JP2017034476A - Information processing device, information processing method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing device, an information processing method, and a program that can appropriately adjust a sound volume at each base in a web conference system.SOLUTION: An information processing device 101 can communicate with a caller side terminal 102 and a remote side terminal 106. The information processing device associates and stores a sound volume and a sound volume level, obtains voice data from the remote side terminal 106, and determines if the sound volume of the obtained data is appropriate on the basis of the stored sound volume level. Then, it gives notice of the determination result to the caller side terminal 102 and the remote side terminal 106.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus, an information processing method, and a program.

  In recent years, by using a web conference system or the like, it is possible to hold a conference between a plurality of physically separated sites, and to deliver a lecture at a certain site to other sites in real time.

  When such a web conference system is used, the way the other party hears the sound differs depending on the settings of the microphone and speaker, the environment of the conference room, and the like. Therefore, it is necessary to make adjustments in advance on the organizer side (speaker side) and the remote side to check whether both voices can be heard.

  Patent Document 1 describes a mechanism for scoring the intelligibility of the voice by analyzing the voice uttered on the utterance side and displaying the score.

JP 2012-134936 A

  However, with the technique described in Patent Document 1, it is possible to analyze the voice on the utterance side and use it for improvement, but it is impossible to grasp whether the sound is heard at the same volume as the utterance side on the remote side.

  As a result, remote conference participants and listeners may not be able to hear the voices uttered satisfactorily.

  Therefore, an object of the present invention is to provide a mechanism capable of appropriately adjusting the volume of each site in a Web conference system.

  The present invention is an information processing apparatus capable of communicating with an utterance-side terminal and a remote-side terminal, acquired by the utterance-side terminal and the remote-side terminal, respectively, by acquisition means, and acquired by the acquisition means When the voice data is compared to determine whether there is a difference in volume between the two, and when the determination means determines that there is a difference in volume, this is notified to the utterance side terminal. And a notification means.

  In addition, the present invention is an information processing apparatus capable of communicating with a utterance side terminal and a remote side terminal, wherein a storage means in which a volume and a volume level are stored in association with each other, and voice data is acquired from the remote side terminal Based on the volume level stored in the storage means, the acquisition means, the determination means for determining whether the volume applied to the voice data acquired by the acquisition means is appropriate, and the determination result by the determination means is the utterance side terminal And notifying means for notifying the remote terminal.

  Further, the present invention is an information processing method in an information processing apparatus capable of communicating with an utterance side terminal and a remote side terminal, wherein the acquisition means of the information processing apparatus respectively includes the utterance side terminal and the remote side terminal. An acquisition step of acquiring audio data, a determination step of determining whether or not there is a difference in sound volume by comparing the audio data acquired by the acquisition step by the determination unit of the information processing device, and the information processing The notification unit of the apparatus includes a notification step of notifying the utterance side terminal of the fact that the determination step determines that there is a difference in sound volume.

  Further, the present invention is an information processing method in an information processing apparatus capable of storing a volume and a volume level in association with each other and communicating with a utterance-side terminal and a remote-side terminal, and the acquisition unit of the information processing apparatus includes: An acquisition step of acquiring audio data from a remote terminal, and a determination unit of the information processing apparatus determines whether or not the volume applied to the audio data acquired by the acquisition step is appropriate based on the stored volume level The information processing apparatus includes a determination step, and a notification step of notifying the utterance side terminal and the remote side terminal of the determination result of the determination step.

  The present invention is also a program executable in an information processing apparatus capable of communicating with an utterance side terminal and a remote side terminal, wherein the information processing apparatus receives audio data from the utterance side terminal and the remote side terminal, respectively. When it is determined that there is a difference in volume by the determination unit that determines whether there is a difference in volume between the acquisition unit that is acquired and audio data acquired by the acquisition unit, and the determination unit , And functioning as notification means for notifying the utterance side terminal to that effect.

  The present invention also relates to a program that stores a volume and a volume level in association with each other, and that can be executed in an information processing apparatus that can communicate with an utterance side terminal and a remote side terminal. By an acquisition unit that acquires audio data from a terminal, a determination unit that determines whether a volume applied to the audio data acquired by the acquisition unit is appropriate based on a volume level stored in the storage unit, and the determination unit It is made to function as a notification means for notifying the determination result to the utterance side terminal and the remote side terminal.

  According to the present invention, it is possible to appropriately adjust the volume at each site in the Web conference system.

The figure which shows an example of a structure of the web conference system of this invention The figure which shows the hardware constitutions of the information processing apparatus 101, the utterance side terminal 102, and the remote side terminal 106 The flowchart which shows the volume determination process in 1st Embodiment. The flowchart which shows the sound quality determination process in 1st Embodiment. An example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S305 An example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S307 An example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S308 The flowchart which shows the volume determination process in the 2nd Embodiment of this invention. An example of a data table in which a volume and a volume level are registered in association with each other An example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S804 An example of a message displayed on the display unit by the utterance side terminal 102 that has received the instruction in step S805 An example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S806 An example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S809

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a diagram showing an example of the configuration of a Web conference system according to the present invention.

  In the web conference system of the present invention, a speaker gives a lecture or the like in the utterance side web conference system, and voice data of the lecture is transmitted to the remote side web conference system via a communication line. The lecture will be available.

  The information processing apparatus 101 is an apparatus that is communicably connected to the utterance-side Web conference system and the remote-side Web conference system, and is an apparatus that executes the processing shown in the flowcharts of FIGS. 3, 4, and 8 of the present invention. .

  The utterance side terminal 102 inputs voice data detected by the utterance microphone 105 and outputs it to the speaker 103. In addition, the audio data is encoded and transmitted to the remote web conference system. The transmission may be via the information processing apparatus 101.

  The sound data collected by the sound collecting microphone 104 is input, and the sound data is transmitted to the information processing apparatus 101.

  The speaker 103 outputs the audio data acquired from the utterance side terminal 102.

  The sound collection microphone 104 is a microphone placed near the audience, and collects the sound output from the speaker 103. The sound collected by this microphone is treated as a sound that can be heard by the audience on the speaking side.

  The utterance microphone 105 is a microphone used by the lecturer, acquires the speech of the lecturer, and outputs it to the utterance side terminal 102.

  The remote terminal 106 receives the sound data collected by the sound collection microphone 107 and transmits it to the information processing apparatus 101. Also, the voice data transmitted from the utterance side terminal 102 is acquired and output from the speaker 108.

  The sound collection microphone 107 is a microphone placed near the audience, and collects sound output from the speaker 108. The sound collected by this microphone is treated as a sound that can be heard by a remote audience.

  The speaker 108 outputs audio data acquired from the remote terminal 106.

  Next, the hardware configuration of the information processing apparatus 101, the utterance side terminal 102, and the remote side terminal 106 of the present invention will be described with reference to FIG.

  FIG. 2 is a block diagram illustrating an example of a hardware configuration of the information processing apparatus and the web conference server according to the embodiment of the present invention.

  As shown in FIG. 2, in the information processing apparatus 101, a CPU (Central Processing Unit) 201, a ROM (Read Only Memory) 202, a RAM (Random Access Memory) 203, a storage device 204, and an input controller 205 are connected via a system bus 200. , An audio input controller 206, a video controller 207, a memory controller 208, and a communication I / F controller 209 are connected.

  The CPU 201 comprehensively controls each device and controller connected to the system bus 200.

  The ROM 202 or the storage device 204 is a control program executed by the CPU 201 such as a basic input / output system (BIOS) or an operating system (OS), a computer-readable program for realizing this information processing method, and various necessary programs. Holds data (including data table).

  The RAM 203 functions as a main memory, work area, and the like for the CPU 201. The CPU 201 implements various operations by loading a program or the like necessary for executing the processing from the ROM 202 or the storage device 204 to the RAM 203 and executing the loaded program.

  The input controller 205 controls input from an input device such as a keyboard / touch panel 210. The input device is not limited to this, and may be a touch panel capable of detecting a position touched by a plurality of fingers, such as a mouse or a multi-touch screen.

  Various instructions can be performed when the user presses (touches with a finger or the like) in accordance with an icon, a cursor, or a button displayed on the touch panel.

  This input device is used to input a destination for a communication destination that can be used by various communication devices.

  The voice input controller 206 controls input from the microphone 211. Voice input from the microphone 211 can be recognized.

  The video controller 207 controls display on an external output device such as the display 212. The display includes a display of a notebook computer integrated with the main body. The external output device is not limited to a display, and may be a projector, for example. Further, for devices that can be received by the touch operation described above, it is also possible to receive input from the keyboard / touch panel 210.

  Note that the video controller 207 can control a video memory (VRAM) for display control, and a part of the RAM 203 can be used as a video memory area, or a dedicated video memory can be provided separately. Is possible.

  In the present invention, the first video memory area used for display when the user normally uses the information processing apparatus and the display overlaid on the display content of the first video memory area when a predetermined screen is displayed. A second video memory area used in The number of video memory areas is not limited to two, and a plurality of video memory areas can be provided as long as the resources of the information processing apparatus permit.

  The memory controller 208 controls access to the external memory 213. The external memory is connected via an adapter to an external storage device (hard disk), flexible disk (FD), or PCMCIA card slot that stores boot programs, various applications, font data, user files, editing files, and various data. A compact flash (registered trademark) memory or the like can be used.

  The communication I / F controller 209 is connected to and communicates with an external device via the network 214, and executes communication control processing in the network. For example, communication using TCP / IP, telephone lines such as ISDN, and communication using 3G lines of mobile phones are possible.

  The storage device 204 is a medium for permanently storing information, and the form is not limited to a storage device such as a hard disk. For example, a medium such as SSD (Solid State Drive) may be used.

  It can also be used as a temporary memory area during various processes performed by the communication terminal in the present embodiment.

  Next, the sound volume determination process in the first embodiment of the present invention will be described with reference to FIG.

  Note that the process shown in the flowchart of FIG. 3 is a process in which the CPU 201 of the information processing apparatus 101 reads and executes a predetermined control program.

  In step S301, the CPU 201 of the information processing apparatus 101 acquires audio data acquired by the microphone 104 for collecting sound on the utterance side.

  In step S <b> 302, the CPU 201 of the information processing apparatus 101 acquires audio data acquired by the remote sound collection microphone 107.

  In step S303, the CPU 201 of the information processing apparatus 101 compares the audio data acquired in step S301 with the audio data acquired in step S302.

  In step S304, the CPU 201 of the information processing apparatus 101 determines whether the sound volumes are equal as a result of the comparison in step S303.

  If the volumes are equal (step S304: YES), the process proceeds to step S305.

  If the volumes are not equal (step S304: NO), the process proceeds to step S306.

  Note that “sound volume is equal” is determined to be equal not only when the sound volume completely matches, but also when the difference in sound volume between the utterance side and the remote side is within a predetermined range.

  In step S305, the CPU 201 of the information processing apparatus 101 notifies the utterance side terminal 102 that the sound volume is equal. Then, in response to the notification from the information processing apparatus 101, the utterance side terminal 102 displays that the volume is equal on the display unit.

  An example of a screen displayed on the display unit of the utterance side terminal 102 is shown in FIG.

  In step S306, the CPU 201 of the information processing apparatus 101 determines whether the remote volume is low as a result of the comparison in step S303.

  When the volume on the remote side is low (step S306: YES), the process proceeds to step S307.

  If the volume on the remote side is high (step S306: NO), the process proceeds to step S308.

  In step S <b> 307, the CPU 201 of the information processing apparatus 101 notifies the utterance side terminal 102 of prompting the improvement of the volume (such as the remote volume being low). Then, in response to the notification from the information processing apparatus 101, the utterance side terminal 102 displays a message for prompting improvement of the volume on the display unit.

  An example of a screen displayed on the display unit of the utterance side terminal 102 is shown in FIG.

  In step S <b> 308, the CPU 201 of the information processing apparatus 101 notifies the utterance side terminal 102 of prompting the improvement of the volume (for example, the volume on the remote side is high). Then, in response to the notification from the information processing apparatus 101, the utterance side terminal 102 displays a message for prompting improvement of the volume on the display unit.

  An example of a screen displayed on the display unit of the utterance side terminal 102 is shown in FIG.

  FIG. 5 is a diagram showing an example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S305.

  As shown in FIG. 5, it is displayed that the volume on the utterance side and the remote side are substantially the same. Although FIG. 5 shows a screen on which information other than the character string related to the notification is not displayed, a screen on which information other than the character string is also displayed may be used.

  In this way, when the volume is almost the same on the utterance side and the remote side, the fact that the utterance side is heard on the remote side can be understood by displaying the fact on the utterance side. It becomes possible.

  FIG. 6 is a diagram illustrating an example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S307.

  As shown in FIG. 6, it is displayed that there is a possibility that the volume on the remote side may not be heard low, or that the improvement is promoted by reducing the distance between the microphone and the speaker. Although FIG. 6 shows a screen on which information other than the character string related to the notification is not displayed, a screen on which information other than the character string is also displayed may be used.

  FIG. 7 is a diagram illustrating an example of a screen displayed on the display unit of the utterance side terminal 102 in response to the notification in step S308.

  As shown in FIG. 7, it is displayed that there is a possibility that the volume on the remote side is too high, or that the improvement is promoted by increasing the distance between the microphone and the speaker. Although FIG. 7 shows a screen on which information other than the character string related to the notification is not displayed, a screen on which information other than the character string is also displayed may be used.

  When there is a difference in volume between the utterance side and the remote side as shown in FIGS. 6 and 7, the utterance side user can display the fact that the volume on the remote side is low or high on the utterance side terminal. Therefore, it is possible to recognize that it is necessary to adjust the volume on the remote side to be appropriate, and it is possible to take measures such as reviewing the position of the microphone.

  Next, a mechanism for comparing the sound quality between the utterance side and the remote side will be described with reference to FIG.

  Note that the process shown in the flowchart of FIG. 4 is a process in which the CPU 201 of the information processing apparatus 101 reads and executes a predetermined control program.

  The processes in steps S401 to S403 in FIG. 4 are processes corresponding to the processes in steps S301 to S303 in FIG.

  In step S404, the CPU 201 of the information processing apparatus 101 determines whether the sound quality on the remote side is as clear as the utterance side as a result of the comparison in step S403.

  If it is clear (step S404: YES), the process proceeds to step S405.

  If it is not clear (step S404: NO), the process proceeds to step S406.

  Regarding the sound quality on the remote side, the difference between the magnitude of noise (noise) and the frequency and waveform of the sound acquired by the microphone on the utterance side and the frequency and waveform of the sound acquired by the microphone on the remote side Whether the sound quality on the remote side is good or bad (whether it is clear or not) is determined depending on the degree.

  In step S405, the CPU 201 of the information processing apparatus 101 notifies the utterance side terminal 102 that there is no problem in sound quality. In response to the notification from the information processing apparatus 101, the utterance terminal 102 displays on the display unit that there is no problem with the sound quality on the remote side (not shown).

  In step S406, the CPU 201 of the information processing apparatus 101 notifies the utterance side terminal 102 that the remote side sound quality is poor. Then, in response to the notification from the information processing apparatus 101, the utterance side terminal 102 displays on the display unit that the sound quality on the remote side is poor or that the improvement should be made (not shown).

  Thus, by displaying on the utterance side terminal that there is a problem in sound quality or that there is no problem, the user on the utterance side can recognize that it is necessary to adjust the position of the microphone or the like.

  Next, the sound volume determination process in the second embodiment of the present invention will be described with reference to FIG.

  8 is a process in which the CPU 201 of the information processing apparatus 101 reads and executes a predetermined control program.

  In the second embodiment, it is determined whether the remote volume is an appropriate volume, and a notification is made according to the determination result.

  In step S <b> 801, the CPU 201 of the information processing apparatus 101 acquires audio data acquired by the remote sound collection microphone 107.

  The audio data acquired here is information indicating the volume of the sound, and is expressed in decibels (dB). The loudness of the sound in this process may be an average value for a fixed time or a maximum value for a fixed time.

  In step S802, the CPU 201 of the information processing apparatus 101 determines whether the sound volume is appropriate from the sound data acquired in step S801.

  Whether or not it is appropriate is determined based on the values registered in the data table shown in FIG.

  If it is determined that the volume is high (step S802: high), the process proceeds to step S803.

  If it is determined that the volume is appropriate (step S802: appropriate), the process proceeds to step S805.

  If it is determined that the volume is low (step S802: low), the process proceeds to step S807.

  FIG. 9 is a table in which a volume and a volume level (large, appropriate, and small) are registered in association with each other.

  In the example of FIG. 9, when the volume acquired in step S801 is 30 decibels or less, it is determined as “low”, when it is 31 decibels to 60 decibels, it is determined as “appropriate”, and when it is 61 decibels or more, “high” is determined. "Is determined.

  In step S803, the CPU 201 of the information processing apparatus 101 instructs the display unit of the utterance side terminal 102 to display a message (transmits data).

  FIG. 7 shows an example of a message displayed on the display unit by the utterance side terminal 102 that has received the instruction in step S803.

  As shown in FIG. 7, in step S803, the information processing apparatus 101 “relates that there is a possibility that the volume on the remote side is too high” or “decreases the distance between the microphone and the speaker” with respect to the utterance side terminal 102. Give instructions to display countermeasures / improvements. In response to the instruction, the CPU 201 of the utterance side terminal 102 displays the screen shown in FIG. 7 on the display unit.

  In step S804, the CPU 201 of the information processing apparatus 101 issues an instruction to display a message on the display unit of the remote terminal 106 (transmits data).

  FIG. 10 shows an example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S804.

  As shown in FIG. 10, in step S804, the information processing apparatus 101 instructs the remote terminal 106 to display a countermeasure / improvement measure such as “volume is loud” or “speaker volume is lowered”. put out. In response to the instruction, the CPU 201 of the remote terminal 106 displays the screen shown in FIG. 10 on the display unit.

  In step S805, the CPU 201 of the information processing apparatus 101 instructs the display unit of the utterance side terminal 102 to display a message (transmits data).

  FIG. 11 shows an example of a message displayed on the display unit by the utterance side terminal 102 that has received the instruction in step S805.

  As shown in FIG. 11, in step S805, the information processing apparatus 101 instructs the utterance terminal 102 to display that the remote volume is appropriate. Then, in response to the instruction, the CPU 201 of the utterance side terminal 102 displays the screen shown in FIG. 11 on the display unit.

  In step S806, the CPU 201 of the information processing apparatus 101 instructs the display unit of the remote terminal 106 to display a message (transmits data).

  FIG. 12 shows an example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S806.

  As shown in FIG. 12, in step S806, the information processing apparatus 101 instructs the remote terminal 106 to display that the volume is appropriate, and the CPU 201 of the remote terminal 106 responds to the instruction by the CPU 201 of the remote terminal 106. Then, the screen shown in FIG. 12 is displayed on the display unit.

  In step S807, the CPU 201 of the information processing apparatus 101 determines whether the volume of the remote speaker 108 is set to the maximum. The setting of the volume of the speaker 108 is acquired through the remote terminal 106, but the speaker 108 and the information processing apparatus 101 may be connected to be communicable and may be acquired directly from the speaker 108.

  If the volume setting is maximum (step S807: YES), the process proceeds to step S808.

  If the volume setting is not maximum (step S807: NO), the process proceeds to step S809.

  In step S <b> 808, the CPU 201 of the information processing apparatus 101 instructs (displays data) to display a message on the display unit of the utterance side terminal 102.

  FIG. 6 shows an example of a message displayed on the display unit by the utterance side terminal 102 that has received the instruction in step S808.

  As shown in FIG. 6, in step S <b> 808, the information processing apparatus 101 indicates that there is a possibility that the volume on the remote side may not be heard low with respect to the utterance side terminal 102, or the distance between the microphone and the speaker is shortened. Instruct the display to prompt improvement. In response to the instruction, the CPU 201 of the utterance side terminal 102 displays the screen shown in FIG. 6 on the display unit.

  In step S809, the CPU 201 of the information processing apparatus 101 instructs the display unit of the remote terminal 106 to display a message (transmits data).

  FIG. 13 shows an example of a message displayed on the display unit by the remote terminal 106 that has received the instruction in step S809.

  As shown in FIG. 13, in step S809, the information processing apparatus 101 instructs the remote terminal 106 to display that the volume of the speaker should be set high because the volume is low. In response to the instruction, the CPU 201 of the remote terminal 106 displays the screen shown in FIG. 13 on the display unit.

  With the above processing, the utterance side can recognize whether the volume on the remote side is appropriate or large, and measures such as adjusting the position of the microphone can be taken.

  Also, by notifying the remote side, the remote user can appropriately adjust the speaker volume setting.

  In addition, since the utterance side is giving a lecture or the like at a volume appropriate for the utterance side, it is usually considered that the utterance side does not want to change the utterance side environment as much as possible. Therefore, if the volume on the remote side is low and the speaker volume setting is not the maximum, prompting the user to adjust the volume setting on the remote speaker makes it possible to adjust the volume on the remote side appropriately without changing the environment on the speaking side. It becomes possible to adjust to. On the other hand, when the volume setting of the speaker on the remote side is the maximum, since it is necessary to adjust on the utterance side, a notification is displayed to the utterance side.

  The program in the present invention is a program that causes a computer to execute the processes of FIGS. 3, 4, and 8. FIG. Note that the program in the present invention may be a program for each process in FIGS. 3, 4, and 8.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by reading and executing.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium recording the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  The present invention may be applied to a system constituted by a plurality of devices or an apparatus constituted by a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention. In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

DESCRIPTION OF SYMBOLS 101 Information processing apparatus 102 Speech side terminal 103 Speaker 104 Sound collection microphone 105 Speech microphone 106 Remote side terminal 107 Sound collection microphone 108 Speaker

Claims (9)

An information processing apparatus capable of communicating with a utterance side terminal and a remote side terminal,
Acquisition means for acquiring voice data from each of the utterance side terminal and the remote side terminal;
A determination unit that determines whether there is a difference in volume between the two by comparing the audio data acquired by the acquisition unit;
When it is determined by the determination means that there is a difference in volume, a notification means for notifying the utterance side terminal to that effect,
An information processing apparatus comprising: The determination means further determines whether or not a volume applied to the audio data acquired from the utterance side terminal is larger than a volume applied to the audio data acquired from the remote terminal,
2. The information processing apparatus according to claim 1, wherein the notification unit further notifies the determination unit that it is large when it is determined to be larger, and that it is small when it is determined as small. . An information processing apparatus capable of communicating with a utterance side terminal and a remote side terminal,
Storage means for storing the volume and the volume level in association with each other;
Obtaining means for obtaining audio data from the remote terminal;
A determination unit that determines whether or not a volume applied to the audio data acquired by the acquisition unit is appropriate based on a volume level stored in the storage unit;
Notification means for notifying the utterance side terminal and the remote side terminal of the determination result by the determination means;
An information processing apparatus comprising:   The sound volume setting determination means for determining the sound volume setting of a remote speaker when the determination means determines that the sound volume applied to the audio data acquired by the acquisition means is low. The information processing apparatus described. The notification means further includes
When it is determined by the volume setting determination means that the volume setting is maximum, the determination result by the determination means is notified to the utterance side terminal, and when it is determined that the volume setting is not maximum, the remote side terminal is notified. The information processing apparatus according to claim 4, wherein a determination result by the determination unit is notified. An information processing method in an information processing apparatus capable of communicating with an utterance side terminal and a remote side terminal,
The acquisition step of the information processing apparatus acquires the voice data from the utterance side terminal and the remote side terminal, respectively,
A determination step of determining whether there is a difference in volume between the two by comparing the audio data acquired by the acquisition step by the determination unit of the information processing apparatus;
When the notification unit of the information processing apparatus determines that there is a difference in sound volume by the determination step, a notification step of notifying the utterance side terminal to that effect,
An information processing method comprising: An information processing method in an information processing apparatus capable of storing a volume and a volume level in association with each other and communicating with an utterance side terminal and a remote side terminal,
An acquisition step in which the acquisition unit of the information processing apparatus acquires audio data from the remote terminal;
A determination step in which the determination unit of the information processing apparatus determines whether the volume applied to the audio data acquired by the acquisition step is appropriate based on the stored volume level;
A notification step in which the notification means of the information processing apparatus notifies the utterance side terminal and the remote side terminal of the determination result of the determination step;
An information processing method comprising: A program that can be executed in an information processing apparatus capable of communicating with a utterance side terminal and a remote side terminal,
Acquisition means for acquiring voice data from the utterance side terminal and the remote side terminal, respectively;
A determination unit that determines whether there is a difference in volume between the two by comparing the audio data acquired by the acquisition unit;
When the determination means determines that there is a difference in sound volume, the program functions as a notification means for notifying the utterance side terminal to that effect. A volume and a volume level are stored in association with each other, and is a program that can be executed in an information processing apparatus that can communicate with an utterance side terminal and a remote side terminal,
The information processing apparatus;
Obtaining means for obtaining audio data from the remote terminal;
A determination unit that determines whether or not a volume applied to the audio data acquired by the acquisition unit is appropriate based on a volume level stored in the storage unit;
A program that functions as notifying means for notifying the utterance side terminal and the remote side terminal of a determination result by the determination means.

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