JP2016111624A - Terminal control device, terminal control method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To support an operation of an operation terminal that functions as a remote operation apparatus of a television broadcast receiver.SOLUTION: A terminal control device includes: a voice response part for performing automatic voice response to a received incoming call to specify a number inputted through the incoming call or the telephone number of a calling source of the incoming call; a specification part for specifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, stored in a first storage part in association with the inputted number or the telephone number; and a transmission part for transmitting a control instruction showing a display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified by the specification part.SELECTED DRAWING: Figure 4

Description

  The present invention relates to a terminal control device, a terminal control method, and a program.

  According to the White Paper on Information and Communications (2012 edition), “In the future, if elderly people can use ICT devices and services effectively, they will be able to improve their quality of life and expand the market. . " The same book also points out that “tablet terminals have the potential to increase the use of ICT by the elderly in terms of ease of use.” . In view of these indications, it is predicted that services for elderly people using tablet terminals will increase in the future.

  The present inventor himself has also conducted a demonstration experiment for using a tablet terminal as a remote controller for an STB (Set Top Box) of a gable television for the elderly. I realize that my life might be convenient.

  The home screen of the tablet terminal is customized so that buttons for STB remote control are displayed. When the button is operated, the tablet terminal transmits an infrared signal corresponding to the button to the STB by controlling an application installed in the tablet terminal. As a result, the tablet terminal can function as an STB remote controller.

JP 2009-188966 A

  However, the tablet terminal is not a STB dedicated remote controller but a general-purpose terminal, and can be used for various purposes such as sending and receiving mail and browsing the Web. Therefore, there is a possibility that an application screen different from the remote control application may be displayed due to an operation not intended by the user. In such a case, touching the home button can restore the home screen (that is, the screen for remote control), but elderly people unfamiliar with tablet terminals are confused by the display of a screen they have never seen. Therefore, there is a possibility that the home button cannot be touched or which one is the home button.

  Therefore, an object of one aspect is to support operation of an operation terminal that functions as a remote operation device for a television broadcast receiver.

  In one proposal, the terminal control device performs an automatic voice response to an incoming call, and specifies a number input via the phone or a phone number of the caller, and the voice response unit, A specifying unit for specifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with an input number or the telephone number; A transmission unit that transmits a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified by the unit.

  According to one aspect, it is possible to support operation of an operation terminal that functions as a remote operation device of a television broadcast receiver.

It is a figure which shows the system configuration example in embodiment of this invention. It is a figure which shows the hardware structural example of the terminal control apparatus in embodiment of this invention. It is a figure which shows the function structural example of the terminal control apparatus and operation terminal in embodiment of this invention. It is a figure which shows the function structural example of a terminal control part. It is a flowchart for demonstrating an example of the process sequence which a voice response part performs. It is a figure which shows the structural example of a terminal information storage part. It is a flowchart for demonstrating an example of the process sequence which a terminal control part performs. It is a figure which shows the structural example of a control information storage part. It is a flowchart for demonstrating an example of the process sequence which an operating terminal performs.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an example of a system configuration in the embodiment of the present invention. In FIG. 1, the user's home is the home of a cable television contractor (hereinafter referred to as “user”). The user home includes the telephone terminal 30, the operation terminal 20, the STB 50, and the like.

  The STB 50 is a cable television STB (Set Top Box). The STB 50 receives a television broadcast signal of cable television from the broadcasting facility 40 via the cable television network N3, and converts the signal into a signal that can be reproduced by the television connected to the STB 50.

  The operation terminal 20 is a smart device such as a tablet terminal or a smartphone, for example. In the present embodiment, operation terminal 20 functions as a terminal for remotely operating STB 50 (that is, as a remote controller (remote operation device) of STB 50). Specifically, an application program (hereinafter referred to as “remote control application”) for causing the operation terminal 20 to function as a remote controller is installed in the operation terminal 20. The home screen (initial screen) of the operation terminal 20 is customized so that buttons for remote control (for remote operation) of the STB 50 are arranged.

  The telephone terminal 30 is a landline telephone terminal or a mobile telephone terminal. The telephone terminal 30 is preferably a telephone terminal familiar to the user. In the present embodiment, the telephone terminal 30 is used when the user is confused by the operation of the operation terminal 20. For example, the telephone terminal 30 is used when a screen of an application different from the remote control application is displayed on the operation terminal 20 and the user cannot return the display screen of the operation terminal 20 to the home screen. . Specifically, when the user uses the telephone terminal 30 to call a predetermined telephone number, the display screen of the operation terminal 20 can be returned to the home screen. The predetermined telephone number may be notified to the user, for example, when contracting for cable television.

  For example, a user who is unfamiliar with a smart device used as the operation terminal 20 such as an elderly person is suitable for the present embodiment.

  On the CATV provider side, a broadcasting facility 40 and a terminal control device 10 are installed. The broadcasting facility 40 is a cable television broadcasting facility. The broadcast facility 40 is connected to the STB 50 installed in each user's home via a cable television network N3.

  The terminal control device 10 is a computer for supporting the operation of the operation terminal 20 by the user. The terminal control device 10 can perform telephone communication with the telephone terminal 30 at each user's home via the telephone network N1. The terminal control device 10 can also perform information communication with the operation terminal 20 at each user's home via the information communication network N2. The terminal control device 10 receives a call from the telephone terminal 30 via the telephone network N1. In response to the incoming call, the terminal control device 10 controls the operation terminal 20 via the information communication network N2 to return the display screen of the operation terminal 20 to the home screen.

  FIG. 2 is a diagram illustrating a hardware configuration example of the terminal control device according to the embodiment of the present invention. The terminal control device 10 in FIG. 2 includes a drive device 100, an auxiliary storage device 102, a memory device 103, a CPU 104, an interface device 105, and the like that are mutually connected by a bus B.

  A program for realizing processing in the terminal control device 10 is provided by the recording medium 101. When the recording medium 101 on which the program is recorded is set in the drive device 100, the program is installed from the recording medium 101 to the auxiliary storage device 102 via the drive device 100. However, the program need not be installed from the recording medium 101 and may be downloaded from another computer via a network. The auxiliary storage device 102 stores the installed program and also stores necessary files and data.

  The memory device 103 reads the program from the auxiliary storage device 102 and stores it when there is an instruction to start the program. The CPU 104 executes functions related to the terminal control device 10 in accordance with a program stored in the memory device 103. The interface device 105 is used as an interface for connecting to a network.

  An example of the recording medium 101 is a portable recording medium such as a CD-ROM, a DVD disk, or a USB memory. An example of the auxiliary storage device 102 is an HDD (Hard Disk Drive) or a flash memory. Both the recording medium 101 and the auxiliary storage device 102 correspond to computer-readable recording media.

  Note that the terminal control device 10 may be realized by a plurality of computers having hardware as shown in FIG. 2 and connected to each other via a network.

  FIG. 3 is a diagram illustrating a functional configuration example of the terminal control device and the operation terminal according to the embodiment of the present invention. In FIG. 3, the terminal control device 10 includes a voice response unit 11, a terminal control unit 12, and the like. Each of these units is realized by processing that one or more programs installed in the terminal control device 10 cause the CPU 104 to execute. The terminal control device 10 also uses a terminal information storage unit 13 and a control information storage unit 14. Each of these storage units can be realized by using the auxiliary storage device 102 or a storage device connected to the terminal control device 10 via a network.

  The voice response unit 11 receives a call from the telephone terminal 30 and performs an automatic voice response. For example, when the user's screen not intended by the user is displayed on the operation terminal 20 and the user does not know how to restore the operation terminal 20 as a remote controller of the STB 50, the user is predetermined. Call the phone number. The voice response unit 11 receives a call addressed to the predetermined telephone number. The voice response unit 11 may be realized using hardware such as a circuit or an existing automatic voice response device. The voice response unit 11 specifies the user ID based on the telephone number of the telephone terminal 30 that is the source of the incoming call. The user ID is identification information for identifying each user. In the present embodiment, a part of the telephone number (the last four digits) of the telephone terminal 30 is used as the user ID. However, the entire telephone number may be used as the user ID, or a number unrelated to the telephone number may be used as the user ID.

  The terminal control unit 12 executes a process for controlling the operation terminal 20 used by the user of the telephone terminal 30 that is the originator of the call received by the voice response unit 11. For example, the terminal control unit 12 transmits a control command indicating display of the home screen (transition or return to the home screen), a control command indicating restart, and the like to the operation terminal 20.

  The terminal information storage unit 13 stores identification information (hereinafter referred to as “terminal ID”) of the operation terminal 20 used by the user associated with the user ID in association with the user ID. The control information storage unit 14 stores information for controlling each operation terminal 20 (hereinafter referred to as “control information”). The control information includes a control command.

  On the other hand, the operation terminal 20 includes an STB operation unit 21, a control command execution unit 22, and the like. Each of these units is realized by processing that one or more programs installed in the operation terminal 20 cause the CPU of the operation terminal 20 to execute.

  The STB operation unit 21 is realized by a process that the remote control application causes the CPU of the operation terminal 20 to execute. That is, the STB operation unit 21 realizes the function of the remote control application.

  The control command execution unit 22 executes processing according to the control command transmitted from the terminal control device 10. For example, the control command execution unit 22 periodically transmits a control command inquiry to the operation terminal 20 to the terminal control unit 12. When a response including a control command is returned in response to the inquiry, the control command execution unit 22 executes a process according to the control command. Examples of such processing include display of the home screen (transition or return to the home screen), restart of the operation terminal 20, and the like.

  The terminal control unit 12 of the terminal control device 10 will be described in more detail. FIG. 4 is a diagram illustrating a functional configuration example of the terminal control unit. In FIG. 4, the terminal control unit 12 includes an incoming call notification reception unit 121, a terminal identification unit 122, a control information update unit 123, an inquiry reception unit 124, a control command transmission unit 125, an execution result reception unit 126, and a control information monitoring unit 127. Etc.

  The incoming call notification receiving unit 121 receives from the voice response unit 11 a notification indicating that a call for a predetermined telephone number has been received (hereinafter referred to as “incoming call notification”). The incoming call notification includes the user ID of the user related to the telephone. The terminal identification unit 122 identifies the terminal ID based on the user ID included in the incoming notification. The control information update unit 123 updates the control information related to the operation terminal related to the terminal ID specified by the terminal specifying unit 122. For example, a control command for the operation terminal 20 related to the terminal ID is included in the control information. The inquiry receiving unit 124 receives an inquiry (inquiry) of a control command that is periodically transmitted from each operation terminal 20. In response to an inquiry about a control command, the control command transmission unit 125 returns the control command when the control information is included in the control information of the operation terminal 20 that is the inquiry source. The execution result receiving unit 126 receives the execution result of the control command from the operation terminal 20 to which the control command is returned. The control information monitoring unit 127 periodically detects the control information stored in the control information storage unit 14 to detect the presence of the operation terminal 20 whose operation is illegal.

  Hereinafter, processing procedures executed by the terminal control device 10 and the operation terminal 20 will be described. FIG. 5 is a flowchart for explaining an example of a processing procedure executed by the voice response unit.

  When the voice response unit 11 receives a call addressed to a predetermined telephone number from the telephone terminal 30 (S101), the voice response unit 11 initializes a re-input flag to 0 (S102). The re-input flag is a flag variable for determining whether or not the user ID is re-input via the telephone terminal 30 in the subsequent step. When the telephone number is not notified in the telephone (No in S103), the voice response unit 11 reproduces a voice guidance that requests input of the last four digits (user ID) of the telephone number (S104). When a user ID is input to the telephone terminal 30 according to the voice guidance (Yes in S105), the voice response unit 11 refers to the terminal information storage unit 13 to determine whether or not the user ID exists. Determine (S106).

  FIG. 6 is a diagram illustrating a configuration example of the terminal information storage unit. As illustrated in FIG. 6, the terminal information storage unit 13 stores the terminal ID of the operation terminal 20 used by the user associated with the user ID in association with each user ID. Note that the information stored in the terminal information storage unit 13 may be extracted from customer management information of a cable television company that is managed separately. Alternatively, the terminal information storage unit 13 may store the customer management information itself.

  On the other hand, when the telephone number is notified in the incoming call (Yes in S103), step S106 may be executed without executing steps S104 and S105. In this case, the user ID can be specified based on the telephone number.

  If the user ID specified based on the input user ID or telephone number is not stored in the terminal information storage unit 13 (No in S106), the voice response unit 11 determines whether the re-input flag is 1 or not. Is determined (S107). When the re-input flag is 0, that is, when the user ID input error is the first time (No in S107), the voice response unit 11 updates the re-input flag to 1 (S108), and after step S104 repeat. As a result, the user ID is re-input.

  On the other hand, when the re-input flag is 1, that is, when the user ID is input for the second time (No in S107), for example, the voice response unit 11 connects the incoming call to the call center and calls the operator. (S109). In this case, when the operator interacts with the user, the correct user ID may be input by the operator. As shown in the flowchart, steps S107 and S108 may be executed even when the telephone number is notified in the incoming call. For example, there is a possibility that a user makes a call from a telephone terminal 30 having a telephone number whose last four digits are stored in the terminal information storage unit 13 as a user ID. This is because the significance of giving the user an opportunity to input is recognized.

  When the user ID input in step S104 or the user ID specified from the telephone number is stored in the terminal information storage unit 13 (Yes in S106), the voice response unit 11 sends an incoming call notification to the terminal control unit 12 (S110). The incoming notification includes the input or specified user ID. Subsequently, the voice response unit 11 reproduces a reception completion message and ends the call (S111).

  In the processing procedure of FIG. 5, it is accepted that the user is confused about the operation of the operation terminal 20 simply by receiving a call. In general, in an automatic voice response, a menu or the like is presented and a selection is made from the menu, but the voice response unit 11 of the present embodiment reduces the operation burden on the user such as an elderly person as much as possible. Therefore, the incoming call is interpreted as a notification that the operation of the operation terminal 20 is confused.

  Then, the process procedure which the terminal control part 12 performs is demonstrated. FIG. 7 is a flowchart for explaining an example of a processing procedure executed by the terminal control unit.

  When the incoming call notification transmitted by the voice response unit 11 in step S110 in FIG. 5 is received by the incoming call notification receiving unit 121 (Yes in S201), the terminal specifying unit 122 sets the user ID included in the incoming call notification to the user ID. The corresponding terminal ID is specified (S202). Such a terminal ID can be specified with reference to the terminal information storage unit 13 (FIG. 6). Note that the terminal ID may be included in the incoming notification. That is, the voice response unit 11 may acquire a terminal ID corresponding to the user ID and include the terminal ID in the incoming call notification when confirming the presence of the user ID.

  Subsequently, the control information updating unit 123 updates the control information related to the identified terminal ID (hereinafter referred to as “target terminal ID”) among the control information stored in the control information storage unit 14 (S303). ).

  FIG. 8 is a diagram illustrating a configuration example of the control information storage unit. As shown in FIG. 8, the control information storage unit 14 stores control information in association with each terminal ID. The control information includes a final response date and time, a reception date and time, a control flag, and the like.

  The last response date and time is the date and time when a response was last made to an inquiry such as a control command from the operation terminal 20 related to the terminal ID. The reception date and time is the date and time when a call is received for the operation terminal 20 related to the terminal ID. The control flag is information indicating a control command for the operation terminal 20 related to the terminal ID, and the initial value is 0. “Control flag = 0” indicates that there is no control command.

  In step S303, the current date and time are stored in the reception date and time corresponding to the target terminal ID, and 1 is stored in the control flag. “Control flag = 1” indicates a home screen display command (transition command to the home screen). In addition, the final response date corresponding to the target terminal ID is initialized. For example, the value of the last response date is blank.

  When the inquiry reception unit 124 receives an inquiry about a control command from the control command execution unit 22 of any one of the operation terminals 20 (Yes in S204), the control command transmission unit 125 controls the operation terminal 20 that is the inquiry source. The value of the flag is acquired from the control information storage unit 14 (S205). Note that the inquiry of the control command includes the terminal ID of the operation terminal 20 that is the inquiry source. Therefore, the control command transmission unit 125 acquires the value of the control flag corresponding to the terminal ID from the control information storage unit 14.

  Subsequently, the control command transmission unit 125 includes the acquired value of the control flag in the response to the inquiry and returns it to the operation terminal 20 that is the inquiry source (S206). If the value of the control flag is 1, the return of the value of the control flag corresponds to transmission of a home screen display command. Subsequently, the control command transmission unit 125 updates the last response date and time stored in the control information storage unit 14 in association with the terminal ID included in the inquiry to the current date and time (S207).

  When the execution result receiving unit 126 receives information (success or failure) indicating the execution result of the control command together with the terminal ID from the operation terminal 20 to which the control command (control flag value) is returned (Yes in S208). ), The control information update unit 123 determines whether the execution result is success or failure based on the information (S209). When the execution result is successful (Yes in S209), the control information update unit 123 sets the value of the control flag stored in the control information storage unit 14 to 0 for the terminal ID received together with the execution result. Update (S210). As a result, the operation terminal 20 related to the terminal ID is not subject to the control command.

  On the other hand, when the execution result is unsuccessful (No in S209), the control information update unit 123 sets the value of the control flag stored in the control information storage unit 14 for the terminal ID received together with the execution result. It is determined whether or not 1 (S211). When the value of the control flag is 1 (Yes in S211), the control information update unit 123 updates the value of the control flag to 2 (S212). “Control flag = 2” indicates restart of the operation terminal 20. That is, in the present embodiment, first, a home screen display command is transmitted to the operation terminal 20, and when the home screen display fails, a restart command is transmitted. Note that the value of the control flag updated in step S212 (that is, the restart command) is returned to the operation terminal 20 in response to the next inquiry from the operation terminal 20 (S206). However, the value of the control flag may be returned as a response to the notification of the execution result.

  When the value of the control flag stored in the control information storage unit 14 is not 1 with respect to the terminal ID received together with the execution result, that is, when the value of the control flag is 2 (No in S211), restart It would have failed. In this case, the control information update unit 123 outputs an error (S213). For example, the terminal ID and a message indicating that the operation terminal 20 related to the terminal ID has failed to be restarted may be transmitted to a preset mail address. Alternatively, these pieces of information may be displayed on a predetermined display device. By doing so, for example, a predetermined person in charge of a cable television operator can support the user by visiting the user of the operation terminal 20 or calling the user.

  In addition, the control information monitoring unit 127 regularly records the reception date and time in the control information stored in the control information storage unit 14 (for example, for each loop in FIG. 7), and the final response date and time. Among the control information in which no is recorded, the control information whose elapsed time from the reception date to the current date is 5 minutes or more is searched (S214). In addition, the control information monitoring unit 127 records the final response date and time among the control information stored in the control information storage unit 14 and the control flag value is not 0. Control information whose elapsed time from the current date and time is 5 minutes or more is searched (S214). Note that the threshold of 5 minutes for the elapsed time is an example.

  When the corresponding control information is searched (Yes in S214), the control information monitoring unit 127 outputs an error together with the control information (S215). The error output method may be the same as in step S213. According to steps S214 and S215, for example, the operation terminal 20 in a state in which the control command inquiry cannot be transmitted to the terminal control unit 12 due to freezing or the like, or the startup fails in the process of restarting. It is possible to detect the operation terminal 20 or the like in a state where an inquiry cannot be transmitted to the control unit 12. The person in charge who confirmed the error can directly support such an operation terminal 20.

  Subsequently, a processing procedure executed by the operation terminal 20 will be described. FIG. 9 is a flowchart for explaining an example of a processing procedure executed by the operation terminal.

  The control command execution unit 22 periodically transmits a control command inquiry to the terminal control unit 12 (S301). The inquiry is received by the inquiry receiver 124 in step S204 of FIG. Subsequently, the control command execution unit 22 receives a response to the inquiry transmitted from the control command transmission unit 125 in step S206 of FIG. 7 (S302).

  When the value of the control flag included in the response is 1 (Yes in S303), the control command execution unit 22 tries to execute display of the home screen (transition or return to the home screen of the display screen) ( S304). When the display of the home screen is successful (Yes in S305), the control command execution unit 22 transmits information indicating the successful execution of the control command to the terminal control unit 12 (S306), and periodically repeats step S301 and the subsequent steps. . When the display of the home screen is successful (No in S305), the control command execution unit 22 transmits information indicating the failure to execute the control command to the terminal control unit 12 (S307), and periodically repeats step S301 and subsequent steps. .

  On the other hand, when the value of the control flag included in the response is 2 (Yes in S308), the control command execution unit 22 tries to execute the restart (S309). When the execution of the restart is successful (Yes in S310), the control command execution unit 22 transmits information indicating the successful execution of the control command to the terminal control unit 12 after the restart (S311). Repeat regularly. Note that the home screen is displayed on the operation terminal 20 after the restart. When the execution of the restart is successful (No in S310), the control command execution unit 22 transmits information indicating a failure to execute the control command to the terminal control unit 12 (S312), and periodically repeats Step S301 and the subsequent steps. .

  When the value of the control flag included in the response is 0 (No in S308), the special process is not executed, and step S301 and subsequent steps are periodically repeated.

  If the home screen display fails, the control command execution unit 22 may automatically restart the operation terminal 20 without waiting for a control command from the terminal control unit 12. In this case, step S308 and subsequent steps may not be executed.

  As described above, according to the present embodiment, a user who is confused by the operation of the operation terminal 20 makes a call to a predetermined telephone number, thereby changing or returning the display screen of the operation terminal 20 to the home screen. Can be made. The user can resume the operation of the operation terminal 20 from the familiar home screen. That is, even a user who is not familiar with the operation of the operation terminal 20 such as an elderly person can restore the state of the operation terminal 20 to a state familiar to him / her using a familiar telephone. Therefore, according to the present embodiment, it is possible to support the operation of the operation terminal 20 that functions as a remote controller (remote operation device) of a television broadcast receiver.

  In addition, for cable television operators, it is possible to expect a decrease in the opportunities that operators and the like have to deal with directly. As a result, the number of operators can be reduced, and a reduction in costs related to support of the operation terminal 20 can be expected.

  In the present embodiment, an example in which a menu is not presented to the user in the automatic voice response has been described. However, for example, display and restart of the home screen are presented as a menu, and a desired operation is selected by the user. Good. Other operations may be included in the menu. However, since a user who is not familiar with the operation terminal 20 such as an elderly person may be confused by the number of menus, it is desirable that the contents of the menu be simplified as much as possible.

  In the present embodiment, the STB 50 is an example of a cable television STB. However, the operation terminal functioning as a remote controller for other television broadcast receivers such as a television broadcast in an accommodation facility is described in this book. Embodiments may be applied.

  Further, the voice response unit 11 and the terminal control unit 12 of the terminal control device 10 may be realized by different computers.

  In the present embodiment, terminal specifying unit 122 is an example of a specifying unit. The control command transmission unit 125 is an example of a transmission unit. The terminal information storage unit 13 is an example of a first storage unit. The terminal ID is an example of terminal identification information. The execution result receiving unit 126 is an example of a receiving unit. The control information update unit 123 is an example of a storage processing unit. The control information storage unit 14 is an example of a second storage unit.

  As mentioned above, although the Example of this invention was explained in full detail, this invention is not limited to such specific embodiment, In the range of the summary of this invention described in the claim, various deformation | transformation・ Change is possible.

Regarding the above description, the following items are further disclosed.
(Appendix 1)
A voice response unit that performs an automatic voice response to an incoming call and identifies a number input via the phone or a phone number of the caller;
A specifying unit for specifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
A transmission unit that transmits a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified by the specification unit;
A terminal control device comprising:
(Appendix 2)
A receiving unit that receives terminal identification information of the operation terminal and information indicating success or failure of display of the initial screen from the operation terminal to which the control command has been transmitted by the transmission unit;
When the information received by the receiving unit indicates a failure in displaying the initial screen, the transmitting unit transmits a control command indicating restart to the operation terminal related to the terminal identification information received together with the information. To
The terminal control device according to appendix 1, wherein
(Appendix 3)
In association with the terminal identification information specified by the specifying unit, a storage processing unit that stores information indicating a display command of the initial screen in a second storage unit,
In response to the reception of the terminal identification information from the operation terminal, the transmission unit is associated with the terminal identification information, and information indicating the display command is stored in the second storage unit. To send a control command indicating the display of the initial screen,
The terminal control device according to supplementary note 1 or 2, characterized in that.
(Appendix 4)
Computer
Perform an automatic voice response to the incoming call, identify the number entered via the phone or the phone number of the caller,
Identifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
Transmitting a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified in the process of specifying the terminal identification information;
A terminal control method characterized by executing processing.
(Appendix 5)
Computer
Receiving the terminal identification information of the operation terminal and information indicating success or failure of display of the initial screen from the operation terminal to which the control command is transmitted in the process of transmitting;
When the information received in the receiving process indicates a failure to display the initial screen, a control command indicating restart is transmitted to the operation terminal related to the terminal identification information received together with the information.
The terminal control method according to appendix 4, wherein the process is executed.
(Appendix 6)
In association with the terminal identification information specified in the process of specifying the terminal identification information, the computer executes a process of storing information indicating the display instruction of the initial screen in the second storage unit,
The process of transmitting the control command indicating the display of the initial screen is based on the reception of the terminal identification information from the operation terminal, and the information indicating the display command is associated with the terminal identification information in the second storage unit. If stored, a control command indicating the display of the initial screen is transmitted to the operation terminal.
The terminal control method according to appendix 4 or 5, characterized in that:
(Appendix 7)
On the computer,
Perform an automatic voice response to the incoming call, identify the number entered via the phone or the phone number of the caller,
Identifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
Transmitting a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified in the process of specifying the terminal identification information;
A program characterized by causing processing to be executed.
(Appendix 8)
On the computer,
Receiving the terminal identification information of the operation terminal and information indicating success or failure of display of the initial screen from the operation terminal to which the control command is transmitted in the process of transmitting;
When the information received in the receiving process indicates a failure to display the initial screen, a control command indicating restart is transmitted to the operation terminal related to the terminal identification information received together with the information.
The program according to appendix 7, wherein the program is executed.
(Appendix 9)
In association with the terminal identification information specified in the process of specifying the terminal identification information, the computer is caused to execute a process of storing information indicating a display instruction of the initial screen in the second storage unit,
The process of transmitting the control command indicating the display of the initial screen is based on the reception of the terminal identification information from the operation terminal, and the information indicating the display command is associated with the terminal identification information in the second storage unit. If stored, a control command indicating the display of the initial screen is transmitted to the operation terminal.
The program according to appendix 7 or 8, characterized by the above.

DESCRIPTION OF SYMBOLS 10 Terminal control apparatus 11 Voice response part 12 Terminal control part 13 Terminal information storage part 14 Control information storage part 20 Operation terminal 21 STB operation part 22 Control command execution part 30 Telephone terminal 40 Broadcasting equipment 50 STB
100 drive device 101 recording medium 102 auxiliary storage device 103 memory device 104 CPU
105 Interface device 121 Incoming notification receiving unit 122 Terminal specifying unit 123 Control information updating unit 124 Inquiry receiving unit 125 Control command transmitting unit 126 Execution result receiving unit 127 Control information monitoring unit B Bus N1 Telephone network N2 Information communication network N3 Cable TV network

Claims (5)

A voice response unit that performs an automatic voice response to an incoming call and identifies a number input via the phone or a phone number of the caller;
A specifying unit for specifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
A transmission unit that transmits a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified by the specification unit;
A terminal control device comprising: A receiving unit that receives terminal identification information of the operation terminal and information indicating success or failure of display of the initial screen from the operation terminal to which the control command has been transmitted by the transmission unit;
When the information received by the receiving unit indicates a failure in displaying the initial screen, the transmitting unit transmits a control command indicating restart to the operation terminal related to the terminal identification information received together with the information. To
The terminal control apparatus according to claim 1. In association with the terminal identification information specified by the specifying unit, a storage processing unit that stores information indicating a display command of the initial screen in a second storage unit,
In response to the reception of the terminal identification information from the operation terminal, the transmission unit is associated with the terminal identification information, and information indicating the display command is stored in the second storage unit. To send a control command indicating the display of the initial screen,
The terminal control apparatus according to claim 1 or 2, characterized in that Computer
Perform an automatic voice response to the incoming call, identify the number entered via the phone or the phone number of the caller,
Identifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
Transmitting a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified in the process of specifying the terminal identification information;
A terminal control method characterized by executing processing. On the computer,
Perform an automatic voice response to the incoming call, identify the number entered via the phone or the phone number of the caller,
Identifying terminal identification information of an operation terminal for remotely operating a television broadcast receiver, which is stored in the first storage unit in association with the input number or the telephone number;
Transmitting a control command indicating display of an initial screen for remote operation of the receiver to the operation terminal related to the terminal identification information specified in the process of specifying the terminal identification information;
A program characterized by causing processing to be executed.

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