JP2017085349A - Mobile terminal device, program, business support system, and remote device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it easy for a moving user to learn business information announced via a mobile terminal device.SOLUTION: A mobile terminal device 13 for communicating with a remote device 10 comprises: a state determination unit 57 for determining the state of a user 12 carrying around the mobile terminal device 13; an information receiving unit 56 for receiving business information from the remote device 10; a voice information output unit 53 for outputting voice information; and a notification control unit 59 for having the voice information output unit 53 output voice information to give notice of contents of the business information received by the information receiving unit 56 if the state determination unit 57 determines that the user 12 is moving.SELECTED DRAWING: Figure 6

Description

  The present invention relates to a mobile terminal device, a program, a business support system, and a remote device.

2. Description of the Related Art A business support system is known that transmits business information related to business to a user who possesses this mobile terminal device via the mobile terminal device.
In Patent Document 1, the detection state of a sensor that monitors a security target in which an abnormality has been detected can be confirmed from a mobile terminal possessed by the security guard, and a security guard heading to the security target can confirm the situation at the site to some extent. It describes that it can be grasped.

JP 2005-284861 A

When the business of the user of the mobile terminal device involves the movement of the user, there is business information useful for the user who is moving according to the business movement instruction. For example, if the latest information on the user's destination, such as a change in the destination to which the user should go or cancellation of a task involving movement, is transmitted as business information to the mobile terminal device possessed by the user, the user is wasted. Can be reduced. Also, for example, if it is found that a specific piece of equipment is necessary for the work, useless travel time such as returning to picking up after arriving at the destination if the work information informing the equipment as carry-on goods is transmitted. Can be prevented.
However, when the user is already moving in accordance with a business movement instruction, it may be difficult to reference the business information by operating the mobile terminal device, for example, the user is driving the vehicle. is there.
An object of the present invention is to facilitate the acquisition of business information notified to a moving user through a mobile terminal device.

  According to one aspect of the invention, a mobile terminal device is provided that communicates with a remote device. The mobile terminal device includes a state determination unit that determines a state of a user who owns the mobile terminal device, an information reception unit that receives business information from a remote device, a voice information output unit that outputs voice information, and a user When a state determination part determines that it is moving, the information control part is provided with a notification control part that outputs sound information for notifying the contents of business information received by the information receiving part.

The mobile terminal device may further include a destination related information detection unit that determines whether or not the business information received by the information receiving unit is destination related information regarding the destination of the user. The notification control unit provides voice information for notifying the contents of the destination related information when the state determination unit determines that the user is moving and the destination related information detection unit determines that the business information is destination related information. You may output by an audio | voice information output part. Stop the output of audio information that informs the contents of business information when the state determination unit does not determine that the user is moving or the destination related information detection unit does not determine that the business information is destination related information. Good.
The notification control unit may output voice information for notifying the change of the user's destination by the voice information output unit, and may stop outputting the voice information for notifying the user's destination itself.

The notification control unit outputs the audio information for notifying the content of the business information until the status determining unit determines that the user's status has changed after the audio information output unit outputs the audio information. You can repeat the output.
The notification control unit outputs voice information for notifying the contents of the business information received by the information receiving unit when the state determination unit determines that the user is moving and the user's moving means is a vehicle. When the state determination unit determines that the information output unit outputs the information and the user is not moving or the user's moving means is not a vehicle, the output of the voice information for notifying the contents of the business information may be stopped.

  The mobile terminal device may further include a connection unit that connects the ear acoustic device to the mobile terminal device as an audio information output unit. The notification control unit notifies the contents of the business information received by the information receiving unit when the state determination unit determines that the user is moving and the ear acoustic device is connected to the portable terminal device. The audio information to be output may be output by an audio device for ears. When the state determination unit determines that the user is not moving, or when the ear acoustic device is not connected to the mobile terminal device, the output of the audio information that informs the contents of the business information may be stopped.

  According to the other form of this invention, the program for controlling the information presentation in a portable terminal device provided with the audio | voice information output part which outputs audio | voice information is given. The program is received when it is determined that the user is moving in the determination process for determining the state of the user who owns the mobile terminal device, the reception process for receiving the business information from the remote device, and the determination process. It includes a command for causing the portable terminal device to execute a process of outputting voice information for notifying the contents of the business information received in the process by the voice information output unit.

According to another aspect of the present invention, a business support system is provided that includes a mobile terminal device and a remote device that communicates with the mobile terminal device. The mobile terminal device transmits to the remote device the status determination unit that determines the status of the user who owns the mobile terminal device, and user status information indicating the determined status of the user, and receives business information from the remote device And a voice information output unit that outputs voice information for reporting the contents of the business information when the business information received by the first communication unit is designated as information capable of voice notification. The remote device is used when the user state determination unit determines whether the user is moving based on the user state information and the user state determination unit determines that the user is moving. A second communication unit is provided that designates information as information capable of voice notification and transmits the information to the mobile terminal device.
According to another aspect of the invention, a remote device is provided for communicating with a mobile terminal device. The remote device is used when a user state determination unit that determines whether or not a user who owns a mobile terminal device is moving and a user state determination unit that determines that a user is moving An information transmission unit is provided that designates information as information capable of voice notification and transmits the information to the mobile terminal device.

  According to the embodiment of the present invention, it becomes easy to obtain business information notified to a moving user via a mobile terminal device.

It is a schematic structure figure showing the whole security service support system of an embodiment. (A) is a figure which shows an example of the menu screen displayed on a portable terminal device, (b) is explanatory drawing of an example of the display form of the work information which alert | reports a countermeasure instruction | indication. (A) is explanatory drawing of an example of the display form of the business information which alert | reports cancellation of a countermeasure instruction, (b) is explanatory drawing of an example of the display form of the business information which alert | reports the change of a destination. It is a figure which shows an example of the action input screen displayed on a portable terminal device. It is a figure which shows the structural example of the security apparatus of embodiment. It is a figure which shows the structural example of the portable terminal device of 1st Embodiment. It is a figure which shows the structural example of the center apparatus of 1st Embodiment. It is explanatory drawing of the whole operation example of the security service support system of 1st Embodiment. It is a flowchart of an example of the reception process of the business information by the portable terminal device of 1st Embodiment. It is a figure which shows the structural example of the portable terminal device of a 1st modification. It is a flowchart of an example of the reception process of the business information by the portable terminal device of the 1st modification. It is a figure which shows the structural example of the portable terminal device of a 3rd modification. It is a figure which shows the structural example of the center apparatus of 2nd Embodiment. It is explanatory drawing of the whole operation example of the security service support system of 2nd Embodiment. It is a flowchart of an example of the transmission process of the business information by the center apparatus of 2nd Embodiment. It is a flowchart of an example of the reception process of the business information by the portable terminal device of 2nd Embodiment.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
(First embodiment)
As an example of a business support system according to an embodiment of the present invention, a security business support system that monitors a monitoring area without intervention by installing a security device in a predetermined monitoring area will be described. This security service support system detects abnormalities that occur in the monitoring area with the security device, dispatches a coping person to deal with the abnormality when the abnormality occurs to the monitoring area, and the portable terminal that the coordinator possesses business information related to the security work Communicate through the device.
However, the business support system of the present invention is not limited to such a security business support system, but a business support system that transmits business information to a user of a mobile terminal device engaged in business via the mobile terminal device. Widely applicable to.

(Overall configuration of security service support system)
Please refer to FIG. The security service support system 1 is installed in each of the monitoring areas 2a to 2c to be monitored, sensors 4a to 4c for detecting an abnormality, security devices 7a to 7c connected to the sensors 4a to 4c, respectively, and a monitoring center 9. A center device 10 that is installed and connected to the security devices 7a to 7c through the communication line 8 is provided. The security service support system 1 includes mobile terminal devices 13a and 13b possessed by coping personnel 12a and 12b heading to the monitoring area 2 in response to a coping instruction from the controller 11 that monitors the center device 10, respectively.

FIG. 1 shows a state where the coping person 12 a is moving and the moving means is the vehicle 15. The transportation means may be public transportation or walking. FIG. 1 shows a state in which the coping staff 12b is not moving. The state in which the coping person 12b is not moving is, for example, a state in which the coping person 12b has arrived at the monitoring area 2a, a state in which the coping person 12b is working, or a rest or waiting at the company's office or filling station There may be a certain state.
Hereinafter, the monitoring areas 2a to 2c may be collectively referred to as “monitoring area 2”. The sensors 4a to 4c may be collectively referred to as “sensor 4”. The security devices 7a to 7c may be collectively referred to as “security device 7”. The coping personnel 12a and 12b may be collectively referred to as “cooperating personnel 12”. The mobile terminal devices 13a and 13b may be collectively referred to as “mobile terminal device 13”.

The sensor 4 is installed in, for example, a facility in the monitoring area 2 or an opening / closing part such as a window or a door, and detects an intruder or an intruder (hereinafter referred to as “intruder etc.”) into the facility. . Alternatively, the sensor 4 is installed on the outer wall of the facility in the monitoring area 2, in the outer area, or on the opening / closing portion of the entrance of the monitoring area 2 to detect an intruder or the like in the monitoring area 2.
The sensor 4 may be, for example, a magnet sensor that detects opening / closing of an opening / closing unit, or an infrared sensor that detects the presence or absence of an intruder in the detection range based on a change in the amount of received infrared light. The sensor 4 may be an image sensor that detects the presence or absence of an intruder or the like in the imaging range based on, for example, the difference between the captured image and a normal image stored in advance. When the sensor 4 detects an abnormality that has occurred in the monitoring area 2, the sensor 4 transmits a “detection signal” to the security device 7.

  The security device 7 detects the occurrence of an abnormality in the monitoring area 2 based on the detection signal from the sensor 4. The operation mode of the security device 7 includes a security set mode and a security release mode. When the detection signal is received in the security set mode, the security device 7 transmits an “abnormal signal” to the center device 10. The security device 7 also transmits an abnormality signal to the center device 10 when the occurrence of an abnormality in the security device 7 itself or the sensor 4 is detected.

The center device 10 that has received the abnormality signal notifies the controller 11 of the occurrence of the abnormality by, for example, displaying the occurrence of the abnormality on the display unit. The controller 11 confirming the occurrence of the abnormality selects any one of the coping personnel 12 in charge of guarding the monitoring area 2 and requests the selected coping personnel 12 to deal with the problem. The coordinator 12 that has received the request for coping is directed to the monitoring area 2 where the abnormality has occurred and starts coping operations such as confirmation and recovery of the abnormal situation.
For example, a response instruction from the controller 11 to the coordinator 12 is transmitted to the mobile terminal device 13 possessed by the coordinator 12 by the business information requesting the coping, and the business information is displayed on the mobile terminal device 13. 12 may be transmitted.

Reference is made to FIG. 2A and FIG. In the example of FIG. 2B, the business information 23 is displayed as a pop-up on the menu screen 20 displayed on the mobile terminal device 13. The business information 23 includes an instruction display area 24 in which business instruction content is displayed, and “destination related information” related to the destination of the counselor 12 when the counseling operation involves the movement of the counselor 12. Destination-related information display field 25.
On the mobile terminal device 13, an approval button 26 is displayed for accepting an approval operation performed on the mobile terminal device 13 by the agent 12 when the agent 12 understands the business information.
In the example of FIG. 2B, it is displayed in the instruction display area 24 that the instruction to the coping person 12 is an “abnormality handling instruction” for dealing with an abnormality that has occurred in the monitoring area 2. Further, as the destination related information, the destination related information display field indicates that the monitoring area 2 where the coordinator 12 is the destination is “△△ building” and the identification code of the customer who is the user of the monitoring area 2 is “0123456”. 25.

Please refer to FIG. Before the coping person 12 heading for the monitoring area 2 arrives at the monitoring area 2, the abnormality that has occurred in the monitoring area 2 may be resolved and the monitoring area 2 may be restored to a normal state. For example, when the abnormality that occurred in the monitoring area 2 was an illegal door open state, the customer who is a user of the monitoring area 2 came back and closed the door, so the monitoring area 2 may be restored to a normal state. is there.
In such a case, when the security device 7 determines that the monitoring area 2 has been restored to the normal state, for example, by the customer setting the security device 7 to the security release mode, the security device 7 sends a recovery signal to the center device 10. Send.

The center apparatus 10 that has received the restoration signal notifies the controller 11 that the monitoring area 2 has been restored to the normal state. When the coping instruction in the monitoring area 2 has already been performed and the monitoring area 2 is restored to the normal state due to a cause other than the coping work by the coping person 12, the controller 11 confirming the restoration of the monitoring area 2 Cancel the coping instructions given to you.
The cancellation of the handling instruction may also be transmitted to the counselor 12 by transmitting the business information notifying the cancellation to the mobile terminal device 13 possessed by the coordinator 12 and displaying the business information on the mobile terminal device 13.

  Reference is made to FIG. In the destination related information display field 25 of the business information 23 for notifying the cancellation of the handling instruction, for example, a message “The handling instruction has been canceled” is displayed. This message is destination related information notifying that the handling instruction has been canceled and the destination of the coping staff 12 is no longer in the monitoring area 2, that is, the destination of the coping staff 12 has been changed.

Please refer to FIG. The controller 11 instructs the counselor 12 to move to another destination other than the monitor area 2a (for example, another monitor area 2b) after instructing the counselor 12 to deal with a certain monitor area 2a. There is. For example, when an incident that is more important than the occurrence of an abnormality in the monitoring area 2a occurs in another monitoring area 2b, the coordinator 12 is assigned to the incident that occurred in the monitoring area 2b in preference to the countermeasure work in the monitoring area 2a. It may be dealt with.
Such a change of the destination of the coordinator 12 is also sent to the counselor 12 by transmitting the business information notifying the destination change to the mobile terminal device 13 possessed by the coordinator 12 and displaying the business information on the mobile terminal device 13. May be communicated.

  Reference is made to FIG. For example, a message “Destination has been changed” is displayed in the destination related information display field 25 of the business information 23 for notifying the change of the destination. This message is also destination related information notifying that the destination of the coping member 12 has been changed. Further, in the destination related information display field 25, it is confirmed that the destination monitoring area 2b after the change is “XX warehouse” and the identification code of the customer who is the user of the monitoring area 2b is “789012”. It is displayed as information.

It is preferable that the work information notifying the cancellation of the handling instruction and the change of the destination of the handling person 12 is immediately noticed by the handling person 12 moving to the monitoring area 2 according to the handling instruction. This is because the movement of the coping person 12 during that time will be wasted if it is delayed to cancel the coping instruction or change the destination.
However, when the coping person 12 is moving, it may be difficult for the coping person 12 to operate the mobile terminal device 13 and refer to the business information. For example, the coping person 12a is driving the vehicle 15 and it is difficult to operate the mobile terminal device 13a.

For this reason, when notifying business information to the coordinator 12 who is moving, the mobile terminal device 13 outputs voice information for notifying the content of the business information. Thus, by outputting the voice information that informs the contents of the business information, the coping staff 12 can hear the contents of the business information without operating the mobile terminal device 13 and looking at the mobile terminal device 13. Therefore, it becomes easier to obtain business information notified through the mobile terminal device 13.
The state of whether or not the coping person 12 is moving (hereinafter referred to as “coping person state”) may be determined using the mobile terminal device 13, for example. For example, the portable terminal device 13 may determine the coping worker state by an operation performed by the coping worker 12 on the portable terminal device 13. For example, the mobile terminal device 13 may determine the counselor state based on information regarding the state of the counselor 12 input to the mobile terminal device 13 by the counselor 12.

Reference is made to FIG. Information regarding the state of the coping person 12 is input on an action input screen displayed in response to an operation of the coping person 12 pressing the action information input button 21 in the menu screen 20.
When the action information input button 21 is pressed, an action input screen 30 shown in FIG. 4 is displayed. The action input screen 30 includes a facility input field 31 for inputting a facility where the counselor 12 is currently present and a facility to which the counselor 12 is moved as information on the state of the counselor 12, and a facility input in the facility input field 31 It includes a type information input field 32 for inputting type information for distinguishing whether or not it is a facility.

The action input screen 30 includes an action input field 33 for inputting the action or work type of the counselor 12 in the facility input to the facility input field 31 as information on the state of the counselor 12, and the current state of the counselor 12. It includes an action state input field 34 for inputting an action state, and a moving means input field 35 for inputting the moving means of the coping staff 12.
In the facility input field 31, for example, information on the monitoring area 2, the company's business office, and the station can be input as the facility where the counselor 12 is currently present or the facility to which the counselor 12 is moving.
In the action input column 33, “abnormality handling”, “maintenance inspection”, “tour”, “customer response”, “disaster response”, “construction”, “office work” are stored as information related to the action or work type of the coping staff 12. ”,“ Confirm status ”, etc. can be entered.

  In the behavior state input field 34, for example, “arrival”, “working”, “departure”, “resting”, and the like can be input as information regarding the current behavior state. For example, when “arrival” is input to the behavior state input field 34 in a state where the information about the monitoring area 2 is input to the facility input field 31, it is determined that the coping person 12 is present in the monitoring area 2. When the information on the monitoring area 2 is input in the facility input field 31 and “working” is input in the action state input field 34, it is determined that the coping staff 12 is working in the monitoring area 2.

In addition, facility information is newly entered in the facility input field 31 that has not been entered, or information previously entered in the facility entry field 31 is changed to information on other facilities, and then the action state entry field 34 is entered. When “departure” is input, it is determined that the coping person 12 is moving. For example, if the information input in the facility input field 31 is changed to the information in the monitoring area 2 and then “departure” is input in the action state input field 34, the coordinator 12 is moving to the monitoring area 2. Determined.
In the movement means input field 35, it is possible to input whether the movement means of the coping person 12 who is moving is a vehicle as information on the current action state. When “vehicle movement” is input in the movement means input field 35, it is determined that the movement means of the coping person 12 being moved is a vehicle, and if “vehicle movement” is not input in the movement means input field 35, the movement means Is determined to be other than a vehicle.

  The mobile terminal device 13 uses a GPS (Global Positioning System) receiver provided in the mobile terminal device 13 instead of the operation of the mobile terminal device 13, for example, and the coping person 12 who has received the handling instruction arrives at the monitoring area 2. It may be determined as a counselor state whether it has been moved to the monitoring area 2 or not. For example, the mobile terminal device 13 determines whether the coordinator 12 who has received the handling instruction has arrived at the monitoring area 2 based on the position of the mobile terminal device 13 after receiving the business information for notifying the handling instruction. It may be determined whether or not the user is moving.

  In addition, the mobile terminal device 13 is moving to the monitoring area 2 as to whether the coping person 12 who has received the coping instruction has arrived at the monitoring area 2 by short-range communication with a wireless device installed in the monitoring area 2. It may be determined as a coping person state. For example, depending on whether or not the mobile terminal device 13 that has received the business information notifying the countermeasure instruction has received an identification signal transmitted from an RFID (Radio Frequency IDentification) tag installed in the monitoring area 2, the countermeasure instruction It may be detected whether the coping person 12 who has received the service arrives at the monitoring area 2 or is moving to the monitoring area 2. In this case, for example, after receiving a handling instruction, it is determined that the mobile terminal is moving until it receives an RFID identification signal of a new monitoring area different from that before receiving it, and an RFID identification signal of a new monitoring area is received. It may be determined that the vehicle has arrived at this monitoring area.

  In addition, the mobile terminal device 13 determines whether or not the coordinator 12 who has received the coping instruction is moving to the monitoring area 2 in the vehicle 15 by short-range communication with the wireless device installed in the vehicle 15 (that is, Whether or not the coping person 12 is in the vehicle 15) may be determined. For example, the mobile terminal device 13 issues a response instruction depending on whether or not the mobile terminal device 13 that has received the business information notifying the response instruction has received an identification signal transmitted from an RFID tag installed in the vehicle 15. You may determine whether the coping person 12 who received is moving to the monitoring area 2 with a vehicle. In this case, for example, when an RFID identification signal of a vehicle is received after receiving a countermeasure instruction, it is determined that the vehicle is moving.

The business information distributed in the present embodiment is not only information for instructing the coordinator 12, cancellation of the coping instruction, and information for changing the destination, but the coordinator 12 handles the abnormality in the monitoring area 2. It may be support information related to work support of work to be performed. This support information may be detailed information related to an abnormality detected by the security device 7.
The detailed information is, for example, the classification of the abnormality detected by the security device 7, the occurrence location and the cause, the sensor 4 that detected the abnormality, the security device 7 that detected the abnormality, or the identification information of the sensor 4, and the detection by the security device 7. It may include information on how to deal with the detected abnormality.

The support information may include carry-on information for designating equipment necessary for handling the detected abnormality as the carry-on of the coping person 12.
When the support information is notified to the coping person 12 who is moving to the monitoring area 2 in response to the handling instruction, the mobile terminal device 13 may output voice information for notifying the content of the support information. For example, by outputting voice information that informs the contents of carry-on information so that the counselor 12 can more easily know the carry-on article information, the counselor 12 is not aware of the carry-on article information and can reach the destination. It is possible to prevent unnecessary travel time such as returning to picking up after arrival.

Next, the configuration of each part of the security service support system 1 will be described.
(Configuration of security device)
The configuration of the security device 7 will be described with reference to FIG. The security device 7 includes an input / output interface 40, a storage unit 41, a communication circuit 42, and a control unit 43. The input / output interface 40 is connected to the sensor 4 and receives a detection signal from the sensor 4 that has detected an abnormality.
The storage unit 41 may include a nonvolatile memory or a hard disk drive device. The storage unit 41 stores a program executed by the control unit 43 and data necessary for executing the program.
The communication circuit 42 is a circuit for performing wired communication or wireless communication with the center apparatus 10 via the communication line 8.

The control unit 43 includes an abnormality detection unit 44. The control unit 43 includes a processor and its peripheral circuits, and executes the processing of the abnormality detection unit 44 described below by executing a computer program stored in the storage unit 41. That is, the computer program includes a command for causing the control unit 43 to execute the process of the abnormality detection unit 44.
When the abnormality detection unit 44 receives a detection signal from the sensor 4 through the input / output interface 40 while the operation mode of the security device 7 is the security set mode, the abnormality detection unit 44 sends an abnormality signal to notify the abnormality through the communication circuit 42 to the center. Transmit to device 10. In addition, the abnormality detection unit 44 also transmits an abnormality signal that notifies the abnormality to the center device 10 when the occurrence of an abnormality in the security device 7 itself or the sensor 4 is detected.
When the abnormality detection unit 44 determines that the monitoring area 2 has been restored to the normal state by setting the security device 7 to the security release mode, the abnormality detection unit 44 transmits a restoration signal to the center device 10.

(Configuration of mobile terminal device)
Next, the configuration of the mobile terminal device 13 will be described with reference to FIG. As the mobile terminal device 13, a smartphone or a mobile phone can be used. However, the portable terminal device 13 is not limited to these. The portable terminal device 13 may be another device that is portable and has a communication function with the center device 10 and an information processing function, and can store these application programs and realize these functions.
The mobile terminal device 13 includes an operation unit 50, a display unit 51, a storage unit 52, a voice information output unit 53, a communication circuit 54, and a control unit 55.

The operation unit 50 functions as an information input unit, and may include an input button, a touch panel provided on the display screen of the display unit 51, and the like. The operation unit 50 is used to accept information input and operation input to the mobile terminal device 13 by the coping staff 12. For example, the operation unit 50 accepts the pressing operation of the OK button 26 shown in (b) of FIG. 2, (a) of FIG. 3, and (b) of FIG. Further, for example, the operation unit 50 receives input of information related to the state of the coping person 12 on the action input screen 30 illustrated in FIG.
The display unit 51 functions as a display unit, and displays various types of information under the control of the control unit 55. The display unit 51 includes, for example, the menu screen 20 shown in FIG. 2A, the business information 23 shown in FIG. 2B, the FIG. 3A and the FIG. 3B, and the behavior shown in FIG. An input screen 30 may be displayed.

The storage unit 52 includes, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory). The storage unit 52 may include a nonvolatile memory or a hard disk drive device. The storage unit 52 stores a computer program executed by the control unit 55 and data necessary for executing the computer program.
The computer program executed by the control unit 55 may be recorded on a machine-readable recording medium, read by a medium reading device (not shown), and installed in the storage unit 52. The computer program may be downloaded from the communication line 8 via the communication circuit 54 and installed in the storage unit 52.

The voice information output unit 53 outputs voice information under the control of the control unit 55. The audio information output unit 53 may be, for example, a built-in speaker of the mobile terminal device 13.
The communication circuit 54 includes a wired or wireless communication interface, and is connected to the communication line 8 via a connector or an antenna.
The control unit 55 includes a communication processing unit 56, a state determination unit 57, a display control unit 58, and a notification control unit 59. The control unit 55 includes a processor and its peripheral circuits, and by executing a computer program stored in the storage unit 52, a communication processing unit 56, a state determination unit 57, a display control unit 58, which will be described below, and The process of the notification control unit 59 is performed. That is, the computer program includes instructions for causing the control unit 55 to execute the processes of the communication processing unit 56, the state determination unit 57, the display control unit 58, and the notification control unit 59.

The communication processing unit 56 performs communication processing with the center device 10 via the communication circuit 54. For example, the communication processing unit 56 performs processing for receiving business information transmitted from the center apparatus 10.
The state determination unit 57 performs processing for determining the coping worker state. For example, the state determination unit 57 may determine the counselor state based on the input information when there is an input operation of information regarding the state of the counselor 12 on the action input screen 30 illustrated in FIG. For example, the state determination unit 57 may determine whether or not the coping person 12 is moving as the coping person state.

Further, for example, the state determination unit 57 determines whether or not the coordinator 12 has received the handling instruction based on whether or not the communication processing unit 56 has received the business information for notifying the handling instruction. In addition, for example, the state determination unit 57 determines whether the coordinator 12 is moving based on the coping instruction based on whether the state of the coping person 12 has changed during movement after the coping person 12 receives the coping instruction. You may determine whether it is a coping person state.
In addition, for example, the state determination unit 57 determines, as a counselor state, whether or not the counselor 12 is moving based on the coping instruction based on a positioning result of a GPS receiver (not shown) provided in the mobile terminal device 13. Good. In addition, for example, the state determination unit 57 indicates that the coordinator 12 issues a coping instruction based on whether short-distance communication has been performed with the wireless device installed in the monitoring area 2 after receiving the business information for informing the coping instruction. Whether or not the user is moving based on (that is, a business instruction) may be determined as the coping person state.

Further, for example, the state determination unit 57 determines whether the short-distance communication has been performed with the wireless device installed in the transportation means such as the vehicle 15 after receiving the business information for notifying the countermeasure instruction. It may be determined as a coping person state whether or not is moving based on the coping instruction.
The display control unit 58 performs processing for displaying various screens on the display unit 51. For example, when the display controller 58 displays the menu screen 20 shown in FIG. 2A on the display unit 51 and the coordinator 12 performs an operation of pressing the action information input button 21, the action input screen shown in FIG. 30 is displayed on the display unit 51.

  The notification control unit 59 controls the output of audio information that notifies the contents of the business information received by the communication processing unit 56. The notification control unit 59 determines whether or not the state determination unit 57 determines that the coping staff 12 is moving. When the state determination unit 57 determines that the coping staff 12 is moving, the notification control unit 59 causes the voice information output unit 53 to output voice information that notifies the contents of the business information. When the state determination unit 57 does not determine that the coping staff 12 is moving, the notification control unit 59 does not output voice information that notifies the contents of the business information.

For example, the notification control unit 59 determines whether or not the state determination unit 57 determines that the coping staff 12 is moving based on the coping instruction. When the state determination unit 57 determines that the coping member 12 is moving based on the coping instruction, the notification control unit 59 causes the audio information output unit 53 to output audio information that notifies the contents of the business information. When the state determination unit 57 does not determine that the coping member 12 is moving based on the coping instruction, the notification control unit 59 does not output voice information for reporting the contents of the business information.
When the audio information output unit 53 does not output the audio information notifying the content of the business information, the display control unit 58 pops up the business information 23 on the display unit 51 as shown in FIG. . Note that the display control unit 58 displays the business information 23 on the display unit 51 in parallel with the output of the voice information, even when the voice information output unit 53 outputs the voice information notifying the contents of the business information. Good.

For example, the notification control unit 59 may output the business information as voice information by reading out the business information that is text information using a voice synthesis function. In this case, which part of the business information is read out may be determined and set in advance.
In addition, for example, a pattern of audio information that informs business information is stored in advance in the storage unit 52 in association with the business information, and the notification control unit 59 outputs the pattern associated with the received business information as audio information. It's okay. Further, for example, the center device 10 may transmit the business information including the voice information that notifies the business information, and the notification control unit 59 may output the voice information included in the business information.

  In addition, when the notification control part 59 outputs the audio | voice information which alert | reports the content of the received work information, until this state information determination part 57 determines that the coping person state changed after that, this audio | voice information is predetermined time interval. May be output repeatedly. By repeatedly outputting voice information at predetermined time intervals, even if the counselor 12 misses the suddenly output voice information, the counselor 12 can wait for the next voice information to be output and listen to it. For this reason, it is possible to make the counselor 12 hear the audio information for notifying the business information more reliably.

(Configuration of center device 10)
Next, the configuration of the center apparatus 10 will be described with reference to FIG. The center device 10 is composed of, for example, one or a plurality of computers installed in the monitoring center 9. The center device 10 includes an operation unit 70, a display unit 71, a storage unit 72, a communication circuit 73, and a control unit 74.
The operation unit 70 functions as an information input unit, and includes a keyboard, a mouse, a touch pen, a touch pad, or a track ball included in the computer constituting the center device 10, a touch panel provided on the display screen of the display unit 71, and the like. It's okay.
The operation unit 70 is used to receive an operation input to the center device 10 by the controller 11. For example, the operation unit 70 receives a “handling instruction operation” for instructing a countermeasure by the counselor 12 when an abnormality occurs. For example, when canceling a coping instruction that has already been given to the coping person 12, the operation unit 70 accepts a “cancel operation” of the coping instruction. For example, when changing the destination of the coordinator 12 who has given the handling instruction, the operation unit 70 receives a “destination changing operation”.

The display unit 71 functions as a display unit, and displays various types of information under the control of the control unit 74. The display unit 71 may display, for example, visual information such as characters or graphics that notify the occurrence or recovery of an abnormality, or the monitoring area 2 where the abnormality is detected.
The storage unit 72 includes, for example, a ROM and a RAM. The storage unit 72 may include a nonvolatile memory or a hard disk drive device. The storage unit 72 stores a computer program executed by the control unit 74 and data necessary for executing the computer program.
The communication circuit 73 includes a wired or wireless communication interface, and is connected to the communication line 8 via a connector or an antenna.

The control unit 74 includes a communication processing unit 75 and a business information generation unit 76. The control unit 74 includes a processor and its peripheral circuits, and executes the processing of the communication processing unit 75 and the business information generation unit 76 described below by executing the computer program stored in the storage unit 72. . That is, the computer program includes instructions that cause the control unit 74 to execute the processing of the communication processing unit 75 and the business information generation unit 76.
The communication processing unit 75 performs communication processing with the security device 7 and communication processing with the mobile terminal device 13 via the communication circuit 73. For example, the communication processing unit 75 performs a process of receiving an abnormal signal and a recovery signal transmitted from the security device 7. Further, for example, the communication processing unit 75 collects from the security device 7 log information of the sensor 4 or the security device 7 necessary for generating the above-described detailed information related to the abnormality that has occurred in the monitoring area 2 or support information that is carry-on information. Process.

The work information generation unit 76 generates work information for notifying the handling instruction, canceling the handling instruction, and changing the destination, respectively, in response to the handling instruction operation, the cancel operation, and the destination change operation by the controller 11. In addition, the business information generation unit 76 generates support information as business information.
The communication processing unit 75 performs a process of transmitting the business information generated by the business information generation unit 76 to the mobile terminal device 13.
The center device 10 is an example of a remote device described in the claims. The coping member 12 is an example of a user. The communication processing unit 56 of the mobile terminal device 13 is an example of an information receiving unit.

(Operation of the security service support system)
Next, an overall operation example of the security service support system 1 according to the first embodiment will be described with reference to FIG. In the example of FIG. 8, an operation will be described in which business information for notifying the cancellation of the handling instruction is output as audio information. However, when the coping staff 12 receives the business information and the support information for notifying the destination change during the movement based on the handling instruction, the business information for notifying the destination change and the voice information for notifying the support information are output in the same manner. Good.
When the security device 7 detects an abnormality, the security device 7 transmits an abnormality signal to the center device 10 in step S1. In step S <b> 2, the center apparatus 10 displays on the display unit 71 visual information notifying the occurrence of an abnormality and the monitoring area 2 where the abnormality is detected. In step S <b> 3, the center apparatus 10 receives a handling instruction operation by the controller 11.
In step S <b> 4, the center device 10 transmits business information for notifying a handling instruction to the mobile terminal device 13 of the handling staff 12 waiting at, for example, a company office or a filling station.

In step S5, the mobile terminal device 13 determines the coping person state. Since the coping member 12 is not moving at this time, the portable terminal device 13 visually displays reception of the business information in step S6. For example, the mobile terminal device 13 displays on the display unit 51 business information 23 for informing a handling instruction as shown in FIG.
Upon receiving the handling instruction, the coping person 12 inputs the action state of the coping person 12 on the action input screen 30 shown in FIG. 4 in step S7. That is, the coordinator 12 changes the information input in the facility input field 31 to the information in the monitoring area 2 and then inputs “departure” in the action state input field 34. The mobile terminal device 13 accepts an action state input. In step S <b> 8, the coordinator 12 starts moving to the monitoring area 2.

  Thereafter, when the monitoring area 2 is restored to a normal state for a reason other than the handling work by the handling person 12 before the handling person 12 arrives at the monitoring area 2, the security device 7 transmits a restoration signal to the center apparatus 10 in step S9. In step S <b> 10, the center apparatus 10 displays on the display unit 71 that the monitoring area 2 has returned to the normal state. In step S <b> 11, the center apparatus 10 accepts a cancel operation by the controller 11.

In step S4, the center apparatus 10 transmits business information for notifying the cancellation of the handling instruction to the mobile terminal device 13 of the coping person 12 who is moving based on the handling instruction in step S3.
In step S <b> 13, the mobile terminal device 13 determines the coping worker state. Since the coping person 12 is moving based on the coping instruction at this time, the portable terminal device 13 outputs the business information notifying the cancellation as voice information in step S14. Note that the mobile terminal device 13 may visually display the reception of the business information in addition to the output of the audio information notifying the cancellation.

  The operations in steps S1 and S9 correspond to the operation of the abnormality detection unit 44 of the security device 7. The operations in steps S2 and S10 correspond to the operation of the display unit 71 of the center apparatus 10. The operations in steps S3 and S11 correspond to the operation of the operation unit 70 of the center device 10. The operations in steps S4 and S12 correspond to the operations of the communication processing unit 75 and the business information generation unit 76 of the center apparatus 10. The operations in steps S5 and S13 correspond to the operation of the state determination unit 57 of the mobile terminal device 13. The operation in step S6 corresponds to the operation of the display control unit 58 of the mobile terminal device 13. The operation in step S7 corresponds to the operation of the operation unit 50 of the mobile terminal device 13. The operation in step S14 corresponds to the operation of the notification control unit 59 of the mobile terminal device 13.

(Processing by the mobile terminal device of the first embodiment)
Next, processing when the mobile terminal device 13 according to the first embodiment receives business information will be described with reference to FIG.
In step S <b> 20, the state determination unit 57 determines whether or not the coping worker state is in a moving state after accepting the coping instruction, that is, whether or not it is moving based on the coping instruction. If the coping worker state is not moving based on the coping instruction (step S20: N), the process proceeds to step S21. If the coping worker state is moving based on the coping instruction (step S20: Y), the process proceeds to step S22.

In step S <b> 21, the display control unit 58 informs the display unit 51 of reception of business information. For example, the display control unit 58 displays on the display unit 51 business information 23 for notifying a countermeasure instruction as shown in FIG. Thereafter, the processing when the business information is received ends.
In step S22, the notification control unit 59 causes the audio information output unit 53 to output audio information that notifies the contents of the received business information. In step S <b> 23, the notification control unit 59 starts measurement of the elapsed time from the immediately previous audio information output time by operating a timer for measuring the transmission interval of the audio information.

In step S <b> 24, the notification control unit 59 determines whether or not the operation unit 50 has accepted an approval operation by the coping person 12 who presses the approval button 26. The process ends when the operation unit 50 receives an approval operation (step S24: Y). If the operation unit 50 has not accepted the approval operation (step S24: N), the process proceeds to step S25.
In step S25, the state determination unit 57 determines whether or not the coping worker state has changed. For example, the state determination unit 57 determines that the counselor state has changed when there is a new input of the counselor 12 behavior state on the behavior input screen 30 shown in FIG.

If the coping person state has changed (step S25: Y), the process ends. If the coping worker state has not changed yet (step S25: N), the process proceeds to step S26.
In step S <b> 26, the notification control unit 59 determines whether or not a predetermined time has elapsed since the immediately preceding audio information output time. If the predetermined time has not yet elapsed from the output time of the immediately preceding audio information (step S26: N), the process returns to step S24. If a predetermined time has elapsed from the output time of the immediately preceding audio information (step S26: Y), the process returns to step S22. Thereby, the notification control unit 59 outputs the voice information for notifying the contents of the received business information until the state determination unit 57 determines that the counselor state has changed, at predetermined time intervals. Can be output repeatedly.

(Effect of 1st Embodiment)
(1) The state determination unit 57 of the mobile terminal device 13 determines the coping person state of the coping person 12 possessing the mobile terminal apparatus 13. The notification control unit 59 causes the voice information output unit 53 to output voice information for notifying the contents of the business information received from the center device 10 when it is determined that the coping staff 12 is moving based on the handling instruction. For this reason, the coordinator 12 who is moving can hear the contents of the business information without operating the mobile terminal device 13 and without looking at the mobile terminal device 13, and is notified through the mobile terminal device 13. It becomes easier to know business information.

  (2) The notification control unit 59 outputs this voice information at predetermined time intervals until the state determination unit 57 determines that the coping person state has changed after outputting the voice information for notifying the contents of the received business information. Output repeatedly. For this reason, even if the counselor 12 misses the suddenly output voice information, the counselor 12 can wait for the next voice information output and listen to it. Therefore, the cooperator 12 can be surely heard the voice information for notifying the business information. Moreover, since it becomes easy to predict when the next output will start by repeating at a predetermined time interval, it becomes easy to hear the start portion of the voice information.

(First modification)
By outputting voice information that informs the contents of the business information, it is possible to easily notify the business information even when it is difficult for the moving coordinator 12 to operate the mobile terminal device 13 to refer to the business information. On the other hand, there is a risk that business information may be heard by a third party other than the coordinator 12. For example, since the business information notified to the coping staff 12 may include information on security, it is not preferable from the viewpoint of information leakage to always inform the contents of the business information by voice.

  For this reason, the mobile terminal device 13 of the first modification of the first embodiment has a voice for notifying the contents of the destination related information when the business information received from the center device 10 is the destination related information related to the destination of the coordinator 12. Output information. If the received business information is not destination related information regarding the destination of the coordinator 12 (for example, when the business information is support information), the audio information notifying the content of the business information is not output.

Please refer to FIG. The mobile terminal device 13 according to the first modification of the first embodiment has a configuration similar to that of the mobile terminal device 13 described with reference to FIG. 6, and the same reference numerals are used for the same components. To do.
The mobile terminal device 13 includes a destination related information detection unit 60. The control unit 55 executes the processing of the destination related information detection unit 60 described below by executing the computer program stored in the storage unit 52. That is, the computer program includes a command for causing the control unit 55 to execute the process of the destination related information detection unit 60.

The destination related information detection unit 60 determines whether or not the business information received by the communication processing unit 56 is destination related information. For example, flag information indicating destination related information may be attached and transmitted from the center apparatus 10, and determination may be made based on the presence or absence of the flag information.
The notification control unit 59 determines the destination related information when the state determination unit 57 determines that the coordinator 12 is moving based on the countermeasure instruction and the destination related information detection unit 60 determines that the business information is the destination related information. The voice information for notifying the content of the message is output by the voice information output unit 53.
The notification control unit 59 determines the destination when the state determination unit 57 does not determine that the coordinator 12 is moving based on the countermeasure instruction or the destination related information detection unit 60 does not determine that the business information is destination related information. Audio information notifying the content of related information is not output.

Next, processing when the mobile terminal device 13 according to the first modification of the first embodiment receives business information will be described.
Please refer to FIG. The operations in steps S30 and S31 are the same as the operations in steps S20 and S21 shown in FIG. In step S <b> 32, the destination related information detection unit 60 determines whether the business information received by the communication processing unit 56 is destination related information. If the business information is destination related information (step S32: Y), the process proceeds to step S33. If the business information is not destination related information (step S32: N), the process proceeds to step S31. The operations in steps S33 to S37 are the same as the operations in steps S22 to S26 shown in FIG.

Thus, by not performing voice notification when the business information is not destination related information, it is possible to prevent information other than the destination related information from being heard by a third party other than the coordinator 12. For this reason, it is possible to prevent specific information (for example, information on security) other than destination related information from leaking to a third party.
In addition, the notification control unit 59 may output voice information for notifying the change of the destination of the coordinator 12 among the destination related information, and prohibit the output of the voice information for notifying the destination of the coordinator 12 itself. The information for notifying the change of the destination of the coping staff 12 is, for example, information for notifying the cancellation of the handling instruction shown in (a) of FIG. 3 or business information for notifying the destination change shown in (b) of FIG. is there. Information for notifying the destination of the coping person 12 is, for example, information on the monitoring area 2 shown in (b) of FIG. 2, (a) of FIG. 3, and (b) of FIG. Information about the customer may be included. As described above, by prohibiting the output of the voice information for notifying the destination of the coping person 12, information leakage associated with the voice notification can be minimized.

(Second modification)
When the moving means of the coping person 12 is the vehicle 15, especially when the vehicle 15 is a vehicle owned or used by a corporation that provides business by the security business support system 1 such as a security company, the contents of the business information are displayed. Even if the voice information to be notified is output, there is little risk of being heard by a third party.
Therefore, the notification control unit 59 of the second modification of the first embodiment, when the state determination unit 57 determines that the counselor 12 is moving and the moving means of the counselor 12 is the vehicle 15, The voice information output unit 53 outputs voice information for notifying the contents of the business information received by the communication processing unit 56.
On the other hand, the notification control unit 59 does not output voice information for notifying the contents of the business information when the state determination unit 57 determines that the counselor 12 is not moving or the moving means of the counselor 12 is not the vehicle 15. As described above, when the moving means of the coping person 12 is not the vehicle 15, it is possible to prevent the work information from being heard by a third party while the coping person 12 is moving by not notifying the work information by voice. For this reason, for example, business information including information on security can be prevented from leaking to a third party.

(Third Modification)
Even if the movement means of the coping person 12 is a means other than the vehicle 15 (for example, public transportation or walking), if the contents of the business information are notified from the earphones or headphones connected to the portable terminal device 13, the third party can ask There is little fear.
For this reason, the mobile terminal device 13 of the third modification of the first embodiment determines whether or not the ear acoustic device to be worn on the body ear such as the earphone or the headphone is connected to the mobile terminal device 13. When either one of the earphone and the headphone is connected to the mobile terminal device 13, audio information for notifying the contents of the business information is output by either the earphone or the headphone. When neither the earphone nor the headphone is connected to the mobile terminal device 13, the audio information notifying the content of the business information is not output.

Please refer to FIG. A mobile terminal device 13 according to a third modification of the first embodiment has a configuration similar to that of the mobile terminal device 13 described with reference to FIG. 6, and the same reference numerals are used for the same components. To do.
The mobile terminal device 13 includes an audio output unit 61 built in the mobile terminal device 13 and earphones such as earphones and headphones provided outside the mobile terminal device 13 (that is, separate from the mobile terminal device 13). A connection unit 62 that connects the audio information output unit 53, which is an acoustic device, to the mobile terminal device 13 by wire or wirelessly is provided.

The control unit 55 determines whether or not the audio information output unit 53 is connected to the mobile terminal device 13 via the connection unit 62. When the audio information output unit 53 is not connected to the mobile terminal device 13, the control unit 55 outputs audio information from the audio output unit 61. When the audio information output unit 53 is connected to the mobile terminal device 13, the control unit 55 stops outputting audio information from the audio output unit 61.
The notification control unit 59 is received by the communication processing unit 56 when the state determination unit 57 determines that the coping staff 12 is moving and the voice information output unit 53 is connected to the mobile terminal device 13. The voice information output unit 53 outputs voice information for notifying the contents of the business information.

On the other hand, the notification control unit 59 is received by the communication processing unit 56 when the state determination unit 57 determines that the coping staff 12 is not moving or when the voice information output unit 53 is not connected to the mobile terminal device 13. The voice information for notifying the contents of the business information is not output.
In this way, by outputting the contents of the business information from the earphones or headphones, the business information can be heard by a third party other than the counselor 12 even if the counselor 12 is moving by means other than the vehicle 15. Can be prevented. For this reason, for example, business information including information on security can be prevented from leaking to a third party.
The first modification and the second modification may be combined, the first modification and the third modification may be combined, the second modification and the third modification may be combined, and the first modification You may combine an example-a 3rd modification.

(Second Embodiment)
Next, a second embodiment will be described. In the second embodiment, the center device 10 controls whether to notify the contents of the business information as voice information.
Please refer to FIG. The center apparatus 10 according to the second embodiment has a configuration similar to that of the center apparatus 10 according to the first embodiment, and the same reference numerals are used for the same components. The control unit 74 includes a counselor state determination unit 77 and a destination related information detection unit 78.

The control unit 74 executes the computer program stored in the storage unit 72 to execute the processing of the coping person state determination unit 77 and the destination related information detection unit 78 described below. That is, the computer program includes instructions for causing the control unit 74 to execute the processes of the coping member state determination unit 77 and the destination related information detection unit 78.
Moreover, the portable terminal device 13 which concerns on 2nd Embodiment has the structure similar to the portable terminal device 13 which concerns on 1st Embodiment, and uses the same referential mark for the same component as 1st Embodiment. .

When the state determination unit 57 of the mobile terminal device 13 according to the second embodiment determines the coping person state, the communication processing unit 56 transmits the coping person state information indicating the determined coping person state to the center apparatus 10. Process.
The communication processing unit 75 of the center device 10 according to the second embodiment performs a process of receiving coping person state information transmitted from the mobile terminal device 13. When the communication processing unit 75 receives the counselor state information, the communication processing unit 75 stores the counselor state information in the storage unit 72.

The counselor state determination unit 77 determines whether or not the counselor 12 is moving according to the counselor state information received from the mobile terminal device 13. For example, the counselor state determination unit 77 may determine that the counselor 12 is moving based on the coping instruction when the coping person state of the coping person 12 that has transmitted the coping instruction changes during movement.
The destination related information detection unit 78 determines whether or not the business information generated by the business information generation unit 76 is destination related information.

  The communication processing unit 75 informs the business information by voice when the counselor state determination unit 77 determines that the counselor 12 is moving and the destination related information detection unit 78 determines that the business information is destination related information. The information is designated as possible information and transmitted to the mobile terminal device 13. The communication processing unit 75 determines that the counselor state determination unit 77 determines that the counselor 12 is moving based on the coping instruction, and the destination related information detection unit 78 determines that the business information is destination related information. Information may be designated as information capable of voice notification and transmitted to the mobile terminal device 13.

  For example, the communication processing unit 75 may designate the business information as information capable of voice notification by including in the business information a flag indicating that the information is voice alertable information. In addition, for example, the communication processing unit 75 designates the business information as information capable of voice notification by transmitting to the mobile terminal device 13 a signal indicating that the business information is information capable of voice notification separately from the business information. You can do it. Further, for example, the communication processing unit 75 may designate the business information as information capable of voice notification by transmitting the business information including voice information for notifying the content of the business information.

On the other hand, the communication processing unit 75 determines the business information when the counselor state determination unit 77 does not determine that the counselor 12 is moving or when the destination related information detection unit 78 does not determine that the business information is destination related information. The information is transmitted to the mobile terminal device 13 without being designated as information capable of voice notification. The communication processing unit 75 determines whether the counselor 12 is moving based on the coping instruction, when the counselor state determination unit 77 does not determine or when the destination related information detection unit 78 does not determine that the business information is destination related information. The information may be transmitted to the mobile terminal device 13 without being designated as information capable of voice notification.
The communication processing unit 75 designates the destination related information for notifying the change of the destination of the coordinator 12 among the destination related information as information capable of voice notification, and the destination related information for notifying the destination of the cooperator 12 itself. You may transmit without designating to the information which can be sound-reported.

When the business information received by the communication processing unit 56 is designated as information capable of voice notification, the notification control unit 59 of the mobile terminal device 13 causes the voice information output unit 53 to output voice information for reporting the contents of the business information. Output. The notification control unit 59 does not output voice information for notifying the contents of the business information when the business information is not designated as information capable of voice notification.
The communication processing unit 56 of the mobile terminal device 13 is an example of a first communication unit described in the claims. The communication processing unit 75 of the center device 10 is an example of a second communication unit and an information transmission unit. The coping member state determination unit 77 is an example of a user state determination unit. The counselor status information is an example of user status information.

Next, an overall operation example of the security service support system 1 according to the second embodiment will be described with reference to FIG. In the example of FIG. 14, an operation will be described in which business information for notifying cancellation of a handling instruction is output as audio information. However, when the counselor 12 receives the business information for notifying the destination change during the movement based on the coping instruction, the voice information for notifying the business information for notifying the destination change may be output.
In step S40, the mobile terminal device 13 determines the coping staff state. Since the coping person 12 is not moving at this time, the portable terminal device 13 transmits coping person state information indicating that the coping person 12 is not moving to the center apparatus 10 in step S41. The center device 10 stores the received coordinator status information in the storage unit 72.
The operations in steps S42 to S44 are the same as the operations in steps S1 to S3 shown in FIG.

In step S45, the center apparatus 10 determines that the coping person 12 is not moving based on the coping person state information received in step S41. As a result, the business information for informing the handling instruction is transmitted without being designated as information that can be notified by voice.
In step S <b> 46, the mobile terminal device 13 visually displays the reception of the business information because the received business information is not designated as information that can be notified by voice. For example, the mobile terminal device 13 displays on the display unit 51 business information 23 for informing a handling instruction as shown in FIG.

  In response to the handling instruction, the handling staff 12 inputs the action state of the handling staff 12 in the action input screen 30 shown in FIG. 4 in step S47. That is, the coordinator 12 changes the information input in the facility input field 31 to the information in the monitoring area 2 and then inputs “departure” in the action state input field 34. As a result, in step S48, the mobile terminal device 13 determines that the coping staff 12 is moving. In step S <b> 49, the mobile terminal device 13 transmits coordinator state information indicating that the counselor 12 is moving to the center device 10. The center device 10 stores the received coordinator status information in the storage unit 72.

The operations in steps S50 to S53 are the same as the operations in steps S8 to S11 shown in FIG.
In step S54, the center apparatus 10 determines that the coping person 12 is moving based on the coping person state information received in step S49. Further, the center device 10 determines that the business information transmitted to the mobile terminal device 13 is destination related information for canceling the handling instruction. As a result, the work information for notifying the handling instruction is designated as information that can be voice-reported and transmitted.
In step S55, the mobile terminal device 13 outputs the business information for notifying the cancellation as voice information because the received business information is designated as information that can be voice-reported. Note that the mobile terminal device 13 may visually display the reception of the business information in addition to the output of the audio information notifying the cancellation.

  The operations in steps S40 and S48 correspond to the operation of the state determination unit 57 of the mobile terminal device 13. The operations in steps S41 and S49 correspond to the operation of the communication processing unit 56 of the mobile terminal device 13. The operations of steps S45 and S54 correspond to the processing of the communication processing unit 75, the coping person state determination unit 77, and the destination related information detection unit 78 of the center device 10. The operation in step S46 corresponds to the operations of the display control unit 58 and the notification control unit 59 of the mobile terminal device 13. The operation in step S47 corresponds to the operation of the operation unit 50 of the mobile terminal device 13. The operation in step S55 corresponds to the operation of the notification control unit 59 of the mobile terminal device 13.

Next, processing when the center apparatus 10 according to the second embodiment transmits business information will be described with reference to FIG.
In step S60, the counselor state determination unit 77 determines whether or not the counselor state is a moving state after receiving the coping instruction, that is, whether or not the coping person state is moving based on the coping instruction. If the coping worker state is not moving based on the coping instruction (step S60: N), the process proceeds to step S61. If the coping worker state is moving based on the coping instruction (step S60: Y), the process proceeds to step S62.

In step S <b> 61, the communication processing unit 75 transmits the business information to the mobile terminal device 13 without designating the information as voice notification. Thereafter, the business information transmission process ends.
In step S <b> 62, the destination related information detection unit 78 determines whether or not the business information transmitted to the mobile terminal device 13 is destination related information. If the business information is not destination related information (step S62: N), the process proceeds to step S61. If the business information is not destination related information (step S62: Y), the process proceeds to step S62.
In step S <b> 62, the communication processing unit 75 transmits the business information to the mobile terminal device 13 by designating the information as voice notification. Thereafter, the business information transmission process ends.

Next, processing when the mobile terminal device 13 according to the second embodiment receives business information will be described with reference to FIG.
In step S <b> 70, the notification control unit 59 determines whether the business information received by the communication processing unit 56 is designated as information that can be notified by voice. If the business information is designated as information capable of voice notification (step S70: Y), the process proceeds to step S72. If the business information is not designated as information capable of voice notification (step S70: N), the process proceeds to step S71.
The operations in steps S71 to S76 are the same as the operations in steps S21 to S26 shown in FIG.

(Effect of 2nd Embodiment)
(1) The communication processing unit 75 of the center device 10 according to the second embodiment designates the business information as information that can be voice-reported and transmits it to the mobile terminal device 13 when the coping staff 12 is moving. On the other hand, the communication processing unit 75 transmits the business information to the mobile terminal device 13 without designating the business information as information capable of voice notification when the coping staff 12 is not moving. For this reason, the coordinator 12 who is moving can hear the contents of the business information without operating the mobile terminal device 13 and without looking at the mobile terminal device 13, and is notified through the mobile terminal device 13. It becomes easier to know business information.

  (2) The communication processing unit 75 of the center device 10 according to the second embodiment designates the business information as information that can be voice-reported when the coordinator 12 is moving and the business information is destination-related information. Transmit to device 13. On the other hand, the communication processing unit 75 transmits the business information to the mobile terminal device 13 without designating the business information as information capable of voice notification when the coping staff 12 is not moving or the business information is not destination related information. For this reason, information other than the destination related information can be prevented from being heard by a third party other than the coordinator 12. For this reason, it is possible to prevent specific information (for example, information on security) other than destination related information from leaking to a third party.

(First modification)
The destination related information detection unit 78 may be omitted in the center device 10 of the first modified example of the second embodiment. Regardless of whether the business information is destination related information, the communication processing unit 75 may designate the business information as information capable of voice notification and transmit the information to the mobile terminal device 13. For example, even if it is the support information regarding the work support of the work that the coping person 12 deals with the abnormality in the monitoring area 2, it may be designated as the information that can be notified by voice.
That is, the communication processing unit 75 of the center device 10 of the first modification designates the work information as information that can be voice-reported when the counselor state determination unit 77 determines that the counselor 12 is moving, and the portable terminal Transmit to device 13. In addition, the communication processing unit 75 transmits the business information to the mobile terminal device 13 without designating the information as voice-notifiable information when the counselor state determination unit 77 does not determine that the counselor 12 is moving.

(Second modification)
The communication processing unit 75 of the second modification example of the second embodiment is configured so that the counselor state determination unit 77 determines that the counselor 12 is moving and the moving means of the counselor 12 is the vehicle 15. The information is designated as information capable of voice notification and transmitted to the mobile terminal device 13. In addition, the communication processing unit 75 designates the work information as information that can be voice-reported when the counselor state determination unit 77 determines that the counselor 12 is not moving or the moving means of the counselor 12 is not the vehicle 15. Without being transmitted to the mobile terminal device 13. As described above, when the moving means of the coping person 12 is not the vehicle 15, the work information is not notified by voice, so that it is possible to prevent the third party from hearing the work information while the coping person is moving. For this reason, for example, business information including information on security can be prevented from leaking to a third party.

(Third Modification)
The mobile terminal device 13 of the third modification of the second embodiment has the same configuration as the mobile terminal device 13 shown in FIG. The control unit 55 determines whether or not the audio information output unit 53 that is one of the earphone and the headphone provided outside the mobile terminal device 13 is connected to the mobile terminal device 13 via the connection unit 62. . The communication processing unit 56 transmits a determination result signal indicating whether or not the audio information output unit 53 is connected to the mobile terminal device 13 to the center device 10.

  In the communication processing unit 75 of the third modified example of the second embodiment, the counselor state determination unit 77 determines that the counselor 12 is moving, and the voice information output unit 53 is connected to the mobile terminal device 13. In this case, the business information is designated as information that can be voice-reported and transmitted to the mobile terminal device 13. In addition, the communication processing unit 75 notifies the business information by voice notification when the counselor state determination unit 77 determines that the counselor 12 is not moving or when the audio information output unit 53 is not connected to the mobile terminal device 13. It transmits to the portable terminal device 13 without designating as possible information.

In this way, by outputting the contents of the business information from the earphones or headphones, the business information can be heard by a third party other than the counselor 12 even if the counselor 12 is moving by means other than the vehicle 15. Can be prevented. For this reason, for example, business information including information on security can be prevented from leaking to a third party.
The first modification and the second modification may be combined, the first modification and the third modification may be combined, the second modification and the third modification may be combined, and the first modification You may combine an example-a 3rd modification.

  DESCRIPTION OF SYMBOLS 1 Security service support system, 2a-2c monitoring area, 4a-4c sensor, 7a-7c Security device, 8 Communication line, 9 Monitoring center, 10 Center apparatus, 11 Controller, 12a-12b Coordinator, 13a-13b Portable terminal Device, 40 input / output interface, 41 storage unit, 42 communication circuit, 43 control unit, 44 abnormality detection unit, 50 operation unit, 51 display unit, 52 storage unit, 53 voice information output unit, 54 communication circuit, 55 control unit, 66 communication processing unit, 57 state determination unit, 58 display control unit, 59 notification control unit, 60 destination related information detection unit, 61 audio output unit, 62 connection unit, 70 operation unit, 71 display unit, 72 storage unit, 73 communication Circuit, 74 control unit, 75 communication processing unit, 76 business information generation unit, 77 coping person state determination unit, 78 destination related information detection unit

Claims (9)

A mobile terminal device that communicates with a remote device,
A state determination unit that determines a state of a user who possesses the mobile terminal device;
An information receiving unit for receiving business information from the remote device;
A voice information output unit for outputting voice information;
When the state determination unit determines that the user is moving, a notification control unit that outputs, by the voice information output unit, voice information that reports the content of the business information received by the information reception unit;
A portable terminal device comprising: A destination-related information detecting unit that determines whether the business information received by the information receiving unit is destination-related information regarding the destination of the user;
The notification control unit determines the destination related information when the state determination unit determines that the user is moving and the destination related information detection unit determines that the business information is the destination related information. Audio information for reporting contents is output by the audio information output unit, and the state determination unit does not determine that the user is moving or the destination related information is detected if the business information is the destination related information The portable terminal device according to claim 1, wherein the voice information output unit does not output voice information for notifying the contents of the business information when the unit does not determine.   The notification control unit outputs voice information notifying the change of the user's destination by the voice information output unit, and does not output voice information notifying the user's destination itself by the voice information output unit. The mobile terminal device according to claim 2, wherein the mobile terminal device is a mobile terminal device.   The content of the business information until the state determination unit determines that the state of the user has changed after the sound information output unit outputs sound information for notifying the content of the business information. The mobile terminal device according to claim 1, wherein output of voice information for informing the user is repeated.   The notification control unit displays the contents of the business information received by the information receiving unit when the state determining unit determines that the user is moving and the moving means of the user is a vehicle. The audio information to be notified is output by the audio information output unit, and when the state determination unit determines that the user is not moving or the user's moving means is not a vehicle, the contents of the business information are notified. Audio information is not output, The portable terminal device as described in any one of Claims 1-4 characterized by the above-mentioned. A connection unit for connecting the ear acoustic device to the portable terminal device as the audio information output unit;
The notification control unit is received by the information receiving unit when the state determination unit determines that the user is moving and the ear acoustic device is connected to the portable terminal device. Audio information for reporting the contents of the business information is output by the ear acoustic device, and the state determination unit determines that the user is not moving or the ear acoustic device is connected to the portable terminal device. The mobile terminal device according to any one of claims 1 to 5, wherein when the mobile terminal device is not connected, the audio information notifying the content of the business information is not output. A program for controlling information presentation in a portable terminal device including a voice information output unit that outputs voice information,
In the portable terminal device,
A determination process for determining a state of a user carrying the mobile terminal device;
A reception process for receiving business information from a remote device;
When it is determined in the determination process that the user is moving, a process of outputting audio information for notifying the contents of the business information received in the reception process by the audio information output unit;
A program characterized by including an instruction to execute. A business support system comprising a mobile terminal device and a remote device that communicates with the mobile terminal device,
The portable terminal device
A state determination unit that determines a state of a user who possesses the mobile terminal device;
A first communication unit that transmits user status information indicating the determined status of the user to the remote device and receives business information from the remote device;
A voice information output unit that outputs voice information for reporting the content of the business information when the business information received by the first communication unit is designated as information capable of voice notification;
The remote device is:
A user state determination unit that determines whether or not the user is moving based on the user state information;
A second communication unit that designates the business information as information capable of voice notification and transmits the information to the portable terminal device when the user state determination unit determines that the user is moving. Business support system characterized by A remote device that communicates with a mobile terminal device,
A user state determination unit that determines whether or not the user who owns the mobile terminal device is moving;
When the user state determination unit determines that the user is moving, an information transmission unit that designates business information as information capable of voice notification and transmits the information to the mobile terminal device;
A remote device comprising:

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