JP2018082383A - Notification device, processing device, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To notify a user of the gist of a plurality of errors occurring in a processing device.SOLUTION: A detection part 112 refers to user's identification information and contents of user's instructions, and a condition table 121 and a procedure database 123 to detect error codes indicating processing restricted to the user among codes corresponding to instructed processing. A specification part 113 receives the error codes detected by the detection part 112 to specify errors in processing in an image forming apparatus 2. An acquisition part 114 refers to a ranking table 122 to acquire an error code associated with one error having a high priority order for a group of errors having the priority order determined in the ranking table 122 among the errors specified by the specification part 113. A notification part 115 notifies a terminal 3 of the error code acquired by the acquisition part 114 from a communication part 13 via a communication line 4.SELECTED DRAWING: Figure 9

Description

  The present invention relates to a notification device, a processing device, and a program.

  Patent Document 1 discloses a security for determining whether or not a security level input of a plurality of types of client devices connected via a network is a violation based on a security setting table holding a security level set for each model. A management system is disclosed.

JP 2014-106920 A

  An object of this invention is to notify a user of the main point of the some error which generate | occur | produced in the processing apparatus.

  In order to solve the above-described problem, a notification device according to claim 1 of the present invention includes a storage unit that stores error priorities determined based on an inclusion relation of meaning content of errors, and a processing error in the processing device. A plurality of errors specified by the specifying unit, and for a group of errors determined by the priority, information associated with one error having a high priority is obtained, For errors for which priority order is not defined, the information processing apparatus includes an acquisition unit that acquires information associated with each error and a notification unit that notifies the information acquired by the acquisition unit.

  The notification device according to claim 2 of the present invention is the notification device according to claim 1, wherein the acquisition unit is configured to perform a predetermined combination of two or more errors among the plurality of errors specified by the specification unit. For example, information associated with the combination is acquired.

  The notification device according to claim 3 of the present invention is the notification device according to claim 1 or 2, wherein when the amount of information acquired by the acquisition unit exceeds a threshold, the amount exceeds the threshold. The information is edited so as not to exceed it.

  The notification device according to a fourth aspect of the present invention is the notification device according to any one of the first to third aspects, wherein the processing device is an image forming device that forms an image on a medium, and the error is used. The process instructed by the person to the image forming apparatus is the color of the image, the surface of the medium on which the image is formed, the type of the medium, the path along which the medium is conveyed, and the image after the image is formed. It is an error indicating that the restriction stipulated by the user regarding at least one of post-processing for the medium and timing for forming the image is violated.

  The notification device according to claim 5 of the present invention is the notification device according to any one of claims 1 to 4, wherein the notification unit is information associated with each of the plurality of errors specified by the specification unit. Is notified to the first notification destination, and the information acquired by the acquisition unit is notified to a second notification destination different from the first notification destination.

  A processing device according to claim 6 of the present invention includes a storage unit that stores error priorities determined based on an inclusion relationship of meaning contents of errors, an execution unit that executes processing instructed to the device, A specifying unit that specifies an error in the processing, and a plurality of errors specified by the specifying unit includes information associated with one error having a high priority for a group of errors that are determined in priority order. For errors that have been acquired and for which the priority order has not been determined, an acquisition unit that acquires information associated with each error and a notification unit that notifies the information acquired by the acquisition unit are provided.

The processing apparatus according to claim 7 of the present invention is the processing device according to claim 6, wherein the execution unit stops the execution of the processing so that the amount of information acquired by the acquisition unit does not exceed a threshold value. It is characterized by.

  According to an eighth aspect of the present invention, there is provided a program for storing a computer in which a priority of errors determined based on an inclusion relationship of meaning contents of errors, a specifying unit for specifying processing errors in the processing device, Among the plurality of errors specified by the specifying unit, for a group of errors having the predetermined priority, information associated with one error having a high priority is acquired, and the priority is determined. For a non-existing error, the program is made to function as an acquisition unit that acquires information associated with each error and a notification unit that notifies the information acquired by the acquisition unit.

According to the first, sixth, and eighth aspects of the invention, it is possible to notify the user of the main points of a plurality of errors that have occurred in the processing device.
According to the second aspect of the present invention, it is possible to collectively notify a user of a plurality of errors for which priority order is not defined.
According to the invention which concerns on Claim 3, the quantity of the information notified to a user can be restrict | limited.
According to the fourth aspect of the present invention, the user can be notified of the main points of a plurality of errors that have occurred in the image forming apparatus.
According to the fifth aspect of the present invention, it is possible to notify the user of the main points of the plurality of errors that have occurred in the processing device and the details thereof.
According to the invention which concerns on Claim 7, the quantity of the information notified to a user can be restrict | limited.

1 is a diagram illustrating an overall configuration of an image forming system 9 according to the present embodiment. The figure which shows an example of a structure of the terminal. 2 is a diagram illustrating a configuration of an image forming apparatus 2. The figure which shows the structure of the server apparatus. The figure which shows an example of the condition table. The figure which shows an example of the order | rank table 122. FIG. The figure which shows the example of the procedure database 123. FIG. The figure which shows an example of the combination table. The figure which shows the functional structure of the server apparatus. The flowchart explaining the flow of operation | movement of the server apparatus 1. FIG.

1. Embodiment 1-1. Overall Configuration of Image Forming System FIG. 1 is a diagram showing an overall configuration of an image forming system 9 according to the present embodiment. The image forming system 9 includes a communication line 4 forming a LAN (Local Area Network) or the like, a server device 1 connected to the communication line 4, and a terminal 3. The image forming system 9 includes an image forming apparatus 2 that is connected to the server apparatus 1 and whose processing status is monitored by the server apparatus 1. The image forming apparatus 2 may be connected to the communication line 4 as long as the processing state is monitored by the server apparatus 1. The server device 1 is a computer or the like.

  A terminal 3 illustrated in FIG. 1 is an information processing apparatus configured to be connected to the image forming apparatus 2 via the communication line 4 and the server apparatus 1. The image forming system 9 may have one terminal 3 as shown in FIG. 1 or a plurality of terminals 3. The terminal 3 is connected to the server apparatus 1 via the communication line 4 and instructs the image forming apparatus 2 to form an image via the server apparatus 1. Further, when a processing error occurs in the image forming apparatus 2, the terminal 3 receives a notification regarding the error detected by the server apparatus 1.

  An image forming apparatus 2 shown in FIG. 1 is an apparatus that forms an image on a medium in accordance with an instruction received from a terminal 3. The image forming apparatus 2 forms an image on a medium such as paper by an electrophotographic method, a thermal transfer method, an ink jet method, or the like. The image forming apparatus 9 included in the image forming system 9 may be one as shown in FIG. 1 or plural.

1-2. Terminal Configuration FIG. 2 is a diagram illustrating an example of the configuration of the terminal 3. The terminal 3 includes a control unit 31, a storage unit 32, a communication unit 33, a display unit 34, and an operation unit 35.

  The control unit 31 includes a CPU (Central Processing Unit), a ROM (Read Only Memory), and a RAM (Random Access Memory). The CPU reads out and executes a program stored in the ROM or the storage unit 32, thereby executing a terminal. 3 parts are controlled.

  The communication unit 33 is a communication circuit that is connected to the communication line 4 via a wireless access point, for example, by a method compliant with IEEE 802.11. The communication unit 33 may be connected to the communication line 4 not only wirelessly but also by wire. The terminal 3 exchanges information with the image forming apparatus 2 through the communication line 4 and the server apparatus 1 by the communication unit 33.

  The operation unit 35 includes operation elements such as operation buttons for giving various instructions. The operation unit 35 receives an operation by a user and supplies a signal corresponding to the operation content to the control unit 31. The operation unit 35 may include a touch panel that detects an operation body such as a user's finger or a stylus pen.

  The display unit 34 has a liquid crystal display, and displays an image under the control of the control unit 31. On the liquid crystal display of the display unit 34, the transparent touch panel of the operation unit 35 may be arranged to overlap.

1-3. Configuration of Image Forming Apparatus FIG. 3 is a diagram illustrating a configuration of the image forming apparatus 2. The image forming apparatus 2 includes a control unit 21, a storage unit 22, a communication unit 23, and an image forming unit 25. The image forming apparatus 2 may include an operation unit that receives a user operation and a display unit that displays an image or the like to the user.

  The control unit 21 includes a CPU, a ROM, and a RAM, and the CPU controls each unit of the image forming apparatus 2 by reading and executing a computer program (hereinafter simply referred to as a program) stored in the ROM or the storage unit 22. To do.

  The storage unit 22 is a large-capacity storage unit such as a hard disk drive, and stores various programs read by the CPU of the control unit 21. The storage unit 22 may store image data indicating an image sent from the terminal 3.

  The communication unit 23 is a communication circuit that connects to the server device 1 by wire or wireless. The communication unit 23 may have a function of connecting to the communication line 4.

  The image forming unit 25 forms an image designated as a medium by an electrophotographic method or the like. The image forming unit 25 includes, for example, an image holding member such as a photosensitive drum that holds a latent image when light is irradiated and a potential difference is generated on the surface, a charger that charges the surface of the image holding member, and an image holding member. An exposure device that irradiates light, a developing device that supplies a developer such as a toner with a charge applied to the surface holding the latent image, a transfer device that transfers the image from the developer from the image carrier to the medium, and heat the medium A fixing device for fixing the image transferred on the medium by giving, a transport device for taking out the medium from the container and transporting it to the transfer device and the fixing device, and whether the surface to be instructed for image formation is double-sided A switching mechanism or the like that switches a path through which the medium is conveyed according to whether the medium is one side is provided.

1-4. Configuration of Server Device FIG. 4 is a diagram illustrating a configuration of the server device 1. The server apparatus 1 is connected to the image forming apparatus 2 directly or via the communication line 4. The server device 1 is an example of a notification device that monitors a processing state in the image forming device 2 and notifies a user of the error when a processing error occurs in the image forming device 2. The server device 1 includes a control unit 11, a storage unit 12, and a communication unit 13. The server device 1 may include an operation unit that receives a user's operation and a display unit that displays an image or the like to the user.

  The control unit 11 includes a CPU, a ROM, and a RAM, and controls each unit of the server device 1 when the CPU reads out and executes a program stored in the ROM or the storage unit 12.

  The communication unit 13 is a communication circuit connected to the image forming apparatus 2 by wire or wireless. The communication unit 13 is connected to the communication line 4 by wire or wireless. The communication unit 13 may be connected to the image forming apparatus 2 via the communication line 4.

  The storage unit 12 is a large-capacity storage unit such as a hard disk drive, and stores various programs read by the CPU of the control unit 11. In addition, the storage unit 12 stores a condition table 121, a ranking table 122, and a procedure database (in the figure, “database” is expressed as “DB”) 123. Further, the storage unit 12 may store a combination table 124 as shown in FIG.

  FIG. 5 is a diagram illustrating an example of the condition table 121. The condition table 121 is a table that stores a condition indicating characteristics of a process instructed to the image forming apparatus 2 by a user operating the terminal 3 and a code that is identification information assigned to the process corresponding to the condition in association with each other. It is.

  When the condition table 121 shown in FIG. 5 is used, for example, the code “C1” is assigned to all the processes that perform color output, and the code “C3” is assigned to all the processes that perform color output from the application A1. It is done. There may be a plurality of codes assigned to one process. For example, codes “C1”, “C2”, “C3”, and “C4” are allotted to the process of performing color output from the application A1 using the protocol P1 in the morning.

  The application is an application program executed in the terminal 3, and the protocol is a communication protocol used for the application of the terminal 3 to exchange information with the communication line 4. The protocol used by one application is not limited to one, and a plurality of protocols may be used. Further, the protocol used by the application may be switched by the operation system.

  The conditions indicating the characteristics of the processing to be executed by the image forming apparatus 2 include conditions relating to the color of the image such as color output or monochrome output, the surface on which the image is formed on the medium, the type of the medium, Examples include conditions relating to a route through which the medium is conveyed, post-processing on the medium after the image is formed, timing at which the image is formed, and the like.

  The conditions indicating the characteristics of the processing to be executed by the image forming apparatus 2 include the time period when the instruction is received, the application that receives the instruction at the terminal 3, the conditions related to the protocol used by the application, and the identification information of the terminal 3. In addition, there are conditions relating to the identification information of the image forming apparatus 2, the level of authentication required when executing the processing, and the like.

  FIG. 6 is a diagram illustrating an example of the rank table 122. The ranking table 122 is a table that associates a code with a higher-order code that is a code that includes the code. The inclusion relationship between the two codes is a condition inclusion relationship in the condition table 121 of each code. For example, the condition of the code “C2” for performing color output in the morning is common to the condition of the code “C1” in that color output is performed, and thus the code “C2” is included in the code “C1”.

  In the rank table 122 shown in FIG. 6, the code “C1” is associated with “−” indicating that no code exists as an upper code. That is, the code “C1” does not have a higher-order code that includes it. Similarly to the code “C2” described above, the code “C3” is associated with the code “C1” as an upper code. That is, the code “C2” and the code “C3” are both included in the code “C1”.

  In addition, in the rank table 122 illustrated in FIG. 6, the code “C4” is associated with the code “C3” as an upper code. That is, the code “C4” is included in the code “C3”. Since the code “C3” is included in the code “C1”, the code “C4” is also included in the code “C1”. Due to this inclusion relationship, a priority order is determined for each code.

  FIG. 7 is a diagram illustrating an example of the procedure database 123. In the procedure database 123 shown in FIG. 7A, for each user name (user name), a code assigned to a process whose use is restricted for the user, and the process is the image forming apparatus 2. The image forming apparatus 2 assigns a correspondence table with procedures to be executed instead of the processing when the instruction is issued. As shown in FIG. 7, this procedure may be “cancel” in which nothing is performed, or a part of the processing content is changed like “change to monochrome” and the processing is continued. There may be. When executing “change to monochrome”, the image forming apparatus 2 outputs in monochrome instead of color.

  By combining the procedure database 123 of FIG. 7 (a) with the condition table 121, the control unit 11 of the server apparatus 1 is instructed when a process in which use is restricted for the user is instructed by the user. The behavior of the image forming apparatus 2 is specified.

  The procedure database 123 may associate the above-described code and procedure correspondence table for each group to which the user belongs. The procedure database 123 shown in FIG. 7B associates a user with the name of the group to which the user belongs (group name), and the use of the group is restricted for each group name. A correspondence table is assigned to a code assigned to a given process and a procedure to be executed in place of the process when the image forming apparatus 2 is instructed.

  By combining the procedure database 123 of FIG. 7B with the condition table 121, the control unit 11 of the server apparatus 1 is instructed by the user to perform processing whose use is restricted for the group to which the user belongs. Then, the behavior of the image forming apparatus 2 is specified. The user shown in FIG. 7B belongs to one group, but may belong to a plurality of groups.

  The procedure database 123 may associate the above-described correspondence table between codes and procedures for each task imposed on the user. The procedure database 123 shown in FIG. 7 (c) associates a user with the name of the task assigned to the user (task name) and restricts the use of the task for each task name. The code assigned to the processed process is associated with the procedure to be executed instead of the process when the image forming apparatus 2 is instructed.

  By combining the procedure database 123 of FIG. 7C with the condition table 121, the control unit 11 of the server device 1 can perform processing that is restricted for the tasks imposed on the user from the user. The behavior of the image forming apparatus 2 when instructed is specified. Note that a plurality of missions may be imposed on the user shown in FIG.

  By storing the condition table 121, the procedure database 123, and the order table 122, the storage unit 12 stores the priority order of errors determined based on the inclusion relation of the meaning content of the error.

  FIG. 8 is a diagram illustrating an example of the combination table 124. The combination table 124 associates a combination code with a combination of two or more codes. For example, in the combination table 124 illustrated in FIG. 8, a combination code “C91” is associated with a combination of the code “C1” and the code “C11”.

  The combination of codes described in the combination table 124 may be determined based on the frequency of errors that occur in the image forming apparatus 2. In this case, even if the control unit 11 of the server apparatus 1 aggregates logs in which errors that have occurred in the image forming apparatus 2 are recorded over a certain period of time, and writes the combinations with the highest occurrence frequency among the combinations of errors, Good.

1-5. Functional Configuration of Server Device FIG. 9 is a diagram illustrating a functional configuration of the server device 1. The control unit 11 of the server device 1 illustrated in FIG. 9 executes a program stored in the storage unit 12, thereby receiving a reception unit 111, a detection unit 112, a specification unit 113, an acquisition unit 114, a notification unit 115, and an instruction unit. It functions as 116.

  The accepting unit 111 accepts an image formation instruction from the communication unit 13, for example. The image formation instruction is, for example, delivered from the terminal 3 to the communication unit 13 via the communication line 4. Upon reception of the instruction, the reception unit 111 receives the identification information of the user who has instructed, and Receive the contents of the instructions. The user identification information is a user ID of a user who uses the terminal 3 or the like. The contents of the instruction are, for example, image data indicating an image to be formed, settings for forming the image, and the like.

  The detection unit 112 corresponds to the instructed process with reference to the user identification information and instruction contents received by the reception unit 111 and the condition table 121 and the procedure database 123 stored in the storage unit 12, respectively. By extracting a code indicating the process restricted to the user (hereinafter also referred to as an error code), the error caused by the process instructed by the user violating the user's authority Detect. The error code is an example of information associated with an error that occurs in the processing apparatus.

  The identification unit 113 identifies an error in processing in the image forming apparatus 2 by receiving the error code of the error detected by the detection unit 112. Further, the identification unit 113 identifies an error other than the authority violation detected by the detection unit 112 by receiving an error code indicating the error from the image forming apparatus 2 via the communication unit 13. An error other than authority violation is, for example, equipment trouble such as paper jam or out of toner.

  The instruction unit 116 instructs the image forming apparatus 2 to stop the accepted processing when the specifying unit 113 specifies an error. In addition, the instruction unit 116 instructs the image forming apparatus 2 to execute a procedure associated with the error of the authority violation detected by the detection unit 112 among the errors specified by the specification unit 113. Instruct.

  The acquiring unit 114 refers to the order table 122, and among the errors specified by the specifying unit 113, a group of errors whose priorities are determined in the order table 122 are associated with one error having a higher priority order. Get the error code. For example, when the storage unit 12 stores the order table 122 shown in FIG. 6 and the code “C1” and the code “C2” are specified as error codes, the control unit 11 is identified by these codes. The inclusion relation of the group of errors is read from the rank table 122, the code “C1” corresponding to the error with the higher priority is obtained, and the code “C2” corresponding to the error with the lower priority is ignored.

  On the other hand, the acquisition unit 114 acquires an error code associated with each error for errors that are not specified in the order table 122 among errors specified by the specification unit 113. As a result, errors that should be notified to the user among the errors that have occurred in the image forming apparatus 2 are narrowed down.

  9, when the storage unit 12 of the server device 1 stores the combination table 124, the acquisition unit 114 refers to the combination table 124, and among the plurality of errors identified by the identification unit 113, the combination table 124 For a combination of two or more errors determined in advance in 124, a combination code associated with the combination is acquired as an error code. At this time, the acquisition unit 114 may not acquire the error code of each error included in the combination described above, and may delete the error code from an area such as a RAM that stores the error code.

  The notification unit 115 notifies the terminal 3 of the error code acquired by the acquisition unit 114 from the communication unit 13 via the communication line 4.

  When the server device 1 has a configuration for notifying the user such as a display unit, the notification unit 115 notifies the user of the error code acquired by the acquisition unit 114 using the configuration. Also good.

1-6. Operation of Server Device FIG. 10 is a flowchart illustrating the operation flow of the server device 1. As described above, the control unit 11 of the server device 1 compares the image formation instruction received from the terminal 3 with the stored content of the storage unit 12 and responds to the user from the processing instructed by the user. Attempts to detect processes that are restricted in use.

  Then, the control unit 11 determines whether or not a processing error in the image forming apparatus 2 has been specified (step S101), and continues this determination while determining that no error has been specified (step S101; NO). When determining that the error has been identified (step S101; YES), the control unit 11 acquires the error code of the identified error (step S102).

  When acquiring the error code, the control unit 11 sends the error code to the communication unit 13 and notifies the terminal 3 via the communication line 4 (step S103). Upon receiving this notification, the control unit 31 of the terminal 3 controls the display unit 34 to display the notified error code, for example.

  Through the above operation, the server apparatus 1 of the image forming system 9 extracts and uses an error having a high priority based on the inclusion relation of the meaning contents of the errors among the plurality of errors that have occurred in the image forming apparatus 2. The person in charge. Thus, even if the user does not check all the errors that have occurred in the image forming apparatus 2, the user is notified of errors with a high priority, so that the check is not complicated. In other words, the server apparatus 1 notifies the user of the main points of errors that have occurred in the image forming apparatus 2.

2. Modification The above is the description of the embodiment, but the contents of this embodiment can be modified as follows. Further, the following modifications may be combined.

2-1. Modification 1
In the embodiment described above, the storage unit 12 stores the combination table 124, but the storage unit 12 may not store the combination table 124. In this case, the acquisition unit 114 realized by the control unit 11 may acquire an error code associated with each error for an error for which priority is not set.

2-2. Modification 2
In the embodiment described above, the notification unit 115 notifies the terminal 3 of the error code acquired by the acquisition unit 114. When the amount of error code exceeds the threshold, the amount does not exceed the threshold. The error code may be edited.

  For example, it is assumed that the acquisition unit 114 has acquired 15 error codes when 10 is set as the threshold value in advance. In this case, the control unit 11 may collectively replace the tenth error code and the five error codes exceeding the threshold value with an error code meaning “other error”. According to this configuration, the number of error codes notified to the user is equal to or less than the threshold value.

2-3. Modification 3
When the image forming apparatus 2 causes the image forming apparatus 2 to execute the image forming process instructed by the user, the instructed process is limited to the user in the image forming apparatus 2. This system can be applied to processes other than image formation. The image forming system 9 may be applied to, for example, an image reading system that monitors errors that occur in an image reading apparatus that reads an image. In this case, the processing device that is monitored by the system and notifies the user of an error is an image reading device.

2-4. Modification 4
In the embodiment described above, when the control unit 11 acquires the error code, the control unit 11 notifies the terminal 3 of the error code. However, the error code notification destination is not limited to the terminal 3. The control unit 11 of the server device 1 may notify the acquired error code to, for example, a storage device connected to the communication line 4. In this case, the storage device that has received the notification may store the notified error code in a log.

  There may be a plurality of error code notification destinations. If there are a plurality of error code notification destinations, the error code of the error specified by the specifying unit 113 is notified to one notification destination, and the error code acquired by the acquisition unit 114 is notified to the other notification destinations. Also good.

  For example, the notification unit 115 realized by the control unit 11 notifies the storage device (first notification destination) that stores the error code associated with each of the plurality of errors specified by the specifying unit 113 as a log, The error code acquired by the acquisition unit 114 may be notified to the terminal 3 (second notification destination).

  In addition to the storage device and terminal 3 described above, the notification destination may be a medium on which an image is formed by the image forming device 2, the storage unit 22 of the image forming device 2, or the storage unit 12 of the server device 1.

  According to this configuration, all error codes of errors that have occurred in the image forming apparatus 2 are stored as logs in the storage device regardless of the inclusion relationship of the meaning content of the error, and the terminal 3 Only those with the highest priority determined based on the inclusion relation of the meaning content of the error are notified.

2-5. Modification 5
In the embodiment described above, the server apparatus 1 and the image forming apparatus 2 are separate bodies. However, the image forming apparatus 2 may have the function of the server apparatus 1. In this case, the control unit 21 and the storage unit 22 of the image forming apparatus 2 may function as a control device that controls the image forming apparatus 2. Note that the image forming unit 25 of the image forming apparatus 2 functions as an execution unit that executes processing instructed to the apparatus itself.

2-6. Modification 6
In the above-described embodiment, the image forming apparatus 2 continues the changed process unless the procedure associated with the error code of the error that has occurred in the procedure database 123 is “Cancel”. May be forcibly stopped depending on the number (amount) of error codes. In this case, the instruction unit 116 compares the predetermined upper limit of the number of error codes with the number of error codes read out and acquired from the storage unit 12, and stops the processing before the number of error codes exceeds the upper limit. The image forming apparatus 2 may be instructed to do so. With this configuration, the control unit 21 of the image forming apparatus 2 receives a forcible stop instruction from the control unit 11 of the server apparatus 1, and processes the image forming unit 25 so that the error code amount does not exceed the threshold value. Can be stopped.

2-7. Modification 7
The program executed by the control unit 11 of the server device 1 is a recording medium readable by a computer device, such as a magnetic recording medium such as a magnetic tape or a magnetic disk, an optical recording medium such as an optical disk, a magneto-optical recording medium, or a semiconductor memory. Can be provided in a stored state. It is also possible to download this program via a communication line such as the Internet. Note that various devices other than the CPU may be applied as the control means exemplified by the control unit 11 described above. For example, a dedicated processor or the like is used.

2-8. Modification 8
In the embodiment described above, the control unit 11 of the server device 1 functions as the reception unit 111, the detection unit 112, and the instruction unit 116, but these configurations may not be included in the server device 1. For example, the image forming apparatus 2 may receive a user instruction from the terminal 3 without using the server apparatus 1 or from an operation unit provided in the image forming apparatus 2, and the control unit 21 of the image forming apparatus 2 uses the An error due to a violation of a user's authority may be detected. In this case, the storage unit 12 of the server device 1 may not store the condition table 121 and the procedure database 123, and these configurations may be stored in the storage unit 22 of the image forming apparatus 2 and referenced by the control unit 21. Good. Then, the control unit 21 of the image forming apparatus 2 transmits the error code of the detected error to the server apparatus 1, and the server apparatus 1 receives the error code from the image forming apparatus 2, thereby processing error in the image forming apparatus 2. Should be specified.

  The acquisition unit 114 acquires the error code assigned to the error as information associated with the error, but the information associated with the error is not limited to the error code. For example, the acquisition unit 114 may acquire a character string, an image, an audio signal, and the like indicating the content of the error as information associated with the error. In this case, the memory | storage part 12 of the server apparatus 1 should just memorize | store the table which matches an error code and said information.

DESCRIPTION OF SYMBOLS 1 ... Server apparatus, 11 ... Control part, 111 ... Reception part, 112 ... Detection part, 113 ... Identification part, 114 ... Acquisition part, 115 ... Notification part, 116 ... Instruction part, 12 ... Storage part, 121 ... Condition table, DESCRIPTION OF SYMBOLS 122 ... Ranking table, 123 ... Procedure database, 124 ... Combination table, 13 ... Communication part, 2 ... Image forming apparatus, 21 ... Control part, 22 ... Memory | storage part, 23 ... Communication part, 25 ... Image forming part, 3 ... Terminal , 31 ... control unit, 32 ... storage unit, 33 ... communication unit, 34 ... display unit, 35 ... operation unit, 4 ... communication line, 9 ... image forming system.

Claims (8)

A storage unit for storing the priority order of errors determined based on the inclusion relationship of the meaning content of the error;
A specifying unit for specifying a processing error in the processing device;
Among a plurality of errors specified by the specifying unit, for a group of errors with a predetermined priority, information associated with one error having a high priority is acquired, and the priority is not determined. For errors, an acquisition unit that acquires information associated with each error,
A notification unit for notifying information acquired by the acquisition unit;
A notification device. The said acquisition part acquires the information matched with this combination with respect to the combination of two or more predetermined errors among the some errors which the said specific part specified. The notification device according to 1. The said notification part edits this information so that this amount may not exceed this threshold value when the amount of information acquired by the said acquisition part exceeds a threshold value. Notification device. The processing apparatus is an image forming apparatus that forms an image on a medium.
For the error, the process instructed by the user to the image forming apparatus is performed when the color of the image, the surface on which the image is formed on the medium, the type of the medium, the path along which the medium is conveyed, and the image is formed. 2. An error indicating that a restriction stipulated by the user regarding at least one of post-processing for the medium after being performed and timing at which the image is formed is violated. 4. The notification device according to any one of items 1 to 3. The notification unit notifies the first notification destination of information associated with each of the plurality of errors specified by the specifying unit, and the information acquired by the acquisition unit is different from the first notification destination. The notification device according to any one of claims 1 to 4, wherein the notification device is configured to notify the device. A storage unit for storing the priority order of errors determined based on the inclusion relationship of the meaning content of the error;
An execution unit for executing processing instructed to the device;
A specifying unit for specifying an error in the processing;
Among a plurality of errors specified by the specifying unit, for a group of errors with a predetermined priority, information associated with one error having a high priority is acquired, and the priority is not determined. For errors, an acquisition unit that acquires information associated with each error,
A notification unit for notifying information acquired by the acquisition unit;
A processing apparatus. The processing apparatus according to claim 6, wherein the execution unit stops the execution of the processing so that an amount of information acquired by the acquisition unit does not exceed a threshold value. Computer
A storage unit for storing the priority order of errors determined based on the inclusion relationship of the meaning content of the error;
A specifying unit for specifying a processing error in the processing device;
Among a plurality of errors specified by the specifying unit, for a group of errors with a predetermined priority, information associated with one error having a high priority is acquired, and the priority is not determined. For errors, an acquisition unit that acquires information associated with each error,
The program for functioning as a notification part which notifies the information which the said acquisition part acquired.

Images