JP2016139379A - Information processing apparatus and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To display an image different for each of users when a deficiency to be a cause of interruption of designated processing occurs.SOLUTION: An image forming apparatus 1 comprises: specification means 11 that specifies a user; detection means 12 that detects the occurrence of a deficiency to be a cause of interruption of processing designated by the user; first storage means 13 that stores a plurality of images showing operations to resolve the deficiency; second storage means 14 that stores, for each of the users, information identifying an image not displayed when the deficiency occurs from the plurality of images; and display means 15 that, when the occurrence of the deficiency is detected by the detection means 12, displays, from the plurality of images stored in the first storage means 13, images excluding the image identified by the information stored in the second storage means 14 for the user specified by the specification means 11.SELECTED DRAWING: Figure 1

Description

  The present invention relates to an information processing apparatus and a program.

  In Patent Document 1, in an image forming apparatus having a plurality of paper storage units, a person having a handicap is allowed to set a paper storage unit corresponding to a physical characteristic unique to a user as a paper feed destination. A technique is described that makes it difficult for paper jams to occur when using. Japanese Patent Application Laid-Open No. 2004-228561 provides a display device that displays operation guidance, a mode in which the operation guidance is sequentially shifted in units of one screen to grasp the overall flow of the operation, and a mode in which the operation guidance is switched by user input. Thus, a technique for improving user convenience is described.

JP 2012-155174 A JP-A-11-231729

  An object of the present invention is to display a different image for each user when a problem occurs that causes a designated process to be interrupted.

  An information processing apparatus according to claim 1 includes: a specifying unit that identifies a user; a detection unit that detects occurrence of a defect that causes a process specified by the user to be interrupted; and an operation for solving the defect A first storage unit that stores a plurality of images indicating the image, a second storage unit that stores, for each user, information for identifying an image that is not displayed when the malfunction occurs, and the detection unit When the occurrence of the malfunction is detected by the above, an image identified by the information stored by the second storage unit for the user specified by the specifying unit is selected from the plurality of images stored by the first storage unit. Display means for displaying the removed image.

  An information processing apparatus according to a second aspect of the present invention is the information processing apparatus according to the first aspect, wherein the receiving means accepts a first operation in which the user selects at least one image from images displayed by the display means; When the first operation is accepted, the image selected in the first operation is stored by the second storage unit so that the image is not displayed again when the trouble occurs next for the user. Updating means for updating information.

  The information processing apparatus according to claim 3 is the configuration according to claim 1 or 2, wherein the display unit displays the image on a touch panel, and the first operation specifies a position on the touch panel with a finger. And a movement of moving the finger in the first direction.

  An information processing apparatus according to a fourth aspect is the configuration according to the second or third aspect, wherein the display unit is configured to determine the user specified by the specifying unit from a plurality of images stored by the first storage unit. An image excluding the image identified by the information stored by the second storage means and a thumbnail of the image are displayed, and when the first operation is accepted, the thumbnail of the image selected in the first operation And thumbnails of images not selected in the first operation are displayed separately.

  The information processing apparatus according to claim 5 is the configuration according to claim 2 or 3, wherein the display unit is configured to select the user specified by the specifying unit from a plurality of images stored by the first storage unit. An image excluding the image identified by the information stored in the second storage means and a thumbnail of the image are displayed, the accepting means accepts the first operation on the thumbnail, and the display means When the first operation is accepted, an image that is a source of the thumbnail for which the first operation is accepted is not displayed before the defect is resolved.

  An information processing apparatus according to a sixth aspect is the configuration according to any one of the second to fifth aspects, wherein the display unit is specified by the specifying unit from a plurality of images stored by the first storage unit. An image excluding the image identified by the information stored in the second storage means and a thumbnail of the image are displayed on the touch panel on the touched user, and the accepting means designates the thumbnail on the touch panel with a finger And an operation of moving the finger in a second direction, receiving a second operation for the user to select at least one image from images displayed by the display means, and the updating means Even if the second operation is accepted, the information stored in the second storage means is not updated, and the display means accepts the second operation. When, wherein the thumbnail of the selected image in the second operation, that Indicate the thumbnail image that is not selected in the second operation.

  The information processing apparatus according to claim 7 is the configuration according to any one of claims 2 to 5, wherein the display unit is specified by the specifying unit from a plurality of images stored by the first storage unit. An image excluding the image identified by the information stored in the second storage means and a thumbnail of the image are displayed on the touch panel on the touched user, and the accepting means designates the thumbnail on the touch panel with a finger And an operation of moving the finger in a second direction, receiving a second operation for the user to select at least one image from images displayed by the display means, and the updating means Even if the second operation is accepted, the information stored in the second storage means is not updated, and the display means accepts the second operation. When, characterized in that it does not display before the image selected by the second operation is defective said is eliminated.

  An information processing apparatus according to claim 8 is the configuration according to any one of claims 1 to 7, wherein the first storage unit stores the plurality of images for each of a plurality of different defects. The second storage unit stores the information for each user and for each defect, and the display unit stores the defect in the first storage unit when the occurrence of a certain defect is detected by the detection unit. An image excluding an image identified by the user specified by the specifying unit and identified by the information stored in the second storage unit from the plurality of images is displayed.

  An information processing apparatus according to a ninth aspect is the configuration according to any one of the first to eighth aspects, wherein the plurality of images stored by the first storage unit perform an operation for solving the problem. It is characterized by being shown in the series.

  A program according to a tenth aspect includes a first storage unit that stores a plurality of images indicating an operation for solving a problem that causes a process specified by a user to be interrupted, and among the plurality of images, A step of specifying a user in a computer having second storage means for storing, for each user, information for identifying an image that is not displayed when a failure occurs, and when the occurrence of the failure is detected, the first storage The step of displaying an image excluding the image identified by the information stored in the second storage unit for the identified user from the plurality of images stored by the unit is executed.

According to the first aspect of the present invention, a different image is displayed for each user when a problem occurs that causes the designated process to be interrupted.
According to the second aspect of the present invention, the image selected in the first operation for a certain user is prevented from being displayed again when a failure occurs next time.
According to the third aspect of the invention, the first operation does not include an operation of designating a position on the touch panel with a finger and an operation of moving the finger in the first direction. The first operation can be performed intuitively.
According to the invention which concerns on Claim 4, the user can grasp | ascertain the log | history of 1st operation.
According to the fifth aspect of the present invention, it is possible to prevent the image that is the basis of the thumbnail for which the first operation has been received from being continuously displayed before the problem is solved.
According to the invention which concerns on Claim 6, the user can grasp | ascertain the log | history of 2nd operation.
According to the seventh aspect of the invention, it is possible to prevent the image selected by the second operation from being continuously displayed before the problem is solved.
According to the eighth aspect of the present invention, when a problem occurs, a different image is displayed for each user and for each problem.
According to the ninth aspect of the present invention, when a problem occurs, a different image is displayed for each user from among a plurality of images showing operations for solving the problem in time series.
According to the tenth aspect of the present invention, when a problem occurs, a different image is displayed for each user.

Block diagram showing functional configuration of image forming apparatus Block diagram showing hardware configuration of image forming apparatus Figure illustrating a guide image Figure illustrating the guidance screen Flowchart showing processing for displaying guidance screen by image forming apparatus The figure which illustrates non-display image identification information Diagram illustrating customization operation Diagram illustrating operation history Figure illustrating the updated guidance screen The figure which illustrates the non-display image identification information after an update Figure showing the guidance screen

  FIG. 1 is a block diagram showing a functional configuration of an image forming apparatus 1 according to an embodiment of the present invention. The image forming apparatus 1 is an information processing apparatus that functions as a copying machine, a printer, a scanner, and a facsimile. The image forming apparatus 1 includes a specifying unit 11, a detection unit 12, a first storage unit 13, a second storage unit 14, a display unit 15, a reception unit 16, and an update unit 17. The specifying unit 11 specifies a user. The detection means 12 detects the occurrence of a failure (hereinafter simply referred to as “failure”) that causes the process designated by the user to be interrupted. “Process designated by the user” refers to a process in which an operation for starting the process is performed by the user among various functions (copy, print, scan, facsimile, etc.) provided by the image forming apparatus 1. Say. The defect includes, for example, a paper jam inside the image forming apparatus 1.

  The first storage means 13 stores a plurality of images (hereinafter referred to as “guide images”) indicating operations for solving the problem. The second storage unit 14 is information (hereinafter, referred to as “non-display image”) that identifies a guide image (hereinafter referred to as “non-display image”) that is not displayed when a malfunction occurs among the plurality of guide images stored in the first storage unit 13. “Non-display image identification information”) is stored for each user. When the detection unit 12 detects the occurrence of a malfunction, the display unit 15 stores the user specified by the specifying unit 11 from the plurality of guide images stored by the first storage unit 13 by the second storage unit 14. The guide image excluding the non-display image identified by the non-display image identification information is displayed. The accepting unit 16 accepts an operation for the user to select at least one guide image from the guide images displayed by the display unit 15. When an operation for selecting a guide image is received, the update unit 17 receives the second storage unit 14 so that the selected guide image is not displayed again when a failure occurs next for the user who performed the operation. The non-display image identification information stored by is updated.

  FIG. 2 is a block diagram illustrating a hardware configuration of the image forming apparatus 1 according to the embodiment of the present disclosure. The image forming apparatus 1 includes a control unit 101, a storage unit 102, a display unit 103, an operation unit 104, an image reading unit 105, an image forming unit 106, a communication unit 107, and an image processing unit 108. It is a computer. Each unit of the image forming apparatus 1 is connected to a bus 109, and various data is exchanged via the bus 109. Note that the hardware configuration of the image forming apparatus 1 is not limited to the configuration shown in FIG.

  The control unit 101 is a unit that controls the operation of each unit of the image forming apparatus 1. The control unit 101 includes an arithmetic processing device such as a CPU (Central Processing Unit) and a storage medium (main storage device) such as a ROM (Read Only Memory) and a RAM (Random Access Memory). The CPU reads a program stored in the ROM and the storage unit 102, and executes the program using the RAM as a work area. By executing the program in this way, the control unit 101 forms an image on a sheet, reads an image from a document, generates image data, communicates with other devices via a communication line, and the like. Is realized.

  The storage unit 102 is a means for storing data. The storage unit 102 includes a storage medium (auxiliary storage device) such as a hard disk or a flash memory, and stores data received by the communication unit 107, data generated by the image forming apparatus 1, and the like. In addition, the storage unit 102 may include a removable storage medium (removable medium) such as a so-called memory card or USB memory, and a unit for reading / writing data from / to the storage medium. In the present embodiment, the storage unit 102 stores a guide image, non-display image identification information, and an explanation about an operation indicated by the guide image (hereinafter referred to as “operation explanation”).

  The display unit 103 includes a display device such as a liquid crystal display or an organic EL (Electroluminescence) display, and a touch panel (touch screen) provided on the display. A menu screen for operating the image forming apparatus 1 is displayed on the display unit 103 under the control of the control unit 101. The display unit 103 also displays a screen (hereinafter referred to as “guidance screen”) for guiding the user to perform an operation for solving the problem when a problem occurs under the control of the control unit 101. Is done. The guidance screen includes a guidance image and an operation description. The contents of the guidance screen will be described later.

  In FIG. 2, the control unit 101 executing the display program for displaying the guidance screen is an example of the specifying unit 11 and the updating unit 17. The control unit 101 that executes a control program that controls the operation of each unit of the image forming apparatus 1 is an example of the detection unit 12. The storage unit 102 is an example of the first storage unit 13 and the second storage unit 14. The display unit 103 controlled by the control unit 101 executing the display program is an example of the display unit 15 and the reception unit 16.

  FIG. 3 is a diagram illustrating a guide image. A guide image Ga (Ga1 to Ga12) shown in FIG. 3 shows an operation for clearing a paper jam occurring in the image forming apparatus 1. In this example, guide images Ga1 to Ga12 show operations for clearing paper jams in time series. Guide images Ga1 to Ga4 indicate an operation for pulling out a part of the apparatus from the inside of the image forming apparatus 1. Guide images Ga5 to Ga8 show operations for confirming the position of the paper causing the paper jam. Guide images Ga9 to Ga12 indicate an operation for removing a paper that is jammed.

  FIG. 4 is a diagram illustrating a guidance screen. In this example, the guidance image Ga is displayed in the display area A1 of the guidance screen. The guide image Ga displayed in the display area A1 is switched to another guide image Ga at a predetermined timing. In the display area A2, an explanation of the operation indicated by the guide image Ga displayed in the display area A1 is displayed. The user grasps an operation procedure for solving the problem by looking at the display area A1 and the display area A2. In the display area A3 of the display unit 103, a thumbnail of the guide image Ga (an image obtained by reducing the guide image Ga) is displayed. In the present invention, the guide image Ga displayed in the display area A1 is customized according to the user's operation on the touch panel. Hereinafter, an operation for the user to customize the guide image Ga displayed in the display area A1 is expressed as a “customization operation”. In the customization operation, at least one guide image Ga is selected from the guide images Ga displayed on the guidance screen. In the present embodiment, the thumbnail in the display area A3 is used for a user to perform a customization operation. Details of the customization operation will be described later. In the example of FIG. 4, thumbnails that do not fit in the display area A3 are determined in advance by a predetermined operation, for example, the user swipes the display area A3 in a predetermined direction (the finger touching the display area A3 is determined in advance). Displayed in the display area A3.

  Refer to FIG. 2 again. The operation unit 104 includes operators (buttons, keys, etc.) for inputting data or instructions to the image forming apparatus 1, and supplies a control signal corresponding to the pressed operator to the control unit 101. Input of various instructions to the image forming apparatus 1 is performed by a user operating the touch panel of the display unit 103 or the operation unit 104.

  The image reading unit 105 is a unit that reads a document and converts it into image data. The image reading unit 105 includes an image reading device that optically reads a document and generates image data representing an image of the read document. The image reading unit 105 supplies the generated image data to the image processing unit 108.

  The image forming unit 106 is a unit that forms an image on a sheet. The image forming unit 106 includes an image forming mechanism that forms toner images of respective color components of Y (Yellow), M (Magenta), C (Cyan), and K (Black) on a sheet by electrophotography. The image forming mechanism is not limited to the electrophotographic method, and other recording methods such as an ink jet method may be used.

  The communication unit 107 is means for transmitting and receiving data. The communication unit 107 is connected to a communication line (not shown) and functions as a communication interface that communicates with an external device.

  The image processing unit 108 is a unit that performs image processing on image data. The image processing here is, for example, color correction or gradation correction. When the print function is executed in the image forming apparatus 1, the image processing unit 108 supplies the image data subjected to the image processing to the image forming unit 106.

  Note that various sensors (not shown) are provided inside the image forming apparatus 1 for detecting the occurrence of problems in each part of the image forming apparatus 1. These sensors do not output a signal when no malfunction occurs, and output a signal when a malfunction occurs. The control unit 101 detects the fact that a failure has occurred and the content of the failure based on signals from these sensors.

  FIG. 5 is a flowchart illustrating processing in which the image forming apparatus 1 displays a guidance screen. The following processing is started when the control unit 101 detects the occurrence of a malfunction. In step S <b> 1, the control unit 101 identifies a user who is using the image forming apparatus 1. Specifically, the image forming apparatus 1 authenticates the user when the user starts using the image forming apparatus 1, and the authenticated user identifier (user ID) is stored in the RAM. The control unit 101 identifies the user by reading this user ID from the RAM.

  In step S2, the control unit 101 specifies a non-display image for the user specified in step S1. Specifically, the control unit 101 identifies the non-display image by referring to the non-display image identification information for the user specified in step S1 among the non-display image identification information stored in the storage unit 102. To do.

  FIG. 6 is a diagram illustrating non-display image identification information. In the present embodiment, the non-display image identification information is stored for each user and for each defect content. In FIG. 6, a paper jam A and a paper jam B are shown as the contents of the trouble. In this example, the paper jam A and the paper jam B are different from each other at the location where the paper jam has occurred. When the non-display image identification information shown in FIG. 6 is stored in the storage unit 102, if a paper jam A occurs when the user U2 is using the image forming apparatus 1, the identifiers Ga1 to Ga3, Ga5, and A guide image identified by Ga9 is specified as a non-display image. Further, when a paper jam A occurs when the user U3 is using the image forming apparatus 1, the guide images identified by the identifiers Ga1 to Ga3 and Ga5 to Ga10 are specified as non-display images. On the other hand, for the user U1, the non-display image identification information for the paper jam A has not been registered yet. This indicates that the user U1 has not yet performed the customization operation for the guidance image displayed when the paper jam A occurs. In this case, even if a paper jam A occurs when the user U1 is using the image forming apparatus 1, a non-display image is not specified.

  Refer to FIG. 5 again. In step S <b> 3, the control unit 101 displays a guidance screen on the display unit 103. In the present embodiment, the storage unit 102 stores a plurality of guide images for each of a plurality of different defects. The control unit 101 displays a guide image in the display area A1 in units of images from the plurality of guide images stored in the storage unit 102 for the trouble that has occurred, in the display area A1, and the guide image Are displayed in the display area A3. The control unit 101 also reads the description of the operation indicated by the guide image displayed in the display area A1 from the storage unit 102 and displays it in the display area A2. The control unit 101 displays a guidance screen until the problem is solved.

  In step S4, the control unit 101 determines whether or not a customization operation has been performed by the user. If it is determined that a customization operation has been performed (S4: YES), the control unit 101 moves the process to step S5. When it is determined that the customization operation has not been performed (S4: NO), the control unit 101 shifts the processing to step S7.

  FIG. 7 is a diagram illustrating the customization operation. In this embodiment, the customization operation is an operation in which the user selects a guidance image that is determined not to be displayed from the guidance images displayed on the guidance screen, and is performed by the following two methods. Is called. FIG. 7A shows the first customization operation, and FIG. 7B shows the second customization operation. In this example, the first customization operation is performed by dragging the thumbnail displayed in the display area A3 in the first direction d1 (that is, the position of the thumbnail on the touch panel is designated with a finger, and the finger is moved to the first customization operation). Moving in the direction d1). In the second customization operation, the thumbnail displayed in the display area A3 is dragged in the second direction d2 (that is, the position of the thumbnail on the touch panel is designated with a finger, and the finger is moved in the second direction d2). ). The first customization operation is a permanent operation in which the content of the operation is reflected in the combination of the guide images displayed on the display unit 103 even when a problem occurs from the next time, whereas the second customization operation is the second operation. The customization operation is a temporary operation in which the content of the operation is reflected in the combination of the guide images displayed on the display unit 103 only before the trouble that has occurred this time is resolved. The content of the first customization operation is reflected when the non-display image identification information is updated in step S8 described later. On the other hand, the content of the second customization operation is not reflected when the non-display image identification information is updated.

  Refer to FIG. 5 again. In step S <b> 5, the control unit 101 stores a customization operation history (hereinafter referred to as “operation history”) in the RAM.

  FIG. 8 is a diagram illustrating an operation history. In the operation history, the identifier of the guide image that is the basis of the thumbnail dragged in the customization operation and the drag direction are recorded. In the example of FIG. 8, the operation history is that the thumbnails of the guide image Ga1 and the guide image Ga5 are dragged in the first direction d1 (that is, the guide image Ga1 and the guide image Ga5 are selected by the first customization operation). The thumbnails of the guide image Ga2 and the guide image Ga3 are dragged in the second direction d2 (that is, the guide image Ga2 and the guide image Ga3 are selected by the second customization operation). Shows).

  Refer to FIG. 5 again. In step S6, the control unit 101 updates the guidance screen. Specifically, the control unit 101 refers to the operation history stored in the RAM, and controls the display unit 103 so that the guide image identified by the identifier recorded in the operation history is not displayed in the display area A1. . The control unit 101 also controls the display unit 103 so that the thumbnail of the guide image identified by the identifier recorded in the operation history and the other thumbnail are displayed separately in the display area A3. For example, when the operation history shown in FIG. 8 is referred to, the control unit 101 prevents the guide images Ga1, Ga2, Ga3, and Ga5 from being displayed in the display area A1, and also displays these guide images and other thumbnails. Are controlled to be displayed in the display area A3.

  FIG. 9 is a diagram illustrating the updated guidance screen. In FIG. 9, the thumbnail Tn1 dragged in the first customization operation and the thumbnail Tn2 dragged in the second customization operation are filled with diagonal lines in different directions. In this way, the thumbnails dragged in the customization operation are displayed separately from other thumbnails, so that the user identifies which thumbnail has been customized. Further, the thumbnails dragged in the first customization operation and the thumbnails dragged in the second customization operation are displayed separately from each other, so that the user can perform the first customization operation and the first customization on these thumbnails. Identify which of the two customization operations has been performed. In the guidance screen shown in FIG. 9, the guide image that is the basis of the thumbnail Tn1 and the thumbnail Tn2 is not displayed in the display area A1.

  Again referring to FIG. In step S7, the control unit 101 determines whether or not the problem has been solved. Specifically, the control unit 101 determines that the problem has been resolved when output of signals from various sensors for detecting the occurrence of the problem is stopped. When it is determined that the problem has been resolved (S7: YES), the control unit 101 ends the display of the guidance screen, and the process proceeds to step S8. When it is determined that the problem has not been resolved (S7: NO), the control unit 101 moves the process to step S4.

  In step S8, the control unit 101 updates the non-display image identification information. Specifically, the control unit 101 updates the non-display image identification information about the user who uses the image forming apparatus 1 using the operation history stored in the RAM.

  FIG. 10 is a diagram illustrating the non-display image identification information after the update. In FIG. 10, a paper jam A occurs when the user U1 is using the image forming apparatus 1, and the non-display image identification information shown in FIG. 6 is updated using the operation history shown in FIG. Show the state. In this example, the identifier Ga1 and the identifier Ga5 are newly registered as the non-display image identification information about the paper jam A by the user U1. Of the identifiers included in the operation history shown in FIG. 8, identifiers Ga2 and Ga3 are identifiers of the guide image selected by the second customization operation, and the non-display image identification information is updated in step S8. It is not reflected when

  FIG. 11 shows a case where a paper jam A occurs when the user U1 is using the image forming apparatus 1 in a state where the non-display image identification information shown in FIG. It is a figure which shows the guidance screen displayed when the paper jam A generate | occur | produces again about the user U1. In FIG. 11, in the display area A1, guide images obtained by removing the guide image Ga1 and the guide image Ga5 from the plurality of guide images Ga1 to Ga12 stored in the storage unit 102 for the paper jam A are displayed and displayed. In the area A3, thumbnails of these guide images are displayed (the thumbnails of the guide image Ga1 and the guide image Ga5 are not displayed).

  Through the above processing, the user drags the thumbnail displayed on the guidance screen, so that the combination of the guidance images displayed on the display unit 103 is customized for each user. Therefore, the user can omit from the guidance screen display of a guidance image that is not necessary when the user performs an operation for solving the problem.

  The present invention is not limited to the above-described embodiments, and various modifications can be made. Hereinafter, some modifications will be described. Two or more of the modifications described below may be used in combination.

(1) Modification 1
Problems that are displayed on the guidance screen are not limited to paper jams. For example, it is detected as a failure that replacement of consumables such as a toner cartridge, a drum cartridge (photoreceptor unit), and a fuser cartridge (fixing unit) has come, and the operation for replacing these cartridges is guided. A guidance screen may be displayed. In another example, out of paper may be detected as a failure, and a guidance screen for guiding operations for replenishing paper may be displayed.

(2) Modification 2
The display mode when the thumbnail dragged in the customization operation is displayed separately from other thumbnails is not limited to the mode shown in the embodiment. For example, the thumbnail dragged in the customization operation may be distinguished from another thumbnail by changing the color, size, shape, pattern, or the like of the thumbnail dragged in the customization operation as compared to before the drag.

(3) Modification 3
The method for performing the customization operation is not limited to the method described in the embodiment. For example, the customization operation may be performed by dragging and dropping a thumbnail displayed in the display area A3. Note that “drop” here means releasing the dragged finger. In this case, whether the first customization operation or the second customization operation is performed may be identified by the position where the dragged thumbnail is dropped.

  The target of the customization operation may not be the thumbnail displayed in the display area A3. A customization operation may be performed on the guide image displayed in the display area A1. For example, as the first customization operation, the guide image displayed in the display area A1 is dragged in the first direction, and as the second customization operation, the guide image displayed in the display area A3 is dragged in the second direction. May be.

  In the first customization operation and the second customization operation, the direction in which the thumbnail is dragged is not limited to the method described in the embodiment.

  The customization operation is not limited to the case where it is performed by the two methods described in the embodiments. For example, the image forming apparatus 1 may accept only the first customization operation described in the embodiment. In this case, the drag direction may not be recorded in the operation history.

In the customization operation, the user may select a guide image that the user determines to be displayed from the guide images displayed on the guidance screen.
The image forming apparatus 1 may store, for each user, an identifier of a guide image displayed when a problem occurs.

(4) Modification 4
The operation performed on the guidance screen is not limited to the customization operation. For example, an operation for canceling the customization operation (hereinafter referred to as “cancel operation”) may be performed on the guidance screen. The canceling operation is performed, for example, by the user tapping (tapping with a finger) the thumbnail that has been subjected to the customizing operation before the problem is solved. In another example, an operation for switching the guide image displayed in the display area A1 (hereinafter referred to as “switching operation”) may be performed on the guidance screen. The switching operation is performed, for example, when the user taps a thumbnail displayed in the display area A3.

(5) Modification 5
The image forming apparatus 1 may operate in two operation modes: a first operation mode that accepts a customization operation for the guidance screen and a second operation mode that does not accept a customization operation. In this case, when the image forming apparatus 1 is in the second operation mode, all of the plurality of guide images stored in the storage unit 102 for the trouble that has occurred are displayed on the guidance screen, and the process shown in FIG. 5 is performed. Absent. Note that the operation mode of the image forming apparatus 1 may be individually set for each user, or may be set collectively for each apparatus of the image forming apparatus 1.

(6) Modification 6
In the present invention, the processing performed when the guidance screen is displayed is not limited to the processing shown in FIG. For example, when the image forming apparatus 1 displays the guidance screen, for the user specified in step S1, a predetermined period has elapsed since the date and time when the same problem as the current problem occurred last time. In that case, the process of step S2 may not be performed. In this case, all of the plurality of guide images stored in the storage unit 102 for the trouble that has occurred are displayed in the display area A1, and thumbnails of the guide images are displayed in the display area A3. As a result, when a predetermined period has elapsed from the date and time when the trouble occurred last time, and there is a high possibility that the user has forgotten the operation procedure for solving the trouble, the guidance image is displayed. The omitted guidance screen is prevented from being displayed.

(7) Other Modifications The layout of the guidance screen is not limited to the layout described in the embodiment. For example, when the number of guidance images displayed on the guidance screen falls below a predetermined threshold, the control unit 101 may display these guidance images side by side without displaying thumbnails on the guidance screen.
The form of the operation history and the non-display image identification information is not limited to the form described in the embodiment. The operation history may be in any form as long as it indicates the history of customization operations. The non-display image identification information may be in any form as long as the non-display image is identified. For example, the non-display image identification information may include an identifier of a guide image that is displayed when a problem occurs, instead of the identifier of the non-display image. In this case, among the plurality of guide images stored in the storage unit 102, a guide image other than the guide image identified by the identifier included in the non-display image identification information is specified as the non-display image.
The plurality of guide images may not indicate the operation for solving the problem in time series. For example, each guide image may indicate an operation for solving the problem in time series.

  The information processing apparatus that performs the processing according to the present invention is not limited to the image forming apparatus 1. The information processing apparatus may be any apparatus as long as the guidance screen is displayed when a problem occurs.

  In the embodiment, the program executed by the image forming apparatus 1 includes a magnetic storage medium (magnetic tape, magnetic disk (HDD, FD (Flexible Disk)), etc.), an optical storage medium (optical disk (CD (Compact Disk)), DVD (Digital). Versatile Disk))), a magneto-optical storage medium, a semiconductor memory (flash ROM, etc.), and the like may be provided in a state stored in a computer-readable storage medium. The program may be downloaded via a network such as the Internet.

  DESCRIPTION OF SYMBOLS 1 ... Image forming apparatus, 11 ... Identification means, 12 ... Detection means, 13 ... 1st memory | storage means, 14 ... 2nd memory | storage means, 15 ... Display means, 16 ... Reception means, 17 ... Update means, 101 ... Control part, DESCRIPTION OF SYMBOLS 102 ... Memory | storage part 103 ... Display part 104 ... Operation part 105 ... Image reading part 106 ... Image formation part 106, 107 ... Communication part 108 ... Image processing part 109 ... Bus

Claims (10)

An identification means for identifying the user;
Detection means for detecting the occurrence of a malfunction that causes the process specified by the user to be interrupted;
First storage means for storing a plurality of images indicating operations for solving the problem;
Second storage means for storing, for each user, information for identifying an image that is not displayed when the malfunction occurs among the plurality of images;
When the occurrence of the malfunction is detected by the detecting means, the user specified by the specifying means is identified by the information stored by the second storing means from the plurality of images stored by the first storing means. An information processing apparatus having display means for displaying an image excluding the image. Accepting means for accepting a first operation for the user to select at least one image from images displayed by the display means;
When the first operation is accepted, the image selected in the first operation is stored by the second storage unit so that the image is not displayed again when the trouble occurs next for the user. The information processing apparatus according to claim 1, further comprising an update unit that updates information. The display means displays the image on a touch panel,
The information processing apparatus according to claim 1, wherein the first operation includes an operation of designating a position on the touch panel with a finger and an operation of moving the finger in a first direction. . The display unit includes an image obtained by removing an image identified by information stored in the second storage unit for the user specified by the specifying unit from the plurality of images stored in the first storage unit, and the image When the first operation is accepted, the thumbnail of the image selected in the first operation and the thumbnail of the image not selected in the first operation are displayed separately. The information processing apparatus according to claim 2, wherein the information processing apparatus is an information processing apparatus. The display unit includes an image obtained by removing an image identified by information stored in the second storage unit for the user specified by the specifying unit from the plurality of images stored in the first storage unit, and the image And display thumbnails of
The accepting means accepts the first operation on the thumbnail;
3. The display device according to claim 2, wherein, when the first operation is received, the display unit does not display an image that is a source of the thumbnail for which the first operation is received before the defect is solved. 3. The information processing apparatus according to 3. The display unit includes an image obtained by removing an image identified by information stored in the second storage unit for the user specified by the specifying unit from the plurality of images stored in the first storage unit, and the image Are displayed on the touch panel,
The accepting unit includes an operation of designating the thumbnail on the touch panel with a finger and an operation of moving the finger in a second direction, and at least one image is displayed from the images displayed by the display unit. Accepting a second operation selected by the user;
The updating unit does not update the information stored in the second storage unit even when the second operation is accepted,
When the second operation is accepted, the display means distinguishes and displays the thumbnail of the image selected in the second operation and the thumbnail of the image not selected in the second operation. The information processing apparatus according to claim 2, wherein the information processing apparatus is an information processing apparatus. The display unit includes an image obtained by removing an image identified by information stored in the second storage unit for the user specified by the specifying unit from the plurality of images stored in the first storage unit, and the image Are displayed on the touch panel,
The accepting unit includes an operation of designating the thumbnail on the touch panel with a finger and an operation of moving the finger in a second direction, and at least one image is displayed from the images displayed by the display unit. Accepting a second operation selected by the user;
The updating unit does not update the information stored in the second storage unit even when the second operation is accepted,
6. The display device according to claim 2, wherein, when the second operation is received, the display unit does not display an image selected by the second operation before the defect is solved. 6. The information processing apparatus according to item. The first storage means stores the plurality of images for each of a plurality of different defects.
The second storage means stores the information for each user and for each defect,
When the occurrence of a certain trouble is detected by the detection means, the display means is a user specified by the specifying means from a plurality of images stored in the first storage means for the trouble, and about the trouble The information processing apparatus according to any one of claims 1 to 7, wherein an image excluding an image identified by information stored in the second storage unit is displayed. The information processing apparatus according to any one of claims 1 to 8, wherein the plurality of images stored by the first storage unit indicate operations for solving the problem in time series. First storage means for storing a plurality of images indicating an operation for solving a failure that causes a process specified by the user to be interrupted, and is not displayed when the failure occurs among the plurality of images A computer having second storage means for storing information for identifying an image for each user;
Identifying a user;
When the occurrence of the malfunction is detected, an image obtained by removing the image identified by the information stored in the second storage unit for the specified user from the plurality of images stored in the first storage unit is displayed. A program for executing the steps to be performed.

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