unit 24 visually recognizes a region where other terminals 2 are densely present, a region where other terminals 2 are sparsely present, a region where other terminals 2 are not present, and the like like a heat map on a map. Display that can be performed may be performed.

  Further, the acquisition unit 21 generates the question area information based on the information indicating the estimated position of the terminal 2 output from the position estimation unit 25 (described later) that estimates the position of the terminal 2, for example. Area information may be acquired. Here, for example, the acquisition unit 21 generates question area information from the position of the terminal 2 estimated by the position estimation unit 25 using a predetermined range (for example, the region 103) set in advance by the user as a question area. May be.

  In addition, the acquisition unit 21 acquires response area information related to an answer area to be answered. More specifically, for example, the acquisition unit 21 may acquire answer area information from the user by accepting an input operation of information to the input device 15 by the user using the terminal 2.

  The answer area information may be any information as long as the information can identify the position, similarly to the question area information.

  The acquisition unit 21 is question information indicating the content of a question acquired from an external terminal (terminal 2 other than the own terminal) by the server 1, and the own terminal is specified by the server 1 based on the answer area information. Thus, the question information transmitted from the server 1 is acquired.

  The specification of the terminal 2 based on the answer area information performed by the server 1 will be described later.

  Moreover, the acquisition unit 21 acquires answer information indicating the content of an answer to the question content indicated by the question information. More specifically, for example, the acquisition unit 21 may acquire answer information from the user by accepting an information input operation to the input device 15 by the user using the terminal 2.

  Returning to FIG. 3 again, the description of the functional configuration of the terminal 2 will be continued.

  The transmission unit 22 is realized, for example, when the processor 11 executes a program stored in the memory 12 and controls operations of the memory 12 and the communication circuit 13.

  The transmission unit 22 transmits the question area information and the question information to the server 1.

  Further, the transmission unit 22 transmits the answer area information to the server 1.

  In addition, the transmission unit 22 transmits the answer information to the server 1.

  Further, for example, when the acquisition unit 21 does not acquire the answer information within a period from when the acquisition unit 21 acquires the question information transmitted from the server 1 until a predetermined time elapses, You may suppress transmission of the reply information to the server 1.

  The image generation unit 23 is realized, for example, when the processor 11 executes a program stored in the memory 12 and controls the operations of the memory 12, the display device 14, and the position estimation device 16.

  The image generation unit 23 generates one or more chat format images based on the question information and at least one of the one or more answer information.

  5A and 5B are schematic diagrams illustrating an example of a chat format image generated by the image generation unit.

  In the example of FIG. 5A, the question information includes information indicating an English character string “I want to go to spiritual place.”, And the answer information indicates an English character string “Hi, Mary!” This is an example of a chat-style image in the case where information is included and other response information includes information indicating the English text "Namba Yasaka Shrine is popular." Then, the information example of FIG. 5B, "I want to go to a spiritual place." To the question information includes information indicating a string of Japanese that, that the answer information, indicating the Japanese character string "Hello." This is an example of an image in a chat format in the case where information indicating a Japanese character string “whether it is Namba Yasaka Shrine?” Is included in other answer information. Further, in the example of FIG. 5B, the terminal 2 (hereinafter, also referred to as “questioner terminal”) that acquired the question information from the user by accepting the input operation by the user in the chat format image. It contains a map with a mark indicating the location.

  Returning to FIG. 3 again, the description of the functional configuration of the terminal 2 will be continued.

  Furthermore, the image generation unit 23 may generate a chat-format image based on, for example, user attributes registered in advance.

  Here, for example, when the user attribute registered in advance in the terminal indicates a first language (for example, Japanese), a second character string made of a second language (for example, French) different from the first language is included in the response information. When the information to be shown is included, in the generation of the chat format image, the generated chat format image may include the first character string obtained by translating the second character string into the first language. Further, for example, when both the first language and the second language are languages other than English, in the generation of the chat format image, the second character string is further added to the generated chat format image. It is good also as including the 3rd character string translated into.

  As shown in FIG. 5A and FIG. 5B, the image generation unit 23 accepts an input operation by the questioner terminal and the user 2, thereby acquiring the answer information from the user (hereinafter referred to as “respondent terminal”). Are associated with each other on a one-to-one basis to generate an image of each chat format.

  For example, in a state where a questioner terminal and a respondent terminal are associated one-to-one, an image in a chat format generated by the image generation unit 23 of the questioner terminal and an image generation unit 23 of the respondent terminal The generated chat format image may be the same image or different images, for example.

  Further, for example, the image generation unit 23 generates a chat format image by limiting the number of pieces of question information included in one chat format image to a number that is automatically set or set by the user. May be.

  The display unit 24 is realized, for example, when the processor 11 executes a program stored in the memory 12 and controls operations of the memory 12 and the display device 14.

  The display unit 24 displays one or more chat format images generated by the image generation unit 23.

  Furthermore, the display unit 24 whose own terminal is the questioner terminal acquires, for example, the first answer information acquired by the server 1 from the first external terminal and the second answer information acquired by the server 1 from the second external terminal. In this case, in response to an operation from the user, a second chat image generated based on the question information and the first answer information, and a second image generated based on the question information and the second answer information. Alternatively, the chat image may be displayed alternatively.

  Furthermore, the display unit 24 whose own terminal is the respondent terminal, for example, from the server 1, the first question information that the server 1 has acquired from the first external terminal and the second question that the server 1 has acquired from the second external terminal. When the information is acquired, when the first answer information corresponding to the first question information and the second answer information corresponding to the second question information are acquired, the first question information according to the operation from the user And a first chat format image generated based on the first answer information and a second chat format image generated based on the second question information and the second answer information are alternatively displayed. It is good.

  FIG. 6A is a schematic diagram showing an image of a first chat format generated by associating a questioner terminal and a first respondent terminal in a one-to-one correspondence, and FIG. 6B shows a questioner terminal and a second one. FIG. 6C is a schematic diagram showing a second chat format image generated in a one-to-one correspondence with the respondent terminals of FIG. 6, and FIG. 6C is a one-to-one correspondence between the questioner terminal and the third respondent terminal It is a schematic diagram which shows the image of the 3rd chat format produced | generated by attaching.

  For example, the display unit 24 may display one chat-format image on the entire display surface of the display device 14, or may divide the display surface into a plurality of sub-screens to display a plurality of chat-format images. One screen may be displayed for each screen. However, when the display surface of the display device 14 is relatively small, from the viewpoint of visibility and operability, a single chat format image is displayed on the entire display surface without dividing the display surface into a plurality of sub-screens. It is desirable to do.

  For example, when the number of chat format images generated by the image generation unit 23 is set to 3 on the terminal 2, the display unit 24 of the terminal 2 displays one chat format image on the entire display surface. When being displayed, the display unit 24 displays the first chat format image, the second chat format image, and the third chat format image in response to an input operation such as a swipe by the user. Alternatively, it may be switched and displayed.

  For example, when there is a chat format image that can be displayed in addition to the currently displayed chat format image, the display unit 24 displays other chat format images that can be displayed on the displayed chat format image. A mark (for example, “...”) Indicating that an image exists may be included and displayed. In this case, the display unit 24 may switch the chat format image according to the user's touch operation on the “...” Mark. The chat-type screen may be switched in accordance with an operation in combination with the operation.

  Returning to FIG. 3 again, the description of the functional configuration of the terminal 2 will be continued.

  The position estimation unit 25 is realized by the processor 11 executing a program stored in the memory 12 and controlling the operation of the memory 12 and the position estimation device 16.

  The position estimation unit 25 estimates the position of the own terminal and outputs position information indicating the estimated position of the own terminal.

  FIG. 7 is a block diagram illustrating a circuit configuration of the server 1.

  As shown in FIG. 7, the server 1 includes a processor 31, a memory 32, a communication circuit 33, and a hard disk device 34.

  The processor 31 controls the operations of the memory 32, the communication circuit 33, and the hard disk device 34 by executing a program stored in the memory 12.

  The memory 32 stores a program executed by the processor 31. In addition, a part of the storage area of the memory 32 is used as a working area when the processor executes a program.

  For example, the communication circuit 33 includes a communication LSI and an antenna, and communicates with each of the plurality of terminals 2.

[1-2. server]
In the server 1, the processor 31 executes programs stored in the memory 32 and controls operations of the memory 32, the communication circuit 33, and the hard disk device 34, thereby realizing various functions.

  FIG. 8 is a block diagram illustrating a functional configuration of the server 1.

  As shown in FIG. 8, the server 1 includes an acquisition unit 41, a specification unit 42, a transmission unit 43, and a database management unit 44.

  The acquisition unit 41 is realized, for example, when the processor 31 executes a program stored in the memory 32 and controls the operation of the memory 32 and the communication circuit 33.

  The acquisition unit 41 acquires a plurality of answer area information related to answer areas to be answered from a plurality of terminals 2 that satisfy a predetermined condition.

  For example, the acquisition unit 41 may store in advance a list of terminals 2 that satisfy a predetermined condition (hereinafter also referred to as “registered terminal list”). Further, the predetermined condition may be a condition indicating that the user of the target terminal 2 has the suitability to use the information providing system 100, for example. More specifically, the predetermined condition is, for example, a condition that the user of the target terminal 2 has an SNS account, and there are a predetermined number of friends (for example, five) or more in the SNS. There may be.

  For example, the acquisition unit 41 may store the acquired plurality of answer area information in association with the terminal identification ID that identifies the acquisition destination terminal 2. In addition, the acquisition unit 41 may generate and store a list of answer area information associated with the terminal identification ID (hereinafter also referred to as “answer area list”), for example.

  Moreover, the acquisition part 41 acquires the question area information which concerns on the question area made into a question object, and the question information which shows the content of the question from one terminal 2 which satisfy | fills the said predetermined condition.

  The acquisition unit 41 also includes one or more pieces of answer information indicating the contents of the answer to the contents of the question indicated by the question information from at least one of one or more destination terminals (described later) specified by the specifying unit 42. To get.

  The transmission unit 43 is realized by, for example, the processor 31 executing a program stored in the memory 32 and controlling the operation of the memory 32 and the communication circuit 33, for example.

  The transmitter 43 transmits the question information to the one or more destination terminals (described later).

  The transmission unit 43 transmits the one or more answer information to the one terminal 2.

  Further, for example, the transmission unit 43 receives the answer acquired within a period from when the transmission unit 43 transmits the question information to one or more destination terminals until a predetermined time (for example, 5 minutes) elapses. Limiting to information, the one or more reply information may be transmitted.

  The specifying unit 42 is realized, for example, when the processor 31 executes a program stored in the memory 32 and controls the operation of the memory 32.

  Based on the plurality of answer area information and the question area information, the specifying unit 42 specifies one or more transmission destination terminals that transmit the question information from among the plurality of terminals 2 that satisfy a predetermined condition.

  Furthermore, for example, the specifying unit 42 indicates an answer area that matches the question area indicated by the question area information acquired by the acquiring unit 41 among the plurality of answer areas indicated by the plurality of area information acquired by the acquiring unit 41. The one or more transmission destination terminals may be specified by specifying a transmission destination terminal from among the terminals 2 from which the answer area information is acquired.

  For example, when the question information is acquired by the acquisition unit 41, the specifying unit 42 specifies an answer area that matches the question area specified from the question area information based on the answer area list stored in the acquisition unit 41. The terminal 2 from which the response area information is acquired may be specified as the transmission destination terminal.

  Further, the specifying unit 42, for example, based on the priority information indicating the priority for specifying the transmission destination terminal for at least some of the terminals 2 among the plurality of terminals 2 that satisfy the predetermined condition. The above transmission destination terminal may be specified.

  Here, for example, in the past, the priority is that the transmission unit 43 transmits the question information to one transmission destination terminal, and then, from the transmission destination terminal, first, the response to the content of the question indicated by the question information. It may be determined based on the time (for example, the shortest time, the average time, etc.) required until the answer information indicating the content is acquired. Further, for example, the priority may be determined based on the degree of coincidence between the user attribute registered in advance in the terminal 2 from which the question information is acquired and the user attribute registered in advance in the terminal from which the answer information is acquired. Good. In addition, for example, the priority may be determined based on a desired answer format registered in advance in the terminal from which the question information is acquired. The desired answer format may be, for example, information indicating that “a polite answer using an image is desired.”, Information indicating that “an earlier answer is better.” For example, the priority may be determined based on an evaluation value (for example, the number of “likes” given to the user) given to the user of the terminal 2 from which the response information is acquired. Further, for example, the priority may be determined based on whether contents that are inconvenient for the user of the terminal 2 from which the question information is acquired are included.

  Furthermore, the specifying unit 42 may specify the one or more transmission destination terminals within a range not exceeding a predetermined first terminal number (for example, 5), for example. Here, the number of first terminals may be different for each terminal 2 or may be a number common to all terminals 2.

  Furthermore, the specifying unit 42 may specify the one or more transmission destination terminals within a range that does not fall below a predetermined second number of terminals (for example, 3). Here, the second terminal number may be different for each terminal 2 or may be a number common to all the terminals 2.

  The database management unit 44 is realized, for example, when the processor 31 executes a program stored in the memory 32 and controls operations of the memory 32 and the hard disk device 34.

  Further, for example, when the number of the one or more pieces of answer information acquired by the acquiring unit 41 is less than a predetermined number (for example, 3), the specifying unit 42 includes a plurality of answer area information and question area information. Based on the above, one or more new destination terminals that transmit the question information may be specified. In this case, the transmission unit 43 may transmit the question information to, for example, the one or more new transmission destination terminals.

  The database management unit 44 generates or updates an answer database based on the answer information. Then, the database management unit 44 permits the terminal 2 satisfying the predetermined condition to access the answer database.

  In the answer database, for example, each constituent data may be the answer information itself, or each constituent data may be data configured based on the answer information. The data configured based on the answer information may be, for example, data in which a keyword considered as a question and a keyword considered as an answer are associated with each other.

  FIG. 9A is a schematic diagram illustrating an example of a chat format image generated based on certain answer information, and FIG. 9B illustrates an example of an answer database including data configured based on the answer information as components. It is a schematic diagram shown.

  Furthermore, the database management unit 44 may generate chatbot answer information indicating the content of the answer to the question indicated by the question information, for example, based on the answer database. In this case, for example, the transmission unit 22 may transmit the generated chatbot answer information to the one terminal 2.

  FIG. 10 is a schematic diagram illustrating an example of a chat format image generated by the image generation unit 23 of the terminal 2 that has acquired the chatbot response information transmitted from the server 1.

  The operation performed by the information providing system 100 configured as described above will be described below with reference to the drawings.

[2. Operation]
The information providing system 100 performs terminal registration processing, question side chat start processing, transmission destination terminal identification processing, and answer side chat start processing as characteristic operations. Hereinafter, the terminal registration process, the question side chat start process, the transmission destination terminal specifying process, and the answer side chat start process will be described in order.

[2-1. Device registration process]
The terminal registration process is a process performed by an unregistered terminal that has not been registered in the server 1 among the plurality of terminals 2 and is a process of registering the own terminal in the server 1. Here, as an example, when the server 1 adds a terminal identification ID for identifying an unregistered terminal to be registered to the registered terminal list, it is referred to as registering an unregistered terminal in the server 1.

  FIG. 11 is a flowchart of the terminal registration process.

  The terminal registration process is started when the acquisition unit 21 of the terminal 2 that is an unregistered terminal that has not yet been registered in the server 1 receives an operation for starting the unregistered process from the user of the terminal 2.

  When the unregistered process is started, the acquiring unit 21 checks whether or not the own terminal is a terminal that satisfies a predetermined condition (step S10). More specifically, the acquisition unit 21 checks whether or not the user of the terminal owns an SNS account and there are a predetermined number (for example, five) or more friends in the SNS.

  In the process of step S10, when the own terminal is a terminal satisfying a predetermined condition (step S10: Yes), the display unit 24 displays a registered input image (step S11).

  FIG. 12 is a schematic diagram illustrating an example of a registered input image.

  As shown in FIG. 12, the registered input image includes “My Hometowns” which is answer area information for specifying an answer area for the user of the terminal 2 and “chat language” which is a user attribute of the user of the terminal 2. And “nickname” which is user identification information of the user of the terminal 2 is an image.

  For example, the display unit 24 may further display a map in order to prompt input of answer area information. In this case, for example, the acquisition unit 21 may specify an area designated by performing a touch operation or the like on the map as “My Hometowns”.

  Returning to FIG. 11 again, the description of the terminal registration process will be continued.

  When the registration input image is displayed, the acquisition unit 21 acquires answer area information, user attributes, and user identification information that are input from the user of the terminal 2 along the displayed registration input image ( Step S12).

  When the answer area information, the user attribute, and the user identification information are acquired, the acquisition unit 21 checks whether or not the acquired data is correctly input by comparing with the predetermined format ( Step S13).

  In the process of step S13, when the acquired data is not correctly input data (step S13: No), the display unit 24 displays an image that prompts re-input (step S14). And the terminal 2 performs the process of step S12 again.

  For example, when the terminal 2 includes a speaker, the display unit 24 may display an image prompting re-input and output an alert sound from the speaker.

  In the process of step S13, when the acquired data is correctly input data (step S13: Yes), the transmission unit 22 transmits the acquired data and a terminal identification ID for identifying the own terminal to the server 1. (Step S15).

  When the acquired data and the terminal identification ID are transmitted to the server 1, the acquiring unit 21 waits until a reply signal is returned from the server 1 (step S16: No is repeated).

  During this time, in the server 1, the acquisition unit 41 acquires the acquisition data and the terminal identification ID transmitted from the transmission unit 22, and associates the response area information included in the acquired acquisition data with the acquired terminal identification ID. To the answer area list, and the acquired terminal identification ID is added to the registered terminal list. Then, if the addition to the answer area list and the addition to the registered terminal list are successful, the transmission unit 43 indicates that the registration has been successful for the terminal 2 that has transmitted the acquired data and the terminal identification ID. Is returned to the terminal 2 that has transmitted the acquired data and the terminal identification ID when at least one of the addition to the answer area list and the addition to the registered terminal list is not successful. A reply signal indicating that registration has failed is returned.

  In the process of step S16, when a reply signal is returned from the server 1 (step S16: Yes), the acquisition unit 21 acquires the reply signal, and the acquired reply signal is a signal indicating that registration is successful. It is checked whether or not there is (step S17).

  In the process of step S17, when the acquired reply signal is a signal indicating that the registration is successful (step S17: Yes), the display unit 24 displays that the registration is successful (step S18).

  In the process of step S17, when the acquired reply signal is a signal indicating that registration has failed (step S17: No), the display unit 24 displays that registration has failed (step S19).

  In the process of step S10, when the terminal is not a terminal satisfying the predetermined condition (step S10: No), when the process of step S18 is completed, or when the process of step S19 is completed, the terminal 2 The registration process ends.

[2-2. Question side chat start process]
The question side chat start process is a process performed by the questioner terminal that acquires the question information from the user among the terminals 2 registered in the server 1, and the answer side corresponding to the content of the question indicated by the question information. This is a process for starting a conversation in a chat format with a respondent terminal that obtains answer information indicating the contents from a user.

  FIG. 13 is a flowchart of the question side chat start process.

  The question side chat start process is started when the acquisition unit 21 of the terminal 2 registered in the server 1 receives an operation from the user of the terminal 2 to start the question side chat start process.

  When the question side chat start process is started, the acquisition unit 21 receives the input operation from the user of the terminal 2 and acquires the question area information for specifying the question area and the question information indicating the content of the question. (Step S20).

  And the transmission part 22 transmits the acquired question area information and question information to the server 1 with terminal identification ID which identifies an own terminal (step S21).

  When the question area information and the question information are transmitted to the server 1, the acquisition unit 21 waits until one or more answer information is returned from the server 1 (step S22: No is repeated).

  Here, each of the one or more pieces of reply information returned from the server 1 is transmitted from the server 1 in association with a terminal identification ID for identifying the respondent terminal that acquired the reply information from the user.

  In the process of step S22, when one or more answer information is returned from the server 1 (step S22: Yes), the acquisition unit 21 associates the returned one or more answer information with each of the answer information. And the transmitted terminal identification ID is acquired (step S23).

  Then, the image generation unit 23 selects one piece of answer information that has not yet been selected from the one or more pieces of answer information acquired by the acquisition unit 21 (step S24). Then, the image generation unit 23 refers to the terminal identification ID associated with the selected answer information, and the respondent terminal that acquired the answer information from the user (hereinafter also referred to as “selected terminal”). In the past, it is checked whether or not a conversation in the chat format has been performed (step S25).

  In the process of step S25, when a dialog in the chat format has been performed in the past (step S25: Yes), the image generation unit 23 selects an image that inherits the content of the dialog in the chat format that was previously performed. An image in the chat format is generated (step S26).

  In the process of step S25, when there has never been a chat format conversation in the past (step S25: No), the image generation unit 23 generates a chat format image that becomes a new image (step S25). S27).

  When the process of step S26 ends, or when the process of step S27 ends, the image generation unit 23 displays the generated chat-format image (step S28). Then, a chat-type dialogue between the terminal and the selected terminal that starts the image displayed on the display unit 24 as the start image is started on the terminal (step S29).

  When a chat-type dialogue between the terminal and the selected terminal is started, the image generation unit 23 determines whether or not there is answer information that has not yet been selected in the acquired one or more answer information. Check (step S30).

  In the process of step S30, when there is answer information that has not been selected yet (step S30: Yes), the terminal 2 performs the process of step S24 again.

  In the process of step S30, when there is answer information not yet selected (step S30: No), the terminal 2 ends the question side chat start process.

[2-3. Destination terminal identification process]
The destination terminal specifying process is a process performed by the server 1, and for the questioner terminal that has acquired the question information from the user, the destination terminal that transmits the question information is specified, and the answer is received from the specified destination terminal. This is a process of acquiring information and transmitting the acquired answer information to the questioner terminal.

  FIG. 14 is a flowchart of the destination terminal specifying process.

  The destination terminal identification process is started when the server 1 is activated.

  When the transmission destination terminal specifying process is started, the acquisition unit 41 refers to the registered terminal list, communicates with a plurality of registered terminals registered in the server 1, and receives a plurality of answers from the plurality of registered terminals. Area information is acquired (step S40).

  Here, when the server 1 acquires a plurality of answer area information from a plurality of registered terminals, the server 1 also acquires a terminal identification ID for identifying the own terminal from each of the plurality of registered terminals.

  For example, when there is a registered terminal that cannot communicate, the acquiring unit 41 may acquire answer area information about the registered terminal that cannot communicate from the answer area list.

  When the answer area information for a plurality of registered terminals registered in the server 1 is acquired, the acquiring unit 41 receives the question area information and the question information from the one terminal 2 (questioner terminal) registered in the server 1. Is waited for (step S41: No is repeated).

  In the process of step S41, when the question area information and the question information are transmitted from one terminal 2 (questioner terminal) (step S41: Yes), the acquisition unit 41 receives the question area information and the question information. Information is acquired (step S42).

  Here, the one terminal 2 (questioner terminal) transmits a terminal identification ID for identifying its own terminal together with the transmission of the question area information and the question information. And the acquisition part 41 acquires this terminal identification ID with acquisition of question area information and question information.

  When the question area information and the question information are acquired, the identifying unit 42 identifies the question area from the question information and corresponds to the answer area that matches the identified question area based on the stored answer area list. The attached terminal 2 is specified as an area matching terminal (step S43).

  Then, the specifying unit 42 checks whether or not the number of specified area matching terminals is larger than a predetermined number of terminals (for example, 5) (step S44).

  In the process of step S44, when the number of identified area matching terminals is larger than a predetermined number of predetermined terminals (step S44: Yes), the identifying unit 42 is based on priority information indicating priority. From the area matching terminals, terminals having a predetermined number of terminals or less are identified as transmission destination terminals (step S45).

  In the process of step S44, when the number of specified area matching terminals is not larger than the predetermined number of predetermined terminals (step S44: No), the specifying unit 42 sends each of the area matching terminals to the transmission destination. The terminal is specified (step S46).

  When the process of step S45 is completed or when the process of step S46 is completed, the transmission unit 43 transmits the question information together with the identification ID of the questioner terminal to the identified transmission destination terminal (step S47). ).

  When the question information is transmitted, the acquisition unit 41 acquires response information received during a period until a predetermined time elapses (step S50 to step S52: No loop is repeated).

  In the process of step S52, when a predetermined time has elapsed (step S52: Yes), the acquisition unit 41 checks whether or not the number of acquired answer information is less than a predetermined number (for example, 3) (step S53).

  In the process of step S53, when the number of acquired answer information is smaller than the predetermined number (step S53: Yes), the specifying unit 42 checks whether there is a destination terminal that can be added (step S54). . More specifically, the specifying unit 42 determines that there is a destination terminal that can be added when there is a terminal that is not specified as the destination terminal among the specified area matching terminals, and the specified area If there is no terminal that has not been identified as the destination terminal among the matching terminals, it is determined that there is no destination terminal that can be added.

  In the process of step S54, when there is a destination terminal that can be added (step S54: Yes), the specifying unit 42 sets at least a part of the destination terminals that can be added as new destination terminals. Specify (step S55). And the transmission part 43 transmits question information with identification ID of a questioner terminal to a new transmission destination terminal (step S56).

  When the process of step S56 ends, the server 1 performs the process of step S50 again.

  In the process of step S53, when the number of acquired answer information is not less than the predetermined number (step S53: No), or in the process of step S54, there is no destination terminal that can be added (step S54). : No), the transmission unit 43 transmits the answer information to one terminal 2 (questioner terminal) (step S57).

  Here, the transmission unit 43 transmits a terminal identification ID that identifies the respondent terminal that has acquired the response information from the user, in association with the response information to be transmitted, along with the transmission of the response information.

  When the process of step S57 ends, the server 1 ends the destination terminal specifying process.

[2-4. Answer side chat start process]
The answer-side chat start process is a process performed by the terminal 2 to which the question information is transmitted from the server 1, and is a process for starting a conversation in a chat format with the questioner terminal that has acquired the question information from the user. .

  FIG. 15 is a flowchart of the answer-side chat start process.

  The answer-side chat start process is started when the question information is transmitted from the server 1 to the terminal 2.

  When the answer-side chat start process is started, the acquisition unit 21 acquires the question information transmitted from the server 1 (step S60).

  Here, from the server 1, along with the transmission of the question information, a terminal identification ID for identifying the questioner terminal that acquired the question information from the user is also transmitted. The acquisition unit 21 acquires the terminal identification ID together with the acquisition of the questioner information.

  When the question information is acquired by the acquisition unit 21, a chat-type dialogue has been performed in the past between the terminal and the questioner terminal with reference to the terminal identification ID for identifying the questioner terminal. It is checked whether or not there is (step S61).

  In the process of step S61, when a dialog in the chat format has been performed in the past (step S61: Yes), the image generation unit 23 selects an image that inherits the content of the dialog in the previous chat format. A chat format image is generated (step S62).

  In the process of step S61, when there has never been a chat format conversation in the past (step S61: No), the image generation unit 23 generates a chat format image that becomes a new image (step S61). S63).

  When the process of step S62 ends, or when the process of step S63 ends, the image generation unit 23 displays the generated chat-format image (step S64).

  When the chat-format image is displayed, the acquisition unit 21 stores the information to the input device 15 by the user during a period from when the question information is acquired in step S60 until a predetermined time (for example, 5 minutes) elapses. By receiving the input operation, it is checked whether or not answer area information has been acquired from the user (step S65).

  In the process of step S65, when the answer area information is acquired from the user during the period until the predetermined time elapses (step S65: Yes), the transmission unit 22 identifies the answer area information as the own terminal. Together with the identification terminal ID to be transmitted to the server 1 (step S66). Then, the image generation unit 23 causes the own terminal to start a chat-type conversation between the own terminal and the questioner terminal, which performs the image displayed on the display unit 24 as a start image (step S67).

  When the process of step S67 ends, the terminal 2 ends the answer-side chat start process.

  In the process of step S65, when the answer area information has not been acquired from the user during the period until the predetermined time elapses (step S65: No), the terminal 2 ends the answer side chat start process.

[3. Effect]
According to the information providing system 100 configured as described above, a visitor who visits an area inputs the area and a question regarding information to be acquired about the area to one terminal 2, so that the area is set as an answer area. You can get answers to that question from the supporters in that area that you have registered. The visitor can then obtain further useful answers by continuing a chat-style dialogue with the supporter.

  As described above, according to the information providing system 100 configured as described above, it is possible to provide information that is more suitable for the person that the person wants to know than the conventional one.

(Supplement)
As described above, the embodiments have been described as examples of the technology disclosed in the present application. However, the technology according to the present disclosure is not limited to this, and can be applied to embodiments in which changes, replacements, additions, omissions, and the like are appropriately performed.

  Below, an example of the further modification in this indication is listed.

  (1) In the embodiment, for example, in FIG. 2 and the like, the terminal 2 is illustrated as if the form as hardware is a smartphone. However, as long as the terminal 2 can realize a function equivalent to the functional configuration illustrated in FIG. 3, the hardware form is not necessarily limited to the configuration of a smartphone. For example, the terminal 2 may have a configuration in which the hardware form is a notebook personal computer, a stationary personal computer, or the like.

  (2) In the embodiment, the input device 15 has been described as including a transparent touch pad. However, the input device 15 is not necessarily limited to an example including a transparent touch pad as long as the input device 15 has a function of receiving an operation by a user and converting it into an electrical signal. For example, an example in which the input device 15 includes a keyboard, a mouse, and the like is also conceivable.

  (3) In the embodiment, the position estimating device 16 includes a GPS signal receiving circuit that receives a GPS signal, and a position estimating circuit that estimates a position where the GPS signal is received based on the received GPS signal. Explained as being. However, as long as the position estimation device 16 can estimate the position of the own terminal, the position estimation apparatus 16 is not necessarily limited to the example in which the position of the own terminal is estimated using the GPS signal. For example, the position estimation device 16 estimates the position of the terminal 2 based on a reception circuit that receives a signal transmitted from one or more base stations or routers and the signal strength of the signal received from the base station or router. An example including an estimation circuit is also conceivable.

  (4) In the embodiment, each component in the information providing system 100 may be individually made into one chip by a semiconductor device such as an IC (Integrated Circuit), an LSI (Large Scale Integration), or a part or all of them. May be integrated into one chip. Further, the method of circuit integration is not limited to LSI's, and implementation using dedicated circuitry or general purpose processors is also possible. An FPGA (Field Programmable Gate Array) that can be programmed after manufacturing the LSI, or a reconfigurable processor that can reconfigure the connection and setting of circuit cells inside the LSI may be used. Furthermore, if integrated circuit technology that replaces LSI appears as a result of progress in semiconductor technology or other derived technology, functional blocks may be integrated using this technology. Biotechnology can be applied as a possibility.

  (5) All or some of the various processes in the embodiment (for example, the procedures shown in FIGS. 11, 13, 14, and 15) are implemented by hardware such as an electronic circuit, but software is used. May be realized. The processing by software is realized by a processor included in the information providing system 100 executing a control program stored in the memory. Further, the control program may be recorded on a recording medium and distributed or distributed. For example, by installing the distributed control program in the information providing system and causing the processor of the information providing system to execute it, the information providing system performs various processes (for example, in FIGS. 11, 13, 14, and 15). It is possible to perform the procedure shown in FIG.

  The present disclosure can be widely used in information providing systems that provide information to users.

1 server 2, 2a, 2b, 2c, 2d terminal 21, 41 acquisition unit 22, 43 transmission unit 23 image generation unit 24 display unit 25 position estimation unit 42 identification unit 44 database management unit

Claims (30)

An information provision method that provides answers to questions about the area,
From a plurality of terminals that satisfy a predetermined condition, obtain a plurality of answer area information related to the answer area to be answered,
From one terminal that satisfies the predetermined condition, obtain question area information related to the question area to be questioned, and question information indicating the content of the question,
Based on the plurality of answer area information and the question area information, identify one or more destination terminals that transmit the question information from the plurality of terminals,
Sending the question information to the one or more destination terminals;
Obtaining at least one answer information indicating the contents of the answer to the contents of the question indicated by the question information from at least one of the one or more destination terminals;
An information providing method for transmitting the one or more answer information to the one terminal. Identifying the transmission destination terminal from among the plurality of answer areas indicated by the plurality of answer area information, from among the acquisition destination terminals of answer area information indicating answer areas that match the question area indicated by the question area information. The information providing method according to claim 1, wherein the one or more destination terminals are specified. The at least one destination terminal is specified based on priority information indicating a priority at the time of specifying the destination terminal for at least some of the plurality of terminals. Information providing method described. The information providing method according to any one of claims 1 to 3, wherein the one or more transmission destination terminals are specified within a range that does not exceed a predetermined number of first terminals. The information providing method according to any one of claims 1 to 4, wherein the one or more destination terminals are specified within a range that does not fall below a predetermined number of second terminals. The transmission of the one or more answer information is limited to answer information acquired within a period from when the question information is transmitted until a predetermined time elapses. The information providing method according to item 1. One or more new information for transmitting the question information based on the plurality of answer area information and the question area information when the number of the one or more answer information to be acquired is smaller than a predetermined number Identify the destination device,
The information providing method according to any one of claims 1 to 6, wherein the question information is transmitted to the one or more new destination terminals. Generate or update an answer database based on the answer information,
The information providing method according to claim 1, wherein a terminal that satisfies the predetermined condition is allowed to access the answer database. Based on the answer database, generate chatbot answer information indicating the contents of the answer to the contents of the question indicated by the question information,
The information providing method according to claim 8, wherein the chatbot answer information is transmitted to the one terminal. An information providing method performed by a terminal including a display unit,
Obtain question area information related to the question area that is the subject of the question and question information indicating the content of the question,
Sending the question area information and the question information to a server;
One or more answer information indicating the contents of an answer to the contents of the question indicated by the question information acquired from the one or more external terminals specified by the server based on the question area information is acquired from the server. Information providing method. The information providing method according to claim 10, wherein the question area information is acquired by receiving an operation for specifying the question area from a user of the terminal in a state in which a map is displayed on the display unit. And generating one or more chat-format images based on at least one of the question information and the one or more answer information;
The information providing method according to claim 10 or 11, wherein at least one of the one or more chat format images is displayed on the display unit. The information providing method according to claim 12, wherein the chat format image is generated based on a user attribute registered in advance. When the user attribute registered in advance in the terminal indicates a first language, when the answer information includes information indicating a second character string composed of a second language different from the first language, the chat format The information providing method according to claim 13, wherein, in the image generation, the first character string in which the second character string is translated into the first language is included in the generated chat format image. When both of the first language and the second language are languages other than English, in the generation of the chat format image, the second character string is further added to the generated chat format image. The information providing method according to claim 14, wherein the translated third character string is included. The question area information is acquired by generating the question area information based on position information indicating the estimated position of the terminal output from a position estimation device that estimates the position of the terminal. The information providing method according to any one of the above. When the server obtains the first response information acquired from the first external terminal by the server and the second response information acquired from the second external terminal by the server, In response, a first chat format image generated based on the question information and the first answer information, and a second chat format image generated based on the question information and the second answer information, The information providing method according to any one of claims 10 to 16. An information providing method performed by a terminal including a display unit,
Obtain the answer area information related to the answer area to be answered,
Sending the answer area information to the server;
Question information indicating the content of a question acquired by the server from an external terminal, wherein the question information transmitted from the server is acquired by specifying the terminal by the server based on the answer area information. ,
Obtaining answer information indicating the content of the answer to the content of the question indicated by the question information;
An information providing method for transmitting the answer information to the server. Further, a chat-format image is generated based on the question information,
The information providing method according to claim 18, wherein the chat-format image is displayed on the display unit. The information providing method according to claim 19, wherein the chat format image is generated based on a user attribute registered in advance. When the user attribute registered in advance in the terminal indicates a first language, when the question information includes information indicating a second character string made of a second language different from the first language, the chat format 21. The information providing method according to claim 20, wherein in the generation of an image, the first character string obtained by translating the second character string into the first language is included in the generated chat format image. When both the first language and the second language are languages other than English, the second character string is further added to the generated chat format image in the generation of the chat format image. The information providing method according to claim 21, further comprising a third character string translated into English. Corresponds to the first question information when the server obtains the first question information obtained from the first external terminal by the server and the second question information obtained from the second external terminal by the server. When the first answer information and the second answer information corresponding to the second question information are acquired, the first answer information is generated based on the first question information and the first answer information in response to an operation from the user. The image of the 1st chat format to perform and the image of the 2nd chat format produced | generated based on the said 2nd question information and said 2nd answer information are displayed alternatively. The information providing method according to item 1. The transmission of the answer information to a server is suppressed when the answer information is not acquired within a period from when the question information is acquired until a predetermined time elapses. The information providing method according to claim 1. A plurality of answer area information relating to an answer area to be answered is obtained from a plurality of terminals satisfying a predetermined condition, and a question area relating to a question area to be questioned from one terminal satisfying the predetermined condition An acquisition unit for acquiring information and question information indicating the content of the question;
Based on the plurality of answer area information and the question area information, a specifying unit that specifies one or more destination terminals that transmit the question information from the plurality of terminals, and the one or more destination terminals And a transmission unit for transmitting the question information,
The acquisition unit further acquires, from at least one of the one or more destination terminals, one or more answer information indicating the contents of an answer to the question content indicated by the question information,
The transmitting unit further transmits the one or more answer information to the one terminal. A display unit;
An acquisition unit for acquiring the question area information related to the question area to be asked and the question information indicating the content of the question;
A transmission unit for transmitting the question area information and the question information to a server,
The acquisition unit further includes one or more answers indicating contents of an answer to a question content indicated by the question information, acquired by the server from one or more external terminals specified by the server based on the question area information. A terminal that acquires information from the server. A display unit;
An acquisition unit for acquiring response area information related to an answer area to be answered;
A transmission unit that transmits the answer area information to a server,
The acquisition unit is question information indicating the content of a question acquired by the server from an external terminal, and transmitted from the server when the terminal is specified by the server based on the answer area information. Obtaining the question information, and further obtaining answer information indicating the content of the answer to the question content indicated by the question information,
The transmitting unit further transmits the answer information to the server. An information providing program for causing a computer to execute an information providing process for providing an answer to a question about an area,
The information providing process includes:
A process of acquiring a plurality of answer area information related to answer areas to be answered from a plurality of terminals that satisfy a predetermined condition;
Processing for obtaining question area information related to a question area to be questioned and question information indicating the content of the question from one terminal that satisfies the predetermined condition;
Based on the plurality of answer area information and the question area information, a process of identifying one or more destination terminals that transmit the question information from the plurality of terminals;
Processing for transmitting the question information to the one or more destination terminals;
Processing for obtaining one or more pieces of answer information indicating the contents of answers to the contents of the question indicated by the question information from at least one of the one or more destination terminals;
A process for transmitting the one or more answer information to the one terminal. An information providing program for causing a computer including a display unit to execute an information providing process for providing an answer to a question about an area,
The information providing process includes:
Processing for obtaining question area information relating to a question area to be questioned and question information indicating the content of the question;
Processing for transmitting the question area information and the question information to a server;
One or more pieces of answer information indicating the contents of the answer to the contents of the question indicated by the question information acquired by the server from one or more external terminals specified by the server based on the question area information. An information providing program including processing to obtain. An information providing program for causing a computer including a display unit to execute an information providing process for providing an answer to a question about an area,
The information providing process includes:
Processing for obtaining response area information related to the response area to be answered;
Processing for transmitting the answer area information to a server;
Question information indicating the content of a question acquired by the server from an external terminal, and acquiring the question information transmitted from the server by specifying the computer by the server based on the answer area information Processing,
Processing for obtaining answer information indicating the content of an answer to the content of the question indicated by the question information;
A process for transmitting the answer information to the server.

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