JP2017142701A - Automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic transaction device which sets an aspect of timeout according to a use environment.SOLUTION: The automatic transaction device comprises a transaction processing unit 106 which executes transaction processing in response to operation by a user on a transaction screen and generates timeout if appropriate operation is not executed for a predetermined period of time during transaction, an extension condition setting unit 114 which sets an extension condition on the basis of a combination of a congestion state of the automatic transaction device and a customer rank, and an extension control unit 120 which controls extension of timeout with the set extension condition.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a timeout extension control in an automatic transaction apparatus.

  At present, automatic transaction apparatuses, also called ATMs, are installed not only at financial institution stores but also at stations and convenience stores, and are widely used. In the automatic transaction apparatus, a customer performs an input operation of necessary information according to a screen display, and cash withdrawal or transfer is performed. Then, the automatic transaction apparatus terminates the process as a timeout when an appropriate operation is not performed for a predetermined time. This is because if an automatic transaction apparatus is occupied by one customer for a long time, it cannot be handled by another customer.

  On the other hand, an elderly person may not be able to input a plurality of numbers and characters accurately in a short time with an automatic transaction apparatus. In view of this, an automatic transaction apparatus has been proposed that shifts to an elderly person mode when the cumulative number of times read from magnetic card information is greater than or equal to a predetermined value, and changes the time-out time to a longer time than usual (Patent Document 1). Moreover, in the process with many timeouts, the automatic transaction apparatus controlled to extend timeout time is also proposed (patent document 2).

JP 2006-65596 A JP2012-203511A

  In the automatic transaction apparatus proposed in Patent Documents 1 and 2, there is a problem that the time-out period cannot be extended only after a time-out has occurred a predetermined number of times. If the timeout of the automatic transaction apparatus is appropriately extended according to the usage situation, the automatic transaction apparatus should be easier to use even for elderly people and customers who are not familiar with the operation.

  In view of the above problems, an object of the present invention is to provide an automatic transaction apparatus that sets a timeout mode according to a use environment.

  In order to achieve the above object, the automatic transaction apparatus performs a transaction process according to a customer operation on the transaction screen, and generates a timeout when an appropriate operation is not performed for a predetermined time during the transaction, An extension condition setting unit that sets an extension condition based on a combination of the congestion status of the automatic transaction apparatus and the customer rank, and an extension control unit that controls the extension of the timeout according to the set extension condition.

  ADVANTAGE OF THE INVENTION According to this invention, the automatic transaction apparatus which sets the aspect of timeout according to a utilization environment can be provided.

It is a whole block diagram of an automatic transaction system. It is a hardware block diagram of an automatic transaction apparatus. It is a functional block diagram of an automatic transaction apparatus. It is an example of a congestion condition table. It is an example of a customer rank table. It is an example of the extension condition table of transfer transaction. It is an example of the extension condition table of withdrawal transaction. It is an example of an extension management table. It is the flowchart 1 explaining the procedure of an extension process. It is the flowchart 2 explaining the procedure of an extension process. It is the flowchart 3 explaining the procedure of an extension process. It is the flowchart 4 explaining the procedure of an extension process. It is an example of a transaction classification selection screen. It is an example of the transfer content confirmation screen a and the transfer content confirmation screen b. It is an example of the transfer content confirmation screen c and the transfer content confirmation screen d. It is an example of the transfer content confirmation screen e and the transfer content confirmation screen f. It is an example of the transfer content confirmation screen g and the transfer content confirmation screen h.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an overall configuration diagram of an automatic transaction system 1 including an automatic transaction apparatus 10 according to an embodiment of the present invention. The automatic transaction system 1 includes a host computer 2, a customer database 4, a network 6, and an automatic transaction apparatus 10.

  The automatic transaction apparatus 10 is provided in a financial institution (A branch, B branch...), A convenience store or the like, and automatically performs transaction processing such as deposit and withdrawal and transfer by a customer operation. The host computer 2 is connected to a plurality of automatic transaction apparatuses 10 installed in each branch or store via the network 6. The customer database 4 is managed by the host computer 2 and stores an account ledger in which account information is recorded and a transaction history in which a transaction history is recorded for each account. The host computer 2 refers to the customer database 4 to determine whether or not a transaction can be made for a message transmitted from the automatic transaction apparatus 10, and transmits a corresponding reply message to the automatic transaction apparatus 10.

  Moreover, the some automatic transaction apparatus 10 is connected to the monitoring server 8 provided in the unit of each branch or store. In FIG. 1, the A branch is shown as a representative. The monitoring server 8 determines the number of waiting persons in each automatic transaction apparatus 10 based on information from the plurality of connected automatic transaction apparatuses 10. Specifically, the monitoring server 8 acquires an image captured by the camera of each automatic transaction apparatus 10 from each automatic transaction apparatus 10 and determines the number of waiting persons in each automatic transaction apparatus 10. The monitoring server 8 transmits the determined waiting number to each automatic transaction apparatus 10.

  Note that the image for determining the waiting number may be an image taken with a normal monitoring camera instead of a camera built in the automatic transaction apparatus 10. In this case, the monitoring server 8 determines the number of waiting persons in each automatic transaction apparatus 10 from the images of one or more monitoring cameras, and transmits the determination result to each automatic transaction apparatus 10.

  FIG. 2 is a hardware block diagram of the automatic transaction apparatus 10. The automatic transaction apparatus 10 includes a CPU (Central Processing Unit) 20, a nonvolatile memory 30, and a temporary storage memory 32. CPU20 reads a control program and performs control processing of automatic transaction device 10 by software processing according to the read control program.

  The nonvolatile memory 30 stores a control program, display image data, and various tables described later. The nonvolatile memory 30 is, for example, a flash memory. The temporary storage memory 32 is a working memory that temporarily stores control programs and image data during processing. The temporary storage memory 32 is, for example, a DRAM (Dynamic Random Access Memory).

  The automatic transaction apparatus 10 includes a card processing unit 40, a bankbook processing unit 42, a banknote processing unit 44, a coin processing unit 46, a display unit 50, an operation unit 52, and a camera 54. The card processing unit 40 reads a card inserted from a customer into a card entry / exit (not shown) to the inside (not shown) and MS (Magnetic Stripe) data of the card or IC memory of the card. And a recording / reproducing unit (not shown) for writing.

  The bankbook processing unit 42 includes a transport unit that transports a bankbook inserted from a customer into a bankbook entrance / exit (not shown), a reading unit (not shown) that reads MS data in the bankbook, and a printing unit that performs printing related to transaction contents. (Not shown).

  The banknote processing unit 44 includes a transport unit (not shown) for internally transporting banknotes inserted from a customer into a banknote entrance (not shown), a temporary storage unit (not shown) for temporarily storing banknotes, It has a discrimination part (not shown) for discriminating fake, a banknote stacker (not shown) for storing banknotes in denominations, and the like.

  The coin processing unit 46 includes a transport unit (not shown) that transports coins inserted into a coin entrance (not shown) from a customer, a coin stacker that stores coins in denomination (not shown), and the like.

  The display unit 50 displays various transaction screens for guiding the transaction to the customer. The operation unit 52 receives an instruction from the customer and notifies the CPU 20 of the instruction content. The display unit 50 and the operation unit 52 are integrally configured as an LCD (Liquid Crystal Display) with a touch panel.

  The camera 54 is installed in the upper front part of the automatic transaction apparatus 10, images the upper body of the transaction customer, and notifies the CPU 20 of the captured image. The CPU 20 confirms whether there is any suspicious person behind the transaction customer based on the photographed image. Further, as described above, the captured image is transmitted to the monitoring server 8 and used to determine the number of waiting persons in the automatic transaction apparatus 10.

  The automatic transaction apparatus 10 includes a host communication unit 60 and a monitoring server communication unit 62. The host communication unit 60 is an interface for performing communication between the automatic transaction apparatus 10 and the host computer 2. The monitoring server communication unit 62 is an interface for performing communication between the automatic transaction apparatus 10 and the monitoring server 8.

  FIG. 3 is a functional block diagram of the automatic transaction apparatus 10. FIG. 3 is a functional block relating to transaction processing, particularly timeout processing during transaction processing.

  The control unit 100 is a function realized by software processing by the CPU 20. The control unit 100 includes an operation detection unit 102, a timer 104, a transaction processing unit 106, and a display control unit 108 as functions for realizing timeout processing.

  The operation detection unit 102 detects the operation content of the customer input from the operation unit 52 on the transaction screen displayed on the display unit 50 and notifies the transaction processing unit 106 of it. The timer 104 measures time and notifies the transaction processing unit 106.

  The transaction processing unit 106 executes predetermined transaction processing according to the operation content from the customer detected by the operation detection unit 102. The transaction processing unit 106 transmits customer account information and transaction information as a transaction message to the host computer 2 via the host communication unit 60.

  Based on the customer database 4, the host computer 2 determines and processes a request such as a transaction transmitted from the automatic transaction apparatus 10, and transmits a response message to the automatic transaction apparatus 10. The automatic transaction apparatus 10 performs depositing / withdrawing or a bookkeeping process by a response message from the host computer 2.

  The host computer 2 reads the customer transaction record from the customer database 4 based on the transmitted customer account information, and returns the transaction record to the automatic transaction apparatus 10 as customer information used for the extension process. The display control unit 108 displays a transaction screen for guiding transactions under the control of the transaction processing unit 106.

  Furthermore, the control unit 100 includes a congestion information acquisition unit 110, a customer information acquisition unit 112, an extension condition setting unit 114, and an extension control unit 120 as functions for extending the timeout.

  The congestion information acquisition unit 110 acquires the waiting number information transmitted from the monitoring server 8 as congestion information via the monitoring server communication unit 62. The monitoring server communication unit 62 transmits the captured image behind the customer to the monitoring server 8 and transmits the waiting number information of each automatic transaction apparatus 10 determined from the monitoring server 8 as described above.

  The customer information acquisition unit 112 acquires the customer transaction results transmitted from the host computer 2 via the host communication unit 60.

  The extension condition setting unit 114 sets a timeout extension condition based on the congestion status and the customer rank. The extension condition setting unit 114 refers to the congestion status table 30 a stored in the nonvolatile memory 30 and determines the congestion status corresponding to the congestion information acquired by the congestion information acquisition unit 110. The congestion status is the degree of congestion.

  FIG. 4A is an example of the congestion status table 30a. The congestion status table 30a is divided into three levels of “empty, several people, many” and shows specific congestion information corresponding to “empty, several people, many”. In addition, since it is an example in case the total number of the automatic transaction apparatuses 10 in a store is five here, each numerical value is suitably corrected according to the total number in an actual store.

  The extension condition setting unit 114 refers to the customer rank table 30b stored in the non-volatile memory 30, and determines the customer rank corresponding to the transaction record acquired by the customer information acquisition unit 112. FIG. 4B is an example of the customer rank table 30b. The customer rank table 30b divides the customer rank into three stages of “excellent, good, general”, and shows specific transaction results corresponding to “excellent, good, general”.

  Then, the extension condition setting unit 114 refers to the extension condition table 30c stored in the nonvolatile memory 30 based on the congestion situation determined from the congestion situation table 30a and the customer rank determined from the customer rank table 30b. Set.

  FIG. 5A is an example of the transfer transaction extension condition table 30c. FIG. 5B is an example of a withdrawal transaction extension condition table 30c. This is because the number of input items varies depending on the transaction type, and it may be better to set a longer timeout time for transactions with a large number of input items. In the transfer transaction shown in FIG. 5A, since the number of input items is larger than that in the withdrawal transaction shown in FIG. 5B, the extension time is set longer in the transfer transaction than in the withdrawal transaction. The number of re-extensions may be different for transfer transactions and withdrawal transactions. Note that the extension condition table may be uniform regardless of the transaction type.

  The extension condition setting unit 114 refers to the extension condition table 30c corresponding to the transaction type, and sets the contents of the extension item based on the determined combination of the congestion status and the customer rank. The extension items are, for example, “presence / absence of extension button display”, “extension time”, and “number of re-extensions”. The extension condition table 30c includes contents of extension items corresponding to the determined combination of the congestion situation and the customer rank. For example, when the transaction type is a transfer transaction, the customer rank is “excellent”, and the congestion status is “several people”, the extension condition setting unit 114 has “existence of extension button display” and “extended time”. Is set to 2 minutes, and the “re-extension count” is set to 2 times.

  The extension condition setting unit 114 refers to the extension condition table 30c corresponding to the transaction type, sets the extension condition, and creates the extension management table 30d in the nonvolatile memory 30. FIG. 6 is an example of the extension management table 30d. In the example of FIG. 6, it is determined that the automatic transaction apparatus is congested as “empty” and the customer rank is “good”. As a result, there is “existence of extension button display”, “extension time” is 2 minutes, In this example, the “number of times of extension” is set to 2 times. The extension control unit 120 performs extension control with reference to the created extension management table 30d.

  Next, the procedure of the extension process will be described. 7A to 7D are flowcharts for explaining the procedure of the extension process. The extension process is executed by the control unit 100.

  Transaction processing unit 106 displays a transaction type selection screen at the start of the transaction (step S10). FIG. 8 is an example of a transaction type selection screen. In this example, an example in which the transfer process is selected as the transaction type will be described. Transaction processing unit 106 determines whether the transfer button has been selected on the transaction type selection screen (step S12). When transaction processing unit 106 determines that the transfer button is not selected (NO in step S12), transaction processing unit 106 performs other selected processing (for example, withdrawal) (step S14). Details of other processes are omitted.

  When transaction processing unit 106 determines that the transfer button has been selected (YES in step S12), transaction processing unit 106 performs card reading on the card inserted from the customer (step S16).

  The congestion information acquisition unit 110 acquires the waiting number of each automatic transaction apparatus in the store as congestion information from the monitoring server 8 (step S18). The extension condition setting unit 114 refers to the congestion status table 30a illustrated in FIG. 4A and determines the congestion status corresponding to the acquired congestion information (step S20).

  The transaction processing unit 106 inputs a password and transfer information from the customer's screen operation (step S22). The transaction processing unit 106 transmits the customer account information read from the card to the host computer 2. Based on the account information, the host computer 2 reads the customer transaction record from the customer database 4 and transmits it to the automatic transaction apparatus 10. The customer information acquisition unit 112 acquires the customer transaction results transmitted from the host computer 2 as customer information (step S24). The extension condition setting unit 114 refers to the customer rank table 30b illustrated in FIG. 4B and determines the customer rank corresponding to the transaction record (step S26).

  The extension condition setting unit 114 refers to the extension condition table 30c and sets the extension condition corresponding to the determined congestion status and customer rank according to the transaction type (here, since it is a transfer, see FIG. 5A). (Step S28). The extension condition setting unit 114 creates the extension management table 30d as shown in FIG. 6 in the nonvolatile memory 30 according to the set extension condition.

  The extension control unit 120 determines whether there is an extension button display in the extension management table 30d (step S30). When the extension control unit 120 determines that there is no extension button display, that is, it cannot be extended (NO in step S30), the transaction processing unit 106 performs a conventional process (step S32). Conventional processing is processing that does not perform extension processing. Specifically, the transaction processing unit 106 displays a conventional transfer content confirmation screen. If the confirmation button is not pressed within 120 seconds after the transfer content confirmation screen is displayed, a timeout occurs and the transfer process is stopped. .

  When the extension control unit 120 determines that the extension button is displayed in the extension management table 30d (YES in step S30), the extension control unit 120 displays a transfer content confirmation screen a as shown in FIG. 9A (step S40). Note that the extension button is not displayed at the start of display, and is displayed when a timeout approaches as will be described later. On the transfer content confirmation screen a, a cancel button m1, a correction button m2, and a confirmation button m3 are provided as input buttons together with predetermined input items. The cancel button m1 is a button for instructing cancellation during the transaction. The correction button m2 is a button for instructing correction of the corresponding item. The confirmation button m3 is a button for instructing confirmation of transaction details. In addition, the extension control unit 120 sets a timeout time (hereinafter, 120 seconds).

  The extension control unit 120 sets a screen timer (step S42). The screen timer here is a timer that starts displaying the extension button. The screen timer is, for example, 90 seconds. That is, an extension button is displayed 30 seconds before the timeout.

  The extension control unit 120 determines whether there is an event (step S44). The event is a press of the cancel button m1 or the confirmation button m3 or a screen time over by a screen timer. The screen time-out by the screen timer is when the screen timer (90 seconds) has elapsed. Note that pressing the correction button m2 is an item modification and not an instruction to confirm or cancel the contents, so it is not included in the event, and the screen timer or timeout is affected by pressing the correction button m2. Make it not exist.

  If the extension control unit 120 determines that there is no event (NO in step S44), the extension control unit 120 loops step S44. If the extension control unit 120 determines that there is an event (YES in step S44), it determines whether the event is a screen time-over (step S46). When the extension control unit 120 determines that the event is not a screen time-over (NO in step S46), the transaction processing unit 106 performs a conventional process (step S48). That is, the transaction processing unit 106 performs corresponding conventional processing when the cancel button m1 or the confirmation button m3 is pressed within 90 seconds.

  When the extension control unit 120 determines that the event is the screen time over (YES in step S46), the extension control unit 120 displays the transfer content confirmation screen b to which the extension button m4 is added (step S50). An example of the transfer content confirmation screen b is shown in FIG. 9A. In other words, when 90 seconds have elapsed without pressing the cancel button m1 or the confirmation button m3, the extension button m4 is displayed on the transfer content confirmation screen to indicate that the extension can be made to the customer.

  In addition, an extension message m5 explaining the extension contents is also displayed on the transfer contents confirmation screen b. The extension message m5 displays the extension time t1 (120 seconds in this example) when the extension button m4 is pressed and the extension process is performed. The extension time is the time described in the extension management table 30d. The extension message m5 also displays the remaining time t2 until timeout (30 seconds in this example). The remaining time t2 is displayed as a countdown in units of 1 second.

  The extension control unit 120 sets a screen timer (step S52). The screen timer here is the time from when the extension button m4 is displayed until it times out, and here it is 30 seconds.

  The extension control unit 120 determines whether there is an event (step S54). The event is a press of the cancel button m1, the confirmation button m3 or the extension button m4, or a screen time-out by the screen timer. If the extension control unit 120 determines that there is no event (NO in step S54), the extension control unit 120 loops step S54.

  When the extension control unit 120 determines that there is an event (YES in step S54), the extension control unit 120 determines whether the event is a press of an extension button (step S56). If the extension control unit 120 determines that the event is not a press of an extension button (NO in step S56), the transaction processing unit 106 performs a conventional process (step S58). As a conventional process, the transaction processing unit 106 performs a corresponding process when the cancel button m1 or the confirmation button m3 is pressed, and stops the transfer process as a time-out when the screen is over without the extension button m4 being pressed.

  When the extension control unit 120 determines that the event is a press of the extension button m4 (YES in step S56), the extension control unit 120 displays the transfer content confirmation screen c on which the extension m6 is displayed (step S70). An example of a transfer content confirmation screen c is shown in FIG. 9B.

  The extension control unit 120 sets a screen timer (step S72). The screen timer here is, for example, 90 seconds at the timing of starting the display of the re-extension button.

  The extension control unit 120 determines whether there is an event (step S74). The event is a press of the cancel button m1 or the confirmation button m3 or a screen time over by a screen timer. When the extension control unit 120 determines that there is no event (NO in step S74), the extension control unit 120 loops step S74.

  When it is determined that there is an event (YES in step S74), the extension control unit 120 determines whether the event is a screen time-over (step S76). If the extension control unit 120 determines that the event is not a screen time-over (NO in step S76), the transaction processing unit 106 performs a conventional process (step S78). Transaction processing unit 106 performs a process corresponding to pressing of cancel button m1 or confirmation button m3 as a conventional process.

  When the extension control unit 120 determines that the event is the screen time over (YES in step S76), the extension control unit 120 determines whether the number of re-extensions is 1 or more (step S80). That is, the extension control unit 120 determines whether the extension can be performed again. The extension control unit 120 makes a determination based on the number of re-extensions in the extension management table 30d. The number of re-extensions is subtracted in the next step S88. If the extension control unit 120 determines that the number of re-extensions is not 1 or more, that is, cannot be extended again (NO in step S80), the extension control unit 120 displays a transfer content confirmation screen d (step S82). An example of the transfer content confirmation screen d is shown in FIG. 9B. An extension message m7 is also displayed on the transfer content confirmation screen d.

  The extension control unit 120 sets a screen timer (step S84). The timer is the remaining time until timeout (for example, 30 seconds). Transaction processing unit 106 performs conventional processing (step S86). The transaction processing unit 106 performs the corresponding conventional processing when the cancel button m1 or the confirmation button m3 is pressed, and when the confirmation button m3 or the like is not pressed within the time-out of the screen timer (for example, 30 seconds), a timeout occurs. Cancel the transfer process.

  When the extension control unit 120 determines that the number of re-extensions is 1 or more (YES in step S80), the extension control unit 120 subtracts 1 from the number of re-extensions in the extension management table 30d illustrated in FIG. 6 (step S88), and performs extension management. Update the table 30d.

  And the extension control part 120 displays the transfer content confirmation screen e to which the re-extension button m8 was added (step S90). An example of the displayed transfer content confirmation screen e is shown in FIG. 9C. In addition, an extension message m9 explaining the extension contents is displayed on the transfer contents confirmation screen e.

  In this manner, after 90 seconds have elapsed during extension (30 seconds before the timeout), the transfer content confirmation screen c is switched to the transfer content confirmation screen d if re-extension is not possible, and when re-extension is possible. Switches to the transfer content confirmation screen e (with re-extension button m8).

  The extension control unit 120 sets a screen timer (step S92). The screen timer is the remaining time until timeout, for example, 30 seconds (120−90 = 30).

  The extension control unit 120 determines whether there is an event (step S94). The event is a press of the cancel button m1, the confirmation button m3 or the re-extension button m8, or a screen time-out by the screen timer.

  When the extension control unit 120 determines that there is no event (NO in step S94), the extension control unit 120 loops step S94. When it is determined that there is an event (YES in step S94), the extension control unit 120 determines whether the event is a press of the re-extension button m8 (step S96).

  If the extension control unit 120 determines that the event is not a press of the re-extension button m8 (NO in step S96), the extension control unit 120 performs a conventional process (step S98). The transaction processing unit 106 performs a process corresponding to the pressing of the cancel button m1 or the confirmation button m3 as a conventional process, and when the screen time is over, the transaction process unit 106 sets a timeout and stops the transfer process.

  When the extension control unit 120 determines that the event is a press of the re-extension button m8 (YES in step S96), the extension control unit 120 displays a transfer content confirmation screen f indicating m10 during re-extension (step S110). An example of the transfer content confirmation screen f is shown in FIG. 9C. By pressing the re-extension button m8, the display is further extended for 120 seconds.

  The extension control unit 120 sets a screen timer (step S112). The screen timer here is a timer for starting the display of the re-extension button m8, and is 90 seconds, for example.

  The extension control unit 120 determines whether there is an event (step S114). The event is a press of the cancel button m1 or the confirmation button m3 or a screen time over by a screen timer.

  If the extension control unit 120 determines that there is no event (NO in step S114), the extension control unit 120 loops step S114. When it is determined that there is an event (YES in step S114), the extension control unit 120 determines whether the event is a screen time-over (step S116).

  When the extension control unit 120 determines that the event is not a screen time-over (NO in step S116), the transaction processing unit 106 performs a conventional process (step S118). Transaction processing unit 106 performs a process corresponding to pressing of cancel button m1 or confirmation button m3 as a conventional process.

  When the extension control unit 120 determines that the event is the screen time over (YES in step S116), the extension control unit 120 determines whether the number of re-extensions is 1 or more (step S120). The extension control unit 120 makes a determination based on the number of re-extensions in the extension management table 30d. If the extension control unit 120 determines that the number of re-extensions is not 1 or more, that is, cannot be extended again (NO in step S120), the extension control unit 120 displays a transfer content confirmation screen g (step S122). An example of the transfer content confirmation screen g is shown in FIG. 9D. On the transfer content confirmation screen g, an extension message m11 explaining the extension details is displayed.

  The extension control unit 120 sets a screen timer (step S124). The screen timer here is a remaining time timer (for example, 30 seconds) until timeout. The extension control unit 120 performs the conventional process (step S126), but the process is the same as that of step S86, and thus the details are omitted.

  When the extension control unit 120 determines that the number of re-extensions is 1 or more (YES in step S120), the extension control unit 120 subtracts 1 from the number of re-extensions in the extension management table 30d (step S128).

  And the extension control part 120 displays the transfer content confirmation screen h to which the re-extension button m8 was added (step S130). An example of the transfer content confirmation screen h is shown in FIG. 9D. In addition, an extension message m12 explaining the extension contents is displayed on the transfer contents confirmation screen h.

  The extension control unit 120 sets a screen timer (step S132). The screen timer here is a remaining time timer until timeout. The screen timer is, for example, 30 seconds (120−90 = 30).

  The extension control unit 120 determines whether there is an event (step S134). The event is a cancel button m1, a confirmation button m3 or a re-extension button m8, or a screen time-out by a screen timer. If the extension control unit 120 determines that there is no event (NO in step S134), the extension control unit 120 loops step S134.

  When it is determined that there is an event (YES in step S134), the extension control unit 120 determines whether the event is a press of the re-extension button m8 (step S136). If the extension control unit 120 determines that the event is not a press of the re-extension button m8 (NO in step S136), the extension control unit 120 performs a conventional process (step S138). Since the process is equivalent to step S98, the details are omitted.

  As described above, after 90 seconds have elapsed during extension (30 seconds before the timeout), the transfer content confirmation screen f is switched to the transfer content confirmation screen g if re-extension is impossible, and the re-extension is possible. Switches to the transfer content confirmation screen h (with re-extension button m8).

  When the extension control unit 120 determines that the event is a press of the re-extension button (YES in step S136), the extension control unit 120 returns to step S110.

<Effect>
According to the embodiment described above, since the extension mode of the timeout is determined according to the combination of the congestion status of the automatic transaction apparatus and the customer rank, it is compared with determining either the congestion status or the customer rank alone. Thus, a balanced extension condition can be realized.
In addition, since the congestion situation is determined not only by one automatic transaction apparatus but also other automatic transaction apparatuses installed in the store, it is possible to appropriately determine the degree of congestion of customers.
-Moreover, if the extension condition is changed according to the transaction type, an appropriate extension condition according to the transaction content can be provided.

<Other examples>
Although it has been described that the control unit 100 is realized by software processing by the CPU that has read the control program, the present invention is not limited to this. For example, the control unit 100 may be partially or entirely configured with hardware.

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, all the constituent elements shown in the embodiments may be appropriately combined. Furthermore, constituent elements over different embodiments may be appropriately combined. It goes without saying that various modifications and applications are possible without departing from the spirit of the invention.

DESCRIPTION OF SYMBOLS 1 Automatic transaction system 2 Host computer 4 Customer database 6 Network 8 Monitoring server 10 Automatic transaction apparatus 20 CPU
30 Non-volatile memory 30a Congestion status table 30b Customer rank table 30c Extension condition table 30d Extension management table 32 Temporary storage memory 60 Host communication unit 62 Monitoring server communication unit 100 Control unit 102 Operation detection unit 104 Timer 106 Transaction processing unit 108 Display control unit 110 Congestion information acquisition unit 112 Customer information acquisition unit 114 Extension condition setting unit 120 Extension control unit

Claims (10)

A transaction processing unit that performs a transaction process according to a customer operation on the transaction screen, and generates a timeout when an appropriate operation is not performed for a predetermined time during the transaction;
An extension condition setting unit that sets an extension condition based on a combination of the congestion status of the automatic transaction apparatus and the customer rank,
An extension control unit for controlling the extension of timeout according to the set extension condition;
An automatic transaction apparatus characterized by that. The extension condition setting unit determines the congestion status of the automatic transaction apparatus based on each waiting number of a plurality of automatic transaction apparatuses installed in a store including the automatic transaction apparatus, and is connected to the automatic transaction apparatus. 2. The automatic transaction apparatus according to claim 1, wherein the customer rank is determined based on a transaction record of a transaction customer acquired from a host computer. The automatic transaction apparatus according to claim 2, wherein the extension condition setting unit sets an extension time and an extension count as the extension condition. 4. The automatic transaction apparatus according to claim 3, wherein the extension condition setting unit changes the extension time and the number of extensions according to the type of transaction. Congestion information for acquiring the waiting number of each of the plurality of automatic transaction apparatuses installed in the store including the automatic transaction apparatus based on the information from the monitoring server that monitors the number of waiting persons of the plurality of automatic transaction apparatuses installed in the store With an acquisition unit,
The automatic transaction apparatus according to claim 2. A customer information acquisition unit for acquiring a transaction record of a transaction customer from the host computer;
The automatic transaction apparatus according to claim 2. The extension control unit displays an extension button for instructing extension on the transaction screen from a predetermined time before the timeout,
The automatic transaction apparatus according to claim 1. The extension control unit displays information indicating that the extension is being performed during the extension, and displays information indicating that the extension is being extended on the transaction screen when the extension is further extended after the extension. Let
The automatic transaction apparatus according to claim 7. In the extension control method for controlling the extension of timeout that occurs when an appropriate operation is not performed for a predetermined time during the transaction of the automatic transaction apparatus,
A step of setting an extension condition based on a combination of the congestion status of the automatic transaction apparatus and the customer rank;
A step of controlling the extension of timeout according to the set extension condition;
The extended control method characterized by the above-mentioned. In a program for causing a computer of an automatic transaction apparatus to execute an extension of a timeout that occurs when an appropriate operation is not performed for a predetermined time during the transaction of an automatic transaction apparatus,
A step of setting an extension condition based on a combination of the congestion status of the automatic transaction apparatus and the customer rank;
A step of extending a timeout according to the set extension condition;
A program characterized by that.