JP2018151850A - Order system, order input device, order management device and method for controlling order system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order system, an order input device, an order management device and a method for controlling the order system that can prevent a user from failing to hear on a telephone call even during service for a customer.SOLUTION: An order system includes an order input device that transmits an audio signal, to which a preferential kind and a transmission destination are added, collected according to the preferential kind, and an order management device that receives the audio signal, and transmits an audio signal for transmission to an order input device as the transmission destination on the basis of setting information according to the preferential kind added to the received audio signal.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an order system, an order input device, an order management device, and an order system control method.

  In order systems used in restaurants, etc., for example, there is a system in which a floor manager gives instructions to employees who serve customers or a request from employees who serve customers to floor managers by voice using wireless communication . When employees communicate with each other in a restaurant or the like using wireless communication, the IETF (the Internet Engineering Task) is used for IP communication on a transceiver, income, headset, or wireless LAN (Local Area Network), which is a specific low-power wireless station. For example, a transceiver, income, or headset using SIP (Session Initiation Protocol) technology is used as a standard communication protocol. By using such a specific low-power radio station or wireless LAN, employees can transmit voices in real time (see, for example, Patent Document 1).

JP 2011-113442 A

  However, in the technique described in Patent Document 1 and the conventional technique, when a call is received during customer service, the received voice may be missed because the customer is engaged, or the customer service is not heard when listening to the received voice. There was a problem that the conversation with the customer was interrupted. Further, in the conventional technology, when the user is in an area where radio waves do not reach, it is necessary to repeatedly transmit until the receiver answers.

  The present invention has been made in view of the above-described problems, and is an order system, an order input device, an order management device, and a control method for an order system that can prevent a call from being missed even during customer service. The purpose is to provide.

  In order to achieve the above object, an order input system (1) according to one aspect of the present invention adds an order type and a destination, and sends an order signal for transmitting an audio signal (audio data) collected according to the priority type. The device (20) and the audio signal are received, and the audio signal for transmission is transmitted to the order input device of the transmission destination based on the setting information corresponding to the priority type added to the received audio signal. And an order management device (10).

  In the order system according to an aspect of the present invention, the order management device stores the priority type and the number of times of retransmission in association with each transmission destination, and adds the priority type and the number of retransmissions to the received audio signal. Referring to the information stored in the priority type, the transmission voice signal is generated, the number of times of the retransmission is performed, and the transmission voice signal is transmitted to the destination order input device. It may be repeated.

  In the order system according to one aspect of the present invention, the order management device activates the unactivated order input device in correspondence with the predetermined priority type in the setting information stored for each transmission destination. Instruction transmission instructions are stored, and when the transmission of the transmission audio signal corresponding to the predetermined priority type is not completed, the instruction to activate the instruction input device at the transmission destination After transmitting, the audio signal for transmission may be retransmitted.

  Further, in the order system according to one aspect of the present invention, the order management device stores an effective time corresponding to the predetermined priority type in the setting information stored for each transmission destination, In a situation where transmission of the audio signal for transmission corresponding to the priority type cannot be completed, when information is received from the order input device, the audio signal for transmission is used as a response to the reception. The audio signal may be retransmitted.

  Further, in the order system according to one aspect of the present invention, the order management device further stores the number of reproductions in association with each transmission destination, and further adds the number of reproductions to the audio signal for transmission, The order input device may reproduce the transmission audio signal received from the order management device for the number of times of reproduction.

  In order to achieve the above object, an order input device (20) according to an aspect of the present invention includes a processing unit (201) that adds the priority type and a transmission destination to an audio signal collected according to a priority type, A communication unit (first communication unit 210) that transmits the audio signal to which the priority type and the transmission destination are added and receives the audio signal according to the priority type set by another order input device.

  In order to achieve the above object, an order management apparatus (10) according to an aspect of the present invention includes a communication unit (105) that receives a voice signal to which a priority type and a transmission destination are added; A storage unit (data storage unit 106) that stores the priority type, the number of times of retransmission, the valid time of data to be transmitted, and the number of playbacks in association with each other, and the priority type added to the received audio signal are stored. And a processing unit (101) for generating a transmission audio signal and transmitting the generated transmission audio signal to a transmission destination device.

  To achieve the above object, a first order input device (eg, order input device 20-1), a second order input device (eg, order input device 20-2), and order management according to an aspect of the present invention. A control method of an order system comprising a device (10), wherein the first order input device adds the priority type and transmission destination to a sound signal collected based on setting information according to the priority type A step in which the first order input device transmits the audio signal to which the priority type and the transmission destination are added to the order management device, and an order management device includes the priority type and the transmission destination. The step of receiving the added audio signal, and the order management device sending the priority type added to the received audio signal for each destination, the priority type, the number of times of retransmission, and the data to be transmitted Effective time and playback times And generating a transmission audio signal with reference to a storage unit that stores the association, and the order management device transmits the generated transmission audio signal to the second order input device as a transmission destination And a step in which the second order input device receives an audio signal corresponding to the priority type set by the first order input device from the order management device.

  According to the present invention, it is possible to prevent a call from being missed even during customer service.

It is a figure showing a schematic structure of an order system concerning this embodiment. It is a figure which shows the structural example of the order management apparatus which concerns on this embodiment. It is a figure which shows the structural example of the order input device which concerns on this embodiment. It is a figure which shows the structural example of the headset which concerns on this embodiment. 1 is a diagram illustrating a configuration example of a printing apparatus according to an embodiment. It is a figure explaining the example of operation of the order input device concerning this embodiment. It is a figure which shows the structural example of the audio | voice data which the order input device which concerns on this embodiment transmits. It is a figure which shows the structural example of the audio | voice data which the order management apparatus which concerns on this embodiment transmits to an order input device. It is a figure which shows the structural example of the audio | voice communication setting information which the order management apparatus which concerns on this embodiment memorize | stores. It is a flowchart of the process which the order input device which concerns on this embodiment transmits audio | speech data to another order input device. When the priority type is set to high priority, it is a flowchart of a process in which the order input device transmits audio data to the order input device. It is a figure which shows the example of a screen when audio | voice data is received at the time of order input from the other order input device which concerns on this embodiment. It is a flowchart of the process which transmits the audio | voice data with low priority to another order input device using the data effective time which concerns on this embodiment. It is a flowchart of the process of the order management apparatus which concerns on this embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing a schematic configuration of an order system 1 according to the present embodiment. As shown in FIG. 1, the order system 1 includes an order management device 10 (CT), an order input device 20-1 (HT1), an order input device 20-2 (HT2), an order input device 20-3 (HT3), It includes a headset 30-1, a headset 30-2, a headset 30-3, and a printing device 40 (PR). A scanner 50 is connected to the printing apparatus 40.

  In the following description, when one of the order input device 20-1 (HT1), the order input device 20-2 (HT2), and the order input device 20-3 (HT3) is not specified, the order input device 20 (HT). Further, when one of the headset 30-1, the headset 30-2, and the headset 30-3 is not specified, it is referred to as a headset 30.

The order management device 10 is connected to the order input device 20-1, the order input device 20-2, the order input device 20-3, and the printing device 40 by, for example, wireless communication of a wireless LAN (Local Area Network) standard.
The order input device 20 is connected to the headset 30 by, for example, Bluetooth (registered trademark) wireless communication. Note that the order input device 20-N (N is an integer of 1 to 3) establishes communication with the headset 30-N, that is, uses it after pairing.

  The order management device 10 receives the voice data from the order input device 20 and transmits the received voice data to another order input device 20. As will be described later, the audio data includes a transmission destination, a priority type, and a digitized audio signal. The priority type is the priority of conversation using an audio signal. The priority is high, the priority is lower than the high priority, and the priority is lower than the medium priority. The high priority is, for example, a real-time call and a call that can be handled even during customer service. The priority is, for example, a call in real time, but a call that cannot be handled during customer service. Low priority is not a real-time call, for example.

  The order management device 10 receives the order data from the order input device 20, generates slip data based on the received order data, and transmits the generated slip data to the printing device 40. The order data includes an identifier for identifying the order input device 20, a desk number, the number of people, the name of the product ordered by the customer, the number of products, and the like. The slip data includes a cooking slip for instructing the start of cooking and an accounting slip for performing accounting. An identifier for identifying the order input device 20 is, for example, an IP (Internet Protocol) address. The order management device 10 transmits audio data indicating a cooking completion instruction to the order input device 20 that has received the order, in accordance with the information received from the printing device 40.

  The order input device 20 transmits the order data input by the employee to the order management device 10. The order input device 20 transmits the sound data collected by the sound collection unit or the headset 30 included in the own device to the order management device 10 by designating a transmission destination. The transmission destinations are all the order input devices 20, the order input devices 20-N (HTN) (N is an integer from 1 to 3), and the printing device 40. The order input device 20 receives the audio data transmitted by the order management device 10 when the own device is not in the suspended state. The suspended state is a power saving state in which the power is turned off or the key input unit 203 and the display unit 204 of the order input device 20 are folded so as to overlap each other. In this state, the user cannot see the display on the display unit 204. The user opens the collapsed state so that the key input unit 203 and the display unit 204 of the order input device 20 do not overlap each other, and confirms the display. The order input device 20 controls the state of its own device to any one of an on state, an off state, and a suspend state according to, for example, an operation of a power switch. When the order input device 20 receives the magic packet from the order management device 10, the order input device 20 controls the state of the own device to the on state. The magic packet is a special packet for instructing activation in a WOL (Wake On LAN) that turns on the power of its own device through the network. The order input device 20 receives the audio signal transmitted by the headset 30. The order input device 20 transmits an audio signal to the headset 30 when the headset 30 is connected, and reproduces the audio signal from a speaker included in the own unit when the headset 30 is not connected.

  The headset 30 transmits the collected audio signal to the order input device 20. The headset 30 reproduces the audio signal received from the order input device 20.

  The printing device 40 is installed in, for example, a kitchen, a kitchen, a place where accounting is performed, and the like. Note that the printing device 40 may be installed in each of a kitchen, a kitchen, and a place where accounting is performed. The printing device 40 prints the cooking slip or the accounting slip according to the slip data received from the order management device 10. For example, a two-dimensional barcode is printed on the cooking slip and the accounting slip. The two-dimensional barcode of the cooking slip includes information such as a slip number, a desk number, a product name, and an identifier of the order input device that has accepted the order. The two-dimensional barcode of the accounting slip includes information such as a slip number and a desk number. The printing device 40 reads the two-dimensional barcode printed on the slip by the scanner 50 and transmits the read information to the order management device 10.

Next, the order management apparatus 10 will be further described.
FIG. 2 is a diagram illustrating a configuration example of the order management apparatus 10 according to the present embodiment. As shown in FIG. 2, the order management apparatus 10 includes a processing unit 101, an input unit 102, a display unit 103, an antenna 104, a communication unit 105, a data storage unit 106, and a data storage unit 107.

  The processing unit 101 performs voice processing on the voice data transmitted from the order input device 20 or the printing device 40 through the antenna 104 and the communication unit 105, and saves the voice data subjected to the voice processing in the data storage unit 107. The processing unit 101 transmits the audio data stored in the data storage unit 107 to the destination order input device 20 or the printing device 40 included in the audio data via the antenna 104 and the communication unit 105.

The processing unit 101 includes a power control unit 1011 and an audio processing unit 1012.
The power supply control unit 1011 performs control so that the own device is switched to an on state, an off state, or a suspend state according to an operation of the input unit 102.

  The voice processing unit 1012 stores the received voice data in the data storage unit 107. The audio processing unit 1012 extracts a transmission destination, priority type, and audio signal included in the received audio data. The voice processing unit 1012 refers to the voice communication setting information (setting information) stored in the data storage unit 107, refers to the priority type included in the voice data, the transmission destination, and the communication retry set in the voice communication setting information. The number of times, the data valid time, and the number of reproductions are obtained for each order input device 20 as a transmission destination. Note that the priority type is a priority order or a priority (for example, high, medium, low), etc. The voice processing unit 1012 first refers to a column common to the order input device 20, and then inputs an order. If the communication retry count, data valid period, and playback count are set for each device 20, the setting of the order input device 20 is used with priority. The voice processing unit 1012 generates voice data to be transmitted for each destination order input device 20 according to the voice communication setting information.

  The input unit 102 is, for example, a touch panel input unit or a key input unit that is stacked on the display unit 103. The input unit 102 detects the coordinate position and movement pressed by the user, and outputs the detected result to the processing unit 101 as input information.

  The display unit 103 displays various information according to the control of the processing unit 101. The display unit 103 is, for example, a liquid crystal display, an organic EL (Electroluminescence) display, a 7 segment LED (light emitting diode), or the like.

  The antenna 104 converts the transmission signal output from the communication unit 105 into a radio wave, and transmits the converted radio wave to the order management apparatus 10. The antenna 104 receives a radio wave transmitted by the order input device 20 or the printing device 40, converts the received radio wave into an electrical signal, and outputs the converted received signal to the communication unit 105.

  The communication unit 105 modulates or converts the information or audio signal output from the processing unit 101 according to the communication standard, and transmits the information or audio data that is the transmission signal subjected to the modulation or conversion to the transmission destination via the antenna 104. To the order input device 20. The communication unit 105 modulates and converts the slip data and voice signal output from the processing unit 101 according to the communication standard, and transmits the slip data and voice data, which are the modulated and converted transmission signals, by the antenna 104. The data is transmitted to the destination printer 40. The communication unit 105 demodulates and converts the reception signal output from the antenna 104 according to the communication standard, and outputs the reception information subjected to the demodulation and conversion to the processing unit 101. The received information is voice data, order data, accounting requests, and the like.

The data storage unit 106 stores a control program used by the processing unit 101. The data storage unit 106 stores information used by the processing unit 101.
The data storage unit 107 stores audio data received from the order input device 20 and the printing device 40. The data storage unit 107 stores voice communication setting information described later. The data storage unit 107 stores audio data of a predetermined fixed sentence.

Next, the order input device 20 will be further described.
FIG. 3 is a diagram illustrating a configuration example of the order input device 20 according to the present embodiment. As shown in FIG. 3, the order input device 20 includes a processing unit 201, an input unit 202, a key input unit 203, a display unit 204, a sound collection unit 205, a sound output unit 206, a voice control unit 207, a data storage unit 208, An antenna 209, a first communication unit 210, an antenna 211, and a second communication unit 212 are provided.

  The processing unit 201 detects the operation result of the key input unit 203 and controls the power supply of the own apparatus to any one of an on state, an off state, and a suspend state according to the detected operation result. The processing unit 201 detects the operation results of the input unit 202 and the key input unit 203, and generates order data according to the detected operation results. The processing unit 201 transmits the generated order data to the order management apparatus 10 via the first communication unit 210 and the antenna 209.

  When the headset 30 is connected, the processing unit 201 receives an audio signal from the headset 30 with which communication has been established via the antenna 211 and the second communication unit 212, and temporarily receives the received audio signal. The data is stored in the data storage unit 208. When the headset 30 is not connected, the processing unit 201 temporarily stores the audio signal collected by the sound collection unit 205 in the data storage unit 208. The processing unit 201 transmits audio data obtained by adding a transmission destination and priority type to the audio signal stored in the data storage unit 208 to the order management apparatus 10 via the first communication unit 210 and the antenna 209.

The processing unit 201 receives audio data from the order management apparatus 10 via the antenna 209 and the first communication unit 210, and extracts an audio signal from the received audio data. The processing unit 201 temporarily stores the extracted audio signal in the data storage unit 208. When the headset 30 is connected, the processing unit 201 transmits the audio data stored in the data storage unit 208 to the headset 30 with which communication is established via the antenna 211 and the second communication unit 212. When the headset 30 is not connected, the processing unit 201 outputs the audio data stored in the data storage unit 208 to the audio control unit 207.
That is, when the headset 30 is connected, the processing unit 201 performs control to collect and reproduce sound using the headset 30, and when the headset is not connected, the processing unit 201 collects sound of the own device. Using the unit 205 and the sound output unit 206, control is performed so that sound is collected and reproduced.

The input unit 202 is a touch panel input unit that is stacked on the display unit 204. The input unit 202 detects the coordinate position and movement pressed by the user, and outputs the detected result to the processing unit 201 as input information.
The key input unit 203 is a key input unit. The key input unit 203 detects a key pressed by the user, and outputs the detected result to the processing unit 201 as input information.

  The display unit 204 displays various information according to the control of the processing unit 201. The display unit 204 is, for example, a liquid crystal display or an organic EL (Electroluminescence) display.

The sound collection unit 205 is a microphone. The sound collection unit 205 outputs the collected sound signal to the sound control unit 207.
The sound output unit 206 is a speaker. The sound output unit 206 reproduces the audio signal output from the audio control unit 207.

The audio control unit 207 converts the audio signal output from the sound collection unit 205 into a digital signal, and outputs the audio signal converted into the digital signal to the processing unit 201. The audio control unit 207 converts the digital audio signal output from the processing unit 201 into an analog signal, and outputs the audio signal converted into the analog signal to the sound output unit 206. Note that the format of the digital signal is, for example, the WAV (RIFF WAForm Audio) format. The format may be other formats such as MP3 (MPEG-1 Audio Layer-3).
The sound collection unit 205, the sound output unit 206, and the sound control unit 207 are used by the control of the processing unit 201 when the headset 30 is not connected to the order input device 20.

  The data storage unit 208 stores a control program used by the processing unit 201. The data storage unit 208 stores information used by the processing unit 201. The data storage unit 208 temporarily stores audio data received from the headset 30 or collected by the sound collection unit 205. The data storage unit 208 temporarily stores voice data received from the order management apparatus 10.

  The antenna 209 converts the transmission signal output from the first communication unit 210 into a radio wave, and transmits the converted radio wave to the order management apparatus 10 or the printing apparatus 40. The antenna 209 receives the radio wave transmitted by the order input device 20 or the printing device 40, converts the received radio wave into an electrical signal, and outputs the converted received signal to the first communication unit 210.

  The first communication unit 210 performs modulation and conversion on the information and audio signal output from the processing unit 201 according to the communication standard, and the information and audio data, which is the transmission signal subjected to modulation and conversion, are transmitted by the antenna 209. It transmits to the order input device 20 of the transmission destination. The first communication unit 210 performs demodulation and conversion on the reception signal output from the antenna 209 according to the communication standard, and outputs the reception information subjected to demodulation and conversion to the processing unit 201. The reception information is voice data, magic packet, or the like.

  The antenna 211 converts the audio signal output from the second communication unit 212 into a radio wave, and transmits the converted radio wave to the headset 30. The antenna 211 receives the radio wave transmitted by the headset 30, converts the received radio wave into an electrical signal, and outputs the converted received signal to the second communication unit 212.

  The second communication unit 212 modulates and converts the audio signal output from the processing unit 201 according to the communication standard, and transmits the audio signal, which is the transmission signal subjected to the modulation and conversion, to the headset 30 via the antenna 211. Send. The second communication unit 212 performs demodulation and conversion on the reception signal output from the antenna 211 according to the communication standard, and outputs the reception information subjected to demodulation and conversion to the processing unit 201. The reception information is audio data.

Next, the headset 30 will be further described.
FIG. 4 is a diagram illustrating a configuration example of the headset 30 according to the present embodiment. As illustrated in FIG. 4, the headset 30 includes a processing unit 301, an input unit 302, a sound collection unit 303, a sound output unit 304, an audio control unit 305, an antenna 306, and a communication unit 307.

  The processing unit 301 detects the operation result of the input unit 302 and controls the power supply of the own apparatus to either one of the on state and the off state according to the detected operation result. The processing unit 301 detects the operation result of the input unit 302 and starts processing (pairing processing) for establishing communication with the order input device 20 according to the detected operation result. The processing unit 301 transmits the audio signal output from the audio control unit 305 to the order input device 20 via the communication unit 307 and the antenna 306. The processing unit 301 receives the audio signal transmitted from the order input device 20 via the antenna 306 and the communication unit 307 and outputs the received audio signal to the audio control unit 305.

The input unit 302 is a key input unit. The input unit 302 detects the key pressed by the user, and outputs the detected result to the processing unit 301 as input information.
The sound collection unit 303 is a microphone. The sound collection unit 303 outputs the collected sound signal to the sound control unit 305.
The sound output unit 304 is a speaker. The sound output unit 304 reproduces the audio signal output from the audio control unit 305.

  The audio control unit 305 converts the audio signal output from the sound collection unit 303 into a digital signal, and outputs the audio signal converted into the digital signal to the processing unit 301. The audio control unit 305 converts the digital audio signal output from the processing unit 301 into an analog signal, and outputs the audio signal converted into the analog signal to the sound output unit 304.

  The antenna 306 converts the audio signal output from the communication unit 307 into a radio wave, and transmits the converted radio wave to the order input device 20. The antenna 306 receives the radio wave transmitted by the order input device 20, converts the received radio wave into an electrical signal, and outputs the converted audio signal to the communication unit 307.

  The communication unit 307 modulates and converts the audio signal output from the processing unit 301 according to the communication standard, and transmits the audio signal, which is a transmission signal subjected to the modulation and conversion, to the order input device 20 through the antenna 306. To do. The communication unit 307 performs demodulation and conversion on the reception signal output from the antenna 306 in accordance with the communication standard, and outputs the audio signal after the demodulation and conversion to the processing unit 301.

Next, the printing device 40 will be further described.
FIG. 5 is a diagram illustrating a configuration example of the printing apparatus 40 according to the present embodiment. As illustrated in FIG. 5, the printing apparatus 40 includes a processing unit 401, an input unit 402, a printing unit 403, a data storage unit 404, an antenna 405, a communication unit 406, a sound collection unit 407, a sound output unit 408, and a sound control unit 409. , And a scanner control unit 410. In the example illustrated in FIG. 5, the printing apparatus 40 includes the sound collection unit 407, the sound output unit 408, and the sound control unit 409. However, the printing apparatus 40 includes the sound collection unit 407, the sound output unit 408, The voice control unit 409 may not be provided.

  The processing unit 401 receives the slip data transmitted from the order management apparatus 10 via the antenna 405 and the communication unit 406. The processing unit 401 generates accounting slip data or cooking slip data based on the received slip data, and outputs the generated accounting slip data or cooking slip data to the printing unit 403. The processing unit 401 extracts a slip number, a table number, a product name, an identifier of the order input device 20 that has received the order, and the like from information read from the two-dimensional barcode output by the scanner control unit 410. The processing unit 401 transmits information indicating a serving instruction or information indicating completion of cooking to the order management apparatus 10 via the communication unit 406 and the antenna 405 according to the extracted result. The processing unit 401 receives the audio data transmitted from the order management apparatus 10 via the antenna 405 and the communication unit 406. The processing unit 401 outputs the received audio data to the audio control unit 409. The processing unit 401 adds a transmission destination to the audio data output from the audio control unit 409 and transmits the audio data to the order management apparatus 10 via the communication unit 406 and the antenna 405. The transmission destination is input or selected by operating the input unit 402.

The input unit 402 is a key input unit. The input unit 402 detects a key pressed by the user, and outputs the detected result to the processing unit 401 as input information.
The printing unit 403 prints an accounting slip or a cooking slip under the control of the processing unit 401.

  The data storage unit 404 temporarily stores the audio signal received from the order management apparatus 10. The data storage unit 404 temporarily stores the audio signal collected by the sound collection unit 407.

  The antenna 405 converts the audio signal output from the communication unit 406 into a radio wave, and transmits the converted radio wave to the order input device 20. The antenna 405 receives the radio wave transmitted by the order input device 20, converts the received radio wave into an electrical signal, and outputs the converted audio signal to the communication unit 406.

  The communication unit 406 modulates and converts the distribution request output from the processing unit 401 according to the communication standard, and transmits the distribution request, which is a transmission signal subjected to the modulation and conversion, to the order input device 20 through the antenna 405. To do. The communication unit 406 modulates and converts the audio signal output from the processing unit 401 according to the communication standard, and transmits the audio signal, which is the transmission signal subjected to the modulation and conversion, to the order input device 20 through the antenna 405. To do. The communication unit 406 demodulates and converts the reception signal output from the antenna 405 according to the communication standard, and outputs the audio signal after the demodulation and conversion to the processing unit 401.

The sound collection unit 407 is a microphone. The sound collection unit 407 outputs the collected sound signal to the sound control unit 409.
The sound output unit 408 is a speaker. The sound output unit 408 reproduces the audio signal output from the audio control unit 409.
The audio control unit 409 converts the audio signal output from the sound collection unit 407 into a digital signal, and outputs the audio signal converted into the digital signal to the processing unit 401. The audio control unit 409 converts the digital audio signal output from the processing unit 401 into an analog signal, and outputs the audio signal converted into the analog signal to the sound output unit 408.

  The scanner control unit 410 reads the two-dimensional barcode printed on the accounting slip and the cooking slip under the control of the scanner control unit 410, and outputs the read information to the scanner control unit 410.

Next, an operation example of the order input device 20 will be described.
FIG. 6 is a diagram for explaining an operation example of the order input device 20 according to the present embodiment.
As shown in FIG. 6, the key input unit 203 includes a key 2031 corresponding to a product name (menu name), a call key 2032 with an HT (order input device), a call key 2033 with a PT (printing device), and audio reproduction. Keys 2034, 10 keys, and cursor keys 2035 are provided.
The input unit 202 includes a touch panel on the display unit 204, a first button switch 2021, a second button switch 2022, and a third button switch 2023.

Here, an example of an operation for performing a call (message transmission) with a user of another order input device 20 will be described.
(Step S1) The user presses the call key 2032 with the HT of the key input unit 203. The processing unit 201 of the order input device 20 detects the result of operating the key input unit 203 and controls the call mode according to the detected result.

  (Step S <b> 2) The processing unit 201 displays a call mode screen 2041 on the display unit 204. The call mode screen 2041 includes a transmission destination selection area 2042, a conversation priority selection area 2043, a button image 2044 for starting a call (voice signal), a voice signal waveform display area 2045, and the like.

  (Step S <b> 3) When making a call with all other order input devices 20, the user selects “all HT” 2024 from the transmission destination selection area 2042. The processing unit 201 detects the selected result.

  (Step S4) The conversation priority selection area 2043 includes a selection button image 2046 with a high priority, a selection button image 2047 with a high priority, and a selection button image 2048 with a low priority. In the example shown in FIG. 6, the user selects the selection button image 2047 having the medium priority from the conversation priority selection area 2043. The processing unit 201 detects the selected result.

  (Step S5) The user selects a button image 2044 for starting a call. The processing unit 201 detects the selected result. Subsequently, the processing unit 201 may temporarily store the audio signal collected by the sound collection unit 205 in the data storage unit 208 while the button image 2044 for starting a call is selected. The processing unit 201 may display the waveform of the audio signal in the audio signal waveform display area 2045 when the audio signal is collected.

  (Step S <b> 6) Subsequently, the processing unit 201 transmits to the order management apparatus 10 audio data obtained by adding the selected transmission destination and conversation priority to the collected audio signal. Subsequently, the processing unit 101 of the order management apparatus 10 extracts a transmission destination, an audio signal, and a priority included in the received audio data. Subsequently, the processing unit 101 of the order management apparatus 10 transmits audio data obtained by adding the transmission destination and priority to the audio signal to the order input apparatus 20 that is the transmission destination. Subsequently, when the input of the audio signal is completed, the user reselects so as to cancel the button image 2044 for starting a call. The processing unit 201 detects the selected result. Note that the processing unit 201 may determine that the silence period has continued when the time that the signal level of the audio signal is equal to or lower than the predetermined value continues for a predetermined time, and determine that the sound collection has ended. Subsequently, after the transmission, the processing unit 201 displays an order screen (for example, FIG. 13) on the display unit 204.

  Note that when the headset 30 is in an on state and is in a communication connection state with the order input device 20, the headset 30 may be operated by operating the button image 2044. That is, the processing unit 201 starts a call from the sound collection unit 303 of the headset 30 by operating the button image 2044, temporarily stores the audio data, and transmits the audio data to the order management apparatus 10. Also good.

  In addition, when inputting a voice with the screen closed, the user presses the first button switch 2021, for example. The processing unit 201 detects the selected result and, depending on the detected result, for example, transmits a voice signal to the other party's order input device 20 that has made a previous call or the preset order input device 20 of the other party. You may do it. Thereby, it is possible to make a call with the other party using the order input device 20, and to make a call at the time of customer service or seat guidance.

Next, a configuration example of audio data transmitted by the order input device 20 will be described.
FIG. 7 is a diagram illustrating a configuration example of audio data transmitted by the order input device 20 according to the present embodiment.
As shown in FIG. 7, the audio data transmitted by the order input device 20 includes a transmission destination, a priority type, and a digitized audio signal. The audio data may include a transmission source identifier.
The transmission destination is the selected order input device 20, for example, HT2 and HT3, or all HT *. As described above, the priority type is one of high priority, medium priority, and low priority. The digitized audio signal is, for example, a signal in the WAV file format.

Next, a configuration example of audio data transmitted from the order management apparatus 10 to the order input apparatus 20 will be described.
FIG. 8 is a diagram illustrating a configuration example of audio data transmitted from the order management apparatus 10 according to the present embodiment to the order input apparatus 20.
As shown in FIG. 8, the audio data transmitted from the order management apparatus 10 to the order input apparatus 20 includes a transmission destination, priority type, number of reproductions, registration time, and a digitized audio signal.
The transmission destination is a transmission destination included in the audio data received from the order input device 20. The transmission destination is, for example, the IP address of each order input device 20. The priority type is a priority type included in the audio data received from the order input device 20. The number of times of reproduction is the number of times of reproduction designated for repeatedly reproducing the audio signal in the order input device 20 that has received the audio data. By setting the number of times of reproduction, the order input device 20 can repeatedly reproduce the sound, so that it is possible to obtain an effect of preventing the voice from being missed. The registration time is the time when the order management apparatus 10 stores this data from the order input apparatus 20. The digitized audio signal is an audio signal included in the audio data received from the order input device 20.

Next, a configuration example of the voice communication setting information stored in the data storage unit 106 by the order management apparatus 10 will be described.
FIG. 9 is a diagram illustrating a configuration example of the voice communication setting information stored in the order management apparatus 10 according to the present embodiment.
The processing unit 101 of the order management apparatus 10 refers to the voice communication setting information stored in the data storage unit 106, refers to the priority type and transmission destination included in the voice data received from the order input device 20, and sets the voice communication setting. The communication retry count, data valid time, and playback count set in the information are obtained for each order input device 20 (HT) as a transmission destination.

As shown in FIG. 9, in the voice communication setting information, a priority type, a communication retry count, a data valid period, a playback count, and the like are associated with a transmission destination.
The transmission destination includes the IP address of each order input device 20.
The communication retry count is the number of retransmissions when the transmission destination is in a suspended state or the like, and is set for each transmission destination and each priority type.
The data valid period is a period provided to prevent the old audio signal from being reproduced when the order input device 20 repeatedly reproduces it from the registration time, and for each transmission destination and each priority type. Is set to
In addition, for example, transmission of a magic packet is described.

Next, an example of a processing procedure in which the order input device 20 transmits audio data to another order input device 20 will be described.
FIG. 10 is a flowchart of processing in which the order input device 20 according to this embodiment transmits audio data to another order input device 20. The example shown in FIG. 10 is an example in which the order input device 20-1 (HT1) transmits audio data to the order input device 20-2 (HT2) and the order input device 20-3 (HT3).

(Step S <b> 101) The processing unit 201 of the order input device 20-1 collects an audio signal in response to a user operation (audio acquisition).
(Step S <b> 102) The processing unit 201 of the order input device 20-1 transmits audio data obtained by adding a transmission destination and a priority type to the collected audio signal to the order management device 10. In the example illustrated in FIG. 10, the processing unit 201 sets the transmission destinations as the order input device 20-2 (HT2) and the order input device 20-3 (HT3).

  (Step S103) The voice processing unit 1012 of the order management apparatus 10 receives the voice data transmitted from the order input apparatus 20-1, and performs voice processing on the received voice data. Specifically, the voice processing unit 1012 stores the data in the data storage unit 107. Subsequently, the voice processing unit 1012 confirms the transmission destination included in the voice data. Subsequently, when the destination is “HT *” in the case of transmission to the order management apparatus 10, the voice processing unit 1012 stores all data stored in the data storage unit 106 according to a communication algorithm of a general order system. The sending address of the order management apparatus 10 is obtained. When the individual order management apparatus 10 is a transmission destination, the transmission destination address of the number is obtained. In the example of FIG. 10, the voice processing unit 1012 extracts the priority type (priority type) from the IP addresses of the order input device 20-2 (HT2) and the order input device 20-3 (HT3). Subsequently, the voice processing unit 1012 refers to the voice communication setting information stored in the data storage unit 107, refers to the priority type included in the voice data, the transmission destination, and the communication retry count set in the voice communication setting information. The data valid time and the number of reproductions are obtained for each order input device 20 as a transmission destination. More specifically, the voice processing unit 1012 first refers to a column common to the order input device 20 in the voice communication setting information, and then sets the communication retry count, data valid period, and playback count for each order input device 20. If so, the setting of the order input device 20 is used with priority. The voice processing unit 1012 generates voice data for transmission for each destination order input device 20 according to the voice communication setting information.

  (Step S104) The processing unit 101 of the order management apparatus 10 transmits the voice data generated for the order input apparatus 20-2 to the order input apparatus 20-2. In the example shown in FIG. 10, the order input device 20-2 is in a receivable state.

(Step S105) The processing unit 201 of the order input device 20-2 receives the audio data transmitted by the order management device 10.
(Step S106) The processing unit 201 of the order input device 20-2 reproduces the audio signal for the number of times designated by the number of reproductions for the received audio data.

(Step S107) The processing unit 101 of the order management apparatus 10 transmits the voice data generated for the order input apparatus 20-3 to the order input apparatus 20-3. Subsequently, when the transmission fails, the processing unit 201 repeats the transmission for the number of communication retries.
(Step S108) In the example shown in FIG. 10, the order input device 20-3 is in the suspended state. For this reason, the order input device 20-3 fails to receive the voice data because it cannot receive the voice data.

(Step S109) The processing unit 201 of the order input device 20-2 repeats transmission for the number of communication retries set in the order input device 20-3.
(Step S110) The processing unit 201 of the order input device 20-3 receives the voice data transmitted by the order management device 10.

  (Step S111) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the number of times designated by the number of reproductions for the received audio data.

  That is, the order input device 20-3 cannot receive voice data when in the suspended state, but receives the voice data transmitted in a retry when returning from the suspended state.

Next, an example of a processing procedure in which the order input device 20-1 transmits audio data to the order input device 20-3 when the priority type is set to high priority will be described.
FIG. 11 is a flowchart of processing in which the order input device 20-1 transmits audio data to the order input device 20-3 when the priority type is set to high priority. The example illustrated in FIG. 11 is an example in which the order input device 20-1 (HT1) transmits the voice data in which the priority type is set to high priority to the order input device 20-3 (HT3).

(Step S <b> 201) The processing unit 201 of the order input device 20-1 collects an audio signal in response to a user operation (audio acquisition).
(Step S <b> 202) The processing unit 201 of the order input device 20-1 transmits, to the order management device 10, audio data obtained by adding a transmission destination and a priority type with high priority to the collected audio signal. In the example illustrated in FIG. 11, the processing unit 201 sets the transmission destination as the order input device 20-3 (HT3).

  (Step S203) The processing unit 101 of the order management apparatus 10 receives the voice data transmitted from the order input apparatus 20-1, and performs voice processing on the received voice data. The voice processing unit 1012 generates voice data for the destination order input device 20-3 according to the voice communication setting information.

(Step S204) The processing unit 101 of the order management apparatus 10 transmits the voice data generated for the order input apparatus 20-3 to the order input apparatus 20-3.
(Step S205) In the example shown in FIG. 11, the order input device 20-3 is in the suspended state. For this reason, the order input device 20-3 fails to receive the voice data because it cannot receive the voice data.

(Step S206) Since the priority type is high priority, the processing unit 101 of the order management apparatus 10 transmits a magic packet to the order input apparatus 20-3 after transmission fails. Subsequently, the first communication unit 210 of the order input device 20-1 receives the magic packet from the order management device 10. Subsequently, the processing unit 201 of the order input device 20-1 changes its own device from the suspended state to the on state in response to receiving the magic packet.
(Step S207) After transmitting the magic packet, the processing unit 101 of the order management apparatus 10 retransmits the voice data generated for the order input apparatus 20-3 to the order input apparatus 20-3.

(Step S208) The processing unit 201 of the order input device 20-3 receives the voice data transmitted by the order management device 10.
(Step S209) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the number of times designated by the number of reproductions for the received audio data.

  That is, the order input device 20-3 cannot receive voice data when in the suspended state, but receives the retransmitted voice data when the magic packet is received and then returns from the suspended state. As described above, the order management apparatus 10 can transmit high-priority audio data to the order input apparatus 20 in real time.

Next, an example of a screen when voice data is received from another order input device 20 at the time of order input will be described.
FIG. 12 is a diagram showing a screen example when voice data is received from another order input device 20 according to the present embodiment at the time of order input.
As shown in FIG. 12, when an order is input, an order input screen 2049 is displayed on the display unit 204 of the order input device 20. The order input screen 2049 includes an area g1 for displaying order header information included in the order data and an area g2 for displaying order information.
In the area g1 for displaying the order header information, the date and time when the order is received, the order type (new, added, etc.), the desk number, the person in charge number, and the like are displayed.
In the area g2 for displaying the order information, the menu name and the number thereof are displayed. When the menu is a set menu, the menu names and the numbers included in the set menu are displayed. For example, in the case of the moon watching hamburger set, the set menu is a menu in which the moon watching hamburger, rice or bread, and salad are set.

  When voice data is received during order input, the processing unit 201 of the order input device 20 displays a voice reception mark g3 on the screen on the display unit 204, as shown in FIG. The received low-priority audio data is automatically reproduced at the end of the order input process, but can be reproduced with the “audio reproduction” key when reproduced during order input.

Next, an example of a processing procedure for transmitting low-priority audio data to another order input device 20 using the data valid time will be described.
FIG. 13 is a flowchart of processing for transmitting low-priority audio data to another order input device 20 using the data valid time according to the present embodiment. The example illustrated in FIG. 12 is an example in which the order input device 20-1 (HT1) transmits the voice data in which the priority type is set to low priority to the order input device 20-3 (HT3).

(Step S <b> 301) The processing unit 201 of the order input device 20-1 collects an audio signal in response to a user operation (audio acquisition).
(Step S <b> 302) The processing unit 201 of the order input device 20-1 transmits, to the order management device 10, audio data obtained by adding a transmission destination and a priority type with a low priority to the collected audio signal. In the example illustrated in FIG. 12, the processing unit 201 sets the transmission destination as the order input device 20-3 (HT3).

  (Step S303) The processing unit 101 of the order management apparatus 10 receives the audio data transmitted by the order input apparatus 20-1, and performs audio processing on the received audio data. The voice processing unit 1012 generates voice data for the destination order input device 20-3 according to the voice communication setting information.

(Step S304) The processing unit 101 of the order management apparatus 10 transmits the voice data generated for the order input apparatus 20-3 to the order input apparatus 20-3. The processing unit 101 repeats transmission for the number of transmission retries (three times in FIG. 12).
(Step S305) In the example shown in FIG. 11, the order input device 20-3 is in the suspended state. For this reason, the order input device 20-3 fails to receive the voice data because it cannot be received even if the voice data is retransmitted by retry, as indicated by reference numeral g11.

  (Step S306) The processing unit 201 of the order input device 20-3 returns from the suspended state in response to a user operation and accepts an input of an order. Subsequently, the processing unit 201 generates order data based on the received order, and transmits the generated order data to the order management apparatus 10.

(Step S307) The processing unit 101 of the order management apparatus 10 receives the order data from the order input apparatus 20-3, and performs order processing according to the received order data.
(Step S308) Since the processing unit 101 of the order management apparatus 10 has transmitted the order data, it determines that the order input apparatus 20-3 is not in the suspended state. Subsequently, the processing unit 101 retransmits the voice data generated for the order input device 20-3 to the order input device 20-3.

(Step S309) The processing unit 201 of the order input device 20-3 receives the audio data transmitted by the order management device 10.
(Step S310) The processing unit 201 of the order input device 20-3 reproduces the audio signal for the number of times designated by the number of reproductions for the received audio data.

In other words, the order input device 20-3 cannot receive the voice data when in the suspended state, but receives the retransmitted voice data when returning from the suspended state.
Here, the reason for limiting the number of retries for transmitting audio data will be described. The audio data has a larger data size than the order data. For this reason, when the order input device 20-3 is in the suspended state, if the order management device 10 repeats the transmission of the voice data, the radio band is used by retry transmission of the voice data that does not reach the transmission destination, and the voice data is being communicated. May occur when order data cannot be transmitted from the order input device 20-1 to the order management device 10. For this reason, in this embodiment, it is necessary to reduce the number of retries for audio data with a particularly low priority type (priority order) and reduce the usage rate of the radio band. In the present embodiment, as means for reliably transmitting voice data set with a low priority type (priority order) to the order input device 20, data valid in the voice communication setting information as shown in FIG. Time g12 is provided.

  The processing unit 101 of the order management device 10 receives the order data from the order input device 20-3 when the retry of the voice data transmission has failed (step S304). Then, after a series of order processing is completed, the processing unit 101 has unsent data as audio data to the order input device 20-3, and the data valid period of the audio data 2 is still valid. Resend audio data. As described above, the processing unit 101 can transmit the voice data set with low priority to the order input device 20-3 that has returned from the suspended state by including the voice data in the response of the order data. it can.

Next, an example of a processing procedure of the order management apparatus 10 will be described.
FIG. 14 is a flowchart of processing of the order management apparatus 10 according to the present embodiment.

  (Step S401) The processing unit 101 of the order management apparatus 10 sets a timer at a predetermined time and waits for voice data to be transmitted from the order input apparatus 20 (waiting for voice data).

  (Step S401) The processing unit 101 determines whether audio data has been received within a predetermined time. If the audio data cannot be received within the predetermined time (step S401; timeout), the processing unit 101 resets the timer and then returns to the process of step S401. If the processing unit 101 has received voice data within a predetermined time (step S401; voice data reception), the processing unit 101 proceeds to the process of step S403. When the processing unit 101 receives order data or the like within a predetermined time (step S401; reception of a communication event such as order processing by the order input device), the processing unit 101 proceeds to the process of step S410.

  (Step S <b> 403) After receiving the audio data, the processing unit 101 stores the received audio data in the data storage unit 107.

  (Step S404) The voice processing unit 1012 analyzes the received voice data. Specifically, the voice processing unit 1012 confirms the transmission destination included in the voice data. Subsequently, the voice processing unit 1012 refers to the voice communication setting information stored in the data storage unit 107, refers to the priority type included in the voice data, the transmission destination, and the communication retry count set in the voice communication setting information. The data valid time and the number of reproductions are obtained for each order input device 20 as a transmission destination.

  (Step S405) The voice processing unit 1012 determines whether or not the priority type is low priority. If the voice processing unit 1012 determines that the priority type is low priority (step S405; low priority), the process returns to step S401. If the voice processing unit 1012 determines that the priority type is not low priority (step S405; other), the process proceeds to step S406.

  (Step S406) When there are a plurality of transmission destinations, the voice processing unit 1012 extracts one transmission destination. The audio processing unit 1012 sets the audio signal transmission destination as the extracted transmission destination, and generates audio data in which the data valid period and the number of reproductions determined in step S404 are set. When the transmission destination is a plurality of order input devices 20, the voice processing unit 1012 performs the processing of steps S <b> 406 to S <b> 409 for each order input device 20. The voice processing unit 1012 performs the processing of S406 to S409 once when the transmission destination is all the order input devices 20 (all HT).

  (Step S407) The processing unit 101 transmits the voice data generated in step S406 to the order input device 20 selected in step S406. Alternatively, when the transmission destination is all the order input devices 20, the processing unit 101 transmits to all the order input devices 20. In the case of a transmission error, the processing unit 101 repeats transmission of audio data and the set number of transmission retries. Further, when the priority is high, the processing unit 101 retransmits the audio data after transmitting the magic packet when the transmission result of the audio data is a transmission error.

(Step S <b> 408) The processing unit 101 stores the transmission result in the data storage unit 106.
(Step S409) When there are a plurality of transmission destinations, the processing unit 101 determines whether or not the transmission of audio data has been completed for all the transmission destinations. When the processing unit 101 determines that the transmission of the audio data has been completed to all the transmission destinations (step S409; all are completed), the processing unit 101 returns to the process of step S401. When the processing unit 101 determines that the transmission of the audio data has not been completed to all the transmission destinations (step S409; not completed), the processing unit 101 returns to the process of step S406.

  (Step S410) After receiving the communication event, the processing unit 101 checks whether there is unprocessed data. The unprocessed data refers to audio data that has been retried a predetermined number of times but could not be transmitted, or audio data that has not been transmitted due to low priority.

  (Step S410) The processing unit 101 determines whether all processing for the order input device 20 has been completed. If the processing unit 101 determines that all the processes for the order input device 20 have been completed (step S411; all are completed), the processing unit 101 returns to the process of step S401. If the processing unit 101 determines that all processing for the order input device 20 has not been completed (step S410; incomplete), the processing unit 101 proceeds to processing in step S412.

(Step S412) The processing unit 101 reads unprocessed audio data from the data storage unit 107.
(Step S413) The processing unit 101 sets a transmission destination included in the audio data as a transmission destination of the audio data.

(Step S414) The processing unit 101 transmits the audio data to the order input device 20 that is the transmission destination set in step S413.
(Step S415) The processing unit 101 stores the transmission result in the data storage unit 106. After the processing, the processing unit 101 returns to the processing in step S401.

  In the above-described example, the example in which the order input device 20 transmits audio data to another order input device 20 has been described, but the present invention is not limited to this. When the printing device 40 includes the sound collection unit 407 and the sound output unit 408, the order input device 20 may select the transmission device as the transmission destination.

In addition, when cooking is completed, the user of the kitchen may read the two-dimensional barcode printed on the cooking slip printed by the printing device 40 with the scanner 50. The processing unit 401 of the printing device 40 extracts the identifier, menu name, number, table number, and the like of the order input device 20 that has received the order included in the two-dimensional barcode, and the order input device 20 that has received the extracted order. You may make it transmit the arrangement | positioning request | requirement which added the information which shows cooking completion to an identifier, a menu name, a number, a table number, etc. to the order management apparatus 10. FIG. When the processing unit 101 of the order management apparatus 10 receives a distribution request from the printing apparatus 40, the processing unit 101 converts the fixed voice data stored in the data storage unit 107 (for example, “cooking is complete. Please distribute”). The voice data to which the transmission destination is added may be transmitted to the order input device 20 corresponding to the identifier of the order input device 20 that has received the order included in the distribution request.
In this way, by transmitting the layout request with a voice signal instead of text information, the user can make a layout request without confirming the display on the display unit 204 of the order input device 20.

As described above, according to the present embodiment, since the voice data transmitted from the order input device 20 is stored in the order management device 10, even in a situation where the destination order input device 20 cannot receive, Can be sent reliably.
Further, according to the present embodiment, the voice data is transmitted with the priority type assigned by the transmission source, so that the voice that does not need to be transmitted in real time can be transmitted to the transmission destination while avoiding customer service.
Further, according to the present embodiment, setting the number of reproductions by the order management apparatus 10 has an effect of preventing missed listening.

In the present embodiment, the example of transmitting to other employees, for example, at the time of ordering has been described, but the present invention is not limited to this.
For example, the voice data of the order input device 20 used by the newcomer may be transmitted so that the voice of the order input device 20 used by the new manager can be heard by the order input device 20 or the printing device 40 possessed by an educator such as a store manager. Good.
In addition, the user may transmit voice data to the printing device 40 installed in the cooking place in order to make an inquiry to the kitchen as to what kind of menu is being entered. In particular, this method is effective when the customer service floor and the kitchen are different floors.
Further, when an employee waiting at an entrance such as an izakaya informs a customer when guiding a customer, voice data may be transmitted from the order input device 20.

  Note that a program for realizing all or part of the functions of the order management apparatus 10 and the order input apparatus 20 in the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is stored in the computer. The processing performed by the order management apparatus 10 and the order input apparatus 20 may be performed by being read into the system and executed. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

DESCRIPTION OF SYMBOLS 1 ... Order system, 10 ... Order management apparatus, 20, 20-1, 20-2, 20-3 ... Order input apparatus 20-1 (HT1), 30, 30-1, 30-2, 30-3 ... Head Set, 40 ... Printing device, 50 ... Scanner, 101 ... Processing unit, 102 ... Input unit, 103 ... Display unit, 104 ... Antenna, 105 ... Communication unit, 106 ... Data storage unit, 107 ... Data storage unit, 1011 ... Power supply Control unit, 1012, ... voice processing unit, 201 ... processing unit, 202 ... input unit, 203 ... key input unit, 204 ... display unit, 205 ... sound collection unit, 206 ... sound output unit, 207 ... voice control unit, 208 ... Data storage unit 209 ... antenna 210 ... first communication unit 211 ... antenna 212 ... second communication unit 301 ... processing unit 302 ... input unit 303 ... sound collecting unit 304 ... sound output unit 305 ... Voice control unit, 06 ... antenna, 307 ... communication unit, 401 ... processing unit, 402 ... input unit, 403 ... printing unit, 404 ... data storage unit, 405 ... antenna, 406 ... communication unit, 407 ... sound collecting unit, 408 ... sound output unit 409: Audio control unit 410: Scanner control unit

Claims (8)

An order input device that adds a priority type and a transmission destination, and transmits an audio signal collected according to the priority type;
An order management device that receives the audio signal and transmits an audio signal for transmission to the order input device of the transmission destination based on setting information according to the priority type added to the received audio signal;
Order system with. The order management device includes:
For each of the transmission destinations, the priority type and the number of times of retransmission are stored in association with each other,
Referring to the information stored in the priority type added to the received audio signal, generate the audio signal for transmission, the number of times of performing the retransmission, the order input device of the transmission destination The order system according to claim 1, wherein transmission of an audio signal for transmission is repeated. The order management device includes:
In the setting information stored for each transmission destination, in correspondence with the predetermined priority type, an instruction transmission instruction for starting the unstarted order input device is stored,
If transmission of the audio signal for transmission corresponding to the predetermined priority type could not be completed, after transmitting an instruction to activate to the order input device of the transmission destination, the audio signal for transmission The order system according to claim 1, wherein the order system is retransmitted. The order management device includes:
In the setting information stored for each transmission destination, the valid time is stored corresponding to the predetermined priority type,
When the transmission of the audio signal for transmission corresponding to the predetermined priority type cannot be completed and information is received from the order input device, the audio signal for transmission is transmitted as a response to the reception. 4. The ordering system according to any one of claims 1 to 3, wherein a credit voice signal is retransmitted. The order management device includes:
For each transmission destination, the number of playbacks is further stored in association with it,
Further adding the number of playbacks to the audio signal for transmission,
The order input device includes:
The order system according to any one of claims 2 to 4, wherein the transmission audio signal received from the order management device is reproduced for the number of times of reproduction. A processing unit for adding the priority type and the transmission destination to the audio signal collected according to the priority type;
A communication unit that transmits the audio signal to which the priority type and the transmission destination are added, and receives an audio signal according to the priority type set by another order input device;
An order input device comprising: A communication unit that receives an audio signal to which a priority type and a transmission destination are added; and
A storage unit that stores the priority type, the number of retransmissions, the valid time of data to be transmitted, and the number of reproductions in association with each destination,
A processing unit that generates a transmission audio signal by referring to the information stored in the priority type added to the received audio signal, and transmits the generated transmission audio signal to a transmission destination device; ,
An order management device comprising: An order system control method comprising a first order input device, a second order input device, and an order management device,
The first order input device adding the priority type and the transmission destination to the collected audio signal based on the setting information according to the priority type;
The first order input device transmitting the audio signal to which the priority type and the transmission destination are added to the order management device;
The order management device receiving an audio signal to which the priority type and the transmission destination are added; and
The order management apparatus associates the priority type added to the received audio signal with the priority type, the number of retransmissions, the valid time of data to be transmitted, and the number of reproductions for each transmission destination. A step of generating an audio signal for transmission with reference to a storage unit for storing;
The order management device transmitting the generated transmission audio signal to the second order input device as a transmission destination;
The second order input device receiving an audio signal corresponding to the priority type set by the first order input device from the order management device;
Order system control method including.

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