JP2016153833A - Character evaluation support system and employment test system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a character evaluation support system capable of properly evaluating a job applicant's suitability to the position offered and his/her characters in an employment test by using an emotion detection technology based on voice.SOLUTION: Provided is a character evaluation support system which comprises: a voice data storage function 232a for recording conversation between an operator and a job applicant; a voice data extraction function 232b for selecting a plurality of particular conversation segments from the voice data stored in the voice data storage function 232a to extract the applicant's voice data corresponding to each of the selected conversation segments; and an emotion analysis function 232c for analyzing the applicant's emotions on the basis of each voice data extracted by the voice data extraction function 232b. By analyzing the applicant's emotions in answering each of the operator's questions, the applicant's suitability to the position offered and his/her characters can be properly evaluated.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a personality evaluation support system for evaluating the personality of a subject based on a voice call, and an employment test system using the personality evaluation support system.

  As is well known, in company recruitment tests, in addition to document screening and written tests, interviews are often conducted. In many cases, the interview examination of the recruitment examination is aimed at evaluating the suitability of the applicant for the type of job offered and the personality of the applicant by asking questions to the applicant. In particular, in recent years, due to the fact that the voluntary retirement rate of young employees has been on the rise, emphasis is placed on the suitability and personality of applicants rather than academic performance and results of academic achievement tests as selection criteria for recruitment examinations. In this sense, the importance of interview tests is increasing.

  For the same reason, a written examination (that is, an employment aptitude test) for judging the suitability and character of the applicant is also used in many employment tests.

  On the other hand, a technique for detecting the emotional state of a person (such as emotions) by analyzing the voice of a conversation or the like (see, for example, Patent Document 1 below) and an emotion identification function are mounted on a telephone. A technique for detecting the emotional state of a call partner and displaying the detection result (see Patent Document 2 below) is known.

International Publication No. 02/23534 Pamphlet Japanese Utility Model Publication No. 1-107240

  In recent years, job hunting support services by specialists have been steadily increasing. By using this service, students who are seeking employment can obtain various information for obtaining good results in the interview test, and receive training through the simulated interview test. For this reason, the applicant's behavior and the content of the remarks are standardized in the recruitment interview test, which tends to make it difficult to appropriately determine the appropriateness and character of each applicant.

  Similarly, with regard to the above-described employment aptitude test, since the job hunting support service conducts examination guidance and mock examinations, there is a tendency that applicants' answers are standardized and appropriate judgment is difficult.

  For these reasons, regarding the suitability and personality of applicants, the evaluation at the time of the recruitment examination often does not coincide with the evaluation at the workplace after recruitment.

  On the other hand, if the techniques of Patent Documents 1 and 2 are used, it is possible to know the emotional state of the other party through a telephone call. Since human emotions cannot be easily controlled by training or the like, recruiters in companies and the like can expect to appropriately determine the applicant's emotional state through a call. It is also convenient for applicants because there is no need to visit the interview venue.

  However, it is difficult to appropriately evaluate the suitability of the applicant for the recruiting job category and the personality of the applicant simply by judging the emotion during the call.

  An object of the present invention is to provide a personality evaluation support system for appropriately evaluating the suitability and personality of a subject using voice emotion detection technology and a recruitment test system using the personality evaluation support system. is there.

  In order to solve this problem, a personality evaluation support system according to the invention of claim 1 is a personality evaluation support system that supports personality evaluation of a subject based on a voice call between an operator and the subject, A voice data storage unit that stores voice data, a voice data extraction unit that selects a plurality of desired call areas from the voice data, and extracts voice data of the subject corresponding to the selected call areas; An emotion analysis unit that performs emotion analysis of the subject for each of the extracted voice data; and an evaluation result storage unit that stores the emotion analysis result of the emotion analysis unit for each of the extracted voice data. Features.

  In the personality evaluation support system according to the invention of claim 2, in addition to the configuration of claim 1, each of the selected plurality of call areas includes a question previously determined by the operator, And voice data of the response is extracted by the voice data extraction unit and used for emotion analysis of the emotion analysis unit.

  According to a third aspect of the present invention, the personality evaluation support system further includes an input unit for inputting the subjective evaluation of the operator corresponding to the selected plurality of call areas, in addition to the configuration of the first or second aspect. The evaluation result storage unit stores the emotion analysis result of the emotion analysis unit and the subjective evaluation of the operator in association with each other for the extracted plurality of call areas.

  The employment test system according to the invention of claim 4 evaluates the personality of the applicant using the personality evaluation support system according to any one of claims 1 to 3.

  According to the first aspect of the present invention, it is possible to select a plurality of desired call areas from the voice call between the operator and the subject, and to analyze the emotion of the subject for each selected call area. For this reason, since a test subject's emotion analysis can be performed according to the content of the conversation with an operator, the data for appropriately evaluating a test subject's suitability and character can be provided.

  According to the invention of claim 2, since it is possible to perform emotion analysis when the subject responds to the question that the operator has made in advance, the analysis results can be easily compared among a plurality of subjects. Thus, it is possible to provide very effective data for appropriately evaluating the suitability and character of the subject.

  According to the invention of claim 3, since personality evaluation can be performed in consideration of not only the analysis result of the emotion analysis unit but also subjective evaluation of the operator, it is easy to appropriately evaluate the appropriateness and personality of the subject. Become.

  According to the invention of claim 4, by applying the invention of claims 1 to 3 to the employment test system, it is possible to support the evaluation of the suitability for the recruiting job category in addition to the character of the subject.

It is a conceptual diagram which shows the whole structure of the character evaluation assistance system which concerns on Embodiment 1. FIG. It is a block diagram which shows the function structure of the character evaluation assistance system which concerns on the same Embodiment 1. FIG. It is a conceptual diagram which shows the example of a display screen of the character evaluation assistance system which concerns on the same Embodiment 1. FIG. It is a conceptual diagram which shows the example of a display screen of the character evaluation assistance system which concerns on the same Embodiment 1. FIG. It is a conceptual diagram which shows the example of a display screen of the character evaluation assistance system which concerns on the same Embodiment 1. FIG. It is a conceptual diagram which shows the example of a display screen of the character evaluation assistance system which concerns on the same Embodiment 1. FIG.

  Hereinafter, the personality evaluation support system according to Embodiment 1 of the present invention will be described by taking as an example the case where the present invention is applied to an employment test system that performs a personality evaluation test in an employment test.

  FIG. 1 is a conceptual diagram showing the overall configuration of the personality evaluation support system according to the first embodiment. FIG. 2 is a block diagram showing a functional configuration of the personality evaluation support system according to the first embodiment.

  As shown in FIG. 1, this employment test system 100 includes, for example, one management server 110, one administrator terminal 120, one or a plurality of operator terminals 130, and one or a plurality of units. Corporate user terminal 140. The management server 110 and each of the terminals 120, 130, and 140 are connected to each other via a communication network such as the Internet.

  The management server 110 is a server for managing information on a company (hereinafter referred to as “company user”) using the employment test system 100 and results of the employment test. As shown in FIG. 2, the management server 110 includes a user function unit 210 and an administrator function unit 220.

  The user function unit 210 receives information necessary for performing the personality evaluation test from the enterprise user terminal 140, stores and manages the information, and sends information such as a test result of the personality assessment test to the enterprise user terminal 140. provide. For this purpose, the user function unit 210 includes a company information editing function 211, a test taker information management function 212, and a test information search / browsing function 213.

  The company information editing function 211 displays a company information editing screen on the accessed company user terminal 140 and information on the company user (for example, company name, department name, person in charge name, contact e-mail address, telephone number, This is a function for inputting and updating a fax number and registering the company information in a database (not shown) in the management server 110.

  The test taker information management function 212 displays a test taker information management screen on the accessed corporate user terminal 140, and each test taker's information (for example, test group name, name, gender, scheduled test date, desired job type, supplementary information) Etc.), and the candidate information is registered in the database in the management server 110. Here, the “examination group name” is a name for distinguishing between the recruitment year and the new graduate recruitment test / mid-career recruitment test. A part of examinee information may be deleted using the examinee information management function 212. In addition, these examinee information is not input one by one using this examiner information management function 212, but, for example, using a CSV (Comma-Separated Values) file, the enterprise user terminal 140 collects the management server collectively. 110 may be transmitted.

  The test information search / browsing function 213 is a function for displaying information such as the test result of the personality evaluation test on the accessed corporate user terminal 140. For example, when the company user terminal 140 selects one of the test groups and requests to view the test results, the test information search / view function 213 first searches the database for applicants belonging to the test group. The name, test date, evaluation report creation date, and the like are displayed in a list on the screen of the company user terminal 140. Then, when an evaluation report of any applicant is selected on the company user terminal 140, the evaluation report is displayed on the screen.

  On the other hand, in the management server 110, the manager function unit 210 manages the entire information related to the personality evaluation test based on the operation of the administrator terminal 120. For this purpose, the functional section 220 for managers has a company management function 221, an examinee management function 222, an operator management function 223, and an administrator management function 224.

  The company management function 221 is a function for causing the administrator terminal 120 to display company user information. Further, by using this company management function 221, examinee information corresponding to the company user can be registered in the database from the above-mentioned CSV file or the like.

  The examinee management function 222 is a function for managing the above-mentioned examinee information and evaluation results of the personality evaluation test for each examinee and displaying them on the administrator terminal 120.

  The operator management function 223 causes the administrator terminal 120 to display an information management screen of an operator (that is, an examiner) who performs the personality evaluation test, and information on each operator (for example, name, presence / absence of contract expiration date, supplementary information) Etc.), and the operator information is registered in the database in the management server 110.

  The administrator management function 224 is a function for registering, editing, and managing the name, ID (Identification), password, and the like of a person who has been given access rights to the administrator function unit 210 of the management server 110.

  1 and 2, an operator terminal 130 is a terminal for an operator to browse and generate information related to the personality evaluation test. For this purpose, the operator terminal 130 has a test information search / browsing function 231, a voice analysis function 232, and an evaluation input function 233.

  The test information search / browsing function 231 is a function for extracting examinee information (name, test date, etc.) belonging to each test group from the database of the management server 110 and displaying it on the screen.

  The voice analysis function 232 creates personality evaluation data of the examinee based on the voice call when the operator makes a voice call with the examinee using the telephone (not shown) of the operator terminal 130. This is a function for adding to the examinee information stored in the database of the management server 110. For this purpose, the voice analysis function 232 has a voice data storage function 232a, a voice data extraction function 232b, and an emotion analysis function 232c.

  The voice data storage function 232a is a function for recording a voice call between the operator and the examinee. In the first embodiment, the operator's voice and the examinee's voice are individually recorded. However, when the voice data of the call is reproduced, the voice of the operator and the voice of the examinee are reproduced at the same time and can be heard as a conversation. The voice data storage function 232a may be provided in the operator terminal 130 or may be realized by connecting a recorder to the operator terminal 130.

  The voice data extraction function 232b is a function for selecting a plurality of desired call areas from the voice data stored in the voice data storage function 232a and extracting the examinee's voice data corresponding to each selected call area. . In the first embodiment, the contents of questions from the operator to the test taker are determined in advance, and the voice data corresponding to the test taker's response is respectively extracted from the call area corresponding to these questions. Extract at 232b.

  The emotion analysis function 232c is a function for analyzing the emotion of the examinee for each voice data extracted by the voice data extraction function 232b (described later). In addition, the emotion analysis function 232c also performs emotion analysis using the entire examinee's voice data. As will be described later, resistance to mental illness can be evaluated by performing emotion analysis on the entire audio data.

  The evaluation input function 233 is a function that displays an evaluation input screen on the operator terminal 130, causes the operator who has performed the personality evaluation test to input subjective evaluation, and adds it to the examinee information stored in the database of the management server 110. is there. This subjective evaluation is created and inputted for each examinee's voice data extracted by the voice data extraction function 232b (that is, a test taker's response to each question) and created for the personality test as a whole. There are things (described later).

  Next, the personality evaluation test using the employment test system 100 will be described in detail.

  In the personality evaluation test according to the first embodiment, the examinee is hesitant from the sales representative of the company user (recruitment company). On the other hand, an operator calls a test taker as a consumer who is considering purchasing a predetermined product, requests various explanations about the product, and asks questions about the explanation. The company user explains such role setting to each examinee in advance and gives a pamphlet, materials, etc. of the product. And the enterprise user asks the examinee to memorize / understand the contents of the pamphlet, materials, etc. before the personality evaluation test and prepare to be able to respond to any question.

  Here, the contents of the question (that is, question etc.) from the operator to the examinee are determined in advance. In the first embodiment, the personality evaluation test is divided into a plurality of scenes, and an emotion analysis of the examinee is performed for each scene (described later). However, the candidate is not informed about the contents of the question.

  In addition, the company user and the examinee consult in advance to determine the date and time of the personality evaluation test.

  The operator uses the test information search / browsing function 231 of the operator terminal 130 to view the examinee information, thereby confirming for each examinee the date and time when the personality assessment test is performed on each examinee. Then, when it is time to conduct the personality evaluation test, the operator calls the examinee from the telephone of the operator terminal 130.

  When the candidate takes the phone, a personality assessment test is started. This personality evaluation test is recorded from the start to the end by the voice data storage function 232a.

  As will be described below, in the personality evaluation test according to the first embodiment, the whole is divided into six scenes, and the conversation between the operator and the examinee is performed (see FIG. 3).

  First, in scene 1, the operator greets the examinee (that is, the sales person in charge of the company user) with his / her own name. In response to this, the examinee returns a greeting and makes a response such as asking for requirements.

  Next, in scene 2, the operator asks the examinee a question regarding the product. As a question of this scene 2, a question is selected that can be easily answered if the examinee memorizes and understands pamphlets and materials distributed in advance by corporate users. The candidate will respond to the question.

  Further, also in the scene 3, the operator asks the examinee a question regarding the product. However, as the question of this scene 3, a question that is not described at all in the above pamphlets or materials is selected. Again, the test taker responds to the question.

  Subsequently, in the scene 4, the operator makes a complaint about the product for which the explanation has been given to the examinee. Again, the test taker responds to the question.

  Thereafter, in the scene 5, the operator makes a statement to give up the examinee. Again, the test taker responds to the statement.

  Finally, in scene 6, the operator makes an inquiry to end the call. The examinee gives thanks in response to this statement and ends the call. Thereby, recording by the audio data storage function 232a is completed.

  When the call is finished, the operator reproduces the voice data stored in the voice data storage function 232a from the beginning.

  At this time, the waveform of the voice data of the operator and the examinee is individually displayed on the screen of the operator terminal 130 (see FIG. 4). On the screen of the operator terminal 130, the positions of the portion of the waveform diagram being reproduced at that time are indicated by monitor bars 301 and 302.

  The operator determines a call area corresponding to the above-described scene 1 from the contents of the call. Then, the start time and end time of the call area are designated by area designation bars 303a and 303b. Thereafter, the operator operates the operator terminal 130 to extract the examinee's voice data corresponding to the call area using the voice data extraction function 232b. Similarly, the voice data of the examinee is extracted for scenes 2-6.

  Each extracted voice data is sent to the emotion analysis function 232c in the operator terminal 130, respectively. The emotion analysis function 232c performs emotion analysis for each extracted voice data. In this emotion analysis, the levels of emotional components of normal feeling, joy, anger, sadness and excitement are detected from the voice data, and the emotional state of the examinee is determined based on these levels. At the same time, the personality of the examinee is evaluated and scored based on this determination result (see FIG. 3).

  In addition, the emotion analysis function 232c detects levels of emotional components such as normal mind, joy, anger, sadness, and excitement using the entire test subject's voice data, and evaluates the accuracy based on these levels. . This evaluation result is visualized as a pie chart or analysis result details (see FIG. 5). As is well known, emotional analysis of voice data for a predetermined time period can be used to evaluate the state of mental illness such as depression and the resistance to mental illness (see, for example, JP 2012-449 A). ).

  Further, the operator uses the evaluation input function 233 of the operator terminal 130 to input subjective evaluation and scoring results for each of the scenes 1 to 6 (see FIG. 3). Further, the operator uses this evaluation input function 233 to create a subjective evaluation for the entire personality evaluation test. The evaluation result is visualized as a radar chart or analysis result details (see FIG. 6).

  After that, the emotion analysis result and personality determination result by the voice analysis function 232 and the subjective evaluation result of the operator input by the evaluation input function 233 are sent to the management server 110, and as a result of the personality evaluation test, Added to candidate information. As a result, the personality evaluation test result is obtained (see FIGS. 3, 5, and 6), and the administrator terminal 120 and the corporate user terminal 140 are used by using the examinee management function 222 and the examinee information management function 212 of the management server. Can be viewed at. According to the first embodiment, the analysis result of the voice analysis function 232 can be easily compared with the subjective evaluation of the operator, so that it is easy to appropriately evaluate the suitability and character of the examinee.

  The corporate user compares the examiner information of each examinee to determine the employer. According to the first embodiment, the examinee's emotions and personality can be visualized using the voice analysis function 232, and thus comparison between examinees is easy. Furthermore, by visualizing the examinees' emotions and personality, it becomes easy to analyze the relationship between the evaluation contents at the time of the employment test and the evaluation at the workplace after the employment.

  As described above, according to the first embodiment, the voice data of the call area corresponding to the scenes 1 to 6 is extracted from the voice data of the examinee, and the emotion analysis of the examinee is performed for each call area. It can be performed. For this reason, since an examinee's sentiment analysis can be performed according to the content of the conversation with the operator, it is possible to appropriately evaluate the suitability and personality of the examinee for the desired job type.

  In the first embodiment, the case where the personality evaluation system of the present invention is used for the personality evaluation test of the employment test has been described as an example, but it goes without saying that the personality evaluation system of the present invention can also be used for personality evaluation for other purposes.

DESCRIPTION OF SYMBOLS 100 Recruitment test system 110 Management server 120 Manager terminal 130 Operator terminal 140 Corporate user terminal 210 Functional part for users 220 Functional part for administrators

Claims (4)

A personality evaluation support system for supporting personality evaluation of a subject based on a voice call between an operator and the subject,
A voice data storage unit for storing voice data of the voice call;
A voice data extraction unit that selects a plurality of desired call areas from the voice data and extracts the voice data of the subject corresponding to the selected call areas;
For each of the extracted voice data, an emotion analysis unit that performs emotion analysis of the subject,
For each extracted voice data, an evaluation result storage unit that stores the emotion analysis result of the emotion analysis unit;
A personality evaluation support system characterized by comprising: Each of the selected plurality of call areas includes a predetermined question by the operator, and a response of the subject to the question,
The voice data of the response is extracted by the voice data extraction unit and used for emotion analysis of the emotion analysis unit.
The personality evaluation support system according to claim 1. An input unit for inputting the subjective evaluation of the operator corresponding to the selected plurality of call areas;
The evaluation result storage unit stores the emotion analysis result of the emotion analysis unit and the subjective evaluation of the operator in association with each other for the extracted call areas.
The personality evaluation support system according to claim 1 or 2.   An employment test system for evaluating the personality of an applicant using the personality evaluation support system according to any one of claims 1 to 3.