JP2018156347A - Information providing apparatus, information providing method, and information providing program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable installation of an appropriate number of chairs and placement of an appropriate number of patient support personnel in a waiting area of each medical care department.SOLUTION: An information providing apparatus causes a receiving device provided in each of a plurality of areas in a medical institution to receive a signal from a transmitter possessed by a patient, acquires identification information and location information of the transmitter from the receiving device, acquires the peak number of patients for each area in the medical institution on the basis of the identification information and the location information of the transmitter possessed by each patient thus acquired, and determines and outputs the proper expected number of waiting seats or patient support personnel for each area on the basis of the peak number of patients in each area and the peak number of patients in each area acquired in the past.SELECTED DRAWING: Figure 2

Description

  The present invention relates to an apparatus, a method, and a program for providing information to medical institution personnel.

  Conventionally, in medical institutions such as general hospitals that examine a large number of patients, multiple departments such as internal medicine, surgery, pediatrics, gynecology, etc. have been set up, and each department waits for a patient before the examination. An area (for example, a waiting room) is provided. In the waiting area of each department, a chair is installed so that the patient before the examination can sit and wait, and patient support personnel (patient support staff) are arranged as necessary in order to improve patient satisfaction. Yes. The patient support staff is a medical institution related person who provides diagnosis guidance to the patient, for example, a medical concierge.

  In such a medical institution, the number of chairs installed in the waiting area of each department and the number of patient support personnel to be arranged are determined based on the results of the patients who have been accepted in each department.

  In addition, as a system applied to a medical institution, a system that provides information to a patient or a medical worker is known (see, for example, Patent Document 1).

JP 2014-86001 A

  However, depending on the patient, there is a case where the patient waits in a place other than the waiting area of the medical department that he / she has received, and the patient does not necessarily wait in the waiting area of the medical department where the patient has received. Therefore, if an attempt is made to determine the number of chairs to be installed in the waiting area of each department and the number of patient support personnel to be arranged based on the results of patients accepted at each department, installation of an appropriate number of chairs As a result, there are cases where chairs and patient support staff are excessive or insufficient in the waiting area of each department.

  In view of the above situation, the present invention provides an information providing apparatus, an information providing method, and an information providing program capable of installing an appropriate number of chairs and an appropriate number of patient support personnel in a waiting area of each department The purpose is to provide.

  One aspect of the device is that a signal from a transmitting device possessed by a patient is received by a receiving device provided in each of a plurality of areas in a medical institution, and identification information and position information of the transmitting device are acquired from the receiving device. A first acquisition unit that acquires the identification information of the patient associated with the identification information of the transmitting device acquired by the first acquisition unit from the first storage unit, and the identification information of the patient The location information of the transmitting device acquired by the first acquisition unit is associated with the second storage unit, or stored in the second storage unit in association with the patient identification information. A second acquisition unit that updates the location information of the transmission device that has been updated to the location information of the transmission device acquired by the first acquisition unit; and the second storage for each first predetermined period Stored in association with each patient's identification information. The number of patients for each area in the medical institution is totaled based on the position information of the transmitting device that is being stored, and the information about the total result is stored in the third storage unit as information about the number of peak patients for each area, or For each second predetermined period that is longer than the first predetermined period, and a totaling unit that updates information on the number of peak patients for each area stored in the third storage unit based on the total result, An information moving unit that moves information related to the number of peak patients by area stored in the third storage unit to a fourth storage unit, and is stored in the third storage unit and the fourth storage unit. A determination unit that determines the number of excess or deficiency of patient waiting seats or patient support personnel for each area based on the information on the peak number of patients for each area, and the estimated number of excess or deficiency determined by the determination unit An information providing apparatus characterized by comprising an output unit that outputs information about.

  One aspect of the method is an information providing method executed by an information providing device, which receives a signal from a transmitting device possessed by a patient by a receiving device provided in each of a plurality of areas in a medical institution. The identification information and the position information of the transmission device are acquired from the reception device, the identification information of the patient associated with the identification information of the transmission device is acquired from the first storage unit, and the identification information of the patient and the transmission The position information of the transmission device stored in the second storage unit in association with the position information of the device or stored in the second storage unit in association with the identification information of the patient is acquired. The medical device is updated to the location information of the transmission device, and the medical device is based on the location information of the transmission device stored in the second storage unit in association with the identification information of each patient for each first predetermined period. Aggregate the number of patients by area in the institution The information on the total result is stored in the third storage unit as the information on the number of peak patients for each area, or the peak patient for each area stored in the third storage unit based on the total result Update the information on the number, and for each second predetermined period longer than the first predetermined period, information on the number of peak patients by area stored in the third storage unit is stored in the fourth storage unit. Based on the information on the peak number of patients by area stored in the third storage unit and the fourth storage unit, the possibility of excess or deficiency of patient waiting seats by area or patient support personnel The information providing method is characterized in that a number is determined and information on the expected number of excesses and deficiencies is output.

  One aspect of the program is that the computer of the information providing device receives a signal from a transmitting device possessed by a patient by a receiving device provided in each of a plurality of areas in a medical institution, and from the receiving device to the transmitting device. First acquisition means for acquiring identification information and position information, acquiring the patient identification information associated with the identification information of the transmitting device acquired by the first acquisition means from the first storage unit, The identification information of the patient and the position information of the transmitting device acquired by the first acquisition means are associated with each other and stored in a second storage unit, or associated with the identification information of the patient and the first Second acquisition means for updating the position information of the transmission device stored in the storage unit 2 to the position information of the transmission device acquired by the first acquisition means, for each first predetermined period, Said second storage The number of patients for each area in the medical institution is totaled based on the position information of the transmitting device stored in association with the identification information of each patient, and information on the total results is related to the number of peak patients for each area. A totaling means for storing information in the third storage unit as information or updating information on the number of peak patients for each area stored in the third storage unit based on the totalization result, the first predetermined Information moving means for moving information related to the number of peak patients for each area stored in the third storage unit to a fourth storage unit for each second predetermined period longer than the period, the third storage Determining means for determining the expected number of patient waiting seats or patient support personnel for each area based on information on the number of peak patients for each area stored in the storage unit and the fourth storage unit, Output means for outputting information on the excess or deficiency expected number determined by the determining means is information providing program for functioning as a.

  The disclosed apparatus, method, and program have an effect that an appropriate number of chairs and an appropriate number of patient support personnel can be arranged in the waiting area of each department.

It is a figure for demonstrating the outline | summary of the hospital system containing the center server which is the information provision apparatus which concerns on one embodiment. It is a functional block diagram of a center server. It is a hardware block diagram of a center server. It is a flowchart (the 1) which shows the flow of the process performed in a hospital system. It is a flowchart (the 2) which shows the flow of the process performed in a hospital system. It is a flowchart (the 3) which shows the flow of the process performed in a hospital system. It is a figure which shows an example of an area selection screen. It is a figure which shows an example of the area selection screen on which the pull-down menu was displayed. It is a figure which shows an example of the area selection screen on which the information regarding the excess / deficiency estimated number of patient waiting seats was displayed. It is a figure which shows an example of the information regarding the difference for every month of the peak patient number for every waiting area of each medical department between the last year and this year.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram for explaining an overview of an in-hospital system including a center server that is an information providing apparatus according to an embodiment of the present invention.

  A medical institution such as a general hospital that examines a large number of patients has multiple departments such as internal medicine (general medicine, cardiovascular medicine, respiratory medicine), surgery, pediatrics, gynecology, etc. Has a waiting area where patients before medical examinations wait.

  The hospital system 1 as shown in FIG. 1 is installed in such a medical institution, and the reception terminal 10, the electronic medical record server 20, a plurality of receiving devices 30 (30a, 30b, 30c), and the center server 40 are connected to the hospital LAN ( Local Area Network) 50 is connected to each other.

  The reception terminal 10 is a terminal device for automatic reception by an outpatient 60 who desires medical examination. The reception terminal 10 receives a medical examination using the medical examination ticket 70 inserted by the patient 60 and issues a reception slip on which a reception number is printed. The reception terminal 10 stores a large number of transmission devices 80 in advance, and discharges the transmission device 80 together with the medical examination ticket 70 when returning the inserted medical examination ticket 70 to the patient 60. The transmission device 80 is a device that transmits transmission device information including a transmission device ID, which is identification information of the transmission device 80, on a wireless communication signal, and the patient 60 until the patient 60 completes settlement (accounting). And collected from the patient 60 after checkout.

  The electronic medical record server 20 includes a reserved patient DB (database) 21 and manages reserved patient data stored in the reserved patient DB 21. The reserved patient data is data related to the patient 60 who has reserved the examination, and includes data related to “reservation date”, “patient ID”, “reception number”, “transmitting device ID”, and “acceptance department”. Here, the data related to “reservation date” and “patient ID” are stored in the reserved patient DB 21 when the patient 60 is scheduled to be examined, and “reception number”, “sending device ID”, “acceptance department” The data regarding is stored in the reserved patient DB 21 when the patient 60 is received at the reception terminal 10. “Reservation date” is a reserved examination date. “Patient ID” is identification information of the patient 60. The “reception number” is a reception number printed on a reception slip issued to the patient 60 received at the reception terminal 10. “Transmission device ID” is identification information of the transmission device 80 discharged to the patient 60 received by the reception terminal 10. The “reception medical department” is a medical examination department for the patient 60 received at the reception terminal 10.

  Each receiving device 30 receives a radio communication signal transmitted from the transmitting device 80 when the patient 60 carrying the transmitting device 80 passes in the vicinity of the receiving device 30, that is, when entering the predetermined distance. The receiving device 30 is installed in the waiting area 90 of each department. For example, as shown in FIG. 1, the receiving device 30a is installed in the general internal medicine waiting area 90a, the receiving device 30b is installed in the respiratory internal medicine waiting area 90b, and the receiving device 30c is installed in the cardiovascular internal medicine waiting area 90c. Is installed.

  The center server 40 includes a reserved patient DB 41 and a patient DB 42, and provides information to medical institutions.

  The reserved patient DB 41 stores data having the same “reservation date” as today's reserved patient data stored in the reserved patient DB 21 of the electronic medical record server 20.

  The patient DB 42 includes a first storage area, a second storage area, and a third storage area. In the first storage area, data related to the patient 60 received by the receiving terminal 10 is stored. This data includes data related to “patient ID” and “stay area”. The “stay area” is a waiting area 90 where the patient 60 received at the reception terminal 10 stays. The second storage area stores information regarding the number of peak patients for each waiting area of each department. The third storage area stores information on the number of past peak patients for each waiting area of each department.

  In the present embodiment, the first storage area, the second storage area, and the third storage area are provided in a single DB (patient DB 42), but these are stored in two or three DBs. You may comprise so that it may be provided separately. In the present embodiment, the reserved patient DB 41 and the patient DB 42 are provided inside the center server 40, but they may be configured to be provided outside the center server 40.

  The center server 40 provided with such reserved patient DB 41 and patient DB 42 receives the wireless communication signal from the transmitting device 80 possessed by the patient 60 by the receiving device 30 provided in the waiting area 90 of each department, and The transmitting device ID and position information of the transmitting device 80 are acquired from the receiving device 30. Then, the patient ID associated with the transmission device ID is acquired from the reserved patient DB 41, and the patient ID and the acquired positional information of the transmission device 80 are associated with each other and stored in the first storage area of the patient DB 42. Alternatively, the location information of the transmission device 80 associated with the patient ID and stored in the first storage area of the patient DB 42 is updated to the acquired location information of the transmission device 80. Note that the location information of the transmitting device 80 is stored in the first storage area as data relating to the “stay area”. Moreover, the center server 40 is based on the positional information of the transmitter 80 stored in association with each patient ID in the first storage area of the patient DB 42 every first predetermined period (for example, 1 hour). The number of patients for each waiting area of each clinical department is totaled, and information relating to the totaling result is stored in the second storage area of the patient DB 42 as information relating to the peak number of patients for each medical department waiting area, or the totaling result thereof Based on the information, the information on the peak number of patients for each waiting area of each medical department stored in the second storage area of the patient DB 42 is updated. In addition, the center server 40 generates a peak for each waiting area of each medical department stored in the second storage area of the patient DB 42 every second predetermined period (for example, one month) longer than the first predetermined period. The information regarding the number of patients is moved to the third storage area. And the center server 40 is based on the information regarding the peak number of patients according to the waiting area of each medical department stored in the second storage area and the third storage area of the patient DB 42, and for each waiting area of each medical department. The number of patients waiting for the patient or the number of patients supporting staff in excess or deficiency is determined, and information on the number of persons in excess or shortage is output. The output information on the expected excess / deficiency number is displayed, for example, on a display device (not shown) for medical institutions.

FIG. 2 is a functional block diagram of the center server 40.
As illustrated in FIG. 2, the center server 40 includes a first acquisition unit 401, a second acquisition unit 402, a first storage unit 403, a second storage unit 404, a totaling unit 405, and a third storage unit. 406, an information moving unit 407, a fourth storage unit 408, a determination unit 409, an output unit 410, and a selection unit 411.

  The first acquisition unit 401 receives a wireless communication signal from the transmission device 80 possessed by the patient 60 by the reception device 30 provided in the waiting area 90 of each department and transmits the transmission device 80 from the reception device 30. Acquire device ID and location information.

  The second acquisition unit 402 acquires the patient ID associated with the transmission device ID acquired by the first acquisition unit 401 from the first storage unit 403, and uses the patient ID and the first acquisition unit 401. The position of the transmitting device 80 stored in the second storage unit 404 in association with the acquired location information of the transmitting device 80 or stored in the second storage unit 404 in association with the patient ID The information is updated to the position information of the transmission device 80 acquired by the first acquisition unit 401. The first storage unit 403 stores the same “reservation date” as the reservation patient data of today, which is stored in the reservation patient DB 21 of the electronic medical record server 20, and is included in this reservation patient data. The transmission device ID is transmitted from the reception terminal 10 to the electronic medical record server 20.

  The totaling unit 405 performs each medical treatment based on the positional information of the transmitting device 80 stored in the second storage unit 404 in association with the identification information of each patient every first predetermined period (for example, 1 hour). The number of patients for each department waiting area is totaled, and information on the total results is stored in the third storage unit 406 as information on the number of peak patients for each clinical department waiting area, or the third based on the total results The information regarding the peak number of patients for each waiting area of each medical department stored in the storage unit 406 is updated.

  The information moving unit 407 relates to the peak number of patients for each waiting area of each clinical department stored in the third storage unit 406 every second predetermined period (for example, one month) longer than the first predetermined period. The information is moved to the fourth storage unit 408.

Based on the information on the peak number of patients for each medical department waiting area stored in the third storage unit 406 and the fourth storage unit 408, the determination unit 409 determines the patient waiting for each medical department waiting area. Determine the expected number of seats or patient support personnel.
The output unit 410 outputs information on the expected excess / deficiency determined by the determination unit 409.

  The selection unit 411 selects one waiting area 90 from among a plurality of waiting areas 90 in accordance with, for example, an input operation by a medical institution related person. When the selection unit 411 selects the waiting area 90, the determination unit 409 determines the number of patient waiting seats or patient support personnel in the waiting area 90 selected by the selection unit 411 and the output unit 410. Outputs information on the expected number of excesses and deficiencies.

  In such a functional block, the first storage unit 403 corresponds to the reserved patient DB 41. The 2nd storage part 404, the 3rd storage part 406, and the 4th storage part 408 respond | correspond to the 1st storage area with which patient DB42 is provided, the 2nd storage area, and the 3rd storage area.

FIG. 3 is a hardware configuration diagram of the center server 40.
As shown in FIG. 3, the center server 40 includes a central processing unit (CPU) 421, a memory 422, an input / output device 423, an external storage device 424, and a portable recording medium driving device 425 in which a portable recording medium 427 is accommodated. And a communication device 426. The CPU 421, the memory 422, the input / output device 423, the external storage device 424, the portable recording medium drive device 425, and the communication device 426 are connected to each other via a bus 428.

  The CPU 421 is an arithmetic device that executes a program for processing performed by the center server 40. The memory 422 is, for example, a RAM (Random Access Memory) and a ROM (Read Only Memory). The RAM is used as a work area of the CPU 421, and the ROM stores a program and information necessary for executing the program in a nonvolatile manner. .

  The input / output device 423 is an interface device that inputs and outputs information with other devices such as a display device, a keyboard, a mouse, and a printer.

  The external storage device 424 is a storage that nonvolatilely stores a program, information necessary for executing the program, information acquired by executing the program, and the like. The external storage device 424 is, for example, a hard disk device. The portable recording medium driving device 425 accommodates a portable recording medium 427 such as an optical disk or a compact flash (registered trademark). Similar to the external storage device 424, the portable recording medium 427 is a storage that stores in a non-volatile manner a program, information necessary for executing the program, information acquired by executing the program, and the like. For example, the above-described reserved patient DB 41 and patient DB 42 are realized by the external storage device 424 and the portable recording medium 427.

  The communication device 426 is a communication interface device that transmits and receives information to and from external devices such as the electronic medical record server 20 and the reception device 30 via a communication network (hospital LAN 50).

  In such a hardware configuration, a program and information necessary for executing the program may be input from an external device (not shown) via a communication network and a communication device 426.

  Next, the flow of processing executed in the hospital system 1 will be described with reference to FIGS. 4A, 4B, 4C, 5, 6, and 7. FIG.

  4A, 4B, and 4C are flowcharts showing the flow of processing executed in the hospital system 1. FIG. FIG. 5 is a diagram illustrating an example of the area selection screen. FIG. 6 is a diagram illustrating an example of an area selection screen on which a pull-down menu is displayed. FIG. 7 is a diagram illustrating an example of an area selection screen on which information related to the number of expected and excessive patient waiting seats is displayed.

  As shown in FIG. 4A, in the in-hospital system 1, at a predetermined time (for example, 7:00) before the start of the outpatient consultation date, the center server 40 reads “Reservation” from the reservation patient DB 21 of the electronic medical record server 20. “Date” acquires today's reserved patient data and stores it in the reserved patient DB 41 (step (hereinafter simply referred to as “S”) 401). Then, the center server 40 thereafter sets the appointment patient data stored in the appointment patient DB 41 to be the same as the appointment patient data stored in the appointment patient DB 21 of the electronic chart server 20. A process of synchronizing with the reserved patient DB 21 periodically (for example, every minute) is started (S402).

  When the outpatient patient 60 inserts the examination ticket 70 into the reception terminal 10 after the acceptance of the outpatient examination, the reception terminal 10 reads the patient ID of the patient 60 from the examination ticket 70 (S403), and the patient ID and the patient Data including the receipt number printed on the receipt slip issued to 60, the accepted medical department, and the sending device ID of the sending device 80 discharged to the patient 60 is transmitted to the electronic medical record server 20 (S404), and the examination ticket 70 , Issue a receipt slip printed with a receipt number, and discharge the transmitter 80 (S405).

  When receiving the data transmitted from the reception terminal 10 in S404, the electronic medical record server 20 updates the reserved patient data of the corresponding patient ID stored in the reserved patient DB 21 based on this data (S406). As a result, the reserved patient data of the patient 60 stored in the reserved patient DB 21 includes data related to “reservation date”, “patient ID”, “reception number”, “transmitting device ID”, and “acceptance department”. It becomes data. And the reservation patient data of the corresponding patient ID stored in the reservation patient DB 41 of the center server 40 are similarly updated by the processing of the center server 40 started in S402.

  As shown in FIG. 4B, the transmission device 80 discharged from the reception terminal 10 and carried by the patient 60 in S405 transmits the transmission device information including the transmission device ID of the transmission device 80 on the wireless communication signal. Continue (S407).

  The receiving device 30 installed in the waiting area 90 of each medical department repeatedly determines whether or not the transmitting device information transmitted by the transmitting device 80 has been received (S408), and when receiving the transmitting device information (Yes in S408). ), Data including the transmission device ID included in the transmission device information and the reception device ID that is the identification information of the reception device 30 that has received the transmission device information is transmitted to the center server 40 (S409). Here, the receiving device ID is transmitted to the center server 40 as position information of the transmitting device 80. As described above, since the receiving device 30 is provided in the waiting area 90 of each medical department, the receiving device ID of the receiving device 30 that has received the wireless communication signal from the transmitting device 80 possessed by the patient 60 determines the The position (waiting area 90 where the patient 60 stays) can be specified.

  When the center server 40 receives the data transmitted from the receiving device 30 in S409, the center server 40 acquires the patient ID associated with the transmitting device ID included in the data from the reserved patient DB 41, and receives the patient ID and the received in S409. The receiving device ID included in the data transmitted from the device 30 is associated with the first storage area of the patient DB 42 or stored in the first storage area in association with the patient ID. The receiving device ID is updated to the receiving device ID included in the data transmitted from the receiving device 30 in S409 (S410). The receiving device ID stored in the first storage area is stored in the first storage area as data relating to the “stay area”.

  Then, the center server 40 stores data related to “stay area” stored in the first storage area of the patient DB 42 in association with each patient ID every first predetermined period (for example, one hour) (receiving device). Based on the ID, the number of patients for each waiting area of each clinical department is totaled, and information regarding the total result is stored in the second storage area of the patient DB 42 as information regarding the number of peak patients for each waiting area of each clinical department. Alternatively, based on the tabulation result, information on the peak number of patients for each waiting area of each medical department stored in the second storage area of the patient DB 42 is updated (S411). In this update, information is updated only for the waiting area 90 of the clinical department where the number of patients in the counting result is larger than the peak number of patients (updating to the number of patients in the counting result).

  In addition, as illustrated in FIG. 4C, the center server 40 stores each of the second storage areas of the patient DB 42 every second predetermined period (for example, one month) longer than the first predetermined period. Information on the peak number of patients for each waiting area of the medical department is moved to the third storage area of the patient DB 42 (S412).

  In addition, the center server 40 is a waiting area for each medical department stored in the second storage area and the third storage area of the patient DB 42 in response to an input operation by a medical institution or at a predetermined timing. Based on the information on the number of different peak patients, the number of patient waiting seats or patient support personnel for each waiting area of each department is determined, and the information on the number of expected excess / shortage is output (S413). The output information on the expected excess / deficiency number is displayed, for example, on a display device (not shown) for medical institutions.

  For example, when today is March 9, 2017, the expected excess / deficiency determined in S413 is determined as follows. In this case, information on the peak number of patients for each waiting area of each clinical department stored in the second storage area of the patient DB 42 (which is also information of March 2017 at the present time), and the third information in the patient DB 42 The difference between the number of peak patients for each waiting area of each department and the information on the number of patients for each waiting area of each department in the same month of the previous year (March 2016) stored in the storage area is obtained. The difference is determined as the expected number of patient waiting seats in each waiting area of each department. Alternatively, based on the difference, the expected number of patient support personnel for each waiting area of each department is determined. For example, when the difference in the number of peak patients in the general medical waiting area 90a is “−20”, “−20” is determined as the expected number of patients waiting in the waiting area 90a. This indicates that this month is expected to run out of 20 chairs compared to the same month last year. In addition, for example, in the general internal medicine waiting area 90a, the ratio of the difference between the number of peak patients and the expected number of patient support personnel is 10: 1, and the difference in the number of peak patients in the general internal medicine waiting area 90a. When “−20” is “−20”, “−2” is determined as the expected number of patient support personnel in the waiting area 90a. This indicates that this month is expected to have a shortage of two patient support personnel compared to the same month last year.

  Further, the center server 40 displays an area selection screen 441 as illustrated in FIG. 5 on a display device (not shown) according to a predetermined input operation by a medical institution related person (S414).

  When a predetermined operation is performed on the area selection screen 441 by a person concerned with a medical institution, the center server 40 displays a pull-down menu 442 on the area selection screen 441 as illustrated in FIG. 6 (S415). In this pull-down menu 442, a waiting area 90 for each department is displayed so as to be selectable. However, in FIG. 6, for convenience of explanation, “internal medicine waiting 1” indicating a general medical waiting area 90a, “waiting in call 2” indicating a respiratory internal medicine waiting area 90b, and a cardiovascular internal waiting area 90c. Only three of “circulation waiting 3” are shown.

  When a desired operation area 90 is selected by a medical institution from such a pull-down menu 442, the center server 40 is stored in the second storage area and the third storage area of the patient DB 42. Based on information on the peak number of patients in each waiting area of each clinical department, the number of patient waiting seats or patient support personnel in the selected waiting area 90 is determined, and information on the expected number of patients is output. (S416).

  The output information regarding the expected excess / deficiency number is displayed on an area selection screen 441 as exemplified in FIG. In addition, the area selection screen illustrated in FIG. 7 includes information on the number of excess and shortage of patient waiting seats in the selected general medical waiting area 90a (“10 medical waiting seats in August is expected to be insufficient”). The displayed area selection screen is shown. In addition, on the area selection screen 441 illustrated in FIG. 7, the number of patient support personnel assigned by month in the previous year (April to March) (“number of staff members”) in the waiting area 90 a of the selected general internal medicine is displayed. ) And the actual number of patients ("last year's results"), the actual number of peak patients by month ("April this year") for the current fiscal year (April to March), and the previous year and this year Information regarding the monthly difference in the number of peak patients ("difference in the number of peak patients") is also displayed.

As described above, according to the present embodiment, since information on the number of expected and insufficient patient waiting seats or patient support personnel for each clinical department waiting area can be output, according to the expected number of excesses and deficiencies. By increasing or decreasing the number of patient waiting seats or patient support personnel, it is possible to install an appropriate number of chairs and an appropriate number of patient support personnel in the waiting area 90 of each department.
In the present embodiment, the following modifications are possible.

  For example, the center server 40 responds to an input operation by a medical institution related person, as illustrated in FIG. 8, for each medical department between the previous year and this year (“last year results” and “this year results”). You may comprise so that the information regarding the difference for every month of the peak patient number according to waiting area may be output and displayed. The “number of staff members” shown in FIG. 8 indicates the number of patient support personnel arranged by month in the previous year in the waiting area 90 of the general internal medicine.

  Further, for example, a medical institution-related person accesses the center server 40 from a terminal device (not shown) connected to the in-hospital LAN 50, and the expected number of patient waiting seats or patient support personnel by waiting area of each medical department, Or you may comprise so that the information regarding the patient waiting seat of the waiting area 90 of the medical department selected by the medical institution relevant person or the excess or shortage expected number of patient support personnel can be browsed.

  In addition, for example, the first storage area of the patient DB 42 of the center server 40 may be configured to further include data related to the “accepting department”.

  Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various improvements and modifications can be made without departing from the scope of the present invention.

1 In-hospital system 10 Reception terminal 20 Electronic medical record server 21 Reservation patient DB
30, 30a, 30b, 30c Receiver 40 Center server 41 Reservation patient DB
42 Patient DB
50 Hospital LAN
60 Patient 70 Examination Ticket 80 Transmission Device 90, 90a, 90b, 90c Waiting Area 401 First Acquisition Unit 402 Second Acquisition Unit 403 First Storage Unit 404 Second Storage Unit 405 Totaling Unit 406 Third Storage Unit 407 Information transfer unit 408 Fourth storage unit 409 Determination unit 410 Output unit 411 Selection unit 421 CPU
422 Memory 423 Input / output device 424 External storage device 425 Portable recording medium driving device 426 Communication device 427 Portable recording medium 428 Bus 441 Area selection screen 442 Pull-down menu

Claims (7)

A first acquisition unit that receives a signal from a transmission device possessed by a patient by a reception device provided in each of a plurality of areas in the medical institution, and acquires identification information and position information of the transmission device from the reception device When,
The identification information of the patient associated with the identification information of the transmitting device acquired by the first acquisition unit is acquired from the first storage unit, and acquired by the identification information of the patient and the first acquisition unit. The position of the transmitting device stored in the second storage unit in association with the position information of the transmitting device that has been stored, or stored in the second storage unit in association with the identification information of the patient A second acquisition unit that updates information to the location information of the transmitting device acquired by the first acquisition unit;
For each first predetermined period, the number of patients for each area in the medical institution is tabulated based on the location information of the transmitting device stored in the second storage unit in association with the identification information of each patient. The information on the total result is stored in the third storage unit as the information on the number of peak patients for each area, or the peak patient for each area stored in the third storage unit based on the total result A counting section that updates information about numbers,
An information moving unit that moves information about the number of peak patients for each area stored in the third storage unit to a fourth storage unit for each second predetermined period longer than the first predetermined period; ,
Based on the information on the peak number of patients for each area stored in the third storage unit and the fourth storage unit, the number of patient waiting seats or patient support personnel for each area is estimated. A decision unit;
An output unit for outputting information on the expected excess / deficiency determined by the determination unit;
An information providing apparatus comprising: A selection unit for selecting an area in the medical institution;
The determination unit determines the excess / deficiency expected number of areas selected by the selection unit,
The information providing apparatus according to claim 1. The first predetermined period is one hour;
The information providing apparatus according to claim 1, wherein the information providing apparatus is an information providing apparatus. The second predetermined time is one month;
The information providing apparatus according to any one of claims 1 to 3, wherein the information providing apparatus includes: The determination unit is configured to determine the excess / deficiency expected number, information on the number of peak patients for each area stored in the third storage unit, and the area of the same month in the previous year stored in the fourth storage unit. Determine based on comparison with information on different peak patient numbers,
The information providing apparatus according to claim 4, wherein: An information providing method executed by the information providing apparatus,
A signal from a transmitting device possessed by a patient is received by a receiving device provided in each of a plurality of areas in a medical institution, and identification information and position information of the transmitting device are acquired from the receiving device,
The patient identification information associated with the identification information of the transmitting device is obtained from the first storage unit, and the patient identification information and the positional information of the transmission device are associated with each other and stored in the second storage unit. Or update the location information of the transmitting device stored in the second storage unit in association with the identification information of the patient to the acquired location information of the transmitting device,
For each first predetermined period, the number of patients for each area in the medical institution is tabulated based on the location information of the transmitting device stored in the second storage unit in association with the identification information of each patient. The information on the total result is stored in the third storage unit as the information on the number of peak patients for each area, or the peak patient for each area stored in the third storage unit based on the total result Update information about numbers,
For each second predetermined period that is longer than the first predetermined period, the information on the number of peak patients for each area stored in the third storage unit is moved to the fourth storage unit,
Based on the information on the number of peak patients by area stored in the third storage unit and the fourth storage unit, the number of patient waiting seats or patient support personnel by area is determined. ,
Outputting information on the expected excess and deficiency,
An information providing method characterized by the above. The computer of the information providing device,
First acquisition means for receiving a signal from a transmission device possessed by a patient by a reception device provided in each of a plurality of areas in a medical institution and acquiring identification information and position information of the transmission device from the reception device ,
The identification information of the patient associated with the identification information of the transmitting device acquired by the first acquisition means is acquired from the first storage unit, and acquired by the identification information of the patient and the first acquisition means. The position of the transmitting device stored in the second storage unit in association with the position information of the transmitting device that has been stored, or stored in the second storage unit in association with the identification information of the patient Second acquisition means for updating information to the location information of the transmitting device acquired by the first acquisition means;
For each first predetermined period, the number of patients for each area in the medical institution is tabulated based on the location information of the transmitting device stored in the second storage unit in association with the identification information of each patient. The information on the total result is stored in the third storage unit as the information on the number of peak patients for each area, or the peak patient for each area stored in the third storage unit based on the total result Counting means to update information about numbers,
Information moving means for moving information on the number of peak patients for each area stored in the third storage unit to a fourth storage unit for each second predetermined period longer than the first predetermined period;
Based on the information on the peak number of patients for each area stored in the third storage unit and the fourth storage unit, the number of patient waiting seats or patient support personnel for each area is estimated. Decision means,
Output means for outputting information on the expected excess / deficiency number determined by the determination means;
Information providing program to function as