JP2016057938A - Order reception device, order reception method and order reception program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order reception device, an order reception method and an order reception program for receiving an order from any of items when receiving an order.SOLUTION: An order reception device provided with a display unit and a touch panel laminated on the display unit has an order processing means for: dividing a display region of the display unit into an oder reception region 50 for accepting an order from a client and an ordered list region 51 for list displaying the received orders; and generating an ordered display region for displaying the order from the client in the ordered list display region based on an input to the order reception region.SELECTED DRAWING: Figure 8

Description

  The present invention relates to an order reception apparatus, an order reception method, and an order reception program that enable quick input of order products from customers.

  2. Description of the Related Art Conventionally, when accepting an order from a customer at a store such as a coffee shop or a hamburger shop, there is an order acceptance device that accepts an item ordered by a customer from a menu screen displayed on an input screen with a touch panel.

  Patent Document 1 also describes an assortment of foods ordered by a previous customer among two customers who are crowded and a store clerk comes and goes in a store that sells fast food. When processing the customer's order reception in parallel, that is, when inputting the order data of the subsequent customer, there is food that is still being cooked with the food ordered by the previous customer, and the order data of the subsequent customer There is described a technique of displaying order data of food being cooked in a memo section when the customer is assembling the food being cooked before the completion of input.

JP-A-6-131368

  In the conventional order reception device, the store employee inputs the product after hearing the desired product name such as iced coffee from the customer, and then inputs the size of the large, medium or small product, Orders were received according to the procedure for entering quantities.

  At this time, the size of the product is determined depending on the customer, but there is also a customer whose product name is not determined, but in this case, the store employee holds input until the customer asks for the desired product name. After designating a product name, the product name and the size of the product are sequentially input, which may cause an input error.

  Even in the conventional apparatus as described in Patent Document 1, although the order contents of a plurality of customers are considered, the order input is the same as the conventional order receiving apparatus, and the order of input of the product name, size, and quantity is as follows. This is predetermined and causes an input error.

  The present invention is for solving such a problem, and an order reception device that can receive an order from any of a plurality of input items such as a product name, size, and quantity in an order reception device. An object is to provide an apparatus, an order receiving method, and an order receiving program.

The present invention provides an order receiving apparatus including a display unit and a touch panel laminated on the display unit.
The display area of the display unit is divided into an order reception area for receiving orders from customers and an ordered list area for displaying a list of received orders, and the order list display area is displayed based on an input to the order reception area. An order receiving apparatus characterized by comprising an order processing means for generating an ordered display area for displaying an order from a customer.

  The order processing means may display at least a product input button for inputting a product and a size input button for inputting the size of the product in the order receiving area.

  Further, according to the present invention, the order processing means generates an ordered display area for each order from a customer in the ordered list display area based on input of either the product input button or the size input button. It is characterized by doing.

Further, the present invention is an order receiving apparatus including a display unit, a touch panel stacked on the display unit, and an order processing unit for displaying customer order contents on the display unit.
An order display step for displaying orderable items;
An order receiving step for receiving input of order items as appropriate from a plurality of order items displayed by the order display step;
An order field creating step for creating an order field based on the order item selected in the order receiving step;
The order column display step created in the order column creation step;
An order receiving method, wherein the order column displayed in the order column displaying step includes an additional order receiving step for receiving an additional order item in the order receiving step.

  Further, the present invention allows an apparatus provided with a display unit, a touch panel stacked on the display unit, and an order processing unit for displaying customer order contents on the display unit to function as an order receiving device. This is an order receiving program.

  According to the present invention, since it is possible to accept an order from any item among a plurality of items that can be accepted, it is possible to prevent wrong orders from being accepted at the time of order acceptance from a customer, and to make an order from a customer. We can perform reception smoothly.

2 is a schematic diagram showing an external appearance of an order receiving device 20. FIG. 2 is a block diagram illustrating a configuration of an order receiving device 20. FIG. It is the flowchart 1 which shows the specific operation | movement of the order reception apparatus 20. 5 is a flowchart 2 showing a specific operation of the order receiving device 20. 6 is a flowchart 3 showing a specific operation of the order receiving device 20. 5 is a flowchart 4 showing a specific operation of the order receiving device 20. 6 is a flowchart 5 showing a specific operation of the order receiving device 20. It is an example of a display example of an order initial screen of the order receiving device 20. It is an example of the example of a display of the order middle screen 1 of the order reception apparatus 20. FIG. It is an example of the example of a display of the order middle screen 2 of the order reception apparatus 20. FIG. It is an example of a display example of the order halfway screen 3 of the order receiving device 20. It is an example of a display example of an order halfway screen 4 of the order receiving device 20. It is an example of a display example of an order completion screen of the order receiving device. It is an example of a goods master table. It is an example of an order data table.

  The first embodiment of the order receiving device according to the present invention will be described below.

  FIG. 1 is a perspective view showing a configuration of an order receiving apparatus 20 according to an embodiment of the present invention. FIG. 2 is a block diagram showing an electrical configuration of the order receiving device 20. The order receiving device 20 of the present embodiment is an order receiving device that is installed in a store such as a coffee shop or a hamburger shop and used when receiving orders from customers.

  The order receiving device 20 includes an operator side display device 1 that is a first display unit, a customer side display device 2 that is a second display unit, a touch panel 31 that is a first operation unit, and a keyboard 32 that is a second operation unit. The operation unit 3, the product code reading unit 4a, the magnetic card reader reading unit 4b, the CPU (Central Processing Unit) 7, the input device control unit 8, and the operator side display device which is the first display control unit Control unit 9, customer-side display device control unit 10 as a second display control unit, system RAM (Random Access Memory) 11, and data storage unit 12.

  The CPU 7 comprehensively controls the input device control unit 8, the operator side display device control unit 9, the customer side display device control unit 10, and the system RAM 11.

  The input device control unit 8 is controlled by the CPU 7, enables the product code reading unit 4a, the operation unit 3, and the language data storage unit 12, and includes product data included in the product code read by the product code reading unit 4a. The data input by the operation unit 3 is written into the system RAM 11 or the internal register of the CPU 7. The input device control unit 8 is realized by a south bridge, an I / O Control Hub (ICH), or the like.

  The product code reading unit 4a reads a product code attached to a product, and is realized by, for example, a barcode scanner that optically reads the product code. Here, the product code attached to the product is a bar code or the like converted into a code symbol, and is associated with product data such as a product number, a product name, and a unit price that are information about the product. The magnetic card reader reading unit 4b reads customer information stored in a point card or the like possessed by the customer.

  The data storage unit 12 stores various data, and is realized by, for example, an HDD (Hard Disk Drive), a flash ROM (Read only Memory), or the like. The data storage unit 12 includes a product master storage area 121 and an order data storage area 122.

  The touch panel 31 as the first operation unit is laminated on the surface of the display panel 1a of the operator side display device 1 and is formed integrally with the display panel 1a. The touch panel 31 is operated by an operator, a menu for receiving an order is displayed, and an operator's selection instruction is input.

  The keyboard 32 as the second operation unit is provided on the front surface of the main body housing 5 (the surface facing the front of the operator who performs the accounting work). The keyboard 32 is operated by an operator, and a determination instruction such as the number of products sold and an instruction to end the accounting work is input.

  In the present embodiment, the order receiving device 20 includes a receipt printing unit 6 provided in parallel with the keyboard 32 on the front surface of the main body housing 5. The receipt printing unit 6 prints information on the product purchased by the customer (for example, information such as product name, unit price, subtotal amount, total amount, etc.) on the receipt after the payment is completed.

  The system RAM 11 includes a program storage area 111. The program storage area 111 is an area for storing an application program for functioning as an order receiving device, and is controlled by the CPU 7. The order processing means is configured by the CPU 7 and the application program stored in the program storage area 111 of the system RAM 7.

  The operator side display device 1 includes a display panel 1a, and displays a product menu on the display panel 1a so as to be visible to the operator. When displaying the product menu, an image of the product may be displayed together with the product menu. The operator side display device 1 is realized by, for example, a liquid crystal display.

  The customer-side display device control unit 10 includes a display control RAM area 101 and controls the customer-side display device 2. The customer-side display device control unit 10 specifies the product displayed on the operator-side display device according to the customer's order and the product data included in the product code read by the product code reading unit 4a. 2 is displayed.

  The operator side display device controller 9 includes a display control RAM area 91 and controls the operator side display device 1. The operator-side display device control unit 9 causes the operator-side display device 1 to display the product data in the product master storage area stored in the data storage unit 12 as a menu screen.

  The customer-side display device 2 displays the product name and the amount of money that the customer wishes to purchase so that the customer can see it. The customer side display device 2 is realized by, for example, a liquid crystal display.

  3 to 7 are flowcharts showing the operation of the order receiving device 20 as an embodiment. The application program stored in the program storage area 111 of the system RAM 11 and the product master storage area 121 of the data storage unit 12 are shown. The data stored in the order data storage area 122 is controlled by the CPU 7.

  8 to 13 are diagrams showing display screen forms of the operator side display device 1 in the order receiving device 20. These are merely examples, and it goes without saying that various modifications can be made in the practice of the present invention.

  Based on FIG. 3 thru | or FIG. 7, the specific operation | movement as an order reception process of the order reception apparatus 20 is demonstrated.

  First, in step S1 of the flowchart 1 of FIG. 3, the store opening process of the order receiving device 20 is performed. Specifically, by turning on a power switch (not shown) of the order receiving device 20, the order receiving device 20 is started up and an application program is started.

  Next, in step S2, an initial order screen at the start of order input is displayed on the operator side display device 1, and the process proceeds to step S3.

  FIG. 8 is a diagram showing an order initial screen in step S2, in which the right half of the screen is an order reception area 50 for receiving orders from customers, and the left half of the screen is an order for displaying customer orders received by an operator. Complete list area 51, order reception area 50 includes category area 52 provided with a category input button for each type of drink such as “coffee” and “tea”, and drink sizes “S” and “M”. ”, A size area 53 provided with a size input button for each“ L ”, a menu area 54 provided with a product input button for each product classified into a certain category, and a topping product that can be topped for each product. A topping area 55 provided with a topping input button and a quantity input button for inputting an order quantity from a customer are provided. A quantity region 56 kicked consists confirm button 57.

  In this screen, “Coffee” is displayed as an initial screen as a category, and the “Coffee” button is highlighted. In this case, in the menu area 54, “Blend”, “American”, etc. are displayed as products of the Hot menu, and “Ice coffee”, “Ice latte”, etc. are displayed as products of the Ice menu. In the area 55, “milk”, “sugar” and the like are displayed.

  The order quantity from the customer can also be input from the keyboard 32.

  In the ordered list area 51, an order list area 58 for sequentially displaying products ordered by the customer, and a purchase price in which the subtotal amount, consumption tax, and total amount of the products purchased by the customer are displayed. And a display area 59.

  Next, in step S3, it is determined whether any input button displayed in the order reception area 50 has been touched, and thereafter, a standby state waiting for input is entered.

  Next, in step S4, it is determined whether or not the category button displayed in the category area 52 of the order receiving area 50 is touched. If yes, the process proceeds to step S5 and the touched category button is highlighted.

  For example, in the initial order screen of FIG. 8, the “coffee” button in the category area 52 of the order reception area 50 is highlighted, but when the “tea” button is touched, the “tea” button is highlighted. In step S6, the display is switched to the menu button related to tea, and the process returns to step S3.

  If No in step S4, the process proceeds to step S7 in the flowchart 2 of FIG. 4 to determine whether any product button displayed in the menu area 54 of the order reception area 50 is touched. If Yes, the process proceeds to step S8. The touched product button is highlighted, and if No, the process proceeds to step S14.

  Next, the process proceeds to step S9, in which addable topping buttons registered in the product master table of the selection menu shown in FIG. 14 are displayed in selectable colors, and other topping buttons are grayed out, and the process proceeds to step S10.

  The product master table of FIG. 14 is stored in the product master storage area 121 of the data storage unit 12, and for each product, the product name, product number, price, discrimination between hot and ice, and cup size are registered. Items that can be topped are registered in association with topping products.

  For example, in the product master table of FIG. 14, when the product is a blend, the product number is 101, the price is 350 yen, the distinction between hot and ice is Hot, and the cup size is S, there is no additional charge, M In the case of L, the additional charge is registered as 20 yen, and in the case of L, the additional charge is registered as 30 yen. As the topping product, the milk of the product number 501 and the sugar of the product number 502 are registered in association with each other as the topping product. Yes. In this table, “0” indicates that there is no price or no additional charge, and “−1” indicates that no price is set.

  Next, in step S10, it is determined whether an order field has been created on the left side of the display screen, that is, whether an order field for a customer has been created in the ordered list area 51. If so, the process proceeds to step S12.

  In step S11, since the contents of the order are heard from the customer for the first time, a customer order column is created in the ordered list area 51, and the process proceeds to step S12.

  In step S12, the order column created in step S11 is displayed in the ordered list area 51 based on the product touched in S7. The state of the screen at this time can be confirmed on the display of the order column 60 that the latte is input as the order product from the customer, as shown in the order halfway screen 1 of FIG. At this time, since the quantity is not designated by the customer, “not yet” is displayed as the quantity column, and “unknown” is also displayed in the amount column. In addition, if the quantity described later has already been specified, the product name is additionally displayed in the already created order field.

  Next, in step S13, the selected product is added to the order data.

  A specific example of the order data is as shown in FIG. 15, which is stored as an order data table in the order data storage area 122 of the data storage unit 12, and for each ordered product, the product number, quantity, amount, Hot or Ice. The cup size is registered, and a topping order is registered in association with a topping order. Note that FIG. 15 shows a state in which the order contents have been confirmed for two products. According to the order halfway screen 1 in FIG. 9, an order is placed only in the product number column of the order data table in FIG. The product number is entered, and the other fields are blank. In addition, it returns to step S3 after the process of step S13.

  Next, in step S14 of the flowchart 3 in FIG. 5, it is determined whether any topping button displayed in the topping area 55 of the order receiving area 50 has been touched. If Yes, the process proceeds to step S15 and the topping touched. The button is highlighted, and in the case of No, the process proceeds to step S21.

  Next, in step S16, it is determined whether any button has already been selected. If Yes, the process proceeds to step S19, and if No, the process proceeds to step S17.

  In step S17, the topping buttons registered in the product master table of the selection menu shown in FIG. 14 are displayed in selectable colors, the other topping buttons are displayed in gray, and the process proceeds to step S18.

  In step S18, since the order contents were heard from the customer for the first time, an order column for the customer is created in the ordered list area 51, and the process proceeds to step S19.

  In step S19, the order column created in step S18 is displayed in the ordered list area 51 based on the topping product touched in S14. The state of the screen at this time can be confirmed from the display in the order column that cream whipped is input as an order product from the customer, as shown in the order-in-progress screen 2 of FIG. At this time, since the product and quantity are not specified by the customer, “not entered” is displayed as the product field, “not yet” is displayed as the quantity field, and “not yet” is also displayed in the amount field.

  Next, in step S20, the selected product is added to the order data, and the process returns to step S3.

  Next, in step S21 of the flowchart 4 of FIG. 6, it is determined whether any size button displayed in the size area 53 of the order reception area 50 is touched. If Yes, the process proceeds to step S22 and the touched size is reached. The button is highlighted, and in the case of No, the process proceeds to step S24.

  Next, in step S23, it is determined whether or not any button has already been selected. If Yes, the process proceeds to step S26, and if No, the process proceeds to step S24.

  In step S24, the product buttons that match the size registered in the product master table of the selection menu shown in FIG. 14 are displayed in selectable colors, the other product buttons are displayed in gray, and the process proceeds to step S25.

  In step S25, since the order contents were heard from the customer for the first time, a customer order column is created in the ordered list area 51, and the process proceeds to step S26.

  In step S26, the order column created in step S25 is displayed in the ordered list area 51 based on the size touched in S21. The state of the screen at this time can be confirmed on the display of the order column 62 that the S cup is input as the order product from the customer, as shown in the order-in-progress screen 3 of FIG. At this time, since the product and quantity are not specified by the customer, “not entered” is displayed as the product field, “not yet” is displayed as the quantity field, and “not yet” is also displayed in the amount field.

  Next, in step S27, the selected product is added to the order data, and the process returns to step S3.

  Next, in step S28 of the flowchart 5 of FIG. 7, it is determined whether any quantity button displayed in the quantity area 56 of the order reception area 50 is touched. If Yes, the process proceeds to step S29 and the quantity touched. The button is highlighted, and in the case of No, the process proceeds to step S34.

  Next, in step S30, it is determined whether any button has already been selected. If Yes, the process proceeds to step S32. If No, the process proceeds to step S31.

  In step S31, since the order content was heard from the customer for the first time, an order column for the customer is created in the ordered list area 51, and the process proceeds to step S32.

  In step S32, the order column created in step S31 is displayed in the ordered list area 51 based on the quantity touched in S28. The state of the screen at this time can be confirmed on the display of the order column 63 that “1” is input as the quantity ordered by the customer, as shown in the order-in-progress screen 4 of FIG. At this point, the product and quantity are not specified by the customer, so “not entered” is displayed for the product, “1” is displayed as the quantity field, and no value is entered in the price field. “Not yet” is displayed.

  Next, in step S33, the selected quantity is added to the order data, and the process returns to step S3.

  Next, in step S34, it is determined whether or not the confirm button 57 has been touched. If Yes, the process proceeds to step S35, where the order confirm process is performed. .

  FIG. 13 is a diagram showing an order completion screen showing a state in which all customer orders have been heard. The order reception area 70 shows a state at the time of the last input, and an order column 77 in the ordered list area 71. And 78, two products are ordered from the customer, and the amounts are displayed in the subtotal column, the consumption tax column, and the total column of the purchase amount display area 59, respectively.

  In step 35, money is received from the customer, change is paid as appropriate, and the ordered product and the receipt issued by the receipt printing unit 6 are delivered to complete the transaction, and the process returns to step S3.

  As described above, when accepting orders from customers using conventional devices, the customer listens to the product name and then asks for the quantity, and then checks whether there is a topping. However, according to the present invention, an order column in the ordered list area 51 is created even from the quantity other than the product name or the topping type, and the order is received. This makes it possible to prevent an input error when receiving an order.

  The second embodiment makes it possible to perform display control so that other buttons associated with an order item from a customer blink. Although illustration is omitted, the purpose is to make it possible to perform smoother reception processing by flashing a selectable button on the ordering screen and advancing the product from the operator when the customer is at a loss. Yes.

  The application program stored in the program storage area 111 of the system RAM 11 of the order receiving device 20 configured as described above is a program that functions as the order receiving device 20. This application program can be recorded on a conventionally known computer-readable recording medium. By recording this application program on a recording medium, it is possible to provide a portable recording medium on which a program code (execution format program, intermediate code program, source program, etc.) for executing processing based on the application program is recorded. it can.

  The recording medium may be a memory for the microcomputer to perform processing, for example, a program medium such as a ROM (Read Only Memory), or may be inserted into a program reading device provided as an external storage device in the computer. It may be a program medium that can be read.

  The program stored in the recording medium may be a system in which the microprocessor accesses the recording medium and executes the program, or the microprocessor reads the program code from the recording medium, and the read program code is the micro program. The program may be executed by being downloaded to the program storage area of the computer. It is assumed that this download program is stored in the main device in advance.

  Here, the program medium is a recording medium configured to be separable from the main body, and includes a tape system such as a magnetic tape and a cassette tape, a magnetic disk such as a flexible disk and a hard disk, a CD-ROM (Compact Disc-Read Only Memory). ), Optical disk such as MO (Magneto Optical disc), MD (Mini Disc), DVD (Digital Versatile Disc), card system such as IC card (including memory card), optical card, mask ROM, EPROM ( It may be a medium carrying a fixed program code including a semiconductor memory such as an Erasable Programmable Read Only Memory), an EEPROM (registered trademark), or a flash ROM.

  Further, if the order receiving apparatus 20 has a system configuration capable of connecting to a communication network including the Internet, the recording medium is a medium that dynamically carries the program code so as to download the program code from the communication network. Also good. When the program is downloaded from the communication network as described above, the download program is stored in the main device in advance or installed from another recording medium. The display program can also be realized in the form of a computer data signal embedded in a carrier wave in which the program code is embodied by electronic transmission.

DESCRIPTION OF SYMBOLS 1 Operator side display apparatus 1a Display panel 2 Customer side display apparatus 3 Operation part 4a Product code reading part 5 Main body housing 6 Receipt printing part 7 CPU
8 Input Device Control Unit 9 Operator Side Display Device Control Unit 10 Customer Side Display Device Control Unit 11 System RAM
12 Data Storage Unit 20 Order Accepting Device 31 Touch Panel 32 Keyboard

Claims (5)

In an order receiving apparatus comprising a display unit and a touch panel laminated on the display unit,
The display area of the display unit is divided into an order reception area for receiving orders from customers and an ordered list area for displaying a list of received orders, and the order list display area is displayed based on an input to the order reception area. An order receiving apparatus comprising order processing means for generating an ordered display area for displaying an order from a customer.   2. The order according to claim 1, wherein the order processing means displays at least a product input button for inputting a product and a size input button for inputting the size of the product in the order reception area. Reception device.   The order processing means generates an ordered display area for each order from a customer in the ordered list display area based on input of either the product input button or the size input button. The order reception apparatus according to claim 2. In an order receiving apparatus including a display unit, a touch panel stacked on the display unit, and an order processing unit for displaying customer order contents on the display unit,
An order display step for displaying orderable items;
An order receiving step for receiving input of order items as appropriate from a plurality of order items displayed by the order display step;
An order field creating step for creating an order field based on the order item selected in the order receiving step;
The order column display step created in the order column creation step;
An order receiving method, wherein the order column displayed in the order column displaying step includes an additional order receiving step for receiving an additional order item in the order receiving step.   An order receiving device comprising: a display unit; a touch panel stacked on the display unit; and an order processing unit for displaying customer order contents on the display unit, function as the order receiving device according to claim 1. An order acceptance program.

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