JP2018181160A - Reservation management system, reservation management program, and reservation management method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve a problem that an unusable idle period between reservations cannot be reduced.SOLUTION: A reservation management system for managing reservations of beauty services on an individual staff member basis includes: a storage unit storing reservation information including reservation dates and times, staff member identification information, and whether or not any appointment has been made; an idle period search unit searching for and acquiring an idle period shorter than a minimum reserved period for each staff member based on the reservation information; an extraction unit extracting a reservation so arranged as to be sandwiched between the acquired idle periods; a staff member search unit, in a case where the extracted reservation has no appointment, based on the reservation information, searching for the idle period of another staff member falling in the same time zone as that of the extracted reservation and acquiring the staff member identification information of the another staff member; and an updating unit updating the staff member identification information of the extracted reservation with the acquired staff member identification information of the another staff member.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a reservation management system that rearranges a reservation schedule in a beauty service, a reservation management program, and a reservation management method.

  In beauty services such as beauty salons, eyelash extension salons, nail salons and beauty salons, when customers use the service, they can make a reservation directly at the time of their last visit, or use a reservation site on the Internet, a telephone, etc. It is common to reserve a reservation for the service in advance and visit the store on the reserved date and use the service.

  However, in recent years, it has been proposed to systematize the reservation management of these services in order to improve the efficiency of the service. For example, in patent document 1, in order to perform reservation and management of use of a beauty salon etc. An information processing system, wherein a reservation is provided between a store such as a plurality of beauty salons and a plurality of reservation means on a communication network by use of one or more reservation means by each beauty salon In a reservation system having a reservation management function that performs integrated management, as information processing of the reservation management function, the provision of reservations using a plurality of reservation means on the beauty salon (store) side is organized and reservation of a plurality of reservation means is made Beauty salon reservation system which performs reception / totaling of data, distribution (including reservation duplication check and error processing) data, reservation result (reservation situation) data, etc. There has been disclosed.

  And it is described in patent document 1 that prevention and adjustment of duplication of reservation by the case of use of a plurality of reservation means by a beauty salon etc. can be performed, and the risk of the service level fall by duplication of reservation can be reduced. It is done.

JP 2014-2574 A

  Here, in the beauty service, in the reservation scheduling, the ineffective free time between the reservation and the reservation (free time where new reservation can not be made because it does not meet the time required to provide the beauty service) is minimized. There is a need to provide services efficiently.

  In the above case, the beauty salon reservation system described in Patent Document 1 is only a check and adjustment for preventing duplication of reservations by a plurality of reservation means, and the above-mentioned idle time which can not be used can not be reduced. There was a problem in terms of streamlining of service provision.

  An object of the present invention is to provide a reservation management system, a reservation management program, and a reservation management method capable of rearranging a reservation in reservation scheduling in a beauty service, in view of the above problems.

  A reservation management system according to the present invention is a reservation management system that manages a reservation of beauty service for each person in charge, and stores the reservation date and time, person-in-charge identification information, and reservation information including presence or absence of nomination; Based on the information, a vacant time search unit that searches for and acquires vacant times less than the minimum reserved time for each person in charge, an extraction unit that extracts the reservations that are arranged before and after the acquired vacant time, and extraction If the made reservation is not designated, the other person in charge whose idle time is same as the extracted reservation is searched based on the reservation information, and the person-in-charge identification information of the other person in charge is acquired And an updating unit that updates the extracted identification information of the person in charge of the reservation with the acquired identification information of the other person in charge.

  Further, in the reservation management system according to the present invention, the person-in-charge search unit determines that the same time zone as the extracted reservation is idle based on the reservation information, and the idle time is less than the minimum reservation time. It is also possible to search for other contacts who are not placed in time and obtain contact identification information of the other contacts.

  Furthermore, the reservation management system according to the present invention includes a terminal operated by a customer or an employee and a server connected via a network, and the person-in-charge search unit can not acquire another person-in-charge. The terminal displays, on the terminal, an output unit for outputting the extracted reservation information of the reservation and an input display for designating a time change of either forward or backward to the vacant time before and after the outputted reservation, and the time change The update unit may update the reserved date and time of the output reservation based on the designated input when there is a designated input for time change.

  Furthermore, in the reservation management system according to the present invention, the reservation information includes payment information indicating whether or not the usage fee for the reserved service has been paid, or whether or not the charging has been charged, and there is a plurality of extracted reservations. The information processing apparatus may further include a determination unit that determines a priority of time change of the extracted reservation based on the payment information, and the output unit may output the priority of the extracted reservation.

  Further, in the reservation management system according to the present invention, the storage unit stores personal information including visit results for each customer, and when there are a plurality of extracted reservations, priority is given to time change of the extracted reservation based on the personal information. The information processing apparatus may further include a determination unit that determines the order, and the output unit may output the extracted priority order of the reservation.

  Furthermore, in the reservation management system according to the present invention, the reservation information includes a scheduled payment amount and a scheduled grant point, and the storage unit stores privilege information indicating point grant or fee discount for change of reservation time, and output unit The privilege information is displayed together with the extracted reservation reservation information, and the update unit updates the scheduled payment amount or the scheduled amount of payment based on the displayed privilege information when the time change designation input is made. You may

  A reservation management program according to the present invention is a reservation management program for managing a beauty service reservation for each person in charge, and a storage function for storing reservation information including reservation date and time, person-in-charge identification information, and presence / absence of appointment on a computer. And, based on the reservation information, the free time search function to search for and acquire the free time less than the minimum reserved time for each person in charge, and the extraction function to extract the reservation placed before and after the obtained free time And, if the extracted reservation is no appointment, based on the reservation information, search for another person in charge whose idle time is the same as the extracted reservation time, and identify the person in charge of the other person in charge A person-in-charge search function for acquiring information and an update function for updating the extracted person-in-charge identification information of the reservation with the acquired person-in-charge identification information of the other person in charge are realized.

  A reservation management method according to the present invention is a reservation management method for managing a reservation of a beauty service for each person in charge, storing the reservation information including the reservation date, person-in-charge identification information, and presence or absence of nomination; The steps of searching for and obtaining vacant time less than the minimum reservation time for each person in charge based on the information, extracting the reservation placed before and after the acquired vacant time, and extracting the extracted reservation If there is no name, searching for another person in charge whose idle time is the same as the extracted reservation based on the reservation information, and acquiring the person-in-charge identification information of the other person-in-charge; Updating the extracted person-in-charge identification information of the reservation with the acquired person-in-charge identification information of the other person in charge.

  It is to be noted that any combination of the above-described components, and any conversion of the expression of the present invention among methods, apparatuses, systems, computer programs, data structures, recording media, etc. are also effective as aspects of the present invention.

  According to the reservation management system, the reservation management program, and the reservation management method of the present invention, in the reservation schedule, it is possible to re-arrange a reservation sandwiched between vacant times less than the minimum reservation time that can not be utilized. We can secure the free time that can be used effectively.

FIG. 1 is a system diagram showing a configuration of a reservation management system according to an embodiment of the present invention. It is a block diagram showing functional composition of a reservation management system concerning an embodiment of the invention. It is a schematic diagram which shows the outline of the reservation management system which concerns on embodiment of this invention. It is a schematic diagram which shows the outline of the reservation management system which concerns on embodiment of this invention. It is a flowchart figure which shows the operation example of the reservation management system which concerns on embodiment of this invention.

  FIG. 1 is a system diagram showing a system configuration of a reservation management system according to an embodiment of the present invention.

  As shown in FIG. 1, the reservation management system 100 includes a server 200 and a terminal 300 (terminals 300a and 300b). The server 200 is connected to the terminal 300 a and the terminal 300 b via the network 400. Although one server 200 and two terminals 300 are shown in FIG. 1 to simplify the description, it goes without saying that more servers may exist. Further, the reservation management system 100 may cooperate with a POS system (not shown) used in a beauty service or a call system (not shown) for realizing a call by telephone etc. between a customer and an employee.

  The server 200 may be any electronic device as long as it is a computer device capable of processing information for searching, extracting, judging, updating, etc. For example, a personal computer, a server, a mainframe, and other electronic devices. May be

  Specifically, the server 200 may be a processing device whose entire device is controlled by a processor. The processor is connected to a storage device (storage unit 230) such as a RAM and a hard disk drive, an input / output interface, a communication interface, and the like via a bus. The storage device has a function of storing various processing data and programs necessary for various processing in the control unit 210. An input / output device such as a display, a keyboard, a mouse, and an external storage medium is connected to the input / output interface. A network 400 is connected to the communication interface.

  In addition, the server 200 may appropriately use SaaS, PaaS, IaaS by a cloud server without providing software, hardware, OS, etc. dedicated to the reservation management system 100.

  The terminal 300a and the terminal 300b are terminals operated by a customer or an employee with respect to the reservation management system 100, and specific devices are not limited to a smartphone or a PC as illustrated, for example, a portable terminal, a tablet It may be a terminal, a PC, or another electronic device. In the following, the terminals 300a and 300b are collectively referred to as the terminal 300 when there is no need to make a distinction.

  The network 400 may be wireless or wired as long as it is an IP network. For example, in the case of wireless communication, the terminal 300 accesses a wireless LAN access point (not shown) to be a server via a LAN or WAN. It may communicate with 200.

  Here, with reference to FIG. 3, an example of the logic of reservation relocation in the reservation management system according to an embodiment will be described. FIG. 3 is a schematic diagram showing the transition of the reservation schedule table of the reservation management system in one embodiment.

  As shown in FIG. 3A, in the reservation management system according to one embodiment, a case where one frame is scheduled every 30 minutes and the minimum reservation time is set to 60 minutes every day will be described.

  Here, the “minimum reservation time” refers to a time required to secure a service reservation time of the smallest service usage time among beauty services according to the reservation management system in one embodiment. The minimum reservation time may be set appropriately in accordance with the type of business and business condition of the beauty service. For example, in the case of an eyelash extension salon, 60 minutes of the time required for the treatment may be set.

  As shown in FIG. 3A, the reservation management system according to one embodiment refers to stored reservation information and searches for free time less than the minimum reservation time (60 minutes) with respect to the daily reservation schedule. 10:30 to 30 minutes free time, 12:00 to 30 minutes free time, 13:30 to 30 minutes free time, 15:00 to 30 minutes free time Search and get free time. In the processing of the search, in this example, the processing is sequentially processed in ascending order of time (early order of time of target day), but the processing is not limited to this, and processing is appropriately performed according to the type of business of business of beauty service Set the order. The same applies to the subsequent processing order.

  "Reservation information" as used herein refers to information necessary for reservation of a beauty service according to the reservation management system in the embodiment, reservation date and time, reservation name, reservation person name, person in charge identification information, nomination flag (showing presence or absence of nomination) Information on use of the beauty service including identifier), optional information, scheduled payment amount, scheduled grant points, etc.

  The term "unavailable idle time" as used herein refers to an idle time that does not meet the minimum reservation time, such as between the reservation and the reservation, between the reservation and the reservation, between the work start time and the reservation, ie, new I can not make a reservation in the

  As shown in FIG. 3 (b), the reservation management system according to one embodiment, when there are a plurality of acquired unavailable ineffective times, reserved A (free (no designation)) which is disposed between the inutilization idle times, The reservation B (designated (designated)) and the reservation C (designated (designated)) are extracted.

  As shown in FIG. 3 (b), when there are a plurality of acquired unavailable use free times, the reservation management system in one embodiment is reserved A (free (no designation)) placed between the available use unavailable free times. , Reservation B (designated (designated)) and reservation C (designated (designated)) are extracted. In addition, when a utilization impossible idle time is single, you may complete a process at that time.

  As shown in FIG. 3 (c), the reservation management system according to one embodiment refers to the designation flag for the extracted reservation A, and in the case of no designation (free), another charge in the same time zone on the same day. The free time of the person is searched, and it is determined whether the free time is not placed between the ineffective free time. If it is determined that the vacant time is not placed in a pinch, the person-in-charge identification information of the other person in charge (eyelist A) is acquired.

  With such a configuration, even if there are other idle times on the same day and the same day, even if there are other idle times in the same day, they will be placed in charge after the reservation is relocated if they are placed between the unavailable idle times. In the person's reservation schedule, it is possible to prevent the reservation from being arranged in the same way as before the arrangement, being put in useless free time.

  As shown in FIG. 3D, the reservation management system in one embodiment updates (overwrites) the person-in-charge identification information (store manager) in the reservation information of reservation A with the person-in-charge identification information (eyelist A) that has acquired it. , Relocation of the reservation will be done.

  With the configuration described with reference to FIG. 3 (c) (d) above, when there is no designation, the change between the persons in charge has no influence on the customer, and especially, the reservation non-available free time afterward By changing the person in charge automatically, for example, in the present example, 11: 00-11: 30 is free, and a total of 10: 30-12: 30 free time is secured. The service can be made more efficient by making effective use of, for example, entering a new reservation for the reserved free time.

  In FIG. 3 (e), as shown in FIG. 3 (c), the idle time on the same day and the same time zone of the other person in charge, and the idle time when the idle time is not placed between the ineffective idle times. Will be described in the case where As shown in FIG. 3E, the reservation management system in one embodiment uses, for example, a pop-up display or the like based on the extracted information of reservation A, etc., when the corresponding other person in charge can not acquire it. The terminal 300 held by the customer who is the reservation person of the reservation A displays (outputs) prompting the user to change the time of the reservation A. Furthermore, as shown in FIG. 3 (e), the reservation management system according to one embodiment receives the specification input of the time change with respect to the display prompting the time change of the reservation A. Display an input button (input display) to which a text such as "Yes" is given. In this example, it is assumed that the advance change is designated.

  As shown in FIG. 3 (f), the reservation management system according to one embodiment updates the reservation date and time of reservation A so as to change to the unutilizable idle time, when the advance change is designated. By the update, an idle time of 11: 30-12: 30 can be secured, and a new reservation can be put into effective use such as placing a new reservation for the secured idle time, and the service can be made more efficient.

  In this way, the reservation management system according to one embodiment urges a time change when (1) changing the person in charge (2) changing the person in charge if the reservation is first made without a designation By changing the time to move forward or backward, it is possible to secure a vacant time that can be used anew effectively, and it is possible to improve service efficiency flexibly.

  Here, the outline of the reservation management system in one embodiment will be described with reference to FIG. FIG. 4 is a schematic view showing an outline of a reservation management system according to an embodiment.

  As shown in FIG. 4, for example, when a customer wants to make a new reservation between 14:00 and 15:00, it is arranged adjacent to the inoperable idle time and the inutilizable idle time in the time zone. Since the reservation C is arranged, conventionally, I had to give up waiting for cancellation or to enter a new reservation.

  As shown in FIG. 4, in the reservation management system according to one embodiment, for example, the reservation C sandwiched between inaccessible idle times is extracted, and it is displayed to propose a change of back-up time to the customer of the reservation C reservation person. At the same time, it is displayed that a 10% discount from the scheduled payment amount is made as the bonus information when the time is changed. When the customer of the reservation person of reservation C accepts the time change by the display, the designation input is accepted by the pressing of the input button displayed in the text “Succeeding change”, and based on the designation input, 30. Update the reservation date and time of reservation C so as to change the time of reservation C by 15:00 to 16:00 by delaying a minute.

  Here, the "privilege information" is information indicating a privilege such as point grant for a change in reservation time or a discount on a fee, and is used as a trigger for prompting a customer to change the reservation time.

  With such a configuration, as shown in FIG. 4, since the time zone of 14: 00-15: 00 is newly opened, the customer enters a new reservation between 14: 00-15: 00 (registration ), And it is also possible to improve customer satisfaction while improving service efficiency.

(Constitution)
FIG. 2 is a diagram showing an example of a functional configuration of a reservation management system according to an embodiment of the present invention. As shown in FIG. 2, the reservation management system includes a server 200 and a terminal 300.

  As shown in FIG. 2, the server 200 includes a control unit 210, a communication unit 220, and a storage unit 230.

  The control unit 210 is a processor including a search unit 211, an extraction unit 214, a determination unit 215, and an update unit 216, and having a function of controlling each functional unit of the server 200.

  As an example, control unit 210 performs arithmetic processing based on a processing request from each functional unit of terminal 300 or server 200, and refers to, updates or deletes various information such as reservation information stored in storage unit 230. Perform processing etc. Control unit 210 may generate output information for outputting the processing result in terminal 300. In this case, the generated output information is transmitted to the terminal 300 via the communication unit 220 and the network 500.

  The search unit 211 has a function of searching various information stored in the storage unit 230 and acquiring target information. The search unit 211 includes an idle time search unit 212 and a person-in-charge search unit 213.

  The free time search unit 212 has a function of searching for and obtaining free time less than the minimum reservation time for each day and each person in charge based on the reservation information. For example, the free time search unit 212 temporarily generates a daily reservation table for each person in charge, searches the reservation table in ascending order of time, and free time less than the set minimum reservation time exists. Search, and if it exists, get the free time. The idle time search unit 212 transmits the search and the obtained result to the extraction unit 214.

  If the extracted reservation is not designated, the person-in-charge search unit 213 searches for another person in charge whose idle time is the same as the extracted reservation, based on the reservation information, and the other person in charge Has a function of acquiring the identification information of the person in charge. Specifically, for example, when the extracted appointment designation flag indicates no appointment, the person-in-charge search unit 213 determines that the same time zone as the extracted appointment is an idle time based on the appointment information. It has a function of searching for the free time of another person in charge who is not arranged by being idle time less than the minimum reserved time, and acquiring the person-in-charge identification information of the other person in charge.

  Here, the “person-in-charge identification information” is information that allows the reservation management system according to an embodiment to uniquely identify and identify the person-in-charge, and more specifically, for example, the name of the person-in-charge, the person-in-charge ID, etc. I say information.

  The person-in-charge search unit 213 transmits the search and the acquired result to the update unit 216. Further, the person-in-charge search unit 213 generates output information for outputting the result by the output unit 340 of the terminal 300 based on the search and the acquired result, and transmits the output information to the output unit 340 via the communication unit 220. May be

  The extraction unit 214 has a function of extracting information matching the specified condition. The extraction unit 214 extracts the reservations placed before and after the idle time acquired by the idle time search unit 212. Specifically, when there are a plurality of free times acquired by the free time search unit 212, for example, the extraction unit 214 extracts a reservation placed before and after the free time. With such a configuration, it is possible to extract a reservation as a candidate for changing the time so as to shift the extracted reservation date and time of the extracted reservation either before or after the ineffective time, and it is possible to secure the minimum reservation time. The extraction unit 214 transmits the extracted result to the person-in-charge search unit 213.

  The determination unit 215 has a function of, for example, ranking objects based on predetermined criteria and the like in comparison with the predetermined criteria. For example, when there are a plurality of extracted reservations, the determination unit 215 may have a function of determining the priority of time change of the extracted reservation based on the payment information. The determination unit 215 transmits the determination result to the update unit 216 or the output unit 340 of the terminal 300.

  Here, the “payment information” is information included in the reservation information and indicating whether the usage fee for the service reserved by the customer has been paid or not, specifically, for example, When the beauty service according to the reservation management system 100 according to one embodiment is a service of the eyelash extension salon, as a form of payment for the reservation (1) simple next reservation, (2) prior confirmation (when making a reservation at the time of visiting a store, etc. There are three possible forms of settlement by paying up to the next reservation, and (3) Flat-rate billing system (settlement by automatic debiting on a fixed monthly basis). Payment information in these forms is a reservation With respect to the service charge of the service, (1) is unpaid and unpaid, (2) is paid, and (3) is charged.

  Specifically, when the priority is given in the order of (1), (3), and (2) above, the determination unit 215 refers to the payment information of the extracted reservation, for example, based on the priority. The priority of high, medium, and low time change may be determined and assigned to each extracted reservation. For example, when the payment information of the extracted reservation is "(1) simple next reservation", the priority of the time change is "high", so the time change may be processed with the highest priority. it can. With such a configuration, for example, it is highly possible that unpaid and unpaid reservations are canceled immediately before the current day or the previous day etc. Therefore, the risk of opportunity loss of new reservation due to such cancellation is also high. In addition, if paid or charged, it is possible to receive from the customer the charge of the previous cancellation, but it is impossible to do the unpaid / unpaid reservation, so the effect of the opportunity loss is also large. Relocating such reservations with priority can reduce the risk and impact of opportunity loss.

  For example, when there are a plurality of extracted reservations, the determination unit 215 may have a function of determining the priority of time change of the extracted reservation based on the visit information. The determination unit 215 transmits the determination result to the update unit 216 or the output unit 340 of the terminal 300.

  The “visiting results” mentioned here are included in personal information, and the number of past visits (the number of visits such as the first, once, twice, N times) and past visit intervals (every day) for each customer and each store It is results information including the contents of treatment for each visit, treatment time for each visit, etc.).

  Here, "personal information" refers to information such as name, address, phone number, sex, visit results, treatment tendencies based on visit results, presence of flat rate billing system, etc., pertaining to the individual customer.

  For example, since the customer who makes a reservation for multiple visits often prefers the reservation at the store or the person in charge, the determination unit 215 also makes a proposal for a time change proposal. There is a high possibility of responding. As described above, by raising the priority of reservation at the time of multiple visits and lowering the priority of reservation at the time of first visit, it is possible to improve the probability that the time change is established.

  The update unit 216 has a function of updating various information stored in the storage unit 230 based on the processing result transmitted from each functional unit. Specifically, the updating unit 216 updates the extracted person-in-charge identification information of the reservation with the acquired person-in-charge identification information of the other person in charge. Specifically, the updating unit 216 refers to, for example, the reservation information stored in the storage unit 230 corresponding to the extracted reservation, and identifies the other person-in-charge who has acquired the person-in-charge identification information included in the reservation information. You may change to overwrite with information. With such a configuration, it is possible to automatically rearrange the reservation from the extraction of the non-usable time in the reservation schedule, and to improve the efficiency of the service.

  Also, for example, when there is a designation input of time change in the operation input unit 343 of the terminal 300, the updating unit 216 may update the reserved reservation date and time of the output reservation based on the designation input. More specifically, when the update unit 216 receives the specified input from the terminal 300 and transmits the input information through the communication unit 220, the update unit 216 outputs the input information corresponding to the specified input. With reference to the reservation information stored in the reservation storage unit 230, the reservation date and time included in the reservation information may be changed to overwrite on the basis of the contents for which the designation input has been made (advanced change, backward change). With such a configuration, it is possible to automatically rearrange the reservation from the designation input of the customer or employee in the reservation schedule, and to improve the efficiency of the service.

  Further, when there is a designation input of time change in the operation input unit 343 of the terminal 300, the updating unit 216 updates the scheduled payment amount or the scheduled grant point based on the privilege information displayed on the display unit 341. It is also good. Specifically, when the designation input of the time change is input by the operation input unit 343 of the terminal 300, the updating unit 216 corresponds to the designation input when the input information is transmitted through the communication unit 220. Refers to the reservation information stored in the storage unit 230 of the output reservation, and overwrites it based on the contents (discount of the charge or point provision, etc.) for which the planned payment amount or the scheduled addition point included in the reservation information is specified. You may change it to By adopting such a configuration, it is possible to urge to respond to the change of reservation time by the benefit, and by giving the benefit to the correspondent customer, the probability of time change being established is increased, and the customer satisfaction Can also be improved.

  Further, the update unit 216 may update the personnel evaluation of the employee included in the evaluation information when the operation input of the call request for the call system (not shown) linked with the reservation management system 100 is received. . The updating unit 216 may update the evaluation of the person in charge included in the evaluation information stored in the storage unit 230, for example, when there is a designation input of time change in the operation input unit 343 of the terminal 300. Further, as another example, when the updating unit 216 receives an operation input of a call in cooperation with the operation input unit 343 of the terminal 300 of a call system (not shown) that cooperates with the reservation management system 100 (person in charge The evaluation of the person in charge included in the evaluation information may be updated when the call from

  Here, "evaluation information" is information indicating personnel evaluation personnel evaluation of each person in charge, and evaluation based on the target for each period, the performance for the target, and the evaluation criteria for each stage based on the performance for the target (for example, There are five levels, including the degree to expectations ([1] below expectations, [2] slightly below, [3] as expected, [4] slightly above, [5] much above expectations, etc.), etc.

  Also, specifically, for example, when there is a time change designation input in the operation input unit 343 of the terminal 300, the updating unit 216 performs relocation (forward or backward) for optimization of reservation. Therefore, it is possible to raise the evaluation of the person in charge by one step, assuming that the efficiency has been improved by eliminating the opportunity loss etc., or the history of the designated input of the time change is stored in the storage unit 230. If you reach a certain level, you may raise the evaluation of the person in charge by one step. With such a configuration, it is possible to give an appropriate evaluation to the person in charge who contributed to the efficiency while improving the efficiency of the service, and to improve motivation of the person in charge for the efficiency improvement. it can.

  Also, specifically, for example, when the operation input unit 343 of the terminal 300 receives an operation input of a calling, the updating unit 216 calls a telephone for rearranging a reservation such as moving forward or backward of the reservation. As a result, the evaluation of the person in charge may be raised by one step, or the call history may be stored in the storage unit 230, and the evaluation of the person in charge may be raised by one step when the number of calls concerned reaches a certain level. . With such a configuration, it is possible to improve the motivation for service efficiency by relocation of the person in charge.

  Communication unit 220 has a function of executing communication with terminal 300 via network 400 according to the control of control unit 210. The communication may be wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Specifically, the communication unit 220 transmits, for example, output information to be output to the output unit 340 of the terminal 300, or receives input information input from the operation input unit 343 of the terminal 300.

  The storage unit 230 has a function of storing various programs, data, parameters, and the like necessary when the server 200 operates under the control of the control unit 210. Specifically, the storage unit 230 stores reservation information (including payment information), personal information, benefit information, evaluation information, and the like. Specifically, the storage unit 230 is, for example, a main storage device configured of a ROM and a RAM, an auxiliary storage device configured of a non-volatile memory, an HDD (Hard Disc Drive), an SSD (Solid State Drive), and a flash. It is comprised by various recording media, such as memory.

  As shown in FIG. 2, the terminal 300 includes a control unit 310, a communication unit 320, a storage unit 330, and an output unit 340.

  Control unit 310 is a processor having a function of controlling each functional unit of terminal 300. Specifically, for example, the control unit 310 causes the storage unit 330 to store the output information transmitted from the server 200, and causes the output unit 340 to output the output information.

  The communication unit 320 has a function of executing communication with the server 200 via the network 400 according to the control of the control unit 310. The communication may be wired or wireless, and any communication protocol may be used as long as mutual communication can be performed. Specifically, the communication unit 320 may receive, for example, the output information transmitted from the server 200 according to the control of the control unit 310, or may transmit the input information to be transmitted to the server 200.

  Storage unit 330 has a function of storing various programs, data, parameters, and the like necessary when terminal 300 operates under the control of control unit 310. Specifically, the storage unit 330 stores, for example, input information, output information, and the like. Specifically, the storage unit 230 is configured by, for example, a main storage device configured by a ROM and a RAM, an auxiliary storage device configured by a non-volatile memory, and various recording media such as an HDD, an SSD, and a flash memory. .

  The output unit 340 includes a display unit 341, an audio output unit 344, and a vibration unit 345, and has a function of outputting various information to the terminal 300 according to the control of the control unit 310. Further, the output unit 340 may include a vibrating unit 345 as an example.

  The display unit 341 includes a display output unit 342 and an operation input unit 343. Specifically, for example, a liquid crystal display (LCD) display, a light emitting diode (LED) display, an organic light emitting diode (OLED) display, or the like provided in the terminal 300 may be used as the display unit 341.

  The display output unit 342 has a function of displaying output information and the like transmitted from the server 200 according to the control of the control unit 310. The display screen of the display output unit 342 has a general data format that can be displayed on the terminal 300, such as a markup language such as HTML (Hyper Text Markup Language), bitmap data, or compressed image data. It only needs to be generated. Specifically, for example, when the person-in-charge search unit 213 of the server 200 can not acquire the other person-in-charge, the display output unit 342 transmits and transmits output information via the communication unit 320. Based on the output information, the reservation information of the extracted reservation is displayed.

  Here, “output information” refers to the extracted reservation information (reservation name, reservation date and time, etc.) of the extracted reservation, and candidate information for time change based on the inoperable idle time arranged across the reservation (in the case of advance time change) At the start of ○ 時 旨 旨 場合, in the case of change in retrogression time 時 時 ○ 開始, etc.), information for operation input based on the candidate information of the time change (specified input button Information etc.) to be generated, and is generated by the control unit 210 of the server 200 based on the processing result of each functional unit.

  In addition, according to the control of the control unit 310, the display output unit 342 may display the priority of the extracted reservation, for example, when there are a plurality of extracted reservations.

  In addition, the display output unit 342 may display the benefit information in addition to the extracted reservation information of the reservation.

  The operation input unit 343 has a function of receiving an operation input from a customer or an employee according to the control of the control unit 310. Specifically, the operation input unit 343 is realized by a soft key such as a touch panel or a hard key. Operation input unit 343 causes terminal 300 to display, on the terminal 300, an input display for designating a time change of either forward or backward to the vacant time before and after the reservation output by display output unit 342, and designates the time change You may accept input. Specifically, for example, the operation input unit 343 performs an operation input as to whether or not the time change is accepted for the output information output to the terminal 300 operated by the customer or the employee according to the control of the control unit 310. May be accepted. The operation input unit 343 transmits the input information to the server 200 via the communication unit 320 based on the received operation input result according to the control of the control unit 310.

  Here, “input information” is information generated by the control unit 320 indicating whether or not the time change for the extracted reservation has been accepted based on the display information displayed on the display output unit 342 and the received operation input result. Say

  The operation input unit 343 may include, for example, a pop-up display or an operation input button for a call request or an incoming call notification for a call system linked to the reservation management system 100.

  As one example, the operation input unit 343 may receive an operation input of a call request to be output to the call system for the customer of the output reservation. More specifically, for example, the operation input unit 343 generates an outgoing call in addition to an input display for designating a time change of either forward or backward to free time before and after the reservation output by the display output unit 342. The operation input display (for example, a "TELL" button etc.) may be displayed on the terminal 300, and the operation input of the said calling may be received. For example, when the operation input unit 343 receives an operation input of a call (when a call from a person in charge is confirmed), the operation input unit 343 outputs a call request to the call system, and at the same time, the operation input result of the call It may be transmitted to the updating unit 216.

  The audio output unit 344 has a function of outputting audio according to the control of the control unit 310. Specifically, the audio output unit 344 may be realized, for example, by a built-in speaker to directly output audio. Specifically, the voice output unit 344 may voice-output, for example, a ringing tone to notify that the output information has been transmitted from the server 200 via the communication unit 320.

  The vibration unit 345 has a function of outputting output information by vibration according to the control of the control unit 310. Specifically, the vibration unit 345 may realize vibration by driving of a built-in motor, for example. Specifically, for example, the vibration unit 345 may output a vibration or the like so as to indicate that the output information has been transmitted from the server 200 via the communication unit 320.

(Operation example)
FIG. 4 is a flowchart showing an operation example of the reservation management system according to an embodiment of the present invention.

  The storage unit 230 stores reservation information including a reservation date and time, person-in-charge identification information, and a designation flag indicating the presence or absence of a designation (S10).

  The free time search unit 212 searches for and obtains free time less than the minimum reserved time for each person in charge based on the reservation information (S11) The free time search unit 212 transmits the obtained free time to the extraction unit 214 Do.

  When there are a plurality of acquired free times, the extraction unit 214 extracts the reservation placed before and after the free time (S12). The extraction unit 214 transmits the extracted reservation and the acquired idle time to the person-in-charge search unit 213.

  If the extracted appointment designation flag indicates no appointment, the person-in-charge search unit 213 determines that the same time zone as the extracted reservation is idle based on the reservation information, and the idle time is less than the minimum reservation time. The idle time of another person in charge who is not disposed between the idle time of the person is searched, and the person-in-charge identification information of the other person in charge is acquired (S13). When the person-in-charge search unit 213 can obtain the other person-in-charge (YES in step S14), the person-in-charge search unit 213 transmits the acquired person-in-charge information and the extracted reservation to the update unit 216.

  When the person-in-charge search unit 213 can obtain the other person-in-charge (YES in step S14), the updating unit 216 identifies the person-in-charge person identification who acquired the person-in-charge identification information of the extracted reservation. Update with information (S14).

  When the person-in-charge search unit 213 can not acquire the other person-in-charge (No in step S14), the person-in-charge search unit 213 transmits the extracted reservation information of the reservation to the output unit 340. The output unit 340 outputs the extracted reservation information of the reservation (step S16).

  The operation input unit 343 displays, on the terminal 300, an input display that designates a time change of either forward or backward to the idle time before and after the reservation output from the output unit 340. When the time change is to be performed (YES in step S17), the operation input unit 343 receives a specification input of the time change (step S18). The operation input unit 343 transmits the result of receiving the designation input to the updating unit 216 including the extracted reservation information. When the update unit 216 receives the result of receiving the designation input and the extracted reservation information, the update unit 216 updates the reservation date and time of the reservation of the extracted reservation information based on the designation input (step S19). At the same time, the updating unit 216 updates the evaluation of the employee (person in charge) to, for example, increase (or maintain the current state) (step S20).

  If the operation input unit 343 does not change the time (NO in step S17), the operation input unit 343 receives a specification input that does not change the time (step S21). The operation input unit 343 transmits the result of receiving the designation input to the updating unit 216. When the update unit 216 receives the result of receiving the designated input and the extracted reservation information, the update unit 216 updates the evaluation of the person in charge (employee) of the extracted reservation information, for example, to lower it (or keep it current). (Step S22).

  Each functional unit of server 200 and terminal 300 may be realized by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like. It may be realized by software using a CPU (central processing unit) and a memory. Also, each functional unit may be realized by one or more integrated circuits, and the functions of the plurality of functional units may be realized by one integrated circuit. An LSI may be called a VLSI, a super LSI, an ultra LSI, or the like depending on the degree of integration. Here, the "circuit" may include digital processing by a computer, that is, meaning as functional processing by software. In addition, the circuit may be realized by a reconfigurable circuit (for example, an FPGA: Field Programmable Gate Away).

  When each function unit of the server 200 and the terminal 300 is realized by software, the server 200 and the terminal 300 are a CPU that executes an instruction of a display information generation program that is software that realizes each function, the search program and various data are computer A ROM (Read Only Memory) or a storage device (these are referred to as a "recording medium") recorded readable by (or a CPU), a RAM (Random Access Memory) for expanding the search program, and the like are provided. Then, the object of the present invention is achieved by the computer (or CPU) reading and executing the search program from the recording medium. As the recording medium, a “non-transitory tangible medium”, for example, a tape, a disk, a card, a semiconductor memory, a programmable logic circuit or the like can be used. The search program may be supplied to the computer via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the search program. The present invention can also be realized in the form of a data signal embedded in a carrier wave in which the search program is embodied by electronic transmission.

  The search program can be implemented using, for example, a script language such as ActionScript or JavaScript (registered trademark), an object-oriented programming language such as Objective-C or Java (registered trademark), or a markup language such as HTML5.

100 reservation management system 200 server 210 control unit (server)
220 Communication unit (server)
230 Storage unit (server)
300 terminal 310 control unit (terminal)
320 Communication unit (terminal)
330 storage unit (terminal)
340 output unit

Claims (9)

It is a reservation management system that manages the reservation of beauty service for each person in charge,
A storage unit for storing reservation information including reservation date and time, person-in-charge identification information, and presence or absence of nomination;
An available time search unit which searches for and acquires an available time less than the minimum reserved time for each person in charge based on the reserved information;
An extraction unit for extracting a reservation placed before and after the vacant time;
When the extracted reservation is not designated, another person in charge whose idle time is the same as the extracted reservation is searched based on the reservation information, and a person in charge of the other person in charge Person-in-charge search unit for acquiring identification information,
An updating unit that updates the extracted person-in-charge identification information of the extracted reservation with the acquired person-in-charge identification information of the other person-in-charge;
Reservation management system comprising: The person-in-charge search unit has a vacant time corresponding to the extracted reserved time based on the reserved information, and the vacant time is disposed between the vacant times less than the minimum reserved time. Searching for another person in charge and obtaining the person-in-charge identification information of the other person in charge;
The reservation management system according to claim 1, characterized in that The reservation management system includes a terminal operated by a customer or an employee and a server connected via a network.
An output unit for outputting the extracted reservation reservation information when the person-in-charge search unit can not acquire the other person-in-charge;
And an operation input unit configured to display on the terminal an input display for designating a time change of either forward or backward to the idle time before and after the reserved output, and to receive a time change designation input.
The update unit is configured to update the reserved reservation date and time of the output reservation based on the specification input when the specification input of the time change is input.
The reservation management system according to claim 1 or 2, characterized in that The reservation management system cooperates with a call system for realizing a call by telephone etc. between a customer and an employee,
The storage unit stores evaluation information including an employee's personnel evaluation,
The operation input unit receives an operation input of a call request to be output to the call system for a customer of the output reservation.
The updating unit updates the personnel evaluation of the employee included in the evaluation information when the operation input of the call request is received.
The reservation management system according to claim 2, characterized in that: The reservation information includes payment information indicating whether the service charge for the reserved service has been paid or not.
When there are a plurality of extracted reservations, the apparatus further comprises a determination unit that determines a priority of time change of the extracted reservation based on the payment information,
The output unit outputs a priority of the extracted reservation,
The reservation management system according to claim 4, characterized in that: The storage unit stores personal information including visit results for each customer,
When there are a plurality of extracted reservations, the apparatus further comprises a determination unit that determines a priority of time change of the extracted reservations based on the personal information,
The output unit outputs a priority of the extracted reservation,
The reservation management system according to claim 5, characterized in that: The reservation information includes a scheduled payment amount and a scheduled grant point,
The storage unit stores privilege information indicating point grant or fee discount for change of reservation time,
The output unit displays the benefit information together with the extracted reservation information of the reservation,
The update unit is configured to update the scheduled payment amount or the scheduled grant point based on the displayed privilege information, when the time change designation input is received.
The reservation management system according to any one of claims 4 to 6, characterized in that A reservation management program that manages beauty service reservations for each person in charge,
On the computer
A storage function for storing reservation information including reservation date / time, person-in-charge identification information and presence / absence of nomination;
A free time search function of searching for and obtaining free time less than the minimum reserved time for each person in charge based on the reserved information;
An extraction function for extracting a reservation placed before and after the vacant time;
When the extracted reservation is not designated, another person in charge whose idle time is the same as the extracted reservation is searched based on the reservation information, and a person in charge of the other person in charge Person in charge search function to acquire identification information,
An update function of updating the extracted person-in-charge identification information of the extracted reservation with the acquired person-in-charge identification information of the other person-in-charge;
Reservation management program to realize. It is a reservation management method for managing the reservation of beauty service for each person in charge,
A storage step of storing reservation information including reservation date and time, person-in-charge identification information, and presence or absence of nomination;
Searching for and obtaining free time less than the minimum reservation time for each person in charge based on the reservation information;
Extracting a reservation placed back and forth in the free time;
When the extracted reservation is not designated, another person in charge whose idle time is the same as the extracted reservation is searched based on the reservation information, and a person in charge of the other person in charge Obtaining identification information;
Updating the extracted person-in-charge identification information of the extracted reservation with the acquired person-in-charge identification information of the other person-in-charge;
Reservation management method including.

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