JP2017182829A - Visual call apparatus and method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a visual call apparatus for providing a health care service to a user.SOLUTION: The apparatus includes a memory storing machine readable instructions to receive input related to a health related status of a user. The machine readable instructions analyze the health related status of the user to select options from a plurality of available options in order to provide services to the user. The user can actuate one of the selected options to receive a service related to the actuated option. The machine readable instructions further output the selected options to allow the user to actuate one of the selected options, and upon actuation of one of the selected options, provide the user with feedback related to completion of the service related to the actuated option. The apparatus includes a processor to implement the machine readable instructions.SELECTED DRAWING: Figure 1

Description

  Service facilities, such as medical facilities, typically provide a user with a call button or call device to inform the service provider whether the user needs service. The service provider can determine the user's request (needs) by calling the user in response to the request from the user, or can go to the user and determine the user's request. Users often have to wait unreasonably long times until the services they need are provided. In addition, when the service provider provides services to other users in the same manner, or when those services are not available, the service provider may not be able to provide services to the user. These aspects can adversely affect the quality of service provided.

(Replenishment possibility)

While some features of the present disclosure are illustrated, they are not limited to those shown in the following drawing (s). Like numbers in the drawings indicate like elements.
Fig. 3 illustrates the architecture of a visual call device according to an example of the present disclosure. FIG. 4 illustrates an example layout of a visual call device in a medical environment, according to an example of the present disclosure. FIG. FIG. 4 shows an example of a user interface display for a service request using a visual call device according to an example of the present disclosure. FIG. FIG. 4 illustrates an example of feedback of a user interface display for a service request according to an example of the present disclosure. FIG. FIG. 6 illustrates an example of a multilingual display of a user interface display for a visual call device, according to an example of the present disclosure. FIG. 6 illustrates another example of a user interface display for a service request for a toilet option using a visual call device according to an example of the present disclosure. FIG. FIG. 4 illustrates an example user interface display for problem reporting using a visual call device, according to an example of the present disclosure. FIG. FIG. 4 illustrates an example of a user interface display for evaluation and scale requests using a visual call device, according to an example of the present disclosure. FIG. FIG. 6 shows an example of a user interface display for a communication request using a visual call device according to an example of the present disclosure. FIG. FIG. 6 shows an example of a user interface display for a question request using a visual call device according to an example of the present disclosure. FIG. FIG. 6 illustrates an example of a user interface display for emergency request using a visual call device according to an example of the present disclosure. FIG. FIG. 7 shows an example of a service provider interface display using a visual call device according to an example of the present disclosure. FIG. FIG. 6 illustrates a graph for evaluation of medical events per patient and service events per patient using a visual call device according to an example of the present disclosure. FIG. FIG. 4 shows a graph for response time evaluation using a visual call device according to an example of the present disclosure. FIG. Fig. 6 illustrates a report generated using a visual call device according to an example of the present disclosure. Fig. 4 illustrates a method for a visual call according to an example of the present disclosure. FIG. 6 shows further details of a method for a visual call according to an example of the present disclosure. FIG. 1 illustrates a computer system according to an example of the present disclosure.

  For simplicity and explanation, the present disclosure will be described with reference mainly to some examples. In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present disclosure. However, it will be readily understood that the present disclosure can be practiced without being limited to these specific details. In other instances, some methods and structures have not been described in detail in order to avoid unnecessarily obscuring the present disclosure.

  Throughout this disclosure, the term “a” is intended to indicate at least one particular element. As used herein, the term “comprising” means “including”, but is not limited thereto, and the term “comprising” means “including”, It is not limited to it. The term “based on” means “based at least in part on”.

  In a service facility such as a medical facility, a user (eg, a patient) has a need to operate a supply chain of services. For example, a user may need various services such as medication, bedtime preparation, pain management, and any type of assistance. A user can contact a service provider, such as a nurse, using a device, such as a call button, to request a service. The service provider can call the user and identify the user's needs, or go as far as the user is to identify the user's needs. In this approach to providing a service to a user, the time for the user to communicate the user's intention to the service provider, and the time for the service provider to identify the user's intention and provide the required service. May not be sufficient. Service providers also spend unnecessary time and effort in providing services that other general staff can provide, which limits the scope of some services that professional staff should provide May end up.

  A method for visual call device (calling or interacting device using visual information) and visual call (calling or interacting using visual information) is described. Provide users, such as patients in a facility, the ability to accurately communicate their needs and the ability to record or document some aspects of the services they receive. Visual call devices and methods for visual calls improve the user experience, for example, by directly engaging the user in the service delivery process. For example, by removing unnecessary work from service facilities and providing efficient use of service staff, the costs associated with services are reduced. For example, by recording the services received by the user and allowing the user and service provider to check all aspects of the services provided, the performance and quality of the services provided is improved. Visual call devices and methods for visual calls also provide a quantitative measure for user experience that can be used, for example, for benchmarking across service provider organizations.

  The visual call device and method for visual call identifies the need for service (for example, for a patient in a medical environment) at the first point of contact (or at the point of first contact), which allows the service provider to Don't waste time identifying whether such services are needed. In the case of a service facility, knowing the characteristics of the required service makes it easy to assign service tasks (service jobs) to service providers with the appropriate skills (technology and knowledge). For example, in a medical environment, a nurse need not provide a blanket. In such cases, janitors and other staff can meet such requirements, so nurses can spend their time performing tasks (work) related to their advanced skills. You can use it.

  Visual call devices and methods for visual calls also provide improved resource usage. For example, information related to service requests can be monitored and tracked for analysis. This analysis can be used to generate reports on the incidence of service requests, such as latency and service demand, and service metrics. The number of staff for a service type can also be predicted based on an analysis of information related to the service request. Use a predicted number of stacks to receive a specific service level, for example, based on information such as user records (eg, a health certificate), purpose of staying in a medical facility, and expected remaining stay One or more users can be supported.

  In general, visual call devices and methods for visual calls include a user interface that is provided to a user and includes a configurable vocabulary. The vocabulary can be limited or restricted based on the services required by a particular user. A limited or limited vocabulary can be used to analyze user interaction or interaction with the visual call device. However, if the user requests a service outside the range of options and sub-options provided by the visual call device, the user can be provided with further assistance from the service provider. The user interface can also receive the response and display the response in a limited or restricted vocabulary. The user interface can present information to the user in one or more languages so that the service can be requested in the user's preferred language (or the language the user has chosen). Thus, the user interface displays on the user interface a dialogue translated between the language used by the service provider's facility or equipment and the user's preferred (or user-selected) language, The translated dialog can be displayed. The user interface can display service options according to context (such as context before and after) so that the service that the user may most need is first presented to the user. The displayed service options can be adapted so that the services that the user actually needs are considered part of the context (or considered as part of the context). The number of calls (calls or requests) and staff availability (eg whether staff are available) can affect the services that are available or can be provided (or communicated to) the user. . Thus, the user interface can display a reduced number of available services based on staff availability (eg, whether the staff is available). The user interface may also include a touch interface, and / or a voice (or language) interface, and / or a tapping interface, for example, to provide available navigation for a patient in a bed in a medical facility. Can do.

When a user receives a service, the visual call device and the method for visual call can record information related to the provided service and store the information in a secure manner. For example, in a medical environment, a doctor may visit or see a patient to assess and report on the course of the patient's health. Such interactions or dialogs can be recorded. Recording such interactions (between the doctor and the patient) can provide the user with an interface for recording and playing back reports for further analysis. Users may also request safe and appropriate translation or analysis services from people and other operators to translate such spoken (or verbal) reports and further clarify the content of the reports. (Or the person or operator can be used to call the service). Records of interactions or interactions (users) can be stored for further analysis by another service provider. Such recording and analysis of information can improve the services provided to and received by the user (for example, based on a comparison of such services for other facilities, service providers and users). In addition, information recording and analysis can also be used for staff assignment (or placement) and organization-wide benchmarking (evaluation). In a medical environment, the patient-oriented aspect of the visual call device and method for visual call provides and is an improvement in patient care by allowing the patient to engage in the patient's own care Make the service better usable.

  FIG. 1 shows the architecture of a visual call device 100 according to an example. Referring to FIG. 1, the device 100 is shown as including a service request module 102 that provides the user 104 of the device 100 with the ability to request a service and receive service request feedback using the user interface 106. ing. The user interface 106 is limited or limited provided by facilities or facilities that use (or are used by) the service provider 108 to provide services to the user 104 to provide services to the user 104. Vocabulary can be displayed. The service provider 108 can receive and manage services provided to the user 104 by interacting with or interacting with the service provider interface 110. The problem reporting module 112 reports the problem to the service provider 108 and receives feedback on the reported problem (eg, about the scheduled completion time (or predicted completion time or completion time) of the reported problem). be able to. A rating and scaling module 114 is also used when the device 100 is used to report the degree of pain that the user 104 may be experiencing, for example, in a medical environment. Provided in the apparatus 100. A communication module (also referred to as a communication module) 116 can convey a predetermined set of messages to the service provider 108. Question module 118 may request answers to a predetermined set of questions from service provider 108. The emergency module 120 is provided in the device 100 when the device 100 is used to inform the service provider 108 of an emergency (which can be categorized), for example in a medical environment. The language module 122 can facilitate communication between the user 104 and the service provider 108 using, for example, a predetermined language preferred (or selected) by the user 104 and the service provider 108. The analysis module 124 uses the device 100 to monitor and analyze data associated with any interaction or interaction, for example, to control the operation of the device 100 to provide user interface 106 and service provisioning. Appropriate displays and responses can be provided to the consumer interface 110 and a report 126 can be generated based on the analysis. The sensor 128 can detect vibrations in the vicinity of the user 104 (near or around the user 104) and can communicate with the analysis module 124, for example. The signal received from the sensor 128 can be used, for example, to determine the state (eg, health state) of the user 104.

  Modules 102, 112, 114, 116, 118, 120, 122, 124 and other components of apparatus 100 that perform various other functions in apparatus 100 are machine-readable instructions stored on computer-readable media. Can be included. Alternatively or in addition, modules 102, 112, 114, 116, 118, 120, 122, and 124 and other components of device 100 may be hardware or machine-readable instructions and hardware. Can be included.

  FIG. 2 shows an example layout (arrangement) of the visual call device 100 in the medical environment 200 according to an example of the present disclosure. With reference to FIGS. 1 and 2, a medical environment 200 can generally include a plurality of users 104, such as a display (which is associated with a user interface 106 provided on the display). Wireless call interface (wireless connection) with the visual call device 100. Other dedicated devices (eg, a tray table, an arm integrated with a bed, or other mobile device) can be used in place of or in addition to the tablet 202. The service provider 108 receives a service request from the user 104 at the wallboard 204 including, for example, a display (the display is associated with the service provider interface 110 provided on the display) and the received service The request can be processed. The service provider 108 can manage the service request, for example, by executing the service request or by assigning an appropriate service provider 206 to execute the request. Service requests can also be sent directly to other service providers such as janitors and other staff without the intervention of nursing staff. In this way, the workload (or workload) of nursing staff and other major staff can be reduced.

  FIG. 3 shows an example of a user interface display 300 for a service request using the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 3, to enable a user 104 to request a service from a service provider 108, the service request module 102 displays a plurality of service sub-options 302 for service options 304 (one Multiple service suboptions are associated with a service option). For medical environments, service sub-option 302 can include requests such as warm blankets, additional blankets, large pillows, and the like. Using such service options and suboptions facilitates communication with the user 104, for example, by providing the user 104 with a language independent display for requesting one or more services. For example, when the user 104 selects the service option 304 by touching the screen of the tablet 202 (see FIG. 2), the service sub-option 302 specific to the user 104 and the usage that can be provided by the service provider 108 Possible service options can be displayed on the user interface display 300. Service sub-options 302 specific to the user 104 and available service options that can be provided by the service provider 108 are based on monitoring and analysis of data related to interaction or interaction with the device 100. The analysis module 124 can make the determination. The user interface display 300 may also include a status window 306 associated with the service suboption 302 or the selected service option 304. The service sub-option 302 and the service option 304 can be a one-touch macro that activates a desired service and automatically controls the functions of the user's environment with one touch. For example, in a medical environment, when a user selects a sleep service option (not shown), visual call device 100 can use such an option to dim the user's room. The service options 304 (and other options) and suboptions 302 available to the user 104 may also be displayed based on factors (elements or factors) specific to the user 104. For example, if the user is in an intensive care unit (ICU) as opposed to outpatient recovery in a medical environment, the user interface display 300 displays service options and suboptions specific to the ICU or outpatient recovery. Can be presented. The user 104 can also use the service request module 102 to define (or reveal) service options and / or suboptions that are not available, but become available when authorized by the service provider. User interface 106 and service provider interface 110 may also display other options and / or sub-options based on, for example, specific aspects related to the type of service provided (eg, a dietary service). The order of options and suboptions can be based on, for example, usage frequency.

  FIG. 4 illustrates an example of feedback of the user interface display 400 for a service request according to an example of the present disclosure. Referring to FIGS. 3 and 4, for a service suboption 302 selected by the user 104, for example, a request for a large pillow, the user interface display 400 provides feedback to the user 104 in the status window 402. Can be provided. In a similar manner, additional feedback can be provided to the user 104 for other selected options. Feedback includes, for example, service availability (for example, whether the service is available), service completion schedule time (or predicted completion time or completion time), alternative service, completion of requested service Which service providers are expected to be included. Feedback and general communication between the user 104 and the service provider 108 via the user interface 106 and the service provider interface 110, either visually (i.e. in a visible manner) or audibly (Ie, in an audible manner) or using other communication methods.

  FIG. 5 illustrates an example of a multilingual display 500 of a user interface display for the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 5, using language module 122, multilingual display 500 displays various options and suboptions (eg, service option 304, service suboption 302) in the language selected by user 104. It can be presented to the user 104. Language module 122 and analysis module 124 can determine the language desired by user 104 and service provider 108 and provide appropriate displays to user interface 106 and service provider interface 110. For example, in the medical environment, the language module 112 and the analysis module 124 may include features of hospital equipment (eg, intensive care unit (ICU), pediatric ward, rehabilitation facility), patient demographics (eg, gender and age), The vocabulary can be customized according to patient diagnosis results, treatment plan (or treatment content) (eg, venous line or urinary catheter), and risk factors (eg, fall risk). For example, the vocabulary can be customized based on the configuration status (eg, hospital equipment) and information obtained from external systems (eg, electronic medical records or nursing management systems).

  FIG. 6 illustrates a user interface display 600 that is another example of a user interface display according to an example of the present disclosure, the user interface display 600 relating to a service request for a toilet option 602 using the visual call device 100. Yes. With reference to FIGS. 1 and 6, the bathroom option 602 can be specific to a medical environment, and the option 602 can include a toilet sub-option 604. The toilet sub-option 604 specific to the user 104 and the available toilet options 602 that can be provided by the service provider 108 are, for example, monitored for data related to interaction or interaction with the device 100 and Based on the analysis, it can be determined by the analysis module 124. The user interface display 600 may also include a status window 606 associated with the toilet option 602 or the selected toilet suboption 604.

  FIG. 7 shows an example of a user interface display 700 for problem reporting using the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 7, using the problem reporting module 112, the user interface display 700 can present various options and suboptions to the user 104. For example, in the medical environment, a problem reporting sub-option 702 specific to the user 104 and an available problem reporting option 704 that can be provided by the service provider 108 are associated with the interaction or interaction with the device 100. Based on the monitoring and analysis of data to be determined, it can be determined by the analysis module 124. In the example shown in FIG. 7, problem reporting option 704 can be associated with intravenous (IV) therapy, and problem reporting sub-option 702 is empty (injection solution in bag) is empty. Can be associated with an IV that is present, missing, or inappropriate. The user interface display 700 may also include a status window 706 associated with a problem report option 704 or a selected problem report suboption 702.

  FIG. 8 shows an example of a user interface display 800 for evaluation and scale requests using the visual call device 100 according to an example of the present disclosure. Referring to FIGS. 1 and 8, using the rating and scale module 114, the user interface display 800 can present various options and suboptions to the user 104. For example, in the medical environment, the user 100 may interact with or interact with the device 100 with an evaluation and scale sub-option 802 specific to the user 104 and available evaluation and scale options 804 that the service provider 108 may provide. Can be determined by the analysis module 124 based on monitoring and analysis of data associated with the. User interface display 800 may also include a status window 806 associated with rating and scale option 804 or selected rating and scale sub-option 802. In the example shown in FIG. 8, the assessment and scale option 804 can be associated with pain, and the assessment and scale suboption 802 can be associated with pain severity and an analgesic. User interface display 800 or any other user interface display described herein has been completed prior to displaying the option or suboption that is subsequently (or subsequently) selected, as shown. Not any option or suboption can be displayed. For example, in the case of a problem reporting suboption 702 that has not been completed, the status window at 706 of FIG. 7 can remain active until the task is completed.

  FIG. 9 shows an example of a user interface display 900 for a communication request (communication request) using the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 9, using the communication module 116, the user interface display 900 can present various options and suboptions to the user 104. For example, in the medical environment, communication suboptions 902 specific to the user 104 (communication suboptions) 902 and available communication options (communication options) 904 that can be provided by the service provider 108 are communicated with the device 100. Can be determined by the analysis module 124 based on the monitoring and analysis of data related to the interaction or interaction. In the example shown in FIG. 9, communication option 904 can be associated with a person who wants to talk or ask a question (ie, that person who wants to ask about that person), and communication sub-option 902 can be Can be associated with a doctor, nurse, family, etc. The user interface display 900 may also include a status window 906 associated with a communication option 904 or a selected communication suboption 902.

  FIG. 10 shows an example of a user interface display 1000 for a question request using the visual call device 100 according to an example of the present disclosure. Referring to FIGS. 1 and 10, using the query module 118, the user interface display 1000 can present various options and suboptions to the user 104. For example, in the case of a medical environment, data related to interaction or interaction with the device 100 may include question suboptions 1002 specific to the user 104 and available question options 1004 that the service provider 108 may provide. Can be determined by the analysis module 124 based on monitoring and analysis. In the example shown in FIG. 10, the question option 1004 can be associated with the thing (or thing) that the user wants to talk or ask, and the question sub-option 1002 can be associated with a drug (or time to take a drug) or a meal time. Etc. User interface display 1000 may also include a status window 1006 associated with question option 1004 or selected question suboption 1002.

  FIG. 11 shows an example of a user interface display 1100 for an emergency request using a visual call device according to an example of the present disclosure. Referring to FIGS. 1 and 11, using the emergency module 120, the user interface display 1100 can present various options and suboptions to the user 104. For example, in the case of a medical environment, data relating to interaction or interaction with the device 100 may include the emergency sub-option 1102 specific to the user 104 and the available emergency options 1104 that the service provider 108 may provide. Can be determined by the analysis module 124 based on monitoring and analysis. In the example shown in FIG. 11, emergency option 1104 can be associated with an emergency faced by the user, and emergency sub-option 1102 can be associated with pain, dyspnea, and the like. The user interface display 1100 may also include an emergency option 1104 or a status window 1106 associated with the selected emergency suboption 1102.

  With reference to FIGS. 1-11, various displays on the user interface 106 may be used, for example, for user self-diagnosis and feedback. For example, for a user's self-diagnosis, the user can record a condition (eg, symptom or other condition) either voluntarily or at a predetermined scheduled time. User feedback can be used to rate or rate service providers (eg, with 0-5 stars), or secret feedback (eg, “I ’m going to NN Being troubled "). By allowing the user to communicate in a private secret environment, such feedback (which may not otherwise be given) can be encouraged.

  FIG. 12 shows an example of a service provider (side) interface display 1200 using the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 12, the service provider interface display 1200 may generally include a new request submitted by the user 104 to the service provider 108 (eg, at 1202 and 1204). Each new request includes the options and suboptions associated with each request, the time of the request (eg, the time when the request was made), the status of the request (status), the user 104 that made the request, (eg, service provision) May include an appropriate service provider 108 assigned to the request (based on the ability (or qualification) and availability of the person). As new requests are processed, the processed requests can be displayed at 1206, 1208. Each processed request includes, for example, the options and suboptions associated with each request, the completion (or achievement) time of the request, the status (status) of the request, the user 104 that made the request, and the request completed Service providers 108 (or achieved) can be included. The time of the request (eg, the time when the request was made) and the completion time of the request can be recorded for analysis by the analysis module 214.

  FIG. 13 illustrates a graph 1300 for evaluation of per-patient medical events and per-patient service events in a medical environment using the visual call device 100 according to an example of the present disclosure. As described herein, options and suboptions associated with the request, the time of the request (eg, the time the request was made), the completion (or fulfillment) time of the request, the status of the request (Status), factors (elements, etc.) such as the user 104 who made the request and the service provider 108 assigned to the request and completed the request can be recorded. The analysis module 124 uses these factors, for example, user (eg, patient) needs (ie, what the user needs and / or), workload (or workload), response time, service provider assignments, etc. Whether the combination of tasks and tasks is appropriate or not can be determined and predictions and staffing proposals can be determined. Using graph 1300 showing an evaluation of per-patient medical events at 1302 and per-patient service events at 1304, for example, based on the sum of medical events at 1308, 1310 and the sum of service events 1306 It is possible to determine which patients are most in demand. Medical events can include, for example, events related to medical services provided to the patient (eg, medication or bandage exchange), while service events include, for example, general services provided to the patient ( For example, events related to drinks and bathing) may be included. For patients with high demands, the analysis module 124 uses the above factors to, for example, the needs of users with similar symptoms, the workload (or workload) to meet the user's needs, the service provider Response times to be expected, service providers to be assigned to a given user, service providers to be assigned to a given task, and staffing suggestions for similar users can be determined.

  FIG. 14 shows a graph 1400 for evaluation of response time using the visual call device 100 according to an example of the present disclosure. The options and suboptions associated with the request, the time of the request (eg, the time the request was made), the completion (or fulfillment) time of the request, as described herein Factors (such as factors) such as the user 104 and the service provider 108 assigned to the request and completing the request can be recorded. The analysis module 124 uses these factors, for example, user (eg, patient) needs (ie, what the user needs and / or), workload (or workload), response time, service provider assignments, etc. Whether the combination of tasks and tasks is appropriate or not can be determined and predictions and staffing proposals can be determined. Graph 1400 shows response time at 1402, shows a time window at 1404 (eg, from 3:25 to 4:15), and for various tasks, eg, at 1406 (represented by triangles). Related plots are shown. Based on the evaluation of response time by the analysis module 124, the needs of users with similar symptoms, the workload (or workload) to meet the needs of the users, (eg, by comparison with predetermined thresholds for services) ) Response times to be expected of service providers, service providers to be assigned to a given user, service providers to be assigned to a given task, staffing suggestions for similar users, and quality-based Metrics (indicators, etc.) such as aspects can be evaluated. The analysis module 124 can also use the above factors and other factors to determine, for example, the options and suboptions available to the user so that the user is not provided with service in a reasonable amount of time. The possibility of trouble can be minimized.

  FIG. 15 illustrates a report 126 generated using the visual call device 100 according to an example of the present disclosure. With reference to FIGS. 1 and 13-15, the analysis module 124 may generate a report 126 based on, for example, evaluation of various metrics associated with the interaction or interaction of the user 104 and the service provider 108 with the device 100. Can be generated. For a medical environment, the report 126 may include, for example, information related to a user's sleep pattern at 1500, information related to rating and scale options 804 at 1502, information related to service options 304 at 1504, and staff at 1506. Configuration information can be included. Information related to the user's sleep pattern at 1500, information related to rating and scale option 804 at 1502, information related to service option 304 at 1504, staffing information at 1506, for example, to satisfy the user's needs Workload (or workload), response time to be expected of service providers, service providers to be assigned to a given user, service providers to be assigned to a given task, staffing for similar users Proposals and quality-based aspects can be determined. Other information provided in the report 126 may include, for example, user feedback for the service provider (or for the service provider) and user feedback for the service (or for the service). Accordingly, the report 126 can be used for analysis and determination related to the user 104 and the service provider 108, and the report 126 can be evaluated to assess the quality of service provided to the user 104. it can. The analysis module 124 may also provide a report 126 to provide a score (eg, an evaluation value) based on an analysis of metrics (such as indicators) associated with the user 104 and the service provider 108. For example, for information related to service option 304 at 1504, the timing associated with such information is scored (eg, 0-10) based on a comparison of expected and actual timing for the service provider. Can be converted, thus facilitating rating or evaluation of service providers.

  Referring to FIG. 1, the analysis module 124 can use the signal received from the sensor 128 to determine, for example, the status of the user 104. The sensor 128 can include an accelerometer 130 that detects vibrations near the user 104 (eg, near or around the user) and thus provides a tap interface for determining the user's 104 condition. For example, in a medical environment, the sensor 128 can be used to determine the state of the user 104 based on the number of consecutive (or consecutive) taps detected (eg, the number of consecutive taps). For example, in an emergency situation (eg, a situation where the user is falling), the user 104 taps (tap) the ground a predetermined number of times (eg, 5 times) to inform the visual call device 100 and thus the service provider 108. be able to. The analysis module 124 can use the user interface 106 to prompt the user to respond and can automatically notify the service provider 108 if no response is received within a predetermined time.

  FIGS. 16 and 17 show flowcharts of visual call methods 1600 and 1700 corresponding to an example of the visual call device 100 whose configuration has been described in detail above. The methods 1600 and 1700 may be implemented in the visual call device 100 shown in FIG. 1 (for illustration and not limitation). The methods 1600 and 1700 may be performed on other devices.

  Referring to FIG. 16 for method 1600, at block 1602, input related to a user's health related condition (hereinafter referred to as a “health related condition”) is received. For example, referring to FIG. 1, the analysis module 124 can receive input related to the health-related state of the user 104 (eg, whether the user 104 is in the ICU).

  At block 1604, the user's health-related status is analyzed to select one or more options from a plurality of available options to provide service to the user. The user can activate one of the selected options to receive services associated with the activated option. For example, referring to FIGS. 1, 3, and 6-11, the analysis module 124 analyzes the user's health-related status and provides a plurality of options available to service the user 104. One or more options (eg, service option 304, toilet option 602, problem report option 704, rating and scale option 804, communication option 904, question option 1004, and , Emergency option 1104). The user 104 can activate one of the selected options using the user interface 106 to receive services associated with the activated option.

  At block 1606, the selected option is output to allow the user to activate one of the selected options. For example, referring to FIG. 1, the selected option is output at the user interface 106 to allow the user 104 to activate one of the selected options.

  At block 1608, when one of the selected options is activated, feedback related to the completion of the service associated with the activated option is provided to the user. For example, referring to FIGS. 1, 3, and 4, for a service suboption 302 selected by the user 104 to request a large pillow, for example, the user interface display 400 is displayed to the user 104 in the status window 402. Feedback can be provided. Additional feedback can be provided to the user 104 in a similar manner for other selected options.

  Referring to FIG. 17 for method 1700, at block 1702, input related to a user's health related condition is received.

  At block 1704, the user's health-related status is analyzed to select one or more options from a plurality of available options to provide service to the user. The user can activate one of the selected options to receive services associated with the activated option. Analyzing the user's health-related status is analyzing previous emergency options and non-emergency options activated by the user (eg, medical options and service options shown in FIG. 13). And / or analyzing service provider availability (eg, availability to the service provider) and / or their selection to complete or achieve those selected options. Analysis of the level of service provider capabilities (such as technology and knowledge) available to complete the options (emergency options, for example, options that need to be addressed or notified urgently) And non-emergency options are options other than emergency options).

  At block 1706, the selected options are output to allow the user to activate one of the selected options. For example, the selected options are displayed on the user interface in order of frequency of operation of the selected options (in order of increasing or decreasing frequency). Referring to FIGS. 1, 3, and 6-11, those selected options (eg, service option 304, toilet option 602, problem reporting option 704, assessment and scale option 804, communication option 904, question option) 1004 and emergency options 1104) are displayed on the user interface 106 in order of the frequency of activation of those selected options.

  At block 1708, the selected options are displayed on the user interface in the language used by the user, and the activated options are displayed on the service provider interface in the language used by the service provider. For example, referring to FIG. 5, those selected options are displayed in a multilingual display 500 in the language used by the user. Similarly, with reference to FIG. 12, activated options (eg, at 1202, 1204) may be displayed on the service provider interface display 1200 in the language used by the service provider. As shown, for example, in FIG. 3, those selected options may include one or more related sub-options based on an analysis of the user's health-related status.

  At block 1710, when one of those selected options is activated, feedback is provided to the user related to the completion of the service associated with the activated option. The feedback may include a scheduled completion time (or predicted completion time or completion time) of the service associated with the activated option.

  At block 1712, a report is generated indicating the quality criteria (quality metric or quality indicator) associated with the user and the option activated. For example, referring to FIG. 15, a report 126 is generated by the analysis module 124, for example, based on an evaluation of various metrics related to the interaction or interaction of the user 104 and service provider 108 with the device 100. be able to. The quality criterion may be based on, for example, the response time associated with the completion of the activated option.

  FIG. 18 illustrates a computer system 1800 that can be used in the examples described herein. The computer system represents a general purpose platform with components that can be included in a server or another computer system. The computer system can be used as a platform for the device 100. The computer system may perform the methods, functions, and other processes described herein by a processor or other hardware processing circuit. The methods, functions, and other processes can be embodied (or incorporated) as machine-readable instructions stored on a computer-readable medium, in which case the computer-readable medium is stored in a hardware storage device (eg, RAM (Random Access Memory)), ROM (Read Only Memory), EPROM (Erasable PROM), EEPROM (Electrically Erasable PROM), Hard Disk Drive, and Flash Memory), etc. Can do.

  The computer system includes a processor 1802 that can implement or execute machine-readable instructions that perform some or all of the methods, functions, and other processes described herein. Commands (commands) and data from the processor 1802 are transmitted via the communication bus 1804. The computer system also includes a main memory 1806, such as a random access memory (RAM), and a secondary data storage device 1808, where machine readable instructions and data for the processor 1802 reside in the main memory (eg, resident at runtime). The secondary data storage device can be non-volatile, and the secondary data storage device stores machine-readable instructions and data. Those memories and data storage devices are examples of computer-readable media. The memory 1806 may comprise a module 1820 that includes machine-readable instructions that are resident (eg, resident) in the memory 1806 and executed by the processor 1802 at runtime. Module 1820 may include modules 102, 112, 114, 116, 118, 120, 122, and 124 of the apparatus shown in FIG.

  The computer system can include an input / output (I / O) device 1810 such as a keyboard, a mouse, and a display (display device). The computer system can include a network interface 1812 for connecting to a network. Other known electronic components can be added to the computer system or replaced with the known electronic components (components in the computer system).

The foregoing has described and illustrated one example and several of its variations. The terms, descriptions, and drawings used herein are for illustrative purposes and are not intended to be limiting. Many variations are possible within the spirit and scope of the invention which is intended to be defined by the following claims and their equivalents. All terms in the claims are intended to be construed in their broadest reasonable meaning unless otherwise indicated.
The following is an exemplary embodiment comprising a combination of various components of the present invention.
1. A visual call device for providing medical services to users,
Memory storing machine-readable instructions;
A processor for implementing the machine-readable instructions,
The machine readable instructions are:
Receive input related to the user's health-related status,
Analyzing the health-related status of the user and selecting an option from a plurality of available options to provide service to the user;
Outputting the selected option to allow the user to activate one of the selected options; and
When one of the selected options is activated, to provide feedback to the user related to the completion of a service associated with the activated option, the previous user may A visual call device that can activate one and receive services related to the activated option.
2. The apparatus of claim 1, wherein outputting the selected option further comprises machine readable instructions for displaying the selected option on a user interface in the order of frequency with which the selected option was activated.
3. Displaying the selected option in a user interface in the language used by the user; and
The apparatus of claim 1, further comprising machine-readable instructions for displaying the activated option in a language used by the service provider on the service provider's interface.
4). The apparatus of claim 1, wherein the feedback includes a predicted completion time of a service associated with the activated option.
5. The apparatus of claim 1, wherein the selected option includes at least one related sub-option based on an analysis of the user's health-related status.
6). The apparatus of claim 1, wherein analyzing the user's health-related condition and selecting an option further comprises machine-readable instructions for analyzing emergency and non-emergency options previously activated by the user. .
7). The method of claim 1, wherein analyzing the user's health-related status and selecting an option further comprises machine readable instructions for analyzing service provider availability to complete the selected option. apparatus.
8). The above item, wherein analyzing the user's health-related condition and selecting an option further comprises machine readable instructions for analyzing a service provider's ability level available to complete the selected option. 1 device.
9. The apparatus of claim 1, further comprising machine readable instructions for generating a report indicating quality criteria associated with the user and the activated option.
10. The apparatus of claim 9, wherein the quality criterion is based on a response time associated with completion of the activated option.
11. The apparatus of claim 1, wherein determining the health related state of the user further comprises machine readable instructions for determining the number of continuous vibrations in the vicinity of the user.
12 The apparatus of claim 1, further comprising machine readable instructions for prompting the user to respond based on the determination of the number of continuous vibrations in the vicinity of the user.
13. The apparatus of claim 1, further comprising machine readable instructions for recording an interaction between the user and a service provider related to the activated option.
14 A visual call method for providing medical services to users,
Receiving input related to the user's health-related condition;
Analyzing the health-related state of the user and selecting an option from a plurality of available options by analyzing an emergency option and a non-emergency option previously activated by the user by a processor. The user can activate one of the selected options to receive a service associated with the activated option; and
Outputting the selected option to allow the user to activate one of the selected options; and
Providing the user with feedback related to completion of a service associated with the activated option when one of the selected options is activated.
15. A non-transitory computer readable medium containing machine readable instructions for visual calls to provide medical services to a user,
When the machine-readable instructions are executed, the computer system
Receiving input related to the user's health-related condition;
Analyzing the health-related status of the user and selecting an option from a plurality of available options by analyzing a service provider's availability to complete the selected option by a processor The user can activate one of the selected options to receive a service associated with the activated option; and
Outputting the selected option to allow the user to activate one of the selected options; and
A computer readable medium comprising causing, when one of the selected options is activated, providing the user with feedback related to completion of a service associated with the activated option.

Claims (14)

A visual call device for providing medical services to users,
Memory storing machine-readable instructions;
A processor for implementing the machine-readable instructions,
The machine readable instructions are:
Receive input related to the user's health-related status,
Analyzing the health-related status of the user and selecting an option from a plurality of available options to provide service to the user;
Outputting the selected option to allow the user to activate one of the selected options; and
When one of the selected options is activated, to provide feedback to the user related to the completion of a service associated with the activated option, the previous user may Activating one and receiving services related to the activated option,
A visual call device, wherein analyzing the user's health-related status and selecting an option comprises analyzing a service provider's ability level available to complete the selected option.   The apparatus of claim 1, wherein outputting the selected option further comprises machine-readable instructions for displaying the selected option on a user interface in order of frequency with which the selected option was activated. Displaying the selected option in a user interface in the language used by the user; and
The apparatus of claim 1 or 2, further comprising machine readable instructions for displaying the activated option on the service provider's interface in a language used by the service provider.   The apparatus of any of claims 1 to 3, wherein the feedback includes a predicted completion time of a service associated with the activated option.   The apparatus of any of claims 1-4, wherein the selected option comprises at least one related suboption based on an analysis of the user's health-related status.   6. Analyzing the user's health-related status and selecting options further comprises machine-readable instructions for analyzing emergency and non-emergency options previously activated by the user. Any device.   The analyzing the health-related status of the user and selecting an option further comprises machine readable instructions for analyzing service provider availability to complete the selected option. 6. Any one of the devices.   8. The apparatus of any of claims 1-7, further comprising machine readable instructions for generating a report indicating quality criteria associated with the user and the activated option.   The apparatus of claim 8, wherein the quality criteria is based on a response time associated with completion of the activated option.   10. The apparatus of any of claims 1-9, wherein determining the user's health related condition further comprises machine readable instructions for determining the number of continuous vibrations in the vicinity of the user.   11. The apparatus of any of claims 1-10, further comprising machine readable instructions for prompting the user to respond based on the determination of the number of continuous vibrations in the vicinity of the user.   12. The apparatus of any of claims 1-11, further comprising machine readable instructions for recording an interaction between the user and a service provider related to the activated option. A visual call method for providing medical services to users,
Receiving input related to the user's health-related condition;
Analyzing, by a processor, the user's health-related status and selecting an option from a plurality of available options, wherein the user activates one of the selected options to A step consisting of being able to receive services related to the selected option,
Outputting the selected option to allow the user to activate one of the selected options; and
Providing to the user feedback related to completion of a service associated with the activated option when one of the selected options is activated;
The method wherein analyzing the user's health-related status and selecting an option comprises analyzing an emergency option and a non-emergency option previously activated by the user. A non-transitory computer readable medium containing machine readable instructions for visual calls to provide medical services to a user,
When the machine-readable instructions are executed, the computer system
Receiving input related to the user's health-related condition;
Analyzing a user's health-related status by a processor and selecting an option from a plurality of available options, wherein the user activates one of the selected options; A step comprising: receiving a service associated with the activated option;
Outputting the selected option to allow the user to activate one of the selected options; and
When one of the selected options is activated, causing the user to provide feedback related to completion of a service associated with the activated option;
The step of analyzing the user's health-related status and selecting an option analyzes the service provider's availability to complete the selected option, and utilized to complete the selected option A computer readable medium comprising comprising analyzing a capability level of a possible service provider.