JP2016071580A - Affiliated store information provision system and information provision method thereof - Google Patents

Abstract

PROBLEM TO BE SOLVED: To collect, for an affiliated store of a credit card, evaluation information from a card settler and an accompanying person, who have actually used the store.SOLUTION: A store server of an affiliated store of a credit card company enables a user to perform a network settlement of a payment in an actual shop of the affiliated store with a credit card of the credit company. An affiliated store analysis server of the credit card company acquires evaluation information of the user in relation to the affiliated store at a time of the network settlement, and analyzes the collected evaluation information on the basis of a profile of the user registered in the credit card company. The evaluation information can be acquired not only from a settler who has settled the payment with the card but also from an accompanying person who has used the store together with the settler. A usage detail in which a usage amount is zero is sent to the accompanying person other than the settler. Comments included in the evaluation information include a public version opened to a public and a companion version only within companions, and addition and deletion thereto at a later date are allowed.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a member store information providing system for providing evaluation information for a member store from a credit card user and a method for providing the information.

  2. Description of the Related Art Conventionally, it has been widely performed to provide evaluation information for each store on a search site such as a restaurant on the Internet. When searching for a store that suits the purpose of use, the user often selects a store with reference to other people's evaluations and reviews written on this search site. However, there is a possibility that a person who received the intention of the store side may intentionally raise the evaluation of the store, or suppress inconvenient information on the store that is also the sponsor on the search site side. Evaluation information is not always reliable. Evaluation information on search sites can be used as reference information for management for stores, but if bad evaluations are received, the reputation may decline and sales may be affected, and there is a tendency to be concerned about the release of such information. There is also.

  Therefore, in Patent Document 1, in order to guarantee the objective validity of the evaluation, the store was actually used and the credit card usage details were displayed and used on the client terminal of the user who settled with the credit card. A system is disclosed in which an evaluation for a store is input, and the evaluation data is aggregated and provided to a client terminal.

  In addition, Patent Document 2 does not provide evaluation of the store directly by providing the user's honest feedback to the restaurant while making it private to a third party. In order to maintain, a system is disclosed that provides an assessment indirectly by providing a usage trend of the same others by the situation.

Japanese Patent Laid-Open No. 2002-7637 JP 2003-167971 A

  However, in the evaluation method described in Patent Document 1, since a user who has settled with a credit card evaluates the store after receiving the usage details of the card at a later date, It is often different from the evaluation I wrote while remembering after the sun. In addition, the evaluation can be entered only by the settlement person to whom the usage details are sent, and there is a problem that the co-seat who has not made the settlement cannot enter the evaluation even though the same store is used. It was. Moreover, although the method described in Patent Document 2 is a balance between the store side and the user, there still remains dissatisfaction that sufficient information is not disclosed to the user.

  Therefore, in view of the above problems, the present invention provides a system capable of collecting evaluation information from credit card merchants and attendees who actually use the store for credit card member stores. Objective.

  In order to solve the above problems, the member store information providing system of the present invention provides the following solution.

  A member store information providing system for providing information on a member store of a credit card company, wherein one or a plurality of computers constituting the member store information providing system performs accounting at the store of the member store for the credit card. Internet payment means for making payment online from a user's terminal with a company credit card, and at the time of the online payment, from the same person who used the member store together with the credit card payer and the payer Evaluation information acquisition means for acquiring evaluation information for a member store; and evaluation information analysis means for collecting the evaluation information and analyzing the evaluation information based on a profile of the user registered in the credit card company. It is characterized by providing.

  Further, in the member store information providing system, when the attendant is a member of the credit card company and is not the settlement person, the use amount of the day at the member store is shown in the card use details of the attendant. It is characterized by adding zero usage details.

  Further, in the member store information providing system, when the attendant is not a member of the credit card company, a usage statement with zero use amount at the member store on the day is transmitted to the attendee's email address. It is characterized by.

  In the member store information providing system, the evaluation information includes an evaluation point and a comment of the user with respect to the member store. It is characterized in that it includes a companion version published in.

  In the member store information providing system, the usage details include means for enabling addition and deletion to the evaluation information input by the user.

  In the member store information providing system, the analysis result provided by the evaluation information analyzing means can be accessed from a general user who is not a member of the credit card via a search site for searching store information. It is characterized by.

  In the member store information providing system, the store terminal installed in the member store includes means for recording a conversation of the user at the member store, and the information selected by the user from the record of the conversation. It is obtained as the evaluation information.

Further, the present invention is a member store information providing method for providing information of a member store of a credit card company, wherein the store server of the member store and the member store analysis server of the credit card company are connected via a network, The store server executes a step of making an online payment from a user's terminal with a credit card of the credit card company for accounting at an actual store of the member store, and the member store analysis server Obtaining the user's evaluation information for the member store from the credit card payer and the same person who used the member store together with the payer; and collecting the evaluation information; and Analyzing the evaluation information based on a profile of the user registered in a company;
It is characterized by performing.

  ADVANTAGE OF THE INVENTION According to this invention, the system which collects evaluation information from a card settlement person and a cousin by actually using the store with respect to the member store of a credit card is realizable.

It is a figure which shows the basic concept of the member store information provision system which concerns on embodiment of this invention. It is a figure which shows the function structure of the member store information provision system which concerns on embodiment of this invention. It is a figure which shows one flow of the payment information which concerns on embodiment of this invention, and evaluation information. It is a figure which shows the processing flow of evaluation information collection which concerns on embodiment of this invention. It is a figure which shows an example of the net payment screen and evaluation input screen which concern on embodiment of this invention. It is a figure which shows acquisition of the evaluation information by the conversation recording in the store which concerns on embodiment of this invention. It is a figure which shows the processing flow of utilization specification preparation which concerns on embodiment of this invention. It is a figure which shows an example of the use details screen of a settlement person and a cousin who concern on embodiment of this invention. It is a figure which shows an example of the evaluation information display screen linked from the usage specification which concerns on embodiment of this invention. It is a figure which shows an example of the analysis result display screen of the member store information site which concerns on embodiment of this invention.

  DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments for carrying out the present invention (hereinafter referred to as embodiments) will be described in detail with reference to the accompanying drawings. In the subsequent drawings, the same numbers or symbols are assigned to the same elements throughout the description of the embodiments. In the functional configuration diagram, an arrow between functional blocks represents a data flow direction or a process flow direction.

(Basic concept)
FIG. 1 is an image diagram showing a basic concept of a member store information providing system (hereinafter referred to as the present system) according to an embodiment of the present invention. As shown in the figure, a general user often inputs a keyword such as a restaurant from various search sites and searches for a store that matches the purpose of use. Then, information on stores that have been hit on such a search site is obtained, and evaluations and reviews of stores written on the search site are referred to. However, since information on such sites is not necessarily information from people who use the store, the system actually visits the store to receive products and services, and pays with a credit card. Collect only the performance information from the customers.

  For this reason, in this system, an “analysis button” is displayed on the information of each store displayed in the search result of such a search site, and when the searcher presses this analysis button, the “member store” operated by the credit card company is displayed. It jumps to the “information site” and allows objective analysis information (aggregated information) of the store to be seen. This analysis information is objective because it is information from a user who actually pays with a credit card (hereinafter referred to as card payment) at the store. In addition, since the card payer registers his / her profile (personal information) in the credit card company, analysis can be performed from various angles such as age, gender, residential area, occupation, and annual income. For example, in the example of the figure, the evaluation score of the store is displayed as an analysis result by age and gender. Of course, the evaluator's personal information is never disclosed.

  If a general user who is not a credit card member browses the analysis results and aggregate information of this member store information site through a search site affiliated with this system, and decides to use the store based on the analysis results You can make store reservations from this member store information site. If the general user himself is a user (member) of this credit card company's website, entering the member ID and password saves the trouble of inputting the address, name, contact information, etc. at the time of reservation.

  On the other hand, it is assumed that a store user who is a card member inputs evaluation information (including comments) when paying with a card at the time of transaction at a store. The evaluation information may be input from the payment screen of the terminal on the store side, but can also be input from the payment screen of the mobile terminal such as the user's own smartphone. That is, online payment at an actual store is enabled, and evaluation information is input from the online payment screen. By doing in this way, the evaluation information on the spot of the user who actually used the store can be obtained.

  In addition, the evaluation information can be provided not only by a settlement person but also by a friend, family, colleague, acquaintance, or the like who is present at the store with the settlement person. Even if the payer pays the price up to his / her attendee, the attendee can send the identifier (ID) of his / her mobile terminal to the store in the store so that the payer can receive the payment information. Can be received, the evaluation information can be input from the screen. You may receive the transfer of the input screen of evaluation information from a settlement person.

  By doing in this way, the evaluation from not only a settlement person but also a fellow person can be obtained at a time, and the data of evaluation information can be increased at a stretch. If the attendee is a member of the same card, the profile can be obtained. Furthermore, if you want to correct the evaluation at a later date, or if you want to add or delete a comment, you can access the member website provided by the credit card company from your home PC or tablet terminal, etc. You can inquire and evaluate from the usage details.

(Functional configuration)
FIG. 2 is a diagram showing a functional configuration of the member store information providing system (this system) according to the embodiment of the present invention. As shown in the figure, this system is typically called a member store analysis server 10 operated by a credit card company and a store site 20 (store server 20) operated by a store which is a member store of the credit card. ) And a card member site 30 which is a website for card members operated by the same credit card company and a member store information site 40 which is a portal site of the member store analysis server 10 are connected via the Internet or a dedicated network. Configured. Further, the existing search site 50 for searching store information and the member store information site 40 can be connected. However, the above-described functional configuration is an example and is not limited to such a configuration. For example, some or all of the functions of the member store analysis server 10 and the store server 20 may be integrated and configured by one or a plurality of computers.

  A general user who is not a member of the credit card can access this system via the search site 50 using the general user terminal 51. The card member can access the card member site 30 and the member store information site 40 through his / her terminal. Hereinafter, the terminal of the card user who has actually made a payment at the member store will be referred to as the “settlement terminal 31”, and the terminal of the same person who is present at the same store together with the card user will be referred to as the “seat terminal 41”. The settlement terminal 31 and the attendee terminal 41 may be collectively referred to as a user terminal. The attendee may be a member of the same credit card, a member of another credit card, or a person who does not have the credit card itself. However, it is assumed that the payer terminal 31 and the attendee terminal 41 are portable terminals such as smartphones and tablet terminals. Note that if the same person is a member of the same credit card, the same person terminal 41 may also serve as the settlement terminal 31.

  The store site 20 includes a reservation unit 201 that accepts customer reservations via the Internet, and a network payment unit 202 that can also make payments for purchased products and services via the Internet. As means for making an online payment, a payment screen is displayed on the user's mobile terminal or store terminal, and credit card information is input from the payment screen. If the store has been used before, credit card information or the like may be registered. Of course, other than the credit card, payment may be made by bank transfer, cash on delivery, electronic money, or the like, but the evaluation information in that case is not analyzed by the member store analysis server 10.

  In an actual store such as a restaurant, it does not support online sales, and therefore there are many cases where the home screen or the like is not provided with a payment screen for online payment. In that case, the online payment means 202 of the store site 20 is The credit card information and the amount charged to the customer (use amount) are transmitted to the member store analysis server 10, and the settlement means 101 of the member store analysis server 10 performs the subsequent settlement procedure and notifies the store side of the settlement result. You may do it.

  The store terminal 21 is a store-side terminal installed at a member store. In addition to presenting in-store information to customers, the store terminal 21 has a credit card reader function and a function for communicating with a customer's mobile terminal by short-range wireless communication. have. A customer who does not have a mobile terminal can make a payment by directly accessing the store site 20 without presenting a credit card, as well as making a payment by presenting a credit card via the store terminal 21. The store terminal 21 may also have a function of reading a barcode on a receipt at the time of payment. A plurality of store terminals 21 may be installed in the store and installed at store entrances, cashier counters, key points of passenger seats, key points, and may be carried by store clerks.

  The card member site 30 is a Web site for providing services for credit card members via the Internet, providing card usage details (Web usage details), changing payment methods such as installments and revolving, and registration. Provides services such as changing information and using points. In particular, in this system, the usage details display means 301 for displaying the Web usage details is important.

  The member store information site 40 acquires evaluation information for the store of the card payer from the payer terminal 31 or the store terminal 21. In the case of online payment, for example, the evaluation information is input together with payment information such as a card number and an expiration date from the card payment screen. At this time, there is no need to present a credit card, and it is possible to access the store site 20 from the store seat via the Internet and input settlement information. That is, it is assumed that online payment can be made for payment at a real store. If the user does not have a portable terminal, the credit card can be presented to the store as before, and the evaluation information can also be input from the display screen of the store terminal at that time.

  When a co-payee also makes a card payment together (in the case of split account), a payment screen is also displayed on the co-person's terminal, and evaluation information can be input in the same manner as described above. If the attendant does not make a card payment (when the payer is asked or replaced), he / she communicates with the mobile terminal of the attendant and the store terminal by Near Field Communication (NFC), etc. If the ID of the mobile terminal is transmitted to the store terminal, the evaluation information input screen can be received. This is shown in FIG.

  In the example of FIG. 3, Mr. A, Mr. B, Mr. C, Mr. D, and Mr. E visit a restaurant, and Mr. A pays the price by card settlement together at the time of accounting. In this case, each terminal communicates with the store terminal 21 in the following steps and notifies the store side that he / she is visiting the store.

  First, in step 1, the ID of each mobile terminal (user terminal) is transmitted to the store terminal 21. In step 2, at the time of accounting, the store terminal 21 transmits a settlement request including the billed amount to each terminal at the same time. Next, in step 3, when a payment request entrustment is received from the payer terminal 31 (in this case, Mr. A) of at least one payer among the customers, this terminal is recognized as the payer's terminal. The other terminal that has not accepted the payment request is recognized as the same person's terminal. When there are a plurality of settlement persons, the total settlement amount of each terminal is made to match the billing amount. Also, if everyone accepts the payment request, it will be divided equally. However, when there are a plurality of payers as described above, each payer is a member of the same type of credit card.

  When the payment is completed, the store terminal 21 notifies the member store information site 40 of the payment completion in step 4. In step 5, the member store information site 40 transmits an evaluation information input screen as a store evaluation request (questionnaire) to each terminal. Finally, in step 6, the evaluation information is transmitted to the member store information site 40 from each terminal that has received the evaluation request. In this way, evaluation information can be acquired from all the attendees.

  Returning to FIG. 2, the member store information site 40 includes evaluation information acquisition means 401 that acquires evaluation information from the mobile terminal of the customer or the store terminal 21 as described above. Then, the member store information site 40 delivers the acquired evaluation information to the member store analysis server 10.

  As shown in the figure, the member store analysis server 10 includes a settlement means 101, a use history DB 102, a customer information DB 103, a member store information DB 104, an evaluation information collection means 105, an evaluation information DB 106, and a fellow person extraction means 107. A usage statement creation means 108, an evaluation information analysis means 109, and an evaluation information analysis DB 110.

  The settlement means 101 performs necessary processing (authentication, check of limit of use, etc.) for settlement with a credit card in response to an online settlement request from the store site 20. Although not shown in the figure, the settlement unit 101 handles normal settlement by presenting a credit card at a cash register or the like. A case for which payment is completed is assigned a payment processing number and is recorded in the usage history DB 102 for each customer.

  The customer information DB 103 stores information registered by the customer with the credit card company. Registration information generally includes, for example, customer number (ID), name, address, telephone number, email address, gender, date of birth, withdrawal bank account, occupation, title, annual income, family structure, etc. is there.

  The member store information DB 104 stores registration information registered by the member store with the credit card company. The registration information includes information such as member store number (ID), name, address, representative, business type, homepage URL, business hours, and traffic access.

  The evaluation information collection unit 105 collects member store evaluation information from the evaluation information acquisition unit 401 of the member store information site 40 and stores it in the evaluation information DB 106 for each member store. At this time, the customer number for which the evaluation is input is also included.

  The attendee extraction unit 107 receives the settlement information from the settlement unit 101 and the evaluation information from the evaluation information collection unit 105, and extracts the attendee information for each settlement processing number. As for the information on the attendees, the number of users and the identification information of each person are acquired from the portable terminal ID of the attendees other than the settlement person included in the evaluation information. If the same person is a member of the same credit card, the customer number of the same person is also acquired from the customer information DB. If the person is not a member of the same credit card, a temporary identification number is given.

  The usage details creation means 108 reads the usage history DB 102 and creates a customer's card usage details (Web usage details) when an inquiry is received from a customer. The Web usage details at this time may include a GUI button or the like for referring to the evaluation information for each usage item. Further, the usage statement creation means 108 creates a “usage statement” with a usage amount of “zero” for the card member's attendant and adds it to the card usage statement of the attendee. Further, for the same person who is not a card member, a “usage detail mail” having a usage amount of “zero” is created and transmitted to the same person terminal 41 (indicated by a one-dot chain line in FIG. 2). This mail is also sent to the settlement person.

  When the attendee clicks on the “evaluation information button” of this usage statement or the URL included in the usage statement email, the usage date and time of the store, the settlement person, the attendance, and the evaluation and comments of the settlement person and the attendance are displayed. The The comment information may be provided as a public version that is open to the public and a peer version that is open to the public only. The companion version is disclosed only to the attendees and the like, and is not disclosed to other users. The attendees (including the settler) can input the addition or deletion of comments by looking at the evaluation information. In addition, a posting button to another SNS (Social Networking Service) site may be included so that information on stores and dishes and conversation contents between the fellows can be shared with friends other than the fellows. A specific example of this Web usage specification will be described later.

  The evaluation information analysis means 109 analyzes and sums up the evaluation information accumulated in the evaluation information DB 106 for each member store. The customer profile in the customer information DB 103 is used for this tabulation. For example, the evaluation score for the store can be classified by the customer's age, sex, annual income, and the like. The analyzed and aggregated evaluation information is stored in the evaluation information analysis DB 110 and is disclosed to members by the analysis result display means 402 of the member store information site 40. It can be accessed from a general user who is not a card member and from the search site 50. However, it goes without saying that personal information that can identify the evaluator is not included. A specific example of the evaluation analysis result screen will be described later.

  As described above, the functional configuration of the present system is merely an example, and one functional block (database and functional processing unit) may be divided or a plurality of functional blocks may be configured as one functional block. Good. Each function processing unit reads a computer program stored in a storage device such as a ROM (Read Only Memory), flash memory, SSD (Solid State Drive), or hard disk by a CPU (Central Processing Unit) built in the device This is realized by a computer program executed by the CPU. That is, in each function processing unit, this computer program reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area on a memory, and may be related in some cases. This is realized by controlling hardware (for example, an input / output device, a display device, and a communication interface device). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it simply means a collection of tables and files, and the internal structure of the database itself is not questioned.

(Evaluation information collection process)
FIG. 4 is a diagram illustrating a processing flow for collecting evaluation information. This process is a process mainly performed by the evaluation information collecting unit 105 of the member store analysis server 10. In the subsequent processing flow diagrams (flowcharts), the processing order of each step may be changed as long as the relationship between the input and output of each step is not impaired.

  The evaluation information collecting unit 105 first acquires the payment information from the payment unit 101 and the evaluation information from the member store information site 40 in step S10. Next, in step S11, it is checked whether there is evaluation information from the settlement person. If there is settlement person evaluation information, in step S12, the settlement person's profile is read from the customer information DB 103, and the obtained evaluation information is linked to the settlement person's profile and recorded in the evaluation information DB 106.

  Next, in step S13, the evaluation information collecting unit 105 acquires information about the attendees from the evaluation information. If there is no attendee or evaluation information from the attendee cannot be obtained (step S14: N), the processing is terminated as it is. If there is a fellow person and the evaluation information can be acquired, the process moves to step S15 to determine whether the fellow person is a member of the card. Whether you are a member of this card can be confirmed by having your cardholder enter your card number or registered phone number in the evaluation information. Alternatively, the settlement person may be requested to input information on the attendant.

  If the seated person is also a member of the card, in step S16, the profile of the seated person is read from the customer information DB 103, and the acquired evaluation information is linked to the profile of the seated person and recorded in the evaluation information DB 106. And the process of step S15 and step S16 is repeated with respect to all the other seated persons. In this way, the evaluation information collecting unit 105 stores the evaluation information of the member store input by the settlement person and the attendant together with the profile of the evaluator in the database.

  FIG. 5 is a diagram illustrating an example of an online payment screen at the store site 20 and an evaluation input screen at the member store information site 40. As already mentioned, in this system, even if it is a card payment for the use of an actual store, it is possible to make an online payment. Of course, it is also possible to present a credit card and make a settlement as usual. However, even in such a case, it is desirable that all be done on the screen of the online payment, taking into account the PIN number and the trouble of signing at the cash register, the trouble of having to fill in the questionnaire form, and the like.

  When performing online payment, the customer can access the payment screen of the store from his / her mobile terminal without presenting a credit card, and only enter necessary items from the online payment screen 200 as shown in the upper part of FIG. Is completed. If you register a credit card in the store, you can save the trouble of entering the card number.

  When the settlement is completed, an evaluation input screen 400 as shown in the lower part of FIG. 4 is transmitted to the settlement person's terminal. If there is an attendee, the same input screen is transmitted to the attendee's terminal. A similar input screen is displayed on the adjacent shop terminal 21 for the attendant who does not have a portable terminal. In either case, the settlement person and the attendant input items as illustrated from the transmitted evaluation input screen. The evaluation input screen 400 is an example of the evaluation information acquisition unit 401.

  In the example in the lower part of FIG. 4, it is desirable to have the user input from the evaluation input screen 400 transmitted to the settlement operator's terminal, such as the number of users present at the current store, the purpose of use, and the opportunity to know the store. Along with the input, the evaluation of each evaluation item is touched from the input area 401a to calculate an evaluation score for each item, and a free comment is input from the input area 401b. The evaluation input screen 400 is desirably displayed on the store terminal 21 having as large a screen size as possible so that it can be easily operated even by an elderly person. Further, if the store terminal 21 or the user's mobile terminal supports voice input, the comment may be input by voice. In addition, when the attendant is not a member of this card, an input field such as gender and age may be added to the evaluation input screen 400.

  In addition, for a customer who is not good at operating the terminal, the store clerk may input instead. At that time, the customer's age and the like may be entered by the store clerk. The information entered by the store clerk shall be transmitted after the customer confirms it. In addition, it is desirable to provide a “send to person” button 401c on the screen of the settlement person for those who are not present and who have not communicated their mobile terminal with the store terminal.

  However, for customers who are troublesome to input evaluation points or write comments one by one from the evaluation input screen 400 as shown in FIG. 5, another means for inputting evaluation information can be considered. For example, FIG. 6 is an image diagram showing acquisition of evaluation information based on in-store conversation recording. This figure shows the customer's conversation within the specified time at the store's banquet, etc. with the customer's permission. To do. Then, the customer selects the part he / she wants to convey to the store side by tracing on the screen, and the character information of the selected part is recorded as the evaluation information. At this time, it is possible to make it easy to select evaluation information by creating a summary of conversation using a known conversation analysis technique or deleting information unrelated to the store.

  Here, since the customer's portable terminal replaces the microphone, it can be identified from the ID of the portable terminal who has talked. Of course, it goes without saying that the conversation record itself is deleted immediately after the banquet. In the example of the figure, a state in which character information in the underlined portion of the conversation record is recorded as evaluation information is shown. The selection of the conversation record is another example of the evaluation information acquisition unit 401, and the present system can also acquire the evaluation information by such a unit.

(Usage details creation processing)
FIG. 7 is a diagram showing a processing flow for creating a usage statement. This process is a process mainly performed by the usage details creation unit 108 of the member store analysis server 10. In step S20, the usage details creation means 108 first acquires the customer's card usage history from the usage history DB 102, and acquires the member store evaluation information recorded in the usage history from the evaluation information DB 106. Next, in step S21, a usage statement is created from the usage history. At this time, the following processing is performed for each item (processing number) of the usage history.

  First, in step S22, the information on the same person corresponding to the process number of the usage history is acquired from the evaluation information. If there are no attendees (step S23: N), the process jumps to step S28. If there is a person present (step S23: Y), it is checked in step S24 whether the person present is a member of the card. In the case of a member of this card, in step S25, the member ID of the same person is specified, and the usage details with zero usage amount are added to the web usage details of the same person. The attendee can log in to the member site of the credit card company and check his / her Web usage details to know the usage information of the store where he / she is present but has not paid. From this Web usage specification, it is possible to know the evaluation information of the store of the self and other attendees.

  On the other hand, if the attendant is not a member of this card (step S24: N), in step S26, a usage statement with a zero usage amount is created as in the above case. In this case, the created usage statement is a member site. Instead of the screen format of, send directly to your colleagues by e-mail. The person's e-mail address can be acquired from the store terminal 21 that has communicated with the person's portable terminal or when the settlement person forwards the evaluation information to the person. When the attendee who receives this email clicks on the URL written there, the authority to temporarily access the member store analysis server 10 and view the evaluation information of the attendee is given, just like a card member. You can add or delete comments. Therefore, even if the member is not a member of the card, the attendant can obtain the same state as the member of the card with respect to the use history of the store where the person is present.

  In step S27, the processes in steps S24, S25, and S26 are repeated for all other attendees. Furthermore, in step S28, if there is an unprocessed item for all the usage history items, the process returns to step S22 and the same processing is repeated.

  In this way, the usage statement creation means 108 creates a usage history of the member site for the settler and the fellow member of the card, and direct mail to the fellow member who is not a member of the card. By transmitting, all attendees can share the same evaluation information.

(Screen example)
FIG. 8 is a diagram illustrating an example of a usage details screen for a settlement person and a fellow person. The upper part of FIG. 8 shows a usage statement screen 300 on the member site of the settlement person. The lower part of FIG. 8 shows a usage details screen 310 on the member site when the attendee is a member of the card. The same information can be obtained even if the attendee is not a member of this card.

  In the example of the usage details screen 300 in the upper part of FIG. 8, it is recorded in the usage details 302 that the card settlement of 43,200 yen was made at “XX Shinjuku Main Store” on August 10. "Evaluation information" 303 button is displayed on the right side of the usage details 302. When this button is pressed, evaluation information input at the store of the day as shown in FIG. 9 is displayed. In addition, it is possible to add / delete comments and post to other SNSs from the evaluation information screen. 8 is basically the same in the usage details screen 310 of the attendees in the lower part of FIG. 8, but the usage amount 312 on August 10 is zero. This indicates that the person was present but the bill was paid by another person.

  FIG. 9 is a diagram illustrating an example of a display screen of evaluation information linked from usage details. This screen is one of the screens provided by the member store information site 40 and is an accompanying function of the usage details display means 301. As shown in the figure, this screen is divided into upper and lower parts, and the upper screen 410 is open to general users. However, the screen 420 surrounded by a dotted line on the lower side is only for the participants (settlers and attendees) of the day. Published.

  On the screen 410, the evaluation points inputted by five family members at the store of the day are displayed in the form indicated by reference numeral 411. In addition, the comment input on that day is displayed in the form indicated by reference numeral 412. Two types of comments may be provided: a public version comment that is also open to general users and an internal version comment. Friend's version comment will be open to the participants of the day. In public comments, dates are not displayed to avoid personal identification. Any comment can be added by pressing buttons 413 and 422, and can be deleted by pressing buttons 414 and 423. However, only participants on the day can add or delete comments. When the “Post to SNS” buttons 416 and 425 are pressed, the contents of this screen can be posted to the SNS and shared with other friends who did not attend the meeting. In addition, when the buttons 415 and 424 are pressed, this store can be newly reserved. Although illustration is omitted, the screen 410 or 420 can be changed to an analysis result screen described in the next figure.

  FIG. 10 is a diagram illustrating an example of an analysis result display screen of the member store information site 40. The analysis result display screen 430 shown in the figure is an example of the analysis result display unit 402. As already described, since this system is based on the collection of the evaluation information of the creditor by credit card, it is possible to analyze the collected evaluation information at various angles for each profile of the settlement person. Specifically, the evaluation information is analyzed based on the settlement person's age, sex, residential area, annual income, occupation, and the like. In addition, since the date and time of use of the store, the amount of money used, the number of users, the purpose of use, and the like can be acquired from the evaluation information associated with the usage details, analysis using these information is also possible.

  A graph 431 shown in the upper part of FIG. 10 shows the overall evaluation score of the store by age and gender. The vertical axis of the graph can be displayed not only for comprehensive evaluation but also for food, price, store atmosphere, clerk, access, etc. In addition, the evaluation period displayed in the graph can also be specified as “Past 3 months”, “Past 6 months”, “Past 1 year”, “Specified year”, “All”, etc. This is useful when you want to see changes in evaluation over a long period of time. In addition to “by age and gender”, the horizontal axis of the graph can also specify “by season”, “by yearly income”, “by amount used”, “by number of users”, etc. throughout the year. By analyzing such evaluation information, the user of this system can selectively obtain not only average evaluation but also evaluation information of a user having common points with him.

  In addition, the analysis of the evaluation information can present useful data not only by the user but also by the store manager or the like. For example, a graph 432 in the middle of FIG. 10 is a graph showing how the average unit price of the customer changes depending on the number of users. In addition, a graph 433 in the lower part of FIG. 10 is a graph showing the number of times the customer is used by month. Store managers can make future sales strategies based on such data. Of course, only the amount of customers who have made payments with credit cards will appear in the analysis results, but if everyone comes to have credit cards in the future, the data will increase and become more useful management information. High nature.

(Effect of embodiment)
According to this system, it is possible to make online payments by credit card at the time of accounting at the actual store of the member store, and at the time of this online payment, the settlement person inputs the evaluation for the member store, so this store actually It is possible to obtain evaluations from users and attendees who use the service. The evaluation can be input not only by a settlement person who has settled with a credit card, but also by a person using the store together, so that more evaluation data can be collected. The evaluation result can be analyzed based on the profile registered with the user's credit card company. This analysis result can be browsed not only by a credit card member but also by a general user from a search site or the like.

  In addition, a web usage specification with a usage amount of zero is sent to a co-seat who is not a settlement person, and comments can be added or deleted from this web usage specification. There are two types of comments: the public version that is open to the public and the internal version that is open only to friends. Share to SNS is also possible. Moreover, for users who are troublesome to input evaluation information one by one, the evaluation information can be created from conversation records at the store.

  Therefore, the user of this system can utilize not only the review information based on the user's subjectivity but also the objective use result information as decision-making information when selecting a store. For credit card companies, it can be expected to attract customers to their Web pages and improve services for members. For member stores, the effect of attracting customers can be expected from highly reliable usage record information. In addition, useful data on management strategies can be obtained. In addition, for existing information search sites, the convenience of users can be expected to increase because of the increase in written information.

  In the above embodiment, the case where a credit card member store is typically a restaurant store has been mainly described. However, stores other than restaurants (for example, hotels, inns, travel agencies, transportation facilities) It is clear that the present invention can also be applied.

  As mentioned above, although this invention was demonstrated using embodiment, it cannot be overemphasized that the technical scope of this invention is not limited to the range as described in the said embodiment. It will be apparent to those skilled in the art that various modifications or improvements can be added to the above-described embodiments. Further, it is apparent from the scope of the claims that the embodiments added with such changes or improvements can be included in the technical scope of the present invention. In the above-described embodiment, the present invention has been described in the member store information providing system as a product invention. However, the present invention can also be understood as an invention of a member store information providing method.

10 member store analysis server 20 store site (store server)
21 Store terminal 30 Card member site 31 Settlement terminal 40 Member store information site 41 Passenger terminal 50 Search site 51 General user terminal 101 Settlement means 102 Usage history DB
103 Customer information DB
104 member store information DB
105 evaluation information collecting means 106 evaluation information DB
107 Attendee extraction means 108 Usage details preparation means 109 Evaluation information analysis means 110 Evaluation information analysis DB
200 Online payment screen of store site 201 Reservation means 202 Online payment means 300 Usage details screen of settlement person at member site 301 Usage details display means 310 Usage details screen of fellow members at member site 400 Evaluation information input screen 401 of member store information site Evaluation information acquisition means 402 Analysis result display means 410, 420 Evaluation information display screen of member store information site 430 Analysis result display screen of member store information site

Claims (8)

A merchant information providing system for providing information on a merchant of a credit card company,
One or a plurality of computers constituting the member store information providing system,
Internet payment means for making payments at the actual store of the member store from the user's terminal with a credit card of the credit card company;
Evaluation information acquisition means for acquiring evaluation information for the member store from the same person who used the member store together with the credit card settler and the settler at the time of the online payment;
Evaluation information analysis means for collecting the evaluation information and analyzing the evaluation information based on a profile of the user registered in the credit card company;
A member store information providing system characterized by comprising:   When the attendant is a member of the credit card company and is not the clearer, a use statement with zero use amount on the day at the member store is added to the card use statement of the attendant. The member store information providing system according to claim 1.   3. The usage statement with zero usage amount on the day at the member store is transmitted to the e-mail address of the member when the member is not a member of the credit card company. Merchant information provision system.   The evaluation information includes an evaluation point and a comment of the user for the member store, and the comment includes a public version to be disclosed to general users and a peer internal version to be disclosed only to the attendee or the fellow. The member store information provision system according to any one of claims 2 to 3.   5. The member store information providing system according to claim 3, wherein the usage details include means for enabling addition and deletion to the evaluation information input by the user.   6. The analysis result provided by the evaluation information analysis means can be accessed from a general user who is not a member of the credit card via a search site for searching store information. The member store information providing system according to any one of the above.   The store terminal installed in the member store includes means for recording a conversation of the user at the member store, and acquires information selected by the user from the record of the conversation as the evaluation information. The member store information provision system according to any one of claims 1 to 6. A method for providing information about a member store of a credit card company,
A store server of the member store and a member store analysis server of the credit card company are connected via a network,
The store server
Executing the step of making an online payment from the user's terminal with the credit card of the credit card company, the accounting at the actual store of the member store,
The member store analysis server
Obtaining the user's evaluation information for the member store from the same person who used the member store together with the credit card payer and the payer at the time of the net payment;
Collecting the evaluation information and analyzing the evaluation information based on a profile of the user registered with the credit card company;
A method for providing member store information, characterized in that