JP2018163611A - Information processing device, information processing method, and information processing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To select a worker and work device with which to execute a work in order to obtain a better work result.SOLUTION: A storage part 34 of an information processing device 10 stores worker management information 34A and device management information 34B. The worker management information 34A associates worker identification information for a worker 18 who executes a work with worker feature information relating to the processing capability of the worker 18. The device management information 34B associates device identification information for a work device 14 which executes a work with device feature information relating to the processing capability of the work device 14. An acquisition part 30A acquires a work object 42, work content for the work to be executed on the work object 42, and execution time constraint conditions for the work to be executed on the work object 42. A selection part 30B selects the worker 18 and the work device 14 to execute the work in the work content relating to the work object 42 based on the worker management information 34A, the work device management information 34B, and the constraint conditions.SELECTED DRAWING: Figure 1

Description

  Embodiments described herein relate generally to an information processing apparatus, an information processing method, and an information processing program.

  There is known a system that supports assignment of speech to text and translation work to a plurality of people. For example, a system is known in which when a translation request is received, a translator corresponding to the translation ability is selected as an order destination. A system is also known in which audio data is divided according to a parameter indicating the length of time allocated to an operator and distributed to the operator.

  However, in the conventional method, it is difficult to select a worker or a work device that performs the work so that a better work result can be obtained.

JP 2009-289091 A Japanese Patent Laying-Open No. 2015-185090

  The problem to be solved by the present invention is to provide an information processing device, an information processing method, and an information processing program capable of selecting a worker or a work device to perform work so that a better work result can be obtained. It is to be.

  The information processing apparatus according to the embodiment includes a storage unit, an acquisition unit, and a selection unit. The storage unit includes worker management information that associates worker identification information of a worker who performs a work with worker characteristic information related to the processing capability of the worker, and device identification information of a work device that performs the work. Device management information associated with device characteristic information related to the processing capability of the work device is stored. The acquisition unit acquires the work target, the work content of the work to be performed on the work target, and the constraint condition when executing the work on the work target. The selection unit selects the worker and the work device that perform the work of the work content on the work target based on the worker management information, the device management information, and the constraint condition. .

FIG. 1 is a diagram illustrating an example of an information processing system according to the first embodiment. FIG. 2 is a schematic diagram illustrating an example of a data configuration of worker management information. FIG. 3 is a schematic diagram illustrating an example of a data configuration of the device management information. FIG. 4 is a schematic diagram illustrating an example of a data configuration of constraint condition information. FIG. 5 is a schematic diagram illustrating an outline of processing executed by the processing unit. FIG. 6 is an explanatory diagram showing an example of the flow of data. FIG. 7 is a flowchart illustrating an example of an information processing procedure. FIG. 8 is a schematic diagram illustrating an example of an information processing apparatus according to the second embodiment. FIG. 9 is a schematic diagram illustrating an outline of processing executed by the processing unit. FIG. 10 is a flowchart illustrating an example of an information processing procedure. FIG. 11 is an explanatory diagram of a hardware configuration example.

  Hereinafter, an information processing device, an information processing method, and an information processing program will be described in detail with reference to the accompanying drawings.

(First embodiment)
FIG. 1 is a diagram illustrating an example of an information processing system 1 according to the present embodiment.

  The information processing system 1 includes an information processing apparatus 10, a client terminal 12, and a work unit 20. The information processing apparatus 10, the client terminal 12, and the work unit 20 are connected to be communicable via a network 22.

  The information processing apparatus 10 is an apparatus that selects a work unit 20 that performs work.

  The work means that predetermined work content processing is executed on the work target data to be worked. The work target data is, for example, voice data, text data, text data in a predetermined language, and the like. The work content includes, for example, conversion of voice data into text data, translation of the first language data of the first language into second language data of the second language, and the like. The work content and work target data are not limited to the above.

  The client terminal 12 is a device that requests work. The client terminal 12 is a personal computer. The requester terminal 12 transmits the work data to the information processing apparatus 10. The work data includes work target data to be worked, work content data, and constraint condition information 34C. In the following description, the work target data and the work content data may be simply referred to as the work target and the work content. The constraint condition information 34C will be described later.

  The work data includes a plurality of work objects. For example, the work data includes a plurality of audio data as a plurality of work objects. In the present embodiment, it is assumed that the work data includes work content data indicating one type of work content for a plurality of work targets included in the work data. However, the work data may include a plurality of types of work contents.

  The information processing apparatus 10 selects a work unit 20 that works on each of a plurality of work target data included in the work data received from the client terminal 12.

  The work unit 20 includes a work device 14 and a worker terminal 16.

  The work device 14 is a device that performs work. In the present embodiment, the information processing system 1 includes a plurality of work devices 14 (for example, work devices 14A, 14B, and 14C). The work device 14 performs work of the work content distributed from the information processing device 10.

  For example, the work device 14 is a device capable of performing speech recognition work (hereinafter referred to as a speech recognition device) that performs a conversion work for automatically converting speech data into text data, or first language data in a first language. An apparatus capable of executing a translation work that automatically translates into second language data in two languages (hereinafter referred to as a translation apparatus). Note that the types of work that can be performed by the work device 14 are not limited to these, and a plurality of work can be executed by preparing in advance according to the work content corresponding to the information processing system 1. This can be realized by providing software for executing a plurality of tasks in one work device 14. Further, the work that can be executed by the work device 14 is limited, and the work apparatus 14 may be realized by increasing the number of work terminals 14. The type of work may be, for example, comparison between voice data and predetermined text, correction of data, or the like.

  When the working device 14 is a voice recognition device, the working device 14 may be configured to include a dictionary adjusted in advance so that voice recognition can be correctly performed on a specific topic.

  The worker terminal 16 is a terminal operated by a worker 18 who performs work. In the present embodiment, the information processing system 1 includes a plurality of worker terminals 16 (worker terminals 16A, 16B, 16C). Each of these worker terminals 16 is operated by a worker 18 (workers 18a, 18b, 18c). The worker terminal 16 is, for example, a personal computer.

  The worker 18 performs the work selected as the work performed by the worker 18 in the information processing apparatus 10. In the present embodiment, the selected work target and work content are distributed to the worker terminal 16 operated by the worker 18 selected by the information processing apparatus 10. The worker 18 performs the work of the distributed work content on the distributed work target.

  For example, when the distributed work target is voice data, the worker 18 performs work for converting the voice data into text data according to the work content. Further, the worker 18 performs a work of translating the distributed first language data to be worked into the second language. At this time, for example, the worker 18 uses the keyboard of the worker terminal 16 to input text and translation results.

  Next, the information processing apparatus 10 will be described.

  The information processing apparatus 10 includes a processing unit 30, a UI (user interface) unit 32, a storage unit 34, and a communication unit 36. The UI unit 32, the storage unit 34, the communication unit 36, and the processing unit 30 are connected to be able to exchange data and signals.

  The UI unit 32 includes an input function and a display function. The input function accepts user operations. The input function is, for example, a pointing device such as a digital pen, a mouse, or a trackball, or an input device such as a keyboard. The display function displays various information. The display function is, for example, a display such as an LCD or a projection device. The UI unit 32 may be a touch panel that integrally includes an input function and a display function.

  The storage unit 34 stores various data. The storage unit 34 is, for example, a RAM (Random Access Memory), a semiconductor memory element such as a flash memory, a hard disk, an optical disk, or the like. Note that the storage unit 34 may be a storage device provided outside the information processing apparatus 10. The storage unit 34 may be a storage medium. Specifically, the storage medium may be a program or various types of information downloaded and stored or temporarily stored via a LAN (Local Area Network) or the Internet. Further, the storage unit 34 may be composed of a plurality of storage media.

  In the present embodiment, the storage unit 34 stores worker management information 34A, device management information 34B, and constraint condition information 34C.

  The worker management information 34 </ b> A is information regarding the worker 18. The worker management information 34A is stored in the storage unit 34 in advance.

  FIG. 2 is a schematic diagram illustrating an example of a data configuration of the worker management information 34A. The worker management information 34A is a database in which worker IDs, work contents, worker feature information, and empty situations are associated with each other. The data format of the worker management information 34A is not limited. The data format of the worker management information 34A may be a table.

  The worker ID is identification information (worker identification information) of the worker 18. The worker characteristic information is information regarding the processing capability of the worker 18. For example, the worker characteristic information indicates at least one of processing time, processing quality, and processing fee. In the present embodiment, a case where the worker characteristic information indicates processing time, processing quality, and processing fee will be described as an example.

  For the processing time, information on the past average processing time, typing speed, and the like may be used. For the processing quality, the processing quality for the field of expertise selected in advance by the worker 18 or the correct answer rate (correct answer rate) calculated from the past work history may be used. For the processing fee, for example, a unit price or a reward amount per work may be used.

  The worker feature information may further include other types of feature information. For example, the worker characteristic information may include a processing speed instead of the processing time or together with the processing time.

  The worker characteristic information may include remarks. For example, information indicating the field of work that the worker 18 is good at is registered in the remarks.

  In the present embodiment, worker feature information corresponding to each worker ID is registered in advance in worker management information 34A for each work content. In the example shown in FIG. 2, the worker management information 34A includes two types (conversion of speech data into text data (P), translation from the first language into the second language (Q)) for each worker ID. ) Shows a case where worker characteristic information is registered in advance in association with each work content. However, worker feature information may be registered in advance in the worker management information 34A for each of one type or three types of work contents.

  It is assumed that the worker ID, the work content, and the worker feature information are registered in advance in the worker management information 34A in association with each other. Note that the values and work contents indicated in the worker characteristic information may be appropriately changed according to an operation instruction of the UI unit 32 by the user.

  In the present embodiment, the worker management information 34A is registered with the empty situation corresponding to each worker ID. The empty situation indicates the current rate (situation) at which the worker 18 identified by the corresponding worker ID can execute the work with the processing capability indicated by the corresponding worker feature information. For example, in the case of the empty situation “100%”, the worker 18 identified by the corresponding worker ID can execute the work of the corresponding work content with the processing capability indicated by the corresponding worker feature information. Indicates that there is. The smaller the value indicated by the empty situation (closer to 0%), the more difficult it is for the worker 18 to execute the work of the corresponding work content with the processing capability indicated by the corresponding worker feature information. Indicates that there is.

  Note that the availability in the worker management information 34A is appropriately updated by an update unit 30D described later. Note that the worker management information 34A may be any information as long as the worker ID is associated with at least the worker characteristic information.

  Next, the device management information 34B will be described. The device management information 34B is information related to the work device 14. The device management information 34B is stored in the storage unit 34 in advance.

  FIG. 3 is a schematic diagram illustrating an example of a data configuration of the device management information 34B. The device management information 34B is a database in which device IDs, work contents, device feature information, and empty conditions are associated with each other. The data format of the device management information 34B is not limited. The data format of the device management information 34 may be a table.

  The device ID is identification information (device identification information) of the work device 14. The device characteristic information is information related to the processing capability of the work device 14. For example, the device characteristic information indicates at least one of processing time, processing quality, and processing fee. In the present embodiment, a case will be described as an example where the device characteristic information indicates processing time, processing quality, and processing fee. Note that the feature type registered as the worker feature information in the worker management information 34A matches the feature type registered as the device feature information in the device management information 34B.

  For example, a past average processing time may be used as the processing time of the device management information 34B. For the processing quality, the correct answer rate (correct answer rate) calculated from the past work history may be used. Specifically, when the work device 14 is a voice recognition device, the average accuracy rate of voice recognition may be used as the processing quality. For the processing fee, for example, an average value of the operating cost of the work device 14 or a unit price per hour according to the CPU to be used may be used.

  Further, the device feature information may include remarks. For example, information indicating the field of work that the working device 14 is good at is registered in the remarks. Further, when the work device 14 is a voice recognition device, the customization status (presence / absence of customization in a specific field) is shown assuming the type of dictionary used for voice recognition and the usage status of voice recognition for the dictionary. Information should be registered as remarks. In addition, in processing customizing methods, voices of specific fields and topics, the dictionary may be strengthened, a dictionary corresponding to a specific dialect may be prepared, and the acoustic environment of the place of use may be set. Assumed acoustic customization may be performed.

  The device feature information may further include other types of feature information. For example, the device characteristic information may include a processing speed instead of the processing time or together with the processing time.

  In the present embodiment, device feature information corresponding to each device ID is registered in advance in the device management information 34B for each work content. In the example shown in FIG. 3, the device management information 34B includes two types of device IDs (conversion of speech data to text data (P), translation from the first language to the second language (Q)). A case is shown in which device feature information is registered in advance for each work content. However, device feature information may be registered in advance in the device management information 34B for each of one type or three types of work contents. Note that the work content registered in the worker management information 34A matches the work content registered in the device management information 34B.

  It is assumed that the device ID, the work content, and the device feature information are registered in advance in the device management information 34B in association with each other. It should be noted that values and work contents indicated in the device characteristic information may be appropriately changed according to an operation instruction of the UI unit 32 by the user.

  In the present embodiment, an empty situation corresponding to each device ID is registered in the device management information 34B. The sky situation is the same as above.

  The availability in the device management information 34B is updated as appropriate by the update unit 30D described later. Note that the device management information 34B may be any information that associates at least the device ID with the device feature information.

  Next, the constraint condition information 34C will be described. The constraint condition information 34C indicates a constraint condition at the time of performing the work on the work target. The constraint condition information 34C is included in the work data received from the requester terminal 12. When receiving the work data from the requester terminal 12, the information processing apparatus 10 stores the constraint condition information 34 </ b> C included in the received work data in the storage unit 34. Note that the constraint condition information 34C may be stored in the storage unit 34 in advance.

  FIG. 4 is a schematic diagram illustrating an example of a data configuration of the constraint condition information 34C. The constraint condition information 34C is a database in which work contents are associated with constraint conditions. The data format of the constraint condition information 34C is not limited. The data format of the constraint condition information 34C may be a table.

  The work contents in the constraint condition information 34C are the same as described above. It is assumed that the work content registered in the worker management information 34A and the device management information 34B matches the work content registered in the constraint condition information 34C.

  In the constraint condition information 34C, multiple types of conditions are registered as constraint conditions. The type of condition included in the constraint condition matches the type of feature registered in the worker feature information or the device feature information. For example, three types of conditions of processing time, processing quality, and processing fee are registered in the constraint conditions. Note that the types of conditions included in the constraint conditions are not limited to three.

  In the present embodiment, it is assumed that the constraint condition for the work data (including a plurality of work targets) received from the requester terminal 12 is registered in the constraint condition information 34C. Specifically, in the present embodiment, a case will be described in which each condition of processing time, processing quality, and processing fee for one work data unit is registered as a constraint condition in the constraint condition information 34C. In other words, in the present embodiment, the constraint condition information 34C is an example in which a constraint condition is registered for one unit of work data including a plurality of process targets instead of a constraint condition for one process target. Will be described.

  In the present embodiment, the constraint condition is registered in the constraint condition information 34C for each work content. The work content registered in the constraint condition information 34C matches the work content registered in the worker management information 34A and the device management information 34B.

  Returning to FIG. The communication unit 36 communicates with an external device via the network 22. In the present embodiment, the communication unit 36 communicates with the client terminal 12, the work device 14, and the worker terminal 16 via the network 22.

  The processing unit 30 will be described. The processing unit 30 controls the information processing apparatus 10. The processing unit 30 includes an acquisition unit 30A, a selection unit 30B, a distribution unit 30C, and an update unit 30D.

  Each of the above units (acquisition unit 30A, selection unit 30B, distribution unit 30C, update unit 30D) is realized by, for example, one or a plurality of processors. For example, each of the above units may be realized by causing a processor such as a CPU (Central Processing Unit) to execute a program, that is, by software. The above units may be realized by a processor such as a dedicated IC (Integrated Circuit), that is, hardware. Each of the above units may be realized by using software and hardware together. When using a plurality of processors, each processor may realize one of the respective units, or may realize two or more of the respective units.

  In addition, at least one of the above-described units may be mounted on a cloud server that executes processing on the cloud.

  FIG. 5 is a schematic diagram illustrating an outline of processing executed by the processing unit 30. The processing unit 30 receives work data 40 from the client terminal 12 via the network 22. As described above, the work data 40 includes a plurality of work objects 42 (for example, work objects 42 </ b> A to 42 </ b> E), one type of work content for these work objects 42, and constraint conditions for the work data 40. In FIG. 5, the description of the work content and the constraint conditions are omitted.

  The processing unit 30 selects the work device 14 and the worker 18 who perform the work of the work content with respect to the plurality of work targets 42 included in the work data 40. Then, the processing unit 30 distributes the work target 42 to each of the selected work device 14 and the worker 18.

  Details will be described below. Returning to FIG. 1, the acquisition unit 30 </ b> A of the processing unit 30 acquires the work target, the work content of the work to be performed on the work target, and the constraint condition when the work is performed on the work target.

  In the present embodiment, the acquisition unit 30 </ b> A receives the work data 40 from the client terminal 12 via the communication unit 36. Thereby, the acquisition unit 30A acquires the work content, the constraint condition, and the plurality of work objects 42 included in the work data 40.

  Then, the acquiring unit 30A associates the work contents and the constraint conditions included in the work data 40 and registers them in the constraint condition information 34C. When the constraint condition is registered in the constraint condition information 34C in advance, the acquisition unit 30A acquires the constraint condition corresponding to the work content acquired from the requester terminal 12 by reading the constraint condition information 34C. May be.

  The acquisition unit 30A outputs the acquired work content, the constraint condition, and the work target 42 to the selection unit 30B.

  Based on the worker management information 34A, the device management information 34B, and the acquired restriction conditions, the selection unit 30B performs the work device 14 and the work for performing the work of the acquired work content on the acquired work target 42. The person terminal 16 is selected.

  Specifically, the selection unit 30B reads worker feature information corresponding to the work content acquired by the acquisition unit 30A from the worker management information 34A. The selection unit 30B reads device characteristic information corresponding to the work content acquired by the acquisition unit 30A from the device management information 34B. Further, the selection unit 30B reads the constraint condition corresponding to the work content acquired by the selection unit 30B from the constraint condition information 34C.

  Then, the selection unit 30B executes the work of the work content included in the work data 40 on the work target 42 included in the work data 40 acquired from the requester terminal 12 so as to satisfy the restriction condition acquired. The work device 14 and the worker terminal 16 that execute the work target 42 are selected.

  First, each of the processing time, the processing quality, and the processing fee when the selecting unit 30B executes the work of the work content included in the work data 40 for the plurality of work targets 42 included in the acquired work data 40. Is estimated for each of the plurality of working devices 14 and the plurality of workers 18.

  For the processing time, the selection unit 30B confirms the time length of the work data 40 and the work target 42, and from the processing time registered in each of the worker management information 34A and the device management information 34B, The processing time when the work is executed is estimated.

  In addition, for the processing quality, the selection unit 30B estimates the processing quality when the work is performed on the work target 42 from the processing quality registered in each of the worker management information 34A and the device management information 34B. . Further, the selection unit 30B estimates the contents of the work target 42, and for the work device 14 and the worker 18 with which the field of expertise matches, the processing quality registered in the worker management information 34A and the device management information 34B. Assuming that higher quality can be expected, the processing quality when the work is performed on the work target 42 may be estimated.

  The selection unit 30B may estimate the processing quality when the work is performed on the work target 42 as a correct answer rate, or may be expressed by another index such as easy work or hard work.

  The selection unit 30B determines the processing fee for the work target 42 based on the processing fee registered in each of the worker management information 34A and the device management information 34B, the number of characters of the work target 42, and the data length. Estimate the processing fee when the work is executed.

  In this way, the selection unit 30B performs the processing time, the processing quality, and the processing when the work of the work content included in the work data 40 is performed on the plurality of work targets 42 included in the acquired work data 40. Each of the charges is estimated for each of the plurality of work devices 14 and the plurality of workers 18.

  Then, the selection unit 30B corresponds to the processing time, the processing quality, and the processing fee estimated for each of the plurality of working devices 14 and the plurality of workers 18, and the processing target work content indicated in the constraint condition information 34C. Each of the constraint conditions to be compared is compared, and the work device 14 and the worker 18 who perform work on the work target 42 are selected according to whether or not the constraint condition is satisfied.

  For example, it is assumed that the selection unit 30B determines that all of the work device 14 and the worker 18 satisfy a plurality of types of conditions indicated by the constraint conditions. Specifically, the selection unit 30B includes all types of device feature information corresponding to the work devices 14A to 14C and worker feature information corresponding to all of the worker terminals 16A to 16C indicated in the acquired constraint conditions. Assume that it is determined that it is possible to execute a work that satisfies the above condition.

  In this case, the selection unit 30B uses the work device 14 based on the worker management information 34A and the device management information 34B so that the work result of at least one of the multiple types of conditions indicated in the constraint condition is the best. And the operator terminal 16 is selected.

  For example, in this case, the selection unit 30B satisfies either the minimum processing fee of the work data 40, the minimum processing time of the work data 40, or the highest processing quality of the work data 40. Then, the work device 14 and the worker terminal 16 that perform work on the work target 42 are selected.

  The selection unit 30B selects a work device 14 and a worker 18 that satisfy a part of a plurality of types of conditions among the plurality of work devices 14 and a plurality of workers 18, and other than the some types. The work device 14 and the worker 18 that satisfy some other conditions may be selected.

  For example, the selection unit 30B selects the work device 14 and the worker terminal 16 that can perform the work that satisfies the processing time condition as the work unit 20 that performs the work on the work target 42. In addition, the selection unit 30B selects the work device 14 and the worker 18 who can perform the work satisfying the processing quality as the work unit 20 that performs the work on the work target 42.

  For this reason, in this case, the selection unit 30B performs the work device 14 and the worker who perform the work so that the work result giving priority to the processing time and the work result giving priority to the processing quality can be obtained for the same work object 42. 18 will be selected.

  In this case, the information processing apparatus 10 can provide the requester terminal 12 with a plurality of processing results with priority given to different types of conditions in the constraint conditions for the same work target 42. .

  In addition, the selection unit 30B determines that it is difficult for all of the work device 14 and the worker 18 to satisfy a part of the plurality of types of conditions indicated in the acquired restriction condition and to satisfy another part of the condition. Assume. For example, a certain working device 14 or an operator 18 can perform a work that satisfies a condition for the processing time for the work target 42, but may not satisfy the condition for the processing quality. In addition, the other work device 14 and the other worker 18 can perform the work that satisfies the conditions for the processing quality with respect to the work target 42, but may not satisfy the conditions for the processing time.

  In this case, the selection unit 30B selects the work device 14 and the worker 18 that satisfy the partial condition among the plurality of work devices 14 and the plurality of workers 18, and satisfies the other partial condition. The work device 14 and the worker 18 are selected.

  Specifically, the selection unit 30B selects the work device 14 and the worker terminal 16 that can perform the work that satisfies the processing time condition as the work unit 20 that performs the work on the work target 42. In addition, the selection unit 30B selects the work device 14 and the worker 18 who can perform the work satisfying the processing quality as the work unit 20 that performs the work on the work target 42.

  Therefore, in this case, the selection unit 30B, for the same work object 42, satisfies the constraint condition for the processing time but does not satisfy the constraint condition for the quality, and satisfies the constraint condition for the processing quality but the processing time. Will select the work device 14 and the worker 18 to perform the work so that a work result that does not satisfy the constraints is obtained.

  In this case, the information processing apparatus 10 gives the requester terminal 12 a processing result that satisfies one condition in the constraint condition but does not satisfy the other condition for the same work target 42, and the other condition is: It is possible to provide a processing result that satisfies the one condition but does not satisfy the one condition.

  As described above, when there is no work device 14 and worker 18 capable of performing work that satisfies all of the constraint conditions, a work unit that satisfies some of the constraint conditions may be selected.

  Note that the work device 14 and the worker 18 may be able to satisfy only some of the constraint conditions. In this case, for example, the selection unit 30 </ b> B gives priority to the processing time, and the work unit 14 and the worker 18 capable of performing the work that satisfies the processing time condition perform the work on the work target 42. You may choose as The information processing apparatus 10 may present the work result of the selected work unit 20 as a temporary work result. Subsequently, the selection unit 30 </ b> B selects the work device 14 and the worker 18 capable of performing work that satisfies the processing quality condition as the work unit 20 that performs work on the work target 42. Then, the information processing apparatus 10 may present a work result by the selected work unit 20.

  In this case, the information processing apparatus 10 can quickly present the processing result for the requested work. Further, the information processing apparatus 10 can continuously present a result that satisfies the quality condition, and can satisfy the satisfaction level of the client.

  For example, when the audio data of the meeting is converted into text in real time, the following effects can be obtained by the information processing apparatus 10 performing the above processing. For example, the information processing apparatus 10 requests, as processing results, both processing results that emphasize processing speed (short processing time) and processing results that are inferior in processing speed (long processing time) but have high processing quality. Can be provided. For this reason, the information processing apparatus 10 can provide the requester with a processing result that satisfies the conditions indicated by the constraint conditions. Also in this example, it is possible to present the result of working with an emphasis on the processing speed as described above first, and to present a high-quality processing result later.

  In addition, it is difficult for a plurality of work devices 14 and a plurality of workers 18 to satisfy one of a plurality of types of conditions indicated in the acquired constraint conditions, but other conditions can be satisfied. There is. For example, it is difficult for all of the plurality of work devices 14 and the plurality of worker terminals 16 to satisfy the processing fee conditions indicated in the constraint conditions, but other conditions (processing time and processing quality) are satisfied. May be possible.

  In this case, the selection unit 30B may select the work device 14 and the worker terminal 16 so that the other types of conditions are satisfied and the other types of conditions are the best.

  Specifically, the selection unit 30B determines arbitrary processing charges for the plurality of work devices 14 and the plurality of worker terminals 16 so that other conditions are the best within the range of the arbitrary processing charges. The work device 14 and the worker terminal 16 may be selected (so that the processing time is the shortest and the processing quality is the highest).

  The selection unit 30B determines that it is difficult for all of the plurality of work devices 14 and the plurality of worker terminals 16 to satisfy at least one kind of condition indicated by the acquired constraint condition. The selection of 14 and the operator 18 may be terminated. That is, in this case, the selection unit 30B may not select the work device 14 and the worker 18.

  Note that at least a part of the work device 14 and the worker terminal 16 included in the information processing system 1 is a process indicated by the worker feature information or the device feature information registered in the worker management information 34A or the device management information 34B. Capability may be in a situation where it is difficult to perform work.

  Therefore, the update unit 30D transmits a request for acquiring the current availability to each of the work device 14 and the worker terminal 16 via the distribution unit 30C, the communication unit 36, and the network 22. The work device 14 and the worker terminal 16 that have received the acquisition request generate information indicating the current availability and transmit the information to the information processing device 10. Then, the update unit 30D of the information processing apparatus 10 works by associating the empty situation received from the work device 14 and the worker terminal 16 via the communication unit 36 and the acquisition unit 30A with the corresponding worker ID and device ID. Registered in the administrator management information 34A and the device management information 34B.

  Then, the selection unit 30B multiplies the worker feature information and the device feature information corresponding to the work content included in the work data 40 acquired by the acquisition unit 30A by the corresponding empty situation (indicated by% in the present embodiment). Using the obtained values, the work device 14 and the worker 18 who perform the work are selected in the same manner as described above.

  The distribution unit 30C distributes the work target 42 corresponding to each of the work device 14 selected by the selection unit 30B and the worker terminal 16 of the worker 18 (see also FIG. 5). At this time, it is preferable that the distribution unit 30C also distributes the work content acquired from the requester terminal 12 by the acquisition unit 30A.

  The work device 14 that has received the work target 42 and the work content executes the work corresponding to the received work content with respect to the received work target 42 and obtains output data as a work result. Then, the work device 14 transmits the output data to the information processing device 10.

  In addition, when receiving the work target 42 and the work content, the worker terminal 16 outputs the received work target 42 and the work content from a display or a speaker provided in the worker terminal 16. The worker 18 who operates the worker terminal 16 performs the work of the output work content on the output work target 42. Then, the worker terminal 16 outputs output data as a work result worked by the worker 18 to the information processing apparatus 10.

  When the work device 14 or the worker 18 to which the work target 42 is distributed cannot realize the processing capability according to the worker feature information or the device feature information indicated in the worker management information 34A or the device management information 34B. There is. For example, there is a case where the work device 14 or the worker 18 is performing another work or a device failure occurs.

  In this case, the work device 14 or the worker terminal 16 transmits error information indicating that it is difficult to perform the work under the instructed constraint condition to the information processing device 10 via the network 22.

  When the information processing apparatus 10 receives error information from the work apparatus 14 or the worker terminal 16, the selection unit 30B selects another work apparatus 14 or other than the selected work apparatus 14 or the selected worker terminal 16. It is determined that it is necessary to reselect the worker terminal 16. If the selection unit 30B determines that reselection is required, the selection unit 30B is the same as the above as the work unit 20 that executes the work on the work target 42 distributed to the work device 14 or the worker 18 that is the transmission source of the error information. Then, the other work device 14 and the other worker terminal 16 are reselected.

  Note that the work data 40 acquired by the processing unit 30 from the client terminal 12 may include a plurality of types of work contents. In this case, the acquisition unit 30 </ b> A acquires work data 40 including a plurality of work targets 42 and a plurality of types of work contents from the requester terminal 12.

  In this case, the selection unit 30B may select the work device 14 and the worker terminal 16 that execute the work content for each work content acquired by the acquisition unit 30A.

  FIG. 6 is an explanatory diagram illustrating an example of a data flow when the acquisition unit 30A acquires work data 40 including a plurality of types of work contents. For example, it is assumed that the work content included in the work data 40 includes two types of conversion from voice data to text data and translation from the first language to the second language.

  In this case, for example, the selection unit 30B uses the worker management information 34A, the device management information 34B, and the constraint condition information 34C to convert the work device 14 and the worker 18 that convert voice data into text data as described above. Selection is performed in the same manner (see FIG. 6A). In this case, when the work target 42 is distributed, the selected work device 14 and the worker 18 perform a work of converting voice data into text data for the work target 42.

  On the other hand, the selection unit 30B uses the worker management information 34A, the device management information 34B, and the constraint condition information 34C for the work device 14 and the worker 18 that perform translation from the first language to the second language, as described above. (See FIG. 6B). Further, in this case, the distribution unit 30 </ b> C uses the work result (first output data 44 (44 </ b> A to 44 </ b> E)) converted from voice data to text data as the selected work device 14 and the worker 18. Delivered to the worker terminal 16. Therefore, the selected work device 14 and the worker 18 perform translation from the first language to the second language on the first output data 44.

  Note that the selection unit 30B selects the first work content (for example, voice) when selecting the work device 14 and the worker 18 for executing the second work content (for example, translation from the first language to the second language). When the work device 14 and the worker 18 for executing the conversion of data to text data) are selected, the priority condition among the constraint conditions may be changed. For example, when the work device 14 and the worker 18 that perform the work of the first work content are selected, the selection unit 30B performs selection with priority on the processing time and performs the work of the second work content. When the operator 18 selects, the selection may be made with priority on the processing quality.

  In the above description, when there are a plurality of types of work contents acquired from the requester terminal 12, the work device 14 and the worker 18 that can perform the work are selected based on the constraint conditions for each work content. did. However, when there is a work device 14 and a worker 18 capable of performing a plurality of work contents, the work device 14 and the worker 18 are not selected for each work content, but a plurality of work is performed simultaneously. The determination based on the constraint condition may be performed so that the working device 14 and the worker 18 capable of being selected are selected. That is, the selection unit 30B may select the working device 14 and the worker 18 that can perform both the work of converting voice data into text data and the translation from the first language to the second language. Further, the worker 18 may perform an operation of converting voice data into text of the second language without converting the text of the first language into data. Here, as examples of the plurality of work contents, conversion of voice data to text data and translation from the first language to the second language have been described as examples. However, the plurality of work contents are not limited thereto.

  Next, the update unit 30D will be described. The update unit 30D updates the constraint condition information 34C. For example, the update unit 30 </ b> D updates the constraint condition information 34 </ b> C according to the work results of the work device 14 and the worker 18.

  Specifically, when the condition indicated in the constraint condition information 34C is severe, the update unit 30D updates the constraint condition indicated in the constraint condition information 34C so as to relax at least a part of the condition. As a result, the information processing apparatus 10 according to the present embodiment can operate the information processing apparatus 10 while setting appropriate conditions.

  The updating unit 30D may update the constraint condition information 34C by overwriting the constraint condition received from the UI unit 32 on the constraint condition information 34C.

  For example, the user operates the UI unit 32 to input an instruction to change at least some conditions registered in the constraint condition information 34C. The update unit 30D may update the conditions registered in the constraint condition information 34C in accordance with the change instruction input via the UI unit 32.

  Further, as described above, the update unit 30D updates the availability in the worker management information 34A and the device management information 34B.

  Next, an example of an information processing procedure executed by the information processing apparatus 10 will be described.

  FIG. 7 is a flowchart illustrating an example of an information processing procedure executed by the information processing apparatus 10 according to the present embodiment.

  First, the acquisition unit 30A acquires the work data 40 (step S100). It is assumed that the work data 40 acquired in step S100 includes, for example, a plurality of work objects 42, work contents, and constraint conditions.

  Next, the acquiring unit 30A stores the constraint condition acquired in step S100 in the constraint condition information 34C in association with the acquired work content (step S102).

  Next, the acquisition unit 30A acquires worker feature information and device feature information corresponding to the work content included in the work data 40 obtained in step S100 from the worker management information 34A and device management information 34B (step S104). ).

  Next, the selection unit 30B includes the constraint condition corresponding to the work content acquired in step S100, the worker feature information and the device feature information acquired in step S104, and is included in the work data 40 acquired in step S104. The work device 14 and the worker 18 who perform work on the work target 42 to be selected are selected (step S106).

Next, the distribution unit 30C distributes the work target 42 acquired in step S100 to the work device 14 selected in step S106 and the worker terminal 16 of the worker 18 (step S).
108).

  Next, the selection unit 30B determines whether or not to reselect the work unit 20 that performs work on the distributed work target 42 (step S110). If a negative determination is made in step S110 (step S110: No), this routine ends. On the other hand, if a positive determination is made in step S110 (step S110: Yes), the process proceeds to step S112.

  In step S112, the selection unit 30B reselects the worker 18 and the work device 14 that perform the work to be reselected (step S112). Next, the distribution unit 30C distributes the work target 42 to the worker 18 and the work device 14 reselected in step S112 (step S114). Then, this routine ends.

  As described above, the storage unit 34 of the information processing apparatus 10 according to the present embodiment stores the worker management information 34A and the device management information 34B. The worker management information 34 </ b> A associates worker identification information (worker ID) of the worker 18 who performs the work with worker characteristic information regarding the processing capability of the worker 18. The device management information 34B is obtained by associating device identification information (device ID) of the work device 14 that performs work with device feature information related to the processing capability of the work device 14. The acquisition unit 30 </ b> A acquires the work target 42, the work content of the work to be performed on the work target 42, and the constraint conditions when performing the work on the work target 42. The selection unit 30B selects the worker 18 and the work device 14 that perform the work content work on the work target 42 based on the worker management information 34A, the device management information 34B, and the constraint conditions.

  As described above, the information processing apparatus 10 according to the present embodiment selects not only the worker 18 but also both the worker 18 and the work device 14 as work units 20 that perform the work. In other words, the information processing apparatus 10 assigns work to both the worker 18 and the work apparatus 14. Further, the information processing apparatus 10 performs work based on the worker feature information included in the worker management information 34A of the worker 18, the device feature information included in the device management information 34B of the work device 14, and the constraint conditions. The device 14 and the worker terminal 16 are selected.

  Therefore, the information processing apparatus 10 according to the present embodiment can select the worker 18 and the work apparatus 14 that perform the work so that a better work result can be obtained.

  In the present embodiment, worker management information and device management information such as availability and field of expertise are managed for each worker 18 and each work device 14, but a plurality of workers 18 and work devices 14 are unit. May be managed.

(Second Embodiment)
In the above embodiment, the processing unit 30 selects the work device 14 and the worker 18 that perform work on the work target 42 received from the requester terminal 12.

  In this embodiment, the processing unit 30 divides the work target 42 into a plurality of divided work targets, and describes a mode in which the work device 14 and the worker 18 that perform work on the divided work targets are selected.

  FIG. 8 is a schematic diagram illustrating an example of the information processing apparatus 10A according to the present embodiment. The information processing apparatus 10 </ b> A includes a processing unit 31, a UI unit 32, a storage unit 34, and a communication unit 36. The UI unit 32, the storage unit 34, the communication unit 36, and the processing unit 31 are connected to be able to exchange data and signals.

  The UI unit 32, the storage unit 34, and the communication unit 36 are the same as those in the first embodiment. That is, the information processing apparatus 10 </ b> A is the same as the first embodiment except that the processing unit 30 is provided instead of the processing unit 30.

  The processing unit 31 includes an acquisition unit 30A, a selection unit 31B, a distribution unit 31C, an update unit 30D, and a division unit 31E.

  Each of the above units (acquiring unit 30A, selecting unit 31B, distributing unit 31C, updating unit 30D, dividing unit 31E) is realized by, for example, one or a plurality of processors. For example, each of the above units may be realized by causing a processor such as a CPU to execute a program, that is, by software. Each of the above units may be realized by a processor such as a dedicated IC, that is, hardware. Each of the above units may be realized by using software and hardware together. When using a plurality of processors, each processor may realize one of the respective units, or may realize two or more of the respective units. In addition, at least one of the above-described units may be mounted on a cloud server that executes processing on the cloud.

  The acquisition unit 30A and the update unit 30D are the same as those in the first embodiment. That is, the processing unit 31 includes a selection unit 31B and a distribution unit 31C in place of the selection unit 30B and the distribution unit 30C, and further includes the processing unit 30 of the first embodiment except that a division unit 31E is provided. It is the same.

  The division unit 31E divides the work target 42 acquired by the acquisition unit 30A into a plurality of division work targets. FIG. 9 is a schematic diagram illustrating an outline of processing executed by the processing unit 31. For example, the dividing unit 31E divides the work object 42A illustrated in FIG. 9 into a plurality of divided work objects (divided work objects 42A1, 42A2, and 42A3).

  For example, the dividing unit 31E divides the work target 42 at the break (blank period) of the audio data. Further, for example, the dividing unit 31E may divide the work target 42 into a plurality of divided work targets so that the work satisfying the constraint condition acquired by the acquisition unit 30A can be executed. In this case, for example, the dividing unit 31E may divide the work target 42 so that at least one of the processing speed, the processing quality, and the processing fee is further improved.

  In some cases, the client requests a work that keeps confidentiality. In this case, the dividing unit 31E may divide the work target 42 so that a work with confidentiality can be performed in each of the plurality of work devices 14 and the plurality of workers 18. Specifically, for example, the dividing unit 31E divides the work target 42 so that two or more confidential information is not included. The dividing unit 31E divides the work target 42 so that the confidential information is divided into two or more.

  At this time, it is preferable that the dividing unit 31E divides the work object 42 into divided work objects so that a part of the work object 42 overlaps. As a result, the same range in the work object 42 is processed by the work devices 14 or the worker terminals 16 that are different from each other, and the work result that is finally used on the client terminal 12 side can be selected. Further, it is possible to improve the confidentiality of the work target 42.

  The dividing unit 31E may divide the work results obtained by the work device 14 and the worker 18 and output the result as a division work target to the selection unit 31B.

  Returning to FIG. Based on the worker management information 34A, the device management information 34B, and the acquired constraint conditions, the selection unit 31B performs the work device 14 and the worker terminal 16 that perform work of work content on each of the divided work targets. Select.

  The selection unit 31B performs the first implementation except that instead of the work target 42, the work device 14 and the worker terminal 16 that perform work on each of the divided work targets obtained by dividing the work target 42 are selected. It is the same as that of the selection part 30B of the form.

  The distribution unit 31C distributes the division work target corresponding to each of the work device 14 selected by the selection unit 31B and the worker terminal 16 of the worker 18 (see also FIG. 9). The distribution unit 31C is the same as the distribution unit 30C of the first embodiment except that the distribution work target is distributed instead of the work target 42.

  Next, an example of an information processing procedure executed by the information processing apparatus 10A will be described.

  FIG. 10 is a flowchart illustrating an example of an information processing procedure executed by the information processing apparatus 10A according to the present embodiment.

  First, the acquisition unit 30A acquires the work data 40 (step S200). It is assumed that the work data 40 acquired in step S200 includes, for example, a plurality of work objects 42, work contents, and constraint conditions.

  Next, the acquiring unit 30A stores the constraint condition acquired in step S200 in the constraint condition information 34C in association with the acquired work content (step S202).

  Next, the acquiring unit 30A acquires worker feature information and device feature information corresponding to the work content included in the work data 40 obtained in step S200 from the worker management information 34A and device management information 34B (step S204). ).

  Next, the dividing unit 31E divides each of the work objects 42 included in the work data 40 acquired in Step S200 into divided work objects (Step S206).

  Next, each of the divided work targets divided in step S206 by the selection unit 31B using the constraint condition corresponding to the work content obtained in step S200 and the worker feature information and device feature information obtained in step S204. The work device 14 and the worker 18 who perform the work on are selected (step S208).

  Next, the distribution unit 31C distributes the divided work target divided in step S206 to the work device 14 selected in step S208 and the worker terminal 16 of the worker 18 (step S210).

  Next, the selection unit 31B and the distribution unit 31C execute the processing of step S212 to step S216 in the same manner as step S110 to step S114 of the first embodiment, and terminate this routine.

  As described above, in the information processing apparatus 10A of the present embodiment, the dividing unit 31E divides the work target 42. The selection unit 31B selects the worker 18 and the work device 14 that perform the work of the acquired work content on the divided work targets.

  As described above, the same effects as those of the first embodiment can be obtained also in the case of selecting the work device 14 and the worker 18 who perform work on the division work target.

(Modification 1)
In the above-described embodiment, the selection unit 30B and the selection unit 31B are registered in the worker 18 identified by each of all worker IDs registered in the worker management information 34A and the device management information 34B. The worker 18 and the work device 14 that perform the work were selected from the work devices 14 identified by all of the device IDs that were set.

  However, the selection unit 30B and the selection unit 31B use only a part of the worker ID and device ID registered in the worker management information 34A and the device management information 34B, and the worker ID and work of the worker 18 to be selected. The device ID of the device 14 may be used.

  In this case, in the processing unit 30 and the processing unit 31, a flag indicating that a selection target is associated with each of a worker ID and a device ID to be selected in advance is set in the worker management information 34A and the device management information 34B. Grant to each. Then, the selection unit 30B and the selection unit 31B use the worker 18 with the worker ID given the flag and the work device 14 with the device ID assigned the flag as selection targets.

  For example, the administrator of the information processing device 10 and the information processing device 10A investigates the work device 14 and the worker 18 who desire to work in advance, and sets the flag to be selected as the worker management information 34A and device management. What is necessary is just to provide in association with the target worker ID and apparatus ID in each of the information 34B.

(Hardware configuration)
Next, the hardware configuration of the information processing apparatuses 10 and 10A of the present embodiment will be described. FIG. 11 is an explanatory diagram illustrating a hardware configuration example of the information processing apparatuses 10 and 10A according to the present embodiment.

  The information processing apparatuses 10 and 10A according to the present embodiment communicate with a control device such as a CPU 86 and a storage device such as a ROM (Read Only Memory) 88 and a RAM (Random Access Memory) 90 connected to a network. An I / F 82, an output unit 80 that displays images and outputs sound, an HDD 92, an input unit 94 that receives operations from the user, and a bus 96 that connects the units.

  A program executed by the information processing apparatuses 10 and 10A of the present embodiment is provided by being incorporated in advance in the ROM 88 or the like.

  The programs executed by the information processing apparatuses 10 and 10A according to the present embodiment are files in an installable format or an executable format, and are a CD-ROM (Compact Disk Read Only Memory), a flexible disk (FD), and a CD-R. (Compact Disk Recordable), DVD (Digital Versatile Disk), and the like may be recorded on a computer-readable recording medium and provided as a computer program product.

  Furthermore, the program executed by the information processing apparatus 10 or 10A of the present embodiment may be configured to be provided by being stored on a computer connected to a network such as the Internet and downloaded via the network. . The program executed by the information processing apparatuses 10 and 10A according to the present embodiment may be provided or distributed via a network such as the Internet.

  The program executed by the information processing apparatuses 10 and 10A according to the present embodiment can cause a computer to function as each unit of the information processing apparatuses 10 and 10A described above. In this computer, the CPU 86 can read a program from a computer-readable storage medium onto a main storage device and execute the program.

  In the above-described embodiment, the information processing apparatuses 10 and 10A are assumed to be configured as a single apparatus. However, each of the information processing apparatuses 10 and 10A may be configured by a plurality of apparatuses that are physically separated and connected via a network. In addition, the information processing apparatuses 10 and 10A according to the above embodiments may be realized as virtual machines that operate on a cloud system.

  In addition, although embodiment of this invention was described above, the said embodiment is shown as an example and is not intending limiting the range of invention. The novel embodiment can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the invention described in the claims and the equivalents thereof.

10, 10A Information processing device 12 Requester terminal 14 Work device 16 Worker terminal 20 Work unit 30 Processing unit 30A Acquisition unit 30B, 31B Selection unit 30C Distribution unit 30D Update unit 31E Division unit 32 UI unit 34 Storage unit 34A Worker management Information 34B Device management information 34C Restriction condition information 36 Communication unit

Claims (15)

Worker management information that associates worker identification information of a worker who performs a work with worker characteristic information related to the processing capability of the worker, apparatus identification information of a work apparatus that performs a work, and processing of the work apparatus A storage unit that stores device management information that associates device feature information related to capabilities;
An acquisition unit that acquires a work target, a work content of the work to be performed on the work target, and a constraint condition at the time of execution of the work on the work target;
A selection unit that selects the worker who performs the work of the work content on the work target and the work device based on the worker management information, the device management information, and the constraint condition;
An information processing apparatus comprising: The worker feature information and the device feature information indicate at least one of processing time, processing quality, and processing fee,
The constraint condition indicates a condition related to at least one of processing time, processing quality, and processing fee.
The information processing apparatus according to claim 1. The acquisition unit acquires the work target and a plurality of types of work contents,
The selection unit selects the worker and the work device that perform work for each work content.
The information processing apparatus according to claim 1 or 2.   The information processing apparatus according to claim 1, wherein the work content indicates at least one of conversion of voice data into text data and translation of the first language into the second language. An update unit that updates the constraint condition according to a work result,
The information processing apparatus according to any one of claims 1 to 4, further comprising: The selection unit includes:
When it is determined that the plurality of types of conditions indicated in the constraint conditions are satisfied by all of the workers and the working device, the at least one work result among the plurality of types of conditions is best. Selecting the worker and the working device based on the worker management information and the device management information;
The information processing apparatus according to any one of claims 1 to 5. The selection unit includes:
Among the plurality of workers and the plurality of work devices, the worker and the work device satisfying a part of conditions of a plurality of types indicated in the constraint conditions are selected, and the plurality of workers indicated in the constraint conditions are selected. Selecting the worker and the working device that satisfy some other condition of the type condition;
The information processing apparatus according to any one of claims 1 to 6. The selection unit includes:
When it is determined that it is difficult for the worker and the work device to satisfy a part of a plurality of types of conditions indicated in the constraint condition and to satisfy another part of the conditions, Selecting the worker and the working device that satisfy the partial condition, and selecting the worker and the working device that satisfy the other partial condition.
The information processing apparatus according to any one of claims 1 to 7. The selection unit includes:
When it is determined that it is difficult to satisfy at least one kind of condition indicated in the constraint condition, the worker and the above-mentioned condition are satisfied so that the other kind of condition is satisfied and the other kind of condition is the best. Select work equipment,
The information processing apparatus according to any one of claims 1 to 8. The selection unit includes:
When the working device and the worker determine that it is difficult to satisfy at least one kind of condition indicated by the constraint condition, the selection of the worker and the working device is terminated.
The information processing apparatus according to any one of claims 1 to 5. The selection unit includes:
Determine whether to reselect another worker or other working device,
If you decide to re-select, re-select other workers or other work devices,
The information processing apparatus according to any one of claims 1 to 10. A dividing unit for dividing the work object;
The selection unit selects the worker and the work device that perform the work of the work content on the divided work target.
The information processing apparatus according to any one of claims 1 to 11. The dividing unit is
Dividing the work target so that a part of the work target overlaps;
The information processing apparatus according to claim 12. Worker management information that associates worker identification information of a worker who performs a work with worker characteristic information related to the processing capability of the worker, apparatus identification information of a work apparatus that performs a work, and processing of the work apparatus An information processing method that is executed by an information processing apparatus including a storage unit that stores device management information in association with device characteristic information related to capability,
Obtaining a work object, a work content of the work to be performed on the work object, and a constraint condition when executing the work on the work object;
Selecting the worker and the work device that perform the work of the work content on the work target based on the worker management information, the device management information, and the constraint condition;
An information processing method including: Worker management information that associates worker identification information of a worker who performs a work with worker characteristic information related to the processing capability of the worker, apparatus identification information of a work apparatus that performs a work, and processing of the work apparatus An information processing program for causing a computer including a storage unit that stores device management information in association with device characteristic information regarding capability to be executed,
Obtaining a work object, a work content of the work to be performed on the work object, and a constraint condition when executing the work on the work object;
Selecting the worker and the work device that perform the work of the work content on the work target based on the worker management information, the device management information, and the constraint condition;
An information processing program for causing the computer to execute.

Images