JP2015518601A5

JP2015518601A5 -

Info

Publication number: JP2015518601A5
Application number: JP2015503402A
Authority: JP
Filing date: 2013-03-21
Publication date: 2016-05-12
Anticipated expiration: 2033-03-21

Claims

Requesting a service status for a service implemented in an information technology (IT) environment by an application executed by a processor of the computing device, wherein the service runs within the IT environment or Device, requesting,
Receiving a single transaction having aggregate performance data for the service from a configuration management database (CMDB) by a network interface of the computing device, the aggregate performance data from the first business server; A first attribute collected by the CMDB and a second attribute collected by the CMDB from a second business server, the first attribute being aggregated with the second attribute, and the aggregate performance Data identifying, receiving one or more performance issues of the software application or device within the context of the IT environment, and displaying the service status as a user interface element via the computing device; There, Service status, to provide a display of said population about the performance data received from the CMDB, comprises displaying method.

The CMDB includes at least a partially virtual database, and the aggregate performance data is provided by the at least partially virtual database that virtualizes a database field, the field value of which is the first and Provided by a second business server,
The method of claim 1.

Receiving a list of services from a remote computing device and selecting the service from one of the services included in the list of services;
The method of claim 1, further comprising:

The displaying includes displaying a first portion of the information included in the service status;
The method comprises
The method of claim 1, further comprising: receiving a request to display more information regarding at least one aspect of the service status; and displaying a second portion of information included in the service status. Method.

Sending a message to associate the computing device with the service to a remote computing device, and receiving a notification from the remote computing device when at least one predefined event for the service occurs. The method of claim 1, further comprising:

The method of claim 1, wherein the aggregate performance data includes calculated performance metrics associated with one or more configuration items.

Sending the message to the remote computing device;
Sending a message associating a user of the computing device to a group of users to the remote computing device;
The group of users is associated with at least one service;
6. The method according to claim 5.

The method of claim 1, further comprising: transmitting from the computing device at least a portion of the information included in the service status to a second computing device.

Transmitting the portion of the information included in the service status to the second computing device;
Instructing a remote computing device to provide a user with the portion of the information contained in the service status;
The user is associated with the second computing device;
9. The method according to claim 8.

The service status includes an array of fields that provide information about the software application or device that includes the aggregate performance data, wherein at least one of the fields includes a number of incidents associated with the software application or device. 2. The method of claim 1, wherein the method is displayed.

A microprocessor configured to run the host application;
A service status for a service implemented in an information technology (IT) environment, wherein the service is a software application or device operating in the IT environment, requesting the service status;
From the configuration management database (CMDB), having aggregate performance data including a first attribute collected by the CMDB from a first business server and a second attribute collected by the CMDB from a second business server A network interface configured to receive a single transaction, wherein the first attribute is aggregated with the second attribute, and the aggregated performance data is the software application within the context of the IT environment Or the network interface identifying one or more performance issues of the device;
A monitor configured to display the service status as a user interface element within a user interface of the host application, wherein the service status provides a display of the aggregate performance data received from the CMDB; A computing device comprising a monitor.

The network interface is configured to receive a list of services from a remote computing device;
The microprocessor is configured to select the service from one of the services included in the list of services;
The computing device of claim 11.

The monitor is configured to display a first portion of information included in the service status;
Causing the microprocessor to cause the monitor to display a second portion of information included in the service status in response to a request to view more information regarding at least one aspect of the service status. It is configured,
The computing device of claim 11.

The network interface is
Sending a message associating the computing device with the service to a remote computing device;
The computing device of claim 11, wherein the computing device is configured to receive a notification message from the remote computing device when at least one predetermined event for the service occurs.

12. The computing device of claim 11, wherein the service status provides information that is not provided only by the host application.

The CMDB includes a database that is at least partially virtualized, and the CMDB
12. The computing device of claim 11, configured to receive a transaction request from the computing device and provide the single transaction as if the database was a non-virtualized database.

The CMDB includes an at least partially virtual database having a storage portion having non-virtual fields and a cache having virtual fields, and the aggregate performance data includes virtual values from the virtual fields and non-virtual values from the non-virtual fields. 12. The computer of claim 11, comprising aggregation of virtual values, wherein the virtual values are received from the first and second business servers in the at least partially virtual database cache and stored in time. Device.

12. The computing device of claim 11, wherein the service status is for performance data for an email server, file server, help desk application, customer relationship management (CRM) application, or automation application.

The computing device of claim 11, wherein the user interface element of the service status is integrated within a user interface associated with the host application.

A computer program product comprising code that is clearly, non-transitoryly embodied and executable on a computer-readable medium, comprising:
When the executable code is executed, the computing device
A service status for a service implemented in an information technology (IT) environment, wherein the service is a software application or device operating in the IT environment;
A first transaction having aggregate performance data for the service, wherein the aggregate performance data is collected from a first business server by a configuration management database (CMDB), and a second business server A second attribute collected by the CMDB from the first attribute, the first attribute is aggregated with the second attribute, and the aggregated performance data is obtained from one of the software applications or devices in the context of the IT environment. The single transaction that identifies the above performance problem is received from the CMDB,
The service status providing a display of the aggregate performance data received from the CMDB is configured to display as a user interface element;
Said computer program product.