JP2017215845A - Reading support system, reading support program, and reading support method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reading support system capable of outputting a piece of information to notify a point in a document, where is estimated as difficult to comprehend, to a creator of the document.SOLUTION: The reading support system includes: an address holding part that holds an address of a provider of a document; means that monitors access to the address held by the address holding part made by a user, and acquires a word and a phrase included in the document, which are used for searching made by the user in a state that the user is browsing the document corresponding to the address; and means that outputs the word and phrase.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a reading comprehension support device, a reading comprehension support program, and a reading comprehension support method.

  When using an application or web service, etc., the user may be held liable for acts that violate the provisions on the assumption that documents such as terms of use and privacy policy are read carefully. However, since many documents such as terms of use are long and difficult to understand, users (users) feel burdened with confirmation and use services etc. without fully understanding the terms of use. There may be a penalty later.

  For example, in the case of SNS (Social Networking Service) Terms of Use, the SNS includes a word that informs an unspecified number of events on the SNS that the event is accompanied by money transfer, that is, prohibits the use of SNS for business purposes. There may be. Such an action may be inadvertently performed by a general user, and a disadvantage may occur if the user does not read and understand the terms of use properly. In addition, as another example, in the course selection of voluntary insurance for cars, as a result of not reading the rules well, misunderstood the meaning of personal insurance, and courses without personal injury insurance (compensation for passenger injury) are also included In some cases, you may choose.

  On the document creation side, if the description of the rules, etc. is made abstract and ambiguous description that is interpreted differently depending on the person, it will be disadvantageous in case of dispute over interpretation, so it must be made concrete description As a result, the document must be long and difficult to understand. However, the document creator also wants to minimize the cost of handling complaints and inquiries from users.

  On the other hand, although not related to the rules, there is known a technique that promotes understanding of the display contents by devising the user interface of the screen and directing attention to an important part by highlighting or the like (Patent Documents 1-3, etc.) .

WO 03/103564 JP 2010-55231 A JP 2014-63483 A

  As mentioned above, it is difficult to simplify the description of the documents such as the rules because of the importance of the contents, and it is difficult for a user who wants to read them to understand the contents just by reading them. It was. Further, since the creator side does not have the user's viewpoint, it is difficult to know where it is difficult to understand, and there are limited opportunities to correct it to a more easily understandable expression.

  In view of this, an aspect of the disclosed embodiment aims to output information that informs a document creator of a place where it is estimated that it is difficult to understand the document.

  The disclosed form is a state in which an address holding unit that holds a document source address, a connection from a user to an address held by the address holding unit is monitored, and the user is viewing a document corresponding to the address Means for acquiring a phrase contained in the document, which is used for a search performed by the user, and means for outputting the phrase.

  It is possible to output information that informs the creator of the document where it is estimated that it is difficult to understand the document.

It is a figure which shows the structural example of the system concerning one Embodiment. It is a figure which shows the function structural example of a rule server. It is a figure which shows the function structural example of an analysis server. It is a figure which shows the function structural example of a terminal. It is a figure which shows the example of hardware constitutions of a rule server, an analysis server, and a terminal. It is a sequence diagram which shows the process example of embodiment. It is a figure which shows the example of a rule URL list. It is a figure which shows the example of a search engine URL list. It is a figure which shows the example of rule word DB. It is a figure which shows the example of a search log. It is a figure which shows the example of an aggregation log. It is a figure which shows the example of an improvement location totalization result. It is a figure which shows the example of improvement location presentation.

  Hereinafter, preferred embodiments of the present invention will be described. In addition, although a rule is described as an example of a document to be browsed, it goes without saying that it can be applied to a document other than the rule.

<Configuration>
FIG. 1 is a diagram illustrating a configuration example of a system according to an embodiment. In FIG. 1, on a network 3 such as the Internet, a convention server 1 for providing information on the convention and enabling browsing, an analysis server 2 for supporting reading of the convention, and a user browses the convention. Terminals 4A, 4B,... Used for communication are connected so as to be communicable. Further, from the terminals 4A, 4B,..., A search service (search engine) 5 operated by a portal site or the like can be used via the network 3.

  FIG. 2 is a diagram illustrating a functional configuration example of the convention server 1. In FIG. 2, the convention server 1 includes a convention provision unit 12 that provides data of a relevant convention from the convention data 11 in response to a request from the terminal 4 (4A, 4B,...).

  FIG. 3 is a diagram illustrating a functional configuration example of the analysis server 2. In FIG. 3, the analysis server 2 includes a log receiving / aggregating unit 21, an improved part extracting unit 23, and an improved part presenting unit 25.

  The log receiving / aggregating unit 21 has a function of receiving a search log (45) from a plurality of (many) terminals 4 and outputting an aggregation log 22 in which search logs for a plurality (many) users are aggregated. . The improvement location extraction unit 23 has a function of collecting and analyzing improvement locations from the aggregate log 22 and extracting locations that have been frequently searched as improvement locations. The improvement part presentation unit 25 has a function of presenting information on the improvement part for each rule held in the improvement part count result 24 to the rule creator.

  FIG. 4 is a diagram illustrating a functional configuration example of the terminal 4 (4A, 4B,...). In FIG. 4, the terminal 4 includes a convention browsing unit 40, a search phrase extraction unit 41, and a log transmission unit 46.

The agreement browsing unit 40 has a function of accessing the agreement server 1 and browsing the agreement, and is a general-purpose browser or a dedicated application. The search word / phrase extraction unit 41 monitors the activation of the rule browsing unit 40, refers to the rule URL list 42, the search engine URL list 43, and the rule word DB 44, and searches for a search word / phrase (search word) when all of the following conditions are satisfied. It has the function to acquire.
(1) One of the URLs in the rule URL list 42 is accessed from the rule browsing unit 40. Alternatively, in the convention browsing unit 40, the tab displaying the page of the URL becomes active.
(2) The search engine URL list 43 includes URLs or tabs activated next to the operation (1).
(3) The search word includes a word / phrase registered in the rule word DB 44 (a word / phrase having a meaning in the rule without the particles “te”, “ni”, “ha”, and “ha”).

  The log transmission unit 46 has a function of transmitting the contents of the search log 45 to the analysis server 2 at a predetermined timing.

  FIG. 5 is a diagram illustrating a hardware configuration example of the convention server 1, the analysis server 2, and the terminal 4. In FIG. 5, a convention server 1 or the like includes a CPU (Central Processing Unit) 102, a ROM (Read Only Memory) 103, a RAM (Random Access Memory) 104, and an NVRAM (Non-Volatile Random Access Memory) connected to the system bus 101. 105. Further, the convention server 1 and the like include an I / F (Interface) 106, an I / O (Input / Output Device) 107, an HDD (Hard Disk Drive) / SSD (Solid State Drive) 108 connected to the I / F 106. , NIC (Network Interface Card) 109 is provided. A monitor 110, a keyboard 111, a mouse 112, and the like are connected to the I / O 107. A touch panel may be used instead of the keyboard 111 and the mouse 112. A CD / DVD (Compact Disk / Digital Versatile Disk) drive or the like can be connected to the I / O 107.

  The functions of the convention server 1 and the like described with reference to FIGS. 2 to 4 are realized by executing a predetermined program in the CPU 102. The program may be acquired via a recording medium, may be acquired via a network, or may be embedded in a ROM. More specifically, a program for operating the rule providing unit 12 of the rule server 1 in FIG. 2 is stored in the HDD / SSD 108, and is expanded in the RAM 104 and executed by the CPU 102 at the time of execution. The contract data 11 is temporarily held in the RAM 104 and permanently stored in the HDD / SSD 108.

  A program for operating the log receiving / aggregating unit 21, the improved part extracting unit 23, and the improved part presenting unit 25 of the analysis server 2 in FIG. 3 is stored in the HDD / SSD 108, and is expanded in the RAM 104 at the time of execution and executed by the CPU 102. Done. The aggregation log 22 and the improvement location aggregation result 24 are temporarily held in the RAM 104 and permanently stored in the HDD / SSD 108. A program for operating the convention browsing unit 40, the search phrase extraction unit 41, and the log transmission unit 46 of the terminal 4 in FIG. 4 is stored in the HDD / SSD 108, expanded in the RAM 104 at the time of execution, and executed by the CPU 102. The rule URL list 42, the search engine URL list 43, the rule word DB 44, and the search log 45 are temporarily stored in the RAM 104 and permanently stored in the HDD / SSD 108.

<Operation>
FIG. 6 is a sequence diagram showing a processing example of the above embodiment. In FIG. 6, when the user of the terminal 4A performs an access operation by designating a URL (Uniform Resource Locator) of a convention page or selecting a link from another page to the convention browsing unit 40 (step S101). 40 accesses the convention server 1 (step S102). The convention server 1 responds with the convention page data (step S103), and is displayed on the terminal 4A.

  When the user reading the rules feels doubts about the meaning or specific example of the words in the rules, and performs a search operation for performing a search using the search service 5 (step S104), the rules browsing unit 40 Makes a search request with a search term to the search service 5 (step S105). The search service 5 executes a search process according to the search request and returns a search result (step S106).

  Information indicating the search behavior of these users is monitored by the search phrase extracting unit 41, and when a predetermined condition is satisfied, the search phrase is acquired and recorded in the search log 45 (step S107). As a predetermined condition, first, prior to the search, it is determined that one of the URLs in the rule URL list 42 has been accessed or that the tab of the rule browsing unit 40 displaying the URL page has been activated. The FIG. 7 shows an example of the rule URL list 42, which holds URLs of rules to be managed.

  As the next condition when the above condition is satisfied, it is determined that the URL or tab that has been activated by the operation following the above access is included in the search engine URL list 43. FIG. 8 shows an example of the search engine URL list 43, which holds URLs of search engines (search services) that are assumed to be used by the user.

  As the next condition when the above condition is satisfied, the search word input to the search service is the word registered in the contract word DB 44 (excluding the particles “te” “ni” “wa” “wa”). In the state, it is determined that the word contains a phrase having a meaning alone in the rule. FIG. 9 shows an example of the rule word DB 44. For each URL-ID for identifying a rule, a phrase included in the rule is stored as a rule word.

  When all these conditions are satisfied, the search word / phrase extraction unit 41 records in the search log 45. FIG. 10 shows an example of the search log 45. For each URL-ID for identifying a rule, the rule word included in the search phrase is recorded as “improvement portion data”. In addition, phrases that are input at the same time as the search are also recorded as “phrases searched together”. If logical operators are used in the search, they are also included in the “phrase searched together”.

  Returning to FIG. 6, thereafter, at a predetermined timing, the log transmission unit 46 transmits the contents of the search log 45 to the analysis server 2 with the user ID (step S <b> 111). As the predetermined timing, every time data is output to the search log 45, a predetermined time interval or the like can be considered when the contract browsing unit 40 ends.

  When receiving the log, the log receiving / aggregating unit 21 of the analysis server 2 aggregates a plurality of logs and outputs them to the aggregated log 22 (step S112). FIG. 11 shows an example of the aggregate log 22, which is stored after the user ID is added to the same content as the search log 45 shown in FIG. 10.

  Returning to FIG. 6, the improvement location extraction unit 23 of the analysis server 2 aggregates and analyzes the improvement locations from the aggregation log 22 at a predetermined timing, and extracts locations where there are many searches (step S <b> 121). That is, merging is performed for each improvement location based on information on improvement locations of a plurality of users. FIG. 12 shows an example of the improvement part totaling result 24, and “improvement part data”, “words searched together”, and “search rate (%)” are recorded for each URL-ID for identifying the rules. ing. “Improvement point data” is a contract word included in the search phrase. “Phrase searched together” may be a combination of phrases searched together by a plurality of users for the same “improvement point data”. “Search rate (%)” is the ratio of the number of users who have searched for the rule word to the number of users who have searched for each rule ID.

  Returning to FIG. 6, after that, when the stipulation creator (document creator) designates the stipulation in the analysis server 2 and makes a presentation request for the improvement part (step S <b> 131), the improvement part presentation unit 25 obtains the improvement part aggregation result. The information of the corresponding regulation (regulation ID) is acquired from 24 and presented (step S132). FIG. 13 shows an example of improvement point presentation, which corresponds to the improvement point total result 24 shown in FIG. That is, in FIG. 13, “30% of people search for the word“ What is a distributor ”?” By, for example, red highlighting and pop-up 202 for the character string portion 201 of “distributor”. The comment is displayed. Similarly, for the character string portion 203 of “reason to be attributed to one's responsibility”, a red search highlight and a pop-up 204 similarly indicate that a person who searches for the word “free specific example to be attributed to one's responsibility” A comment saying "I have 20%" is displayed.

  It should be noted that the high-priority character string portion indicated in red that calls for attention is targeted for those whose search rate is equal to or higher than a predetermined value (for example, 20%) in the improvement point total result 24 (FIG. 12). Other than that, for example, a yellow pop-up is used. In FIG. 13, 10% of people are searching with the word “what to do” by the yellow pop-up 206 for the string portion 205 of “always necessary to be the latest”. Is displayed.

  The rule creator who received the improvement point presentation can specifically recognize where the rule is difficult to understand, so that it can be used for subsequent revision of the rule.

<Summary>
As described above, according to this embodiment, based on a search performed by a user in the process of reading a document such as a rule, information about difficult words in the document is provided to the creator side, and correction is performed. By giving the opportunity to do so, it is possible to output information that informs the creator of the document where it is estimated that it is difficult to understand the document.

  In the above, it demonstrated by preferred embodiment. While specific embodiments have been illustrated and described herein, it will be apparent that various modifications and changes may be made thereto without departing from the broad spirit and scope as defined in the claims. . That is, it should not be construed as being limited by the details of the specific examples and the accompanying drawings.

Regarding the above description, the following items are further disclosed.
(Appendix 1)
An address holding unit for holding the source address of the document;
Included in the document, which is used for a search performed by the user while monitoring the connection from the user to the address held by the address holding unit and the user is viewing the document corresponding to the address Means for obtaining a phrase;
Means for outputting the word;
A reading support device characterized by comprising:
(Appendix 2)
The means for acquiring a phrase included in the document changes from a state in which the document is viewed from the first group of connection destinations to a state in which the search service of the second group of connection destinations is used, and the search service If the search word to be input to contains any word or phrase in the word group registered for each document, the word or phrase is acquired.
The reading comprehension support apparatus according to supplementary note 1, wherein:
(Appendix 3)
The means for acquiring a phrase included in the document acquires another phrase used simultaneously in the search together with the phrase included in the phrase group.
The reading support apparatus according to supplementary note 2, characterized by:
(Appendix 4)
The means for outputting the phrases outputs the phrases used in the search in descending order of the ratio of the number of users who searched for each phrase to the total number of users who searched.
The reading comprehension support apparatus according to any one of appendices 1 to 3, characterized in that:
(Appendix 5)
The means for outputting the word is attached with a color to call attention for the upper predetermined number of words having a high ratio,
The reading comprehension assisting device according to supplementary note 4, characterized by:
(Appendix 6)
Monitor the connection from the user to the registered source address of the document,
Obtaining a phrase contained in the document used in a search performed by the user in a state where the user is viewing the document corresponding to the provider address;
Output the word,
A reading assistance program characterized by causing a computer to execute processing.
(Appendix 7)
The process of acquiring a word / phrase included in the document changes from a state in which the document is viewed from the first group of connection destinations to a state in which the second group of connection destination search services are used, and the search service If the search word to be input to contains any word or phrase in the word group registered for each document, the word or phrase is acquired.
Supplementary reading support program according to supplementary note 6, characterized in that
(Appendix 8)
The process of acquiring a phrase included in the document acquires another phrase used simultaneously in the search together with the phrase included in the phrase group.
The reading assistance program according to appendix 7, which is characterized by the above.
(Appendix 9)
The process of outputting the phrase outputs the phrases used in the search in descending order of the ratio of the number of users who searched for each phrase to the total number of users who searched.
9. The reading comprehension support program according to any one of appendices 6 to 8, characterized in that:
(Appendix 10)
In the process of outputting the word or phrase, the high-order predetermined number of words or phrases having a high ratio are output with a color that draws attention.
The reading comprehension support program according to appendix 9, characterized in that.
(Appendix 11)
Monitor the connection from the user to the registered source address of the document,
Obtaining a phrase contained in the document used in a search performed by the user in a state where the user is viewing the document corresponding to the provider address;
Output the word,
A reading support method, characterized in that a computer executes processing.
(Appendix 12)
The process of acquiring a word / phrase included in the document changes from a state in which the document is viewed from the first group of connection destinations to a state in which the second group of connection destination search services are used, and the search service If the search word to be input to contains any word or phrase in the word group registered for each document, the word or phrase is acquired.
The reading support method according to supplementary note 11, characterized by:
(Appendix 13)
The process of acquiring a phrase included in the document acquires another phrase used simultaneously in the search together with the phrase included in the phrase group.
The reading support method according to supplementary note 12, characterized by:
(Appendix 14)
The process of outputting the phrase outputs the phrases used in the search in descending order of the ratio of the number of users who searched for each phrase to the total number of users who searched.
14. The reading support method according to any one of appendices 11 to 13, wherein
(Appendix 15)
In the process of outputting the word or phrase, the high-order predetermined number of words or phrases having a high ratio are output with a color that draws attention.
The reading support method according to supplementary note 14, characterized by:

  The rule URL list 42 is an example of an “address holding unit”. The search phrase extraction unit 41 is an example of “means for acquiring a phrase”. The improvement point presentation unit 25 is an example of “means for outputting a phrase”.

DESCRIPTION OF SYMBOLS 1 Contract server 11 Contract data 12 Contract provision part 2 Analysis server 21 Log receiving / aggregation part 22 Aggregation log 23 Improvement part extraction part 24 Improvement part totalization result 25 Improvement part presentation part 3 Network 4, 4A, 4B terminal 40 Contract browsing part 41 Search term extraction unit 42 Rule URL list 43 Search engine URL list 44 Rule word DB
45 Search log 46 Log transmission part 5 Search service

Claims (7)

An address holding unit for holding the source address of the document;
Included in the document, which is used for a search performed by the user while monitoring the connection from the user to the address held by the address holding unit and the user is viewing the document corresponding to the address Means for obtaining a phrase;
Means for outputting the word;
A reading support device characterized by comprising: The means for acquiring a phrase included in the document changes from a state in which the document is viewed from the first group of connection destinations to a state in which the search service of the second group of connection destinations is used, and the search service If the search word to be input to contains any word or phrase in the word group registered for each document, the word or phrase is acquired.
The reading comprehension support apparatus according to claim 1. The means for acquiring a phrase included in the document acquires another phrase used simultaneously in the search together with the phrase included in the phrase group.
The reading comprehension support apparatus according to claim 2. The means for outputting the phrases outputs the phrases used in the search in descending order of the ratio of the number of users who searched for each phrase to the total number of users who searched.
The reading support device according to claim 1, wherein the reading support device is a device for reading comprehension. The means for outputting the word is attached with a color to call attention for the upper predetermined number of words having a high ratio,
The reading support apparatus according to claim 4, wherein Monitor the connection from the user to the registered source address of the document,
Obtaining a phrase contained in the document used in a search performed by the user in a state where the user is viewing the document corresponding to the provider address;
Output the word,
A reading assistance program characterized by causing a computer to execute processing. Monitor the connection from the user to the registered source address of the document,
Obtaining a phrase contained in the document used in a search performed by the user in a state where the user is viewing the document corresponding to the provider address;
Output the word,
A reading support method, characterized in that a computer executes processing.

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