JP2018005268A - Roll call support system and roll call support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a roll call supporting system and a roll call support program allowing a roll caller to check a health status of a person to be roll-called more easily than a conventional system and program.SOLUTION: A roll call supporting system for supporting a roll call to a person to be roll-called by a roll caller, when the system executing roll call support processing for supporting the roll call, execute determination of a health status of the person to be roll-called on the basis of reading result by a nail reader to read a state of a nail of the person to be roll-called (S112), and displays result of the determination on a display part (S113).SELECTED DRAWING: Figure 7

Description

  The present invention relates to a call support system and a call support program for supporting a call to a callee by a call executor.

  Conventionally, as a call support system for supporting a call to a callee by a call executor, the call support process includes a display device and a blood pressure measurement device for measuring the blood pressure of the callee, and performs a call support process for supporting a call. A device that displays a measurement result of a blood pressure measurement device on a display device when it is executed is known (for example, see Patent Document 1). In the call support system described in Patent Document 1, blood pressure data such as systolic blood pressure, diastolic blood pressure, and pulse rate of a callee, and a graph showing the transition of the blood pressure data so far are measured by a blood pressure measuring device. Is displayed on the display device.

Japanese Patent Laying-Open No. 2015-0669255

  However, in the conventional call support system, it is necessary for the call executor to determine whether or not the blood pressure of the callee is abnormal based on the blood pressure data and the graph showing the transition of the blood pressure data so far. As a result, there is a problem that the call executor needs a high ability for determining the health condition of the callee based on blood pressure.

  In view of the above, an object of the present invention is to provide a call support system and a call support program that allow a call executor to more easily recognize the health condition of a callee.

  A call support system of the present invention is a call support system for supporting a call to a callee by a call executor, comprising: a display device; a reading device for reading the state of the nail of the callee; and the call A call support unit for executing a call support process for supporting; and a health state determination unit for determining a health state of the called party based on a reading result by the reading device, wherein the health state determination unit includes: When the call support processing is being executed by the call support means, the result of the determination is displayed on the display device.

  With this configuration, the call support system according to the present invention performs determination of the health condition of the callee based on the reading result by the reading device that reads the state of the nail of the callee, and executes the call support processing based on the determination result. Because it is displayed on the display device, it is not necessary for the call executor to determine the health status of the called party based on the reading result by the reading device, and the health status of the called party is more easily recognized by the call executor than before. Can be made.

  The call support system of the present invention includes an operation device, and the call support processing is a call support that can accept a value for an item confirmed by an interaction between the call executor and the callee in the call from the operation device. Including a process of displaying a screen on the display device, wherein the item may include an item of health status of the called person.

  With this configuration, the call support system according to the present invention is configured so that the result of automatic determination of the health condition of the callee based on the reading result by the reading device is the health condition of the callee by the conversation between the caller and the callee. Since it becomes useful reference information at the time of inputting a value for an item, it is possible to improve the possibility that an appropriate value is input to the item of the health condition of the called party.

  In the call support system of the present invention, the health condition determination means displays the call support screen on the display device by the call support means that can accept a value for the item of the health condition of the callee from the operation device. If it is determined, the result of the determination may be displayed on the display device.

  With this configuration, the call support system of the present invention enables the call support screen capable of accepting the value of the health status of the callee based on the result of automatic determination of the health status of the callee based on the reading result by the reading device. Since it is displayed at the same time, it is possible to further improve the possibility that an appropriate value is input for the item of the health condition of the called party.

  In the call support system of the present invention, the call support means may not normally end the call support process until the result of the determination is displayed on the display device by the health condition determination means.

  With this configuration, the call support system according to the present invention does not normally terminate the call support process until the result of determination of the health condition of the callee based on the reading result by the reading device is displayed on the display device. It is possible to prevent the reading device from forgetting to read the state of the person's nail, and to suppress the occurrence of a situation in which the health state of the callee is not recognized by the caller.

  The call support system of the present invention includes a storage device, and the health condition determination means stores the determination result in the storage device, and based on the determination results stored in the storage device a plurality of times. Transition of the health condition of the called person may be displayed on the display device.

  With this configuration, the call support system according to the present invention displays the transition of the health status of the called party on the display device based on the result of the determination a plurality of times. The call executor can be made aware of the deterioration or improvement of the health status of the caller. Therefore, the call support system of the present invention allows the call executor to recognize in detail the health status of the callee.

  In the call support system according to the present invention, the health condition determination means may display a transition of the health condition of the callee on the display device when the call support processing is being executed by the call support means. good.

  With this configuration, the call support system of the present invention causes the display device to display the transition of the health status of the callee based on the result of the determination a plurality of times on the display device. Can be recognized in detail by the caller.

  In the call support system according to the present invention, the reading device reads the color of the nail of the callee, and the health condition determination unit executes the determination based on the color of the nail read by the reading device. Also good.

  With this configuration, the call support system of the present invention determines the health status of the callee based on the color of the callee's nail, so the call is made based on the shape of the surface of the callee's nail. Compared with the case of determining the health status of a person, the call executor can be made to recognize the health status of the called party with high accuracy with a simple configuration.

  The call support program according to the present invention provides a call support means for executing a call support process for supporting a call to a callee by a call executor, and a reading result by a reading device that reads the state of the nail of the callee. A computer functioning as health condition determination means for performing determination of the health condition of the to-be-called person based on the determination result when the call support processing is being executed by the call support means; The result is displayed on a display device.

  With this configuration, the computer that executes the call support program according to the present invention executes the determination of the health condition of the callee based on the reading result by the reading device that reads the state of the nail of the callee, and calls the determination result. Since it is displayed on the display device during the execution of the support process, it is not necessary for the call executor to determine the health status of the callee based on the reading result by the reading device, and the health status of the callee is conventionally known to the call executor It can be recognized more easily.

  The call support system and the call support program of the present invention can make the call executor more easily recognize the health condition of the callee.

1 is a block diagram of a call support system according to an embodiment of the present invention. It is a block diagram of the nail reader shown in FIG. It is a block diagram of the computer shown in FIG. It is a figure which shows an example of the health condition table shown in FIG. It is a figure which shows an example of the setting screen with respect to the call support application program shown in FIG. FIG. 4 is a flowchart showing a part of the operation of the computer shown in FIG. 3 when supporting a call. FIG. 7 is a flowchart of a part different from the part shown in FIG. 6 of the operation of the computer shown in FIG. 3 when supporting a call. It is a figure which shows an example of the login screen displayed in the operation | movement shown in FIG. 6 and FIG. It is a figure which shows an example of the call support screen displayed in the operation | movement shown in FIG. 6 and FIG. It is a figure which shows an example of the call support screen displayed in the operation | movement shown in FIG. 6 and FIG. 7 when the result of determination is displayed. It is a flowchart of operation | movement of the computer shown in FIG. 3 in the case of displaying transition of the health state of a to-be-called person. It is a block diagram of the call support system which concerns on embodiment of this invention in the example different from the example shown in FIG.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  First, the configuration of the call support system according to the present embodiment will be described.

  FIG. 1 is a block diagram of a call support system 10 according to the present embodiment.

  As shown in FIG. 1, the call support system 10 includes a nail reader 20 as a reading device that reads a state of a nail of a callee, and a computer 30 to which the nail reader 20 is connected. The call support system 10 is installed, for example, at a sales office of a transportation / transportation company.

  FIG. 2 is a block diagram of the nail reader 20.

  As shown in FIG. 2, the nail reader 20 includes an operation unit 21 that is an operation device such as a button, an imaging unit 22 such as a CCD (Charge Coupled Device) camera as an imaging device that captures an image of the nail, the Internet, and a LAN ( A communication unit 23 that is a communication device that communicates with an external device such as a computer 30 (see FIG. 1) directly by wired communication without using a network such as a local area network), and a semiconductor that stores various types of information A storage unit 24 that is a nonvolatile storage device such as a memory and a control unit 25 that controls the entire nail reader 20 are provided.

  The control unit 25 includes, for example, a CPU (Central Processing Unit), a ROM (Read Only Memory) storing a program and various data, and a RAM (Random Access Memory) used as a work area of the CPU. Yes. The CPU executes a program stored in the ROM or the storage unit 24.

  FIG. 3 is a block diagram of the computer 30.

  As shown in FIG. 3, the computer 30 includes an operation unit 31 that is an operation device such as buttons for inputting various operations, a display unit 32 that is a display device such as an LCD that displays various information, the Internet, A communication unit 33 that is a communication device that communicates with an external device directly via a network such as a LAN or via a wired communication or a wireless communication, and a semiconductor memory, HDD (Hard) that stores various types of information A storage unit 34 that is a non-volatile storage device such as a disk drive) and a control unit 35 that controls the entire computer 30. The computer 30 is, for example, a tablet or a PC (Personal Computer). The computer 30 communicates directly with the nail reader 20 (see FIG. 1) by wired communication without using a network.

  The storage unit 34 stores a call support program 34a for supporting a call to a callee by a call executor. The call support program 34a includes a call support application program 34b for supporting a call to the callee by the call executor and a health condition determination application program 34c for determining the health condition of the callee. Each of the call support application program 34b and the health condition determination application program 34c may be installed in the computer 30 at the manufacturing stage of the computer 30, or from an external storage medium such as an SD card or a USB (Universal Serial Bus) memory. It may be additionally installed on the computer 30 or may be additionally installed on the computer 30 from the network.

  The storage unit 34 stores a health condition table 34d indicating the correspondence between the color of the nail and the health condition.

  FIG. 4 is a diagram illustrating an example of the health condition table 34d.

  The health state table 34d shown in FIG. 4 includes a nail color range and a health state corresponding to the nail color range.

  The nail color range is represented by RGB values, and the entire range of RGB values is divided into six ranges A to F.

  The range A is a range including “red” represented by “FF0000” in hexadecimal notation, and is associated with disease names such as “polycythemia”, “cerebral thrombus”, and “myocardial infarction” as health conditions.

  The range B is a range including “red and black” indicated by “B20101” in hexadecimal notation, and is associated with disease names such as “cirrhosis”, “liver disease”, and “hormone abnormality” as health conditions.

  Range C is a range that includes “yellow” indicated by “FFFF00” in hexadecimal notation, and corresponds to disease names such as “athlete's foot”, “candita”, “lung or bronchial disease”, “thyroid disease” It is attached.

  The range D is a range including “green” indicated by “00FF00” in hexadecimal notation, and a disease name such as “bacterial infection such as Pseudomonas aeruginosa” is associated as a health state.

  The range E is a range including “white” indicated by “FFFFFF” in hexadecimal notation, and the names of diseases such as “nail plate detachment”, “anemia”, “manicure irritation”, “liver disease” as health conditions Are associated.

  The range F is a range including “pink” indicated by “FFC0CB” in hexadecimal notation, and “health” is associated with the health state.

  The control unit 35 illustrated in FIG. 1 includes, for example, a CPU, a ROM that stores programs and various data, and a RAM that is used as a work area of the CPU. The CPU executes a program stored in the ROM or the storage unit 34.

  The control unit 35 executes the call support application program 34b stored in the storage unit 34, thereby executing a call support process 35a for executing a call support process for displaying a call support screen for supporting a call on the display unit 32. Function as.

  The control unit 35 executes the health state determination application program 34c stored in the storage unit 34, thereby determining the health state of the to-be-called person based on the reading result by the nail reader 20. Function as.

  Next, the operation of the call support system 10 will be described.

  First, the operation of the computer 30 when the setting for the call support application program 34b is executed will be described.

  When the computer 30 is instructed to execute settings for the call support application program 34b via the operation unit 31, the computer 30 executes the call support application program 34b, thereby setting the screen 50 for the call support application program 34b (see FIG. 5). ) Is displayed on the display unit 32.

  FIG. 5 is a diagram showing an example of the setting screen 50 for the call support application program 34b.

  The setting screen 50 shown in FIG. 5 includes a check box 51 corresponding to the setting item “perform nail vital check”. A state in which the check box 51 is checked indicates that reading by the nail reader 20 is set during execution of the call support processing. On the other hand, a state in which the check box 51 is not checked indicates that the reading by the nail reader 20 is not set during the execution of the call support process. The setting screen 50 actually includes check boxes corresponding to setting items other than the setting item “perform nail vital check”, but is omitted in FIG. .

  Next, the operation of the computer 30 when the setting for the health condition determination application program 34c is executed will be described.

  When the execution of the setting for the health condition determination application program 34c is instructed via the operation unit 31, the computer 30 displays the setting screen for the health condition determination application program 34c by executing the health condition determination application program 34c. 32. On this setting screen, for example, display contents of the result of determination of the health condition of the called person based on the color of the nail can be set.

  Next, the operation of the computer 30 when supporting a call is described.

  6 and 7 are flowcharts of the operation of the computer 30 when supporting a call.

  As shown in FIGS. 6 and 7, the call support unit 35a displays a login screen 60 (see FIG. 8) on the display unit 32 (S101).

  FIG. 8 is a diagram illustrating an example of the login screen 60.

  As shown in FIG. 8, the login screen 60 includes a text box 61 in which the ID of the to-be-called person is entered.

  As shown in FIGS. 6 and 7, the call support means 35a determines whether or not an ID is entered in the text box 61 (S102).

  When the call support means 35a determines in S102 that an ID has been input to the text box 61, the call support means 35a determines whether or not the to-be-called person associated with the ID input to the text box 61 is registered in the storage unit 34. (S103).

  The call support means 35a determines in S102 that an ID is not entered in the text box 61, or if the to-be-called party associated with the ID entered in the text box 61 is not registered in the storage unit S103. If determined in step S102, the process of S102 is executed.

  When the call support means 35a determines in S103 that the to-be-called person associated with the ID input in the text box 61 is registered in the storage unit 34, the call-call support means 35a supports the call to the to-be-called person. A screen 70 (see FIG. 9) is displayed on the display unit 32 (S104). That is, the call support means 35a starts a call support process.

  FIG. 9 is a diagram illustrating an example of the roll call support screen 70.

  As shown in FIG. 9, the call support screen 70 includes various check boxes 71 corresponding to items (hereinafter referred to as “confirmation items”) that are confirmed by the conversation between the call executor and the callee in the call. Yes. That is, the call support screen 70 is a screen that can accept a value for the confirmation item from the operation unit 31. For example, the items to be checked are items such as “Is there any abnormality in the physical condition?”, “Have you got enough sleep?”, “Health condition items of the called party” and “Is there a problem with the results of daily vehicle inspection?” , "Do you carry your carry-on items such as licenses and operation instructions?" And "Do you have a good grasp of today's work schedule?" The check box 71 can be operated at an arbitrary timing.

  When the setting screen 50 (see FIG. 5) is set to perform reading by the nail reader 20 during the execution of the call support process, the call support means 35a displays the health status of the person being called based on the color of the nail. A determination result display area 72 for displaying the determination result is included in the call support screen 70. If it is set on the setting screen 50 that reading by the nail reader 20 is not performed during the call support processing, the call support means 35a does not need to include the determination result display area 72 on the call support screen 70. good.

  The call support screen 70 includes a cancel button 73 and an end button 74.

  As shown in FIGS. 6 and 7, the call support unit 35a determines whether or not the setting screen 50 (see FIG. 5) is set to perform reading by the nail reader 20 during the execution of the call support process. (S105).

  If the call support unit 35a determines in S105 that reading by the nail reader 20 is not set, it determines whether or not the cancel button 73 has been pressed (S106).

  If the call support means 35a determines in S106 that the cancel button 73 has been pressed, it executes the process of S101. That is, the call support unit 35a stops the call support process.

  When the call support means 35a determines in S106 that the cancel button 73 has not been pressed, it determines whether or not the end button 74 has been pressed (S107).

  If the call support means 35a determines in S107 that the end button 74 has not been pressed, it executes the process of S106.

  If the call support means 35a determines in S107 that the end button 74 has been pressed, it determines whether or not the values for all the confirmation items have been accepted (S108).

  If the call support means 35a determines in S108 that a value for at least one confirmation item has not been accepted, an error to the effect that there is a confirmation item for which a value has not been accepted (hereinafter referred to as "unchecked error"). The information is displayed on the display unit 32 (S109). Here, the call support unit 35a may display an unchecked error by a color on the screen of the display unit 32, light from a warning lamp provided separately from the display unit 32, or the like. Further, the call support unit 35a may notify the unchecked error by a sound such as a voice in addition to the display of the unchecked error or instead of displaying the unchecked error.

  The call support means 35a executes the process of S106 after the process of S109.

  When the call support means 35a determines in S108 that the values for all the confirmation items have been received, the result of the call support process is stored in the storage unit 34 (S110), and the process of S101 is executed. That is, the call support unit 35a normally ends the call support process.

  When it is determined in S105 that the reading by the nail reader 20 is set, the health condition determination unit 35b determines whether the reading result by the nail reader 20 is received via the communication unit 33 ( S111). Here, the to-be-called person fixes the to-be-called person's own finger to the imaging unit 22 so that the imaging unit 22 of the nail reader 20 can photograph the nail of the to-be-called person and operates the operation unit 21. By doing so, the nail reader 20 can read the color of the nail. That is, the control unit 25 of the nail reader 20 captures an image with the imaging unit 22 according to the operation of the operation unit 21, and transmits the RGB value obtained by the imaging to the computer 30 via the communication unit 23.

  If it is determined in S111 that the result of reading by the nail reader 20 has been received, the health condition determining unit 35b determines the health condition of the callee based on the result of reading by the nail reader 20 and the health condition table 34d (S112). ).

  Next, the health condition determination unit 35b displays the determination result in S112 in the determination result display area 72 of the call support screen 70 as shown in FIG. 10 (S113). The determination result displayed in the determination result display area 72 can be confirmed not only by the caller but also by the to-be-called person.

  The call support unit 35a determines in S111 that the reading result by the nail reader 20 has not been received, or determines whether or not the cancel button 73 has been pressed after the process of S113 (S114).

  If the call support unit 35a determines in S114 that the cancel button 73 has been pressed, it executes the process of S101. That is, the call support unit 35a stops the call support process.

  When the call support means 35a determines in S114 that the cancel button 73 has not been pressed, it determines whether or not the end button 74 has been pressed (S115).

  If the call support unit 35a determines in S115 that the end button 74 has not been pressed, it executes the process of S111.

  When it is determined in S115 that the end button 74 has been pressed, the call support means 35a determines whether or not the result of determination of the health condition of the called person based on the color of the nail is displayed in the current call support process ( S116).

  When the call support means 35a determines in S116 that the determination result is not displayed, an error indicating that automatic determination of the health condition of the called person based on the color of the nail has not been executed (hereinafter referred to as “undetermined error”). Is displayed on the display unit 32 (S117). Here, the call support unit 35a may display the undetermined error by the color on the screen of the display unit 32, light from a warning lamp provided separately from the display unit 32, or the like. In addition, the call support unit 35a may notify the undetermined error by sound such as voice in addition to the undetermined error display or instead of the undetermined error display.

  The call support unit 35a executes the process of S111 after the process of S117.

  When determining that the determination result is displayed in S116, the call support unit 35a determines whether or not the values for all the confirmation items have been accepted (S118).

  When the call support means 35a determines in S118 that a value for at least one confirmation item has not been accepted, an error to the effect that there is a confirmation item for which a value has not been accepted, that is, an unchecked error is displayed on the display unit 32. (S119). Here, the call support unit 35a may display an unchecked error by a color on the screen of the display unit 32, light from a warning lamp provided separately from the display unit 32, or the like. Further, the call support unit 35a may notify the unchecked error by a sound such as a voice in addition to the display of the unchecked error or instead of displaying the unchecked error.

  The call support unit 35a executes the process of S111 after the process of S119.

  When the call support unit 35a determines in S118 that the values for all the confirmation items have been received, the result of the call support process is stored in the storage unit 34 (S120).

  Next, the health condition determination unit 35b stores the determination result in S112 in the storage unit 34 in association with the result of the current call support process (S121).

  Next, the call support unit 35a executes the process of S101. That is, the call support unit 35a normally ends the call support process.

  Next, the operation of the computer 30 when displaying the transition of the health condition of the called party will be described.

  FIG. 11 is a flowchart of the operation of the computer 30 when displaying the transition of the health status of the to-be-called person.

  As shown in FIG. 11, the health condition determination unit 35b stores the result of the determination of a specific to-be-called person multiple times stored in the storage unit 34 in a specific period such as a period instructed by the user. (S131).

  Next, the health condition determination unit 35b displays the transition of the health condition of the to-be-called person on the display unit 32 based on the determination results obtained in S131 (S132), and ends the operation illustrated in FIG. .

  As described above, the call support system 10 determines the health condition of the callee based on the reading result by the nail reader 20 that reads the state of the callee's nail (S112). Since it is displayed on the display unit 32 during execution of the call support processing (S113), it is not necessary for the call executor to determine the health state of the callee based on the reading result by the nail reader 20, and the health state of the callee Can be recognized more easily by the caller.

  The call executor can determine the health condition of the callee by observing the face color of the callee, the appearance of the callee, and the like during the call. The call support system 10 is not only based on subjective judgment criteria such as observation of the color and state of the callee, but also based on objective judgment criteria such as the result of judgment of the health condition of the callee based on the color of the nail. The call executor can be made to judge the health condition of the caller. Here, for example, because the callee has a sense of responsibility that he / she has to do his / her job, he / she makes a false report to the call executor that “health is good” even though the health is actually bad. There is a case. However, since the call support system 10 can make the call executor judge the health condition of the callee based on objective criteria, for example, the call executor can easily see false self-reports by the callee. Can be made.

  When the call determination support system 10 inputs the value for the check item of the health condition of the callee based on the conversation between the caller and the callee, the result of the automatic determination of the health condition of the callee based on the color of the nail Therefore, it is possible to improve the possibility that an appropriate value is input to the check item of the health condition of the callee.

  Particularly, as shown in FIG. 10, the health condition determination unit 35 b displays a call support screen 70 on the display unit 32 that can accept a value for the check item of the health condition of the called person from the operation unit 31. In addition, the result of automatic determination of the health condition of the called person based on the color of the nail may be displayed on the display unit 32. With this configuration, the call support system 10 can receive a value for the check item of the health status of the called party based on the result of automatic determination of the health status of the called party based on the reading result by the nail reader 20. Since it is displayed at the same time, it is possible to further improve the possibility that an appropriate value is input to the check item of the health condition of the called party.

  It should be noted that the call support system 10 is operated by the nail reader 20 at a timing different from the timing at which the display unit 32 displays the call support screen 70 that can accept the value for the check item of the health condition of the called person from the operation unit 31. The result of automatic determination of the health condition of the called party based on the reading result may be displayed on the display unit 32. Further, the call support system 10 may not be a system that accepts a value for the check item of the health condition of the callee.

  When the call support system 10 is set to perform reading by the nail reader 20 (YES in S105), the result of determination of the health condition of the callee based on the color of the nail is displayed on the display unit 32. (YES in S116), the call support process does not end normally, so that it is possible to prevent forgetting that the nail reader 20 reads the state of the nail of the callee, and the health condition of the callee is The occurrence of a situation that is not recognized by the caller can be suppressed. In addition, since the check condition of the callee's illness fatigue state, that is, the health condition is a mandatory call check item stipulated in the Lorry Transportation Business Law, the health condition of the callee is not recognized by the caller It is beneficial to suppress the occurrence of

  Since the call support system 10 displays the transition of the health status of the callee on the display unit 32 based on the determination result of the plurality of times (S132), not only the current status of the health status of the callee but also the callee The call executor can be made aware of the deterioration or improvement of their health status. Therefore, the call support system 10 can make the call executor know in detail the health status of the callee. It should be noted that the health status of the callee is not only utilized by the caller, but also preferably utilized by the callee himself, the manager of the company to which the callee belongs, It is also preferable that it is utilized by the general manager of.

  The health state determination unit 35b displays the transition of the health state of the called party based on the result of automatic determination of the health state of the called party based on the color of the nail a plurality of times during execution of the call support process. May be displayed. With this configuration, the call support system 10 causes the display unit 32 to display the transition of the health status of the to-be-called person based on the results of the multiple automatic determinations, so that the health condition of the to-be-called person is displayed. Can be recognized in detail by the caller.

  Since the call support system 10 displays on the display unit 32 a call support screen that can accept a value for the check item of the health condition of the callee by the dialogue between the caller and the callee on the display unit 32, the color of the nail The transition of the callee's health status based on the result of multiple automatic determinations of the callee's health status based on the Useful reference information when entering values. Therefore, the call support system 10 can improve the possibility that an appropriate value is input to the check item of the health condition of the callee.

  In particular, the health condition determination unit 35b is based on the color of the nail when the call support screen 70 that can accept the value for the check item of the health condition of the called person from the operation unit 31 is displayed on the display unit 32. Further, the transition of the health status of the called party based on the result of the automatic determination of the health status of the called party may be displayed on the display unit 32. With this configuration, the call support system 10 can change the health status of the callee based on the results of automatic determination of the health status of the callee based on the reading result by the nail reader 20. Since the value for the check item of the health condition is displayed at the same time as the call support screen that can accept the value, the possibility that an appropriate value is input to the check item of the health condition of the called person can be further improved.

  The call support system 10 changes the color of the nail at a timing different from the timing at which the display unit 32 displays the call support screen 70 that can accept the value for the check item of the health condition of the called person from the operation unit 31. The transition of the health status of the callee based on the result of automatic determination of the health status of the callee based on a plurality of times may be displayed on the display unit 32. Further, the call support system 10 may not be a system that accepts a value for the check item of the health condition of the callee.

  Since the call support system 10 determines the health status of the callee based on the color of the nail of the callee, the health status of the callee is determined based on the shape of the surface of the nail of the callee. Compared to the case, the call execution person can be made to recognize the health condition of the callee with high accuracy with a simple configuration. It should be noted that the call support system 10 adds a call to the callee based on the shape of the surface of the callee's nail in addition to the color of the callee's nail or instead of the color of the callee's nail. The health status of the person may be determined. For example, the computer 30 can recognize the shape such as the unevenness of the surface of the nail of the callee by analyzing the image of the nail taken by the imaging unit 22.

  Since the call support system 10 stores the result of the call support process and the result of determination of the health condition of the callee based on the color of the nail as electronic data, the structure is recorded on a recording medium such as paper by printing or handwriting. Compared to the above, it is possible to easily search for necessary data and to easily find fraud such as tampering by data processing.

  Since the call support system 10 is divided into the nail reader 20 and the computer 30, it can be configured using a general-purpose computer 30. Therefore, the call support system 10 can be easily and inexpensively manufactured as compared with a configuration manufactured as one dedicated device. The call support system of the present invention may be manufactured as one dedicated device.

  In the present embodiment, the call support system 10 is for face-to-face calls in which a call executor and a person to be called actually face each other and make a call. However, the call support system of the present invention is also used for IT call where the caller and the person to be called stay at a point away from each other and use the IT equipment to perform a face-to-face call. good. FIG. 12 is a block diagram of a call support system 210 for IT call. The call support system 210 includes a computer 220 to which the nail reader 20 is connected. The computer 30 and the computer 220 can communicate via a network 200 such as a LAN or the Internet. The call executor uses the computer 30. The callee uses the nail reader 20 and the computer 220. The caller and the person to be called use the computer 30 and the computer 220 to face each other in a pseudo manner to make a call. The result of reading by the nail reader 20 is notified to the computer 30 via the computer 220 and the network 200.

10 Call support system 20 Nail reader (reading device)
30 Computer 31 Operation unit (operation device)
32 Display unit (display device)
34 Storage unit (storage device)
34a Call support program 35a Call support means 35b Health condition determination means 70 Call support screen 210 Call support system

Claims (8)

A call support system for supporting a call to a callee by a caller,
A display device;
A reading device for reading the state of the nail of the callee;
A call support means for executing a call support process for supporting the call;
A health condition determining means for performing a determination of the health condition of the to-be-called person based on a reading result by the reading device;
The call support system, wherein the health condition determination means displays the determination result on the display device when the call support processing is being executed by the call support means. With an operating device,
The call support process includes a process of causing the display device to display a call support screen that can accept a value for an item that is confirmed by an interaction between the call executor and the callee in the call.
The call support system according to claim 1, wherein the item includes an item of a health condition of the callee.   When the call support screen capable of receiving a value for the item of the health condition of the called person from the operation device is displayed on the display device by the call support unit, The call support system according to claim 2, wherein a result of the determination is displayed on the display device.   The call support unit does not normally terminate the call support process until the result of the determination is displayed on the display device by the health state determination unit. The call support system described in Crab. A storage device,
The health condition judging means stores the judgment result in the storage device, and the display device shows the transition of the health condition of the to-be-called person based on the judgment results stored in the storage device a plurality of times. The call support system according to any one of claims 1 to 4, wherein the call support system is displayed.   6. The health condition determination unit, when the call support process is being executed by the call support unit, causes the display device to display a transition of the health status of the called party. Call support system. The reading device reads the color of the callee's nail;
The call support system according to any one of claims 1 to 6, wherein the health condition determination unit performs the determination based on a nail color read by the reading device. A call support means for executing a call support process for supporting a call to a callee by a call executor; and
Causing the computer to function as a health condition determination unit that performs a determination of the health condition of the callee based on a reading result by a reading device that reads a state of the nail of the callee;
The health support determination unit displays a result of the determination on a display device when the call support processing is executed by the call support unit.

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