JP2018136684A - Delivery support system, delivery support device and delivery support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery support system, a delivery support device, and a delivery support method which make it possible to receive a delivery item requiring identification by using a delivery item receiving locker.SOLUTION: A card company server 1 functioning as a delivery support device stores first authentication information set by a recipient who will receive a credit card and second authentication information set by a credit card company. When a delivery item to which the second authentication information is attached is deposited in a locker by a delivery company and picked up from the locker by the recipient, the card company server 1 acquires the first authentication information and the second authentication information which is attached to the delivery item from the recipient, and executes personal authentication on the basis of the acquired first and second authentication information and the stored first and second authentication information. As a result, if the personal authentication succeeds, the card company server 1 makes the credit card usable.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a delivery support system, a delivery support apparatus, and a delivery support method for supporting delivery of a delivery when a recipient receives the delivery through a locker for receiving the delivery.

  In recent years, with changes in lifestyle, lockers for receiving deliveries called delivery boxes have rapidly become widespread. Although such lockers are highly convenient, it is impossible to deposit delivery items that require identification for receipt, and various systems have been proposed to enable this.

  For example, in Patent Document 1, it is possible to deposit the delivery by opening the door of the delivery BOX when confirming the input of the confirmation information acquired from the recipient and the designation of the empty delivery BOX in the locker at the time of deposit. A delivery locker management system is disclosed in which authentication is performed based on confirmation information input by a recipient at the time of receipt, and if successful, the door of the delivery BOX is opened to enable receipt. According to this system, authentication based on confirmation information can be used instead of identity verification, so that it is possible to receive a delivery that requires identity verification via a locker.

JP 2006-117345 A

  By the way, for example, when receiving a delivery with a locker for receiving a delivery provided in an apartment house, the recipient usually opens the locker using a room key or a dedicated ID card and receives the delivery. is there. On the other hand, the above-described conventional system has a problem that since the confirmation information needs to be input when the locker is opened, the recipient is forced to perform an operation different from the normal case at the time of receipt.

  The present invention has been made in view of such circumstances, and a main object thereof is to provide a delivery support system, a delivery support apparatus, and a delivery support method capable of solving the above-described problems.

  The present inventor, when receiving a delivery that requires identity verification with a locker, does not perform identity authentication at the time of receipt as in the conventional system, but ensures convenience by performing it after receipt. Focusing on the enhancement of safety, the following aspects were invented.

  A delivery support system according to an aspect of the present invention is a locker management device that manages a locker for receiving a delivery, and a locker management device that is communicably connected to the locker management device, and a recipient receives a delivery using the locker. In the delivery support system, the locker management device includes: a first acquisition unit configured to acquire first authentication information set by the recipient; and the locker. Acquired by the second acquisition means for acquiring the first authentication information from the delivery company of the delivery object, the first authentication information acquired by the first acquisition means, and the second acquisition means when the delivery item is deposited. Depositing control means for allowing the delivery to be deposited in the locker when the first authentication information is matched, and the delivery support device includes: The obtained first authentication information and the authentication information storage means for storing the second authentication information set by the provider of the delivery item and the delivery item attached with the second authentication information are deposited in the locker by the delivery company. The authentication information acquisition means for acquiring the first authentication information and the second authentication information attached to the delivery from the receiver when received from the locker by the receiver, and the authentication information acquisition means Based on the acquired first authentication information and second authentication information, and the first authentication information and the second authentication information stored in the authentication information storage means, an authentication means for executing personal authentication, and the authentication means And enabling means for enabling the delivery when the user authentication is successful.

  The delivery support apparatus according to one aspect of the present invention is set by the recipient in the delivery support apparatus that supports delivery of the delivery when the recipient receives the delivery using the locker for receiving the delivery. The authentication information storage means for storing the first authentication information and the second authentication information set by the provider of the delivery item, and the delivery item attached with the second authentication information are deposited in the locker by the delivery company. The authentication information acquisition means for acquiring the first authentication information and the second authentication information attached to the delivery from the receiver when received by the receiver from the locker, and the authentication information acquisition means Authentication for executing personal authentication based on the first authentication information and the second authentication information that have been performed, and the first authentication information and the second authentication information stored by the authentication information storage means And the step, if successful authentication by the authentication means, characterized in that it comprises an enablement means for enabling the delivery thereof.

  In the aspect, the first authentication information is information necessary for depositing a delivery item in the locker, and the locker has acquired the first authentication information from the recipient in advance, and the acquired When the first authentication information matches the first authentication information acquired from the delivery company when the delivery item is deposited, the delivery item may be deposited.

  Further, in the above aspect, further comprising: encryption means for encrypting the first authentication information for each delivery company; and notification means for notifying the delivery company of the first authentication information encrypted by the encryption means, The locker may be configured to acquire encrypted first authentication information from the delivery company and decrypt the first authentication information.

  In the aspect, the delivery item may be a credit card, and the enabling means may be configured to allow the use of a credit card.

  Further, in the above aspect, when the delivery item is deposited to the locker, deposit completion information acquisition means for acquiring deposit completion information indicating that the deposit is completed from the locker management device that manages the locker The authentication unit may be configured to execute the personal authentication when the deposit completion information is acquired by the deposit completion information acquisition unit.

  Further, in the above aspect, when a delivery item is received from the locker, a reception completion information acquisition unit that acquires reception completion information indicating that the reception is completed from a locker management device that manages the locker. The authentication unit may be configured to execute the personal authentication when the reception completion information is acquired by the reception completion information acquisition unit.

  A delivery support method according to an aspect of the present invention is set by the recipient in the delivery support method for supporting delivery of a delivery when the recipient receives the delivery using a locker for receiving delivery. Storing the first authentication information and the second authentication information set by the provider of the delivery, and the delivery attached with the second authentication information is deposited in the locker by the delivery company and the receipt Acquiring from the recipient the first authentication information and the second authentication information attached to the delivery, when received from the locker by the person, the acquired first authentication information and the second authentication information, storage A step of performing personal authentication based on the first authentication information and the second authentication information, and a step of making the delivery usable when the personal authentication is successful. And features.

  According to the delivery support system, the delivery support apparatus, and the delivery support method according to the present invention, the recipient can receive a delivery such as a credit card via the delivery receipt locker.

The block diagram which shows the structure of the delivery assistance system which concerns on Embodiment 1 of this invention, and its communication destination. The block diagram which shows the structure of the card company server which concerns on Embodiment 1 of this invention. The figure which shows an example of the layout of the delivery database provided in the card company server which concerns on Embodiment 1 of this invention. The figure which shows an example of the layout of the delivery company database provided in the card company server which concerns on Embodiment 1 of this invention. The conceptual diagram which shows the flow of the delivery assistance in Embodiment 1 of this invention. The flowchart which shows the procedure of the 1st authentication code production | generation process performed by the card company server which concerns on Embodiment 1 of this invention. The flowchart which shows the procedure of the deposit control process performed by the locker management apparatus which concerns on Embodiment 1 of this invention. The flowchart which shows the procedure of the authentication process performed by the card company server and user terminal which concern on Embodiment 1 of this invention. The conceptual diagram which shows the flow of the delivery assistance in Embodiment 2 of this invention.

  Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings. In addition, each embodiment shown below illustrates the method and apparatus for actualizing the technical idea of this invention, Comprising: The technical idea of this invention is not necessarily limited to the following. Absent. The technical idea of the present invention can be variously modified within the technical scope described in the claims.

(Embodiment 1)
[Configuration of delivery support system]
FIG. 1 is a block diagram showing a configuration of a delivery support system and its communication destination according to Embodiment 1 of the present invention. The delivery support system of this embodiment includes the card company server 1 in FIG. 1 and locker management devices 3, 3,. Among these, the card company server 1 functions as a delivery support apparatus of the present embodiment. The card company server 1 is a computer system operated by a credit card company, and is a user terminal 2, 2,... Provided on the user side who wishes to newly join a credit card, and a delivery used by the user. Are connected to the locker management devices 3, 3,... For managing the lockers for receiving and the delivery server 4, 4,... Provided on each delivery company side through a communication network NTW such as the Internet. ing. The user terminals 2, 2,... Are configured with devices having communication functions such as personal computers, mobile phones, and tablet terminals. The locker managed by the locker management device 3 is assumed to be provided at the home of a user such as an apartment house, but may be provided at a train station or the like.

[Card company server configuration]
The detailed configuration of the card company server 1 described above will be described below.
FIG. 2 is a block diagram showing the configuration of the card company server 1 according to Embodiment 1 of the present invention. As shown in FIG. 2, the computer (card company server) 1 includes a CPU 11, a ROM 12, a RAM 13, a hard disk 14, and a communication interface (I / F) 15, and these CPU 11, ROM 12, RAM 13, hard disk 14, and The communication I / F 15 is connected by a bus 16.

  The CPU 11 executes various computer programs loaded in the RAM 13. Thereby, the computer 1 functions as the card company server 1 of the present embodiment.

  The ROM 12 is configured by a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), an EEPROM (Electrically Erasable PROM), or the like, and a computer program executed by the CPU 11 and data used for the execution. Is remembered.

  The RAM 13 is configured by SRAM, DRAM, or the like. The RAM 13 is used for reading out various computer programs stored in the hard disk 14. Further, it is also used as a work area for the CPU 11 when the CPU 11 executes various computer programs.

  The hard disk 14 is preinstalled with various computer programs to be executed by the CPU 11 such as an operating system and application programs, and data used for executing the computer programs. The hard disk 14 also stores a delivery database (DB) 14A that stores delivery information relating to delivery of a newly issued credit card, and a delivery trader that stores delivery agent information relating to a delivery company that delivers credit cards. A database (DB) 14B is provided. Details of these databases will be described later.

  In addition, a multitask operating system such as Windows (registered trademark) manufactured and sold by Microsoft Corporation is installed in the hard disk 14. In the following description, it is assumed that various computer programs operate on the operating system.

  The communication I / F 15 is an interface device for the card company server 1 to communicate with an external device via the communication network NTW. The card company server 1 transmits / receives various data to / from the user terminals 2, 2,..., The locker management devices 3, 3,. I do.

Details of each database provided in the hard disk 14 will be described below.
(A) Delivery DB 14A
FIG. 3 is a diagram showing an example of the layout of the delivery DB 14A provided in the card company server 1 according to Embodiment 1 of the present invention. As shown in FIG. 3, the delivery DB 14A stores a delivery ID field 111 for storing a delivery ID for identifying each delivery, and a recipient ID for identifying a recipient of a credit card as a delivery item. Recipient ID field 112, first authentication information field 113 and second authentication information field 114 for storing first authentication information and second authentication information described later, respectively, and a delivery company ID for identifying the delivery company are stored. A delivery company ID field 115, a deposit date / time field 116 in which the date / time when the credit card was deposited into the locker is stored, a receipt date / time field 117 in which the date / time when the locker is opened and the credit card is received is stored, And a field 1 for storing information indicating whether or not the credit card is usable. At least has 8.

  The first authentication information described above is a character string set by a user who is a credit card recipient, and is information necessary for depositing the credit card in the locker. The first authentication information is provided to the card company server 1 by the user terminal 2 as will be described later. The second authentication information is a character string set by the credit card company, and is information necessary for making the credit card usable. The second authentication information is generated by the card company server 1 as will be described later.

(B) Delivery company DB14B
FIG. 4 is a diagram showing an example of the layout of the delivery company DB 14B provided in the card company server 1 according to Embodiment 1 of the present invention. As shown in FIG. 4, the delivery company DB 14B includes a delivery company ID field 121 in which a delivery company ID is stored, a delivery company name field 122 in which the name of the delivery company is stored, and a predetermined character string assigned to the delivery company. At least a delivery company code field 123 in which a delivery company code is stored. The delivery company code is information used for encrypting the first authentication information, as will be described later. The delivery company ID and delivery company code are transmitted from the card company server 1 to the locker management device 3. The locker management device 3 stores the received delivery company ID and delivery company code in a predetermined storage area.

[Operation of delivery support system]
Next, the operation of the delivery support system of the present embodiment configured as described above will be described with reference to the conceptual diagram and flowchart showing the delivery support flow of FIG. In the following, (1) a locker registration stage for registering the first authentication information to the locker, (2) a card application stage for applying for a new credit card subscription, and (3) an entrance examination stage for conducting credit card admission screening , (4) a delivery request stage for making a credit card delivery request, (5) a delivery stage for delivering a credit card, (6) a deposit stage for depositing a credit card in a locker, and (7) a credit card from the locker. The process is divided into a receiving stage of receiving and (8) an authentication stage for enabling the use of a credit card. Note that reference numerals (1) to (8) in FIG. 5 correspond to the above-described steps.

(1) Locker Registration Stage A user who wishes to obtain a credit card (hereinafter referred to as “recipient”) first inputs the first authentication information determined by himself into the locker management device 3. The locker management device 3 stores the input first authentication information in a predetermined storage area. This completes the locker registration stage.

(2) Card Application Stage Next, the recipient applies to the credit card company 100 for a new credit card subscription. This application can be made by mail or via the Internet. At that time, the recipient provides the credit card company 100 with the first authentication information registered in the locker management device 3 in addition to the predetermined information such as name and address. The first authentication information provided in this way is stored in the delivery DB 14A of the card company server 1 together with the recipient ID numbered according to an appropriate rule. The recipient ID is notified from the credit card company 100 to the recipient. This completes the card application stage.

(3) Membership screening stage In the credit card company 100 that has accepted the above application for a credit card, the membership screening based on a predetermined rule is performed. As a result, if the membership is not approved, the subsequent steps will not be implemented. On the other hand, when the membership is accepted, the card company server 1 generates second authentication information used for authenticating the recipient, and stores it in the delivery DB 14A in association with the recipient ID of the recipient. .

(4) Delivery request stage When membership is approved in the above-mentioned entrance examination stage, a credit card 200 is issued, put in a sealed letter, and delivered to the recipient as a delivery. At this time, the paper medium on which the second authentication information generated as described above is printed is also enclosed. It should be noted that instead of the second authentication information itself, information indicating a procedure for acquiring the second authentication information may be enclosed. In addition, a first authentication code generated as follows is printed on the sealed letter.

  FIG. 6 is a flowchart showing the procedure of the first authentication code generation process executed by the card company server 1. As shown in FIG. 6, the card company server 1 searches the delivery company DB 14B using the delivery company ID of the delivery company that performs the delivery work (S101), and finds the delivery company code associated with the delivery company ID. Extract (S102). Next, the card company server 1 encrypts the first authentication information provided from the recipient as described above using the delivery company code (S103). As a result, a first authentication code that is encrypted first authentication information is generated. The card company server 1 outputs the first authentication code generated in this way to a system that prints on a sealed letter (S104). Thereafter, the first authentication code is printed on the sealed letter by the system. In this manner, a paper letter indicating the credit card 200 and the second authentication information is enclosed, and a sealed letter printed with the first authentication code is obtained. By providing this sealed letter to the delivery company, the delivery request stage is completed.

  As described above, since the first authentication code obtained by encrypting not the first authentication information itself is provided to the delivery company side, it is possible to prevent fraud by the delivery company. It becomes possible.

  Note that the first authentication code is not printed on the sealed letter as described above, but the first authentication code is transmitted from the card company server 1 to the delivery company server 4 to the delivery company. May be notified.

(5) Delivery stage The delivery company that has received the delivery request delivers the sealed letter to the recipient's home. At this time, if the recipient is in the room, the delivery company confirms the identity and gives the sealed letter to the recipient. On the other hand, if the recipient is absent, the next depositing step is performed to deposit the sealed letter in the locker.

(6) Depositing stage The delivery company that deposits in the locker holds the ID card in which the delivery company ID is written over the card reader provided in the locker management device 3 and the input unit provided in the locker management device 3. The first authentication code printed on the sealed letter is used. Upon receiving these inputs, the locker management device 3 executes the following deposit control process.

  FIG. 7 is a flowchart showing the procedure of deposit control processing executed by the locker management device 3. As shown in FIG. 7, the locker management device 3 acquires the delivery company ID by reading the ID card with a card reader (S201), and stores the delivery company code stored in association with the delivery company ID in the storage area. (S202). Next, the locker management device 3 decrypts the input first authentication code using the extracted delivery company code (S203), and obtains first authentication information. And the locker management apparatus 3 collates the 1st authentication information obtained in that way, and the 1st authentication information registered in the locker registration stage mentioned above, and determines whether it corresponds (S204). .

  If it is determined in S204 that they do not match (NO in S204), the locker management device 3 outputs deposit-impossible information indicating that the delivery cannot be deposited by the printer provided therein (S205). In this case, the sealed letter cannot be deposited. On the other hand, if it is determined in S204 that they match (YES in S204), the locker management device 3 outputs an absent vote (S206). The delivery company holds the absent card over the card reader of the locker management device 3. As a result, a screen for selecting an unused locker is displayed on the display included in the locker management device 3. When the delivery company selects a specific locker, the locker is unlocked under the control of the locker management device 3. When the delivery company puts a sealed letter in the locker and closes the door, the locker is locked under the control of the locker management device 3, and a receipt is output from the printing device. Thereafter, the depositing stage is completed when the delivery company puts a notice of absence in the mailbox of the recipient.

  The locker management device 3 transmits information indicating that the deposit has been completed to the card company server 1 after outputting the receipt as described above. Receiving this, the card company server 1 stores the deposit date in the deposit date field 116 of the delivery DB 14A.

(7) Receipt Stage After the sealed letter is deposited in the locker as described above, the recipient unlocks the locker using the room key or a dedicated ID card and receives the sealed letter. As a result, the recipient obtains the credit card 200 and the second authentication information. At this time, the credit card 200 cannot be used, and can be used when the personal authentication is successful in the next authentication stage.

  The locker management device 3 transmits information indicating that the receipt is completed to the card company server 1 after the sealed letter is received by the recipient as described above. Receiving this, the card company server 1 stores the receipt date / time in the receipt date / time field 117 of the delivery DB 14A.

(8) Authentication stage The recipient uses the user terminal 2 to access the card company server 1 and sends the second authentication information acquired as described above and the first authentication information set by the recipient to the user terminal 2. Enter. As a result, the following authentication process is executed.

  FIG. 8 is a flowchart showing a procedure of authentication processing executed by the card company server 1 and the user terminal 2. As shown in FIG. 8, the user terminal 2 transmits the first authentication information and the second authentication information input by the recipient to the card company server 1 (S301).

  When receiving the first authentication information and the second authentication information transmitted from the user terminal 2 (S401), the card company server 1 executes the personal authentication. Specifically, the card company server 1 first extracts the first authentication information and the second authentication information relating to the recipient from the delivery DB 14A (S402). This extraction may be performed using a separately acquired recipient ID, or may be performed by searching the delivery DB 14A using the first authentication information received in S401 as a key.

  Next, the card company server 1 collates the first authentication information and the second authentication information received in S401 with the first authentication information and the second authentication information extracted in S402 (S403). Are determined to match each other (S404). If it is determined that they do not match (NO in S404), the card company server 1 determines that the use of the credit card 200 is not permitted and indicates that the use is not possible in the available field 118 of the delivery DB 14A. Is set to disable the use of the credit card (S405). On the other hand, if it is determined that they match (YES in S404), the card company server 1 refers to the deposit date / time 116 and the receipt date / time field 117 of the delivery DB 14A to determine whether the deposit and receipt of the delivery have been completed. (S406).

  If it is determined in S406 that the deposit and receipt have not been completed (NO in S406), the card company server 1 determines that the use of the credit card 200 is not permitted and executes S405 described above. On the other hand, if it is determined that the deposit and receipt have been completed (YES in S406), the card company server 1 determines that the use of the credit card 200 is permitted, and can be used in the available field 118 of the delivery DB 14A. By storing information indicating that there is a credit card, the credit card is set to be usable (S407).

  Next, the card company server 1 transmits authentication result information indicating the result of the personal authentication performed as described above to the user terminal 2 (S408). When receiving the authentication result information (S302), the user terminal 2 displays the authentication result indicated in the authentication result information on the display (S303). By referring to the authentication result, the recipient can grasp whether or not the credit card can be used.

  As described above, in the case of the present embodiment, personal authentication is performed using two pieces of information, the first authentication information and the second authentication information. Here, since the first authentication information is set by the recipient, it is possible to confirm whether or not the recipient (applicant) has received the first authentication information by collating the first authentication information. In addition, since the second authentication information is set by the credit card company 100 and is attached to the credit card and notified, the credit issued by the credit card company 100 by collating the second authentication information. It can be confirmed whether or not the card has been received. By using these two pieces of information to authenticate the person and making the credit card usable when the authentication is successful, the credit card can be used illegally even if the person is not authenticated at the time of receipt. Can be prevented.

(Embodiment 2)
In the delivery support system according to the first embodiment, the first authentication code is required when depositing the delivery to the locker, but the delivery support system according to the second embodiment is a system that does not require it. Since the basic configuration and operation are the same as those in the first embodiment, description thereof will be omitted. Hereinafter, differences from the first embodiment will be described with reference to the conceptual diagram of FIG.

  In the case of the present embodiment, the locker registration stage is not performed, and therefore the first authentication information is not registered in the locker management device 3. In the delivery request stage, the first authentication code is not notified to the delivery company. The delivery company (6) enters the credit card at the depositing stage in the same manner as when depositing a normal delivery item, that is, without using the ID card and the first authentication code as in the first embodiment. Deposit the sealed letter into the locker.

  Also in the case of the present embodiment, after the recipient receives the sealed letter via the locker, the personal authentication using the first authentication information and the second authentication information is performed in the same manner as in the first embodiment. Therefore, unauthorized use of the credit card can be prevented. In addition, there is an advantage that it is not necessary for the delivery company to perform a special operation different from usual when depositing the delivery in the locker. Furthermore, since no special processing is required on the locker side, there is an advantage that an existing locker can be used.

(Other embodiments)
In the first embodiment described above, the first authentication code obtained by encrypting the first authentication information is notified to the delivery company. However, without performing such encryption, the first authentication information itself May be notified to the delivery company. In addition, when the delivery item is deposited in the locker, the first authentication code and the ID card are used, but the locker management device 3 deposits the delivery item by inputting only the first authentication code (or the first authentication information). It may be configured to enable.

  Further, in each of the above-described embodiments, the deposit and receipt of the delivery are notified from the locker management device 3 to the card company server 1, but these notifications may not be provided, and only one of them is notified. It may be. However, it is preferable that the card company server 1 confirms the completion of the deposit and / or receipt and performs the personal authentication to maintain safety.

  In each of the above-described embodiments, the function of the card company server 1 is realized by a single computer 1a. However, the function of the card company server 1 may be realized by a distributed system using a plurality of computers, for example. Various aspects are envisaged.

  In each of the embodiments described above, the delivery item is a credit card. However, the present invention is not limited to this, and any other item may be used as long as it requires identification. It doesn't matter. As such a delivery item, for example, a passport, a check, a driver's license, various identification cards, and the like are assumed.

  In addition, after the identity verification is performed by the delivery support apparatus, an aspect is realized in which the user receives an authentication key for using the delivery item and enables the use of the delivery item using the authentication key. You can also. As a delivery in this case, software or content recorded on a recording medium such as a CD and a DVD is assumed. In addition, electronic devices such as a personal computer, a smartphone, a printer (including a 3D printer), a television, a DVD playback device, and a drone may be delivered. In this case, the authentication key is notified to the user using a known means such as e-mail, telephone, FAX, and short message.

  The delivery support system, delivery support apparatus, and delivery support method of the present invention are a delivery support system, a delivery support apparatus, and a delivery support method for supporting delivery of a delivery item that requires identity verification such as a credit card. Useful as such.

1 Card company server 11 CPU
12 ROM
13 RAM
14 hard disk 14A delivery database 14B delivery company database 15 communication interface 16 bus 2 user terminal 3 locker management device 4 delivery company server 100 credit card company 200 credit card 300 locker NTW communication network

Claims (8)

A locker management device that manages a locker for receiving a delivery, and a delivery support device that is communicably connected to the locker management device and supports delivery of the delivery when the recipient receives the delivery using the locker A delivery support system comprising:
The locker management device
First acquisition means for acquiring first authentication information set by the recipient;
A second acquisition means for acquiring first authentication information from a delivery company of the delivery when the delivery is deposited in the locker;
Deposit control means for allowing the delivery to be deposited in the locker when the first authentication information acquired by the first acquisition means matches the first authentication information acquired by the second acquisition means; With
The delivery support device includes:
An authentication information storage means for storing the first authentication information acquired from the recipient and the second authentication information set by the provider of the delivery item and the delivery item with the second authentication information attached by the delivery company. Authentication information acquisition means for acquiring, from the recipient, first authentication information and second authentication information attached to the delivery when deposited in the locker and received from the locker by the recipient;
Authentication means for performing personal authentication based on the first authentication information and the second authentication information acquired by the authentication information acquisition means and the first authentication information and the second authentication information stored by the authentication information storage means When,
A delivery support system comprising: an enabling means for enabling the delivery to be used when the user authentication by the authentication means is successful. In a delivery support device that supports delivery of a delivery when the recipient receives the delivery using a locker for receiving delivery,
Authentication information storage means for storing the first authentication information set by the recipient and the second authentication information set by the delivery provider;
When the delivery item to which the second authentication information is attached is deposited in the locker by the delivery company and received from the locker by the recipient, the first authentication information and the second authentication information attached to the delivery item are received. Authentication information acquisition means for acquiring from the recipient;
Authentication means for performing personal authentication based on the first authentication information and the second authentication information acquired by the authentication information acquisition means and the first authentication information and the second authentication information stored by the authentication information storage means When,
A delivery support apparatus comprising: an enabling means for enabling the delivery to be used when the authentication by the authentication means is successful. The first authentication information is information necessary for depositing a delivery in the locker,
The locker has previously acquired first authentication information from the recipient, and the acquired first authentication information matches the first authentication information acquired from the delivery company when a delivery item is deposited. In such a case, it is configured so that the delivery can be deposited,
The delivery support apparatus according to claim 2. An encryption means for encrypting the first authentication information for each delivery company;
Notification means for notifying the delivery company of the first authentication information encrypted by the encryption means,
The locker is configured to obtain encrypted first authentication information from the delivery company and decrypt the first authentication information.
The delivery support apparatus according to claim 3. The delivery is a credit card;
The enabling means is configured to allow the use of a credit card;
The delivery support apparatus according to any one of claims 2 to 4. A deposit completion information acquisition means for acquiring deposit completion information indicating that the deposit has been completed from a locker management device that manages the locker when depositing a delivery item to the locker;
The authentication unit is configured to perform the personal authentication when deposit completion information is acquired by the deposit completion information acquisition unit.
The delivery support apparatus according to claim 2. A reception completion information acquisition means for acquiring reception completion information indicating that the reception has been completed from the locker management device that manages the locker when receiving the delivery from the locker;
The authentication means is configured to execute the personal authentication when the reception completion information is acquired by the reception completion information acquisition means;
The delivery support apparatus according to claim 2. In a delivery support method for supporting delivery of a delivery when the recipient receives the delivery using a locker for receiving the delivery,
Storing the first authentication information set by the recipient and the second authentication information set by the delivery provider;
When the delivery item to which the second authentication information is attached is deposited in the locker by the delivery company and received from the locker by the recipient, the first authentication information and the second authentication information attached to the delivery item are received. Obtaining from the recipient;
Executing identity authentication based on the acquired first authentication information and second authentication information, and stored first authentication information and second authentication information;
A delivery support method, comprising: enabling the delivery when the user authentication is successful.

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